How it Works
Panasonic
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WX-CC411
User Manual
37 pgs1.91 Mb0
Table of contents
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Panasonic WX-CC411, WX-CC412 User Manual

Operating Instructions <Browser Guide>
Center Module
Model No.
WX-CC411 WX-CC412

Contents

Before use ......................................................................... 3
System diagram ............................................................. 3
Operation ....................................................................... 4
Operating precautions ...................................................... 7
Network ............................................................................. 8
Browser Operation ............................................................ 9
Confirming the group settings for All-In-One
Confirming the remaining capacity and the total
Information display menu .............................................. 33
Checking the status of All-In-One Headsets
Troubleshooting .............................................................. 35
2

Before use

Preface
The WX-CC411 and WX-CC412 are Center Modules for the wireless intercom systems that are used in drive-thru outlets.
Features
 The WX-CC411 is designed for single lane operation of drive-thru outlets; the WX-CC412 is designed for dual lane operation.  A system compliant with the 1.9 GHz band DECT
heard clearly and distinctly even in open areas, and interference is minimal, resulting in stable communication. * Digital Enhanced Cordless Telecommunications
 A high degree of vocal clarity is ensured by a powerful echo canceller and digital noise reduction (Digital Noise Reduction).  The cabinet supports wall-mounting for easy installation.  The total number of All-In-One Headsets and Belt Packs that can be registered is 32. Up to four operators can communicate
at the same time per lane using All-In-One Headsets and Belt Packs.
 This unit has a 7-Type LCD display with a touch panel, and is easy to operate.  This unit can be connected to an IP network using Ethernet to enable remote control operations to be performed.  Using an SD card, it is possible to back up and restore the settings, and save messages unique to the outlet.  The system contains a scheduler to enable the greeter message to be changed at designated times and reminder messages
to be played back automatically.
 Up to four Network Cameras made by Panasonic can be registered, and their images can be monitored on this unit’s LCD
display.
 Alert signals that have been received can be sent to the All-In-One Headsets or Belt Packs, signals can be output to external
devices, and alert emails can be sent to external destinations.
*
standard is used so the voices of the store personnel and customers are
System diagram
By connecting the Center Module and All-In-One Headsets or Belt Packs wirelessly, it is possible to communicate between the All-In-One Headsets or Belt Packs or between the All-In-One Headsets or Belt Packs and the customers at the order post.
Order post
All-In-One Headset WX-CH450
Center Module
Belt Pack WX-CT420
PAGE (Communications with other store personnel)
WX-CC411/WX-CC412
TALK
(Communications with
customers)
Belt Pack WX-CT420
Microphone
Speaker
Vehicle detector
All-In-One Headset WX-CH450
3
Before use
Operation
This system supports the following operations that are suited to drive-thru customers.
Single lane
Operations in an environment in which only one order post is installed are referred to as “single lane” operations. These lane operations are supported by the WX-CC411.
Hello
ORDER POST
WINDOW
DRIVE-THRU LANE
Dual lane
Operations in an environment in which the order posts are installed in parallel are referred to as “dual lane” operations. With dual lane operations, the vehicle detectors for lane A and lane B operate independently of each other, and when each of these vehicle detectors is set to ON, the greeter message for the lane concerned is played back. These lane operations are supported by the WX-CC412.
Hello
LANE B
ORDER POST
Hello
LANE A
ORDER POST
WINDOW LANE A
WINDOW LANE B
DRIVE-THRU LANE
4
Before use
Tandem lane
Operations in an environment in which the order posts are installed in series are referred to as “tandem lane” operations. When the vehicle detector for lane A is OFF and the vehicle detector for lane B is set to ON, a tandem lane message urging the customer to move to lane A is played back. These lane operations are supported by the WX-CC412.
Pull forward
LANE BLANE A
ORDER POSTORDER POST
WINDOW LANE A
WINDOW LANE B
DRIVE-THRU LANE
Concerning the Operating Instructions
The Operating Instructions consist of the Operating Instructions <Installation Guide>, Operating Instructions <Setup Instructions> (PDF file) and Operating Instructions <Browser Guide> (PDF file).
 Operating Instructions <Installation Guide>:
These instructions describe how to connect the Center Module with the required devices, how to install them and how to perform settings (excerpted).
 Operating Instructions <Setup Instructions> (PDF file):
These instructions describe the settings that must be performed before this unit can be used.
 Operating Instructions <Browser Guide> (this manual: PDF file):
These instructions explain access from the browser.
To read PDF files, you will need Adobe® Reader® which is available from Adobe Systems. When Adobe® Reader® is not installed on the PC, download the latest Adobe
Important
 Download the “Operating Instructions <Setup Instructions>” from the home page given below.
http://www.panasonic.com/business/POS-drive-through/manuals.asp
®
Reader® from the Adobe web site and install it.
5
Before use
System requirements
CPU 1 GHz or faster 32-bit (x86) processor or 64-bit (x64) processor RAM 1 GB (32-bit) or 2 GB (64-bit) Network function 1 port 10BASE-T or 1 port 100BASE-TX Operating system Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft Web Browser Microsoft
Trademarks and registered trademarks
 Adobe, Acrobat Reader, and Adobe Reader are either registered trademarks or trademarks of Adobe Systems Incorporated
in the United States and/or other countries.
 Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
 Screen shots are used in accordance with Microsoft Corporation guidelines.  SD, SDHC Logo is a trademark of SD-3C, LLC.  Other names of companies and products contained in these operating instructions may be trademarks or registered
trademarks of their respective owners.
®
Windows® 7 Professional SP1 32-bit
®
Windows® 7 Professional SP1 64-bit
®
Windows® 8 Pro 32-bit
®
Windows® 8 Pro 64-bit
®
Windows® 8.1 Pro 32-bit
®
Windows® 8.1 Pro 64-bit
®
Windows® Internet Explorer 9/10
Abbreviations
The following abbreviations are used in this document.
 Microsoft
32-bit, Microsoft referred to as Windows.
 SDHC and SD memory cards are referred to as “SD cards”.  Universal Plug and Play is referred to as UPnP™ or UPnP.
®
Windows® 7 Professional SP1 64-bit, Microsoft® Windows® 7 Professional SP 32-bit, Microsoft® Windows® 8 Pro
®
Windows® 8 Pro 64-bit, Microsoft® Windows® 8.1 Pro 32-bit and Microsoft® Windows® 8.1 Pro 64-bit are
6

