Panasonic KX-HDV330 User Manual

Page 1

Operating Instructions

SIP Phone

KX-HDV330

Model No.

Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use.

Note

R In this manual, the suffix of each model number is omitted unless necessary. R The

illustrations such as some keys may differ from the appearance of the actual product.

R Certain products and features described in this document may not be available in your

country or area. Contact your phone system dealer/service provider.

R The contents and design of the software are subject to change without notice.

Document Version: 2016-01

Page 2

MODEL NO.

MAC ADDRESS

DATE OF PURCHASE

NAME OF DEALER

DEALER’S ADDRESS

DEALER’S TEL. NO.

SERIAL NO.

Introduction

Outline

his manual describes information about the installation and operation of KX-HDV330.

Related Documentation R Quick Start Guide

Describes basic information about the installation and safety precautions to prevent personal injury and/or damage to property.

R Administrator Guide

Describes detailed information about the configuration and management of this unit.

Manuals and supporting information are provided on the Panasonic Web site at:

http://www.panasonic.net/pcc/support/sipphone/

For Future Reference

Record the information in the space below for future reference.

Note

R The serial number and MAC address of this product may be found on the label affixed to the bottom of

the unit. You should note the serial number and MAC address of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.

Other Information

rademarks

R The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks

by Panasonic Corporation is under license.

R All other trademarks identified herein are the property of their respective owners.

Page 3

Important Information

Important Information ..........................................

For Users in European Countries .......................5

For Users in the United Kingdom ........................5

For Users in Australia .........................................5

For Users in Australia and the United

Kingdom ..............................................................6

For Users in New Zealand ..................................6

For Users in the United States ............................6

For Users in Canada ...........................................8

For Best Performance .........................................9

Before Operating the Telephones

Accessory Information ......................................10

Location of Controls ..........................................12

The Display and Icons ......................................19

Adjusting the Volume ........................................26

Incoming/Outgoing Call Log .............................26

Setting the Password ........................................27

Selecting the Display Language .......................27

Entering Characters ..........................................27

Bluetooth Headset ............................................28

Basic Operation ................................................29

Making Calls

Making Calls .....................................................30

Basic Calling .....................................................30

Easy Dialing ......................................................30

Making a Multicast Voice Paging call ...............32

Receiving Calls

Receiving Calls .................................................33

Answering Calls ................................................33

Hands-free Mode ..............................................34

Training Mode ...................................................34

During a Conversation

During a Conversation ......................................35

Before Leaving Your Desk

Call Forwarding/Do Not Disturb ........................38

Listening to Voice Mail Messages ....................38

Xsi Visual Voice Mail ........................................38

Using the Phonebook

Using the Phonebook .......................................40

Using the Personal Phonebook ........................41

Using the Shared Phonebook ...........................47

ECO Mode ........................................................47

Checking the Line Status ..................................48

Customizing the Telephone

Customizing the Telephone ..............................50

Installation and Setup

Installation and Setup .......................................57

Updating the software .......................................64

Appendix

Appendix ...........................................................65

Revision History ................................................82

Page 4

Important Information

Data Security

e cannot be responsible for damages resulting from the misuse of this product.

R Keep a copy of all important data (such as the phonebook list) in case the machine malfunctions and

data cannot be recovered.

R This product can store your private/confidential information. To protect your privacy/confidentiality, we

recommend that you erase the information such as the phonebook or call log from the memory before you dispose of, transfer or return the product, or have the product repaired.

R To avoid unauthorized access to this product:

– Keep the password secret. – Change the default password. – Set a password that is random and cannot be easily guessed. – Change the password regularly.

R Security settings, such as passwords, cannot be undone at Panasonic service centers. Take

measures to prevent passwords from being lost or forgotten.

R If a password is forgotten, initialize the unit and configure the settings again. For details, consult your

administrator or dealer.

R It is recommended that you lock the phonebook to prevent stored information from being leaked.

Disposal of Old Equipment and Batteries

nly for European Union and countries with recycling systems

These symbols on the products, packaging, and/or accompanying documents mean t

hat used electrical and electronic products and batteries must not be mixed with general household waste. For proper treatment, recovery and recycling of old products and batteries, please take them to applicable collection points in accordance with your national legislation. By disposing of them correctly, you will help to save valuable resources and prevent any potential negative effects on human health and the environment. For more information about collection and recycling, please contact your local municipality. Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.

Note for the battery symbol (bottom symbol)

his symbol might be used in combination with a chemical symbol. In this case it

complies with the requirement set by the Directive for the chemical involved.

Page 5

Important Information

For Users in European Countries

he following declaration is applicable to KX-HDV330NE/KX-HDV330X only

Panasonic System Networks Co., Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://www.ptc.panasonic.eu

Contact to Authorized Representative: Panasonic Testing Center Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany

Ecodesign information

Ecodesign information under EU Regulation (EC) No.1275/2008 amended by (EU) Regulation No. 801/2013. ======================================= Please visit here: www.ptc.panasonic.eu click [Downloads] ® Energy related products information (Public) ======================================= Power consumption in networked standby and guidance are mentioned in the web site above.

For Users in the United Kingdom

R T

his unit is designed to be installed under controlled conditions of ambient temperature and a relative

humidity.

R Avoid installing the unit in damp or humid environments, such as bathrooms or swimming pools. R 999 and 112 can be dialed on the product after accessing the outside line for the purpose of making

outgoing calls to the BT emergency (999) and (112) services. The method for accessing an outside line differs depending on the SIP server. For details, confirm the features of the SIP server.

For Users in Australia

ARNING

R Please ensure that a separate telephone, not dependent on local power, is available for emergency

use.

R This equipment will be inoperable when mains power fails. R No “000” or other calls can be made from this device during a mains power failure.

Page 6

Important Information

For Users in Australia and the United Kingdom

R T

his unit is capable of being used in conjunction with hearing aids fitted with inductive coil pick-ups. The handset should be held as for normal conversation. For operation, the hearing aid should be set to its "T" position or as directed in the operating instructions for the hearing aid.

R T

his unit is designed to aid the visually handicapped to locate dial keys and buttons.

For Users in New Zealand

his equipment shall not be set to make automatic calls to the Telecom ‘111’ Emergency Service.

R T

PTC General Warning

R The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted

that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

The Use of IP Networks through the PSTN

R Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is

formulated and addressed. Telecom Access Standards recommends that suppliers, designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overall aim is to minimize delay, distortion and other transmission impairments, particularly for those calls involving cellular and international networks, which already suffer extensive delay.

Echo cancellation

R Echo cancelers are not normally required in the Telecom PSTN because geographic delays are

acceptable where CPE return loss is maintained within Telepermit limits. However, those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the echo cancellation time of ³ 64 ms to be required.

Important Notice

R Under power failure conditions this appliance may not operate. Please ensure that a separate

telephone, not dependent on local power, is available for emergency use.

R No “111” or other calls can be made from this device during a mains power failure.

For Users in the United States

ote

R This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or

Page 7

Compatible with

Hearing Aid T-Coil

TIA-1083

Important Information

television reception, which can be determined by turning the equipment off and on, the user is

ncouraged to try to correct the interference by one or more of the following measures:

e – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS:

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities during off-peak hours, such as early morning or late evening.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this product.

FCC RF Exposure Warning:

R This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. R To comply with FCC RF exposure requirements, this product must be installed and operated 20 cm

(8 inches) or more between the product and all person’s body.

R This product may not be collocated or operated in conjunction with any other antenna or transmitter.

FCC ID can be found on the bottom of the units.

Privacy of communications may not be ensured when using this phone.

Hearing Aid Compatibility

This telephone provides magnetic coupling for hearing aids as defined by the FCC in 47 CFR Section

68.316. Use only handsets or other acoustic devices with this equipment that are compliant with the hearing aid compatibility requirements of FCC Part 68. When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices.

Compliance with TIA-1083 standard:

Telephone handsets identified with

his logo have reduced noise and

t interference when used with T-Coil equipped hearing aids and cochlear implants.

Page 8

Compatible with

Hearing Aid T-Coil

TIA-1083

Important Information

Responsible Party

anasonic Corporation of North America

P Two Riverfront Plaza, Newark, NJ 07102-5490

Technical Support

Panasonic Corporation of North America Two Riverfront Plaza, Newark, NJ 07102-5490 Telephone: 1 (800) 528-6747 Option 1

For Users in Canada

ndustry Canada Notices and Other Information

This product meets the applicable Industry Canada technical specifications.

Notice

R This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to

the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

R This Class B digital apparatus complies with Canadian ICES-003.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this product.

Compliance with TIA-1083 standard:

Telephone handsets identified with t

his logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants.

RF Exposure Warning:

R T

his product complies with IC radiation exposure limits set forth for an uncontrolled environment.

R To comply with IC RF exposure requirements, this product must be installed and operated 20 cm

(8 inches) or more between the product and all person’s body.

R This product may not be collocated or operated in conjunction with any other antenna or transmitter.

Privacy of communications may not be ensured when using this phone.

Page 9

Important Information

For Best Performance

nvironment

R Keep the product away from heating appliances and devices that generate electrical noise, such as

fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the product.

R Do not place the product in rooms where the temperature is less than 0 °C (32 °F) or greater than

40 °C (104 °F).

R Allow 10 cm (3–15/16 in) clearance around the product for proper ventilation. R Avoid environments with excessive smoke, dust, moisture, mechanical vibration, shock, or direct

sunlight.

R The apparatus is designed to be installed and operated under controlled conditions of ambient

temperature and a relative humidity.

Routine Care

R Unplug the AC adaptor from the AC outlet and disconnect the Ethernet cable before cleaning. R Wipe the product with a soft cloth. R Do not clean the product with abrasive powder or with chemical agents such as benzine or thinner. R Do not use liquid cleaners or aerosol cleaners.

Touch Display

R Touch the display only with the end of your finger. Do not touch the display with sharp objects, such as

a pen or your fingernails.

R Use only one finger. Touching the display with more than one finger can result in unexpected behavior.

Placement

R Do not place heavy objects on top of the product. R Care should be taken so that objects do not fall onto, and liquids are not spilled into, the product.

Optional Equipment

R A KX-HDV20 (20 Key Expansion Module) can be used with the product. R The KX-HDV20 can be used only when the product receives power from the optional AC adaptor; it

cannot be used when the product receives power via Power-over-Ethernet (PoE).

R Up to 5 KX-HDV20 units can be connected to the product.

However, if you mount the product on a wall, mount in with only one KX-HDV20 unit attached to the KX-HDV330. To mount a second KX-HDV20 unit or more, mount each in turn, unattached to the main unit.

Page 10

Before Operating the Telephones

Accessory Information

Included Accessories

Handset: 1 Handset Cord: 1 Stand: 1

Wall Mounting Adaptor: 1

*1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall

ounting adaptor to the unit.

Screws for wall mounting: 3

Optional Accessories

Item Model

AC Adaptor

*1 This unit complies with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on

y In this case, no AC adaptor is needed. However, if PoE is not available or if you will use a KX-HDV20 (20 Key Expansion Module), you will need to connect an AC adaptor to the unit.

*2 To order an optional AC adaptor, please order using the "KX-A422xx" model number.

For details about which AC adaptor model number you should order, consult your dealer.

our network, this unit can receive the necessary power from the network through the Ethernet cable.

KX-HDV330NE/

X-HDV330RU

K KX-HDV330X KX-A422AL (PNLV228)/

KX-HDV330/

X-HDV330C

AC Adaptor Model No.

