Panasonic KX-TDA30, KX-TDA200, KX-TDA600 Operating Instructions

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Page 1

Hybrid IP-PBX

User Manual

KX-TDA30/KX-TDA100

Model

KX-TDA200/KX-TDA600

Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA30: PSMPR Software File Version 4.0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 3.2000 or later KX-TDA600: PLMPR Software File Version 3.1000 or later

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Feature Highlights

Call Centre

This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members.

Customers

Queuing

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

1.9 Utilising the Call Centre (Page 134) 1.10.5 If a Voice Processing System is Connected (Page 146)

Wireless System

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX.

PC Phone/PC Console

Appendix (Page 215) Consult your dealer

Date

Call Record

Time

10:03AM

11:07AM

Easy Operation

If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

(Station Message Detail Recording)

This PBX can record or print out call information: date, time, extension no., dialled no., duration, etc.

01/02/02

1.1 Before Operating the Telephones (Page 14) Consult your dealer

Ext

1230

2230

Computer

• • • • • • •

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Built-in Simplified Voice Message

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Hello, this is 204. Please leave your message.

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only) (Page 97)

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In This Manual,

• The following abbreviations are used: APT → Analogue Proprietary Telephone Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station PT → Proprietary Telephone SLT → Single Line Telephone

• The suffix of each model number is omitted.

• The illustrations of the PBX are based on the KX-TDA200.

• The following icons are used frequently.

ConditionsHints

Important Notice

Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• This manual provides basic information on how you can access commonly used PBX functions

with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer.

• In this manual, several kinds of PTs appear, as follows:

– IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analogue Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT) "PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports

specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs may become busy and you may not be able to make or receive calls, depending on the

network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the

cover of this manual. To confirm the software version of your PBX, consult your dealer.

• Product specifications are subject to change without notice.

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Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE.

• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

• THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub,

in a wet basement, or near a swimming pool.

2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

3. Do not use a telephone in the vicinity of a gas leak to report the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as

they may explode. Dispose according to local regulations.

SAVE THESE INSTRUCTIONS

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The KX-TDA30E, KX-TDA30NE, KX-TDA30GR, and KX-TDA30CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

The KX-TDA100E/KX-TDA200E, KX-TDA100NE/KX-TDA200NE, KX-TDA100GR/KXTDA200GR, and KX-TDA100CE/KX-TDA200CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access

• ONP 2048 kbit/s digital structured leased lines (D2048S)

The KX-TDA600E, KX-TDA600NE, KX-TDA600GR, and KX-TDA600CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access

• ONP 2048 kbit/s digital structured leased lines (D2048S)

Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://www.doc.panasonic.de

Contact: Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, Germany

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Attention

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

• This unit should be kept free of dust, moisture, high temperature (more than 40 ), and vibration, and should not be exposed to direct sunlight.

• If you are having problems making calls to outside destinations, follow this procedure to test the outside lines:

1. Disconnect the PBX from all outside lines.

2. Connect known working single line telephones (SLTs) to those outside lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.

• Never attempt to insert wires, pins, etc. into the vents or holes of this unit.

• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

• For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording –TAM – Voice Memo – Text Memo – Speed To continue using any of the corresponding features after the trial period, please purchase KX-

TDA0350 (PC Phone, 5 licences).

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For users in the European Union only

• Information on Disposal for Users of Waste Electrical & Electronic Equipment (private

households)

This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis. Alternatively, in some countries you may be able to return your products to your local retailer upon the purchase of an equivalent new product. Disposing of this product correctly will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. Please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

• For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for

further information.

• Information on Disposal in other Countries outside the European Union This symbol is only valid in the European Union. If you wish to discard this product, please contact your

local authorities or dealer and ask for the correct method of disposal.

For users in New Zealand only

• This equipment shall not be set to make automatic calls to the Telecom '111' Emergency Service.

• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.

• IMPORTANT NOTICE Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.

• APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied.

• All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used, and what is disclosed to any other party.

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For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

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1 Operation............................................................................................... 13

1.1 Before Operating the Telephones..................................................................................14

1.1.1 Before Operating the Telephones .....................................................................................14

1.2 Making Calls .................................................................................................................... 25

1.2.1 Basic Calling .....................................................................................................................25

1.2.2 Easy Dialling .....................................................................................................................30

1.2.3 Redial ................................................................................................................................34

1.2.4 When the Dialled Line is Busy or There is No Answer......................................................35

1.2.5 Accessing the ISDN Service (ISDN Service Access) .......................................................43

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) .......................................44

1.2.7 Calling without Restrictions...............................................................................................45

1.2.8

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)........49

1.3 Receiving Calls ...............................................................................................................50

1.3.1 Answering Calls ................................................................................................................50

1.3.2 Answering Hands-free (Hands-free Answerback) .............................................................51

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)..........................................52

1.3.4

1.3.5 Using the ANSWER/RELEASE Button .............................................................................54

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]).......................56

1.4 During a Conversation.................................................................................................... 57

1.4.1 Transferring a Call (Call Transfer)...................................................................................... 57

1.4.2 Holding a Call....................................................................................................................61

1.4.3 Talking to Two Parties Alternately (Call Splitting) .............................................................. 65

1.4.4 Answering Call Waiting .....................................................................................................67

1.4.5 Multiple Party Conversation ..............................................................................................71

1.4.6 Mute ..................................................................................................................................80

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) ................................81

1.4.8 Using the Headset (Headset Operation) ...........................................................................82

1.5 Using a PDN/SDN Button ...............................................................................................84

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension (KX-

1.6 Before Leaving Your Desk.............................................................................................. 88

1.6.1 Forwarding Calls ...............................................................................................................88

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only)......97

1.6.3 Showing a Message on the Caller's Telephone Display (Absent Message) ...................108

1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..................110

1.7 Making/Answering an Announcement........................................................................112

1.7.1 Paging .............................................................................................................................112

1.7.2 Answering/Denying a Paging Announcement.................................................................114

1.7.3

1.8 Setting the Telephone According to Your Needs.......................................................118

1.8.1 Setting the Alarm (Timed Reminder) ..............................................................................118

1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])............................................................ 120

1.8.3

1.8.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/

To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

TDA100/KX-TDA200/KX-TDA600 only) ............................................................................84

Making an Announcement and Having a Multiple Party Conversation (Broadcasting)

Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)

Connected Line Identification Presentation [CLIP/COLP])..............................................124

........... 53

.......... 115

.......... 46

......123

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1.8.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected

Line Identification Restriction [COLR]) ........................................................................... 125

1.8.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line

Identification Restriction [CLIR]) ..................................................................................... 126

1.8.7

1.8.8 Turning on the Background Music (BGM)....................................................................... 128

1.8.9 Protecting Your Line against Notification Tones (Data Line Security)............................. 129

1.8.10 Checking the Time Service Status ................................................................................. 130

1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ................................. 131

1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode)......... 132

1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear).............................. 133

1.9 Utilising the Call Centre ............................................................................................... 134

1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)....................... 134

1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming

1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) ................................................ 140

1.10 Using User-supplied Equipment................................................................................. 141

1.10.1 If a Doorphone/Door Opener is Connected.................................................................... 141

1.10.2 If an External Relay is Connected .................................................................................. 143

1.10.3 If an External Sensor is Connected ................................................................................ 144

1.10.4 If a Host PBX is Connected............................................................................................ 145

1.10.5 If a Voice Processing System is Connected ................................................................... 146

1.11 Administrative Features .............................................................................................. 152

1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)..................... 152

1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) .............. 158

1.12 After Moving to a New Location in the Office ............................................................ 159

1.12.1 Using the Same Settings as Your Previous Extension (Walking Extension) .................. 159

1.13 Using a Display Proprietary Telephone...................................................................... 160

1.13.1 Using the Call Log .......................................................................................................... 160

1.13.2 Using the Directories ...................................................................................................... 164

1.13.3 Accessing System Features (System Feature Access).................................................. 172

Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)

Call Distribution Group Monitor)..................................................................................... 137

........ 127

2 Manager Operation .............................................................................173

2.1 Control Features........................................................................................................... 174

2.1.1 Extension Control ........................................................................................................... 174

2.1.2 Time Service Mode Control............................................................................................ 175

2.1.3 Restriction Level Control (Dial Tone Transfer) ................................................................ 177

2.1.4 Turning on the External Background Music (BGM) ........................................................ 178

2.1.5 Recording Outgoing Messages (OGM) .......................................................................... 179

2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) ........................ 182

2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ........................................ 183

3 Customising Your Phone & System ..................................................185

3.1 Customising Your Phone (Personal Programming) .................................................. 186

3.1.1 Customising Your Phone (Personal Programming) ........................................................ 186

3.1.2 Settings on the Programming Mode ............................................................................... 188

3.1.3 Customising the Buttons ................................................................................................ 199

3.2 Manager Programming ................................................................................................ 204

3.2.1 Programming Information ............................................................................................... 204

3.2.2 Manager Programming................................................................................................... 205

3.3 Customising Your System (System Programming)................................................... 207

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3.3.1 Programming Information................................................................................................ 207

3.3.2 System Programming......................................................................................................210

4 Appendix ............................................................................................. 215

4.1 Troubleshooting ............................................................................................................216

4.1.1 Troubleshooting...............................................................................................................216

4.2 Feature Number Table ..................................................................................................219

4.2.1 Feature Number Table..................................................................................................... 219

4.3 What is This Tone? ....................................................................................................... 229

4.3.1 What is This Tone?..........................................................................................................229

4.4 Revision History............................................................................................................233

4.4.1 KX-TDA600 PLMPR Software File Version 3.1xxx .........................................................233

4.4.2 KX-TDA100/KX-TDA200 PMPR Software File Version 1.1xxx .......................................234

4.4.3 KX-TDA100/KX-TDA200 PMPR Software File Version 2.0xxx .......................................235

4.4.4 KX-TDA100/KX-TDA200 PMPR Software File Version 3.0xxx .......................................236

4.4.5 KX-TDA100/KX-TDA200 PMPR Software File Version 3.2xxx .......................................237

4.4.6 KX-TDA30 PSMPR Software File Version 1.1xxx ...........................................................238

4.4.7 KX-TDA30 PSMPR Software File Version 2.0xxx ...........................................................239

4.4.8 KX-TDA30 PSMPR Software File Version 2.2xxx ...........................................................240

4.4.9 KX-TDA30 PSMPR Software File Version 3.0xxx ...........................................................241

4.4.10 KX-TDA30 PSMPR Software File Version 4.0xxx ........................................................... 242

Index .......................................................................................................... 245

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Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

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1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS) such as the KX-TCA255 or KX-TD7690. Use the feature depending on the telephone you are using. If you

REDIAL

are using a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

• If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

Registration for Your Portable Station (PS)

Your PS must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in Section "3.1.2 Settings on the Programming Mode".

