Panasonic KX-TDA30, KX-TDA200, KX-TDA600 Operating Instructions

Hybrid IP-PBX

User Manual

KX-TDA30/KX-TDA100

Model

KX-TDA200/KX-TDA600

Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA30: PSMPR Software File Version 4.0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 3.2000 or later KX-TDA600: PLMPR Software File Version 3.1000 or later

Feature Highlights

Call Centre

This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members.

Customers

Queuing

ICD

Group 01

ICD

Group 02

You can forward your calls to a voice processing system and let calling parties leave messages in your mailbox when you are unable to receive calls.

Voice Mail Integration

1.9 Utilising the Call Centre (Page 134) 1.10.5 If a Voice Processing System is Connected (Page 146)

Wireless System

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

This PBX supports the PC Phone/PC Console when your computer is connected to certain Panasonic telephones via USB interface. The PC Phone/PC Console provides advanced control and monitoring of your PBX.

PC Phone/PC Console

Appendix (Page 215) Consult your dealer

Date

Call Record

Time

10:03AM

11:07AM

Easy Operation

If you are using a certain Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

(Station Message Detail Recording)

This PBX can record or print out call information: date, time, extension no., dialled no., duration, etc.

01/02/02

1.1 Before Operating the Telephones (Page 14) Consult your dealer

Ext

1230

2230

Computer

• • • • • • •

2 User Manual

Built-in Simplified Voice Message

You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone.

Hello, this is 204. Please leave your message.

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only) (Page 97)

User Manual 3

In This Manual,

• The following abbreviations are used: APT → Analogue Proprietary Telephone Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station PT → Proprietary Telephone SLT → Single Line Telephone

• The suffix of each model number is omitted.

• The illustrations of the PBX are based on the KX-TDA200.

• The following icons are used frequently.

ConditionsHints

Important Notice

Prior to connection of this product, please verify that the intended operating environment is supported. Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• This manual provides basic information on how you can access commonly used PBX functions

with proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. For detailed information about each feature or setting, consult your dealer.

• In this manual, several kinds of PTs appear, as follows:

– IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analogue Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT) "PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports

specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs may become busy and you may not be able to make or receive calls, depending on the

network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the

cover of this manual. To confirm the software version of your PBX, consult your dealer.

• Product specifications are subject to change without notice.

4 User Manual

Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORISED PANASONIC FACTORY SERVICE CENTRE.

• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

• THIS UNIT IS EQUIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub,

in a wet basement, or near a swimming pool.

2. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

3. Do not use a telephone in the vicinity of a gas leak to report the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as

they may explode. Dispose according to local regulations.

SAVE THESE INSTRUCTIONS

User Manual 5

The KX-TDA30E, KX-TDA30NE, KX-TDA30GR, and KX-TDA30CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

The KX-TDA100E/KX-TDA200E, KX-TDA100NE/KX-TDA200NE, KX-TDA100GR/KXTDA200GR, and KX-TDA100CE/KX-TDA200CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access

• ONP 2048 kbit/s digital structured leased lines (D2048S)

The KX-TDA600E, KX-TDA600NE, KX-TDA600GR, and KX-TDA600CE are designed to interwork with the:

• Analogue Public Switched Telephone Network (PSTN) of European countries

• Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

• Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access

• ONP 2048 kbit/s digital structured leased lines (D2048S)

Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://www.doc.panasonic.de

Contact: Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, Germany

6 User Manual

Attention

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

• This unit should be kept free of dust, moisture, high temperature (more than 40 ), and vibration, and should not be exposed to direct sunlight.

• If you are having problems making calls to outside destinations, follow this procedure to test the outside lines:

1. Disconnect the PBX from all outside lines.

2. Connect known working single line telephones (SLTs) to those outside lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.

• Never attempt to insert wires, pins, etc. into the vents or holes of this unit.

• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

• For users of PC Phone (Free Licence Version) shipped with KX-T7601 USB Module: All features of the PC Phone software are available for 90 days from the date of installation. After this period expires, the following buttons on the Operation Screen will become unavailable:

– Recording –TAM – Voice Memo – Text Memo – Speed To continue using any of the corresponding features after the trial period, please purchase KX-

TDA0350 (PC Phone, 5 licences).

User Manual 7

For users in the European Union only

• Information on Disposal for Users of Waste Electrical & Electronic Equipment (private

households)

This symbol on the products and/or accompanying documents means that used electrical and electronic products should not be mixed with general household waste. For proper treatment, recovery and recycling, please take these products to designated collection points, where they will be accepted on a free of charge basis. Alternatively, in some countries you may be able to return your products to your local retailer upon the purchase of an equivalent new product. Disposing of this product correctly will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling. Please contact your local authority for further details of your nearest designated collection point. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

• For business users in the European Union If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for

further information.

• Information on Disposal in other Countries outside the European Union This symbol is only valid in the European Union. If you wish to discard this product, please contact your

local authorities or dealer and ask for the correct method of disposal.

For users in New Zealand only

• This equipment shall not be set to make automatic calls to the Telecom '111' Emergency Service.

• The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom's network services.

• IMPORTANT NOTICE Under power failure conditions, the connected telephones may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use.

• APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list, all numbers prefixed with "0 + AREA CODE" will be automatically forwarded to your toll carrier. This includes numbers in your local calling area. The zero + area code should either be removed when calling back local numbers, or check with your toll carrier that a charge will not be levied.

• All persons using this device for recording telephone conversations shall comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is used, and what is disclosed to any other party.

8 User Manual

For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

User Manual 9

1 Operation............................................................................................... 13

1.1 Before Operating the Telephones..................................................................................14

1.1.1 Before Operating the Telephones .....................................................................................14

1.2 Making Calls .................................................................................................................... 25

1.2.1 Basic Calling .....................................................................................................................25

1.2.2 Easy Dialling .....................................................................................................................30

1.2.3 Redial ................................................................................................................................34

1.2.4 When the Dialled Line is Busy or There is No Answer......................................................35

1.2.5 Accessing the ISDN Service (ISDN Service Access) .......................................................43

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) .......................................44

1.2.7 Calling without Restrictions...............................................................................................45

1.2.8

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)........49

1.3 Receiving Calls ...............................................................................................................50

1.3.1 Answering Calls ................................................................................................................50

1.3.2 Answering Hands-free (Hands-free Answerback) .............................................................51

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)..........................................52

1.3.4

1.3.5 Using the ANSWER/RELEASE Button .............................................................................54

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]).......................56

1.4 During a Conversation.................................................................................................... 57

1.4.1 Transferring a Call (Call Transfer)...................................................................................... 57

1.4.2 Holding a Call....................................................................................................................61

1.4.3 Talking to Two Parties Alternately (Call Splitting) .............................................................. 65

1.4.4 Answering Call Waiting .....................................................................................................67

1.4.5 Multiple Party Conversation ..............................................................................................71

1.4.6 Mute ..................................................................................................................................80

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) ................................81

1.4.8 Using the Headset (Headset Operation) ...........................................................................82

1.5 Using a PDN/SDN Button ...............................................................................................84

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension (KX-

1.6 Before Leaving Your Desk.............................................................................................. 88

1.6.1 Forwarding Calls ...............................................................................................................88

1.6.2 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) (KX-TDA30 only)......97

1.6.3 Showing a Message on the Caller's Telephone Display (Absent Message) ...................108

1.6.4 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..................110

1.7 Making/Answering an Announcement........................................................................112

1.7.1 Paging .............................................................................................................................112

1.7.2 Answering/Denying a Paging Announcement.................................................................114

1.7.3

1.8 Setting the Telephone According to Your Needs.......................................................118

1.8.1 Setting the Alarm (Timed Reminder) ..............................................................................118

