Panasonic KX-TDA600 User Manual

Model

Hybrid IP-PBX

Operating Manual

KX-TDA50/KX-TDA100

KX-TDA200/KX-TDA600

Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA50: PSMPR Software File Version 4.0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 3.2000 or later KX-TDA600: PLMPR Software File Version 3.1000 or later

Document Version: 2006-12

Feature Highlights

Call Center

This PBX can establish Incoming Call Distribution Groups (ICD Groups) by which a large volume of calls from external customers can be received. One extension can act as the supervisor, and monitor other group members.

Customers

Queuing

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

1.3.35 ICD GROUP FEATURES (Page 86) 1.3.70 Voice Mail Features—Voice Mail Integration (Page 132)

Wireless System

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

PC Phone/PC Console

This PBX supports PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. PC Phone/PC Console provides advanced control and monitoring of your PBX.

Appendix (Page 185) Refer to the Feature Manual

Easy Operation

A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

(Station Message Detail Recording)

This PBX can record or print out call information: date, time, extension no., dialed no., duration, etc.

Date

01/02/02

Call Record

Time

10:03AM

11:07AM

1.1 Before Operating the Telephones (Page 18) Refer to the Feature Manual

2 Operating Manual

Ext

1230

2230

Computer

• • • • • • •

Simplified Voice Message

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Hello, this is 204. Please leave your message.

1.3.62 SVM (Simplified Voice Message) (KXTDA50 only) (Page 114)

Operating Manual 3

In This Manual,

• The following abbreviations are used:

APT → Analog Proprietary Telephone

Display PT → Proprietary Telephone with a Display

DPT → Digital Proprietary Telephone

IP-PT → IP Proprietary Telephone

PS → Portable Station

PT → Proprietary Telephone

SLT → Single Line Telephone

• The illustrations of the PBX are based on the KX-TDA200.

• The following icons are used frequently.

ConditionsHints

Important Notice

Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product

– proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, refer to the Feature Manual or PC Programming Manual.

• In this manual, several kinds of PTs appear, as follows:

– IP Proprietary Telephone (IP-PT)

– Digital Proprietary Telephone (DPT)

– Analog Proprietary Telephone (APT)

– Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs may become busy and you may not be able to make or receive calls, depending on the network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT Programming Manual.

• Product specifications are subject to change without notice.

4 Operating Manual

Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED PANASONIC FACTORY SERVICE CENTER.

• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

• THIS UNIT IS EQUIPPED WITH A GROUNDED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

Operating Manual 5

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.

Clean with a damp cloth.

4. Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

5. Do not place this product on an unstable surface, as a fall may cause serious internal damage.

6. Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect

it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

7. The product should only be connected to the type of electrical power supply specified on the product

label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

8. For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet,

please have one installed. Do not bypass this safety feature by tampering with the plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the power cord may

be stepped on or tripped on.

10. To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.

11. Do not insert objects of any kind into this product through its slots and openings, as they may touch

dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product.

12. To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should

service this product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock.

13. Unplug this product from the wall outlet and have it serviced by qualified service personnel in the

following cases:

a) When the power supply cord or plug is damaged or frayed. b) If liquid has been spilled into the product. c) If the product has been exposed to rain or water. d) If the product does not operate according to the operating instructions. Adjust only the controls that

are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e) If the product has been dropped or the cabinet has been damaged. f) If product performance deteriorates.

14. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

15. Do not use a telephone in the vicinity of a gas leak to report the leak.

6 Operating Manual

SAVE THESE INSTRUCTIONS

Operating Manual 7

Attention

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the PBX.

• This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and vibration, and should not be exposed to direct sunlight.

• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:

1. Disconnect the PBX from all CO lines.

2. Connect known working single line telephones (SLTs) to those CO lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center.

• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

• For users of PC Phone (Free License Version) shipped with KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording

–TAM

– Voice Memo

–Text Memo

– Speed

To continue using any of the corresponding features after the trial period, please purchase KXTDA0350 (PC Phone, 5 licenses).

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

8 Operating Manual

Notice for users in California

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product Service

Panasonic Factory Service Centers for this product are listed in the service center directory. Consult your certified Panasonic dealer for detailed instructions.

For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TELEPHONE NO.