KX-A422CE (PNLV228)

X-A422BR (PNLV228)/

K KX-A422CE (PNLV228)/ KX-A422UK (PNLV228)/ KX-A422X (PNLV228)

KX-A422 (PNLV228)

Item Model

20 Key Expansion Module KX-HDV330NE KX-HDV20NE

KX-HDV330RU KX-HDV20RU KX-HDV330X KX-HDV20X KX-HDV330/

X-HDV330C

20 Key Expansion Module

odel No.

KX-HDV20

Page 11

KX-HDV20 Included Accessories

Before Operating the Telephones

Stand: 1 Connection cable: 1 Wall mount adaptor for

Screws for wall mounting: 3

*1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall

ounting adaptor to the unit.

Note For users in the United States only

To order accessories, call toll-free 1-800-332-5368.

Screw for attaching the

X-HDV20 to the unit: 1

X-HDV20: 1

Page 12

LIJ KH ON P

B D

A C E

Before Operating the Telephones

Location of Controls

X-HDV330NE

Page 13

KX-HDV330X/KX-HDV330SX

LIJ KH ON P

B D

A C E

Before Operating the Telephones

Page 14

LIJ KH ON P

B D

A C E

Before Operating the Telephones

KX-HDV330RU

Page 15

KX-HDV330

LIJ KH ON P

B D

A C E

Before Operating the Telephones

Page 16

LIJ KH ON P

B D

A C E

Before Operating the Telephones

KX-HDV330C

Page 17

KX-HDV20NE/KX-HDV20X/KX-HDV20RU/KX-HDV20

Before Operating the Telephones

/MENU

isplay the menu. The contents of the menu differ depending on the settings and mode.

The items that appear in each mode are as follows:

Mode Menu Items

During a conversation R C

With a call on hold in a Call Park zone When the phonebook is displayed R L

Touch display

or details about the display, see “Display”, Page 19.

/HOME

eturn to the Home screen.

R Depending on the mode, the screen you return to and other operations differ. Pressing this key in standby mode displays function keys 1 to 4.

Ringer/Message Waiting/Missed Call Indicator

he lamp flashes when you are receiving a call, or when you have an unread message or missed

T call notification.

all History

R Phonebook R Flash/Recall

R Park R Call Center/Call Centre

R P

ark

ock Phonebook

R Unlock Phonebook

Page 18

Before Operating the Telephones

/CANCEL

sed to cancel the selected item.

Handset Hook

eeps the handset stable when the unit is mounted on a wall. For details, see “Hooking the

K Handset”, Page 64.

/MESSAGE

sed to access your voice mailbox.

/ /REDIAL

Used to redial the last dialed number.

/HEADSET

sed for performing headset operations.

/MUTE/AUTO ANS

sed to receive an incoming call in hands-free mode or mute the microphone/handset during a

U conversation.

/VOL

sed to adjust the ringer/receiver volume.

/ /HOLD

uring talking, used to place a call on Hold. In standby mode, used to retrieve a call on hold if there

is one.

Microphone

Used for hands-free conversation.

/SP-PHONE

sed for performing hands-free operations.

/ /TRANSFER

sed to transfer a call to another party.

/CONF

sed to establish a multiple-party conversation.

Self-labeling LCD

or details about the self-labeling LCD, see “KX-HDV20 Self-labeling LCD”, Page 23.

DSS Keys [01–20]

Used to perform the assigned function. When a key is assigned as a Line key, it can be used to confirm the status of the line. The key name that you assigned is displayed on the KX-HDV20’s self-labeling LCD. For details about changing the DSS keys, see “Changing the Function Keys (Program Keys and DSS Keys)”, Page 51.

DSS Page Key

Used to switch the page of DSS keys displayed on the KX-HDV20 self-labeling LCD. There are two pages of 20 DSS keys.

*1 This item is displayed only when the feature is enabled. Contact your administrator for further

information.

*2 These keys can be used when you connect a KX-HDV20 to the unit.

Note

R "DSS" stands for "Direct Station Selection".

Page 19

Before Operating the Telephones

The Display and Icons

Display

[

Example]

Status bar

here are 2 display patterns for the status bar, which alternate back and forth. Tapping this area has

T no effects. Pattern A: Status icons (settings, hold, incoming call, etc.) and time Pattern B: Number and name of the telephone line, communication method icons (handset, headset, speakerphone, etc.), mute icon, and time While configuring settings, the screen title is displayed.

Operation area

isplays the screens for all functions. Tapping here operates the telephone.

D The touch display responds only to tap operations. The icons for the top screen change depending on the phone’s status.

Icons displayed in the status bar

Suffix

(none)/C NE/RU/SX/X

Handset in use

Meaning

Headset in use

Using speakerphone

Off-hook monitor

Training mode

Fwd enabled

DND enabled

Auto answer enabled

Mute

Page 20

Before Operating the Telephones

Suffix

(none)/C NE/RU/SX/X

Ringer off

Call on hold

Call on hold in a Call Park zone

Conference hold

ECO mode enabled

Receiving an incoming call

Network error

Bluetooth®

Bluetooth connection not established

New message

Missed call

Phonebook lock

Operation icons displayed in the operation area

Icon Meaning

Back

connection established

Meaning

Personal Phonebook

Shared Phonebook

Add contact

Enter delete mode

Execute delete

Enter edit mode

Select all items

Save

Cancel

Scroll up

Scroll down

Scroll left

Page 21

Before Operating the Telephones

Icon Meaning

Scroll right

Move the cursor left

Move the cursor right

Backspace

Pause

Selected

Unselected

Adjusting the Volume

Adjusting the Receiver/Speaker/Headset Volume

. Press [k]/[j] volume key: Adjust the volume during a conversation.

Note

R Both receiver volume and headset volume are adjusted in training mode. See “Training Mode”,

Page 34.

Adjusting the Ringer Volume or Turning the Ringer Off [In standby mode]

1. Press [k]/[j] volume key: Adjust the ringer volume.

2. Tap "OK".

Note

R For details about setting the ringer pattern, see “Incoming Option”, Page 67.

Adjusting the Ringer Volume or Turning the Ringer Off while Ringing

hile receiving a call, do the following to adjust the ringer volume or turn the ringer off:

Note

R If you attach a headset while receiving an incoming call, ringing will be heard from the speaker.

To adjust the ringer volume

1. Press [k]/[j] volume key: Adjust the ringer volume.

Note

R The adjusted volume level will also be used for subsequent calls. R The volume can also be adjusted in the pop-up window.

To turn the ringer off

1. Tap

Incoming/Outgoing Call Log

Displaying the Incoming/Outgoing Call Log [

In standby mode]

1. Tap

2. Missed Call Log: Tap

Making a call using the Incoming/Outgoing Call Log

ee “Using the Incoming/Outgoing Call Log”, Page 31.

Storing an item using the Incoming/Outgoing Call Log

ee “Storing an Item Using the Incoming or Outgoing Call Log”, Page 42.

/ a

ncoming Call Log: Tap

Outgoing Call Log: Tap .

"Call History"

Page 27

Before Operating the Telephones

Deleting Items in the Incoming/Outgoing Call Log

When the Incoming or Outgoing Call Log is displayed]

[

1. Tap . Tap

. Tap

Note

R You can select all items in the list by tapping

. / : Tap the check boxes of the items you want to delete. . a

"OK"

Setting the Password

he telephone password is not set by default. You must register a password (4 digits) before use. You

cannot use the following features without setting a password: R Phonebook lock (See “Locking the Phonebook”, Page 46).

Note

R To avoid unauthorized access to this product:

– Set a password that is random and cannot be easily guessed. – Change the password regularly.

R Make a note of the password so that you will not forget it.

To set [

In standby mode]

1. Tap

2. Tap

3. Tap "Change Password".

4. Enter a new password (4 digits [0–9]).*1 a "OK"

5. Verify the password by entering it again as in step 4.

*1 If a password is already set, you will need to enter the old password first.

/ a / a

"Basic Settings" "Other Option"

Selecting the Display Language

ou can select the language displayed on your LCD.

[In standby mode]

1. Tap

2. Tap

3. Tap

4. Tap

R For a list of the languages that can be selected, see “Display Option”, Page 69.

/ a / a / a / : Select a language. a

"Basic Settings" "Display Option" "Language"

"OK"

Entering Characters

ou can enter characters and digits using the dialing keys.

You can select one of the character modes by tapping the desired character mode while entering a name.

Page 28

Before Operating the Telephones

For available characters, see “Character Mode Table”, Page 65.

o change the character mode while editing a name in the phonebook, tap the desired character mode.

Model No. Character Mode

KX-HDV330NE, KX-HDV330X, KX-HDV330SX

KX-HDV330RU

KX-HDV330, KX-HDV330C

(Latin)

(Numeric)

(Greek)

(Extended 1)

(Extended 2) (Cyrillic)

(Numeric)

(Latin)

(Extended 1)

(Extended 2) (Latin)

(Numeric)

(Extended 1)

Example: To enter "Anne" in Latin Mode.

2 a a * a 6 a 6 a a 6 a 6 a a 3 a 3 R T

o switch between uppercase and lowercase, press *.

R To enter a character located on the same dialing key as the previous character, move the cursor by

tapping

R I

f you enter a different character by mistake, tap

it, then enter the correct character.

R To clear an entire line, tap "Delete".

, then enter the desired character.

or to highlight the character, tap to delete

Bluetooth Headset

efore using a Bluetooth headset, you need to register it to the unit.

Registering a Bluetooth headset

et the headset to pairing mode by following the instructions in the headset’s documentation.

1. Tap

2. Tap / a

3. Tap "Add New Device".

4. Enter the PIN.*1 a "OK"

/ a "Basic Settings"

"Bluetooth Headset"

Page 29

Before Operating the Telephones

*1 For more information regarding the PIN, see the documentation for your headset.

Deregistering a Bluetooth headset

. Tap

2. Tap

3. Tap "Registration". a "Yes"

Connecting a Bluetooth headset

. Tap

2. Tap

3. Tap "Connection". a "On" a "OK"

Disconnecting a Bluetooth headset

. Tap

2. Tap

3. Tap "Connection". a "Off" a "OK"

Note

R During a conversation using a Bluetooth headset, the receiver volume can be adjusted using the

volume key on either the headset or the main unit.

R The connection status can be viewed on the status bar. R Signals are transmitted between the unit and the Bluetooth headset using radio waves. For maximum

distance and noise free operation, it is recommended that the unit be situated away from electrical appliances such as faxes, radios, personal computers, and microwaves.

R Privacy of communications may not be ensured when using the unit.

/ a / a

"Basic Settings" "Bluetooth Headset"

Basic Operation

Going off-hook

n this manual, when you see the phrase "off-hook", you can do any of the following:

R Lift the corded handset off its cradle. R Press R P R T

*1 When a function key is assigned as a Line key or Line Status key, this feature is available.

Going on-hook

n this manual, when you see the phrase "on-hook", you can do any of the following:

R Replace the corded handset on its cradle. R Press R P R P R T

/[SP-PHONE] while the corded handset is on its cradle. This enables hands-free mode.

/[HEADSET] when using a headset.

ress ap the corresponding function key to select a line.

/[SP-PHONE] when you are in hands-free mode.

ress

/[HEADSET] when using a headset.

ress

/[CANCEL].

ap "Off".

Page 30

Making Calls

R Y

ou can confirm that the number was dialed correctly before calling (Predialing) by entering the

number, then going off-hook.

R If an outside call is received from a phone number stored in the phonebook, the number and name of

the caller will be displayed in the call log.

R To cancel dialing, press R T

o insert a 3 second pause between phone numbers, tap "Pause". It is useful when you want to operate voice mail service without listening to pre-recorded announcement, for example. Repeat as needed to create longer pauses.

R The "+" symbol (international dialing code) can be entered by pressing and holding the "B" key. *1 This icon is displayed only when configured on the telephone. Contact your administrator for further

information.

