Pantum BM5100 Service Manual

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Maintenance

Manual

Pantum BM5100 Series Service Manual

Maintenance

multi-function laser printer

Please read this manual before maintaining Version: V1.1

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Pantum Multi-function Laser Printer

Maintenance Manual

Suitable Model：BM51**(“*”represent any number and letter)

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Version

Time

Change content

V1.0

2021.5.12

Create service manual

Edition change list

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Legal Notice

Trademark

Pantum and Pantum logos are registered trademarks of Zhuhai Pantum Electronics Co., Ltd. Microsoft, Windows, Windows server and Windows Vista are trademarks registered by Microsoft Corporation in the United States or other countries. The ownership of the names of the software in this manual belongs to their respective companies in accordance with corresponding license agreement. All other products and brand names in this manual may be the registered trademarks, trademarks or service marks of their respective owners.

The copyright of this manual is owned by Zhuhai Seine Technology Co., Ltd. Any copy, translation, modification and transmission of this manual by any means or in any form without the prior written consent of Zhuhai Pantum Electronics Co., Ltd is prohibited. Version: V 1.0

Disclaimer

For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to the User Guide without notice. Users are responsible for any damage arising from failing to follow this User Guide. Meanwhile, except the express warranty made in the product maintenance manual or service commitment, Zhuhai Pantum Electronics Co., Ltd. does not make any express or implied warranty or guarantee to this User Guide (including composing or words). Using this product to copy, print, scan certain documents or images or make other forms of operations may be prohibited by the local laws. If you are uncertain about the legality of using this product, you should consult your legal advisor in advance. The product can only be used safely in the non-tropical areas at an altitude no higher than 2,000 meters.

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There is high-voltage electrode inside the printer. Before cleaning

the printer, make sure the power is turned off!

Plugging and unplugging the power cord plug with a wet hand

can result in an electric shock.

The fuser unit is hot when and after printing. Touching the fuser unit(the shaded area as

shown)may cause burns.

The fuser unit is attached with a high temperature warning lable.

Please do not remove or samage this lable.

Safety Information

Please carefully read and understand the following safety and precautions prior to maintenance.

Key Precautions

As the product may be damaged by the maintenance of non-professionals, the Company strongly recommends the maintenance by technical staff trained by the company. The user must bear the risks of personal injury and damage to the product while repairing the product or parts in this manual. Please carefully read this manual prior to maintenance, to ensure correct operation and maintenance.

Please keep this manual properly for future maintenance. Warnings, notes and explanations: * Please follow the warnings to avoid personal injury. * Please follow the warnings for proper maintenance of the printer, in order to avoid damage. * Please pay attention to relevant prompts in maintenance of the printer. * “Warnings” are listed below:

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Where to Install

Install the printer on a flat and secure surface where vibration and impact does not occur easily, such as the tabletop. Keep the printer near the standard and grounded power socket. In addition, the temperature of the installation location should be 10°C to 35°C, and the relative humidity should be 20% to 80%.

Note:

 Do not install the printer in a place of large pedestrian volume.  Do not put the equipment near the heater, refrigerator, air conditioner, fluid or chemical

product.

 Do not make the printer exposed to the sunlight or install it in a too hot, humid or dusty

place.

 Do not connect the printer to the socket with a wall-mounted switch or automatic timer.  The information in the memory of the printer may be lost in the case of power failure.  Do not connect the printer to the socket in the circuit with high-power household appliances

or other devices that may result in power failure.

 Keep the printer away from interference sources such as the loudspeaker or cordless

telephone base.

 Pay attention to indoor air circulation in the case of long-time operation or printing of a

large number of documents in the poorly ventilated room.

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Laser Safety

Laser radiation is harmful to the human body. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. It has a Class IIIb laser diode, which has no laser radiation leakage among laser components. The following label is attached to the laser components inside the printer:

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This symbol indicates that the product cannot be discarded with other wastes. Instead, you should dispose of the used equipment at a designated collection point for the recycling of waste electrical and electronic equipment.

This product is suitable for indoor use only.

European Community (EC) Directive Compliance

This product complies with the Member State Approximation and Coordination

Act of the EC Council Directive 2014/35/EU and 2014/30/EU.

These directives cover the protection requirements of the electromagnetic

compatibility and electrical equipment safety (used within the specific voltage

range).

Manufacturer: Zhuhai Pantum Electronics Co., Ltd., Central Zone A, 3rd Floor,

Building 01, 3883#, Zhuhai Road, Zhuhai City, P.R.C.

For the statements o compliance with these directives, please contact the

authorized representative.

This product complies with the Class B requirements of EN 55032 and the safety

requirements of EN 60950.

This printer is fully compliant with the ROHS Directive 2009/95/EC and the

requirements of the revised Directive 2011/65/EU for managing toxic and

hazardous substances.

This product can only be used safely in the non-tropical areas.

This product can only be used safely in the areas at an altitude no higher than 2,000 meters.

Properly dispose of the battery in this project.

This product contains the battery. To protect natural resources and promote recycling, please separate the battery from other wastes and recycle it through the local battery recycling system.

Legal Information

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Warning: 1. Improper replacement may result in fire, burns, charging or removal failure, crushing, heating or incineration.

2. Keep the battery out of reach of children to prevent swallowing.

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Table of Contents

1. Product Introduction .................................................................................................. 12

2. Driver Installation and Uninstallation ............................................................................. 14

2.1 How to install Windows printer driver .............................................................................. 14

2.1.1 One-click Installation ...................................................................................... 14

2.1.2 Manual installation .......................................................................................... 33

2.1.3 Method of driver uninstallation ....................................................................... 43

2.2 macOS system driver installation ................................................................................ 44

2.2.1 Driver installation ............................................................................................ 44

2.3 Add printer to macOS system ..................................................................................... 47

2.3.1 Add up the printer via USB ............................................................................. 47

2.3.2 Add up the printer via wireline connection ..................................................... 47

2.3.3 Add up the printer via wireless connection ..................................................... 48

2.3.4 Add AirPrint printer ........................................................................................ 48

3 Printer Information Report ......................................................................................... 49

3.1 Information Report Printing ........................................................................................ 49

3.2 Information Report Printing (Flagship printer) ........................................................... 50

3.3 Information Page ......................................................................................................... 51

4 Restoration of Factory Settings ................................................................................... 53

4.1 Restore factory settings with menu (3in1) .................................................................. 53

4.2 Restore factory settings with menu (4in1) .................................................................. 53

4.3 Restoration of Factory Settings via Embedded Web Server ........................................... 54

5 Operating Principle ..................................................................................................... 55

5.1 Overall Structural Diagram ......................................................................................... 55

5.2 Component Structure Diagrams .................................................................................. 56

5.3 Mechanical Devices .................................................................................................... 57

5.3.1 ADF Paper Routine Diagram .......................................................................... 58

5.3.2 Paper Routine Diagram of Printer ................................................................... 58

6 Disassembly and Installation ....................................................................................... 59

