Panasonic KX-TA824 user manual

Advanced Hybrid System

Feature Manual

Model No.

KX-TA824

Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.

Introduction

About this Feature Manual

The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the PBX can do, as well as how to obtain the most of its many features and facilities.

The Feature Manual is divided into the following sections:

Section 1, General Features

Describes all the basic, optional and programmable features in alphabetical order.

Section 2, Appendix

Provides tables that describe the resource capacity of the PBX, as well as its different tones and ring tones.

Index

References Found in the Feature Manual

Installation Manual References

The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Manual for your reference.

Programming Manual References

Commonly used settings can be programmed using a display proprietary telephone (PT) ( 1.1.103 PT Programming) or the KX-TA Maintenance Console software ( 1.1.99 PC Programming). These PT/PC programming items are noted throughout the Programming Manual for your reference. For programming details, you can also refer to the on-line help that is installed along with KX-TA Maintenance Console (

3.2.1 Installing and Starting KX-TA Maintenance Console).

Feature Manual References

Related sections of the Feature Manual are listed for your reference.

Operating Manual References

The Operating Manual describes how users can access commonly used PBX features and functions with their PTs, single line telephones (SLTs), and Direct Station Selection (DSS) Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.

Links to Other Pages and Manuals

If you are viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual and other PBX manuals. Click on a link to jump to that section.

Linked items include:

• Installation Manual References

• Programming Manual References

• Feature Manual References

• Operating Manual References

2 Feature Manual

List of Abbreviations

AA Automated Attendant

APT Analog Proprietary Telephone

BGM Background Music

BSS Busy Station Signaling

BV Built-in Voice Message

COS Class of Service

CPC Calling Party Control

DIL Direct In Line

DISA Direct Inward System Access

DND Do Not Disturb

DSS Direct Station Selection

DTMF Dual Tone Multi-Frequency

EFA External Feature Access

FWD Call Forwarding

G-CO Group-CO

IRNA Intercept Routing—No Answer

LCS Live Call Screening

LED Light Emitting Diode

O-CO Other-CO

OGM Outgoing Message

PF Programmable Feature

PSTN Public Switched Telephone Network

PT Proprietary Telephone

S-CO Single-CO

SLT Single Line Telephone

SMDR Station Message Detail Recording

TA M Telephone Answering Machine

TRS Toll Restriction

VM Voic e M a i l

VPS Voice Processing System

Feature Manual 3

Feature Highlights

Built-in Voice Message (BV) (Optional voice message card required)

Built-in Voice Message (BV) allows a caller to leave a voice message in a user's personal message area or the PBX's common message area (

Caller ID Display on SLT

The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of SLTs that support Caller ID as well as proprietary telephones (PTs) when receiving calls (

3-level Automated Attendant (AA)

3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward System Access [DISA] AA number) following the guidance of 3-level DISA outgoing messages (OGMs), and be connected to the desired party automatically (

PC Programming

System programming settings can be accessed using a PC and the Panasonic KX-TA Maintenance Console software as well as by using a PT ( The PBX software can be upgraded via the Serial Interface (RS-232C port) or USB port, using the KX-TA Maintenance Console software (

Automatic Configuration for Outside (CO) Line Type

The dialing mode of connected outside (CO) lines is automatically configured the first time the PBX is accessed with a PC using the KX-TA Maintenance Console software, or after the PBX data has been cleared (

Call Waiting Caller ID

Call Waiting Caller ID allows the user to see the name or telephone number of a second caller during a conversation (

Local Carrier-based Voice Mail Service

Local carrier-based voice mail service allows the user to receive remote voice mail service from the telephone company to record caller messages when calls cannot be answered ( based Voice Mail Service).

Wireless Proprietary Telephones (PTs)

Wireless PTs such as the KX-T7885 and the KX-TD7895 give a user the freedom to move around and still have the powerful features of Panasonic PTs. Some examples of the advantages of wireless PTs over wireless SLTs are:

1.1.5 Automatic Configuration for Outside (CO) Line Type).

1.1.28 Call Waiting Caller ID).

a) Caller ID b) Seizure of outside (CO) lines by a one-touch operation c) Carrier-based voice mail service

Refer to the Operating Instructions of the wireless PT for additional information.

1.1.8 Built-in Voice Message (BV)).

1.1.30 Caller ID).

1.1.41 Direct Inward System Access (DISA)).

1.1.99 PC Programming).

1.1.58 Firmware Upgrade).

1.1.78 Local Carrier-

4 Feature Manual

Advanced Hybrid System

This PBX supports the connection of PTs*1, wireless PTs, Direct Station Selection (DSS) Consoles, and single line devices such as SLTs, fax machines, wireless SLTs, and data terminals.

In this manual, "proprietary telephone" ("PT") means an analog proprietary telephone (APT).

Feature Manual 5

1 General Features .................................................................................... 9

1.1 General Features............................................................................................................10

1.1.1 Absent Message ..............................................................................................................10

1.1.2 Account Code Entry .........................................................................................................10

1.1.3 Answering, Direct Outside (CO) Line ...............................................................................12

1.1.4 Automatic Callback Busy (Camp-on) ............................................................................... 12

1.1.5 Automatic Configuration for Outside (CO) Line Type .......................................................13

1.1.6 Automatic Time Adjustment ............................................................................................. 14

1.1.7 Background Music (BGM) ................................................................................................14

1.1.8 Built-in Voice Message (BV).............................................................................................15

1.1.9 Busy Station Signaling (BSS)...........................................................................................21

1.1.10 Call Forwarding (FWD)—SUMMARY............................................................................... 21

1.1.11 Call Forwarding (FWD)—All Calls ....................................................................................23

1.1.12 Call Forwarding (FWD)—Busy/No Answer....................................................................... 24

1.1.13 Call Forwarding (FWD)—Follow Me................................................................................. 26

1.1.14 Call Forwarding (FWD)—To Outside (CO) Line ............................................................... 27

1.1.15 Call Hold...........................................................................................................................28

1.1.16 Call Hold, Exclusive ......................................................................................................... 30

1.1.17 Call Hold Retrieve ............................................................................................................30

1.1.18 Call Log, Incoming ........................................................................................................... 31

1.1.19 Call Park...........................................................................................................................34

1.1.20 Call Pickup, Directed ........................................................................................................ 35

1.1.21 Call Pickup, Group ........................................................................................................... 36

1.1.22 Call Pickup Deny ..............................................................................................................36

1.1.23 Call Retrieving from a TAM (Telephone Answering Machine) ..........................................37

1.1.24 Call Splitting ..................................................................................................................... 37

1.1.25 Call Transfer—To Extension ............................................................................................. 38

1.1.26 Call Transfer—To Outside (CO) Line ................................................................................39

1.1.27 Call Waiting ...................................................................................................................... 40

1.1.28 Call Waiting Caller ID ....................................................................................................... 41

1.1.29 Call Waiting from the Telephone Company ......................................................................42

1.1.30 Caller ID ........................................................................................................................... 43

1.1.31 Calling Party Control (CPC) Signal Detection..................................................................47

1.1.32 Class of Service (COS) .................................................................................................... 48

1.1.33 Conference.......................................................................................................................49

1.1.34 Conference, Unattended .................................................................................................. 50

1.1.35 Confirmation Tone ............................................................................................................51

1.1.36 Consultation Hold.............................................................................................................52

1.1.37 Data Line Security............................................................................................................52

1.1.38 Dial Tone ..........................................................................................................................52

1.1.39 Dial Type Selection........................................................................................................... 53

1.1.40 Direct In Line (DIL) ........................................................................................................... 54

1.1.41 Direct Inward System Access (DISA)............................................................................... 56

1.1.42 Direct Inward System Access (DISA) Ring ...................................................................... 64

1.1.43 Display Information...........................................................................................................65

1.1.44 Do Not Disturb (DND) ......................................................................................................67

1.1.45 Do Not Disturb (DND) Override........................................................................................68

6 Feature Manual

1.1.46 Door Open ....................................................................................................................... 68

1.1.47 Doorbell/Door Chime ....................................................................................................... 69

1.1.48 Doorphone Call................................................................................................................ 71

1.1.49 Emergency Call................................................................................................................ 72

1.1.50 Executive Busy Override—Extension .............................................................................. 73

1.1.51 Executive Busy Override—Outside (CO) Line ................................................................. 74

1.1.52 Extension Feature Clear .................................................................................................. 75

1.1.53 Extension Group .............................................................................................................. 75

1.1.54 Extension Jack Configuration........................................................................................... 77

1.1.55 Extension Lock................................................................................................................. 77

1.1.56 External Feature Access (EFA)........................................................................................ 78

1.1.57 Feature Numbering .......................................................................................................... 79

1.1.58 Firmware Upgrade ........................................................................................................... 83

1.1.59 Fixed Buttons ................................................................................................................... 84

1.1.60 Flash/Recall ..................................................................................................................... 86

1.1.61 Flexible Buttons................................................................................................................ 87

1.1.62 Hands-free Answerback................................................................................................... 89

1.1.63 Hands-free Operation ...................................................................................................... 90

1.1.64 Headset Operation ........................................................................................................... 90

1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)... 91

1.1.66 Hot Line............................................................................................................................ 92

1.1.67 Idle Extension Hunting ..................................................................................................... 93

1.1.68 Intercept Routing.............................................................................................................. 94

1.1.69 Intercom Call.................................................................................................................... 95

1.1.70 LED Indication.................................................................................................................. 96

1.1.71 Line Access, Outside (CO) Line—SUMMARY................................................................. 98

1.1.72 Line Access, Automatic.................................................................................................. 100

1.1.73 Line Access, Outside (CO) Line Group.......................................................................... 101

1.1.74 Line Access, S-CO Line ................................................................................................. 102

1.1.75 Line Preference—Incoming ........................................................................................... 103

1.1.76 Line Preference—Outgoing ........................................................................................... 104

1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only) ........................................105

1.1.78 Local Carrier-based Voice Mail Service ......................................................................... 106

1.1.79 Lockout .......................................................................................................................... 108

1.1.80 Log-in/Log-out................................................................................................................ 108

1.1.81 Memory Dialing .............................................................................................................. 109

1.1.82 Message Waiting............................................................................................................ 111

1.1.83 Message Waiting for Another Extension........................................................................112

1.1.84 Microphone Mute ...........................................................................................................114

1.1.85 Music on Hold ................................................................................................................ 114

1.1.86 One-touch Dialing .......................................................................................................... 115

1.1.87 Operator/Manager Features........................................................................................... 116

1.1.88 Outgoing Message (OGM) for DISA .............................................................................. 118

1.1.89 Outside (CO) Line Group ............................................................................................... 119

1.1.90 Outside (CO) Line Ringing Selection ............................................................................. 120

1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration........................................................ 120

1.1.92 Paging—SUMMARY ...................................................................................................... 121

1.1.93 Paging—All Extensions.................................................................................................. 122

1.1.94 Paging—All Extensions & External ................................................................................ 122

1.1.95 Paging—External ........................................................................................................... 123

Feature Manual 7

1.1.96 Paging—Group...............................................................................................................124

1.1.97 Paralleled Telephone......................................................................................................124

1.1.98 Pause Insertion .............................................................................................................. 125

1.1.99 PC Programming............................................................................................................ 126

1.1.100 Personal Speed Dialing..................................................................................................128

1.1.101 Power Failure Restart..................................................................................................... 129

1.1.102 Power Failure Transfer....................................................................................................129

1.1.103 PT Programming ............................................................................................................130

1.1.104 Pulse to Tone Conversion ..............................................................................................131

1.1.105 Redial, Last Number ...................................................................................................... 132

1.1.106 Redial, Saved Number ................................................................................................... 132

1.1.107 Remote Extension Lock ................................................................................................. 133

1.1.108 Ring Tone Pattern Selection...........................................................................................134

1.1.109 Ringing, Delayed ............................................................................................................ 135

1.1.110 Room Monitor.................................................................................................................136

1.1.111 Secret Dialing ................................................................................................................. 137

1.1.112 Station Message Detail Recording (SMDR)...................................................................137

1.1.113 System Speed Dialing....................................................................................................142

1.1.114 Time Service .................................................................................................................. 143

1.1.115 Timed Reminder.............................................................................................................146

1.1.116 Timed Reminder, Remote ..............................................................................................147

1.1.117 Toll Restriction (TRS) ..................................................................................................... 147

1.1.118 Toll Restriction (TRS) Override by Account Code ..........................................................151

1.1.119 Two-way Recording into the VPS (Voice Mail APT Integration only)..............................153

1.1.120 Voice Mail APT Integration ............................................................................................. 154

1.1.121 Voice Mail Inband (DTMF) Integration............................................................................159

1.1.122 Walking COS..................................................................................................................162

2 Appendix ............................................................................................. 165

2.1 Capacity of System Resources...................................................................................166

2.1.1 Capacity of System Resources ......................................................................................166

2.2 Tones/Ring Tones.........................................................................................................168

2.2.1 Tones/Ring Tones...........................................................................................................168

Index .......................................................................................................... 173

8 Feature Manual

Section 1

General Features

Feature Manual 9

1.1 General Features

1.1.1 Absent Message

Description

Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. This message can explain the reason for their absence, and can be used by any extension user. The following Absent Messages may be programmed:

Message No. Message

1 Will Return Soon

2 Gone Home

3 At Ext %%% (Extension Number)

4 Back at %%:%% (Hour:Minute) AM (or PM)

5 Out Until %%/%% (Month/Day)

6 In a Meeting

Note

The "%" shown above indicates a parameter to be entered when assigning a message at an individual extension.

Conditions

• An extension user can select only one Absent Message at a time. The selected message is displayed at the extension every time the user goes off-hook.

• The caller must be using a display proprietary telephone (PT) to see the Absent Message.

Operating Manual References

1.3.1 Absent Message

1.1.2 Account Code Entry

Description

An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes. Account codes are appended to SMDR call records ( 1.1.112 Station Message Detail Recording (SMDR)), and have several uses. For example, a firm can use an account code for each client to determine which calls were made for which client, and can submit a bill to the client according to the client's account code as shown on the SMDR call record. There are 4 methods of entering account codes, explained below. One method is assigned to each extension through system programming ( [605] Account Code Mode).

10 Feature Manual

1.1 General Features

Mode Description

Option An extension user can (but is not required to) enter a 4-digit account code

during a conversation or within 30 seconds after a conversation ends when a record is needed.

Forced An extension user must always enter a 4-digit account code within 5

seconds after seizing an outside (CO) line. This method ensures that extension users will not forget to enter account codes.

Verify-All An extension user must always enter a preprogrammed account code (

[310] Account Code) within 5 seconds after seizing an outside (CO) line. If the entered code does not match any preprogrammed code, the user will hear a reorder tone.

Verify-Toll An extension user can enter a preprogrammed account code ( [310]

Account Code) within 5 seconds after seizing an outside (CO) line to override TRS ( 1.1.118 Toll Restriction (TRS) Override by Account Code). Classes of service (COSs) 3 through 5 will be changed temporarily to COS 2. COSs 1 and 2 will not be affected. If the entered account code is also registered as an extension password, the extension password feature will be given priority. The COS of the corresponding extension will be applied.

Conditions

• An account code can be stored in Memory Dialing (One-touch Dialing, Hot Line, Personal Speed Dialing, System Speed Dialing, Call Forwarding (FWD) to Outside (CO) Line, etc.). In this case, the Account Code feature number and specified account code must be entered after the Outside (CO) Line Access number.

• An extension user does not need to enter an account code for incoming outside (CO) line calls.

• Even in Forced/Verify-All/Verify-Toll mode, emergency calls can be made without an account code (

1.1.49 Emergency Call).

Programming Manual References

[PT Programming]

[310] Account Code

[601-603] TRS-COS—Day/Night/Lunch

[605] Account Code Mode

[805] SMDR Account Code

[PC Programming]

9.1.6 Account Codes [1-5]

9.1.8 SMDR [1-7]—Selection for Printing—Account Code

9.2.1 Main [2-1]—Account Code Mode

9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch

Feature Manual References

1.1.49 Emergency Call

1.1.81 Memory Dialing

Feature Manual 11

1.1 General Features

1.1.112 Station Message Detail Recording (SMDR)

1.1.118 Toll Restriction (TRS) Override by Account Code

Operating Manual References

1.3.2 Account Code Entry

1.1.3 Answering, Direct Outside (CO) Line

Description

A proprietary telephone (PT) user can answer incoming calls simply by pressing the flashing CO button.

Conditions

• This feature allows the user to specify which line to answer when multiple incoming outside (CO) lines are ringing.

Operating Manual References

1.3.4 Answering, Direct Outside (CO) Line

1.1.4 Automatic Callback Busy (Camp-on)

Description

If the dialed extension or outside (CO) line is busy when a call is made, the caller can choose to be informed by a callback ring (Camp-on Recall) when the extension or outside (CO) line becomes free. When the user answers the callback ring:

For an intercom call: The called extension starts ringing without the user having to redial.

For an outside (CO) line call: The line is seized.

Conditions

• If the callback ring is not answered within 10 seconds (4 rings), the callback is canceled.

• More than one extension user can set this feature to monitor the same destination extension or outside (CO) line at the same time.

Operating Manual References

1.3.5 Automatic Callback Busy (Camp-on)

12 Feature Manual

1.1 General Features

1.1.5 Automatic Configuration for Outside (CO) Line Type

Description

The dialing mode (DTMF [Dual Tone Multi-Frequency]/Pulse) of connected outside (CO) lines is automatically assigned after restarting the PBX using the System Clear Switch or through system programming ( [999] System Data Clear). No system programming in [401] Dial Mode and [402] Pulse Speed is required unless the dialing mode of the connected outside (CO) line is Call Blocking. Automatic Configuration for Outside (CO) Line Type can also be programmed the first time the PBX is accessed with a PC using the KX-TA Maintenance Console software (Quick Setup). For more information about Quick Setup, refer to the Installation Manual ( 3.1.1 Installing KX-TA Maintenance Console on a PC).

Conditions

• If no outside (CO) lines are connected to the outside (CO) line ports of the PBX, the default values are assigned automatically.

• It takes a maximum of 4 minutes to complete checking the dialing mode, unless the outside (CO) line is in use. In this case, the PBX will start checking it after the outside (CO) line becomes idle.

• This feature will not function properly when:

– It takes 3 seconds or more to detect the dialing mode of your telephone company.

– The cable from the outside (CO) line is disconnected while the PBX is checking the dialing mode.

• If your telephone company or a host PBX can receive both DTMF and Pulse signals, the PBX selects an outside (CO) line type according to the following priority: DTMF Pulse (High) Pulse (Low)

Installation Manual References

3.1.1 Installing KX-TA Maintenance Console on a PC

4.1.5 System Reset with System Data Clear

Programming Manual References

[PT Programming]

[401] Dial Mode

[402] Pulse Speed

[999] System Data Clear

[PC Programming]

8.4 System Data Clear

9.3.3 Detail [3-3]—Dial Mode, Pulse Speed

Feature Manual References

1.1.39 Dial Type Selection

Feature Manual 13

1.1 General Features

1.1.6 Automatic Time Adjustment

Description

The PBX clock can be adjusted automatically according to the time information received from your telephone company. Time information can be received when an incoming call with Caller ID that includes time information is received. The PBX clock will be adjusted every day with the first call after 3:05 A.M., if enabled through system programming ( [152] Automatic Time Adjustment).

Note

Since the PBX clock is put ahead by one hour on the Daylight Saving Time start date, a timed reminder set within one hour of the Automatic Time Adjustment feature will not ring. Since the PBX clock is put back by one hour on the Daylight Saving Time end date, a timed reminder set within one hour before the Automatic Time Adjustment feature will ring 2 times.

Conditions

• SMDR will log call information using the PBX clock so that the logging time will be overlapped at the end of Daylight Saving Time (

1.1.112 Station Message Detail Recording (SMDR)).

Programming Manual References

[PT Programming]

[152] Automatic Time Adjustment

[PC Programming]

9.1.2 Main [1-2]—Time—Automatic Time Adjustment

Feature Manual References

1.1.112 Station Message Detail Recording (SMDR)

1.1.115 Timed Reminder

1.1.7 Background Music (BGM)

Description

A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while on-hook and idle.

