Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future
use.
Note
R In this manual, the suffix of each model number is omitted unless necessary.
R The
illustrations such as some keys may differ from the appearance of the actual product.
R Certain products and features described in this document may not be available in your
country or area. Contact your phone system dealer/service provider.
R The contents and design of the software are subject to change without notice.
Document Version: 2015-08
MODEL NO.
MAC ADDRESS
DATE OF PURCHASE
NAME OF DEALER
DEALER’S ADDRESS
DEALER’S TEL. NO.
SERIAL NO.
Introduction
Outline
his manual describes information about the installation and operation of KX-HDV230.
T
Related Documentation
R Quick Start Guide
Describes basic information about the installation and safety precautions to prevent personal injury
and/or damage to property.
R Administrator Guide
Describes detailed information about the configuration and management of this unit.
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/sipphone/
For Future Reference
Record the information in the space below for future reference.
Note
R The serial number and MAC address of this product may be found on the label affixed to the bottom of
the unit. You should note the serial number and MAC address of this unit in the space provided and
retain this manual as a permanent record of your purchase to aid in identification in the event of theft.
2
Table of Contents
Important Information
Important Information ..........................................
For Users in European Countries .......................5
For Users in the United Kingdom ........................5
For Users in Australia .........................................5
o avoid unauthorized access to this product:
– Keep the password secret.
– Change the default password.
– Set a password that is random and cannot be easily guessed.
– Change the password regularly.
R This product can store your private/confidential information. To protect your privacy/confidentiality, we
recommend that you erase the information such as the phonebook or call log from the memory before
you dispose of, transfer or return the product, or have the product repaired.
R It is recommended that you lock the phonebook to prevent stored information from being leaked.
Information for Users on Collection and Disposal of Old Equipment and used
atteries
B
Information for Users on Collection and Disposal of Old Equipment and used Batteries
These symbols on the products, packaging, and/or accompanying documents mean
t
hat used electrical and electronic products and batteries should not be mixed with
general household waste.
For proper treatment, recovery and recycling of old products and used batteries, please
take them to applicable collection points, in accordance with your national legislation
and the Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable
resources and prevent any potential negative effects on human health and the
environment which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries,
please contact your local municipality, your waste disposal service or the point of sale
where you purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with
national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries outside the European Union
T
hese symbols are only valid in the European Union. If you wish to discard these
items, please contact your local authorities or dealer and ask for the correct method of
disposal.
Note for the battery symbol (bottom two symbol examples):
his symbol might be used in combination with a chemical symbol. In this case it
T
complies with the requirement set by the Directive for the chemical involved.
4
Important Information
For Users in European Countries
T
he following declaration is applicable to KX-HDV230NE/KX-HDV230X only
For information of Compliance with EU relevant Regulatory Directives,
ontact to Authorized Representative:
C
Panasonic Testing Center
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Ecodesign information
Ecodesign information under EU Regulation (EC) No.1275/2008 amended by (EU) Regulation No.
801/2013.
=======================================
Please visit here: www.ptc.panasonic.eu
click [Downloads]
® Energy related products information (Public)
=======================================
Power consumption in networked standby and guidance are mentioned in the web site above.
For Users in the United Kingdom
R T
his unit is designed to be installed under controlled conditions of ambient temperature and a relative
humidity.
R Avoid installing the unit in damp or humid environments, such as bathrooms or swimming pools.
R 999 and 112 can be dialed on the product after accessing the outside line for the purpose of making
outgoing calls to the BT emergency (999) and (112) services.
The method for accessing an outside line differs depending on the SIP server. For details, confirm the
features of the SIP server.
For Users in Australia
ARNING
W
R Please ensure that a separate telephone, not dependent on local power, is available for emergency
use.
R This equipment will be inoperable when mains power fails.
R No “000” or other calls can be made from this device during a mains power failure.
5
Important Information
For Users in Australia and the United Kingdom
R T
his unit is capable of being used in conjunction with hearing aids fitted with inductive
coil pick-ups. The handset should be held as for normal conversation. For operation,
the hearing aid should be set to its "T" position or as directed in the operating
instructions for the hearing aid.
R T
his unit is designed to aid the visually handicapped to locate dial keys and buttons.
For Users in New Zealand
his equipment shall not be set to make automatic calls to the Telecom ‘111’ Emergency Service.
