Pantum M5005 User Manual

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User Guide

Pantum M5000/M6000 Series

Monochrome Laser MFP

Read this User Guide carefully before using the printer

Preface

Welcome to Pantum series products!

Thank you for choosing to use a Pantum series product!

To protect your vital interests, please read the following statements carefully.

Legal Notice

Trademark

Pantum and Pantum logos are registered trademarks of Zhuhai Seine Technology Co., Ltd.

Microsoft Microsoft Corporation in the United States and/or other countries/regions.

The ownership of the names of the software in this User Guide belongs to their respective parent companies in accordance with the corresponding license agreement, reference is for illustration only.

All other product and brand names herein may be the registered trademarks, logos, or service marks of their respective owners, reference is for illustration only.

, Windows®, Windows server® and Windows Vista® are trademarks registered by

The copyright of this User Guide is owned by Zhuhai Seine Technology Co., Ltd.

It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any format without the prior written consent of Zhuhai Seine Technology Co., Ltd.

Version: V 1.1 AF2B-1253-AL0

Disclaimer

For a better user experience, Zhuhai Seine Technology Co., Ltd. reserves the right to make changes to the User Guide. The information contained herein is subject to change without notice.

Users are responsible for any damages arising from a failure to follow this User Guide. Meanwhile, apart from the express warranty made in the product maintenance manual or service commitment, Zhuhai Seine Technology Co., Ltd. does not make any express or implied warranty or guarantee in relation to this User Guide (including typesetting or words).

The copying, printing, scanning (or reproduction by any other means) of this product to create certain documents or images may be prohibited by local laws. If you are uncertain about the legality of using this product to create certain documents or images, you should consult your legal advisor in advance.

Safety Precautions

Laser Safety

Laser radiation is harmful to the human body. Since the laser components are completely sealed within the printer, laser radiation will not leak. To avoid laser radiation, please do not disassemble the printer at discretion!

The device is certied as a Class IIIB laser product. Since radiation emitted inside the device is completely conned within protective housings and external covers, the laser beam cannot escape during any phase of normal operation. Do not open the laser unit under any circumstances to avoid exposure to the laser beam.

The following label is attached to the laser components inside the printer.

Safety Warning

Please note the following safety warnings before using the printer:

Warning

There is a high-voltage current inside the printer. Before cleaning the printer, make sure the power is turned off!

Plugging and unplugging the power cord plug with a wet hand may result in an electric shock.

The fuser unit is hot during and after printing. Touching the fuser unit (the shaded area as shown) may cause burns!

The fuser unit bears a high temperature warning label. Please do not remove or damage this label.

Precautions

Precautions before Using the Printer:

1. Read and understand all instructions.

2. Familiarize yourself with the basic principles associated with operating electrical appliances.

3. Comply with all warnings and instructions marked on the equipment or specied in the manual supplied with the equipment.

4. If the operating instructions conict with the safety information, please refer back to the safety information, as you may have misunderstood the operating instructions. If you cannot resolve the conicts, please call the Customer Service Hotline or contact a service representative for help.

5. Before cleaning the equipment, remove the power cord from the AC power supply outlet. Do not use liquid or aerosol cleaners.

6. Please make sure that the equipment is put on a stable desktop surface to avoid serious damage caused by the falling of the equipment.

7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe.

8. Do not place any articles on top of the power cord. Do not put the equipment in a place where its power cord will be stepped on by people.

9. Outlets and extension cords must not be overloaded. This may reduce performance and could result in re or electric shock.

10. Do not allow pets to chew on the AC power cord or the computer interface cable.

11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the high-voltage device, which otherwise may result in re or electric shock. Take care not to spill liquids onto the equipment.

12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary repairs may only be carried out by professional maintenance personnel. Opening or removing the cover could result in an electric shock or other potential hazards. Incorrect disassembly and assembly could also result in an electric shock during future use.

13. If any one of the following occurs, disconnect the equipment from the computer and pull out the power cord from the AC wall socket and contact a professional service person for maintenance:

• Liquid has been spilled into the equipment.

• The equipment has been exposed to rain or water.

• The equipment falls, or the cover is damaged.

• Signicant changes in the equipment’s performance.

14. Do not perform adjustments or procedures not described in this document or damage may occur requiring repair by a professional service person.

15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If possible, pull out the AC power cord during a thunderstorm.

16. If you continuously print multiple pages, the surface of the tray will become very hot. Take care not to touch this surface, and keep children away from this surface.

17. The apparatus with CLASS 1 construction shall be connected to a mains socket outlet with a protective earthing connection.

18. Please keep this User Guide for future reference.

III

Regulatory Information

This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). Please contact your distributor / supplier for further information.

This product is suitable for indoor use only.

European Community (EC) directives conformity This product complies with the protection requirements of EC directives 2004/108/ EC and 2006/95/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage limits. The manufacturer of this product is: Zhuhai Seine Technology Co., Ltd., No. 63, Mingzhubei Road, Xiangzhou District, Zhuhai City, Guangdong, P.R. China. A declaration of conformity to the requirements of the Directives is available upon request from an Authorized Representative. This product satises the Class B limits of EN 55022 and safety requirements of EN 60950.

This printer is fully compliant with the RoHS Directive 2009/95/EC and the requirements of the revised Directive 2011/65/EU for managing toxic and hazardous substances.

1. Before Using the Printer .................................................................................................................1-2

1.1. Packing List

1.2. Components of the Printer

1.3. Overview of the Control Panel

1.4. Display

1.5. Menu Button Settings

1.6. Toner Cartridge

2. Paper and Media

2.1. Paper type and sizes

2.2. Special Paper

2.3. Loading Paper

2.3.1. Loading into the Automatic Feeder Tray

2.3.2. Loading into the Manual Feeder Tray

2.4. Select Media

2.5. Loading Media

2.6. Nonprinting Area

3. Installation and Uninstall of the Driver Software

3.1. Windows-based Driver

3.1.1. Driver Installation

3.1.2. Driver Uninstall

3.2. Mac System-based Driver

3.2.1. Introduction

3.2.2. Installation Steps

4. General Settings

4.1. System Settings

4.1.1. Toner Save Settings

4.1.2. Language Settings

4.1.3. Copies

4.1.4. Power Saving Button

4.1.5. Restore..............................................................................................................................4-4

4.1.6. View System Information

4.1.7. Test Print

4.1.8. Sleep Time

4.2. Paper Settings

4.2.1. Setting Paper Size

4.2.2. Setting Paper Type

5. Print

................................................................................................................................................5-2

5.1. Print Function

5.2. Opening Help Document

5.3. Manual Duplex

5.4. Cancel Job

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6. Scan ...............................................................................................................................................6-2

6.1. Basic Operations .....................................................................................................................6-2

6.1.1. Scanning with Control Panel .............................................................................................6-2

6.1.2. Scanning with TWAIN .......................................................................................................6-3

6.1.3. Cancel Job ........................................................................................................................6-3

6.2. Scan Function ..........................................................................................................................6-4

6.2.1. Single Page Scan .............................................................................................................6-4

6.2.2. Merge Scan .......................................................................................................................6-4

6.3. Scan Settings ...........................................................................................................................6-6

6.3.1. Basic Settings ...................................................................................................................6-6

6.3.2. Advanced Settings ............................................................................................................6-7

7. Copy ...............................................................................................................................................7-2

7.1. Basic Operations .....................................................................................................................7-2

7.1.1. Basic Operations of Copying ............................................................................................7-2

7.1.2. Cancel Copy Operations ...................................................................................................7-3

7.2. Copy Function ..........................................................................................................................7-3

