Panasonic KX-TA824 User Manual 2

Advanced Hybrid System

Operating Manual

Model No.

KX-TA824

Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.

Feature Highlights

1.3.7 Built-in Voice Message (BV) 1.3.88 Voice Mail Integration

Built-in Voice Message

You can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone.

Hello, this is 204. Please leave your message.

You can set your calls to be forwarded to a separate Voice Processing System (VPS) to let callers leave messages in your mailbox when you cannot answer the phone.

1.3.57 Local Carrier-based Voice Mail Service 1.1.1 Before Operating a Telephone

Local Carrier-based Voice Mail Service

You can receive remote voice mail service from your telephone company to record caller messages when you cannot answer the phone.

Telephone Company

Message

A Panasonic telephone that is equipped with a Navigator Key and a display helps you to access various features easily. The Message/Ringer lamp (if equipped) informs you of any calls or messages waiting.

Voice Mail Integration

Easy Operation

Message

Navigator Key

Message/Ringer Lamp

2 Operating Manual

1.1.1 Before Operating a Telephone 1.3.34 Direct Inward System Access (DISA)

Advanced Hybrid System

3-level Automated Attendant

This PBX supports the connection of Panasonic proprietary telephones (PTs), Direct Station Selection (DSS) Consoles, and single line devices such as single line telephones (SLTs), fax machines, wireless SLTs, and data terminals.

Wireless Proprietary Telephones

This PBX supports wireless proprietary telephones (PTs). These phones provide system features that make them superior to standard cordless telephones.

A caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level DISA outgoing messages (OGMs).

First DISA OGM

Dial 0 (Operator)

3-level

Dial 1

DISA

OGM 1

Dial 2

3-level

DISA

OGM 2

Dial 3

3-level

DISA

OGM 3

Dial 0

Dial 1

Dial 2

3-level

DISA

OGM 22

3-level

DISA

OGM 23

3-level

DISA

OGM 24

Dial 0 (Mike)

Dial 1 (John)

Dial 2 (Tony)

For more details, consult your dealer.

In this manual,

• Proprietary Telephone is abbreviated as "PT"*1. Single Line Telephone is abbreviated as "SLT". Proprietary Telephone with a Display is abbreviated as "Display PT".

• The following icons are used as hints and conditions throughout this manual.

In this manual, "proprietary telephone" ("PT") means an analog proprietary telephone (APT).

ConditionsHints

Operating Manual 3

Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED PANASONIC FACTORY SERVICENTER.

• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

• THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

4 Operating Manual

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.

Clean with a damp cloth.

4. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry

tub, in a wet basement, or near a swimming pool.

5. Do not place the product on an unstable surface, as a fall may cause serious internal damage.

6. Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect

it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

7. The product should only be connected to the type of electrical power supply specified on the product

label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

8. For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet,

please have one installed. Do not bypass this safety feature by tampering with the plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the power cord may

be stepped on or tripped on.

10. To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.

11. Do not insert objects of any kind into this product through its slots and openings, as they may touch

dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product.

12. To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should

service this product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock.

13. Unplug this product from the wall outlet and have it serviced by qualified service personnel in the

following cases:

a) When the power supply cord or plug is damaged or frayed. b) If liquid has been spilled into the product. c) If the product has been exposed to rain or water. d) If the product does not operate according to the operating instructions. Adjust only the controls that

are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e) If the product has been dropped or the cabinet has been damaged. f) If product performance deteriorates.

14. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

15. Do not use a telephone in the vicinity of a gas leak to report the leak.

SAVE THESE INSTRUCTIONS

Operating Manual 5

Attention

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

• This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and vibration, and should not be exposed to direct sunlight.

• If you are having problems making calls to outside destinations, follow this procedure to test the outside (CO) lines:

1. Disconnect the PBX from all outside (CO) lines.

2. Connect known working single line telephones (SLTs) to those outside (CO) lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorized Panasonic Factory Servicenter.

• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product Service

Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions.