Conditions

• Hardware requirement: A user-supplied external audio device, such as a CD player or radio for External audio source.

• The music heard through the PT is interrupted when going off-hook, receiving a call, or receiving a paging announcement.

• The audio can be selected through system programming ( [111] Music on Hold).

14 Feature Manual

1.1 General Features

• This feature can be turned on and off by dialing "1" while the extension is on-hook and idle, if BGM is enabled through system programming ( [626] BGM Control for APT).

Installation Manual References

2.8.1 Connecting Peripherals

Programming Manual References

[PT Programming]

[111] Music on Hold

[626] BGM Control for APT

[PC Programming]

9.1.2 Main [1-2]—Music on Hold

9.2.1 Main [2-1]—BGM Control for APT

Feature Manual References

1.1.85 Music on Hold

Operating Manual References

1.3.6 Background Music (BGM)

1.1.8 Built-in Voice Message (BV)

Description

If an optional voice message card is installed in the PBX, a caller can leave a voice message in a user's personal message area or the PBX's common message area. Information on the recorded messages is automatically logged in the Incoming Call Log of the extension, where it can be viewed later or used to play back the original message ( 1.1.18 Call Log, Incoming). The optional voice message card has 2 voice message resources (Built-in Voice Message [BV] resource 1 and BV resource 2), and every extension must belong to one of these resources based on system programming ( [621] BV Resource). Extension users other than the operator or manager can access the following options:

– Personal BV outgoing messages (OGMs)

– Personal voice messages (left by callers via Call Forwarding [FWD] or Direct Message)

Messages can be recorded, played, and erased by that extension's user.

The operator or manager can access the following options:

– Personal BV OGMs for the operator or manager

– Personal voice messages (left by callers via FWD or Direct Message for the operator or manager)

– Common BV OGMs for the company

– Common voice messages (left by callers for the company)

Messages can be recorded, played, and erased by the operator or manager only.

Up to 125 voice messages with a total recording time of 60 minutes ( [807] BV Total Recording Time) can be logged per BV resource. All personal/common message areas within each BV resource share the total space of the resource. For example, in BV resource 1, if the common message area currently has 10

Feature Manual 15

1.1 General Features

messages, totaling 10 minutes, the personal and common message areas can jointly store up to 115 messages or 50 minutes.

[Example: Pattern A]

BV Resource 1

Operator or Manager (Extn. 101)

Common Message Area

• Common BV OGM

• Common Voice Message

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Common/Personal BV OGMs and Common/Personal Voice Messages)

Extn. 102

Personal Message Area

• Personal BV OGM

• Personal Voice Message

[Example: Pattern B]

BV Resource 2

Extn. 103

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Personal BV OGMs and Personal Voice Messages)

Extn. 124

Personal Message Area

• Personal BV OGM

• Personal Voice Message

BV Resource 1

Operator or Manager (Extn. 101)

Common Message Area

• Common BV OGM

• Common Voice Message

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Common/Personal BV OGMs and Common/Personal Voice Messages)

BV Resource 2

Extn. 102

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Personal BV OGMs and Personal Voice Messages)

Extn. 124

Personal Message Area

• Personal BV OGM

• Personal Voice Message

16 Feature Manual

[Example: Pattern C]

1.1 General Features

BV Resource 1

Manager (Extn. 101)

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Personal BV OGMs and Personal Voice Messages)

Extn. 112

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Operator (Extn. 113)

Common Message Area

• Common BV OGM

• Common Voice Message

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Common/Personal BV OGMs and Common/Personal Voice Messages)

BV Resource 2

Extn. 124

Personal Message Area

• Personal BV OGM

• Personal Voice Message

If there are new voice messages in a user's personal message area or the common message area (if accessible), the user will hear a special dial tone (dial tone 4) when going off-hook. In addition, if that user's telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp will light when a message has been left. A MESSAGE button can be used to listen to the message after the user goes off-hook. Pressing the lit MESSAGE button on a display proprietary telephone (PT) while on-hook shows voice message information. The BV feature allows users to also perform the following operations:

• If outside (CO) line calls are preprogrammed to be automatically directed to a common message

area ( [414-416] CO Line Mode—Day/Night/Lunch), or if Direct Inward System Access (DISA) calls are preprogrammed to be redirected to a common message area via Intercept Routing ( [438-440] DISA IRNA to BV—Day/Night/Lunch), the caller will hear a common BV OGM and can leave a voice message directly in the common message area.

[Programming Example]

Outside (CO)

Line No.

2 DISA

Distribution method*

Day Night Lunch Day Night Lunch

BV01*

BV02*

DISA

OGM3

OGM4

BV02*

Normal

DISA IRNA to BV*

Not Stored Not Stored Not Stored

BV20*

BV21*

(Cont.) : : : : : : :

: : : : : : :

8 Normal Normal Normal Not Stored Not Stored Not Stored

[414-416] CO Line Mode—Day/Night/Lunch

Feature Manual 17

Not Stored

1.1 General Features

In this example:

If an outside (CO) line call is received on outside (CO) line 1:

If an outside (CO) line call is received on outside (CO) line 2:

• An extension user can set incoming calls to be forwarded to his or her personal message area, when he or she cannot answer them. If an incoming call, direct to the user's extension, or a call using the DISA AA service ( [414-416] CO Line Mode—Day/Night/Lunch), is forwarded to the user's personal message area, the caller will hear a personal BV OGM and can leave a voice message.

• Direct Message feature An extension user can leave a voice message directly in the personal message area of another extension, even if the extension has not been set to forward incoming calls to its personal message area, or even if no personal/common BV OGM has been recorded. When a caller leaves a voice message using this feature, the voice message is automatically linked to the caller information (including the extension number and name [if stored]) in the Incoming Call Log.

• An extension user can play and/or erase voice messages from the user's extension. In addition, a user or the operator/manager can remotely play and/or erase voice messages through an outside (CO) line. The relevant voice message area is accessed by entering a preprogrammed voice message access code ( [625] BV Access Code through CO Line) while hearing a personal/ common BV OGM or DISA OGM.

[438-440] DISA IRNA to BV—Day/Night/Lunch

Note

This feature functions only when "DISA" is selected as the distribution method for the corresponding outside (CO) line port.

BVxx (xx=01–24): Common BV OGM number followed by the Common BV OGM feature number "722"

a) In day mode: The common BV OGM to be played ("BV01") for BV distribution is assigned.

The caller hears the specified common BV OGM and leaves a voice message in the common message area.

b) In night/lunch mode: The common BV OGM to be played ("BV02") for BV distribution is

assigned. The caller hears the specified common BV OGM and leaves a voice message in the common message area.

a) In day mode: The DISA OGM to be played ("DISA OGM3") for DISA distribution and the

common BV OGM to be played ("BV20") for DISA IRNA to BV are assigned. The call arrives on a DISA line and the caller hears the specified DISA OGM. When the destination does not answer the DISA call, the call is redirected to the common message area via Intercept Routing. The caller hears the specified common BV OGM and leaves a voice message in the common message area.

b) In night mode: The DISA OGM to be played ("DISA OGM4") for DISA distribution and the

common BV OGM to be played ("BV21") for DISA IRNA to BV are assigned. The call arrives on a DISA line and the caller hears the specified DISA OGM. When the destination does not answer the DISA call, the call is redirected to the common message area via Intercept Routing. The caller hears the specified common BV OGM and leaves a voice message in the common message area.

Note

If the Voice Mail Integration feature has been set, the BV feature will not function.

18 Feature Manual

1.1 General Features

Conditions

• Hardware Requirement: An optional voice message card.

• The BV feature does not use OGMs for DISA on either the preinstalled DISA OGM card or the optional message expansion card for DISA OGMs (if present) (

• When an extension that belongs to BV resource 1 or BV resource 2 is reassigned to the other resource, the voice messages that were recorded prior to reassignment are erased, but the personal/common BV OGMs are not erased.

• Each resource can only be accessed by one extension at a time. When the resource an extension is assigned to is being used by another extension, the extension cannot use that resource, even if the other resource is available.

• The PBX can record a maximum of 125 voice messages per resource. The maximum recording time of each voice message ( [214] BV Recording Time) and the total recording time of the PBX ( [807] BV Total Recording Time) are programmable. The maximum recording time of each personal/common BV OGM ( [215] Common/Personal BV OGM Recording Time) is also programmable.

• System programming determines the extension users that can use this feature ( [622] BV for Extension).

• If a voice message channel (resource) is in use when an outside caller tries to leave a voice message, he or she will hear a ringback tone. The caller will hear a personal/common BV OGM as soon as a channel becomes available. Up to 8 outside (CO) line calls can be placed in a queue as they arrive.

• If a user performs System Data Clear by selecting "All para" through system programming ( [999] System Data Clear), all voice messages except for personal/common BV OGMs are erased. To erase all voice messages and personal/common BV OGMs at once, initialize the voice message card through system programming ( [808] BV Card Initialization).

• Even if no flexible CO button is assigned as a Caller ID Indication—Personal button or a Caller ID Indication—Common button, a caller can leave a voice message in that personal/common message area and the Caller ID information, including associated voice messages will be logged.

• When the remaining recording time for the PBX is less than 5 minutes, the display informs both the extension users within the same resource and the manager that the voice message resource is full, and the users will hear a special dial tone (dial tone 5) when going off-hook. If the remaining recording time goes back to being 5 minutes or more, for example, when messages are erased, the display returns to the idle status display and the users will hear another dial tone instead of dial tone 5 when going offhook.

• If the FWD feature is enabled for an extension whose FWD destination is the BV feature number ( [963] Call Forwarding Selection) and the extension has been assigned as "Normal" ( [414-416] CO Line Mode—Day/Night/Lunch), outside (CO) line calls arriving at the extension will not be forwarded and the extension will not ring, even if the user has set the FWD feature. If FWD is disabled, outside (CO) line calls arriving at the extension will not be forwarded and the extension will ring.

• Only the operator or the manager can access the common message area (including common BV OGM). The operator has higher priority than the manager as follows:

– When the operator extension is reassigned, the common voice messages (except for the personal

BV OGM of the operator) that were recorded prior to reassignment are erased. The new operator can record, play back, and erase the common BV OGM.

– When the operator, who does not share an extension number with the manager, is newly assigned,

the common voice messages (except for the personal BV OGM of the manager) that were recorded prior to reassignment are erased. The operator can record, play back, and erase the common BV OGM.

– When the operator, who does not share an extension number with the manager, is deleted, the

common voice messages (except for the personal BV OGM of the operator) that were recorded prior to reassignment are erased. In this case, the manager can record, play back, and erase the common BV OGM.

1.1.88 Outgoing Message (OGM) for DISA).

Feature Manual 19

1.1 General Features

• A voice message area cannot be included as a member of a conference call.

• Even if a caller does not leave a voice message in either the personal or common message area, for example, by going on-hook while hearing a personal/common BV OGM, the information is still logged in the corresponding Incoming Call Log (common or personal area) and displayed by SMDR (

1.1.112 Station Message Detail Recording (SMDR)).

• A PT user can listen to voice messages by entering the Message Waiting Answer feature number.

Installation Manual References

2.3.8 2-Channel Voice Message Card (KX-TA82492)

Programming Manual References

[PT Programming]

[214] BV Recording Time

[215] Common/Personal BV OGM Recording Time

[414-416] CO Line Mode—Day/Night/Lunch

[438-440] DISA IRNA to BV—Day/Night/Lunch

[621] BV Resource

[622] BV for Extension

[625] BV Access Code through CO Line

[807] BV Total Recording Time

[808] BV Card Initialization

[963] Call Forwarding Selection

[999] System Data Clear

[PC Programming]

8.4 System Data Clear

8.6 BV Card Initialization

9.2.1 Main [2-1]—FWD Selection

9.2.2 Feature settings [2-2]—FWD/DND

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

9.8 BV [8]

Feature Manual References

1.1.18 Call Log, Incoming

1.1.41 Direct Inward System Access (DISA)

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

1.1.88 Outgoing Message (OGM) for DISA

1.1.112 Station Message Detail Recording (SMDR)

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.7 Built-in Voice Message (BV)

2.1.3 Common BV Outgoing Messages

20 Feature Manual

1.1 General Features

3.1.3 Flexible Button Assignment—FWD/DND, Message, or Caller ID Indication—Personal/Common button

1.1.9 Busy Station Signaling (BSS)

Description

When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a conversation), a call waiting tone will be sent to the called extension to indicate another call is waiting.

Conditions

• This feature functions only if the called extension has activated Call Waiting. If it is activated, the calling extension user will hear a ringback tone.

• One of 2 call waiting tones can be selected through personal programming (Call Waiting Tone Type Selection).

Feature Manual References

1.1.27 Call Waiting

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.8 Busy Station Signaling (BSS)

3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection

1.1.10 Call Forwarding (FWD)—SUMMARY

Description

Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, described below.

Mode Description

All Calls All calls are forwarded to another extension.

Busy/No Answer All calls are forwarded to another extension when the extension user's

line is busy, or when the user does not answer within a preprogrammed time period ( [202] Call Forwarding Start Time).

Follow Me When an extension user fails to set this feature before leaving his or

her desk, this feature can be set from the destination extension.

To Outside (CO) Line All calls are forwarded to an outside party, provided this feature is

enabled for each extension through system programming ( [607] Call Forwarding to CO Line).

Feature Manual 21

1.1 General Features

Extension

Forwarded to:

1. Another Extension

Incoming Intercom Calls/ Outside (CO) Line Calls

2. Outside Party

3. VPS

4. BV

[Available Destinations]

Destination Availability

Extension (proprietary telephone [PT]/single line

–

telephone [SLT])

Automatic Line Access no. + Phone no. Only available when FWD to Outside (CO) Line is

enabled for the extension through system programming ( [607] Call Forwarding to CO Line).

Outside (CO) Line Group Access no. + Outside (CO) Line Group no. + Phone no.

Only available when FWD to Outside (CO) Line is enabled for the extension through system programming ( [607] Call Forwarding to CO Line).

Voice Processing System (VPS) –

Built-in Voice Message (BV) feature no. Only available when the BV feature is enabled for the

extension through system programming ( [622] BV for Extension).

Conditions

• FWD/DND Button If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be customized as an FWD/DND button.

[Button Status]

The FWD/DND button shows the current status as follows:

Light Pattern Status

Red on DND on

Slow red flashing FWD on

Off FWD/DND off

• Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status of the previous FWD mode or DND feature.

Programming Manual References

[PT Programming]

[202] Call Forwarding Start Time

[607] Call Forwarding to CO Line

[622] BV for Extension

22 Feature Manual

[PC Programming]

9.1.7 Timers [1-6]—Start Time—Call Forwarding

9.2.1 Main [2-1]—Call Forward to CO

9.2.2 Feature settings [2-2]—FWD/DND

9.8.1 Main [8-1]—BV for Extension

Feature Manual References

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

Operating Manual References

1.3.7 Built-in Voice Message (BV)

1.3.9 Call Forwarding (FWD)—SUMMARY

1.3.88 Voice Mail Integration

3.1.3 Flexible Button Assignment—FWD/DND button

1.1 General Features

1.1.11 Call Forwarding (FWD)—All Calls

Description

All calls are forwarded to another extension.

Conditions

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Call Type

Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)

Intercom calls Extension, Transfer

• When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (

1.1.82 Message Waiting).

• It is programmable whether the calls received on outside (CO) lines programmed as "Normal" ( [414416] CO Line Mode—Day/Night/Lunch) are forwarded for each extension or not ( [963] Call Forwarding Selection). If FWD is enabled for an extension whose FWD destination is a VPS or Telephone Answering Machine (TAM) and the extension has been assigned to ring with other extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this, disable FWD.

• A call can only be automatically forwarded one time. In the example below, extension A's calls are being forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied.

Feature Manual 23

1.1 General Features

B C

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

Original

FWD—All Calls

Call or transfer a call

B C

FWD destination

Programming Manual References

[PT Programming]

[414-416] CO Line Mode—Day/Night/Lunch

[963] Call Forwarding Selection

[PC Programming]

9.2.1 Main [2-1]—FWD Selection

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.82 Message Waiting

Operating Manual References

1.3.10 Call Forwarding (FWD)—All Calls

1.1.12 Call Forwarding (FWD)—Busy/No Answer

Description

All calls are forwarded to another extension when the extension user's line is busy, or when the user does not answer within a preprogrammed time period ( [202] Call Forwarding Start Time).

Conditions

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Call Type

Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)

Intercom calls Extension, Transfer

24 Feature Manual

1.1 General Features

• When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (

1.1.82 Message Waiting).

B C

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

FWD—Busy/No Answer

Call or transfer a call

Original

FWD destination

• No Answer Time The length of time before calls are forwarded is programmable ( [202] Call Forwarding Start Time).

Programming Manual References

[PT Programming]

[202] Call Forwarding Start Time

[414-416] CO Line Mode—Day/Night/Lunch

[963] Call Forwarding Selection

[PC Programming]

9.1.7 Timers [1-6]—Start Time—Call Forwarding

9.2.1 Main [2-1]—FWD Selection

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.82 Message Waiting

Operating Manual References

1.3.11 Call Forwarding (FWD)—Busy/No Answer

Feature Manual 25

1.1 General Features

1.1.13 Call Forwarding (FWD)—Follow Me

Description

When an extension user fails to set this feature before leaving his or her desk, this feature can be set from the destination extension.

Conditions

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Call Type

Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)

Intercom calls Extension, Transfer

• When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (

1.1.82 Message Waiting).

B C

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

FWD—All Calls (Follow Me)

Call or

Original

transfer a call

FWD destination

Programming Manual References

[PT Programming]

[414-416] CO Line Mode—Day/Night/Lunch

[963] Call Forwarding Selection

26 Feature Manual

1.1 General Features

[PC Programming]

9.2.1 Main [2-1]—FWD Selection

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.11 Call Forwarding (FWD)—All Calls

1.1.82 Message Waiting

Operating Manual References

1.3.12 Call Forwarding (FWD)—Follow Me

1.1.14 Call Forwarding (FWD)—To Outside (CO) Line

Description

All calls are forwarded to an outside party, provided this feature is enabled for each extension through system programming ( [607] Call Forwarding to CO Line).

Conditions

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Call Type

Outside (CO) line calls Direct In Line (DIL), Direct Inward System Access (DISA)

Intercom calls Extension, Transfer

• A call can only be automatically forwarded one time.

Extn.

B C

Extn. Outside party

• System programming determines the extensions that can forward all intercom calls and certain outside (CO) line calls to an outside party ( [607] Call Forwarding to CO Line). These outside (CO) line calls must arrive on outside (CO) lines whose programming ( [414-416] CO Line Mode—Day/Night/Lunch) is one of the following:

a) DIL b) DISA (only when the call is directly sent to an extension, not intercepted)

• Outside (CO) Line Call Duration If a call between 2 outside parties is established, the call duration will be restricted by a system timer ( [205] CO-to-CO Line Call Duration). Both parties will hear a warning tone 15 seconds before the timer expires. When the timer expires, the call is disconnected ( 1.1.91 Outside-to-Outside (CO-toCO) Line Call Duration).

Feature Manual 27

1.1 General Features

• If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call between 2 outside parties will be disconnected.

Programming Manual References

[PT Programming]

[205] CO-to-CO Line Call Duration

[414-416] CO Line Mode—Day/Night/Lunch

[605] Account Code Mode

[607] Call Forwarding to CO Line

[PC Programming]

9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

9.2.1 Main [2-1]—Account Code Mode, Call Forward to CO

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration

Operating Manual References

1.3.13 Call Forwarding (FWD)—To Outside (CO) Line

1.1.15 Call Hold

Description

An extension user can put a call on hold. Any extension user can retrieve a held call.

Conditions

• Using the Call Hold feature, a proprietary telephone (PT) user can have one intercom call and multiple outside (CO) line calls on hold at the same time. To hold multiple intercom calls, the user should use the Call Park feature ( user can have either one intercom call or one outside (CO) line call on hold. To hold multiple calls, the user should use the Call Park feature.

