Panasonic KX-TG2711E, KX-TG2724E, KX-TG2712E, KX-TG2723E, KX-TG2721E Operating Instructions

...

Operating Instructions

Digital Cordless Answering System

Digital Cordless Phone

Model No. KX-TG2711E

KX-TG2712E KX-TG2713E

Model No. KX-TG2721E

KX-TG2722E KX-TG2723E KX-TG2724E

Model shown is KX-TG2711.

Before initial use, see “Getting Started” on page 11.

Thank you for purchasing a Panasonic product.

Please read these operating instructions before using the unit and save them for future reference.

Please access our online customer survey: http://panasonic.net/pcc/tel/q

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Introduction

Model composition .......................................3

Accessory information ..................................4

General information ......................................6

Important Information

For your safety .............................................7

Important safety instructions ........................8

For best performance ...................................8

Other information .........................................9

Specifications ...............................................9

Getting Started

Setting up ...................................................11

Note when setting up .................................12

Controls ......................................................13

Display .......................................................14

Turning the power on/off ............................14

Initial settings .............................................15

One touch eco mode ..................................15

Making/Answering Calls

Making calls ...............................................16

Answering calls ..........................................16

Useful features during a call .......................17

Phonebook

Handset phonebook ...................................18

Copying phonebook entries .......................18

Programming

Programmable settings ..............................20

Special programming .................................22

Caller ID Service

Using Caller ID service ...............................24

Caller list ....................................................24

Answering System

Answering system ......................................26

Turning the answering system on/

off ...............................................................26

Greeting message ......................................26

Listening to messages using the base

unit .............................................................27

Listening to messages using the

handset ......................................................28

Remote operation .......................................28

Answering system settings .........................30

Voice Mail Service

Voice mail service ......................................31

Intercom/Locator

Intercom .....................................................32

Handset locator ..........................................32

Transferring calls, conference calls ............32

Useful Information

Character entry ..........................................33

Error messages ..........................................35

Troubleshooting .........................................35

Wall mounting ............................................40

Conditions of guarantee .............................41

Index

Index...........................................................42

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Model composition

Series Model No.

Base unit Handset

Part No. Part No. Quantity

KX-TG2711 series

KX-TG2711 KX-TG2711 KX-TGA277 1

KX-TG2712 KX-TG2711 KX-TGA277 2

KX-TG2713 KX-TG2711 KX-TGA277 3

KX-TG2721 series

KX-TG2721 KX-TG2721 KX-TGA277 1

KX-TG2722 KX-TG2721 KX-TGA277 2

KX-TG2723 KX-TG2721 KX-TGA277 3

KX-TG2724 KX-TG2721 KX-TGA277 4

R The suffix (E) in the following model numbers will be omitted in these instructions:

KX-TG2711E/KX-TG2712E/KX-TG2713E/KX-TG2721E/KX-TG2722E/KX-TG2723E/ KX-TG2724E

Feature differences

Series

Answering system

Intercom Phonebook copy

Between handsets Between handsets

KX-TG2711 series –

*1 *1

KX-TG2721 series

*2 *2

*1 KX-TG2712/KX-TG2713 *2 KX-TG2722/KX-TG2723/KX-TG2724

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Introduction

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Accessory information

Supplied accessories

No.

Accessory item/ Part number

Quantity

KX-TG2711 KX-TG2721

KX-TG2712 KX-TG2722

KX-TG2713 KX-TG2723 KX-TG2724

A AC adaptor/

PNLV226EZ

1 2 3 4

B Telephone line cord/

PNJA1037Z (for U.K.)

1 1 1 1

C Rechargeable

batteries

2 4 6 8

Handset cover

1 2 3 4

Charger

– 1 2 3

*1 See page 4 for replacement battery information. *2 The handset cover comes attached to the handset. *3 PNLC1030YM: Metallic grey, PNLC1030YB: Black

A B C D E

Additional/replacement accessories

Please contact your nearest Panasonic dealer for sales information.

Accessory item Model number

Rechargeable batteries

HHR-4MVE

Battery type: – Nickel metal hydride (Ni-MH) – 2 x AAA (R03) size for each handset

DECT repeater KX-A405

*1 Replacement batteries may have a different capacity from that of the supplied batteries.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Introduction

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Sales and support information

Customer Communications Centre

R For customers within the U.K.: 0844 844 3899 R For customers within Ireland: 01289 8333 R For further support on your product, please visit our website: www.panasonic.co.uk

Direct Sales at Panasonic U.K.

