Panasonic KX-TA824 User Manual 2

Page 1

Advanced Hybrid System

Operating Manual

Model No.

KX-TA824

Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.

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Feature Highlights

1.3.7 Built-in Voice Message (BV) 1.3.88 Voice Mail Integration

Built-in Voice Message

You can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone.

Hello, this is 204. Please leave your message.

You can set your calls to be forwarded to a separate Voice Processing System (VPS) to let callers leave messages in your mailbox when you cannot answer the phone.

1.3.57 Local Carrier-based Voice Mail Service 1.1.1 Before Operating a Telephone

Local Carrier-based Voice Mail Service

You can receive remote voice mail service from your telephone company to record caller messages when you cannot answer the phone.

Telephone Company

Message

A Panasonic telephone that is equipped with a Navigator Key and a display helps you to access various features easily. The Message/Ringer lamp (if equipped) informs you of any calls or messages waiting.

Voice Mail Integration

Easy Operation

Message

Navigator Key

Message/Ringer Lamp

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1.1.1 Before Operating a Telephone 1.3.34 Direct Inward System Access (DISA)

Advanced Hybrid System

3-level Automated Attendant

This PBX supports the connection of Panasonic proprietary telephones (PTs), Direct Station Selection (DSS) Consoles, and single line devices such as single line telephones (SLTs), fax machines, wireless SLTs, and data terminals.

Wireless Proprietary Telephones

This PBX supports wireless proprietary telephones (PTs). These phones provide system features that make them superior to standard cordless telephones.

A caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level DISA outgoing messages (OGMs).

First DISA OGM

Dial 0 (Operator)

3-level

Dial 1

DISA

OGM 1

Dial 2

3-level

DISA

OGM 2

Dial 3

3-level

DISA

OGM 3

Dial 0

Dial 1

Dial 2

3-level

DISA

OGM 22

3-level

DISA

OGM 23

3-level

DISA

OGM 24

Dial 0 (Mike)

Dial 1 (John)

Dial 2 (Tony)

For more details, consult your dealer.

In this manual,

• Proprietary Telephone is abbreviated as "PT"*1. Single Line Telephone is abbreviated as "SLT". Proprietary Telephone with a Display is abbreviated as "Display PT".

• The following icons are used as hints and conditions throughout this manual.

In this manual, "proprietary telephone" ("PT") means an analog proprietary telephone (APT).

ConditionsHints

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Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

• IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.

• UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED PANASONIC FACTORY SERVICENTER.

• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

• THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT SOCKET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

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IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.

Clean with a damp cloth.

4. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry

tub, in a wet basement, or near a swimming pool.

5. Do not place the product on an unstable surface, as a fall may cause serious internal damage.

6. Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect

it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

7. The product should only be connected to the type of electrical power supply specified on the product

label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

8. For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet,

please have one installed. Do not bypass this safety feature by tampering with the plug.

9. Do not allow anything to rest on the power cord. Do not locate this product where the power cord may

be stepped on or tripped on.

10. To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.

11. Do not insert objects of any kind into this product through its slots and openings, as they may touch

dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on or in the product.

12. To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should

service this product. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock.

13. Unplug this product from the wall outlet and have it serviced by qualified service personnel in the

following cases:

a) When the power supply cord or plug is damaged or frayed. b) If liquid has been spilled into the product. c) If the product has been exposed to rain or water. d) If the product does not operate according to the operating instructions. Adjust only the controls that

are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e) If the product has been dropped or the cabinet has been damaged. f) If product performance deteriorates.

14. Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

15. Do not use a telephone in the vicinity of a gas leak to report the leak.

SAVE THESE INSTRUCTIONS

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Attention

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

• This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and vibration, and should not be exposed to direct sunlight.

• If you are having problems making calls to outside destinations, follow this procedure to test the outside (CO) lines:

1. Disconnect the PBX from all outside (CO) lines.

2. Connect known working single line telephones (SLTs) to those outside (CO) lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorized Panasonic Factory Servicenter.

• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product Service

Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions.

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For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

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F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJMF04BKX-TA824. If requested, this number must be provided to the telephone company.

Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-TA824

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.4B

• Facility Interface Code: 02LS2

• Service Order Code: 9.0F

• Required Network Interface Jack: RJ11

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJMF04BKX-TA824. The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Servicenter Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

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7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.

When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

WARNING

The software contained in the TRS feature to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer's employees from gaining access to the network and to these codes. KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.

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1 Operation............................................................................................... 13

1.1 Before Operating a Telephone .......................................................................................14

1.1.1 Before Operating a Telephone .......................................................................................... 14

1.2 Basic Operations.............................................................................................................22

1.2.1 Making Calls...................................................................................................................... 22

1.2.2 Receiving Calls .................................................................................................................24

1.3 Telephone Features ........................................................................................................25

1.3.1 Absent Message ..............................................................................................................25

1.3.2 Account Code Entry ..........................................................................................................26

1.3.3 Alternate Calling—Ring/Voice ...........................................................................................28

1.3.4 Answering, Direct Outside (CO) Line ................................................................................28

1.3.5 Automatic Callback Busy (Camp-on) ................................................................................29

1.3.6 Background Music (BGM) ................................................................................................30

1.3.7 Built-in Voice Message (BV)..............................................................................................31

1.3.8 Busy Station Signaling (BSS)............................................................................................41

1.3.9 Call Forwarding (FWD)—SUMMARY................................................................................41

1.3.10 Call Forwarding (FWD)—All Calls ..................................................................................... 43

1.3.11 Call Forwarding (FWD)—Busy/No Answer ....................................................................... 43

1.3.12 Call Forwarding (FWD)—Follow Me.................................................................................. 44

1.3.13 Call Forwarding (FWD)—To Outside (CO) Line ................................................................45

1.3.14 Call Forwarding (FWD)—CANCEL ...................................................................................46

1.3.15 Call Hold ...........................................................................................................................46

1.3.16 Call Hold, Exclusive .......................................................................................................... 48

1.3.17 Call Hold Retrieve ............................................................................................................. 49

1.3.18 Call Log, Incoming ............................................................................................................50

1.3.19 Call Log Display Lock, Incoming in the Personal Area......................................................56

1.3.20 Call Park............................................................................................................................56

1.3.21 Call Pickup, Directed .........................................................................................................58

1.3.22 Call Pickup, Group ............................................................................................................58

1.3.23 Call Pickup Deny ...............................................................................................................59

1.3.24 Call Retrieving from a TAM (Telephone Answering Machine) ...........................................60

1.3.25 Call Splitting ...................................................................................................................... 60

1.3.26 Call Transfer—To Extension .............................................................................................. 62

1.3.27 Call Transfer—To Outside (CO) Line .................................................................................63

1.3.28 Call Waiting .......................................................................................................................65

1.3.29 Call Waiting Caller ID ........................................................................................................67

1.3.30 Call Waiting from the Telephone Company.......................................................................69

1.3.31 Conference........................................................................................................................70

1.3.32 Conference, Unattended ...................................................................................................72

1.3.33 Data Line Security............................................................................................................. 73

1.3.34 Direct Inward System Access (DISA)................................................................................74

1.3.35 Do Not Disturb (DND) ....................................................................................................... 78

1.3.36 Do Not Disturb (DND) Override......................................................................................... 79

1.3.37 Door Open ........................................................................................................................80

1.3.38 Doorphone Call .................................................................................................................81

1.3.39 Emergency Call................................................................................................................. 82

1.3.40 Executive Busy Override—Extension................................................................................ 83

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1.3.41 Executive Busy Override—Outside (CO) Line .................................................................. 85

1.3.42 Executive Busy Override Deny ......................................................................................... 86

1.3.43 Extension Feature Clear ................................................................................................... 87

1.3.44 Extension Lock.................................................................................................................. 87

1.3.45 External Feature Access (EFA)......................................................................................... 89

1.3.46 Flash/Recall ...................................................................................................................... 89

1.3.47 Hands-free Answerback....................................................................................................90

1.3.48 Hands-free Operation .......................................................................................................91

1.3.49 Headset Operation............................................................................................................92

1.3.50 Hot Line ............................................................................................................................ 93

1.3.51 Intercom Call..................................................................................................................... 94

1.3.52 Line Access, Outside (CO) Line—SUMMARY.................................................................. 95

1.3.53 Line Access, Automatic..................................................................................................... 96

1.3.54 Line Access, Outside (CO) Line Group............................................................................. 97

1.3.55 Line Access, S-CO Line.................................................................................................... 98

1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only) ........................................... 99

1.3.57 Local Carrier-based Voice Mail Service .......................................................................... 102

1.3.58 Lockout ........................................................................................................................... 103

1.3.59 Log-in/Log-out................................................................................................................. 104

1.3.60 Message Waiting ............................................................................................................ 105

1.3.61 Message Waiting for Another Extension ......................................................................... 108

1.3.62 Message Waiting for Another Extension Lock ................................................................ 109

1.3.63 Microphone Mute ............................................................................................................110

1.3.64 One-touch Dialing ........................................................................................................... 110

1.3.65 Operator Call................................................................................................................... 111

1.3.66 Paging—SUMMARY ....................................................................................................... 112

1.3.67 Paging—All Extensions................................................................................................... 113

1.3.68 Paging—All Extensions & External ................................................................................. 113

1.3.69 Paging—External ............................................................................................................ 114

1.3.70 Paging—Group ............................................................................................................... 114

1.3.71 Paging and Transfer ........................................................................................................115

1.3.72 Paging Answer ................................................................................................................ 116

1.3.73 Paging Deny ................................................................................................................... 116

1.3.74 Paralleled Telephone.......................................................................................................117

1.3.75 Personal Speed Dialing .................................................................................................. 117

1.3.76 Power Failure Transfer .................................................................................................... 119

1.3.77 Pulse to Tone Conversion ............................................................................................... 119

1.3.78 Redial, Last Number ....................................................................................................... 120

1.3.79 Redial, Saved Number.................................................................................................... 120

1.3.80 Room Monitor ................................................................................................................. 121

1.3.81 Secret Dialing ................................................................................................................. 123

1.3.82 System Speed Dialing .................................................................................................... 124

1.3.83 Time Service................................................................................................................... 125

1.3.84 Timed Reminder ............................................................................................................. 126

1.3.85 Toll Restriction (TRS) ...................................................................................................... 128

1.3.86 Toll Restriction (TRS) Override by Account Code........................................................... 128

1.3.87 Two-way Recording in the VPS (Voice Mail APT Integration only)..................................128

1.3.88 Voice Mail Integration...................................................................................................... 129

1.3.89 Voice Mail Transfer (Voice Mail APT Integration only)..................................................... 132

1.3.90 Walking COS .................................................................................................................. 133

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2 Operator/Manager Operation............................................................. 135

2.1 Operator/Manager Service Features ...........................................................................136

2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL .................................................136

2.1.2 Call Log Display Lock, Incoming in the Common Area ...................................................136

2.1.3 Common BV Outgoing Messages...................................................................................137

2.1.4 Manager Programming (Manager only) ..........................................................................139

2.1.5 Outgoing Message (OGM) for DISA ...............................................................................140

2.1.6 Remote Extension Lock .................................................................................................. 143

2.1.7 System Feature Assignment ...........................................................................................145

2.1.8 The 301st Call Log, Incoming in the Common Area Treatment ...................................... 146

2.1.9 Time Service ...................................................................................................................147

2.1.10 Timed Reminder, Remote (Wake-up Call) ...................................................................... 149

3 Customizing Your Phone & PBX ....................................................... 153

3.1 Personal Programming................................................................................................. 154

3.1.1 Programming Information................................................................................................ 154

3.1.2 Personal Feature Assignment .........................................................................................154

3.1.3 Flexible Button Assignment............................................................................................. 157

3.2 System Programming (Manager Programming) ........................................................161

3.2.1 Programming Information................................................................................................ 161

3.2.2 System Programming (Manager Programming) .............................................................163

4 Appendix ............................................................................................. 167

4.1 Troubleshooting ............................................................................................................168

4.1.1 Troubleshooting............................................................................................................... 168

4.2 Feature Number Table ..................................................................................................171

4.2.1 Feature Number Table..................................................................................................... 171

4.3 Tone List ........................................................................................................................177

4.3.1 Tone List..........................................................................................................................177

Index .......................................................................................................... 183

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Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

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1.1 Before Operating a Telephone

1.1.1 Before Operating a Telephone

What Kind of Telephone Can Be Used?

You can use a single line device such as a single line telephone (SLT), fax machine, modem, or wireless telephone, or a Panasonic proprietary telephone (PT) such as the KX-T7731. Some features may not be available, depending on the telephone you are using. If you are using a Panasonic PT with special feature buttons, or a display (Display PT), or both, follow the procedures that use feature buttons or the display, for easy operation. If you are using an SLT, follow the procedures that use specified numbers to access features (feature numbers). If you use a Direct Station Selection (DSS) Console, you can also use the buttons on the DSS Console to perform operations, instead of the buttons on the connected PT.

• If you use a Panasonic PT that does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "

3.1.3 Flexible Button Assignment".

Feature Numbers

Features have been assigned feature numbers, which can be entered on your telephone to access the corresponding feature. Some features are only accessible by entering the feature number. In addition, some features require other additional parameters to be entered to activate the feature. Where necessary, these are specified in the text.