• If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is automatically disconnected.

• Music on Hold Music, if available, is sent to the outside party on hold ( 1.1.85 Music on Hold). An external audio source or tone can be selected as the Music on Hold through system programming ( [111] Music on Hold).

• Doorphone calls cannot be put on hold.

• Hold Recall If a call on hold is not retrieved within a preprogrammed time period ( [200] Hold Recall Time), a ring tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when the timer expires, an alarm tone will be heard. If the hold recall time is set to "Disable", no tone will be heard. Going off-hook after the hold recall time has expired automatically re-establishes the conversation with the call on hold.

1.1.19 Call Park). Using the Call Hold feature, a single line telephone (SLT)

28 Feature Manual

1.1 General Features

• SLT Hold Mode It is possible to specify how calls are held and transferred with an SLT when the Recall/hookswitch is pressed for less than 1000 ms. The following methods ( [104] SLT Hold Mode) are available:

Mode Hold Transfer to Extension

Pressing the Recall/hookswitch

Hold-1

Pressing the Recall/hookswitch

Hold-2

Hold-3

In some cases, a call is not disconnected when an SLT user goes on-hook. Instead, the call is mistakenly placed on hold. After a specified time expires, the Hold Recall tone is heard. When the SLT user answers this, the user hears a cyclic tone (like a reorder tone). To avoid this problem, select "Hold2" or "Hold-3". In either of these modes, all calls are disconnected when going on-hook, unless the Call Hold feature number is entered after pressing the Recall/hookswitch.

• Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.

Call Hold Feature No.

Pressing the Recall/hookswitch

Call Hold Feature No.

Going on-hook

Pressing the Recall/hookswitch

Extension No.

Pressing the Recall/hookswitch

Extension No.

Pressing the Recall/hookswitch

Call Hold Feature No.

Extension No.

Programming Manual References

[PT Programming]

[104] SLT Hold Mode

[111] Music on Hold

[200] Hold Recall Time

[PC Programming]

9.1.2 Main [1-2]—Music on Hold

9.1.7 Timers [1-6]—Recall Time—Call Hold

9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode

Feature Manual References

1.1.19 Call Park

1.1.85 Music on Hold

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.15 Call Hold

Feature Manual 29

1.1 General Features

1.1.16 Call Hold, Exclusive

Description

A proprietary telephone (PT) user can put a call on hold. Only the PT user who held the call can retrieve it.

Conditions

• This feature is not available on single line telephones (SLTs).

• If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is automatically disconnected.

• Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.

Programming Manual References

[PT Programming]

[111] Music on Hold

[200] Hold Recall Time

[PC Programming]

9.1.2 Main [1-2]—Music on Hold

9.1.7 Timers [1-6]—Recall Time—Call Hold

Feature Manual References

1.1.85 Music on Hold

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.16 Call Hold, Exclusive

1.1.17 Call Hold Retrieve

Description

An extension user can retrieve a call that has been put on hold at the holding extension or by another extension user.

30 Feature Manual

1.1 General Features

Feature Manual References

1.1.15 Call Hold

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.17 Call Hold Retrieve

1.1.18 Call Log, Incoming

Description

When a call containing Caller ID information is received by an extension, the information is shown on the telephone display, notifying the extension user of the caller's identity. This information is also automatically logged in the Incoming Call Log of the extension, and can be viewed later or used to call that caller back. There are 2 types of call log areas available in the PBX. One is the personal area, which stores logs of calls received by each extension when a call arrives at a certain proprietary telephone (PT). The other is the common area, which stores a log of calls arriving at multiple PTs or via the Intercept Routing feature. Caller ID information can be logged by the following methods:

• Logged automatically when no one answers calls.

• Logged automatically if an extension user presets logging of the caller's information when answering calls.

• Logged manually by pressing the Caller ID Indication button during a conversation.

• Logged automatically when a caller leaves a voice message ( 1.1.8 Built-in Voice Message (BV))

[Example]

If the information is stored in record "002"*1,

002:JOHN WHITE

002: 0011223344

002: May15 10:23A

If the Call Waiting Caller ID feature is enabled for one or more outside (CO) lines ( [913] Call

--- Caller's name

--- Caller's number

--- Date and time of call

Caller ID Indication buttons

Personal

Common

New:002 Old:001

--- Status*

Caller ID Selection buttons

& number of logged calls

Personal

Common

Waiting Caller ID Assignment), the sequence number such as "002:" will be deleted and subsequent information (Caller's number, etc.) will be moved to the left side of the display.

"New" is displayed for call records that have not previously been viewed; "Old" is displayed for call records that have previously been viewed. Both new and old call records are stored in each personal and common area.

Feature Manual 31

1.1 General Features

Conditions

• Hardware Requirement: An optional Caller ID card for outside (CO) lines 4–8.

• Caller ID Indication—Personal/Common Button A flexible CO button can be customized as a Caller ID Indication—Personal/Common button, and will indicate the status of the Incoming Call Log for the extension, as shown below.

Light pattern Status of the corresponding call log

Red on There are new call records since the last time the call log was viewed.

Off There are no new call records in the call log, or the call log has been

already viewed.

The Caller ID Indication—Personal/Common button will alert an extension user to any missed (unanswered) calls. The Caller ID Indication—Personal/Common button is also used to store the information of an incoming call during a conversation, and to view caller information while on-hook and then call back a caller. If a Caller ID Indication—Common button is not assigned to any PT, the calls will be logged in the personal area of the PT that is connected to the lowest-numbered jack, and its Caller ID Indication— Personal button light will turn red.

• Caller ID Selection—Personal/Common Button A flexible CO button can be customized as a Caller ID Selection—Personal/Common button. The Caller ID Selection—Personal/Common button is used to display the number of logged calls while on-hook, to display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, and to inform an extension user that the personal or common area call log is full. The user may also change the displayed information by pressing the "#" key instead of the Caller ID Selection—Personal/Common button while receiving a call, or while viewing caller information.

• It is programmable whether the user can view call logs stored in the common area or not ( [909] Common Area Call Log Check). If this program is enabled, the Caller ID Indication—Common button and Caller ID Selection—Common button can be assigned.

• Incoming Call Log Memory The total number of incoming calls that can be logged by the PBX is limited ( 2.1.1 Capacity of System Resources). When a call log is full (personal area: 20 calls, common area: 300 calls), the Caller ID Selection—Personal/Common button light will turn red. When a caller leaves a voice message, it is automatically linked to the Caller ID information in the Incoming Call Log. Up to 125 voice messages per BV resource are stored separately from the Incoming Call Logs mentioned above. It is possible for an extension user (or the operator/manager) to select whether the oldest call in the personal area (or common area) will be replaced each time a call is received, or whether the new call information will be discarded, by entering the 21st Incoming Call Logged in the Personal Area (or 301st Incoming Call Logged in the Common Area) feature number. Caller records for all call logs of an extension are numbered sequentially as they are received, regardless of which call log the information is stored in. For example, information on the first call received will be stored as record "001" (e.g., 001, logged in the personal area) and information on the second call received will be stored as record "002" (e.g., 002, logged in the common area), whether it is logged in the personal area, common area, or BV. If the call log in the personal area becomes full when the 21st call (e.g., 110, logged in the personal area) has been set to overwrite the oldest call (001, logged in the personal area),

– The oldest call will be deleted and subsequent records will be moved one number down, if the 21st

call is unanswered or if it is answered but has different information from the 20th call.

– The 21st call will be discarded and the previous call information will stay as it is, if the 21st call is

answered and has the same information as the 20th call.

Common area call logs function in the same way.

32 Feature Manual

1.1 General Features

• If a transferred call (unscreened) is not answered, the information is logged in the personal area of the final destination.

• Regardless of the telephone type being used, the recorded voice message is associated with the caller's information.

• Call Log Display Lock, Incoming An extension user can lock the Incoming Call Log (including associated voice messages) stored in his or her personal area, preventing other users from viewing its contents ( operator or manager can cancel the lock in the case that the extension user forgets the lock code (Extension Lock—CANCEL ALL). The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager.

• Automatic Caller ID Number Modification If the PBX is programmed to automatically modify incoming telephone numbers, the modified numbers will be displayed when Caller ID information is checked. Extension users can also modify the incoming telephone numbers manually.

• Initial Display Selection If the Caller ID service provides both the number and name, the user can select which is shown first on the display of the PT through system programming ( [904] Caller ID Log Priority).

• While a user is viewing his or her extension's Incoming Call Log, if the caller whose information is being viewed also left a voice message, the Message/Ringer Lamp or the MESSAGE button light will turn on. The associated voice messages in that personal/common message area can be played or erased with the MESSAGE button or the TRANSFER button respectively.

• Even if there are message waiting indications left at a user's extension, the Message/Ringer Lamp or the MESSAGE button light that displays notifications from the Message Waiting feature ( Message Waiting) turns off while the user is viewing his or her extension's Incoming Call Log with the Caller ID Indication—Personal/Common button.

• If a user erases voice messages by any method (for example, by using BV or performing System Data Clear), the caller's information is erased from the extension's Incoming Call Log simultaneously.

• Even if a caller does not leave a voice message, for example, by going on-hook while hearing a personal/common BV outgoing message (OGM), the information is logged in the corresponding Incoming Call Log (common or personal area).

• During a conversation with an extension or outside party, an extension user can transfer the call to another extension that has set incoming calls to be forwarded to that extension's personal message area, or can transfer the call to the personal message area using the Direct Message feature of BV. If the transferring user performs Call Transfer with Announcement, there is a chance that both parties may be recorded in the same message. In this case, the information of the last extension or outside party that recorded the message is logged in the corresponding Incoming Call Log (personal area).

1.1.55 Extension Lock). The

1.1.82

Installation Manual References

2.3.5 3-Port Caller ID Card (KX-TA82493)

Programming Manual References

[PT Programming]

[900] Caller ID

[901] Caller ID Area Code

[902] Caller ID Modification for Local Calls

[903] Caller ID Modification for Long-distance Calls

Feature Manual 33

1.1 General Features

[904] Caller ID Log Priority

[906] Caller ID SMDR Format

[907] Caller ID SMDR Printout

[909] Common Area Call Log Check

[913] Call Waiting Caller ID Assignment

[PC Programming]

9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller ID, Caller ID Modification—Local Area Code (for Local Call 1–5), Caller ID Modification—Removed Digits, Caller ID Modification—Added Number, Caller ID SMDR Format, Caller ID SMDR Printout

9.9.3 Call Log [9-3]

Feature Manual References

1.1.8 Built-in Voice Message (BV)

1.1.30 Caller ID

1.1.55 Extension Lock

1.1.61 Flexible Buttons

1.1.82 Message Waiting

2.1.1 Capacity of System Resources

Operating Manual References

1.3.18 Call Log, Incoming

1.3.19 Call Log Display Lock, Incoming in the Personal Area

2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL

2.1.2 Call Log Display Lock, Incoming in the Common Area

2.1.6 Remote Extension Lock

2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL

2.1.8 The 301st Call Log, Incoming in the Common Area Treatment

3.1.3 Flexible Button Assignment—Caller ID Indication—Personal/Common or Caller ID Selection— Personal/Common button

1.1.19 Call Park

Description

An extension user can hold a call by placing it into a common parking zone of the PBX. A parked call can be retrieved by any extension user. This feature is useful when an extension user wants to hold more than one intercom call with a proprietary telephone (PT), or more than one intercom call or outside (CO) line call with a single line telephone (SLT).

Conditions

• Call Park Recall If a parked call is not retrieved within a preprogrammed time period ( [200] Hold Recall Time), a ring tone will be heard at the extension that parked the call. If the destination is engaged in a call when the timer expires, an alarm tone will be heard.

34 Feature Manual

• If a parked call is not retrieved within 30 minutes, it is automatically disconnected.

• Retry If the specified parking zone is occupied, the extension user will hear a busy tone. While hearing a busy tone, the user can retry by selecting another parking zone.

Programming Manual References

[PT Programming]

[200] Hold Recall Time

[PC Programming]

9.1.7 Timers [1-6]—Recall Time—Call Hold

Operating Manual References

1.3.20 Call Park

1.1.20 Call Pickup, Directed

1.1 General Features

Description

An extension user can answer a call ringing at a specific other extension by entering the Directed Call Pickup feature number.

Conditions

• Call Pickup applies to: Intercom calls, outside (CO) line calls, and doorphone calls.

• Calls from Hold Recall and Camp-on Recall cannot be picked up with this feature.

• An extension user will hear a confirmation tone when he or she picks up the call with this feature. It is possible to eliminate the tone through system programming ( [117] Call Pickup Tone).

Programming Manual References

[PT Programming]

[117] Call Pickup Tone

[PC Programming]

9.1.11 Detail [1-10]—Extension—Call Pickup Tone

Operating Manual References

1.3.21 Call Pickup, Directed

Feature Manual 35

1.1 General Features

1.1.21 Call Pickup, Group

Description

An extension user can answer a call to an extension in the same extension group ( [600] Extension Group) ringing at another extension by entering the Group Call Pickup feature number.

Conditions

• Call Pickup applies to: Intercom calls, outside (CO) line calls, and doorphone calls.

• Calls from Hold Recall and Camp-on Recall cannot be picked up with this feature.

• An extension user will hear a confirmation tone when he or she picks up the call with this feature. It is possible to eliminate the tone through system programming ( [117] Call Pickup Tone).

Programming Manual References

[PT Programming]

[117] Call Pickup Tone

[600] Extension Group

[PC Programming]

9.1.11 Detail [1-10]—Extension—Call Pickup Tone

9.2.11 Extension Group [2-6]—Group No.

Operating Manual References

1.3.22 Call Pickup, Group

1.1.22 Call Pickup Deny

Description

An extension user can prevent other extensions from picking up calls ringing at his or her own extension. If this feature is enabled, other users will hear a reorder tone when trying to pick up calls.

Programming Manual References

[PC Programming]

9.2.2 Feature settings [2-2]—Call Pickup Deny

Feature Manual References

1.1.20 Call Pickup, Directed

1.1.21 Call Pickup, Group

Operating Manual References

1.3.23 Call Pickup Deny

36 Feature Manual

1.1 General Features

1.1.23 Call Retrieving from a TAM (Telephone Answering Machine)

Description

An extension user can answer a call received by a preprogrammed Telephone Answering Machine (TAM) extension ( [611] TAM Extension).

Programming Manual References

[PT Programming]

[611] TAM Extension

[PC Programming]

9.2.1 Main [2-1]—TAM Connection

Operating Manual References

1.3.24 Call Retrieving from a TAM (Telephone Answering Machine)

1.1.24 Call Splitting

Description

An extension user can speak alternately with 2 parties. Placing the current call on hold allows the user to speak with the other party.

Conditions

• This feature does not apply to calls from doorphones or paging announcements.

• Consultation Hold When the extension user presses the HOLD button on a proprietary telephone (PT) or the Recall/ hookswitch on a single line telephone (SLT), the held party is automatically placed on consultation hold (

1.1.36 Consultation Hold).

Feature Manual References

1.1.36 Consultation Hold

Operating Manual References

1.3.25 Call Splitting

Feature Manual 37

1.1 General Features

1.1.25 Call Transfer—To Extension

Description

An extension user can transfer a call to another extension. The following features are available:

Feature Transferring method

With Announcement Transfer is completed after announcing the transfer to the destination

extension party.

Without Announcement Transfer is completed without an announcement.

After dialing the destination extension number and hearing a ringback tone or busy tone, the originator can replace the handset.

Call Transfer with Announcement is also known as Call Transfer—Screened.

Call Transfer without Announcement is also known as Call Transfer—Unscreened.

One-touch Transfer

Direct Station Selection (DSS) Console users and proprietary telephone (PT) users can hold an outside (CO) line call and quickly transfer it to an extension by pressing the DSS button directly ( [005] One-touch Transfer Using a DSS Button). A flexible CO/DSS/MESSAGE button can also be customized as a DSS button.

Conditions

• Transfer Recall for Call Transfer without Announcement If the transfer destination extension does not answer within a preprogrammed time period ( [201] Transfer Recall Time), the call will return to the extension that transferred the call. If there is no answer for 30 minutes after Transfer Recall starts, the call will be disconnected.

• Camp-on Transfer for Call Transfer without Announcement Call Transfer without Announcement is possible while hearing a busy tone, or while hearing a ringback tone after executing Busy Station Signaling (BSS). When the destination extension becomes idle, the transferred call starts ringing automatically at that extension. This is called Camp-on Transfer.

• Music, if available, is sent to the held outside party while the call is being transferred ( 1.1.85 Music on Hold). An external audio source or tone can be selected as the Music on Hold through system programming ( [111] Music on Hold).

• Consultation Hold When a transferring party presses the TRANSFER button on a PT or the Recall/hookswitch on a single line telephone (SLT), the transferred party is automatically placed on consultation hold ( Consultation Hold).

1.1.36

Programming Manual References

[PT Programming]

[005] One-touch Transfer Using a DSS Button

[104] SLT Hold Mode

[111] Music on Hold

[201] Transfer Recall Time

38 Feature Manual

1.1 General Features

[PC Programming]

9.1.2 Main [1-2]—Music on Hold

9.1.7 Timers [1-6]—Recall Time—Call Transfer

9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, DSS—One-touch Transfer Using a DSS Button

Feature Manual References

1.1.36 Consultation Hold

1.1.61 Flexible Buttons

1.1.85 Music on Hold

Operating Manual References

1.3.26 Call Transfer—To Extension

3.1.3 Flexible Button Assignment—DSS button

1.1.26 Call Transfer—To Outside (CO) Line

Description

A proprietary telephone (PT) user can transfer a call to an outside party. The following feature is available:

Feature Transferring method

With Announcement Transfer is completed after announcing the transfer to the destination

outside party.

Call Transfer with Announcement is also known as Call Transfer—Screened.

Conditions

• System programming determines the extensions that are able to transfer calls to an outside party ( [606] Call Transfer to CO Line). Single line telephone (SLT) users cannot transfer calls to an outside party.

• Outside (CO) Line Call Duration If an outside (CO) line call is transferred to an outside party, the call duration will be restricted by a system timer ( [205] CO-to-CO Line Call Duration). Both parties will hear a warning tone 15 seconds before the timer expires ( 1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration). The extension that transferred the call will also hear a ring tone or an alarm tone 50 seconds before the timer expires ( 1.1.15 Call Hold). When the timer expires, the call is disconnected unless the extension joins the conversation again.

• If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call between 2 outside parties will be disconnected.

• Consultation Hold When a transferring party presses the TRANSFER button on a PT, the transferred party is automatically placed on consultation hold (

1.1.36 Consultation Hold).

Feature Manual 39

1.1 General Features

Programming Manual References

[PT Programming]

[111] Music on Hold

[205] CO-to-CO Line Call Duration

[420] CPC Signal Detection—Incoming

[606] Call Transfer to CO Line

[PC Programming]

9.1.2 Main [1-2]—Music on Hold

9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

9.2.1 Main [2-1]—Transfer to CO

9.3.3 Detail [3-3]—CPC Signal Detection—Incoming

Feature Manual References

1.1.15 Call Hold

1.1.36 Consultation Hold

1.1.85 Music on Hold

1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration

Operating Manual References

1.3.27 Call Transfer—To Outside (CO) Line

1.1.27 Call Waiting

Description

A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer the second call either by disconnecting the current call or placing it on hold. If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions:

a) When an outside (CO) line call or a doorphone call is received, or b) When another extension executes the Busy Station Signaling (BSS) feature.

If disabled, a reorder tone will be sent to the extension that executed the BSS feature.

Conditions

• Data Line Security When an extension user activates Data Line Security, Call Waiting is turned off ( 1.1.37 Data Line Security).

• Call Waiting Tone A proprietary telephone (PT) user can select the preferred call waiting tone (Tone 1 or Tone 2) through personal programming (Call Waiting Tone Type Selection). For doorphone calls, Tone 1 is used as a call waiting tone (not changeable). Tone 2 depends on the assignments in [423] CO Line Ring Tone Pattern for outside (CO) line calls and [115] Extension Ring Tone Pattern for intercom calls.

