Panasonic KX-TA824 user manual

Advanced Hybrid System

Feature Manual

Model No.

KX-TA824

Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.

Introduction

About this Feature Manual

The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the PBX can do, as well as how to obtain the most of its many features and facilities.

The Feature Manual is divided into the following sections:

Section 1, General Features

Describes all the basic, optional and programmable features in alphabetical order.

Section 2, Appendix

Provides tables that describe the resource capacity of the PBX, as well as its different tones and ring tones.

Index

References Found in the Feature Manual

Installation Manual References

The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Manual for your reference.

Programming Manual References

Commonly used settings can be programmed using a display proprietary telephone (PT) ( 1.1.103 PT Programming) or the KX-TA Maintenance Console software ( 1.1.99 PC Programming). These PT/PC programming items are noted throughout the Programming Manual for your reference. For programming details, you can also refer to the on-line help that is installed along with KX-TA Maintenance Console (

3.2.1 Installing and Starting KX-TA Maintenance Console).

Feature Manual References

Related sections of the Feature Manual are listed for your reference.

Operating Manual References

The Operating Manual describes how users can access commonly used PBX features and functions with their PTs, single line telephones (SLTs), and Direct Station Selection (DSS) Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.

Links to Other Pages and Manuals

If you are viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual and other PBX manuals. Click on a link to jump to that section.

Linked items include:

• Installation Manual References

• Programming Manual References

• Feature Manual References

• Operating Manual References

2 Feature Manual

List of Abbreviations

AA Automated Attendant

APT Analog Proprietary Telephone

BGM Background Music

BSS Busy Station Signaling

BV Built-in Voice Message

COS Class of Service

CPC Calling Party Control

DIL Direct In Line

DISA Direct Inward System Access

DND Do Not Disturb

DSS Direct Station Selection

DTMF Dual Tone Multi-Frequency

EFA External Feature Access

FWD Call Forwarding

G-CO Group-CO

IRNA Intercept Routing—No Answer

LCS Live Call Screening

LED Light Emitting Diode

O-CO Other-CO

OGM Outgoing Message

PF Programmable Feature

PSTN Public Switched Telephone Network

PT Proprietary Telephone

S-CO Single-CO

SLT Single Line Telephone

SMDR Station Message Detail Recording

TA M Telephone Answering Machine

TRS Toll Restriction

VM Voic e M a i l

VPS Voice Processing System

Feature Manual 3

Feature Highlights

Built-in Voice Message (BV) (Optional voice message card required)

Built-in Voice Message (BV) allows a caller to leave a voice message in a user's personal message area or the PBX's common message area (

Caller ID Display on SLT

The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of SLTs that support Caller ID as well as proprietary telephones (PTs) when receiving calls (

3-level Automated Attendant (AA)

3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward System Access [DISA] AA number) following the guidance of 3-level DISA outgoing messages (OGMs), and be connected to the desired party automatically (

PC Programming

System programming settings can be accessed using a PC and the Panasonic KX-TA Maintenance Console software as well as by using a PT ( The PBX software can be upgraded via the Serial Interface (RS-232C port) or USB port, using the KX-TA Maintenance Console software (

Automatic Configuration for Outside (CO) Line Type

The dialing mode of connected outside (CO) lines is automatically configured the first time the PBX is accessed with a PC using the KX-TA Maintenance Console software, or after the PBX data has been cleared (

Call Waiting Caller ID

Call Waiting Caller ID allows the user to see the name or telephone number of a second caller during a conversation (

Local Carrier-based Voice Mail Service

Local carrier-based voice mail service allows the user to receive remote voice mail service from the telephone company to record caller messages when calls cannot be answered ( based Voice Mail Service).

Wireless Proprietary Telephones (PTs)

Wireless PTs such as the KX-T7885 and the KX-TD7895 give a user the freedom to move around and still have the powerful features of Panasonic PTs. Some examples of the advantages of wireless PTs over wireless SLTs are:

1.1.5 Automatic Configuration for Outside (CO) Line Type).

1.1.28 Call Waiting Caller ID).

a) Caller ID b) Seizure of outside (CO) lines by a one-touch operation c) Carrier-based voice mail service

Refer to the Operating Instructions of the wireless PT for additional information.

1.1.8 Built-in Voice Message (BV)).

1.1.30 Caller ID).

1.1.41 Direct Inward System Access (DISA)).

1.1.99 PC Programming).

1.1.58 Firmware Upgrade).

1.1.78 Local Carrier-

4 Feature Manual

Advanced Hybrid System

This PBX supports the connection of PTs*1, wireless PTs, Direct Station Selection (DSS) Consoles, and single line devices such as SLTs, fax machines, wireless SLTs, and data terminals.

In this manual, "proprietary telephone" ("PT") means an analog proprietary telephone (APT).

