Panasonic KX-TG3032NZ, KX-TG3021NZ, KX-TG3022NZ, KX-TG3033NZ User Manual

Operating Instructions

2.4 GHz Expandable Digital Cordless Phone

Model No. KX-TG3021NZ

with 2 Handsets

Model No.

2.4 GHz Expandable Digital Cordless

Model No. KX-TG3031NZ

Model No.

Model No.

KX-TG3022NZ

Answering System

with 2 Handsets

KX-TG3032NZ

with 3 Handsets

KX-TG3033NZ

Model shown is KX-TG3021NZ.

This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your service provider/
telephone company.

Charge the handset battery for 7 hours before initial use.

Please read these Operating Instructions before using the unit and save for
future reference.

Table of Contents

Introduction

Product information . . . . . . . . . . . . . . 3

Accessory information . . . . . . . . . . . . 4

Important safety instructions . . . . . . . 6

For best performance . . . . . . . . . . . . 9

Preparation

Setting up the base unit. . . . . . . . . . 10

Setting up the handset . . . . . . . . . . 10

Controls. . . . . . . . . . . . . . . . . . . . . . 13

Display. . . . . . . . . . . . . . . . . . . . . . . 14

Setting the unit before use . . . . . . . 15

Making/Answering Calls

Making calls. . . . . . . . . . . . . . . . . . . 16

Answering calls . . . . . . . . . . . . . . . . 16

Useful features during a call . . . . . . 17

Phonebook

Transferring calls between handsets,

conference calls . . . . . . . . . . . . . . . 38

Registering a handset . . . . . . . . . . . 38

Useful Information

Wall mounting . . . . . . . . . . . . . . . . . 39

Headset (optional). . . . . . . . . . . . . . 40

Lanyard/strap eyelet . . . . . . . . . . . . 40

Error messages. . . . . . . . . . . . . . . . 41

Troubleshooting . . . . . . . . . . . . . . . 42

Specifications . . . . . . . . . . . . . . . . . 46

Index

Index . . . . . . . . . . . . . . . . . . . . . . . . 47

Handset phonebook . . . . . . . . . . . . 19

Copying handset phonebook

items . . . . . . . . . . . . . . . . . . . . . . . . 20

Caller ID Service

Using Caller ID service . . . . . . . . . . 21

Caller list . . . . . . . . . . . . . . . . . . . . . 22

Programming

Programmable settings . . . . . . . . . . 24

Answering System

Answering system . . . . . . . . . . . . . . 29

Turning the answering system

on/off . . . . . . . . . . . . . . . . . . . . . . . . 29

Greeting message . . . . . . . . . . . . . . 30

Listening to messages using the base

unit . . . . . . . . . . . . . . . . . . . . . . . . . 30

Listening to messages using the

handset . . . . . . . . . . . . . . . . . . . . . . 31

Remote operation . . . . . . . . . . . . . . 32

Answering system settings . . . . . . . 33

Voice Mail Service

Using Voice Mail service . . . . . . . . . 35

Multi-unit Operation

Intercom . . . . . . . . . . . . . . . . . . . . . 37

2

Product information

Thank you for purchasing a Panasonic cordless telephone.

These operating instructions can be used for the following models:

KX-TG3021 KX-TG3022

KX-TG3031 KX-TG3032

Introduction

KX-TG3033

Important:

LThe suffix (NZ) in the following model numbers will be omitted in these instructions:

KX-TG3021NZ/KX-TG3022NZ/KX-TG3031NZ/KX-TG3032NZ/KX-TG3033NZ

Notable feature differences among the following models

Intercom

Model no. Answering system

\ ⇔ N

KX-TG3021 – – –

KX-TG3022 – – r

KX-TG3031 rr–

*1

N ⇔ N

*2

*3

*3

KX-TG3032 rrr

KX-TG3033 rrr

*1 Intercom calls can be made between the handset and base unit.
*2 Intercom calls can be made between the handsets.
*3 Intercom calls can be made between the handsets by purchasing and registering

1 or more optional handsets (KX-TGA301AZ, page 5).

3

Introduction

Special feature

NHandset voice enhancer

This feature clarifies the voice of the person you are talking to, reproducing a more
natural-sounding voice that is easier to hear and understand (page 18).

Accessory information

Included accessories

Quantity

No. Accessory item

1 AC adaptor for base unit 1 1 1

2 Telephone line cord 1 1 1

3 Wall mounting adaptor 1 1 1

4 Battery 1 2 3

5 Handset cover

6 Charger – 1 2

7 AC adaptor for charger – 1 2

*1 The handset cover comes attached to the handset.

1234

*1

KX-TG3021/
KX-TG3031

123

KX-TG3022/
KX-TG3032

KX-TG3033

567

4

Additional/replacement accessories

Accessory item Order number

Introduction

Rechargeable nickel metal hydride
(Ni-MH) battery

Accessory handset with charger KX-TGA301AZ

HHR-P107

Expanding your phone system

You can expand the phone system by
registering optional handsets to a single
base unit.

LA maximum of 4 total handsets

(included and optional) can be
registered to a single base unit.

Handset (optional): KX-TGA301AZ

5

Introduction

Important safety
instructions

When using the product, basic safety
precautions should always be followed
to reduce the risk of fire, electric shock,
or personal injury.

1. Read all instructions carefully.

2. Follow all warnings and instructions
marked on the product.

3. Unplug the product from power
outlets before cleaning. Do not use
liquid or aerosol cleaners. Use a
moist cloth for cleaning.

4. Do not use the product near water,
for example near a bathtub, wash
bowl, kitchen sink, etc.

5. Place the product securely on a
stable surface. Serious damage
and/or injury may result if the
product falls.

6. Do not cover slots and openings on
the product. They are provided for
ventilation and protection against
overheating. Never place the
product near radiators, or in a place
where proper ventilation is not
provided.

7. Use only the power source marked
on the product. If you are not sure of
the type of power supplied to your
home, consult your dealer or local
power company.

8. Do not place objects on the power
cord. Install the product where no
one can step or trip on the cord.

9. Do not overload power outlets and
extension cords. This can result in
the risk of fire or electric shock.

10. Never push any objects through
slots in the product. This may result
in the risk of fire or electric shock.
Never spill any liquid on the product.

11. To reduce the risk of electric shock,
do not disassemble the product.
Take the product to an authorised
service centre when service is
required. Opening or removing
covers may expose you to
dangerous voltages or other risks.
Incorrect reassembly can cause
electric shock when the product is
subsequently used.

12. Unplug the product from power
outlets and take to an authorised
service centre when the following
conditions occur:
A. When the power cord is

damaged or frayed.

B. If liquid has been spilled into the

product.

C. If the product has been exposed

to rain or water.

D. If the product does not work

normally by following the
operating instructions. Adjust
only controls covered by the
operating instructions. Improper
adjustment may require
extensive work by an authorised
service centre.

E. If the product has been dropped

or physically damaged.

F. If the product exhibits a distinct

change in performance.

13. During thunderstorms, avoid using
telephones including cordless
phones. There is a risk of an electric
shock from lightning.

14. Do not use the product to report a
gas leak, when in the vicinity of the
leak.

SAVE THESE
INSTRUCTIONS

6

Introduction

WARNING:

LTo prevent the risk of fire or electrical

shock, do not expose the product to
rain or any type of moisture.

LUnplug the product from power

outlets if it emits smoke, an abnormal
smell, or makes an unusual noise.
These conditions can cause fire or
electric shock. Confirm that smoke
has stopped emitting and contact an
authorised service centre.

LDo not spill liquids (detergents,

cleansers, etc.) onto the telephone
line cord plug, or allow it to become
wet at all. This may cause a fire. If the
telephone line cord plug becomes
wet, immediately pull it from the
telephone wall socket, and do not
use.

LDo not place or use this product near

automatically controlled devices such
as automatic doors and fire alarms.
Radio waves emitted from this
product may cause such devices to
malfunction resulting in an accident.

LCompletely insert the AC adaptor/

power plug into the power outlet.
Failure to do so may cause electric
shock and/or excessive heat resulting
in a fire.

LRegularly remove any dust, etc. from

the AC adaptor/power plug by pulling
it from the power outlet, then wiping
with a dry cloth. Accumulated dust
may cause an insulation defect from
moisture, etc. resulting in a fire.

CAUTION:

Installation

LNever touch uninsulated telephone

wires or terminals unless the
telephone line has been
disconnected at the network
interface.

