PANASONIC TDA 100, TDA 200 User Guide

Hybrid IP-PBX

User Manual

KX-TDA100

Model KX-TDA200

Thank you for purchasing the Panasonic Hybrid IP-PBX, KX-TDA100/KX-TDA200. Please read this manual carefully before using this product and save this manual for future use.

Call Center

This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members.

Customers

Queuing

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

1.8 Call Center 1.9.3 Voice Processing System

Wireless System

PC Phone/PC Console

Message

essage

Message

essage

Message

This PBX optionally supports Portable Station (PS) system. A PS can be used on the system with other wired telephone.

This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX.

Appendix Consult your dealer

Easy Operation

If you are using a certain Panasonic telephone that is equipped with a navigation key/jog dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of a incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigation Key Jog Dial

Message/Ringer Lamp

(Station Message Detail Recording)

This PBX can record or print out call information: date, time, extension no., dialed no., duration, etc.

Date

01/02/02

11:07AM

Call Record

Time

10:03AM

Ext

1230

2230

Computer

• • • • • • •

1.1 Before Operating the Telephones Consult your dealer

2 User Manual

Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• WHEN A FAILURE OCCURS WHICH EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THIS UNIT TO YOUR DEALER.

• DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION PRIOR TO RELOCATING THE EQUIPMENT, AND RECONNECT THE POWER FIRST.

• THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS, THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET WHICH HAS BEEN INSTALLED ACCORDING TO REGULATIONS.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE SOCKET-OUTLET IS LOCATED/INSTALLED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PREVENT THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY CONNECTORS OF THE UNIT.

The following icons are used frequently in this manual.

Notice

The Proprietary Telephone is abbreviated as "PT".

The Single Line Telephone is abbreviated as "SLT".

The Portable Station is abbreviated as "PS".

The Proprietary Telephone with a Display is abbreviated as "Display PT".

ConditionsHints

User Manual 3

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

Read and understand all instructions.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.

Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

Slots and openings in the cabinet and the back or bottom are provided for ventilation; to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or other heat source. This product should not be placed in a built-in installation unless proper ventilation is provided.

This product should be operated only from the type of power source indicated on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

This product is equipped with a 3-wire grounding type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding type plug.

Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by people walking on it.

10.

Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.

11.

Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

12.

To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified person when some service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used.

13.

Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

When the power supply cord or plug is damaged or frayed.

If liquid has been spilled into the product.

If the product has been exposed to rain or water.

If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

If the product has been dropped or the cabinet has been damaged.

If the product exhibits a distinct change in performance.

4 User Manual

14.

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

15.

Do not use the telephone to report a gas leak in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

User Manual 5

Attention

• If there is any trouble, disconnect the unit from the telephone line. Plug the telephone directly into the telephone line. If the telephone operates properly, do not reconnect the unit to the line until the problem has been repaired by an authorized Panasonic Factory Service Center. If the telephone does not operate properly, chances are that the problem is in the telephone system, and not in the unit.

• Keep the unit away from heating appliances and electrical noise generating devices such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the unit.

• This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and vibration, and should not be exposed to direct sunlight.

• Never attempt to insert wires, pins, etc., into the vents or holes of this unit.

• Do not use benzene, thinner, or the like, or any abrasive powder to clean the cabinet. Wipe it with

a soft cloth.

• Do not use any handset other than a Panasonic handset for KX-TDA100/KX-TDA200 use.

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product service

Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult a certified Panasonic dealer for detailed instructions.

6 User Manual

The serial number of this product may be found on the label affixed to the side of the unit. You should note the model number and the serial number of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.:

SERIAL NO.:

For your future reference

DATE OF PURCHACE

NAME OF DEALER

DEALER’S ADDRESS

DEALER’S TELEPHONE NO.

User Manual 7

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF03AKX-TDA100. If requested, this number must be provided to the telephone company.

Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TDA100 and KX-TDA200

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.3A

• Facility Interface Code: 02LS2, 04DU9.BN/DN/1KN/1SN, METALLIC

• Service Order Code: 9.0F, 6.0P

• Required Network Interface Jack: RJ21X, RJ48C, RJ2HX

Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF03AKX-TDA100. The digits represented by 03 are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

Changes in Telephone Company Communications Facilities, Equipment, Operations and Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Servicenter Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

Combined Use with Alarm Equipment

8 User Manual

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

When programming emergency numbers and/or making test calls to emergency numbers:

Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

Perform such activities in the off-peak hours, such as early morning hours or late evenings.

WARNING

The software contained in the ARS and TRS/Barring features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer’s employees from gaining access to the network and to these codes. KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.