7.2.1. Receipt Copy.....................................................................................................................7-3

7.2.2. ID Copy .............................................................................................................................7-4

7.3. Copy Settings ..........................................................................................................................7-5

8. Routine Maintenance......................................................................................................................8-2

8.1. Cleaning the Printer .................................................................................................................8-2

8.2. Maintenance of the Toner Cartridge ........................................................................................8-5

8.2.1. About the Toner Cartridge .................................................................................................8-5

8.2.2. Steps for Replacing the Toner Cartridge ...........................................................................8-6

9. Troubleshooting ..............................................................................................................................9-2

9.1. Clearing Jammed Paper ..........................................................................................................9-2

9.2. Error Message .........................................................................................................................9-5

9.3. Common Troubleshooting ........................................................................................................9-6

9.3.1. Common Problems ...........................................................................................................9-6

9.3.2. Software ............................................................................................................................9-8

9.3.3. Image Defects ...................................................................................................................9-8

10. Product Specication ..................................................................................................................10-2

10.1. Overview ..............................................................................................................................10-2

10.2. Scanning Specication ........................................................................................................10-3

10.3. Printing Specication ...........................................................................................................10-3

10.4. Copying Specication ..........................................................................................................10-3

10.5. Paper Handling Capacity .....................................................................................................10-3

Before Using the Printer

CHAPTER

1. Before Using the Printer ....................................................................................................................2

1.1. Packing List ................................................................................................................................2

1.2. Components of the Printer .......................................................................................................... 3

1.3. Overview of the Control Panel .................................................................................................... 6

1.4. Display ........................................................................................................................................7

1.5. Menu Button Settings .................................................................................................................8

1.6. Toner Cartridge ........................................................................................................................... 8

1-1

1. Before Using the Printer

1.1. Packing List

When you open the package, make sure that the following parts are included:

Parts Name Quantity

Printer 1

Toner cartridge 1

USB interface cable 1

Power cord 1

CD-ROM 1

Quick Setup Guide 1

Pantum Warranty 1

Note: • The warranty card may not be included in some regions.

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1.2. Components of the Printer

|Front view (1)

1 Cover

2 Control Panel

3 Output Bin

1-3

|Front view (2)

LTR

ID COPY

1 Glass Platen

2 Scanning Platform

3 Output Tray

4 Manual Feed Guide

5 Automatic Feed Guide

6 Paper Stop

7 Feeder Tray

8 Automatic Feeder Tray

9 Manual Feeder Tray

1-4

|Rear view

2 3 4

1 USB Interface

2 Rear Cover

3 Power Switch

4 Power Supply Socket

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1.3. Overview of the Control Panel

5 6

11 12 13

Status

Start

Cancel

Scan

Copy

ID copy

Receipt copy

1 Power Saving Button

2 ID Copy Button

3 Receipt Copy Button

4 LCD Display

5 Copies Setting Button

6 Direction Buttons (▲ ▼)

7 OK Button

8 Menu Button

9 Copy Button/Indicator

10 Scan Button/Indicator

11 Status Indicator

12 Start Button

13 Cancel Button

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1.4. Display

100 01%

|Copy Standby Mode

T+ P A4

100 01%

T+ P A4

|ID Copy Standby Mode

|Receipt Copy Standby Mode

|Single Page Scan Standby Mode

|N-UP Scan Standby Mode

100 01%

ID A4

100 01%

Re c e i p t A4

Scan/Merge

1.Scan mode

Scan/Merge

2.Merge mode

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1.5. Menu Button Settings

1. Copy Settings/Scan Settings

2. Paper Settings

3. System Settings

4. System Information

5. Back

1.6. Toner Cartridge

| Outside view of the toner cartridge

Type Average print volume

Standard-capacity toner cartridge

High-capacity toner cartridge

Note: • Subject to change without notice.

• Consumables capacity may vary depending on the different types used.

• The Company does not recommend using consumables other than that of the original Pantum consumables.

• Warranty is void if any damages are caused by using non-Pantum original consumables.

About 1500 pages (The above data is based on ISO/IEC 19752 standard)

About 2300 pages (The above data is based on ISO/IEC 19752 standard)

1-8

Paper and Media

CHAPTER

2. Paper and Media ...............................................................................................................................2

2.1. Select Paper ...............................................................................................................................2

2.2. Special Paper .............................................................................................................................3

2.3. Loading Paper ............................................................................................................................4

2.3.1. Loading into the Automatic Feeder Tray .............................................................................. 4

2.3.2. Loading into the Manual Feeder Tray .................................................................................. 6

2.4. Select Media ...............................................................................................................................8

2.5. Loading Media ............................................................................................................................8

2.6. Nonprinting Area and Non-scanning Area ................................................................................10

2-1

2. Paper and Media

2.1. Paper type and sizes

Media Type Plain, Preprinted

Media Size

Automatic Feeder Tray

Media Weight 60~105g/m²

A4, A5, JIS B5, IS0 B5, A6, Letter, Legal, Executive, Folio, Ocio, Statement, Japanese Postcard, Monarch Env, DL Env, C5 Env, C6 Env, No.10 Env, ZL, Big 16K, Big 32K, 16K, 32K, B6, custom, etc.

Manual Feeder Tray

Maximum capacity of the tray

Media Type

Media Size

Media Weight 60~163g/m²

Maximum tray capacity

150 pages, 80g/m²

Plain, Cardstock, Transparency, Envelope, Label, Thick

Width: 75~218mm (2.95-8.58in) Length: 148~360mm (5.82-14.17in)

1 page

Note: • Extensive use of special paper may affect the service life of the printer.

• Print media that does not meet the standard set out in this User Guide may result in poor print quality, increased paper jams and excessive wear of the printer.

• Properties such as weight, properties, texture and humidity are important factors affecting the printer performance and output quality.

• Please note the following when selecting the print media:

1. Desired print effect: The print media selected should be in line with the requirement of the print tasks.

2. Surface smoothness: The smoothness of the print media may affect the sharpness of the print outcome.

3. Some print media may meet all the standards for use contained herein, but they do not print properly. This may be due to incorrect operation, inappropriate temperature and humidity, or other factors beyond the control of Pantum. Before purchasing large quantities of print media, make sure that the print media meet the specications specied in this User Guide and work properly in your environment.

4. Using print media that does not meet these specifications may cause damage to the printer.

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2.2. Special Paper

This printer supports using special paper for printing. Special paper includes: labels, envelopes, transparencys, thick papers, etc.

Note: • When using special paper or print media, be sure to select the appropriate

media type and size in the print settings so as to get the best results.

|Please observe the following standards:

Type of media Correct practices Incorrect practices

Labels must be put at when being used.

Label

Envelope Envelopes should be loaded evenly.

Use a full sheet of labels only. There is no guarantee that all the labels in the market can work in the printer.

Use wrinkled, blistered or damaged labels.

Use wrinkled, nicked, stuck or damaged envelopes. Use envelopes with clips, snaps, windows, or coated linings. Use self-adhesive stickers or other synthetic materials.

Transparency

Thick

Only use transparencies approved for use in laser printers. Transparencies removed from the printer should be placed on a at surface.

Only use heavy paper that is approved for use in laser printers and meets the weight specications of this printer.

Use transparent print media that is not suitable for laser printers.

Use paper that weighs greater than the specication of the media recommended for this printer, unless the paper is approved for use in this printer.

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2.3. Loading Paper

2.3.1. Loading into the Automatic Feeder Tray

a) Open the feeder tray.

b) Slide the automatic feed guides to match both sides of the paper.

c) Raise the output tray to avoid paper slipping and falling.

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d) Load the paper into the automatic feeder tray print-side up.

e) Adjust the paper stop to match the paper size.

