TG37xx38xxBX(e).book Page 1 Wednesday, June 8, 2011 2:08 PM
Operating Instructions
2.4 GHz Digital Cordless Phone
Model No.
KX-TG3711BX/KX-TG3712B
KX-TG3719B
KX-TG3711SX/KX-TG3712S
KX-TG3811B
KX-TG3811J
KX-TG3811S
2.4 GHz Digital Cordless Answering System
Model No.
KX-TG3721BX/KX-TG3722BX
KX-TG3721SX/KX-TG3722SX
KX-TG3821BX
KX-TG3821JX/KX-TG3822JX
KX-TG3821SX
Model shown is KX-TG3711.
Before initial use, see “Getting Started”
on page 9.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save them for
future reference.
This unit is compatible with Caller ID. You must subscribe to the appropriate service
offered by your service provider/telephone company.
PNLV226BX or PNLV226SX: KX-TG3711SX/KX-TG3712SX/KX-TG3721SX/
KX-TG3722SX/KX-TG3811SX/KX-TG3821SX
PNLV226E: KX-TG3719BX
*2 See page 5 for replacement battery information.
*3 The handset cover comes attached to the handset.
123456
*1
*2
Additional/replacement accessories
Please contact your nearest Panasonic dealer for sales information.
Accessory itemOrder number
Rechargeable
batteries
HeadsetKX-TCA94EX
*1 Replacement batteries may have a different capacity from that of the supplied batteries.
*2 Not available for KX-TG3811SX/KX-TG3821SX.
HHR-4MRT
Battery type:
– Nickel metal hydride (Ni-MH)
– 2 x AAA (R03) size for each handset
*1
*2
, RP-TCA400, RP-TCA430
5
TG37xx38xxBX(e).book Page 6 Wednesday, June 8, 2011 2:08 PM
Important Information
L Do not allow the AC adaptor or telephone
For your safety
To prevent severe injury and loss of life/
property, read this section carefully before
using the product to ensure proper and safe
operation of your product.
WARNING
Power connection
L Use only the power source marked on the
product.
L Do not overload power outlets and
extension cords. This can result in the risk
of fire or electric shock.
L Completely insert the AC adaptor/power
plug into the power outlet. Failure to do so
may cause electric shock and/or excessive
heat resulting in a fire.
L Regularly remove any dust, etc. from the
AC adaptor/power plug by pulling it from the
power outlet, then wiping with a dry cloth.
Accumulated dust may cause an insulation
defect from moisture, etc. resulting in a fire.
L Unplug the product from power outlets if it
emits smoke, an abnormal smell, or makes
an unusual noise. These conditions can
cause fire or electric shock. Confirm that
smoke has stopped emitting and contact an
authorized service center.
L Unplug from power outlets and never touch
the inside of the product if its casing has
been broken open.
L Never touch the plug with wet hands.
Danger of electric shock exists.
Installation
L To prevent the risk of fire or electrical shock,
do not expose the product to rain or any
type of moisture.
L Do not place or use this product near
automatically controlled devices such as
automatic doors and fire alarms. Radio
waves emitted from this product may cause
such devices to malfunction resulting in an
accident.
line cord to be excessively pulled, bent or
placed under heavy objects.
Operating safeguards
L Unplug the product from power outlets
before cleaning. Do not use liquid or
aerosol cleaners.
L Do not disassemble the product.
L Do not spill liquids (detergents, cleansers,
etc.) onto the telephone line cord plug, or
allow it to become wet at all. This may
cause a fire. If the telephone line cord plug
becomes wet, immediately pull it from the
telephone wall jack, and do not use.
L The use of excessive sound volume
through earphones, headphones, or
headsets may cause hearing loss.
L Do not place a handset on the base unit
with the headset jack cover opened.
Medical
L Consult the manufacturer of any personal
medical devices, such as pacemakers or
hearing aids, to determine if they are
adequately shielded from external RF
(radio frequency) energy. (The product
operates in the frequency range of 2.40
GHz to 2.48 GHz, and the RF transmission
power is 125 mW (max.).)
L Do not use the product in health care
facilities if any regulations posted in the
area instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.
CAUTION
Installation and location
L Never install telephone wiring during an
electrical storm.