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix).

Notice

The default value of a flexible feature number may vary depending on country/area.

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1.1 Before Operating the Telephones

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix).

Display

In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary Telephone".

Notice

In this manual, the display messages are described in English.

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key Jog Dial Volume Key

Down

(Level increases)

ENTER

Down

(Level decreases)

RightLeft

Left

(anti-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

(Level decreases)

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1.1 Before Operating the Telephones

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA200.

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

(CO)

outside line

group no.

Seize an outside line (One of the following).

• Press the CO button.

• Dial automatic line access number 0 or 9.

• Dial outside line group access number and outside line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Ta lk .

desired no.

extension no.

phone no.

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Enter the required number. <Example>

account code

Enter the account code.

Dial an extension number. Dial outside phone number.

Dial the telephone number.

outside phone no.

dial key

You will hear a busy, confirmation, dial, ring or ringback tone.

B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Press any dial key (0–9, , #).

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1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

(CO)

AUTO DIAL

STORE

CO:

Used to make or receive an outside call. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) (Only the outside line "number" [e.g., 1, 2] may be shown on some telephones.)

AUTO DIAL/STORE: Used for System/Personal Speed Dialling or storing programme changes.

SP-PHONE

PAUSE

SP-PHONE:

Used for hands-free operation.

PAU SE : Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

REDIAL

REDIAL:

Used to redial the last dialled number.

MESSAGE

MESSAGE:

Used to leave a message waiting indication or call back the party who left the message waiting indication.

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1.1 Before Operating the Telephones

INTERCOM

INT’

MONITOR

INTERCOM: Used to make or receive intercom calls.

MONITOR: Used for hands-free dialling. You can monitor the party's voice in hands-free mode.

AUTO ANS

MUTE

Soft Buttons: Used to select the item displayed on the bottom of the display.

AUTO ANS (Auto Answer)/MUTE: Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

TRANSFER

TRANSFER: Used to transfer a call to another party.

HOLD

HOLD:

Used to place a call on hold.

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1.1 Before Operating the Telephones

FLASH/

RECALL

VOICE CALL

MUTE

PROGRAM

FLASH/RECALL:

Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook.

VOICE CALL/MUTE: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

PROGRAM: Used to enter and exit the Programming mode.

CONF

FWD/DND

ANSWER

CONF (Conference): Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

ANSWER: Used to answer an incoming call.

PROG.

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1.1 Before Operating the Telephones

RELEASE

(PF)

RELEASE: Used to disconnect the line.

Programmable Feature (PF):

Located on the upper part of the CO button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.)

VOL

MODE

Navigator Key/Jog Dial/Volume Key:

Used to adjust the volume and the display contrast or select desired items.

MODE: Used to shift the display to access various features.

SELECT:

SELECT SHIFT

Used to select the displayed item or to call the displayed phone number.

ENTER: Used to confirm the selected item.

SHIFT: Used to access the second level of Soft button features.

CANCEL: Used to cancel the selected item.

Customised Buttons

If the term is in parentheses like (Account) in this section, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons".

Buttons Feature

Loop-CO (L-CO)

Group-CO (G-CO)

Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button.

Used to access an idle outside line in a specified outside line group for making outside calls. Incoming calls from outside lines in the assigned outside line group arrive at this button.

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1.1 Before Operating the Telephones

Buttons Feature

Single-CO (S-CO) Used to access a specified outside line for making or receiving outside calls.

Direct Station Selection (DSS)

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

One-touch Dialling Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate Used to disconnect the current call and make another call without hanging up.

External Feature Access (EFA)

Used to access special features offered by a host PBX or a telephone company.

Call Charge Reference Used to check the total call charge for your own extension.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

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1.1 Before Operating the Telephones

Buttons Feature

Answer Used to answer an incoming call.

Release

Toll Restriction/Call Barring

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction/call barring level of other extension users temporarily.

ISDN Service Used to access an ISDN service.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

ISDN-Hold Used to transfer a call using telephone company.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

Primary Directory Number (PDN)*

Secondary Directory Number (SDN)*

Used to make and receive both outside and intercom calls.

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

*: Only available for KX-TDA100/KX-TDA200/KX-TDA600.

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How to Follow the Steps

An example of system operation is shown below.

1.1 Before Operating the Telephones

Calling Another Extension

To call an extension (Intercom Call)

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

To call using a directory, refer to "1.11.2 Using the Directories".

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

Customising Your Phone

or press DSS.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

Talk.Dial extension number

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

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1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

Telephone Company

Batteries

Computer

Hybrid IP-PBX

KX-TDA30 KX-TDA100

Private IP

Network

Router

KX-TDA200/ KX-TDA600

Computer

IP Proprietary

Telephone

Computer

Printer

External Sensor/

External Relay

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Amplifier

Fax Machine

Wireless Phone

ISDN Telephone

Portable

Station

Voice Processing

Cell Station

System

Single Line Telephone

Analogue Proprietary Telephone

Digital Proprietary Telephone

KX-T7636/ KX-T7633

KX-T7600 Digital

Proprietary

Telephone

IP Softphone

DSS Console

Computer

(Server)

DSS Console

Computer

USB

Computer

KX-T7600 Digital

Proprietary Telephone

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Page 25

1.2 Making Calls

1.2.1 Basic Calling

– Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry)

Calling Another Extension

To call an extension (Intercom Call)

PT and SLT

PT/SLT/PS

extension no.

(DSS)

(SDN)

Off-hook.

or press DSS or SDN.

1.2 Making Calls

Talk.Dial extension number,

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

• * You have to press the SDN button once or twice depending on the mode of the SDN button. For details, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension (KX-TDA100/KX-TDA200/KX-TDA600 only)".

• To call using a directory, refer to "1.13.2 Using the Directories".

• For quick operation If you are an operator or dial some extensions frequently, DSS buttons are useful.

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

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1.2 Making Calls

To call an operator (Operator Call)

You can call an extension or a group assigned as the operator.

PT/SLT/PS

Off-hook.

Enter 9 or 0.

• The operator call number (default) varies depending on country/area.

Calling an Outside Party

You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX. Select one of the following methods:

To select an idle outside line automatically (Automatic Line Access)

PT/SLT/PS

(L-CO)

0 9

Off-hook. Talk.

Press L-CO or enter automatic

line access number.

outside

phone no.

Dial outside phone number.

• The automatic line access number (default) varies depending on country/area.

To select an idle outside line in the specified outside line group automatically (Outside Line Group Access)

PT and SLT

PT/SLT/PS

Off-hook. Talk.

26 User Manual

(G-CO)

outside line

group no.

Press G-CO or enter outside line group access number and then outside line group number (2 digits).

outside

phone no.

Dial outside phone number.

Page 27

To select the specified outside line

PT and

PT/PS

1.2 Making Calls

(S-CO)

Off-hook.

outside

phone no.

Dial outside phone number.

Talk.Press S-CO.

• Each of the S-CO button or G-CO button light shows the current status as follows:

Off: The line is idle. Red on: The line is in use.

• You may be restricted from making a call to the specified outside party. To make a call, refer to "1.2.7 Calling without Restrictions".

• To confirm number before dialling, you can enter a phone number and confirm it on the display and then go off-hook. (Predialling)

• Call Charge Reference You can confirm your total call charges by pressing the Call Charge Reference button.

• To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the outside line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation You can make an outside call and have a conversation in hands-free mode using the SPPHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button, a Terminate button or a Call Charge Reference button.

Making a Call to a Private Network (TIE Line Access)

You can access extensions connected to other PBXs in a private network.

To call

PT/SLT/PS

Talk.

Off-hook.

extension no.

private phone no.

Dial extension number or enter 7 and then dial private phone number.

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1.2 Making Calls

• * Which type of telephone number must be entered depends on the settings of your PBX.

To call with one touch

PT and SLT

PT/PS

(NDSS)

Off-hook. Press NDSS.

Talk.

• To start monitoring another PBX extension after customising an NDSS button, go off- hook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows:

Off: The extension is idle. Red on: The extension is busy.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Network Direct Station Selection (NDSS) button.

Using an Account Code (Account Code Entry)

You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.

PT/SLT/PS

(Account)

account code

D.Tone

Off-hook.

28 User Manual

Press Account or enter 49.

outside

phone no.

Dial outside phone number.

Seize outside line before entering outside phone number.

Enter account code (max. 10 digits).

Enter #.

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1.2 Making Calls

• A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

• Depending on the settings of your PBX, you may be required to enter an account code to make an outside call.

• If you enter the wrong code, press the " " key and re-enter the account code.

• For your convenience, you can store the code with the phone number in the memory (e.g., Speed Dialling).

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an Account button.

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1.2 Making Calls

1.2.2 Easy Dialling

This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) – To a Preset Number by Going Off-hook (Hot Line) – Using a Preprogrammed Number (Quick Dialling)

With a One-touch Button (One-touch Dialling)

You can store a phone number into the flexible button for one-touch operation.

PT/PS

(One-touch Dialling)

Off-hook.

Press One-touch

Dialling.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a One-touch Dialling button, store the desired phone number or feature number.

Using Numbers Stored at Your Extension (Personal Speed Dialling)

You can store numbers at your extension for your personal use. This feature is also known as Station Speed Dialling.

To store a phone number

PT/SLT

personal speed

dialling no.

desired

phone no.

C.Tone

Off-hook.

30 User Manual

Enter 30.