R Order accessory and consumable items for your product with ease and confidence by phoning

our Customer Communications Centre Monday - Thursday 9:00am - 5:30pm, Friday 9:30am 5:30pm (Excluding public holidays).

R Or go on line through our Internet Accessory ordering application at

www.pas-europe.com

R Most major credit and debit cards accepted. R All enquiries transactions and distribution facilities are provided directly by Panasonic U.K. R It couldn’t be simpler! R Also available through our Internet is direct shopping for a wide range of finished products.

Take a browse on our website for further details.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Introduction

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General information

R This equipment is designed for use on the U.K. and Ireland analogue telephone network. R In the event of problems, you should contact your equipment supplier in the first instance.

Declaration of Conformity:

R Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the

essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: http://www.doc.panasonic.de

Contact to Authorised Representative:

Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany

For your future reference

We recommend keeping a record of the following information to assist with any repair under warranty.

Serial No. Date of purchase

(found on the bottom of the base unit)

Name and address of dealer

Attach your purchase receipt here.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Introduction

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For your safety

To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product.

WARNING

Power connection

R Use only the power source marked on the

product.

R Do not overload power outlets and

extension cords. This can result in the risk of fire or electric shock.

R Completely insert the AC adaptor/power

plug into the power outlet. Failure to do so may cause electric shock and/or excessive heat resulting in a fire.

R Regularly remove any dust, etc. from the

AC adaptor/power plug by pulling it from the power outlet, then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

R Unplug the product from power outlets if it

emits smoke, an abnormal smell, or makes an unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact an authorised service centre.

R Unplug from power outlets and never touch

the inside of the product if its casing has been broken open.

R Never touch the plug with wet hands.

Danger of electric shock exists.

Installation

R To prevent the risk of fire or electrical

shock, do not expose the product to rain or any type of moisture.

R Do not place or use this product near

automatically controlled devices such as automatic doors and fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.

R Do not allow the AC adaptor or telephone

line cord to be excessively pulled, bent or placed under heavy objects.

Operating safeguards

R Unplug the product from power outlets

before cleaning. Do not use liquid or aerosol cleaners.

R Do not disassemble the product. R Do not spill liquids (detergents, cleansers,

etc.) onto the telephone line cord plug, or allow it to become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use.

Medical

R Consult the manufacturer of any personal

medical devices, such as pacemakers or hearing aids, to determine if they are adequately shielded from external RF (radio frequency) energy. (The product operates in the frequency range of

1.88 GHz to 1.90 GHz, and the RF transmission power is 250 mW (max.).)

R Do not use the product in health care

facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

CAUTION

Installation and location

R Never install telephone wiring during an

electrical storm.

R Never install telephone line jacks in wet

locations unless the jack is specifically designed for wet locations.

R Never touch uninsulated telephone wires or

terminals unless the telephone line has been disconnected at the network interface.

R Use caution when installing or modifying

telephone lines.

R The AC adaptor is used as the main

disconnect device. Ensure that the AC outlet is installed near the product and is easily accessible.

R This product is unable to make calls when:

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Important Information

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– the handset batteries need recharging or

have failed.

– there is a power failure.

Battery

R We recommend using the batteries noted

on page 4. USE ONLY rechargeable

Ni-MH batteries AAA (R03) size.

R Do not mix old and new batteries. R Do not open or mutilate the batteries.

Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed.

R Exercise care when handling the batteries.

Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.

R Charge the batteries provided with or

identified for use with this product only, in accordance with the instructions and limitations specified in this manual.

R Only use a compatible base unit (or

charger) to charge the batteries. Do not tamper with the base unit (or charger). Failure to follow these instructions may cause the batteries to swell or explode.

Important safety instructions

When using your product, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

1. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet basement or near a swimming pool.

2. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

3. Do not use the telephone to report a gas leak in the vicinity of the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of

batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

SAVE THESE INSTRUCTIONS

For best performance

Base unit location/avoiding noise

The base unit and other compatible Panasonic units use radio waves to communicate with each other. R For maximum coverage and noise-free

communications, place your base unit: – at a convenient, high, and central

location with no obstructions between the handset and base unit in an indoor environment.