6 Operating Manual

For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

Operating Manual 7

F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF04BKX-TA824. If requested, this number must be provided to the telephone company.

Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TA824

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.4B

• Facility Interface Code: 02LS2

• Service Order Code: 9.0F

• Required Network Interface Jack: RJ11

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-TA824. The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Servicenter Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

8 Operating Manual

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.

When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

WARNING

The software contained in the TRS feature to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer's employees from gaining access to the network and to these codes. KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.

Operating Manual 9

1 Operation............................................................................................... 13

1.1 Before Operating a Telephone .......................................................................................14

1.1.1 Before Operating a Telephone .......................................................................................... 14

1.2 Basic Operations.............................................................................................................22

1.2.1 Making Calls...................................................................................................................... 22

1.2.2 Receiving Calls .................................................................................................................24

1.3 Telephone Features ........................................................................................................25

1.3.1 Absent Message ..............................................................................................................25

1.3.2 Account Code Entry ..........................................................................................................26

1.3.3 Alternate Calling—Ring/Voice ...........................................................................................28

1.3.4 Answering, Direct Outside (CO) Line ................................................................................28

1.3.5 Automatic Callback Busy (Camp-on) ................................................................................29

1.3.6 Background Music (BGM) ................................................................................................30

1.3.7 Built-in Voice Message (BV)..............................................................................................31

1.3.8 Busy Station Signaling (BSS)............................................................................................41

1.3.9 Call Forwarding (FWD)—SUMMARY................................................................................41

1.3.10 Call Forwarding (FWD)—All Calls ..................................................................................... 43

1.3.11 Call Forwarding (FWD)—Busy/No Answer ....................................................................... 43

1.3.12 Call Forwarding (FWD)—Follow Me.................................................................................. 44

1.3.13 Call Forwarding (FWD)—To Outside (CO) Line ................................................................45

1.3.14 Call Forwarding (FWD)—CANCEL ...................................................................................46

1.3.15 Call Hold ...........................................................................................................................46

1.3.16 Call Hold, Exclusive .......................................................................................................... 48

1.3.17 Call Hold Retrieve ............................................................................................................. 49

1.3.18 Call Log, Incoming ............................................................................................................50

1.3.19 Call Log Display Lock, Incoming in the Personal Area......................................................56

1.3.20 Call Park............................................................................................................................56

1.3.21 Call Pickup, Directed .........................................................................................................58

1.3.22 Call Pickup, Group ............................................................................................................58

1.3.23 Call Pickup Deny ...............................................................................................................59

1.3.24 Call Retrieving from a TAM (Telephone Answering Machine) ...........................................60

1.3.25 Call Splitting ...................................................................................................................... 60

1.3.26 Call Transfer—To Extension .............................................................................................. 62

1.3.27 Call Transfer—To Outside (CO) Line .................................................................................63

1.3.28 Call Waiting .......................................................................................................................65

1.3.29 Call Waiting Caller ID ........................................................................................................67

1.3.30 Call Waiting from the Telephone Company.......................................................................69

1.3.31 Conference........................................................................................................................70

1.3.32 Conference, Unattended ...................................................................................................72

1.3.33 Data Line Security............................................................................................................. 73

1.3.34 Direct Inward System Access (DISA)................................................................................74

1.3.35 Do Not Disturb (DND) ....................................................................................................... 78

1.3.36 Do Not Disturb (DND) Override......................................................................................... 79

1.3.37 Door Open ........................................................................................................................80

1.3.38 Doorphone Call .................................................................................................................81

1.3.39 Emergency Call................................................................................................................. 82

1.3.40 Executive Busy Override—Extension................................................................................ 83

10 Operating Manual

1.3.41 Executive Busy Override—Outside (CO) Line .................................................................. 85

1.3.42 Executive Busy Override Deny ......................................................................................... 86

1.3.43 Extension Feature Clear ................................................................................................... 87

1.3.44 Extension Lock.................................................................................................................. 87

1.3.45 External Feature Access (EFA)......................................................................................... 89

1.3.46 Flash/Recall ...................................................................................................................... 89