If you use an SLT that does not have the " " or "#" keys,

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

Various tones are used during or after operations to provide you with information. For more details regarding the types of tones and their meanings, refer to "

4.3.1 Tone List" (Appendix).

Display

In this manual, you will see the phrase "the display ...". This refers to the display of a Panasonic PT. When you use a Panasonic display PT, displayed messages or items help you to operate the telephone.

Your Extension Number

If you use a Panasonic display PT, you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2

Personal Feature Assignment—Self-extension Number Confirmation".

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1.1 Before Operating a Telephone

Using a Navigator Key/Volume Key (depending on the type of your PT)

The Navigator Key can be used to control display contrast and volume, or to search for items using the display. Pressing the Navigator Key in the desired direction will change the contrast, volume level or items displayed, as shown below. On PTs with a Volume Key, this key can be used to adjust the volume, as shown below.

Navigator Key Volum e K e y

(Level increases)

RightLeft

Down

(Level decreases)

Down

(Level decreases)

Examples

The displays and the illustrations shown throughout this manual as examples are of a telephone connected to the KX-TA824.

Restrictions

Features that have been restricted through system programming will not be available at your extension.

Icon Descriptions

The following icons are used frequently throughout this manual.

No SLT

This feature cannot be used with an SLT.

See "Programming" for related programming, if necessary.

(CO)

outside (CO) line group no.

Seize an outside (CO) line by doing one of the following:

• Press a CO button.

• Dial the automatic line access number (9).

• Dial the outside (CO) line group access number (8) and outside (CO) line group number.

Go off-hook by doing any of the following:

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To start talking, lift the handset.)

Press the Call button on the Doorphone.

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1.1 Before Operating a Telephone

Go on-hook by doing any of the

Press the Recall/hookswitch briefly.

following:

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

Ta lk . Enter the required number.

desired no.

account code

Enter the account code.

You will hear a busy, confirmation, dial, or ringback tone.

extension no.

Dial an extension number.

B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. B. Tone: Ringback Tone

outside phone no.

Dial an outside telephone number. Dial an extension number or outside

phone no.

telephone number.

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic PT or DSS Console, you will be able to use some of the useful feature buttons described below. These buttons simplify certain operations. The illustrations below may differ from the actual buttons on your telephone.

Fixed Buttons

CO:

(CO)

Used to access an outside (CO) line (or outside (CO) line group) when making or receiving a call. The button's preprogrammed Outside (CO) Line Access method determines which line is selected. Can also be customized as a feature button.

AUTO DIAL/STORE: Used for System Speed Dialing/Saved Number Redial, playing back personal/ common BV outgoing messages (OGMs) used by the Built-in Voice Message (BV) feature, and storing program changes.

SP-PHONE: Used to select handset or hands-free operation.

PAU SE : Used to insert a dialing pause in a stored number.

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1.1 Before Operating a Telephone

REDIAL:

Used to redial the last number dialed.

INTERCOM: Used to make or receive intercom calls.

AUTO ANS (Auto Answer)/MUTE: Used to answer an intercom call automatically in hands-free mode or to mute the built-in microphone during a conversation.

HOLD: Used to place a call on hold.

MESSAGE: Used to leave a message waiting indication, call back the party who left a message waiting indication, or play back voice messages. This button is provided with an LED (Light Emitting Diode), except for on KX-T7700 series telephones. With KX-T7700 series telephones, the Message/Ringer Lamp is lit when a message waiting indication is left at your extension.

MONITOR: Used to select hands-free dialing and monitor operation.

TRANSFER: Used to transfer a call to another party.

FLASH/RECALL: Used to disconnect the current call and make another call without hanging up, or to send an EFA (External Feature Access) signal to the telephone company or host PBX to access external features.

CONF (Conference): Used to establish a 3-party conference call.

VOICE CALL: Used to answer an intercom call automatically.

FWD/DND (Call Forwarding/Do Not Disturb):

Used to set the FWD or DND feature for

PROGRAM: Used to enter and exit programming mode.

the extension.

Navigator Key: Used to adjust the volume of the speaker, handset and headset, and the display contrast, or to select desired items.

(PF)

Programmable Feature (PF):

Located in the right column of the CO button array on certain telephones or on the DSS Console. Used to access a

preprogrammed feature. Mostly used as a One-touch Dialing button.

Volume Key: Used to adjust the volume of the speaker, handset and headset.

Customized Buttons

Throughout this manual, when the name of a button is written in parentheses, such as "(G-CO)", this means that it is a flexible button that has been customized. To customize flexible buttons, refer to " Button Assignment".

3.1.3 Flexible

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1.1 Before Operating a Telephone

Customized Button Function

Single-CO (S-CO) Used to access a specified outside (CO) line for making or receiving calls.

Used to access an idle outside (CO) line in a specified outside (CO) line group

Group-CO (G-CO)

for making calls. Incoming calls from outside (CO) lines in the assigned outside (CO) line group arrive at this button.

Used to access an idle outside (CO) line for making calls. Incoming calls from

Other-CO (O-CO)

the assigned outside (CO) lines, which are not assigned to S-CO or G-CO buttons, arrive at this button.

Direct Station Selection (DSS)

One-touch Dialing

Message

Used to call an extension with a one-touch operation.

Used to call a preprogrammed party or access a feature with a one-touch operation.

Used to leave a message waiting indication, call back the party who left the message waiting indication, or play back voice messages.

Message for another extension Used to access voice messages stored for another extension.

FWD/DND (Call Forwarding/ Do Not Disturb)

Save

Used to set the FWD or DND feature for the extension.

Used to store a telephone number while in a conversation with an outside party or while hearing a busy tone, and then easily redial the number later.

Conference Used to establish a 3-party conference call.

Log-in/Log-out Used to switch between Log-in and Log-out status.

Extension Lock Used to remotely lock or unlock another extension.

Day Used to change the time service mode to day mode.

Night Used to change the time service mode to night mode.

Lunch Used to change the time service mode to lunch mode.

Used to inform you of calls logged in the common area, store the information

Caller ID Indication—Common

of an incoming call during a conversation, and view caller information while onhook and then call back a caller.

Used to inform you of calls logged in your personal area, store the information

Caller ID Indication—Personal

of an incoming call during a conversation, and view caller information while onhook and then call back a caller.

Used to display and cycle through the information of an incoming call during a

Caller ID Selection—Common

conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the common area call log is full.

Used to display and cycle through the information of an incoming call during a

Caller ID Selection—Personal

conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform you that the personal area call log is full.

2-way Record Used to record a conversation into your own mailbox.

2-way Transfer Used to record a conversation into the mailbox of a specified extension.

18 Operating Manual

Page 19

Customized Button Function

1.1 Before Operating a Telephone

Live Call Screening (LCS)

Used to listen while a caller is leaving a message in your voice mailbox and, if desired, intercept the call.

Used to stop monitoring your own voice mailbox while a caller is leaving a

LCS Cancel

message, or stop the alert tone heard in Private mode while a caller is leaving a message.

Voice Mail (VM) Transfer Used to transfer a call to the mailbox of a specified extension.

Feature Manual References

• 1.1.59 Fixed Buttons

• 1.1.61 Flexible Buttons

Operating Manual 19

Page 20

1.1 Before Operating a Telephone

How to Follow the Steps

An example system operation procedure is shown below.

Intercom Call

You can call another extension.

PT/SLT

(DSS)

extension no.

Off-hook.

If you use a Panasonic display proprietary telephone (PT), you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2 Personal Feature Assignment— Self-extension Number Confirmation".

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "1.3.48 Hands-free Operation".

Operating Manual References

1.3.48 Hands-free Operation

1.3.51 Intercom Call

3.1.2 Personal Feature Assignment—Self-extension Number Confirmation

extension number.

Feature title

Operation steps

Icons and meanings are explained in

Talk.Press DSS or dial

"Icon Descriptions".

Conditions

Hints

References: Related or required programming is noted.

• If your telephone type is not included in the operation steps, for example, only "PT" is

• If your telephone can use several methods to execute one feature, you can select the

20 Operating Manual

marked and you are using an SLT, your telephone cannot execute that feature.

preferred method according to your needs.

Page 21

Connection Example

This diagram shows devices that can be connected.

Telephone Company

Computer

1.1 Before Operating a Telephone

Doorphone

Door Opener/Doorbell/

Door Chime

External Music Source

Printer

Computer

SLT

Wireless SLT

Fax/Telephone Answering

Machine

Pager/Amplifier&Speaker

DSS Console

Wireless PT

Voice Processing

System

Operating Manual 21

Page 22

1.2 Basic Operations

1.2.1 Making Calls

– Intercom Call

– Line Access, Outside (CO) Line

Intercom Call

You can call another extension.

PT/SLT

(DSS)

extension no.

Off-hook.

• If you use a Panasonic display proprietary telephone (PT), you can confirm your own extension number by pressing the "

personal programming. For more details, refer to "3.1.2 Personal Feature Assignment— Self-extension Number Confirmation".

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "

Operating Manual References

• 1.3.48 Hands-free Operation

• 1.3.51 Intercom Call

• 3.1.2 Personal Feature Assignment—Self-extension Number Confirmation

extension number.

Talk.Press DSS or dial

" key 2 times (" ") while on-hook, or by accessing

1.3.48 Hands-free Operation".

Line Access, Outside (CO) Line

You can call an outside party using one of the following Outside (CO) Line Access methods:

Line Access, Automatic Line Access, Outside (CO) Line Group Line Access, S-CO Line

22 Operating Manual

Page 23

PT/SLT

1.2 Basic Operations

(CO)

outside (CO)

outside

phone no.

line access no.

Off-hook.

Press CO or dial outside (CO) line access number.

Dial outside

phone number.

• Through personal programming, a proprietary telephone (PT) user can select the preferred method (Idle Line/No Line/Prime Line) of seizing a line to be used each time the user goes off-hook.

• Hands-free Operation You can make an outside (CO) line call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "

1.3.48 Hands-free Operation".

Programming Manual References

[PT Programming]

• [405-407] Flexible Outward Dialing—Day/Night/Lunch

[PC Programming]

• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch

Operating Manual References

• 1.3.48 Hands-free Operation

• 1.3.52 Line Access, Outside (CO) Line—SUMMARY

• 3.1.2 Personal Feature Assignment—Line Preference—Outgoing

Select the seized line when going off-hook.

Operating Manual 23

Page 24

1.2 Basic Operations

1.2.2 Receiving Calls

PT/SLT

When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes.

Off-hook.

Select one of the following methods:

· Lift the handset to receive the call on the preferred line. (Default: Ringing line is selected.)

· Press the SP-PHONE button.

· Press the flashing CO or INTERCOM button directly.

Talk.

• Through personal programming, a proprietary telephone (PT) user can select the method used to answer incoming calls from the 3 line preferences (No Line/Prime Line/Ringing Line).

• Hands-free Operation You can receive a call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "

1.3.48 Hands-free Operation".

Programming Manual References

[PT Programming]

• [400] CO Line Connection

• [408-410] Flexible Ringing—Day/Night/Lunch

[PC Programming]

• 9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch

• 9.3.3 Detail [3-3]—Connection

Operating Manual References

24 Operating Manual

• 1.3.4 Answering, Direct Outside (CO) Line

• 1.3.48 Hands-free Operation

• 3.1.2 Personal Feature Assignment—

Line Preference—Incoming

Select the method used to answer incoming calls.

Alternate Receiving—Ring/Voice

Select the Calling method, either ring or the other party's voice.

Page 25

1.3 Telephone Features

1.3.1 Absent Message

If you are unable to answer calls, you can select a brief message that will be shown on the displays of Panasonic display proprietary telephone (PT) users when they call you. The message you select can explain the reason for your absence, and is also shown on the display of your PT every time you go off-hook.

Message no. Message

1 Will Return Soon

2 Gone Home

3 At Ext %%% (Extension number)

4 Back at %%:%% (Hour:Minute) AM (or PM)

5 Out Until %%/%% (Month/Day)

6 In a Meeting

To set

PT/SLT

Off-hook.

To cancel

PT/SLT

Enter #.

An SLT user can enter "0" instead of "#".

C.Tone

7 5

Enter 75.

On-hook.

1 2 3

Extension no.

Hour (01

–12)

Month (01–12) / Day (01

Enter required number.

: Minute (00

–59) AM (0) / PM (1)

–31)

Off-hook.

7 5

Enter 75.

Enter 0.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.

Operating Manual 25

Page 26

1.3 Telephone Features

To confirm

Display PT

Off-hook.

• Enter the desired value in the "%" positions. You must enter the number of digits represented by the number of "%" symbols.

Feature Manual References

• 1.1.1 Absent Message

1.3.2 Account Code Entry

The manager may give personal account codes to extension users, and check their telephone usage for accounting purposes. Alternatively, an account code can be specified for each customer, to log call durations for billing purposes.

PT/SLT

(CO)

Off-hook.

account code

Enter account code (4 digits).

outside (CO)

line access no.

Press CO or dial outside (CO) line access number.

D.Tone

A PT user can press the PAUSE button instead of the FWD/DND button, and an SLT user can enter "49" instead of " ".

outside

phone no.

Dial outside phone number.

D.Tone 3

Press FWD/DND or enter .

26 Operating Manual

Page 27

1.3 Telephone Features

• You may not be able to make an outside (CO) line call without entering an account code depending on your telephone's mode of account code entry. The mode is assigned to each extension. For more details, refer to "1.1.2 Account Code Entry" in the Feature Manual.

• A Panasonic proprietary telephone (PT) user can enter an account code during a conversation or within 30 seconds after the other party hangs up (while hearing a reorder tone), by pressing the FWD/DND (Call Forwarding/Do Not Disturb) button, then entering the account code.