User Manual 9

For Cell Station

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void user’s authority to operate this device.

Note

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Some wireless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the wireless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the wireless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances.

CAUTION

To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with provided instructions and

a minimum 20 cm (8 in) spacing must be provided between antenna and all person’s body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

• This transmitter must not be co-located or operated in conjunction with any other antenna

or transmitter.

Medical

determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2401 MHz to 2480 MHz, and the power output level can range from 0.004 W to 0.4 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

—consult the manufacturer of any personal medical devices, such as pacemakers, to

10 User Manual

1 Operation ....................................................................................... 13

1.1 Before Operating the Telephones.........................................................................14

1.1.1 Before Operating the Telephones ............................................................................14

1.2 Making Calls ...........................................................................................................23

1.2.1 Basic Calling ............................................................................................................23

1.2.2 Easy Dialing .............................................................................................................26

1.2.3 Redial .......................................................................................................................30

1.2.4 When the Dialed Line is Busy or There is No Answer .............................................30

1.2.5 Alternate Calling—Ring/Voice..................................................................................35

1.2.6 Calling without Restrictions ......................................................................................36

1.2.7 Direct Inward System Access (DISA).......................................................................37

1.2.8 Remote Setting ........................................................................................................40

1.3 Receiving Calls.......................................................................................................42

1.3.1 Answering Calls .......................................................................................................42

1.3.2 Hands-free Answerback...........................................................................................42

1.3.3 Call Pickup ...............................................................................................................43

1.3.4 Trunk Answer From Any Station (TAFAS).................................................................44

1.3.5 ANSWER/RELEASE Button ....................................................................................44

1.4 During a Conversation...........................................................................................47

1.4.1 Call Transfer.............................................................................................................47

1.4.2 Call Hold...................................................................................................................49

1.4.3 Call Splitting .............................................................................................................52

1.4.4 Call Waiting ..............................................................................................................54

1.4.5 Multiple Party Conversation .....................................................................................57

1.4.6 Mute .........................................................................................................................62

1.4.7 Off-Hook Monitor......................................................................................................63

1.4.8 Headset Operation...................................................................................................64

1.5 Absence Settings...................................................................................................66

1.5.1 Call Forwarding ........................................................................................................66

1.5.2 Absent Message ......................................................................................................69

1.5.3 Extension Lock.........................................................................................................70

1.6 Paging .....................................................................................................................72

1.6.1 Paging ......................................................................................................................72

1.6.2 Answering/Denying a Paging Announcement ..........................................................73

1.7 Extension Settings.................................................................................................74

1.7.1 Timed Reminder.......................................................................................................74

1.7.2 Do Not Disturb (DND) ..............................................................................................75

1.7.3 Call Waiting/Off-Hook Call Announcement (OHCA)/Whisper OHCA.......................76

1.7.4 Calling Line Identification Presentation (CLIP).........................................................77

1.7.5 Calling Line Identification Restriction (CLIR) ...........................................................77

1.7.6 Executive Busy Override Deny.................................................................................78

1.7.7 Background Music (BGM) ........................................................................................78

1.7.8 Data Line Security....................................................................................................79

1.7.9 Time Service ............................................................................................................79

1.7.10 Paralleled Telephone................................................................................................80

1.7.11 Wireless XDP Parallel Mode ....................................................................................80

1.7.12 Extension Feature Clear ..........................................................................................81

User Manual 11

1.8 Call Center.............................................................................................................. 83

1.8.1 Log-in/Log-out, Wrap-up.......................................................................................... 83

1.8.2 Incoming Call Distribution Group Monitor................................................................ 85

1.8.3 Manual Queue Redirection......................................................................................87

1.9 User-supplied Equipment..................................................................................... 89

1.9.1 Doorphone/Door Opener......................................................................................... 89

1.9.2 Host PBX ................................................................................................................. 90

1.9.3 Voice Processing System ........................................................................................ 91

1.10 Walking Extension................................................................................................. 97

1.10.1 Walking Extension ................................................................................................... 97

1.11 Display Proprietary Telephone .............................................................................98

1.11.1 Call Log ................................................................................................................... 98

1.11.2 Directories ............................................................................................................. 100

1.11.3 System Feature Access......................................................................................... 104

2 Manager Operation...................................................................... 105

2.1 Control Features .................................................................................................. 106

2.1.1 Extension Control .................................................................................................. 106

2.1.2 Time Service Mode Control................................................................................... 106

2.1.3 Dial Tone Transfer.................................................................................................. 107

