Panasonic KX-TDA600 User Manual

Model

Hybrid IP-PBX

Operating Manual

KX-TDA50/KX-TDA100

KX-TDA200/KX-TDA600

Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA50: PSMPR Software File Version 4.0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 3.2000 or later KX-TDA600: PLMPR Software File Version 3.1000 or later

Document Version: 2006-12

Feature Highlights

Call Center

This PBX can establish Incoming Call Distribution Groups (ICD Groups) by which a large volume of calls from external customers can be received. One extension can act as the supervisor, and monitor other group members.

Customers

Queuing

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

1.3.35 ICD GROUP FEATURES (Page 86) 1.3.70 Voice Mail Features—Voice Mail Integration (Page 132)

Wireless System

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

PC Phone/PC Console

This PBX supports PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. PC Phone/PC Console provides advanced control and monitoring of your PBX.

Appendix (Page 185) Refer to the Feature Manual

Easy Operation

A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

(Station Message Detail Recording)

This PBX can record or print out call information: date, time, extension no., dialed no., duration, etc.

Date

01/02/02

Call Record

Time

10:03AM

11:07AM

1.1 Before Operating the Telephones (Page 18) Refer to the Feature Manual

2 Operating Manual

Ext

1230

2230

Computer

• • • • • • •

Simplified Voice Message

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Hello, this is 204. Please leave your message.

1.3.62 SVM (Simplified Voice Message) (KXTDA50 only) (Page 114)

Operating Manual 3

In This Manual,

• The following abbreviations are used:

APT → Analog Proprietary Telephone

Display PT → Proprietary Telephone with a Display

DPT → Digital Proprietary Telephone

IP-PT → IP Proprietary Telephone

PS → Portable Station

PT → Proprietary Telephone

SLT → Single Line Telephone

• The illustrations of the PBX are based on the KX-TDA200.

• The following icons are used frequently.

ConditionsHints

Important Notice

Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product

– proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• This manual provides basic information on how you can access commonly used PBX functions with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, refer to the Feature Manual or PC Programming Manual.

• In this manual, several kinds of PTs appear, as follows:

– IP Proprietary Telephone (IP-PT)

– Digital Proprietary Telephone (DPT)

– Analog Proprietary Telephone (APT)

– Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs may become busy and you may not be able to make or receive calls, depending on the network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT Programming Manual.

• Product specifications are subject to change without notice.

4 Operating Manual

Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED PANASONIC FACTORY SERVICE CENTER.

• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

• THIS UNIT IS EQUIPPED WITH A GROUNDED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

Operating Manual 5

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.

Clean with a damp cloth.

4. Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

5. Do not place this product on an unstable surface, as a fall may cause serious internal damage.

6. Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect

it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

7. The product should only be connected to the type of electrical power supply specified on the product

label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

8. For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet,

please have one installed. Do not bypass this safety feature by tampering with the plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the power cord may

be stepped on or tripped on.

10. To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.

11. Do not insert objects of any kind into this product through its slots and openings, as they may touch

dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product.

12. To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should

service this product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock.

13. Unplug this product from the wall outlet and have it serviced by qualified service personnel in the

following cases:

a) When the power supply cord or plug is damaged or frayed. b) If liquid has been spilled into the product. c) If the product has been exposed to rain or water. d) If the product does not operate according to the operating instructions. Adjust only the controls that

are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e) If the product has been dropped or the cabinet has been damaged. f) If product performance deteriorates.

14. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

15. Do not use a telephone in the vicinity of a gas leak to report the leak.

6 Operating Manual

SAVE THESE INSTRUCTIONS

Operating Manual 7

Attention

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the PBX.

• This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]) and vibration, and should not be exposed to direct sunlight.

• If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:

1. Disconnect the PBX from all CO lines.

2. Connect known working single line telephones (SLTs) to those CO lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center.

• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

• For users of PC Phone (Free License Version) shipped with KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording

–TAM

– Voice Memo

–Text Memo

– Speed

To continue using any of the corresponding features after the trial period, please purchase KXTDA0350 (PC Phone, 5 licenses).

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

8 Operating Manual

Notice for users in California

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product Service

Panasonic Factory Service Centers for this product are listed in the service center directory. Consult your certified Panasonic dealer for detailed instructions.

For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TELEPHONE NO.

Operating Manual 9

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the following format:

• US:AAAEQ##TXXXX

If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TDA50, KX-TDA100, KX-TDA200, and KX-TDA600

• Certification No.: found on the side of the unit

• Ringer Equivalence No. KX-TDA50/KX-TDA100/KX-TDA200: 0.3A KX-TDA600: 0.4B

• Facility Interface Code KX-TDA50: 02LS2 KX-TDA100/KX-TDA200: 02LS2, 04DU9.BN/DN/1KN/1SN, METALLIC KX-TDA600: 02LS2, 04DU9.BN/DN/1KN/1SN

• Service Order Code KX-TDA50: 9.0F KX-TDA100/KX-TDA200/KX-TDA600: 9.0F, 6.0P

• Required Network Interface Jack KX-TDA50: RJ11 KX-TDA100/KX-TDA200: RJ21X, RJ48C, RJ2HX KX-TDA600: RJ21X, RJ48C

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the following format:

• US:AAAEQ##TXXXX

The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

10 Operating Manual

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.

When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

WARNING

The software contained in the ARS and TRS features to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes. KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.

Operating Manual 11

For Cell Station

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void user's authority to operate this device.

Note

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Some wireless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the wireless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the wireless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances.

CAUTION

To comply with FCC RF exposure requirements in uncontrolled environment:

• This equipment must be installed and operated in accordance with provided instructions and a minimum 20 cm (8 in) spacing must be provided between antenna and all person's body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

• This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.

Medical—consult the manufacturer of any personal medical devices, such as pacemakers, to determine if they are adequately shielded from external RF (radio frequency) energy. (The unit operates in the frequency range of 2401 MHz to 2480 MHz, and the power output level can range from 0.004 W to 0.4 W.) Do not use the unit in health care facilities if any regulations posted in the area instruct you not to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF (radio frequency) energy.

12 Operating Manual

1 Operation............................................................................................... 17

1.1 Before Operating the Telephones ................................................................................. 18

1.1.1 Before Operating the Telephones ..................................................................................... 18

1.2 Basic Operations ............................................................................................................ 27

1.2.1 Making Calls ..................................................................................................................... 27

1.2.2 Answering Calls ................................................................................................................ 29

1.3 Telephone Features and Operation...............................................................................31

1.3.1 Absent Message ............................................................................................................... 31

1.3.2 Account Code Entry..........................................................................................................32

1.3.3 Alternate Calling—Ring/Voice........................................................................................... 33

1.3.4 Automatic Callback Busy (Camp-on) ................................................................................ 33

1.3.5 BGM (Background Music) ................................................................................................. 35

1.3.6 Call Hold ........................................................................................................................... 36

1.3.7 Call Monitor....................................................................................................................... 38

1.3.8 Call Park ........................................................................................................................... 38

1.3.9 Call Pickup ........................................................................................................................ 40

1.3.10 Call Splitting ...................................................................................................................... 41

1.3.11 Call Transfer ...................................................................................................................... 43

1.3.12 CALL WAITING FEATURES............................................................................................. 45

1.3.13 Call Waiting Tone .............................................................................................................. 50

1.3.14 Character Entry................................................................................................................. 51

1.3.15 Conference ....................................................................................................................... 53

1.3.16 Conference, Unattended................................................................................................... 58

1.3.17 Data Line Security ............................................................................................................ 59

1.3.18 DISA (Direct Inward System Access) ............................................................................... 59

1.3.19 DND (Do Not Disturb) ....................................................................................................... 62

1.3.20 Door Open ........................................................................................................................ 65

1.3.21 Doorphone Call................................................................................................................. 66

1.3.22 EFA (External Feature Access)......................................................................................... 67

1.3.23 Executive Busy Override...................................................................................................67

1.3.24 Extension Dial Lock .......................................................................................................... 69

1.3.25 Extension Feature Clear ...................................................................................................70

1.3.26 Extension PIN (Personal Identification Number)............................................................... 71

1.3.27 External Relay................................................................................................................... 73

1.3.28 External Sensor ................................................................................................................ 73

1.3.29 FWD (Call Forwarding) .....................................................................................................74

1.3.30 Hands-free Answerback.................................................................................................... 80

1.3.31 Hands-free Operation .......................................................................................................81

1.3.32 Headset Operation............................................................................................................82

1.3.33 HOSPITALITY FEATURES ...............................................................................................84

1.3.34 Hot Line ............................................................................................................................ 85

1.3.35 ICD GROUP FEATURES .................................................................................................. 86

1.3.36 ICD Group Features—Call Log History for ICD Group .....................................................86

1.3.37 ICD Group Features—Incoming Call Queue Monitor .......................................................88

1.3.38 ICD Group Features—Log-in/Log-out...............................................................................89

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control................................. 91

1.3.40 ICD Group Features—Manual Queue Redirection ........................................................... 93

Operating Manual 13

1.3.41 ICD Group Features—Supervisory ...................................................................................94

1.3.42 Message Waiting...............................................................................................................95

1.3.43 Mute .................................................................................................................................. 97

1.3.44 Off-hook Monitor ...............................................................................................................98

1.3.45 OHCA (Off-hook Call Announcement) ..............................................................................98

1.3.46 One-touch Dialing .............................................................................................................99

1.3.47 Paging ............................................................................................................................. 100

1.3.48 Paralleled Telephone.......................................................................................................101

1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension (KX-

TDA100/KX-TDA200/KX-TDA600 only)..........................................................................102

1.3.50 Printing Message ............................................................................................................ 105

1.3.51 Privacy Release .............................................................................................................. 106

1.3.52 Private Network Features—CLIP (Calling Line Identification Presentation) ...................107

1.3.53 Private Network Features—CLIR (Calling Line Identification Restriction) ......................107

1.3.54 Private Network Features—COLP (Connected Line Identification Presentation) ...........108

1.3.55 Private Network Features—COLR (Connected Line Identification Restriction) ..............108

1.3.56 Private Network Features—TIE Line Access .................................................................. 109

1.3.57 Quick Dialing ................................................................................................................... 110

1.3.58 Redial, Last Number ....................................................................................................... 110

1.3.59 Room Status Control.......................................................................................................110

1.3.60 Speed Dialing, Personal..................................................................................................113

1.3.61 Speed Dialing, System....................................................................................................114