Operating Manual 9

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the following format:

• US:AAAEQ##TXXXX

If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TDA50, KX-TDA100, KX-TDA200, and KX-TDA600

• Certification No.: found on the side of the unit

• Ringer Equivalence No. KX-TDA50/KX-TDA100/KX-TDA200: 0.3A KX-TDA600: 0.4B

• Facility Interface Code KX-TDA50: 02LS2 KX-TDA100/KX-TDA200: 02LS2, 04DU9.BN/DN/1KN/1SN, METALLIC KX-TDA600: 02LS2, 04DU9.BN/DN/1KN/1SN

• Service Order Code KX-TDA50: 9.0F KX-TDA100/KX-TDA200/KX-TDA600: 9.0F, 6.0P

• Required Network Interface Jack KX-TDA50: RJ11 KX-TDA100/KX-TDA200: RJ21X, RJ48C, RJ2HX KX-TDA600: RJ21X, RJ48C

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the following format:

• US:AAAEQ##TXXXX

The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

10 Operating Manual

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.

When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

WARNING

The software contained in the ARS and TRS features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes. KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.

Operating Manual 11

For Cell Station

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void user's authority to operate this device.

Note

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Some wireless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the wireless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the wireless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances.

CAUTION

To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with provided instructions and a minimum 20 cm (8 in) spacing must be provided between antenna and all person's body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

• This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2401 MHz to 2480 MHz, and the power output level can range from 0.004 W to 0.4 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

12 Operating Manual

1 Operation............................................................................................... 17

1.1 Before Operating the Telephones ................................................................................. 18

1.1.1 Before Operating the Telephones ..................................................................................... 18

1.2 Basic Operations ............................................................................................................ 27

1.2.1 Making Calls ..................................................................................................................... 27

1.2.2 Answering Calls ................................................................................................................ 29

1.3 Telephone Features and Operation...............................................................................31

1.3.1 Absent Message ............................................................................................................... 31

1.3.2 Account Code Entry..........................................................................................................32

1.3.3 Alternate Calling—Ring/Voice........................................................................................... 33

1.3.4 Automatic Callback Busy (Camp-on) ................................................................................ 33

1.3.5 BGM (Background Music) ................................................................................................. 35

1.3.6 Call Hold ........................................................................................................................... 36

1.3.7 Call Monitor....................................................................................................................... 38

1.3.8 Call Park ........................................................................................................................... 38

1.3.9 Call Pickup ........................................................................................................................ 40

1.3.10 Call Splitting ...................................................................................................................... 41

1.3.11 Call Transfer ...................................................................................................................... 43

1.3.12 CALL WAITING FEATURES............................................................................................. 45

1.3.13 Call Waiting Tone .............................................................................................................. 50

1.3.14 Character Entry................................................................................................................. 51

1.3.15 Conference ....................................................................................................................... 53

1.3.16 Conference, Unattended................................................................................................... 58

1.3.17 Data Line Security ............................................................................................................ 59

1.3.18 DISA (Direct Inward System Access) ............................................................................... 59

1.3.19 DND (Do Not Disturb) ....................................................................................................... 62

1.3.20 Door Open ........................................................................................................................ 65

1.3.21 Doorphone Call................................................................................................................. 66

1.3.22 EFA (External Feature Access)......................................................................................... 67

1.3.23 Executive Busy Override...................................................................................................67

1.3.24 Extension Dial Lock .......................................................................................................... 69

1.3.25 Extension Feature Clear ...................................................................................................70

1.3.26 Extension PIN (Personal Identification Number)............................................................... 71

1.3.27 External Relay................................................................................................................... 73

1.3.28 External Sensor ................................................................................................................ 73

1.3.29 FWD (Call Forwarding) .....................................................................................................74

1.3.30 Hands-free Answerback.................................................................................................... 80

1.3.31 Hands-free Operation .......................................................................................................81

1.3.32 Headset Operation............................................................................................................82

1.3.33 HOSPITALITY FEATURES ...............................................................................................84

1.3.34 Hot Line ............................................................................................................................ 85

1.3.35 ICD GROUP FEATURES .................................................................................................. 86

1.3.36 ICD Group Features—Call Log History for ICD Group .....................................................86

1.3.37 ICD Group Features—Incoming Call Queue Monitor .......................................................88

1.3.38 ICD Group Features—Log-in/Log-out...............................................................................89

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control................................. 91

1.3.40 ICD Group Features—Manual Queue Redirection ........................................................... 93

Operating Manual 13

1.3.41 ICD Group Features—Supervisory ...................................................................................94

1.3.42 Message Waiting...............................................................................................................95

1.3.43 Mute .................................................................................................................................. 97