• Account codes may use the digits "0 through 9". Non-numeric codes such as FLASH/ RECALL and PAUSE cannot be used.

• You can clear the account code by pressing the " " key or FWD/DND button while entering the account code, and then re-enter the account code.

• If you hear a reorder tone after entering the account code, the account code entered does not exist. Enter the correct code.

• For your convenience, you can store a code together with a phone number in the telephone's memory (e.g., Speed Dialing).

Programming Manual References

[PT Programming]

• [310] Account Code

• [601-603] TRS-COS—Day/Night/Lunch

• [605] Account Code Mode

• [805] SMDR Account Code

[PC Programming]

• 9.1.6 Account Codes [1-5]

• 9.1.8 SMDR [1-7]—Selection for Printing—Account Code

• 9.2.1 Main [2-1]—Account Code Mode

• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch

Feature Manual References

• 1.1.2 Account Code Entry

• 1.1.112 Station Message Detail Recording (SMDR)

• 1.1.118 Toll Restriction (TRS) Override by Account Code

Operating Manual References

• 3.1.3 Flexible Button Assignment

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

Operating Manual 27

Page 28

1.3 Telephone Features

1.3.3 Alternate Calling—Ring/Voice

Proprietary telephone (PT) users can choose whether to be alerted to incoming calls by ringing or by the caller's voice (Alternate Receiving—Ring/Voice). The calling extension can override this choice and use the alternate method.

Ringing (Default): You can call the other party with a ring tone. You will hear a ringback tone.

Voice-calling: You can talk to the other party immediately after hearing a confirmation tone. You will not hear a ringback tone. You will not be able to hear the other party's voice until he or she answers the call.

To switch the calling method

PT/SLT

After dialing an extension number

C.Tone or R.B.Tone

Enter .

Talk.

Ring

Hello

• If the called party uses a single line telephone (SLT), Voice-calling is not available.

• Rotary SLT users cannot use this feature.

Feature Manual References

• 1.1.69 Intercom Call

Operating Manual References

• 3.1.2 Personal Feature Assignment—Alternate Receiving—Ring/Voice Select the alerting method, either ring or the other party's voice.

1.3.4 Answering, Direct Outside (CO) Line

You can answer an incoming outside (CO) line call by pressing a CO button on your proprietary telephone (PT). You do not have to lift the handset or press the SP-PHONE/MONITOR button.

No SLT

28 Operating Manual

Page 29

1.3 Telephone Features

(CO)

Press the CO flashing red rapidly.

• You can choose which line to answer when multiple incoming outside (CO) line calls arrive at the same time by pressing the preferred CO button.

Feature Manual References

• 1.1.3 Answering, Direct Outside (CO) Line

Operating Manual References

• 1.3.48 Hands-free Operation

• 3.1.2 Personal Feature Assignment—Line Preference—Incoming

Select the method used to answer incoming calls.

• 3.1.3 Flexible Button Assignment

Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (OCO) button.

1.3.5 Automatic Callback Busy (Camp-on)

If a dialed extension or a desired outside (CO) line is busy, you can set the Automatic Callback Busy feature. Then, when the extension or outside (CO) line becomes idle, your telephone will ring automatically. When you answer the callback ring:

• a dialed extension becomes idle.

• a desired outside (CO) line that is in use by another extension becomes idle.

You cannot set Automatic Callback Busy for a busy party outside of the PBX.

When you answer the callback ring:

• for an outside (CO) line call: the line is seized.

• for an intercom call: the called extension starts ringing automatically.

To set for both an outside (CO) line call and an intercom call

PT/SLT

While hearing a busy tone

Enter 6.

C.Tone

On-hook.

Operating Manual 29

Page 30

1.3 Telephone Features

To answer a callback ring set for a busy extension

PT/SLT

While hearing a callback ring

R.B.Tone

Off-hook.

Talk.

To answer a callback ring set for a busy outside (CO) line

PT/SLT

While hearing a callback ring

outside

D.Tone

Off-hook.

phone no.

Dial outside phone number.

Talk.

To cancel the callback ring (Automatic Callback Busy Cancel)

PT/SLT

Off-hook.

• If you do not answer the callback ring within 10 seconds (4 rings), this feature will be canceled.

Feature Manual References

• 1.1.4 Automatic Callback Busy (Camp-on)

1.3.6 Background Music (BGM)

You can listen to background music (BGM) through your telephone speaker while on-hook. If your extension becomes busy (off-hook, making or receiving a call etc.), the music will stop. When you go back on-hook, the music starts again.

30 Operating Manual

No SLT

Page 31

To set/cancel

While on-hook

Enter 1.

• Your PBX can be programmed not to play music when "1" is entered while on-hook.

Programming Manual References

1.3 Telephone Features

[PT Programming]

• [111] Music on Hold

• [626] BGM Control for APT

[PC Programming]

• 9.1.2 Main [1-2]—Music on Hold

• 9.2.1 Main [2-1]—BGM Control for APT

Feature Manual References

• 1.1.7 Background Music (BGM)

1.3.7 Built-in Voice Message (BV)

– Recording, Playing, or Erasing Personal BV Outgoing Messages

– Forwarding Your Calls to Built-in Voice Message

– Leaving, Playing, or Erasing Voice Messages

Operating Manual 31

Page 32

1.3 Telephone Features

Extension

Outside party

Call

Direct to extension

Leaving

one’s desk

Direct to Common

Message Area

Direct to DISA

DISA OGM

Using the DISA AA service

FWD to Personal Message Area

Operator/Manager

Common BV OGM

Common Voice Message

Personal BV OGM

Personal Voice Message

Intercept timer expires

• Wrong number is dialed

•

FWD to Personal Message Area

Personal BV OGM

Personal Voice Message

Others

Extension

Using the Direct Message feature

If an optional voice message card is installed in the PBX, a caller can leave a voice message in one of the voice message areas. There are 2 types of voice message area: personal message area and common message area. A personal message area is where callers can leave messages directly for you. When an incoming call (a call direct to your extension, or a call using the Direct Inward System Access [DISA] Automated Attendant [AA] service) is forwarded to your personal message area, the caller will hear a personal Built-in Voice Message (BV) outgoing message (OGM) and can leave a voice message. You can access your personal message area to play back or erase caller messages. A common message area is where callers can leave messages for the company. When an outside (CO) line call is automatically directed to the common message area, or when a DISA call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message. Only the operator or manager can access the common message area to play back or erase caller messages. If there are new voice messages in your personal message area or the common message area (if accessible), you will hear dial tone 4 when going off-hook. Additionally, if your telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp turns on when a message has been left. You can also perform the following operations:

• You can record, play, or erase a personal BV OGM for your personal message area.

• The operator or manager can record, play, or erase a common BV OGM for the common message area. Refer to "

2.1.3 Common BV Outgoing Messages".

• You can set incoming calls to be forwarded to your personal message area, when you cannot answer them.

32 Operating Manual

Page 33

1.3 Telephone Features

• You can leave a voice message in the personal message area of another extension, even if the extension has not been set to forward incoming calls to its personal message area, or even if no personal/common BV OGM has been recorded (Direct Message). When a caller leaves a voice message using the Direct Message feature, the voice message is automatically linked to the caller information (including the extension number and name [if stored]) in the Incoming Call Log.

• You can access the personal/common message area from an outside telephone by using a preprogrammed voice message access code. The code to enter differs depending on whether you are calling directly to an extension (that is forwarded to the extension's message area) or to the common message area, or you are calling with DISA.

Call Log

When viewing caller information, you can see whether the caller left a voice message. For more details, refer to "

1.3.18 Call Log, Incoming".

Notes

• If you set the Voice Mail Integration feature, the BV feature will not function.

• When another extension user is recording or erasing a personal/common BV OGM, you cannot perform any operations using the BV feature. When another extension user or an outside caller is performing operations other than those mentioned above, you may not be able to use the BV feature. In this case, wait a few minutes and try again.

Recording, Playing, or Erasing Personal BV Outgoing Messages

To record

PT/SLT

2 3 17

C.Tone

Off-hook.

Enter 723. Enter 1.

Enter #.

An SLT user can enter "0" instead of "#".

Record a message.

A PT user can play back the message by pressing the AUTO DIAL/STORE button instead of going on-hook.

On-hook.

Operating Manual 33

Page 34

1.3 Telephone Features

To play back

PT/SLT

To erase

PT/SLT

2 37

Enter 723.

Enter 2.

2 3 07

Enter 723. Enter 0.

C.Tone C.Tone

Enter #.

the message.

An SLT user can enter "0" instead of "#".

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.Off-hook. Confirm

C.Tone

On-hook.Off-hook.

• The AUTO DIAL/STORE button light shows the current status as follows:

Off: You are recording a message, or a message has finished playing. Red on: A message is playing.

• You can stop playback by pressing the AUTO DIAL/STORE button.

Operating Manual References

• 2.1.3 Common BV Outgoing Messages

34 Operating Manual

Page 35

Forwarding Your Calls to Built-in Voice Message

To set/cancel

PT/SLT

Cancel

All Calls

Busy/No Answer

1.3 Telephone Features

7 2 5

Off-hook.

Enter #.

An SLT user can enter "0" instead of "#".

Press FWD/DND or enter 71.

C.Tone

On-hook.

Enter required number.

For "Cancel", go on-hook directly after entering "0#".

Enter 725.

• Setting this feature also cancels other types of Call Forwarding (FWD)/Do Not Disturb (DND).

Programming Manual References

[PC Programming]

• 9.2.2 Feature settings [2-2]—FWD/DND

Operating Manual References

• 1.3.10 Call Forwarding (FWD)—All Calls

• 3.1.3 Flexible Button Assignment

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

Operating Manual 35

Page 36

1.3 Telephone Features

Leaving, Playing, or Erasing Voice Messages

To leave a voice message in a user's personal message area

From an Outside Telephone/PT/SLT

desired phone no.

Off-hook.

Dial desired phone number to access personal message area.

Calls are forwarded to the personal message area if set to be forwarded.

To leave a voice message in the common message area

Personal BV OGM &

C.Tone

Record a message.

On-hook.

From an Outside Telephone

desired phone no.

Off-hook.

Dial desired phone number to access common message area.

DISA calls are transferred to the common message area when a wrong number is dialed, or when a specified intercept timer expires.

Common BV OGM &

C.Tone

Record a message.

On-hook.

36 Operating Manual

Page 37

To leave a voice message using Direct Message

PT/SLT

1.3 Telephone Features

another

extension no.

Dial another extension number.

Off-hook.

C.Tone

2 5 17

Enter 725. Enter 1.

Record a message.

On-hook.

To view and play back a voice message in a voice message area

Display PT

When the Message/Ringer Lamp or MESSAGE button is lit (the Caller ID Indication—Personal/Common button will be lit, if assigned)

C.Tone

Press MESSAGE until the desired message is displayed.

Off-hook. Listen to the message.

Press MESSAGE.

Enter #.

An SLT user can enter "0" instead of "#".

Voice Message

To play back the message from

the beginning

To go to the next message

To erase the message*

To go back to the previous message

Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.

On-hook.

Operating Manual 37

Page 38

1.3 Telephone Features

To play back all voice messages in a voice message area

PT/SLT

2 5 27

Off-hook.

Voice Message

Enter 725. Enter 2. Enter #.

An SLT user can enter "0" instead of "#".

To play back the message from

the beginning

To go to the next message

To erase the message*

To go back to the previous message

Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.

To erase all voice messages in a voice message area

PT/SLT

C.Tone

Listen to the messages.

The messages are played in the recorded order.

On-hook.

2 57

Enter 0.Enter 725. Enter #.

An SLT user can enter "0" instead of "#".

C.Tone

On-hook.Off-hook.

38 Operating Manual

Page 39

To play back and/or erase voice messages from an outside telephone

From an Outside Telephone

C.Tone

The messages are played in the recorded order.

Off-hook.

phone no.

Dial desired phone number to access DISA

or personal/common message area.

Voice Message

Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.

desired

voice message

DISA OGM or Personal/Common BV OGM

To play back the message from the beginning

To go to the next message

To erase the message*

To go back to the previous message

access code

Enter voice message access code during DISA OGM or

personal/common BV OGM.

1 *3

1.3 Telephone Features

Listen to the messages.

•*1 To erase a voice message while listening to the message, enter "3". You will hear dial tone 3. Enter "3" again to erase the message. If you change your mind and decide not to erase the message, dial another number ("1", "2", or "9") or go on-hook while hearing dial tone 3.

•*2 For a directed call to an extension (forwarded to the extension's message area), that extension's voice message access code must be entered. While hearing the common BV OGM, the operator/manager's voice message access code must be entered.

•*3 When you are calling from an outside telephone, after hearing dial tone 3 for 5 seconds, the next message is automatically played back. You can dial any function number ("1", "2", "3", or "9") while confirming any message.

• Callers cannot put a call on hold by pressing the TRANSFER or HOLD button while recording a voice message.

• If you enter a wrong voice message access code, when trying to play back voice messages from an outside telephone, the call will be disconnected after 10 seconds. When playback is complete, or you have no voice messages recorded, the call will be disconnected after 5 seconds.

• When you erase voice messages, the caller's information is erased simultaneously.

• The MESSAGE button light or Message/Ringer Lamp shows the current status of the voice message area as follows:

Off: No voice messages, or old voice messages only Red on: New voice messages

If your telephone has no MESSAGE button or Message/Ringer Lamp, you cannot tell by looking whether there are new voice messages.

