Panasonic KX-TG3032NZ, KX-TG3021NZ, KX-TG3022NZ, KX-TG3033NZ User Manual

Operating Instructions

2.4 GHz Expandable Digital Cordless Phone

Model No. KX-TG3021NZ

with 2 Handsets

Model No.

2.4 GHz Expandable Digital Cordless

Model No. KX-TG3031NZ

Model No.

KX-TG3022NZ

Answering System

with 2 Handsets

KX-TG3032NZ

with 3 Handsets

KX-TG3033NZ

Model shown is KX-TG3021NZ.

This unit is compatible with Caller ID. To use this feature, you must subscribe to the appropriate service offered by your service provider/ telephone company.

Charge the handset battery for 7 hours before initial use.

Please read these Operating Instructions before using the unit and save for future reference.

Table of Contents

Introduction

Product information . . . . . . . . . . . . . . 3

Accessory information . . . . . . . . . . . . 4

Important safety instructions . . . . . . . 6

For best performance . . . . . . . . . . . . 9

Preparation

Setting up the base unit. . . . . . . . . . 10

Setting up the handset . . . . . . . . . . 10

Controls. . . . . . . . . . . . . . . . . . . . . . 13

Display. . . . . . . . . . . . . . . . . . . . . . . 14

Setting the unit before use . . . . . . . 15

Making/Answering Calls

Making calls. . . . . . . . . . . . . . . . . . . 16

Answering calls . . . . . . . . . . . . . . . . 16

Useful features during a call . . . . . . 17

Phonebook

Transferring calls between handsets,

conference calls . . . . . . . . . . . . . . . 38

Registering a handset . . . . . . . . . . . 38

Useful Information

Wall mounting . . . . . . . . . . . . . . . . . 39

Headset (optional). . . . . . . . . . . . . . 40

Lanyard/strap eyelet . . . . . . . . . . . . 40

Error messages. . . . . . . . . . . . . . . . 41

Troubleshooting . . . . . . . . . . . . . . . 42

Specifications . . . . . . . . . . . . . . . . . 46

Index

Index . . . . . . . . . . . . . . . . . . . . . . . . 47

Handset phonebook . . . . . . . . . . . . 19

Copying handset phonebook

items . . . . . . . . . . . . . . . . . . . . . . . . 20

Caller ID Service

Using Caller ID service . . . . . . . . . . 21

Caller list . . . . . . . . . . . . . . . . . . . . . 22

Programming

Programmable settings . . . . . . . . . . 24

Answering System

Answering system . . . . . . . . . . . . . . 29

Turning the answering system

on/off . . . . . . . . . . . . . . . . . . . . . . . . 29

Greeting message . . . . . . . . . . . . . . 30

Listening to messages using the base

unit . . . . . . . . . . . . . . . . . . . . . . . . . 30

Listening to messages using the

handset . . . . . . . . . . . . . . . . . . . . . . 31

Remote operation . . . . . . . . . . . . . . 32

Answering system settings . . . . . . . 33

Voice Mail Service

Using Voice Mail service . . . . . . . . . 35

Multi-unit Operation

Intercom . . . . . . . . . . . . . . . . . . . . . 37

Product information

Thank you for purchasing a Panasonic cordless telephone.

These operating instructions can be used for the following models:

KX-TG3021 KX-TG3022

KX-TG3031 KX-TG3032

Introduction

KX-TG3033

Important:

LThe suffix (NZ) in the following model numbers will be omitted in these instructions:

KX-TG3021NZ/KX-TG3022NZ/KX-TG3031NZ/KX-TG3032NZ/KX-TG3033NZ

Notable feature differences among the following models

Intercom

Model no. Answering system

\ ⇔ N

KX-TG3021 – – –

KX-TG3022 – – r

KX-TG3031 rr–

N ⇔ N

KX-TG3032 rrr

KX-TG3033 rrr

*1 Intercom calls can be made between the handset and base unit. *2 Intercom calls can be made between the handsets. *3 Intercom calls can be made between the handsets by purchasing and registering

1 or more optional handsets (KX-TGA301AZ, page 5).

Introduction

Special feature

NHandset voice enhancer

This feature clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand (page 18).

Accessory information

Included accessories

Quantity

No. Accessory item

1 AC adaptor for base unit 1 1 1

2 Telephone line cord 1 1 1

3 Wall mounting adaptor 1 1 1

4 Battery 1 2 3

5 Handset cover

6 Charger – 1 2

7 AC adaptor for charger – 1 2

*1 The handset cover comes attached to the handset.