40 Feature Manual

Programming Manual References

[PT Programming]

[104] SLT Hold Mode

[115] Extension Ring Tone Pattern

[423] CO Line Ring Tone Pattern

[PC Programming]

9.1.11 Detail [1-10]—Extension—Ring Tone Pattern, Single Line Telephone—Hold Mode

9.2.2 Feature settings [2-2]—Call Waiting—intercom calls, Call Waiting—outside calls

9.2.3 PT personal settings [2-3]—Call Waiting Tone Type

9.3.3 Detail [3-3]—Ring Tone Pattern

Feature Manual References

1.1.9 Busy Station Signaling (BSS)

1.1.37 Data Line Security

2.2.1 Tones/Ring Tones

1.1 General Features

Operating Manual References

1.3.28 Call Waiting

3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection

1.1.28 Call Waiting Caller ID

Description

While a proprietary telephone (PT) user hears the call waiting tone supplied by the telephone company, the Caller ID information will flash on the display for a preprogrammed time period ( [908] Call Waiting Caller ID Time), if this feature is enabled for the outside (CO) line ( [913] Call Waiting Caller ID Assignment). The user can answer the second call by disconnecting the current call or placing it on hold. This feature is also known as Visual Caller ID.

Conditions

• Hardware Requirement: An optional Caller ID card for outside (CO) lines 4–8.

• If the PT user does not press the FLASH/RECALL button while the information is displayed (flashing), the Caller ID information is automatically recorded in the user's personal area and the user's Caller ID Indication—Personal button lights if the call has been directed to the user ( 1.1.18 Call Log, Incoming). A call via an outside (CO) line programmed as "Normal" ( [414-416] CO Line Mode—Day/ Night/Lunch) is automatically recorded in the common area and all corresponding user's Caller ID Indication—Common buttons light. However in this case, if a Caller ID Indication—Common button is not assigned to any PT,

– The call will be logged in the personal area of the PT that hears the call waiting tone, if a Caller ID

Indication—Personal button is assigned to that PT.

– If the PT that hears the call waiting tone does not have a Caller ID Indication—Personal button

assigned to it, the call will be logged in the personal area of the PT of the lowest-numbered jack, and its Caller ID Indication—Personal button light will turn red.

• This feature will not function when the extension:

Feature Manual 41

1.1 General Features

a) Is on a conference call b) Has a call on consultation hold c) Is using Live Call Screening (LCS) or 2-way Record d) Is on an outside-to-outside (CO-to-CO) line call e) Is hearing an outgoing message (OGM) used by Direct Inward System Access (DISA) or Built-in

Voice Message (BV)

Installation Manual References

2.3.5 3-Port Caller ID Card (KX-TA82493)

Programming Manual References

[PT Programming]

[414-416] CO Line Mode—Day/Night/Lunch

[900] Caller ID

[908] Call Waiting Caller ID Time

[913] Call Waiting Caller ID Assignment

[914] Call Waiting Caller ID CAS Receive Time

[915] Caller ID Checksum

[968] KX-T7700 Series Incoming Lamp Control

[PC Programming]

9.1.11 Detail [1-10]—Proprietary Telephone—KX-T7700 Series Incoming Lamp Control

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller ID, Call Waiting Caller ID Time, Call Waiting Caller ID CAS Receive Time, Caller ID Checksum

Feature Manual References

1.1.18 Call Log, Incoming

1.1.29 Call Waiting from the Telephone Company

1.1.30 Caller ID

Operating Manual References

1.3.18 Call Log, Incoming

1.3.29 Call Waiting Caller ID

1.1.29 Call Waiting from the Telephone Company

Description

Besides the Call Waiting feature provided by the PBX, you can also subscribe to your telephone company's Call Waiting service and receive call waiting tones through the telephone company's lines. This feature is available when an extension is in a conversation with an outside party, and a call is received from another outside party on the same outside (CO) line. The external call waiting tone will alert an extension user of

42 Feature Manual

1.1 General Features

the incoming outside (CO) line call that is waiting. The user can answer the second call by disconnecting the current call or placing it on hold.

Conditions

• If a call waiting tone is heard but the corresponding CO button does not flash, this tone is an external call waiting tone from the telephone company. For details, consult your telephone company.

Programming Manual References

[PT Programming]

[110] Flash/Recall Key Mode

[418] Flash/Recall Time

[PC Programming]

9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode

9.3.3 Detail [3-3]—Flash/Recall Time

Feature Manual References

1.1.27 Call Waiting

Operating Manual References

1.3.30 Call Waiting from the Telephone Company

1.1.30 Caller ID

Description

The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of proprietary telephones (PTs) as well as some single line telephones (SLTs) when receiving calls. Additionally, Caller ID information is logged in the Incoming Call Log of the extension that received the call, allowing the caller to view a record of incoming calls or make a call to a person in the call log later. The PBX can be programmed to modify a caller's telephone number when it is received by, for example, adding an Outside (CO) Line Access number or adding/deleting certain digits of incoming telephone numbers automatically. This allows an extension user to make a call later to a telephone number logged in his or her call log without worrying about Outside (CO) Line Access numbers, area codes, etc.

Notes

• The term "Caller ID" used in this Feature Manual refers to features that can receive caller

information sent from the telephone company and received on outside (CO) lines. Your network provider may use a different name for this type of service.

• To receive Caller ID information, you must subscribe to the telephone company's Caller ID service

and enable Caller ID for the appropriate outside (CO) lines through system programming ( [900] Caller ID).

Caller ID Display on SLT

This feature is available only for SLTs compatible with either FSK-type Caller ID or DTMF (Dual Tone MultiFrequency)-type Caller ID.

Feature Manual 43

1.1 General Features

Notes

• This feature complies with ETSI (European Telecommunications Standards Institute)-type FSK and Bellcore-type FSK.

• This feature does not comply with methods using DT-AS signal or line reversal signal.

1. Caller ID-Related Feature

Feature Description Details in

Call Log, Incoming Caller ID information is automatically recorded in

the call log of the extension that received the call.

• 1.1.18 Call Log,

Incoming This information can be used to view a record of incoming calls or make calls to any number in the call log.

2. Automatic Caller ID Number Modification

When Caller ID information is checked, the PBX can automatically modify the caller's telephone number according to a preprogrammed set of rules (Caller ID Modification Table). This modified number allows the extension user to make a call to this number later without worrying about Outside (CO) Line Access numbers, area codes, etc.

[Programming Example: Caller ID Modification Table]

Removed No. of

Call Type Code No.

Local Call*2

Long-distance Call*

Area Code*

1 212 3 Not Stored

2 011 3 001

: : : :

[Not programmable] 0 1

Digits

Added No.

44 Feature Manual

[901] Caller ID Area Code [902] Caller ID Modification for Local Calls [903] Caller ID Modification for Long-distance Calls

1.1 General Features

An outside (CO) line call containing

Caller ID information is received.

Yes No

Modifies the number according to the method programmed in the corresponding "Local Call" field.

Example:

Removed number of digits: 3 Added number: blank

Example:

Received number:

Modified number:

Modification is complete. Modified number is logged.

201 555 1234

555 1234

Is the caller's area code stored in the Caller ID Modification Table?

Modifies the number according to the method programmed in the "Long-distance Call" field.

Example:

Removed number of digits: 0 Added number: 1

Example:

Received number:

Modified number:

313 555 1234

1 313 555 1234

Modification is complete. Modified number is logged.

3. Displaying the Caller's Name

When a call containing Caller ID information is received, the PBX will search for the caller's name in the following order, then show that name on the display.

1) The System Speed Dialing Table

2) The Caller ID information received from the telephone company

If a caller's name is not stored in the PBX or sent from the telephone company, it will not be displayed.

Conditions

[General]

• Hardware Requirement: An optional Caller ID card for outside (CO) lines 4–8.

[Caller ID Display on SLT]

• Caller ID Display on SLT feature applies to: Intercom calls and outside (CO) line calls. Intercom calls include forwarded calls, calls from Transfer Recall and Hold Recall. Outside (CO) line calls include calls directed to Direct Inward System Access (DISA) ring groups,

Feature Manual 45

1.1 General Features

forwarded calls, intercepted calls, or calls from extensions that placed outside (CO) line calls on consultation hold.

• SLT Caller ID signaling type can be selected through system programming ( [150] SLT Caller ID Signaling Type).

• Each SLT (including an SLT connected in parallel with a PT) can be programmed to receive Caller ID information through system programming ( [628] SLT Caller ID).

• When the caller's telephone number is sent to an SLT, an Outside (CO) Line Access number can be automatically added to the telephone number through system programming ( [151] SLT Caller ID Line Access Number), to be used when calling the caller back.

• If a call is transferred, forwarded, or intercepted via Intercept Routing to an SLT, the original caller's information will be shown on the SLT.

• During a conversation, Caller ID information will not be shown on the SLT.

• When FSK-type Caller ID information is received, the caller's telephone number (max. 20 digits), name (max. 16 characters), date and time, or the reason for nondisplay of Caller ID information such as "Private", "Out of Area", or "Long Distance" will be shown on the SLT. If the caller's telephone number exceeds 20 digits, the SLT receives only the first 20 digits. If the caller's name exceeds 16 characters, the SLT receives only the first 16 characters.

• When DTMF-type Caller ID information is received, the caller's telephone number (max. 16 digits) or the reason for nondisplay of Caller ID information will be shown on the SLT. If the caller's telephone number exceeds 16 digits, the SLT receives only the first 16 digits. However, when a value less than "1500 ms" is set through system programming ( [143] SLT Ring Bell-on Time), the SLT receives only the first 10 digits.

• Depending on the type of SLT being used, caller names and the dates and times that calls were received may not be able to be shown on the SLT.

• If an outside caller disconnects a call to an SLT on which the call's Caller ID information is displayed, and the SLT receives another outside (CO) line call directly after, the SLT will wait until a preprogrammed time has passed ( [627] SLT Ring Wait Time for New Call) before it starts to ring, and the new caller's Caller ID information will be shown on the SLT. A certain amount of time may be required between calls for an SLT to receive Caller ID information correctly.

• To enable the Caller ID feature, it may be necessary to set the same ring tone pattern ( [629] SLT Fixed Bell Pattern) as used by the telephone company.

• When an SLT is programmed to receive Caller ID information, the ringing of calls with Caller ID on that SLT is delayed for a few seconds. Therefore, the length of time before calls are forwarded or intercepted, and the length of time that intercepted calls ring at the destination SLT, may be slightly shorter than the duration specified through system programming.

• This feature will not function when the SLT uses the call waiting tone supplied by the telephone company (Call Waiting Caller ID).

Installation Manual References

2.3.5 3-Port Caller ID Card (KX-TA82493)

Programming Manual References

[PT Programming]

[142] SLT Ring/Silence Ratio

[143] SLT Ring Bell-on Time

[150] SLT Caller ID Signaling Type

[151] SLT Caller ID Line Access Number

[627] SLT Ring Wait Time for New Call

46 Feature Manual

1.1 General Features

[628] SLT Caller ID

[629] SLT Fixed Bell Pattern

[900] Caller ID

[901] Caller ID Area Code

[902] Caller ID Modification for Local Calls

[903] Caller ID Modification for Long-distance Calls

[904] Caller ID Log Priority

[906] Caller ID SMDR Format

[907] Caller ID SMDR Printout

[PC Programming]

9.9.1 Main [9-1]—CO Line Settings—Caller ID, Caller ID Modification—Local Area Code (for Local Call 1–

5), Caller ID Modification—Removed Digits, Caller ID Modification—Added Number, Caller ID SMDR Format, Caller ID SMDR Printout

9.9.2 SLT Caller ID [9-2]

9.9.3 Call Log [9-3]—Caller ID Log Priority

Feature Manual References

1.1.18 Call Log, Incoming

1.1.113 System Speed Dialing

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.18 Call Log, Incoming

1.1.31 Calling Party Control (CPC) Signal Detection

Description

A CPC (Calling Party Control) signal is an on-hook indication (disconnect signal) sent from an outside (CO) line when the other party hangs up. To maintain efficient utilization of outside (CO) lines, the PBX monitors each line's status and when a CPC signal is detected on a line, the PBX disconnects the line and alerts the extension with a reorder tone.

Conditions

• CPC Signal Detection is programmable for incoming outside (CO) line calls ( [420] CPC Signal Detection—Incoming) and for outgoing outside (CO) line calls ( [421] CPC Signal Detection— Outgoing).

• If a CPC signal is detected during a call between a caller using the DISA feature ( 1.1.41 Direct Inward System Access (DISA)) and an extension or an outside party, the call will be disconnected.

• Generally, CPC Signal Detection functions for incoming outside (CO) line calls and does not function for outgoing outside (CO) line calls. If an extension user remains off-hook after an outgoing outside (CO) line call is completed, the PBX will not release all the switches used to establish the connection. The connected outside (CO) line will continue to be in use. To prevent this, CPC Signal Detection can be programmed to function for outgoing outside (CO) line calls.

Feature Manual 47

1.1 General Features

• If a CPC signal is detected on a line during a conference call, that outside party will be disconnected but the remaining 2 parties can continue their call.

Programming Manual References

[PT Programming]

[420] CPC Signal Detection—Incoming

[421] CPC Signal Detection—Outgoing

[PC Programming]

9.3.3 Detail [3-3]—CPC Signal Detection—Incoming, CPC Signal Detection—Outgoing

Feature Manual References

1.1.41 Direct Inward System Access (DISA)

1.1.32 Class of Service (COS)

Description

Each extension is assigned a class of service (COS) number ( [601-603] TRS-COS—Day/Night/Lunch). The following features operate differently depending on an extension's COS.

a) TRS ( 1.1.117 Toll Restriction (TRS)) b) Walking COS ( 1.1.122 Walking COS)

Conditions

• Walking COS An extension user can make a call from an extension with a lower COS by using his or her own COS temporarily.

Programming Manual References

[PT Programming]

[601-603] TRS-COS—Day/Night/Lunch

[PC Programming]

9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch

Feature Manual References

1.1.117 Toll Restriction (TRS)

1.1.122 Walking COS

Operating Manual References

1.3.85 Toll Restriction (TRS)

1.3.90 Walking COS

48 Feature Manual

1.1 General Features

1.1.33 Conference

Description

During a 2-party conversation, an extension user can add a third party to the conversation, thereby establishing a 3-party conference call.

Conditions

• Conference call arrangement The following configurations of 3-party conference calls are possible:

– One extension and 2 outside parties

– 2 extensions and one outside party

– 3 extensions

• Conference Button On a proprietary telephone (PT) that does not have a CONF (Conference) button, a flexible CO button can be customized as a Conference button.

• Consultation Hold When an extension user tries to establish a conference call, the current call is automatically placed on consultation hold until the conference is established (

• A confirmation tone will be sent to all parties when a 2-party conference call is changed to a 3-party conference call. It is possible to eliminate the tone through system programming ( [105] Conference Tone).

• A 3-party conference call can also be established by Executive Busy Override.

1.1.36 Consultation Hold).

Programming Manual References

[PT Programming]

[104] SLT Hold Mode

[105] Conference Tone

[PC Programming]

9.1.11 Detail [1-10]—Single Line Telephone—Hold Mode, Conference—Conference Tone

Feature Manual References

1.1.34 Conference, Unattended

1.1.36 Consultation Hold

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

Operating Manual References

1.3.31 Conference

3.1.3 Flexible Button Assignment—Conference button

Feature Manual 49

1.1 General Features

1.1.34 Conference, Unattended

Description

The proprietary telephone (PT) user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. The user may return to the conference at any time, if he or she desires.

Conditions

• Conference Button On a PT that does not have a CONF (Conference) button, a flexible CO button can be customized as a Conference button.

• Consultation Hold When an extension user tries to establish a conference call, the current call is automatically placed on consultation hold until the conference is established (

• Unattended Conference Recall The duration of unattended conferences is restricted by a system timer ( [205] CO-to-CO Line Call Duration). A ring tone or an alarm tone is heard at the conference originator's extension 50 seconds before the timer expires. A warning tone starts to be heard by parties in the unattended conference 15 seconds before the timer expires. If the originator returns to the conference before the unattended conference call is disconnected, the timer will be canceled. If not, the ring tone or alarm tone and the warning tone will continue to be heard until the unattended conference call is disconnected ( 1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration).

• An unattended conference cannot be established unless the extension is allowed to transfer a call to an outside party through system programming ( [606] Call Transfer to CO Line).

1.1.36 Consultation Hold).

Programming Manual References

[PT Programming]

[205] CO-to-CO Line Call Duration

[606] Call Transfer to CO Line

[PC Programming]

9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

9.2.1 Main [2-1]—Transfer to CO

Feature Manual References

1.1.33 Conference

1.1.36 Consultation Hold

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration

50 Feature Manual

1.1 General Features

Operating Manual References

1.3.32 Conference, Unattended

3.1.3 Flexible Button Assignment—Conference button

1.1.35 Confirmation Tone

Description

At the end of a feature operation, the PBX confirms the success of the operation by sending a confirmation tone to the extension user.

Type Description

Tone 1 Sent when the setting is accepted, or sent when the Extension Lock feature is

set or canceled.

Tone 2 Sent when the new setting is identical to the previous one, or sent when certain

features are successfully performed or accessed (e.g., Call Hold, Automatic Callback Busy).

Tone 3 Sent before a conversation is established when accessing the following features:

• Call Pickup

• Call Hold Retrieve with the Feature Number

• Conference

• Paging/Paging Answer

Conditions

• It is possible to eliminate confirmation tone 3 (except for Call Hold Retrieve with the Feature Number) through system programming ( [117] Call Pickup Tone, [105] Conference Tone, [106] External Pager Access Tone).

Programming Manual References

[PT Programming]

[105] Conference Tone

[106] External Pager Access Tone

[117] Call Pickup Tone

[PC Programming]

9.1.11 Detail [1-10]—Extension—External Pager Access Tone, Extension—Call Pickup Tone, Conference—

Conference Tone

Feature Manual References

2.2.1 Tones/Ring Tones

Feature Manual 51

1.1 General Features

1.1.36 Consultation Hold

Description

When an extension user is on a call and performs Call Transfer ( 1.1.25 Call Transfer—To Extension,

1.1.26 Call Transfer—To Outside (CO) Line), Call Splitting ( 1.1.24 Call Splitting), or tries to establish a conference call ( 1.1.33 Conference, 1.1.34 Conference, Unattended), the call is automatically placed on consultation hold. When the operation is completed or canceled, the consultation hold is released.

Feature Manual References

1.1.24 Call Splitting

1.1.25 Call Transfer—To Extension

1.1.26 Call Transfer—To Outside (CO) Line

1.1.33 Conference

1.1.34 Conference, Unattended

1.1.37 Data Line Security

Description

Once Data Line Security is set on an extension, communication between the extension and the other party is protected from signals such as Call Waiting, Hold Recall, and Executive Busy Override. Extensions that have devices such as modems, fax machines, or Voice Processing Systems (VPSs) connected to them may set this feature to maintain secure data transmission, by blocking tones or other interruptions during communication.

Programming Manual References

[PC Programming]

9.2.2 Feature settings [2-2]—Data Line Security

Feature Manual References

1.1.27 Call Waiting

1.1.50 Executive Busy Override—Extension

1.1.51 Executive Busy Override—Outside (CO) Line

Operating Manual References

1.3.33 Data Line Security

1.1.38 Dial Tone

Description

The following dial tones inform extension users about features activated on their extensions:

52 Feature Manual

1.1 General Features

Type Description

Tone 1 A normal dial tone is heard when none of the features listed for dial tones 2

through 5 have been set.

Tone 2 Heard when any of the following features is set.

• Absent Message

• Background Music (BGM) (for proprietary telephones [PTs] only)

• Call Forwarding (FWD)

• Call Pickup Deny

• Data Line Security

• Do Not Disturb (DND)

• Extension Lock

• Hot Line (for single line telephones [SLTs] only)

• Message Waiting (for PTs only)

• Remote Extension Lock

• Timed Reminder

Tone 3 Heard when any of the following features is performed.

• Account Code Entry

• Answering a call from Timed Reminder

• Going off-hook with an SLT that has messages waiting

Tone 4 Heard when going off-hook if new voice messages have been recorded (Built-in

Voice Message [BV]).