Operating Manual 39

Page 40

1.3 Telephone Features

• If a new voice message has been recorded, you will hear dial tone 4 when going off-hook.

Dial Tone 4

• When the remaining recording time for the PBX is less than 5 minutes or when 125 voice messages have been recorded, the display informs you that the voice message area is full, and you hear dial tone 5 when going off-hook. If the remaining recording time goes back to being 5 minutes or more, for example, when messages are erased, the display returns to the idle status display and you will hear another dial tone instead of dial tone 5 when going off-hook.

Dial Tone 5

• A proprietary telephone (PT) user can listen to voice messages by entering the Message Waiting Answer feature number, "784# (7840)".

1 s

Programming Manual References

[PT Programming]

• [214] BV Recording Time

• [215] Common/Personal BV OGM Recording Time

• [414-416] CO Line Mode—Day/Night/Lunch

• [438-440] DISA IRNA to BV—Day/Night/Lunch

• [621] BV Resource

• [622] BV for Extension

• [625] BV Access Code through CO Line

• [807] BV Total Recording Time

• [808] BV Card Initialization

• [963] Call Forwarding Selection

• [999] System Data Clear

[PC Programming]

• 8.4 System Data Clear

• 8.6 BV Card Initialization

• 9.2.1 Main [2-1]—FWD Selection

• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

• 9.8 BV [8]

Feature Manual References

40 Operating Manual

• 1.1.8 Built-in Voice Message (BV)

Page 41

1.3 Telephone Features

Operating Manual References

• 1.3.18 Call Log, Incoming

• 1.3.34 Direct Inward System Access (DISA)

• 3.1.3 Flexible Button Assignment Create or edit a Message button, Caller ID Indication—Personal button, or Caller ID Indication—Common button.

1.3.8 Busy Station Signaling (BSS)

If the extension that you want to call is busy, you can send a call waiting tone, to inform the extension user that your call is waiting. When the extension user hears this tone, he or she can choose to put the current party on hold, and talk to you.

PT/SLT

While hearing a busy tone after dialing an extension number

Enter 1.

• If you hear a reorder tone after dialing an extension number, this feature is not available for the other party's phone. This feature is only available if the called extension has set Call Waiting. To set Call Waiting or to answer a waiting call, refer to " Waiting".

Feature Manual References

• 1.1.9 Busy Station Signaling (BSS)

Operating Manual References

• 1.3.28 Call Waiting

1.3.9 Call Forwarding (FWD)—SUMMARY

Call

Outside party

FWD to

1.3.28 Call

Extension

Call

FWD destination

Extension

Operating Manual 41

Page 42

1.3 Telephone Features

You can have your incoming calls forwarded to a specified destination. The following methods are available:

All Calls:

All calls are forwarded to a specified extension regardless of the status of your extension.

Busy/No Answer (BSY/NA):

All calls are forwarded to a specified extension when you do not answer within a specified time period or when your extension is busy.

Follow Me (From):

If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set your calls to be forwarded from the destination extension.

To Outside (CO) Line:

All calls are forwarded to an outside party if your extension is permitted through system programming. The call duration is limited.

• The FWD/DND button light shows the current status as follows:

Off: Neither feature is set. Red on: Do Not Disturb (DND) mode Flashing red slowly: Call Forwarding (FWD) mode

• If a proprietary telephone (PT) user sets the FWD—Busy/No Answer feature, the FWD/ DND button light will keep flashing while on-hook. To stop the button from flashing, go offhook and enter "716#".

• A call can only be automatically forwarded one time. In the example below, extension A's calls are being forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied.

B C

• You can confirm the current FWD destination by pressing the FWD/DND button while onhook.

• You can set the voice mail extension number as the FWD destination to receive calls into your mailbox.

• You can set the Built-in Voice Message (BV) feature number as the FWD destination to receive calls into one of the voice message areas.

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

Original

FWD—All Calls

A B

Call or transfer a call

FWD destination

42 Operating Manual

Page 43

Programming Manual References

[PC Programming]

• 9.2.2 Feature settings [2-2]—FWD/DND

Feature Manual References

• 1.1.10 Call Forwarding (FWD)—SUMMARY

Operating Manual References

• 1.3.7 Built-in Voice Message (BV)

• 1.3.14 Call Forwarding (FWD)—CANCEL

• 1.3.35 Do Not Disturb (DND)

• 1.3.88 Voice Mail Integration

• 3.1.3 Flexible Button Assignment Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

1.3.10 Call Forwarding (FWD)—All Calls

1.3 Telephone Features

You can forward all calls to another extension.

PT/SLT

destination

extension no.

Dial destination extension number.

Off-hook.

Enter #.

An SLT user can enter "0" instead of "#".

Feature Manual References

• 1.1.11 Call Forwarding (FWD)—All Calls

Press FWD/DND or enter 71.

C.Tone

On-hook.

Enter 1.

1.3.11 Call Forwarding (FWD)—Busy/No Answer

You can forward your calls to another extension when you do not answer within a specified time period or when your extension is busy.

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1.3 Telephone Features

PT/SLT

Off-hook.

Enter #.

An SLT user can enter "0" instead of "#".

Press FWD/DND or enter 71.

C.Tone

On-hook.

Programming Manual References

[PT Programming]

• [202] Call Forwarding Start Time

[PC Programming]

• 9.1.7 Timers [1-6]—Start Time—Call Forwarding

Feature Manual References

• 1.1.12 Call Forwarding (FWD)—Busy/No Answer

Enter 2.

destination

extension no.

Dial destination extension number.

1.3.12 Call Forwarding (FWD)—Follow Me

You can set your calls to be forwarded from the destination extension. This is useful if you forget to set "Call Forwarding (FWD)—All Calls" before you leave your desk.

PT/SLT

At another extension

your

extension no.

Dial your extension number.

Off-hook.

Enter #.

An SLT user can enter "0" instead of "#".

Press FWD/DND or enter 71.

C.Tone

On-hook.

Enter 5.

• This feature can be canceled at your (original) extension or at another (destination) extension.

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1.3 Telephone Features

Feature Manual References

• 1.1.13 Call Forwarding (FWD)—Follow Me

1.3.13 Call Forwarding (FWD)—To Outside (CO) Line

You can forward all calls to an outside party if your extension is permitted through system programming.

PT/SLT

outside (CO)

line access no.

Dial outside (CO) line access number and then outside phone number.

Off-hook.

Enter #.

Press FWD/DND or enter 71.

C.Tone

On-hook.

Enter 3.

• CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.

• An account code must be entered by pressing the " " key and entering the account code after the outside (CO) line access number in Account Code—Verify-All/Forced mode.

Programming Manual References

[PT Programming]

• [205] CO-to-CO Line Call Duration

• [414-416] CO Line Mode—Day/Night/Lunch

• [605] Account Code Mode

• [607] Call Forwarding to CO Line

[PC Programming]

• 9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

• 9.2.1 Main [2-1]—Account Code Mode, Call Forward to CO

• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

outside

phone no.

(Max. 32 digits)

Feature Manual References

• 1.1.14 Call Forwarding (FWD)—To Outside (CO) Line

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1.3 Telephone Features

1.3.14 Call Forwarding (FWD)—CANCEL

You can cancel Call Forwarding (FWD) at your (original) extension or at another (destination) extension.

To cancel at your extension

PT/SLT

Off-hook.

On-hook.

Press FWD/DND or enter 71.

Enter 0.

To cancel at another extension ("FWD—Follow Me" only)

PT/SLT

Off-hook.

Press FWD/DND or enter 71.

Enter 8.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

your

extension no.

Dial your extension number.

Enter #.

An SLT user can enter "0" instead of "#".

Feature Manual References

• 1.1.10 Call Forwarding (FWD)—SUMMARY

1.3.15 Call Hold

You can place a call on hold.

46 Operating Manual

C.Tone

On-hook.

Page 47

1.3 Telephone Features

PT/SLT

During a conversation

Press HOLD or Recall/hookswitch.

• * You may have to enter the Call Hold feature number, "20", after pressing the Recall/ hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. For more details, refer to "1.1.15 Call Hold" in the Feature Manual.

• Hold Mode Change (proprietary telephone [PT] only) Pressing the HOLD button again while a call is on hold switches the status from General Call Hold mode to Exclusive Call Hold mode, or vice versa.

• You cannot hold doorphone calls.

• If a call is not retrieved within a specified time period, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected.

C.Tone

On-hook.

If an SLT connected in parallel with a PT makes another call after going on-hook, the call on hold is transferred to the called party.

• There are 2 types of Call Hold mode. The difference between them is whether other people can retrieve the held call (Call Hold) or not (Call Hold, Exclusive).

• An SLT user can hold either one intercom call or one outside (CO) line call at a time, while a PT user can hold one intercom call and multiple outside (CO) line calls. To hold multiple calls, use the Call Park feature.

Programming Manual References

[PT Programming]

• [104] SLT Hold Mode

• [111] Music on Hold

• [200] Hold Recall Time

[PC Programming]

• 9.1.2 Main [1-2]—Music on Hold

• 9.1.7 Timers [1-6]—Recall Time—Call Hold

• 9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode

Feature Manual References

• 1.1.15 Call Hold

Operating Manual References

• 1.3.17 Call Hold Retrieve

• 1.3.20 Call Park

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1.3 Telephone Features

1.3.16 Call Hold, Exclusive

You can prevent other extension users from retrieving your held call. Only the proprietary telephone (PT) user who held the call can retrieve it.

During a conversation

D.ToneC.Tone

No SLT

Press HOLD. Press HOLD again.

• Hold Mode Change (PT only) Pressing the HOLD button again while a call is on hold switches the status from General Call Hold mode to Exclusive Call Hold mode, or vice versa.

• There are 2 types of Call Hold mode. The difference between them is whether other people can retrieve the held call (Call Hold) or not (Call Hold, Exclusive).

• A PT user can hold one intercom call and multiple outside (CO) line calls. To hold multiple intercom calls, use the Call Park feature.

Programming Manual References

[PT Programming]

• [111] Music on Hold

• [200] Hold Recall Time

[PC Programming]

• 9.1.2 Main [1-2]—Music on Hold

• 9.1.7 Timers [1-6]—Recall Time—Call Hold

On-hook.

Feature Manual References

Operating Manual References

48 Operating Manual

• 1.1.16 Call Hold, Exclusive

• 1.3.17 Call Hold Retrieve

• 1.3.20 Call Park

Page 49

1.3.17 Call Hold Retrieve

You can retrieve a call that has been put on hold at the holding extension or by another extension.

PT/SLT

At the holding extension

(CO)

1.3 Telephone Features

Press flashing CO or INTERCOM. Or press Recall/hookswitch.

If the handset has been replaced, just go off-hook. (SLT only, excluding an SLT in parallel with a PT)

Talk.

To retrieve an outside (CO) line call put on hold (General Call Hold)

by another extension

(CO)

held line no.

C.Tone

Talk.

Off-hook.

Press CO, or enter 53 and then dial held line number.

To retrieve an intercom call put on hold (General Call Hold) by another extension

holding

extension no.

Dial holding extension number.

C.Tone

Talk.

Off-hook.

Enter 5.

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1.3 Telephone Features

• The CO or INTERCOM button light shows the current status as follows: — General Call Hold mode

Flashing green slowly: You have a call on hold. Flashing red slowly: Another extension has a call on hold.

— Exclusive Call Hold mode

Flashing green at moderate speed: You have a call on hold. Red on: Another extension has a call on hold.

• Call Park and Call Hold, Exclusive cannot be retrieved by this feature.

• You hear a confirmation tone when the call on hold is retrieved by entering the Call Hold Retrieve feature number.

Feature Manual References

• 1.1.17 Call Hold Retrieve

Operating Manual References

• 1.3.15 Call Hold

• 1.3.16 Call Hold, Exclusive

• 1.3.20 Call Park

1.3.18 Call Log, Incoming

If your PBX receives caller information from the telephone company (phone number and/or caller name), the PBX automatically logs this information each time you do not answer an outside (CO) line call. You can view a log of unanswered calls later to see who called and when, and use this information to call back the callers. There are 2 types of call log areas available in the PBX. One is the personal area, which logs calls for each extension separately. The other is the common area, which logs calls to multiple extensions and calls via Direct Inward System Access (DISA) Intercept Routing. Up to 20 calls can be logged in each personal area and up to 300 calls in the common area. When the call log in the personal area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the personal area call log. Similarly, when the call log in the common area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been viewed in the common area call log. For more details, refer to " Common Area Treatment". Voice messages recorded by Built-in Voice Message (BV) are stored separately from caller information. However, when a caller leaves a voice message, it is automatically linked to the caller information in the Incoming Call Log. Up to 125 voice messages can be logged. For more details, refer to " Message (BV)". You can also set caller information to be automatically logged into your personal area or the common area even when you answer an outside (CO) line call. Additionally, logged phone numbers can be edited so that you can call callers back without worrying about outside (CO) line access numbers, area codes, etc. The following information is logged:

2.1.8 The 301st Call Log, Incoming in the

1.3.7 Built-in Voice

• Caller's Phone Number & Name

• Date/Time of receiving call

• Voice Message (if stored)

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To check the number of logged calls

Display PT

While on-hook

1.3 Telephone Features

(Caller ID Selection

—Personal/Common)

New:002 Old:003

Press Caller ID Selection —Personal/Common.