2.1.4 External Background Music (BGM) ....................................................................... 108

2.1.5 Outgoing Messages (OGM)................................................................................... 108

3 Customizing Your Phone & System...........................................111

3.1 Personal Programming ....................................................................................... 112

3.1.1 Personal Programming .......................................................................................... 112

3.1.2 Settings on the Programming Mode ...................................................................... 113

3.1.3 Customizing the Buttons........................................................................................ 122

3.2 Manager Programming ....................................................................................... 127

3.2.1 Programming Information ...................................................................................... 127

3.2.2 Manager Programming.......................................................................................... 128

3.3 System Programming ......................................................................................... 129

3.3.1 Programming Information ...................................................................................... 129

3.3.2 System Programming ............................................................................................ 131

4 Appendix ......................................................................................135

4.1 Troubleshooting................................................................................................... 136

4.1.1 Troubleshooting ..................................................................................................... 136

4.2 Feature Number Table......................................................................................... 139

4.2.1 Feature Number Table ........................................................................................... 139

4.3 Tone ...................................................................................................................... 146

4.3.1 Tone.......................................................................................................................146

Index ...................................................................................................151

12 User Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

User Manual 13

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636. You can also use a Panasonic Portable Station (PS), e.g., KX-TD7690. Use the feature depending on the telephone you are using. If you are using

REDIAL

a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

• If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customizing the Buttons".

Portable Station (PS) Registration

You must register your PS in the PBX and determine its extension number before initial use. For PS registration, consult your dealer.

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. If you want to change the numbers, consult your dealer. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in the "Feature Number Table" (Appendix).

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

14 User Manual

1.1 Before Operating the Telephones

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).

Display

In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.11 Display Proprietary Telephone".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key Jog Dial Volume Key

increases

Down

decreases

)

(Level

increases

ENTER

Down

decreases

)

(counter-clockwise)

Left

Right

(clockwise)

(Level

RightLeft

Level

decreases

)

Level

increases

(Level

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KXTDA200.

Restrictions

Some features may be restricted at your extension under the system programming. Consult your manager or dealer.

User Manual 15

1.1 Before Operating the Telephones

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button.

(To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

(CO)

CO line

group no.

Seize a CO line (One of the following).

• Press the CO button.

• Dial automatic line access

number 9.

• Dial CO line group access number and CO line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

desired no.

extension no.

phone no.

Press the corresponding feature

Ta lk . button on the proprietary telephone.

Enter the required number.

You will hear a busy, confirmation,

dial, ring or ringback tone.

B. Tone: Busy Tone

account code

Enter the account code.

C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial an extension number. Dial outside phone number.

outside

phone no.

Dial the telephone number.

16 User Manual

1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

(CO)

: Used to make or receive an outside call. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) (Only the CO line "number" [e.g., 1, 2] may be shown on some telephones.)

SP-PHONE

Used for hands-free operation.

AUTO DIAL

STORE

REDIAL

INTERCOM

AUTO DIAL/STORE

: Used for System/Personal Speed Dialing or storing program changes.

REDIAL

Used to redial the last dialed number.

INTERCOM

: Used to make or receive intercom calls.

PAUSE

MESSAGE

PAU SE

: Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

MESSAGE

: Used to leave a message waiting indication or call back the party who left the message waiting indication.

Soft Buttons

: Used to select the item displayed on the bottom of the display.

MONITOR

: Used for hands-free dialing. You can monitor the party’s voice in hands-free mode.

AUTO ANS

MUTE

AUTO ANS (Auto Answer)/MUTE

Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

User Manual 17

1.1 Before Operating the Telephones

TRANSFER

FLASH/

RECALL

VOICE CALL

MUTE

TRANSFER

Used to transfer a call to another party.

FLASH/RECALL

: Used to disconnect the current call and make another call without hanging up.

VOICE CALL/MUTE

: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

HOLD

CONF

FWD/DND

HOLD

Used to place a call on hold.

CONF (Conference)

: Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND)

: Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

PROGRAM

RELEASE

PROGRAM

: Used to enter and exit the Programming mode.

RELEASE

Used to disconnect the line.

ANSWER

Used to answer an incoming call.

Navigator Key/Jog Dial/Volume Key

Used to adjust the volume and the display contrast or select desired items.

18 User Manual

VOL

1.1 Before Operating the Telephones

(PF)

Programmable Feature (PF)

Located on the upper part of the CO button array or on the DSS Console.

MODE

: Used to shift the display to access various features.

Assigns the desired button and used to access the stored feature. Mostly used as a One-Touch Dialing button. (Only the "F and number" may be shown on some telephones.)

SELECT

Used to select the displayed item or to call the displayed phone number.