/[CANCEL].

Basic Calling

Calling by Dialing

. In standby mode, go off-hook.

2. Dial the outside party’s number.

3. Tap "Voice Call".

4. Go on-hook to end the call.

Note

R You can use a specific line by pressing a function key assigned to a line (see “Changing the Function

Keys (Program Keys and DSS Keys)”, Page 51) or by using the Line Status screen (see “Checking the Line Status”, Page 48).

R To dial a new number without going on-hook, follow the procedure below.

[During a Conversation]

1. Press 2

. Tap "Flash"/"Recall".

Predialing

In standby mode, you can start dialing while still on-hook. After dialing the number, go off-hook to begin the call.

/[MENU].

Easy Dialing

Making a call using the redial list

he last phone number dialed is stored in the redial list (32 digits max.).

[In standby mode]

1. Press 2

. Go off-hook.

Note

R If this procedure is performed during a conversation, the conversation will end, and then redialing is

performed.

/ /[REDIAL].

Page 31

Making Calls

Hot Key Dialing

ou can assign a phone number to each number key and then access the desired phone number by

Y simply pressing and holding the assigned number key.

1. Press and hold the dialing key (0–9) assigned as a Hot Key for more than 1 second.

2. Go off-hook.

Note

R While the Hot Key’s information is displayed, you can tap R I

f Hot Key dialing is set to "Auto", a Hot Key number can also be dialed by pressing and holding the assigned dialing key for a specified number of seconds. For details, see “Selecting the Type of Hot Key Dialing”, Page 51.

R For details about assigning Hot Keys, see “Assigning Hot Keys From Phonebook”, Page 50.

or to select another Hot Key number.

Using the Hot Line

f your administrator has configured this function, you can make a call to a registered phone number

I automatically. Contact your administrator for further information.

[In standby mode]

1. Go off-hook.

Using the Incoming/Outgoing Call Log

Using the Incoming Call Log

In standby mode]

[

1. Tap

2. Missed Call Log: Tap

. Tap

. Go off-hook.

/ a

ncoming Call Log: Tap

/ : Select an incoming call log.

"Call History"

Using the Outgoing Call Log

In standby mode]

[

1. Tap

2. Tap . Tap

3 4

. Go off-hook.

/ a . / : Select an outgoing call log.

"Call History"

Using the Phonebook

Using the Personal Phonebook

In standby mode]

[

1. Tap

2. Search for the desired item.

3. Tap / : Select the desired item.

. Select the desired phone number.

5. Go off-hook.

/ a "Phonebook"

Page 32

Making Calls

*1 For details, see “Searching for an Item in the Personal Phonebook”, Page 45.

ote

R If the Personal Phonebook is not permitted, this feature cannot be used. Contact your administrator for

further information.

Using the Shared Phonebook [

In standby mode]

1. Tap

2. If "Phonebook" is displayed as the title, tap

3. Search for the desired item.

4. Tap . Select the desired phone number.

6. Go off-hook.

*1 If only Shared Phonebook is permitted, this step is skipped. *2 For details, see “Searching for an Item in the Shared Phonebook”, Page 47.

Note

R If the Shared Phonebook is not permitted, this feature cannot be used. Contact your administrator for

further information.

/ a

/ : Select the desired item.

"Phonebook"

Making a Multicast Voice Paging call

hen you make a paging call, the voice will be heard through the speaker phone of the other telephones.

[In standby mode]

1. Tap

2. Select a desired channel group.

3. Go off-hook, or tap "Call".

*1 Paging is available only when the feature is enabled. Contact your administrator for further

*2 If there is only 1 channel group, paging will start immediately.

/ a

information.

"Paging"

Page 33

Receiving Calls

R Y

ou can select the ringer for each type of incoming call. See “Incoming Option”, Page 67.

R You can also use Auto Answer to answer a call. See “Answer Option”, Page 68. R The volume of the ringer can be adjusted, or turned off. See “Adjusting the Ringer Volume or Turning

the Ringer Off”, Page 26.

R If you attach a headset while receiving an incoming call, ringing will be heard from the speaker.

Depending on the headset, ringing may be heard through the headset.

R Up to 24 calls can be received at the same time. The 25th caller will hear a busy tone.

Caller ID

f an outside call that contains Caller ID information (a caller’s name and telephone number) is received, this information will be logged in the Incoming Call Log and displayed on the LCD. If a call from a number matching a number entered in the phonebook is received, the name registered in the phonebook for that number will be displayed along with the number. If caller information is sent by the phone system and there is also information stored in the phonebook for the same number, the information stored in the phonebook will be displayed.

Answering Calls

To answer an incoming call

. Go off-hook.

1 *1 When the handset is already off-hook, press and release the hook switch.

Note

R When a call is received while another call is on hold, pressing and releasing the hook switch will

answer the call.

To answer an incoming call on a specific line

1. Press the corresponding function key.

Note

R When a function key is assigned as a Line key or Line Status key, this feature is available. R Line keys with incoming calls will be flashing blue rapidly. R You can select the ringer pattern for each type of incoming call. For details, see “Incoming Option”,

Page 67.

To answer an incoming call when receiving multiple incoming calls

. Tap "Line".

2. Tap 3

. Go off-hook.

To reject an incoming call

. While an incoming call is ringing, tap "Reject".

2. The call will be rejected, and the telephone will return to standby mode.

Note

R Calls from specific numbers can be automatically rejected. For details, see “Incoming call barring

(Caller ID service users only)”, Page 53.

/ : Select an incoming call.

Page 34

Receiving Calls

Hands-free Mode

n hands-free mode, you can talk and hear the other party in a conversation without using the handset. This mode is useful for performing other tasks during a conversation, such as writing.

Enabling hands-free mode

f you press

uring a conversation using a headset, you can enable hands-free mode by pressing

Canceling hands-free mode

ou can cancel hands-free mode in one of the following ways:

R During a conversation in hands-free mode, go off-hook. R While you are talking in hands-free mode and a headset is attached to the unit, press

ontinue the conversation using the headset.

/[SP-PHONE] in standby mode, you can enable hands-free mode.

/[SP-PHONE].

/[HEADSET] to

Training Mode

n training mode, you can hear the other party in a conversation from both a headset and the handset.

I This mode is useful for training an operator. While the operator talks to the other party on the headset, a trainer also can listen to the other party on the handset and teach the operator how to respond to the caller.

Starting training mode

During a conversation using a headset]

[

1. Go off-hook by lifting the handset off its cradle.

2. Press

/[HEADSET] to start training mode.

Ending training mode

. Replace the handset on its cradle.

The conversation will continue using the headset.

Page 35

During a Conversation

Transferring a Call (Call Transfer)

ou can transfer a call to another destination (extension or outside party).

Note

R Operation for this feature may differ depending on the telephone’s configuration. If the following

procedure does not work, contact your administrator for further information.

To transfer

. Press

1 2

. Dial the party you want to transfer to. a Tap "Voice Call".

3. Wait until the other party answers to announce the transfer.

4. Go on-hook.

Note

R To return to the call before the transfer destination answers, press

To do a blind transfer

. Tap "Blind"*1 during a conversation.

2. Dial the party you want to transfer to. a Tap "Voice Call". *1 If blind transfers are not permitted, this icon is not displayed. Contact your administrator for further

information.

Holding a Call

/ /[TRANSFER] during a conversation.

/[CANCEL].

ou can put a call on hold by holding the call at your extension.

Note

R Operation for this feature may differ depending on the telephone’s configuration. If the following

procedure does not work, contact your administrator for further information.

Holding T

o hold the current call

1. Press

ote

R When a function key is assigned as a Line key, if you press a Line key other than the one for the

current call, the call is put on hold or is disconnected depending on the Automatic Call Hold settings. For details, contact your phone system dealer/service provider.

To retrieve a call on hold at your line [When one line is on hold]

1. Press

[

When two or more lines are on hold]

1. Press 2

. Tap

/ /[HOLD].

/ : Select a line on hold.

Page 36

During a Conversation

Note

hen a call is received while another call is on hold, pressing and releasing the hook switch will

R W

answer the call.

R If a function key is assigned as a Line key, and a call is on hold on that line, you can retrieve the call on

hold by following the step below.

1. Press the corresponding function key.

Holding in a System Parking Zone (Call Park)

ou can use this feature as a transferring feature.

Y When Call Park is permitted, the "Park" icon is displayed. However, the Call Park feature number must be set beforehand. Also, depending on your phone system, you may need to enter a parking zone number to retrieve a parked call. The feature depends on your phone system. Contact your administrator for further information.

To set

1. Press

2. Tap "Park".

To retrieve (Call Park Retrieve) [In standby mode]

1. Enter the Call Park Retrieve feature number.

2. Go off-hook.

Note

R Depending on the telephone system,

etrieve the call by pressing u administrator for further information.

/[MENU] during a conversation.

may be displayed in the status bar. In this case, you can

/[MENU] and then tapping "Park". However, to retrieve a parked call

sing the icon, the Call Park Retrieve feature number must be set beforehand. Contact your

Talking to Two Parties Alternately (Call Splitting)

hen talking to one party while the other party is on hold, you can swap the calls back and forth

(alternately).

To alternate between the parties leaving one party on hold temporarily

1. Press

2. Dial the other party’s extension number.

3. After talking to the other party, tap "Line Status".

4. Tap / : Select the original party.

5. Talk to the party.

/ /[HOLD] during a conversation.

Three-party Conference

uring a conversation, you can add an additional party to your call and establish a conference call.

Note

R Your phone system may support advanced conference features, such as conference calls with four or

more parties. In this case, the procedures for handling a conference call may be different from those explained in this section. For details, contact your phone system dealer/service provider.

Making a Conference Call

. Press

. Dial the party you want to add to the conversation. a Tap "Voice Call".

3. Press

/[CONF] during a conversation.

/[CONF] after the other party has answered.

Page 37

During a Conversation

Removing a Party from the Conference

uring a conference, you can remove other parties from the conference. However, this operation is

D available only during conference calls you initiate.

1. During a conference call, press . Press

. Tap

. Talk to the party and go on-hook to end the call.

5. Press

Ending a Conference Call

o end the conference call, go on-hook.

/ /[HOLD] again to show the conference parties on hold.

/ : Select the party to remove.

/ /[HOLD].

Mute

ou can disable the microphone or the handset to consult privately with others in the room while listening

to the other party on the phone through the speaker or the handset.

To set/cancel

1. Press

ote

R When the R D

uring Mute, even if you switch from/to speakerphone, Mute will continue.

R During Mute, even if you connect/disconnect a headset, Mute will continue.

/[MUTE/AUTO ANS].

icon is displayed in the status bar, Mute is on.

Call Waiting

uring a conversation, if a second call arrives, you will hear a call waiting tone. You can answer the

D second call by disconnecting or holding the current call. This is an optional telephone company service. You can receive a call waiting tone and the caller’s information. For details, contact your phone system dealer/service provider.

To disconnect the current call and then talk to the new party

1. Go on-hook.

2. Go off-hook.

To hold the current call and then talk to the new party

. Tap "Voice Call".

Off-hook Monitor

uring a two-party conversation with the corded handset, you can allow other people to listen to the

D conversation through the speaker while you continue the conversation using the corded handset.

To start/To cancel

. Press

ote

R When off-hook monitor is active, replacing the corded handset to its cradle enables hands-free mode.

/[SP-PHONE] during a conversation.

Page 38

Before Leaving Your Desk

Call Forwarding/Do Not Disturb

ou can have incoming calls automatically forwarded to another destination. You can also have incoming

calls rejected (Do Not Disturb).