Enter personal speed dialling number (2 digits).

Enter desired

phone number

(max. 32 digits).

Enter outside line access number before outside phone number.

Enter #.

On-hook.

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To dial

PT/SLT

1.2 Making Calls

• The number of personal speed dialling numbers available per extension (default: 10 numbers stored in locations "00" to "09") can be increased to a maximum of 100.

AUTO DIAL

STORE

personal speed

dialling no.

Off-hook.

Press AUTO DIAL or enter .

Enter .

Dial personal speed dialling number (2 digits).

• To call using a directory, refer to "1.13.2 Using the Directories".

Using Numbers Stored in the PBX (System Speed Dialling)

You can make calls using speed dialling numbers stored in the PBX.

PT/SLT/PS

AUTO DIAL

STORE

Off-hook.

Press AUTO DIAL or enter .

• To call using a directory, refer to "1.13.2 Using the Directories".

system speed

dialling no.

Dial system speed dialling number (3 digits).

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1.2 Making Calls

To a Preset Number by Going Off-hook (Hot Line)

You can make an outside call simply by going off-hook if you have preprogrammed your phone. This feature is also known as Pickup Dialling.

To store a phone number

PT/SLT/PS

Off-hook.

To set/cancel

PT/SLT/PS

Off-hook.

To dial

Enter

4 0

740

Enter 740.

Enter 2.

4 07

desired

phone no.

Enter desired phone number

(max. 32 digits).

Enter outside line access number before outside phone number.

Set

Cancel

Enter 1 to set or 0 to cancel.

Enter #.

C.Tone

On-hook.

PT/SLT/PS

Off-hook.

32 User Manual

• To call another party, dial the desired party's phone number before the preprogrammed number is dialled.

• You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing)

• It is possible to increase the delay before Hot Line is activated through system programming. This can be useful if you require more time after going off-hook to dial another telephone number or extension number.

Page 33

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

Using a Preprogrammed Number (Quick Dialling)

You can make a call simply by pressing the preprogrammed number for quick dialling.

PT and SLT

PT/SLT/PS

quick dialling no.

1.2 Making Calls

Off-hook.

Dial quick dialling number (max. 4 digits).

• The length of a quick dialling number can be increased to a maximum of eight digits.

• This is a useful feature for hotels. For example, to dial Room Service, dial the digit "3", not the full extension number.

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1.2 Making Calls

1.2.3 Redial

This is convenient when calling the same outside party again. – Redialling the Last Number You Dialled (Last Number Redial)

Redialling the Last Number You Dialled (Last Number Redial)

PT/SLT/PS

REDIAL

Off-hook.

Press REDIAL or enter #.

• Up to 32 digits can be stored and redialled.

• After pressing REDIAL, if you hear a busy tone again, press REDIAL to retry.

• Automatic Redial To redial automatically, press the SP-PHONE button and then the REDIAL button, or press

the REDIAL button directly. It will keep trying the busy number until the called party answers or until a specified timeout. You can perform other tasks during dialling. To cancel, press the FLASH/RECALL button. Some outside lines may not support this feature.

This feature is not available for the KX-T7665 and PS.

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1.2 Making Calls

1.2.4 When the Dialled Line is Busy or There is No Answer

– Reserving a Busy Line (Automatic Callback Busy) – Setting Callback on an ISDN Line (Completion of Calls to Busy Subscriber [CCBS]) – Sending a Call Waiting Notification (Call Waiting) – Leaving a Message Waiting Indication/Calling Back the Caller Who Left an Indication (Message

Waiting) – Joining an Existing Call (Executive Busy Override) – Monitoring Another Extension (Call Monitor) – To an Extension Refusing the Call (DND Override)

Reserving a Busy Line (Automatic Callback Busy)

You can set the telephone to receive callback ringing:

• when a dialled extension becomes idle.

• when your desired outside line that is in use by another extension becomes idle. You cannot set Automatic Callback Busy for a busy party outside of the PBX. When you answer the callback ringing:

• For an outside call: The line is seized.

• For an intercom call: The called extension starts ringing automatically.

To set (for both extension and outside line)

PT/SLT/PS

While hearing a busy tone

C.Tone

Enter 6.

On-hook.

To answer the callback ringing from an idle extension

PT/SLT/PS

While hearing a callback ringing

R.B.Tone

Off-hook.

Talk.

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1.2 Making Calls

To answer the callback ringing from an idle outside line

PT/SLT/PS

While hearing a callback ringing

outside

phone no.

Off-hook.

Dial outside phone number.

Talk.

• If you do not answer the callback ringing within 10 seconds, this feature will be cancelled.

To cancel callback ringing (Automatic Callback Busy Cancel)

PT/SLT/PS

Off-hook.

4 6

Enter 46.

C.Tone

On-hook.

Setting Callback on an ISDN Line (Completion of Calls to Busy

Subscriber [CCBS])

You can set the telephone to receive callback ringing when a busy called party on an ISDN line becomes free. When you answer the callback ringing, the called party's telephone number is automatically dialled.

PT/SLT/PS

While hearing a busy tone

Enter 6.

36 User Manual

C.Tone

On-hook.

Page 37

To answer while hearing a callback ringing

PT/SLT/PS

Off-hook.

To cancel (CCBS Cancel)

PT/SLT/PS

1.2 Making Calls

Off-hook.

4 6

Enter 46.

C.Tone

On-hook.

• If you do not answer within a specified time period, this feature will be cancelled.

• Availability of this feature depends on the ISDN service of your telephone company.

Sending a Call Waiting Notification (Call Waiting)

You can inform the called party that your call is waiting. This feature is also known as Busy Station Signalling (BSS).

PT/SLT/PS

While hearing a busy tone

Enter 1.

• Depending on the type of the other party's telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can send a call announcement through the handset (Whisper OHCA), if they are having another conversation using the handset. Refer to "1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/ Whisper OHCA)".

• Depending on system programming and the called extension's setting, a call waiting tone may be sent automatically without performing the operation above. For details, refer to "Automatic Call Waiting" in Section "3.1.2 Settings on the Programming Mode".

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1.2 Making Calls

Leaving a Message Waiting Indication/Calling Back the Caller Who

Left an Indication (Message Waiting)

For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

For a called extension As a message receiver, the Message button light or Message/Ringer Lamp lets you know that a call has been received. If you receive notification, you can call the caller back by a simple operation.

For a caller

To leave a message waiting indication

PT/SLT/PS

When the called extension is busy or does not answer

MESSAGE

Press MESSAGE or enter 4.

C.Tone

On-hook.

To leave/cancel a message waiting indication

PT/SLT/PS

PT and SLT

Leave

Cancel

Enter 1 to leave or 0 to cancel.

Off-hook.

Enter 70.

desired

extension no.

Enter desired extension number.

C.Tone

On-hook.

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For a called extension

To check the left message and call back

PT/PS

While on-hook

MESSAGE

1.2 Making Calls

Press MESSAGE until the desired extension appears.

Off-hook.

Talk.

To call back

PT/SLT/PS

MESSAGE

Off-hook.

Press MESSAGE or enter 70 and then 2.

To clear message waiting indications left on your extension

PT/SLT/PS

your

extension no.

Talk.

C.Tone

Off-hook.

Enter 70.

Enter 0.

Dial your extension number.

On-hook.

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1.2 Making Calls

• The Message button light or Message/Ringer Lamp shows the current status as follows:

Off: No message Red on: You have a message.

• The display shows the messages starting with the most recent call.

• At a called extension, the MESSAGE button allows you to clear message waiting indications if you do not want to call the callers back. To clear, press the MESSAGE button and then press the soft button.

• On your PT, you can establish one or more Message for Another Extension buttons. These buttons can accept the message waiting notification of other extensions or various incoming call distribution groups. In other words, you can monitor the message waiting notifications of other telephones.

• A single line telephone extension user will receive a special dial tone as message waiting notification when going off-hook.

• KX-TDA100/KX-TDA200/KX-TDA600 only The message waiting lamp of a single line telephone can also let you know that you have a message in the same way as the Message button.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Message button or Message for Another Extension button.

Joining an Existing Call (Executive Busy Override)

The preprogrammed extension can call someone who is busy on the telephone and establish a three-party conversation.

To join an intercom call

PT/SLT/PS

Party joining the call

extension no.

Enter 3.

C.Tone

Talk.

A three-party conversation is now established.

C.Tone

Talk.

Off-hook.

Dial extension number,

PDN, or SDN.

Parties in the conversation

During a conversation

(PDN)

(SDN)

B. Tone

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Page 41

To join an outside call

PT/PS

Party joining the call

Off-hook.

Press red CO, PDN, or SDN.

Parties in the conversation

(CO)

(PDN)

(SDN)

B. Tone C.Tone

Enter 3.

1.2 Making Calls

Talk.

A three-party conversation is now established.

During a conversation

• To join another conversation, you must have Executive Busy Override enabled at your extension through COS programming.

• It is possible for an originating extension to leave a three-party conversation with an outside party and let the two other parties talk by simply going on-hook.

For the originating extension

To talk to each party alternately

PT/PS

During a conversation

To continue

TRANSFER

Press TRANSFER.

• You can also deny others the possibility of joining your conversation (Default: Allow). Refer to "1.8.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)".

C.Tone

Talk.

Talk to the other party.

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1.2 Making Calls

Monitoring Another Extension (Call Monitor)

The preprogrammed extension can monitor another extension.

To monitor

PT/SLT/PS

(DSS)

Off-hook.

(PDN)

(SDN)

extension no.

Press red DSS, PDN, or SDN, or dial extension number.

B.Tone

Enter 5.

To an Extension Refusing the Call (DND Override)

The preprogrammed extension can call someone who has set the DND feature.

C.Tone

Monitoring starts

PT/SLT/PS

Off-hook.

extension no.

Dial extension number.

DND Tone

Enter 1.

R.B.Tone

Talk.

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1.2 Making Calls

1.2.5 Accessing the ISDN Service (ISDN Service Access)

You can access services provided by the ISDN.

To access

PT/PS

(If all required digits are stored.)

service code

(Requires to dial additional digits.)

Off-hook.