1.3.47 Hands-free Answerback....................................................................................................90

1.3.48 Hands-free Operation .......................................................................................................91

1.3.49 Headset Operation............................................................................................................92

1.3.50 Hot Line ............................................................................................................................ 93

1.3.51 Intercom Call..................................................................................................................... 94

1.3.52 Line Access, Outside (CO) Line—SUMMARY.................................................................. 95

1.3.53 Line Access, Automatic..................................................................................................... 96

1.3.54 Line Access, Outside (CO) Line Group............................................................................. 97

1.3.55 Line Access, S-CO Line.................................................................................................... 98

1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only) ........................................... 99

1.3.57 Local Carrier-based Voice Mail Service .......................................................................... 102

1.3.58 Lockout ........................................................................................................................... 103

1.3.59 Log-in/Log-out................................................................................................................. 104

1.3.60 Message Waiting ............................................................................................................ 105

1.3.61 Message Waiting for Another Extension ......................................................................... 108

1.3.62 Message Waiting for Another Extension Lock ................................................................ 109

1.3.63 Microphone Mute ............................................................................................................110

1.3.64 One-touch Dialing ........................................................................................................... 110

1.3.65 Operator Call................................................................................................................... 111

1.3.66 Paging—SUMMARY ....................................................................................................... 112

1.3.67 Paging—All Extensions................................................................................................... 113

1.3.68 Paging—All Extensions & External ................................................................................. 113

1.3.69 Paging—External ............................................................................................................ 114

1.3.70 Paging—Group ............................................................................................................... 114

1.3.71 Paging and Transfer ........................................................................................................115

1.3.72 Paging Answer ................................................................................................................ 116

1.3.73 Paging Deny ................................................................................................................... 116

1.3.74 Paralleled Telephone.......................................................................................................117

1.3.75 Personal Speed Dialing .................................................................................................. 117

1.3.76 Power Failure Transfer .................................................................................................... 119

1.3.77 Pulse to Tone Conversion ............................................................................................... 119

1.3.78 Redial, Last Number ....................................................................................................... 120

1.3.79 Redial, Saved Number.................................................................................................... 120

1.3.80 Room Monitor ................................................................................................................. 121

1.3.81 Secret Dialing ................................................................................................................. 123

1.3.82 System Speed Dialing .................................................................................................... 124

1.3.83 Time Service................................................................................................................... 125

1.3.84 Timed Reminder ............................................................................................................. 126

1.3.85 Toll Restriction (TRS) ...................................................................................................... 128

1.3.86 Toll Restriction (TRS) Override by Account Code........................................................... 128

1.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only)..................................128

1.3.88 Voice Mail Integration...................................................................................................... 129

1.3.89 Voice Mail Transfer (Voice Mail APT Integration only)..................................................... 132

1.3.90 Walking COS .................................................................................................................. 133

Operating Manual 11

2 Operator/Manager Operation............................................................. 135

2.1 Operator/Manager Service Features ...........................................................................136

2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL .................................................136

2.1.2 Call Log Display Lock, Incoming in the Common Area ...................................................136

2.1.3 Common BV Outgoing Messages...................................................................................137

2.1.4 Manager Programming (Manager only) ..........................................................................139

2.1.5 Outgoing Message (OGM) for DISA ...............................................................................140

2.1.6 Remote Extension Lock .................................................................................................. 143

2.1.7 System Feature Assignment ...........................................................................................145

2.1.8 The 301st Call Log, Incoming in the Common Area Treatment ...................................... 146

2.1.9 Time Service ...................................................................................................................147

2.1.10 Timed Reminder, Remote (Wake-up Call) ...................................................................... 149

3 Customizing Your Phone & PBX ....................................................... 153

3.1 Personal Programming................................................................................................. 154

3.1.1 Programming Information................................................................................................ 154

3.1.2 Personal Feature Assignment .........................................................................................154

3.1.3 Flexible Button Assignment............................................................................................. 157

3.2 System Programming (Manager Programming) ........................................................161

3.2.1 Programming Information................................................................................................ 161