To access the FWD/DND settings [

In standby mode]

1. Tap

2. If the unit has multiple lines, tap

. Tap

4. (Fwd) Tap "On/Off": Select On or Off. a "Next" or "OK"

5. If a Forward setting is selected, enter a new forward phone number, or confirm and modify a

*1 Tap "Ring Count" to specify the number of rings before the call is forwarded.

Note

R When Call Forwarding and/or Do Not Disturb is enabled,

R This feature is only available when enabled. Contact your administrator for further information.

/ a

/ : Select the type of FWD or DND setting to apply.

he settings are as follows:

R DND: Enable Do Not Disturb

(All incoming calls are automatically rejected.)

R Fwd(All): Enable Forward All Calls

(All incoming calls are forwarded.)

R Fwd(Busy): Enable Forward Busy

(Incoming calls are forwarded only when your extension is in use.)

R Fwd(NA): Enable Forward No answer

(An incoming call is forwarded if you do not answer the call within a certain amount of time.)

(DND) Tap "On/Off": Select On or Off. a "OK"

previously set forward phone number. a "OK"

he status bar in standby mode.

"FWD/DND"

/ to select the desired line.

/ and/or / appears in

Listening to Voice Mail Messages

hen you receive a voice message,

ou can check your new messages by accessing your mailbox.

[In standby mode]

1. Press . Tap

/[MESSAGE] or tap "Voice Message".

/ : Select the line on which is displayed.

is displayed, or the Message Waiting indicator flashes slowly.

Xsi Visual Voice Mail

ith the Voice Messaging service of Broadsoft-Xsi, you can receive detailed information about

W messages from the Xsi server. The following operations are available:

R Download messages R Mark messages as read or unread R Delete messages

For details, contact your phone system dealer/service provider.

Page 39

The following limitations apply:

ideo messages are not supported.

R V R Voice message format: WAV only (MP3 is unavailable) R Voice message recording time: Maximum 5 minutes

Before Leaving Your Desk

Page 40

Using the Phonebook

he KX-HDV330 has 2 types of phonebook.

1. Personal Phonebook

This phonebook is stored in the telephone.

2. Shared Phonebook

If your telephone company provides a shared phonebook service, you can use it. For details, contact your phone system dealer/service provider.

Personal P

honebook

Storing new items Editing stored items Deleting store items Searching the phonebook by name Searching the phonebook by category Phone numbers for each item Up to 5 Private Ring Locking the phonebook

*1 This number depends on the service being used.

ü ü

Shared Phonebook

— — —

—

Up to 5

— —

Page 41

Using the Phonebook

Using the Personal Phonebook

ou can store up to 500 items (5 phone numbers per item, max. 2500 phone numbers) in the telephone

along with names for easy access. You can also set unique ringer patterns for different categories to identify incoming calls. All phonebook items are stored in alphabetical order. For security purposes, you can lock the phonebook. R To search for an item in the phonebook, see “Searching for an Item in the Personal Phonebook”,

Page 45.

R To refer to another phonebook that can contain more than 500 items via the network, see “Using the

Shared Phonebook”, Page 47.

Note

R We recommend that backups are made of the phonebook data, in case the data becomes

unrecoverable due to product malfunction.

R You can store information for a maximum of 500 contacts. R Phonebook data can be imported and exported. Contact your administrator for further information.

A name can have up to 24 characters. A telephone number can have up to 32 digits.

Private Ring

ou can organize entries in the phonebook into one of 9 Private Ring Categories. It is possible to set a

different ringer pattern*1 for each category. When the displayed Caller ID*2 matches a phone number or name stored in the phonebook, the telephone rings according to the Private Ring Category settings. *1 For Ringer patterns, see “Incoming Option”, Page 67. *2 For Caller ID information, see “Caller ID”, Page 33.

Storing an Item in the Personal Phonebook

Storing a New Item

In standby mode]

[

1. Tap

2. Tap . a

3. Tap "<Enter Name>".

4. Enter a name (max. 24 characters). a "OK"

5. Tap "<Enter Phone No>".

6. Enter the phone number (max. 32 digits). a "OK"

7. Repeat steps 5 and 6 to add additional phone number types.

8. Tap "Category Off".

9. Tap

10.Tap

1.Tap

ote

R Steps 8 and 9 can be omitted if you do not want to assign a category. R Step 10 can be omitted if you do not want to assign a default number. (The first number entered for an

entry will automatically be assigned as the default number.)

R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the

existing item.

/ a "Phonebook"

The number of remaining entries is displayed. a "OK"

/ : Select a category. a of the phone number you want to use as the entry’s default number.

he color of the icon for the selected item changes to

"OK"

Page 42

Using the Phonebook

o enter characters, see “Entering Characters”, Page 27.

R T

Storing an Item Using the Dialing

ou can dial a number first and then add it as a phonebook entry.

To add a new entry: [In standby mode]

1. Dial a number.

2. Tap "Phonebook".

3. Tap "Create New Item". a "OK"

4. The number of remaining entries is displayed. a "OK"

5. Tap "<Enter Name>".

6. Enter a name (max. 24 characters). a "OK"

7. Tap "Category Off".

8. Tap

9. Tap

10.Tap .

ote

R Steps 7 and 8 can be omitted if you do not want to assign a category. R Step 9 can be omitted if you do not want to assign a default number. (The first number entered for an

entry will automatically be assigned as the default number.)

R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the

existing item.

R To enter characters, see “Entering Characters”, Page 27.

/ : Select a category. a of the phone number you want to use as the entry’s default number.

he color of the icon for the selected item changes to

"OK"

To add the phone number to an existing entry: [In standby mode]

1. Dial a number.

2. Tap "Phonebook".

3. Tap "Add Number". a "OK"

4. Tap . Enter the name or the first character(s) of the desired name. a "OK"

6. Tap

. Tap

8. Tap .

ote

R Step 7 can be omitted if you do not want to assign a default number. (The first number entered for an

entry will automatically be assigned as the default number.)

R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the

existing item.

R To enter characters, see “Entering Characters”, Page 27.

Storing an Item Using the Incoming or Outgoing Call Log

ou can add a number listed in the Incoming or Outgoing Call Log to the Personal Phonebook.

/ : Select the desired name. of the phone number you want to use as the entry’s default number.

he color of the icon for the selected item changes to

Page 43

Using the Phonebook

To add a new entry:

In standby mode]

[

1. Display the Incoming or Outgoing Call Log. For details, see “Incoming/Outgoing Call Log”, Page 26.

2. Tap

. Tap "Save Phonebook".

4. Tap "Create New Item". a "OK"

5. The number of remaining entries is displayed. a "OK"

6. Tap "<Enter Name>".

7. Enter a name (max. 24 characters). a "OK"

8. Tap "Category Off".

9. Tap

10.Tap

11.Tap .

ote

R Steps 8 and 9 can be omitted if you do not want to assign a category. R Step 10 can be omitted if you do not want to assign a default number. (The first number entered for an

entry will automatically be assigned as the default number.)

R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the

existing item.

R To enter characters, see “Entering Characters”, Page 27.

To add the phone number to an existing entry: [In standby mode]

1. Display the Incoming or Outgoing Call Log. For details, see “Incoming/Outgoing Call Log”, Page 26.

2. Tap . Tap "Save Phonebook".

4. Tap "Add Number". a "OK"

5. Tap . Enter the name or the first character(s) of the desired name. a "OK"

7. Tap

. Tap

/ : Select the desired item.

/ : Select a category. a of the phone number you want to use as the entry’s default number.

he color of the icon for the selected item changes to

/ : Select the desired item.

/ : Select the desired name. of the phone number you want to use as the entry’s default number.

The color of the icon for the selected item changes to .

"OK"

ote

R Step 8 can be omitted if you do not want to assign a default number. (The first number entered for an

entry will automatically be assigned as the default number.)

R The valid digits are "0" through "9", "G", "B", "J", "P". R If an item with the same name and number exists, the new information added will be merged with the

existing item.

R To enter characters, see “Entering Characters”, Page 27.

Page 44

Using the Phonebook

Editing a stored item in the Personal Phonebook

Editing a Stored Item [

In standby mode]

1. Tap

2. Tap . Enter the name or the first character(s) of the desired name. a "OK"

4. Tap

. Tap

6. Tap the desired name, phone number, category or default telephone number.

7. Edit the data as necessary.

8. Repeat steps 5 to 7 and edit the items you want to change.

9. Tap

1 If this icon is not displayed, you are currently viewing the Shared Phonebook. You must be viewing

Note

R To change a character or digit, tap

R To clear an entire line, tap "Delete". R To move the cursor to the left or right, tap R F

Editing Category Names

ou can edit the names of the categories in the phonebook.

[In standby mode]

1. Tap

2. Tap

3. Tap

4. Tap

. Enter a name for the category (max. 13 characters). a "OK"

6. Repeat steps 4 and 5 for each category name to edit.

Note

For details about entering characters, see “Entering Characters”, Page 27.

/ a .

/ : Select the desired name.

the Personal Phonebook to edit items. Contact your administrator for further information.

haracter or digit.

or details about entering characters, see “Entering Characters”, Page 27.

/ a / a / a / : Select the desired category number (1–9).

"Phonebook"

or to highlight it, tap to delete it, and then enter the new

or respectively.

"Basic Settings" "Display Option" "Category Name"

Deleting a Stored Item in the Personal Phonebook

Deleting a Stored Item

In standby mode]

[

1. Tap

2. Tap . Enter the name or the first character(s) of the desired name. a "OK"

4. Tap

. Tap

/ a .

/ : Select the desired name.

"Phonebook"

Page 45

Using the Phonebook

6. Tap / : Tap the check boxes of the items you want to delete.

7. Tap

*1 If this icon is not displayed, you are currently viewing the Shared Phonebook. You must be viewing

the Personal Phonebook to edit items. Contact your administrator for further information.

You can select all items in the list by tapping

"OK"

Searching for an Item in the Personal Phonebook

ou can search for an item in the phonebook by following the steps below.

Searching by Name

ou can also search for an item in the phonebook by entering a name:

[In standby mode]

1. Tap

2. Tap .

. Enter the name or the first character(s) of the desired name. a "OK"

4. Tap

. Select the desired phone number.

6. To make a call, go off-hook.

Searching by Category

f items in the phonebook have been assigned categories, you can search by category.

[In standby mode]

1. Tap

2. Tap

. Tap

4. Tap

5. Enter the name or the first character(s) of the desired name. a "OK"

6. Tap / : Select the desired name.

. Select the desired phone number.

8. To make a call, go off-hook.

/ a "Phonebook"

/ : Select the desired name.

/ a . / : Select a category. a .

"Phonebook"

"OK"

Searching by pressing Dial Keys

ou can also search for an item in the phonebook by pressing multiple dial keys when the phonebook list

is displayed:

[When the phonebook is displayed]

1. Press the dial keys to enter the first character(s) of the desired name in accordance with the character

*1 For details about the characters assigned to the dial keys, see the following table.

tables.

Suffix NE/X/SX/C/(none) NE/X/SX RU

Keys ABC (Latin) ΑΒΓ (Greek) АБВ (Cyrillic)

B®G®1 B®G®1 А®Б®В®B®G®1

A®B®C®2 Α®Β®Γ®2 Г®Д®Е®Ё®2®A®B®C®2

D®E®F®3 Δ®Ε®Ζ®3 Ж®З®И®Й®3®D®E®F®3

Page 46

Using the Phonebook

Suffix NE/X/SX/C/(none) NE/X/SX RU

Keys ABC (Latin) ΑΒΓ (Greek) АБВ (Cyrillic)

G®H®I®4 Η®Θ®Ι®4 К®Л®М®4®G®H®I®4

J®K®L®5 Κ®Λ®Μ®5 Н®О®П®5®J®K®L®5

M®N®O®6

P®Q®R®S®7 Π®Ρ®Σ®7 У®Ф®Х®7®P®Q®R®S®7

T®U®V®8 Τ®Υ®Φ®8 Ц®Ч®Ш®8®T®U®V®8

W®X®Y®Z®9 Χ®Ψ®Ω®9 Щ®Ъ®Ы®Ь®9®W®X®Y®Z®9

0®S

pace 0®Space Э®Ю®Я®0®Space

R P

ressing a key repeatedly will cycle through the characters associated with that key. For example, to

enter the letter "C" in Latin Mode, press 2 3 times.