Note: • If the paper loaded into the automatic feeder tray at one time exceeds 150

pages, the paper will jam or will not be fed in.

• When using printed paper, please place the side to be printed (the blank side) facing up.

• When printing on A5 paper, it is recommended that the paper is fed in landscape orientation, which helps extend the toner cartridge life.

2-5

2.3.2. Loading into the Manual Feeder Tray

a) Open the feeder tray.

b) Slide the manual feed guides to match both sides of the paper.

c) Raise the output tray to avoid the paper from slipping and falling.

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d) Put a piece of paper, envelope or transparency into the manual feeder tray with two hands until the front end of the paper, envelope or transparency contacts the feed roller.

Note: • When loading paper into the manual feeder tray, the printer will automatically

enable the manual feed mode.

• Load the paper into the manual feeder tray print-side up. When loading, the top of the paper rst enters into the manual feeder tray.

• Ensure that the paper, envelope or transparency is loaded in straight and in the correct position of the manual feeder tray. Otherwise, it will result in a skewed printout or a paper jam.

e) After the printed page is output from the printer, load another piece of paper according to the above steps to continue printing.

Warning

After printing, please immediately remove the paper, envelopes and transparencies. Stacking paper or envelopes may cause a paper jam or cause the paper to curl.

2-7

2.4. Select Media

|Paper requirements:

Type Size Quantity

Plain, Cardstock, Transparency, Envelope, Label, Thick

2.5. Loading Media

1). Raise the cover.

2). Load the document face down.

A4, B5, A5, A6, Letter, Executive One piece at a time

2-8

3). Align the manuscript to match the appropriate paper size.

B5 LTR A4

LTR

IDCOPY

4). Gently close the cover.

Note: Cautions:

• Do not put documents with glue, ink or correction uid on the glass unless it is completely dry.

• Only use paper designed for laser printers.

• Paper should be clean and free of dust and other contaminants.

• Store unused paper on a flat surface in a dry place

2-9

2.6. Nonprinting Area

The shaded edge indicates the nonprinting area.

Usage Paper Size

A4 5mm (0.197in) 5mm (0.197in)

Copy

LETTER 5mm (0.197in) 5mm (0.197in)

A4 5mm (0.197in) 5mm (0.197in)

Printing

LETTER 5mm (0.197in) 5mm (0.197in)

Top and bottom margins (A)

Left and right margins (B)

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Installation and Uninstall

of Driver Software

3. Installation and Uninstall of the Driver Software ................................................................................2

3.1. Windows-based Driver ................................................................................................................ 2

3.1.1. Driver Installation ................................................................................................................. 2

3.1.2. Driver Uninstall ...................................................................................................................12

3.2. Mac System-based Driver ........................................................................................................15

3.2.1. Introduction ........................................................................................................................ 15

3.2.2. Installation Steps ................................................................................................................15

CHAPTER

3-1

3. Installation and Uninstall of the Driver Software

3.1. Windows-based Driver

3.1.1. Driver Installation

1. Introduction

The driver can be installed using two methods.

• Install the driver with the printer connected to the PC.

• Install the driver rst and then connect the printer after the driver installation is completed.

For users of Windows XP and Windows Server 2003: when connecting the equipment for the rst time, the Found New Hardware Wizard window will pop up. Please close this window. If this window is not closed, the printer may not be detected, resulting in the installation not being completed.

2. Installation steps

There are two methods for installing the driver software: Install Now and Custom Installation. The specic installation steps are as described below:

1) Install Now

a) Driver Interface

After running the installation CD, the program will run automatically and display the following screen:

The user’s Windows authority will be checked before the installation proceeds. If the user is an administrator, this screen will display. If the user is a non-administrator, the prompt “Insufcient privileges. Please install the Pantum M5000-M6000 Series MFP with administrator privileges.” will pop up.

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b) Installation Language

After the authority is checked the installation proceeds to the next step – Language Selection interface.

c) Installation Settings

Click Next to select the installation method.

Note: • Install Now installs the printer driver software, the scanner driver software and

Pantum Push Scan Manager together.

• The Install Now installs the software to the default path, namely the "System disk:\Program Files" directory.

3-3

d) License Agreement

Click Install Now button to enter the License Agreement screen. Please carefully read and accept the user license agreement by selecting I Agree option and clicking Next button to proceed with the installation.

The “I Disagree” radio button is checked in the interface by default, and the Next button is grayed out. To proceed with the installation of the software, users need to check the “I Agree” option. The Next button is then available.

e) Search for Printers After selecting Agree and clicking Next, it will Search for Printers, and the program will

automatically search for the appropriate printer device connected to the computer.

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If the appropriate printer device is detected, it will automatically move to the Copying Files step.

If the printer is plugged into the PC the user can click “Try Again” to look again for the connected printer. If the user will connect the printer later the user can click ‘Continue Installation”.

Selecting Continue Installation will go to the next step, copying les.

f) Copying Files

Copy the installation les to the installation path.

3-5

g) Driver Installation

h) Completing Installation

After the driver installation progress bar shows that the installation progress is completed, it will show Installation Complete screen.

3-6

Click the Done button to complete the installation of the printer driver, carry out online product registration which can provide online services and consultation as well as the toner cartridge and other information, and set this printer as the default printer. You can also cancel these options as needed.

Note: • If the driver is installed with the printer unconnected, the option "Set this printer

as the default printer" will not be displayed.

2) Custom Installation

Note: • User authorization and Installation Language are the same as the Install Now

method.

a) Installation Settings

Click Next to enter the Installation Settings step

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b) Component Selection

Click the Custom Installation button to enter the Element Selection and select the desired components for installation as well as change the installation path if desired.

c) License Agreement

After selecting components and installation path, click Next button to enter the interface of the License Agreement. Please carefully read and accept the user license agreement by selecting I Agree option and clicking Next button to proceed with the installation.

3-8

d) Search for Printers

After selecting Agree and clicking Next, it will go to the interface of Search for Printers, and the program will automatically search for the appropriate printer device connected to the computer.

If the appropriate printer device is detected, it will automatically enter the Copying Files interface.

If no appropriate printer device is detected, the program will automatically switch to the interface, after running the progress bar is completed.

3-9

Please check the device connection and click Try Again.

If the printer is not connected, select Continue Installation to enter the Copying Files interface.

e) Copying Files

Copy the installation les to the installation path.

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f) Driver Installation

g) Completing Installation

After the driver installation progress bar shows that the installation progress is completed, it will enter the Installation Complete interface.

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Note: • If the driver is installed with the printer unconnected, the option "Set this printer

as the default printer" will not be displayed.

3.1.2. Driver Uninstall

1. Select uninstall mode.

In the Start menu, select the path “Pantum - Pantum M5000-M6000 Series Uninstall Icon” to enter the uninstall interface or nd Add/Remove in the PC control panel, nd relevant Pantum options, and click Change and Delete, Welcome interface will pop up.

2. Uninstall privilege verication prompt.

Uninstall requires administrator privileges. If a non-administrator runs the uninstaller, it will pop up the “Insufcient privileges. Please uninstall Pantum M5000-M6000 Series MFP with administrator privileges.” prompt box, and the main interface of the uninstaller will not be displayed. Click OK in the prompt box, the prompt box interface will disappear.

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3. Uninstall Uninstall Element interface.

Click OK on the Welcome interface to enter the Uninstall Element interface where you can select the components to be uninstalled. Only all installed components will be displayed.

4. Uninstall progress interface

After selecting the components, click Next to enter the uninstall interface.

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5. Done interface

After the progress bar advancing is completed, it will enter the Done interface.