1234

KX-TG3021/ KX-TG3031

123

KX-TG3022/ KX-TG3032

KX-TG3033

567

Additional/replacement accessories

Accessory item Order number

Introduction

Rechargeable nickel metal hydride (Ni-MH) battery

Accessory handset with charger KX-TGA301AZ

HHR-P107

Expanding your phone system

You can expand the phone system by registering optional handsets to a single base unit.

LA maximum of 4 total handsets

(included and optional) can be registered to a single base unit.

Handset (optional): KX-TGA301AZ

Introduction

Important safety instructions

When using the product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.

1. Read all instructions carefully.

2. Follow all warnings and instructions marked on the product.

3. Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. Use a moist cloth for cleaning.

4. Do not use the product near water, for example near a bathtub, wash bowl, kitchen sink, etc.

5. Place the product securely on a stable surface. Serious damage and/or injury may result if the product falls.

6. Do not cover slots and openings on the product. They are provided for ventilation and protection against overheating. Never place the product near radiators, or in a place where proper ventilation is not provided.

7. Use only the power source marked on the product. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

8. Do not place objects on the power cord. Install the product where no one can step or trip on the cord.

9. Do not overload power outlets and extension cords. This can result in the risk of fire or electric shock.

10. Never push any objects through slots in the product. This may result in the risk of fire or electric shock. Never spill any liquid on the product.

11. To reduce the risk of electric shock, do not disassemble the product. Take the product to an authorised service centre when service is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used.

12. Unplug the product from power outlets and take to an authorised service centre when the following conditions occur: A. When the power cord is

damaged or frayed.

B. If liquid has been spilled into the

product.

C. If the product has been exposed

to rain or water.

D. If the product does not work

normally by following the operating instructions. Adjust only controls covered by the operating instructions. Improper adjustment may require extensive work by an authorised service centre.

E. If the product has been dropped

or physically damaged.

F. If the product exhibits a distinct

change in performance.

13. During thunderstorms, avoid using telephones including cordless phones. There is a risk of an electric shock from lightning.

14. Do not use the product to report a gas leak, when in the vicinity of the leak.

SAVE THESE INSTRUCTIONS

Introduction

WARNING:

LTo prevent the risk of fire or electrical

shock, do not expose the product to rain or any type of moisture.

LUnplug the product from power

outlets if it emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.

LDo not spill liquids (detergents,

cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall socket, and do not use.

LDo not place or use this product near

automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

LCompletely insert the AC adaptor/

power plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

LRegularly remove any dust, etc. from

the AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

CAUTION:

Installation

LNever touch uninsulated telephone

wires or terminals unless the telephone line has been disconnected at the network interface.

LUse caution when installing or

modifying telephone lines.

LDo not touch the plug with wet hands. LThe AC adaptor is used as the main

disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

Battery

To reduce the risk of fire or injury to persons, read and follow these instructions.

LUse only the battery(ies) specified. LDo not dispose of the battery(ies) in a

fire. They may explode. Check with local waste management codes for special disposal instructions.

LDo not open or mutilate the

battery(ies). Released electrolyte is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed.

LExercise care when handling the

battery(ies). Do not allow conductive materials such as rings, bracelets or keys to touch the battery(ies), otherwise a short circuit may cause the battery(ies) and/or the conductive material to overheat and cause burns.

LCharge the battery(ies) provided, or

identified for use with the product only, in accordance with the instructions and limitations specified in this manual.

LNever install telephone wiring during

a lightning storm.

LNever install telephone line sockets in

wet locations unless the socket is specifically designed for wet locations.

Medical

LConsult the manufacturer of any

personal medical devices, such as pacemakers or hearing aids, to determine if they are adequately

Introduction

shielded from external RF (radio frequency) energy. (The product operates in the frequency range of 2.4 GHz to 2.48 GHz, and the power output is 125 mW (max.).) Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

General warnings

LThis equipment will be inoperable

when mains power fails.

LWhen a failure occurs which results in

the internal parts becoming accessible, disconnect the power supply cord immediately and return the product to an authorised service centre.

LDisconnect the telecom connection

before disconnecting the power connection prior to relocating the equipment, and reconnect the power first.