R T
PTC General Warning
R The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no
endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides
no assurance that any item will work correctly in all respects with another item of Telepermitted
equipment of a different make or model, nor does it imply that any product is compatible with all of
Telecom’s network services.
The Use of IP Networks through the PSTN
R Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is
formulated and addressed. Telecom Access Standards recommends that suppliers, designers and
installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the
design of their networks. The overall aim is to minimize delay, distortion and other transmission
impairments, particularly for those calls involving cellular and international networks, which already
suffer extensive delay.
Echo cancellation
R Echo cancelers are not normally required in the Telecom PSTN because geographic delays are
acceptable where CPE return loss is maintained within Telepermit limits. However, those private
networks making use of Voice over IP technology are required to provide echo cancellation for all
voice calls. The combined effect of audio/VoIP conversion delay and IP routing delay can cause the
echo cancellation time of ³ 64 ms to be required.
Important Notice
R Under power failure conditions this appliance may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
R No “111” or other calls can be made from this device during a mains power failure.
For Users in the United States
N
ote
R This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
6
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Important Information
television reception, which can be determined by turning the equipment off and on, the user is
ncouraged to try to correct the interference by one or more of the following measures:
e
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY
NUMBERS:
1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2. Perform such activities during off-peak hours, such as early morning or late evening.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate this product.
Hearing Aid Compatibility
This telephone provides magnetic coupling for hearing aids as defined by the FCC in 47 CFR Section
68.316. Use only handsets or other acoustic devices with this equipment that are compliant with the
hearing aid compatibility requirements of FCC Part 68.
When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are
not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional
headset accessory or the speakerphone option (if applicable) when using this phone. Consult your
audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate
shielding to RF energy commonly emitted by digital devices.
Compliance with TIA-1083 standard:
Telephone handsets identified with
his logo have reduced noise and
t
interference when used with T-Coil
equipped hearing aids and cochlear
implants.
Responsible Party
P
anasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490
Technical Support
Panasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490
Telephone: 1 (800) 528-6747 Option 1
7
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Important Information
For Users in Canada
I
ndustry Canada Notices and Other Information
This product meets the applicable Industry Canada technical specifications.
Note
R This Class B digital apparatus complies with Canadian ICES-003.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate this product.
Compliance with TIA-1083 standard:
Telephone handsets identified with
his logo have reduced noise and
t
interference when used with T-Coil
equipped hearing aids and cochlear
implants.
8
Important Information
For Best Performance
E
nvironment
R Keep the product away from heating appliances and devices that generate electrical noise, such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of
the product.
R Do not place the product in rooms where the temperature is less than 0 °C (32 °F) or greater than
40 °C (104 °F).
R Allow 10 cm (3–15/16 in) clearance around the product for proper ventilation.
R Avoid environments with excessive smoke, dust, moisture, mechanical vibration, shock, or direct
sunlight.
R The apparatus is designed to be installed and operated under controlled conditions of ambient
temperature and a relative humidity.
Routine Care
R Unplug the AC adaptor from the AC outlet and disconnect the Ethernet cable before cleaning.
R Wipe the product with a soft cloth.
R Do not clean the product with abrasive powder or with chemical agents such as benzine or thinner.
R Do not use liquid cleaners or aerosol cleaners.
R Clean the terminal of the charger periodically.
Placement
R Do not place heavy objects on top of the product.
R Care should be taken so that objects do not fall onto, and liquids are not spilled into, the product.
R Place the charger on a flat surface.
Optional Equipment
R A KX-HDV20 (20 Key Expansion Module) can be used with the product.
R The KX-HDV20 can be used only when the product receives power from the optional AC adaptor; it
cannot be used when the product receives power via Power-over-Ethernet (PoE).
R Up to 5 KX-HDV20 units can be connected to the product.
However, if you mount the product on a wall, mount in with only one KX-HDV20 unit attached to the
KX-HDV230. To mount a second KX-HDV20 unit or more, mount each in turn, unattached to the main
unit.
9
Before Operating the Telephones
Accessory Information
Included Accessories
Handset: 1Handset Cord: 1Stand: 1
Wall Mounting Adaptor: 1
*1 The two large screws are for mounting the unit on the wall. The small screw is for attaching the wall
m
ounting adaptor to the unit.