Click Done button, the following window will pop up prompting you to restart the computer. Click OK to exit the uninstaller and restart the computer; click Cancel to exit the uninstaller.

Note: • If you choose not to restart the computer after uninstalling is completed, an

unsuccessful installation or scan abnormality after installation may occur when reinstalling the driver.

• If you uninstall the "Pantum Push Scan Manager" component separately, the window for prompting you to restart the computer will not pop up after you complete uninstalling and click Exit.

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3.2. Mac System-based Driver

3.2.1. Introduction

Mac driver installer is made by using the PackageMaker software that comes with the Mac System. The installation style is basically consistent with the installation of the ordinary software under Mac.

The installation is divided into the following steps: introduction, license, destination volume, type of installation, installation, and summary.

3.2.2. Installation Steps

1. Introduction

Insert the CD-ROM into the CD-ROM driver, run the CD-ROM and click the Mac system installation package. The following interface will then display:

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2. License Agreement

Click Continue on the above gure to display the contents of the License Agreement, as shown below:

Click Continue, it will pop up the “To continue installing the software you must agree to the terms of the software license agreement.” dialog box.

Click Agree to accept the License Agreement and continue the installation.

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3. Destination Volume

Click Continue on the above gure to select the installation disk, then the following view will be displayed:

4. Installation Type

Click Continue on the above gure to display the installation-related information, as shown below:

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Click Install, the following prompt box will pop up. Only after getting permission from the administrator user can you continue with the installation.

5. Install

Click Install Software after lling in relevant information on the above gure, the installation progress will be displayed, as shown below:

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6. Summary

Click Continue on the above gure, then the Installation Complete interface will be displayed; click Restart button to restart the system, as shown below:

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General Settings

CHAPTER

4. General Settings ................................................................................................................................2

4.1. System Settings .......................................................................................................................... 2

4.1.1. Toner Save Settings .............................................................................................................2

4.1.2. Language Settings ............................................................................................................... 3

4.1.3. Copies ..................................................................................................................................3

4.1.4. Power Saving Button ...........................................................................................................3

4.1.5. Restore.................................................................................................................................4

4.1.6. View System Information ..................................................................................................... 4

4.1.7. Test Print ..............................................................................................................................4

4.1.8. Sleep Time ...........................................................................................................................5

4.2. Paper Settings ............................................................................................................................5

4.2.1. Setting Paper Size ............................................................................................................... 5

4.2.2. Setting Paper Type ...............................................................................................................6

4-1

4. General Settings

This chapter mainly introduces some general settings of the control panel's menu. To learn about other buttons and functions of the control panel, please see Section 1.3.

4.1. System Settings

4.1.1. Toner Save Settings

1) Press Menu button to enter the menu interface.

100 01%

2) Press direction pad ▲ or ▼ to select 3. System setting and press OK button.

T+ P A4

Menu setting

3.System setting

3) Press direction pad ▲ or ▼ to select the 1. Toner save option and press the OK button.

Toner save

1.Toner save

4) Press direction pad ▲ or ▼ to select 1. Off and press OK button. When symbol * appears

after 1. Off, it indicates “close” and the toner save setting is completed; or press direction pad ▲ or ▼ to select 2. On and press OK button. When symbol * appears after 2. On, it indicates that the toner save setting is on.

Toner save

1.Off *

4-2

5) Press Menu button to exit the menu interface directly or select the last option from each

Status

Start

Cancel

Scan

Copy

level of menu and press OK button to exit the menu interface.

4.1.2. Language Settings

Language setting is used to select the language of the control panel to be displayed.

1) Press the Menu button to enter the menu interface.

2) Press direction pad ▲ or ▼ to select 3. System setting and press the OK button.

3) Press direction pad ▲ or ▼ to select 2. Language and press the OK button.

System setting

2.Language

4.1.3. Copies

When more than one copy (1-99 copies) is required, press Copies button to ash to Copies mode and the copies value starts ashing. Then press direction pad ▲ or ▼ to adjust copies; short press of the button ▲ or ▼ represents 1 copy is added or subtracted and long press of the button ▲ or ▼ represents 10 copies are added or subtracted.

100 01%

T P A4+

Press the OK button to nish the settings.

4.1.4. Power Saving Button

ID copy

Receipt copy

4-3

This is used to help users to set power saving quickly. It can only be operated after exiting all

operations. Press down this function button and the equipment will enter Power Saving Sleep status. The power saving indicators will stay on (green) to indicate that the equipment is in Sleep Status and both the LCD display and backlight are off. To wake up the printer, press the Power Saving button to cancel power saving or send print and scan job. Pressing any other button does not work.

4.1.5. Restore

Restore is used to restore the default settings of the printer.

System setting

3.Restore

4.1.6. View System Information

1) Press the Menu button to enter the menu interface.

2) Press direction pad ▲ or ▼ to select the 4. System info option and press the OK button.

3) Press direction pad ▲ or ▼ to select 1. Memory size, 2. Versions and other options. Press

the OK button after checking one option to display corresponding information.

4) Press down 3. Back to return to the previous menu.

Sy s t em in f o

2. Vers i o ns

4.1.7. Test Print

This option is used to test whether the printer can work normally.

System setting

4.Test print

4-4

4.1.8. Sleep Time

System setting

5.Sleep time

1) Press Menu button to enter the menu interface.

2) Press direction pad ▲ or ▼ to select 3. System setting and press the OK button.

3) Press direction pad ▲ or ▼ to select 5. Sleep time and press the OK button.

4) The direction pad ▲ or ▼ can be used to select 1. 1 Minute, 2. 5 Minutes, 3. 15 Minutes,

4. 30 Minutes, 5. 60 Minutes and Back.

Note: • After selecting the time, the printer will go into sleep mode if no operation is

carried out within the corresponding time period.

• When the printer is in sleep mode, it can be woken up by pressing down the Power Saving button; or the printer will automatically terminate sleep mode after receiving a print job or scan task.

4.2. Paper Settings

4.2.1. Setting Paper Size

Menu setting

2.Paper setting

1. Press the Menu button to enter the menu interface.

2. Press direction pad ▲ or ▼ to select the 2. Paper setting option and press the OK button.

3. Press direction pad ▲ or ▼ to select the 1. Paper size option and press the OK button.

4. Press direction pad ▲ or ▼ to select A4, Letter, B5, A5, etc. and press the OK button. The

symbol * will appear after the corresponding paper size to indicate that the setting of this paper size is completed.

4-5

5. Press Menu button to exit the menu interface directly or select the last option from each

level of menu and press OK button to exit the menu interface.

Note: • For information on paper size, please see Section 2.1.

4.2.2. Setting Paper Type

Paper setting

2.Paper type

1. Press the Menu button to enter the menu interface.

2. Press direction pad ▲ or ▼ to select the 2. Paper setting option and press the OK button.

3. Press direction pad ▲ or ▼ to select the 2. Paper type option and press the OK button.

4. Press direction pad ▲ or ▼ to select Plain, Thick, Envelope, Transparency, etc. Press

OK button, then symbol * will appear after the corresponding paper type to indicate that the setting of this paper type is completed.

5. Press Menu button to exit the menu interface.

Note: • Paper type includes Plain, Thick, Envelope, Transparency, Cardstock, Label

and Preprinted.

4-6

CHAPTER

5. Print ...................................................................................................................................................2

5.1. Print Function .............................................................................................................................. 2

5.2. Opening Help Document ............................................................................................................3

5.3. Manual Duplex ............................................................................................................................ 4

5.4. Cancel Job .................................................................................................................................. 8

5-1

5. Print

1 2 1

321321

1 2

5.1. Print Function

This printer can achieve the following print functions:

Functions Diagram

Manual Duplex

Collate

Reverse Print

N-in-1

Poster Printing (Only for Windows system)

Zoom Print

Custom Size

5-2

Note: • You can select the 2x2 Poster printing in N-in-1 to see the poster printing

function.

