Pantum M5005 User Manual
User Guide
Pantum M5000/M6000 Series
Monochrome Laser MFP
Read this User Guide carefully before using the printer
Preface
Welcome to Pantum series products!
Thank you for choosing to use a Pantum series product!
To protect your vital interests, please read the following statements carefully.
Legal Notice
Trademark
Pantum and Pantum logos are registered trademarks of Zhuhai Seine Technology Co., Ltd.
®
Microsoft
Microsoft Corporation in the United States and/or other countries/regions.
The ownership of the names of the software in this User Guide belongs to their respective
parent companies in accordance with the corresponding license agreement, reference is for
illustration only.
All other product and brand names herein may be the registered trademarks, logos, or service
marks of their respective owners, reference is for illustration only.
, Windows®, Windows server® and Windows Vista® are trademarks registered by
Copyright
The copyright of this User Guide is owned by Zhuhai Seine Technology Co., Ltd.
It is prohibited to copy, translate, modify and transmit this User Guide by any means or in any
format without the prior written consent of Zhuhai Seine Technology Co., Ltd.
Version: V 1.1 AF2B-1253-AL0
Disclaimer
For a better user experience, Zhuhai Seine Technology Co., Ltd. reserves the right to make
changes to the User Guide. The information contained herein is subject to change without
notice.
Users are responsible for any damages arising from a failure to follow this User Guide.
Meanwhile, apart from the express warranty made in the product maintenance manual or
service commitment, Zhuhai Seine Technology Co., Ltd. does not make any express or
implied warranty or guarantee in relation to this User Guide (including typesetting or words).
The copying, printing, scanning (or reproduction by any other means) of this product to create
certain documents or images may be prohibited by local laws. If you are uncertain about the
legality of using this product to create certain documents or images, you should consult your
legal advisor in advance.
I
Safety Precautions
Laser Safety
Laser radiation is harmful to the human body. Since the laser components are completely
sealed within the printer, laser radiation will not leak. To avoid laser radiation, please do not
disassemble the printer at discretion!
The device is certied as a Class IIIB laser product. Since radiation emitted inside the device
is completely conned within protective housings and external covers, the laser beam
cannot escape during any phase of normal operation. Do not open the laser unit under any
circumstances to avoid exposure to the laser beam.
The following label is attached to the laser components inside the printer.
Safety Warning
Please note the following safety warnings before using the printer:
Warning
There is a high-voltage current inside the printer. Before
cleaning the printer, make sure the power is turned off!
Plugging and unplugging the power cord plug with
a wet hand may result in an electric shock.
The fuser unit is hot during and after
printing. Touching the fuser unit (the
shaded area as shown) may cause burns!
The fuser unit bears a high temperature warning
label. Please do not remove or damage this label.
II
Precautions
Precautions before Using the Printer:
1. Read and understand all instructions.
2. Familiarize yourself with the basic principles associated with operating electrical appliances.
3. Comply with all warnings and instructions marked on the equipment or specied in the
manual supplied with the equipment.
4. If the operating instructions conict with the safety information, please refer back to the
safety information, as you may have misunderstood the operating instructions. If you
cannot resolve the conicts, please call the Customer Service Hotline or contact a service
representative for help.
5. Before cleaning the equipment, remove the power cord from the AC power supply outlet.
Do not use liquid or aerosol cleaners.
6. Please make sure that the equipment is put on a stable desktop surface to avoid serious
damage caused by the falling of the equipment.
7. Do not put the equipment near a radiator, an air conditioner, or a ventilation pipe.
8. Do not place any articles on top of the power cord. Do not put the equipment in a place
where its power cord will be stepped on by people.
9. Outlets and extension cords must not be overloaded. This may reduce performance and
could result in re or electric shock.
10. Do not allow pets to chew on the AC power cord or the computer interface cable.
11. Do not allow sharp objects piercing equipment slot, so as to avoid contact with the
high-voltage device, which otherwise may result in re or electric shock. Take care not to
spill liquids onto the equipment.
12. Do not disassemble the equipment so as to avoid the risk of electric shock. Necessary
repairs may only be carried out by professional maintenance personnel. Opening or
removing the cover could result in an electric shock or other potential hazards. Incorrect
disassembly and assembly could also result in an electric shock during future use.