LNo “111” or other calls can be made

from this device during a mains power failure. This equipment shall not be set to make automatic calls to the Telecom “111” Emergency Service.

LTo minimise the possibility of lightning

damage, when you know that a thunderstorm is coming, we recommend that you: – Unplug the telephone line cord from

the phone socket.

– Unplug the power supply cord from

the AC power outlet.

electromagnetic interference. Any modifications to any part of the system or to any peripherals may void the EMC compliance of the system or the peripherals.

LThe product’s answering system only

responds to Distinctive Alert cadence(s) DA1 and DA3.

LNot all telephones will respond to

incoming ringing when connected to the extension socket.

LThis equipment may not provide for

the effective hand-over of a call to another device connected to the same line.

LThe grant of a Telepermit for any item

of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

Important notice

LUnder power failure conditions, this

telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.

LThe earpiece on the handset is

magnetised and may retain small metallic objects.

LThis equipment has been tested and

found to comply with AS/NZS CISPR22: 2004 limits for

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic units use radio waves to communicate with each other.

LFor maximum coverage and noise-

free communications, place your base unit: – at a convenient, high, and central

location with no obstructions between the handset and base unit in an indoor environment.

– away from electronic appliances

such as TVs, radios, personal computers, wireless devices or other phones.

– avoid facing radio frequency

transmitters, such as external antennas of mobile phone cell stations (avoid putting the base unit on a bay window or near a window).

Introduction

LThe product should be kept away

from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 5 °C or greater than 40 °C. Damp basements should also be avoided.

LThe maximum calling distance may

be shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

LOperating the product near electrical

appliances may cause interference. Move away from the electrical appliances.

Routine care

LWipe the outer surface of the product

with a soft moist cloth. Do not use benzine, thinner, or any abrasive powder.

LCoverage and voice quality depends

on the local environmental conditions.

LIf the reception for a base unit location

is not satisfactory, move the base unit to another location for better reception.

Environment

LKeep the product away from electrical

noise generating devices, such as fluorescent lamps and motors.

LThe product should be kept free from

excessive smoke, dust, high temperature, and vibration.

LThe product should not be exposed to

direct sunlight.

LDo not place heavy objects on top of

the product.

LWhen you leave the product unused

for a long period of time, unplug the product from the power outlet.

Preparation

Setting up the base unit

LThe unit is not designed to be used

with rotary (pulse dialling) services.

LThe unit’s answering system will not

answer incoming calls on your FaxAbility number.

Connecting the AC adaptor and telephone line cord

Connect the telephone line cord until it clicks into the base unit and telephone line socket (A). Connect the AC adaptor cord (B) by pressing the plug firmly (C).

LUse only the included Panasonic AC

adaptor PQLV203AL.

To single-line

telephone socket

(230–240 V AC,

50/60 Hz)

If you subscribe to an ADSL service

Please attach a noise filter (contact your ADSL provider) to the telephone line between the base unit and the telephone line socket in the event of the following: – Noise is heard during conversations. – Caller ID features do not function

properly.

To single-line telephone socket

Noise filter

Setting up the handset

Hooks

Note:

LThe AC adaptor must remain

connected at all times. (It is normal for the adaptor to feel warm during use.)

LThe AC adaptor should be connected

to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.

LThe unit will not work during a power

failure. We recommend connecting a corded telephone to the same telephone line or to the same telephone socket using a BT double adaptor.

Connecting the AC adaptor

Available model:

KX-TG3022/KX-TG3032/ KX-TG3033

LUse only the included Panasonic AC

adaptor PQLV208AL.

Preparation

(230–240 V AC, 50/60 Hz)

Bottom of the charger

Hooks

Fasten the AC adaptor cord to prevent it from being disconnected.

Battery installation/ replacement

Press the notch of the handset cover firmly, and slide it in the direction of the arrow. LIf necessary, remove the old

battery.

Battery charge

Place the handset on the base unit or charger for 7 hours before initial use.

LWhile charging, “Charging” is

displayed and the charge indicator on the handset lights. When the battery is fully charged, “Charge completed” is displayed.

Base unit:

Charge contacts

LModel shown is KX-TG3021.

2 Insert the battery (A), and press it

down until it snaps into position (B). Then close the handset cover (C,

D).

Important:

LUse only the rechargeable Panasonic

battery noted on page 5.