Screws for wall mounting: 3
*1
Optional Accessories
ItemModel
*
AC Adaptor
*1 This unit complies with the IEEE 802.3af Power-over-Ethernet (PoE) standard. If PoE is available on
y
In this case, no AC adaptor is needed. However, if PoE is not available or if you will use a KX-HDV20
(20 Key Expansion Module), you will need to connect an AC adaptor to the unit.
*2 To order an optional AC adaptor, please order using the "KX-A422xx" model number.
For details about which AC adaptor model number you should order, consult your dealer.
1
our network, this unit can receive the necessary power from the network through the Ethernet cable.
KX-HDV230NE/
X-HDV230RU
K
KX-HDV230XKX-A422AG (PNLV228)/
KX-HDV230SXKX-A422SX (PNLV228)
KX-HDV230/
X-HDV230C
K
AC Adaptor Model No.
KX-A422CE (PNLV228)
X-A422AL (PNLV228)/
K
KX-A422BR (PNLV228)/
KX-A422CE (PNLV228)/
KX-A422UK (PNLV228)/
KX-A422X (PNLV228)
or details about the main LCD, see “Main Display”, Page 19.
Soft Keys
/B/C (located from left to right) are used to select the item displayed on the bottom line of the
A
display. For details about the soft keys, see “Soft Keys”, Page 22.
Navigator Key
T
he Navigator Key includes four direction keys. The direction keys are used to move the cursor to
select an item. If in standby mode, pressing the keys perform the following functions:
LEFT (F) a Used to display the Incoming call log.
RIGHT (E) a Used to open the phonebook.
*1 When the BroadCloud (Presence) feature is enabled, the phone will operate as follows. Contact
your administrator for further information.
LEFT: Used to display Presence.
RIGHT: Used to display Favorites.
/CANCEL
Used to cancel the selected item.
Ringer/Message Waiting/Missed Call Indicator
The lamp flashes when you are receiving a call, or when you have an unread message or missed
call notification.
Program Keys [01–12] (Function Keys
Used to perform the assigned function. When a key is assigned as a Line Status key, it can be used
to confirm the status of the line. The assigned key name can be confirmed on the self-labeling LCD.
1
*
*1
*1
)
17
Before Operating the Telephones
For details about changing the program keys, see “Changing the Function Keys (Program Keys and
SS Keys)”, Page 49.
D
Handset Hook
eeps the handset stable when the unit is mounted on a wall. For details, see “Hooking the
K
Handset”, Page 62.
Headset Jack
O
ptional headsets can be used with this unit. (Not all operations with the headsets can be
guaranteed.) For up-to-date information about headsets that have been tested with this unit, refer to
the following web site:
http://www.panasonic.net/pcc/support/sipphone/
/MESSAGE
sed to access your voice mailbox.
U
/ /REDIAL
U
sed to redial the last dialed number.
/HEADSET
Used for performing headset operations.
/MUTE/AUTO ANS
U
sed to receive an incoming call in hands-free mode or mute the microphone/handset during a
conversation.
/VOL
sed to adjust the ringer/receiver volume.
U
/ /HOLD
uring talking, used to place a call on Hold. In standby mode, used to retrieve a call on hold if there
D
is one.
Microphone
U
sed for hands-free conversation.
/SP-PHONE
sed for performing hands-free operations.
U
/ /TRANSFER
Used to transfer a call to another party.
/CONF
sed to establish a multiple-party conversation.
U
Page Key
Used to switch the page of program keys displayed on the self-labeling LCD. There are two pages of
12 program keys.
Self-labeling LCD
F
or details about the self-labeling LCD, see “Sub Display (Self-labeling LCD)”, Page 20.
DSS Keys [01–20] (Function Keys
Used to perform the assigned function. When a key is assigned as a Line key, it can be used to
confirm the status of the line. The key name that you assigned is displayed on the KX-HDV20’s
self-labeling LCD. For details about changing the DSS keys, see “Changing the Function Keys
(Program Keys and DSS Keys)”, Page 49.
2
DSS Page Key
*
Used to switch the page of DSS keys displayed on the KX-HDV20 self-labeling LCD. There are two
pages of 20 DSS keys.
*1 In this manual, "Function key" refers to both program keys and DSS keys.
*2 These keys can be used when you connect a KX-HDV20 to the unit.
Note
R "DSS" stands for "Direct Station Selection".
*
1)*2
18
The Display and Icons
Call Log
Menu
Line1
Dec.31 12:45PM
ECO
Fwd
DND
Auto Ans.