1.3.62 SVM (Simplified Voice Message) (KX-TDA50 only) ........................................................114

1.3.63 TAFAS (Trunk Answer From Any Station)........................................................................124

1.3.64 Timed Reminder.............................................................................................................. 125

1.3.65 Time Service ................................................................................................................... 127

1.3.66 Verification Code Entry ................................................................................................... 127

1.3.67 VOICE MAIL FEATURES................................................................................................128

1.3.68 Voice Mail Features—LCS (Live Call Screening)............................................................128

1.3.69 Voice Mail Features—Two-way Record ...........................................................................131

1.3.70 Voice Mail Features—Voice Mail Integration ................................................................... 132

1.3.71 Wake-up Call ...................................................................................................................133

1.3.72 Walking COS...................................................................................................................135

1.3.73 Walking Extension........................................................................................................... 136

1.3.74 Whisper OHCA................................................................................................................ 137

1.3.75 Wireless XDP Parallel Mode ...........................................................................................138

1.4 Display Features ...........................................................................................................139

1.4.1 Call Log, Incoming ..........................................................................................................139

1.4.2 Call Log, Outgoing ..........................................................................................................141

1.4.3 Directories ....................................................................................................................... 143

1.4.4 System Feature Access .................................................................................................. 145

2 Manager Operation ............................................................................. 149

2.1 Manager Service Features ...........................................................................................150

2.1.1 Dial Tone Transfer ...........................................................................................................150

2.1.2 External BGM (Background Music).................................................................................150

2.1.3 OGM (Outgoing Messages) ............................................................................................ 151

2.1.4

2.1.5 Remote Extension Dial Lock ........................................................................................... 154

2.1.6 Time Service Mode Control ............................................................................................ 154

14 Operating Manual

Private Network Features—NDSS (Network Direct Station Selection) Monitor Release

....... 153

3 Customizing Your Phone & System.................................................. 157

3.1 Personal Programming................................................................................................. 158

3.1.1 Programming Information ............................................................................................... 158

3.1.2 Personal Programming ................................................................................................... 158

3.1.3 Programming Feature Clear ........................................................................................... 166

3.1.4 Customizing the Buttons ................................................................................................. 168

3.2 Manager Programming ................................................................................................. 174

3.2.1 Programming Information ............................................................................................... 174

3.2.2 Manager Programming ................................................................................................... 175

3.3 System Programming ................................................................................................... 177

3.3.1 Programming Information ............................................................................................... 177

3.3.2 System Programming ..................................................................................................... 180

4 Appendix ............................................................................................. 185

4.1 Troubleshooting............................................................................................................186

4.1.1 Troubleshooting...............................................................................................................186

4.2 Feature Number Table .................................................................................................. 189

4.2.1 Feature Number Table .................................................................................................... 189

4.3 Tone................................................................................................................................ 198

4.3.1 Tone ................................................................................................................................ 198

4.4 Revision History............................................................................................................ 202

4.4.1 KX-TDA100/KX-TDA200 PMPR Software File Version 1.1xxx ....................................... 202

4.4.2 KX-TDA100/KX-TDA200 PMPR Software File Version 2.0xxx ....................................... 202

4.4.3 KX-TDA100/KX-TDA200 PMPR Software File Version 3.0xxx ....................................... 203

4.4.4 KX-TDA100/KX-TDA200 PMPR Software File Version 3.2xxx ....................................... 203

4.4.5 KX-TDA50 PSMPR Software File Version 1.1xxx ........................................................... 204

4.4.6 KX-TDA50 PSMPR Software File Version 2.0xxx ........................................................... 204

4.4.7 KX-TDA50 PSMPR Software File Version 3.0xxx ........................................................... 205

4.4.8 KX-TDA50 PSMPR Software File Version 4.0xxx ........................................................... 205

Index .......................................................................................................... 207

Operating Manual 15

16 Operating Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

Operating Manual 17

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS), e.g., KX-TD7690. Use the feature depending on the telephone you are using. If you are using a Panasonic

REDIAL

proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

• If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.4 Customizing the Buttons".

Portable Station (PS) Registration

Your PS must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in Section "3.1.2 Personal Programming".

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in the "Feature Number Table" (Appendix).

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

18 Operating Manual

1.1 Before Operating the Telephones

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 Tone" (Appendix).

Display

In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.4 Display Features".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key Jog Dial Volume Key

Down

(Level increases)

ENTER

Down

(Level decreases)

RightLeft

Left

(counter-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

(Level decreases)

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA200.

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

Operating Manual 19

1.1 Before Operating the Telephones

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

(CO)

CO line

group no.

Seize a CO line (One of the following).

• Press the CO button.

• Dial automatic line access number 9.

• Dial CO line group access number and CO line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Ta lk .

desired no.

extension no.

phone no.

Enter the required number.

You will hear a busy, confirmation, dial, ring or ringback tone.

B. Tone: Busy Tone

account code

Enter the account code.

C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial an extension number. Dial outside phone number.

Dial the telephone number.

outside

phone no.

dial key

Press any dial key (0–9, , #).

20 Operating Manual

1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

(CO)

AUTO DIAL

STORE

REDIAL

INTERCOM

MONITOR

CO: Used to make or receive an outside call. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) (Only the CO line "number" [e.g., 1, 2] may be shown on some telephones.)

AUTO DIAL/STORE: Used for System/Personal Speed Dialing or storing program changes.

REDIAL: Used to redial the last dialed number.

INTERCOM: Used to make or receive intercom calls.

MONITOR: Used for hands-free dialing. You can monitor the party's voice in hands-free mode.

SP-PHONE

PAUSE

MESSAGE

AUTO ANS

MUTE

SP-PHONE: Used for hands-free operation.

PAU SE : Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

MESSAGE: Used to leave a message waiting indication or call back the party who left the message waiting indication.

Soft Buttons: Used to select the item displayed on the bottom of the display.

AUTO ANS (Auto Answer)/MUTE: Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

TRANSFER

FLASH/

RECALL

VOICE CALL

MUTE

TRANSFER: Used to transfer a call to another party.

FLASH/RECALL: Used to disconnect the current call and make another call without hanging up. This button can also be used as a CANCEL button while on-hook.

VOICE CALL/MUTE: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

HOLD

CONF

FWD/DND

HOLD:

Used to place a call on hold.

CONF (Conference): Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

Operating Manual 21

1.1 Before Operating the Telephones

PROGRAM

RELEASE

PROGRAM: Used to enter and exit the Programming mode.

RELEASE: Used to disconnect the line.

ANSWER

VOL

ANSWER: Used to answer an incoming call.

Navigator Key/Jog Dial/Volume Key: Used to adjust the volume and the display contrast or select desired items.

MODE: Used to shift the display to access various features.

(PF)

Programmable Feature (PF):

Located on the upper part of the CO button array or on the DSS Console.

MODE

Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialing button. (Only the "F and number" may be shown on some telephones.)

SELECT:

SELECT SHIFT

Used to select the displayed item or to call the displayed phone number.

ENTER: Used to confirm the selected item.

SHIFT: Used to access the second level of Soft button features.

CANCEL: Used to cancel the selected item.

Customized Buttons

If the term is in parentheses like (Account) in this section, it means a flexible button has been made into an "Account" button. To customize, refer to "3.1.4 Customizing the Buttons".

Buttons Feature

Loop-CO (L-CO)

Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button.

Group-CO (G-CO)

22 Operating Manual

Used to access an idle CO line in a specified CO line group for making outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button.

1.1 Before Operating the Telephones

Buttons Feature

Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.

Direct Station Selection (DSS)

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

One-touch Dialing Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate Used to disconnect the current call and make another call without hanging up.

External Feature Access (EFA) Used to access special features offered by a host PBX or a telephone company.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

Answer Used to answer an incoming call.

Operating Manual 23

1.1 Before Operating the Telephones

Buttons Feature

Release

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Toll Restriction (TRS) Used to change the toll restriction level of other extension users temporarily.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

Primary Directory Number (PDN)*

Secondary Directory Number (SDN)*

Used to make and receive both outside and intercom calls.

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

*: Only available for KX-TDA100/KX-TDA200/KX-TDA600.

24 Operating Manual

How to Follow the Steps

An example of system operation is shown below.

1.1 Before Operating the Telephones

Calling Another Extension

Intercom Call

PT and SLT

PT/SLT/PS

extension no.

Off-hook.

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

To call using a directory, refer to "1.11.2 Directories".

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.37 Hands-free Operation").

Customizing Your Phone

Dial extension number or press DSS.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

(DSS)

Talk.

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

Operating Manual 25

1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

Telephone Company

Batteries

Computer

Hybrid IP-PBX

KX-TDA50 KX-TDA100

Private IP

Network

Router

KX-TDA200/ KX-TDA600

Computer

IP Proprietary

Telephone

Computer

Printer

External Sensor/

External Relay

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Amplifier

Fax Machine

Wireless Phone

Portable

Station

Voice Processing

Cell Station

System

Single Line

Telephone

Analog Proprietary Telephone

Digital Proprietary Telephone

KX-T7636/ KX-T7633

KX-T7600 Digital

Proprietary Telephone

IP Softphone

DSS Console

Computer

(Server)

DSS Console

Computer

USB

Computer

KX-T7600 Digital

Proprietary Telephone

26 Operating Manual

1.2 Basic Operations

1.2.1 Making Calls

– Intercom Call

– Operator Call

– Calling an Outside Party

Intercom Call

You can call another extension user.

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

Dial extension number, or press DSS or SDN.

(SDN)

1.2 Basic Operations

Talk.

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

• * You have to press the SDN button once or twice depending on the mode of the SDN button. For details, refer to "1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension (KX-TDA100/KX-TDA200/KX-TDA600 only)".

• To call using a directory, refer to "1.4.3 Directories".

• For quick operation If you are an operator or dial some extensions frequently, DSS buttons are useful.

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.31 Hands-free Operation").

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.4 Customizing the Buttons

Create or edit a Direct Station Selection (DSS) button.

Operating Manual 27

1.2 Basic Operations

Operator Call

You can call an extension or a group assigned as the operator.

PT/SLT/PS

Off-hook.

Enter 0.

Calling an Outside Party

You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods:

Automatic Line Access

PT/SLT/PS

(L-CO)

Off-hook. Talk.

Press L-CO or enter automatic line access number.

CO Line Group Access

outside

phone no.

Dial outside phone number.

PT and SLT

PT/SLT/PS

Off-hook. Talk.

28 Operating Manual

(G-CO)

CO line

group no.

Press G-CO or enter CO line group access number and then CO line group number (2 digits).

outside

phone no.

Dial outside phone number.