13. If any one of the following occurs, disconnect the equipment from the computer and pull
out the power cord from the AC wall socket and contact a professional service person for
maintenance:
• Liquid has been spilled into the equipment.
• The equipment has been exposed to rain or water.
• The equipment falls, or the cover is damaged.
• Signicant changes in the equipment’s performance.
14. Do not perform adjustments or procedures not described in this document or damage
may occur requiring repair by a professional service person.
15. Do not use the equipment in a thunderstorm so as to avoid the risk of an electric shock. If
possible, pull out the AC power cord during a thunderstorm.
16. If you continuously print multiple pages, the surface of the tray will become very hot. Take
care not to touch this surface, and keep children away from this surface.
17. The apparatus with CLASS 1 construction shall be connected to a mains socket outlet with a
protective earthing connection.
18. Please keep this User Guide for future reference.
III
Regulatory Information
This symbol indicates that, at the end of your product’s life, it must not be discarded
as domestic waste. Instead, you should dispose of your used equipment at a
designated collection point for the recycling of waste electrical and electronic
equipment. Ref: EU Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). Please contact your distributor / supplier for further
information.
This product is suitable for indoor use only.
European Community (EC) directives conformity
This product complies with the protection requirements of EC directives 2004/108/
EC and 2006/95/EC on the approximation and harmonization of the laws of the
Member States relating to electromagnetic compatibility and safety of electrical
equipment designed for use within certain voltage limits.
The manufacturer of this product is: Zhuhai Seine Technology Co., Ltd., No. 63,
Mingzhubei Road, Xiangzhou District, Zhuhai City, Guangdong, P.R. China.
A declaration of conformity to the requirements of the Directives is available upon
request from an Authorized Representative.
This product satises the Class B limits of EN 55022 and safety requirements of
EN 60950.
This printer is fully compliant with the RoHS Directive 2009/95/EC and the
requirements of the revised Directive 2011/65/EU for managing toxic and
hazardous substances.
IV
Table of Contents
1. Before Using the Printer .................................................................................................................1-2
1.1. Packing List
1.2. Components of the Printer
1.3. Overview of the Control Panel
1.4. Display
1.5. Menu Button Settings
1.6. Toner Cartridge
2. Paper and Media
2.1. Paper type and sizes
2.2. Special Paper
2.3. Loading Paper
2.3.1. Loading into the Automatic Feeder Tray
2.3.2. Loading into the Manual Feeder Tray
2.4. Select Media
2.5. Loading Media
2.6. Nonprinting Area
3. Installation and Uninstall of the Driver Software
3.1. Windows-based Driver
3.1.1. Driver Installation
3.1.2. Driver Uninstall
3.2. Mac System-based Driver
3.2.1. Introduction
3.2.2. Installation Steps
4. General Settings
4.1. System Settings
4.1.1. Toner Save Settings
4.1.2. Language Settings
4.1.3. Copies
4.1.4. Power Saving Button
4.1.5. Restore..............................................................................................................................4-4
4.1.6. View System Information
4.1.7. Test Print
4.1.8. Sleep Time
4.2. Paper Settings
4.2.1. Setting Paper Size
4.2.2. Setting Paper Type
5. Print
................................................................................................................................................5-2
5.1. Print Function
5.2. Opening Help Document
5.3. Manual Duplex
5.4. Cancel Job
.............................................................................................................................1-2
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V
6. Scan ...............................................................................................................................................6-2
6.1. Basic Operations .....................................................................................................................6-2
6.1.1. Scanning with Control Panel .............................................................................................6-2
6.1.2. Scanning with TWAIN .......................................................................................................6-3
6.1.3. Cancel Job ........................................................................................................................6-3
6.2. Scan Function ..........................................................................................................................6-4
6.2.1. Single Page Scan .............................................................................................................6-4
6.2.2. Merge Scan .......................................................................................................................6-4
6.3. Scan Settings ...........................................................................................................................6-6
6.3.1. Basic Settings ...................................................................................................................6-6
6.3.2. Advanced Settings ............................................................................................................6-7
7. Copy ...............................................................................................................................................7-2
7.1. Basic Operations .....................................................................................................................7-2
7.1.1. Basic Operations of Copying ............................................................................................7-2