• You can open the Printing Preferences and click the Help button to view the explanation of the specific function. For information about how to open the help document, see Section 5.2.

5.2. Opening Help Document

Open the Printing Preferences and click the Help button (Only for Windows system).

5-3

The Help document contains the User Guide for the printer.

5.3. Manual Duplex

1. The printer driver supports manual duplex.

Note: • If the paper is thin, it may wrinkle.

• If the paper is curled, make it at and put it back into the manual feeder tray.

• If the manual duplex function causes a paper jam, see Section 9.1 for instructions.

Ensure that a certain amount of paper is loaded into the automatic feeder tray before printing.

Note: • For loading paper, see Section 2.2.

• For the type of media that can be printed with the automatic feeder tray, see Chapter 10.5. It is recommended to use the standard paper.

• Some paper media are not suitable for duplex printing. Trying duplex printing may damage the printer. When Paper Type is Thick or Transparency, please do not try duplex printing. If 2x2 Poster printing is checked in the Printing Preferences dialog box, Manual Duplex will not be supported.

• If the paper loaded into the automatic feeder tray exceeds 150 pages, paper will jam or will not be fed in.

5-4

3. The printing steps are as follows (Only for Windows system):

a) Open the document to be printed from the application (such as Notepad), and select Print from the File menu.

b) Select Pantum Printer.

5-5

c) Click Printing Preferences or Properties button for the print settings.

d) Check Manual Duplex in the Basic tab and click OK after completing the settings.

e) Click Print.

Note: • It is recommended to raise the output tray to prevent the paper from sliding

out of it. If you choose not to raise the output tray, we recommend that you immediately remove the printed paper from the printer.

5-6

f) A window of “Duplex Recovery Tips” will automatically pop up to inform you of the specic operation procedures.

g) Remove the printed paper from the output tray, tidy the paper and put it back into the automatic feeder tray, print-side (blank side) facing up.

Note: • Remove a stack of paper from the output tray and put them into the automatic

feeder tray after flipping the up and down sides. Do not change the order of the stack of paper during this process.

5-7

h) Press OK on the control panel to continue printing.

The printer will print all the even pages on the other side of the paper in turn.

5.4. Cancel Job

Press the Cancel button on the control panel to cancel the job you want to cancel during the printing process.

Cancel

Copy

Scan

Status

Start

5-8

Scan

CHAPTER

6. Scan ..................................................................................................................................................2

6.1. Basic Operations ........................................................................................................................2

6.1.1. Scanning with Control Panel ................................................................................................2

6.1.2. Scanning with TWAIN .......................................................................................................... 3

6.1.3. Cancel Job ........................................................................................................................... 3

6.2. Scan Function ............................................................................................................................. 4

6.2.1. Single Page Scan ................................................................................................................4

6.2.2. Merge Scan ..........................................................................................................................4

6.3. Scan Settings .............................................................................................................................. 6

6.3.1. Basic Settings ...................................................................................................................... 6

6.3.2. Advanced Settings ............................................................................................................... 7

6-1

6. Scan

This printer offers two types of scanning modes: scanning with the control panel or TWAIN.

6.1. Basic Operations

6.1.1. Scanning with Control Panel

This section introduces how to scan documents to the computer with the control panel. The specific operation procedures are as follows:

Put the document into the glass platen.

Note: • During the scanning, please do not open the cover to avoid any adverse impact

on the image quality.

• For information about the Media Selecting Requirements, please see 2.4.

• For information about Media Loading Procedures, please see 2.5.

Press the Scan button on the control panel to enter scan mode.

Cancel

Copy

Note: • When the printer is in Power Saving status, it can be woken up only by pressing

the Power Saving button or sending a print/scan job.

Press the Start button to start scanning.

Scan

Status

Start

6-2

6.1.2. Scanning with TWAIN

PANTUM printer can be selected by other applications to perform scanning with TWAIN.

After selecting the printer, the following interface will pop up:

6.1.3. Cancel Job

When a document is scanning, there are two ways to cancel the job:

Press the Cancel button on the control panel.

Cancel

Copy

Scan

Status

Start

6-3

Click the Cancel button on the scanning progress bar interface.

6.2. Scan Function

This section introduces how to use the control panel to achieve single page scan and N-UP scanning.

6.2.1. Single Page Scan

The default scan mode of the control panel is single page scan. The prompted control panel is shown as follows:

Scan/Merge

1.Scan mode

Note: • For the procedures of scanning operation, please see Section 6.1.1.

6.2.2. Merge Scan

When you want to merge multipage scanned documents into one PDF, please use Merge Scan function.

Note: • Merge Scan can scan documents into PDF format by default.

• This printer can perform Merge Scan operations only on the product control panel.

6-4

The specific operations are as follows:

1. Press Scan button to enter scan status. The control panel defaults to the single page scan

mode.

Scan/Merge

1.Scan mode

2. Press ▼ button to select and enter the 2. Merge mode.

Scan/Merge

2.Merge mode

3. Press Start button and the scanning progress bar interface will pop up on the computer.

4. After completing a scan of the first page, the contents, as shown below, will appear on the

control panel:

Press the Start button to scan the next page and press the OK button to finish scanning.

Next page: Start End scanning: OK

5. Put the document to be scanned into the glass platen and press the Start button to

continue to scan the second page. Repeat the operation as described in the fifth step to scan multiple pages. Press the OK button to end this operation.

6. After completing the operation, the application will save PDF document to the specified

path.

6-5

6.3. Scan Settings

6.3.1. Basic Settings

Basic Settings can be used to set Scan Configuration and Variable Size.

In Scan Configuration, it can perform the configurations of Color Mode, Resolution and Scan Area.

For the specific contents and detailed description of the Scan Configuration, please click the Help button at the bottom left of the interface.

6-6

6.3.2. Advanced Settings

Click the Advanced Settings tab to perform image adjustment and image processing.

For the detailed description of the advanced settings, please click Help button to view the corresponding Help Document.

6-7

Copy

CHAPTER

7. Copy ..................................................................................................................................................2

7.1. Basic Operations ........................................................................................................................2

7.1.1. Basic Operations of Copying ...............................................................................................2

7.1.2. Cancel Copy Operations ......................................................................................................3

7.2. Copy Function ............................................................................................................................. 3

7.2.1. Receipt Copy........................................................................................................................3

7.2.2. ID Copy ................................................................................................................................ 4

7.3. Copy Settings .............................................................................................................................5

7-1

7. Copy

7.1. Basic Operations

7.1.1. Basic Operations of Copying

1. Put the manuscript into the scanner glass.

Note: • During copying, please do not open the cover to avoid any adverse impact on

the image quality.

• For information about the Manuscript Selecting Requirements, please see Section 2.3.

• For information about the Manuscript Loading Procedures, please see Section 2.4.

2. Press Copy on the control panel and enter the copy mode.

Cancel

Copy

Note: • When the printer is in Power Saving mode, it can be woken up only by pressing

The Power Saving button or sending a print/scan job.

• The printer will enter copy mode automatically with restart or startup.

• For operations of selecting copies, please see Section 4.1.3.

Scan

Status

Start

7-2

3. Press the Start button to start copy.

Cancel

Copy

Scan

Status

Start

7.1.2. Cancel Copy Operations

If you want to cancel the copy operation, please press Cancel button. LCD screen will prompt Cancelling...