Tone 5 Heard when going off-hook if the remaining voice message recording time is less

than 5 minutes or if 125 voice messages have been recorded (Built-in Voice Message [BV]).

Feature Manual References

2.2.1 Tones/Ring Tones

1.1.39 Dial Type Selection

Description

The dialing mode can be selected for each outside (CO) line through system programming ( [401] Dial Mode) regardless of the originating extension (dependent on the contract with the telephone company).

Mode Description

DTMF (Dual Tone MultiFrequency)

Numbers dialed by an extension user are transmitted to the outside (CO) line using tones. If this PBX is installed behind an existing host PBX, select this mode as necessary. If your telephone company or a host PBX can receive both DTMF and Pulse signals but the contract specifies DTMF lines, select this mode.

Pulse (Rotary) Numbers dialed by an extension user are transmitted to the outside (CO)

line using pulses.

Feature Manual 53

1.1 General Features

Mode Description

Call Blocking If your telephone company or a host PBX can receive both DTMF and

Pulse signals but the contract specifies Pulse lines, select this mode. When dialing with a touch-tone telephone, only Pulse signals will be sent to the telephone company.

Conditions

• Automatic Configuration for Outside (CO) Line Type The dialing mode of connected outside (CO) lines is automatically assigned after restarting the PBX using the System Clear Switch or through system programming ( [999] System Data Clear). No system programming in [401] Dial Mode and [402] Pulse Speed is required unless the dialing mode of the connected outside (CO) lines is Call Blocking. If your telephone company can receive both DTMF and Pulse signals, the PBX selects an outside (CO) line type according to the following priority: DTMF Pulse (High) Pulse (Low)

• The pulse rate for outside (CO) lines that have been set to "Pulse" or "Call Block" mode ( [402] Pulse Speed) should be selected depending on your telephone company or a host PBX. There are 2 pulse rates: Low (10 pps) and High (20 pps).

Programming Manual References

[PT Programming]

[119] Redialing after Pulse to Tone Conversion

[401] Dial Mode

[402] Pulse Speed

[999] System Data Clear

[PC Programming]

8.4 System Data Clear

9.1.11 Detail [1-10]—CO—Redialing after Pulse to Tone Conversion

9.3.3 Detail [3-3]—Dial Mode, Pulse Speed

Feature Manual References

1.1.5 Automatic Configuration for Outside (CO) Line Type

1.1.104 Pulse to Tone Conversion

1.1.40 Direct In Line (DIL)

Description

Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line carrying the call. Each outside (CO) line can have a different destination for each time service mode.

[Programming Example]

The table can be programmed for each outside (CO) line.

54 Feature Manual

1.1 General Features

Outside (CO) Line No.

Day Lunch Night

1 DIL 101 DIL 102 DIL 102

2 DIL 103 DIL 103 DIL 103

(Cont.) : : : : : : :

: : : : : : :

8 Normal – Normal – Normal –

* [414-416] CO Line Mode—Day/Night/Lunch

In this example:

If an outside (CO) line call is received on outside (CO) line 1:

Distribution method and destination*

a) In day mode: Direct In Line (DIL) distribution is assigned. The call is routed to its DIL destination,

extension 101.

b) In lunch/night mode: DIL distribution is assigned. The call is routed to its DIL destination, extension

102.

Conditions

• To use this feature, "DIL" must be selected as the distribution method for the desired outside (CO) line port. When "Normal" is selected, an incoming outside (CO) line call is received at the extensions assigned in [408-410] Flexible Ringing—Day/Night/Lunch.

• This outside (CO) line can be used by multiple extension users to make calls, but can only be used by a single extension to receive calls.

• If a DIL destination is an extension within an extension group that has enabled the Idle Extension Hunting feature and it is busy, the Idle Extension Hunting feature becomes active ( Extension Hunting).

1.1.67 Idle

Programming Manual References

[PT Programming]

[408-410] Flexible Ringing—Day/Night/Lunch

[414-416] CO Line Mode—Day/Night/Lunch

[PC Programming]

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.67 Idle Extension Hunting

1.1.114 Time Service

Feature Manual 55

1.1 General Features

1.1.41 Direct Inward System Access (DISA)

Description

Direct Inward System Access (DISA) allows outside callers to be connected to their desired PBX destinations without the use of the operator. Callers can listen to a DISA outgoing message (OGM) instructing them as to which numbers to dial to be connected to the person or department they would like to speak with. DISA can also give PBX users access to PBX features, such as making outside (CO) line calls, when they are outside the office.

This DISA OGM can guide callers and allow them to:

• Call an extension by dialing the extension number.

• Call another outside party via the outside (CO) lines of the PBX.

• Access the desired extension simply by dialing a single-digit number (DISA Automated Attendant [AA] number) using DISA AA service.

DISA OGM

When a call arrives on a DISA line, callers will hear a DISA OGM or a short beep. When the DISA AA service is active, this DISA OGM will direct callers to dial the appropriate digit (DISA AA number) to be connected to a specified destination. To access other PBX features, such as making intercom or outside (CO) line calls, the caller may dial the appropriate numbers while the DISA OGM is playing. An extension assigned as the operator or manager extension can record a DISA OGM ( 1.1.88 Outgoing Message (OGM) for DISA).

DISA AA Service

DISA AA service allows a caller to dial a single-digit number (DISA AA number) and be connected to the desired party automatically. The PBX can store up to 10 destinations that can be called by dialing a DISA AA number (0–9) for each DISA OGM ( [501] DISA Built-in AA). These destinations can be an extension number ( [009] Extension Number), an extension group number ( [600] Extension Group), or the DISA AA number of a 3-level DISA OGM ( [540-549] 3-level AA Assignment). During or after the DISA OGM announcement ( [505] DISA Wait Time after OGM), or after a short beep ( [515] Intercept Time for Internal DISA), the caller may dial a DISA AA number as directed by the DISA OGM (e.g., "Press 1 to speak to Sales. Press 2 to speak to Support."). Each DISA AA number directs the call to a preprogrammed location. Since DISA AA numbers are single digits, if the caller dials a second digit within a preprogrammed time period ( [517] DISA AA Wait Time), DISA AA service will be bypassed because the PBX will assume the caller is trying to access a specific feature. When the DISA AA service is used, Incoming Dial Mode must be set to "With AA" through system programming ( [500] DISA Incoming Call Dial Mode). When "With AA" is selected, the PBX regards callerdialed digits "0" through "9" as DISA AA numbers. If no destination is assigned to "9" or "0", the PBX regards the number (9/0) as the Automatic Line Access number or Operator Call number.

56 Feature Manual

1.1 General Features

[Programming Example: 1-level (DISA) AA Table]

In order for a caller to be able to access Mike Smith (extension 102) using 1-level (DISA) AA, program as follows:

Distribution method*

Outside (CO) Line No.

Day Lunch Night

1, 2 DISA OGM1 DISA OGM1 DISA OGM1

3–8 Normal Normal Normal

DISA AA No. for 1-level AA*

0 1 2 3 4 5 6 7 8 9

– Mike

Smith

Extn.

103

Extn.

104

Extn.

105

Extn.

106

Extn.

107

Extn.

108

Extn.

Group 1

–

(102)

[414-416] CO Line Mode—Day/Night/Lunch

[501] DISA Built-in AA

[Programming Example: 3-level AA Table]

In order for a caller to be able to access Mike Smith of the Software Support Team (extension 102) using 3level AA, program as follows:

Distribution method*

Outside (CO) Line No.

Day Lunch Night

1–4 DISA OGM1 DISA OGM2 DISA OGM3

5–8 Normal Normal Normal

Feature Manual 57

1.1 General Features

1-level AA

Extn.

–

Group 1

2-level AA

Extn. Group 3

3-level AA

Extn. 101

Mike Smith

(102)

DISA AA No.*

12304

Extn. Group 2

2-level

–

DISA AA No.*

–

1230456

3-level AA

Extn. Group 4

––––

DISA AA No.*

1230456

––– ––

[414-416] CO Line Mode—Day/Night/Lunch

[501] DISA Built-in AA

2-level AA: Select "3-level AA" for AA number "3" in [501] DISA Built-in AA

[540-549] 3-level AA Assignment

3-level AA: Select "3-level AA" for "second AA number 2" and for "third AA number " in the [543] of [540-549] 3-level AA Assignment

Mike Smith (102): Select "Jack 02" for "second AA number 2" and for "third AA

number 1" in the [543] of [540-549] 3-level AA Assignment

In this example:

1) After or while listening to the AA first-level DISA OGM (e.g., "Press 1 to speak to Sales. Press 2 to

speak to Service. Press 3 to speak to Support."), caller dials a DISA AA number, "3", as directed by the DISA OGM.

2) Next, the AA second-level DISA OGM (e.g., "Press 1 to speak to Hardware Team. Press 2 to speak

to Software Team.") directs the caller to dial another DISA AA number. The caller dials "2".

3) Finally, the AA third-level DISA OGM (e.g., "Press 1 to speak to Mike Smith. Press 0 to speak to

the Operator.") directs the caller to dial a DISA AA number, "1", to be connected to a specified destination, extension 102.

Note

When the type of a destination from 2–level AA or 3–level AA to another setting is changed, any associated DISA OGM will also be cleared. In addition, any items within the AA menu being removed will also be removed.

58 Feature Manual

1.1 General Features

DISA Busy Mode

If the destination of a DISA call is busy, the call will be redirected to an idle extension ( [100] Hunting Group Set) in the destination's idle extension hunting group ( 1.1.67 Idle Extension Hunting). If no extension in the group is available, or if the destination of the DISA call is not a member of an idle extension hunting group, the call will be handled in one of the following ways, according to system programming ( [506] DISA Busy Mode):

a) Disconnect: The caller hears a busy tone and the call is disconnected. b) Call Waiting: The called extension hears a call waiting tone if the extension has set Call Waiting. c) DISA: The following procedure is performed:

1) If the assigned DISA OGM (busy message) has been recorded, the caller hears the DISA

OGM (e.g., "The party you called is unavailable..."). If the assigned DISA OGM has not been recorded, the caller hears a busy tone and the call is disconnected.

2) After the busy message has been played, the DISA OGM that was sent before the busy

message is sent to the caller again.

3) The PBX waits for the caller to enter a new destination. In this case, the PBX does not accept

any Outside Line Access number regardless of the security type.

If the destination is a member of a DISA ring group, DISA Busy Mode will not function for the call. The PBX regards it as unanswered.

DISA Intercept Mode

If the destination of a DISA call does not answer the call within a preprogrammed time period ( [508] DISA Ring Time before Intercept), the call will be handled in one of the following ways, according to system programming ( [507] DISA Intercept Mode):

a) Disconnect: The call is disconnected. b) Intercept: The call is redirected to preprogrammed intercept destinations in the following priority:

[438-440] DISA IRNA to BV—Day/Night/Lunch [408-410] Flexible Ringing—Day/Night/Lunch This is useful for business calls. For example, the call can be forwarded to the operator, a Voice Processing System (VPS) or Built-in Voice Message (BV) automatically.

DISA No Dial Mode

If the PBX does not receive either DTMF (Dual Tone Multi-Frequency) signals or a fax (CNG) tone within a preprogrammed time period ( [505] DISA Wait Time after OGM), or if the PBX does not receive DTMF signals within a preprogrammed time period ( [515] Intercept Time for Internal DISA), the call will be handled in one of the following ways, according to system programming ( [510] DISA No Dial Mode):

a) Disconnect: The call is disconnected. b) Intercept: The call is redirected to preprogrammed intercept destinations in the following priority:

[438-440] DISA IRNA to BV—Day/Night/Lunch [408-410] Flexible Ringing—Day/Night/Lunch

DISA Security Mode

Security can be enabled for the PBX to control the types of calls that can be made by callers using DISA. When the DISA security mode is set to "All Security" or "Trunk Security" ( [511] DISA Security Mode), a caller is required to enter a DISA security code ( [512] DISA Security Code) before making intercom and outside (CO) line calls, or outside (CO) line calls only, respectively. The DISA security code and the number of digits required for the DISA security code ( [530] DISA Security Code Digits) can be assigned by the manager. After entering a DISA security code, if the code is the same as one of the preprogrammed security codes, the caller will hear a short beep. It is possible to eliminate the tone through system programming ( [518] DISA Tone after Security Code). If the DISA security code is entered incorrectly 3 times when using DISA, a reorder tone will be sent to the caller and the call will be disconnected.

Feature Manual 59

1.1 General Features

Security Mode Intercom Calls Outside (CO) Line Calls

All Security

Trunk S e curity

No Security

Permitted

Outside-to-Outside (CO-to-CO) Line Calls through DISA

DISA callers can use DISA to make outside (CO) line calls when allowed by the DISA security mode. If a call between 2 outside parties is established via DISA, the length of the call can be limited to a preprogrammed duration ( [205] CO-to-CO Line Call Duration). A timer will activate when the call is connected, and a warning tone will be heard 15 seconds before the timer expires. When the timer expires, the call is disconnected ( 1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration). To detect the end of an outside-to-outside (CO-to-CO) line call, Calling Party Control (CPC) Signal Detection can be assigned through system programming ( [420] CPC Signal Detection—Incoming, [421] CPC Signal Detection—Outgoing).

60 Feature Manual

[Flowchart]

1.1 General Features

A DISA call from an outside party is received.

(DISA Delayed Answer Time expires)

The PBX answers the call.

One short beep

(Intercept Time for Internal DISA expires)

A number is dialed.

Is a security

code required?

One

short beep

Make an outside (CO) line call.

The call reaches the destination.

The call is established.

The call is not answered.

(DISA Ring Time before Intercept expires)

Is Intercept Routing

employed?

NoYes

Is DISA IRNA to BV

assigned?

Yes

BV is answered.

The call is disconnected.

The call is sent to another extension.

Is the assigned

DISA OGM recorded?

Yes

The security

code is entered.

The code is correct.

The code is incorrect.

The destination

extension(s) is(are) busy.

What is the DISA

Busy Mode?

Disconnect

Busy tone

(DISA Ring Time after Intercept expires)

Yes

Trunk or No

Reorder tone

The call is disconnected.

Call Waiting DISA

The call is established.

DISA OGM

Nothing is dialed.

What is the

security mode?

Is Intercept Routing

employed?

Yes

Goes to

The call is not

Goes to

(DISA Ring Time before Intercept expires)

answered.

(DISA Wait Timer after OGM expires)

Cyclic tone, CPC signal

All

The call is disconnected.

A busy DISA

OGM is heard.

Goes to

Fax (CNG) tone

The call is sent to the fax extension.

Busy tone

The call is not answered for 40 seconds.

The call is disconnected.

The call is established.

The call is not

answered.

The call is disconnected.

Feature Manual 61

1.1 General Features

Conditions

WARNING There is a risk that fraudulent telephone calls will be made using the Outside-to-Outside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a) Enabling DISA security (Trunk Security or All Security). b) Maintaining the secrecy of passwords. c) Selecting passwords that are complex and random, so that they cannot be easily guessed. d) Changing passwords regularly.

• The maximum recording time of each message is 3 minutes.

• The preinstalled DISA OGM card can play only one message at a time and the total recording time of the PBX for DISA OGMs is 3 minutes. When an optional message expansion card for DISA OGMs is added, up to 2 messages can be played simultaneously for callers, and the total recording time of the PBX is increased to 6 minutes.

• To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line port ( [414-416] CO Line Mode—Day/Night/Lunch).

• DISA Delayed Answer Time It is possible to set the DISA Delayed Answer time ( [504] DISA Delayed Answer Time) so that the caller will hear a ringback tone for a preprogrammed length of time before hearing a DISA OGM or a short beep.

• Call Forwarding (FWD) to Outside (CO) Line When a DISA call is forwarded to an outside party, the caller is not required to enter a DISA security code regardless of the security mode.

• SMDR The following are logged by SMDR for DISA calls ( 1.1.112 Station Message Detail Recording (SMDR)):

– The destination of the DISA call

– DISA security code status

• Call Deny System programming determines which extensions can receive DISA calls ( [516] DISA Incoming Assignment). If a DISA call is received at an extension that has Call Deny set, the caller will hear a reorder tone and the call will be disconnected automatically. If a DISA call is received by a DISA ring group, this program does not function for extensions in that DISA ring group and these extensions will still ring.

• Cyclic Tone Detection It is possible to select the number of times a cyclic tone must be detected while the DISA OGM is sent ( [513] Cyclic Tone Detection). Cyclic Tone Detection can be used to disconnect an outside-tooutside (CO-to-CO) line call via DISA.

• Fax Connection System programming determines the extensions that are able to receive fax data when the PBX receives a fax (CNG) tone via the DISA feature ( [503] FAX Connection). The preprogrammed extension will automatically have the Data Line Security feature set ( 1.1.37 Data Line Security).

• Fax Tone Detection It is possible to select the number of times the fax (CNG) tone must be detected while the DISA OGM is sent before the PBX recognizes the incoming signal as fax data ( [514] FAX Tone Detection). If the DISA OGM is short (0–5 s), in some cases the fax (CNG) tone may not be detected. In this case, it is recommended to set the length of time the PBX continues to search for a fax (CNG) tone after completing a DISA OGM to "10 s" or "15 s" through system programming ( [505] DISA Wait Time

62 Feature Manual

1.1 General Features

after OGM). If the assigned DISA OGM has not been recorded, it is recommended to set the length of time to "6 s" or "9 s" through system programming ( [515] Intercept Time for Internal DISA).

• It is programmable whether a ringback tone ( [128] Ringback Tone Pattern) or Music on Hold ( [111] Music on Hold) is sent to the caller when a DISA call is received ( [531] DISA Ringback Tone).

Installation Manual References

2.3.7 Message Expansion Card for DISA OGMs (KX-TA82491)

Programming Manual References

[PT Programming]

[009] Extension Number

[100] Hunting Group Set

[111] Music on Hold

[128] Ringback Tone Pattern

[205] CO-to-CO Line Call Duration

[408-410] Flexible Ringing—Day/Night/Lunch

[414-416] CO Line Mode—Day/Night/Lunch

[420] CPC Signal Detection—Incoming

[421] CPC Signal Detection—Outgoing

[438-440] DISA IRNA to BV—Day/Night/Lunch

[500] DISA Incoming Call Dial Mode

[501] DISA Built-in AA

[503] FAX Connection

[504] DISA Delayed Answer Time

[505] DISA Wait Time after OGM

[506] DISA Busy Mode

[507] DISA Intercept Mode

[508] DISA Ring Time before Intercept

[509] DISA Ring Time after Intercept

[510] DISA No Dial Mode

[511] DISA Security Mode

[512] DISA Security Code

[513] Cyclic Tone Detection

[514] FAX Tone Detection

[515] Intercept Time for Internal DISA

[516] DISA Incoming Assignment

[517] DISA AA Wait Time

[518] DISA Tone after Security Code

[530] DISA Security Code Digits

[531] DISA Ringback Tone

[540-549] 3-level AA Assignment

[600] Extension Group

[PC Programming]

9.1.2 Main [1-2]—Music on Hold

Feature Manual 63

1.1 General Features

9.1.3 Numbering Plan [1-3]—Ext. no.

9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

9.1.11 Detail [1-10]—Extension—Ringback Tone Pattern

9.2.11 Extension Group [2-6]—Group No., Extension Hunting—Extension Hunting

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch

9.3.3 Detail [3-3]—CPC Signal Detection—Incoming, CPC Signal Detection—Outgoing

9.6 DISA [6]

9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch

Feature Manual References

1.1.8 Built-in Voice Message (BV)

1.1.37 Data Line Security

1.1.67 Idle Extension Hunting

1.1.68 Intercept Routing

1.1.88 Outgoing Message (OGM) for DISA

1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration

1.1.112 Station Message Detail Recording (SMDR)

Operating Manual References

1.3.34 Direct Inward System Access (DISA)

3.2.1 Programming Information

1.1.42 Direct Inward System Access (DISA) Ring

Description

A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA) destination ( [501] DISA Built-in AA) ring simultaneously.