R The illustrations of the keys in the table may differ in appearance from the actual keys on the

telephone.

Example: To enter "ANNE" in Latin Mode.

2 a 6 a 6 a

ote

R Availability depends on your phone system. Contact your administrator for further information.

a 6 a 6 a 3 a 3

Ν®

®Ο®6

Р®С®Т®6®M®N®O®6

Locking the Phonebook

ou can lock/unlock the phonebook while in standby mode. If no password has been set, you cannot lock

the phonebook. For details about setting the password, see “Setting the Password”, Page 27.

Note

R If you lock either the Personal Phonebook or the Shared Phonebook, the other one is also locked. If

you unlock the phonebook, both phonebooks are unlocked.

Locking/Unlocking the Phonebook

In standby mode]

[

To lock

1. Tap

2. Press . Tap "Lock Phonebook". a "OK"

To unlock

1. Tap

2. Enter your password.*2 a "OK"

3. Press

. Tap "Unlock Phonebook". a "OK"

5. Enter your password.*2 a "OK"

Unlocking the Phonebook Temporarily

1. Tap

2. Enter your password.*2 a "OK"

*1 The call log is also locked.

/ a

/[MENU].

/ a

/[MENU].

/ a

"Phonebook"

Page 47

Using the Phonebook

*2 If you enter an incorrect password 3 times, you cannot enter another password for approximately 30

econds.

Using the Shared Phonebook

ou can refer to the Shared Phonebook in addition to the Personal Phonebook, if the Shared Phonebook

is available.

Note

We recommend setting this feature with your administrator. Contact your administrator for further information.

Searching for an Item in the Shared Phonebook

Searching by Name [

In standby mode]

1. Tap

2. If "Phonebook" is displayed as the title, tap

3. Tap . Enter the name or the first character(s) of the desired name. a "OK"

5. Tap . Select the desired phone number.

7. To make a call, go off-hook.

*1 If only Shared Phonebook is permitted, this step is skipped.

/ a

/ : Select the desired name.

"Phonebook"

ECO Mode

nabling this mode reduces the amount of electricity consumed by the unit.

Note

R When ECO mode is enabled, the "Link Speed" setting (Page 73) changes as follows:

– Link Speed: "10M/Full" – PC port cannot be used

R When the ECO mode setting is changed, the unit will restart. R When ECO mode is enabled,

Setting ECO Mode

[

In standby mode]

1. Tap

2. Tap "System Settings".

3. Tap

4. Tap "On".*1 a "OK"

*1 To disable ECO mode, select "Off" (default).

/ a

/ a "ECO Mode"

"System Settings"

is displayed in the status bar.

Page 48

Using the Phonebook

Checking the Line Status

ou can check the status of each line (up to 12 lines) on the display.

Checking the Line Status

[

In standby mode]

1. Tap

2. Tap / : Select the line whose status you want to check. . Press

[During a conversation]

1. Tap "Line Status".

2. Tap . Press

Note

R When a function key is assigned as a Line Status key, you can press that function key to display the

line status screen. See "Line status indication" below for details.

Line status indication

Free

In Use The line is on a call.

Line On Hold

Incoming Call

Recall

<x> In Use

<x> Line On Hold

/ a "Line Status"

/[CANCEL] to end checking the line status or tap the line to perform an action. See "Line

tatus indication" below for details.

/ : Select the line whose status you want to check.

/[CANCEL] to end checking the line status or tap the line to perform an action. See "Line

tatus indication" below for details.

Status Display Meaning

The line is idle.

ction: seize the line for dialing.

ction: none.

A The line is on hold.

ction: retrieve the call on hold.

A The line is receiving a call.

ction: answer the call.

A The line is receiving a Hold Recall signal.

ction: answer the call.

A A shared line is in use at another unit.

ction: join the call.

A A shared line is on hold at another unit.

ction: retrieve the call on hold.

*1 The following icons are also displayed if the corresponding feature is enabled.

Icon Meaning

Call Forwarding

Do Not Disturb

Making an anonymous call

Block anonymous calls

Page 49

Using the Phonebook

*2 When the line is in this state, call information is also displayed.

3 If the shared line is set, <x> (index number) is also displayed. We recommend setting this with your

administrator. Contact your administrator for further information.

Page 50

Customizing the Telephone

Changing the Telephone’s LCD Display

ou can change what is displayed on the telephone’s LCD while the telephone is in standby mode.

1. Tap

2. Tap

3. Tap

4. Select the desired item. a "OK"

Hot Keys

y assigning phone numbers to dial keys, you can make a call by pressing and holding a dial key.

B R “Hot Key Dialing”, Page 31

Assigning Hot Keys From Phonebook

You can assign a phone number stored in the Personal Phonebook to a key to be used as a Hot Key.

1. In standby mode, press and hold a dial key (0–9) for more than 1 second.

2. Tap .

. Tap

4. Enter the desired name.

5. Tap . Select a desired phone number.

7. Tap

/ a / a / a "Standby Display"

/ : Select the desired name.

"Basic Settings" "Display Option"

ote

R For details about searching for an item in the phonebook, see “Searching for an Item in the Personal

Phonebook”, Page 45.

Editing Hot Keys

. In standby mode, press and hold a dial key (0–9) for more than 1 second.

2. Tap . Tap "Name", if necessary.

4. Edit the name. a "OK"

5. Tap "Phone Number", if necessary.

6. Edit the phone number. a "OK"

7. Tap

Deleting a Hot Key

. In standby mode, press and hold the dialing key assigned as a Hot Key for more than 1 second.

2. Tap

3. Tap the check boxes of the items you want to delete.

4. Tap . a

"OK"

While the Hot Key’s information is displayed, you can tap n

umber.

You can select all items in the list by tapping

or to select another Hot Key

Page 51

Customizing the Telephone

Selecting the Type of Hot Key Dialing

ou can select one of 2 types of Hot Key Dialing for each assigned Hot Key.

1. In standby mode, press and hold a dial key (0–9) for more than 1 second.

2. Tap . Tap "Automatic Call".

4. Select "Manual" or "Auto". a "OK"

Note

R To select the number of seconds before the call is automatically made, see "Hot Key Time" in “Key

Option”, Page 68.

R Manual:

Press and hold the dialing key (0–9) assigned as a Hot Key for more than 1 second, and then go off-hook. For details, see “Hot Key Dialing”, Page 31.

R Auto:

Pressing and holding an assigned Hot Key for the set number of seconds will dial that Hot Key’s assigned number immediately.

Changing the Function Keys (Program Keys and DSS Keys)

[

In standby mode]

1. Tap

2. Tap

3. Tap "Program Key".

4. Tap

5. Tap "Function".

6. Tap

7. Specify additional settings, such as "Line", "Label" and "Phone Number" as necessary.

8. Tap

1 To assign functions to the DSS keys on a KX-HDV20, tap "DSS Key". You can also assign a function

Note

R In addition to the Line function, other functions can be assigned to individual lines. However, only lines

that have been set up in advance can be selected.

/ a / a

/ : Select the key to change.

/ : Select the new item to assign. a

by pressing the desired DSS key for 3 or more seconds.

"Basic Settings" "Key Option"

"OK"

Each of the function keys can be assigned one of the following functions. R One Touch Dial

Used to dial a previously set phone number with one touch.

R BLF (Busy Lamp Field)

Used to transfer calls to the extension assigned to the key while receiving an incoming call or during a conversation. The indicator of a BLF key also shows the current status of the extension assigned to the key.

Status

Color Light pattern

Red Off Available

On Unavailable Quick Flashing Ringing

Meaning

Page 52

Customizing the Telephone

Status

Color Light pattern

Meaning

Blue On Call Park

Note

R M

ore than 48 BLF keys can be programmed, but status indication is available only up to 48 keys.

R Line

Used to seize a line in order to make or receive a call. The color of each key’s indicator shows the status of the line.

Status

Color Light pattern

Meaning

Blue On In Use

ou are on a call.

R Y

Slow Flashing "Line On Hold"

call is on hold.

R A

Quick Flashing "Incoming Call" or "Recall"

call (including Hold Recall) is being received.

R A Name or number of caller R A call to a shared line is being received.

Red On In Use

shared line is in use or a call is on private hold at

R A

another unit.

Slow Flashing "Line On Hold"

shared line is on hold at another unit.

R A

Off — Free

he line is idle.

R T

CD[Login]/ACD[Wrap Up]

R A

ACD[Login]: Used to log in/log out of an Automatic Call Distribution Group. ACD[Wrap Up]: Used to change the phone’s status from unavailable a wrap up a available. The color of each key’s indicator shows the status of the key.

Status Meaning

Color Light pattern ACD[Login] ACD[Wrap Up]

Red Off Logged In Available

On Logged Out Unavailable Slow Flashing — Wrap Up

R L

ine Status Used to confirm the status of each line. This allows the function key to work as a Line key such as seizing a line in order to make or receive a call.

R Call Forward

Used to forward incoming calls to the extension assigned to the key.

R Phonebook

Used to open the phonebook.

R Call History

Used to open the Incoming/Outgoing Call Log.

Page 53

Customizing the Telephone

R S

imultaneous Ring Enables parallel ringing. Up to 10 locations can be specified to ring simultaneously when you receive a call.

Status

Color Light pattern

Blue On Simultaneous Ring feature: On

Off Simultaneous Ring feature: Off

R H

oteling/Hospitality

Used to log in/log out of the Call Center Hoteling Event.

R Transfer

Used to transfer a call to the extension assigned to the key with confirmation during a conversation.

R Blind Transfer

Used to transfer a call to the extension assigned to the key without confirmation during a conversation.

R Conference

Used to establish a multiple-party conversation (conference).

R Directed Call Pickup

Used to answer an incoming call arriving at the specified telephone number.

R Call Park/Park Retrieve

Used to park a call or to retrieve a parked call (Call Parking).

*1 This item can be used only when the feature is enabled. Contact your administrator for further

information.

*2 This item can be selected when the list is registered on the telephone. Contact your administrator for

further information.

Meaning

Block anonymous calls

his feature allows the unit to reject calls when the unit receives a call without phone number. The default

setting is "Off".

IMPORTANT

R A password may be required for these settings. We recommend setting with your administrator.

Contact your administrator for further information.

R This feature is not available on shared lines.

[In standby mode]

1. Tap

2. Tap

3. Tap

4. Tap 5

. Select "On" or "Off". a "OK"

/ a / a / a / : Select a desired line.

"Advanced Settings" "Call Settings" "Block Anonymous"

Incoming call barring (Caller ID service users only)

his feature allows the unit to reject calls from specified phone numbers that you do not want to answer

T such as junk calls. When a call is received, the unit does not ring while the caller is being identified. If the phone number matches an entry in the call barred list, the unit rejects the call.

Page 54

Customizing the Telephone

IMPORTANT

password may be required for these settings. We recommend setting with your administrator.

R A

Contact your administrator for further information.

Storing unwanted callers

ou can store up to 30 phone numbers in the call barred list by using the caller list or by entering the

numbers directly.