Cancelling...

7.2. Copy Function

7.2.1. Receipt Copy

ID copy

Press this button to enter Receipt Copy mode. It is used to get high-sharpness Receipt copies.

Procedures for Receipt copies:

1. Press this button to flash to Receipt Copy mode, and then the area on the LCD main

interface to display image quality will change to display Receipt;

2. Put the Receipt into the scanning platform and press the Start button. The LCD will then

prompt Copying...;

3. The Receipt is printed after completing the scan.

Receipt copy

7-3

7.2.2. ID Copy

ID copy

Receipt copy

Press this button to enter ID Copy mode. It is used to copy ID cards and other two-sided certificates.

Procedures for ID Card copies:

1. Press this button to flash to ID Copy mode. The area on the main interface that displays

image quality will then change to display ID Card;

2. Place the certificates on the left half of the scanning platform and press the Start button to

start the scan. The LCD will then prompt Copying...;

3. After scanning the first side is completed, the LCD will display Flip ID Card: Start in the first line

and Finish Scan OK in the second line;

4. If the scanning of the second side of the ID Card is required, please open the cover to

flip ID Card and keep it in the same area. After pressing down Start button, LCD will prompt Copying...; After completing scan, the front and back of the ID Card will be copied to the same page of the same paper;

5. If only one side is required, then press the OK button to end scanning. This time only one

side of the ID Card is copied to one side of the paper.

7-4

7.3. Copy Settings

100 01%

T+ P A4

Press the Menu button to enter the menu interface. The settings of specific functions are shown in the table below:

Level I Option Level II Option Level III Option

Text + image

Copy Settings

Image Quality

Contrast

Zoom

Image

Text

Back

Manual adjustment

Automatic adjustment

Back

100%

141% A5->A4

122% A5->B4

115% B5->A4

97% LTR->A4

94% A4->LTR

86% A4->B5

81% B5->A5

70% A4->A5

Manual adjustment

N-in-1

Clone copy

Back

Off

2-in-1

4-in-1 landscape orientation

4-in-1 portrait orientation

Back

2 x 2

3 x 3

4 x 4

Back

7-5

Routine Maintenance

CHAPTER

8. Routine Maintenance.........................................................................................................................2

8.1. Cleaning the Printer .................................................................................................................... 2

8.2. Maintenance of the Toner Cartridge ........................................................................................... 5

8.2.1. About the Toner Cartridge .................................................................................................... 5

8.2.2. Steps for Replacing the Toner Cartridge ..............................................................................6

8-1

8. Routine Maintenance

8.1. Cleaning the Printer

Note: • Please use mild detergents.

Please clean the printer in accordance with the following steps:

1. Turn off the main power switch and unplug the power cord.

2. Use a soft cloth to wipe the outside of the printer clean.

3. Raise the cover and gently wipe the scanner glass with a soft cloth.

8-2

4. Raise the scanning platform until it is locked.

5. Open the output bin from the upper right ridge of the concave section.

6. Remove the toner cartridge along the guides.

Note: • When removing the toner cartridge, put the toner cartridge in a protective bag or

wrap it with thick paper to avoid direct light damaging the toner cartridge.

8-3

Warning

Some parts of the printer are still hot within a short time after use. When opening the front cover or rear cover to clean the parts inside the printer, please do not touch the parts in the shaded area, as shown below, so as to avoid burns.

7. Wipe the laser scanning unit's dustproof surface gently with a cotton, swab or a dry and

lint-free soft cloth with a little alcohol.

8. Clean the inside of the printer by using a dry and lint-free cloth to gently wipe the shaded

area, as shown in the picture below.

8-4

8.2. Maintenance of the Toner Cartridge

8.2.1. About the Toner Cartridge

1. Use and maintenance of the toner cartridge

For better print quality, please use an original Pantum toner cartridge.

When using the toner cartridge, please pay attention to the following:

• Unless it is used immediately, do not remove the toner cartridge from the package.

• Do not attempt to refill the toner cartridge without authorization. Otherwise, the resulting

damage is not included in the printer warranty.

• Please store the toner cartridge in a cool, dry place.

• Toner inside the toner cartridge is combustible. Please do not put the toner cartridge near

any source of ignition, so as to avoid causing a fire.

• When removing or disassembling the toner cartridge, please pay attention to the toner

leakage problem. In the event of the toner leaking and contacting your skin or splashing into your eyes and mouth, please immediately wash with clean water, and consult a doctor immediately if you do not feel better.

• When placing the toner cartridge, please keep it away from the reach of children.

2. Actual service life of the toner cartridge.

When the orange indicator of the printer flashes or the LCD screen prompts that the toner is exhausted (as shown below), it indicates that the toner cartridge life is expiring or has expired. To ensure the print quality, please replace the toner cartridge when necessary.

Cartridge end

8-5

8.2.2. Steps for Replacing the Toner Cartridge

Note: Before replacing the toner cartridge, please pay attention to the following:

•

The toner cartridge surface may contain toner. Please remove it carefully to avoid

spilling.

• Put the removed toner cartridge on a piece of paper to avoid the toner from accidently spilling.

• After removing the protective cover, please immediately install the toner cartridge into the printer, so as to avoid damage from exposure to too much direct sunlight or indoor light.

• When installing, do not touch the surface of the toner cartridge, so as to avoid scratching the toner cartridge.

The steps for replacing the toner cartridge are as follows:

1. Turn off the printer and raise the scanning platform until it is locked.

2. Open the output bin by the upper right ridge of the concave section.

3. Remove the exhausted toner cartridge along the guides.

8-6

4. Open the package of a new toner cartridge, hold the handle of the toner cartridge and

gently shake around 5-6 times, so as to evenly distribute the toner inside the toner cartridge.

5. Remove the toner cartridge protector (blister cover), insert the toner cartridge along the

guides, then push it firmly along the direction of the arrow until you hear a click, assuring you that the toner cartridge is fully inserted.





6. Cover the output bin and close the scanning platform.





7. Restart the printer to print a test page on the product control panel.

8-7

Troubleshooting

CHAPTER

9. Troubleshooting .................................................................................................................................2

9.1. Clearing Jammed Paper ............................................................................................................. 2

9.2. Error Message ............................................................................................................................5

9.3. Common Troubleshooting ...........................................................................................................6

9.3.1. Common Problems .............................................................................................................. 6

9.3.2. Software ...............................................................................................................................8

9.3.3. Image Defects ......................................................................................................................8

9-1

9. Troubleshooting

Please read this section carefully. It can help you solve common problems in the printing process. If the problems that arise remain, please contact Pantum Aftersales Service Centre.

Prior to handling common problems, first check that:

• The power cord is connected correctly and the printer is powered on.

• All of the protective parts are removed.

• The toner cartridge is installed correctly.

• The output bin is fully closed.

• The paper is correctly loaded into the tray.

• The interface cable is correctly connected between the printer and the computer.

• The correct printer driver is selected and installed properly.

• The computer port is properly configured and is connected to the proper printer port.

9.1. Clearing Jammed Paper

Note: • Remove the jammed paper in accordance with the following steps: close the

output bin and tidy the paper in the feeder tray. The printer will then automatically resume printing. If the printer cannot automatically start printing, press the Cancel button.

• If the printer still does not start printing, check whether all the jammed paper inside the printer is cleared.

• If you cannot remove the jammed paper yourself, please contact your local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair.

Please follow the following steps to clear the jammed paper if you are prompted by the LCD that there is a paper jam:

1) Raise the scanning platform  until it is locked.



9-2

2) Open the output bin  by the upper right ridge  of the concave section.





3) Remove the toner cartridge along the guides.