ENTER

Used to confirm the selected item.

SHIFT

: Used to access the second level of Soft button features.

CANCEL

Used to cancel the selected item.

Customized Buttons

If the term is in parentheses like (Account) in this section, it means a flexible button has been made into an "Account" button. To customize, refer to "3.1.3 Customizing the Buttons".

Buttons Feature

Loop-CO (L-CO)

Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button.

Used to access an idle CO line in a specified CO line group for making

Group-CO (G-CO)

outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button.

Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.

Direct Station Selection (DSS)

Used to access an extension with one-touch. It is also possible to be changed to the other feature button.

One-touch Dialing Used to access a desired party or system feature with one-touch.

Group Directory Number (GDN)

Message

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Message for another extension Used to have a Message button for another extension.

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to specified destination.

Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.

Group FWD—Intercom calls

Used to forward the intercom calls to your group to a specified destination.

User Manual 19

1.1 Before Operating the Telephones

Buttons Feature

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Te r mi n a te

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error. For more details, consult your dealer.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Toll Restriction (TRS)

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction level of other extension users temporarily.

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one-touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

20 User Manual

1.1 Before Operating the Telephones

Buttons Feature

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

How to Follow the Steps

An example of system operation is shown below.

Calling Another Extension

To another extension (Intercom Call)

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

To call using a directory, refer to "1.11.2 Using the Directories".

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customizing Your Phone

Dial extension number or press DSS.

3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

Talk.

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

User Manual 21

1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

Telephone Company

IP-type

Private Network

Computer

Printer

Hybrid IP-PBX

Single Line

Telephone

Fax Machine

Wireless Phone

Single Line

Telephone

Digital Proprietary Telephone

Analog Proprietary Telephone

Router

Computer

(Server)

Computer

Doorphone & Door Opener

External Music Source

Pager/

Speaker

22 User Manual

Amplifier

Portable

Station

Voice Processing

Cell Station

System

Digital Proprietary Telephone

KX-T7636/ KX-T7633

USB

Computer

1.2 Making Calls

1.2.1 Basic Calling

— Calling Another Extension

— Calling an Outside Party

— TIE Line Access

— Account Code Entry

Calling Another Extension

Intercom Call

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

extension number

or press

DSS

1.2 Making Calls

Talk.Dial

• The DSS button light shows the current status as follows:

Off:

The extension is idle.

Red on:

Your or another extension is using the line.

• To call using a directory, refer to "1.11.2 Directories".

For quick operation

•

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

Operator Call

You can call an extension or a group assigned as the operator.

PT/SLT/PS

Off-hook.

Enter

User Manual 23

1.2 Making Calls

Calling an Outside Party

You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods:

Automatic Line Access

PT/SLT/PS

(L-CO)

outside

phone no.

Off-hook. Talk.

Press L-CO or enter automatic line access number.

Dial outside phone number.

CO Line Group Access

PT and SLT

PT/SLT/PS

(G-CO)

CO line

group no.

Off-hook. Talk.

Press

G-CO

or enter

line group access number

and then

number

CO line group

(2 digits).

outside

phone no.

outside phone

Dial

number

To select the specified CO line

PT and SLT

PT/PS

Off-hook. Talk.

• Each of the S-CO button or G-CO button light shows the current status as follows:

• You may be restricted from making a call to the specified outside party. To make a call,

24 User Manual

outside

phone no.

Dial

outside

phone number

Press

Off

: The line is idle.

Red on

: The line is in use.

(S-CO)

S-CO

refer to "1.2.6 Calling without Restrictions".

•

To confirm number before dialing

, you can enter a phone number and confirm it on the

display and then go off-hook. (Predialing)

•

To make a call to another party without going on-hook

button. It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode–

Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customizing the Buttons Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button or a Terminate button.

TIE Line Access

When your PBX is connected to a private network, you can access it.

To call

1.2 Making Calls

, press the FLASH/RECALL

PT/SLT/PS

Off-hook. Talk.

Enter 7. Dial private

private phone no.

phone number.

User Manual 25

1.2 Making Calls

Account Code Entry

You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.

PT/SLT/PS

(Account)

account code

D.Tone

Off-hook.

outside

phone

Dial

outside

phone number

Seize CO line before entering outside phone number.

A Panasonic proprietary telephone extension user

•

no.

Press enter

Account

Enter (max. 10 digits).

account code

can enter an account code during

Enter #.

a conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

•

If you enter the wrong code,

press the " " key and re-enter the account code.

• You may not be able to make an outside call without an account code. Entry mode is assigned to each user. Ask your manager for your mode.

