Thank you for purchasing an IP Proprietary Telephone (IP-PT).
Please read this manual carefully before using this product and save this manual for future use.
For more details, please refer to the manuals of the PBX.
SD Logo is
a trademark.
Document Version 2010-01
Contacts
Chat
Call handling
Call logs
Introduction
Introduction
Feature Highlights
Color LCD Touch Screen
The large, color LCD touch screen provides a simple interface for operating the KX-NT400. You can assign
commonly used phone numbers and functions to flexible keys for easy access. You can also check messages,
missed calls, and more simply by pressing buttons on the screen. The touch screen also provides an intuitive
interface for managing contacts and call logs.
2Operating InstructionsDocument Version 2010-01
Introduction
Interact Efficiently with Other Users
The KX-NT400 provides features that support interacting and working efficiently with other users. The following
are examples of these features.
•Set a presence status, such as "Available" or "In Conference", that can be viewed by other users.
•View the state of other users’ telephones.
•Establish a text chat session with other users.
Network Camera Integration
The KX-NT400 can display video feeds from Panasonic Network Cameras (e.g., KX-HCM/BB-HCM/BL-C
series). You can register up to 20 cameras. If a registered camera is connected to a doorphone, whenever you
make a call to or receive a call from that doorphone, the video feed is automatically displayed on the
KX-NT400. In addition, you can register camera information with a contact, and view the camera’s video feed
when talking to the contact.
Document Version 2010-01 Operating Instructions3
Introduction
Portal
You can view intranet Web pages on the KX-NT400 via the portal (Web browser). This can be useful for
accessing resources such as company news or an employee directory. You can also make calls directly from
an intranet Web page that contains links to telephone numbers.
Data Import and Export to SD Memory Card
The KX-NT400 contains an SD memory card slot so that you can back up the KX-NT400’s data to an SD
memory card. You can back up information such as your personal contacts, chat log, and settings. If you switch
phones or data is lost from the KX-NT400, you can recover your data from the SD memory card.
4Operating InstructionsDocument Version 2010-01
System Diagram
1
7
8
2
3
4
5
6
LAN
Other Connections
4
9
The figure below illustrates an example network setup using the KX-NT400.
Introduction
Panasonic KX-NCP Series PBX
Voice Processing System
Panasonic Network Camera
Panasonic KX-NT400
Doorphone and Door Opener
Proprietary Telephone or Single Line Telephone
PC Running CA Client
Web Server
Portable Station
IMPORTANT
•If a PC that has Communication Assistant (CA) installed is connected to the KX-NT400, do not set the
extension number in CA to the same extension number that is assigned to the KX-NT400.
Document Version 2010-01 Operating Instructions5
Introduction
Notice
•When a portable station is configured to share an extension number with the KX-NT400, to apply the
configuration you must restart the KX-NT400.
6Operating InstructionsDocument Version 2010-01
Other Information
Included Documentation
Operating Instructions (this document)
Describes how to connect, use, program, and maintain the unit.
Note
•The contents and design of the software are subject to change without notice.
Trademarks
•The Bluetooth
Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
MPEG-4 Visual License
•This product is licensed under the MPEG-4 Visual patent portfolio license for the personal and
non-commercial use of a consumer for (i) encoding video in compliance with the MPEG-4 Visual Standard
("MPEG-4 Video") and/or (ii) decoding MPEG-4 Video that was encoded by a consumer engaged in a
personal and non-commercial activity and/or was obtained from a video provider licensed by MPEG LA to
provide MPEG-4 Video. No license is granted or shall be implied for any other use. Additional information
including that relating to promotional, internal, and commercial uses and licensing may be obtained from
MPEG LA, LLC. See http://www.mpegla.com.
®
word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Introduction
JPEG License
•The software of this product is based in part on the work of the Independent JPEG Group.
2008 Kyoto Software Research, Inc. All rights reserved. You may not modify, decompile, disassemble, or
reverse engineer the software.
Firmware Notice
•The firmware of the KX-NT400 is protected by copyright laws and international treaty provisions, and all
other applicable laws. It can not be reverse engineered, decompiled, or disassembled.
Document Version 2010-01 Operating Instructions7
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
Introduction
For Future Reference
Record the information in the space below for future reference.
Note
•The serial number of this product may be found on the label affixed to the side of the unit. You should
note the serial number of this unit in the space provided and retain this manual as a permanent record
of your purchase to aid in identification in the event of theft.