1.8.2 Refusing Incoming Calls (Do Not Disturb [DND])............................................................ 120

1.8.3

1.8.4 Displaying Your Telephone Number on the Called Party and Caller's Telephone (Calling/

To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

TDA100/KX-TDA200/KX-TDA600 only) ............................................................................84

Making an Announcement and Having a Multiple Party Conversation (Broadcasting)

Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)

Connected Line Identification Presentation [CLIP/COLP])..............................................124

........... 53

.......... 115

.......... 46

......123

10 User Manual

1.8.5 Preventing Your Telephone Number Being Displayed on the Caller's Telephone (Connected

Line Identification Restriction [COLR]) ........................................................................... 125

1.8.6 Preventing Your Number Being Displayed on the Called Party's Telephone (Calling Line

Identification Restriction [CLIR]) ..................................................................................... 126

1.8.7

1.8.8 Turning on the Background Music (BGM)....................................................................... 128

1.8.9 Protecting Your Line against Notification Tones (Data Line Security)............................. 129

1.8.10 Checking the Time Service Status ................................................................................. 130

1.8.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ................................. 131

1.8.12 Using Your PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode)......... 132

1.8.13 Clearing Features Set at Your Extension (Extension Feature Clear).............................. 133

1.9 Utilising the Call Centre ............................................................................................... 134

1.9.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)....................... 134

1.9.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming

1.9.3 Forwarding a Waiting Call (Manual Queue Redirection) ................................................ 140

1.10 Using User-supplied Equipment................................................................................. 141

1.10.1 If a Doorphone/Door Opener is Connected.................................................................... 141

1.10.2 If an External Relay is Connected .................................................................................. 143

1.10.3 If an External Sensor is Connected ................................................................................ 144

1.10.4 If a Host PBX is Connected............................................................................................ 145

1.10.5 If a Voice Processing System is Connected ................................................................... 146

1.11 Administrative Features .............................................................................................. 152

1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)..................... 152

1.11.2 Recording Information Using Preprogrammed Messages (Printing Message) .............. 158

1.12 After Moving to a New Location in the Office ............................................................ 159

1.12.1 Using the Same Settings as Your Previous Extension (Walking Extension) .................. 159

1.13 Using a Display Proprietary Telephone...................................................................... 160

1.13.1 Using the Call Log .......................................................................................................... 160

1.13.2 Using the Directories ...................................................................................................... 164

1.13.3 Accessing System Features (System Feature Access).................................................. 172

Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)

Call Distribution Group Monitor)..................................................................................... 137

........ 127

2 Manager Operation .............................................................................173

2.1 Control Features........................................................................................................... 174

2.1.1 Extension Control ........................................................................................................... 174

2.1.2 Time Service Mode Control............................................................................................ 175

2.1.3 Restriction Level Control (Dial Tone Transfer) ................................................................ 177

2.1.4 Turning on the External Background Music (BGM) ........................................................ 178

2.1.5 Recording Outgoing Messages (OGM) .......................................................................... 179

2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) ........................ 182

2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ........................................ 183

3 Customising Your Phone & System ..................................................185

3.1 Customising Your Phone (Personal Programming) .................................................. 186

3.1.1 Customising Your Phone (Personal Programming) ........................................................ 186

3.1.2 Settings on the Programming Mode ............................................................................... 188

3.1.3 Customising the Buttons ................................................................................................ 199

3.2 Manager Programming ................................................................................................ 204

3.2.1 Programming Information ............................................................................................... 204

3.2.2 Manager Programming................................................................................................... 205

3.3 Customising Your System (System Programming)................................................... 207

User Manual 11

3.3.1 Programming Information................................................................................................ 207

3.3.2 System Programming......................................................................................................210

4 Appendix ............................................................................................. 215

4.1 Troubleshooting ............................................................................................................216

4.1.1 Troubleshooting...............................................................................................................216