Feature Manual 5

1 General Features .................................................................................... 9

1.1 General Features............................................................................................................10

1.1.1 Absent Message ..............................................................................................................10

1.1.2 Account Code Entry .........................................................................................................10

1.1.3 Answering, Direct Outside (CO) Line ...............................................................................12

1.1.4 Automatic Callback Busy (Camp-on) ............................................................................... 12

1.1.5 Automatic Configuration for Outside (CO) Line Type .......................................................13

1.1.6 Automatic Time Adjustment ............................................................................................. 14

1.1.7 Background Music (BGM) ................................................................................................14

1.1.8 Built-in Voice Message (BV).............................................................................................15

1.1.9 Busy Station Signaling (BSS)...........................................................................................21

1.1.10 Call Forwarding (FWD)—SUMMARY............................................................................... 21

1.1.11 Call Forwarding (FWD)—All Calls ....................................................................................23

1.1.12 Call Forwarding (FWD)—Busy/No Answer....................................................................... 24

1.1.13 Call Forwarding (FWD)—Follow Me................................................................................. 26

1.1.14 Call Forwarding (FWD)—To Outside (CO) Line ............................................................... 27

1.1.15 Call Hold...........................................................................................................................28

1.1.16 Call Hold, Exclusive ......................................................................................................... 30

1.1.17 Call Hold Retrieve ............................................................................................................30

1.1.18 Call Log, Incoming ........................................................................................................... 31

1.1.19 Call Park...........................................................................................................................34

1.1.20 Call Pickup, Directed ........................................................................................................ 35

1.1.21 Call Pickup, Group ........................................................................................................... 36

1.1.22 Call Pickup Deny ..............................................................................................................36

1.1.23 Call Retrieving from a TAM (Telephone Answering Machine) ..........................................37

1.1.24 Call Splitting ..................................................................................................................... 37

1.1.25 Call Transfer—To Extension ............................................................................................. 38

1.1.26 Call Transfer—To Outside (CO) Line ................................................................................39

1.1.27 Call Waiting ...................................................................................................................... 40

1.1.28 Call Waiting Caller ID ....................................................................................................... 41

1.1.29 Call Waiting from the Telephone Company ......................................................................42

1.1.30 Caller ID ........................................................................................................................... 43

1.1.31 Calling Party Control (CPC) Signal Detection..................................................................47

1.1.32 Class of Service (COS) .................................................................................................... 48

1.1.33 Conference.......................................................................................................................49

1.1.34 Conference, Unattended .................................................................................................. 50

1.1.35 Confirmation Tone ............................................................................................................51

1.1.36 Consultation Hold.............................................................................................................52

1.1.37 Data Line Security............................................................................................................52

1.1.38 Dial Tone ..........................................................................................................................52

1.1.39 Dial Type Selection........................................................................................................... 53

1.1.40 Direct In Line (DIL) ........................................................................................................... 54

1.1.41 Direct Inward System Access (DISA)............................................................................... 56

1.1.42 Direct Inward System Access (DISA) Ring ...................................................................... 64

1.1.43 Display Information...........................................................................................................65

1.1.44 Do Not Disturb (DND) ......................................................................................................67

1.1.45 Do Not Disturb (DND) Override........................................................................................68

6 Feature Manual

1.1.46 Door Open ....................................................................................................................... 68

1.1.47 Doorbell/Door Chime ....................................................................................................... 69

1.1.48 Doorphone Call................................................................................................................ 71

1.1.49 Emergency Call................................................................................................................ 72

1.1.50 Executive Busy Override—Extension .............................................................................. 73

1.1.51 Executive Busy Override—Outside (CO) Line ................................................................. 74

1.1.52 Extension Feature Clear .................................................................................................. 75

1.1.53 Extension Group .............................................................................................................. 75

1.1.54 Extension Jack Configuration........................................................................................... 77

1.1.55 Extension Lock................................................................................................................. 77

1.1.56 External Feature Access (EFA)........................................................................................ 78

1.1.57 Feature Numbering .......................................................................................................... 79

1.1.58 Firmware Upgrade ........................................................................................................... 83

1.1.59 Fixed Buttons ................................................................................................................... 84

1.1.60 Flash/Recall ..................................................................................................................... 86

1.1.61 Flexible Buttons................................................................................................................ 87

1.1.62 Hands-free Answerback................................................................................................... 89

1.1.63 Hands-free Operation ...................................................................................................... 90

1.1.64 Headset Operation ........................................................................................................... 90

1.1.65 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)... 91

1.1.66 Hot Line............................................................................................................................ 92

1.1.67 Idle Extension Hunting ..................................................................................................... 93

1.1.68 Intercept Routing.............................................................................................................. 94

1.1.69 Intercom Call.................................................................................................................... 95

1.1.70 LED Indication.................................................................................................................. 96

1.1.71 Line Access, Outside (CO) Line—SUMMARY................................................................. 98

1.1.72 Line Access, Automatic.................................................................................................. 100

1.1.73 Line Access, Outside (CO) Line Group.......................................................................... 101

1.1.74 Line Access, S-CO Line ................................................................................................. 102

1.1.75 Line Preference—Incoming ........................................................................................... 103

1.1.76 Line Preference—Outgoing ........................................................................................... 104

1.1.77 Live Call Screening (LCS) (Voice Mail APT Integration only) ........................................105

1.1.78 Local Carrier-based Voice Mail Service ......................................................................... 106

1.1.79 Lockout .......................................................................................................................... 108

1.1.80 Log-in/Log-out................................................................................................................ 108

1.1.81 Memory Dialing .............................................................................................................. 109

1.1.82 Message Waiting............................................................................................................ 111

1.1.83 Message Waiting for Another Extension........................................................................112

1.1.84 Microphone Mute ...........................................................................................................114

1.1.85 Music on Hold ................................................................................................................ 114

1.1.86 One-touch Dialing .......................................................................................................... 115

1.1.87 Operator/Manager Features........................................................................................... 116