1.3.44 Off-hook Monitor ...............................................................................................................98

1.3.45 OHCA (Off-hook Call Announcement) ..............................................................................98

1.3.46 One-touch Dialing .............................................................................................................99

1.3.47 Paging ............................................................................................................................. 100

1.3.48 Paralleled Telephone.......................................................................................................101

1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension (KX-

TDA100/KX-TDA200/KX-TDA600 only)..........................................................................102

1.3.50 Printing Message ............................................................................................................ 105

1.3.51 Privacy Release .............................................................................................................. 106

1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) ...................107

1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) ......................107

1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) ...........108

1.3.55 Private Network Features—COLR (Connected Line Identification Restriction) ..............108

1.3.56 Private Network Features—TIE Line Access .................................................................. 109

1.3.57 Quick Dialing ................................................................................................................... 110

1.3.58 Redial, Last Number ....................................................................................................... 110

1.3.59 Room Status Control.......................................................................................................110

1.3.60 Speed Dialing, Personal..................................................................................................113

1.3.61 Speed Dialing, System....................................................................................................114

1.3.62 SVM (Simplified Voice Message) (KX-TDA50 only) ........................................................114

1.3.63 TAFAS (Trunk Answer From Any Station)........................................................................124

1.3.64 Timed Reminder.............................................................................................................. 125

1.3.65 Time Service ................................................................................................................... 127

1.3.66 Verification Code Entry ................................................................................................... 127

1.3.67 VOICE MAIL FEATURES................................................................................................128

1.3.68 Voice Mail Features—LCS (Live Call Screening)............................................................128

1.3.69 Voice Mail Features—Two-way Record ...........................................................................131

1.3.70 Voice Mail Features—Voice Mail Integration ................................................................... 132

1.3.71 Wake-up Call ...................................................................................................................133

1.3.72 Walking COS...................................................................................................................135

1.3.73 Walking Extension........................................................................................................... 136

1.3.74 Whisper OHCA................................................................................................................ 137

1.3.75 Wireless XDP Parallel Mode ...........................................................................................138

1.4 Display Features ...........................................................................................................139

1.4.1 Call Log, Incoming ..........................................................................................................139

1.4.2 Call Log, Outgoing ..........................................................................................................141

1.4.3 Directories ....................................................................................................................... 143

1.4.4 System Feature Access .................................................................................................. 145

2 Manager Operation ............................................................................. 149

2.1 Manager Service Features ...........................................................................................150

2.1.1 Dial Tone Transfer ...........................................................................................................150

2.1.2 External BGM (Background Music).................................................................................150

2.1.3 OGM (Outgoing Messages) ............................................................................................ 151

2.1.4

2.1.5 Remote Extension Dial Lock ........................................................................................... 154

2.1.6 Time Service Mode Control ............................................................................................ 154

14 Operating Manual

Private Network Features—NDSS (Network Direct Station Selection) Monitor Release

....... 153

3 Customizing Your Phone & System.................................................. 157

3.1 Personal Programming................................................................................................. 158

3.1.1 Programming Information ............................................................................................... 158

3.1.2 Personal Programming ................................................................................................... 158

3.1.3 Programming Feature Clear ........................................................................................... 166

3.1.4 Customizing the Buttons ................................................................................................. 168

3.2 Manager Programming ................................................................................................. 174

3.2.1 Programming Information ............................................................................................... 174

3.2.2 Manager Programming ................................................................................................... 175

3.3 System Programming ................................................................................................... 177

3.3.1 Programming Information ............................................................................................... 177

3.3.2 System Programming ..................................................................................................... 180

4 Appendix ............................................................................................. 185

4.1 Troubleshooting............................................................................................................186

4.1.1 Troubleshooting...............................................................................................................186

4.2 Feature Number Table .................................................................................................. 189

4.2.1 Feature Number Table .................................................................................................... 189

4.3 Tone................................................................................................................................ 198

4.3.1 Tone ................................................................................................................................ 198

4.4 Revision History............................................................................................................ 202

4.4.1 KX-TDA100/KX-TDA200 PMPR Software File Version 1.1xxx ....................................... 202

4.4.2 KX-TDA100/KX-TDA200 PMPR Software File Version 2.0xxx ....................................... 202

4.4.3 KX-TDA100/KX-TDA200 PMPR Software File Version 3.0xxx ....................................... 203

4.4.4 KX-TDA100/KX-TDA200 PMPR Software File Version 3.2xxx ....................................... 203

4.4.5 KX-TDA50 PSMPR Software File Version 1.1xxx ........................................................... 204

4.4.6 KX-TDA50 PSMPR Software File Version 2.0xxx ........................................................... 204

4.4.7 KX-TDA50 PSMPR Software File Version 3.0xxx ........................................................... 205

4.4.8 KX-TDA50 PSMPR Software File Version 4.0xxx ........................................................... 205

Index .......................................................................................................... 207

Operating Manual 15

16 Operating Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

Operating Manual 17

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS), e.g., KX-TD7690. Use the feature depending on the telephone you are using. If you are using a Panasonic

REDIAL

proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

• If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.4 Customizing the Buttons".