4.2 Feature Number Table ..................................................................................................219

4.2.1 Feature Number Table..................................................................................................... 219

4.3 What is This Tone? ....................................................................................................... 229

4.3.1 What is This Tone?..........................................................................................................229

4.4 Revision History............................................................................................................233

4.4.1 KX-TDA600 PLMPR Software File Version 3.1xxx .........................................................233

4.4.2 KX-TDA100/KX-TDA200 PMPR Software File Version 1.1xxx .......................................234

4.4.3 KX-TDA100/KX-TDA200 PMPR Software File Version 2.0xxx .......................................235

4.4.4 KX-TDA100/KX-TDA200 PMPR Software File Version 3.0xxx .......................................236

4.4.5 KX-TDA100/KX-TDA200 PMPR Software File Version 3.2xxx .......................................237

4.4.6 KX-TDA30 PSMPR Software File Version 1.1xxx ...........................................................238

4.4.7 KX-TDA30 PSMPR Software File Version 2.0xxx ...........................................................239

4.4.8 KX-TDA30 PSMPR Software File Version 2.2xxx ...........................................................240

4.4.9 KX-TDA30 PSMPR Software File Version 3.0xxx ...........................................................241

4.4.10 KX-TDA30 PSMPR Software File Version 4.0xxx ........................................................... 242

Index .......................................................................................................... 245

12 User Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

User Manual 13

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use a single line telephone (SLT), such as a rotary pulse telephone or a Panasonic proprietary telephone (PT) such as the KX-T7636 or KX-NT136. You can also use a Panasonic Portable Station (PS) such as the KX-TCA255 or KX-TD7690. Use the feature depending on the telephone you are using. If you

REDIAL

are using a Panasonic proprietary telephone with a special feature button such as or a display (Display PT) or both, you can follow the operation with the button or display messages for easy programming. If you use a large display telephone (e.g., KX-T7636), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone. If you use a Console, you can use the buttons on the Console as the buttons on the connected proprietary telephone.

• If you use a Panasonic proprietary telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

Registration for Your Portable Station (PS)

Your PS must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in Section "3.1.2 Settings on the Programming Mode".

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as (half-shaded key). Use the new programmed number if you have changed the feature number. Write the new number in "4.2.1 Feature Number Table" (Appendix).

Notice

The default value of a flexible feature number may vary depending on country/area.

14 User Manual

1.1 Before Operating the Telephones

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "4.3.1 What is This Tone?" (Appendix).

Display

In this manual, you will see "the display ...". This refers to the display of a Panasonic proprietary telephone. If your telephone is not a Panasonic display proprietary telephone, the message will not be displayed. If you use a Panasonic display proprietary telephone, the display helps you confirm the settings. Some proprietary telephones also give you easy access to features. A message is displayed depending on the feature. By pressing the corresponding button on the side or at the bottom of the display, or pressing the Navigator Key, you can access the desired feature. Furthermore, depending on the display proprietary telephone, you can operate features or make calls using the display message. Refer to "1.13 Using a Display Proprietary Telephone".

Notice

In this manual, the display messages are described in English.

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key Jog Dial Volume Key

Down

(Level increases)

ENTER

Down

(Level decreases)

RightLeft

Left

(anti-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

(Level decreases)

User Manual 15

1.1 Before Operating the Telephones

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KX-TDA200.

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button on the proprietary telephone.

(CO)

outside line

group no.

Seize an outside line (One of the following).

• Press the CO button.

• Dial automatic line access number 0 or 9.

• Dial outside line group access number and outside line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Ta lk .

desired no.

extension no.

phone no.

16 User Manual

Enter the required number. <Example>

account code

Enter the account code.

Dial an extension number. Dial outside phone number.

Dial the telephone number.

outside phone no.

dial key

You will hear a busy, confirmation, dial, ring or ringback tone.

B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Press any dial key (0–9, , #).