8Operating InstructionsDocument Version 2010-01
For Your Safety
WARNING
CAUTION
WARNING
To reduce the risk of injury, loss of life, electric shock,
fire, malfunction, and damage to equipment or property,
always observe the following safety precautions.
Explanation of symbols
The following symbols are used to classify and describe
the level of hazard and injury caused when the
denotation is disregarded and improper use is
performed.
Denotes a potential hazard that could result in
serious injury or death.
For Your Safety
General Safety
Do not disassemble this unit. Dangerous
electrical shock could result. The unit must
only be disassembled and repaired by
qualified service technicians.
Never attempt to insert wires, pins, etc. into
the vents or other holes of this unit.
To prevent possible fire or electric shock, do
not expose this unit to rain or moisture.
If damage to the unit exposes any internal
parts, immediately disconnect the cable or
cord. If the power is supplied from the network
to the IP-PT [Power-over-Ethernet],
disconnect the Ethernet cable. Otherwise,
disconnect the AC adaptor cord. Then return
this unit to a service center.
Denotes a hazard that could result in minor injury or
damage to the unit or other equipment.
The following symbols are used to classify and describe
the type of instructions to be observed.
This symbol is used to alert users to a specific
operating procedure that must not be
performed.
This symbol is used to alert users to a specific
operating procedure that must be followed in
order to operate the unit safely.
This handset earpiece is magnetized and may
retain small ferrous objects.
The use of excessive sound volume through
earphone, headphones, or headsets may
cause hearing loss.
Disconnect this unit from power outlet/the
Ethernet cable if it emits smoke, an abnormal
smell, or makes unusual noise. These
conditions can cause fire or electric shock.
Confirm that smoke has stopped and contact
an authorized service center.
Installation
Do not use this unit near water, for example,
near a bathtub, washbowl or sink. Damp
basements should also be avoided.
The unit should only be connected to a power
supply of the type described in the Operating
Instructions or as shown on the label on the
unit.
Placement
Care should be taken so that objects do not
fall onto, and liquids are not spilled into, the
unit. Do not subject this unit to excessive
smoke, dust, moisture, mechanical vibration,
shock, or direct sunlight.
Do not place heavy objects on top of this unit.
Document Version 2010-01 Operating Instructions9
CAUTION
For Your Safety
Place this unit on a flat surface.
Allow 10 cm (3 15/16 in) clearance around the
unit for proper ventilation.
Keep the unit away from heating appliances
and devices that generate electrical noise,
such as fluorescent lamps, motors and
televisions. These noise sources can interfere
with the performance of the unit. It also should
not be placed in rooms where the temperature
is less than 5 °C (41 °F) or greater than 40 °C
(104 °F).
Do not press or rub the LCD touch screen with
too much force. A light touch is enough for the
LCD touch screen to respond.
Wipe the unit with a soft cloth. Do not clean
the unit with abrasive powders or with
chemical agents such as benzene or thinner.
•Use only the correct Panasonic handset.
The SD memory card and the handset hook
pose a choking hazard. Keep the SD memory
card and the handset hook out of reach of
children.
When left unused for a long period of time,
disconnect the unit from the AC outlet. When
the unit receives power from a PoE power
supply, disconnect the LAN cable.
Notice
•If the unit does not operate properly, disconnect
the AC adaptor cord and LAN cable and then
connect again.
•If you are having problems making calls,
disconnect the Ethernet cable and connect a
known working IP-PT. If the known working
IP-PT operates properly, have the defective
IP-PT repaired by an authorized Panasonic
factory service center. If the known working
IP-PT does not operate properly, check the PBX
and the Ethernet cable.
•Under power failure conditions, the IP-PT may
not operate. Please ensure that a separate
telephone, not dependent on local power, is
available for use in remote sites in case of
emergency.
•If an error message is shown on the unit’s
display, consult the network administrator.
10Operating InstructionsDocument Version 2010-01
For Your Safety
Data Security
We recommend observing the security precautions
described in this section, in order to prevent the
following:
–loss, disclosure, falsification, or theft of user
information
–unauthorized use of the unit
–interference or suspension of use caused by an
unauthorized party
We cannot be responsible for damages resulting
from the misuse of this product.
User information is defined as the following:
–Contacts’ names, phone numbers, and IP
addresses
–Call logs
Preventing Data Loss
•Keep a copy of all important data (such as contact
lists) in case the machine malfunctions and data
cannot be recovered.
•Use a personal computer to make periodic backups
of recordings stored on the SD memory card.
Preventing Data Disclosure
•Do not leave the unit or SD memory card in a
location where it can be accessed or removed
without authorization.
