Cash Register
NETTUNA 7000 Open
SERVICE MANUAL
Code: Y117850-4
PUBLI
CATION ISSUED BY:
Olivetti S.p.A.
Telecom Italia Group
Via Jervis, 77 - 10015 Ivrea (TO)
Cop
yright © 2015 Olivetti
All rights reserved
PREFACE
This manual is intended for use by field service engineers who are responsible for installing and servicing
NETTUNA 7000 Open Cash Register, and contains all information necessary for their correct installation and
maintenance.
Some operations described in the Manual are supplemented by video clips.
Video clips can be selected through the links which are referred to in the paragraph.
To implement these operations, the Manual and the video clips must be stored in the same directory.
CONTENTS
This manual is divided into four chapters and various appendixes:
•
Chapter 1 - Provides information of a general nature about the cash register.
•
Chapter 2 - Describes installation and maintenance procedures and adjustments.
•
Chapter 3 - Describes the procedures which must be followed to disa ssembly the cash register modules.
•
Chapter 4 - Describes the procedures which must be followed to disassembly the printin g unit.
•
Chapter 5 – Troubleshooting and connectors pin-out.
The following video clips are also available:
Paper feed roller disassembly.mp4
Mobile cutter blade disassembly.mp4
Cutter motor end sensor disassembly.mp4
Paper sensor disassembly.mp4
Fixed cutter blade disassembly.mp4
Paper feed motor disassembly.mp4
Printhead disassembly.mp4
Near end paper sensor disassembly.mp4
PREREQUISITES
The approach to the topics covered in thi s manual requires knowledge of similar products.
Prior to working on the cash register, read the user’s guide carefully for the necessary informati on
regarding
configuration and user menus.
REFERENCES
Spare parts catalogue
Product Logistic Support
Product Support Plan
User’s Guid e
Nettuna 7000open Diagnostic Tool Manual
code Y11 7870-6
or higher
code 808751-00
code 808 762-00
code 570 516 highor er
code Y117880-7
DISTRIBUTION: General
FIRST EDITION: December 2015
Page intentio
nally left blank
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Service Manual iii
TABLE OF CONTENTS
Chapter 1 –NETTUNA 7000 GENERAL INFORMATION ......................................... 1-1
FEATURES ............................................................................................................................................. 1-1
QUICK TOUR.......................................................................................................................................... 1-1
Front and Rear Views......................................................................................................................... 1-1
Internal View....................................................................................................................................... 1-2
PACKAGE CONTENTS ..........................................................................................................................
1-3
MODULE COMPONENTS ......................................................................................................................
1-4
CONNECTED DEVICE ........................................................................................................................... 1-5
BLOCK DIAGRAM .............................................................................................................................
1-6
REAR PANEL PERIPHERAL CONNE
CTIONS ......................................................................................
1-7
I/O BOARD......................................................................................................................................... 1-9
PRINTER BOARD............................................................................................................................ 1-10
PC BOARD............................................................................................................................................ 1-12
PC BOARD JUMPER SETTINGS......................................................................................................... 1-14
Clear CMOS Header (CLRCMOS1) Settings
.................................................................................. 1-14
Backlight Power Selec
tion (BKT_PWR1) Setting ............................................................................ 1-14
Power Panel
Selection (PNL_PWR1) Setting.................................................................................. 1-15
PC BOARD BIOS PARAMETERS ........................................................................................................ 1-17
Chapter 2 - INSTALLATION AND MAINTENANCE PROCEDURES ........................ 2-1
INSTALLATION PROCEDURE............................................................................................................... 2-1
Loading the receipt paper roll............................................................................................................. 2-1
Calibrating the near-end-of-paper se
nsor .......................................................................................... 2-3
Installation adapter for paper roll........................................................................................................ 2-4
Turning on the cas
h register
.............................................................................................................. 2-6
Chapter 3 – MODULE DISASSEMBLY .................................................................... 3-1
DISASSEMBLING THE UPPER BODY .................................................................................................. 3-1
DISASSEMBLING THE PAPER FEED key AND
ON/OFF KEY............................................................. 3-6
DISASSEMBLING THE COOLING FAN................................................................................................. 3-7
DISASSEMBLING THE FINGER P
RINTER (OPTION).......................................................................... 3-8
DISASSEMBLING the VIDEO–TOUCH SCREEN UNIT ........................................................................ 3-9
DISASSEMBLING THE SOLID STATE DRIVE (SSD) ......................................................................... 3-13
DISASSEMBLING THE I/O BOARD .....................................................................................................
