Panasonic KX-TDA3480, KX-TDA0484 User Manual

4-Channel VoIP Gateway Card

Getting Started

KX-TDA3480

Model

KX-TDA0484

Thank you for purchasing a Panasonic 4-Channel VoIP Gateway Card. Please read this manual carefully before using this product and save this manual for future use.

Table of Contents

1 Overview..................................................................................................5

1.1 Example Network Diagram...............................................................................................6

1.2 Network Devices and Numbering Plan ...........................................................................7

1.2.1 Network Application ............................................................................................................8

1.2.2 Numbering Plan Example ...................................................................................................9

1.2.3 Numbering Plan Summary................................................................................................12

2 Installing in the KX-TDA30 PBX ..........................................................13

2.1 Installation.......................................................................................................................14

2.1.1 Names and Locations .......................................................................................................14

2.1.2 Installing the VoIP Gateway Card in the PBX....................................................................15

2.2 Cable Connection............................................................................................................17

2.2.1 Connection for Programming............................................................................................17

2.2.2 Connection to the LAN......................................................................................................18

3 Installing in the KX-TDA100/KX-TDA200/KX-TDA600 PBX................19

3.1 Installation.......................................................................................................................20

3.1.1 Names and Locations .......................................................................................................20

3.1.2 Installing the VoIP Gateway Card in the PBX....................................................................21

3.2 Cable Connection............................................................................................................23

3.2.1 Connection for Programming............................................................................................23

3.2.2 Connection to the LAN......................................................................................................24

4 Programming the VoIP Gateway Card ................................................25

4.1 Preparations....................................................................................................................26

4.1.1 Preparing the PC ..............................................................................................................26

4.2 Programming the VoIP Gateway Card in the Los Angeles Office...............................29

4.2.1 Starting the IP-GW4 Maintenance Utility..........................................................................29

4.2.2 Changing the Status of the VoIP Gateway Card...............................................................31

4.2.3 Assigning the IP Address..................................................................................................32

4.2.4 Assigning the Hunt Pattern ...............................................................................................33

4.2.5 Programming the Address Translation Table.....................................................................34

4.2.6 Downloading the Address Translation Table from the VoIP Gateway Card.......................37

4.2.7 Rebooting the VoIP Gateway Card ...................................................................................38

4.2.8 Confirming the IP Address Assignment ............................................................................39

4.3 Programming the VoIP Gateway Card in the Chicago Office......................................40

5 Programming the PBX..........................................................................45

5.1 Programming the PBX in the Los Angeles Office........................................................46

5.2 Programming the PBX in the Chicago Office...............................................................49

A Guidance for VoIP Installation.............................................................53

A1 VoIP Requirements .........................................................................................................54

A1.1 Bandwidth Assessment.....................................................................................................54

A1.2 Network Configuration.......................................................................................................56

A1.3 Network Devices...............................................................................................................59

A1.4 QoS (Quality of Service) ...................................................................................................60

A2 VoIP Requirements Checklist.........................................................................................61

2 Getting Started

B Alternative Numbering Plan Example.................................................63

B1 Extension Number Method............................................................................................ 64

B1.1 Example Network.............................................................................................................64

B1.2 Numbering Plan Example................................................................................................. 65

B2 Programming for the Extension Number Method ....................................................... 67

B2.1 Programming the VoIP Gateway Card.............................................................................. 67

B2.2 Programming the PBX...................................................................................................... 68

C Initialisation of the VoIP Gateway Card...............................................73

C1 Initialising the VoIP Gateway Card................................................................................ 74

D Using the KX-TDA3480/KX-TDA0484 and KX-TDA0480 in One

Network..................................................................................................77

D1 Considerations in Installation....................................................................................... 78

Getting Started 3

4 Getting Started

Section 1

Overview

Panasonic PBX with VoIP Gateway Card will allow organisations to route both voice and fax communications over digital data net works.

The V oIP Gateway Card, designed to be easily integrated into existing IP networks, seamlessly bridges Public Switched Telephone Network (PSTN) and analogue telephones with digital data networks without interrupting pre-existing data communications. Because comm unications do not take place over con ventional telephone networks, the high cost of long distance communications is virtually eliminated.