1.1.88 Outgoing Message (OGM) for DISA .............................................................................. 118

1.1.89 Outside (CO) Line Group ............................................................................................... 119

1.1.90 Outside (CO) Line Ringing Selection ............................................................................. 120

1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration........................................................ 120

1.1.92 Paging—SUMMARY ...................................................................................................... 121

1.1.93 Paging—All Extensions.................................................................................................. 122

1.1.94 Paging—All Extensions & External ................................................................................ 122

1.1.95 Paging—External ........................................................................................................... 123

Feature Manual 7

1.1.96 Paging—Group...............................................................................................................124

1.1.97 Paralleled Telephone......................................................................................................124

1.1.98 Pause Insertion .............................................................................................................. 125

1.1.99 PC Programming............................................................................................................ 126

1.1.100 Personal Speed Dialing..................................................................................................128

1.1.101 Power Failure Restart..................................................................................................... 129

1.1.102 Power Failure Transfer....................................................................................................129

1.1.103 PT Programming ............................................................................................................130

1.1.104 Pulse to Tone Conversion ..............................................................................................131

1.1.105 Redial, Last Number ...................................................................................................... 132

1.1.106 Redial, Saved Number ................................................................................................... 132

1.1.107 Remote Extension Lock ................................................................................................. 133

1.1.108 Ring Tone Pattern Selection...........................................................................................134

1.1.109 Ringing, Delayed ............................................................................................................ 135

1.1.110 Room Monitor.................................................................................................................136

1.1.111 Secret Dialing ................................................................................................................. 137

1.1.112 Station Message Detail Recording (SMDR)...................................................................137

1.1.113 System Speed Dialing....................................................................................................142

1.1.114 Time Service .................................................................................................................. 143

1.1.115 Timed Reminder.............................................................................................................146

1.1.116 Timed Reminder, Remote ..............................................................................................147

1.1.117 Toll Restriction (TRS) ..................................................................................................... 147

1.1.118 Toll Restriction (TRS) Override by Account Code ..........................................................151

1.1.119 Two-way Recording into the VPS (Voice Mail APT Integration only)..............................153

1.1.120 Voice Mail APT Integration ............................................................................................. 154

1.1.121 Voice Mail Inband (DTMF) Integration............................................................................159

1.1.122 Walking COS..................................................................................................................162

2 Appendix ............................................................................................. 165

2.1 Capacity of System Resources...................................................................................166

2.1.1 Capacity of System Resources ......................................................................................166

2.2 Tones/Ring Tones.........................................................................................................168

2.2.1 Tones/Ring Tones...........................................................................................................168

Index .......................................................................................................... 173

8 Feature Manual

Section 1

General Features

Feature Manual 9

1.1 General Features

1.1.1 Absent Message

Description

Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. This message can explain the reason for their absence, and can be used by any extension user. The following Absent Messages may be programmed:

Message No. Message

1 Will Return Soon

2 Gone Home

3 At Ext %%% (Extension Number)

4 Back at %%:%% (Hour:Minute) AM (or PM)

5 Out Until %%/%% (Month/Day)

6 In a Meeting

Note

The "%" shown above indicates a parameter to be entered when assigning a message at an individual extension.

Conditions

• An extension user can select only one Absent Message at a time. The selected message is displayed at the extension every time the user goes off-hook.

• The caller must be using a display proprietary telephone (PT) to see the Absent Message.

Operating Manual References

1.3.1 Absent Message

1.1.2 Account Code Entry

Description

An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes. Account codes are appended to SMDR call records ( 1.1.112 Station Message Detail Recording (SMDR)), and have several uses. For example, a firm can use an account code for each client to determine which calls were made for which client, and can submit a bill to the client according to the client's account code as shown on the SMDR call record. There are 4 methods of entering account codes, explained below. One method is assigned to each extension through system programming ( [605] Account Code Mode).

10 Feature Manual

1.1 General Features

Mode Description

Option An extension user can (but is not required to) enter a 4-digit account code

during a conversation or within 30 seconds after a conversation ends when a record is needed.

Forced An extension user must always enter a 4-digit account code within 5

seconds after seizing an outside (CO) line. This method ensures that extension users will not forget to enter account codes.

Verify-All An extension user must always enter a preprogrammed account code (

[310] Account Code) within 5 seconds after seizing an outside (CO) line. If the entered code does not match any preprogrammed code, the user will hear a reorder tone.

Verify-Toll An extension user can enter a preprogrammed account code ( [310]

Account Code) within 5 seconds after seizing an outside (CO) line to override TRS ( 1.1.118 Toll Restriction (TRS) Override by Account Code). Classes of service (COSs) 3 through 5 will be changed temporarily to COS 2. COSs 1 and 2 will not be affected. If the entered account code is also registered as an extension password, the extension password feature will be given priority. The COS of the corresponding extension will be applied.

Conditions

• An account code can be stored in Memory Dialing (One-touch Dialing, Hot Line, Personal Speed Dialing, System Speed Dialing, Call Forwarding (FWD) to Outside (CO) Line, etc.). In this case, the Account Code feature number and specified account code must be entered after the Outside (CO) Line Access number.

• An extension user does not need to enter an account code for incoming outside (CO) line calls.