3.2.2 System Programming (Manager Programming) .............................................................163

4 Appendix ............................................................................................. 167

4.1 Troubleshooting ............................................................................................................168

4.1.1 Troubleshooting............................................................................................................... 168

4.2 Feature Number Table ..................................................................................................171

4.2.1 Feature Number Table..................................................................................................... 171

4.3 Tone List ........................................................................................................................177

4.3.1 Tone List..........................................................................................................................177

Index .......................................................................................................... 183

12 Operating Manual

Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

Operating Manual 13

1.1 Before Operating a Telephone

1.1.1 Before Operating a Telephone

What Kind of Telephone Can Be Used?

You can use a single line device such as a single line telephone (SLT), fax machine, modem, or wireless telephone, or a Panasonic proprietary telephone (PT) such as the KX-T7731. Some features may not be available, depending on the telephone you are using. If you are using a Panasonic PT with special feature buttons, or a display (Display PT), or both, follow the procedures that use feature buttons or the display, for easy operation. If you are using an SLT, follow the procedures that use specified numbers to access features (feature numbers). If you use a Direct Station Selection (DSS) Console, you can also use the buttons on the DSS Console to perform operations, instead of the buttons on the connected PT.

• If you use a Panasonic PT that does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "

3.1.3 Flexible Button Assignment".

Feature Numbers

Features have been assigned feature numbers, which can be entered on your telephone to access the corresponding feature. Some features are only accessible by entering the feature number. In addition, some features require other additional parameters to be entered to activate the feature. Where necessary, these are specified in the text.

If you use an SLT that does not have the " " or "#" keys,

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

Various tones are used during or after operations to provide you with information. For more details regarding the types of tones and their meanings, refer to "

4.3.1 Tone List" (Appendix).

Display

In this manual, you will see the phrase "the display ...". This refers to the display of a Panasonic PT. When you use a Panasonic display PT, displayed messages or items help you to operate the telephone.

Your Extension Number

If you use a Panasonic display PT, you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2

Personal Feature Assignment—Self-extension Number Confirmation".

14 Operating Manual

1.1 Before Operating a Telephone

Using a Navigator Key/Volume Key (depending on the type of your PT)

The Navigator Key can be used to control display contrast and volume, or to search for items using the display. Pressing the Navigator Key in the desired direction will change the contrast, volume level or items displayed, as shown below. On PTs with a Volume Key, this key can be used to adjust the volume, as shown below.

Navigator Key Volum e K e y

(Level increases)

RightLeft

Down

(Level decreases)

Down

(Level decreases)

Examples

The displays and the illustrations shown throughout this manual as examples are of a telephone connected to the KX-TA824.

Restrictions

Features that have been restricted through system programming will not be available at your extension.

Icon Descriptions

The following icons are used frequently throughout this manual.

No SLT

This feature cannot be used with an SLT.

See "Programming" for related programming, if necessary.

(CO)

outside (CO) line group no.

Seize an outside (CO) line by doing one of the following:

• Press a CO button.

• Dial the automatic line access number (9).

• Dial the outside (CO) line group access number (8) and outside (CO) line group number.

Go off-hook by doing any of the following:

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To start talking, lift the handset.)

Press the Call button on the Doorphone.

Operating Manual 15

1.1 Before Operating a Telephone

Go on-hook by doing any of the

Press the Recall/hookswitch briefly.

following:

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

Ta lk . Enter the required number.

desired no.

account code

Enter the account code.

You will hear a busy, confirmation, dial, or ringback tone.

extension no.

Dial an extension number.

B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. B. Tone: Ringback Tone

outside phone no.

Dial an outside telephone number. Dial an extension number or outside

phone no.

telephone number.

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic PT or DSS Console, you will be able to use some of the useful feature buttons described below. These buttons simplify certain operations. The illustrations below may differ from the actual buttons on your telephone.

Fixed Buttons

CO:

(CO)

Used to access an outside (CO) line (or outside (CO) line group) when making or receiving a call. The button's preprogrammed Outside (CO) Line Access method determines which line is selected. Can also be customized as a feature button.