• New: Call records that have not previously been viewed Old: Call records that have previously been viewed

Both new and old call records are stored in each personal and common area.

• Since the status of call records is always shown on the bottom of a proprietary telephone (PT) with a 3-line display such as the KX-T7736, pressing the Caller ID Selection— Personal/Common button while on-hook is not necessary. If both a Caller ID Selection— Personal button and a Caller ID Selection—Common button are assigned to a PT, the status of call records of the Caller ID Selection—Common button are shown on the display while on-hook.

To view caller information and call back a caller

Display PT

When the Caller ID Indication—Personal/Common button is lit

(Caller ID Indication

—Personal/Common)

(Caller ID Indication

—Personal/Common)

0 0 2: 0011223344 JOHN WHITE May15

10:23AM

002:JOHN WHITE

Press Caller ID Indication —Personal/Common.

Off-hook.

Press Caller ID Indication —Personal/Common or the Up or Down Navigator Key until the caller information is displayed.

Press # or Caller ID Selection

—Personal/Common to see

(Caller ID Indication

—Personal/Common)

other information on a PT with a one-line display.

Press Caller ID Indication —Personal/Common.

A PT user may press a CO button or dial an outside (CO) line access number first to seize a specified outside (CO) line.

002: 0011223344

002: May15 10:23A

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1.3 Telephone Features

To erase caller information

Display PT

While viewing caller information

Press TRANSFER.

• If the Call Waiting Caller ID feature is enabled for one or more outside (CO) lines, the sequence number such as "002:" will be deleted and subsequent information (Caller's number, etc.) will be moved to the left side of the display.

• Only 12 digits (or characters) of a caller's number (or name) can be displayed even though up to 16 digits (or characters) of information can be received. To scroll the display, press the FWD/DND (Call Forwarding/Do Not Disturb) button.

• To return to the idle status display, go off-hook and then on-hook. The display also returns to the idle status display automatically if no operation is performed for 20 seconds.

• To modify the logged telephone number, press the HOLD button to erase digits and then use 0 to 9,

C.Tone

and PAUSE to add numbers in front of the first digit.

To view caller information and play back an associated voice message in a voice message area

Display PT

While viewing caller information with an associated voice message (When the Message/Ringer Lamp or the MESSAGE button is lit)

C.Tone

Press MESSAGE.

Listen to the message.

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1.3 Telephone Features

To erase caller information, including associated voice message in a voice message area

Display PT

While viewing caller information or after playing back the associated voice message

C.Tone

Press TRANSFER.

Press TRANSFER again to confirm the deletion.

The caller information is erased.

To erase all caller information in the personal area

7 0

Off-hook. On-hook.

• Caller information with associated voice messages is not erased by this operation.

• To erase all caller information in the common area, refer to "2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL".

Enter 70 . Enter #.

C.Tone

To disregard the newest call/overwrite the oldest call in the personal area call log

Disregard

7 3 7

Off-hook. On-hook.

Overwrite

Enter 0 to disregard or 1 to overwrite.

C.Tone

Enter #.Enter 737.

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1.3 Telephone Features

To set/cancel logging of caller information when answering a call

PT/SLT

Cancel

7 3 8

Personal area

Common area

C.Tone

Off-hook. On-hook.

Enter 738. Enter required number. Enter #.

An SLT user can enter "0" instead of "#".

• If you press the Caller ID Indication—Personal/Common button during a conversation, the caller's information is logged regardless of this setting.

• You can set logging of caller information in both the personal area and the common area at the same time.

• New information of calls that you did not answer will be displayed first.

• Information of answered calls is logged as old (already viewed) information.

• A Caller ID Indication—Personal/Common button can be used to:

– Inform you of calls logged in your personal area or the common area,

– Store the information of an incoming call during a conversation, and

– View caller information while on-hook and call back a caller whose information is

stored in your personal area or the common area.

• A Caller ID Selection—Personal/Common button can be used to:

– Display and cycle through the information of an incoming call during a conversation,

while receiving a call, or while viewing caller information,

– Display the number of logged calls while on-hook, and

– Inform you that the personal or common area call log is full.

• If a Caller ID Indication—Common button is not assigned to any PT when calls arrive at multiple PTs or via the DISA Intercept Routing feature, caller information will be logged in the personal area of the PT that is connected to the lowest-numbered jack on the PBX, and a Caller ID Indication—Personal button will light.

• Even if you answer a call, you can log the caller's information by pressing the Caller ID Indication button during the conversation.

• You can lock your personal area call log (including caller information with associated voice messages) so that other extensions cannot access your logged information. Refer to "

1.3.44 Extension Lock".

• Caller information is also logged for unscreened transferred calls, even if not answered. In this case, the caller information will be logged in the final destination's personal area.

• When viewing caller information with the Caller ID Indication—Common button, an extension user other than the operator or manager cannot play back associated voice messages in the common message area. Voice messages in the common message area can be played back or erased by the operator or manager only.

• If voice messages without caller information are recorded, "Voice Message" will be shown on a display PT instead of the caller's phone number while you are viewing caller information.

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1.3 Telephone Features

• Even if there are message waiting indications left at your extension, the Message/Ringer Lamp or the MESSAGE button light that displays notifications from the Message Waiting feature turns off while you are viewing caller information with the Caller ID Indication— Personal/Common button.

• If your telephone has no MESSAGE button, you cannot play back associated voice messages while viewing caller information.

Programming Manual References

[PT Programming]

• [900] Caller ID

• [901] Caller ID Area Code

• [902] Caller ID Modification for Local Calls

• [903] Caller ID Modification for Long-distance Calls

• [904] Caller ID Log Priority

• [906] Caller ID SMDR Format

• [907] Caller ID SMDR Printout

• [909] Common Area Call Log Check

• [913] Call Waiting Caller ID Assignment

[PC Programming]

• 9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller

ID, Caller ID Modification—Local Area Code (for Local Call 1–5), Caller ID Modification—Removed Digits, Caller ID Modification—Added Number, Caller ID SMDR Format, Caller ID SMDR Printout

• 9.9.3 Call Log [9-3]—Caller ID Log Priority, Common Area Call Log Check, 21st Call

Feature Manual References

• 1.1.30 Caller ID

• 1.1.18 Call Log, Incoming

• 1.1.112 Station Message Detail Recording (SMDR)

Operating Manual References

• 1.3.7 Built-in Voice Message (BV)

• 1.3.19 Call Log Display Lock, Incoming in the Personal Area

• 1.3.44 Extension Lock

• 2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL

• 2.1.2 Call Log Display Lock, Incoming in the Common Area

• 2.1.8 The 301st Call Log, Incoming in the Common Area Treatment

• 3.1.3 Flexible Button Assignment

Create or edit a Caller ID Indication—Personal button, Caller ID Indication—Common button, Caller ID Selection—Personal button, Caller ID Selection—Common button, or Message button.

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1.3 Telephone Features

1.3.19 Call Log Display Lock, Incoming in the Personal Area

You can lock your proprietary telephone (PT) so that Incoming Call Log information is not shown on the display when you press the Caller ID Indication—Personal button. This can be useful to prevent other people from viewing caller information logged in your personal area.

To lock/unlock

No SLT

Off-hook.

lock code lock code

Enter 77. Enter lock code (4 digits) 2 times

to lock or one time to unlock.

lock code

Lock

Unlock

C.Tone

Enter #.

• If you forget the code or cannot unlock your phone, ask your operator or manager. He or she can unlock your extension (Remote Extension Lock).

• The operator or manager can cancel this feature for all extensions (Extension Lock— CANCEL ALL).

• This feature also functions as Extension Lock.

Feature Manual References

• 1.1.18 Call Log, Incoming

Operating Manual References

• 1.3.18 Call Log, Incoming

• 1.3.44 Extension Lock

• 2.1.2 Call Log Display Lock, Incoming in the Common Area

• 2.1.6 Remote Extension Lock

• 2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL

On-hook.

1.3.20 Call Park

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. Up to 10 calls can be parked in the PBX.

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To park a call

PT/SLT

During a conversation

1.3 Telephone Features

D.Tone

Enter 22.

Press HOLD or

Recall/hookswitch.

To retrieve (Call Park Retrieve)

PT/SLT

Off-hook.

Enter 52. Dial stored parking

zone number

parking zone no.

Dial parking zone number (0–9).

stored parking

zone no.

(0–9).

C.ToneC.Tone &

On-hook.

C.Tone

Talk.

• If you hear a busy tone when parking a call, the parking zone is unavailable. Dial another parking zone number directly.

• If you hear a reorder tone when retrieving a parked call, there is no held call in that location. Confirm the stored parking zone number.

• After you park a call, you can perform other operations.

Programming Manual References

[PT Programming]

• [200] Hold Recall Time

[PC Programming]

• 9.1.7 Timers [1-6]—Recall Time—Call Hold

Feature Manual References

• 1.1.19 Call Park

Operating Manual References

• 1.3.15 Call Hold

• 1.3.16 Call Hold, Exclusive

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1.3 Telephone Features

1.3.21 Call Pickup, Directed

Without leaving your desk, you can answer an incoming call that is ringing at another extension.

PT/SLT

extension no.

Dial extension number.

C.Tone (Optional)

Talk.

Off-hook.

Enter 4.

• If you hear a reorder tone when trying to pick up calls with this feature, the ringing extension has set the Call Pickup Deny feature.

Programming Manual References

[PT Programming]

• [117] Call Pickup Tone

[PC Programming]

• 9.1.11 Detail [1-10]—Extension—Call Pickup Tone

Feature Manual References

• 1.1.20 Call Pickup, Directed

Operating Manual References

• 1.3.23 Call Pickup Deny

1.3.22 Call Pickup, Group

Without leaving your desk, you can answer an incoming call that is ringing at another extension within your extension group.

PT/SLT

Off-hook.

58 Operating Manual

4 0

Enter 40.

C.Tone (Optional)

Talk.

Page 59

1.3 Telephone Features

• If you hear a reorder tone when trying to pick up calls with this feature, the ringing extension has set the Call Pickup Deny feature.

Programming Manual References

[PT Programming]

• [117] Call Pickup Tone

• [600] Extension Group

[PC Programming]

• 9.1.11 Detail [1-10]—Extension—Call Pickup Tone

• 9.2.11 Extension Group [2-6]—Group No.

Feature Manual References

• 1.1.21 Call Pickup, Group

• 1.1.53 Extension Group

Operating Manual References

• 1.3.23 Call Pickup Deny

1.3.23 Call Pickup Deny

You can prevent other extension users from picking up your calls.

PT/SLT

Off-hook. On-hook.

Programming Manual References

[PC Programming]

• 9.2.2 Feature settings [2-2]—Call Pickup Deny

Feature Manual References

• 1.1.22 Call Pickup Deny

Enter 72.

Enter 1 to prevent or 0 to allow.

Prevent

Allow

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

Operating Manual References

• 1.3.21 Call Pickup, Directed

• 1.3.22 Call Pickup, Group

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1.3 Telephone Features

1.3.24 Call Retrieving from a TAM (Telephone Answering Machine)

Without leaving your desk, you can answer an incoming call that was received by a preprogrammed Telephone Answering Machine (TAM) extension from your phone.

PT/SLT

While the TAM is answering a call

TAM extension no.

Off-hook.

• If you hear a reorder tone when trying to retrieve a call from a TAM, the dialed extension is not the TAM extension, or the TAM cannot answer the call because it is performing another operation.

Programming Manual References

[PT Programming]

• [611] TAM Extension

[PC Programming]

• 9.2.1 Main [2-1]—TAM Connection

Feature Manual References

• 1.1.23 Call Retrieving from a TAM (Telephone Answering Machine)

Dial TAM extension number.

1.3.25 Call Splitting

B.Tone

Enter 4.

Talk.

When talking to one party with another party on hold, you can switch between the 2 parties.

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During a conversation

C.Tone

1.3 Telephone Features

(CO)

Press HOLD.

Disregard this step if both parties are extensions.

C.Tone

Press CO or INTERCOM.

Disregard this step if both parties are extensions.

SLT

During a conversation

C.Tone &

Press Recall/ hookswitch.

D.Tone

Press CO or

INTERCOM.

(CO)

Talk to the other party.

Talk to the original party.

The other party will be on hold.

Press Recall/ hookswitch.

Press HOLD.

Talk to the original party.

The other party will be on hold.

• This feature is not available for calls from doorphones or paging announcements.

Feature Manual References

• 1.1.24 Call Splitting

Operating Manual References

• 1.3.15 Call Hold

• 1.3.16 Call Hold, Exclusive

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1.3 Telephone Features

1.3.26 Call Transfer—To Extension

You can transfer incoming calls to another extension. Depending on the setting of your PBX, proprietary telephone (PT) users may also be able to transfer incoming outside (CO) line calls to another extension simply by pressing the corresponding Direct Station Selection (DSS) button (One-touch Transfer).

To transfer

PT/SLT

During a conversation

Press TRANSFER or Recall/hookswitch.

Talk.

If you wish, you can inform the destination extension about the call you are transferring.

C.Tone & D.Tone

(DSS)

extension no.

Press DSS or dial extension number.

On-hook.

The call is transferred.

To transfer with a one-touch operation (One-touch Transfer)

During a conversation

(DSS)

R.B.Tone

Press DSS.

62 Operating Manual

Talk.

If you wish, you can inform the destination extension about the call you are transferring.

On-hook.

The call is transferred.