ECO
Main Display
[
Example]
Pictographs
Before Operating the Telephones
Suffix
(none)/CNE/RU/SX/X
Call Forwarding
Do Not Disturb
Auto Answer
Ringer Off
ECO Mode
Off-hook Monitor
Training Mode
Standby display page switcher
Date and Time Display
Missed Call, New Message, or Name/Number Display
Soft Keys
or more information, see “Soft Keys”, Page 22.
F
Note
R In standby mode, the line name is displayed. In all other modes, if only one line is configured on the
telephone, the line name is not displayed.
R Example images of the display in this manual are samples only, and the actual screen on your phone
may vary in color and/or appearance.
Meaning
19
12
10
09
07
06
05
03
02
01
020
019
018
016
015
014
013
012
011
010
008
007
006
005
004
003
002
001
A
C
BB
Before Operating the Telephones
Sub Display (Self-labeling LCD)
Example]
[
*
KX-HDV230
1
KX-HDV20 (Optional model)
*2
*1
p to 24 keys (12 keys ´ 2 pages) can be registered.
U
*2
Up to 40 keys (20 keys ´ 2 pages) can be registered.
Pictographs
PictographMeaningPictographMeaning
(Number)No function is assigned.Phonebook
One Touch DialCall History
Line StatusWrap Up
BLFDirected Call Pickup
ACD (Login/Logout)Call Forward
Line
Function Label Name
Page Information
Hoteling/HospitalityTransfer
ConferenceBlind Transfer
IndicationMeaning
Displaying page 1
Simultaneous Ring
Park
Park Retrieve
20
Before Operating the Telephones
IndicationMeaning
Displaying page 2
Note
mages of the display in this manual are samples only. The actual screen on your phone may vary in
R I
color and/or appearance.
21
Back
Answer
Conf
Line
Menu
OK
Call
Blind
Before Operating the Telephones
Soft Keys
cons and information shown on the display will vary depending on the context. To select an item shown
I
on the display, press the corresponding soft key.
Icons may differ from the appearance of the actual product.
Soft Key A (Left key)
Suffix
(none)/CNE/RU/SX/X
Soft Key B (Middle key)
Suffix
(none)/CNE/RU/SX/X
Meaning
Opens the phonebook. Pressing this key for more than 2 seconds
l
ocks the phonebook.
Returns to the previous display.
Displayed when in Phonebook Lock. Pressing this key and then
ntering the password (default: not registered), unlocks the
e
phonebook temporarily. Pressing for more than 2 seconds, then
entering the password (default: not registered), unlocks the
phonebook. If no password has been set, you cannot lock the
phonebook. For details about setting the password, see “Setting
the Password”, Page 27.
Answers a call.
Establishes a multiple-party conversation (Conference).
Opens the line selection screen.
Meaning
Opens the main menu.
Confirms the entry.
Makes a call.
Soft Key C (Right key)
(none)/CNE/RU/SX/X
22
Suffix
Turns the ringer off.
Stores a new item in the phonebook.
Meaning
Opens the Outgoing Call Log.
Opens the Incoming Call Log.
Performs an unscreened (blind) transfer.
ABC
0 - 9
Reject
Next
Clear
Search
AM/PM
Cancel
Delete
Save
Fwd/DND
HOT0
HOT9
Page
Park
Call Log
Recall
Pause
Menu
OK
OK
Before Operating the Telephones
Suffix
(none)/CNE/RU/SX/X
*1
—
*1*2
*1*2
*1
*1
Meaning
Displayed when in Latin character entry mode.
Displayed when in Numeric character entry mode.
Displayed when in Special character (Extended 1) entry mode.
Used to reject an incoming call.
Advances to the next display.
Clears digits or characters.
Searches for an item in the phonebook alphabetically.
Used to select AM or PM when setting the time.
Used to cancel the setting.
Used to delete the setting.
Used to save a setting.
Displayed when in Special character (Extended 2) entry mode.
Used to set Call Forwarding and Do Not Disturb.
Displayed when in Greek character entry mode.
Displayed when in Cyrillic character entry mode.
Dials the number assigned to the Hot Key.
Used to make a Multicast Voice Paging call.
Used to retrieve a parked call (Call Parking).
Opens the call log.
*1
*1*2
*1 This soft key can be configured to appear as Soft Key A, B, or C.
2 This soft key is displayed only when configured on the telephone.
*
Editing Soft Keys
Changing the default settings
[In standby mode]
1.