On-hook.

outside line

Seize outside line.

(ISDN Service)

(ISDN Service) (ISDN Service)

Press ISDN service. Or press ISDN service and then enter service code and then press ISDN service again.

• Availability of features depends on the ISDN service of your telephone company.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an ISDN Service button.

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1.2 Making Calls

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/ Voice)

The caller can alternate the alerting method, either ring or voice, when making an intercom call. On the other hand, any extension can set the alerting method, either ring or voice, when receiving an intercom call.

Ringing (Default): You can call the other party with a ring tone.

Voice-calling: You can talk to the other party immediately after confirmation tone.

To change the method

PT/SLT/PS

After dialling

C.Tone

Enter .

• If the called party uses a single line telephone or portable station, Voice-calling is not available.

• This feature is not available when the called party's telephone is in the Voice Call Deny mode.

Talk.

Ring

Hello

44 User Manual

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party's voice.

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1.2 Making Calls

1.2.7 Calling without Restrictions

– Using Your Calling Privileges at Another Extension (Remote COS Access)

Using Your Calling Privileges at Another Extension (Remote COS

Access)

You can use your calling privileges (Class of Service) at another extension. You may override restrictions which have been set. To use this feature, an original extension number and an extension PIN (Personal Identification Number) are required. You can make a call by entering a verification code and verification code PIN.

To call (Walking COS)

PT/SLT/PS

Off-hook.

PIN: Personal Identification Number

your

Enter 47.

extension no.

Dial your extension number.

extension PIN

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

To call with a verification code (Verification Code Entry)

PT/SLT/PS

PIN: Personal Identification Number

Off-hook.

verification code PIN

Enter verification code PIN (max. 10 digits).

Enter 47.

C.Tone & D.Tone

desired

extension no.

phone no.

Dial desired phone number.

Enter .

C.Tone & D.Tone

extension no.

Dial desired phone number.

Seize outside line before entering outside phone number.

verification code

Enter verification code (max. 4 digits).

desired

phone no.

If a wrong verification code PIN is entered, you hear an alarm tone.

Seize outside line before entering outside phone number.

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Page 46

1.2 Making Calls

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

– Calling through DISA

Calling through DISA

When outside callers access extensions in the PBX, a prerecorded message greets the caller and gives information about how to access an extension. You do not need the operator's assistance. You may be able to access system features or call an outside party with your password depending on the security mode.

To call an extension

From Outside Telephone

In No Security Mode/Trunk Security Mode

DISA

phone no.

Off-hook.

In All Security Mode

Off-hook.

verification code PIN

Dial DISA phone number.

DISA

phone no.

Dial DISA phone number.

extension PIN

R.B.Tone & DISA message

C.Tone & D.Tone

PIN: Personal Identification Number

desired

R.B.Tone & DISA message

extension no.

Dial desired extension number.

Enter 47.

desired

extension no.

your

extension no.

verification

code

Dial your extension number, or enter

and then verification code.

Enter extension PIN or verification code PIN (max.10 digits).

46 User Manual

Dial desired

extension number.

Page 47

To call an outside party

1.2 Making Calls

From Outside Telephone

PIN: Personal Identification Number

In No Security Mode

DISA

R.B.Tone & DISA message

Off-hook.

phone no.

Dial

DISA

phone number.

In Trunk Security Mode/All Security Mode

DISA

R.B.Tone & DISA message

Off-hook.

phone no.

Dial

DISA

phone number

extension PIN

verification code PIN

Enter extension PIN or verification code PIN

(max.10 digits).

C.Tone & D.Tone

Seize outside line before dialling outside phone number.

phone no.

Dial outside phone number.

outside

phone no.

Dial outside phone number.

Seize outside line before dialling outside phone number.

Enter 47.

outside

your

extension no.

verification

code

Dial your extension number, or enter code.

and then verification

• * Callers from preprogrammed outside numbers can access the PBX through DISA without a password (extension PIN/verification code PIN) (DISA Automatic Walking COS).

To retr y

From Outside Telephone

To dial a different number during a conversation with an outside party or while hearing the ringback, reorder, or busy tone

phone no.

Dial

phone number.

Dial a line access number as the first digit when calling an outside party.

Enter .

DISA message

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Page 48

1.2 Making Calls

• WARNING

There is a risk that fraudulent telephone calls will be made using the Outside-toOutside Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a) Enabling DISA security (Trunk Security or All Security). b) Keeping your passwords (verification code PIN/extension PIN) secret. c) Selecting complex, random PINs that cannot be easily guessed. d) Changing PINs regularly.

• Time limit Both parties will hear an alarm tone fifteen seconds before the specified time limit. To extend,

press any dial button except .

• If Built-in Automated Attendant service is set, you can access the desired extension simply by pressing a single digit (0–9) from the options given the prerecorded message.

48 User Manual

Page 49

1.2 Making Calls

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)

You can set the following features on your telephone from another extension or through DISA.

• Call Forwarding (FWD)/Do Not Disturb (DND)

• Changing the Log-in/Log-out Status of Extensions

• Absent Message

• Extension Dial Lock

• Time Service—Changing the Time Mode (Day/Night/Lunch/Break)

From another extension

PT/SLT/PS

Off-hook.

PIN: Personal Identification Number

Enter 47.

Through DISA

From Outside Telephone

DISA

phone no.

Dial

Off-hook.

DISA

phone number.

your

extension no.

Dial your extension number.

If a wrong extension PIN is entered, you hear an alarm tone.

PIN: Personal Identification Number

R.B.Tone & DISA message

Enter 47.

extension PIN

Enter extension PIN (max. 10 digits).

desired

extension no.

C.Tone & D.Tone

your

extension no.

Dial your extension number.

feature no.

Dial desired feature number.

extension PIN

C.Tone & D.Tone

Enter extension PIN (max. 10 digits).

If a wrong extension PIN is entered, you hear an alarm tone.

desired

extension no.

feature no.

Dial desired feature number.

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Page 50

1.3 Receiving Calls

1.3.1 Answering Calls

PT/SLT/PS

Off-hook.

Select one of the following methods:

· Lift the handset to receive the preferred line. (Default: Ringing line is selected.)

· Press the SP-PHONE button.

· Press the flashing CO, INTERCOM, ICD Group, PDN, or SDN button directly.

· Press the ANSWER button.

Talk.

• Hands-free Operation You can receive a call and have a conversation in hands-free mode using the SP-PHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—

Preferred Line Assignment—Incoming

Select the seized line when going off-hook.

Alternate Receiving—Ring/Voice

Select the alerting method, either ring or the other party's voice.

• 3.1.3 Customising the Buttons

Create or edit an Incoming Call Distribution Group (ICD Group), Primary Directory Number (PDN), or Secondary Directory Number (SDN) button.

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Page 51

1.3 Receiving Calls

1.3.2 Answering Hands-free (Hands-free Answerback)

You can answer an incoming call without going off-hook as soon as the line is connected. When an intercom call arrives, you will hear the caller talking without the phone ringing. When an outside call arrives, you will hear the caller talking after a preprogrammed number of rings. Hands-free Answerback for outside calls requires system programming.

To set/cancel

While on-hook

AUTO ANS

MUTE

Press AUTO ANS.

• The AUTO ANS button light shows the current status as follows:

Off: Not set Red on: Set

• PS users: Refer to "Operating Instructions" for PS.

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1.3 Receiving Calls

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

– Answering a Call from Another Telephone (Call Pickup) – Denying Other People the Possibility of Picking Up Your Calls (Call Pickup Deny)

Answering a Call from Another Telephone (Call Pickup)

You can answer an incoming call that is ringing at another extension or group from your phone without leaving your desk. The following types of pickup are available:

Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specified extension's call.

PT/SLT/PS

(DSS)

Off-hook.

4 0

Press flashing DSS. Enter 40 and then dial group number (2 digits). Or enter 41 and then dial extension number.

group no.

extension no.

Group

Directed

C.Tone

Talk.

• If you receive a call waiting tone, you can ask a third party to pick up your second call with Directed Call Pickup.

Denying Other People the Possibility of Picking Up Your Calls (Call

Pickup Deny)

You can deny or allow other people to pick up your calls.

PT/SLT/PS

Deny

Allow

Enter 1 to deny or 0 to allow.

C.Tone

On-hook.

Off-hook.

2 07

Enter 720.

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Page 53

1.3 Receiving Calls

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

You can be notified of incoming outside calls through an external speaker. These calls can be answered from any extension.

Through an external speaker

PT/SLT/PS

While hearing a tone

Off-hook.

Enter 42.

PT/SLT/PS

While hearing a tone

Off-hook.

• You can also receive a paging announcement via a speaker with this operation.

Enter 42.

speaker no.

Dial speaker number (1 digit).

Enter 1.

C.Tone

Talk.

C.Tone

Talk.

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Page 54

1.3 Receiving Calls

1.3.5 Using the ANSWER/RELEASE Button

The ANSWER and RELEASE buttons are convenient for operators using headsets. With the ANSWER button, you can answer all incoming calls. With the RELEASE button, you can disconnect the line during or after a conversation, or complete transferring a call.

To answer

ANSWER

Press ANSWER.

To transfer a call

During a conversation

TRANSFER

Press TRANSFER.

Press DSS or dial desired phone number.

Seize outside line before dialling outside phone number.

To talk to a waiting caller

Talk.

(DSS)

desired

phone no.

RELEASE

The called party answers.

Press RELEASE.

While hearing a call waiting tone

ANSWER

Press ANSWER.

54 User Manual

Talk.

Page 55

To transfer an outside call to an extension with a one-touch operation

During a conversation

1.3 Receiving Calls

(DSS)

Press DSS.

The other party is placed on hold and the destination extension is called immediately.

To end a conversation

During a conversation

RELEASE

Press RELEASE.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit an Answer button or a Release button.

The called party answers.

RELEASE

Press RELEASE.

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Page 56

1.3 Receiving Calls

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])

You can ask your telephone company to trace a malicious calling party during a conversation or after the calling party hangs up. You will receive the information on the malicious call later on.

To request MCID

PT/SLT/PS

During a conversation or when hearing a reorder tone after the calling party hangs up.