6.1 Disassembly Flowchart ............................................................................................... 59

6.2 Disassembly Steps ....................................................................................................... 60

6.2.1 Before disassembly ......................................................................................... 60

6.2.2 Rear cover ....................................................................................................... 62

6.2.3 Left cover ........................................................................................................ 63

6.2.4 Right cover ...................................................................................................... 63

6.2.5 Front cover ...................................................................................................... 64

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6.2.6 Paper sensor substrate (multifunctional paper feeding tray) ........................... 66

6.2.7 ADF pickup and separation assembly ............................................................. 67

6.2.8 ADF/scanner assembly .................................................................................... 68

6.2.9 ADF motor ...................................................................................................... 69

6.2.10 Scanner cover assembly .................................................................................. 70

6.2.11 CIS .................................................................................................................. 71

6.2.12 Scanner motor ................................................................................................. 71

6.2.13 Control panel assembly ................................................................................... 72

6.2.14 Fax substrate.................................................................................................... 72

6.2.15 Upper cover component .................................................................................. 73

6.2.16 Paper-full sensor .............................................................................................. 74

6.2.17 Transfer roll ..................................................................................................... 74

6.2.18 Paper-feeding roll assembly ............................................................................ 75

6.2.19 Operation panel substrate and power switch board ......................................... 75

6.2.20 Paper sensor substrate ..................................................................................... 76

6.2.21 Paper-low sensor ............................................................................................. 76

6.2.22 Chip adapter substrate ..................................................................................... 76

6.2.23 Front-end sensor substrate ............................................................................... 76

6.2.24 Data substrate .................................................................................................. 77

6.2.25 High voltage substrate ..................................................................................... 78

6.2.26 Power substrate ............................................................................................... 78

6.2.27 Laser unit ......................................................................................................... 79

6.2.28 Fuser ................................................................................................................ 79

6.2.29 Driver unit ....................................................................................................... 79

6.2.30 Fan ................................................................................................................... 80

6.2.31 Electromagnet ................................................................................................. 80

6.2.32 Motor ............................................................................................................... 80

6.2.33 Clutch assembly .............................................................................................. 81

7 Maintenance ................................................................................................................ 82

7.1 Printer cleaning ........................................................................................................... 82

7.2 Use and Maintenance of Consumables ....................................................................... 85

7.2.1 About toner cartridge and drum component .................................................... 85

7.2.2 Replacement of toner cartridge and drum component .................................... 87

7.3 Installing and removing the optional tray ................................................................... 91

7.3.1 Installing optional tray ..................................................................................... 91

7.3.2 Removing the optional tray ............................................................................. 92

7.3.3 Updating the optional tray status ..................................................................... 93

8 Error Message and Troubleshooting ........................................................................... 94

8.1 Check before maintenance .......................................................................................... 94

8.2 Error Status Prompts ................................................................................................... 95

8.3 Warning and Prompt Status ......................................................................................... 98

8.4 Error Code ................................................................................................................. 106

8.5 Removal of Jammed Paper ........................................................................................ 111

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8.5.1 Middle jamming ............................................................................................ 111

8.5.2 Jammed paper in fuser unit ........................................................................... 113

8.5.3 . Jammed paper in duplex printing unit ......................................................... 116

8.5.4 A paper jam occurs on the automatic document feeder (ADF) ......................... 117

8.5.4 Jammed paper in auto feed tray ..................................................................... 119

8.5.5 Jammed paper in multifunctional paper feeding tray .................................... 120

8.5.6 Paper jam of optional tray ............................................................................. 121

8.6 Troubleshooting ........................................................................................................ 124

8.6.1 Paper feeding problem .................................................................................. 124

8.6.2 Common faults .............................................................................................. 125

8.7 Image Defects ........................................................................................................... 130

8.7.1 Printing .......................................................................................................... 130

8.7.2 Scanning and copying ................................................................................... 133

Appendix 1 Perimeters of Printer Rolls ........................................................................ 134

Appendix 2 Description of Product Series Number ...................................................... 135

Appendix 3 Explanation of Special Terms in the Manual ............................................. 136

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Product Parameters

BM5100ADN/BM5

105ADN Series

BM5100ADW

Series

BM5100FDN/

BM5105FDN

Series

BM5100FDW

Series

Interfa

type

USB

● ● ●

●

NET

● ● ●

●

Wi-Fi

●

Langu

age

PDL

● ● ●

●

Contr

panel

LCD

● ●

Touch screen

●

speed

40ppm

● ● ●

●

Letter

42ppm

● ● ●

●

Automatic two-sided

printing

● ● ●

●

Auto Duplex Scan

● ● ●

●

NFC TAG

●

Mute printing

● ● ●

●

Copy function

● ● ●

●

Scanning function

● ● ●

●

Fax function

●

Scan to USB flash disk

● ● ●

●

USB print

●

Secure printing

●

ADF

● ● ●

●

1. Product Introduction

(●: support; Blank: unsupport)

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Note: The product series will be increased or changed without prior notice.If the printer has the

fax function, conduct language setting, system setting and fax setting as per the prompts on the panel after initial startup or restoration of default settings.In this manual, “ADF” is short for the document feeder.

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2. Driver Installation and Uninstallation

2.1 How to install Windows printer driver

Windows driver installation software provides two installing methods: one-click installation and manual installation. We recommend one-click installation, which can help to install driver automatically in a faster and more convenient way. If you have any difficulty in using one-click installation, please try manual installation.

Note: Driver installation interface may differ because of different models and functions, so the schematic diagram is only for your reference.

2.1.1 One-click Installation

One-click installation provides three methods of installation: connect the printer via USB cable, connect the printer via wired nectwork, and connect the printer via wireless network. You can choose one of them according to your habit.

2.1.1.1 Method I: Connect the printer via USB cable

1. Connect the printer to computer via USB cable, power the printer and computer on.

2. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

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Note: Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.

3. Read and agree to the terms contained in the End User License Agreement and the Privacy

Policy, click the “Next” button in the lower right corner of the interface to enter the driver

installation interface.

4. Click on the "One-click installation" button in Method I and enter into the installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently.

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5. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

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Note:

You can put your mouse cursor in the "One-click installation" button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button.

• You can check the printer IP address through "Network configuration page" .

2.1.1.2 Method II: Connect the printer via wired network

1. Turn the power of printer and computer on.

2. Connect the computer to wired network.

3. Connect network cable to the network interface of printer, to make sure the printer is connected to computer network.

4. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

5. Read and agree to the terms contained in the End User License Agreement and the Privacy

Policy, click the “Next” button in the lower right corner of the interface to enter the driver

installation interface.

6. Please click on the "One-click installation" button in Method II and install driver software.

• Click on the "One-click installation" button to enter installation process if your software has searched only one printer. The process may need some time, and the duration is related to your

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computer configuration. Please wait patiently.

• If your software has searched several printers, click on the"One-click intallation" button, and the printer list interface will pop up. Please select the printer that you need according to your printer wired network IP address or host ID.