•Store backups in a secure location.
•Do not store sensitive personal information in the
unit.
•In the following situations, initialize the unit (see
"Data Maintenance" on page 166), and remove the
SD memory card from the unit.
–Before disposing of the unit
–Before handing the unit over to a third party
–Before having the unit serviced
•Make sure the unit is serviced by only a certified
technician.
•The confidentiality of the information on the SD
memory card becomes the responsibility of the
customer. To prevent data leakage, render the SD
Memory Card physically unusable before disposal.
•When user information is sent from the KX-NT400
to a PC or other external device, the confidentiality
of that information becomes the responsibility of the
customer. Before disposing of the PC or other
external device, ensure that data cannot be
retrieved from it by formatting the hard disk and/or
rendering it physically unusable.
Preventing Data Disclosure Over the
Network
•To ensure the security of private conversations,
only connect the unit to a secure network.
•To prevent unauthorized access, only connect the
unit to a network that is properly managed.
•Make sure all personal computers that are
connected to the unit employ up-to-date security
measures.
For Bluetooth® Headset
Users
Medical:
Consult the manufacturer of any personal medical
devices, such as pacemakers or hearing aids, to
determine if they are adequately shielded from external
RF (radio frequency) energy (the product operates in
the frequency range of 2.4000 GHz to 2.4835 GHz and
the power output is 2.5 mW [max.]). Do not use the
product in health care facilities if any regulations posted
in the area instruct you not to do so. Hospitals or health
care facilities may be using equipment that could be
sensitive to external RF energy.
Document Version 2010-01 Operating Instructions11
SAVE THESE INSTRUCTIONS
Additional Information
Additional Information
Important Safety Instructions
When using this unit, basic safety precautions,
including those below, should always be followed to
reduce the risk of fire, electric shock and injury to
persons.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on this
unit.
3. Unplug this unit from the AC outlet before cleaning.
Do not use liquid or aerosol cleaners. Clean with a
damp cloth.
4. Do not use the unit near water, for example, near a
bathtub, kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool.
5. Place this unit on a flat surface. Serious damage
and/or injury may result if the unit falls.
6. The unit should never be placed near or over a
radiator or other heat source.
7. This unit should be operated only from the type of
power source indicated on the unit label. If you are
not sure of the type of power supply to your home,
consult your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do
not locate this unit where the cord may be stepped
on or tripped on.
9. To reduce the risk of fire or electric shock, do not
overload AC outlets and extension cords.
10. Do not insert objects of any kind into this unit
through openings, as they may touch dangerous
voltage points or short out parts that could result in
a risk of fire or electric shock. Never spill liquid of
any kind on the unit.
11. To reduce the risk of electric shock, do not
disassemble this unit. Only qualified personnel
should service this unit. Opening or removing
covers may expose you to dangerous voltages or
other risks. Incorrect reassembly can cause electric
shock.
12. Unplug this unit from the AC outlet and have the unit
serviced by qualified service personnel in the
following cases:
A. When the power supply cord or plug is damaged
or frayed.
B. If liquid has been spilled on the unit.
C. If the unit has been exposed to rain or water.
D. If the unit does not work normally by following
the manual. Adjust only controls covered by the
manual. Improper adjustment may require
repair by an authorized service center.
E. If the unit has been dropped, or damaged.
F. If the unit’s performance deteriorates.
13. Avoid using a telephone (other than a cordless type)
during an electrical storm. There is a remote risk of
electric shock from lightning.
14. Do not use the telephone in the vicinity of a gas leak
to report the leak.
FCC and Other Information
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to
radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or
more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment
and receiver.
•Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV
technician for help.
CAUTION
Any changes or modifications not expressly
approved by the party responsible for compliance
could void the user’s authority to operate this
device.
FCC Declaration of Conformity
Trade Name: Panasonic
Model Number: KX-NT400
Responsible Party:
Panasonic Corporation of North America
One Panasonic Way
Secaucus, NJ 07094 U.S.A.
Telephone No.: 1-800-211-PANA (7262)
This device complies with Part 15 of the FCC Rules.
12Operating InstructionsDocument Version 2010-01
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Additional Information
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
This equipment complies with Part 68 of the FCC rules
and the requirements adopted by the ACTA. On the
bottom of the cabinet of this equipment is a label that
contains, among other information, the following
product identifier:
US:ACJKXNANKX-NT400
If requested, this number must be provided to the
telephone company.