•

For your convenience,

you can store the code with the phone number in the memory

(e.g., Speed Dialing).

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit an Account button.

1.2.2 Easy Dialing

This is convenient for frequently dialed phone numbers.

— One-touch Dialing

— Personal Speed Dialing

— System Speed Dialing

— Hot Line

— Quick Dialing

26 User Manual

One-touch Dialing

You can store a phone number into the flexible button for one-touch operation.

PT/PS

(One-touch Dialing)

Press

Off-hook.

Customizing Your Phone

• 3.1.3 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number.

Dialing

One-touch

1.2 Making Calls

Personal Speed Dialing

You can store numbers at your extension for your personal use. (Default: 10 numbers, 00-09) This feature is also known as Station Speed Dialing.

To store a phone number

PT/SLT

Off-hook.

Enter 30.

personal speed

dialing no.

Enter

personal speed

dialing number

(2 digits).

desired

phone no.

Enter

desired

phone number

(max. 32 digits).

Enter CO line access number before outside phone number.

Enter

C.Tone

On-hook.

User Manual 27

1.2 Making Calls

To dial

PT/SLT

AUTO DIAL

STORE

personal speed

dialing no.

Off-hook.

Press

AUTO DIAL

or enter .

Enter

. Dial

personal speed

dialing number

• To call using a directory, refer to "1.11.2 Directories".

System Speed Dialing

You can make calls using speed dialing numbers stored in the PBX.

PT/SLT/PS

AUTO DIAL

STORE

Off-hook.

AUTO DIAL

Press or enter .

• To call using a directory, refer to "1.11.2 Directories".

system speed

dialing no.

Dial

system speed

dialing number

(3 digits).

(2 digits).

Hot Line

You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialing.

To store a phone number

PT/SLT/PS

desired

no.

phone

Enter

desired

phone number

(max. 32 digits).

Enter CO line access number before outside phone number.

Enter #.

Off-hook.

28 User Manual

Enter

740

4 0

Enter 2.

C.Tone

On-hook.

To set/cancel

PT/SLT/PS

1.2 Making Calls

Set

4 07

Cancel

C.Tone

Off-hook.

To dial

PT/SLT/PS

Off-hook.

On-hook.

•

To call another party

Enter

740

Enter 1 to set

to cancel.

, dial the desired party’s phone number before the preprogrammed

number is dialed.

• You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment— Outgoing)

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—

Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

Quick Dialing

You can make a call simply by pressing the preprogrammed number for quick dialing. For details, consult your manager or dealer.

PT and SLT

PT/SLT/PS

quick dialing no.

Off-hook.

• It is a useful feature for Hotel. For example, to dial the Room Service, dial the digit "3", not the full extension number.

quick dialing

Dial

number

(1-4 digits).

User Manual 29

1.2 Making Calls

1.2.3 Redial

This is convenient when calling the same outside party again.

— Last Number Redial

Last Number Redial

PT/SLT/PS

REDIAL

Off-hook.

• Up to 32 digits can be stored and redialed.

• After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.

Press

or enter #.

•

To redial automatically,

press the REDIAL button directly. It will keep trying the busy number until the called party answers or until a specified timeout (Automatic Redial). You can perform other tasks during dialing. To cancel, press the FLASH button. Some CO lines may not support this feature.

press the SP-PHONE button and then the REDIAL button, or

1.2.4 When the Dialed Line is Busy or There is No Answer

— Automatic Callback Busy

— Call Waiting

— Message Waiting

— Executive Busy Override

— Call Monitor

— DND Override

Automatic Callback Busy

You can set the telephone to receive callback ringing:

• when a dialed extension becomes idle.

• when your desired CO line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX.

When you answer the callback ringing:

• For an outside call: The line is seized.

• For an intercom call: The called extension starts ringing automatically.

30 User Manual

+ 126 hidden pages

PANASONIC TDA 100, TDA 200 User Guide

Important Information

Attention

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Table of Contents

Operation

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

Feature Numbers

Tone

Display

Using a Navigator Key/Jog Dial/Volume Key

Examples

Restrictions

Icon Descriptions

When You Use a Panasonic Proprietary Telephone

How to Follow the Steps

Connection Example

1.2.1 Basic Calling

Calling Another Extension

1.2 Making Calls

Calling an Outside Party

TIE Line Access

Account Code Entry

1.2.2 Easy Dialing

One-touch Dialing

Personal Speed Dialing

System Speed Dialing

Hot Line

Quick Dialing

1.2.3 Redial

Last Number Redial

1.2.4 When the Dialed Line is Busy or There is No Answer

Automatic Callback Busy