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Note:

• If the printer you need is not shown in the list, please click "Refresh" button to search

again. If it is not found, please check if the printer and computer are in the same network..

• When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".

7. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

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Note:

• You can print "Network configuration page" to confirm printer network connection

status to see if printer is connected with network .

Note:

• Some computers may be unable to auto play the CD beacase of system configuration. Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.

2.1.1.3 Method III: Connect the printer via wireless network

Please check if the printer is connected with wireless network when installing the printer driver software. If disconnected, please install it with reference to Chapter 2.1.1.3.1. If connected, please install it with reference to Chapter 2.1.1.3.2.

2.1.1.3.1. The printer is not connected with wireless network

2.1.1.3.1.1. Configure wireless network via USB cable and install driver

Since some computers are not provided with wireless network function, this section is divided into "Connect computer to router via Wi-Fi" and "Connect computer to router via wired connection" to introduce installation process.

I．Connect computer to router via Wi-Fi

1. Computer is already connected to router via Wi-Fi.

2. Connect the printer to computer via USB cable, then power the printer on.

3. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

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Note:

• You can put your mouse cursor in the "One-click installation" button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button.

• You can check the printer IP address through "Network configuration page" .

4. Read and agree to the terms contained in the End User License Agreement and the Privacy

Policy, click the “Next” button in the lower right corner of the interface to enter the driver

installation interface.

5. Click the "One-click installation" button in Method III to install driver software.

• Click "One-click installation" button if your software has searched only one printer, and enter into installation process to complete automatic network configuration and driver installation.

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• If your software has searched several printers, click "One-click intallation" button, and the printer list interface will pop up. Please select "Configure printer with Wi-Fi via USB and install" and select USB printer, click "Confirm" button and enter into installation process to complete automatic network configuration and driver installation.

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Note:

• When the printer IP address changes under printer driver installed with host ID , you can

also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".

6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

II．Connect computer to router via network cable

1. Connect computer to router via network cable.

2. Connect the printer to computer via USB cable, then power the printer on.

3. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

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Note:

• Some computers may be unable to auto play the CD beacase of system configuration.

Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.

Note:

• You can check the printer IP address through "Network configuration page".

4. Read and agree to the terms contained in the End User License Agreement and the Privacy

Policy, click the “Next” button in the lower right corner of the interface to enter the driver

installation interface.

5. Please click on the "One-click installation" button in Method III and install driver software.

• Click on the "One-click installation" button if your software has only searched only one printe, and the wireless network configuration interface will pop up, input the SSID and password that you need, then click "Confirm" button, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently.

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• If your software has searched more than one printers, the printer list interface will pop up.You

need to configure the current printer which is connected via USB cable to wireless network and install driver. Please select "Configure the print via USB and install" on the printer list interface and check the USB printer option. Click the "Confirm" button, and the wireless network configuration interface will pop up. Input the wireless SSID and password that you need, then click "Confirm" button, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently.

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Note:

• When the printer IP address changes under printer driver installed with host ID , you can

also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".

6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

2.1.1.3.1.2. Connect computer to printer via Wi-Fi direct and install the driver

Connect the computer to printer via a direct Wi-Fi connection.It is applicable to wireless network without infrastructure mode, but it still needs scenario of temporary use of printer via wireless network. You can directly connect the computer that has wireless function to the printer to realize printing function.

1. Turn the power of printer and computer on.

2. Connect computer to the Wi-Fi Direct network of the printer.

3. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

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Note:

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

4. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation interface.

5. Click on the "One-click installation" button in Method III, and enter into installation process. The process may need some time, and the duration is related to your computer configuration, please wait patiently.

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6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

2.1.1.3.2. The printer is already connected to wireless network

1. The printer is already connected to wireless network, you can print the "Network configuration page" to check..

2. Connect the computer to printer network.

3. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

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Note:

• Some computers may be unable to auto play the CD beacase of system configuration.

Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.

Note: You can put your mouse cursor in the "One-click installation" button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button.

• You can check the printer IP address through "Network configuration page" .

5. Click the "One-click installation" button in Method III to install driver software.

• Click on the "One-click installation" button to enter installation process if your software has searched only one printer. The process may need some time, and the duration is related to your computer configuration. Please wait patiently.

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• If the software has searched several printers, the printer list interface will pop up. Please select the printer you need according to your printer wired network IP address or host ID .

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Note:

• If the printer you need is not shown in the list, please click "Refresh" button to search

again. If it is not found, please check if the printer and computer are in the same network.

• When the printer IP address changes under printer driver installed with host ID , you can

also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".

6. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

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Note:

• Some computers may be unable to auto play the CD beacase of system configuration.

Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.

2.1.2 Manual installation

• Before installing the drive, you need to learn about printer model by printing printer information page out and check the product name.

2.1.2.1 Installation via USB connection

1. Connect the printer to computer via USB cable, power the printer and computer on.

2. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

3. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface.

4. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface.

5. Please select installation language and printer model.

6. Select "Connect via USB" and click on "Install".

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7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently.

8. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

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Note:

• Some computers may be unable to auto play the CD beacase of system configuration.

Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.

2.1.2.2 Installation via wired network connection

1. Turn the power of printer and computer on.

2. Connect the computer to wired network.

3. Connect network cable to the network interface of printer, to make sure the printer is connected to computer network.

4. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

5. Read and agree to the terms contained in the End User License Agreement and the Privacy

Policy, click the “Next” button in the lower right corner of the interface to enter the driver

installation interface.

6. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface.

7. Please select installation language and printer model.

8. Select "Wireline network connection" and click on "Install".

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9. The installation software will search the printer automatically and the searching process may need some time.

10. After finishing searching, select the printer that needs to be connected and click “Next”.

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Note:

• If the printer you need to connect is not in the list of printers searched, please click

“Refresh” to search again.

• When the printer IP address changes under printer driver installed with host ID , you can

also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".

• If IP address or host name is added manually, you need to know the IP address of the

printer connected or host name. If they are not made clear, please print the “NetConf Pg”

and view “IP Address” and “Host name”.

11. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently.

12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

2.1.2.3 Installation by wireless network connection mode

Wireless network connection type is divided into basic structure mode and Wi-Fi Direct mode.

2.1.2.3.1. Installation in basic structure mode

1. Connect computer to access point (wireless router).

2. Connect the printer to computer via USB cable, then power the printer on.

3. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

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Note:

• Some computers may be unable to auto play the CD beacase of system configuration.

Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.

4. Click on the "I agree" button on the right buttom corner after reading the license agreement and enter into driver installation interface.

5. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface.

6. Please select installation language and printer model.

7. Select "Wireless network connection" and click on "Install".

8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window

popped out, and operate according to the prompts to set up the printer to wireless network.

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Note:

• If the printer you need to connect is not in the list of printers searched, please click

“Refresh” to search again.

• When the printer IP address changes under printer driver installed with host ID , you can

also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".

• If IP address or host name is added manually, you need to know the IP address of the

printer connected or host name. If they are not made clear, please print the “NetConf Pg”

and view “IP Address” and “Host name”.