If this equipment causes harm to the telephone network,
the telephone company will notify you in advance that
temporary discontinuance of service may be required.
But if advance notice isn't practical, the telephone
company will notify the customer as soon as possible.
Also, you will be advised of your right to file a complaint
with the FCC if you believe it is necessary.
The telephone company may make changes in its
facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this
happens the telephone company will provide advance
notice in order for you to make necessary modifications
to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair
or warranty information, please contact:
Panasonic Service and Technology Company-BTS
Center
415 Horizon Drive Bldg. 300 Ste. 350-B
Suwanee, GA 30024-3186
WHEN PROGRAMMING EMERGENCY NUMBERS
AND (OR) MAKING TEST CALLS TO EMERGENCY
NUMBERS:
a. Remain on the line and briefly explain to the
dispatcher the reason for the call.
b. Perform such activities in the off-peak hours, such
as early morning or late evenings.
This equipment is hearing aid compatible.
This unit features a Bluetooth Module slot that can
be used to wirelessly connect a Bluetooth headset
to the unit.
Radio Frequency Exposure Requirements
(When an optional Bluetooth Module is installed)
This product complies with FCC radiation exposure
limits set forth for an uncontrolled environment. To
comply with FCC RF exposure requirements, it must be
installed and operated in accordance with provided
instructions. The unit requires minimum 20 cm (8 in)
spacing must be provided between antennas and all
person’s body (excluding extremities of hands, wrists
and feet) during wireless modes of operation. This
transmitter must not be colocated or operated in
conjunction with any other antenna or transmitter.
Compliance with TIA-1083 standard
Telephone handsets identified with
this logo have reduced noise and
interference when used with T-Coil
equipped hearing aids and cochlear
implants.
If the equipment is causing harm to the telephone
network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
Connection to party line service is subject to state tariffs.
Contact the state public utility commission, public
service commission or corporation commission for
information.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the installation
of this equipment does not disable your alarm
equipment. If you have questions about what will
disable alarm equipment, consult your telephone
company or a qualified installer.
Document Version 2010-01 Operating Instructions13
Table of Contents
Table of Contents
Before Operating the Telephone ..........................................................17
Accessory Information ...................................................................................................17
Location of Controls .......................................................................................................18
Screws for Adaptor (2)Screws and Washers for Wall (3 each)
*1
*1
For extra orders for the accessories, call toll-free: 1-800-332-5368.
Optional Accessories
AC AdaptorKX-A420 (PSLP1662)
Bluetooth ModuleKX-NT307 (PSLP1528)
HeadsetKX-TCA86/KX-TCA92
Document Version 2010-01 Operating Instructions17
J
A
D
E
H
G
B
F
I
C
Before Operating the Telephone
Location of Controls
Front View
LCD (Liquid Crystal Display)
Message/Ringer Lamp
When you receive an intercom call, the lamp flashes green, and on an outside call, the lamp flashes red.
When someone has left you a message, the lamp stays on red.
SP-PHONE (Speakerphone)
Used for performing hands-free operations. When the SP-PHONE is used, the lamp next to the SP-PHONE
button turns red.
HOLD
Used to put a call on hold.
TRANSFER
Used to transfer a call to another party.
CANCEL
Used to cancel the selected item.
MIC
Used for hands-free conversation.
Navigator Key
Used to adjust the volume or select desired items.
ENTER
Used to assign the selected item.
Handset Hook
Keeps the handset stable when the KX-NT400 is mounted on a wall. For details, see "To Lock the Handset
Hook when the KX-NT400 is Wall Mounted (Page 25)".
18Operating InstructionsDocument Version 2010-01
Right Side View
A
C
B
Side Cover
SD Memory Card Slot
Used to insert an SD memory card. SD memory cards are used to backup and restore personal settings
and data. For details, see "SD Memory Cards (Page 181)".
USB Port
Used to connect a USB keyboard.
Before Operating the Telephone
Document Version 2010-01 Operating Instructions19
C
A
D
B
Before Operating the Telephone
Left Side View
Handset
Handset Jack
Headset Jack
Handset Cord
For details, see "Connections (Page 147)".
20Operating InstructionsDocument Version 2010-01
Back View
DABC
Before Operating the Telephone
Stylus Pen
Used to press buttons on the LCD.
Back Cover
Bluetooth Module Socket
For details, see "Bluetooth Headset Connections (Page 153)".
Operation Board Angle Adjust Button
Used to adjust the angle of the operation board.
For details, see "Operation Board Angle Adjustment (Page 23)".