[In standby mode]

1. Tap

2. Tap

3. Tap / a

4. Tap . Enter the phone number (32 digits max.). a "OK"

Editing the phone numbers to reject

In standby mode]

[

1. Tap

2. Tap

3. Tap

4. Tap

. Edit the phone number. a "OK"

Deleting the phone numbers to reject [

In standby mode]

1. Tap

2. Tap

3. Tap

4. Tap

. Tap

6. Tap . a

/ a / a "Call Settings"

/ : Select a blank line.

/ a / a / a / : Select a desired phone number.

/ a / a / a . / : Tap the check boxes of the items you want to delete.

"Advanced Settings"

"Block Caller ID"

"Advanced Settings" "Call Settings" "Block Caller ID"

"OK"

You can select all items in the list by tapping

Making an anonymous call

efore making a call, specify the following:

IMPORTANT

R A password may be required for these settings. We recommend setting with your administrator.

Contact your administrator for further information.

[In standby mode]

1. Tap

2. Tap

3. Tap

/ a / a / a

"Advanced Settings" "Call Settings" "Anonymous Call"

Page 55

Customizing the Telephone

4. Tap / : Select a line.

. Select "On" or "Off". a "OK"

Changing the Basic Settings

o select the main item in standby mode

1. Tap

2. Tap

Incoming Option Ringer Volume Ringer Type Page 67 Talk Option Speaker Volume Handset Volume Headset Volume Page 68 Answer Option Auto Ans Device Auto Ans Delay Page 68 Key Option Program Key DSS Key Hot Key Time Page 68 Display Option Language Backlight Standby Display Page 69

Key Tone — Page 70 Bluetooth

H Other Option Change Password Embedded Web Page 70

/ a / : Select the main item.

Main Item Sub Item Page

eadset

"Basic Settings"

Category Name Date Format Time Format Screen Saver DSS Control

Connection Registration Page 70

Changing the System Settings

MPORTANT

R The feature depends on your phone system. Contact your administrator for further information.

To select the main item in standby mode

1. Tap

2. Tap

Status Line Status Firmware Version IP Mode Page 71

Network Settings IP Mode Select IPv4 Settings IPv6 Settings Page 71

System Settings

*1 Availability depends on your phone system. Contact your administrator for further information.

/ a / : Select the main item.

Main Item Sub Item Page

"System Settings"

IPv4 Settings IPv6 Settings MAC Address LLDP VLAN

LLDP VLAN Link Speed

Set Time & Date ECO Mode Restart DSS Restart

Authentication Access Code Page 73

Changing the Advanced Settings

o select the main item in standby mode

1. Tap

/ a

"Advanced Settings"

Page 56

Customizing the Telephone

2. Select the main item.

Main Item Sub Item Page

Xsi Setting UC Setting Call Settings

Block Anonymous Anonymous Call Block Caller ID Page 74

Anywhere

Remote Office

— Page 73 — Page 74

SimultaneousRing

System Lock

Executive

iltering

F Assistant

ettings

Assistant Filtering Divert Setting Page 75

— Page 75

*1 This item is displayed only when the feature is enabled. Contact your administrator for further

nformation.

*2 A password may be required for these settings.

Web User Interface Programming

he product provides a Web-based interface for configuring various settings and features, including

T some that are not programmable directly. The following list contains some useful features that are programmable through the Web user interface. Contact your administrator for further information.

R Language Settings (IP Phone/Web) R User Password (for access to Web user interface) R Default Line for Outgoing R Call Rejection Phone Numbers R Call Features

– Enable Anonymous Call – Enable Block Anonymous Call – Enable Do Not Disturb – Enable Call Forwarding Always – Forwarding Number (Always) – Enable Call Forwarding Busy – Forwarding Number (Busy) – Enable Call Forwarding No Answer – Forwarding Number (No Answer) – Ring Counts (No Answer)

R Hotline Number R Flexible Key Setting R Phonebook Import and Export R DSS Console

Note

R Each time you want to access the Web user interface, you must enable Web programming

(Embedded Web). See “Other Option”, Page 70.

Page 57

Installation and Setup

ote

R Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out

of improper installation or operation inconsistent with this documentation.

WARNING

R To reduce the risk of fire or electric shock, do not overload AC outlets and extension cords. R Completely insert the AC adaptor/power plug into the AC outlet. Failure to do so may cause electric

shock and/or excessive heat resulting in a fire.

R Regularly remove any dust, etc. from the AC adaptor/power plug by pulling it from the power outlet,

then wiping with a dry cloth. Accumulated dust may cause an insulation defect from moisture, etc. resulting in a fire.

Attaching the Stand

ttach the stand to the desk phone.

1. Insert the stand into the slots located in the unit.

2. Gently rotate the stand in the direction indicated until it is fixed.

KX-HDV330 stand

Page 58

PUSH

Installation and Setup

KX-HDV20 (option) stand

Adjusting the Stand Position

ush the PUSH marks in the direction indicated, with both hands, and tilt and slide the stand until it

P becomes fixed in the desired position.

R Lowering the stand

R Raising the stand

Page 59

PUSH

Installation and Setup

Removing the Stand

ilt the stand in the direction indicated while pushing the PUSH marks with both hands.

Attaching the Optional KX-HDV20 to the Unit

he optional KX-HDV20 has 20 DSS keys, and it adds 40 function keys (20 keys ´ 2 pages) to the unit.

T These keys can be used to seize a line to make or receive a call or to perform a feature that has been assigned to the key.

1. Remove the stand from both the KX-HDV330 and KX-HDV20. See “Removing the Stand”, Page 59.

2. Insert the tabs of the KX-HDV20 into the designated openings in the base, and then slide the

KX-HDV20 in the direction of the arrow.

3. Fasten the KX-HDV20 to the unit with the included screw.

4. Attach the stand to both the KX-HDV330 and the KX-HDV20. See “Attaching the Stand”, Page 57.

Or, if the unit will be mounted on a wall, perform wall mounting. See “Wall Mounting”, Page 62.

5. Connect the KX-HDV20 to the unit with the included cable. See “Connections (including optional

KX-HDV20)”, Page 60.

6. Turn on the KX-HDV330.

*1 Remove the hole cover.

Page 60

Installation and Setup

Note

p to 5 KX-HDV20 units can be connected to the product. However, if you mount the product on a

R U

wall, only one KX-HDV20 unit can be used.

Connections (including optional KX-HDV20)

onnect the Ethernet cable, the Handset Cord and the AC adaptor (Option) to the unit.

*1 Connection cable

onnect the connection cable as shown in the illustration. *2 PoE HUB *3 Optional AC adaptor *4 Optional EHS headset

For up-to-date information about EHS headsets that have been tested with this unit, refer to the following web site:

http://www.panasonic.net/pcc/support/sipphone/

Page 61

Installation and Setup

*5 Optional headset

or up-to-date information about headsets that have been tested with this unit, refer to the following

F web site:

http://www.panasonic.net/pcc/support/sipphone/

R The initial setting for the IP address is "DHCP—Auto". For information about your network

environment, contact your administrator. For details, see “Network Settings”, Page 71.

When selecting Ethernet cables (not included)

R Use flexible cables without jack covers. Do not use cables with a hard coating that may tear or crack

when bent. To prevent damage to the cables, use cables that do not protrude from the bottom of the base. Connect the cables as shown in the following illustration.

*1 60 mm (2 3/8 in) or less

R Use a straight CAT 5e (or higher) Ethernet cable (not included) that is 6.5 mm (1/4 in) in diameter or

less.

When connecting to a switching hub

R If PoE is available, an AC adaptor is not needed. R This unit complies with the PoE Class 2 standard.

When connecting a PC

R The PC port does not support PoE for connected devices.

When connecting cables and the AC adaptor

R Pass the Ethernet cable and the AC adaptor cord under the stand.

Page 62

Installation and Setup

Wall Mounting

he KX-HDV330 and up to 5 optional KX-HDV20 units can be mounted on a wall.

IMPORTANT

R Make sure that the wall and the fixing method are strong enough to support the weight of the unit. (See

“Specifications”, Page 76.)

1. Insert the tabs of the wall mounting adaptor into the designated openings in the base, and then slide

the wall mounting adaptor in the direction of the arrow until it clicks.

KX-HDV330

With optional KX-HDV20

For 2nd to 5th KX-HDV20

emove the screw from the DSS cover of the KX-HDV20, and then slide the cover up to remove it.

2. Fasten the wall mounting adaptor to the base with the included small screw.

(

Recommended torque: 0.4 N·m [4.08 kgf·cm/3.54 lbf·in] to 0.6 N·m [6.12 kgf·cm/5.31 lbf·in])

3. Connect the AC adaptor, handset cord, Ethernet cables, and connection cable as necessary.

4. Drive the large screws into the wall either 83 mm (3 1/4 in) or 100 mm (3 15/16 in) apart, and mount

the unit on the wall.

Page 63

KX-HDV330

*1*7*2

2 4

*1 *2

*7*7

*10

With optional KX-HDV20

Installation and Setup

If you will mount additional KX-HDV20 units, connect the connection cable for the next unit to the

nit you are attaching.

For 2nd to 5th KX-HDV20

*1 Ethernet cables

Page 64

Installation and Setup

*2 EHS headset cable

3 AC adaptor

* *4 40 mm (1 37/64 in) or less *5 Washer *6 Drive the screw to this point *7 83 mm (3 1/4 in) or 100 mm (3 15/16 in) *8 Connection cable

Connect the connection cable as shown in the illustration. *9 152 mm (6 in) *10 111 mm (4 3/8 in)

R You can find a wall mounting template at the end of this manual.

Hooking the Handset

o Hook the Handset During a Conversation

1. Hook the handset over the top edge of the unit.

To Lock the Handset Hook when the Unit is Wall Mounted

1. Remove the handset hook from the slot.

2. Turn it up-side-down.

3. Slide the handset hook back into the slot until it locks.

4. Handset is safely hooked when it is in the cradle.

Updating the software

our phone system dealer may offer new features and improve its software version from time to time.

Contact your administrator for further information.

Page 65

Appendix

Character Mode Table

X-HDV330 (Suffix: NE/X/SX)

Keys

ABC

(

Latin)

Space B ( ) G , – . / 1

& ’

(

0–9

Numeric)

1 Space B & ’ ( ) G , – . / 1

ΑΒΓ

(

Greek)

(Extended 1)

Appendix

SŚŠ

(

Extended 2)

A B C 2

a b c 2 α β γ 2

D E F 3

d e f 3 δ ε ζ 3

G H I 4

g h i 4 η θ ι 4

J K L 5

j k l 5 κ λ μ 5 j k l 5

M N O 6

m n o 6 ν ξ ο 6

P Q R S 7

p q r s 7 π ρ σ 7

T U V 8

t u v 8 τ υ φ 8

W X Y Z 9

w x y z 9 Space ! ? " : ;

= < > 0

Α Β Γ 2

Δ Ε Ζ 3

Η Θ Ι 4

Κ Λ Μ 5 J K L 5

Π Ρ Σ 7

Τ Υ Φ 8

0 Space ! ? " : ; + = < > 0

R P

ress * before or after entering a character to change between uppercase and lowercase.

R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to

enter the letter "C" in Latin Mode, press 2 3 times.

R Characters that are entered using the # key (for example, "$") cannot be entered when searching the

phonebook. See “Searching for an Item in the Personal Phonebook”, Page 45.

Page 66

Appendix

he illustrations of the keys in the table may differ in appearance from the actual keys on the

R T

telephone.