9. The installation software will search the printer automatically after wireless network is configured successfully. The search process may need some time.

10. Select the printer needs to be connected and click “Next”.

11. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently.

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Note:

• Some computers may be unable to auto play the CD beacase of system configuration.

Please double click "Computer" icon, find "DVD RW driver", then double click "DVD RW driver" to run the installation procedure.

12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

2.1.2.3.2. Installation in Wi-Fi Direct mode

1. Turn the power of printer and computer on.

2. Connect computer to the Wi-Fi Direct network of the printer .

3. Place the attached installation CD in the computer CD-ROM:

• Windows XP system: automatically run the installation procedure.

• Windows 7/Vista/Server 2008 system: Pop up "Autoplay" interface, click “Autorun.exe” to run

the installation procedure.

• Windows 8 system: When the " DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the pop-up window, then click "Autorun.exe" to run the installation procedure.

• Windows 10 system: When the "DVD RW driver" window pops up from the right top corner of

computer desktop, click anywhere in the window, then click "Autorun.exe" to run the installation procedure.

4. Read and agree to the terms contained in the End User License Agreement and the Privacy

Policy, click the “Next” button in the lower right corner of the interface to enter the driver

installation interface.

5. Click on the "Manual installation" at the bottom of driver installation interface, and enter into manual intallation interface.

6. Please select installation language and printer model.

7. Select "Wireless network connection" and click on "Install".

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8. Select “No, the printer has been connected to wireless network” on the wireless setup window

popping out, and then click “Next”.

9. The installation software will search the printer automatically and the searching process may need some time.

10. Select the printer needs to be connected and click “Next”.

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Note:

• If the printer you need to connect is not in the list of printers searched, please click

“Refresh” to search again.

• When the printer IP address changes under printer driver installed with host ID , you can

also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID".

• If IP address or host name is added manually, you need to know the IP address of the

printer connected or host name. If they are not made clear, please print the “NetConf Pg” and view “IP Address” and “Host name” .

11. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently.

12. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

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2.1.3 Method of driver uninstallation

Windows 7 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems.

1. Click the Start menu of computer and then click All programs.

2. Click Pantum, and then Click Pantum XXX Series.

Pantum XXX Series where XXX represents product model.

3. Click uninstall to delete the driver according to instructions on uninstall window.

4. Restart computer after finishing unloading.

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2.2 macOS system driver installation

• Driver installation under macOS system is divided into 2 steps, driver installation and adding a printer. If you are going to print in AirPrint mode, there is no need to install a driver and you just need to add a printer directly.

• When you are installing a driver with wired or wireless network, you may need to know the Bonjour name of printer. Please print the “Network setup page” to view it.

2.2.1 Driver installation

macOS 10.11 is taken as the example in the following operation. The information on your computer screen may differ because of multiple operating systems.

1. Turn the power of printer and computer on.

2. Insert the CD companying with printer in the CD driver of your computer, and double click Pantum XXX Series installation package. (XXX in Pantum XXX Series represents product model.)

3. Click “Continue”.

4. Read licensing agreement and then click “Continue”.

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5. Click “Agree” on the prompt window popping out to accept the licensing agreement.

6. Click “Install”.

7. Input computer password and click “Install Software”.

8. Click “Continue Installation” on the prompt window popping out.

9. The system will finish driver installation automatically.

• If using a USB cable to connect a computer with a Wi-Fi model printer, a wireless network configuration prompt window will pop up during driver installation, as shown in following picture.

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Note:

• click “Yes”, you can configure printer’s wireless network via wireless network

configuration tool.When configuration is completed, unplug USB cable, and then on the pop-up “Add Printer” interface, you may add the network-connected printer.

• Click “No”, you can add a USB-connected printer on the pop-up “Add Printer” interface.

If using a USB cable to connect a computer with a non-Wi-Fi model printer, a “Add Printer” interface will pop up during the driver installation and you can add a printer here.

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2.3 Add printer to macOS system

2.3.1 Add up the printer via USB

1. Connect the printer to computer with USB cable and then turn power on.

2. Enter the “System Preferences” – “Printers & Scanners” of computer.

3. Clickbutton to select “Add Printer or Scanner”.

4. Select printer and then select the corresponding printer mode from the “Use” menu popping out.

5. Click “Add”.

2.3.2 Add up the printer via wireline connection

1. Turn the power of printer and computer on.

2. Connect the computer to wired network.

3. Connect the network cable to the network interface of printer, and make sure the printer is connected to the computer network.

4. Enter the “System Preferences” – “Printers & Scanners” of computer.

5. Clickbutton to select “Add Printer or Scanner”.

6. Select printer and then select the corresponding printer mode from the “Use” menu popping out.

7. Click “Add”.

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Note：

• In case of basic structure mode, connect wireless network printer to the access point

(wireless router).

• In case of Wi-Fi Direct mode, connect wireless client to wireless network printer directly.

Note：

• When the printer is connected to computer with USB cable, the system will

recognize and add AirPrint automatically.

• If AirPrint printer of network connection is added, then the connecting USB cable should be disconnected first before adding the printer.

• AirPrint printer is named after the ending of "AirPrint".

2.3.3 Add up the printer via wireless connection

1. Turn the power of printer and computer on.

2. Make sure the wireless network connection between computer and printer is set up.

3. Enter the “System Preferences” – “Printers & Scanners” of computer.

4. Clickbutton to select “Add Printer or Scanner”.

5. Select printer and then select the corresponding printer mode from the “Use” menu popping out.

6. Click “Add”.

2.3.4 Add AirPrint printer

1. Turn the power of printer and computer on.

2. Make sure the connection between printer and computer is set up (USB connection or network connection).

3. Enter the “System Preferences” – “Printers & Scanners” of computer.

4. Clickbutton to select “Add Printer or Scanner”.

5. Select printer and select “Secure AirPrint” (data encryption) or “AirPrint” (no encryption) in the

“Use” option box.

6. Click “Add”.

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注

Note: The product report above is the most complete version, and may be different from that of the model you actually use.

3 Printer Information Report

3.1 Information Report Printing

1. Press "Menu" to enter the menu setting interface.

2. Select “Information Report” by pressing “▲” or “▼”.

3. Press “OK” key to enter information report print. You can print product report according

to needs. Product reports that could be printed include Demo page, information page, menu structure page, network configuration, e-mail address, group e-mail, FTP address and WiFi hotspot.

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Note:

• The product report above is the most complete version, and may be different from the product

report of model that you actually use. "

3.2 Information Report Printing (Flagship printer)

You can print information report by operating control panel. These pages can help you to learn about product information, and diagnose and solve product failures.

1. Click “ ” button in control panel to enter “Menu setting” interface.

2. Click and select “Info. report" to enter Info. report print, thus you can print product report as

required.

Product reports that could be printed include Demo page, information page, menu structure page, network configuration, e-mail address, group e-mail, FTP address and Wi-Fi hotspot.