L Never install telephone line jacks in wet
locations unless the jack is specifically
designed for wet locations.
L Never touch uninsulated telephone wires or
terminals unless the telephone line has
been disconnected at the network interface.
6
TG37xx38xxBX(e).book Page 7 Wednesday, June 8, 2011 2:08 PM
L Use caution when installing or modifying
telephone lines.
L The AC adaptor is used as the main
disconnect device. Ensure that the AC
outlet is installed near the product and is
easily accessible.
L This product is unable to make calls when:
– the handset batteries need recharging or
have failed.
– there is a power failure.
Battery
L We recommend using the batteries noted
on page 5. USE ONLY rechargeable Ni-
MH batteries AAA (R03) size.
L Do not mix old and new batteries.
L Do not open or mutilate the batteries.
Released electrolyte from the batteries is
corrosive and may cause burns or injury to
the eyes or skin. The electrolyte is toxic and
may be harmful if swallowed.
L Exercise care when handling the batteries.
Do not allow conductive materials such as
rings, bracelets, or keys to touch the
batteries, otherwise a short circuit may
cause the batteries and/or the conductive
material to overheat and cause burns.
L Charge the batteries provided with or
identified for use with this product only, in
accordance with the instructions and
limitations specified in this manual.
L Only use a compatible base unit (or
charger) to charge the batteries. Do not
tamper with the base unit (or charger).
Failure to follow these instructions may
cause the batteries to swell or explode.
Important safety
instructions
When using your product, basic safety
precautions should always be followed to
reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water for
example, near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
3. Do not use the telephone to report a gas
leak in the vicinity of the leak.
4. Use only the power cord and batteries
indicated in this manual. Do not dispose of
batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
SAVE THESE INSTRUCTIONS
For best performance
Base unit location/avoiding noise
The base unit and other compatible Panasonic
units use radio waves to communicate with
each other.
L For maximum coverage and noise-free
communications, place your base unit:
– at a convenient, high, and central
location with no obstructions between
the handset and base unit in an indoor
environment.
– away from electronic appliances such as
TVs, radios, personal computers,
wireless devices, or other phones.
– facing away from radio frequency
transmitters, such as external antennas
of mobile phone cell stations. (Avoid
putting the base unit on a bay window or
near a window.)
L Coverage and voice quality depends on the
local environmental conditions.
L If the reception for a base unit location is not
satisfactory, move the base unit to another
location for better reception.
Environment
L Keep the product aw ay from electrical noise
generating devices, such as fluorescent
lamps and motors.
L The product should be kept free from
excessive smoke, dust, high temperature,
and vibration.
Important Information
7
TG37xx38xxBX(e).book Page 8 Wednesday, June 8, 2011 2:08 PM
Important Information
L The product should not be ex posed to direct
sunlight.
L Do not place heavy objects on top of the
product.
L When you leave the product unused for a
long period of time, unplug the product from
the power outlet.
L The product should be kept away from heat
sources such as heaters, kitchen stoves,
etc. It should not be placed in rooms where
the temperature is less than 0 °C or greater
than 40 °C. Damp basements should also
be avoided.
L The maximum calling distance may be
shortened when the product is used in the
following places: Near obstacles such as
hills, tunnels, underground, near metal
objects such as wire fences, etc.
L Operating the product near electrical
appliances may cause interference. Move
away from the electrical appliances.
Routine care
L Wipe the outer surface of the product
with a soft moist cloth.
L Do not use benzine, thinner, or any
abrasive powder.
Other information
CAUTION: Risk of explosion if battery is
replaced by an incorrect type. Dispose of used
batteries according to the instructions.
Notice for product disposal, transfer,
or return
L This product can store your private/
confidential information. To protect your
privacy/confidentiality, we recommend that
you erase information such as phonebook
or caller list entries from the memory before
you dispose of, transfer, or return the
product.
Information on Disposal in other
Countries outside the European
Union
These symbols are only valid in the European
Union. If you wish to discard these items,
please contact your local authorities or dealer
and ask for the correct method of disposal.
Specifications
■ Frequency range:
2.40 GHz to 2.48 GHz
■ RF transmission power:
125 mW (max.)