KX-HDV330 (Suffix: RU)

Keys

АБВ

(

Cyrillic)

А Б В Space

+ - / = < > 1

G а б в Space

+ - / = < > 1

0–9

(

Numeric)

1 Space B & ’ ( ) G, – . / 1

ABC

(

Latin)

(Extended 1)

SŚŠ

(

Extended 2)

Г Д Е Ё 2

г д е ё 2 a b c 2

Ж З И Й 3

ж з и й 3 d e f 3

К Л M 4

к л м 4 g h i 4

H О П 5

н о п 5 j k l 5 j k l 5

Р С Т 6

р с т 6 m n o 6

У Ф Х 7

у ф х 7 p q r s 7

Ц Ч Ш 8

ц ч ш 8 t u v 8

Щ Ъ Ы Ь S

pace ! ? " 9

щ ъ ы ь S

pace ! ? " 9

Э Ю Я Space . , ’ : ; ( ) 0

э ю я Space .

’ : ; ( ) 0

Ґ Є І Ї Ў #

ґ є і ї ў #

A B C 2

D E F 3

G H I 4

J K L 5 J K L 5

M N O 6

P Q R S 7

T U V 8

W X Y Z 9

w x y z 9

0 Space ! ? " : ; + = < > 0

Page 67

Appendix

ress * before or after entering a character to change between uppercase and lowercase.

R P R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to

enter the letter "C" in Latin Mode, press 2 3 times.

R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to

enter the letter "E" in Cyrillic Mode, press 2 3 times.

R Characters that are entered using the # key (for example, "$") cannot be entered when searching the

phonebook. See “Searching for an Item in the Personal Phonebook”, Page 45.

R The illustrations of the keys in the table may differ in appearance from the actual keys on the

telephone.

KX-HDV330 (Suffix: [none]/C)

Keys

1 Space B

2 A B C 2 a b c 2 2

3 D E F 3 d e f 3 3

4 G H I 4 g h i 4 4

5 J K L 5 j k l 5 5 JKL5 jkl5

6 M N O 6 m n o 6 6

7 P Q R S 7 p q r s 7 7

8 T U V 8 t u v 8 8 9 W X Y Z 9 w x y z 9 9 0 Space ! ? " : ; + = < > 0 0 Space ! ? " : ; + = < > 0

# #

ABC (Latin)

Upper Lower Upper Lower

& ’ ( ) G , – . / 1 1 Space B & ’ ( ) G , – . / 1

0–9

(

Numeric)

+ÀÂ (Extended 1)

ress * before or after entering a character to change between uppercase and lowercase.

R P R Pressing a key repeatedly will cycle through the characters associated with that key. For example, to

enter the letter "C" in Latin Mode, press 2 3 times.

R Characters that are entered using the # key (for example, "$") cannot be entered when searching the

phonebook. See “Searching for an Item in the Personal Phonebook”, Page 45.

R The illustrations of the keys in the table may differ in appearance from the actual keys on the

telephone.

Basic Settings Menu Layout

Incoming Option

Sub Item Description Setting Default

Ringer Volume Adjusts the ringer volume

Ringer Type

ine 1–12

R L R Private Ring

(Category 1–9)

Ringer Pattern Selects the ringtone for each type of call.

Level 1–8 Off

Ringtone 1–32

Level 5

Ringtone 1

Page 68

Appendix

2 The default ringtone is different depending on the line number.

Talk Option

Sub Item Description Setting Default

Speaker Volume Adjusts the speaker volume. Level 1–8 Level 5 Handset Volume Adjusts the handset volume. Level 1–8 Level 5 Headset Volume Adjusts the headset speaker

Answer Option

Sub Item Description Setting Default

Auto Ans Device Selects the types of devices

Auto Ans Delay Selects the number of seconds

Key Option

Sub Item Description Setting Default

rogram Key

R P R DSS Key

Hot Key Time Selects the number of seconds

olume.

that can be answered by Auto Answer.

efore a call is automatically

b answered when Auto Answer is turned on.

Assigns a function to each program key or DSS key.

efore a call is automatically

b made when a Hot Key assigned to "Auto" is pressed and held.

Level 1–8 Level 5

Speaker Phone Headset

0s–20s 6s

One Touch Dial BLF Line ACD[Login] ACD[Wrap Up] Line Status Call Forward Phonebook Call History Simultaneous Ring Hoteling/Hospitality Transfer Blind Transfer Conference Directed Call Pickup Call Park Park Retrieve

1s–20s 2s

Speaker Phone

Not stored

Page 69

Display Option

Sub Item Description Setting Default

Language Selects the display language.

Backlight Selects the length of time

Standby Display Selects what is shown on the

Category Name Edits the names of the

p to 10 languages can be

U downloaded from the server or Web as necessary. Contact your administrator for further information.

efore the backlight turns off after returning to the standby display, the level of the backlight when it’s active, and the level of the backlight when it’s inactive.

isplay while in standby mode.

ategories.

Suffix: NE/X/SX

Auto English Deutsch Español FRANÇAIS Italiano Svenska Nederlands Português Čeština

Suffix: (none)/C

Auto English Español FRANÇAIS

Suffix: RU

Auto English РУССКИЙ Українська

Screen Timeout

30 sec. 1 min. 5 min. 10 min.

30 min.

60 min. 120 min. 180 min. 300 min. Always On

Active Level

Level 1–8

Inactive Level

Low Off

Phone Number Phone No&Name Name Off

Max. 13 characters x Category (1–9)

Auto

Screen Timeout: 1

min. Active Level: Level 8 Inactive Level: Off

Phone Number

Not stored

Appendix

Page 70

Appendix

Sub Item Description Setting Default

Date Format Selects the format for the date

hown on the display in

s standby mode.

Time Format Selects the format for the time

hown on the display in

s standby mode.

Screen Saver Selects the length of time

efore the screen saver

b activates.

DSS Control Adjusts the backlight and LCD

ontrast of connected

c KX-HDV20 units.

DD-MM-YYYY MM-DD-YYYY

12H 24H

Off 10 sec. 30 sec. 1 min. 3 min. 5 min.

Backlight

Auto

On Level 1–6 Off

LCD Contrast

Level 1–6

Suffix: NE/X/

X/RU

DD-MM-YYYY

Suffix: (

MM-DD-YYYY

Suffix: NE/X/ S

X/RU

24H

Suffix: (

12H Off

Backlight:

Auto Level 6 LCD Contrast: Level 3

none)/C

Key Tone

Sub Item Description Setting Default

Key Tone Turns the key tone on or off.

Off

Bluetooth Headset

Sub Item Description Setting Default

Bluetooth Headset Registers and deregisters a

luetooth headset.

Refer to “Bluetooth Headset”, Page 28.

Not registered

Other Option

Sub Item Description Setting Default

Change

assword

*1*2

Changes the telephone password (4 digits) used for unlocking the phonebook.

Enter Old Password.

Enter New Password.

3*4

Not registered

Verify New Password.

Embedded Web Selects whether the web

unction and the logging

On Off

Off

function are available or not.

*1 To avoid unauthorized access to this product:

Page 71

et a password that is random and cannot be easily guessed.

R S R Change the password regularly.

*2 Make a note of the password so that you will not forget it. *3 If a password has not already been set, you can skip the first step. *4 For details about setting the password, see “Setting the Password”, Page 27.

System Settings Menu Layout

Status

Sub Item Description Status

Line Status R 1–12

Firmware Version Displays the firmware version of the

IP Mode Displays the IP network mode. IPv4/IPv6/IPv4&IPv6 IPv4 Settings Displays information about IPv4 settings.

IPv6 Settings Displays information about IPv6 settings.

MAC Address Displays the MAC address of the

LLDP Displays the LLDP status. On/Off VLAN Displays the VLAN ID and priority. —

Displays the line status. Registered/Registering/(NULL)

—

elephone.

–IP Address –Subnet Mask

–Default Gateway

–DNS 1

–DNS 2

–IP Address –Prefix

–Default Gateway

–DNS 1

–DNS 2 —

elephone.

Appendix

*1 If this item is not set, “ . . . ” is displayed. If the telephone is not connected to the network, “…” is

isplayed.

*2 If this item is not set, “0::0” is displayed. If the telephone is not connected to the network, “::” is

displayed.

Network Settings

Sub Item Description Setting Default

IP Mode Select Changes the network settings

f the telephone. Current

o settings are displayed as a highlight.

IPv4 IPv6 IPv4&IPv6

IPv4

Page 72

Appendix

Sub Item Description Setting Default

IPv4 Settings Specifies the IPv4 settings. Connection Mode

DHCP

DNS

Auto Manual

–DNS 1

–DNS 2

Static

–IP Address –Subnet Mask –Default Gateway –DNS 1 –DNS 2

IPv6 Settings Specifies the IPv6 settings. Connection Mode

DHCP

DNS

Auto Manual

–DNS 1 –DNS 2

Static –IP Address –Prefix –Default Gateway –DNS 1 –DNS 2

LLDP Specifies the LLDP settings.

VLAN Specifies the VLAN settings.

PC Port –VLAN ID –Priority

On/Off

On Off

Enable VLAN

Yes No

IP Phone

–VLAN ID

–Priority

–VLAN ID

–Priority

Connection M

ode: DHCP

DNS: Auto

Connection M

ode: DHCP

DNS: Auto

PC Port:

VLAN ID: 0 Priority: 0 LLDP: On

Enable VLAN: N

o IP Phone: VLAN ID: 2 Priority: 7 PC: VLAN ID: 1 Priority: 0

Page 73

Sub Item Description Setting Default

Link Speed Specifies the Ethernet PHY

ode settings.

IP Phone

Auto 100M/Full 100M/Half 10M/Full 10M/Half

Auto

100M/Full

100M/Half 10M/Full 10M/Half

System Settings

Sub Item Description Setting Default

Set Time & Date

Specifies the time and date of

he telephone.

Authentication Specifies the ID and password

or HTTP authentication.

Access Code

Specifies the access code to

ccess the redirect server.

ECO Mode Selects whether to enable ECO

ode.

Restart DSS Restart

Restart the unit. — — Restart any connected DSS

nits.

–Date

—

–Time

–ID –Password

Not stored

Max. 16 characters Not stored

Off

— —

Appendix

*1 Availability depends on your phone system. Contact your administrator for further information. *

2 Max. 128 characters *3 This item is displayed only during initial setup. *4 The unit will restart even if it is being accessed through the Web user interface or on a call.

Advanced Settings Menu Layout

Xsi Setting

Sub Item Description Setting Default

Xsi Setting

Specifies the ID and password

or the Xsi service.

Line 1–12

–ID –Password

*1 This item is displayed only when the feature is enabled. Contact your administrator for further

nformation.

*2 Max. 128 characters

Not stored

Page 74

Appendix

UC Setting

Sub Item Description Setting Default

UC Setting

Specifies the ID and password

or the Broadsoft UC service

(IM&P).

*1 This item is displayed only when the feature is enabled. Contact your administrator for further

nformation.

*2 Max. 128 characters

Call Settings

Sub Item Description Setting Default

Block Anonymous Specifies whether or not to

lock incoming anonymous

calls.

Anonymous Call Specifies whether or not to

ake outgoing anonymous

m calls.

Block Caller ID Edits/deletes the phone

umbers to reject incoming

n calls.

Anywhere

Remote Office

SimultaneousRing

Specifies/edits the Xsi’s

nywhere settings.

Specifies the Xsi’s Remote

ffice setting.

Specifies the Xsi’s

imultaneous Ring setting.

System Lock Selects whether to lock the Call

ettings menu.

–ID –Password

Line 1–12

On Off

Line 1–12

On Off

Enter Number

, edit number*2, delete number, delete all numbers

Line 1–12 Registration: –Name –Phone Number

Edit: –Status

Off

Name

– –Phone Number –Alt. Number

Line 1–12 –Status

On Off

Phone Number

–

Line 1–12 –Status

On Off –

Phone Number

Off

Not stored

Off

Not stored

—

Off

*1 If the Xsi’s service is available, you can select this item. Contact your administrator for further

nformation.