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Toner cartridge and drum unit information (the printed pages are the actually printed pages instead of theoretical pages within the calculated service life)

Total pages printed

actually

Printer SN No.

3.3 Information Page

1. Printer Information Page

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IP information

2. Network Configuration Information Page

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Note:

• Factory settings of network printer can be recovered via embedded Web server .

3. Restore set

4 Restoration of Factory Settings

“Restore factory settings” is used to recover the default settings of printer. The printer will restart itself automatically after recovering factory settings. Restore factory settings with menu.

4.1 Restore factory settings with menu (3in1)

1) Press “Menu” to enter the menu setting interface.

2) Press “▲” or “▼”, select “System Set” and then press “OK”.

3) Press “▲” or “▼”, select the "Restore set" option and press "OK".

4.2 Restore factory settings with menu (4in1)

1. Click “ ” button in control panel to enter “Menu setting” interface.

2. Click and select “System Setting”-“Restore set” to reset to defaults.

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4.3 Restoration of Factory Settings via Embedded Web Server

For the network type printer, the factory settings can be restored via the embedded Web

server.

1. Connect the printer with the network. Enter the IP address of the printer in the address bar of

the Web browser for access to the embedded Web server of the printer.

2. Click “User Management” and “Restore Factory Settings”. The printer will be restarted

automatically after factory settings are restored.

Note: After the factory settings of the printer are restored, the username of the administrator will be restored into admin, and the login password into 000000.

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5 Operating Principle

5.1 Overall Structural Diagram

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Power Substrate

5.2 Component Structure Diagrams

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S/N

Name

Electromagnet

Separating roll

Paper-feeding roll assembly

Secondary conveying roll

Guide roll

Multifunction tray paper-feeding roll assembly

Toner-feeding roll

Developing roll

OPC photosensitive drum

Charging roll

Cleaning roll

Transfer roll

Feed-out roll

Pressing roll

Heating roll

Transfer roll

Motor assembly

Guide roll of duplex printing unit

Conveying roll of duplex printing unit

ADF Feeding roll

ADF Feed-out roll

5.3 Mechanical Devices

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Paper Path

5.3.1 ADF Paper Routine Diagram

5.3.2 Paper Routine Diagram of Printer

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Before disassembly

(preparation)

ADF pickup

and

Separation

assembly

Paper-

feeding

roll

assembl

Transfer

roller

Rear

cover

Left,right cover

Front cover

data

board

Top

cover

Control panel

assembly,po

wer switch

assembly

Paper-

full

sensor

Engine

substrat

Driver

unit

Motor

Clutch

assembl

Power

substrat

Fuser

Fan

assembl

ADF/sc

anner

assembl

Control

panel

assembl

Scan upcover assembl

Scan

motor

CIS

ADF

motor

Fax

substrat

Top

cover

assembl

Chip

adapter

substrat

Laser

Motor

Clutch

Electro

magne

Paper

sensor

substrat

Front-

end

sensor

substrat

Paper-

low

sensor

6 Disassembly and Installation

6.1 Disassembly Flowchart

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6.2 Disassembly Steps

6.2.1 Before disassembly

1. Before disassembly, shut down the power of the printer, and pull out the power cord, USB

cable and network cable.

2. Remove the toner cartridge.

Note: Package the toner cartridge with black tapes to prevent the photosensitive drum from

being damage as a result of exposure.

3. Remove the paper tray.

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4. Remove the duplex printing unit.

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6.2.2 Rear cover

Open the rear cover, and push it out of the buckle, using the palm.

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6.2.3 Left cover

Remove the front cover and rear cover, pry four buckles of the left cover, and remove the

left cover.

6.2.4 Right cover

Remove the front cover and rear cover, pry four buckles of the right cover, and remove the

right cover.

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○

Connecting

link

Two buckles

6.2.5 Front cover

1. Remove the right cover, push the slider rail B to the left side when press the buckle

A, then pull out the right connecting link of front cover to the right side.

2. Open the multifunctional paper feeding tray, then pry two buckles on the right side

with tweezers. Picture as below:

3. Loose the connecting link on the left side, then remove the paper tray to the right.

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4. Release the right latch when bend the paper tray’s cover as below picture, then

remove the chasis. Open the front cover, and remove front cover after releasing the buckle with your hand to right side.

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Detector

handle

6.2.6 Paper sensor substrate (multifunctional paper feeding tray)

1. Remove the front cover, remove the sensor substrate cover after releasing screws on it,

then disconnecting the substrate cable.

2. Release the screws and remove the sensor substrate. (Pay attention to raise the detector

handle when you remove the sensor substrate, in case the sensor handle is damaged.)

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Snap

Bearing

6.2.7 ADF pickup and separation assembly

1. Open the upper ADF cover, press the buckler of the separation assembly with the

tweezers, and take out the separation assembly.

2. Open the upper ADF cover, take the paper-feeding assembly from the area between two

baffles, remove the snap spring and gear shaft, and pull out the bearing buckle and bearing.

3. Push the paper-feeding roll sleeve right with the slotted screwdriver and take out the

paper-feeding roll assembly.

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6.2.8 ADF/scanner assembly

1. Remove the front cover, back cover, left cover and right cover, pull out five harnesses of

the left data board connected to the scanner assembly, and remove one ground screw.

2. Remove two screws of the hinge support rod and then the hinge support rod (hold the

scanner assembly by hand).

3. Hold the scanner/ADF assembly by hand, remove three screws of the upper side cover, and

pry out the upper side cover with the slotted screwdriver.

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4. Hold the scanner/ADF assembly by hand, remove the scanner harness, and vertically pull

out the scanning assembly.

6.2.9 ADF motor

1. Remove the ADF/scanner assembly and four screws at the bottom of ADF. Then remove the

ADF tray assembly by means of pulling it up.

2. Remove four sheet metal screws, sheet metal assembly and then ADF motor.

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①

②

③

④

⑤

⑥

⑦

⑧

6.2.10 Scanner cover assembly

1. Remove the ADF/scanner assembly, two bottom screws of the scanner assembly, and then the

iron baffles.

5. Remove ADF by pulling it up.

6. Pry out the bucklers (just into the corresponding holes of the jaws, and keep the tweezers in

the first position while conduct prying in other positions) with two slotted screwdrivers or tweezers, and remove the scanner cover assembly.

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6.2.11 CIS

1. Remove the scanner cover assembly. Then pull out the CIS friction pads (one respectively on

the left and right).

2. Pull out the CIS harness. Make CIS upright and take it out through the right side (do not

directly touch the CIS luminous tube while replacing CIS, in order to avoid abnormality of the scanned image).

6.2.12 Scanner motor

1. Remove the scanner cover assembly, pry out the gear cap, and then remove the scanner belt.

2. Remove the screws and the conductive sheet of the steel shaft. Then pry out the left end of the

steel shaft.

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3. Remove the two screws and take out the motor assembly. Then remove two motor screws and

scanner motor.