• Even in Forced/Verify-All/Verify-Toll mode, emergency calls can be made without an account code (

1.1.49 Emergency Call).

Programming Manual References

[PT Programming]

[310] Account Code

[601-603] TRS-COS—Day/Night/Lunch

[605] Account Code Mode

[805] SMDR Account Code

[PC Programming]

9.1.6 Account Codes [1-5]

9.1.8 SMDR [1-7]—Selection for Printing—Account Code

9.2.1 Main [2-1]—Account Code Mode

9.5.1 Class of Service (COS) [5-1]—Day, Night, Lunch

Feature Manual References

1.1.49 Emergency Call

1.1.81 Memory Dialing

Feature Manual 11

1.1 General Features

1.1.112 Station Message Detail Recording (SMDR)

1.1.118 Toll Restriction (TRS) Override by Account Code

Operating Manual References

1.3.2 Account Code Entry

1.1.3 Answering, Direct Outside (CO) Line

Description

A proprietary telephone (PT) user can answer incoming calls simply by pressing the flashing CO button.

Conditions

• This feature allows the user to specify which line to answer when multiple incoming outside (CO) lines are ringing.

Operating Manual References

1.3.4 Answering, Direct Outside (CO) Line

1.1.4 Automatic Callback Busy (Camp-on)

Description

If the dialed extension or outside (CO) line is busy when a call is made, the caller can choose to be informed by a callback ring (Camp-on Recall) when the extension or outside (CO) line becomes free. When the user answers the callback ring:

For an intercom call: The called extension starts ringing without the user having to redial.

For an outside (CO) line call: The line is seized.

Conditions

• If the callback ring is not answered within 10 seconds (4 rings), the callback is canceled.

• More than one extension user can set this feature to monitor the same destination extension or outside (CO) line at the same time.

Operating Manual References

1.3.5 Automatic Callback Busy (Camp-on)

12 Feature Manual

1.1 General Features

1.1.5 Automatic Configuration for Outside (CO) Line Type

Description

The dialing mode (DTMF [Dual Tone Multi-Frequency]/Pulse) of connected outside (CO) lines is automatically assigned after restarting the PBX using the System Clear Switch or through system programming ( [999] System Data Clear). No system programming in [401] Dial Mode and [402] Pulse Speed is required unless the dialing mode of the connected outside (CO) line is Call Blocking. Automatic Configuration for Outside (CO) Line Type can also be programmed the first time the PBX is accessed with a PC using the KX-TA Maintenance Console software (Quick Setup). For more information about Quick Setup, refer to the Installation Manual ( 3.1.1 Installing KX-TA Maintenance Console on a PC).

Conditions

• If no outside (CO) lines are connected to the outside (CO) line ports of the PBX, the default values are assigned automatically.

• It takes a maximum of 4 minutes to complete checking the dialing mode, unless the outside (CO) line is in use. In this case, the PBX will start checking it after the outside (CO) line becomes idle.

• This feature will not function properly when:

– It takes 3 seconds or more to detect the dialing mode of your telephone company.

– The cable from the outside (CO) line is disconnected while the PBX is checking the dialing mode.

• If your telephone company or a host PBX can receive both DTMF and Pulse signals, the PBX selects an outside (CO) line type according to the following priority: DTMF Pulse (High) Pulse (Low)

Installation Manual References

3.1.1 Installing KX-TA Maintenance Console on a PC

4.1.5 System Reset with System Data Clear

Programming Manual References

[PT Programming]

[401] Dial Mode

[402] Pulse Speed

[999] System Data Clear

[PC Programming]

8.4 System Data Clear

9.3.3 Detail [3-3]—Dial Mode, Pulse Speed

Feature Manual References

1.1.39 Dial Type Selection

Feature Manual 13

1.1 General Features

1.1.6 Automatic Time Adjustment

Description

The PBX clock can be adjusted automatically according to the time information received from your telephone company. Time information can be received when an incoming call with Caller ID that includes time information is received. The PBX clock will be adjusted every day with the first call after 3:05 A.M., if enabled through system programming ( [152] Automatic Time Adjustment).

Note

Since the PBX clock is put ahead by one hour on the Daylight Saving Time start date, a timed reminder set within one hour of the Automatic Time Adjustment feature will not ring. Since the PBX clock is put back by one hour on the Daylight Saving Time end date, a timed reminder set within one hour before the Automatic Time Adjustment feature will ring 2 times.

Conditions

• SMDR will log call information using the PBX clock so that the logging time will be overlapped at the end of Daylight Saving Time (

1.1.112 Station Message Detail Recording (SMDR)).

Programming Manual References

[PT Programming]

[152] Automatic Time Adjustment

[PC Programming]

9.1.2 Main [1-2]—Time—Automatic Time Adjustment

Feature Manual References

1.1.112 Station Message Detail Recording (SMDR)

1.1.115 Timed Reminder

1.1.7 Background Music (BGM)

Description

A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while on-hook and idle.

Conditions

• Hardware requirement: A user-supplied external audio device, such as a CD player or radio for External audio source.

• The music heard through the PT is interrupted when going off-hook, receiving a call, or receiving a paging announcement.

• The audio can be selected through system programming ( [111] Music on Hold).

14 Feature Manual

1.1 General Features

• This feature can be turned on and off by dialing "1" while the extension is on-hook and idle, if BGM is enabled through system programming ( [626] BGM Control for APT).