Getting Started 5

1.1 Example Network Diagram

The following diagram illustr ates a simple VoIP network connecting PBXs at 2 locations. The VoIP Gateway Card converts outgoing voice or fax signals into IP packets for transmission. On the incoming side, it reverses this process and translates the packets back into appropriate voice or fax signals.

PSTN

(Public Switched

Telephone Network)

Voice signals are converted into IP packets.

KX-TDA30 PBX

with KX-TDA3480 VoIP Gateway Card

Voice data packets

Switching Hub

Router

IP Network

Other data packets

KX-TDA100/KX-TDA200/KX-TDA600 PBX

with KX-TDA0484 VoIP Gateway Card

IP packets are converted

back into voice signals.

PSTN

6 Getting Started

1.2 Network Devices and Numbering Plan

You will need to have network configuration information available to install VoIP Gateway Cards. Referring to this example diagram, consult your network administrator to obtain necessary information to configure yo ur own VoIP network.

Local Telephone

456-7890

PSTN

(Public Switched

Telephone Network)

Card IP: 200.45.11.35

PBX Code: 35

PSTN Trunk Number: 9 TIE Line Access Number: 7

Los Angeles Office

Default Gateway IP: 199.176.64.1

Extn. 201 (200-299)

IP Network

G3 Fax Extn. 501

(500-599)

Subnet Mask: 255.255.255.0

Default Gateway IP: 200.45.11.1

Chicago Office

PBX Code: 41

PSTN Trunk Number: 9

TIE Line Access Number: 7

Subnet Mask: 255.255.255.0

G3 Fax Extn. 601

(600-699)

Extn. 301 (300-399)

Card IP: 199.176.64.41

PSTN

Local Telephone

123-4567

Getting Started 7

1.2 Network Devices and Numbering Plan

1.2.1 Network Application

QSIG Network Interface

QSIG is a protocol based on ISDN (Q.931) that offers enhanced PBX features in a private network. The QSIG network supports private communications by the TIE line service method. Implementation of VoIP Gateway Cards provides a VoIP interface to employ a QSIG network between PBXs at different locations by using an IP network instead of conventional telephone networks.

Types of IP Network

The V oIP Gatew ay Card's quality o f performance depends on the t ype of IP network in use. Manage d IP networks provide better quality of service compared to unmanaged networks, wher e quality of service is not guaranteed.

Examples of recommended IP networks

• Digital Leased Line

• IP-VPN (Virtual Private Network)

•Frame Relay

Notice

The performance of the VoIP Gateway Card may deteriorate when it is used on the Internet. Delays and loss in data transmission can degrade speech quality, and impair the card's capability to use the enhanced networking features of the PBX (for more inf ormation about these features, refer to the relevant sections of the Hybrid IP-PBX documentation.)

Using the KX-TDA3480/KX-TDA0484 with Other KX-TDA Series VoIP Gateway Cards

When using the KX-TDA348 0/KX-TDA0484 in a network that contains other KX-TDA series VoIP Gateway Cards, keep in mind the following points:

1. Making and Receiving Calls

Calls can be made and received between the KX-TDA3480/KX-TDA0484 and other KX-TDA series VoIP Gateway Cards. However, the KX-TDA0480 requires a special setting to be able to communicate with the KX-TDA3480/KX-TDA0484 on the network. Refer to "D1 Considerations in Installation" for more details.

2. Using QSIG Services

All QSIG services available with the PBX can be used between the KX-TD A3480/KX-TDA0484 and KX-TDA0490. However, CLIP service is the only available QSIG service between the KXTDA3480/KX-TDA0484 and KX-TDA0480.

Firewall

A firewall protects the internal networks of an organisation against unauthorised penetration from outside. When routing a VoIP network through a firewall, some perf ormance degradation may result. If for practical reasons you must route the VoIP network through a firewall, refer to "A1.3 Network Devices" for more details.

8 Getting Started

1.2.2 Numbering Plan Example

There are 2 methods to plan your numbering system, as follows:

In addition to the destination number , the caller dials the unique PBX code of the

PBX code method

Extension number method

This section provides a network numbering mechanism using the PBX code method based on the previous example diagram. Configure your network referring to this example.