7.1.2. Cancel Copy Operations ...................................................................................................7-3
7.2. Copy Function ..........................................................................................................................7-3
7.2.1. Receipt Copy.....................................................................................................................7-3
7.2.2. ID Copy .............................................................................................................................7-4
7.3. Copy Settings ..........................................................................................................................7-5
8. Routine Maintenance......................................................................................................................8-2
8.1. Cleaning the Printer .................................................................................................................8-2
8.2. Maintenance of the Toner Cartridge ........................................................................................8-5
8.2.1. About the Toner Cartridge .................................................................................................8-5
8.2.2. Steps for Replacing the Toner Cartridge ...........................................................................8-6
9. Troubleshooting ..............................................................................................................................9-2
9.1. Clearing Jammed Paper ..........................................................................................................9-2
9.2. Error Message .........................................................................................................................9-5
9.3. Common Troubleshooting ........................................................................................................9-6
9.3.1. Common Problems ...........................................................................................................9-6
9.3.2. Software ............................................................................................................................9-8
9.3.3. Image Defects ...................................................................................................................9-8
10. Product Specication ..................................................................................................................10-2
10.1. Overview ..............................................................................................................................10-2
10.2. Scanning Specication ........................................................................................................10-3
10.3. Printing Specication ...........................................................................................................10-3
10.4. Copying Specication ..........................................................................................................10-3
10.5. Paper Handling Capacity .....................................................................................................10-3
VI
Before Using the Printer
1
CHAPTER
1. Before Using the Printer ....................................................................................................................2
1.1. Packing List ................................................................................................................................2
1.2. Components of the Printer .......................................................................................................... 3
1.3. Overview of the Control Panel .................................................................................................... 6
1.4. Display ........................................................................................................................................7
1.5. Menu Button Settings .................................................................................................................8
1.6. Toner Cartridge ........................................................................................................................... 8
1-1
1. Before Using the Printer
1.1. Packing List
When you open the package, make sure that the following parts are included:
Parts Name Quantity
Printer 1
Toner cartridge 1
USB interface cable 1
Power cord 1
CD-ROM 1
Quick Setup Guide 1
Pantum Warranty 1
Note: • The warranty card may not be included in some regions.
1-2
1.2. Components of the Printer
|Front view (1)
1
2
3
1 Cover
2 Control Panel
3 Output Bin
1-3
|Front view (2)
1
2
B5
A4
LTR
ID COPY
3
4
5
6
7
1 Glass Platen
B5
LT
R
A4
9
8
2 Scanning Platform
3 Output Tray
4 Manual Feed Guide
5 Automatic Feed Guide
6 Paper Stop
7 Feeder Tray
8 Automatic Feeder Tray
9 Manual Feeder Tray
1-4
|Rear view
1
2
3
4
1 USB Interface
2 Rear Cover
3 Power Switch
4 Power Supply Socket
1-5
1.3. Overview of the Control Panel
4
5
6
6
9
10
11 12 13
1
2
3
7
8
Status
Start
Cancel
Scan
Copy
OK
ID copy
Receipt copy
OK
1 Power Saving Button
2 ID Copy Button
3 Receipt Copy Button
4 LCD Display
5 Copies Setting Button
6 Direction Buttons (▲ ▼)
7 OK Button
8 Menu Button
9 Copy Button/Indicator
10 Scan Button/Indicator
11 Status Indicator
12 Start Button
13 Cancel Button
1-6
1.4. Display
OK
100 01%
|Copy Standby Mode
T+ P A4
100 01%
T+ P A4
|ID Copy Standby Mode
|Receipt Copy Standby Mode
|Single Page Scan Standby Mode
|N-UP Scan Standby Mode
100 01%
ID A4
100 01%
Re c e i p t A4
Scan/Merge
1.Scan mode
Scan/Merge
2.Merge mode
1-7
1.5. Menu Button Settings
1. Copy Settings/Scan Settings
2. Paper Settings
3. System Settings
4. System Information
5. Back
1.6. Toner Cartridge
| Outside view of the toner cartridge
Type Average print volume
Standard-capacity
toner cartridge
High-capacity toner
cartridge
Note: • Subject to change without notice.