Conditions

• To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line port ( [414-416] CO Line Mode—Day/Night/Lunch), and DISA AA service must be assigned as the destination of incoming outside (CO) line calls via the DISA feature ( [500] DISA Incoming Call Dial Mode).

• The Log-in or Log-out status can be set for each extension ( 1.1.80 Log-in/Log-out). The last member of a group cannot log out.

Programming Manual References

[PT Programming]

[411-413] Delayed Ringing—Day/Night/Lunch

[414-416] CO Line Mode—Day/Night/Lunch

64 Feature Manual

[500] DISA Incoming Call Dial Mode

[501] DISA Built-in AA

[600] Extension Group

[PC Programming]

9.2.11 Extension Group [2-6]—Group No.

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch

9.6.1 Automated Attendant [6-1]—DISA Incoming Call Dial Mode, AA table

Feature Manual References

1.1.41 Direct Inward System Access (DISA)

1.1.53 Extension Group

1.1.80 Log-in/Log-out

1.1.109 Ringing, Delayed

1.1.43 Display Information

1.1 General Features

Description

A display proprietary telephone (PT) can relay the following information to the user while making or receiving calls:

Display Item Display Example Condition

The extension number and name of the calling or called extension

The status of the called extension 123: Busy –

The name and number of the doorphone DoorPhone 1 –

The telephone number dialed 1234567890 –

The extension number and name of the calling extension after the call is forwarded

The received call information The first line message can be

a) Caller's name ABC Company

b) Caller's number 12345678

123: Tom Smith Extension numbers and names

are programmable ( [009] Extension Number, [604] Extension Name). If an extension name is not stored, only the extension number will be displayed.

102:Mike –

either (a) or (b) at each extension through system programming ( [904] Caller ID Log Priority).

c) Outside (CO) line number Call on CO 1

Feature Manual 65

1.1 General Features

Display Item Display Example Condition

Duration of the current outside (CO) line call

CO 1 0:01'15 The display remains for 5

seconds after the call is finished. The outgoing outside (CO) line call duration starts when the specified time expires ( [204] Call Duration Counter Start). The display does not show the duration of intercom calls.

Conditions

• Multilingual Display Each extension can select its display language through system programming ( [615] LCD Language). The selected language is shown on the display during operation and personal programming, but not during system programming.

• Display Contrast The display contrast can be adjusted with the Navigator key or the CONTRAST selector. This is available only for PTs.

• Ringer Volume The volume of the ringer can be adjusted with the RINGER Volume selector.

• Self-extension Number A display PT user can confirm his or her own jack number and extension number on the display. Every

time the " day, year, day of the week)", and "extension number (and extension name if stored)".

• Date and Time Set The current date and time are set through system programming ( [000] Date & Time) or the operator/ manager service features. The time format shown on the display PTs while on-hook, "12 h" or "24 h", can also be selected through system programming ( [010] LCD Time Display).

• Characters (name) or digits (number) exceeding the maximum length of the display are not displayed. Although in this case information may not be displayed properly, the received information is not altered. When the information displayed by pressing specific buttons (One-touch Dialing, REDIAL, Save) while on-hook exceeds 17 characters, the "&" mark will be shown on the right side of the display.

" key is pressed, the display switches between "date (month, day) and time", "date (month,

Programming Manual References

[PT Programming]

[000] Date & Time

[009] Extension Number

[010] LCD Time Display

[204] Call Duration Counter Start

[604] Extension Name

[615] LCD Language

[904] Caller ID Log Priority

[PC Programming]

9.1.1 Date & Time [1-1]

9.1.2 Main [1-2]—Time—Time Display

9.1.3 Numbering Plan [1-3]

9.1.7 Timers [1-6]—Call Duration—Call Duration Counter Start Time

66 Feature Manual

1.1 General Features

9.2.1 Main [2-1]—Display Language

9.9.3 Call Log [9-3]—Caller ID Log Priority

Feature Manual References

1.1.30 Caller ID

Operating Manual References

2.1.7 System Feature Assignment—Date & Time Set

3.1.2 Personal Feature Assignment—Self-extension Number Confirmation

1.1.44 Do Not Disturb (DND)

Description

Extension users can use this feature to prevent calls from ringing at their extension. The calling extension will hear a Do Not Disturb (DND) tone.

Conditions

• DND Override An extension in DND mode can be called by extensions that are allowed to override DND through system programming ( [609] DND Override).

• FWD/DND Button If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be customized as an FWD/DND button.

[Button Status]

The FWD/DND button shows the current status as follows:

Light Pattern Status

Red on DND on

Slow red flashing FWD on

Off FWD/DND off

• Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status of the previous FWD mode or DND feature.

• This feature does not apply to calls from Hold Recall and Timed Reminder.

• Calls from outside (CO) lines programmed as "Normal" or "DIL" ( [414-416] CO Line Mode—Day/ Night/Lunch) can be received at a user's extension, but the telephone will not ring. The corresponding CO button will flash when an outside (CO) line call is received, and the user can answer the call by pressing this button.

Programming Manual References

[PT Programming]

[414-416] CO Line Mode—Day/Night/Lunch

[609] DND Override

Feature Manual 67

1.1 General Features

[PC Programming]

9.2.1 Main [2-1]—DND Override

9.2.2 Feature settings [2-2]—FWD/DND

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.45 Do Not Disturb (DND) Override

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

Operating Manual References

1.3.35 Do Not Disturb (DND)

3.1.3 Flexible Button Assignment—FWD/DND button

1.1.45 Do Not Disturb (DND) Override

Description

Extension users can call users who have set the Do Not Disturb (DND) feature, if the extension is allowed to override DND through system programming ( [609] DND Override).

Programming Manual References

[PT Programming]

[609] DND Override

[PC Programming]

9.2.1 Main [2-1]—DND Override

Feature Manual References

1.1.44 Do Not Disturb (DND)

Operating Manual References

1.3.36 Do Not Disturb (DND) Override

1.1.46 Door Open

Description

Using an extension telephone, an extension user can unlock a door for a visitor. The door can be unlocked by extension users who are allowed through system programming to unlock the door for each time service mode ( [703-705] Door Opener—Day/Night/Lunch). While on a doorphone call, any extension user can unlock a door to let a visitor in ( 1.1.48 Doorphone Call).

68 Feature Manual

1.1 General Features

Conditions

• Hardware Requirement: A user-supplied door opener installed on each door, optional doorphone, and doorphone card.

• A door opener can unlock a door even if no doorphone is installed.

• Door Open Duration An opened door will remain unlocked for a preprogrammed length of time ( [709] Door Open Duration).

Installation Manual References

2.3.6 4-Port Doorphone Card (KX-TA82461)

2.6 Connecting Doorphones and Door Openers

Programming Manual References

[PT Programming]

[703-705] Door Opener—Day/Night/Lunch

[709] Door Open Duration

[PC Programming]

9.7.1 Ringing & Door Opener [7-1]—Door Opener 1–4—Day, Night, Lunch

9.7.2 Others [7-2]—Door Open Duration—Door 1–4

Feature Manual References

1.1.47 Doorbell/Door Chime

1.1.48 Doorphone Call

Operating Manual References

1.3.37 Door Open

1.1.47 Doorbell/Door Chime

Description

Extension users can choose how their telephones receive doorphone calls, by selecting to hear ringing, a chime, or both, provided a doorbell/door chime connected to a door opener is connected to the PBX. They can recognize which doorphone is ringing by selecting a different doorphone chime pattern for each doorphone.

[Programming Example]

In order for an extension connected to extension jack 01 (extension 101) to be able to receive a doorphone call from a doorbell/door chime connected to Relay 4, program as follows:

Feature Manual 69

1.1 General Features

Programming Doorphone

Doorphone Ringing*

1 2 3 4

Enable (extn.

101)

Enable (extn.

101)

Enable (extn.

101)

Enable (extn.

101)

Doorphone Ring/Chime*

Doorphone Chime Assignment*

Doorphone Chime Pattern*

[700-702] Doorphone Ringing—Day/Night/Lunch

[710] Doorphone Ring/Chime

[711] Doorphone Chime Assignment

[712] Doorphone Chime Pattern

Chime Chime Chime Chime

Relay 4 Relay 4 Relay 4 Relay 4

Pattern 1 Pattern 2 Pattern 3 Pattern 4

In this example

When a visitor presses the Call button of Doorphone 2:

– A doorbell/door chime, connected to Relay 4, chimes with Pattern 2.

– Because Doorphone Ring/Chime is set to "Chime", extension 101 does not ring.

– The extension user who is allowed to receive a call from Doorphone 2 can answer the doorphone

call by going off-hook within a preprogrammed time period ( [708] Doorphone Ring Time). If the user is allowed to unlock the door ( [703-705] Door Opener—Day/Night/Lunch), he or she can then unlock the door by entering the Door Open feature number.

– If the called extension is busy and has set Call Waiting, the extension user hears a call waiting tone

and the call information flashes on the display.

Conditions

• Hardware Requirement: A user-supplied doorbell/door chime connected to each door opener.

Installation Manual References

2.7 Connecting Doorbell or Door Chime

Programming Manual References

[PT Programming]

[700-702] Doorphone Ringing—Day/Night/Lunch

[703-705] Door Opener—Day/Night/Lunch

[708] Doorphone Ring Time

[710] Doorphone Ring/Chime

[711] Doorphone Chime Assignment

[712] Doorphone Chime Pattern

[PC Programming]

9.7.1 Ringing & Door Opener [7-1]

70 Feature Manual

1.1 General Features

9.7.2 Others [7-2]—Doorphone Ring Time—Door 1–4, Doorphone Ring / Chime—Door 1–4, Doorphone

Chime Assignment—Door 1–4, Doorphone Chime Pattern—Door 1–4

Feature Manual References

1.1.46 Door Open

1.1.48 Doorphone Call

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.28 Call Waiting

1.3.37 Door Open

1.3.38 Doorphone Call

1.1.48 Doorphone Call

Description

A visitor can use a doorphone to call its preprogrammed destination. Extension users can call a doorphone. Doorphones can also be used for the Room Monitor feature (

1.1.110 Room Monitor).

Conditions

• Hardware Requirement: An optional doorphone, and doorphone card.

• Doorphones 1 and 2 (or doorphones 3 and 4) cannot be used at the same time. When one is in use, the user cannot have a conversation with the other.

• A doorphone access tone will be sent to a monitored doorphone before monitoring starts. If an extension user wants to monitor a doorphone without informing the other party, it is possible to eliminate the tone through system programming ( [707] Doorphone Access Tone).

• Ring Duration If an incoming doorphone call is not answered within a preprogrammed time period ( [708] Doorphone Ring Time), ringing stops and the call is canceled. An extension user can choose the preferred ring tone pattern for doorphone calls through system programming ( [706] Doorphone Ring Tone Pattern).

• Call Destination System programming determines the extensions that can receive calls from each doorphone for each time service mode ( [700-702] Doorphone Ringing—Day/Night/Lunch).

• Door Open While on a doorphone call, an extension user can unlock the door to let the visitor in ( 1.1.46 Door Open).

• When a doorphone call is received at a proprietary telephone (PT), a tone is heard instead of ringing.

Installation Manual References

2.3.6 4-Port Doorphone Card (KX-TA82461)

2.6 Connecting Doorphones and Door Openers

2.7 Connecting Doorbell or Door Chime

Feature Manual 71

1.1 General Features

Programming Manual References

[PT Programming]

[700-702] Doorphone Ringing—Day/Night/Lunch

[706] Doorphone Ring Tone Pattern

[707] Doorphone Access Tone

[708] Doorphone Ring Time

[710] Doorphone Ring/Chime

[711] Doorphone Chime Assignment

[712] Doorphone Chime Pattern

[PC Programming]

9.7.1 Ringing & Door Opener [7-1]—Doorphone 1–4—Day, Night, Lunch

9.7.2 Others [7-2]—Doorphone Ring Tone Pattern—Door 1–4, Doorphone Access Tone—Door 1–4, Doorphone Ring Time—Door 1–4, Doorphone Ring / Chime—Door 1–4, Doorphone Chime Assignment— Door 1–4, Doorphone Chime Pattern—Door 1–4

Feature Manual References

1.1.46 Door Open

1.1.110 Room Monitor

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.38 Doorphone Call

1.3.80 Room Monitor

1.1.49 Emergency Call

Description

An extension user can dial preprogrammed emergency numbers ( [309] Emergency Number) after seizing an outside (CO) line regardless of the restrictions imposed on the extension.

Conditions

• If the PBX is installed behind an existing host PBX, an extension user must dial the Host PBX Access code after the Outside (CO) Line Access number.

• This feature will function even when:

– In Account Code—Verify-All/Verify-Toll/Forced mode ( 1.1.2 Account Code Entry)

– Restricted by the current class of service (COS) ( 1.1.117 Toll Restriction (TRS))

– In Extension Lock ( 1.1.55 Extension Lock, 1.1.107 Remote Extension Lock)

Programming Manual References

[PT Programming]

[309] Emergency Number

72 Feature Manual

[403] Host PBX Access Code

[PC Programming]

9.3.3 Detail [3-3]—Host PBX Access Codes

9.5.4 Emergency Number & Others [5-4]—Emergency Number

Feature Manual References

1.1.2 Account Code Entry

1.1.55 Extension Lock

1.1.107 Remote Extension Lock

1.1.117 Toll Restriction (TRS)

Operating Manual References

1.3.39 Emergency Call

1.1.50 Executive Busy Override—Extension

1.1 General Features

Description

An extension user can interrupt an existing intercom call to establish a 3-party conference call.

Conditions

• Executive Busy Override Deny It is possible for extension users to prevent their calls from being interrupted by another extension user.

• System programming determines extension users who can use Executive Busy Override—Extension ( [608] Executive Busy Override).

• This feature will not function when the busy extension has set Executive Busy Override Deny or Data Line Security (

• When a 2-party conversation is changed to a 3-party conference call, a confirmation tone will be sent to all parties ( 1.1.33 Conference). It is possible to eliminate the tone through system programming ( [105] Conference Tone).

1.1.37 Data Line Security).

Programming Manual References

[PT Programming]

[105] Conference Tone

[608] Executive Busy Override

[PC Programming]

9.1.11 Detail [1-10]—Conference—Conference Tone

9.2.1 Main [2-1]—Busy Override

9.2.2 Feature settings [2-2]—Busy Override Deny

Feature Manual References

1.1.33 Conference

Feature Manual 73

1.1 General Features

1.1.37 Data Line Security

Operating Manual References

1.3.40 Executive Busy Override—Extension

1.3.42 Executive Busy Override Deny

1.1.51 Executive Busy Override—Outside (CO) Line

Description

A proprietary telephone (PT) user can interrupt an existing outside (CO) line call to establish a 3-party conference call.

Conditions

• Executive Busy Override Deny It is possible for extension users to prevent their calls from being interrupted by another extension user.

• System programming determines extension users who can use Executive Busy Override—Outside (CO) Line ( [608] Executive Busy Override).

• This feature will not function when the busy extension has set Executive Busy Override Deny or Data Line Security (

1.1.37 Data Line Security).

Programming Manual References

[PT Programming]

[105] Conference Tone

[608] Executive Busy Override

[PC Programming]

9.1.11 Detail [1-10]—Conference—Conference Tone

9.2.1 Main [2-1]—Busy Override

9.2.2 Feature settings [2-2]—Busy Override Deny

Feature Manual References

1.1.33 Conference

1.1.37 Data Line Security

Operating Manual References

1.3.41 Executive Busy Override—Outside (CO) Line

1.3.42 Executive Busy Override Deny

74 Feature Manual

1.1.52 Extension Feature Clear

Description

Extension users can simultaneously clear all of the following features set on their own telephone:

Feature Value after Extension Feature Clear

Absent Message Off

Automatic Callback Busy Off

Background Music (BGM) Off

Call Forwarding (FWD) Off

Call Pickup Deny Allow

Call Waiting Disable

Data Line Security Off

Do Not Disturb (DND) Off

Executive Busy Override Deny Allow

1.1 General Features

Hot Line The stored telephone numbers will be cleared.

Log-in/Log-out Log-in

Message Waiting All messages left by other extensions will be cleared.

Paging Deny Allow

Room Monitor Off

Timed Reminder Cleared

Voice Mail Integration Off

This feature is also known as Station Feature Clear or Station Program Clear.

Operating Manual References

1.3.43 Extension Feature Clear

1.1.53 Extension Group

Description

This PBX supports various types of extension groups. Extensions can be grouped into 8 extension groups ( [600] Extension Group). Each extension group can have the following attribute set:

a) Call Pickup, Group b) Paging—Group c) Idle Extension Hunting Group d) Direct Inward System Access (DISA) Ring Group

Feature Manual 75

1.1 General Features

Every extension must belong to one extension group and cannot belong to more than one extension group.

Assignable Extensions: Proprietary telephones (PTs)/single line telephones (SLTs)

[Example]

Extension Group 1

Extn. 101 Extn. 102

Extension Group 2

Extn. 103 Extn. 104

Extension Group 3

Extn. 105 Extn. 106

Extension Group 4

Extn. 107 Extn. 108

2.1. Call Pickup, Group

Using the Call Pickup feature, extensions can answer any calls within the call pickup group to which they belong.

2.2. Paging—Group

Using the Paging feature, extensions can make a page to any paging group, or answer a page made to any group.

2.3. Idle Extension Hunting Group

If a called extension is busy, Idle Extension Hunting redirects the incoming call to an idle member of the same extension group ( [100] Hunting Group Set). When calls are received, idle extensions are automatically searched for according to a preprogrammed hunting type ( [101] Hunting Type): Circular Hunting or Terminated Hunting.

2.4. Direct Inward System Access (DISA) Ring Group

A DISA ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the group assigned as an Automated Attendant (AA) destination ( [501] DISA Builtin AA) ring simultaneously. To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line port ( [414-416] CO Line Mode—Day/Night/Lunch) and "With AA" must be selected as the destination of incoming outside (CO) line calls via the DISA feature ( [500] DISA Incoming Call Dial Mode).

Programming Manual References

[PT Programming]

[100] Hunting Group Set

[101] Hunting Type

[414-416] CO Line Mode—Day/Night/Lunch

[500] DISA Incoming Call Dial Mode

[501] DISA Built-in AA

[600] Extension Group

[PC Programming]

9.2.11 Extension Group [2-6]

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

9.6.1 Automated Attendant [6-1]—DISA Incoming Call Dial Mode, AA table

76 Feature Manual

1.1 General Features

Feature Manual References

1.1.21 Call Pickup, Group

1.1.42 Direct Inward System Access (DISA) Ring

1.1.67 Idle Extension Hunting

1.1.96 Paging—Group

1.1.54 Extension Jack Configuration

Description

Extension jacks are used to connect proprietary telephones (PTs), single line telephones (SLTs), Direct Station Selection (DSS) Consoles, and Voice Processing Systems (VPSs) to the PBX.

Conditions

• PT and SLT in Parallel Mode A PT and an SLT can be connected to an extension jack and used in parallel mode.

• DSS Console and Paired Telephone Assignment When a DSS Console is connected, a PT must be paired with the DSS Console through system programming ( [003] DSS Console Jack Assignment, [004] Console Paired Telephone). Each extension jack number should be unique.

• Automatic Detection A PT and an SLT can be connected to an extension jack with no programming required.

Programming Manual References

[PT Programming]

[003] DSS Console Jack Assignment

[004] Console Paired Telephone

[PC Programming]

9.2.8 DSS Console [2-5]

1.1.55 Extension Lock

Description

Extension users can lock their telephones to prevent unauthorized use. This is useful for situations when extension users must leave their desks temporarily. Any 4-digit code can be used to lock and unlock an extension. This feature is also known as Electronic Station Lockout.

Conditions

• Remote Extension Lock When the operator or manager locks an extension remotely, the extension's user cannot unlock it. When a user locks an extension, the operator or manager extension can override the lock and unlock the extension.