4) Gently draw the jammed paper out along the paper output orientation.

9-3

5) After removing the jammed paper, insert the toner cartridge into the printer along the

guides until you hear a click assuring you that the toner cartridge is fully inserted.

6) Put the paper in the tray neatly to carry out the next print until the indicator resumes

print-ready status.

7) If you cannot remove the jammed paper yourself, please contact your local Pantum

authorized repair center or send the printer to the nearest Pantum authorized service center for repair.

9-4

9.2. Error Message

Error Message Cause Measure

Please Close Output Bin The output bin is not fully

closed.

Toner cartridge is not detected Toner cartridge is not properly

installed or is damaged.

Toner Low Cartridge toner is insufficient. Replace the toner cartridge.

Toner cartridge has expired Cartridge toner is exhausted. Replace the toner cartridge.

Paper Empty No print paper is loaded

Incorrect loading of paper.

Feed Jam The print paper is loaded

incorrectly. The paper is outside of the specification range.

Middle jam The print paper is loaded

incorrectly.

Exit jam The print paper is loaded

incorrectly.

Scanner is Busy There are other job tasks. Please cancel the current job

Close Output Bin.

Properly install or replace the toner cartridge.

Please correctly load the print paper.

Please correctly load the print paper

task or wait for the completion of other job tasks.

Scan Failed Scanner internal failure. Please contact Pantum

Customer Service.

Note: • If the problem remains, please contact Pantum Customer Service.

9-5

9.3. Common Troubleshooting

9.3.1. Common Problems

Problem Type

Problems in printing

Problems in copying

Problems with the printer

Problem Cause Solution

Poor print quality

Failed to copy The scanner is damaged. Please contact Pantum

There are abnormal images on the copy

The printer does not work

See 9.3.3 Image Defects for details.

• The scanner is dirty or defective.

• The toner cartridge is dirty or damaged.

• Power cord of the device is not properly connected.

• Data cable of the device is not properly connected.

• The print driver is installed incorrectly.

• The printer selected is not suitable for printing.

• The LCD screen prompts error messages.

See 9.3.3 Image Defects for details.

Customer Service.

• Clean the scanner.

• Clean or replace the toner cartridge.

• Ensure proper connection of the power cord.

• Ensure proper connection of the data cable.

• Properly install the printer driver.

• Select the proper printer.

Problems in scanning

Online printing does not work

Scanning error •

•

Data cable of the device is

not properly connected.

•

The printer driver is installed

incorrectly.

• Printer internal failure.

Data cable of the device is

not properly connected.

• The scan driver is installed incorrectly.

• The LCD screen prompts error messages.

• Ensure proper connection of the data cable.

• Reinstall the printer driver.

• Ensure proper connection of the data cable.

• Reinstall the scan driver.

9-6

Problem Type

Problem Cause Solution

Problems with handling paper

Paper feed failure

Paper jam • There is too much paper in

Print multipage feed

• The print media is loaded incorrectly.

•

The print media is beyond the

use specification range.

• The feed roller is dirty.

the tray.

•

The print media is beyond the

use specification range.

• There is foreign matter in the feed channel.

• The feed roller is dirty.

• Internal parts failure.

• Excessive static electricity on the print media.

•

The print media is damp and

sticks together.

• Internal parts failure.

• Please correctly load the print media. If you use special print media for printing, please print with the manual feeder tray.

•

Please use the print media

within the specification range.

• Clean the feed roller

• Remove excess paper from the tray. If you print on special print media, please use the manual feeder tray.

• Make sure to use the paper that meets specifications. If you print on special print media, please use the manual feeder tray.

• Clean the feed channel.

• Clean the feed roller

• Separate the print media to eliminate some static electricity. It is suggested that you use the recommended print media.

• Separate the print media or use new print media.

Note: • If the problem remains after the above operations, please contact Pantum

Customer Service.

9-7

9.3.2. Software

Status Recommended Solution

When the printer is connected, during the steps from installing to searching for printers, the driver file copying interface can not be accessed, and the installation can not be continued.

“M5000-M6000 Series printer driver has not been successfully installed, please reinstall it.” will be displayed by Pantum when copying the data.”

• When selecting a printer series, ensure to select the same series as the printer and that which the printer is powered on.

• Ensure that the USB interface cable is properly connected.

• Download and reinstall the latest version of the driver.

• If the problem remains, please contact the Pantum Customer Service Center.

If you select the Setup.exe file yourself, please ensure that the selected Setup file is consistent with the system bit, or quit the Setup program and click the Autorun.exe file to start the driver installation in accordance with corresponding steps. If the above operations do not fix the problem, please deal with it as described below:

1) Right click on the My Computer icon, select Manage, then Services and Applications, and then Services.

2) Select the print spooler service in the Services interface and manually enable the service. (The service is used to support the printer to print. To use the printer, make sure that the service is enabled.)

3) Restart the Autorun.exe file and finish the driver installation following the wizard.

The printer still does not work after completing the driver installation.

Installation files may be damaged. Clean up the residual driver files and download the latest driver corresponding to the printer, then install the new driver with the Autorun.exe file following the normal steps.

9.3.3. Image Defects

Problem Cause Solution

A B C D a b c d e 1 2 3 4 5

The printout is whitish or light

• Toner is low.

• The print media does not meet use specification, such as the media is damp or too rough.

• The resolution in the print program is set too low, the density is set too low, or Toner Save Mode is checked.

• The toner cartridge is damaged.

• Please properly use the print media within the specification range.

• Set the print resolution and the density in the program or uncheck Toner Save Mode.

9-8

Problem Cause Solution

A B C D a b c d e

1 2 3 4 5

Toner spots

White spots

• The toner cartridge is dirty or leaks toner.

• The toner cartridge is damaged.

•

The print media does not meet use specification, such as the media is damp or too rough.

• The feed channel is dirty.

• If toner spots appear on the copied or scanned pages, the platen glass may be dirty.

• The scanner is dirty or damaged.

• The print media does not meet use specification, such as the media is damp or too rough.

• The feed channel is dirty.

• The internal part of the toner cartridge is damaged.

• The reflective glass of the laser inside the printer is dirty.

• The scanner is damaged.

• The print media does not meet use specification, such as the media is damp or too rough.

• The inside of the printer is dirty.

• The toner cartridge is damaged.

• The parts inside the printer are damaged.

• Please use the print media within the specification range.

• Clean the feed channel.

• Clean the platen glass.

• Please use the print media within the specification range.

• Clean the feed channel.

• Clean the reflective glass of the laser.

•

Please use the print media within the specification range. If you use special print media, please print with the manual feeder tray.

• Clean the inside of the printer.

Toner comes off

Black vertical stripes

• The toner cartridge is dirty.

• The parts inside the toner cartridge are damaged.

• The reflective glass of the laser inside the printer is dirty.

• The feed channel is dirty.

• If black vertical stripes appear when copying or scanning, the scanner or the platen glass may be dirty.

• Scanner LED has smudges.

• The scanner is damaged.

• Clean the reflective glass of the laser at the back of the printer.

• Clean the feed channel at the back of the printer.

• Clean the scanner or the platen glass.

9-9

Problem Cause Solution

Black background (gray background)

Cyclical traces appear

• The print media does not meet use specification, such as the media is damp or too rough.

• The toner cartridge is dirty.

• The parts inside the toner cartridge are damaged.

• The feed channel is dirty.

• The transfer voltage inside the printer is abnormal.

• Scanning exposure.

• If black background or gray background appears on the copied or scanned pages, the platen glass may be dirty.

• The toner cartridge is dirty.

• The parts inside the toner cartridge are damaged.