Note

An example using the extension number method is provided in "B Alternative Numbering Plan Example".

PBX to which the called party is connected. Therefore, extension numbers at separate PBXs in the network can overlap. For example, each PBX in the network can have an extension whose number is 201.

The caller dials only the destination number of the called party to call through PBXs at different locations (hence there are fe wer digits to dial than with the PBX code method). To employ the extension number method, no 2 PBXs can have extensions sharing the same number. For example, if one PBX in the network has an extension whose number is 201, no other PBX can have an extension with the same number (201).

1.2 Network Devices and Numbering Plan

IP Addressing Information

IP addressing information is typically supplied by a network administrator. Consult your network administrator for specific values.

Los Angeles

Office

Card IP Address 200.45.11.35 199.176.64.41

Default Gateway Address

Subnet Mask Address

200.45.11.1 199.176.64.1

255.255.255.0 255.255.255.0

Chicago

Office

Description

Identifies the location of each VoIP Gateway Card in the network during VoIP communications. A unique IP addre ss must be assigned to each card.

Identifies the IP address of the primary gatewa y (typically a router or similar de vice) that exchanges IP packets with the other gateways on the VoIP network.

Defines which digits of an IP address are used for the network address and the host address at each network location. A card IP address must fall within th e same subnet as that of the default ga tew ay (e .g., router) that is connected to the card.

Getting Started 9

1.2 Network Devices and Numbering Plan

PBX Numbering Information

PBX numbering information is necessary to set up phone numbers for a VoIP network. Set the numbers conforming to existing PBX numbering systems.

PBX Code 35 41

TIE Line Access Number

PSTN Trunk Number 9 9 Extension Number 200 to 299 300 to 399 A number assigned to each extension.

Fax Extension Number

Dialling Examples

The VoIP network allows you to access the PBX at one location from another to establish: (1) an extension call, or (2) an outside call throu gh the local PSTN as if y o u are calling fro m the same area .

Los Angeles

Office

Chicago

Office

Description

A unique number (ranging from 1 to 7 digits) assigned to identify each PBX within a network.

In this example, for convenience, each PBX code corresponds to the last portion of the IP address of its card; that is, because the Los Angeles office card has the IP address

200.45.11.35

An access number to use the TIE line service.

, Los Angeles PBX code is 35.

An access number to seize a local PSTN trunk.

500 to 599 600 to 699 A number assigned to each fax extension.

Calling from Los Angeles to Chicago

To extension 301 via VoIP network

TIE line

access no.

Chicago

PBX code

Dial 41.Dial 7. Dial 301.

To local telephone 123-4567 via VoIP network through local PSTN

TIE line

access no.

Chicago

PBX code

Dial 41. Dial 9.Dial 7. Dial 123-4567.

Calling from Chicago to Los Angeles

To extension 201 via VoIP network

TIE line

access no.

Los Angeles

PBX code

Dial 35.Dial 7. Dial 201.

extension no.

Chicago PBX

PSTN trunk no.

extension no.

phone no.

10 Getting Started

1.2 Network Devices and Numbering Plan

To local telephone 456-7890 via VoIP network through local PSTN

TIE line

access no.

Los Angeles

PBX code

Dial 35. Dial 9.Dial 7. Dial 456-7890.

PBX Connection Information

PBX connection information is created by combining IP Addressing Inf ormation and PBX Numbering Information. Referring to the sample below, create your own PBX connection information.

Leading Number:

A number composed of the PBX code followed by the first digit of the destination number. See the example on the right.

Remaining Digits:

The maximum number of digits to be dialled following the leading number to access the destination. (However, for example, sett ing the remaining digits to 7 does not mean that the user must dial all 7 digits when making a call.) See the example on the right.

Card IP Address:

The IP address of each card in the network (as the access destination).

Los Angeles PBX

PSTN trunk no.

phone no.

Los Angeles extensions

Remaining DigitsLeading No.