AUTO DIAL/STORE: Used for System Speed Dialing/Saved Number Redial, playing back personal/ common BV outgoing messages (OGMs) used by the Built-in Voice Message (BV) feature, and storing program changes.

SP-PHONE: Used to select handset or hands-free operation.

PAU SE : Used to insert a dialing pause in a stored number.

16 Operating Manual

1.1 Before Operating a Telephone

REDIAL:

Used to redial the last number dialed.

INTERCOM: Used to make or receive intercom calls.

AUTO ANS (Auto Answer)/MUTE: Used to answer an intercom call automatically in hands-free mode or to mute the built-in microphone during a conversation.

HOLD: Used to place a call on hold.

MESSAGE: Used to leave a message waiting indication, call back the party who left a message waiting indication, or play back voice messages. This button is provided with an LED (Light Emitting Diode), except for on KX-T7700 series telephones. With KX-T7700 series telephones, the Message/Ringer Lamp is lit when a message waiting indication is left at your extension.

MONITOR: Used to select hands-free dialing and monitor operation.

TRANSFER: Used to transfer a call to another party.

FLASH/RECALL: Used to disconnect the current call and make another call without hanging up, or to send an EFA (External Feature Access) signal to the telephone company or host PBX to access external features.

CONF (Conference): Used to establish a 3-party conference call.

VOICE CALL: Used to answer an intercom call automatically.

FWD/DND (Call Forwarding/Do Not Disturb):

Used to set the FWD or DND feature for

PROGRAM: Used to enter and exit programming mode.

the extension.

Navigator Key: Used to adjust the volume of the speaker, handset and headset, and the display contrast, or to select desired items.

(PF)

Programmable Feature (PF):

Located in the right column of the CO button array on certain telephones or on the DSS Console. Used to access a

preprogrammed feature. Mostly used as a One-touch Dialing button.

Volume Key: Used to adjust the volume of the speaker, handset and headset.

Customized Buttons

Throughout this manual, when the name of a button is written in parentheses, such as "(G-CO)", this means that it is a flexible button that has been customized. To customize flexible buttons, refer to " Button Assignment".

3.1.3 Flexible

Operating Manual 17

1.1 Before Operating a Telephone

Customized Button Function

Single-CO (S-CO) Used to access a specified outside (CO) line for making or receiving calls.

Used to access an idle outside (CO) line in a specified outside (CO) line group

Group-CO (G-CO)

for making calls. Incoming calls from outside (CO) lines in the assigned outside (CO) line group arrive at this button.

Used to access an idle outside (CO) line for making calls. Incoming calls from

Other-CO (O-CO)

the assigned outside (CO) lines, which are not assigned to S-CO or G-CO buttons, arrive at this button.

Direct Station Selection (DSS)

One-touch Dialing

Message

Used to call an extension with a one-touch operation.

Used to call a preprogrammed party or access a feature with a one-touch operation.

Used to leave a message waiting indication, call back the party who left the message waiting indication, or play back voice messages.

Message for another extension Used to access voice messages stored for another extension.

FWD/DND (Call Forwarding/ Do Not Disturb)

Save

Used to set the FWD or DND feature for the extension.

Used to store a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later.

Conference Used to establish a 3-party conference call.

Log-in/Log-out Used to switch between Log-in and Log-out status.

Extension Lock Used to remotely lock or unlock another extension.

Day Used to change the time service mode to day mode.

Night Used to change the time service mode to night mode.

Lunch Used to change the time service mode to lunch mode.

Used to inform you of calls logged in the common area, store the information

Caller ID Indication—Common

of an incoming call during a conversation, and view caller information while onhook and then call back a caller.

Used to inform you of calls logged in your personal area, store the information

Caller ID Indication—Personal

of an incoming call during a conversation, and view caller information while onhook and then call back a caller.

Used to display and cycle through the information of an incoming call during a

Caller ID Selection—Common

conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the common area call log is full.