Page 63

1.3 Telephone Features

• You can go on-hook before the destination extension answers the call. If the destination extension does not answer the call within a specified time period, you will hear an alarm tone, and the call will return to you. If you do not answer the call within 30 minutes after it returns to you, the call will be disconnected.

• When the dialed extension is busy, you may access the extension by entering "1" (Busy Station Signaling [BSS]) or "2" (Executive Busy Override) and then going on-hook.

• To return to the held call before the destination answers, press the TRANSFER button or corresponding CO/INTERCOM button, or press the Recall/hookswitch.

Programming Manual References

[PT Programming]

• [005] One-touch Transfer Using a DSS Button

• [104] SLT Hold Mode

• [111] Music on Hold

• [201] Transfer Recall Time

[PC Programming]

• 9.1.2 Main [1-2]—Music on Hold

• 9.1.7 Timers [1-6]—Recall Time—Call Transfer

• 9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, DSS—One-touch Transfer

Using a DSS Button

Feature Manual References

• 1.1.15 Call Hold

• 1.1.25 Call Transfer—To Extension

Operating Manual References

• 3.1.3 Flexible Button Assignment

Create or edit a Direct Station Selection (DSS) button.

1.3.27 Call Transfer—To Outside (CO) Line

You can transfer incoming calls to outside destination when your proprietary telephone (PT) is permitted through system programming.

No SLT

Operating Manual 63

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1.3 Telephone Features

During a conversation

(CO)

C.Tone & D.Tone

Press TRANSFER. Dial outside phone

outside (CO)

line access no.

Press CO or dial outside (CO) line access number.

outside

phone no.

number.

• To return to the held call before the destination answers, press the TRANSFER button or corresponding CO/INTERCOM button.

• After transferring the call to an outside party, you can join the call by pressing the CO button that you used to transfer the call. A 3-party conference call is established (Conference).

• To change the transfer destination before going on-hook, press the CO button whose indicator is flashing slowly to retrieve the call, then repeat the Call Transfer procedure.

Programming Manual References

[PT Programming]

• [111] Music on Hold

• [205] CO-to-CO Line Call Duration

• [420] CPC Signal Detection—Incoming

• [606] Call Transfer to CO Line

[PC Programming]

• 9.1.2 Main [1-2]—Music on Hold

• 9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

• 9.2.1 Main [2-1]—Transfer to CO

• 9.3.3 Detail [3-3]—CPC Signal Detection—Incoming

R.B.Tone

On-hook.Talk.

The call is transferred.

Feature Manual References

Operating Manual References

64 Operating Manual

• 1.1.26 Call Transfer—To Outside (CO) Line

• 1.3.31 Conference

Page 65

1.3 Telephone Features

1.3.28 Call Waiting

During a conversation, you can be informed of a waiting call by a tone through the built-in speaker of your proprietary telephone (PT) or the handset of your single line telephone (SLT) (Default: Disable). You can answer the second call by disconnecting the current call or placing the current call on hold. To change the call waiting tone using your PT, refer to "3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection".

To set/cancel for outside (CO) line calls

PT/SLT

Set

3 17

Cancel

C.Tone

Off-hook.

Enter 731.

Enter 1 to set or 0 to cancel.

An SLT user can enter "0" instead of "#".

To set/cancel for intercom/doorphone calls

PT/SLT

Set

Cancel

Enter 1 to set or 0 to cancel.

Enter #.

An SLT user can enter "0" instead of "#".

Off-hook.

3 27

Enter 732.

To disconnect the current call and then talk to the new party

Enter #.

On-hook.

C.Tone

On-hook.

While hearing a call waiting tone

(CO)

Press CO or INTERCOM.

Talk to the new party.

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1.3 Telephone Features

SLT

While hearing a call waiting tone

On-hook.

Off-hook.

Talk to the new party.

To hold the current call and then talk to the new party

While hearing a call waiting tone

(CO)

Press HOLD.

Press CO or INTERCOM.

Disregard this step if both parties are extensions.

Talk to the new party.

SLT

While hearing a call waiting tone

Press Recall/ hookswitch.

• * You may have to enter the Call Hold feature number, "20", after pressing the Recall/

• An SLT user cannot transfer a new call while holding the current call. To transfer the new

• If a call waiting tone is heard but the corresponding CO button does not flash, this tone is

66 Operating Manual

C. Tone & D.Tone

On-hook.

Off-hook.

Talk to the new party.

hookswitch on your SLT, depending on the SLT Hold Mode of your PBX. For more details, refer to "1.1.15 Call Hold" in the Feature Manual.

call, first park the original call using the Call Park feature, then go on-hook and off-hook.

an external call waiting tone from the telephone company. In this case, refer to "

1.3.30 Call

Waiting from the Telephone Company" or "1.3.45 External Feature Access (EFA)".

Page 67

1.3 Telephone Features

Programming Manual References

[PT Programming]

• [104] SLT Hold Mode

• [115] Extension Ring Tone Pattern

• [423] CO Line Ring Tone Pattern

[PC Programming]

• 9.1.11 Detail [1-10]—Extension—Ring Tone Pattern, Single Line Telephone—Hold Mode

• 9.2.2 Feature settings [2-2]—Call Waiting—intercom calls, Call Waiting—outside calls

• 9.3.3 Detail [3-3]—Ring Tone Pattern

Feature Manual References

• 1.1.15 Call Hold

• 1.1.27 Call Waiting

Operating Manual References

• 1.3.8 Busy Station Signaling (BSS)

• 1.3.20 Call Park

• 1.3.30 Call Waiting from the Telephone Company

• 1.3.33 Data Line Security

• 1.3.45 External Feature Access (EFA)

• 3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection

Default (Tone 1)

Special Tones (Tone 2)

15 s

5 s

1.3.29 Call Waiting Caller ID

Your telephone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (CO) line. If Caller ID service has been contracted for, the new caller's information, such as the name and telephone number, will be displayed (flashing) on your proprietary telephone (PT) for a preprogrammed length of time. You can answer the second call by disconnecting the current call or placing the current call on hold.

No SLT

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1.3 Telephone Features

To disconnect the current call and then talk to the new party

Display PT

While hearing a call waiting tone and viewing caller information

On-hook.

Off-hook.

Talk to the new party.

To hold the current call and then talk to the new party

Display PT

While hearing a call waiting tone and viewing caller information

Press FLASH/RECALL.

• To return to the original party, repeat the operation.

• If you do not press the FLASH/RECALL button while the information is displayed (flashing), the caller information is automatically recorded in your personal area and the Caller ID Indication—Personal button lights if the call has been directed to your PT. A call directed to multiple extensions is automatically recorded in the common area and all corresponding Caller ID Indication—Common buttons light.

• The TRANSFER button, HOLD button, and CONF button do not function while the new caller information is flashing.

Talk to the new party.

68 Operating Manual

Page 69

1.3 Telephone Features

Programming Manual References

[PT Programming]

• [414-416] CO Line Mode—Day/Night/Lunch

• [900] Caller ID

• [908] Call Waiting Caller ID Time

• [913] Call Waiting Caller ID Assignment

• [914] Call Waiting Caller ID CAS Receive Time

• [915] Caller ID Checksum

• [968] KX-T7700 Series Incoming Lamp Control

[PC Programming]

• 9.1.11 Detail [1-10]—Proprietary Telephone—KX-T7700 Series Incoming Lamp Control

• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

• 9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller ID, Call Waiting Caller ID Time, Call Waiting Caller ID CAS Receive Time, Caller ID Checksum

Feature Manual References

• 1.1.28 Call Waiting Caller ID

Operating Manual References

• 1.3.18 Call Log, Incoming

1.3.30 Call Waiting from the Telephone Company

Your telephone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (CO) line. For more details, consult your telephone company.

PT SLT

While hearing a call waiting tone While hearing a call waiting tone

Enter 6.

Press FLASH/RECALL.

• To return to the original party, repeat the operation.

Press Recall/ hookswitch.

C. Tone & D.Tone

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Page 70

1.3 Telephone Features

Programming Manual References

[PT Programming]

• [110] Flash/Recall Key Mode

• [418] Flash/Recall Time

[PC Programming]

• 9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode

• 9.3.3 Detail [3-3]—Flash/Recall Time

Feature Manual References

• 1.1.15 Call Hold

• 1.1.29 Call Waiting from the Telephone Company

Operating Manual References

• 1.3.45 External Feature Access (EFA)

1.3.31 Conference

You can add a third party to your conversation. A conference call can be made up of 3 extensions, one extension and 2 outside parties, or 2 extensions and one outside party.

To establish a 3-party conference call

PT/SLT

During a conversation

Press CONF or Recall/hookswitch.

C.Tone (Optional)

desired

phone no.

Dial desired phone number.

For an outside phone number, press the CO button or seize an outside (CO) line before dialing the phone number.

Talk.

Talk to the third party.

Press CONF or Recall/hookswitch

and then enter 3.

A 3-party conference call is now established.

70 Operating Manual

Page 71

To disconnect one party and then talk to the other

During a conversation

(CO)

1.3 Telephone Features

Press CO or INTERCOM.

Talk.

To put the third party on hold and talk to the original party

SLT

Press Recall/hookswitch.

Talk.

To leave a 3-party conference call

PT/SLT

When you are talking with 2 extensions or one extension and one outside party

The other 2 parties can continue

On-hook.

their conversation.

• To return to the held call before the third party joins, press the corresponding CO or INTERCOM button or press the Recall/hookswitch.

• By pressing the CO button corresponding to an outside (CO) line that is not being used by the conference, a proprietary telephone (PT) user can exit from the conference, leaving the other 2 parties connected unless they are both on outside (CO) lines. If the other parties are both on outside (CO) lines, they will be disconnected.

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1.3 Telephone Features

Programming Manual References

[PT Programming]

• [104] SLT Hold Mode

• [105] Conference Tone

[PC Programming]

• 9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, Conference—Conference

Feature Manual References

• 1.1.15 Call Hold

• 1.1.33 Conference

Operating Manual References

• 1.3.32 Conference, Unattended

• 1.3.40 Executive Busy Override—Extension

• 1.3.41 Executive Busy Override—Outside (CO) Line

• 3.1.3 Flexible Button Assignment

To ne

Create or edit a Conference button.

1.3.32 Conference, Unattended

The proprietary telephone (PT) user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. Certain extensions may be restricted from executing this feature through system programming.

To leave a conference call and establish an unattended conference call

When you are talking with 2 outside parties

Press CONF.

No SLT

72 Operating Manual

Page 73

To return while others are talking

(CO)

Press the CO flashing green at moderate speed.

• CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both outside parties will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected. The originating extension user will hear a ring tone or an alarm tone before the time limit. If the originating extension does not return to the conference within a specified time period, the unattended conference call will be disconnected.

Programming Manual References

[PT Programming]

• [205] CO-to-CO Line Call Duration

• [606] Call Transfer to CO Line

[PC Programming]

• 9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

• 9.2.1 Main [2-1]—Transfer to CO

1.3 Telephone Features

Feature Manual References

• 1.1.34 Conference, Unattended

Operating Manual References

• 1.3.31 Conference

• 3.1.3 Flexible Button Assignment

Create or edit a Conference button.

1.3.33 Data Line Security

You can protect the line against audible notification tones, such as call waiting tones or hold alarm tones during a conversation. Set this feature if your extension has a data communication device such as a computer or fax machine connected, to ensure secure data transmission.

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1.3 Telephone Features

To set/cancel

PT/SLT

Set

3 07

Cancel

C.Tone

Off-hook. On-hook.

Enter 730.

Enter 1 to set or 0 to cancel.

An SLT user can enter "0" instead of "#".

Programming Manual References

[PC Programming]

• 9.2.2 Feature settings [2-2]—Data Line Security

Feature Manual References

• 1.1.15 Call Hold

• 1.1.37 Data Line Security

Operating Manual References

• 1.3.28 Call Waiting

• 1.3.40 Executive Busy Override—Extension

• 1.3.41 Executive Busy Override—Outside (CO) Line

1.3.34 Direct Inward System Access (DISA)

Enter #.

When an outside caller dials a specified telephone number of the PBX, a prerecorded Direct Inward System Access (DISA) outgoing message (OGM) can greet the caller and give information about how to access an extension. The operator does not need to be involved. If there is no recorded message, the caller will hear a short beep instead of the DISA OGM. The operator or manager can record, play, or erase a DISA OGM. Refer to "2.1.5 Outgoing Message (OGM) for DISA" The caller may also be able to access system features or call an outside party by using the caller's password (DISA security code), depending on the security mode. For more details, refer to "1.1.41 Direct Inward System Access (DISA)" in the Feature Manual.

74 Operating Manual

Call

Outside party

DISA OGM

Supported destinations

Page 75

To call an extension

From an Outside Telephone

In No Security Mode/Trunk Security Mode

DISA

phone no.

Off-hook.

In All Security Mode

Dial DISA phone number.

R.B.Tone & DISA OGM (or one short beep)

desired

extension no.

Dial desired extension number.

You can dial the preprogrammed AA number instead.

R.B.Tone

1.3 Telephone Features

Off-hook.

Dial DISA phone number.

One short beep

DISA

phone no.

R.B.Tone & DISA OGM (or one short beep)

desired

extension no.

Dial desired extension number.

You can dial the preprogrammed AA number instead.

R.B.Tone

Enter

DISA security code

Enter

DISA security code

–

10 digits).