3-15
DISASSEMBLING THE PRINTER BOARD .......................................................................................... 3-16
DISASSEMBLING THE RAM MEMORY AND THE PC BOARD.......................................................... 3-18
DISASSEMBLING THE PRINTER GROUP..........................................................................................
3-21
CUSTOMER DISPLAY.......................................................................................................................... 3-23
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Chapter 4 - PRINTING UNIT DISASSEMBLY ..........................................................4-1
DISASSEMBLING THE PAPER FEED ROLLER ................................................................................... 4-1
DISASSEMBLING THE MOBILE CUTTER BLADE................................................................................
4-4
DISASSEMBLING THE CUTTER MOTOR AND SENSOR....................................................................
4-7
DISASSEMBLING THE PAPER SENSOR .............................................................................................
4-9
DISASSEMBLING THE FIXED CUTTER BLADE
................................................................................. 4-10
DISASSEMBLING THE PAPER FEED MOTOR ..................................................................................
4-13
DISASSEMBLING THE PRINTHEAD................................................................................................... 4-15
DISASSEMBLING THE NEAR-END-OF-PAPER SENSOR.................................................................
4-21
Chapter 5 - TROUBLESHOOTING ........................................................................... 5-1
TROUBLESHOOTING ............................................................................................................................ 5-1
CONNECTORS PIN-OUT....................................................................................................................... 5-4
Chapter 1 –NETTUNA 7000 GENERAL INFORMATION
FEATURES
The Nettuna 7000 Open System architecture is based on 3 boards : PC Board , I/O ports, Printer Board.
The mass storage is a SSD (solid state disk) of 32 Gb, the display is a colour TFT 10.1 inch 1024 x 600 dots
resolution, the touch screen controller is a 4 wires resistive, the thermal printhead has 576 dots with print width
of 72 mm, the customer display is an alphanumeric 20 characters x 2 lines.
As options are available the Fingerprint Reader and the remote display.
QUICK TOUR
Front and Rear Views
3
4
2
8
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Service Manual 1-1
Figure 1-1
REFERENCE DESCRIPTION
1
DISPLAY GROUP TILTABLE
2
CUSTOMER DISPLAY
3
PAPER ROLL COMPARTMENT
4
PAPER FEED BUTTON
5
ON-OFF BUTTON
6
FINGERPRINT READER (OPTIONAL)
7
EXTERNAL POWER UNIT
8
REAR PANEL PERIPHERAL CONNECTORS
5
6
1
7
Internal View
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Figure 1-2
REFERENCE DESCRIPTION
9
PRINTING UNIT
10
PAPER ROLL
11
COVER OPEN SENSOR
10
11
Near-end-of-paper lever
9
Clam release lever
PACKAGE CONTENTS
The package contains the following components:
Cash Register Nettuna 7000 Open
Power Cable (1)
External Power Unit (2)
Paper Roll (3)
Paper Roll Adapter (4)
User Manual (slim edition)
1
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Figure 1-3
3 2
4
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MODULE COMPONENTS
The technical specifications for each of the components are as follows:
PC BOAR
D Intel Dual Core ATOM CEDARVIEW processor D2550.
Intel NMI10 Card Set.
SYSTEM MEMORY
DDR3 1066MHz 2 SODIMM up to 4 GB.
MASS STORAGE 1 x 2.5” 32 G
B SSD SATA interface.
INTERFACES 4 x USB 2.0 ports.
2 x RJ45
COM ports.