6.2.13 Control panel assembly

Remove the upper side cover of the scanner. Unplug the control panel harness, remove two

screws, and take out the control panel.

6.2.14 Fax substrate

1. Remove the ADF/scanner assembly, five screws and left boss.

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Shake the sheet metal to this side

2. Make the left boss inverted, remove the two screws, and take out the fax substrate assembly.

6.2.15 Upper cover component

Pull out the left and right harnesses in Figure I. Remove two screws in Figure II and take

out the upper cover component.

Figure I:

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Figure II:

6.2.16 Paper-full sensor

Remove top cover and disconnect the sensor cable on top cover. Use cross screwdriver to release the screw, then remove the sensor.

6.2.17 Transfer roll

Open the front cover, pull out the clamping jaw at the right end of the transfer roll, remove

the bushing at the right end of the transfer roll, and then remove the transfer roll.

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Note: Do not directly touch the sponge of the transfer roll by handle while removing the transfer roll, in order to avoid printing abnormality.

6.2.18 Paper-feeding roll assembly

Pry up 2 clamping jaws, rotate the shaft pins via the clamping jaws until the pins are located

in holes, and remove the paper-feeding roll assembly.

6.2.19 Operation panel substrate and power switch board

After removing the top cover, remove the screws and plugs of the top cover, and take out the

operation panel substrate and power switch board.

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6.2.20 Paper sensor substrate

Pull out the paper tray and duplex printing unit, remove the screw and plug of the sensor

substrate, and then remove the paper sensor substrate.

6.2.21 Paper-low sensor

Remove paper feeding sensor，and remove the screw, then remove paper-low sensor after disconnecting the sensor cable.

6.2.22 Chip adapter substrate

After removing the top cover, remove the substrate screw and plug, and take out the chip

adapter substrate.

6.2.23 Front-end sensor substrate

Pull out the paper tray and duplex printing unit, remove two screws of the cover (at the bottom of the printer), and take out the cover. Remove the screw and plug of the sensor substrate, and take out the front-end sensor substrate.

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6.2.24 Data board

1. Remove the front cover and back cover, and pull out the harness plug on the data board.

Note: For the WiFi type printer, remove the top cover, lift the buckle of WiFi antenna, and take out the WiFi antenna.

2. Remove the four screws and data board.

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Plug

6.2.25 High voltage board

Remove the front cover and rear cover, and pull out six harness plugs of the high-voltage board (Figure 1). Remove the five screws (Figure 2) and then high-voltage board.

Note: You can see four conductive springs (easy to fall) after removing the engine

substrate. Keep them properly, and install them in the correct positions. Among the four conductive springs, the one at the bottom is different from the other three.

6.2.26 Power substrate

Remove the front cover and rear cover, and pull out two plugs of the power substrate. Remove the four screws and then power substrate.

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Harness plug

Note: The large capacitor of the substrate is still energized immediately after shutdown of the printer. It should be discharged before disassembly, to avoid electric shock.

6.2.27 Laser unit

Remove the front cover, rear cover, left cover, right cover and top cover, and pull out two plugs of the laser unit. Remove the three screws and then laser unit.

6.2.28 Fuser

1. Remove the front cover, rear cover, left cover and right cover. Then remove two screws

of the feed-out assembly, and take out the feed-out assembly.

2. Remove the three plugs of the data substrate and power substrate, and five screws of the

fuser. Then remove the fuser.

6.2.29 Driver unit

Remove the right cover and five screws of the driver unit. Then remove the driver unit

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(Note: pay attention to gear protection in the disassembly process, in order to prevent the gear from damage caused by falling down).

6.2.30 Fan

Remove the front cover, rear cover, left cover, right cover and top cover, and pull out the fan plug from the high voltage substrate. Remove the three screws of fan assembly. Then remove the fan assembly and take out the fan (Note: pay attention to gear protection in the disassembly process, in order to prevent the gear from damage caused by falling down).

6.2.31 Electromagnet

Remove the right cover, and pull out the electromagnet plug. Remove one screw of the

electromagnet, and take out the electromagnet.

6.2.32 Motor

1. Remove the driver unit, two screws of the right frame and two buckles of the slide rail

of the paper tray. Take out the slide rail of the paper tray, and pull out the harness plug of the motor.

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2 screws and 2 buckles

Gear 1

Clutch assembly

2. Remove the five screws of the right frame, the right frame and the three screws of the

motor in sequence. Then remove the motor.

6.2.33 Clutch assembly

1. Remove the right frame and gear 1, and take out the clutch assembly.

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7 Maintenance

Note: The printer appearance varies depending on the model and function. The schematic diameter is for reference only.

7.1 Printer cleaning

Note: Please use mild detergents.

Some parts are still hot in a short time after the printer is shut down. After opening the front cover or back cover, do not directly touch the internal parts with high temperature warning labels, in order to avoid scalding.

Be careful with printer screen when operating against pressing harshly or damaging touch screen.

Clean the screen with soft dry cloth or cloth with mild detergent or ethyl alcohol rather than any organic solvent, acidic or alkaline solution.

1. Turn off the main power switch, and unplug the power cord and other connecting wires.

2. Use soft cloth to wipe the outside of the printer, to remove dust.

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3. Lift the scanner cover and gently wipe the glass platen with soft cloth.

4. Open the front cover, and take out the laser toner cartridge out along the guide rail.

Note: Remove metal articles such as the watch and bracelet before removing the toner cartridge, as internal components may be damaged in the case of contact. After removing the toner cartridge, put it into a protective bag or wrap it with thick paper, to prevent damage caused by direct light.

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5. As shown below, clean the inside of the printer by gently wiping the shaded area with dry and

lint-free cloth.

6. Wipe the LSU lens of the printer gently with dry and lint-free cloth.

7. Open the automatic feeder tray of the printer, and gently wipe the paper-feeding roll with dry

lint-free cloth.

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Note: If the printer is provided with the document feeder, the document feeder cover should be cleaned regularly by means of wiping with soft cloth.

Wipe the part shown in the figure.

7.2 Use and Maintenance of Consumables

7.2.1 About toner cartridge and drum component

1. Cartridge, use and maintenance of the drum assembly.

Please use the original toner cartridge for better printing quality.

Please pay attention to the following items while using the toner cartridge:

• Please keep the toner cartridge in a dry and dark place.

• Do not refill the toner cartridge without permission; otherwise, the damages caused will not be

included in the scope of warranty of the printer.

• Please place the toner cartridge in cool and dry places.

• Please do not place the toner cartridge near ignition sources, as the toner inside it is inflammable

and may cause fire.

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• Please pay attention to toner leakage while it is taking out or disassembled. In case of toner

leakage, skin contact with toner or spattering into eyes or mouth, please wash it with clear water immediately, or see a doctor if feeling unwell.

• When placing the cartridge, please stay away from children may contact area.

2. Service life of toner cartridge.

• The service life of toner cartridge is depending on the toner quantity needed by printing.

• When a prompt that "The Toner Cartridge life Expired" appears on the display, it indicates its

service life expires. So please replace it.