• Consumables capacity may vary depending on the different types used.
• The Company does not recommend using consumables other than that of the
original Pantum consumables.
• Warranty is void if any damages are caused by using non-Pantum original
consumables.
About 1500 pages
(The above data is based on ISO/IEC 19752 standard)
About 2300 pages
(The above data is based on ISO/IEC 19752 standard)
1-8
Paper and Media
2
CHAPTER
2. Paper and Media ...............................................................................................................................2
2.1. Select Paper ...............................................................................................................................2
2.2. Special Paper .............................................................................................................................3
2.3. Loading Paper ............................................................................................................................4
2.3.1. Loading into the Automatic Feeder Tray .............................................................................. 4
2.3.2. Loading into the Manual Feeder Tray .................................................................................. 6
2.4. Select Media ...............................................................................................................................8
2.5. Loading Media ............................................................................................................................8
2.6. Nonprinting Area and Non-scanning Area ................................................................................10
2-1
2. Paper and Media
2.1. Paper type and sizes
Media Type Plain, Preprinted
Media Size
Automatic Feeder
Tray
Media Weight 60~105g/m²
A4, A5, JIS B5, IS0 B5, A6, Letter, Legal,
Executive, Folio, Ocio, Statement, Japanese
Postcard, Monarch Env, DL Env, C5 Env, C6
Env, No.10 Env, ZL, Big 16K, Big 32K, 16K, 32K,
B6, custom, etc.
Manual Feeder
Tray
Maximum capacity of
the tray
Media Type
Media Size
Media Weight 60~163g/m²
Maximum tray
capacity
150 pages, 80g/m²
Plain, Cardstock, Transparency, Envelope, Label,
Thick
Width: 75~218mm (2.95-8.58in)
Length: 148~360mm (5.82-14.17in)
1 page
Note: • Extensive use of special paper may affect the service life of the printer.
• Print media that does not meet the standard set out in this User Guide may
result in poor print quality, increased paper jams and excessive wear of the printer.
• Properties such as weight, properties, texture and humidity are important factors
affecting the printer performance and output quality.
• Please note the following when selecting the print media:
1. Desired print effect: The print media selected should be in line with the
requirement of the print tasks.
2. Surface smoothness: The smoothness of the print media may affect the
sharpness of the print outcome.
3. Some print media may meet all the standards for use contained herein, but
they do not print properly. This may be due to incorrect operation, inappropriate
temperature and humidity, or other factors beyond the control of Pantum. Before
purchasing large quantities of print media, make sure that the print media
meet the specications specied in this User Guide and work properly in your
environment.
4. Using print media that does not meet these specifications may cause damage
to the printer.
2-2
2.2. Special Paper
This printer supports using special paper for printing. Special paper includes: labels,
envelopes, transparencys, thick papers, etc.
Note: • When using special paper or print media, be sure to select the appropriate
media type and size in the print settings so as to get the best results.
|Please observe the following standards:
Type of media Correct practices Incorrect practices
Labels must be put at when being
used.
Label
Envelope Envelopes should be loaded evenly.
Use a full sheet of labels only.
There is no guarantee that all the
labels in the market can work in the
printer.
Use wrinkled, blistered or damaged
labels.
Use wrinkled, nicked, stuck or
damaged envelopes.
Use envelopes with clips, snaps,
windows, or coated linings.
Use self-adhesive stickers or other
synthetic materials.
Transparency
Thick
Only use transparencies approved
for use in laser printers.
Transparencies removed from the
printer should be placed on a at
surface.
Only use heavy paper that is
approved for use in laser printers
and meets the weight specications
of this printer.
Use transparent print media that is
not suitable for laser printers.
Use paper that weighs greater
than the specication of the media
recommended for this printer, unless
the paper is approved for use in this
printer.
2-3
2.3. Loading Paper
2.3.1. Loading into the Automatic Feeder Tray
a) Open the feeder tray.
b) Slide the automatic feed guides to match both sides of the paper.
c) Raise the output tray to avoid paper slipping and falling.
2-4
d) Load the paper into the automatic feeder tray print-side up.
e) Adjust the paper stop to match the paper size.
Note: • If the paper loaded into the automatic feeder tray at one time exceeds 150
pages, the paper will jam or will not be fed in.