– away from electronic appliances such as

TVs, radios, personal computers, wireless devices, or other phones.

– facing away from radio frequency

transmitters, such as external antennas of mobile phone cell stations. (Avoid putting the base unit on a bay window or near a window.)

R Coverage and voice quality depends on the

local environmental conditions.

R If the reception for a base unit location is

not satisfactory, move the base unit to another location for better reception.

Environment

R Keep the product away from electrical noise

generating devices, such as fluorescent lamps and motors.

R The product should be kept free from

excessive smoke, dust, high temperature, and vibration.

R The product should not be exposed to

direct sunlight.

R Do not place heavy objects on top of the

product.

R When you leave the product unused for a

long period of time, unplug the product from the power outlet.

R The product should be kept away from heat

sources such as radiators, cookers, etc. It should not be placed in rooms where the temperature is less than 0 °C or greater

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Important Information

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than 40 °C. Damp basements should also be avoided.

R The maximum calling distance may be

shortened when the product is used in the following places: Near obstacles such as hills, tunnels, underground, near metal objects such as wire fences, etc.

R Operating the product near electrical

appliances may cause interference. Move away from the electrical appliances.

Routine care

R Wipe the outer surface of the product

with a soft moist cloth.

R Do not use benzine, thinner, or any

abrasive powder.

Other information

CAUTION: Risk of explosion if battery is

replaced by an incorrect type. Dispose of used batteries according to the instructions.

Notice for product disposal, transfer, or return

R This product can store your private/

confidential information. To protect your privacy/confidentiality, we recommend that you erase information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product.

Information for Users on Collection and Disposal of Old Equipment and used Batteries

These symbols (A, B, C) on the products, packaging, and/or accompanying documents mean that used electrical and electronic

products and batteries should not be mixed with general household waste. For proper treatment, recovery and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directives 2002/96/EC and 2006/66/EC. By disposing of these products and batteries correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. For more information about collection and recycling of old products and batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased the items. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

For business users in the European Union

If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for further information.

Information on Disposal in other Countries outside the European Union

These symbols (A, B, C) are only valid in the European Union. If you wish to discard these items, please contact your local authorities or dealer and ask for the correct method of disposal.

Note for the battery symbol

This symbol (B) might be used in combination with a chemical symbol (C). In this case it complies with the requirement set by the Directive for the chemical involved.

Specifications

R Standard:

DECT (Digital Enhanced Cordless Telecommunications), GAP (Generic Access Profile)

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Important Information

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R Frequency range:

1.88 GHz to 1.90 GHz

R RF transmission power:

Approx. 10 mW (average power per channel)

R Power source:

220–240 V AC, 50/60 Hz

R Power consumption:

Base unit*1:

Standby: Approx. 0.52 W Maximum: Approx. 2.7 W

Base unit*2:

Standby: Approx. 0.54 W Maximum: Approx. 2.7 W

Charger:

Standby: Approx. 0.1 W Maximum: Approx. 1.8 W

R Operating conditions:

0 °C – 40 °C, 20 % – 80 % relative air

humidity (dry) *1 KX-TG2711 series: page 3 *2 KX-TG2721 series: page 3

Note:

R Design and specifications are subject to

change without notice. R The illustrations in these instructions may

vary slightly from the actual product.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Important Information

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Setting up

Connections

R Use only the supplied Panasonic AC

adaptor PNLV226E. R When mounting the unit on a wall, see

page 40.

n Base unit

Hook

“Click”

Press plug firmly.

To telephone line

(DSL/ADSL filter*)

Use only the supplied telephone line cord.

*DSL/ADSL filter (not supplied) is required if you have DSL/ADSL service.

Correct Incorrect

To power outlet

n Charger

To power outlet

Hooks

Battery installation

R USE ONLY Ni-MH batteries AAA (R03)

size.

R Do NOT use Alkaline/Manganese/Ni-Cd

batteries.

R Confirm correct polarities (

, ).

Rechargeable Ni-MH ONLY

Battery charging

Charge for about 7 hours. R When the batteries are fully charged,

“Fully charged” is displayed.