• The fuser component is damaged.

• Please use the print media within the specification range.

• Clean the feed channel inside the printer.

•

Please first close the cover on the manuscript, and then carry out copying and scanning.

• Clean the platen glass.

• Clean or replace the toner cartridge

• Please contact Pantum Customer Service to repair and replace the fuser component.

Skewed pages

Wrinkled paper

• The print media is loaded incorrectly.

• The feed channel of the printer is dirty.

• The print media is loaded incorrectly.

• The print media does not meet use specification.

• The feed channel inside the printer is dirty.

• The fuser component of the printer is damaged.

• The toner cartridge is dirty.

• The transfer roller inside the printer is dirty.

• The transfer voltage inside the printer is abnormal.

• Ensure correct loading of the print media.

• Clean the feed channel inside the printer.

• Ensure correct loading of the print media.

• Please use the print media within the specification range.

• Clean the feed channel inside the printer.

• Clean or replace the toner cartridge

• Clean the internal transfer parts of the printer.

The back of the printout is dirty

9-10 10

Problem Cause Solution

Whole page dark

The toner does not adhere to the paper

• The toner cartridge is installed incorrectly.

• The inside of the toner cartridge is damaged.

• Abnormal charge inside the printer; the toner cartridge is not charged.

• If all-black image appears when copying and scanning, it could be scanning exposure, and the cover on the manuscript is not properly closed.

• The scanner is damaged.

• The print media does not meet use specification, such as the media is damp or too rough.

• The inside of the printer is dirty.

• The toner cartridge is damaged.

• The parts inside the printer are damaged.

• Ensure correct installation of the toner cartridge.

• Please first close the cover on the manuscript, and then carry out copying and scanning.

•

Please use the print media within the specification range. If you use special print media, please print with the manual feeder tray.

• Clean the inside of the printer.

• The toner cartridge is installed incorrectly.

• The toner cartridge may be damaged.

• The parts inside the printer are damaged.

• Ensure correct installation of the toner cartridge.

Horizontal stripes

Note: • The above problems can be handled by cleaning or replacing the toner

cartridge. If the problem remains, please contact Pantum Customer Service.

9-11 11

Product Specification

CHAPTER

10. Product Specication .......................................................................................................................2

10.1. Overview ................................................................................................................................... 2

10.2. Scanning Specication .............................................................................................................3

10.3. Printing Specication ................................................................................................................3

10.4. Copying Specication ...............................................................................................................3

10.5. Paper Handling Capacity .......................................................................................................... 3

10-1

10. Product Specification

10.1. Overview

Functions PC monochrome printing, PC colored/monochrome

Memory 128 MB

Interface Type USB 2.0 (High-speed interface)

Supported Operating Systems Microsoft Windows Server 2003/Server 2008/

LCD Display 16 English characters × 2 lines

scanning, monochrome copying

Server 2012/XP/Vista/Win7/Win8 (32bit&64bit) Mac OS X 10.5/10.6/10.7/10.8

Power Supply

220V Model: AC220~240V (-15%, +10%), 50/60Hz (±2Hz); 3A; 110V Model: AC110~127V (±10%), 50/60Hz (±2Hz); 6A (Note: For the power supply and voltage that is suitable for this printer, please refer to the nameplate on the back of the printer.)

Noise

Power Consumption Print 355W Max. Power 650W (25°C)

Operation Environment

Product Size (W*D*H) mm 399*327*299

Printing ≤54db

Stand-by ≤35db

Stand-by 38 W

Sleep 4.5 W

TEC



≤ 1.7kwh

Operation temperature range (best print quality): 5-35(10-32)°C Operation humidity range: 20~80% RH

Weight (Excluding Toner Cartridge) About 8kg

Note:  Typical Energy Consumption (TEC): Refers to the weekly energy consumption

of a product in kilowatt-hour (kWh) obtained by the test method and the calculation method stipulated by the relevant technical specications.

10-2

10.2. Scanning Specification

Scan Source Platen

Optical System CIS

Scan Driver TWAIN WIA

Scan Resolution Optics 1200*1200DPI

Maximum Scan Size (Tablet) 216 mm x 297 mm

Bit Depth 24 bit/8 bit/1 bit

Output Function

Scan to PC

10.3. Printing Specification

Print Speed A4: 16ppm, 20ppm

LTR: 16ppm, 21ppm

Print Language GDI

Resolution 1200*600DPI

Max Monthly Volume 20,000 pages

10.4. Copying Specification

Copy Speed A4: 16ppm, 20ppm

LTR: 16ppm, 21ppm

Resolution 1200*600DPI

Continuous Copying Pages 1-99

Copying Mode Text, image, text + image

Special Copy Function

One-click ID Copy, Receipt Copy and N-in-1 copy

10.5. Paper Handling Capacity

Media Type Plain, thick, special paper (cardstock, label,

envelope, etc.)

Media Size A4, A5, JIS B5, IS0 B5, A6, Letter, Legal,

Executive, Folio, Oficio, Statement, Japanese Postcard, Monarch Env, DL Env, C5 Env, C6 Env, No.10 Env, ZL, Big 16K, Big 32K, 16K, 32K, B6

Media Weight Automatic feed: 60~105g/m², manual feed:

60~163g/m²

Paper Input Capacity Standard: 150 pages (80g/m²), manual: 1 page

Paper Output Capacity

100 pages

10-3

Pantum M5005 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Legal Notice

Safety Precautions

Precautions

Regulatory Information

Table of Contents

1. Before Using the Printer

1.1. Packing List

1.2. Components of the Printer

1.3. Overview of the Control Panel

1.4. Display

1.5. Menu Button Settings

1.6. Toner Cartridge

2. Paper and Media

2.1. Paper type and sizes

2.2. Special Paper

2.3. Loading Paper

2.3.1. Loading into the Automatic Feeder Tray

2.3.2. Loading into the Manual Feeder Tray

2.4. Select Media

2.5. Loading Media

2.6. Nonprinting Area

3. Installation and Uninstall of the Driver Software

3.1. Windows-based Driver

3.1.1. Driver Installation

3.1.2. Driver Uninstall

3.2. Mac System-based Driver

3.2.1. Introduction

3.2.2. Installation Steps

4. General Settings

4.1. System Settings

4.1.1. Toner Save Settings

4.1.2. Language Settings

4.1.3. Copies

4.1.4. Power Saving Button

4.1.5. Restore

4.1.6. View System Information

4.1.7. Test Print

4.1.8. Sleep Time

4.2. Paper Settings

4.2.1. Setting Paper Size

4.2.2. Setting Paper Type

5. Print

5.1. Print Function

5.2. Opening Help Document

5.3. Manual Duplex

5.4. Cancel Job

6. Scan

6.1. Basic Operations

6.1.1. Scanning with Control Panel

6.1.2. Scanning with TWAIN

6.1.3. Cancel Job

6.2. Scan Function

6.2.1. Single Page Scan

6.2.2. Merge Scan

6.3. Scan Settings

6.3.1. Basic Settings

6.3.2. Advanced Settings

7. Copy

7.1. Basic Operations

7.1.1. Basic Operations of Copying

7.1.2. Cancel Copy Operations

7.2. Copy Function

7.2.1. Receipt Copy

7.2.2. ID Copy

7.3. Copy Settings

8. Routine Maintenance

8.1. Cleaning the Printer

8.2. Maintenance of the Toner Cartridge

8.2.1. About the Toner Cartridge

8.2.2. Steps for Replacing the Toner Cartridge

9. Troubleshooting

9.1. Clearing Jammed Paper

9.2. Error Message

9.3. Common Troubleshooting

9.3.1. Common Problems