Portable Station (PS) Registration

Your PS must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in Section "3.1.2 Personal Programming".

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in the "Feature Number Table" (Appendix).

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

18 Operating Manual

1.1 Before Operating the Telephones

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).

Display

In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.4 Display Features".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key Jog Dial Volume Key

Down

(Level increases)

ENTER

Down

(Level decreases)

RightLeft

Left

(counter-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

(Level decreases)

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA200.

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

Operating Manual 19

1.1 Before Operating the Telephones

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

(CO)

CO line

group no.

Seize a CO line (One of the following).

• Press the CO button.

• Dial automatic line access number 9.

• Dial CO line group access number and CO line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Ta lk .

desired no.

extension no.

phone no.

Enter the required number.

You will hear a busy, confirmation, dial, ring or ringback tone.

B. Tone: Busy Tone

account code

Enter the account code.

C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial an extension number. Dial outside phone number.

Dial the telephone number.

outside

phone no.

dial key

Press any dial key (0–9, , #).

20 Operating Manual

1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

(CO)

AUTO DIAL

STORE

REDIAL

INTERCOM

MONITOR

CO: Used to make or receive an outside call. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) (Only the CO line "number" [e.g., 1, 2] may be shown on some telephones.)

AUTO DIAL/STORE: Used for System/Personal Speed Dialing or storing program changes.

REDIAL: Used to redial the last dialed number.

INTERCOM: Used to make or receive intercom calls.

MONITOR: Used for hands-free dialing. You can monitor the party's voice in hands-free mode.

SP-PHONE

PAUSE

MESSAGE

AUTO ANS

MUTE

SP-PHONE: Used for hands-free operation.

PAU SE : Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

MESSAGE: Used to leave a message waiting indication or call back the party who left the message waiting indication.

Soft Buttons: Used to select the item displayed on the bottom of the display.

AUTO ANS (Auto Answer)/MUTE: Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

TRANSFER

FLASH/

RECALL

VOICE CALL

MUTE

TRANSFER: Used to transfer a call to another party.

FLASH/RECALL: Used to disconnect the current call and make another call without hanging up. This button can also be used as a CANCEL button while on-hook.

VOICE CALL/MUTE: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

HOLD

CONF

FWD/DND

HOLD:

Used to place a call on hold.

CONF (Conference): Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

Operating Manual 21

1.1 Before Operating the Telephones

PROGRAM

RELEASE

PROGRAM: Used to enter and exit the Programming mode.

RELEASE: Used to disconnect the line.

ANSWER

VOL

ANSWER: Used to answer an incoming call.

Navigator Key/Jog Dial/Volume Key: Used to adjust the volume and the display contrast or select desired items.

MODE: Used to shift the display to access various features.

(PF)

Programmable Feature (PF):

Located on the upper part of the CO button array or on the DSS Console.

MODE

Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialing button. (Only the "F and number" may be shown on some telephones.)

SELECT:

SELECT SHIFT

Used to select the displayed item or to call the displayed phone number.

ENTER: Used to confirm the selected item.

SHIFT: Used to access the second level of Soft button features.

CANCEL: Used to cancel the selected item.

Customized Buttons

If the term is in parentheses like (Account) in this section, it means a flexible button has been made into an "Account" button. To customize, refer to "3.1.4 Customizing the Buttons".

Buttons Feature

Loop-CO (L-CO)

Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button.

Group-CO (G-CO)

22 Operating Manual

Used to access an idle CO line in a specified CO line group for making outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button.

1.1 Before Operating the Telephones

Buttons Feature

Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.

Direct Station Selection (DSS)

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

One-touch Dialing Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate Used to disconnect the current call and make another call without hanging up.