Feature Manual 77

1.1 General Features

• TRS—Extension Lock Class The class of service (COS) of extensions locked by the Extension Lock or Remote Extension Lock feature can be assigned ( [312] TRS—Extension Lock Class) so that even a locked extension can make outside (CO) line calls. The higher COS number will take precedence. If, for example, COS 3 is assigned to an extension ( [601-603] TRS-COS—Day/Night/Lunch) and the COS of locked extensions is assigned as "4", when the extension is locked, the PBX allows the extension user to make outside (CO) line calls using COS 4.

• Extension Lock—CANCEL ALL The operator or manager can cancel this feature for all extensions simultaneously.

• This feature also functions as Call Log Display Lock, Incoming ( 1.1.18 Call Log, Incoming). The Incoming Call Log for the common area can only be locked or unlocked by the operator or manager (Call Log Display Lock, Incoming in the Common Area).

• This feature will not block Emergency Calls ( 1.1.49 Emergency Call).

Programming Manual References

[PT Programming]

[108] Flash/Recall Mode for a Locked Extension

[312] TRS—Extension Lock Class

[601-603] TRS-COS—Day/Night/Lunch

[PC Programming]

9.1.11 Detail [1-10]—Extension—Flash/Recall Mode for a Locked Extension

9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch

9.5.4 Emergency Number & Others [5-4]—Extension Lock Class

Feature Manual References

1.1.18 Call Log, Incoming

1.1.49 Emergency Call

1.1.107 Remote Extension Lock

1.1.117 Toll Restriction (TRS)

Operating Manual References

1.3.44 Extension Lock

2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL

1.1.56 External Feature Access (EFA)

Description

An extension user can access features of a host PBX or the telephone company, such as Call Waiting. An EFA (External Feature Access) signal is sent to the host PBX or the telephone company. This feature is only available during outside (CO) line calls, including Host PBX Access ( (Access Code to the Telephone Company from a Host PBX)).

1.1.65 Host PBX Access Code

78 Feature Manual

1.1 General Features

Conditions

• This feature functions only if the FLASH/RECALL button is set to "MODE 1: EFA mode" ( 1.1.60 Flash/Recall). It is also possible to perform this feature by entering the EFA feature number when the current call is placed on consultation hold ( 1.1.36 Consultation Hold).

• Flash/Recall Time The length of an EFA signal can be selected for each outside (CO) line ( [418] Flash/Recall Time).

Programming Manual References

[PT Programming]

[110] Flash/Recall Key Mode

[418] Flash/Recall Time

[PC Programming]

9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode

9.3.3 Detail [3-3]—Flash/Recall Time

Feature Manual References

1.1.36 Consultation Hold

1.1.60 Flash/Recall

1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

Operating Manual References

1.3.45 External Feature Access (EFA)

1.1.57 Feature Numbering

Description

To call another extension user or to access PBX features, access numbers (extension numbers or feature numbers) are required.

Feature numbers are available while:

1. a dial tone is heard

2. a busy tone or Do Not Disturb (DND) tone is heard

3. dialing or talking

4. on-hook

1. Feature Numbering (available while a dial tone is heard)

Extension numbers and features that are available while a dial tone is heard have fixed numbers shown in the following table: The extension number can be assigned for each extension through system programming ( [009] Extension Number).

Feature Manual 79

1.1 General Features

[Feature Numbering Table (available while a dial tone is heard)]

Absent Message (set/cancel) 75 (1–6 [+ parameter]/0) + #/0

Feature Numbering Additional Number

Account Code Entry for an SLT

Built-in Voice Message (BV) (record/play/

or 49

725 ([1 + extn. no.]/2/0) + #/0

erase)

Call Forwarding (FWD)—All Calls, Busy/No

71 ([1 or 2 + extn. no.]/0) + #/0

Answer (set/cancel)

Call Forwarding (FWD)—All Calls, Busy/No

71 ([1 or 2 + 725]/0) + #/0

Answer to BV (set/cancel)

Call Forwarding (FWD)—All Calls, Busy/No

71 ([1 or 2 + extn. no.]/0) + #/0 Answer to Voice Processing System (VPS) (set/cancel)

Call Forwarding (FWD)—Follow Me (set/

71 (5/8) + extn. no. + #/0 cancel)

Call Forwarding (FWD)—To Outside (CO)

71 (3 + outside (CO) line access no. Line (set/cancel)

Call Hold (Hold Mode 2 or 3) for an SLT 20

Call Hold Retrieve for outside (CO) line calls/

53/5 outside (CO) line no. (1–8)/extn.

intercom calls

Call Log, Incoming in the Common Area—

CLEAR ALL

account code + outside phone no.

+ outside phone no. + #)/(0 + #/

no.

Call Log, Incoming in the Personal Area—

CLEAR ALL

Call Park/Call Park Retrieve 22/52 0–9

Call Log Display Lock, Incoming 77 0000–9999 (2 times/one time) +

Call Pickup, Directed 4 extn. no.

Call Pickup, Group 40

Call Pickup Deny (set/cancel) 72 (1/0) + #/0

Call Waiting for intercom calls/doorphone

732 (1/0) + #/0

calls (set/cancel)

Call Waiting for outside (CO) line calls (set/

731 (1/0) + #/0

cancel)

Common BV Outgoing Message (OGM)

722 01–24 + (1/2/0) + #/0

(record/play/erase)

Data Line Security (set/cancel) 730 (1/0) + #/0

Do Not Disturb (DND) (set/cancel) 71 (4/0) + #/0

Doorphone Call/Door Open 31/55 1–4

80 Feature Manual

1.1 General Features

Feature Numbering Additional Number

Executive Busy Override Deny (set/cancel) 733 (0/1) + #/0

Extension Lock (set/cancel) 77 0000–9999 (2 times/one time) +

#/0

Extension Number 100–199

External Feature Access (EFA) for an SLT 6

Extension Feature Clear 79 #/0

Hot Line for an SLT (program) 74 2 + phone no. + #

Hot Line for an SLT (set/cancel) 74 (1/0) + #/0

Line Access, Automatic (Local Access) 9 outside phone no.

Line Access, Outside (CO) Line Group 8 1–8 + outside phone no.

Live Call Screening (LCS) Password (set/

000–999 (2 times/one time) + #

cancel)

Log-in/Log-out 736 (0/1) + #/0

Logging of Caller ID Information in the

738 (2/0) + #/0

Common Area (set/cancel)

Logging of Caller ID Information in the

738 (1/0) + #/0

Personal Area (set/cancel)

Message Waiting (leave/cancel for a caller) 70 (1/2) + extn. no. + #/0

Message Waiting (cancel all for a called

70 0 + #/0

extension)

Message Waiting Answer 784 #/0

Message Waiting for Another Extension

70 3 + extn. no. + #

(cancel all for another extension)

Message Waiting for Another Extension Lock (set/cancel)

70 4000–9999 (2 times/one time) +

#/0

Operator Call 0

Paging—All Extensions & External 33

or 9

Paging—All Extensions/Group 33 0/1–8

Paging—External 34

Paging Answer 43

Paging Deny (set/cancel) 734 (1/0) + #

Personal BV OGM (record/play/erase) 723 (1/2/0) + #/0

Personal Speed Dialing (confirm)

Personal Speed Dialing (dial)

Personal Speed Dialing (program)

1 or #

0–9 + #

0–9

0–9 + phone no. + #

Redial, Last Number for an SLT ## or 80

Feature Manual 81

1.1 General Features

Remote Maintenance 729

Room Monitor (set/cancel) 735 (1/0) + #

Room Monitor through a doorphone 31 1–4

System Speed Dialing for an SLT (dial) 00–99

Feature Numbering Additional Number

The 21st Call Log, Incoming in the Personal

737 (0/1) + # Area Treatment (disregard the newest call/ overwrite the oldest call)

The 301st Call Log, Incoming in the

737 (2/3) + # Common Area Treatment (disregard the newest call/overwrite the oldest call)

Timed Reminder (set/cancel) 76 ([hhmm + parameter]*/2) + #/0

Timed Reminder (confirm) 76 3 + #

Timed Reminder, Remote (set/cancel/ confirm)

764 extn. no. + # + 76 + ([hhmm +

parameter]*/2/3) + #

Time Service (set/cancel) 78 ([1–3]/0) + #

Walking COS

extn. password + the user's extn. no. + #/0

* hh: hour (01–12), mm: minute (00–59), AM/PM (0/1), one time/daily (1/2)

2. Feature Numbering (available while a busy tone or DND tone is heard)

Features that are available while a busy tone or DND tone is heard have fixed numbers, as shown in the following table:

[Feature Numbering Table (available while a busy tone or DND tone is heard)]

Feature Numbering

Automatic Callback Busy 6

Busy Station Signaling (BSS) 1

Executive Busy Override—Extension/Do Not Disturb (DND) Override 2

3. Feature Numbering (available while dialing or talking)

Features that are available while dialing or talking have fixed numbers, as shown in the following table:

[Feature Numbering Table (available while dialing or talking)]

Feature Numbering

Alternate Calling—Ring/Voice

Call Retrieving from a Telephone Answering Machine (TAM) 4*

Conference for an SLT 3

Door Open 5

82 Feature Manual

1.1 General Features

Feature Numbering

Pulse to Tone Conversion

* Dial after dialing the TAM's extension number and hearing its busy tone.

4. Feature Numbering (available while on-hook)

Features that are available while on-hook have fixed numbers, as shown in the following table:

[Feature Numbering Table (available while on-hook)]

Feature Numbering

Background Music (BGM) set/cancel 1

Time Service mode display #

Extension number and extension name display/ date (month/day) and time display/ date (month/day/year/day of the week) display changing

Conditions

• If a feature number includes " " or "#" except for those that can use "0" instead of "#", rotary SLT users cannot use it.

• Feature number + Additional number (Parameter) Certain feature numbers require additional digits to make the feature active. For example, to set Call Waiting, the feature number for "Call Waiting" must be followed by "1" and to cancel it, the same feature number should be followed by "0".

Programming Manual References

[PT Programming]

[009] Extension Number

[PC Programming]

9.1.3 Numbering Plan [1-3]—Ext. no.

Operating Manual References

4.2.1 Feature Number Table

1.1.58 Firmware Upgrade

Description

It is possible to upgrade the PBX software via the Serial Interface (RS-232C port) or USB port using the KXTA Maintenance Console software. Even if a user upgrades the PBX software, the system data will not be lost. For more information on how to upgrade the PBX software, refer to the on-line help.

Feature Manual 83

1.1 General Features

Conditions

• The ROM and the firmware version can be confirmed through system programming ( [998] Firmware Version).

Installation Manual References

2.8.1 Connecting Peripherals

Programming Manual References

[PT Programming]

[998] Firmware Version

[PC Programming]

8.1 Firmware Upgrade

1.1.59 Fixed Buttons

Description

Proprietary telephones (PTs) and Direct Station Selection (DSS) Consoles feature a wide variety of feature buttons and Line Access buttons, explained below. Note that certain models do not have certain buttons. For a description of the buttons found on each PT or DSS Console, please refer to the Operating Instructions for each PT or DSS Console.

[PT]

Button Function

Navigator Key Used to adjust the volume of the speaker, handset and headset, and the display

contrast, or to select desired items.

Volume Key Used to adjust the volume of the speaker, handset and headset.

PROGRAM Used to enter and exit programming mode.

FLASH/RECALL Used to disconnect the current call and make another call without hanging up

(Flash/Recall mode), or to send an EFA (External Feature Access) signal to the telephone company or host PBX to access external features (EFA mode).

HOLD Used to place a call on hold.

SP-PHONE (Speakerphone)

Used to select handset or hands-free operation.

MONITOR Used to select hands-free dialing and monitor operation.

MESSAGE Used to leave a message waiting indication, call back the party who left a

REDIAL Used to redial the last number dialed.

84 Feature Manual

message waiting indication, or play back voice messages. This button is provided with an LED (Light Emitting Diode), except for on KX-T7700 series telephones. With KX-T7700 series telephones, the Message/Ringer Lamp is lit when a message waiting indication is left at an extension.

1.1 General Features

Button Function

TRANSFER Used to transfer a call to another party.

Flexible CO Used to access an outside (CO) line (or outside (CO) line group) when making

or receiving a call. The button's preprogrammed Outside (CO) Line Access method determines which line is selected (Default: Single-CO [S-CO]). Can also be customized as a feature button.

INTERCOM Used to make or receive intercom calls.

AUTO ANS (Auto Answer)/MUTE

VOICE CALL Used to answer an intercom call automatically.

AUTO DIAL/STORE Used for System Speed Dialing/Saved Number Redial, playing back personal/

CONF (Conference) Used to establish a 3-party conference call.

FWD/DND (Call Forwarding/Do Not Disturb)

PAU SE Used to insert a dialing pause in a stored number.

PF (Programmable Feature)

[DSS Console]

Button Usage

Flexible DSS Used to call an extension with a one-touch operation. Each button is

Used to answer an intercom call automatically in hands-free mode, or to mute the built-in microphone during a conversation.

common BV outgoing messages (OGMs) used by the Built-in Voice Message (BV) feature, and storing program changes.

Used to set the FWD or DND feature for the extension.

Used to access a preprogrammed feature (no default). Mostly used as a Onetouch Dialing button.

programmed to correspond to an extension. DSS buttons can also be customized as different feature buttons.

PF Used to access a preprogrammed feature (no default). Mostly used as a One-

touch Dialing button.

Conditions

• Certain buttons are equipped with a light to indicate the status of the corresponding line or feature.

Feature Manual References

1.1.70 LED Indication

Operating Manual References

1.1.1 Before Operating a Telephone

Feature Manual 85

1.1 General Features

1.1.60 Flash/Recall

Description

A proprietary telephone (PT) user can use the FLASH/RECALL button to disconnect the current call and start another call without hanging up. For example, if this button is used to disconnect an outside (CO) line, the extension user will hear a new dial tone from the same outside (CO) line.

Conditions

• FLASH/RECALL Button Mode One of the following modes can be selected through system programming ( [110] Flash/Recall Key Mode):

a) MODE 1: EFA mode ( 1.1.56 External Feature Access (EFA))

An EFA signal is sent for the specified duration ( [418] Flash/Recall Time).

b) MODE 2: Flash/Recall mode

A flash/recall signal is sent when the FLASH/RECALL button is pressed if the length of time that the button is pressed is longer than the specified duration ( [418] Flash/Recall Time). If the length of time that the button is pressed is shorter than the specified duration, an EFA signal will be sent for the specified duration.

• This feature functions only if the FLASH/RECALL button is set to "MODE 2: Flash/Recall mode".

• Disconnect Time The amount of time between successive accesses to the same outside (CO) line is programmable for each outside (CO) line ( [422] Disconnect Time).

• Pressing the FLASH/RECALL button restarts the conversation duration, outputs an SMDR call record (

1.1.112 Station Message Detail Recording (SMDR)) and checks the Toll Restriction (TRS) class of

service (COS) number again. The notation "F/" will be logged along with the new dial number on SMDR.

Programming Manual References

[PT Programming]

[110] Flash/Recall Key Mode

[418] Flash/Recall Time

[422] Disconnect Time

[PC Programming]

9.1.11 Detail [1-10]—Proprietary Telephone—Flash/Recall Key Mode

9.3.3 Detail [3-3]—Flash/Recall Time, Disconnect Time

Feature Manual References

1.1.56 External Feature Access (EFA)

1.1.112 Station Message Detail Recording (SMDR)

Operating Manual References

1.3.46 Flash/Recall

86 Feature Manual

1.1 General Features

1.1.61 Flexible Buttons

Description

Flexible buttons are buttons whose functions can be customized through either system or personal programming. The following types of flexible buttons are found on proprietary telephones (PTs) and/or Direct Station Selection (DSS) Consoles:

a) Flexible CO buttons b) Flexible DSS buttons c) Programmable Feature (PF) buttons d) Flexible MESSAGE button

[Button Usage]

Button Function

Single-CO (S-CO) Used to access a specified outside (CO) line for making or receiving calls (

1.1.71 Line Access, Outside (CO) Line—SUMMARY).

Group-CO (G-CO) Used to access an idle outside (CO) line in a specified outside (CO) line group

for making calls. Incoming calls from outside (CO) lines in the assigned outside (CO) line group arrive at this button ( SUMMARY).

1.1.71 Line Access, Outside (CO) Line—

Other-CO (O-CO) Used to access an idle outside (CO) line for making calls. Incoming calls from

the assigned outside (CO) lines, which are not assigned to S-CO or G-CO buttons, arrive at this button ( SUMMARY).

Direct Station Selection (DSS)

One-touch Dialing Used to call a preprogrammed party or access a feature with a one-touch

Message Used to leave a message waiting indication, call back the party who left the

Message for another extension

FWD/DND (Call Forwarding/Do Not Disturb)

Save Used to store a telephone number while in a conversation with an outside party

Conference Used to establish a 3-party conference call ( 1.1.33 Conference).

Used to call an extension with a one-touch operation ( 1.1.69 Intercom Call).

operation (

message waiting indication, or play back voice messages ( Waiting).

Used to access voice messages stored for another extension ( 1.1.82 Message Waiting).

Used to set the FWD or DND feature for the extension ( 1.1.10 Call Forwarding (FWD)—SUMMARY).

or while hearing a busy tone, and then easily redial the number later ( Redial, Last Number).

1.1.86 One-touch Dialing).

1.1.71 Line Access, Outside (CO) Line—

1.1.82 Message

1.1.105

Caller ID Indication— Personal

Used to inform an extension user of calls logged in his or her personal area, store the information of an incoming call during a conversation, and view caller information while on-hook and then call back a caller ( Incoming).

1.1.18 Call Log,

Feature Manual 87

1.1 General Features

Button Function

Caller ID Selection— Personal

Caller ID Indication— Common

Caller ID Selection— Common

Log-in/Log-out Used to switch between Log-in and Log-out status ( 1.1.80 Log-in/Log-out).

Day Used to change the time service mode to day mode ( 1.1.114 Time Service).

Night Used to change the time service mode to night mode ( 1.1.114 Time Service).

Lunch Used to change the time service mode to lunch mode ( 1.1.114 Time Service).

Extension Lock Used to remotely lock or unlock another extension ( 1.1.87 Operator/Manager

2-way Record Used to record a conversation into the user's own mailbox ( 1.1.120 Voice Mail

Used to display and cycle through the information of an incoming call during a conversation, while receiving a call, or while viewing caller information, display the number of logged calls while on-hook, and inform an extension user that the personal area call log is full (

Used to inform an extension user of calls logged in the common area, store the information of an incoming call during a conversation, and view caller information while on-hook and then call back a caller ( Incoming).

Features).

APT Integration).

1.1.18 Call Log, Incoming).

1.1.18 Call Log,

1.1.18 Call Log, Incoming).

2-way Transfer Used to record a conversation into the mailbox of a specified extension (

1.1.120 Voice Mail APT Integration).

Live Call Screening (LCS)

LCS Cancel Used to stop monitoring the user's own voice mailbox while a caller is leaving a

Voice Mail (VM) Transfer

Used to listen while a caller is leaving a message in the user's voice mailbox and, if desired, intercept the call (

message, or stop the alert tone heard in private mode while a caller is leaving a message (

Used to transfer a call to the mailbox of a specified extension ( 1.1.120 Voice Mail APT Integration).

1.1.120 Voice Mail APT Integration).

Conditions

• Extension button confirmation A display PT user can confirm the button settings, such as the flexible CO button, by pressing the corresponding button while on-hook.

• The Day, Night, Lunch, and Extension Lock buttons can only be assigned to flexible DSS buttons at an extension assigned as the operator or manager.

Programming Manual References

[PC Programming]

9.2.4 Flexible Buttons [2-4]

88 Feature Manual

Feature Manual References

1.1.10 Call Forwarding (FWD)—SUMMARY

1.1.18 Call Log, Incoming

1.1.33 Conference

1.1.69 Intercom Call

1.1.71 Line Access, Outside (CO) Line—SUMMARY

1.1.80 Log-in/Log-out

1.1.82 Message Waiting

1.1.86 One-touch Dialing

1.1.87 Operator/Manager Features

1.1.105 Redial, Last Number

1.1.114 Time Service

1.1.120 Voice Mail APT Integration

Operating Manual References

3.1.3 Flexible Button Assignment

1.1 General Features

1.1.62 Hands-free Answerback

Description

A user with a speakerphone-equipped proprietary telephone (PT) can answer intercom calls automatically without lifting the handset. When a call is received at an extension that is in Hands-free Answerback mode, the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is automatically established.