S-CO Line Access

PT and SLT

PT/PS

1.2 Basic Operations

(S-CO)

Off-hook. Talk.

Press S-CO.

outside

phone no.

Dial outside phone number.

• Each of the S-CO button or G-CO button light shows the current status as follows:

Off: The line is idle. Red on: The line is in use.

• You may be restricted from making a call to the specified outside party. To make a call, refer to "1.3.66 Verification Code Entry" or "1.3.72 Walking COS".

• To confirm number before dialing, you can enter a phone number and confirm it on the display and then go off-hook. (Predialing)

• To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation You can make an outside call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.31 Hands-free Operation").

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.4 Customizing the Buttons

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button or a Terminate button.

1.2.2 Answering Calls

PT/SLT/PS

Off-hook.

Talk.

Operating Manual 29

1.2 Basic Operations

• You can select one of the following methods to answer calls:

Customizing Your Phone

– Lift the handset to receive the preferred line.

(Default: Ringing line is selected.)

– Press the SP-PHONE button.

(Refer to "1.3.31 Hands-free Operation".)

– Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.

– Press the Answer button.

• 3.1.2 Personal Programming—

Preferred Line Assignment—Incoming

Select the seized line when going off hook.

Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party's voice.

• 3.1.4 Customizing the Buttons Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number (PDN), or Secondary Directory Number (SDN) button.

30 Operating Manual

1.3 Telephone Features and Operation

1.3.1 Absent Message

You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). The selected message is shown on the display of your telephone.

Message no. Message (Example)

1 Will Return Soon

2 Gone Home

3 At Ext %%%% (Extension number)

4 Back at %%:%% (Hour:Minute)

5 Out until %%/%% (Month/Day)

6 In a Meeting

9 A message assigned for each extension.

(Personal Absent Message)

To set

PT/SLT/PS

Off-hook.

Enter #.

7 5

Enter 750.

C.Tone

On-hook.

To cancel

PT/SLT/PS

Will Return Soon

Gone Home

At Ext %%%% +

Back at %%:%% +

Out until %%/%% +

In a Meeting

Enter required number.

Extension no.

Hour : Minute

Month / Day

Off-hook.

7 5

Enter 750.

Enter 0.

C.Tone

On-hook.

Operating Manual 31

1.3 Telephone Features and Operation

• Enter the desired value in the "%" positions. You must enter the correct number of characters as represented by the "%" using 0 to 9 or .

• The preprogrammed messages can be changed through system programming.

• To create your personal message (Message no. 9), refer to "3.1.2 Personal Programming".

1.3.2 Account Code Entry

You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.

PT/SLT/PS

(Account)

account code

D.Tone

Off-hook.

outside

phone no.

Dial outside phone number.

Seize CO line before entering outside phone number.

Press Account or enter 49.

Enter account code (max. 10 digits).

Enter #.

• A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

• Depending on the settings of your PBX, you may be required to enter an account code to make an outside call.

• If you enter the wrong code, press the " " key and re-enter the account code.

• For your convenience, you can store the code with the phone number in the memory (e.g., Speed Dialing).

Customizing Your Phone

32 Operating Manual

• 3.1.4 Customizing the Buttons

Create or edit an Account button.

1.3.3 Alternate Calling—Ring/Voice

1.3 Telephone Features and Operation

The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.

Ringing (Default): You can call the other party with a ring tone.

Voice-Calling: You can talk to the other party immediately after confirmation tone.

To change the method

PT/SLT/PS

After dialing

C.Tone

Enter .

• If the called party uses a single line telephone or portable station, Voice-Calling is not available.

• This feature is not available when the called party's telephone is in the Voice Call Deny mode.

Talk.

Ring

Hello

Customizing Your Phone

• 3.1.2 Personal Programming—Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party's voice.

1.3.4 Automatic Callback Busy (Camp-on)

If a dialed extension or a desired CO line is busy, you can set the telephone to receive callback ringing:

• when a dialed extension becomes idle.

• when your desired CO line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX.

When you answer the callback ringing:

• For an outside call: The line is seized.

• For an intercom call: The called extension starts ringing automatically.

Operating Manual 33

1.3 Telephone Features and Operation

To set (for both extension and CO line)

PT/SLT/PS

While hearing a busy tone

C.Tone

Enter 6.

On-hook.

To answer the callback ringing from an idle extension

PT/SLT/PS

While hearing a callback ringing

R.B.Tone

Off-hook.

Talk.

To answer the callback ringing from an idle CO line

PT/SLT/PS

While hearing a callback ringing

outside

phone no.

Off-hook.

Dial outside phone number.

• If you do not answer the callback ringing within 10 seconds, this feature will be canceled.

Automatic Callback Busy Cancel

PT/SLT/PS

Off-hook.

34 Operating Manual

Enter 46.

4 6

Talk.

C.Tone

On-hook.

1.3 Telephone Features and Operation

1.3.5 BGM (Background Music)

You can listen to the background music through your telephone speaker while on-hook. An external music source, such as a radio, must be connected. If your extension becomes busy (off-hook, making or receiving a call etc.), the music stops temporarily. When you go back on-hook, the music starts again.

To select and set/cancel

BGM no.

5 17

Cancel

C.Tone

Off-hook. On-hook.

Enter 751.

Enter BGM number (1 digit) or 0 to cancel.

Set

5 17

Off-hook. On-hook.

Enter 751.

Cancel

Enter 1 to set or 0 to cancel.

C.Tone

Operating Manual 35

1.3 Telephone Features and Operation

1.3.6 Call Hold

There are two types of hold. The difference between them is whether other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.

Call Hold

PT/PS

During a conversation

HOLD

TRANSFER

C.Tone

Press HOLD, or press TRANSFER and then enter 50.

SLT

During a conversation

Press Recall/ hookswitch.

Enter 50.

On-hook.

C.Tone

On-hook.

36 Operating Manual

Call Hold Retrieve

PT/SLT/PS

At the holding extension (Call Hold Retrieve)

(CO)

INTERCOM

1.3 Telephone Features and Operation

A confirmation tone is heard.

Off-hook.

Press flashing CO or INTERCOM, or enter 50.

Talk.

To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number)

(CO)

A confirmation tone is heard.

Talk.

Off-hook.

Press CO, or enter 53 and then held line number (3 digits).

held line no.

To retrieve an intercom call or outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a holding extension number)

(DSS)

holding

extension no.

C.Tone

Talk.

Off-hook.

Enter 51.

Press DSS or dial holding extension number.

• The CO or INTERCOM button light shows the current status as follows:

– Regular Hold mode

Flashing green slowly: Your held call Flashing red: Another extension's held call

– Exclusive Call Hold mode

Flashing green moderately: Your held call Red on: Another extension's held call

• If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

• Hold Mode Change (PT only) After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.

Operating Manual 37

1.3 Telephone Features and Operation

• If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another CO, ICD Group or INTERCOM button to make or answer another call.

• For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension (KX-TDA100/KX-TDA200/ KX-TDA600 only)".

1.3.7 Call Monitor

A preprogrammed extension user can listen to the ongoing conversation of a busy extension user.

To monitor

PT/SLT/PS

(DSS)

Monitoring starts

Off-hook.

(PDN)

(SDN)

extension no.

B.Tone

C.Tone

Enter 5.

Press red DSS, PDN, or SDN, or dial extension number.

1.3.8 Call Park

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button. When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.

To set

PT/PS

During a conversation

(Call Park)

Press Call Park.

38 Operating Manual

PT/PS

During a conversation

TRANSFER

1.3 Telephone Features and Operation

parking zone no.

Specified

Auto

C.Tone

Press TRANSFER.

SLT

During a conversation

Press Recall/

hookswitch.

Call Park Retrieve

Enter 52.

Enter a specified parking zone number (2 digits) or press to park at an idle parking zone automatically.

If you hear a busy tone, enter another parking zone number or press again.

If you hear a busy tone, enter another parking zone number.

parking zone no.

C.Tone

Enter a specified parking zone number (2 digits).

On-hook.

PT/PS

(Call Park)

Press a flashing

PT/SLT/PS

Off-hook.

Call Park.

Enter 52. Dial stored parking

stored parking

zone number (2 digits).

zone no.

C.Tone

Talk.

Operating Manual 39

1.3 Telephone Features and Operation

• If a call is parked automatically, confirm the parking zone number on the display.

• If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

• If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.

• After you park a call, you can perform other operations.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Call Park button or Call Park (Automatic Park Zone) button.

1.3.9 Call Pickup

– Call Pickup

– Call Pickup Deny

Call Pickup

You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk. The following types of pickup are available:

Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specified extension's call.

PT/SLT/PS

group no.

extension no.

Off-hook.

4 0

Enter 40 and then group number (2 digits). Or enter 41 and then extension number.

• If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup.

Group

C.Tone

Directed

Talk.

40 Operating Manual

Call Pickup Deny

You can deny or allow other people to pick up your calls.

PT/SLT/PS

2 07

Deny

Allow

1.3 Telephone Features and Operation

C.Tone

Off-hook. On-hook.

Enter 720.

Enter 1 to deny or 0 to allow.

1.3.10 Call Splitting

When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).

To alternate between the parties leaving one party on hold temporarily

PT/PS

During a conversation

TRANSFER

Press TRANSFER.

C.Tone

(DSS)

extension no.

Press DSS or dial the other party's extension number.

Talk to the other party.

TRANSFER

Press TRANSFER.

Talk to the original party.

SLT

During a conversation

C.Tone

Press Recall/

hookswitch.

extension no.

Dial the other party's extension number.

Talk to the other party.

The other party will be on hold.

Press Recall/ hookswitch.

The other party will be on hold.

Talk to the original party.

Operating Manual 41

1.3 Telephone Features and Operation

To leave the conversation and then let the two parties talk

PT/PS

During a conversation

TRANSFER

C.Tone

Press

TRANSFER.

SLT

During a conversation

C.Tone

Press Recall/

hookswitch.

(DSS)

extension no.

Press DSS or dial the other party's extension number.

extension no.

Dial the other party's extension number.

Talk to the other party.

TRANSFER

Press

TRANSFER.

Press Recall/ hookswitch.

On-hook.

42 Operating Manual

1.3.11 Call Transfer

– Transferring to an Extension in the PBX

– Transferring to an Outside Party Using the PBX Service

• You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call. If a transferred call is not answered within a specified time, it will ring at a preprogrammed extension, if set, or at your extension again. If you are off-hook at that time, you will hear an alarm tone. If an outside call is not answered within a specified time, it is automatically disconnected.