3. Service life of drum component

• When a prompt that "The Drum Unit life Expired" appears on the display, it indicates its service

life expires. So please replace it.

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7.2.2 Replacement of toner cartridge and drum component

Note: Please pay attention to the following matters before replacing toner cartridge:

• Since there may be toner on the surface of toner cartridge, please pay attention

while taking it out to avoid spattering.

• Please place the toner cartridge taken out on paper to avoid large-scale spattering of toner.

• When installing, do not touch the surface of the toner cartridge, so as to avoid scratching

it.

Toner cartridge replacement steps:

1. Turn off the power of the printer. Open the front cover and then remove the laser toner cartridge along the guide rail.

2. Press the blue button on the left side of drum component with left hand and lift the toner

cartridge handle with right hand at the same time to take the toner cartridge out.

3. Open the package of the new toner cartridge and hold the toner cartridge handle to shake it

left and right for 5 – 6 times, so that the toner inside can be uniformly dispersed.

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4. Pull the seal out and take the toner protection cover out.

5. Install the drum component along the inner track to finish installing toner cartridge.

6. Take the drum component with toner cartridge installed and install it inside the printer

along the inner track of printer to finish installing. Close the front cover.

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Replace the drum assembly steps are as follows:

1. Turn off the power of the printer. Open the front cover by pressing the front cover button,

and take out the laser toner cartridge along the guide rail.

2. Press the blue button on the left side of drum component with left hand and lift the toner

cartridge handle with right hand at the same time to take the toner cartridge out.

3. Open the package of new drum component, take the protection device of drum component,

and put the drum component on a horizontal table.

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4. Install the drum component along the inner track to finish installing toner cartridge.

5. Take the drum component with toner cartridge installed and install it inside the printer

along the inner track of printer to finish installing. Close the front cover.

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7.3 Installing and removing the optional tray

7.3.1 Installing optional tray

This printer supports the use of optional trays, and can hold up to 2 optional trays. Each tray can hold up to 550 pieces of 80g/m² paper.If you want to buy optional trays, please contact the local dealer who has purchased the printer.

1. Turn off the printer.

2. Unplug the power cord from the electrical outlet, and then unplug the power cord from the printer.

3. Unpack the optional tray, and then remove all packaging materials.

4. Make sure the printer body and optional trays are placed correctly, as shown in the figure below.

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5. Plug the power cord into the printer and turn on the power.

After installing the optional tray, you need to update the printer status again (For how to update the printer status) .

Note: For the installation of optional trays, please refer to the Installation Guide supplied with the optional trays.

7.3.2 Removing the optional tray

1. Turn off the printer.

2. Unplug the power cord from the electrical outlet, and then unplug the power cord from the printer.

3. Lift the printer body with both hands and remove the optional trays.

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After removing the optional tray, you need to update the printer status again (For how to update the printer status).

7.3.3 Updating the optional tray status

Each time you install/remove the optional trays, you need to manually update the printer driver status.Take Windows 7 as an example for this section.

1. Install the printer driver (please refer to “How to install Windows printer driver” for

installation).

2. Enter the “Start menu” - “Control panel” - view “Device and Printer”.

3. Right-click the printer icon and select “Printer Properties” in the pull-down menu.

4. Enter the “Auxiliary Settings” option. to set the corresponding configuration options.

5. Click “Refresh Now-Check Printer” - “OK/Apply” to update the printer status.

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8 Error Message and Troubleshooting

8.1 Check before maintenance

I. Operating environment d) Keep the power voltage at the rated voltage AC220-240V on the nameplate. e) Install the printer on the secure and horizontal surface. f) Keep the indoor temperature of 10°C to 35°C and relative humidity of 20% to 80%. g) Do not install the printer in a dusty place. h) Do not expose the printer to ammonia or other harmful gases. i) Do not install the printer in a hot or humid area (such as beside the water or humidifier). j) Do not make the printer exposed to the direct sunlight. k) Keep good ventilation of the room where the printer is installed. l) Do not install the printer in a place where the vent may be blocked. II. Print paper m) Check whether the print paper type complies with the specifications. [If the paper is too thick

or thin or easy to roll, jamming or feeding problems may occur or the printed image may be blurring.]

n) Check whether the print paper is wet. [If the paper is wet, use dry paper and check whether the printing quality is improved.]

o) Check whether the print paper is short-texture or acidic. [In this case, the printing quality problem may be caused.]

III. Consumables p) If the indicator on the control panel of the printer flickers in yellow or the LCD screen

displays that toner is used up, replace the toner cartridge promptly. q) Check whether the applied toner cartridge is designated by Pantum.

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Error Message

Cause

Solution

The printer is not connected.

1. The USB cable or power cord is not

connected.

2. The main control board fails.

1. Properly connect the

USB cable and power cord.

2. Replace the main control

board.

The front cover is open.

The front cover is not fully closed.

Close the front cover.

Auto paper tray lacking-paper or paper feeding fails.

1. Check whether there is paper.

2. The print paper is not installed

properly.

3. The pickup roll is dirty or aged.

1. Make sure that there is

paper in the paper tray.

2. Properly install the print

paper.

3. Clean or replace the

pickup roll.

Multifunctional paper feeding tray lacking-paper, paper feeding fails.

1. Multifunctional paper feeding tray’s

paper sensor cable is not connected.

2. Multifunctional paper feeding tray’s

paper sensor is abnormal.

3. Multifunctional paper feeding tray’s

paper detector handle is abnormal.

4. Multifunctional paper feeding tray’s

pickup roll is dirty or aged.

5. Multifunctional paper feeding tray’s

clutch is abnormal.

1. Reconnect the

multifunctional paper feeding tray’s paper sensor cable.

2. Replace the

multifunctional paper feeding tray’s paper sensor.

3. Replace the

multifunctional paper

feeding tray’s paper

detector handle.

4. Clean or replace the

pickup roll.

5. Replace multifunctional

8.2 Error Status Prompts

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paper feeding tray’s clutch.

Auto paper tray’s paper- low.

1. Auto paper tray’s paper-low sensor

cable is loose.

2. paper-low sensor is abnormal.

3. paper-low sensor cable is abnormal.

4. Engine Board is abnormal.

1. Reconnect sensor cable.

2. Replace paper-low

sensor.

3. Replace paper-low

sensor cable.

4. Replace engine board.

The output bin is full.

1. Paper-full sensor cable is loose.

2. Paper-full sensor cable is abnormal.

3. Paper-full sensor is abnormal.

4. Data board is abnormal.

1. Reconnect sensor cable.

2. Replace paper-full

sensor cable.

3. Replace paper-full

sensor.

4. Replace data board

Paper is jammed.

1. The print paper is not installed

properly.

2. The paper is damp.

3. The pickup roll is dirty.

4. The front-end sensor fails.

5. The fuser unit is damaged.

1. Install the print paper

properly.

2. Use dry paper.

3. Clean the pickup roll.

4. Check or replace the

front-end sensor.