1 RJ12 serial interface polarized for display Epson compatible.
1 LAN port.
1 VGA port.
1 HDMI port.
1 Audio out.
1 Microphone.
1 Customer Display.
1 RJ12 Cash Drawer port (DRW).
DISPLAY TFT 10.1 inch.
Re
solution 1024 x 600.
Interface LVDS 18bit, 3.3V.
LED Backlight
TOUCH S
CREEN 4-wire resistive.
CUSTOMER DISPLAY 20 characters x 2 lines.
White LED-backlit LCD.
PRINTER 576-dot Ther
mal Printer.
Print width 72 mm.
Heater resolution 8 dots/mm.
Voltage supply 24V.
Roll width 80 mm.
EXTERNAL POWER UNIT AC input:
100–240 VAC 1.5A 50–60 Hz.
DC output: 24V 2.5A.
FINGERPR
INT READER (OPTION) Imaging resolution 600 dpi, Resolution 288x240 pixels.
DC Power 6V.
DIMENSION
S AND WEIGHT
Height: 180 mm.
Width: 360 m
m.
Depth: 360 mm.
Weight: 5 Kg (excluding Paper Roll and Power Unit)
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Service Manual 1-5
CONNECTED DEVICE
Below is a list of devices tested and connected to Nettuna 7000 Open:
Dongle USB 3G:
Huaw
ei E372K
Huawei E392 LTE
USB router ADSL
Digicom ADSL2+ Combo C Ethernet Modem/Router mod. 8E4411
Cash drawer:
DTW 450, DRW 650
Barcode Reader (keyb
oard emulation)
Datalogic Magellan 1100i (Point of Sale Handable Scanner)
Honeywell Metrologic Elite Genesys MS-7580
Heneywell Voyager 1400g
Honeywell Orbit MS-7120
Honeywell Voyager 1202g
Honeywell MS-5145
Zebex Z-3190
Zebex Z-3100
BLOCK DIAGRAM
The block diagram here shows the boards and functional modules composin g the terminal:
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Figure 1-4
CUSTOMERDISPLAY REMOTEDISPLAY
LVDS
TOUCHCONTROLLER
USB5
USB4
COM1‐ COM2
CASHDRAWER
VIDEO LCD AND
TOUCHSCREEN
PRINTER
FINGERPRINTREADER
POWERSUPPLY12V
USB7
USB0
USB1
LAN VGA
HDMI
USB2
USB3
AUDIO
PCBOARDI/OPORT
S
I/OBOARD
PCBOARD
PRINTERBOARD
SSD
FAN2
FAN1
ON/OFFBUTTON
24V
POWERSUPPLY24V2.5A
PAPERFEEDBUTTON
REAR PANEL PERIPHERAL CONNECTIONS
The peripheral connections located on the rear panel are described in this section.
10
11
9 12 13
14
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Service Manual 1-7
Figure 1-5
CONNECTOR DESCRIPTION REFERENCE BOARD
1
2 USB 2.0 PORTS (USB0_1) PC BOARD
2
RJ45 LAN PORT
PC BOARD
3
VGA PORT
PC BOARD
4
2 USB 2.0 PORTS (USB2_3)
PC BOARD
5
HDMI PORT
PC BOARD
6
LINE OUT
PC BOARD
7
MICROPHONE
PC BOARD
8
ON-OFF TOGGLE SWITCH
PC BOARD
9
SERIAL INTERFACE POLARIZED FOR DISPLAY EPSON I/O BOARD
10
CASH DRAWER
I/O BOARD
11
CUSTOMER DISPLAY
I/O BOARD
12
SER 1
I/O BOARD
13
SER 2
I/O BOARD
14
POWER
I/O BOARD
A label is stuck on the bottom of the cash register showing the location of the connectors on the Rear Panel.
(See figure 1.6)
1
8
4
5
6
7
3
2
Figure 1-6
1-8 Service Manual
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I/O BOARD
The connectors of the I/O Board are described in this section.