Used to display and cycle through the information of an incoming call during a

Caller ID Selection—Personal

conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the personal area call log is full.

2-way Record Used to record a conversation into your own mailbox.

2-way Transfer Used to record a conversation into the mailbox of a specified extension.

18 Operating Manual

Customized Button Function

1.1 Before Operating a Telephone

Live Call Screening (LCS)

Used to listen while a caller is leaving a message in your voice mailbox and, if desired, intercept the call.

Used to stop monitoring your own voice mailbox while a caller is leaving a

LCS Cancel

message, or stop the alert tone heard in Private mode while a caller is leaving a message.

Voice Mail (VM) Transfer Used to transfer a call to the mailbox of a specified extension.

Feature Manual References

• 1.1.59 Fixed Buttons

• 1.1.61 Flexible Buttons

Operating Manual 19

1.1 Before Operating a Telephone

How to Follow the Steps

An example system operation procedure is shown below.

Intercom Call

You can call another extension.

PT/SLT

(DSS)

extension no.

Off-hook.

If you use a Panasonic display proprietary telephone (PT), you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2 Personal Feature Assignment— Self-extension Number Confirmation".

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "1.3.48 Hands-free Operation".

Operating Manual References

1.3.48 Hands-free Operation

1.3.51 Intercom Call

3.1.2 Personal Feature Assignment—Self-extension Number Confirmation

extension number.

Feature title

Operation steps

Icons and meanings are explained in

Talk.Press DSS or dial

"Icon Descriptions".

Conditions

Hints

References: Related or required programming is noted.

• If your telephone type is not included in the operation steps, for example, only "PT" is

• If your telephone can use several methods to execute one feature, you can select the

20 Operating Manual

marked and you are using an SLT, your telephone cannot execute that feature.

preferred method according to your needs.

Connection Example

This diagram shows devices that can be connected.

Telephone Company

Computer

1.1 Before Operating a Telephone

Doorphone

Door Opener/Doorbell/

Door Chime

External Music Source

Printer

Computer

SLT

Wireless SLT

Fax/Telephone Answering

Machine

Pager/Amplifier&Speaker

DSS Console

Wireless PT

Voice Processing

System

Operating Manual 21

1.2 Basic Operations

1.2.1 Making Calls

– Intercom Call

– Line Access, Outside (CO) Line

Intercom Call

You can call another extension.

PT/SLT

(DSS)

extension no.

Off-hook.

• If you use a Panasonic display proprietary telephone (PT), you can confirm your own extension number by pressing the "

personal programming. For more details, refer to "3.1.2 Personal Feature Assignment— Self-extension Number Confirmation".

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "

Operating Manual References

• 1.3.48 Hands-free Operation

• 1.3.51 Intercom Call

• 3.1.2 Personal Feature Assignment—Self-extension Number Confirmation

extension number.

Talk.Press DSS or dial

" key 2 times (" ") while on-hook, or by accessing

1.3.48 Hands-free Operation".

Line Access, Outside (CO) Line

You can call an outside party using one of the following Outside (CO) Line Access methods:

Line Access, Automatic Line Access, Outside (CO) Line Group Line Access, S-CO Line

22 Operating Manual

PT/SLT

1.2 Basic Operations

(CO)

outside (CO)

outside

phone no.

line access no.

Off-hook.

Press CO or dial outside (CO) line access number.

Dial outside

phone number.

• Through personal programming, a proprietary telephone (PT) user can select the preferred method (Idle Line/No Line/Prime Line) of seizing a line to be used each time the user goes off-hook.

• Hands-free Operation You can make an outside (CO) line call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "

1.3.48 Hands-free Operation".

Programming Manual References

[PT Programming]

• [405-407] Flexible Outward Dialing—Day/Night/Lunch

[PC Programming]

• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch

Operating Manual References

• 1.3.48 Hands-free Operation

• 1.3.52 Line Access, Outside (CO) Line—SUMMARY

• 3.1.2 Personal Feature Assignment—Line Preference—Outgoing

Select the seized line when going off-hook.