Charger:

Available model:

KX-TG3022/KX-TG3032/ KX-TG3033

Charge contacts

Note:

LIf you want to use the handset

immediately, charge the battery for at least 15 minutes.

Preparation

LTo ensure that the battery charges

properly, clean the charge contacts of the handset, base unit, and charger with a soft, dry cloth once a month. Clean more often if the unit is subject to the exposure of grease, dust, or high humidity.

LWhen the battery is empty, “Charge

for 7h” is displayed and the charge

indicator does not light for about 5 minutes to concentrate on charging.

Battery level

Battery icon Battery level

5 Fully charged

6 Medium

7 Low

Flashing: needs to be recharged.

8 Empty

Note:

LWhen the battery needs to be

charged, the handset beeps intermittently during use.

Panasonic battery performance

Operation Operating time

While in use (talking)

While not in use (standby)

While using the clarity booster feature (page 18)

Note:

LBattery operating time may be

shortened over time depending on usage conditions and surrounding temperature.

Up to 5 hours

Up to 11 days

Up to 3 hours

LBattery power is consumed whenever

the handset is off the base unit or charger, even when the handset is not in use.

LAfter the handset is fully charged,

displaying “Charge completed”, it may be left on the base unit or charger without any ill effect on the battery.

LThe battery level may not be

displayed correctly after you replace the battery. In this case, place the handset on the base unit or charger and let it charge for 7 hours.

Symbols used in these operating instructions

Symbol Meaning

{}

Button name/ soft key name

i Proceed to the next

“ ”

Example:

“Alarm”

Example:

{V}/{^}: “Off”

The words in the brackets indicate button names/soft key names on the handset and base unit.

Example:

Unit keys: {C}, {OFF} Soft keys:

{View CID}, {Phonebook}

operation.

The words in quotations indicate the menu on the display.

Press {V} or {^} to select “Off”.

Controls

Preparation

Base unit (KX-TG3031/KXTG3032/KX-TG3033)

Base unit (KX-TG3021/KXTG3022)

A {LOCATOR} B IN USE indicator C Charge contacts

A B C

F G

H I

JKMNL

A {GREETING REC} (Recording) B {GREETING CHECK} C Speaker D {ERASE} E {ANSWER ON}

ANSWER ON indicator

F {MESSAGE}

MESSAGE indicator

G {>} (SKIP) H IN USE indicator I {LOCATOR}{INTERCOM} J VOLUME {<}{>} K MIC (Microphone) L {<} (REPEAT) M {STOP} N Charge contacts

Preparation

Handset

G H

A Speaker B Soft keys C Headset socket

M N

Using the navigator key

The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}.

Adjusting audio volume

Press {^} or {V} repeatedly while talking.

{^}

{<}{>}

{V}

Using the soft keys

The handset features 2 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.

10:30AM [1] View Phone

CID book

D {C} (TALK) E Navigator key ({^} {V} {<}{>}) F {s} (SP-PHONE) G {RECALL}{CALL WAIT} H Microphone I Charge contacts J Lanyard/strap eyelet K Charge indicator

Ringer indicator Message indicator

L Receiver M Display N {MENU} O {OFF} P {PAU SE}{REDIAL} Q {HOLD}{INTERCOM}

Display

Handset display items

Displayed item

J Voice enhancer is on.

5 Battery level

Example:

[1]

Meaning

The handset’s extension number (example shown here: handset 1)

Setting the unit before use

Important:

LTo program features by scrolling

through the display menus, see page

24.

Date and time

Set the correct date and time. – To display the date and time when the

calls were received in the caller list.

– To use the available alarm function

(page 28).

– When you play back a message from

the answering system (page 30), the unit announces the day and time it was recorded. (KX-TG3031/KXTG3032/KX-TG3033)

Preparation

1 {MENU} i {4}{1} 2 Enter the current day, month, and

year by selecting 2 digits for each. Example: 15 August, 2007

{1}{5}{0}{8}{0}{7}

3 Enter the current hour and minute

(12-hour clock format) by selecting 2 digits for each. Example: 9:30

{0}{9}{3}{0}

4 {AM/PM}: Select “AM” or “PM”. 5 {Save} i {OFF}

Note:

LIf you make a mistake when entering

the date and time, press {<}, {>}, {^}, or {V} to move the cursor, then make the correction.

LThe date and time may be incorrect

after a power failure. In this case, set the date and time again.

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