5. Replace the fuser unit.

The drum component and carbon cartridge are not detected.

1. The drum component and toner

cartridge are not installed or installed improperly.

2. The chip contact of the drum

component or toner cartridge is dirty or damaged.

3. The chip of the drum component or

toner cartridge is damaged.

1. Install the drum

component and toner cartridge properly.

2. Replace the high voltage

substrate.

3. Use new drum

component and toner cartridge.

The drum component and toner cartridge

The models of the drum component and toner cartridge are not matching.

Replace the drum component and toner cartridge.

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are not matching.

The life of the drum component and toner cartridge is expired.

The print pages of the drum component and toner cartridge are used up.

Replace the drum component and toner cartridge.

Please close the ADF cover.

The ADF cover is not installed in place. Close the ADF cover.

ADF jamming

1. The original is not installed properly

or the original size or medium does not meet the requirements.

2. ADF paper-feeding roll is dirty.

1. Replace the original.

2. Clean the paper-feeding

roll.

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Function

Prompt Status

Notes

Warning

The status indicator is ON in orange.

Little toner (LED does not shown the status of little toner during operation) and no display on LCD. After the sleep mode is disabled, the status indicator will not turn orange and the LED will be normally green as the status of little toner is not detected in the wake-up action (such as sweeping and ADF cover opening) with the engine not working.

Sleep

The power indicator is in the breathing indicator mode.

The light intensity gradually decrease (tentatively 2s, to be adjusted according to the test results) and then increase (with the same time as above) in a cyclic manner.

Tip

Communication error xx Cancel: OK

This is the scanning communication error prompt. Once this error occurs, the current scanning will be automatically terminated by the system. This will not affect the subsequent functions of the printer. Scanning, sweeping and fax reception or low voltage enabling can be performed normally in this status. You can exit this status in three ways: enabling the automatic sleep, update the scanning status or press “OK” on the panel. xx: Error code 21 Communication failed (WSD communication error [the wired network connection and wifi connection cannot be distinguished in this communication error]) 22 Invalid instruction (reserved) 23 Invalid parameter (reserved) 24 (Reserved) 25 USB connection error 26 Network connection error 27 wifi connection error

The status LED indicator is normally ON in red.

The memory does not have enough capacity. Press OK. Cancel the operation!

This is the prompt of insufficient capacity of the email and ftp memory. Once this error occurs, the current scanning will be automatically terminated by the system. This will not affect the subsequent functions of the printer. Printing, sweeping or low voltage enabling can be performed normally in

8.3 Warning and Prompt Status

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this status.

The current status of LED will not change.

Insufficient memory capacity

This is the prompt of insufficient capacity of the ADF copy memory. Once this error occurs, scanning of the current copying process will be suspended.

Press “Cancel” to cancel copying. The other keys are invalid in this status. If

the memory has the enough capacity in the follow-up waiting process, the scanning job will continue. Printing, sweeping or low voltage enabling will be invalid in this status.

The current status of LED will not change.

Insufficient memory capacity Cancel: OK

This is the prompt of insufficient capacity of the memory for ADF duplex-to-duplex copying. As the matching duplex scanning data are not available, the memory will not be released. Copying will be canceled automatically, and the user will be informed of this status. You can exit this status in two ways: enabling the automatic sleep or pressing OK on the panel.

The status LED indicator is normally ON in red.

Email beyond server restrictions: OK

This is the prompt of the Email attachment beyond server restrictions, and the email will not be sent. Once this error occurs, the current scanning will be automatically terminated by the system. This will not affect the subsequent functions of the printer. Printing, sweeping or low voltage enabling can be performed normally in this status.

The status LED indicator is normally ON in red.

Cancel the failure of sending the scanned file: OK

If the address of the Email or FTP scanned in network connection is correct but does not exist; or the SMTP server is configured incorrectly; or the scanned data are not sent correctly in the scanning process, the LCD will display this error and LED will be normally ON in red. Once this error occurs, the current scanning will be automatically terminated by the system. This will not affect the subsequent functions of the printer. Printing, sweeping or low voltage enabling can be performed normally in this status.

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Pantum BM5100 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1. Product Introduction

2. Driver Installation and Uninstallation

2.1 How to install Windows printer driver

2.1.1 One-click Installation

2.1.1.1 Method I: Connect the printer via USB cable

2.1.1.2 Method II: Connect the printer via wired network

2.1.1.3 Method III: Connect the printer via wireless network

2.1.2 Manual installation

2.1.2.1 Installation via USB connection

2.1.2.2 Installation via wired network connection

2.1.2.3 Installation by wireless network connection mode

2.1.3 Method of driver uninstallation

2.2 macOS system driver installation

2.2.1 Driver installation

2.3 Add printer to macOS system

2.3.1 Add up the printer via USB

2.3.2 Add up the printer via wireline connection

2.3.3 Add up the printer via wireless connection

2.3.4 Add AirPrint printer

3 Printer Information Report

3.1 Information Report Printing

3.2 Information Report Printing (Flagship printer)

3.3 Information Page

4 Restoration of Factory Settings

4.1 Restore factory settings with menu (3in1)

4.2 Restore factory settings with menu (4in1)

4.3 Restoration of Factory Settings via Embedded Web Server

5 Operating Principle

5.1 Overall Structural Diagram

5.2 Component Structure Diagrams

5.3 Mechanical Devices

5.3.1 ADF Paper Routine Diagram

5.3.2 Paper Routine Diagram of Printer

6 Disassembly and Installation

6.1 Disassembly Flowchart

6.2 Disassembly Steps

6.2.1 Before disassembly

6.2.2 Rear cover

6.2.3 Left cover

6.2.4 Right cover

6.2.5 Front cover

6.2.6 Paper sensor substrate (multifunctional paper feeding tray)

6.2.7 ADF pickup and separation assembly

6.2.8 ADF/scanner assembly

6.2.9 ADF motor

6.2.10 Scanner cover assembly

6.2.11 CIS

6.2.12 Scanner motor

6.2.13 Control panel assembly

6.2.14 Fax substrate

6.2.15 Upper cover component

6.2.16 Paper-full sensor

6.2.17 Transfer roll

6.2.18 Paper-feeding roll assembly

6.2.19 Operation panel substrate and power switch board

6.2.20 Paper sensor substrate

6.2.21 Paper-low sensor

6.2.22 Chip adapter substrate

6.2.23 Front-end sensor substrate

6.2.24 Data board

6.2.25 High voltage board

6.2.26 Power substrate

6.2.27 Laser unit

6.2.28 Fuser

6.2.29 Driver unit

6.2.30 Fan

6.2.31 Electromagnet

6.2.32 Motor

6.2.33 Clutch assembly

7 Maintenance

7.1 Printer cleaning

7.2 Use and Maintenance of Consumables

7.2.1 About toner cartridge and drum component

7.2.2 Replacement of toner cartridge and drum component

7.3 Installing and removing the optional tray

7.3.1 Installing optional tray