Transferring to an Extension in the PBX

To transfer

PT/PS

During a conversation

1.3 Telephone Features and Operation

TRANSFER

C.Tone

Press TRANSFER.

(DSS)

extension no.

Press DSS or dial extension number.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

SLT

During a conversation

C.Tone

Press Recall/ hookswitch.

• When you are not at your desk or not in the office and receive a forwarded outside call, for example on your cellular phone, it is possible to transfer the call to an extension in the PBX by pressing # + desired extension number (if enabled through system programming).

extension no.

Dial

extension

number.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

• For the transfer operation using an SDN button, refer to "1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension (KX-TDA100/KX-TDA200/KXTDA600 only)".

Operating Manual 43

1.3 Telephone Features and Operation

To transfer with one touch (One-touch Transfer)

PT/PS

During a conversation with an outside party

(DSS)

Press DSS.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

• System programming is required to use the One-touch Transfer feature during a conversation with an extension.

Transferring to an Outside Party Using the PBX Service

Some extensions may be restricted from performing this feature.

PT/PS

During a conversation

TRANSFER

C.Tone

Press TRANSFER. Dial outside

CO line

Seize CO line.

outside

phone no.

phone number.

The call is transferred.

On-hook.Talk.

SLT

During a conversation

Press Recall/ hookswitch.

44 Operating Manual

C.Tone

CO line

Seize CO line.

outside

phone no.

Dial outside phone number.

On-hook.Talk.

The call is transferred.

• Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period.

• To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group, or INTERCOM button, or the hookswitch.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Direct Station Selection (DSS) button.

1.3.12 CALL WAITING FEATURES

– Call Waiting (BSS [Busy Station Signaling])

– Answering Call Waiting in the PBX

– Answering Call Waiting from the Telephone Company

Call Waiting (BSS [Busy Station Signaling])

For a caller

You can inform a busy extension user that your call is waiting.

1.3 Telephone Features and Operation

To send a call waiting

PT/SLT/PS

While hearing a busy tone

Enter 1.

• Depending on the type of the other party's telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. For more details on each feature, refer to "1.3.13 Call Waiting Tone", "1.3.45 OHCA (Off-hook Call Announcement)", or "1.3.74 Whisper OHCA".

• Depending on system programming and the called extension's setting, a call waiting tone may be sent automatically without performing the operation above. For details, refer to "Automatic Call Waiting" in Section "3.1.2 Personal Programming".

Operating Manual 45

1.3 Telephone Features and Operation

For a called extension A call waiting notification is sent to the busy extension user to notify him or her that a new incoming call is waiting. The extension can then answer the second call by either disconnecting the current call or placing it on hold. One of the following notification methods can be assigned for each extension, depending on the type of telephone being used. (Default: Call Waiting Tone)

• Call Waiting Tone: A call waiting tone is heard through the built-in speaker of PT or handset of SLT (→ 1.3.13 Call Waiting Tone).

• Off-hook Call Announcement (OHCA): The caller's voice is heard through the built-in speaker (→ 1.3.45 OHCA (Off-hook Call Announcement)).

• Whisper OHCA: The caller's voice is heard through the handset (→ 1.3.74 Whisper OHCA).

Answering Call Waiting in the PBX

During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Call Waiting Tone)

You can answer the second call by disconnecting (1) or holding (2) the current call.

1. To disconnect the current call and then talk to the new party

PT/SLT/PS

While hearing a tone

On-hook.

Off-hook.

Talk to the new party.

2. To hold the current call and then talk to the new party

PT/PS

While hearing a tone

HOLD

Press HOLD.

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Talk to the new party.

Disregard this step if both parties are extensions.

46 Operating Manual

Press CO, ICD Group,

PDN, SDN, or INTERCOM.

SLT

While hearing a tone

1.3 Telephone Features and Operation

C.Tone

Press Recall/hookswitch.

Enter 50.

Talk to the new party.

After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.

2.1 To disconnect the second call and then talk to the original party

PT/PS

During a conversation

Off-hook.On-hook. Talk to the

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Press CO, ICD Group, PDN, SDN, or INTERCOM.

original party.

PT/SLT/PS

During a conversation

On-hook.

Off-hook.

Enter 50.

C.Tone

Talk to the original party.

Operating Manual 47

1.3 Telephone Features and Operation

2.2 To hold the second call and then talk to the original party

After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.

PT/PS

During a conversation

HOLD

Press HOLD.

Disregard this step if both parties are extensions.

On-hook.

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Press CO, ICD Group, PDN, SDN, or INTERCOM.

Off-hook.

Talk to the original party.

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Press CO, ICD Group, PDN, SDN, or INTERCOM.

Talk to the new party.

SLT

During a conversation

Press Recall/hookswitch.

48 Operating Manual

On-hook.

Enter 50.

Off-hook.

C.Tone

Talk to the original party.

C.Tone

Enter 50.

Talk to the new party.

1.3 Telephone Features and Operation

• Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset. For more details on each feature, refer to "1.3.13 Call Waiting Tone", "1.3.45 OHCA (Off-hook Call Announcement)", or "1.3.74 Whisper OHCA".

• The caller's name or number is displayed for five seconds in fifteen second intervals while waiting to be answered.

Customizing Your Phone

• 3.1.2 Personal Programming—Call Waiting Tone Type Selection

If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

Default

15 s

(Tone 1)

Special Tones

5 s

(Tone 2)

Answering Call Waiting from the Telephone Company

This is an optional telephone company service. You can receive a call waiting tone with the caller's name or telephone number information. For details, consult your telephone company.

PT/PS

While hearing a tone

FLASH/

RECALL

(EFA)

PT/SLT/PS

While hearing a tone

TRANSFER

6 0

Press FLASH/RECALL or EFA.

Press TRANSFER or Recall/hookswitch.

Enter 60.

• To return to the original party, repeat the operation.

• In this case, the FLASH/RECALL button on proprietary telephones must be set to External Feature Access (EFA) mode through system programming.

• The caller's telephone number will not be displayed on telephones or wireless phones connected to SLT ports.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit an External Feature Access (EFA) button.

Operating Manual 49

1.3 Telephone Features and Operation

1.3.13 Call Waiting Tone

During a conversation, you can be informed of a waiting call with a call waiting tone through the built-in speaker of your PT or the handset of your SLT.

To set/cancel for intercom calls (Manual Call Waiting)

PT/SLT/PS

No call

3 17

Tone

C.Tone

Off-hook.

Enter 731.

Enter 0 or 1.

To set/cancel for outside calls (Automatic Call Waiting)

PT/SLT/PS

No tone

3 27

Off-hook.

• To change the tone from a PT, refer to "3.1.2 Personal Programming".

• For information about answering a waiting call, refer to "1.3.12 CALL WAITING FEATURES".

Enter 732.

Tone

Enter 0 or 1.

On-hook.

C.Tone

On-hook.

50 Operating Manual

1.3 Telephone Features and Operation

1.3.14 Character Entry

You can enter the following characters. The tables show you the characters available for each button. Table 1 or Table 2 can be programmed.

Table 1 (Standard mode)

Operating Manual 51

1.3 Telephone Features and Operation

Table 2 (Option mode)

<Example> To enter "Ann"

Notes

• To erase the character on the cursor, press CLEAR.

• To move the cursor to the left, press .

• To move the cursor to the right, press . When entering two or more characters that use the same button consecutively (e.g. "G" and "I"), you must press this button or the FWD/DND button after entering the first character.

• If the SELECT button is pressed, the characters for each button will be displayed in reverse order.

• To toggle between Table 1 and Table 2 when using a KX-T7600 series DPT, press the leftmost soft button.

n n

(5 times)

FWD/DND

(5 times)

52 Operating Manual

1.3.15 Conference

– Conference

– Leaving Three-party Conference

Conference

You can add one or more parties to your conversation.

To establish a conference call

PT/PS

During a conversation

CONF

1.3 Telephone Features and Operation

TRANSFER

Press CONF or TRANSFER.

Seize CO line before dialing outside phone number.

PT/PS

During a conversation

TRANSFER

Seize CO line before dialing outside phone number.

desired

phone no.

phone number.

desired

phone no.

Dial desired phone number.

Talk to the new party.

CONF

Press CONF.Dial desired

TRANSFER

Press TRANSFER.

C.ToneC.Tone

Talk with multiple parties.

C.Tone

Enter 3.Press TRANSFER.

Talk with multiple parties.

Operating Manual 53

1.3 Telephone Features and Operation

SLT

During a conversation

hookswitch.

desired

phone no.

Dial desired phone number.

Talk to the new party.

Press Recall/

hookswitch.

C.Tone

Enter 3.Press Recall/

Seize CO line before dialing outside phone number.

Talk with multiple parties.

To establish a conference call when receiving a call from an outside party during a two-party conversation

PT/PS

During a conversation

HOLD

Press HOLD.

Press flashing CO,

PDN, or SDN.

(CO)

(PDN)

(SDN)

Talk to the new party.

CONF

TRANSFER

Press CONF or TRANSFER.

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Talk to the original party.

54 Operating Manual

CONF

TRANSFER

Press CONF, or press TRANSFER and then enter 3.

Press flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the original party.

C.Tone

Talk with multiple parties.

To add four or more parties to a conference

PT/PS

During a conversation

To continue

1.3 Telephone Features and Operation

CONF CONF

desired

phone no.

Press CONF. Press CONF.Dial desired

Talk.

phone number.

Seize CO line before dialing outside phone number.

To add another party on hold to a conference

PT/PS

During a 3- to 7-party conference

(CO)

CONF

Press CONF.

Press flashing CO, ICD Group, PDN, or SDN corresponding to the party on hold.

(ICD Group)

(PDN)

(SDN)

CONF

Press CONF.

C.Tone

Talk.

C.Tone

Talk with multiple parties.

To talk to two parties alternately in a three-party conversation

PT/PS

During a conversation

TRANSFER

Press TRANSFER.

Operating Manual 55

1.3 Telephone Features and Operation

SLT

During a conversation

Press Recall/hookswitch.

To disconnect one party and then talk to the other in a three-party conversation

PT/PS

During a conversation

TRANSFER

Press TRANSFER once or twice to establish a conversation with the party to be disconnected.

The other party will be put on hold.

• * In this case, the FLASH/RECALL button on a proprietary telephone must be set to Flash/ Recall mode through system programming.

• During a three-party conversation, pressing the TRANSFER button or Recall/hookswitch alternates between the two other parties in the conversation.

• You can have a conference with a maximum of eight parties (comprising intercom or CO lines) simultaneously.