Y117850-4
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Figure 1-7
PRINTER BOARD REF. CABLE FUNCTION
DESTINATION BOARD
DEVICE REFERENCE
J3
24V POWER SUPPLY JS1 PRINTER BOARD
J4
NOT USED
J17
NOT USED
J5
SIGNALS J9 PRINTER BOARD
J9
NOT USED
J10
RS 232
COM1 PC BOARD
COM6 PC BOARD
J13
ON/OFF MACHINE ON/OFF SWITCH
J14
NOT USED
For a descri
ption of the external connectors of the I/O Board, refer to the section section “REAR PANEL
PERIPHERALS CONNECTION”.
J3
J17
J4
J10
J5 J9 J13
J14
PRINTER BOARD
The Printer Board connectors are described in this section.
Figure 1-8
1-10 Service Manual
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Service Manual 1-11
Figure 1-9
PRINTER BOARD REF. CABLE FUNCTION
DESTINATION BOARD
DEVICE REFERENCE
J1
PAPER FEED KEY ON UPPER BODY
JS1
24V POWER SUPPLY J3 I/O BOARD
J2
PAPER FEED MOTOR PRINTER UNIT
J3
CUTTER PRINTER UNIT
J4
PRINTER HEAD PRINTER UNIT
J5
CLAM OPEN PHOTOSENSOR PRINTER UNIT
J6
PAPER PRESENCE PHOTOSENSOR PRINTER UNIT
J7
NEAR-END-OF-PAPER PHOTOSENSOR PRINTER UNIT
J9
PRINTER BOARD – I/O BOARD SIGNALS J5 I/O BOARD
J12
TOUCH SCREEN VIDEO-TOUCH SCREEN UNIT
J13
USB USB 4-5 PC BOARD
J14
5V PRINTER BOARD START SIGNAL COM4 PC BOARD
J15
USB TOUCH SCREEN USB 4-5 PC B OARD
J18
12V POWER SUPPLY UPS_IN1 PC BOARD
J19
COVER OPEN SENSOR COVER OPEN SWITCH
J1
J15
J19
J12
J3 J4 J5 J6 J7
J2
J9
J13
JS1
J18
J14
PC BOARD
The PC Board connectors are described in this section.
Figure 1-10
1-12 Service Manual
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COM1
COM PORT PW
CONTROL
SATA2_1
Figure 1-11
PC BOARD REF. CABLE FUNCTION
DESTINATION BOARD
DEVICE REFERENCE
UPS_IN1 12V POWER SUPPLY J18 PRINTER BOARD
SATA2_1 SATA SSD CABLE SSD
SATA_PWR1 SSD POWER CABLE SSD
COM1 RS 232 J10 I/O BOARD
COM6 RS 232 J10 I/O BOARD
COM3 5V PRINTER BOARD START SIGNAL J14 PRINTER BOARD
USB4_5 USB FINGERPRINT READER J13 – J15 PRINTER BOARD
USB6_7 USB
FINGERPRINT READER CONTROLLER
CARD
SYSTEM PANEL HEADER POWER KEY CABLE UPPER BODY POWER KEY
LVDS1 VIDEO SIGNALS LVDS PANEL
FAN2 SECOND FAN TOP FAN
For a description of the external connectors of the PC Board refer to the section “REAR PANEL
PERIPHERALS CONNECTION”.
UPS_IN1
SATA
PWR1
COM6
COM4
USB6_7
USB4_5
LVDS1
SYSTEM PANEL HEADER
CLEAR CMOS
HEADER
COM3
FAN2
BKT_PWR1
PNL_PWR1
PC BOARD JUMPER SETTINGS
Clear CMOS Header (CLRCMOS1) Settings
SETTINGS JUMPER
1-2 NORMAL
2-3 CLEAR CMOS
The figure below shows the position of the jumper for Normal operation.
CLRCMOS1
Figure 1-12
Backlight Power Selection (BKT_PWR1) Setting
PIN SIGNAL NAME
1 +5V
2 NC
3 LCD_BLT_VCC
4 +Vin
5 +12V
6 NC
Insert the jumpers onto pins 3 and 5 to select a voltage of 12V (see Figure 1-15).