352+00 to 99

PBX Code

First digit of the extension number

Remaining digits

of the extension number

Los Angeles Office (PBX Code: 35) Chicago Office (PBX Code: 41)

Extn. FAX Extn. PSTN

Access

Extn. FAX Extn. PSTN

Access

Leading Number 352 355 359 413 416 419 Remaining Digits227227 Card IP Address 200.45.11.35 199.176.64.41

Getting Started 11

1.2 Network Devices and Numbering Plan

1.2.3 Numbering Plan Summary

Print this page and write down your netw ork information in the space pr ovided belo w f or each card in the network. Consult your network administrator to fill in the shaded entries.

Local Telephone:

PSTN

(Public Switched

Telephone Network)

Card IP:

PBX Code:

PSTN Trunk Number: TIE Line Access Number:

IP Address

Extension Number:

IP Network

G3 Fax Extension Number:

Subnet Mask:

Default Gateway IP:

PBX Numbering

Card IP Address Default Gateway IP Address Subnet Mask Address

PBX Connection

Leading Number Remaining Digits

Card IP Address

Extensions

PBX Code TIE Line Access Number PSTN Trunk Number

Extension Number Fax Extension Number

PSTN AccessFax Extensions

12 Getting Started

Section 2

Installing in the KX-TDA30 PBX

This section describes the physical installation process o f the KX-TDA3480 VoIP Gateway Card covering the following topics: (1) installing the card in the KX-TDA30 PBX, and (2) connecting the card to a network device using a Category 5 (CAT5) Ethernet cable.

Getting Started 13

2.1 Installation

2.1.1 Names and Locations

RJ45

(10BASE-T/100BASE-TX)

LEDs

Indication Light (LED)

When the VoIP Gatewa y Card is oper ating, each LED should sho w the st atus identified in bold-face letters under normal conditions.

Indication Colour Description

On-line status indication

• ON: On-line mode

• OFF: Off-line mode

ONLINE Green

ALARM Red

LINK Green

DA TA Green

• Flashing: Maintenance mode

Note

If the LINK indicator is OFF, the ONLINE indicator will also be OFF.

Alarm indication

•ON: Alarm

• OFF: Normal Link status indication

• ON: Normal connection

• OFF: Connection error Data transmission indication

• ON: Data transmitting

• OFF: No data transmitted

14 Getting Started

2.1.2 Installing the VoIP Gateway Card in the PBX

Install the VoIP Gateway Card in slot 05, 06, or 07 of the KX-TDA30 PBX.

1. Before installing the card, cut and remove the dummy cover plate for the appropriate slot from

the main unit.

Dummy Cover Plate

2.1 Installation

CAUTION

For safety reasons, smooth the cut edges after removing the dummy cover plate.

2. Position the card in the open slot, making sure that the tabs on both sides of the card fit into place.

Then, holding the card firmly in place, lower t he rear end so that the hole of th e card fits ov er the extension bolt.

Extension Bolt

Getting Started 15

2.1 Installation

3. Insert the new extension bolt (included with the card) into the hole on the card, and tighten it to

secure the card.

Extension Bolt

16 Getting Started

2.2 Cable Connection

Use a Category 5 (CAT5) Ethernet cable (10BASE-T/100BASE-TX) with an RJ45 connector to connect the VoIP Gateway Card to a network device.

When connecting the card to a switching hub, use an Ethernet straight cable; when connecting directly to a router or PC, use an Ethernet cross cable.

Note

Use only CAT5 Ethernet cable for connection.

2.2.1 Connection for Programming

When assigning a new IP address t o th e VoIP Gateway Ca rd for the first time, connect a PC dir ectly to the card using an Ethernet cross cable.

1. Connect the Ethernet cable to the RJ45 connector of the card.

2. Connect the other end of the cable to the PC.

2.2 Cable Connection

RJ45

Ethernet Cross Cable

Getting Started 17

2.2 Cable Connection

2.2.2 Connection to the LAN

Do not connect the VoIP Gateway Card to the LAN unless it has been assigned an IP address for actual VoIP operations on the network. Doing so may result in the default IP address of the card overlapping with an existing IP address on the LAN, or cause network failure.