• During a conversation involving four or more parties, you cannot disconnect one party and maintain the conversation with the other parties.

FLASH/

RECALL

Press

FLASH/RECALL.

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Press flashing CO, ICD Group, PDN, SDN, or INTERCOM

corresponding to the original party.

Talk.

Customizing Your Phone

56 Operating Manual

• 3.1.4 Customizing the Buttons

Create or edit a Conference button.

1.3 Telephone Features and Operation

Leaving Three-party Conference

The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation.

To leave a conference involving at least one other extension

PT/SLT/PS

During a three-party conference

On-hook.

To leave a conference involving two outside parties

PT/PS

During a three-party conference

TRANSFER

Press TRANSFER.

On-hook.

SLT

During a three-party conference

Press Recall/hookswitch.

• To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to CO lines through COS programming.

On-hook.

Operating Manual 57

1.3 Telephone Features and Operation

1.3.16 Conference, Unattended

The person who originated a conference can leave the conference, and allow the other parties to continue the conversation.

To leave a conference

PT/PS

During a 3- to 7-party conference

CONF

Press CONF.

On-hook.

To return while others are talking

PT/PS

(CO)

Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.

(ICD Group)

(SDN)(PDN)

To complete a conversation

PT/PS

During a conversation

On-hook.

OROR

INTERCOM

• Time limit

Customizing Your Phone

58 Operating Manual

Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout. The call is disconnected when the timer runs out unless the originating extension returns to the conference.

• 3.1.4 Customizing the Buttons Create or edit a Conference button.

1.3 Telephone Features and Operation

1.3.17 Data Line Security

You can protect the line against audible notification tones, such as a call waiting tone during a conversation. Set this feature if your extension has a data communication device, such as a computer or fax machine connected to ensure secure data transmission.

To set/cancel

PT/SLT/PS

Set

Cancel

Enter 1 to set or 0 to cancel.

C.Tone

On-hook.

Off-hook.

3 07

Enter 730.

1.3.18 DISA (Direct Inward System Access)

– Calling through DISA

Calling through DISA

When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator's assistance. You may be able to access system features or call an outside party with your password depending on the security mode.

Operating Manual 59

1.3 Telephone Features and Operation

To call an extension

From Outside Telephone

In No Security Mode/Trunk Security Mode

DISA

phone no.

Off-hook.

In All Security Mode

Off-hook.

verification code PIN

Dial DISA phone number.

DISA

phone no.

Dial DISA phone number.

extension PIN

PIN: Personal Identification Number

R.B.Tone & DISA message

C.Tone & D.Tone

desired

extension no.

Dial desired extension number.

your

extension no.

Enter 47. Dial your extension number,

or enter and then verification

code.

desired

extension no.

verification

code

Enter extension PIN or verification code PIN

(max.10 digits).

Dial desired extension number.

60 Operating Manual

To call an outside party

1.3 Telephone Features and Operation

From Outside Telephone

PIN: Personal Identification Number

In No Security Mode

Off-hook.

DISA

phone no.

Dial DISA phone number.

R.B.Tone & DISA message

In Trunk Security Mode/All Security Mode

Off-hook.

extension PIN

verification code PIN

DISA

phone no.

Dial DISA phone number.

R.B.Tone & DISA message

C.Tone & D.Tone

phone no.

outside

phone no.

Dial outside phone number.

Seize CO line before dialing outside phone number.

Enter 47.

outside

your

extension no.

Dial your extension number, or enter and then verification

code.

verification

code

Enter extension PIN or verification code PIN

(max.10 digits).

Dial outside phone number.

Seize CO line before dialing outside phone number.

• * Callers from preprogrammed outside numbers can access the PBX through DISA without a password (extension PIN/verification code PIN) (DISA Automatic Walking COS).

To retry

From Outside Telephone

To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone

phone no.

Dial phone number.

Dial a line access number as the first digit when calling an outside party.

Enter .

DISA message

Operating Manual 61

1.3 Telephone Features and Operation

• WARNING There is a risk that fraudulent telephone calls will be made using the CO-to-CO Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a) Enabling DISA security (CO Line Security or All Security). b) Keeping your passwords (verification code PIN/extension PIN) secret. c) Selecting complex, random PINs that cannot be easily guessed. d) Changing PINs regularly.

• Time limit Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend,

press any dial button except .

• If Built-in Automated Attendant service is set, you can access the desired extension simply by pressing a single digit (0–9) from the options given the prerecorded message.

1.3.19 DND (Do Not Disturb)

– DND (Do Not Disturb)

– DND Override

– Switching FWD/DND Status Using Fixed FWD/DND Button

DND (Do Not Disturb)

You can set this feature to prevent incoming calls from ringing at your extension. This can be useful, for example, when you are in a meeting or busy.

To set/cancel

PT/SLT/PS

Both Calls

Off-hook.

Outside Calls

Intercom Calls

Enter 71.

Enter 0 to 2 as you desire.

• When using a proprietary telephone, you can set or cancel DND by pressing the FWD/DND button (fixed button) instead of " 710".

Set

Cancel

Enter 1 to set or 0 to cancel.

C.Tone

On-hook.

62 Operating Manual

1.3 Telephone Features and Operation

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode

• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in FWD/DND Cycle Switch Mode:

Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:

FWD DND Off

(2) When in FWD/DND Setting Mode:

Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the FWD/DND status and set the FWD destination (refer to "Switching FWD/DND Status Using Fixed FWD/DND Button").

Note

A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.

• If your extension has set this feature, a calling extension will hear DND tone.

• If this feature is set, the Call Forwarding (FWD) feature does not work.

• Specified extensions can override this feature and call DND extensions (DND Override).

• When making a call using an SDN button to a PDN extension with DND set, this feature will temporarily be deactivated.

• When intercom calls are set to be handled differently from outside calls (DND set/cancel), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND— Intercom calls, because:

a) the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed

button]) will indicate the setting for either outside calls or intercoms calls, but not both.

Note

The DND icon on PS display reflects the setting for outside calls only.

b) pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button])

will not change the FWD or DND mode for intercom calls and outside calls separately.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons.

Operating Manual 63

1.3 Telephone Features and Operation

DND Override

The preprogrammed extension can call someone who has set the DND feature.

To call

PT/SLT/PS

Off-hook.

extension no.

DND Tone

Dial extension

number.

Enter 1.

R.B.Tone

Talk.

Switching FWD/DND Status Using Fixed FWD/DND Button

Using a proprietary telephone (PT), you can easily switch the FWD/DND status for outside/ intercom calls without clearing any FWD destination that was set previously.

To switch the FWD/DND status for outside calls

While on-hook (when in FWD/DND Setting Mode)

FWD/DND

Press the fixed

FWD/DND

button.

The current FWD/DND status for outside calls is displayed.

FWD/DND

Press the fixed button again to switch the status.

FWD/DND

To switch the FWD/DND status for intercom calls

While on-hook (when in FWD/DND Setting Mode)

FWD/DND

Press the fixed

FWD/DND

64 Operating Manual

Enter 2.

button.

The current FWD/DND status for intercom calls is displayed.

FWD/DND

Press the fixed button again to switch the status.

FWD/DND

To set and clear FWD/DND for outside/intercom calls

While on-hook (when in FWD/DND Setting Mode)

1.3 Telephone Features and Operation

FWD/DND

Press the fixed

FWD/DND

button.

Enter

FWD/DND off

DND on

0 or 1

Outside Calls

Intercom Calls

Enter

1 or 2

Press to set.

A confirmation tone will be heard.

AUTO DIAL

STORE

• * This step can be omitted.

1.3.20 Door Open

A preprogrammed extension can open a door from the extension.

AUTO DIAL

STORE

Press

STORE.

From a preprogrammed extension

PT/SLT/PS

5 5

Off-hook. On-hook.

Enter 55.

doorphone no.

C.Tone

Enter doorphone

number (2 digits).

From any extension while talking to the doorphone

PT/SLT/PS

Enter 5.

C.Tone

On-hook.

Operating Manual 65

1.3 Telephone Features and Operation

• The door open will be triggered for a specified time period.

1.3.21 Doorphone Call

Preprogrammed extensions or an outside party can receive a call from a doorphone, and talk to the person through the doorphone.

To call from the doorphone

Doorphone

C.Tone

Press doorphone button.

Talk.

To answer a call from the doorphone

PT/SLT/PS

Off-hook.

To call the doorphone

PT/SLT/PS

3 1

doorphone no.

C.Tone

• If no one answers a doorphone call within a specified time period, the call is canceled.

66 Operating Manual

Enter 31.

Enter doorphone number (2 digits).

Talk.Off-hook.

1.3 Telephone Features and Operation

1.3.22 EFA (External Feature Access)

You can access special features (e.g., Call Waiting) offered by a host PBX or telephone company. This feature is only effective for an outside call.

<Example> To hold the current call and then talk to the new party

PT/PS SLT

While hearing a tone While hearing a tone

FLASH/

RECALL

desired service

TRANSFER

(EFA)

6 0

desired service

code

6 0

code

Press FLASH/RECALL or EFA. Or press TRANSFER and then enter 60.

Enter desired service code.

Press Recall/ hookswitch.

Enter 60.

Enter desired service code.

• In this case, the FLASH/RECALL button on a proprietary telephone must be set to External Feature Access (EFA) mode through system programming.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit an External Feature Access (EFA) button.

1.3.23 Executive Busy Override

– Executive Busy Override

– Executive Busy Override Deny

Executive Busy Override

A preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation.

Operating Manual 67

1.3 Telephone Features and Operation

To join an intercom call

PT/SLT/PS

Party joining the call

Off-hook.

Dial extension number, or press red PDN or SDN.

Parties in the conversation

During a conversation

To join an outside call

PT/PS

Party joining the call

Off-hook.

Press red CO, PDN or SDN.

Parties in the conversation

extension no.

(PDN)

(SDN)

(CO)

(PDN)

(SDN)

B. Tone

Enter 3.

C.Tone

B. Tone C.Tone

Enter 3.

Talk.

A three-party conversation is now established.

Talk.

A three-party conversation is now established.

• To join another conversation, you must have Executive Busy Override enabled at your

• It is possible for an originating extension to leave a three-party conversation with an outside

68 Operating Manual

During a conversation

C.Tone

extension through COS programming.

party and let the two other parties talk by simply going on-hook.

Talk.

For the originating extension

To talk to each party alternately

PT/PS

During a conversation

To continue

TRANSFER

1.3 Telephone Features and Operation

Press TRANSFER.

Talk to the other party.