TRANSFER

7 3

C.Tone

Recall/hookswitch.

Enter 7 3.Press TRANSFER or

Talk or on-hook.

• Availability of this feature depends on the ISDN service of your telephone company.

56 User Manual

Page 57

1.4 During a Conversation

1.4.1 Transferring a Call (Call Transfer)

– Transferring to an Extension in the PBX – Transferring to an Outside Party Using the PBX Service – Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)

• You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call. If a transferred call is not answered within a specified time, it will ring at a preprogrammed extension, if set, or at your extension again. If you are off-hook at that time, you will hear an alarm tone. If an outside call is not answered within a specified time, it is automatically disconnected.

Transferring to an Extension in the PBX

To transfer

1.4 During a Conversation

PT/PS

During a conversation

TRANSFER

C.Tone

Press TRANSFER.

SLT

During a conversation

C.Tone

Press Recall/

hookswitch.

(DSS)

extension no.

Press DSS or dial extension number.

extension no.

Dial extension number.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

• When you are not at your desk or not in the office and receive a forwarded outside call, for example on your cellular phone, it is possible to transfer the call to an extension in the PBX by pressing # + desired extension number (if enabled through system programming).

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Page 58

1.4 During a Conversation

• For the transfer operation using an SDN button, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension (KX-TDA100/KX-TDA200/KX-TDA600 only)".

To transfer with one touch (One-touch Transfer)

PT/PS

During a conversation with an outside party

(DSS)

Press DSS.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

• System programming is required to use the One-touch Transfer feature during a conversation with an extension.

Transferring to an Outside Party Using the PBX Service

Some extensions may be restricted from performing this feature.

PT/PS

During a conversation

TRANSFER

C.Tone

Press TRANSFER. Dial outside phone

outside line

Seize outside line.

outside

phone no.

number.

The call is transferred.

On-hook.Talk.

SLT

During a conversation

Press Recall/hookswitch.

58 User Manual

C.Tone

outside line

outside

phone no.

Dial outside phone number.

Talk.Seize outside line.

The call is transferred.

On-hook.

Page 59

1.4 During a Conversation

• Time limit Both the caller and the transferred party will hear an alarm tone fifteen seconds before a specified time period.

• To return to the held call before the destination answers, press the TRANSFER button, corresponding CO, ICD Group or INTERCOM button, or the hookswitch.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

Transferring a Call Using the ISDN Service (Call Transfer [CT]—by

ISDN)

PT/PS

During a conversation

(ISDN-Hold)

Press ISDN-Hold.

PT/PS

During a conversation

TRANSFER

C.Tone

Press TRANSFER.

SLT

During a conversation

phone no.

Dial phone number.

Enter 62.

Talk.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

phone no.

Dial

phone number.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

On-hook.

Talk.

On-hook.

Press Recall/ hookswitch.

C.Tone

Enter 62.

phone no.

Dial phone number.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

Talk.

On-hook.

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Page 60

1.4 During a Conversation

• To retrieve the held call, press the TRANSFER button, Recall/hookswitch.

• Even if you go on-hook while transferring a call, it is transferred.

• After the call is transferred, the line becomes idle.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit an ISDN-Hold button.

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Page 61

1.4 During a Conversation

1.4.2 Holding a Call

– Holding – Holding in a System Parking Zone (Call Park)

Holding

There are two types of hold. The difference between them is that other people can retrieve your held call (Regular Hold) or not (Exclusive Call Hold). As they can be alternated, ask your manager what the current mode is.

To hold (Call Hold)

PT/PS

During a conversation

HOLD

TRANSFER

C.Tone

Press HOLD, or press TRANSFER and then enter 50.

SLT

During a conversation

Press Recall/ hookswitch.

Enter 50.

On-hook.

C.Tone

On-hook.

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Page 62

1.4 During a Conversation

To retrieve a call (Call Hold Retrieve)

PT/SLT/PS

At the holding extension (Call Hold Retrieve)

(CO)

INTERCOM

A confirmation tone is heard.

Off-hook.

Press flashing CO or INTERCOM, or enter 50.

Talk.

To retrieve an outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a held line number)

(CO)

A confirmation tone is heard.

Talk.

Off-hook.

Press CO, or enter 53 and then held line number (3 digits).

held line no.

To retrieve an intercom call or outside call from another extension—only Regular Hold (Call Hold Retrieve–Specified with a holding extension number)

(DSS)

holding

C.Tone

extension no.

Off-hook.

Enter 51.

Press DSS or dial

holding extension number.

Talk.

62 User Manual

• The CO or INTERCOM button light shows the current status as follows: – Regular Hold mode

Flashing green slowly: Your held call Flashing red: Another extension's held call

– Exclusive Call Hold mode

Flashing green moderately: Your held call Red on: Another extension's held call

• If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Hold Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

• Hold Mode Change (PT only) After pressing the HOLD button, if you press the HOLD button again, the status switches from the Regular Hold mode to the Exclusive Call Hold mode or from the Exclusive Call Hold mode to the Regular Hold mode.

Page 63

1.4 During a Conversation

• If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another CO, ICD Group or INTERCOM button to make or answer another call.

• For the Call Hold Retrieve operation using a PDN/SDN button, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension (KX-TDA100/KXTDA200/KX-TDA600 only)".

Holding in a System Parking Zone (Call Park)

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. You can use this feature as a transferring feature. A call can be put into either a specified parking zone (Specified) or any idle parking zone (Auto). If a Call Park button and Call Park (Automatic Park Zone) button have been established, you can select either way to park by simply pressing the corresponding button. When a call is parked automatically, or more than one call has been parked at the same time, you need to specify the parking zone number to retrieve the required call.

To set

PT/PS

During a conversation

(Call Park)

Press Call Park.

PT/PS

During a conversation

TRANSFER

Press TRANSFER.

Enter 52.

parking zone no.

Enter a specified parking zone number (2 digits) or press

to park at an idle parking zone automatically.

If you hear a busy tone, enter another parking zone number or press again.

Specified

Auto

C.Tone

On-hook.

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Page 64

1.4 During a Conversation

SLT

During a conversation

Press Recall/ hookswitch.

Enter 52. Enter a specified parking

To retrieve (Call Park Retrieve)

PT/PS

(Call Park)

Press a flashing

Call Park.

PT/SLT/PS

If you hear a busy tone, enter another parking zone number.

parking zone no.

zone number (2 digits).

C.Tone

On-hook.

stored parking

zone no.

zone number

C.Tone

Talk.

(2 digits).

Off-hook.

Enter 52. Dial stored parking

• If a call is parked automatically, confirm the parking zone number on the display.

• If a call is not retrieved within a specified time, you will hear an alarm as a reminder (Call Park Recall). If an outside call is not answered within a specified time, it is automatically disconnected.

• If you hear a reorder tone when retrieving a parked call, there is no held call. Confirm the stored parking zone number.

• After you park a call, you can perform other operations.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Call Park button or Call Park (Automatic Park Zone) button.

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Page 65

1.4

During a Conversation

1.4.3 Talking to Two Parties Alternately (Call Splitting)

When talking to one party while the other party is on hold, you can swap the calls back and forth (alternately).

To alternate between the parties leaving one party on hold temporarily

PT/PS

During a conversation

TRANSFER

C.Tone

Press TRANSFER.

SLT

During a conversation

C.Tone

Press Recall/

hookswitch.

(DSS)

extension no.

Press DSS or dial the other party's extension number.

extension no.

Dial the other party's extension number.

Talk to the other party.

TRANSFER

Press TRANSFER.

The other party will be on hold.

Press Recall/ hookswitch.

The other party will be on hold.

Talk to the original party.

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1.4 During a Conversation

To leave the conversation and then let the two parties talk

PT/PS

During a conversation

TRANSFER

C.Tone

Press TRANSFER.

SLT

During a conversation

C.Tone

Press Recall/

hookswitch.

(DSS)

extension no.

Press DSS or dial the other party's extension number.

extension no.

Dial the other party's extension number.

Talk to the other party.

TRANSFER

Press TRANSFER.

Press Recall/ hookswitch.

On-hook.

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Page 67

1.4 During a Conversation

1.4.4 Answering Call Waiting

– Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company

Answering Call Waiting in the PBX

During a conversation, a call waiting tone or voice announcement through the speaker or the handset occurs when an outside call has been received or another extension is letting you know a call is waiting. You must activate this feature to use it. (Default: Disable—No call [Intercom calls]/No tone [Outside calls])

You can answer the second call by disconnecting (1) or holding (2) the current call.

1. To disconnect the current call and then talk to the new party

PT/SLT/PS

While hearing a tone

On-hook.

Off-hook.

Talk to the new party.

2. To hold the current call and then talk to the new party

PT/PS

While hearing a tone

HOLD

Press HOLD.

Disregard this step if both parties are extensions.

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Press CO, ICD Group, PDN, SDN, or INTERCOM.

Talk to the new party.

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Page 68

1.4 During a Conversation

SLT

While hearing a tone

C.Tone

Press Recall/hookswitch.

Enter 50.

Talk to the new party.

After talking to the new party (second call), you can disconnect (2.1) or hold (2.2) it and then retrieve the first call.

2.1 To disconnect the second call and then talk to the original party

PT/PS

During a conversation

Off-hook.On-hook. Talk to the

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Press CO, ICD Group, PDN, SDN, or INTERCOM.

original party.

PT/SLT/PS

During a conversation

On-hook.

68 User Manual

Off-hook.

Enter 50.

C.Tone

Talk to the original party.

Page 69

1.4 During a Conversation

2.2 To hold the second call and then talk to the original party

After holding it, you can talk to the original party. Then, you can disconnect it and then talk to the new party again.

PT/PS

During a conversation

(CO)

(ICD Group)

HOLD

Press HOLD.

Press CO, ICD Group, PDN, SDN, or INTERCOM.

Disregard this step if both parties are extensions.

(PDN)

(SDN)

INTERCOM

Talk to the original party.

On-hook.

SLT

During a conversation

Press Recall/ hookswitch.

Off-hook.

Enter 50.

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Talk to the new party.