Installation Manual References

2.8.1 Connecting Peripherals

Programming Manual References

[PT Programming]

[111] Music on Hold

[626] BGM Control for APT

[PC Programming]

9.1.2 Main [1-2]—Music on Hold

9.2.1 Main [2-1]—BGM Control for APT

Feature Manual References

1.1.85 Music on Hold

Operating Manual References

1.3.6 Background Music (BGM)

1.1.8 Built-in Voice Message (BV)

Description

If an optional voice message card is installed in the PBX, a caller can leave a voice message in a user's personal message area or the PBX's common message area. Information on the recorded messages is automatically logged in the Incoming Call Log of the extension, where it can be viewed later or used to play back the original message ( 1.1.18 Call Log, Incoming). The optional voice message card has 2 voice message resources (Built-in Voice Message [BV] resource 1 and BV resource 2), and every extension must belong to one of these resources based on system programming ( [621] BV Resource). Extension users other than the operator or manager can access the following options:

– Personal BV outgoing messages (OGMs)

– Personal voice messages (left by callers via Call Forwarding [FWD] or Direct Message)

Messages can be recorded, played, and erased by that extension's user.

The operator or manager can access the following options:

– Personal BV OGMs for the operator or manager

– Personal voice messages (left by callers via FWD or Direct Message for the operator or manager)

– Common BV OGMs for the company

– Common voice messages (left by callers for the company)

Messages can be recorded, played, and erased by the operator or manager only.

Up to 125 voice messages with a total recording time of 60 minutes ( [807] BV Total Recording Time) can be logged per BV resource. All personal/common message areas within each BV resource share the total space of the resource. For example, in BV resource 1, if the common message area currently has 10

Feature Manual 15

1.1 General Features

messages, totaling 10 minutes, the personal and common message areas can jointly store up to 115 messages or 50 minutes.

[Example: Pattern A]

BV Resource 1

Operator or Manager (Extn. 101)

Common Message Area

• Common BV OGM

• Common Voice Message

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Common/Personal BV OGMs and Common/Personal Voice Messages)

Extn. 102

Personal Message Area

• Personal BV OGM

• Personal Voice Message

[Example: Pattern B]

BV Resource 2

Extn. 103

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Personal BV OGMs and Personal Voice Messages)

Extn. 124

Personal Message Area

• Personal BV OGM

• Personal Voice Message

BV Resource 1

Operator or Manager (Extn. 101)

Common Message Area

• Common BV OGM

• Common Voice Message

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Common/Personal BV OGMs and Common/Personal Voice Messages)

BV Resource 2

Extn. 102

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Personal BV OGMs and Personal Voice Messages)

Extn. 124

Personal Message Area

• Personal BV OGM

• Personal Voice Message

16 Feature Manual

[Example: Pattern C]

1.1 General Features

BV Resource 1

Manager (Extn. 101)

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Personal BV OGMs and Personal Voice Messages)

Extn. 112

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Operator (Extn. 113)

Common Message Area

• Common BV OGM

• Common Voice Message

Personal Message Area

• Personal BV OGM

• Personal Voice Message

Total message recording time: 60 minutes max. Max. number of messages: 125 messages (including

Common/Personal BV OGMs and Common/Personal Voice Messages)

BV Resource 2

Extn. 124

Personal Message Area

• Personal BV OGM

• Personal Voice Message

If there are new voice messages in a user's personal message area or the common message area (if accessible), the user will hear a special dial tone (dial tone 4) when going off-hook. In addition, if that user's telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp will light when a message has been left. A MESSAGE button can be used to listen to the message after the user goes off-hook. Pressing the lit MESSAGE button on a display proprietary telephone (PT) while on-hook shows voice message information. The BV feature allows users to also perform the following operations:

• If outside (CO) line calls are preprogrammed to be automatically directed to a common message

area ( [414-416] CO Line Mode—Day/Night/Lunch), or if Direct Inward System Access (DISA) calls are preprogrammed to be redirected to a common message area via Intercept Routing ( [438-440] DISA IRNA to BV—Day/Night/Lunch), the caller will hear a common BV OGM and can leave a voice message directly in the common message area.

[Programming Example]

Outside (CO)

Line No.

2 DISA

Distribution method*

Day Night Lunch Day Night Lunch

BV01*

BV02*

DISA

OGM3

OGM4

BV02*

Normal

DISA IRNA to BV*

Not Stored Not Stored Not Stored

BV20*

BV21*

(Cont.) : : : : : : :

: : : : : : :

8 Normal Normal Normal Not Stored Not Stored Not Stored

[414-416] CO Line Mode—Day/Night/Lunch

Feature Manual 17

Not Stored

1.1 General Features

In this example:

If an outside (CO) line call is received on outside (CO) line 1:

If an outside (CO) line call is received on outside (CO) line 2:

• An extension user can set incoming calls to be forwarded to his or her personal message area, when he or she cannot answer them. If an incoming call, direct to the user's extension, or a call using the DISA AA service ( [414-416] CO Line Mode—Day/Night/Lunch), is forwarded to the user's personal message area, the caller will hear a personal BV OGM and can leave a voice message.

• Direct Message feature An extension user can leave a voice message directly in the personal message area of another extension, even if the extension has not been set to forward incoming calls to its personal message area, or even if no personal/common BV OGM has been recorded. When a caller leaves a voice message using this feature, the voice message is automatically linked to the caller information (including the extension number and name [if stored]) in the Incoming Call Log.