Executive Busy Override Deny

A preprogrammed extension user can prevent his calls from being interrupted by another extension user (Default: Allow other users to interrupt calls).

To set

PT/SLT/PS

Prevent

Allow

Enter 1 to prevent or 0 to allow.

C.Tone

On-hook.

Off-hook.

3 37

Enter 733.

1.3.24 Extension Dial Lock

You can lock your extension so that other users cannot make inappropriate outside calls. This feature is also known as Electronic Station Lockout.

To lo ck

PT/SLT/PS

177

C.Tone

Off-hook.

Enter 77.

Enter 1.

On-hook.

Operating Manual 69

1.3 Telephone Features and Operation

To unlock

PT/SLT/PS

Off-hook. On-hook.

PIN: Personal Identification Number

077

Enter 77. Enter 0.

extension PIN

C.Tone

Enter extension PIN (max. 10 digits).

• If you forget the extension PIN or cannot unlock your extension, consult your manager. The manager can clear your extension PIN, or unlock your extension. Then, you can set the new PIN and unlock your extension by entering it.

• If your extension is locked by this feature, it cannot perform the following operations:

– Making outside calls

– Changing the call forwarding destination

• If you do not set extension PIN, you cannot lock and unlock your extension.

To make an outside call while your extension is locked

PT/SLT/PS

Off-hook.

PIN: Personal Identification Number

your

Enter 47.

extension no.

Dial your extension number.

extension PIN

Enter extension PIN (max. 10 digits).

C.Tone & D.Tone

desired

extension no.

phone no.

Dial desired phone number.

If the wrong extension PIN is entered, you hear an alarm tone.

Seize CO line before entering outside phone number.

• After you make an outside call, Extension Dial Lock is automatically activated again.

1.3.25 Extension Feature Clear

You can reset the settings of the following features on your extension to the default settings with one operation. This feature is also known as Station Program Clear.

Features Default Setting

Hot Line* Off

Message Waiting—(All the messages that have been left by other extension users) Off

Call Pickup Deny Allow

Call Forwarding (FWD)* Off

70 Operating Manual

1.3 Telephone Features and Operation

Features Default Setting

Absent Message Off

Paging Deny Allow

Timed Reminder Cleared

Do Not Disturb (DND)* Off

Call Waiting* Enable—Tone

Executive Busy Override Deny Allow

BGM Off

Data Line Security Off

Paralleled Telephone The telephone in parallel

rings.

Log-in/Log-out Log-in

* These features may not be reset, depending on system programming.

To reset

PT/SLT/PS

9 07

Off-hook.

• After performing Extension Feature Clear, the setting of Call Waiting becomes "Enable— Tone". In this case, dial tone 2 will be heard when you go off-hook.

Enter 790.

C.Tone

On-hook.

1.3.26 Extension PIN (Personal Identification Number)

You can assign a password to each extension. The following features require an extension PIN.

1. Screening calls (1.3.68 Voice Mail Features—LCS (Live Call Screening)])

2. Prohibiting other people from seeing your personal speed dialing directory, call log, and SVM log

(Display Lock)

3. Using the same settings as your extension at other extensions (1.3.73 Walking Extension)

4. Remote Control Operation (1.3.72 Walking COS)

5. Extension Dial Lock Clear

Operating Manual 71

1.3 Telephone Features and Operation

To set

PT/SLT/PS

Off-hook.

Enter #.

To cancel

PT/SLT/PS

Off-hook.

PIN: Personal Identification Number

7 9 9

Enter 799.

Enter same extension PIN (max. 10 digits).

same

extension PIN

Enter #.

PIN: Personal Identification Number

7 9 9

Enter 799.

Enter 1. Enter extension

C.Tone

Enter 0. Enter stored

extension PIN

PIN (max. 10 digits).

On-hook.

stored

extension PIN

extension PIN.

C.Tone

On-hook.

• WARNING

There is a risk that fraudulent telephone calls will be made if a third party discovers your password (extension PIN). The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a) Keeping your PIN secret. b) Selecting a complex, random PIN that cannot be easily guessed. c) Changing your PIN regularly.

• Valid numbers for an extension PIN are "0" through "9".

• If the wrong extension PIN is entered for a preprogrammed number of times, the PIN is locked.

• If you forget your extension PIN or your extension PIN is locked, your manager can clear the extension PIN and extension PIN lock.

72 Operating Manual

1.3 Telephone Features and Operation

1.3.27 External Relay

Preprogrammed extensions can switch on a relay (e.g., alarm) connected to the PBX.

To switch on the relay

PT/SLT/PS

relay no.

Enter relay number (2 digits).

C.Tone

On-hook.

Off-hook.

Enter 56.

• The relay will be switched off after a specified time period.

1.3.28 External Sensor

Preprogrammed extensions can receive an alert call from an external sensor (e.g., security alarm) connected to the PBX.

To answer a sensor call

PT/SLT/PS

D.Tone

Off-hook.

On-hook.

• If you do not answer a sensor call within a specified time period, the sensor call will stop.

Operating Manual 73

1.3 Telephone Features and Operation

1.3.29 FWD (Call Forwarding)

– FWD (Call Forwarding)

– FWD/DND Settings Using Fixed FWD/DND Button

FWD (Call Forwarding)

You can have your incoming calls forwarded to a specified destination.

All Calls:

All calls are forwarded. Preset extensions may also forward from their own receiving group.

Busy:

All calls are forwarded when your extension is busy.

No Answer:

All calls are forwarded when you do not answer the call within a specified time period.

Busy/No Answer (BSY/NA):

All calls are forwarded when you do not answer within a specified time period or when your extension is busy.

Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.

• You can set the floating extension number of a voice mail group or the SVM card as a forward destination.

• You can set your cellular phone as the forward destination.

• Incoming calls can be forwarded up to four times.

• Boss & Secretary feature The extension which has been set as the destination can call the forwarding extension.

Call

Forward

extension

set

destinationForwarding

74 Operating Manual

To set/cancel

PT/SLT/PS

1.3 Telephone Features and Operation

Both Calls

Outside Calls

Intercom Calls

Cancel

All Calls

Busy

No Answer

Busy/No Answer

Off-hook.

Enter 71.

destination

extension no.

CO line

access no.

outside

phone no.

(max. 32 digits)

Enter destination extension number. Or enter CO line access number and then outside phone number.

To set from another extension

PT/SLT/PS

Enter 0 to 2 as you desire.

Enter #.

Both Calls

Outside Calls

Intercom Calls

C.Tone

Enter required number.

For "Cancel", go on-hook directly after entering 0.

On-hook.

Follow Me

7 8

Follow Me Cancel

Off-hook.

Enter 71.

Enter 0 to 2 as

Enter 7 or 8.

you desire.

your

extension no.

Enter your

C.Tone

On-hook.

extension number.

• When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the FWD/DND button (fixed button) instead of " 710".

Operating Manual 75

1.3 Telephone Features and Operation

To set the timer for "No Answer" and "Busy/No Answer"

PT/SLT/PS

time

C.Tone

Enter time (seconds [2 digits]).

Off-hook.

1 3 7

Enter 713.

Call Forwarding (FWD) for your Incoming Call Distribution Group

PT/SLT/PS

Off-hook.

CO line

access no.

ICD Group: Incoming Call Distribution Group

Both Calls

Enter 71.

destination

extension no.

phone no.

(Max. 32 digits)

outside

Outside Calls

Intercom Calls

Enter 4 to 6 as you desire.

C.Tone

Set

Cancel

Enter 1 to set or 0 to cancel.

On-hook.

ICD Group

extension no.

Enter ICD Group extension number.

For "Cancel", go on-hook directly after entering ICD Group extension number.

Enter destination extension number. Or enter CO line access number and then outside phone number.

Enter #.

On-hook.

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set. Flashing red slowly: FWD mode Red on: DND mode

• The Group FWD button light shows the current status as follows:

Off: No set Flashing red slowly: FWD mode

76 Operating Manual

1.3 Telephone Features and Operation

• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in FWD/DND Cycle Switch Mode:

Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:

FWD DND Off

(2) When in FWD/DND Setting Mode:

Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the FWD/DND status and set the FWD destination (refer to "FWD/DND Settings Using Fixed FWD/DND Button").

Note

A FWD/DND button (customized button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.

• Transferred outside calls are also forwarded to the destination assigned for outside calls.

• When intercom calls are set to be handled differently from outside calls (forwarding type, forward destination), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD— Intercom calls, because:

a) the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed

button]) and the Group FWD—Both calls button will indicate the setting for either outside calls or intercom calls, but not both.

Note

The FWD icon on PS display reflects the setting for outside calls only.

b) pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or

the Group FWD—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD (Both calls, Outside calls, Intercom calls) buttons.

FWD/DND Settings Using Fixed FWD/DND Button

Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) group, to ring together with other ICD group members for calls to the group. The following settings are available:

• Switching the FWD/DND status and setting FWD destination for outside/intercom calls

• Timer for "No Answer" and "Busy/No Answer"

• Forwarding status (on/off) and outside destinations to ring in parallel for outside calls for up to 4 virtual PSs in an ICD group

Operating Manual 77

1.3 Telephone Features and Operation

* Virtual PS A virtual PS is a dedicated extension number assigned to a non-existent portable station (PS) to allow access to outside destinations such as a cellular phone.

Talk

Forward to

outside destination

Extn. 101

To switch FWD/DND status for outside calls

While on-hook (when in FWD/DND Setting Mode)

FWD/DND

Press the fixed

FWD/DND

button.

The current FWD/DND status for outside calls is displayed.

To switch FWD/DND status for intercom calls

While on-hook (when in FWD/DND Setting Mode)

FWD/DND

The current FWD/DND status for intercom calls is displayed.

Dials 301

FWD/DND

Press the fixed button again to switch the status.

FWD/DND

Virtual PS (Extn. No. 301)

Press the fixed

FWD/DND

• When you switch the FWD/DND status, any FWD destination that was set previously is not

78 Operating Manual

button.

cleared.

Enter 2.

Press the fixed button again to switch the status.

FWD/DND

To set and clear FWD/DND for outside/intercom calls

While on-hook (when in FWD/DND Setting Mode)

1.3 Telephone Features and Operation

FWD/DND

Press the fixed

FWD/DND

button.

Enter 0 or 1.

FWD–All Calls

FWD–Busy

FWD–No Answer

Busy/No Answer

FWD–

Enter 2 to 5.

• * This step can be omitted.

Outside Calls

Intercom Calls

Enter

1 or 2

Press

FWD/DND off DND on

destination

extension no.