Press CO, ICD Group, PDN,

SDN, or INTERCOM.

C.Tone

Talk to the original party.

On-hook.

Off-hook.

Enter 50.

C.Tone

Talk to the new party.

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Page 70

1.4 During a Conversation

• Depending on the type of your telephone, you may be able to talk to the other party using the speaker and the microphone (Off-hook Call Announcement [OHCA]), or you can receive an announcement through the handset (Whisper OHCA), if you are having a conversation using the handset. Refer to "1.8.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/ Whisper OHCA)".

• The caller's name or number is displayed for five seconds in fifteen second intervals while waiting to be answered.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Call Waiting Tone Type Selection

If you select "Tone 1", you will hear the same tone for Call Waiting from an outside party and an extension. If you select "Tone 2", you will hear different tones for Call Waiting from an outside party and an extension.

Default

15 s

(Tone 1)

Special Tones

5 s

(Tone 2)

Answering Call Waiting from the Telephone Company

This is an optional telephone company service. You can receive a call waiting tone and the caller's information. For details, consult your telephone company.

PT/PS

While hearing a tone

FLASH/ RECALL

(EFA)

PT/SLT/PS

While hearing a tone

TRANSFER

6 0

Press FLASH/RECALL or EFA.

70 User Manual

Press TRANSFER or Recall/hookswitch.

Enter 60.

• To return to the original party, repeat the operation.

• In this case, the FLASH/RECALL button on proprietary telephones must be set to External Feature Access (EFA) mode through system programming.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an External Feature Access (EFA) button.

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1.4 During a Conversation

1.4.5 Multiple Party Conversation

– Adding Other Parties during a Conversation (Conference) – Leaving a Conference (Unattended Conference) – Leaving a Conference (Leaving Three-party Conference) – Letting a Third Party Join Your Call (Privacy Release) – Adding a Third Party during a Conversation Using the ISDN Service (Three-party Conference [3PTY]—

by ISDN)

Adding Other Parties during a Conversation (Conference)

You can add one or more parties to your conversation.

To establish a conference call

PT/PS

During a conversation

CONF

TRANSFER

C.Tone

desired

phone no.

CONF

C.Tone

Press CONF or TRANSFER.

Seize outside line before dialling outside phone number.

PT/PS

During a conversation

TRANSFER

Press TRANSFER.

Seize outside line before dialling outside phone number.

number.

desired

phone no.

Dial desired phone number.

Talk to the new party.

Press CONF.Dial desired phone

TRANSFER

Press TRANSFER.

Talk with multiple parties.

Enter 3.

C.Tone

Talk with multiple parties.

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1.4 During a Conversation

SLT

During a conversation

Press Recall/

hookswitch.

desired

phone no.

Dial desired phone number.

Talk to the new party.

Press Recall/

hookswitch.

Enter 3.

C.Tone

Seize outside line before dialling outside phone number.

Talk with multiple parties.

To establish a conference call when receiving a call from an outside party during a two-party conversation

PT/PS

During a conversation

CONF

TRANSFER

HOLD

(CO)

(PDN)

(SDN)

Press HOLD.

Press the flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the original party.

72 User Manual

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Press the flashing CO, PDN, or SDN.

Talk to the original party.

Talk to the new party.

CONF

TRANSFER

Press CONF, or press TRANSFER and then enter 3.

Press CONF or TRANSFER.

C.Tone

Talk with multiple parties.

Page 73

To add four or more parties to a conference

PT/PS

During a conversation

1.4 During a Conversation

To continue

CONF CONF

desired

phone no.

Press CONF. Press CONF.Dial desired

phone number.

Seize outside line before dialling outside phone number.

Talk.

To add another party on hold to a conference

PT/PS

During a 3- to 7-party conference

(CO)

CONFCONF CONF

Press CONF. Press CONF.

Press the flashing CO, ICD Group, PDN, or SDN corresponding to the party on hold.

(ICD Group)

(PDN)

(SDN)

C.Tone

Talk.

C.Tone

Talk with multiple parties.

To talk to two parties alternately in a three-party conversation

PT/PS

During a conversation

TRANSFER

Press TRANSFER.

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1.4 During a Conversation

SLT

During a conversation

Press Recall/hookswitch.

To disconnect one party and then talk to the other in a three-party conversation

PT/PS

During a conversation

TRANSFER

Press TRANSFER once or twice to establish a conversation with the party to be disconnected.

The other party will be put on hold.

FLASH/

RECALL

Press FLASH/RECALL.*

Press the flashing CO, ICD Group, PDN, SDN, or INTERCOM corresponding to the party on hold.

(CO)

(ICD Group)

(PDN)

(SDN)

INTERCOM

Talk.

• * In this case, the FLASH/RECALL button on a proprietary telephone must be set to Flash/ Recall mode through system programming.

• During a three-party conversation, pressing the TRANSFER button or Recall/hookswitch alternates between the other parties in the conversation.

• You can have a conference with a maximum of eight parties (comprising intercom or outside lines) simultaneously.

• During a conversation involving four or more parties, you cannot disconnect one party and maintain the conversation with the other parties.

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Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Conference button.

Page 75

Leaving a Conference (Unattended Conference)

The person who originated a conference can leave the conference, and allow the other parties to continue the conversation.

To leave a conference

PT/PS

During 3- to 7-party conference

CONF

1.4 During a Conversation

Press CONF.

On-hook.

To return while others are talking

PT/PS

(CO)

Press flashing green CO, ICD Group, PDN, SDN, or INTERCOM.

(ICD Group)

OR OR

(SDN)(PDN)

To complete a conversation

PT/PS

During a conversation

On-hook.

INTERCOM

• Time limit Both parties will hear an alarm tone before a specified timeout. The originating extension user will hear an alarm tone before timeout. The call is disconnected when the timer runs out unless the originating extension returns to the conference.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Conference button.

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1.4 During a Conversation

Leaving a Conference (Leaving Three-party Conference)

The person who originated a conference with two other parties can leave the conference, and allow the other parties to continue the conversation.

To leave a conference involving at least one other extension

PT/SLT/PS

During a three-party conference

On-hook.

To leave a conference involving two outside parties

PT/PS

During a three-party conference

TRANSFER

Press TRANSFER.

On-hook.

SLT

During a three-party conference

Press Recall/hookswitch.

• To leave a conference call involving two outside parties and have the conversation continue, your extension must be enabled to transfer calls to outside lines through COS programming.

On-hook.

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1.4 During a Conversation

Letting a Third Party Join Your Call (Privacy Release)

You can let a third party join your current outside call and establish a three-party conversation. You can also leave the conversation and then let the two other parties talk.

To let a third party join your conversation and establish a three-party conversation

PT/PS

Your extension (on the outside call)

Wait for an answer.

(S-CO)

Press green S-CO.

To prolong, press the S-CO again.

C.Tone

Talk.

Other extension

The S-CO button will flash at all extensions that have that S-CO button.

(S-CO)

Press the flashing S-CO within 5 seconds.

Off-hook.

A three-party conversation is now established.

C.Tone

Talk.

• Only an S-CO button can be used for this operation.

• You can leave a three-party conversation and let the two other parties talk by simply going onhook.

Adding a Third Party during a Conversation Using the ISDN Service

(Three-party Conference [3PTY]—by ISDN)

PT/PS

During a conversation

(ISDN-Hold)

desired

phone no.

CONF

C.Tone

Press ISDN-Hold.

number.

Seize outside line before dialling outside phone number.

Talk to the new party.

Press CONF.Dial desired phone

Talk with multiple parties.

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1.4 During a Conversation

PT/PS

During a conversation

TRANSFER

C.Tone

Press TRANSFER.

C.Tone

Enter 3.

SLT

During a conversation

C.Tone

Enter 62.

Seize outside line before dialling outside phone number.

Talk with multiple parties.

desired

phone no.

Dial desired phone number.

desired

phone no.

Talk to the new party.

TRANSFER

Press TRANSFER.

Press Recall/

hookswitch.

Enter 3.

Enter 62.

C.Tone

Talk with multiple parties.

Dial desired phone number.

Seize outside line before dialling outside phone number.

Talk to the new party.

Press Recall/ hookswitch.

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To complete a conversation

PT/SLT/PS

During a conversation

On-hook.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an ISDN-Hold button.

1.4 During a Conversation

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1.4 During a Conversation

1.4.6 Mute

You can disable the microphone or the handset to consult privately with others in the room while listening to the other party on the phone through the speaker or the handset.

To set/cancel

During a conversation

AUTO ANS

MUTE

VOICE CALL

MUTE

Press MUTE.

• The AUTO ANS/MUTE or VOICE CALL/MUTE button light shows the current status as follows:

Off: Normal Flashing red: Mute

• If mute is used during OHCA, it will become Handset Mute.

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1.4 During a Conversation

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor)

You can let other people in the room listen to the conversation through the speaker while continuing the conversation using the handset.

To set/cancel

During a conversation using the handset

SP-PHONE

Press SP-PHONE.

• The SP-PHONE button light shows the current status as follows:

Off: The voice is heard through the handset. On: The voice is heard through the speaker and the handset.

• This feature is only available with certain proprietary telephones, and requires system programming.

• Hands-free operation You can have a conversation in hands-free mode using the SP-PHONE button. You can perform other tasks simultaneously.

• Helpful hints for hands-free operation: – If it is difficult to hear the other party's voice,

Increase the volume using the Navigator Key, Jog Dial, or Volume Key.

– If the other party has difficulty hearing you,

Decrease the volume.

– If the other party reports that your voice echoes,

Use the telephone in a room that has curtains, carpeting or both.

– If parts of the conversation cannot be heard,

If you and the other party speak at the same time, parts of your conversation may be lost. To avoid this, try to speak alternately.

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1.4 During a Conversation

1.4.8 Using the Headset (Headset Operation)

You can have a conversation using a headset. In this case, you must select "Headset on" in programming mode or set the Headset button on (red) in advance. This feature is also known as Handset/Headset Selection.

To talk using the headset

SP-PHONE

Press SP-PHONE.

To use the handset during a conversation using the headset

Off-hook.