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Page 76

1.3 Telephone Features

To call an outside party

From an Outside Telephone

In No Security Mode

DISA

R.B.Tone & DISA OGM (or one short beep)

Off-hook.

phone no.

Dial

DISA

phone number.

In Trunk Security Mode/All Security Mode

DISA

Off-hook.

phone no.

Dial

DISA

phone number

R.B.Tone & DISA OGM (or one short beep)

outside

One short beep

Seize an outside (CO) line before dialing the outside phone number.

phone no.

Dial outside phone number.

outside

phone no.

Dial outside phone number.

Seize an outside (CO) line before dialing the outside phone number.

DISA security code

Enter

DISA security code

–

10 digits).

• WARNING

• If you dial 4 digits or more when dialing an extension number, the call will be disconnected.

• CO-to-CO Line Call Duration

76 Operating Manual

There is a risk that fraudulent telephone calls will be made using the Outside-toOutside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a) Enabling DISA security (Trunk Security or All Security). b) Keeping DISA security codes secret. c) Selecting complex, random codes that cannot be easily guessed. d) Changing codes regularly.

When you dial an invalid extension number of 3 digits or less, the call is redirected to the preprogrammed intercept destinations or disconnected, according to system programming.

The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.

Page 77

1.3 Telephone Features

• If the DISA Automated Attendant (AA) service is used, you can access the desired party simply by pressing a preprogrammed single-digit number (DISA AA number) while or after hearing a DISA OGM or after a short beep. AA menus can be up to 3 levels deep.

• If you enter an invalid security code 3 times consecutively, the call will be disconnected automatically. If you enter a DISA security code a second and third time, dialing "

" is not

necessary.

Programming Manual References

[PT Programming]

• [009] Extension Number

• [100] Hunting Group Set

• [111] Music on Hold

• [128] Ringback Tone Pattern

• [205] CO-to-CO Line Call Duration

• [408-410] Flexible Ringing—Day/Night/Lunch

• [414-416] CO Line Mode—Day/Night/Lunch

• [420] CPC Signal Detection—Incoming

• [421] CPC Signal Detection—Outgoing

• [438-440] DISA IRNA to BV—Day/Night/Lunch

• [500] DISA Incoming Call Dial Mode

• [501] DISA Built-in AA

• [503] FAX Connection

• [504] DISA Delayed Answer Time

• [505] DISA Wait Time after OGM

• [506] DISA Busy Mode

• [507] DISA Intercept Mode

• [508] DISA Ring Time before Intercept

• [509] DISA Ring Time after Intercept

• [510] DISA No Dial Mode

• [511] DISA Security Mode

• [512] DISA Security Code

• [513] Cyclic Tone Detection

• [514] FAX Tone Detection

• [515] Intercept Time for Internal DISA

• [516] DISA Incoming Assignment

• [517] DISA AA Wait Time

• [518] DISA Tone after Security Code

• [530] DISA Security Code Digits

• [531] DISA Ringback Tone

• [540-549] 3-level AA Assignment

• [600] Extension Group

Operating Manual 77

Page 78

1.3 Telephone Features

Programming Manual References

[PC Programming]

• 9.1.2 Main [1-2]—Music on Hold

• 9.1.3 Numbering Plan [1-3]—Ext. no.

• 9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

• 9.1.11 Detail [1-10]—Extension—Ringback Tone Pattern

• 9.2.11 Extension Group [2-6]—Group No., Extension Hunting—Extension Hunting

• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

• 9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch

• 9.3.3 Detail [3-3]—CPC Signal Detection—Incoming, CPC Signal Detection—

• 9.6 DISA [6]

• 9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch

Feature Manual References

• 1.1.41 Direct Inward System Access (DISA)

Operating Manual References

• 2.1.5 Outgoing Message (OGM) for DISA

• 3.2.2 System Programming (Manager Programming)—

Outgoing

[512] DISA Security Code [530] DISA Security Code Digits

1.3.35 Do Not Disturb (DND)

You can set your telephone to prevent incoming calls from ringing at your telephone. This can be useful in situations where you do not want to be disturbed, for example during a meeting.

To set/cancel

PT/SLT

Set

Cancel

Enter 4 to set or 0 to cancel.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.

Off-hook.

Press FWD/DND or enter 71.

78 Operating Manual

Page 79

1.3 Telephone Features

• The FWD/DND (Call Forwarding/Do Not Disturb) button light shows the current status as follows:

Off: Neither feature is set. Red on: DND mode Flashing red slowly: FWD mode

• If your extension has set this feature, calling extensions will hear a DND tone.

• If this feature is set, the FWD feature does not function.

• Extensions can override this feature and call extensions in DND mode (DND Override) if they are allowed to do so through system programming.

• Outside (CO) line calls can be received at your extension, but the telephone will not ring. The corresponding CO button will flash when an outside (CO) line call is received, and you can answer the call by pressing this button.

• Even if this feature is set, timed reminder alarms and hold recall tones (ring tones or alarm tones) will still ring.

Programming Manual References

[PT Programming]

• [414-416] CO Line Mode—Day/Night/Lunch

• [609] DND Override

[PC Programming]

• 9.2.1 Main [2-1]—DND Override

• 9.2.2 Feature settings [2-2]—FWD/DND

• 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

• 1.1.44 Do Not Disturb (DND)

Operating Manual References

• 1.3.9 Call Forwarding (FWD)—SUMMARY

• 1.3.36 Do Not Disturb (DND) Override

• 3.1.3 Flexible Button Assignment

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb) button.

1.3.36 Do Not Disturb (DND) Override

You can call users who have set the Do Not Disturb (DND) feature, if your extension is permitted through system programming.

PT/SLT

While hearing the DND tone

Enter 2.

R.B.Tone

Talk.

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1.3 Telephone Features

• If you hear the DND tone, enter "2", and then hear a busy tone, the called extension is busy. You can use the Automatic Callback Busy feature.

Programming Manual References

[PT Programming]

• [609] DND Override

[PC Programming]

• 9.2.1 Main [2-1]—DND Override

Feature Manual References

• 1.1.45 Do Not Disturb (DND) Override

Operating Manual References

• 1.3.5 Automatic Callback Busy (Camp-on)

• 1.3.35 Do Not Disturb (DND)

1.3.37 Door Open

You can unlock a door from your extension, if enabled through system programming.

From an enabled extension

PT/SLT

5 5

Off-hook.

Enter 55.

From an extension that is on a call with a doorphone

PT/SLT

door opener no.

C.Tone

Dial door opener number (1–4).

On-hook.

Enter 5 or press Recall/hookswitch and then enter 5.

80 Operating Manual

On-hook.

Page 81

• The door will stay open for a specified time period.

• To keep the door open longer, enter "5" again using a Panasonic proprietary telephone (PT).

Programming Manual References

[PT Programming]

• [703-705] Door Opener—Day/Night/Lunch

• [709] Door Open Duration

[PC Programming]

• 9.7.1 Ringing & Door Opener [7-1]—Door Opener 1–4—Day, Night, Lunch

• 9.7.2 Others [7-2]—Door Open Duration—Door 1–4

Feature Manual References

• 1.1.46 Door Open

1.3.38 Doorphone Call

1.3 Telephone Features

You can talk to a person at the door through the doorphone. The extensions that are permitted to be called when a visitor presses the Call button on a doorphone are determined through system programming.

To call from the doorphone

Doorphone

Press Call button (for 1 s).

Talk.

To answer a call from a doorphone

PT/SLT

Off-hook.

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Page 82

1.3 Telephone Features

To call a doorphone

PT/SLT

3 1

Enter 31.

doorphone no.

Dial doorphone number (1–4).

C.Tone

Talk.Off-hook.

• If no one answers a doorphone call within a specified time period, ringing stops and the call is canceled.

• Doorphones 1 and 2 (or doorphones 3 and 4) cannot be used at the same time. When one is in use, you cannot have a conversation with the other.

Programming Manual References

[PT Programming]

• [700-702] Doorphone Ringing—Day/Night/Lunch

• [706] Doorphone Ring Tone Pattern

• [707] Doorphone Access Tone

• [708] Doorphone Ring Time

• [710] Doorphone Ring/Chime

• [711] Doorphone Chime Assignment

• [712] Doorphone Chime Pattern

[PC Programming]

• 9.7.1 Ringing & Door Opener [7-1]—Doorphone 1–4—Day, Night, Lunch

• 9.7.2 Others [7-2]—Doorphone Ring Tone Pattern—Door 1–4, Doorphone Access

Tone—Door 1–4, Doorphone Ring Time—Door 1–4, Doorphone Ring / Chime—Door 1–4, Doorphone Chime Assignment—Door 1–4, Doorphone Chime Pattern—Door 1–4

Feature Manual References

• 1.1.47 Doorbell/Door Chime

• 1.1.48 Doorphone Call

Operating Manual References

• 1.3.80 Room Monitor

1.3.39 Emergency Call

You can dial preprogrammed emergency numbers after seizing an outside (CO) line, regardless of any dialing restrictions on your extension.

82 Operating Manual

Page 83

PT/SLT

(CO)

outside (CO)

line access no.

Off-hook.

• This feature will function even when:

Programming Manual References

Press CO or dial outside (CO) line access number.

— In Account Code—Verify-All/Verify-Toll/Forced Mode

— Restricted by the current class of service (COS)

— In Extension Lock

[PT Programming]

• [309] Emergency Number

• [403] Host PBX Access Code

[PC Programming]

• 9.3.3 Detail [3-3]—Host PBX Access Codes

• 9.5.4 Emergency Number & Others [5-4]—Emergency Number

1.3 Telephone Features

emergency no.

D.Tone

Dial emergency number.

Feature Manual References

• 1.1.49 Emergency Call

1.3.40 Executive Busy Override—Extension

You can join an existing intercom call, establishing a 3-party conference call, if your extension is permitted through system programming.

To join an intercom call

PT/SLT

While hearing a busy tone

Enter 2.

C.Tone (Optional)

A 3-party conference call is now established.

Talk.

Operating Manual 83

Page 84

1.3 Telephone Features

To disconnect one party and talk with another when one of the parties is an outside party

(CO)

Press CO or INTERCOM.

To leave the conference call

PT/SLT

The other 2 parties can continue their conversation.

On-hook.

• You can also prevent others from joining your conversations. Refer to "1.3.42 Executive Busy Override Deny".

Programming Manual References

[PT Programming]

• [105] Conference Tone

• [608] Executive Busy Override

[PC Programming]

• 9.1.11 Detail [1-10]—Conference—Conference Tone

• 9.2.1 Main [2-1]—Busy Override

Talk.

Feature Manual References

Operating Manual References

84 Operating Manual

• 1.1.50 Executive Busy Override—Extension

• 1.3.42 Executive Busy Override Deny

Page 85

1.3.41 Executive Busy Override—Outside (CO) Line

You can join an existing outside (CO) line call, establishing a 3-party conference call, if your proprietary telephone (PT) is permitted through system programming.

To join an outside (CO) line call

1.3 Telephone Features

No SLT

(CO)

Off-hook. Press red CO.

C.Tone (Optional)

A 3-party conference call is now established.

Talk.

To disconnect one party and talk with another when one of the parties is an outside party

(CO)

Press CO or INTERCOM.

Talk.

To leave the conference call

The other 2 parties can continue their conversation.

On-hook.

• You can also prevent others from joining your conversations. Refer to "1.3.42 Executive Busy Override Deny".

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Page 86

1.3 Telephone Features

Programming Manual References

[PT Programming]

• [105] Conference Tone

• [608] Executive Busy Override

[PC Programming]

• 9.1.11 Detail [1-10]—Conference—Conference Tone

• 9.2.1 Main [2-1]—Busy Override

Feature Manual References

• 1.1.51 Executive Busy Override—Outside (CO) Line

Operating Manual References

• 1.3.42 Executive Busy Override Deny

1.3.42 Executive Busy Override Deny

You can prevent other extension users from using the Executive Busy Override feature to join an ongoing call.

PT/SLT

3 37

Off-hook.

Programming Manual References

[PT Programming]

• [608] Executive Busy Override

[PC Programming]

• 9.2.1 Main [2-1]—Busy Override

• 9.2.2 Feature settings [2-2]—Busy Override Deny

Feature Manual References

• 1.1.50 Executive Busy Override—Extension

• 1.1.51 Executive Busy Override—Outside (CO) Line

Enter 733.

Prevent

Allow

Enter 0 to prevent or 1 to allow.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.

Operating Manual References

86 Operating Manual

• 1.3.40 Executive Busy Override—Extension

• 1.3.41 Executive Busy Override—Outside (CO) Line

Page 87

1.3.43 Extension Feature Clear

You can reset the settings of the following features on your extension to the default settings. This feature is also known as Station Feature Clear or Station Program Clear.

Feature Value after Extension Feature Clear

Absent Message Off

Automatic Callback Busy Off

Background Music (BGM) Off

Call Forwarding (FWD) Off

Call Pickup Deny Allow

Call Waiting Disable

Data Line Security Off

Do Not Disturb (DND) Off

Executive Busy Override Deny Allow

Hot Line The stored telephone numbers will be cleared.

1.3 Telephone Features

Log-in/Log-out Log-in

Message Waiting All messages left by other extensions will be cleared.

Paging Deny Allow

Room Monitor Off

Timed Reminder Cleared

Voice Mail Integration Off

PT/SLT

Off-hook.

Enter 79.

Feature Manual References

• 1.1.52 Extension Feature Clear

Enter #.

An SLT user can enter "0" instead of "#".