CO line

access no.

(max. 32 digits)

Enter destination extension number, or CO line access number and then

outside phone number.

outside

phone no.

AUTO DIAL

STORE

STORE.

AUTO DIAL

STORE

Press

STORE

to set.

A confirmation tone will be heard.

To set the timer for "No Answer" and "Busy/No Answer"

While on-hook (when in FWD/DND Setting Mode)

FWD/DND

Press the fixed

FWD/DND

button.

• * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015".

Enter 3.

AUTO DIAL

STORE

Press

STORE.

Enter time (seconds [0–120]).

time

A confirmation tone will be heard.

AUTO DIAL

STORE

Press

STORE

to set.

Operating Manual 79

1.3 Telephone Features and Operation

To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD group

While on-hook (when in FWD/DND Setting Mode)

Virtual PS 1

FWD/DND

4 5

Virtual PS 2

Virtual PS 3

Virtual PS 4

AUTO DIAL

STORE

Press the fixed

FWD/DND

button.

To set ringing

FWD–All Calls

Enter 1.

To cancel ringing

Enter

4 to 7

FWD off

Enter 0.

CO line

access no.

(max. 32 digits)

Enter CO line access number and then outside phone number.

outside

phone no.

Press

STORE.

AUTO DIAL

STORE

Press to set.

A confirmation tone will be heard.

STORE

• Only one extension assigned as member 1 in each ICD group can perform the settings for virtual PSs.

• It is possible to switch the forwarding status (on/off) of a virtual PS by entering the number (4–

7) of that extension, then pressing the fixed FWD/DND button, instead of pressing the AUTO DIAL/STORE button.

1.3.30 Hands-free Answerback

You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires System Programming.

80 Operating Manual

To set/cancel

While on-hook

AUTO ANS

MUTE

Press AUTO ANS.

• The AUTO ANS button light shows the current status as follows:

Off: Not set Red on: Set

• PS users: Refer to "Operating Instructions" for PS.

1.3.31 Hands-free Operation

1.3 Telephone Features and Operation

You can have a conversation in hands-free mode using the SP-PHONE button.

To make/answer a call

SP-PHONE

Press SP-PHONE.

• When performing hands-free operation:

– If it is difficult to hear the other party's voice,

Increase the volume using the Navigator Key, Jog Dial, or Volume Key.

– If the other party has difficulty hearing you,

Decrease the volume.

– If the other party reports that your voice echoes,

Use the telephone in a room that has curtains, carpeting or both.

– If parts of the conversation cannot be heard,

If you and the other party speak at the same time, parts of your conversation may be lost. To avoid this, try to speak alternately.

Operating Manual 81

1.3 Telephone Features and Operation

1.3.32 Headset Operation

– Headset Operation

– Answer/Release Button

Headset Operation

You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection.

To talk using the headset

SP-PHONE

Press SP-PHONE.

To use the handset during a conversation using the headset

Off-hook.

To talk in hands-free mode during a conversation using the headset

(Headset)

Press red Headset.

• The Headset button light shows the current status as follows:

82 Operating Manual

Off: Headset mode off Red on: Headset mode on

1.3 Telephone Features and Operation

Customizing Your Phone

• 3.1.2 Personal Programming—Headset Operation Select the equipment to use.

• 3.1.4 Customizing the Buttons Create or edit a Headset button.

Answer/Release Button

Customized Answer and Release buttons can make using a headset much easier. You can answer incoming calls or disconnect the line with these buttons. Some DSS Consoles have fixed ANSWER and RELEASE buttons.

To answer

(Answer)

Press Answer.

To transfer a call

During a conversation

TRANSFER

Press TRANSFER.

Talk.

(DSS)

desired

phone no.

Press DSS or dial desired phone number.

Seize CO line before dialing outside phone number.

The called party answers.

(Release)

Press Release.

Operating Manual 83

1.3 Telephone Features and Operation

To talk to a waiting caller

While hearing a call waiting tone

(Answer)

Press Answer.

Talk.

To transfer an outside call to an extension with a one-touch operation

During a conversation

The called

(DSS)

Press DSS.

The other party is placed on hold and the destination extension is called immediately.

party answers.

(Release)

Press Release.

To end a conversation

During a conversation

(Release)

Press Release.

Customizing Your Phone

• 3.1.4 Customizing the Buttons Create or edit an Answer button or a Release button.

1.3.33 HOSPITALITY FEATURES

In a hotel-type environment, an extension assigned as a hotel operator can be used to view and set the check-in/check-out status of each guest room extension. This allows the hotel operator to manage guests and rooms with just a telephone. In addition, the hotel operator can set timed reminders remotely for guest rooms.

84 Operating Manual

Features Description

An extension assigned as a hotel operator can set the check-in/check-

Room Status Control

out status of rooms remotely. (→ 1.3.59 Room Status Control)

1.3 Telephone Features and Operation

Remote Wake-up Call

A hotel operator can set a timed reminder for a room remotely. (→ 1.3.71 Wake-up Call)

1.3.34 Hot Line

You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialing.

To store a phone number

PT/SLT/PS

desired

phone no.

Enter desired phone number

(max. 32 digits).

Enter CO line access number before outside phone number.

Enter #.

Off-hook.

Enter

740

4 0

Enter 2.

C.Tone

On-hook.

To set/cancel

PT/SLT/PS

Off-hook.

To dial

PT/SLT/PS

Off-hook.

4 07

Enter 740.

Set

Cancel

Enter 1 to set or 0 to cancel.

C.Tone

On-hook.

Operating Manual 85

1.3 Telephone Features and Operation

• To call another party, dial the desired party's phone number before the preprogrammed number is dialed.

• You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing)

• It is possible to increase the delay before Hot Line is activated through system programming. This can be useful if you require more time after going off-hook to dial another telephone number or extension number.

Customizing Your Phone

• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

1.3.35 ICD GROUP FEATURES

An incoming call distribution (ICD) group is a group of extensions assigned through system programming to receive calls (for example, as a call center). The PBX has several features that support using extensions in ICD groups, as follows:

Features Description

You can log in to or out of an ICD group, to control whether you receive

Log-in/Log-out

Supervisory Features

Manual Queue Redirection

(Hurry-up Transfer)

Call Forwarding (FWD) for

your ICD Group

calls from the group. (→ 1.3.38 ICD Group Features—Log-in/Log-out)

An extension assigned as a supervisor (supervisor extension) can monitor and control the status of each member within the ICD group, using a 6-line display PT. (→ 1.3.41 ICD Group Features—Supervisory)

You can forward the longest waiting call in the queue of calls to the ICD group to a preprogrammed destination manually. (→ 1.3.40 ICD Group Features—Manual Queue Redirection)

You can set a forward destination for your ICD group. (→ Call Forwarding (FWD) for your Incoming Call Distribution Group)

1.3.36 ICD Group Features—Call Log History for ICD Group

An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

86 Operating Manual

To enter incoming call queue monitoring mode

6-Line Display PT

1.3 Telephone Features and Operation

3 97

Off-hook.

Group Monitor On

Enter 739.

On-hook.

To confirm the Call Log History

6-Line Display PT

While the display is in incoming call queue monitoring mode

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT LOG SPRVS

Since JAN.29 09:10AM Total Calls : 00996 Overflow Calls : 00131 Lost Calls : 00039 Average Waiting : 01'06

EXIT CLEAR

ICD Group

extension no.

Enter ICD Group extension number.

C.Tone

Press "LOG".

To clear Call Log History

6-Line Display PT

While the Call Log History is displayed

Since JAN.29 09:10AM Total Calls : 00996 Overflow Calls : 00131 Lost Calls : 00039 Average Waiting : 01'06

EXIT CLEAR

Press "CLEAR".

Confirm the Call Log History.

Operating Manual 87

1.3 Telephone Features and Operation

• If the accumulated data exceeds the maximum number that can be displayed (99999), "****" is shown on the display. To reinitialize the display, clear the Call Log History.

• For information about other supervisory features, refer to "1.3.41 ICD Group Features— Supervisory".

1.3.37 ICD Group Features—Incoming Call Queue Monitor

An extension assigned as a supervisor (supervisor extension) can monitor the status of waiting calls to be answered in the queue for an incoming call distribution (ICD) group.

To monitor the waiting call status

6-Line Display PT

ICD Group

extension no.

Enter ICD Group extension number.

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT LOG SPRVS

Confirm the status of queued calls.

C.Tone

Off-hook.

Group Monitor On

3 97

Enter 739.

On-hook.

• If an ICD group has an overflowed call, the display shows the status automatically.

• For information about other supervisory features, refer to "1.3.41 ICD Group Features— Supervisory".

88 Operating Manual

1.3.38 ICD Group Features—Log-in/Log-out

You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. This time can be used for you to write a report and so on. You can also manually select "Not Ready" mode to temporarily leave an ICD group.

Talk.

1.3 Telephone Features and Operation

Log-out

Log-in

Ready

To set Log-in/Log-out

PT/SLT/PS

Off-hook.

ICD Group

extension no.

ICD Group: Incoming Call Distribution Group

3 67

Enter 736.

Specified

All

C.Tone

Log-out

Log-in

Enter 0 or 1.

Wrap-up

Not Ready

Enter ICD Group extension number or .

On-hook.

Operating Manual 89

1.3 Telephone Features and Operation

PT/PS

ICD Group: Incoming Call Distribution Group

While on-hook

ICD Group

extension no.

(Log-in/Log-out)

Press Log-in/Log-out.

Enter ICD Group extension

number or .

PT/PS

While on-hook

(Log-in/Log-out

of a Specified Group)

Press Log-in/Log-out of a Specified Group.

Specified

All

To enter/leave Not Ready mode

PT/SLT/PS

Not Ready

537

Enter 735.

Ready

Enter 1 or 0.

C.Tone

On-hook.Off-hook.

To set/cancel Not Ready mode or to leave Wrap-up mode (To enter Ready mode)

PT/PS

While on-hook

(Wrap-up)

Press red or flashing red Wrap-up.*

90 Operating Manual

1.3 Telephone Features and Operation

• * The status will be as follows: Ready Not Ready Not Ready Ready Wrap-up Not Ready

• The Log-in/Log-out of a specified group button light shows the current status as follows:

Off: Log-in mode Red on: Log-out mode

• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode. The Wrap-up button light shows the current status as follows:

Off: Ready mode Red on: Not Ready mode Flashing red: Wrap-up mode

• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group, even if it belongs to multiple groups.

• The last remaining logged-in extension may not be allowed to log out, depending on system programming.