1.1 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic proprietary telephone and the Console, they may have some of the useful feature buttons described below. For a PS user, refer to "Operating Instructions" for PS. These buttons make operations simple. The illustrations may differ from the buttons on your telephone.

Fixed Buttons

(CO)

AUTO DIAL

STORE

CO:

Used to make or receive an outside call. (Button assignment is required.) Also used as feature buttons. (Button assignment is required.) (Only the outside line "number" [e.g., 1, 2] may be shown on some telephones.)

AUTO DIAL/STORE: Used for System/Personal Speed Dialling or storing programme changes.

SP-PHONE

PAUSE

SP-PHONE:

Used for hands-free operation.

PAU SE : Used to insert a pause when storing a telephone number. This button also functions as the PROGRAM button when there is no PROGRAM button on your telephone.

REDIAL

REDIAL:

Used to redial the last dialled number.

MESSAGE

MESSAGE:

Used to leave a message waiting indication or call back the party who left the message waiting indication.

User Manual 17

1.1 Before Operating the Telephones

INTERCOM

INT’

MONITOR

INTERCOM: Used to make or receive intercom calls.

MONITOR: Used for hands-free dialling. You can monitor the party's voice in hands-free mode.

AUTO ANS

MUTE

Soft Buttons: Used to select the item displayed on the bottom of the display.

AUTO ANS (Auto Answer)/MUTE: Used to receive an incoming call in hands-free mode or mute the microphone during a conversation.

TRANSFER

TRANSFER: Used to transfer a call to another party.

HOLD

HOLD:

Used to place a call on hold.

18 User Manual

1.1 Before Operating the Telephones

FLASH/

RECALL

VOICE CALL

MUTE

PROGRAM

FLASH/RECALL:

Used to disconnect the current call and make another call without hanging up. This button also functions as a CANCEL button while on-hook.

VOICE CALL/MUTE: Used to monitor an intercom call automatically, but it cannot be used for hands-free conversations. It also mutes the handset microphone during a conversation.

PROGRAM: Used to enter and exit the Programming mode.

CONF

FWD/DND

ANSWER

CONF (Conference): Used to establish a multiple party conversation.

Call Forwarding (FWD)/Do Not Disturb (DND):

Used to perform Call Forwarding (FWD) or Do Not Disturb (DND).

ANSWER: Used to answer an incoming call.

PROG.

User Manual 19

1.1 Before Operating the Telephones

RELEASE

(PF)

RELEASE: Used to disconnect the line.

Programmable Feature (PF):

Located on the upper part of the CO button array or on the DSS Console.

Assigns the desired button and used to access the stored feature. Mostly used as a One-touch Dialling button. (Only the "F and number" may be shown on some telephones.)

VOL

MODE

Navigator Key/Jog Dial/Volume Key:

Used to adjust the volume and the display contrast or select desired items.

MODE: Used to shift the display to access various features.

SELECT:

SELECT SHIFT

Used to select the displayed item or to call the displayed phone number.

ENTER: Used to confirm the selected item.

SHIFT: Used to access the second level of Soft button features.

CANCEL: Used to cancel the selected item.

Customised Buttons

If the term is in parentheses like (Account) in this section, it means a flexible button has been made into an "Account" button. To customise, refer to "3.1.3 Customising the Buttons".

Buttons Feature

Loop-CO (L-CO)

Group-CO (G-CO)

Used to access an idle outside line for making outside calls. Incoming outside calls from any outside line arrive at this button.

Used to access an idle outside line in a specified outside line group for making outside calls. Incoming calls from outside lines in the assigned outside line group arrive at this button.

20 User Manual

1.1 Before Operating the Telephones

Buttons Feature

Single-CO (S-CO) Used to access a specified outside line for making or receiving outside calls.

Direct Station Selection (DSS)

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

One-touch Dialling Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Used to forward all calls to a specified destination or refuse.

FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate Used to disconnect the current call and make another call without hanging up.

External Feature Access (EFA)

Used to access special features offered by a host PBX or a telephone company.

Call Charge Reference Used to check the total call charge for your own extension.

Call Park Used to park or retrieve a call in a preset parking zone.

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm Used to confirm a PBX error.

Time Service (Day/Night/ Lunch/Break)

Used to switch the time service mode.

User Manual 21

1.1 Before Operating the Telephones

Buttons Feature

Answer Used to answer an incoming call.

Release

Toll Restriction/Call Barring

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction/call barring level of other extension users temporarily.

ISDN Service Used to access an ISDN service.

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

ISDN-Hold Used to transfer a call using telephone company.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Voice Mail Transfer Used to transfer a call to the mailbox of a specified extension.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out to Check-in.

Check-out Used to switch the room status of extensions from Check-in to Check-out.

Primary Directory Number (PDN)*

Secondary Directory Number (SDN)*

Used to make and receive both outside and intercom calls.

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

*: Only available for KX-TDA100/KX-TDA200/KX-TDA600.

22 User Manual

How to Follow the Steps

An example of system operation is shown below.

1.1 Before Operating the Telephones

Calling Another Extension

To call an extension (Intercom Call)

PT and SLT

PT/SLT/PS

extension no.

(DSS)

Off-hook.

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

To call using a directory, refer to "1.11.2 Using the Directories".

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

Customising Your Phone

or press DSS.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

Talk.Dial extension number

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

User Manual 23

1.1 Before Operating the Telephones

Connection Example

This diagram shows you a connection example.

Telephone Company

Batteries

Computer

Hybrid IP-PBX

KX-TDA30 KX-TDA100

Private IP

Network

Router

KX-TDA200/ KX-TDA600

Computer

IP Proprietary

Telephone

Computer

Printer

External Sensor/

External Relay

Doorphone & Door Opener

External Music Source

Pager/

Speaker

Amplifier

Fax Machine

Wireless Phone

ISDN Telephone

Portable

Station

Voice Processing

Cell Station

System

Single Line Telephone

Analogue Proprietary Telephone

Digital Proprietary Telephone

KX-T7636/ KX-T7633

KX-T7600 Digital

Proprietary

Telephone

IP Softphone

DSS Console

Computer

(Server)

DSS Console

Computer

USB

Computer

KX-T7600 Digital

Proprietary Telephone

24 User Manual

1.2 Making Calls

1.2.1 Basic Calling

– Calling Another Extension – Calling an Outside Party – Making a Call to a Private Network (TIE Line Access) – Using an Account Code (Account Code Entry)

Calling Another Extension

To call an extension (Intercom Call)

PT and SLT

PT/SLT/PS

extension no.

(DSS)

(SDN)

Off-hook.

or press DSS or SDN.

1.2 Making Calls

Talk.Dial extension number,

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

• * You have to press the SDN button once or twice depending on the mode of the SDN button. For details, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension (KX-TDA100/KX-TDA200/KX-TDA600 only)".

• To call using a directory, refer to "1.13.2 Using the Directories".

• For quick operation If you are an operator or dial some extensions frequently, DSS buttons are useful.

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

User Manual 25

1.2 Making Calls

To call an operator (Operator Call)

You can call an extension or a group assigned as the operator.

PT/SLT/PS

Off-hook.

Enter 9 or 0.

• The operator call number (default) varies depending on country/area.

Calling an Outside Party

You have to seize an outside line before dialling an outside phone number because external calls are made via your PBX. Select one of the following methods:

To select an idle outside line automatically (Automatic Line Access)

PT/SLT/PS

(L-CO)

0 9

Off-hook. Talk.

Press L-CO or enter automatic

line access number.

outside

phone no.

Dial outside phone number.

• The automatic line access number (default) varies depending on country/area.