2. [D]
/[C]: "Basic Settings" a
3. [D]
/[C]: "Key Option" a
Disconnects the current call and allows you to make another call
ithout hanging up.
w
Inserts a dialing pause.
23
OK
OK
OK
OK
Menu
OK
OK
OK
OK
OK
OK
OK
Menu
OK
OK
OK
OK
OK
OK
OK
Before Operating the Telephones
/[C]: "Soft Key Edit" a
4. [D]
/[C]: Select a desired soft key. a
5. [D]
6. [D]
/[C]: "Standby"/"Talking" a
7. [D]
/[C]: "Default" a
Assigning Function Keys
[In standby mode]
1.
/[C]: "Basic Settings" a
2. [D]
/[C]: "Key Option" a
3. [D]
4. [D]
/[C]: "Soft Key Edit" a
5. [D]
/[C]: Select a desired soft key. a
6. [D]/[C]: "Standby"/"Talking" a
/[C]: "Function Key" a
7. [D]
/[C]: Select the desired item. a
8. [D]
Assigning Hot Key Dial keys
[
In standby mode]
1.
2. [D]/[C]: "Basic Settings" a
/[C]: "Key Option" a
3. [D]
/[C]: "Soft Key Edit" a
4. [D]
/[C]: Select a desired soft key. a
5. [D]
6. [D]
/[C]: "Standby"/"Talking" a
7. [D]
/[C]: "Hot Key Dial" a
8. [D]/[C]: Select the desired item. a
24
Main Menu
Menu
ress
P
Before Operating the Telephones
to display the following main menu.
all Center
C
Used to access the Call Center feature.
Presence
Used to access the Presence feature.
Fwd/DND
Sets the Call Forwarding or Do Not Disturb features.
See “Call Forwarding/Do Not Disturb”, Page 38.
Paging
Makes a Multicast Voice Paging call.
See “Making a Multicast Voice Paging call”, Page 32.
New Phonebook
Adds a new entry into the local phonebook.
See “Storing an Item in the Local Phonebook”, Page 40.
Incoming Log
Used to display the incoming call log.
See “Incoming/Outgoing Call Log”, Page 26.
Outgoing Log
Used to display the outgoing call log.
See “Incoming/Outgoing Call Log”, Page 26.
Phonebook
Used to access the local or remote phonebook.
See “Using the Phonebook”, Page 39.
ECO Mode
Sets the ECO mode feature.
See “ECO Mode”, Page 45.
*1
*1
*1
Line Status
Used to display the status of each line on the main LCD.
See “Checking the Line Status”, Page 46.
Basic Settings
Used to access the basic settings menu.
See “Changing the Basic Settings”, Page 53.
System Settings
Used to access the system settings menu.
See “Changing the System Settings”, Page 53.
Application
Used to access the Application feature.
*1 This item is displayed only when the feature is enabled. Contact your administrator for further
*1
information.
25
Back
OK
Call Log
OK
Before Operating the Telephones
Adjusting the Volume
Adjusting the Receiver/Speaker/Headset Volume
. [k]/[j] volume key: Adjust the volume during a conversation.
1
Note
R Both receiver volume and headset volume are adjusted in training mode. See “Training Mode”,
Page 34.
Adjusting the Ringer Volume or Turning the Ringer Off
[In standby mode]
1. [k]/[j] volume key: Adjust the ringer volume.
Note
R For details about setting the ringer pattern, see “Incoming Option”, Page 65.
Adjusting the Ringer Volume or Turning the Ringer Off while Ringing
W
hile receiving a call, do the following to adjust the ringer volume or turn the ringer off:
Note
R If you attach a headset while receiving an incoming call, ringing will be heard from the speaker.
To adjust the ringer volume
1. [k]/[j] volume key: Adjust the ringer volume.
2.
To turn the ringer off
1.
: Exit.
*
1 The adjusted volume level will also be used for subsequent calls.
Incoming/Outgoing Call Log
Displaying the Incoming Call Log
[
In standby mode]
1. [F]
2. [D]/[C]: "Incoming Log" a
Note
f "Missed Calls" is displayed on the LCD in standby mode, select "Missed Call" at step 2.
R I
Displaying the Outgoing Call Log
[
In standby mode]
1.
/[C]: "Outgoing Log" a
2. [D]
Note
R I
f "Missed Calls" is displayed on the LCD in standby mode, select "Missed Call" at step 2.
26
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