Operating Manual 23

1.2 Basic Operations

1.2.2 Receiving Calls

PT/SLT

When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes.

Off-hook.

Select one of the following methods:

· Lift the handset to receive the call on the preferred line. (Default: Ringing line is selected.)

· Press the SP-PHONE button.

· Press the flashing CO or INTERCOM button directly.

Talk.

• Through personal programming, a proprietary telephone (PT) user can select the method used to answer incoming calls from the 3 line preferences (No Line/Prime Line/Ringing Line).

• Hands-free Operation You can receive a call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "

1.3.48 Hands-free Operation".

Programming Manual References

[PT Programming]

• [400] CO Line Connection

• [408-410] Flexible Ringing—Day/Night/Lunch

[PC Programming]

• 9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch

• 9.3.3 Detail [3-3]—Connection

Operating Manual References

24 Operating Manual

• 1.3.4 Answering, Direct Outside (CO) Line

• 1.3.48 Hands-free Operation

• 3.1.2 Personal Feature Assignment—

Line Preference—Incoming

Select the method used to answer incoming calls.

Alternate Receiving—Ring/Voice

Select the Calling method, either ring or the other party's voice.

1.3 Telephone Features

1.3.1 Absent Message

If you are unable to answer calls, you can select a brief message that will be shown on the displays of Panasonic display proprietary telephone (PT) users when they call you. The message you select can explain the reason for your absence, and is also shown on the display of your PT every time you go off-hook.

Message no. Message

1 Will Return Soon

2 Gone Home

3 At Ext %%% (Extension number)

4 Back at %%:%% (Hour:Minute) AM (or PM)

5 Out Until %%/%% (Month/Day)

6 In a Meeting

To set

PT/SLT

Off-hook.

To cancel

PT/SLT

Enter #.

An SLT user can enter "0" instead of "#".

C.Tone

7 5

Enter 75.

On-hook.

1 2 3

Extension no.

Hour (01

–12)

Month (01–12) / Day (01

Enter required number.

: Minute (00

–59) AM (0) / PM (1)

–31)

Off-hook.

7 5

Enter 75.

Enter 0.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.

Operating Manual 25

1.3 Telephone Features

To confirm

Display PT

Off-hook.

• Enter the desired value in the "%" positions. You must enter the number of digits represented by the number of "%" symbols.

Feature Manual References

• 1.1.1 Absent Message

1.3.2 Account Code Entry

The manager may give personal account codes to extension users, and check their telephone usage for accounting purposes. Alternatively, an account code can be specified for each customer, to log call durations for billing purposes.

PT/SLT

(CO)

Off-hook.

account code

Enter account code (4 digits).

outside (CO)

line access no.

Press CO or dial outside (CO) line access number.

D.Tone

A PT user can press the PAUSE button instead of the FWD/DND button, and an SLT user can enter "49" instead of " ".

outside

phone no.

Dial outside phone number.

D.Tone 3

Press FWD/DND or enter .

26 Operating Manual

1.3 Telephone Features

• You may not be able to make an outside (CO) line call without entering an account code depending on your telephone's mode of account code entry. The mode is assigned to each extension. For more details, refer to "1.1.2 Account Code Entry" in the Feature Manual.

• A Panasonic proprietary telephone (PT) user can enter an account code during a conversation or within 30 seconds after the other party hangs up (while hearing a reorder tone), by pressing the FWD/DND (Call Forwarding/Do Not Disturb) button, then entering the account code.

• Account codes may use the digits "0 through 9". Non-numeric codes such as FLASH/ RECALL and PAUSE cannot be used.

• You can clear the account code by pressing the " " key or FWD/DND button while entering the account code, and then re-enter the account code.

• If you hear a reorder tone after entering the account code, the account code entered does not exist. Enter the correct code.

• For your convenience, you can store a code together with a phone number in the telephone's memory (e.g., Speed Dialing).