LUse caution when installing or

modifying telephone lines.

LDo not touch the plug with wet hands.
LThe AC adaptor is used as the main

disconnect device. Ensure that the
AC outlet is installed near the product
and is easily accessible.

Battery

To reduce the risk of fire or injury to
persons, read and follow these
instructions.

LUse only the battery(ies) specified.
LDo not dispose of the battery(ies) in a

fire. They may explode. Check with
local waste management codes for
special disposal instructions.

LDo not open or mutilate the

battery(ies). Released electrolyte is
corrosive and may cause burns or
injury to the eyes or skin. The
electrolyte may be toxic if swallowed.

LExercise care when handling the

battery(ies). Do not allow conductive
materials such as rings, bracelets or
keys to touch the battery(ies),
otherwise a short circuit may cause
the battery(ies) and/or the conductive
material to overheat and cause burns.

LCharge the battery(ies) provided, or

identified for use with the product
only, in accordance with the
instructions and limitations specified
in this manual.

LNever install telephone wiring during

a lightning storm.

LNever install telephone line sockets in

wet locations unless the socket is
specifically designed for wet
locations.

Medical

LConsult the manufacturer of any

personal medical devices, such as
pacemakers or hearing aids, to
determine if they are adequately

7

Introduction

shielded from external RF (radio
frequency) energy. (The product
operates in the frequency range of 2.4
GHz to 2.48 GHz, and the power
output is 125 mW (max.).) Do not use
the product in health care facilities if
any regulations posted in the area
instruct you not to do so. Hospitals or
health care facilities may be using
equipment that could be sensitive to
external RF energy.

General warnings

LThis equipment will be inoperable

when mains power fails.

LWhen a failure occurs which results in

the internal parts becoming
accessible, disconnect the power
supply cord immediately and return
the product to an authorised service
centre.

LDisconnect the telecom connection

before disconnecting the power
connection prior to relocating the
equipment, and reconnect the power
first.

LNo “111” or other calls can be made

from this device during a mains power
failure. This equipment shall not be
set to make automatic calls to the
Telecom “111” Emergency Service.

LTo minimise the possibility of lightning

damage, when you know that a
thunderstorm is coming, we
recommend that you:
– Unplug the telephone line cord from

the phone socket.

– Unplug the power supply cord from

the AC power outlet.

electromagnetic interference. Any
modifications to any part of the
system or to any peripherals may void
the EMC compliance of the system or
the peripherals.

LThe product’s answering system only

responds to Distinctive Alert
cadence(s) DA1 and DA3.

LNot all telephones will respond to

incoming ringing when connected to
the extension socket.

LThis equipment may not provide for

the effective hand-over of a call to
another device connected to the
same line.

LThe grant of a Telepermit for any item

of terminal equipment indicates only
that Telecom has accepted that the
item complies with minimum
conditions for connection to its
network. It indicates no endorsement
of the product by Telecom, nor does it
provide any sort of warranty. Above
all, it provides no assurance that any
item will work correctly in all respects
with another item of Telepermitted
equipment of a different make or
model, nor does it imply that any
product is compatible with all of
Telecom’s network services.

Important notice

LUnder power failure conditions, this

telephone may not operate. Please
ensure that a separate telephone, not
dependent on local power, is
available for emergency use.

LThe earpiece on the handset is

magnetised and may retain small
metallic objects.

LThis equipment has been tested and

found to comply with AS/NZS
CISPR22: 2004 limits for

8

For best performance

Base unit location/avoiding noise

The base unit and other compatible
Panasonic units use radio waves to
communicate with each other.

LFor maximum coverage and noise-

free communications, place your
base unit:
– at a convenient, high, and central

location with no obstructions
between the handset and base unit
in an indoor environment.

– away from electronic appliances

such as TVs, radios, personal
computers, wireless devices or
other phones.

– avoid facing radio frequency

transmitters, such as external
antennas of mobile phone cell
stations (avoid putting the base unit
on a bay window or near a window).

Introduction

LThe product should be kept away

from heat sources such as heaters,
kitchen stoves, etc. It should not be
placed in rooms where the
temperature is less than 5 °C or
greater than 40 °C. Damp basements
should also be avoided.

LThe maximum calling distance may

be shortened when the product is
used in the following places: Near
obstacles such as hills, tunnels,
underground, near metal objects such
as wire fences, etc.

LOperating the product near electrical

appliances may cause interference.
Move away from the electrical
appliances.

Routine care

LWipe the outer surface of the product

with a soft moist cloth. Do not use
benzine, thinner, or any abrasive
powder.

LCoverage and voice quality depends

on the local environmental conditions.

LIf the reception for a base unit location

is not satisfactory, move the base unit
to another location for better
reception.

Environment

LKeep the product away from electrical

noise generating devices, such as
fluorescent lamps and motors.

LThe product should be kept free from

excessive smoke, dust, high
temperature, and vibration.

LThe product should not be exposed to

direct sunlight.

LDo not place heavy objects on top of

the product.

LWhen you leave the product unused

for a long period of time, unplug the
product from the power outlet.

9

Preparation

Setting up the base
unit

LThe unit is not designed to be used

with rotary (pulse dialling) services.

LThe unit’s answering system will not

answer incoming calls on your
FaxAbility number.

Connecting the AC adaptor
and telephone line cord

Connect the telephone line cord until it
clicks into the base unit and telephone
line socket (A). Connect the AC
adaptor cord (B) by pressing the plug
firmly (C).

LUse only the included Panasonic AC

adaptor PQLV203AL.

A

To single-line

B

telephone socket

C

(230–240 V AC,

50/60 Hz)

If you subscribe to an ADSL service

Please attach a noise filter (contact your
ADSL provider) to the telephone line
between the base unit and the
telephone line socket in the event of the
following:
– Noise is heard during conversations.
– Caller ID features do not function

properly.

To single-line
telephone socket

Noise filter

Setting up the handset

Hooks

Note:

LThe AC adaptor must remain

connected at all times. (It is normal for
the adaptor to feel warm during use.)

LThe AC adaptor should be connected

to a vertically oriented or floor­mounted AC outlet. Do not connect
the AC adaptor to a ceiling-mounted
AC outlet, as the weight of the
adaptor may cause it to become
disconnected.

LThe unit will not work during a power

failure. We recommend connecting a
corded telephone to the same
telephone line or to the same
telephone socket using a BT double
adaptor.

Connecting the AC adaptor

Available model:

KX-TG3022/KX-TG3032/
KX-TG3033

LUse only the included Panasonic AC

adaptor PQLV208AL.

10

Preparation

(230–240 V AC,
50/60 Hz)

Bottom of the charger

Hooks

Hooks

Fasten the AC adaptor cord to
prevent it from being disconnected.

Battery installation/
replacement

1

Press the notch of the handset cover
firmly, and slide it in the direction of
the arrow.
LIf necessary, remove the old

battery.

Battery charge

Place the handset on the base unit or
charger for 7 hours before initial use.

LWhile charging, “Charging” is

displayed and the charge indicator on
the handset lights. When the battery
is fully charged, “Charge
completed” is displayed.

Base unit:

Charge
contacts

LModel shown is KX-TG3021.

2 Insert the battery (A), and press it

down until it snaps into position (B).
Then close the handset cover (C,

D).

B

A

Important:

LUse only the rechargeable Panasonic

battery noted on page 5.

C

D

Charger:

Available model:

KX-TG3022/KX-TG3032/
KX-TG3033

Charge
contacts

Note:

LIf you want to use the handset

immediately, charge the battery for at
least 15 minutes.

11

Preparation

LTo ensure that the battery charges

properly, clean the charge contacts of
the handset, base unit, and charger
with a soft, dry cloth once a month.
Clean more often if the unit is subject
to the exposure of grease, dust, or
high humidity.

LWhen the battery is empty, “Charge

for 7h” is displayed and the charge

indicator does not light for about 5
minutes to concentrate on charging.

Battery level

Battery icon Battery level

5 Fully charged

6 Medium

7 Low

Flashing: needs to
be recharged.

8 Empty

Note:

LWhen the battery needs to be

charged, the handset beeps
intermittently during use.

Panasonic battery performance

Operation Operating time

While in use
(talking)

While not in use
(standby)

While using the
clarity booster
feature (page 18)

Note:

LBattery operating time may be

shortened over time depending on
usage conditions and surrounding
temperature.