1. Connect the Ethernet cable to the RJ45 connector of the card.

2. Connect the other end of the cable to the remote LAN equipment.

Connecting to a switching hub

RJ45

Ethernet Straight Cable

Connecting directly to a router

RJ45

Switching Hub

Ethernet Cross Cable

Router

18 Getting Started

Section 3

Installing in the KX-TDA100/KX-TDA200/KX-

TDA600 PBX

This section describes the physical installation process o f the KX-TDA0484 VoIP Gateway Card covering the following topics: (1) installing the card in the KX-TDA100/KX-TDA200/ KX-TDA600 PBX, and (2) connecting the card to a network device using a Category 5 (CAT5) Ethernet cable.

Getting Started 19

3.1 Installation

3.1.1 Names and Locations

LEDs

RJ45

(10BASE-T/100BASE-TX)

Indication Light (LED)

When the VoIP Gatewa y Card is oper ating, each LED should sho w the st atus identified in bold-face letters under normal conditions.

Indication Colour Description

CARD STATUS

ONLINE Green

ALARM Red

Green/Red

Card status indication

• OFF: Power Off

• Green ON: Normal (all ports are idle)

• Green Flashing (60 times per minute): Normal (a port is in use)

• Red ON: Fault (includes reset)

• Red Flashing (60 times per minute): Out of Service On-line status indication

• ON: On-line mode

• OFF: Off-line mode

• Flashing: Maintenance mode

Note

If the LINK indicator is OFF, the ONLINE indicator will also be OFF.

Alarm indication

•ON: Alarm

• OFF: Normal

VoIP BUSY Green

20 Getting Started

VoIP (H.323) process indication

• OFF: VoIP process inactive

• ON: VoIP process active

Indication Colour Description

Link status indication

LINK Green

DA TA Green

• ON: Normal connection

• OFF: Connection error Data transmission indication

• ON: Data transmitting

• OFF: No data transmitted

3.1.2 Installing the VoIP Gateway Card in the PBX

Install the VoIP Gateway Card in a free slot of the KX-TDA100/KX-TDA200/KX-TDA600 PBX.

Note

The illustrations of the PBX shown in the installation procedure are based on the KX-TDA600.

1. Insert the card along the guide rails.

3.1 Installation

Guide Rail

Getting Started 21

3.1 Installation

2. Holding the card as shown below, push the release lever in the direction of the arrow so that the

card engages securely with the connector on the back board.

Back Board

Release Lever

3. Turn the 2 screws clockwise to fix the card in place.

Screws

Note

Make sure the screws are tightened to earth the card securely.

22 Getting Started

3.2 Cable Connection

Use a Category 5 (CAT5) Ethernet cable (10BASE-T/100BASE-TX) with an RJ45 connector to connect the VoIP Gateway Card to a network device.

When connecting the card to a switching hub, use an Ethernet straight cable; when connecting directly to a router or PC, use an Ethernet cross cable.

Note

Use only CAT5 Ethernet cable for connection.

3.2.1 Connection for Programming

When assigning a new IP address t o th e VoIP Gateway Ca rd for the first time, connect a PC dir ectly to the card using an Ethernet cross cable.

1. Connect the Ethernet cable to the RJ45 connector of the card.

2. Connect the other end of the cable to the PC.

3.2 Cable Connection

RJ45

Ethernet Cross Cable

Getting Started 23

3.2 Cable Connection

3.2.2 Connection to the LAN

1. Connect the Ethernet cable to the RJ45 connector of the card.

2. Connect the other end of the cable to the remote LAN equipment.

Connecting to a switching hub

Router

RJ45

Switching Hub

Ethernet Straight Cable

Connecting directly to a router

Router

Ethernet Cross Cable

RJ45

24 Getting Started

Section 4

Programming the VoIP Gateway Card

One way of setting up a V oIP network for the first time is to go through the whole programming process of a VoIP Gateway Card at one location in the network, then start progra mming the other cards at different locations.

Based on the theoretical network illustrated previously in this manual, this section demonstrates the procedure to programme the cards in the Los Angeles and Chicago offices .

Getting Started 25

4.1 Preparations

A web programming utility called the IP-GW4 Maintenance Utility is availab le for programming of the VoIP Gateway Card.