Operating precautions

Router
When connecting the Center Module to the Internet via a router, use a broadband router with port forwarding function (e.g. NAT, IP masquerade).
Browser Refresh Rate
The browser refresh rate may become slower depending on the network environment, computer performance and traffic.
Browser Compatibility
This unit is compatible with Internet Explorer 9/10. If another browser or another version of Internet Explorer is used, the program may not be displayed or run properly.
7

Network

Examples of connections
Direct connection to the PC
Connection to a network via a hub
Panasonic Network Camera (i-pro series) * Up to 4 cameras can be connected
PC
Ethernet cable (category 5, crossover)
Hub
PC
Ethernet cable (category 5, straight)
Network Security
Security functions of the Center Module
1
Limiting access with user authentication
Limits users who can access the Center Module.
2
Limiting access by changing the HTTP port
Changing the HTTP port number prevents port scanning and other types of unauthorized access.
3
Encrypting access with HTTPS
Using HTTPS enables encryption of access to the Center Module to increase the security of communications.
Important
 Authentication information (e.g. usernames, passwords), server information and other types of information can be
leaked on the network. Take measures to prevent this from happening, such as limiting access by user authentication or encryption of access with HTTPS.
 Always close all browsers after accessing the Center Module to increase security.  Change user IDs and passwords often to strengthen security.
Note
 If user authentication fails (authentication error) 8 or more times in 30 seconds from a PC with an identical IP address,
access to the Center Module will be blocked temporarily.
 If 10 minutes or more passes without any operation, clicking on buttons will not perform the action intended, and instead
will return to the post-authentication screen.
8