*2 In a phone number that exceeds 32 digits, the exceeding digits will not be displayed.

Page 75

Appendix

*3 Password is required (4 digits).

Executive Filtering

Sub Item Description Setting Default

Executive Filtering

Sets whether to filter calls to an

xecutive terminal using the

e Broadsoft Executive-Assistant feature.

*1 This item is displayed only when the feature is enabled. Contact your administrator for further

nformation.

Assistant Settings

Sub Item Description Setting Default

Assistant Filtering

Sets whether to filter calls to an

ssistant terminal using the

a Broadsoft Executive-Assistant feature.

Divert Setting

Sets the transfer feature for an

xecutive terminal using the

Broadsoft Executive-Assistant feature.

*1 This item is displayed only when the feature is enabled. Contact your administrator for further

nformation.

Line 1–12

On Off

Line 1–12 Specify a line as "Executive".

On Off

Phone Number

Off

Page 76

Appendix

Specifications

X-HDV330

Item Specifications

Power Supply AC adaptor / PoE (IEEE 802.3af) Power Consumption PoE

Maximum Power Consumption Approx. 4.4 W Operating Environment 0 °C (32 °F) to 40 °C (104 °F) Ethernet Port LAN: 1 (RJ45), PC: 1 (RJ45) Ethernet Interface 10Base-T/100Base-TX/1000Base-T

Wideband Codec G.722 Narrowband Codec G.711a-law / G.711µ-law / G.729a Multiple Line 12 LCD Display 4.3-inch color TFT with touch panel

LCD Size LCD Backlight 8 levels VoIP Connection Method SIP Speaker 1 Microphone 1 Headset Jack 1 (RJ9) EHS Jack 1 (ø3.5 mm [1/8 in], for EHS only) Bluetooth 1 (Class 1) Dimensions

Width ´ Depth ´ Height;

( stand attached)

Weight (with handset, handset c

ord and stand)

tand-by: approx. 2.7 W (ECO mode off), approx. 2.2 W (ECO mode on) Talking: approx. 3.5 W (ECO mode off), approx. 2.8 W (ECO mode on) AC Adaptor Stand-by: approx. 2.6 W (ECO mode off), approx. 1.9 W (ECO mode on) Talking: approx. 3.4 W (ECO mode off), approx. 2.7 W (ECO mode on)

Auto / 100MB-FULL / 100MB-HALF / 10MB-FULL / 10MB-HALF)

( Auto MDI / MDIX

6,772,216 colors (Full color)

1 480 ´ 272 pixels

"High" position: 195 mm ´ 190 mm ´ 209 mm (7.7 in ´ 7.5 in ´ 8.3 in) "Low" position: 195 mm ´ 184 mm ´ 188 mm (7.7 in ´ 7.3 in ´ 7.4 in)

850 g (1.87 lb)

Page 77

Appendix

KX-HDV20

Item Specifications

Power Supply Power Consumption Stand-by: approx. 0.5 W Maximum Power Consumption Approx. 1.5 W Operating Environment 0 °C (32 °F) to 40 °C (104 °F) LCD Display Monochrome graphical LCD Size LCD Backlight 6 levels (Always On/Automatic/Always Off) Dimensions

Width ´ Depth ´ Height;

( stand attached)

Weight (with stand) 430 g (0.95 lb)

*1 The KX-HDV20 can be used only when the KX-HDV330 is receiving power from the optional AC

daptor.

Power is supplied from the KX-HDV330.

384 pixels, 12 lines

160 ´

"High" position: 110 mm ´ 176 mm ´ 178 mm (4.3 in ´ 6.9 in ´ 7.0 in) "Middle" position: 110 mm ´ 176 mm ´ 154 mm (4.3 in ´ 6.9 in ´ 6.1 in) "Low" position: 110 mm ´ 175 mm ´ 121 mm (4.3 in ´ 6.9 in ´ 4.8 in)

Page 78

Appendix

Troubleshooting

Common Issues and Solutions

eneral Use

Issue Possible Cause Solution The display is blank. The unit is not receiving power. The unit is not designed to function

The unit is not

erforming properly.

I cannot hear a dial

one.

t I cannot cancel the

honebook lock.

p I forgot my password. — Consult your administrator or dealer. The date and time are

ot correct.

n The Message/Ringer

amp is lit.

The KX-HDV20 will

ot turn on.

Cables or cords are not connected properly.

Your connection settings are

ncorrect.

An error has occurred. Restart the unit.

— Confirm that the LAN cable is

The password you entered was incorrect.

— Adjust the date and time of the unit.

You received a voice message while you were on the phone or away from your desk.

The KX-HDV330 is receiving power via Power-over-Ethernet

(PoE).

hen there is a power failure. Make

w sure that the device supplying PoE is receiving power and that the Ethernet cable is properly connected. If an AC adaptor is connected, confirm that the AC adaptor is connected and receiving power.

Check all connections.

R Consult your administrator to

confirm that your settings are correct.

R If the problem persists, consult

your dealer.

properly connected. Enter the correct password.

Check the voice message.

Connect the KX-HDV330 to an AC power outlet using the optional AC adaptor.

Making and Receiving Calls

Issue Possible Cause Solution I cannot make calls. The phone number was entered

ncorrectly.

The phonebook list is being

mported or exported.

R Confirm that you have entered

the phone number of the other party correctly.

R Consult your administrator or

dealer.

R Wait a few minutes for the

operation to complete.

R Confirm with your administrator or

dealer.

Page 79

Issue Possible Cause Solution I cannot make long

istance calls.

The unit does not ring

hen a call is

w received.

Your telephone service does not allow you to make long distance calls.

The ringer is turned off. Press the [j] volume key while a

Make sure that you have subscribed to your telephone company’s long distance service.

call is being received, or change the ringer volume setting.

Appendix

While talking to an

utside party, the line

o is disconnected.

Sound Quality

Issue Possible Cause Solution The other party

annot hear my voice.

Sound cuts out; I can

ear myself through

h the speaker.

Your phone system/service may impose a time limit on outside calls.

The unit is muted.

If you are using the

peakerphone, objects may be

s obstructing the microphone.

You are too far away from the microphone.

The environment is not suited to

peakerphone calls.

The unit was moved during a call. Do not move the unit while on a call. Objects are obstructing the

icrophone.

The other party is using a

alf-duplex speakerphone.

Consult your dealer to extend the time limit, if necessary.

Press t

urn off the mute feature.

Do not obstruct the unit’s microphone during calls. Keep your hands, as well as common objects such as folders, cups, and coffee pots away from the unit during calls.

Try speaking closer to the microphone.

R Do not use the unit within 2 m

(6 ft 7 in) of projectors, air conditioning devices, fans, or other audible or electrical noise emitting devices.

R If using the unit in a room with

windows, close the curtains or blinds to prevent echoes.

R Use the unit in a quiet

environment.

Do not obstruct the unit during calls. Keep your hands, as well as common objects such as folders, cups, and coffee pots away from the unit during calls.

If the other party is using a half-duplex speakerphone, sound may cut out occasionally during calls. For best performance, the other party should use a full-duplex speakerphone.

/[MUTE/AUTO ANS] to

Page 80

Appendix

Phonebook List

Issue Possible Cause Solution I cannot add or edit

ntries to the

phonebook list.

Bluetooth Headset

Issue Possible Cause Solution I cannot have a

onversation using

c the Bluetooth headset.

The phonebook list is full. Delete any unnecessary entries.

The headset is not registered. Make sure that the headset is

An EHS headset is connected. Remove the EHS headset from the

The headset is not charged. Make sure that the headset is

The maximum number of entries in the phonebook list is 2500.

properly registered to the unit.

eadset jack. Priority is given to the EHS headset when both are connected.

roperly charged by following the

p instructions in the headset’s documentation.

Page 81

Appendix

Error Messages

uring operation, error messages might appear on the unit. The following table lists these messages and

D possible causes and solutions.

Error Message Possible Cause Solution

Error:001 C

heck LAN cable.

Error:002

P Address

I Collision

Error:002 I

P Address

Error:003

ot Registered

Memory Full

No Entries

Need Repair

Phonebook Error

The LAN cable is not connected. Check all connections.

The unit’s network settings are

ncorrect.

Failed to register to SIP server. Consult your system administrator

The phonebook is full and cannot

tore the new item.

s When trying to view the

honebook: No items have been

p stored. See “Storing an Item in the Personal Phonebook”, Page 41. When trying to view the Incoming or Outgoing Call Log: No logs have been stored.

Device fault. Contact your phone system dealer/

The memory became full during a

honebook download.

Consult your system administrator or dealer.

r dealer.

o Remove unnecessary data in the

phonebook and try again.

ervice provider.

s R Remove unnecessary data in the

phonebook, or consult your administrator regarding the number of items being downloaded.

R This message disappears if you

access the phonebook.

Page 82

Appendix

Revision History

KX-HDV330 Software File Version 01.015

Changed Contents

R D

isplay Option—Standby Display (Page 69)

Page 83

WALL MOUNTING TEMPLATE 1

(KX-HDV330, optionally with 1 attached KX-HDV20)

1. Drive the screws into the wall as indicated.

2. Hook the unit onto the screw heads.

Note:

Make sure to set the print size to correspond with the

size of this page. If the dimensions of the paper

output still deviate slightly from the measurements

indicated here, use the measurements indicated here.

83 mm (3 ¼ in)

100 mm (3 15⁄

in)

One screw here

One screw at either point

152 mm (6 in)

For KX-HDV330

For KX-HDV20

Page 84

83 mm (3 ¼ in)

100 mm (3

⁄

in)

One screw here

One screw at either point

WALL MOUNTING TEMPLATE 2 (For mounting 2 or more KX-HDV20 units)

1. Drive the screws into the wall as indicated.

2. Hook the unit onto the screw heads.

Note:

Make sure to set the print size to correspond with the size of this page. If the dimensions of the paper output still deviate slightly from the measurements indicated here, use the measurements indicated here.

111 mm (4 ⅜ in)

Previously mounted KX-HDV20

(for reference)

For KX-HDV20 to mount

Page 85

Notes

Page 86

Notes

Page 87

Notes

Page 88

1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Web Site: http://www.panasonic.net/pcc/support/sipphone/

Two Riverfront Plaza, Newark, NJ 07102-5490 Web Site:

http://www.panasonic.net/pcc/support/sipphone/

5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Web Site:

http://www.panasonic.com/ca/

his material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for

T internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

PNQX7593YA PD1015SM1016

Panasonic KX-HDV330 User Manual

Introduction

Table of Contents

Important Information

Important Information

For Users in European Countries

For Users in the United Kingdom

For Users in Australia

For Users in Australia and the United Kingdom

For Users in New Zealand

For Users in the United States

For Users in Canada

For Best Performance

Before Operating the Telephones

Accessory Information

Location of Controls

The Display and Icons

Adjusting the Volume

Incoming/Outgoing Call Log

Setting the Password

Selecting the Display Language

Entering Characters

Bluetooth Headset

Basic Operation

Making Calls

Making Calls

Basic Calling

Easy Dialing

Making a Multicast Voice Paging call

Receiving Calls

Receiving Calls

Answering Calls

Hands-free Mode

Training Mode

During a Conversation

During a Conversation

Before Leaving Your Desk

Call Forwarding/Do Not Disturb

Listening to Voice Mail Messages

Xsi Visual Voice Mail

Using the Phonebook

Using the Phonebook

Using the Personal Phonebook

Using the Shared Phonebook

ECO Mode

Checking the Line Status

Customizing the Telephone

Customizing the Telephone

Installation and Setup

Installation and Setup

Updating the software

Appendix

Appendix

Revision History