To talk in hands-free mode during a conversation using the headset

(Headset)

Press red Headset.

• The Headset button light shows the current status as follows:

Off: Headset mode off Red on: Headset mode on

• This feature is not available for the KX-T7665.

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Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Headset Operation

Select the equipment to use.

• 3.1.3 Customising the Buttons

Create or edit a Headset button.

1.4 During a Conversation

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1.5 Using a PDN/SDN Button

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension (KX-TDA100/KX-TDA200/KXTDA600 only)

Primary Directory Number (PDN) buttons and Secondary Directory Number (SDN) buttons are useful when extension users will handle calls for other extensions. For example, a secretary or multiple secretaries can handle calls and check the call status of a boss or multiple bosses. The functions of PDN and SDN buttons are as follows: PDN button: This button can be used to make and receive all calls (including both outside and intercom calls). Having multiple PDN buttons allows multiple calls to be queued at the extension. Extensions that have a PDN button are called PDN extensions. SDN button: The light of an SDN button displays the current call status of the registered extension, similar to a DSS button. In addition, this button can be used to perform the following operations:

• call the PDN extension (SDN Direct Dial)

• answer calls ringing at the PDN extension

• hold calls and retrieve calls held by the PDN extension (Call Hold and Call Hold Retrieve)

• transfer calls to the PDN extension (Call Transfer Using SDN Button)

Extensions that have an SDN button are called SDN extensions.

• The extension that is registered as the destination of an SDN button must have at least one PDN button.

• One extension can have up to 8 PDN buttons.

• An extension can have only one SDN button for each PDN extension.

• A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension. When a call is made from another extension, a PDN extension will receive a call waiting tone.

• The button light of each PDN/SDN button shows the current status as follows:

Light Pattern PDN Button Status SDN Button Status

Off The PDN extension is idle.

Green on The extension is on a call using the

PDN button.

Flashing green slowly

Flashing green moderately

A call is on hold at the PDN extension (Regular Hold).

A call is on hold temporarily or on Exclusive Call Hold.

The extension is on a call using an SDN button.

A call answered with the SDN button is on hold (Regular Hold).

A call answered with the SDN button is on hold temporarily or on Exclusive Call Hold.

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1.5 Using a PDN/SDN Button

Light Pattern PDN Button Status SDN Button Status

Flashing green rapidly

The PDN extension is receiving an incoming call.

An SDN extension is receiving a Hold Recall or callback ringing from a call answered with the SDN button.

Red on A corresponding SDN extension is

using the line.

The corresponding PDN extension or another corresponding SDN extension is using the line.

Flashing red slowly

A corresponding SDN extension is holding a call.

Another corresponding SDN extension, or the PDN extension itself, is holding a call.

Flashing red rapidly

The PDN extension is receiving an incoming call to an incoming call

The corresponding PDN extension is receiving an incoming call.

distribution (ICD) group.

SDN Direct Dial

Using an SDN button, you can easily call the corresponding PDN extension. SDN buttons are in one of two modes depending on system programming, and the operation procedure differs as follows:

Enhanced DSS Key Mode

PT/PS

(SDN)

Off-hook. Talk.

Press corresponding

SDN.

Standard SDN Key Mode

PT/PS

(SDN)

Off-hook. Talk.

Press corresponding SDN.

D.Tone

• When performing SDN Direct Dial to call the corresponding PDN extension, the SDN button light shows the current status of the destination extension as follows:

Green on: You are using the line. Red on: The line is being used. (The PDN extension, or another SDN extension when

multiple extensions have SDN buttons to a same PDN extension, is using the line.)

• Even if a PDN extension has set Do Not Disturb (DND), you can call the extension as normal by pressing the SDN button.

(SDN)

Press the SDN again.

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1.5 Using a PDN/SDN Button

• When an SDN button is in Standard SDN Key Mode, you can dial a telephone number while hearing a dial tone, instead of pressing the SDN button again. Depending on system programming, your call will be made using either your normal calling privileges (Class of Service) or those of the corresponding PDN extension (SDN Walking COS).

Call Hold and Call Hold Retrieve

You can put calls answered with a PDN or SDN button on hold normally (1.4.2 Holding a Call). You can also retrieve a call held at your extension/another extension with a simple operation, regardless of the call type.

Call Hold Retrieve

PT/PS

To retrieve a call at the holding extension

(PDN)

(SDN)

Off-hook.

Press flashing green PDN or SDN.

Talk.

To retrieve a call from another extension—only Regular Hold

(PDN)

(SDN)

Off-hook.

Press flashing red PDN or SDN.

Talk.

• If Automatic Call Hold has been preprogrammed, you can put the current call on hold automatically by pressing another PDN button to make or answer another call.

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1.5 Using a PDN/SDN Button

Call Transfer Using SDN Button

You can transfer a call to a PDN extension with a simple operation using a corresponding SDN button.

To transfer a call to a PDN extension

PT/PS

During a conversation

(SDN)

Press SDN.

Talk.

This step can be omitted.

On-hook.

• System programming is required to use this feature during a conversation with an extension.

• * When an SDN button is in Standard SDN Key Mode, you have to press the SDN button twice to transfer the call, unless you used that SDN button to answer an incoming call.

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Incoming

Select the seized line when going off-hook.

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Primary Directory Number (PDN) or Secondary Directory Number (SDN) button.

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1.6 Before Leaving Your Desk

1.6.1 Forwarding Calls

– Forwarding Your Calls (Call Forwarding [FWD]) – FWD/DND Settings Using Fixed FWD/DND Button – Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by ISDN)

Forwarding Your Calls (Call Forwarding [FWD])

You can have your incoming calls forwarded to a specified destination.

All Calls:

All calls are forwarded. Preset extensions may also forward from their own receiving group.

Busy:

All calls are forwarded when your extension is busy.

No Answer:

All calls are forwarded when you do not answer the call within a specified time period.

Busy/No Answer (BSY/NA):

All calls are forwarded when you do not answer within a specified time period or when your extension is busy.

Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set the same feature from the destination extension.

88 User Manual

• You can set the floating extension number of a voice mail group or the SVM card as a forward destination.

• You can set your cellular phone as the forward destination.

• Incoming calls can be forwarded up to four times.

• Boss & Secretary feature The extension which has been set as the destination can call the forwarding extension.

Call

Forward

extension

set

destinationForwarding

Page 89

To set/cancel

PT/SLT/PS

1.6 Before Leaving Your Desk

Both Calls

Outside Calls

Intercom Calls

Cancel All Calls

Busy

No Answer

Busy/No Answer

Off-hook.

Enter 71.

destination

extension no.

outside line

access no.

(max. 32 digits)

Enter destination extension number. Or enter outside line access number and then outside phone number.

outside

phone no.

To set from another extension

PT/SLT/PS

Enter 0 to 2 as you desire.

C.Tone

Enter #.

Both Calls

Outside Calls

Intercom Calls

Enter required number.

For "Cancel", go on-hook directly after entering 0.

On-hook.

7 8

Follow Me Follow Me Cancel

Off-hook.

extension no.

Enter your extension number.

your

Enter 71.

Enter 0 to 2 as you desire.

C.Tone

On-hook.

Enter 7 or 8.

• When using a proprietary telephone, you can set or cancel Call Forwarding by pressing the FWD/DND button (fixed button) instead of " 710".

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1.6 Before Leaving Your Desk

To set the timer for "No Answer" and "Busy/No Answer"

PT/SLT/PS

time

Enter time (seconds [2 digits]).

C.Tone

On-hook.

Off-hook.

1 3 7

Enter 713.

To set/cancel (Call Forwarding [FWD] for your Incoming Call Distribution Group)

PT/SLT/PS

Off-hook.

outside line

access no.

ICD Group: Incoming Call Distribution Group

Both Calls

Outside Calls

Enter 71.

Intercom Calls

Enter 4 to 6 as you desire.

destination

extension no.

outside

phone no.

(max. 32 digits)

C.Tone

Set

Cancel

Enter 1 to set or 0 to cancel.

ICD Group

extension no.

Enter ICD Group extension number.

For "Cancel", go on-hook directly after entering ICD Group extension number.

Enter destination extension number. Or enter outside line access number and then outside phone number.

Enter #.

On-hook.

• The FWD/DND button light shows the current status as follows:

Off: Both features are not set. Red on: FWD mode Flashing red slowly: DND mode

• The Group FWD button light shows the current status as follows:

Off: No set Red on: FWD mode

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1.6 Before Leaving Your Desk

• The system has two modes: (1) FWD/DND Cycle Switch Mode and (2) FWD/DND Setting Mode. Ask your manager what mode your system is in if you are not sure.

(1) When in FWD/DND Cycle Switch Mode:

Pressing the FWD/DND button (fixed button) while in idle status will cycle the setting as shown below:

FWD DND Off

(2) When in FWD/DND Setting Mode:

Pressing the FWD/DND button (fixed button) while in idle status allows you to switch the FWD/DND status and set the FWD destination (refer to "FWD/DND Settings Using Fixed FWD/DND Button").

Note

A FWD/DND button (customised button) is always in FWD/DND Cycle Switch Mode: the mode cannot be changed.

• Transferred outside calls are also forwarded to the destination assigned for outside calls.

• When intercom calls are set to be handled differently from outside calls (forwarding type, forward destination), we recommend establishing buttons for both FWD/DND—Outside calls and FWD/DND—Intercom calls, and/or Group FWD—Outside calls and Group FWD— Intercom calls, because:

a) the light patterns of the FWD/DND—Both calls button (including FWD/DND button [fixed

button]) and the Group FWD—Both calls button will indicate the setting for either outside calls or intercom calls, but not both.

Note

The FWD icon on PS display reflects the setting for outside calls only.

b) pressing the FWD/DND—Both calls button (including FWD/DND button [fixed button]) or

the Group FWD—Both calls button will not change the FWD or DND mode for intercom calls and outside calls separately.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit FWD/DND (Both calls, Outside calls, Intercom calls) buttons, or Group FWD (Both calls, Outside calls, Intercom calls) buttons.