Conditions

• Hands-free Answerback applies to: Intercom calls (not including outside (CO) line calls or doorphone calls)

• When an intercom call/outside (CO) line call is transferred to an extension, this feature is overridden and a ring tone is heard.

Feature Manual References

1.1.69 Intercom Call

Operating Manual References

1.3.47 Hands-free Answerback

Feature Manual 89

1.1 General Features

1.1.63 Hands-free Operation

Description

A proprietary telephone (PT) user can dial and talk to another party without lifting the handset. Pressing specific buttons automatically activates hands-free mode.

Conditions

• PTs with the MONITOR Button PTs with the MONITOR button can dial in hands-free mode but cannot have hands-free conversations.

• Hands-free mode is canceled if an extension user does not start dialing within 10 seconds.

• This feature can be used by pressing the following buttons when the indicator of the SP-PHONE/ MONITOR button is off:

– SP-PHONE button

– MONITOR button

– INTERCOM button

– CO button

Operating Manual References

1.3.48 Hands-free Operation

1.1.64 Headset Operation

Description

This PBX supports headset-compatible proprietary telephones (PTs). A PT user can talk to another party without lifting the handset by using an optional headset. For connection and operation, refer to the Operating Instructions for the headset.

This feature is also known as Handset/Headset Selection.

Conditions

• To set headset mode on a PT, use the handset/headset selector located on the telephone and/or on the headset.

• If headset mode is on, pressing the SP-PHONE button activates the headset, not the built- in speaker.

Operating Manual References

1.3.49 Headset Operation

90 Feature Manual

1.1 General Features

1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

Description

This PBX can be installed behind an existing host PBX. This is performed by connecting extension jacks of the host PBX to outside (CO) line ports of this PBX. A Host PBX Access code, assigned through system programming ( [403] Host PBX Access Code), is required to access the telephone company from the host PBX. The Outside (CO) Line Access number (9, or 81 through 88) of the host PBX should be stored as a Host PBX Access code for each outside (CO) line of this PBX. A pause of a preprogrammed length ( [417] Pause Time) will be automatically inserted after the user-dialed Host PBX Access code.

[Example]

Telephone Company

Host PBX Access Code for PBX, or Automatic Line Access No. for Host PBX: 0

Host PBX

Automatic Line Access No.: 9

Outside Party

(01-23-4567)

Extn. 101 Extn. 102

Outside (CO) line 1

Dials "9-0-01-23-4567".

Automatic Line Access No.

Telephone No.

Host PBX Access Code

PBX

Dials "9-101".

Automatic Line Access No.

Extn. No. of the Host PBX

Dials "0-01-23-4567".

Host PBX Access Code

Telephone No.

Note

In this example, "0" should be assigned as the Host PBX Access code for outside (CO) line 1 of this PBX.

Feature Manual 91

1.1 General Features

Conditions

• Access to the host PBX during a conversation is also possible ( 1.1.56 External Feature Access (EFA)).

• TRS TRS checks only the dialed telephone number, excluding the Host PBX Access code, when accessing the telephone company through the host PBX (

• SMDR The Host PBX Access code can be logged by SMDR along with the dialed number when accessing the telephone company through the host PBX (

1.1.117 Toll Restriction (TRS)).

1.1.112 Station Message Detail Recording (SMDR)).

Programming Manual References

[PT Programming]

[403] Host PBX Access Code

[417] Pause Time

[PC Programming]

9.3.3 Detail [3-3]—Host PBX Access Codes, Pause Time

Feature Manual References

1.1.56 External Feature Access (EFA)

1.1.98 Pause Insertion

1.1.112 Station Message Detail Recording (SMDR)

1.1.117 Toll Restriction (TRS)

1.1.66 Hot Line

Description

A single line telephone (SLT) user can make an outgoing call to a previously stored telephone number (up to 32 digits) simply by going off-hook. If the Hot Line feature is set and the user goes off-hook, a special dial tone (dial tone 2) is generated for a preprogrammed time period ( [203] Hot Line Waiting Time), and then dialing starts. During this waiting time, the user can dial another party, overriding the Hot Line feature.

This feature is also known as Pickup Dialing.

Conditions

• This feature cannot be programmed on rotary SLTs.

• This feature will not function when the extension user goes off-hook to answer an incoming call or retrieve a call on hold.

Programming Manual References

[PT Programming]

[203] Hot Line Waiting Time

[PC Programming]

9.1.7 Timers [1-6]—Start Time—Hot Line

92 Feature Manual

1.1 General Features

9.2.2 Feature settings [2-2]—Hot Line for SLT

Operating Manual References

1.3.50 Hot Line

1.1.67 Idle Extension Hunting

Description

If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group, if that group has been assigned as an idle extension hunting group through system programming ( [100] Hunting Group Set). Idle extensions are automatically searched for according to a preprogrammed hunting type ( [101] Hunting Type).

This feature is also known as Station Hunting.

Type Description

Circular Hunting An idle extension is searched for in a circular fashion one time according

to the numerical order of the jacks.

Incoming call

Extn.

Numerical order

Busy Extn.

Terminated Hunting An idle extension is searched for in the numerical order of the jacks, until

reaching the extension that is connected to the highest-numbered jack in the group.

Incoming call

Extn.

Numerical order

Busy Extn.

Highestnumbered jack

Busy Extn.

Conditions

• Idle Extension Hunting applies to: Intercom calls and outside (CO) line calls directed to a single extension.

• An extension can belong to only one extension group ( [600] Extension Group). One hunting type can be programmed for each extension group.

• If all the searched extensions are busy in an idle extension hunting group, a busy tone will be heard at the extension that made the intercom call (including Direct Inward System Access [DISA] calls).

• A user can leave an idle extension hunting group temporarily by logging out of the group, and rejoin the group by logging back in (

• FWD/DND Mode When searching for an idle extension within an idle extension hunting group, any extension that has set

1.1.80 Log-in/Log-out).

Feature Manual 93

1.1 General Features

Call Forwarding (FWD), Do Not Disturb (DND), or Log-out will be skipped. However, if the extension that receives the call first has set FWD or DND, Idle Extension Hunting will not function and the call will be forwarded to the preprogrammed destination (when FWD is set) or will not be received at all (when DND is set).

• Message Waiting A message waiting indication will not be sent to an idle extension hunting destination. The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.1.82 Message Waiting).

Programming Manual References

[PT Programming]

[100] Hunting Group Set

[101] Hunting Type

[600] Extension Group

[PC Programming]

9.2.11 Extension Group [2-6]

Feature Manual References

1.1.10 Call Forwarding (FWD)—SUMMARY

1.1.44 Do Not Disturb (DND)

1.1.53 Extension Group

1.1.80 Log-in/Log-out

1.1.82 Message Waiting

1.1.68 Intercept Routing

Description

Redirects incoming outside (CO) line calls via the Direct Inward System Access (DISA) feature to a preprogrammed destination when the original destination does not, or cannot, answer the call. There are 2 types of Intercept Routing, described below.

Type Description

No Dial While or after hearing a DISA outgoing message (OGM) or after hearing a dial tone

(short beep), if the caller does not dial anything or enters an unrecognized input, the call is redirected to preprogrammed intercept destinations in the following priority: [438-440] DISA IRNA to BV—Day/Night/Lunch [408-410] Flexible Ringing—Day/ Night/Lunch

Intercept Routing—No Answer (IRNA)

If a called party does not answer a call within a preprogrammed time period ( [508] DISA Ring Time before Intercept), the call is redirected to preprogrammed intercept destinations in the following priority: [438-440] DISA IRNA to BV—Day/Night/Lunch [408-410] Flexible Ringing—Day/ Night/Lunch

94 Feature Manual

1.1 General Features

Programming Manual References

[PT Programming]

[408-410] Flexible Ringing—Day/Night/Lunch

[438-440] DISA IRNA to BV—Day/Night/Lunch

[507] DISA Intercept Mode

[508] DISA Ring Time before Intercept

[509] DISA Ring Time after Intercept

[510] DISA No Dial Mode

[PC Programming]

9.3.2 Incoming / Outgoing [3-2]—Ringing for incoming CO calls—Day, Night, Lunch

9.6.3 Settings [6-2]—Mode—DISA Intercept Mode, Mode—DISA No Dial Mode, Timers—DISA Ring Time before Intercept, Timers—DISA Ring Time after Intercept

9.8.2 Others [8-2]—DISA IRNA to BV—Day, Night, Lunch

Feature Manual References

1.1.8 Built-in Voice Message (BV)

1.1.41 Direct Inward System Access (DISA)

1.1.69 Intercom Call

Description

An extension user can call another extension user.

Conditions

• Extension Number/Name Assignment Extension numbers ( [009] Extension Number) and names ( [604] Extension Name) can be assigned to all extensions. During intercom calls, the number and name of the other extension are shown on the displays of proprietary telephones (PTs).

• DSS Button A flexible CO/DSS/MESSAGE button can be customized as a DSS button. The DSS buttons on a DSS Console can also be used.

• Alternate Receiving—Ring/Voice A PT user can select to receive intercom calls by ring tone or by voice, through personal programming (Alternate Receiving—Ring/Voice). If a user selects voice-calling, the calling party can talk to the user immediately after hearing a confirmation tone.

• Alternate Calling—Ring/Voice A caller can change the called party's preset call receiving method (ring tone or voice). By doing so, ring-calling is switched to voice-calling, or vice versa, at the called party. This setting is active for the current call only, after which it reverts to the called party's previous setting.

• The extension ring tone pattern for incoming intercom calls can be selected through system programming ( [115] Extension Ring Tone Pattern). The ringback tone pattern for outgoing intercom calls and for incoming outside (CO) line calls can also be selected through system programming ( [128] Ringback Tone Pattern).

• Tone after Dialing After dialing an extension number, a user will hear one of the following:

Feature Manual 95

1.1 General Features

Type Description

Ringback Tone Indicates the call is being received at the called party's extension.

Confirmation Tone Indicates the called party has set voice-calling.

Busy Tone Indicates the called party's extension is busy.

DND Tone Indicates the called party has set Do Not Disturb (DND).

Programming Manual References

[PT Programming]

[009] Extension Number

[115] Extension Ring Tone Pattern

[128] Ringback Tone Pattern

[604] Extension Name

[PC Programming]

9.1.3 Numbering Plan [1-3]

9.1.11 Detail [1-10]—Extension—Ring Tone Pattern, Extension—Ringback Tone Pattern

9.2.3 PT personal settings [2-3]—Alternate Receiving

Feature Manual References

1.1.61 Flexible Buttons

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.3 Alternate Calling—Ring/Voice

1.3.51 Intercom Call

3.1.2 Personal Feature Assignment—Alternate Receiving—Ring/Voice

3.1.3 Flexible Button Assignment—DSS button

1.1.70 LED Indication

Description

The LED (Light Emitting Diode) of the Message/Ringer Lamp and the following buttons (Line Status Buttons and Corresponding Extension Status Button) can indicate line status with a variety of light patterns.

Line Status Buttons: Single-CO (S-CO), Group-CO (G-CO), Other-CO (O-CO), INTERCOM

Corresponding Extension Status Button: Direct Station Selection (DSS)

1. Light Pattern of the Message/Ringer Lamp

• Incoming call from an outside (CO) line/another extension: Red flashing

• Message(s) present (no incoming call): Red on

• No messages present and no incoming call: Off

96 Feature Manual

2. Light Pattern of the Line Status Buttons

1.1 General Features

Line Status

Button

Light Pattern

Off

Green on

Slow green flashing

Moderate– speed green flashing

Rapid green flashing

Red on

Slow red flashing

Moderate– speed red flashing

Rapid red flashing

Outside (CO) Line Status

S-CO G-CO O-CO INTERCOM

Idle

This extension is using the line.

This extension is holding the line.

This extension is holding the line using Call Hold, Exclusive or using the line for an unattended conference.

–––

–

Another extension is holding the line.

Local carrierbased voice mail service

Line(s) in use

–––

Incoming call

Intercom

Line Status

Incoming call

3. Light Pattern of the Corresponding Extension Status Button

Corresponding Extension

Status Button

Light Pattern

Off

Slow red flashing

Moderate-speed red flashing

Red on

* This setting can be changed through system programming ( [112] DSS Lamp Mode).

Idle

Call Forwarding (FWD)*

Do Not Disturb (DND)*

Busy

DSS

Feature Manual 97

1.1 General Features

4. Flashing Light Patterns

1 s

Slow Flashing

Moderate Flashing

Rapid Flashing

Conditions

• Incoming outside (CO) line calls arrive on available buttons in the following priority: S-CO G-CO O-CO

Programming Manual References

[PT Programming]

[112] DSS Lamp Mode

[PC Programming]

9.1.11 Detail [1-10]—DSS—DSS Lamp Mode

Feature Manual References

1.1.10 Call Forwarding (FWD)—SUMMARY

1.1.15 Call Hold

1.1.33 Conference

1.1.42 Direct Inward System Access (DISA) Ring

1.1.44 Do Not Disturb (DND)

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

Operating Manual References

1.1.1 Before Operating a Telephone—INTERCOM button

3.1.3 Flexible Button Assignment—S-CO, G-CO, O-CO or DSS button

1.1.71 Line Access, Outside (CO) Line—SUMMARY

Description

There are 3 methods of accessing an outside (CO) line.

98 Feature Manual

1.1 General Features

Method Description Operation

Line Access, Automatic (Local Access)

Line Access, Outside (CO) Line Group

Line Access, S-CO Line Selects the desired outside (CO) line

Line Access Using the Other-CO (O-CO) Button

To select an idle outside (CO) line from among the outside (CO) lines that are not assigned to S-CO or GCO buttons, the proprietary telephone (PT) user can press the O-CO button.

Selects an idle outside (CO) line automatically from the assigned outside (CO) lines ( [419] Automatic Designated Line Access). If Idle Line Preference ( 1.1.76 Line Preference—Outgoing) is set on the extension through personal programming, the user can access an idle line simply by going off-hook.

Selects an idle outside (CO) line from the corresponding outside (CO) line group.

directly.

Dial the Automatic Line Access number.

Dial the Outside (CO) Line Group Access number and an outside (CO) line group number, or press a Group-CO (G-CO) button.

Press the Single-CO (S-CO) button.

Conditions

• Line Access, Direct Outside (CO) Line If a PT user is on-hook when pressing an idle CO button, the PT automatically enables hands-free operation mode. The user can dial without lifting the handset or pressing the SP-PHONE or MONITOR button.

• The PBX waits for a preprogrammed length of time ( [206] Dialing Start Time) after seizing an outside (CO) line before dialing.

• Button Assignment

A flexible CO button can be customized as an S-CO, G-CO, or O-CO button as follows:

Type Assignable parameter

Single-CO (S-CO) A specified outside (CO) line is assigned (Default: CO 1–CO 8).

Group-CO (G-CO) An outside (CO) line group is assigned ( [404] CO Line Group

Number).

Other-CO (O-CO) Outside (CO) lines that are not assigned to S-CO or G-CO buttons

are assigned.

The same outside (CO) line group can be assigned to more than one G-CO button on the same PT. The same outside (CO) line can be assigned to an S-CO button and a G-CO button. Dialing the Outside (CO) Line Access number selects a CO button according to the following priority:

S-CO G-CO O-CO

Once a flexible CO button is assigned as an Outside (CO) Line Access button, it indicates line status with a variety of light patterns (

• System programming determines the extension users that can make outside (CO) line calls in each time service mode ( [405-407] Flexible Outward Dialing—Day/Night/Lunch).

1.1.70 LED Indication).

Feature Manual 99

1.1 General Features

• It is possible to specify which outside (CO) lines are connected to the PBX ( [400] CO Line Connection). This prevents extension users from trying to select or making calls using outside (CO) lines that are not connected.

Programming Manual References

[PT Programming]

[206] Dialing Start Time

[400] CO Line Connection

[404] CO Line Group Number

[405-407] Flexible Outward Dialing—Day/Night/Lunch

[419] Automatic Designated Line Access

[PC Programming]

9.1.7 Timers [1-6]—CO Dialing—Dialing Start Time

9.3.2 Incoming / Outgoing [3-2]—Outgoing Call—Day, Night, Lunch

9.3.3 Detail [3-3]—Connection, CO Line Group, Automatic Line Access

Feature Manual References

1.1.61 Flexible Buttons

1.1.70 LED Indication

1.1.76 Line Preference—Outgoing

Operating Manual References

1.3.52 Line Access, Outside (CO) Line—SUMMARY

3.1.3 Flexible Button Assignment—S-CO, G-CO, or O-CO button

1.1.72 Line Access, Automatic

Description

An extension user can select an idle outside (CO) line automatically from the assigned outside (CO) lines ( [419] Automatic Designated Line Access) by dialing the Automatic Line Access number.

Line Access Using the Other-CO (O-CO) Button

To select an idle outside (CO) line from among the outside (CO) lines that are not assigned to S-CO or GCO buttons, the proprietary telephone (PT) user can press the O-CO button.

Conditions

• If Idle Line Preference ( 1.1.76 Line Preference—Outgoing) is set on the extension through personal programming, the user can access an idle line simply by going off-hook.

• The PBX waits for a preprogrammed length of time ( [206] Dialing Start Time) after seizing an outside (CO) line before dialing.

• System programming determines the extension users that can make outside (CO) line calls in each time service mode ( [405-407] Flexible Outward Dialing—Day/Night/Lunch).

100 Feature Manual

Panasonic KX-TA824 user manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Table of Contents

General Features

1.1 General Features

1.1.1 Absent Message

1.1.2 Account Code Entry

1.1.3 Answering, Direct Outside (CO) Line

1.1.4 Automatic Callback Busy (Camp-on)

1.1.5 Automatic Configuration for Outside (CO) Line Type

1.1.6 Automatic Time Adjustment

1.1.7 Background Music (BGM)

1.1.8 Built-in Voice Message (BV)

1.1.9 Busy Station Signaling (BSS)

1.1.15 Call Hold

1.1.16 Call Hold, Exclusive

1.1.17 Call Hold Retrieve

1.1.18 Call Log, Incoming

1.1.19 Call Park

1.1.20 Call Pickup, Directed

1.1.22 Call Pickup Deny

1.1.21 Call Pickup, Group

1.1.23 Call Retrieving from a TAM (Telephone Answering Machine)

1.1.24 Call Splitting

1.1.27 Call Waiting

1.1.28 Call Waiting Caller ID

1.1.29 Call Waiting from the Telephone Company

1.1.30 Caller ID

1.1.31 Calling Party Control (CPC) Signal Detection

1.1.32 Class of Service (COS)

1.1.33 Conference

1.1.34 Conference, Unattended

1.1.35 Confirmation Tone

1.1.36 Consultation Hold

1.1.37 Data Line Security

1.1.38 Dial Tone

1.1.39 Dial Type Selection

1.1.40 Direct In Line (DIL)

1.1.41 Direct Inward System Access (DISA)

1.1.42 Direct Inward System Access (DISA) Ring

1.1.43 Display Information

1.1.44 Do Not Disturb (DND)

1.1.45 Do Not Disturb (DND) Override

1.1.46 Door Open

1.1.47 Doorbell/Door Chime

1.1.48 Doorphone Call

1.1.49 Emergency Call

1.1.52 Extension Feature Clear

1.1.53 Extension Group

1.1.54 Extension Jack Configuration

1.1.55 Extension Lock

1.1.56 External Feature Access (EFA)

1.1.57 Feature Numbering

1.1.58 Firmware Upgrade

1.1.59 Fixed Buttons

1.1.60 Flash/Recall

1.1.61 Flexible Buttons

1.1.62 Hands-free Answerback

1.1.63 Hands-free Operation

1.1.64 Headset Operation

1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

1.1.66 Hot Line

1.1.67 Idle Extension Hunting

1.1.68 Intercept Routing

1.1.69 Intercom Call

1.1.70 LED Indication

1.1.72 Line Access, Automatic