Up to 5 hours

Up to 11 days

Up to 3 hours

LBattery power is consumed whenever

the handset is off the base unit or
charger, even when the handset is not
in use.

LAfter the handset is fully charged,

displaying “Charge completed”, it
may be left on the base unit or
charger without any ill effect on the
battery.

LThe battery level may not be

displayed correctly after you replace
the battery. In this case, place the
handset on the base unit or charger
and let it charge for 7 hours.

Symbols used in these
operating instructions

Symbol Meaning

{}

Button name/
soft key name

i Proceed to the next

“ ”

Example:

“Alarm”

Example:

{V}/{^}: “Off”

The words in the
brackets indicate
button names/soft
key names on the
handset and base
unit.

Example:

Unit keys:
{C}, {OFF}
Soft keys:

{View CID},
{Phonebook}

operation.

The words in
quotations indicate
the menu on the
display.

Press {V} or {^} to
select “Off”.

12

Controls

Preparation

Base unit (KX-TG3031/KX­TG3032/KX-TG3033)

Base unit (KX-TG3021/KX­TG3022)

BC

A {LOCATOR}
B IN USE indicator
C Charge contacts

A

A B C

D

E

F
G

H
I

JKMNL

A {GREETING REC} (Recording)
B {GREETING CHECK}
C Speaker
D {ERASE}
E {ANSWER ON}

ANSWER ON indicator

F {MESSAGE}

MESSAGE indicator

G {>} (SKIP)
H IN USE indicator
I {LOCATOR}{INTERCOM}
J VOLUME {<}{>}
K MIC (Microphone)
L {<} (REPEAT)
M {STOP}
N Charge contacts

13

Preparation

Handset

A

B

C

D

E

F

G
H

I

A Speaker
B Soft keys
C Headset socket

J

K

L

M
N

B

O

P

Q

Using the navigator key

The handset navigator key can be used
to navigate through menus and to select
items shown on the display by pressing
{^}, {V}, {<}, or {>}.

Adjusting audio volume

Press {^} or {V} repeatedly while
talking.

{^}

{<}{>}

{V}

Using the soft keys

The handset features 2 soft keys. By
pressing a soft key, you can select the
feature shown directly above it on the
display.

5

10:30AM [1]
View Phone

K

CID book

L

D {C} (TALK)
E Navigator key ({^} {V} {<}{>})
F {s} (SP-PHONE)
G {RECALL}{CALL WAIT}
H Microphone
I Charge contacts
J Lanyard/strap eyelet
K Charge indicator

Ringer indicator
Message indicator

L Receiver
M Display
N {MENU}
O {OFF}
P {PAU SE}{REDIAL}
Q {HOLD}{INTERCOM}

Display

Handset display items

Displayed
item

J Voice enhancer is on.

5 Battery level

Example:

[1]

Meaning

The handset’s
extension number
(example shown here:
handset 1)

14

Setting the unit before
use

Important:

LTo program features by scrolling

through the display menus, see page

24.

Date and time

Set the correct date and time.
– To display the date and time when the

calls were received in the caller list.

– To use the available alarm function

(page 28).

– When you play back a message from

the answering system (page 30), the
unit announces the day and time it
was recorded. (KX-TG3031/KX­TG3032/KX-TG3033)

Preparation

1 {MENU} i {4}{1}
2 Enter the current day, month, and

year by selecting 2 digits for each.
Example: 15 August, 2007

{1}{5}{0}{8}{0}{7}

3 Enter the current hour and minute

(12-hour clock format) by selecting 2
digits for each.
Example: 9:30

{0}{9}{3}{0}

4 {AM/PM}: Select “AM” or “PM”.
5 {Save} i {OFF}

Note:

LIf you make a mistake when entering

the date and time, press {<}, {>},
{^}, or {V} to move the cursor, then
make the correction.

LThe date and time may be incorrect

after a power failure. In this case, set
the date and time again.

15

Making/Answering Calls

Making calls

Erasing a number in the redial list

1 {REDIAL}

1 Dial the phone number.

LTo correct a digit, press {Clear}.

2 Press {C} or {Call}.
3 When you finish talking, press {OFF}

or place the handset on the base unit
or charger.

Note:

L“Line in use” is displayed when

someone is talking on the handset or
another phone.

Using the speakerphone

1 Dial the phone number, and press

{s}.
LSpeak alternately with the other

party.

2 When you finish talking, press

{OFF}.

Note:

LUse the speakerphone in a quiet

environment.

LTo switch to the receiver, press {C}.

2 {V}/{^}: Select the desired phone

number.

3 {Erase} i {Yes} i {OFF}

PAUSE button (for PBX/long
distance service users)

A pause is sometimes required when
making calls using a PBX or long
distance service. When storing a calling
card access number and/or PIN in the
phonebook, a pause is also needed
(page 20).
For example, if you need to dial the line
access number “9” when making
outside calls with a PBX:

1 {9} i {PAUSE} i Dial the

phone number.

2 {C}

Note:

LA 3.5 second pause is inserted each

time {PAUSE } is pressed. Press
repeatedly to insert longer pauses.

Adjusting the receiver/speaker
volume

Press {^} or {V} repeatedly while
talking.

Making a call using the redial list

The last 5 phone numbers dialled are
stored in the redial list (each 48 digits
max.).

1 {REDIAL}
2 {V}/{^}: Select the desired phone

number.

3 {C}

16

Answering calls

When a call is being received, the ringer
indicator flashes rapidly.

1 Press {C} or {s}.

LYou can also answer the call by

pressing any dial key from {0} to
{9}, {*}, {#}, or {INTERCOM}.

(Any key talk feature)

2 When you finish talking, press

{OFF}.

Note:

LYou can change the ringer tone and

handset ringer volume (page 26).

Making/Answering Calls

Auto talk

This feature allows you to answer a call
by simply lifting the handset off the base
unit or charger. You do not need to
press {C}. To activate this feature, see
page 26.

Temporary ringer off

While the handset is ringing for an
outside call, you can turn the ringer off
temporarily by pressing {OFF}.

Adjusting the base unit ringer
volume

Available model:

KX-TG3031/KX-TG3032/
KX-TG3033

Press {>} or {<} repeatedly to select
the desired volume.

LTo turn the ringer off, press and hold

{<} until the unit beeps 2 times.

rapidly. After 4 additional minutes on
hold, the call is disconnected.

Mute button

While mute is turned on, you can hear
the other party, but the other party
cannot hear you.
To mute your voice, press {Mute}.

LTo return to the conversation, press

{Mute} or {C}.

Note:

LWhen this feature is turned on,

{Mute} flashes.

L{Mute} is a soft key visible on the

handset display during a call.

RECALL button

Pressing {RECALL} allows you to use
special features of your host PBX such
as transferring an extension call, or
accessing optional telephone services
such as Call Waiting.

Useful features during
a call

HOLD button

This feature allows you to put an
outside call on hold.
Press {HOLD} 2 times during an
outside call.

LTo release the hold, press {C}.
LAnother handset user can take the

call by pressing {C}.

Note:

LIf another phone is connected to the

same line (page 10), you can also
take the call by lifting its handset.

LIf a call is kept on hold for more than 6

minutes, an alarm tone starts to
sound and the ringer indicator flashes

Note:

LTo change the recall time, see page

26.

For Call Waiting service
users

To use Call Waiting, you must subscribe
to your service provider/telephone
company’s Call Waiting service.
This feature allows you to receive calls
while you are already talking on the
phone. If you receive a call while on the
phone, you will hear a Call Waiting tone.
Please contact your service provider/
telephone company for details and
availability of this service in your area.
Press {CALL WAIT} to answer the 2nd
call.

L

To switch between calls, press

CALL WAIT}.

{

17

Making/Answering Calls

Handset clarity booster

This feature can improve sound clarity
when the handset is used in an area
where there may be interference.
During an outside call, this feature is
turned on automatically when
necessary. You can also turn this
feature on or off manually.

1 Press {MENU} during an outside

call.

2 {V}/{^}: Select “Booster on” or

“Booster off”. i {Select}

Note:

LWhen this feature is turned on,

“BOOST” flashes.

LWhen this feature is turned off

manually during a call, it does not turn
on automatically during the same call.

Call share

This feature allows the handset to join
an existing outside call.
To join the conversation, press {C}
when the other handset is on an outside
call.

Note:

LThe possible number of participating

parties depends on the model.
KX-TG3021/KX-TG3022:
– 3 parties (including 1 outside party)
KX-TG3031/KX-TG3032/
KX-TG3033:
– 4 parties (including 1 outside party)

LWhile this feature is turned on;

– the battery operating time is

shortened (page 12).