■ Power source:
100-240 V AC, 50/60 Hz
220-240 V AC, 50/60 Hz
■ Power consumption:
Base unit
Standby: Approx. 1.0 W
Maximum: Approx. 3.0 W
Base unit
Standby: Approx. 1.0 W
Maximum: Approx. 4.0 W
Charger:
Standby: Approx. 0.1 W
Maximum: Approx. 2.0 W
■ Operating conditions:
0 °C – 40 °C, 20 % – 80 % relative air
humidity (dry)
TG37xx38xxBX(e).book Page 9 Wednesday, June 8, 2011 2:08 PM
■ Base unit (KX-TG3721 series: page 3)
Setting up
Hook
Connections
Note:
L Use only the supplied Panasonic AC
adaptor.
*1 PNLV226BX: KX-TG3711BX/
KX-TG3712BX/KX-TG3721BX/
KX-TG3722BX/KX-TG3811BX/
KX-TG3821BX/KX-TG3811JX/
KX-TG3821JX/KX-TG3822JX
PNLV226BX or PNLV226SX:
KX-TG3711SX/KX-TG3712SX/
KX-TG3721SX/KX-TG3722SX/
KX-TG3811SX/KX-TG3821SX
*2 PNLV226E: KX-TG3719BX
*3 DSL/ADSL filter (not supplied) is required if
you have DSL/ADSL service.
■ Base unit (KX-TG3711 series: page 3)
Hook
Hooks
“Click”
Hooks
(100-240 V AC, 50/60 Hz)
To single-line
telephone jack
CorrectWrong
Getting Started
“Click”
Press plug
firmly.
1
*
“Click”
DSL/ADSL filter
3
*
Press plug
firmly.
1
(100-240 V AC, 50/60 Hz)
(220-240 V AC, 50/60 Hz)
To single-line
telephone jack
*
2
*
“Click”
DSL/ADSL filter
CorrectWrong
3
*
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TG37xx38xxBX(e).book Page 10 Wednesday, June 8, 2011 2:08 PM
Getting Started
■ Base unit (KX-TG3811/KX-TG3821
series: page 4)
Press plug firmly.
“Click”
L Confirm correct polarities (S, T).
Hooks
(100-240 V AC, 50/60 Hz)
To single-line
telephone jack
1
*
“Click”
DSL/ADSL filter
*
CorrectWrong
■ Charger
Hooks
(100-240 V AC,
50/60 Hz)
1
*
Battery installation
L USE ONLY Ni-MH batteries AAA (R03)
size.
L Do NOT use Alkaline/Manganese/Ni-Cd
batteries.
Rechargeable Ni-MH ONLY
3
When the language selection or the date
and time setting is displayed, see page 17.
Battery charging
Charge for about 7 hours.
L When the batteries are fully charged, the
charge indicator goes off and “Fully charged” is displayed.
■ KX-TG3711/KX-TG3721 series: page 3
Confirm
“Charging” is displayed.
Charge indicator
Model shown is KX-TG3712.
10
TG37xx38xxBX(e).book Page 11 Wednesday, June 8, 2011 2:08 PM
■ KX-TG3811/KX-TG3821 series: page 4
Confirm "Charging" is displayed.
Charge indicator
L Clean the charge contacts of the handset,
base unit, and charger with a soft and dry
cloth once a month. Before cleaning the
unit, disconnect from power outlets and any
telephone line cords. Clean more often if
the unit is exposed to grease, dust, or high
humidity.
Getting Started
OR
Model shown is KX-TG3811.
Note when setting up
Note for connections
L The AC adaptor must remain connected at
all times. (It is normal for the adaptor to feel
warm during use.)
L The AC adaptor should be connected to a
vertically oriented or floor-mounted AC
outlet. Do not connect the AC adaptor to a
ceiling-mounted AC outlet, as the weight of
the adaptor may cause it to become
disconnected.
Note for battery installation
L Use the supplied rechargeable batteries.
For replacement, we recommend using the
Panasonic rechargeable batteries noted on
page 5, 7.
the handset can be left on the base unit or
charger without any ill effect on the
batteries.
L The battery level may not be displayed
correctly after you replace the batteries. In
this case, place the handset on the base
unit or charger and let it charge for at least 7
hours.