• When using printed paper, please place the side to be printed (the blank side)
facing up.
• When printing on A5 paper, it is recommended that the paper is fed in landscape
orientation, which helps extend the toner cartridge life.
2-5
2.3.2. Loading into the Manual Feeder Tray
a) Open the feeder tray.
b) Slide the manual feed guides to match both sides of the paper.
c) Raise the output tray to avoid the paper from slipping and falling.
2-6
d) Put a piece of paper, envelope or transparency into the manual feeder tray with two hands
until the front end of the paper, envelope or transparency contacts the feed roller.
Note: • When loading paper into the manual feeder tray, the printer will automatically
enable the manual feed mode.
• Load the paper into the manual feeder tray print-side up. When loading, the top
of the paper rst enters into the manual feeder tray.
• Ensure that the paper, envelope or transparency is loaded in straight and in the
correct position of the manual feeder tray. Otherwise, it will result in a skewed
printout or a paper jam.
e) After the printed page is output from the printer, load another piece of paper according to
the above steps to continue printing.
Warning
After printing, please immediately remove the paper, envelopes and
transparencies. Stacking paper or envelopes may cause a paper jam or cause
the paper to curl.
2-7
2.4. Select Media
|Paper requirements:
Type Size Quantity
Plain, Cardstock, Transparency,
Envelope, Label, Thick
2.5. Loading Media
1). Raise the cover.
2). Load the document face down.
A4, B5, A5, A6, Letter, Executive One piece at a time
2-8
3). Align the manuscript to match the appropriate paper size.
B5 LTR A4
B5
A4
LTR
IDCOPY
4). Gently close the cover.
Note: Cautions:
• Do not put documents with glue, ink or correction uid on the glass unless it is
completely dry.
• Only use paper designed for laser printers.
• Paper should be clean and free of dust and other contaminants.
• Store unused paper on a flat surface in a dry place
2-9
2.6. Nonprinting Area
A
The shaded edge indicates the nonprinting area.
A
Usage Paper Size
A4 5mm (0.197in) 5mm (0.197in)
Copy
LETTER 5mm (0.197in) 5mm (0.197in)
A4 5mm (0.197in) 5mm (0.197in)
Printing
LETTER 5mm (0.197in) 5mm (0.197in)
B
Top and bottom
margins (A)
B
Left and right
margins (B)
2-10 10
Installation and Uninstall
3
of Driver Software
3. Installation and Uninstall of the Driver Software ................................................................................2
3.1. Windows-based Driver ................................................................................................................ 2
3.1.1. Driver Installation ................................................................................................................. 2
3.1.2. Driver Uninstall ...................................................................................................................12
3.2. Mac System-based Driver ........................................................................................................15
3.2.1. Introduction ........................................................................................................................ 15
3.2.2. Installation Steps ................................................................................................................15
CHAPTER
3-1
3. Installation and Uninstall of the Driver Software
3.1. Windows-based Driver
3.1.1. Driver Installation
1. Introduction
The driver can be installed using two methods.
• Install the driver with the printer connected to the PC.
• Install the driver rst and then connect the printer after the driver installation is completed.
For users of Windows XP and Windows Server 2003: when connecting the equipment for the
rst time, the Found New Hardware Wizard window will pop up. Please close this window.
If this window is not closed, the printer may not be detected, resulting in the installation not
being completed.
2. Installation steps
There are two methods for installing the driver software: Install Now and Custom Installation.
The specic installation steps are as described below:
1) Install Now
a) Driver Interface
After running the installation CD, the program will run automatically and display the following
screen:
The user’s Windows authority will be checked before the installation proceeds. If the
user is an administrator, this screen will display. If the user is a non-administrator, the
prompt “Insufcient privileges. Please install the Pantum M5000-M6000 Series MFP with
administrator privileges.” will pop up.
3-2
b) Installation Language
After the authority is checked the installation proceeds to the next step – Language Selection
interface.
c) Installation Settings
Click Next to select the installation method.
Note: • Install Now installs the printer driver software, the scanner driver software and
Pantum Push Scan Manager together.
• The Install Now installs the software to the default path, namely the "System
disk:\Program Files" directory.
3-3
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