Browser Operation

Connecting the Center Module
via a PC
1 Launch the PC’s Web browser.
2 Input the Center Module IP address into the
address bar of the Web browser.
Example) http://Center Module IP address
This unit has the following default settings as the time of shipment: IP address: 192.168.0.50 Port number: 80 Protocol: http
Important
 If the HTTP port number has changed from “80”, input
[http://Center Module IP address: port number] into the [Address bar]. Example) If the port number is set to 8080:
http://192.168.0.50:8080
3 When a connection has been established
between the Center Module and the PC, an authentication pop-up screen will appear. Input the username and password.
The following are the default setting username and password:
Username: admin Password:
12345
Setup Instructions
This section describes basic operation procedures to set this unit with browser operations.
1
2
1 Input the necessary information into the
settings.
2 Click the [Set] button.
Important
 The settings will not be reflected unless the [Set]
button is clicked.
 Do not click the button repeatedly. Doing so may
result in the settings being set incorrectly.
 If authentication is successful, the operation screen
will appear.
Note
 The IP address of the Center Module can be checked
on the Center Module screen. For details, refer to the Operating Instructions <Installation Guide>.
Important
 Be sure to change the username and password to
ensure that the system is secure. For details, see “Configuring server settings” (p. 13).
9
Browser Operation
Operation Screen
2 3
4
1
5
1
Menu panel
Displays the panel for each menu. The menu panel displays the Setup menu and the Information menu.
2
[select language] pull-down menu
Changes the display language. Languages that are available are English and French. The screen following authentication will be displayed in English.
3
Setting button [Setup]
When selected, this button turns green and the menu panel displays the Setup menu panel. (on the right)
4
Information display button [Info]
When selected, this button turns green and the menu panel displays the Information menu panel. (p. 33)
5
Main area
Displays the screen corresponding to the button selected.
Setup Menu
When the [Setup] button is clicked, the menu panel displays the Setup menu panel.
1 2 3 4 5 6 7 8 9
:
Setup menu
1
[Installation] button
This menu is used to configure and confirm settings related to the Center Module installation. (p. 11)
2
[Headsets] button
This button is used to confirm the All-In-One Headsets or Belt Packs belonging to groups 1-6. (p. 17)
3
[Store] button
This button is used to confirm store operation-related settings. (p. 17)
4
[Lane] button
5
[Message] button
This button is used to confirm settings for greeter messages, reminder messages and alert messages. The schedule settings can be confirmed for greeter messages and reminder messages. Sound source files to be used for the messages can be changed or downloaded. (p. 20)
10
6
[Security alert] button
This button is used to confirm the settings of the operations to be performed when a security alert occurs.
(p. 25)
Browser Operation
7
[SD memory card] button
This button is used to confirm the total storage capacity and remaining storage capacity on the SD card inserted
into the Center Module. (p. 26)
8
[Quick] button
This button is used to confirm the operation settings that were set by touching the on the Center Module. (p. 27)
9
[Backup] button
This button is used to back up Center Module settings and the message voice source file. (p. 27)
Maintenance
:
[Maintenance] button
This button is used to perform various maintenance tasks.
Important
 The maintenance menu is for maintenance staff.
Altering settings and performing operations using the maintenance menu may affect store operation.
(Quick Operation button)
Configuring and Confirming
Settings at Installation
This section describes how to configure and confirm settings related to installation, such as date and time settings, network settings, each server setting, Network Camera settings, help contact and site information. To display this screen, click the [Installation] button in the Setup menu panel.
Confirming the date and time setting [Date
& time]
This function is used to confirm the date, time and daylight saving time settings for the Center Module. To display this screen, click the [Installation] button, then the [Date & time] tab. After authentication, the following screen will be displayed.
[NTP/ Time zone]
Clicking on [NTP>>] displays the [Server] tab. The NTP server settings can be configured in the [Server] tab.
[Center module time]
Displays the current date and time of the Center Module. The date is displayed in the format of MONTH / DAY / YEAR. The time is displayed as a 24-hour clock.
[Daylight saving time ON/OFF/AUTO]
Displays the setting for daylight saving time. ON: Set the time to daylight saving time. (Advance the
current time by 1 hour) OFF: Cancel daylight saving time. AUTO: Daylight saving time is set based on the set date
and time to start and end (Month, week, day of the
week, time).
[Daylight saving time Start date & time], [Daylight saving time End date & time]
Displays the start date and time and end date and time when Daylight Saving time is set to AUTO.
11
Browser Operation
Configuring network settings [Network]
This function is used to configure the network settings of the Center Module. Click the [Installation] button, then the [Network] tab.
IPv4 Network
[Primary DNS server address], [Secondary DNS server address]
If “DNS” is set to “Manual”, the IP address of the DNS server must be entered manually. Inquire with the system administrator for questions about the DNS server IP address. Default setting: None (blank)
[Line speed]
Displays the network transmission rate setting of the Center Module. This setting can be changed through operations on the Center Module.
Web server
[Connection]
Select the method for connecting to the Center Module. HTTP: Can only connect by HTTP. HTTPS: Can only connect by HTTPS. Default setting: HTTP
[HTTP port]
Set the port number to be used in HTTP. Settable port numbers: 1 to 65535 Default setting: 80
[DHCP / Static]
Displays the DHCP of the Center Module. This setting can be changed through operations on the Center Module. DHCP: Operating with the DHCP setting ON. Static: Operating with the DHCP setting OFF (static IP
address).
[MAC address]
Displays the MAC address of the Center Module.
[IP address]
Displays the IP address of the Center Module. This setting can be changed through operations on the Center Module.
[Subnet mask]
Displays the subnet mask of the Center Module. This setting can be changed through operations on the Center Module.
[Default gateway]
Displays the default gateway of the Center Module. This setting can be changed through operations on the Center Module.
[DNS Auto / Manual]
Set whether to retrieve the DNS server address automatically (“Auto”) or input it manually (“Manual”). When set to “Manual”, the DNS setting must be configured. When using the DHCP function, if “DNS” is set to “Auto”, the DNS server address will be retrieved automatically. Inquire with the system administrator for questions about settings. Default setting: Manual
[HTTPS port]
Set the port number to be used in HTTPS. Settable port numbers: 1 to 65535 Default setting: 443
Important
 If Web server settings are altered, the Center Module
will restart automatically.
 If HTTPS is selected, the Center Module will
automatically generate an SSL server certificate. This is only compatible with SSL self-certification.
 The following port numbers cannot be used.
(Excluding the port number set in the default settings.) 20, 21, 23, 25, 42, 53, 67, 68, 69, 80, 110, 123, 161, 162, 443, 995, 10669, 10670
12
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