6 days max.
Note for battery charging
L It is normal for the handset to feel warm
during charging.
11
TG37xx38xxBX(e).book Page 12 Wednesday, June 8, 2011 2:08 PM
Getting Started
D {C} (TALK)
Controls
Handset (KX-TG3711/KX-TG3721
series: page 3)
■ KX-TGA371BX/KX-TGA371SX
Important:
L Arabic/Persian characters are not printed
on KX-TGA371SX handset dial keypads.
A
B C
D
E
E {s} (SP-PHONE: Speakerphone)
F Dial keypad (*: TONE)
G Receiver
H Display
I {OFF}
J {FLASH} {CALL WAIT}
K Microphone
L Charge contacts
■ Control type
ASoft keys
The handset features 3 soft keys. By
G
H
I
J
pressing a soft key, you can select the
feature shown directly above it on the
display.
BNavigator key
– {^}, {V}, {3}, or {4}: Scroll through
various lists and items.
– ? VOL. (Volume: {^} or {V}): Adjust the
receiver or speaker volume while talking.
– {3} CID (Caller ID): View the caller list.
– {4} REDIAL: View the redial list.
F
A
B
A Charge indicator
Ringer indicator
B Secure grip
L Secure grip offers support when you
cradle the handset between your
shoulder and ear.
C Speaker
12
K
L
TG37xx38xxBX(e).book Page 13 Wednesday, June 8, 2011 2:08 PM
Handset (KX-TG3811/KX-TG3821
series: page 4)
■ KX-TGA381BX/KX-TGA381JX/
KX-TGA381SX
Important:
L Arabic/Persian characters are not printed
on KX-TGA381SX handset dial keypads.
A
B C
D
E
E {s} (SP-PHONE: Speakerphone)
F Headset jack
G Dial keypad (*: TONE)
H Receiver
I Display
J {OFF}
K {FLASH} {CALL WAIT}
L Microphone
M Charge contacts
■ Control type
H
I
J
K
ASoft keys
The handset features 3 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.
BNavigator key
– {^}, {V}, {3}, or {4}: Scroll through
various lists and items.
– ? VOL. (Volume: {^} or {V}): Adjust the
receiver or speaker volume while talking.
– {3} CID (Caller ID): View the caller list.
– {4} REDIAL: View the redial list.
Getting Started
F
G
A
B
A Charge indicator
Ringer indicator
B Secure grip
L Secure grip offers support when you
cradle the handset between your
shoulder and ear.
C Speaker
D {C} (TALK)
Base unit
■ KX-TG3711 series: page 3
AB
L
M
A Charge contacts
B {x} (LOCATOR)
13
N
K
B
C
TG37xx38xxBX(e).book Page 14 Wednesday, June 8, 2011 2:08 PM
Getting Started
■ KX-TG3721 series: page 3
ABC
D E FIG H
A Charge contacts
B Speaker
C Message counter
D {ERASE}
E {■} (STOP)
F {+}/{-} (Volume up/down)
{7}/{8} (Repeat/Skip)
G {6} (PLAY)
Message indicator
H {LOCATOR}
I {ANSWER ON/OFF}
ANSWER ON/OFF indicator
■ KX-TG3811 series: page 4
AAB
EEFFGGHHIIJJLLMMN
A Charge contacts
B Speaker
C Display
D {LOCATOR} {INTERCOM}
E {FLASH} {CALL WAIT}
F {PAUSE} {DIAL LOCK}
G {CONF} (Conference)
H {EDIT} {DISPLAY}
I Dial keypad (*: TONE)
J Microphone
K {SP-PHONE} (Speakerphone)
SP-PHONE indicator
L {MUTE} {ERASE}
M {HOLD} {EXIT}
N Bracket
*1 The base unit has an unremovable bracket
■ Control type
*1
for desk or wall mounting. To mount on a
wall, see page 45.
ANavigator key
– {^}, {V}, {3}, or {4}: Scroll through
various lists and items.
– {^} or {V} (Volume): Adjust the speaker
volume while talking.
– {3} CID (Caller ID): View the caller list.
– {4} REDIAL: View the redial list.