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1.6 Before Leaving Your Desk

FWD/DND Settings Using Fixed FWD/DND Button

Using a proprietary telephone (PT), you can easily switch the FWD/DND status, and set the forward destination for outside/intercom calls with the FWD/DND button (fixed button). It is also possible to set outside telephone numbers (e.g., your cellular phone) as forward destinations for up to 4 Virtual PSs* in an Incoming Call Distribution (ICD) Group, to ring together with other ICD Group members for calls to the group. The following settings are available:

• Switching the FWD/DND status and setting FWD destination for outside/intercom calls

• Timer for "No Answer" and "Busy/No Answer"

• Forwarding status (on/off) and outside destinations to ring in parallel for outside calls for up to 4 virtual PSs in an ICD Group

* Virtual PS A virtual PS is a dedicated extension number assigned to a non-existent portable station (PS) to allow access to outside destinations such as a cellular phone.

Talk

Forward to

outside destination

Extn. 101

To switch FWD/DND status for outside calls

While on-hook (when in FWD/DND Setting Mode)

FWD/DND

Press the fixed

FWD/DND

button.

The current FWD/DND status for outside calls is displayed.

To switch FWD/DND status for intercom calls

While on-hook (when in FWD/DND Setting Mode)

FWD/DND

The current FWD/DND status for intercom calls is displayed.

Dials 301

FWD/DND

Press the fixed button again to switch the status.

FWD/DND

Virtual PS (Extn. No. 301)

Press the fixed

FWD/DND

92 User Manual

button.

Enter 2.

Press the fixed button again to switch the status.

FWD/DND

Page 93

• When you switch the FWD/DND status, any FWD destination that was set previously is not cleared.

To set and clear FWD/DND for outside/intercom calls

While on-hook (when in FWD/DND Setting Mode)

1.6 Before Leaving Your Desk

FWD/DND

Press the fixed

FWD/DND

button.

Enter 0 or 1.

FWD–All Calls

FWD–Busy

FWD–No Answer

Busy/No Answer

FWD–

Enter 2 to 5.

• * This step can be omitted.

Outside Calls

Intercom Calls

Enter

1 or 2

Press

FWD/DND off DND on

destination

extension no.

outside line

access no.

(max. 32 digits)

Enter destination extension number, or outside line access number and then outside phone number.

outside

phone no.

AUTO DIAL

STORE

STORE.

AUTO DIAL

STORE

Press

STORE

to set.

A confirmation tone will be heard.

To set the timer for "No Answer" and "Busy/No Answer"

While on-hook (when in FWD/DND Setting Mode)

FWD/DND

Press the fixed

FWD/DND

button.

Enter 3.

AUTO DIAL

STORE

Press

STORE.

Enter time (seconds [0–120]).

time

A confirmation tone will be heard.

AUTO DIAL

STORE

Press to set.

STORE

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1.6 Before Leaving Your Desk

• * You can enter the time as a 1–3 digit number. For example, 15 seconds can be entered as "15" or "015".

To set forwarding status and outside destinations to ring in parallel for outside calls to an ICD Group

While on-hook (when in FWD/DND Setting Mode)

Virtual PS 1

FWD/DND

4 5

Virtual PS 2

Virtual PS 3

Virtual PS 4

AUTO DIAL

STORE

Press the fixed

FWD/DND

button.

To set ringing

FWD–All Calls

Enter 1.

To cancel ringing

Enter

4 to 7

FWD off

Enter 0.

outside line

access no.

(max. 32 digits)

Enter outside line access number and then outside phone number.

outside

phone no.

Press

STORE.

AUTO DIAL

STORE

Press to set.

A confirmation tone will be heard.

STORE

• Only one extension assigned as member 1 in each ICD group can perform the settings for virtual PSs.

• It is possible to switch the forwarding status (on/off) of a virtual PS by entering the number (4–

7) of that extension, then pressing the fixed FWD/DND button, instead of pressing the AUTO DIAL/STORE button.

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1.6 Before Leaving Your Desk

Forwarding Your Calls Using ISDN Service (Call Forwarding [CF]—by

ISDN)

All calls are forwarded to an outside party using ISDN. The following types of call forwarding are provided by the ISDN service.

– Unconditional (Call Forwarding Unconditional [CFU]) – When your extension is busy (Call Forwarding Busy [CFB]) – When you do not answer (Call Forwarding No Reply [CFNR])

To set

PT/SLT/PS

Off-hook.

To cancel

PT/SLT/PS

Off-hook.

Enter #.

7 5

Enter 7 5.

Unconditional

Busy

No Reply

Enter required number.

7 5

Enter 7 5.

Enter 0.

C.Tone

outside line no.

Enter outside line number (3 digits).

desired phone no.

Enter desired phone number.

outside line no.

Enter outside line number (3 digits).

On-hook.

Enter #.

your MSN

Enter your multiple subscriber number (MSN).

Enter #.

your MSN

Enter your multiple subscriber number (MSN).

C.Tone

On-hook.

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1.6 Before Leaving Your Desk

To confirm the condition

PT/PS

Off-hook.

Enter #.

7 5

Enter 7 5.

Enter 1.

C.Tone

outside

line no.

Enter outside line number (3 digits).

The display shows the selected type.

Enter #.

On-hook.

your MSN

Enter your multiple subscriber number (MSN).

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1.6 Before Leaving Your Desk

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only)

Your PBX can provide you with answering machine service if an SVM card is installed. Your extension is assigned a message box, into which callers can leave voice messages for you. After callers reach your message box, they will hear your personal greeting message. You can record two kinds of personal greetings: a normal greeting message and a greeting message for each time mode. You can also play back and clear your greeting messages and the voice messages left by callers.

– Recording a Normal Greeting Message – Recording a Greeting Message for Each Time Mode – Redirecting Your Calls to Your Message Box – Leaving Voice Messages – Listening to Voice Messages Left by Callers – Accessing Your Message Box from an Outside Telephone – Accessing the Message Box of Another Extension from Your Extension

• You may hear a busy tone when trying to access your message box if too many other users are already accessing their message boxes. In that case, wait a few minutes and try again.

• If the used recording space (including greeting messages and voice messages left by callers) for the SVM card reaches a certain limit, the display informs you that the recording space is almost full, and you will hear dial tone 3 when going off-hook.

Dial Tone 3

1 s

• Operation Reference When Accessing Your Message Box After entering the SVM feature number ( 38), the operations below are available by entering

the corresponding numbers.

Operation No. Operation

# 6

To clear the normal greeting message

To record a normal greeting message

To play back the normal greeting message

To listen to voice messages left by callers

To set a greeting message for each time mode

To leave a voice message to another extension's message box

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1.6 Before Leaving Your Desk

Recording a Normal Greeting Message

To record

PT/SLT/PS

Off-hook.

Press STORE or any

dial key (0–9, , #).

To play back

PT/SLT/PS

AUTO DIAL

STORE

dial key

Enter 38.

C.Tone

The greeting message is played back.

C.Tone

Enter 1.

Example: "You have reached John. I am sorry I cannot take your call right now. Please leave a message."

Clear

Rerecord

Enter 0 or 1 while the greeting message is being played back.

C.Tone

Record message.

A confirmation tone is heard.

The greeting message is played back.

On-hook.

Off-hook.

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Enter 38.

Rerecord

A confirmation tone is heard.

Clear

Enter 0 or 1 while the greeting message is being played back.

• * This step can be omitted.

Enter 2.

On-hook.

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To clear

PT/SLT/PS

1.6 Before Leaving Your Desk

Enter 0.

C.Tone

On-hook.

Off-hook.

Enter 38.

Recording a Greeting Message for Each Time Mode

In addition to a normal greeting message, you can record a specific greeting message for each time mode (day/lunch/break/night).

To record

PT/SLT/PS

Day

Night

Lunch

Break

Enter the desired time mode.

C.Tone

Enter 1.

Off-hook.

Enter 38.

Enter 8.

AUTO DIAL

STORE

dial key

Record message.

Example: "You have reached John. I am sorry I am out for lunch right now. Please leave a message."

Rerecord

A confirmation tone is heard.

Clear

Enter 0 or 1 while the greeting message is being played back.

Press STORE or any

dial key (0–9, , #).

C.Tone

On-hook.

The greeting message is played back.

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1.6 Before Leaving Your Desk

To play back

PT/SLT/PS

Off-hook.

Enter 38.

Day

Night

Enter 8.

Lunch

Break

Enter the desired time mode.

C.Tone

Enter 2.

To clear

PT/SLT/PS

Off-hook.

The greeting message is played back.

• * This step can be omitted.

Enter 38.

Rerecord

A confirmation tone is heard.

Clear

Enter 0 or 1 while the greeting message is being played back.

Enter 8.

Enter the desired time mode.

On-hook.

Day

Night

Lunch

Break

100 User Manual

C.Tone

Enter 0.

• If both the greeting message for a certain time mode and the normal greeting message have been recorded, callers will hear the greeting message for that time mode. However, if no greeting message has been recorded for a certain time mode, the normal greeting message will be played instead.

On-hook.

Panasonic KX-TDA30, KX-TDA200, KX-TDA600 Operating Instructions

Specifications and Main Features

Frequently Asked Questions

User Manual

Important Information

Attention

Table of Contents

Operation

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

1.2.1 Basic Calling

1.2 Making Calls

1.2.2 Easy Dialling

1.2.3 Redial

1.2.4 When the Dialled Line is Busy or There is No Answer

1.2.5 Accessing the ISDN Service (ISDN Service Access)

1.2.7 Calling without Restrictions

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)

1.3 Receiving Calls

1.3.1 Answering Calls

1.3.2 Answering Hands-free (Hands-free Answerback)

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

1.3.5 Using the ANSWER/RELEASE Button

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])

1.4.1 Transferring a Call (Call Transfer)

1.4 During a Conversation

1.4.2 Holding a Call

1.4.3 Talking to Two Parties Alternately (Call Splitting)

1.4.4 Answering Call Waiting

1.4.5 Multiple Party Conversation

1.4.6 Mute

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor)

1.4.8 Using the Headset (Headset Operation)

1.5 Using a PDN/SDN Button

1.6 Before Leaving Your Desk

1.6.1 Forwarding Calls

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only)