Document Version 2010-01 Operating Instructions21
Before Operating the Telephone
Bottom View
LAN Port
PC Port
DC Jack
For details, see "Connections (Page 147)".
22Operating InstructionsDocument Version 2010-01
Before Operating the Telephone
Operation Board Angle Adjustment
The angle of the operation board can be set to one of seven angles (level 1 = 30°, level 7 = 60°).
IMPORTANT
•When you use the KX-NT400 first time, before adjusting the angle of the operation board, press and
hold the angle adjustment button, lift the operation board until you hear the lock click, and then release
the button.
CAUTION
•Hold the operation board until it is secured at the desired angle.
•Make sure you do not pinch your fingers when raising or lowering the operation board.
•Do not squeeze the LCD touch screen when adjusting the operation board; applying too much pressure
will damage the screen.
To raise:
1. Hold the base of the unit with one hand.
2. Gently lift the operation board one level at a time to the desired angle.
Document Version 2010-01 Operating Instructions23
Before Operating the Telephone
To lower:
1. Hold down the button as shown in the illustration below.
2. Hold the base of the unit with one hand.
3. Slightly lift the operation board to disengage the lock.
4. While holding down the button, tilt the board to the desired angle and then release the button.
24Operating InstructionsDocument Version 2010-01
Before Operating the Telephone
Hooking the Handset
You can hook the handset with following operations.
To Hook the Handset During a Conversation
1. Hook the handset over the top edge of the unit.
To Lock the Handset Hook when the KX-NT400 is Wall Mounted
1. Remove the handset hook from the slot.
2. Turn it up-side-down.
3. Slide the handset hook back into the slot until it locks.
Document Version 2010-01 Operating Instructions25
Before Operating the Telephone
4. Handset is safely hooked when it is in the cradle.
26Operating InstructionsDocument Version 2010-01
A
Before Operating the Telephone
Screens & Soft Buttons
This section explains all of the buttons and icons that appear on each of the screens.
Navigation
You can navigate among the various screens on the KX-NT400 by using the tabs along the top screen.
Navigation details
A Tabs and controls
Soft Button or Icon
Description
Display the HOME screen (Page 29).
If the Calls screen is set to Line Buttons mode (the default
mode), an orange line appears on this tab when you have
new missed calls.
/
•Checking Missed Calls (Page 78)
•Calls Screen (Page 37)
Display the Contacts screen (Page 32).
Display the Calls screen (Page 37).
Display the Call Log screen (Page 47).
Document Version 2010-01 Operating Instructions27
Before Operating the Telephone
Soft Button or IconDescription
Display the Camera screen (Page 49).
Display the Chat screen (Page 52).
Display the Portal screen (Page 54).
Display the Options screen (Page 57).
/
Display additional tabs.
28Operating InstructionsDocument Version 2010-01
A
B
C
Before Operating the Telephone
HOME Screen
On the HOME screen, you can perform the following operations:
•Checking New Messages (Page 76)
•Checking Missed Calls (Page 78)
•Accessing Voice Mail (Page 77)
•Presence Status Setting (Page 78)
•Call Forwarding/Do Not Disturb (Page 79)
•Locking Operations (Application Lock) (Page 75)
•Auto answer (Page 67)
•Redialing the Last Number You Dialed (Redial, Last Number) (Page 66) (Call List mode only)
•Adjusting the Volume (Page 58)
The following screen shows the appearance of the HOME screen when the Calls screen is set to Line Buttons
mode.
Calls screen is set to Call List mode, additional buttons are displayed on the HOME screen.
If the
Note
•For details about the Calls screen’s modes, see "Calls Screen (Page 37)".
Document Version 2010-01 Operating Instructions29
Before Operating the Telephone
HOME Screen Details
A Presence and messages
Soft Button or IconDescription
Change your presence status.
•Presence Status Setting (Page 78)
Change your Call Forwarding settings and Do Not Disturb
(DND) settings.
•Call Forwarding/Do Not Disturb (Page 79)
Access the Voice Mail service.
This button appears if you have set the voice mail
system’s extension number.
•Accessing Voice Mail (Page 77)
Check new messages.
This button appears only when there is a new message.
•Checking New Messages (Page 76)
Display the missed call log.
This button appears only when there is a new missed call.
•Checking Missed Calls (Page 78)
Displays the current time.
Note
If the Calls screen is set to Call List mode, the date is
displayed beneath the clock. For details about the
Calls screen, see "Calls Screen (Page 37)".
30Operating InstructionsDocument Version 2010-01
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