– the maximum number of extensions

that can be used at a time may
decrease.

Handset voice enhancer

This feature can simulate a band signal
above the normal bandwidth limitations,
achieving a sound which is close to the
actual voice. You can turn this feature
on or off depending on the
circumstance.
Press {(VE)} during an outside call to
turn on or off this feature.

Note:

LWhen this feature is turned on, J

is displayed.

LDepending on the condition and

quality of your telephone line, this
feature may emphasise existing line
noise. If it becomes difficult to hear,
turn this feature off.

18

Key Character

Phonebook

Handset phonebook

You can add up to 50 items to the
handset phonebook and search for
phonebook items by name.

Adding items to the
phonebook

1

{Phonebook}

2 {Add}
3 Enter the name (max. 16

characters). i {Next}

4 Enter the phone number (max. 32

digits). i {Next} i {Save}
LTo add other items, repeat from

step 2.

5 {OFF}

Note:

LYour service provider/telephone

company may charge you for a local
call if the number dialled has the area
code prefix included. If this is
unacceptable, dial only the 7-digit
local number. Do not dial the “0” prefix
or the area code.

Character table for entering names

{0} 0Space

{*} ;

{#} #

LTo enter another character that is

located on the same dial key, first
press {>} to move the cursor to the
next space.

Editing/correcting a mistake

Press {<} or {>} to move the cursor to
the character or number you want to
erase, then press {Clear}. Enter the
appropriate character or number.

LPress and hold {Clear} to erase all

characters or numbers.

Finding and calling a
phonebook item

Searching for a name alphabetically
by scrolling through all items

1 {Phonebook} i {Search}
2 {V}/{^}: Select the desired item.
3 Press {C} to dial the phone

number.

Key Character

{1} &’(),–./1

{2} abcABC2

{3} def DEF3

{4} ghi GHI 4

{5} jklJKL5

{6} mnoMNO6

{7} pqr sPQRS7

{8} tuvTUV8

{9} wxyzWXYZ9

Searching for a name by initial

1 {Phonebook} i {Search}
2 Press the dial key ({0} – {9}, {#}, or

{*}) that corresponds to the first
letter you are searching for (see the
character table, page 19).
Example: “LISA”
Press {5} repeatedly to display the
first phonebook entry starting with
the initial “L” and go to step 3.
LIf there is no item corresponding to

the letter you selected, the next
item is displayed.

3 Press {V} to select the desired item.

19

Phonebook

4 Press {C} to dial the phone

number.

Copying handset

Editing items in the
phonebook

1

Find the desired item (page 19). i

{Edit}

2 Edit the name if necessary (see the

character table, page 19). i

{Next}

3 Edit the phone number if necessary.

i {Next} i {Save} i {OFF}

Erasing items in the
phonebook

1

Find the desired item (page 19).

2 {Erase} i {Yes} i {OFF}

Chain dial

This feature allows you to dial phone
numbers in the handset phonebook
while you are on a call. This feature can
be used, for example, to dial a calling
card access number or bank account
PIN that you have stored in the handset
phonebook, without having to dial
manually.

phonebook items

You can copy one or all of the
phonebook items from one handset to
another.

Copying an item

1

{MENU} i {#}{1}

2 {V}/{^}: Select the handset to copy

to. i {Next}

3 {V}/{^}: Select the desired item. i

{Send}

4 Press {OFF} after the long beep.

Copying all items

1

{MENU} i {#}{2}

2 {V}/{^}: Select the handset to copy

to. i {Send}

3 Press {OFF} after the long beep.

1 During an outside call, press

{MENU}.

2 {V}/{^}: “Phonebook” i {Select}
3 Find the desired item (page 19). i

{Call}

Note:

LWhen storing a calling card access

number and your PIN in the
phonebook as one phonebook item,
press {PAUSE} to add pauses after
the number and PIN as necessary
(page 16).

20

Using Caller ID service

Caller ID Service

Caller information for the last 50 callers
is logged in the caller list by the most
recent call to the oldest.

Important:

LThis unit is Caller ID compatible. To

use Caller ID features, you must
subscribe to your service provider/
telephone company’s Caller ID

service.
For all local and national incoming calls,
your display will show the area code
(e.g. 09 for Auckland) or the cellular
prefix (e.g. 0274 for Telecom Cellular)
followed by the caller’s phone number.
An Auckland caller’s number will be
displayed as 09XXXXXXX. The 7 X’s
represent the 7 digits of the caller’s
phone number. A caller from a 6-digit
Telecom Cellular number will be
displayed as 0274XXXXXX. For
incoming international calls, your
display may only show “0000”. For
business users on a Centrex line, your
display will show Centrex extension
numbers in the shorter extension
number format used within your
company.

LIf the unit cannot receive caller

information, the following is
displayed:
–“Out of area”: The caller dialled

from an area which does not
provide Caller ID service.

–“Private caller”: The caller

requested not to send caller
information.

LIf the unit is connected to a PBX

system, caller information may not be
received properly. Consult your PBX
supplier.

LIf the name display service is

available in your area, the display
shows caller names. For further
information, please contact your
service provider/telephone company.

Missed calls

If a call is not answered, the unit treats
the call as a missed call. You can view
the number of missed calls by pressing

{View CID}.

LThe Caller ID information is not

presented on incoming fax calls if

Telecom FaxAbility is used.

Using toll services from Telecom or
another company

Your service provider/telephone
company may charge you for a local call
if the number dialled has the area code
prefix included. If this is unacceptable,
dial only the 7-digit local number. Do not
dial the “0” prefix or the area code.

Caller ID features

When an outside call is being received,
the calling party’s phone number is
displayed.

Custom name display

When the Caller ID number is received
and it matches a phone number stored
in the phonebook, the stored name from
the phonebook is displayed and logged
in the caller list.

21

Caller ID Service

Caller list

Viewing the caller list and
calling back

1

{View CID}

2 Press {V} to search from the most

recent call, or {^} to search from the
oldest call.

3 To call back, press {C}.

To exit, press {OFF}.

Note:

LIf you do not want to dial the area

codes when making calls from the

Caller ID list, you can store the area

codes which you want the unit to

delete automatically (page 22).
LEach handset has its own caller list.

The number of missed calls may differ

between handsets. Even if you

viewed the caller list or answered a

call on one handset, the same

information is still recognised as a

missed call in the other handsets.
LA Q is displayed in caller information

which has already been viewed or

answered.

Storing your area code

We recommend storing your area code
before using Caller ID (page 21). Calls
from the same area will be recorded in
the caller list without the area code. You
do not have to remove it before calling
back the caller or storing in the
phonebook.

1 {MENU} i {0}{4}
2 Enter your area code (max. 8 digits).

LTo correct a digit, press {<} or {>}

to move the cursor, then press

{Clear}. Enter the correct number.

3 {Save} i {OFF}

Note:

LThe use of this feature can prevent a

National Call from being dialled.
For example, the “03” for South Island
callers will be omitted and will
therefore prevent a National Call to
other areas of the South Island.

To erase your area code

Press and hold {Clear} in step 2, press
{Save}, then press {OFF}.

LIf an arrow (→ ) is displayed after the

number, the whole phone number is

not shown. Press {>} to see the

remaining numbers. To return to the

previous display, press {<}.

22

Caller ID Service

Editing a caller’s phone
number before calling back

You can edit a phone number in the
caller list.

1 {View CID}
2 {V}/{^}: Select the desired item. i

{Select} i {Edit}

3 Add or erase digits to the beginning

of the number as necessary.
LTo add a digit, press the desired

dial key.

LTo erase a digit, press {Clear}.

4 {C}

Note:

LThe edited phone number is not

saved in the caller list.

Erasing selected caller
information

1

{View CID}

2 {V}/{^}: Select the desired item.
3 {Erase} i {Yes} i {OFF}

Erasing all caller information

1 {View CID}
2 {All erase} i {Yes}

Storing caller information
into the phonebook

1

{View CID}

2 {V}/{^}: Select the desired item. i

{Select}
LTo edit the number, press {Edit},

then edit the number (see step 3
on page 23, “Editing a caller’s
phone number before calling
back”).

3 {Save}

LIf there is name information for the

caller, skip to step 5.