• An extension user can play and/or erase voice messages from the user's extension. In addition, a user or the operator/manager can remotely play and/or erase voice messages through an outside (CO) line. The relevant voice message area is accessed by entering a preprogrammed voice message access code ( [625] BV Access Code through CO Line) while hearing a personal/ common BV OGM or DISA OGM.

[438-440] DISA IRNA to BV—Day/Night/Lunch

Note

This feature functions only when "DISA" is selected as the distribution method for the corresponding outside (CO) line port.

BVxx (xx=01–24): Common BV OGM number followed by the Common BV OGM feature number "722"

a) In day mode: The common BV OGM to be played ("BV01") for BV distribution is assigned.

The caller hears the specified common BV OGM and leaves a voice message in the common message area.

b) In night/lunch mode: The common BV OGM to be played ("BV02") for BV distribution is

assigned. The caller hears the specified common BV OGM and leaves a voice message in the common message area.

a) In day mode: The DISA OGM to be played ("DISA OGM3") for DISA distribution and the

common BV OGM to be played ("BV20") for DISA IRNA to BV are assigned. The call arrives on a DISA line and the caller hears the specified DISA OGM. When the destination does not answer the DISA call, the call is redirected to the common message area via Intercept Routing. The caller hears the specified common BV OGM and leaves a voice message in the common message area.

b) In night mode: The DISA OGM to be played ("DISA OGM4") for DISA distribution and the

common BV OGM to be played ("BV21") for DISA IRNA to BV are assigned. The call arrives on a DISA line and the caller hears the specified DISA OGM. When the destination does not answer the DISA call, the call is redirected to the common message area via Intercept Routing. The caller hears the specified common BV OGM and leaves a voice message in the common message area.

Note

If the Voice Mail Integration feature has been set, the BV feature will not function.

18 Feature Manual

1.1 General Features

Conditions

• Hardware Requirement: An optional voice message card.

• The BV feature does not use OGMs for DISA on either the preinstalled DISA OGM card or the optional message expansion card for DISA OGMs (if present) (

• When an extension that belongs to BV resource 1 or BV resource 2 is reassigned to the other resource, the voice messages that were recorded prior to reassignment are erased, but the personal/common BV OGMs are not erased.

• Each resource can only be accessed by one extension at a time. When the resource an extension is assigned to is being used by another extension, the extension cannot use that resource, even if the other resource is available.

• The PBX can record a maximum of 125 voice messages per resource. The maximum recording time of each voice message ( [214] BV Recording Time) and the total recording time of the PBX ( [807] BV Total Recording Time) are programmable. The maximum recording time of each personal/common BV OGM ( [215] Common/Personal BV OGM Recording Time) is also programmable.

• System programming determines the extension users that can use this feature ( [622] BV for Extension).

• If a voice message channel (resource) is in use when an outside caller tries to leave a voice message, he or she will hear a ringback tone. The caller will hear a personal/common BV OGM as soon as a channel becomes available. Up to 8 outside (CO) line calls can be placed in a queue as they arrive.

• If a user performs System Data Clear by selecting "All para" through system programming ( [999] System Data Clear), all voice messages except for personal/common BV OGMs are erased. To erase all voice messages and personal/common BV OGMs at once, initialize the voice message card through system programming ( [808] BV Card Initialization).

• Even if no flexible CO button is assigned as a Caller ID Indication—Personal button or a Caller ID Indication—Common button, a caller can leave a voice message in that personal/common message area and the Caller ID information, including associated voice messages will be logged.

• When the remaining recording time for the PBX is less than 5 minutes, the display informs both the extension users within the same resource and the manager that the voice message resource is full, and the users will hear a special dial tone (dial tone 5) when going off-hook. If the remaining recording time goes back to being 5 minutes or more, for example, when messages are erased, the display returns to the idle status display and the users will hear another dial tone instead of dial tone 5 when going offhook.

• If the FWD feature is enabled for an extension whose FWD destination is the BV feature number ( [963] Call Forwarding Selection) and the extension has been assigned as "Normal" ( [414-416] CO Line Mode—Day/Night/Lunch), outside (CO) line calls arriving at the extension will not be forwarded and the extension will not ring, even if the user has set the FWD feature. If FWD is disabled, outside (CO) line calls arriving at the extension will not be forwarded and the extension will ring.

• Only the operator or the manager can access the common message area (including common BV OGM). The operator has higher priority than the manager as follows:

– When the operator extension is reassigned, the common voice messages (except for the personal

BV OGM of the operator) that were recorded prior to reassignment are erased. The new operator can record, play back, and erase the common BV OGM.

– When the operator, who does not share an extension number with the manager, is newly assigned,

the common voice messages (except for the personal BV OGM of the manager) that were recorded prior to reassignment are erased. The operator can record, play back, and erase the common BV OGM.

– When the operator, who does not share an extension number with the manager, is deleted, the

common voice messages (except for the personal BV OGM of the operator) that were recorded prior to reassignment are erased. In this case, the manager can record, play back, and erase the common BV OGM.

1.1.88 Outgoing Message (OGM) for DISA).

Feature Manual 19

1.1 General Features

• A voice message area cannot be included as a member of a conference call.

• Even if a caller does not leave a voice message in either the personal or common message area, for example, by going on-hook while hearing a personal/common BV OGM, the information is still logged in the corresponding Incoming Call Log (common or personal area) and displayed by SMDR (

1.1.112 Station Message Detail Recording (SMDR)).

• A PT user can listen to voice messages by entering the Message Waiting Answer feature number.