For a complete discussion of w eb programming, ref er to the VoIP Gateway Card Progr amming Guide.

System Requirements

• The IP-GW4 Maintenance Utility requires Microsoft® Internet Explorer 5.0 or above.

Trademarks

• Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

• All other trademarks identified herein are the property of their respective owners.

• Screen shots reprinted with permission from Microsoft Corporation.

4.1.1 Preparing the PC

To prepare for programming using the IP-GW4 Maintenance Utility, configure your PC by (1) assigning an IP address that belongs to the sa me network as that of t he VoIP Gateway Card, and (2) choosing the appropriate options for the Internet properties.

Note

The procedure below is based on the Windows XP operating system as an example.

1. Open Internet Protocol (TCP/IP) Properties from the Start menu.

a. Click Use the following IP address. b. In the IP address box, type 192.168.1.100.

This is an example entry for t he case when the card has the default IP address (192.168.1.200).

c. In the Subnet mask box, type 255.255.255.0. d. Click OK.

26 Getting Started

a. Start Internet Explorer from the Star t menu. b. Click Internet Options from the Tools menu.

a. Click the Connections tab. b. Click Never dial a connection. c. Click LAN Settings.

a. Click to clear all check boxes. b. Click OK.

4.1 Preparations

Your PC is now ready for programming through direct access to the card.

Notice When Programming the Card through an IP Network

When the card is put in actual operation on an IP netw ork, y ou can access and pr ogr amme the ca rd through the network. Howe ver , if the network has a pro xy server installed, you must apply appro priate proxy settings to your PC. In this case, follow the steps below in substitution for step 5 above:

5. Click Advanced.

Getting Started 27

4.1 Preparations

a. Under Do not use pro xy server for

addresses beginning with:, type the IP

address of the card.

b. Click OK.

Your PC is now ready for programming the card through an IP network.

28 Getting Started

4.2 Programming the VoIP Gateway Card in the Los Angeles Office

Based on the example network in "1.2 Network Devices and Numbering Plan", this section demonstrates the procedure to programme a VoIP Gateway Card for use in the Los Angeles office, as the first step of setting up a VoIP network. VoIP communications between the 2 offices will be possible when the cards, as well as the PBXs, in both offices are fully programmed.

The procedure to programme the card in the Chicago office is given in "4.3 Prog ramming the VoIP Gatewa y Card in th e Ch icago Offi ce". In add ition, the pro cedu re to pro g ramme the PBXs is given in "5 Programming the PBX".

4.2.1 Starting the IP-GW4 Maintenance Utility

Make sure that a PC is connected directly to the VoIP Gateway Card with an Ethernet cross cable (see "2.2.1 Connection for Programming" or "3.2.1 Connection for Programming").

The card should not be connected to the LAN at this point.

1. Start Internet Explorer from the Start menu.

a. In the Address box of Internet Explorer, type

http://192.168.1.200 (default IP address of the

card).

b. Press the ENTER key on the keyboard.

Notes

• If you cannot see the log-in scree n, return to "4.1.1 Preparing the PC" and confirm that your PC has been configured appropriately.

• If you forget the IP address, you must initialise the card to the default setting (see "C1 Initialising the VoIP Gateway Card").

a. In the Username box, type Administrator

(default user name).

b. In the Password box, type Administrator

(default password).

c. Click LOGIN.

Note

If you f orget the user name or password, you must initialise the card to the default setting (see "C1 Initialising the VoIP Gateway Card").

Getting Started 29

4.2 Programming the VoIP Gateway Card in the Los Angeles Office

The main menu appears.

Note

If you finish a programming session without logging out from the card (e.g., quitting Internet Explorer, or r eturning to the log-in screen with the "Back" button of Internet Explorer), you cannot log in again for the period of time specified by the parameter Programming Auto Disconnect Time (default: 10 min).

For the log-out procedure and Programming Auto Disconnect Time setting, refer to "2.5.2 Log Out" and "2.3.2 Maintenance Settings" of the VoIP Gateway Card Programming Guide, respectively.

For readability of the text on the screen, it is recommended that you adjust the text size of Internet Explorer to below medium.

30 Getting Started

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