When a PC Board i
s supplied as a spare part, this setting must always be done.
1-14 Service Manual
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Power Panel Selection (PNL_PWR1) Setting
PIN SIGNAL NAME
1
+3.3V
2 NC
3 LCD_VCC
4 +12V
5 +5V
6 NC
Insert jumpers onto pins 1 and 3 to select a voltage of 3.3V (see Figure 1-16).
When a PC Board i
s supplied as a spare part, this setting must always be done.
Y117850-4
Service Manual 1-15
Figure 1-13
BKT_PWR1
PNL_PWR1
COM Port Power Control Setting
The d
efault setting provides the voltage of 5V on pin 7 of COM1 and COM2 as shown in the table and figure
below.
As
specified in the table, the references to the COM ports of Cash Register and those of the PC Board have
the following matches: SER 1 - COM 6 and SER 2 - COM 1.
CASH REGISTER COM
PORT REFERENCE
PC BOARD JUMPERS
AND COM REFERENCE
PIN SIGNAL NAME
1
5V
2 Common
SER 1
3 12V
1 5V
2 Common
SER 2
3 12V
3
1-16 Service Manual
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Be careful when the voltage on COM1 or COM2 is set to 12V.
Wrong connection of devices powered at voltages below to the same serious damage.
COM1
COM6
1
3
COM6
COM1
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Service Manual 1-17
PC BOARD BIOS PARAMETERS
Access to BIOS is enabled by pressing the F2 key during bootstrap the Cash Register and typing the
password SVPWD with lowercase characters.
Navigating the BIOS is comparable to that of the most common PC.
The paramet
ers on Nettuna 7000 Open may require changes are:
Fan speed cooling
Video TFT setting: (1024 x 600 - 18 bits)
Time and date setting
Setting the default parameters.
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Chapter 2 - INSTALLATION AND MAINTENANCE PROCEDURES
INSTALLATION PROCEDURE
1. Install the cash register in a safe, sufficiently-ventilated environment, within easy reach but protected from
unauthorised use and jolts.
2. Load the paper roll as described in the section “LOADING THE RECEIPT PAPER ROLL
” .
3. Calibrate the near-end-of-paper sensor as described in the section “CALIBRATING THE NEAR-END-OF-
PAPER SENSOR”.
4. Turn on the cash register as described in the section “TURNING ON THE CASH REGISTER”
.
Loading the receipt paper roll
The following procedures are necessary when loading the roll of receipt paper for the first time, and
subsequently whenever it is replaced. The operator is notified of the need to replace the paper roll by the
appearance of one of the following messages on the touch screen:
Near-end-of-paper – Notifies that the roll of thermal paper is almost finished. In this condition the printer
continues to function normally, until the thermal paper is completely finished. The timing of this notification can
be modified following the instructions in the section “Adjusting the near-end-of-paper sensor”.
End-of-paper (receipt) - Notifies that the roll of thermal paper is completely finished. In this condition the printer
blocks.
The "Near-End-of-
Paper” condition may be indicated on the paper by the appearance of
a red stripe. To avoid printer blockages or malfunctioning it is important to use paper roll s
with coloured edges which indicate when the roll is nearly finished, and with the paper
wound around the core without the use of glue and/or tied.
1. Turn off the cash register.
2. Unlatch the paper compartment cover and lift it in the direction shown by the arrow.
Figure 2-1
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3. Press the lever (1) to unlatch the printhead and cutter assy.
2-2 Service Manual
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Figure 2-2
4. Lift the printhead and cutter assy and extract the finished receipt roll.
5. Unwind approximately 20 cm of paper from the new roll, then insert the roll into its compartment inside the
printer.
6. Lower the printhead and cutter assy, applying slight pressure to the area until the lever clicks forwards into
place (2).
2
1
Figure 2-3
7. Cut away the extra paper manually.
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