14
A
D
C
K
TG37xx38xxBX(e).book Page 15 Wednesday, June 8, 2011 2:08 PM
F
G
H
■ Control type
ANavigator key
– {^}, {V}, {3}, or {4}: Scroll through
various lists and items.
– {^} or {V} (Volume): Adjust the speaker
volume while talking.
– {3} CID (Caller ID): View the caller list.
– {4} REDIAL: View the redial list.
– {7}/{8}: Repeat/skip messages
during playback.
■ KX-TG3821 series: page 4
D
A
E
ABC
Belt clip
Available for:
KX-TG3811/KX-TG3821 series: page 4
■To attach■ To remove
I J K L MNP Q RO
A Charge contacts
B Speaker
C Display
D {ERASE} {CLEAR}
E {■} (STOP) {EXIT}
F {ANSWER ON/OFF}
ANSWER ON/OFF indicator
G {6} (PLAY)
Message indicator
H {LOCATOR} {INTERCOM}
I {FLASH} {CALL WAIT}
J {PAUSE} {DIAL LOCK}
K {CONF} (Conference)
L {EDIT} {DISPLAY}
M Dial keypad (*: TONE)
N Microphone
O {SP-PHONE} (Speakerphone)
SP-PHONE indicator
P {MUTE}
Q {HOLD}
R Bracket
*1 The base unit has an unremovable bracket
*1
for desk or wall mounting. To mount on a
wall, see page 45.
Display
Handset display items
ItemMeaning
wWithin base unit range
_Out of base unit range
xPaging, intercom mode
CThe line is in use.
kThe LCD and key backlig ht
Getting Started
L When flashing:
The call is put on hold.
L When flashing rapidly:
An incoming call is now
being received.
is off. (page 29)
*1
15
TG37xx38xxBX(e).book Page 16 Wednesday, June 8, 2011 2:08 PM
Getting Started
ItemMeaning
uAnswering system is on.
*2
(page 37)
dAnswering system
answers calls with a
greeting message and
caller messages are not
*2
recorded.
“Greeting Only””,
(“Selecting
page 41)
6Equalizer is set. (page 21)
sSpeakerphone is on. (page
18)
wDial lock is on. (page 22)
~Ringer volume is off. (page
29)
3Night mode is on. (page
32)
vPrivacy mode is on.
*1
(page 30)
EAlarm is on. (page 32)
&Battery level
$Blocked call (page 33)
sClarity booster is on. (page
6New voice mail message
21)
received.
*3
(page 42)
In useAnswering system is being
Line in
use
used by:
– another handset
– the base unit.
Someone is using the
*1
line.
*4
*5
*1 KX-TG3712, KX-TG3722, KX-TG3811/
KX-TG3821 series (page 4)
*2 KX-TG3721/KX-TG3821 series: page 3, 4
*3 Voice mail subscribers only
*4 KX-TG3722/KX-TG3822
*5 KX-TG3721 series: page 3
Base unit display items
■ KX-TG3721 series: page 3
ItemMeaning
- -Answering system
answers calls with a
greeting message and
caller messages are not
recorded. (“Selecting
“Greeting Only””,
page 41)
■ KX-TG3811/KX-TG3821 series: page 4
ItemMeaning
dAnswering system
answers calls with a
greeting message and
caller messages are not
recorded.
“Greeting Only””,
page 41)
*1
wDial lock is on. (page 22)
~Ringer volume is off. (page
19)
!Privacy mode is on. (page
30)
6New voice mail message
received.
*2
In useAnswering system is being
used by a handset.
Line in
Someone is using the line.
use
*1 KX-TG3821 series: page 4
*2 Voice mail subscribers only
Initial settings
■ Direct command code:
Programmable settings can b e accessed by
pressing {MENU}, y and then the
corresponding code on the dial keypad
(page 27).
Example: Press {MENU}y1z1.
(“Selecting
(page 42)
*1
16
TG37xx38xxBX(e).book Page 17 Wednesday, June 8, 2011 2:08 PM
■ Symbol meaning:
SymbolMeaning
YPerform with the
_Perform with the base
Example:
{r}: “Off”
Important:
L When you install the batteries for the first
time, the handset may prompt you to set
display language and date and time.