4 Enter the name (see the character

table, page 19). i {Next} i
{Save}

5 {OFF}

23

Programming

Programmable settings

You can customise the unit by programming the following features using the handset.
To access the features, there are 2 methods:
– scrolling through the display menus (page 24)
– using the direct commands (page 26)

LMainly the direct command method is used in these operating instructions.

Programming by scrolling through the display menus

1 {MENU}
2 Press {V} or {^} to select the desired menu. i {Select}

LIf there is a sub-menu(s), press {V} or {^} to select the desired item. i

{Select}

3 Press {V} or {^} to select the desired setting. i {Save}

LThis step may vary depending on the feature being programmed.

4 {OFF}

Main menu Sub-menu 1 Sub-menu 2 Page

Message play

(KX-TG3031/

KX-TG3032/
KX-TG3033)

V.M. access ––36

Alarm ––28

Ringer setting Ringer volume ––

Ringer tone ––

Set date & time Date and time

Time adjustment

Voice enhancer ––18

Copy phonebook Copy 1 item –20

––31

*1

*1

–15

–27

24

Copy all items –20

Programming

Main menu Sub-menu 1 Sub-menu 2 Page

Initial setting Set answering

(KX-TG3031/

KX-TG3032/
KX-TG3033)

Voice Mail Store VM access#

Message alert – 34, 36

LCD contrast ––

Key tone ––

Auto talk –17

Set area code –22

Set tel line Set dial mode

Set base unit

(KX-TG3031/

KX-TG3032/
KX-TG3033)

Ring count

*1

Recording time

Remote code

*1

*1

Set recall time

Set line mode

Ringer tone

*1

*1

*1

*1

*1

33

34

33

35

44

17

–

–

Registration HS registration 38

Deregistration 38

*1 If you program these settings using one of the handsets, you do not need to

program the same item using another handset.

25

Programming

Programming using the direct commands

1

{MENU}

2 Enter the desired feature code.
3 Enter the desired setting code. i {Save}

LThis step may vary depending on the feature being programmed.

4 {OFF}

Note:

LIn the following table, < > indicates the default setting.
LIf you make a mistake or enter the wrong code, press {OFF}, then start again from

step 1.

Feature Feature

code

Alarm {8}{1}: Once {0}: <Off>–28

*3

*2

{0}{3}{1}: On {0}: <Off>–17

{#}{1} ––20

{#}{2} ––20

{0}{0}{1} ––38

{0}{2}{1}: <On> {0}: Off ––

{0}{1}{1}–{6}: Level 1–6 <3> – –

Auto talk

Copy phonebook

(1 item)

Copy phonebook

(all items)

Date and time {4}{1} – r 15

Deregistration {0}{0}{2} ––38

HS
registration

Key tone

LCD contrast

(Display contrast)

Setting code System

setting

Page

*1

Message alert {0}{#} {1}: On {0}: <Off> – 34, 36

Ringer tone

(Handset)

Ringer volume

(Handset)

Set area code {0

Set dial mode {0}{5}{1} – r 44

Set recall
time

*4

{1}{2}{1}–{3}: Tone <1>–3

{4}–{7}: Melody 1–4

{1}{1}{1}: Low {2}: Medium

{3}: <High> {0}: Off

}{4} ––22

{0}{5}{2}{1}: 700ms {2}: <600ms>

{3}: 400ms {4}: 300ms
{5}: 250ms {6}: 110ms
{7}: 100ms {8}: 90ms

––

––

r 17

26

Programming

Feature Feature

code

Set line mode

Store VM

*5

{0}{5}{3}{1}: A {2}: <B> r –

{0}{7}{1} – r 35

Setting code System

setting

Page

*1

access#

Time
adjustment

{4}{2}{1}:

*6

<

Caller ID[auto]

{0}: Manual

>

r –

(Caller ID
subscribers only)

V.M. access {3} ––36

Voice enhancer {5}{1}: On {0}: <Off>–18

KX-TG3031/KX-TG3032/KX-TG3033 only

Feature Feature

code

Setting code System

setting

Page

*1

Message play {2} ––31

Recording time {0}{6}{2}{1}: 1min {2}: 2min

r 34

{3}: <3min>

Remote code {0}{6}{3} Default: 11 r 33

Ring count {0}{6}{1}{2}–{7}: 2–7 rings <4>

r 33

{0}: Toll saver

Ringer tone

{0}{*}{1}{1}–{3}: Tone <1>–3 r –

(Base unit)

*1 If “System setting” column is checked, you do not need to program the same item

using another handset.

*2 If you subscribe to Caller ID service and want to view the caller’s information after

lifting up the handset to answer a call, turn off this feature.

*3 Turn this feature off if you prefer not to hear key tones while you are dialling or

pressing any keys, including confirmation tones and error tones.

*4 The recall time depends on your telephone exchange or host PBX. Consult your

PBX supplier if necessary.
The setting should stay at 600 ms unless pressing {RECALL} fails to pick up the
Call Waiting call.

*5 Generally, the line mode setting should not be adjusted. If “Line in use” is not

displayed when another phone connected to the same line is in use, you need to
change the line mode to “A”.

*6 This feature allows the unit to automatically adjust the date and time setting when

caller information is received. To use this feature, set the date and time first.

27

Programming

Alarm

An alarm will sound once for 3 minutes at the set time.

Set the date and time beforehand (page 15).

1 {MENU} i {8}
2 {V}/{^}: “Once” i {Select}

L To turn off the alarm, select “Off”. i {Select} i {OFF}

3 Set the desired date and time. i {Save}
4 {V}/{^}: Select the desired ringer tone. i {Save}

L We recommend selecting a different ringer tone from outside call.

5 {OFF}

Note:

LTo stop the alarm, press any dial key or place the handset on the base unit or

charger.
LWhen the handset is in use, the alarm will not sound until the handset is in standby

mode.

28

Answering system

Answering System

announced to callers even though
their messages are not recorded.

Available model:

KX-TG3031/KX-TG3032/
KX-TG3033

This unit contains an answering system
which can answer and record calls for
you when you are unavailable to
answer the phone.

Important:

LOnly 1 person can access the

answering system at a time.
LWhen callers leave messages, the

unit records the day and time of each

message. Make sure the date and

time have been correctly set (page

15).

LThe unit’s answering system will not

answer incoming calls on your

FaxAbility number.

Turning the answering
system on/off

Press {ANSWER ON} to turn on/off the
answering system.

LWhen the answering system is turned

on, the ANSWER ON indicator lights.

LWhen the answering system is turned

off, the ANSWER ON indicator turns
off.

Screening calls

While a caller is leaving a message, you
can listen to the call through the base
unit’s speaker. To adjust the speaker
volume, press {>} or {<} repeatedly.
You can answer the call by pressing
{C} on the handset.

Memory capacity

The total recording capacity (including
your greeting message) is about 15
minutes.
A maximum of 64 messages can be
recorded.

LIf the message memory becomes full,

the ANSWER ON indicator flashes

rapidly (if the answering system is

turned on). Erase unnecessary

messages (page 30).
LWhen the message memory

becomes full, the greeting message is

different depending on your situation:

– If you use the prerecorded greeting

message, the unit automatically
switches to another prerecorded
greeting message asking callers to
call again later.

– If you recorded your own greeting

message, the same message is still

Turning off the call screening feature

When the base unit is not in use, press
{GREETING CHECK}, then press and
hold {<} until the base unit beeps.
OR
While screening a call, press and hold
{<} until the sound goes off.

Note:

LIf you adjust the speaker volume

while listening to messages or talking
on the intercom, the speaker volume
for call screening is turned on again.

29

Answering System

Greeting message

When the unit answers a call, callers
are greeted by a greeting message. You
can record your own greeting message
or use a prerecorded greeting
message.

Recording your greeting
message

You can record your own greeting
message (max. 2 minutes). If you do not
record a greeting message, a
prerecorded greeting message is used.

1 {GREETING REC}
2 Within 10 seconds, press

{GREETING REC} again.

3 After the base unit beeps, speak

clearly about 20 cm away from the
MIC.

4 To stop recording, press {STOP}.

Using a prerecorded greeting
message

If you erase or do not record your own
greeting message, the unit plays a
prerecorded greeting message for
callers and ask them to leave
messages.

Listening to messages
using the base unit

When new messages have been
recorded, the MESSAGE indicator on
the base unit flashes.
Press {MESSAGE}.

LThe base unit plays new messages.
LWhen you have no new messages,

the base unit plays back all
messages.