• The Supervisor extension can control the Log-in/Log-out status of other extensions. For more information, refer to "1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control".

• For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a Wrap-up button.

1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control

An extension assigned as a supervisor (supervisor extension) can monitor the Log-in/Logout status of incoming call distribution (ICD) group members with the lights of corresponding DSS buttons. The supervisor extension can change the Log-in/Log-out status of an extension by pressing the corresponding DSS button. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

Operating Manual 91

1.3 Telephone Features and Operation

To enter incoming call queue monitoring mode

6-Line Display PT

3 97

Off-hook.

Group Monitor On

Enter 739.

On-hook.

To monitor the Log-in/Log-out status

6-Line Display PT

While the display is in incoming call queue monitoring mode

JAN.31 08:13AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

ICD Group

extension no.

Enter ICD Group extension number.

C.Tone

EXIT LOG SPRVS

Press "SPRVS".

• While in Log-in/Log-out monitoring mode, the lights of DSS buttons for the ICD group members indicate their status as follows:

Off: Out of the ICD group. Green on: Log-in mode (Ready). The extension user is ready to answer calls. Flashing green: Log-in mode (Not Ready). The extension user is not ready to answer calls. Red on: Log-out mode.

To change the Log-in/Log-out mode

6-Line Display PT

While monitoring the Log-in/Log-out status

(DSS)

Press desired DSS.

92 Operating Manual

1.3 Telephone Features and Operation

• Depending on the current status of the ICD group member, pressing the DSS button changes the status as follows: Log-in mode (Not Ready) Log-in mode (Ready) Log-in mode (Ready) Log-out mode Log-out mode Log-in mode (Ready)

• For information about other supervisory features, refer to "1.3.41 ICD Group Features— Supervisory".

1.3.40 ICD Group Features—Manual Queue Redirection

When your incoming call distribution (ICD) group is busy and other outside calls arrive, the arriving calls are put in a waiting queue. Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer.

To forward the waiting call

PT/PS

(Hurry-up)

Press red or flashing red Hurry-up.

• The Hurry-up button light shows the current status as follows:

Off: No waiting call. Red on: Some calls are waiting. Flashing red: The number of calls exceeds the manual queue redirection level.

• For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Hurry-up button.

Operating Manual 93

1.3 Telephone Features and Operation

1.3.41 ICD Group Features—Supervisory

An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows:

Features Description

Incoming Call Queue

Monitor

Log-in/Log-out Monitor and

Remote Control

Call Log History

Using these features, for example, if extension 101 is logged out but the user is at his extension, and Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension. The following chart shows the flow of supervisory displays and access operations:

The supervisor extension can monitor the status of calls waiting in the queue to be answered. (→ 1.3.37 ICD Group Features—Incoming Call Queue Monitor)

The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons. The supervisor extension can change their Log-in/Log-out status by pressing the corresponding DSS button. (→ 1.3.39 ICD Group Features—Log-in/Log-out Monitor and Remote Control)

The supervisor extension can confirm the incoming call log for the ICD group. (→ 1.3.36 ICD Group Features—Call Log History for ICD Group)

94 Operating Manual

"LOG"

Initial Display

JAN.31 08:10AM FRI

PROG INFO RING MENU

"EXIT"

Incoming Call

Queue Monitor

JAN.31 08:10AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT LOG SPRVS

739

1.3 Telephone Features and Operation

ICD Group

extension

no.

--- Date and time

--- Floating extension number/name of ICD group

--- The number of queued calls

--- The longest queuing time

"SPRVS"

Call Log History

Since JAN.29 09:10AM Total Calls : 00996 Overflow Calls : 00131 Lost Calls : 00039 Average Waiting : 01'06 EXIT CLEAR

"EXIT"

--- Monitoring starting date and time

--- Total number of incoming calls

--- Total number of overflowed calls

--- The number of lost calls

--- Average queuing time

The lights of DSS buttons for the ICD group members indicate their Log-in/Log-out status as follows:

OFF: Out of the ICD group. Green on: Log-in mode (ready to answer calls). Flashing green: Log-in mode (not ready to answer calls). Red on: Log-out mode.

• For information about other ICD group features, refer to "1.3.35 ICD GROUP FEATURES".

1.3.42 Message Waiting

"EXIT"

Log-in/Log-out Monitor

JAN.31 08:10AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18

EXIT

With

For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

For a called extension As a message receiver, the Message button light or Message/ Ringer Lamp lets you know that a call has been received. If you receive notification, you can call back the caller by a simple operation.

Operating Manual 95

1.3 Telephone Features and Operation

For a caller

To leave a message waiting indication

PT/SLT/PS

When the called extension is busy or does not answer

MESSAGE

Press MESSAGE or enter 4.

C.Tone

On-hook.

To leave/cancel a message waiting indication

PT/SLT/PS

PT and SLT

Leave

Cancel

Enter 1 to leave or 0 to cancel.

Off-hook.

Enter 70.

For a called extension

To check the left message and call back

PT/PS

desired

extension no.

Enter desired extension number.

C.Tone

On-hook.

While on-hook

MESSAGE

Press MESSAGE until the desired extension appears.

To call back

PT/SLT/PS

Off-hook.

96 Operating Manual

Off-hook.

MESSAGE

Press MESSAGE or enter 70 and then 2.

Talk.

To clear message waiting indications left on your extension

PT/SLT/PS

1.3 Telephone Features and Operation

your

extension no.

Dial your extension number.

C.Tone

On-hook.

Off-hook.

Enter 70.

Enter 0.

• The Message button light or Message/Ringer Lamp shows the current status as follows:

Off: No message Red on: You have a message.

• The display shows the messages starting with the most recent call.

• At a called extension, the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back. To clear, press the MESSAGE button and then press the soft button.

• On your PT, you can establish one or more Message for Another Extension buttons. These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups. In other words, you can monitor the message waiting notifications of other telephones.

• A single line telephone extension user will receive a special dial tone as message waiting notification when going off-hook.

• KX-TDA100/KX-TDA200/KX-TDA600 only The message waiting lamp of a single line telephone can also let you know that you have a message in the same way as the Message button.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Create or edit a Message button or Message for Another Extension button.

1.3.43 Mute

You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset.

Operating Manual 97

1.3 Telephone Features and Operation

To set/cancel

During a conversation

AUTO ANS

MUTE

VOICE CALL

MUTE

Press MUTE.

• The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows:

Off: Normal Flashing red: Mute

• If mute is used during OHCA, it will become Handset Mute.

1.3.44 Off-hook Monitor

You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.

To set/cancel

During a conversation using the handset

SP-PHONE

Press SP-PHONE.

• The SP-PHONE button light shows the current status as follows:

Off: The voice is heard through the handset. On: The voice is heard through the speaker and the handset.

• This feature is only available with certain proprietary telephones, and requires system programming.

1.3.45 OHCA (Off-hook Call Announcement)

During a conversation, you can be informed of a waiting call with a voice announcement. You can hear the caller’s voice through the built-in speaker, and talk to the caller while the current call is continued using the handset.

98 Operating Manual

To set/cancel for intercom calls (Manual Call Waiting)

No call

3 17

OHCA

1.3 Telephone Features and Operation

C.Tone

Off-hook.

Enter 731.

Enter 0 or 2.

• OHCA is only available with certain digital proprietary telephones.

• OHCA is not available for outside calls; only call waiting tone can be set (refer to "1.3.13 Call Waiting Tone").

• A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension. When a call is made from another extension, a PDN extension will receive a call waiting tone. (→ 1.3.49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension (KX-TDA100/KX-TDA200/KX-TDA600 only))

• For information about answering a waiting call, refer to "1.3.12 CALL WAITING FEATURES".

1.3.46 One-touch Dialing

You can store a phone number into the flexible button for one-touch operation.

On-hook.

PT/PS

(One-touch Dialing)

Off-hook.

Customizing Your Phone

• 3.1.4 Customizing the Buttons

Press One-touch Dialing.

Create or edit a One-touch Dialing button, store the desired phone number or feature number.

Operating Manual 99

1.3 Telephone Features and Operation

1.3.47 Paging

– Group Paging

– Paging and then Transferring a Call

–Paging Deny

Group Paging

You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. A person who has been paged can answer the page at any extension.

To pa ge

PT/SLT/PS

3 3

Off-hook. Talk.Announce.

Enter 33.

paging group

no.

Dial paging group number (2 digits).

C.Tone

• If the group which you paged is already being used for paging, you hear a busy tone.

To answer

C.Tone

Off-hook.

Enter 43.

• The following are extensions that cannot receive a paging announcement:

– Portable station

– Single line telephone

– Proprietary telephone that is ringing or busy

– Proprietary telephone in Paging Deny mode

– Proprietary telephone in DND mode

• Even if the announcement is not paging your extension, you can answer it, if it is paging your group.

Talk.

Wait for an answer

100 Operating Manual

Panasonic KX-TDA600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important Information

Attention

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Table of Contents

Operation

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

1.2.1 Making Calls

1.2 Basic Operations

1.2.2 Answering Calls

1.3 Telephone Features and Operation

1.3.1 Absent Message

1.3.2 Account Code Entry

1.3.4 Automatic Callback Busy (Camp-on)

1.3.5 BGM (Background Music)

1.3.6 Call Hold

1.3.7 Call Monitor

1.3.8 Call Park

1.3.9 Call Pickup

1.3.10 Call Splitting

1.3.11 Call Transfer

1.3.12 CALL WAITING FEATURES

1.3.13 Call Waiting Tone

1.3.14 Character Entry

1.3.15 Conference

1.3.16 Conference, Unattended

1.3.17 Data Line Security

1.3.18 DISA (Direct Inward System Access)

1.3.19 DND (Do Not Disturb)

1.3.20 Door Open

1.3.21 Doorphone Call

1.3.22 EFA (External Feature Access)

1.3.23 Executive Busy Override

1.3.24 Extension Dial Lock

1.3.25 Extension Feature Clear

1.3.26 Extension PIN (Personal Identification Number)

1.3.27 External Relay

1.3.28 External Sensor

1.3.29 FWD (Call Forwarding)

1.3.30 Hands-free Answerback

1.3.31 Hands-free Operation

1.3.32 Headset Operation

1.3.33 HOSPITALITY FEATURES

1.3.34 Hot Line

1.3.35 ICD GROUP FEATURES

1.3.42 Message Waiting

1.3.43 Mute

1.3.44 Off-hook Monitor

1.3.45 OHCA (Off-hook Call Announcement)

1.3.46 One-touch Dialing

1.3.47 Paging