Confirm “Charging” is displayed.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

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Note when setting up

Note for connections

R The AC adaptor must remain connected at

all times. (It is normal for the adaptor to feel

warm during use.) R The AC adaptor should be connected to a

vertically oriented or floor-mounted AC

outlet. Do not connect the AC adaptor to a

ceiling-mounted AC outlet, as the weight of

the adaptor may cause it to become

disconnected.

During a power failure

The unit will not work during a power failure. We recommend connecting a corded-type telephone (without AC adaptor) to the same telephone line or to the same telephone line jack using a T-adaptor. Your Panasonic sales shop can offer you more information about connection possibilities.

Note for battery installation

R Use the supplied rechargeable batteries.

For replacement, we recommend using the

Panasonic rechargeable batteries noted on

page 4, 8. R Wipe the battery ends (

, ) with a dry

cloth. R Avoid touching the battery ends (

, ) or

the unit contacts.

Note for battery charging

R It is normal for the handset to feel warm

during charging. R Clean the charge contacts of the handset,

base unit, and charger with a soft and dry

cloth once a month. Before cleaning the

unit, disconnect from power outlets and any

telephone line cords. Clean more often if

the unit is exposed to grease, dust, or high

humidity.

Battery level

Icon Battery level

High

Medium

Low

Needs charging.

Panasonic Ni-MH battery performance (supplied batteries)

Operation Operating time

In continuous use 20 hours max.

Not in use (standby) 170 hours max.

Note:

R It is normal for batteries not to reach full

capacity at the initial charge. Maximum battery performance is reached after a few complete cycles of charge/discharge (use).

R Actual battery performance depends on

usage and ambient environment.

R Even after the batteries are fully charged,

the handset can be left on the base unit or charger without any ill effect on the batteries.

R The battery level may not be displayed

correctly after you replace the batteries. In this case, place the handset on the base unit or charger and let it charge for at least 7 hours.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

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Controls

Handset

Speaker

M N (Phonebook/Clear) M N (Speakerphone) M N (Talk)

Dial keypad

Receiver

Display

M N (Menu/OK) M N (Mute/Pause)

MR/ECON

R: Recall/Flash

ECO: Eco mode shortcut key M N (Off/Power)

Microphone

Charge contacts

Navigator key

– MDN, MCN, MFN, or MEN: Scroll through various

lists and items.

–

(Volume: MDN or MCN): Adjust the

receiver or speaker volume while talking.

– MFN (

: Caller list): View the caller list.

– MEN (T: Redial): View the redial list.

Base unit

n KX-TG2711 series: page 3

M N (Locator)

Charge contacts

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

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n KX-TG2721 series: page 3

A CDEB

MjN/MkN (Volume up/down) M N (Erase) M N (Play)

Message indicator

Charge contacts

Speaker

M N/M N (Repeat/Skip) MnN (Stop) M N (Locator) M N (Answer on)

Answer on indicator

Display

Handset display items

Item Meaning

Range status: The more bars visible, the closer the handset is to the base unit. R When

is flashing: Handset is searching for base unit. (page 37)

Handset is accessing base unit (intercom*1, paging, changing base unit settings, etc.).

Item Meaning

Handset is on an outside call. R When flashing slowly:

The call is put on hold.

R When flashing rapidly:

An incoming call is now being received.

ECO

The base unit transmission power is set to “Low”. (page 15)

Answering system is on.

(page 26)

Battery level

Alarm is on. (page 22)

[P]

Privacy mode is on.

(page 21)

New voice mail message received.*3 (page 31)

[IN USE]

R Someone is using the

line.

R Answering system is

being used by: – another handset

– the base unit.

*1 KX-TG2712/KX-TG2713/KX-TG2722/

KX-TG2723/KX-TG2724 *2 KX-TG2721 series: page 3 *3 Voice mail subscribers only *4 KX-TG2722/KX-TG2723/KX-TG2724

Turning the power on/off

Power on

Press M N for about 1 second.

Power off

Press M N for about 2 seconds.

Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333

Getting Started

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+ 30 hidden pages

Panasonic KX-TG2711E, KX-TG2724E, KX-TG2712E, KX-TG2723E, KX-TG2721E Operating Instructions

Table of Contents

Model composition

Introduction

Accessory information

General information

For your safety

Important Information

Important safety instructions

For best performance

Other information

Specifications

Setting up

Getting Started

Note when setting up

Controls

Display

Turning the power on/off