To select an idle outside line in the specified outside line group automatically (Outside Line Group Access)

PT and SLT

PT/SLT/PS

Off-hook. Talk.

26 User Manual

(G-CO)

outside line

group no.

Press G-CO or enter outside line group access number and then outside line group number (2 digits).

outside

phone no.

Dial outside phone number.

To select the specified outside line

PT and

PT/PS

1.2 Making Calls

(S-CO)

Off-hook.

outside

phone no.

Dial outside phone number.

Talk.Press S-CO.

• Each of the S-CO button or G-CO button light shows the current status as follows:

Off: The line is idle. Red on: The line is in use.

• You may be restricted from making a call to the specified outside party. To make a call, refer to "1.2.7 Calling without Restrictions".

• To confirm number before dialling, you can enter a phone number and confirm it on the display and then go off-hook. (Predialling)

• Call Charge Reference You can confirm your total call charges by pressing the Call Charge Reference button.

• To make a call to another party without going on-hook, press the FLASH/RECALL button. It will re-access the outside line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation You can make an outside call and have a conversation in hands-free mode using the SPPHONE button.

Customising Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (SCO) button, a Terminate button or a Call Charge Reference button.

Making a Call to a Private Network (TIE Line Access)

You can access extensions connected to other PBXs in a private network.

To call

PT/SLT/PS

Talk.

Off-hook.

extension no.

private phone no.

Dial extension number or enter 7 and then dial private phone number.

User Manual 27

1.2 Making Calls

• * Which type of telephone number must be entered depends on the settings of your PBX.

To call with one touch

PT and SLT

PT/PS

(NDSS)

Off-hook. Press NDSS.

Talk.

• To start monitoring another PBX extension after customising an NDSS button, go off- hook, press the NDSS button, and go on-hook. The NDSS button light will show the current status as follows:

Off: The extension is idle. Red on: The extension is busy.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Network Direct Station Selection (NDSS) button.

Using an Account Code (Account Code Entry)

You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.

PT/SLT/PS

(Account)

account code

D.Tone

Off-hook.

28 User Manual

Press Account or enter 49.

outside

phone no.

Dial outside phone number.

Seize outside line before entering outside phone number.

Enter account code (max. 10 digits).

Enter #.

1.2 Making Calls

• A Panasonic proprietary telephone extension user can enter an account code during a conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

• Depending on the settings of your PBX, you may be required to enter an account code to make an outside call.

• If you enter the wrong code, press the " " key and re-enter the account code.

• For your convenience, you can store the code with the phone number in the memory (e.g., Speed Dialling).

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an Account button.

User Manual 29

1.2 Making Calls

1.2.2 Easy Dialling

This is convenient for frequently dialled phone numbers. – With a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) – To a Preset Number by Going Off-hook (Hot Line) – Using a Preprogrammed Number (Quick Dialling)

With a One-touch Button (One-touch Dialling)

You can store a phone number into the flexible button for one-touch operation.

PT/PS

(One-touch Dialling)

Off-hook.

Press One-touch

Dialling.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a One-touch Dialling button, store the desired phone number or feature number.

Using Numbers Stored at Your Extension (Personal Speed Dialling)

You can store numbers at your extension for your personal use. This feature is also known as Station Speed Dialling.

To store a phone number

PT/SLT

personal speed

dialling no.

desired

phone no.

C.Tone

Off-hook.

30 User Manual

Enter 30.

Enter personal speed dialling number (2 digits).

Enter desired

phone number

(max. 32 digits).

Enter outside line access number before outside phone number.

Enter #.

On-hook.

+ 222 hidden pages

Panasonic KX-TDA30, KX-TDA200, KX-TDA600 Operating Instructions

Important Information

Attention

Table of Contents

Operation

1.1 Before Operating the Telephones

1.1.1 Before Operating the Telephones

1.2.1 Basic Calling

1.2 Making Calls

1.2.2 Easy Dialling