Programming Manual References

[PT Programming]

• [310] Account Code

• [601-603] TRS-COS—Day/Night/Lunch

• [605] Account Code Mode

• [805] SMDR Account Code

[PC Programming]

• 9.1.6 Account Codes [1-5]

• 9.1.8 SMDR [1-7]—Selection for Printing—Account Code

• 9.2.1 Main [2-1]—Account Code Mode

• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch

Feature Manual References

• 1.1.2 Account Code Entry

• 1.1.112 Station Message Detail Recording (SMDR)

• 1.1.118 Toll Restriction (TRS) Override by Account Code

Operating Manual References

• 3.1.3 Flexible Button Assignment

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

Operating Manual 27

1.3 Telephone Features

1.3.3 Alternate Calling—Ring/Voice

Proprietary telephone (PT) users can choose whether to be alerted to incoming calls by ringing or by the caller's voice (Alternate Receiving—Ring/Voice). The calling extension can override this choice and use the alternate method.

Ringing (Default): You can call the other party with a ring tone. You will hear a ringback tone.

Voice-calling: You can talk to the other party immediately after hearing a confirmation tone. You will not hear a ringback tone. You will not be able to hear the other party's voice until he or she answers the call.

To switch the calling method

PT/SLT

After dialing an extension number

C.Tone or R.B.Tone

Enter .

Talk.

Ring

Hello

• If the called party uses a single line telephone (SLT), Voice-calling is not available.

• Rotary SLT users cannot use this feature.

Feature Manual References

• 1.1.69 Intercom Call

Operating Manual References

• 3.1.2 Personal Feature Assignment—Alternate Receiving—Ring/Voice Select the alerting method, either ring or the other party's voice.

1.3.4 Answering, Direct Outside (CO) Line

You can answer an incoming outside (CO) line call by pressing a CO button on your proprietary telephone (PT). You do not have to lift the handset or press the SP-PHONE/MONITOR button.

No SLT

28 Operating Manual

1.3 Telephone Features

(CO)

Press the CO flashing red rapidly.

• You can choose which line to answer when multiple incoming outside (CO) line calls arrive at the same time by pressing the preferred CO button.

Feature Manual References

• 1.1.3 Answering, Direct Outside (CO) Line

Operating Manual References

• 1.3.48 Hands-free Operation

• 3.1.2 Personal Feature Assignment—Line Preference—Incoming

Select the method used to answer incoming calls.

• 3.1.3 Flexible Button Assignment

Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (OCO) button.

1.3.5 Automatic Callback Busy (Camp-on)

If a dialed extension or a desired outside (CO) line is busy, you can set the Automatic Callback Busy feature. Then, when the extension or outside (CO) line becomes idle, your telephone will ring automatically. When you answer the callback ring:

• a dialed extension becomes idle.

• a desired outside (CO) line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX.

When you answer the callback ring:

• for an outside (CO) line call: the line is seized.

• for an intercom call: the called extension starts ringing automatically.

To set for both an outside (CO) line call and an intercom call

PT/SLT

While hearing a busy tone

Enter 6.

C.Tone

On-hook.

Operating Manual 29

1.3 Telephone Features

To answer a callback ring set for a busy extension

PT/SLT

While hearing a callback ring

R.B.Tone

Off-hook.

Talk.

To answer a callback ring set for a busy outside (CO) line

PT/SLT

While hearing a callback ring

outside

D.Tone

Off-hook.

phone no.

Dial outside phone number.

Talk.

To cancel the callback ring (Automatic Callback Busy Cancel)

PT/SLT

Off-hook.

• If you do not answer the callback ring within 10 seconds (4 rings), this feature will be canceled.

Feature Manual References

• 1.1.4 Automatic Callback Busy (Camp-on)

1.3.6 Background Music (BGM)

You can listen to background music (BGM) through your telephone speaker while on-hook. If your extension becomes busy (off-hook, making or receiving a call etc.), the music will stop. When you go back on-hook, the music starts again.

30 Operating Manual

No SLT

+ 158 hidden pages

Panasonic KX-TA824 User Manual 2

Table of Contents

Operation

1.1 Before Operating a Telephone

1.2 Basic Operations

1.3 Telephone Features