Ontrack EASYRECOVERY Users Manual

Ontrack®

EasyRecovery™

User’s Guide

Notice to Users

Ontrack® EasyRecovery™ software has been developed, licensed and copyrighted by Kroll
Ontrack Inc. Use of the software is governed by the terms and conditions of the end user license
agreement contained within the software.

This manual should not be construed as any representation or warranty with respect to the
software named herein. Occasionally, changes or variations exist in the software that is not
reflected in the manual. Generally, if such changes or variations are known to exist and affect
the product significantly, a release note or README file will accompany the User’s Guide and/
or the distribution CD-ROM, or will be available through Software Updates. In that event,
please read the release notes or README file before using this product.

Trademarks

Kroll Ontrack, Ontrack, EasyRecovery and other names of Kroll Ontrack brand and product
names referred to herein are trademarks or registered trademarks of Kroll Ontrack Inc. in the
United States and/or other countries. All other brand and product names are trademarks of their
respective holders.

Copyrights

Copyright® 2000-2009 Kroll Ontrack Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcrib ed, stored in a retrieval

system, or translated into a language or computer language, in any form by any means,
electronic, mechanical, optical, chemical, manual or otherwise, without the express written
consent of Kroll Ontrack Inc.

Printed in the USA.

Manual Conventions

This manual uses a number of conventions that make it easier to read and understand.

 This font denotes button and field names
 This font denotes menus and menu paths

You will see this 123 graphic any time there are numbered steps
or instructions.

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Ontrack® EasyRecovery™ User Guide

Notes contain additional information that may not directly r elate
to the current text, but is important to know.

Warnings contain important information that you must be aware
of to avoid possible system problems.

The term “click,” as in “Clic k Next to continue” means that you move the mouse pointer over
the specified area on your screen, and click with the primary mouse button.

The term “right-click,” as in “Right-click on the tray icon” means that you move the mouse
pointer over the specified location and click the secondary mouse button (the right button if
you’re right-handed).

Getting Help

THIS MANUAL

This manual will get you started installing and using Ontrack EasyRecovery. It provides an
introduction and explanation of the tools in Ontrack EasyRecovery, and describes how to use
each one.

ONLINE HELP

The Ontrack EasyRecovery online help system is available by several access methods:

 Select the Help Topics item from the Help menu.
 All tool pages have help, click the Help button.

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Ontrack® EasyRecovery™ User Guide

TECHNICAL/CUSTOMER SUPPORT

Free technical support is available for one year from the date you purchase Ontrack
EasyRecovery. Please contact us if you have any Ontrack EasyRecovery questions or problems.
We would also be pleased to hear from you if you have suggestions or special requests
regarding any of our products.

Technical support and data recovery questions can be submitted electronically via e-mail or by
visiting the Kroll Ontrack website:

United States www.ontrackdatarecovery.com [e-mail]
United

Kingdom
Canada www.ontrackdatarecovery.ca [e-mail]
Australia www.ontrackdatarecovery.com.au [e-mail]
Austria www.ontrack.at [e-mail]
Belgium www.ontrackdatarecovery.be [e-mail]
France www.ontrack.fr [e-mail]
Germany www.ontrack.de [e-mail]
Hong Kong www.ontrackdatarecovery.com.hk [e-mail]
Ireland www.ontrackdatarecovery.co.uk [e-mail]
Italy www.ontrackdatarecovery.it [e-mail]
Japan www.ontrack-japan.com [e-mail]
Lithuania www.abakas.lt/index.php [e-mail]
Netherlands www.ontrackdatarecovery.nl [e-mail]
Norway www.ibas.no [e-mail]
Poland www.krollontrack.pl [e-mail]

www.ontrackdatarecovery.co.uk [e-mail]

Russia www.ontrack.ru [e-mail]
Singapore www.ontrackdatarecovery.com.sg [e-mail]
Spain www.ontrackdatarecovery.es [e-mail]
Sweden www.ibas.se [e-mail]
Switzerland www.datenrettung.ch [e-mail]

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Ontrack® EasyRecovery™ User Guide

You can get technical support by telephone for Ontrack EasyRecovery software by calling:

United States 952 937 2121
United Kingdom [phone]
Canada 952 937 2121
Australia 1800 872 259
Austria [phone]
Belgium [phone]
France 0820 098 772
Germany [phone]
Hong Kong Hong Kong: [phone]

Taiwan: +00 801 611 466
China: Northern Region: [phone]
China: Southern Region: [phone]

Macau: +800 079
Ireland [phone]
Italy [phone]
Japan [phone]
Lithuania 370 699 13000
Netherlands [phone]
Norway [phone]
Poland Katowice: [phone]

Warszawa: [phone]
Russia [phone]
Singapore 1800 872 2599
Spain 900 112 012
Sweden [phone]
Switzerland [phone]

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Table of Contents

Chapter 1: Welcome to Ontrack EasyRecovery . . . . . . . . . . . .1

Welcome to Ontrack EasyRecovery Software! . . . . . . . . . . . . . . 1

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Installing Ontrack EasyRecovery . . . . . . . . . . . . . . . . . . . . . . . 3

Starting Ontrack EasyRecovery . . . . . . . . . . . . . . . . . . . . . . . . 4

Updating Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Removing Ontrack EasyRecovery . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Categories & Tool Components . . . . . . . . . . . . . . .6

Chapter 3: Ontrack EasyRecovery Categories . . . . . . . . . . . . .9

Disk Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Data Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

File Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Email Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Chapter 5: Setting Properties . . . . . . . . . . . . . . . . . . . . . . . . . .23

General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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Chapter 1: Welcome to

Ontrack EasyRecovery

WELCOME TO ONTRACK EASYRECOVERY SOFTWARE!

Ontrack® EasyRecovery™ software is a comprehensive collection of
essential tool components designed to help you quickly and easily diagnose
your system, recover inaccessible data, and repair corrupt files. The software
can help manage your data in the following ways:

DIAGNOSE YOUR SYSTEM

 Test for potential hardware problems
 Analyze file system structures

 Create Data Advisor

®

diagnostic software self-booting diskette

RECOVER LOST DATA

 Accidentally deleted files
 Formatted or fdisked partitions
 Virus outbreaks
 Application damage or corruption
 Make Emergency Boot Media of Data Recovery tools

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Chapter 1: Welcome to Ontrack EasyRecovery

REPAIR FILES

 Virus Damage
 Unreadable sectors due to hard disk or removable media failure
 Inadvertent application, operating system, or computer shutdown
 Random data corruption to critical areas
 Other events that cause damage to data within a file

SYSTEM REQUIREMENTS

Ontrack EasyRecovery has the following minimum system requirements:

 Microsoft® Windows® 2003 Server, W indows® XP Home, Windows XP

Professional, Windows Vista® Basic, Windows V ista Business, Windows
Vista Ultimate, Windows Vista Enterprise, Windows 7 Home Premium,
Windows 7 Professional, Windows 7 Ultimate, or Windows 7 Enterprise.

Though Ontrack EasyRecovery requires the above operating
systems for installation purposes, Ontrack EasyRecovery is
capable of recovering files from DOS and other Windows-based
operating systems such as Windows 3.x, Windows 95, Windows
98, and Windows NT.

 Microsoft Internet Explorer® 6.0 or later
 Software program applicable to the type of files repaired or recovered
 Minimum of 64 MB of RAM (in most cases)
 Intel® Pentium®-class processor
 200 MB of free space (Windows version only)
 Available destination space to copy recovered or repaired data
 Monitor with a resolution of at least 1024 x 768
 Anti-virus software should be disabled

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Chapter 1: Welcome to Ontrack EasyRecovery

Some Ontrack EasyRecovery tools may have additional system
requirements. See tool specific help files for more details.

INSTALLING ONTRACK EASYRECOVERY

Follow these steps to install Ontrack EasyRecovery:

1. Insert the Ontrack EasyRecovery CD into your CD-ROM drive.

2. The CD will automatically start. If it does not, click Run on the

Start menu, and type D:\setup.exe, where D is the drive letter of

your CD-ROM drive. Click OK.

3. Select the appropriate language.

4. Click Install Ontrack EasyRecovery.

5. Follow the on-screen instructions.

If you downloaded Ontrack EasyRecovery from the Internet,
open Windows Explorer (or My Computer), locate and double­click the downloaded file. The installation process will
automatically start.

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