Installation Manual References

2.3.8 2-Channel Voice Message Card (KX-TA82492)

Programming Manual References

[PT Programming]

[214] BV Recording Time

[215] Common/Personal BV OGM Recording Time

[414-416] CO Line Mode—Day/Night/Lunch

[438-440] DISA IRNA to BV—Day/Night/Lunch

[621] BV Resource

[622] BV for Extension

[625] BV Access Code through CO Line

[807] BV Total Recording Time

[808] BV Card Initialization

[963] Call Forwarding Selection

[999] System Data Clear

[PC Programming]

8.4 System Data Clear

8.6 BV Card Initialization

9.2.1 Main [2-1]—FWD Selection

9.2.2 Feature settings [2-2]—FWD/DND

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

9.8 BV [8]

Feature Manual References

1.1.18 Call Log, Incoming

1.1.41 Direct Inward System Access (DISA)

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

1.1.88 Outgoing Message (OGM) for DISA

1.1.112 Station Message Detail Recording (SMDR)

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.7 Built-in Voice Message (BV)

2.1.3 Common BV Outgoing Messages

20 Feature Manual

1.1 General Features

3.1.3 Flexible Button Assignment—FWD/DND, Message, or Caller ID Indication—Personal/Common button

1.1.9 Busy Station Signaling (BSS)

Description

When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a conversation), a call waiting tone will be sent to the called extension to indicate another call is waiting.

Conditions

• This feature functions only if the called extension has activated Call Waiting. If it is activated, the calling extension user will hear a ringback tone.

• One of 2 call waiting tones can be selected through personal programming (Call Waiting Tone Type Selection).

Feature Manual References

1.1.27 Call Waiting

2.2.1 Tones/Ring Tones

Operating Manual References

1.3.8 Busy Station Signaling (BSS)

3.1.2 Personal Feature Assignment—Call Waiting Tone Type Selection

1.1.10 Call Forwarding (FWD)—SUMMARY

Description

Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, described below.

Mode Description

All Calls All calls are forwarded to another extension.

Busy/No Answer All calls are forwarded to another extension when the extension user's

line is busy, or when the user does not answer within a preprogrammed time period ( [202] Call Forwarding Start Time).

Follow Me When an extension user fails to set this feature before leaving his or

her desk, this feature can be set from the destination extension.

To Outside (CO) Line All calls are forwarded to an outside party, provided this feature is

enabled for each extension through system programming ( [607] Call Forwarding to CO Line).

Feature Manual 21

1.1 General Features

Extension

Forwarded to:

1. Another Extension

Incoming Intercom Calls/ Outside (CO) Line Calls

2. Outside Party

3. VPS

4. BV

[Available Destinations]

Destination Availability

Extension (proprietary telephone [PT]/single line

–

telephone [SLT])

Automatic Line Access no. + Phone no. Only available when FWD to Outside (CO) Line is

enabled for the extension through system programming ( [607] Call Forwarding to CO Line).

Outside (CO) Line Group Access no. + Outside (CO) Line Group no. + Phone no.

Only available when FWD to Outside (CO) Line is enabled for the extension through system programming ( [607] Call Forwarding to CO Line).

Voice Processing System (VPS) –

Built-in Voice Message (BV) feature no. Only available when the BV feature is enabled for the

extension through system programming ( [622] BV for Extension).

Conditions

• FWD/DND Button If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be customized as an FWD/DND button.

[Button Status]

The FWD/DND button shows the current status as follows:

Light Pattern Status

Red on DND on

Slow red flashing FWD on

Off FWD/DND off

• Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status of the previous FWD mode or DND feature.

Programming Manual References

[PT Programming]

[202] Call Forwarding Start Time

[607] Call Forwarding to CO Line

[622] BV for Extension

22 Feature Manual

[PC Programming]

9.1.7 Timers [1-6]—Start Time—Call Forwarding

9.2.1 Main [2-1]—Call Forward to CO

9.2.2 Feature settings [2-2]—FWD/DND

9.8.1 Main [8-1]—BV for Extension

Feature Manual References

1.1.59 Fixed Buttons

1.1.61 Flexible Buttons

Operating Manual References

1.3.7 Built-in Voice Message (BV)

1.3.9 Call Forwarding (FWD)—SUMMARY

1.3.88 Voice Mail Integration

3.1.3 Flexible Button Assignment—FWD/DND button

1.1 General Features

1.1.11 Call Forwarding (FWD)—All Calls

Description

All calls are forwarded to another extension.

Conditions

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Call Type

Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)

Intercom calls Extension, Transfer

• When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (

1.1.82 Message Waiting).

• It is programmable whether the calls received on outside (CO) lines programmed as "Normal" ( [414416] CO Line Mode—Day/Night/Lunch) are forwarded for each extension or not ( [963] Call Forwarding Selection). If FWD is enabled for an extension whose FWD destination is a VPS or Telephone Answering Machine (TAM) and the extension has been assigned to ring with other extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this, disable FWD.

• A call can only be automatically forwarded one time. In the example below, extension A's calls are being forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied.