C.Tone

On-hook.

1.3.44 Extension Lock

You can lock your extension so that outside (CO) line calls cannot be made. This can be useful to prevent other people from making inappropriate calls using your extension. This feature is also known as Electronic Station Lockout.

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Page 88

1.3 Telephone Features

To lock/unlock

PT/SLT

Off-hook.

lock code lock code

lock code

Enter 77. Enter lock code (4 digits) 2 times

to lock or one time to unlock.

Lock

Unlock

An SLT user can enter "0" instead of "#".

C.Tone

Enter #.

• If your extension is locked, it cannot be used to perform the following operations:

— Making outside (CO) line calls

— Accessing logged information

However, you may be able to make outside (CO) line calls depending on system programming.

• If you forget the code or cannot unlock your phone, ask your operator or manager. He or she can unlock your extension (Remote Extension Lock).

• The lock code must be 4 digits and must not include the "#" or " " characters.

• The operator or manager can cancel this feature for all extensions (Extension Lock— CANCEL ALL).

• This feature also functions as Call Log Display Lock, Incoming. The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager (Call Log Display Lock, Incoming in the Common Area).

On-hook.

Programming Manual References

[PT Programming]

• [108] Flash/Recall Mode for a Locked Extension

• [312] TRS—Extension Lock Class

• [601-603] TRS-COS—Day/Night/Lunch

[PC Programming]

• 9.1.11 Detail [1-10]—Extension—Flash/Recall Mode for a Locked Extension

• 9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch

• 9.5.4 Emergency Number & Others [5-4]—Extension Lock Class

Feature Manual References

• 1.1.55 Extension Lock

Operating Manual References

• 1.3.19 Call Log Display Lock, Incoming in the Personal Area

• 2.1.2 Call Log Display Lock, Incoming in the Common Area

• 2.1.6 Remote Extension Lock

• 2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL

88 Operating Manual

Page 89

1.3 Telephone Features

1.3.45 External Feature Access (EFA)

You can access special features such as Call Waiting offered by another PBX or a telephone company. This feature is only available during outside (CO) line calls.

<Example> To hold the current call and then talk to the new party

PT SLT

During a conversation with an outside party During a conversation with an outside party

desired service

code

Press FLASH/RECALL.

Enter desired service code.

Press Recall/ hookswitch.

• Consult your dealer for the appropriate service codes.

Programming Manual References

[PT Programming]

• [110] Flash/Recall Key Mode

• [418] Flash/Recall Time

[PC Programming]

• 9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode

• 9.3.3 Detail [3-3]—Flash/Recall Time

Feature Manual References

• 1.1.56 External Feature Access (EFA)

Enter 6.

desired service

code

Enter desired service code.

Operating Manual References

• 1.3.46 Flash/Recall

1.3.46 Flash/Recall

You can disconnect the current call and make a call to another party without going on-hook.

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Page 90

1.3 Telephone Features

While hearing any tone, dialing, or talking

Press FLASH/RECALL.

Programming Manual References

[PT Programming]

• [110] Flash/Recall Key Mode

• [418] Flash/Recall Time

• [422] Disconnect Time

[PC Programming]

• 9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode

• 9.3.3 Detail [3-3]—Flash/Recall Time, Disconnect Time

Feature Manual References

• 1.1.60 Flash/Recall

Operating Manual References

• 1.3.45 External Feature Access (EFA)

D.Tone

phone no.

Dial

phone number.

1.3.47 Hands-free Answerback

You can set your proprietary telephone (PT) to answer incoming intercom calls without going off-hook. When an intercom call arrives, you will hear the caller talking without the phone ringing.

To set/cancel

While on-hook

Press AUTO ANS/MUTE.

No SLT

90 Operating Manual

Page 91

• The AUTO ANS/MUTE button light shows the current status as follows:

Off: Not set Red on: Set

• This feature is not available for incoming outside (CO) line calls and doorphone calls.

Feature Manual References

• 1.1.62 Hands-free Answerback

1.3.48 Hands-free Operation

You can dial and talk to another party in hands-free mode using the SP-PHONE button.

1.3 Telephone Features

No SLT

While on-hook

Press SP-PHONE.

To switch from the handset to hands-free mode

During a conversation using the handset

Press

SP-PHONE.

On-hook.

Do not go on-hook without pressing the SP-PHONE button first, or the call will be disconnected.

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Page 92

1.3 Telephone Features

To switch from hands-free mode to the handset

During a conversation in hands-free mode

Off-hook.

• Helpful hints for hands-free operation:

• If it is difficult to hear the other party's voice:

Increase the volume using the Navigator Key or Volume Key.

• If the other party has difficulty hearing you:

Decrease the volume.

• If the other party reports that your voice echoes:

Use the telephone in a room that has curtains, carpeting or both.

• If parts of the conversation cannot be heard:

If you and the other party speak at the same time, parts of your conversation may be lost. To avoid this, try to speak alternately.

Feature Manual References

• 1.1.63 Hands-free Operation

1.3.49 Headset Operation

Connecting an optional headset allows for hands-free conversations. This feature is also known as Handset/Headset Selection.

To talk using the headset

Press SP-PHONE.

No SLT

Feature Manual References

92 Operating Manual

• 1.1.64 Headset Operation

Page 93

1.3 Telephone Features

1.3.50 Hot Line

A single line telephone (SLT) user can make a call simply by going off-hook, if the telephone number has been stored beforehand. This feature is also known as Pickup Dialing.

To store a phone number

SLT

desired

phone no.

Dial desired phone number

(max. 32 digits).

Dial an outside (CO) line access number before the outside phone number.

Enter #.

Off-hook.

Enter 74.

Enter 2.

To set/cancel

SLT

Set

Off-hook. On-hook.

Enter 74.

Cancel

Enter 1 to set or 0 to cancel.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

C.Tone

On-hook.

To dial

Off-hook.

SLT

Operating Manual 93

Page 94

1.3 Telephone Features

• To call another party, dial the desired party's phone number before the preprogrammed number is dialed.

• Up to 32 digits including " " can be stored. However, depending on your mode of account code entry, " " may not be regarded as a pause.

• Rotary SLT users cannot program this feature.

Programming Manual References

[PT Programming]

• [203] Hot Line Waiting Time

[PC Programming]

• 9.1.7 Timers [1-6]—Start Time—Hot Line

• 9.2.2 Feature settings [2-2]—Hot Line for SLT

Feature Manual References

• 1.1.66 Hot Line

1.3.51 Intercom Call

You can call another extension.

PT/SLT

(DSS)

extension no.

Off-hook.

• The Direct Station Selection (DSS) button light shows the current status as follows:

Off: The extension is idle. Red on: The extension is on a call.

• For quick operation If you are the operator or dial certain extension numbers frequently, DSS buttons are useful.

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "

extension number.

Talk.Press DSS or dial

1.3.48 Hands-free Operation".

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Page 95

1.3 Telephone Features

Programming Manual References

[PT Programming]

• [009] Extension Number

• [115] Extension Ring Tone Pattern

• [128] Ringback Tone Pattern

• [604] Extension Name

[PC Programming]

• 9.1.3 Numbering Plan [1-3]

• 9.1.11 Detail [1-10]—Extension—Ring Tone Pattern, Extension—Ringback Tone Pattern

Feature Manual References

• 1.1.69 Intercom Call

Operating Manual References

• 1.3.48 Hands-free Operation

• 3.1.3 Flexible Button Assignment Create or edit a Direct Station Selection (DSS) button.

1.3.52 Line Access, Outside (CO) Line—SUMMARY

There are 3 methods of seizing an outside (CO) line. Use whichever method you prefer, unless requested by your manager to use a specific method. Choose one of the following methods:

Line Access, Automatic Line Access, Outside (CO) Line Group Line Access, S-CO Line

• Line Access, Direct Outside (CO) Line You can press the S-CO or G-CO button without going off-hook first.

• The Single-CO (S-CO) and Group-CO (G-CO) button lights show the current status as follows:

Off: The line is idle. Green on: You are using the line. Red on: Another extension is using the line (S-CO), or other extensions are using all

outside (CO) lines in the outside (CO) line group (G-CO).

• Emergency Call You can dial preprogrammed emergency numbers after seizing an outside (CO) line without any restrictions.

• You may be restricted from making calls to certain outside parties. If you have questions about your calling restrictions, consult your manager or dealer.

• To make a call to another party without going on-hook, press the FLASH/RECALL button. Pressing the button will re-access the outside (CO) line and provide an external dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation You can make an outside (CO) line call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "

1.3.48 Hands-free Operation".

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Page 96

1.3 Telephone Features

Programming Manual References

[PT Programming]

• [206] Dialing Start Time

• [400] CO Line Connection

• [404] CO Line Group Number

• [405-407] Flexible Outward Dialing—Day/Night/Lunch

• [419] Automatic Designated Line Access

[PC Programming]

• 9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time

• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch

• 9.3.3 Detail [3-3]—Connection, CO Line Group, Automatic Line Access

Feature Manual References

• 1.1.71 Line Access, Outside (CO) Line—SUMMARY

Operating Manual References

• 1.3.2 Account Code Entry

• 1.3.39 Emergency Call

• 1.3.44 Extension Lock

• 1.3.46 Flash/Recall

• 1.3.48 Hands-free Operation

• 1.3.85 Toll Restriction (TRS)

• 2.1.6 Remote Extension Lock

• 3.1.2 Personal Feature Assignment—Line Preference—Outgoing

• 3.1.3 Flexible Button Assignment

Select the seized line when going off-hook.

Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (OCO) button.

1.3.53 Line Access, Automatic

You can select an idle outside (CO) line automatically. You can also select an idle outside (CO) line from among the outside (CO) lines that are not assigned to Single-CO (S-CO) or Group-CO (G-CO) buttons (Line Access Using the Other-CO (O-CO) Button).

To select an idle outside (CO) line automatically

PT/SLT

outside

phone no.

Dial outside phone number.

Off-hook. Talk.

96 Operating Manual

Enter automatic line access number.

Page 97

To select an idle unassigned outside (CO) line

(O-CO)

phone no.

1.3 Telephone Features

outside

Off-hook. Talk.

Press O-CO.

Dial outside phone number.

Programming Manual References

[PT Programming]

• [206] Dialing Start Time

• [400] CO Line Connection

• [405-407] Flexible Outward Dialing—Day/Night/Lunch

• [419] Automatic Designated Line Access

[PC Programming]

• 9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time

• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch

• 9.3.3 Detail [3-3]—Connection, Automatic Line Access

Feature Manual References

• 1.1.72 Line Access, Automatic

1.3.54 Line Access, Outside (CO) Line Group

You can select an idle outside (CO) line in the specified outside (CO) line group (1–8) automatically.

PT/SLT

(G-CO)

Off-hook. Talk.

Press G-CO or dial outside

(CO) line group access number and then outside (CO) line group number (1–8).

outside (CO)

line group no.

outside

phone no.

Dial outside phone number.

• You can press the G-CO button without going off-hook first.

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Page 98

1.3 Telephone Features

Programming Manual References

[PT Programming]

• [206] Dialing Start Time

• [400] CO Line Connection

• [404] CO Line Group Number

• [405-407] Flexible Outward Dialing—Day/Night/Lunch

[PC Programming]

• 9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time

• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch

• 9.3.3 Detail [3-3]—Connection, CO Line Group

Feature Manual References

• 1.1.73 Line Access, Outside (CO) Line Group

1.3.55 Line Access, S-CO Line

You can select a specified outside (CO) line.

(S-CO)

Off-hook.

• You can press the S-CO button without going off-hook first.

Programming Manual References

[PT Programming]

• [206] Dialing Start Time

• [400] CO Line Connection

• [405-407] Flexible Outward Dialing—Day/Night/Lunch

[PC Programming]

• 9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time

• 9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch

• 9.3.3 Detail [3-3]—Connection

outside

phone no.

Dial outside phone number.

Talk.Press S-CO.

Feature Manual References

98 Operating Manual

• 1.1.74 Line Access, S-CO Line

Page 99

1.3 Telephone Features

1.3.56 Live Call Screening (LCS) (Voice Mail APT Integration only)

While a caller is leaving a message in your mailbox, you can monitor the call, and choose whether to answer or not. There are 2 methods available. (Default: Hands-free mode)

Hands-free mode:

You can monitor the message automatically, live through the telephone speaker.

Private mode:

You will hear the following alert tone while the caller is leaving a message.

1 s

This feature is available when the PBX is connected to a Panasonic Voice Processing System (VPS) that supports APT integration.

Before operating

• Create a Live Call Screening (LCS) button.

• Select the mode, either Hands-free or Private.

• Set the LCS password.

• Set the LCS feature.

No SLT

To set/cancel the LCS password

Off-hook.

Enter #.

Enter 77 .

C.Tone

On-hook.

LCS

password

LCS

password

LCS

Set

Cancel

password

Enter LCS password (3 digits) 2 times to set or one time to cancel.

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Page 100

1.3 Telephone Features

To set LCS

While on-hook

(Live Call Screening)

Press Live Call Screening.

LCS password

Enter LCS password.

To cancel LCS

While on-hook

(Live Call Screening)

Press red Live Call Screening.

Operation Flowchart

The operations in the shaded areas can be performed in hands-free mode.

100 Operating Manual

Panasonic KX-TA824 User Manual 2

Table of Contents

Operation

1.1 Before Operating a Telephone

1.2 Basic Operations

1.3 Telephone Features