External Feature Access (EFA) Used to access special features offered by a host PBX or a telephone company.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Operating Manual 23

1.1 Before Operating the Telephones

Buttons Feature

Release

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Toll Restriction (TRS) Used to change the toll restriction level of other extension users temporarily.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

Primary Directory Number (PDN)*

Secondary Directory Number (SDN)*

Used to make and receive both outside and intercom calls.

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

*: Only available for KX-TDA100/KX-TDA200/KX-TDA600.

24 Operating Manual

How to Follow the Steps

An example of system operation is shown below.

1.1 Before Operating the Telephones

Calling Another Extension

Intercom Call

PT and SLT

PT/SLT/PS

extension no.

Off-hook.

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

To call using a directory, refer to "1.11.2 Directories".

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.37 Hands-free Operation").

Customizing Your Phone

Dial extension number or press DSS.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

(DSS)

Talk.

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

Operating Manual 25

1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

Telephone Company

Batteries

Computer

Hybrid IP-PBX

KX-TDA50 KX-TDA100

Private IP

Network

Router

KX-TDA200/ KX-TDA600

Computer

IP Proprietary

Telephone

Computer

Printer

External Sensor/

External Relay

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Amplifier

Fax Machine

Wireless Phone

Portable

Station

Voice Processing

Cell Station

System

Single Line

Telephone

Analog Proprietary Telephone

Digital Proprietary Telephone

KX-T7636/ KX-T7633

KX-T7600 Digital

Proprietary Telephone

IP Softphone

DSS Console

Computer

(Server)

DSS Console

Computer

USB

Computer

KX-T7600 Digital

Proprietary Telephone

26 Operating Manual

1.2 Basic Operations

1.2.1 Making Calls

– Intercom Call

– Operator Call

– Calling an Outside Party

Intercom Call

You can call another extension user.

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

Dial extension number, or press DSS or SDN.

(SDN)

1.2 Basic Operations

Talk.

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

• * You have to press the SDN button once or twice depending on the mode of the SDN button. For details, refer to "1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension (KX-TDA100/KX-TDA200/KX-TDA600 only)".

• To call using a directory, refer to "1.4.3 Directories".

• For quick operation If you are an operator or dial some extensions frequently, DSS buttons are useful.

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.31 Hands-free Operation").

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.4 Customizing the Buttons

Create or edit a Direct Station Selection (DSS) button.

Operating Manual 27

1.2 Basic Operations

Operator Call

You can call an extension or a group assigned as the operator.

PT/SLT/PS

Off-hook.

Enter 0.

Calling an Outside Party

You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods:

Automatic Line Access

PT/SLT/PS

(L-CO)

Off-hook. Talk.

Press L-CO or enter automatic line access number.

CO Line Group Access

outside

phone no.

Dial outside phone number.

PT and SLT

PT/SLT/PS

Off-hook. Talk.

28 Operating Manual

(G-CO)

CO line

group no.

Press G-CO or enter CO line group access number and then CO line group number (2 digits).

outside

phone no.

Dial outside phone number.

S-CO Line Access

PT and SLT

PT/PS

1.2 Basic Operations

(S-CO)

Off-hook. Talk.

Press S-CO.

outside

phone no.

Dial outside phone number.

• Each of the S-CO button or G-CO button light shows the current status as follows:

Off: The line is idle. Red on: The line is in use.

• You may be restricted from making a call to the specified outside party. To make a call, refer to "1.3.66 Verification Code Entry" or "1.3.72 Walking COS".

• To confirm number before dialing, you can enter a phone number and confirm it on the display and then go off-hook. (Predialing)

• To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation You can make an outside call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.31 Hands-free Operation").

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.4 Customizing the Buttons

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button or a Terminate button.

1.2.2 Answering Calls

PT/SLT/PS

Off-hook.

Talk.

Operating Manual 29

1.2 Basic Operations

• You can select one of the following methods to answer calls:

Customizing Your Phone

– Lift the handset to receive the preferred line.

(Default: Ringing line is selected.)

– Press the SP-PHONE button.

(Refer to "1.3.31 Hands-free Operation".)

– Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.

– Press the Answer button.

• 3.1.2 Personal Programming—

Preferred Line Assignment—Incoming

Select the seized line when going off hook.

Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party's voice.

• 3.1.4 Customizing the Buttons Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number (PDN), or Secondary Directory Number (SDN) button.

30 Operating Manual

+ 182 hidden pages

Panasonic KX-TDA600 User Manual

Important Information

Attention

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Table of Contents

Operation

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

1.2.1 Making Calls

1.2 Basic Operations

1.2.2 Answering Calls