Feature Manual 23

1.1 General Features

B C

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

Original

FWD—All Calls

Call or transfer a call

B C

FWD destination

Programming Manual References

[PT Programming]

[414-416] CO Line Mode—Day/Night/Lunch

[963] Call Forwarding Selection

[PC Programming]

9.2.1 Main [2-1]—FWD Selection

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.82 Message Waiting

Operating Manual References

1.3.10 Call Forwarding (FWD)—All Calls

1.1.12 Call Forwarding (FWD)—Busy/No Answer

Description

All calls are forwarded to another extension when the extension user's line is busy, or when the user does not answer within a preprogrammed time period ( [202] Call Forwarding Start Time).

Conditions

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Call Type

Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)

Intercom calls Extension, Transfer

24 Feature Manual

1.1 General Features

• When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (

1.1.82 Message Waiting).

B C

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

FWD—Busy/No Answer

Call or transfer a call

Original

FWD destination

• No Answer Time The length of time before calls are forwarded is programmable ( [202] Call Forwarding Start Time).

Programming Manual References

[PT Programming]

[202] Call Forwarding Start Time

[414-416] CO Line Mode—Day/Night/Lunch

[963] Call Forwarding Selection

[PC Programming]

9.1.7 Timers [1-6]—Start Time—Call Forwarding

9.2.1 Main [2-1]—FWD Selection

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.82 Message Waiting

Operating Manual References

1.3.11 Call Forwarding (FWD)—Busy/No Answer

Feature Manual 25

1.1 General Features

1.1.13 Call Forwarding (FWD)—Follow Me

Description

When an extension user fails to set this feature before leaving his or her desk, this feature can be set from the destination extension.

Conditions

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Call Type

Outside (CO) line calls Normal, Direct In Line (DIL), Direct Inward System Access (DISA)

Intercom calls Extension, Transfer

• When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (

1.1.82 Message Waiting).

B C

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

FWD—All Calls (Follow Me)

Call or

Original

transfer a call

FWD destination

Programming Manual References

[PT Programming]

[414-416] CO Line Mode—Day/Night/Lunch

[963] Call Forwarding Selection

26 Feature Manual

1.1 General Features

[PC Programming]

9.2.1 Main [2-1]—FWD Selection

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.11 Call Forwarding (FWD)—All Calls

1.1.82 Message Waiting

Operating Manual References

1.3.12 Call Forwarding (FWD)—Follow Me

1.1.14 Call Forwarding (FWD)—To Outside (CO) Line

Description

All calls are forwarded to an outside party, provided this feature is enabled for each extension through system programming ( [607] Call Forwarding to CO Line).

Conditions

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Call Type

Outside (CO) line calls Direct In Line (DIL), Direct Inward System Access (DISA)

Intercom calls Extension, Transfer

• A call can only be automatically forwarded one time.

Extn.

B C

Extn. Outside party

• System programming determines the extensions that can forward all intercom calls and certain outside (CO) line calls to an outside party ( [607] Call Forwarding to CO Line). These outside (CO) line calls must arrive on outside (CO) lines whose programming ( [414-416] CO Line Mode—Day/Night/Lunch) is one of the following:

a) DIL b) DISA (only when the call is directly sent to an extension, not intercepted)

• Outside (CO) Line Call Duration If a call between 2 outside parties is established, the call duration will be restricted by a system timer ( [205] CO-to-CO Line Call Duration). Both parties will hear a warning tone 15 seconds before the timer expires. When the timer expires, the call is disconnected ( 1.1.91 Outside-to-Outside (CO-toCO) Line Call Duration).

Feature Manual 27

1.1 General Features

• If a CPC (Calling Party Control) signal is received from an outside (CO) line, the corresponding call between 2 outside parties will be disconnected.

Programming Manual References

[PT Programming]

[205] CO-to-CO Line Call Duration

[414-416] CO Line Mode—Day/Night/Lunch

[605] Account Code Mode

[607] Call Forwarding to CO Line

[PC Programming]

9.1.7 Timers [1-6]—Call Duration—CO-to-CO Duration Limit

9.2.1 Main [2-1]—Account Code Mode, Call Forward to CO

9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch

Feature Manual References

1.1.91 Outside-to-Outside (CO-to-CO) Line Call Duration

Operating Manual References

1.3.13 Call Forwarding (FWD)—To Outside (CO) Line

1.1.15 Call Hold

Description

An extension user can put a call on hold. Any extension user can retrieve a held call.

Conditions

• Using the Call Hold feature, a proprietary telephone (PT) user can have one intercom call and multiple outside (CO) line calls on hold at the same time. To hold multiple intercom calls, the user should use the Call Park feature ( user can have either one intercom call or one outside (CO) line call on hold. To hold multiple calls, the user should use the Call Park feature.

• If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is automatically disconnected.

• Music on Hold Music, if available, is sent to the outside party on hold ( 1.1.85 Music on Hold). An external audio source or tone can be selected as the Music on Hold through system programming ( [111] Music on Hold).

• Doorphone calls cannot be put on hold.

• Hold Recall If a call on hold is not retrieved within a preprogrammed time period ( [200] Hold Recall Time), a ring tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when the timer expires, an alarm tone will be heard. If the hold recall time is set to "Disable", no tone will be heard. Going off-hook after the hold recall time has expired automatically re-establishes the conversation with the call on hold.

1.1.19 Call Park). Using the Call Hold feature, a single line telephone (SLT)

28 Feature Manual

1.1 General Features

• SLT Hold Mode It is possible to specify how calls are held and transferred with an SLT when the Recall/hookswitch is pressed for less than 1000 ms. The following methods ( [104] SLT Hold Mode) are available:

Mode Hold Transfer to Extension