Operating the answering
system

Key Operation

{>} or {<} Adjust the speaker

volume

{<} Repeat message

(during playback)

{>} Skip message

(during playback)

{STOP} Pause message

–To resume

playback, press
{MESSAGE}.

– To stop playback

completely, press
{STOP} again.

*1

Playing back the greeting
message

Press {GREETING CHECK}.

Erasing your greeting
message

Press {GREETING CHECK}, and then
press {ERASE} while your greeting
message is playing.

30

{ERASE} Erase message

currently playing

*1 If pressed within the first 5 seconds

of a message, the previous
message is played.

Erasing all messages

Press {ERASE} 2 times while the unit is
not being used.

Listening to messages
using the handset

When new messages have been
recorded:
–“New message” is displayed.
– The message indicator on the

handset flashes slowly if the message

alert feature is turned on (page 34).

1 {MENU}
2 {V}/{^}: “Message play” i

{Select}
LThe handset plays new messages.
LWhen you have no new messages,

the handset plays back all
messages.

3 When finished, press {OFF}.

Answering System

Operating the answering
system

You can also operate the answering
system by pressing dial keys on the
handset during playback.

Key Operation

{^} or {V} Adjust the receiver/

speaker volume

{1} or {<} Repeat message

(during playback)

{2} or {>} Skip message (during

playback)

{4} Play new messages

{5} Play all messages

{8} Turn answering system

on

*1

Note:

LTo switch to the receiver, press {C}.

Voice guidance

If you do not press any buttons after the
last message is played back, the
handset’s voice guidance starts.
Operate the answering system by
following the guidance as necessary.

Calling back (Caller ID subscribers
only)

If Caller ID information was received for
the call, you can call the caller back
while listening to the message.

1 Press {Select} during playback.

LTo edit the number before calling

back, press {Edit} and edit the
number (page 23).

{9} Stop playback

{0} Turn answering system

off

{*}{4} or
{Erase}

{*}{5} Erase all messages

*1 If pressed within the first 5 seconds

of a message, the previous
message is played.

*2 To resume operation, press a

command key within 15 seconds, or
the voice guidance will start.

Erase message
currently playing

*2

2 {Call}

31

Answering System

Note:

Remote operation

Using a touch tone phone, you can call
your phone number from outside and
access the unit to listen to messages.
The unit’s voice guidance prompts you
to press certain dial keys to perform
different operations.

Important:

LIn order to operate the answering

system remotely, you must first set a

remote code (page 33). This code

must be entered each time you

operate the answering system

remotely.

Using the answering system
remotely

LIf you do not press any dial keys

within 10 seconds after a voice
guidance prompt, the unit
disconnects your call.

Remote commands

You can press dial keys to access
certain answering system functions
without waiting for the voice guidance to
prompt you.

Key Remote command

{1} Repeat message

(during playback)

{2} Skip message (during

playback)

{4} Play new messages

{5} Play all messages

*1

1

Dial your phone number from a touch
tone phone.

2 After the greeting message starts,

enter your remote code (page 33).
LThe unit plays back new

messages.

LThe voice guidance informs you of

the available commands.

3 Control the unit using remote

commands (page 32).

4 When finished, hang up.

Voice guidance

During remote operation, the unit’s
voice guidance starts and prompts you
to press {1} to perform a specific
operation, or press {2} to listen to more
available operations. Operations are
presented by voice guidance in the
following order:
– Play back all messages
– Play back new messages
– Record a message
– Erase all messages

{9} Stop playback

{0} Turn answering system

off

{*}{4} Erase message

currently playing

{*}{5} Erase all messages

*1 If pressed within the first 5 seconds

of a message, the previous
message is played.

*2 To resume operation, enter a remote

command within 15 seconds, or the
voice guidance starts.

*2

Turning on the answering
system remotely

If the answering system is off, you can
turn it on remotely.

1 Dial your phone number.
2 Let the phone ring 15 times.

LThe unit answers your call with the

greeting message.

32

Answering System

LYou can hang up, or if you call from

a touch tone phone, you can enter
your remote code and begin
remote operation (page 32).

Skipping the greeting
message to leave a message

You can leave a message just as any
outside caller can. Call your phone
number. When the answering system
picks up, press {*} to skip the greeting
message and record your message
after the beep.

Answering system
settings

Remote code

A remote code must be entered when
operating the answering system
remotely. This code prevents
unauthorised parties from listening to
your messages remotely. The default
setting is “11”.

1 {MENU} i {0}{6}{3}
2 Enter the desired 2-digit remote

code. i {Save} i {OFF}

Ring count

You can change the number of times
the phone rings before the unit answers
calls.
The default setting is “4”.
“Toll saver”: The unit answers on
the 2nd ring when new messages have
been recorded, and on the 4th ring
when there are no new messages. If
you call your phone from outside to
listen to new messages (page 32), you
will know that there are no new
messages when the phone rings for the

3rd time. You can then hang up without
being charged for the call.

1 {MENU} i {0}{6}{1}
2 {V}/{^}: Select the desired setting.
3 {Save} i {OFF}

For Telecom Call Minder or
TelstraClear Message Mailbox
service subscribers

To receive Call Minder or Message
Mailbox messages and use answering
system properly, please note the
following:

L“Call Minder” and “Message Mailbox”

are services provided by your service
provider/telephone company. You will
need to first subscribe or activate this
service through your service provider/
telephone company. Consult your
service provider/telephone company
on how to operate this service and
how you will be notified that you have
messages.
To use this service you will be
required to leave your answering
machine off on your unit.
This will allow the service to receive
any messages.

LTo use the unit’s answering machine

rather than the service provided by
your service provider/telephone
company, please consult your service
provider/telephone company to have
it removed or deactivated
permanently or temporarily.
Alternatively you can leave this
service connected and change the
“Ring count” to a shorter duration
on your unit so your unit’s answering
machine can pick up the call prior to
the service provided by your service
provider/telephone company.

33

Answering System

Note:

LThis service can capture messages

while the user is on a dial-up Internet

connection.

Caller’s recording time

You can change the maximum
message recording time allotted to
each caller.
The default setting is “3min”.

1 {MENU} i {0}{6}{2}
2 {V}/{^}: Select the desired setting.
3 {Save} i {OFF}

Message alert

You can select whether or not the
message indicator on the handset
flashes slowly when new messages are
recorded. The default setting is “Off”.

1 {MENU} i {0}{#}
2 {V}/{^}: Select the desired setting.
3 {Save} i {OFF}

Note:

LWhile message alert is on, battery

operating time is shortened (page

12).

34

Voice Mail Service

1 {MENU} i {0}{7}{1}

Using Voice Mail
service

For Telecom Call Minder or
TelstraClear Message Mailbox
service subscribers

To receive Call Minder or Message
Mailbox messages, please note the
following:
“Call Minder” and “Message Mailbox” is
an automatic answering service offered
by your service provider/telephone
company. After you subscribe to this
service, your service provider/
telephone company’s Voice Mail
system will answer calls for you when
you are unavailable to answer the
phone or when your line is busy.
Messages are recorded by your service
provider/telephone company, not your
telephone. Your service provider/
telephone company uses a “Stutter” dial
tone (special dial tone) to indicate that
you have new messages.

2 Enter your access number (max. 32

digits). i {Save} i {OFF}

Note:

LWhen storing your Voice Mail access

number and your mailbox password,
press {PAUSE} to add pauses (page

16) between the access number and
the password as necessary. Consult
your service provider/telephone
company for the required pause time.

Example:

083210

VM access
number

To erase the Voice Mail access
number

Repeat step 1, then press and hold

{Clear} until all digits are erased. Press
{Save}, then press {OFF}.

PPPP 8888

Pauses Password

Important:

LPlease contact your service provider/

telephone company for details and

availability of this service in your area.
LTo use the Voice Mail service

provided by your service provider/

telephone company rather than the

unit’s answering system, turn off the

answering system (page 29).

Storing the Voice Mail (VM)
access number

In order to listen to your Voice Mail
messages, you must dial your service
provider/telephone company’s Voice
Mail access number. Once you have
stored your Voice Mail access number,
you can dial it automatically (page 36).

35

Voice Mail Service

Listening to Voice Mail
messages

If compatible with message indication
signals provided by your service
provider/telephone company, the unit
lets you know that you have new Voice
Mail messages in the following ways:
–“New Voice Mail” is displayed on

the handset.
– The message indicator on the

handset flashes slowly if message

alert feature is turned on (page 36).

1 Press {C}, then press {VM} within

15 seconds.
OR

{MENU} i{V}/{^}: “V.M.
access” i {Select}

LThe speakerphone turns on.

2 Follow the prerecorded instructions.
3 When finished, press {OFF}.

Note:

Message alert

You can select whether or not the
message indicator on the handset
flashes slowly when there are new
recorded messages in the Voice Mail
system. The default setting is “Off”.

Important:

LKX-TG3031/KX-TG3032/

KX-TG3033
If there are new answering system
messages present (page 29), the
message indicator also flashes
slowly.

1 {MENU} i {0}{#}
2 {V}/{^}: Select the desired setting.
3 {Save} i {OFF}

Note:

LWhile message alert is on, battery

operating time is shortened (page

12).

LIf {VM} is not displayed, the Voice

Mail access number has not been

stored. Store the number (page 35).
LIf the handset still indicates there are

new messages even after you have

listened to all new messages, turn it

off by pressing and holding {OFF}

until the handset beeps.

36

Intercom

Intercom calls can be made:
– between handsets
– between the handset and base unit

(KX-TG3031/KX-TG3032/
KX-TG3033)

Multi-unit Operation

Answering an intercom call

Handset

1

Press {C} or {s} to answer the
page.

2 When you finish talking, press

{OFF}.

Note:

LIf you receive an outside call while

talking on the intercom, you hear 2

tones. To answer the call, press

{OFF}, then press {C}.
LWhen paging a unit for an intercom

call, the paged unit beeps for 1

minute.

Making an intercom call

Handset

1

{INTERCOM}

2 {V}/{^}: Select the desired unit. i

{Select}
LTo stop paging, press {OFF}.

3 When you finish talking, press

{OFF}.

Base unit

KX-TG3031/KX-TG3032/KX-TG3033

1 {INTERCOM}

LAll the registered handsets beep

for 1 minute.

LTo stop paging, press

{INTERCOM}.

2 When you finish talking, press

{INTERCOM}.

Base unit

KX-TG3031/KX-TG3032/KX-TG3033

1 Press {INTERCOM} to answer the

page.

2 When you finish talking, press

{INTERCOM}.

Note:

LWhen the ringer volume is set to off,

the handset or the base unit rings at a
low level for intercom calls.

Handset locator

You can locate a misplaced handset by
paging it.

1 Base unit:

{LOCATOR}
LThe handset beeps for 1 minute.

2 To stop paging:

Base unit:
Press {LOCATOR}.

Handset:
KX-TG3021/KX-TG3022
Press {OFF}.

KX-TG3031/KX-TG3032/
KX-TG3033

Press {INTERCOM}, then press
{OFF}.

37

Multi-unit Operation

Transferring calls
between handsets,
conference calls

Outside calls can be transferred
between 2 handsets. 2 handsets can
have a conference call with an outside
party.

1 During an outside call, press

{INTERCOM} to put the call on hold.

2 {V}/{^}: Select the desired unit. i

{Transfer}

3 Wait for the paged party to answer.

LIf the paged party does not answer,

press {C} to return to the outside
call.

4 To complete the transfer:

Press {OFF}.
LThe outside call is being routed to

the handset.

To establish a conference call:

Press {Conf}.
LTo leave the conference, press

{OFF}. The other parties can

continue the conversation.

LTo put the outside call on hold,

press {HOLD}. To resume the
conference, press {Conf}.

Answering transferred calls

Press {C} to answer the page.

Registering a handset

The included handset and base unit are
preregistered. If for some reason the
handset is not registered to the base
unit, register the handset.

1 Handset:

{MENU} i {0}{0}{1}

2 Base unit:

KX-TG3021/KX-TG3022

Press and hold {LOCATOR} until
the IN USE indicator flashes.

KX-TG3031/KX-TG3032/
KX-TG3033
Press and hold {LOCATOR/
INTERCOM} until the IN USE

indicator flashes.

LAfter the IN USE indicator starts

flashing, the rest of the procedure
must be completed within 1
minute.

3 Handset:

Press {OK}, then wait until a beep
sounds.

4 {OFF}

Registering an additional handset

See page 5 for information on the
available model.
Start from step 2.

LAfter the paging party disconnects,

you can talk to the outside caller.

38

Deregistering a handset

1

{MENU} i {0}{0}{2}

2 {3}{3}{5} i {OK}
3 Select the handset you want to

cancel by pressing the desired
handset number ({1} – {4}).

Note:

LIf you do not use the handset, we

recommend removing the battery to
prevent malfunctioning.

Wall mounting

Base unit

1

Insert the hooks on the wall
mounting adaptor into the holes 1
and 2 on the base unit.

2

Useful Information

3 Tuck the telephone line cord inside

the wall mounting adaptor and
connect the cord. Drive the screws
(not included) into the wall. Mount
the unit, and then slide it down.
Connect the AC adaptor to power
outlet (page 10).

AC adaptor cord

1

2

1

2 While pressing down the lever (A),

press it in the direction of the arrow
(B) until it is secure.

A

Screws

83 mm

To single-line
telephone socket

(230–240 V AC,
50/60 Hz)

To remove the wall mounting adaptor

While pushing down the lever (A),
remove the adaptor (B).

A

B

Wall mount template for the base unit

83 mm

B

39

Useful Information

Charger

Available model:

KX-TG3022/KX-TG3032/
KX-TG3033

Drive the screws (not included) into

1

the wall.

25.4 mm

Screws

(230–240 V AC,
50/60 Hz)

2 Mount the charger (A), then slide it

down (B) and to the right (C) until it
is secure.

A

Headset (optional)

Connecting a headset to the handset
allows hands-free phone
conversations.

Note:

LOnly telecommunications compliance

labelled headsets should be plugged
into the headset socket on the
handset.

B

C

Wall mount template for the charger

Switching a call between the headset
and handset speakerphone

To switch to the handset speakerphone,
press {s}.
To return to the headset, press {C}.

Lanyard/strap eyelet

If you have a lanyard/strap (not
included), you can hang your handset
from your neck or wrist. Thread it
through the eyelet as shown and pull to
tighten it.

40

25.4 mm

Useful Information

Error messages

If the unit detects a problem, one of the following messages is shown on the display.

Display message Cause/solution

All handsets are
registered.

Busy LThe called unit is in use.

Error!! LThe handset’s registration has failed. Move the

---Incomplete--­Phonebook full

L4 handsets have already been registered to the

base unit. A previously deregistered handset
number may still be retained in the base unit. To
register an additional handset, erase the
unnecessary handset number (page 38).

LThe handset you tried to copy phonebook items

to is in use. Try again later.

LThe handset you are calling is too far from the

base unit.

handset and base unit away from all electrical
appliances and try again.

LAnother handset user tried to send phonebook

items to you but there was an error. Have the
other handset user re-send the items to you
(page 20).

LThe destination handset’s phonebook memory is

full. Erase unnecessary items from the
destination handset’s phonebook (page 20).

Invalid LThere is no handset registered to the base unit

matching the extension number you entered.

No items stored LYour phonebook or redial list is empty.

No link to base.
Move closer to base,
try again.

Phonebook full L There is no space to store new items in the

Please lift up and
try again.

LThe handset has lost communication with the

base unit. Move closer to the base unit, and try
again.

LConfirm that the base unit’s AC adaptor is

plugged in.

LThe handset’s registration may have been

cancelled. Re-register the handset (page 38).

phonebook. Erase unnecessary items (page 20).

LA handset button was pressed while the handset

was on the base unit or charger. Lift the handset
and press the button again.

41

Useful Information

Display message Cause/solution

System is busy.
Please try again
later.

Store VM access# L You have not stored the Voice Mail access

*1 KX-TG3031/KX-TG3032/KX-TG3033

LOther units are in use and the system is busy. Try

again later.

LAnother user is listening to messages. Try again

*1

later.

LThe handset’s registration may have been

cancelled. Re-register the handset (page 38).

number. Store the number (page 35).

Troubleshooting

General use

Problem Cause/solution

The unit does not work. L Make sure the battery is installed correctly and

fully charged (page 11).

LCheck the connections (page 10).
LUnplug the base unit’s AC adaptor to reset the

unit. Reconnect the adaptor and try again.

LThe handset has not been registered to the base

unit. Register the handset (page 38).

I cannot hear a dial tone. LConfirm the telephone line cord is properly

connected (page 10).

LDisconnect the unit from the telephone line and

connect a known working telephone. If the
working telephone operates properly, contact our
service personnel to have the unit repaired. If the
working telephone does not operate properly,
contact your service provider/telephone
company.

The indicator on the top
right of the handset
flashes slowly.

*1 KX-TG3031/KX-TG3032/KX-TG3033

LNew messages have been recorded. Listen to

the new messages (page 30).

LNew Voice Mail messages have been recorded.

Listen to the new Voice Mail messages (page

36).

*1

42

Useful Information

Programmable settings

Problem Cause/solution

I cannot program items. LProgramming is not possible while either the

base unit or another handset is being used. Try
again later.

I cannot set the alarm. LIn order to set the alarm, you must first set the

date and time (page 15).

LThe handset has lost communication with the

base unit. Move closer to the base unit, and try
again.

While programming, the
handset starts to ring.

Battery recharge

Problem Cause/solution

I fully charged the battery,
but 7 continues to
flash, or 8 is displayed.

The handset display is
blank.

While charging, the
charge indicator does not
light and “Charge for
7h” is displayed.

LA call is being received. Answer the call and start

again after hanging up.

LClean the charge contacts and charge again

(page 12).

LThe battery may need to be replaced with a new

one (page 11).

LConfirm that the battery is properly installed.
LFully charge the battery (page 11).

LThe battery is empty. The charge indicator does

not light in order to concentrate on charging.
After about 5 minutes, the charge indicator lights
and “Charging” is displayed.

43

Useful Information

Making/answering calls, intercom

Problem Cause/solution

Static is heard, sound cuts
in and out. Interference
from other electrical units.

LMove the handset and base unit away from other

electrical appliances.

LMove closer to the base unit.
LTurn on the clarity booster feature (page 18).
LYour unit is connected to a telephone line with

ADSL (JetStream) service. We recommend that
you contact your ADSL service provider to have
an ADSL Splitter installed. We do not
recommend the use of generic ADSL filters.
Contact your ADSL provider for details.

The handset does not
ring.

The base unit does not

*1

ring.

LThe ringer volume is turned off. Adjust it (page

26).

LThe ringer volume is turned off. Adjust it (page

17).

I cannot make a call. L Another handset is in use. Try again later.

LIf the above remedy does not solve the probrem,

set the dialling mode. Press {MENU}{0}{5}{1}

{Save}{OFF}.

LThe unit is not designed to be used with rotary

(pulse dialling) services.

I cannot have a
conversation using the
headset.

LMake sure that an optional headset is connected

properly (page 40).

LIf “SP-phone” is displayed on the handset, press

{C} to switch to the headset.

I cannot page the handset. LThe called handset is too far from the base unit.

LThe called handset is in use. Try again later.

I cannot page the base

*1

unit.

LThe base unit is in use. Try again later.

*1 KX-TG3031/KX-TG3032/KX-TG3033

44

Caller ID

Problem Cause/solution

Useful Information

The handset does not
display the caller’s phone
number.

LYou have not subscribed to Caller ID service.

Contact your service provider/telephone
company to subscribe.

LIf your unit is connected to any additional

telephone equipment such as a Caller ID box or
cordless telephone line socket, disconnect the
unit from the equipment and plug the unit directly
into the wall socket.

LYour unit is connected to a telephone line with

ADSL (JetStream) service. We recommend that
you contact your ADSL service provider to have
an ADSL Splitter installed. We do not
recommend the use of generic ADSL filters.
Contact your ADSL provider for details.

LOther telephone equipment such as a monitored

Burglar Alarm or the modem in the SKY Digital
decoder may be interfering with this unit.
Disconnect the other equipment and try again.

LThe caller requested not to send caller

information (page 21).

Answering system (KX-TG3031/KX-TG3032/KX-TG3033)

Problem Cause/solution

I cannot listen to
messages from a remote
location.

The unit does not record
new messages.

I cannot operate the
answering system.

LA touch tone phone is required for remote

operation.

LEnter the remote code correctly (page 33).
LThe answering system is off. Turn it on (page 32).

LThe answering system is off. Turn it on (page 29,

32).

LThe message memory is full. Erase unnecessary

messages (page 30, 31).

LIf you subscribe to the Voice Mail service,

messages are recorded by your service provider/
telephone company not your telephone (page

33).

LSomeone is operating the answering system.
LIf someone is talking on a conference call, you

cannot operate the answering system. Try again
later.

45

Useful Information

Specifications

General

Operating environment 5°C – 40°C

Frequency 2.4 GHz – 2.48 GHz

Base unit

Dimensions Approx. height 95 mm × width 116 mm × depth

143 mm

Mass (Weight) KX-TG3021/KX-TG3022

Approx. 210 g
KX-TG3031/KX-TG3032/KX-TG3033
Approx. 250 g

Power consumption KX-TG3021/KX-TG3022

Standby: Approx. 1.5 W, Maximum: Approx. 4.5 W
KX-TG3031/KX-TG3032/KX-TG3033
Standby: Approx. 1.5 W, Maximum: Approx. 4.7 W

Power output 125 mW (max.)

Power supply AC adaptor (230–240 V AC, 50/60 Hz)

Handset

Dimensions Approx. height 156 mm × width 48 mm × depth 33 mm

Mass (Weight) Approx. 150 g

Power output 125 mW (max.)

Power supply Ni-MH battery (3.6 V, 650 mAh)

Charger (KX-TG3022/KX-TG3032/KX-TG3033)

Dimensions Approx. height 68 mm × width 82 mm × depth 87 mm

Mass (Weight) Approx. 80 g

Power consumption Standby: Approx. 0.8 W

Maximum: Approx. 3.1 W

Power supply AC adaptor (230–240 V AC, 50/60 Hz)

Note:

LDesign and specifications are subject to change without notice.
LThe illustrations in these instructions may vary slightly from the actual product.

46

Index

Index

A Alarm: 28

Answering calls
Answering system

Erasing messages
Listening to messages

Turning on/off
Area code
Auto talk

B Battery

Booster (Clarity booster)

C Call screening

Call share
Call Waiting service
Caller ID edit
Caller ID service
Caller list
Chain dial
CID (Caller ID)
Conference calls
Connections

D Date and time

Deregistration
Display contrast

: 22

: 17

: 11, 12

: 29

: 18

: 23

: 22, 23

: 20

: 22

: 10

: 15
: 38

: 16

: 30, 31, 32

: 30, 31, 32

: 29, 31, 32

: 18

: 17

: 21

: 38

: 26

Power failure

R Recall

Recording time
Redial list
Registration
Remote code
Remote operation
Ring count
Ringer off
Ringer tone

S Soft keys

SP-phone

T Time adjustment

Toll saver
Transferring calls
Troubleshooting

V VE (Voice Enhancer)

VM (Voice Mail)
Voice guidance
Voice Mail access number
Volume

W Wall mounting

: 17, 26

Base unit ringer
Handset ringer
Receiver
Speaker

: 10

: 34

: 16

: 38

: 33

: 32

: 33

: 17, 26

: 26, 27

: 14

: 16

: 27

: 33

: 38

: 42

: 35

: 31, 32

: 17

: 26

: 16

: 16

: 39, 40

: 18

: 35

E Error messages
G Greeting message
H Handset locator

Headset, optional
Hold

: 17

I Intercom
K Key tone
L Line mode
M Making calls

Memory capacity (message
recording)
Message alert
Missed calls
Mute

N Navigator key
P Pause

Phonebook
Phonebook copy

: 37

: 26

: 27

: 29

: 17

: 16

: 41

: 30

: 37

: 40

: 16

: 34, 36

: 21

: 14

: 19

: 20

47

We recommend keeping a record of the following information for future reference.

Serial No. Date of purchase

(found on the bottom of the base unit)

Name and address of dealer

Attach your purchase receipt here.

Customer Support Centre Tel.No.: [phone] or website
www.panasonic.co.nz

Sales Department:
Panasonic New Zealand Limited

350 Te Irirangi Drive, East Tamaki, Private Bag 14911 Panmure, Auckland, New
Zealand

Panasonic Communications Co., Ltd.

1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

Copyright:

This material is copyrighted by Panasonic Communications Co., Ltd., and may be
reproduced for internal use only. All other reproduction, in whole or in part, is
prohibited without the written consent of Panasonic Communications Co., Ltd.
© 2007 Panasonic Communications Co., Ltd. All Rights Reserved.

PQQX15836ZB DM0207PF1037