Oki Pro9541WT User's Manual Troubleshooting/Daily Maintenance Manual
1
Troubleshooting
User’s Manual
Troubleshooting/Daily
Maintenance
2
Maintenance Manual
Read for any points that
are not understood, or
for maintenance
Index
Pro9541WT
1
zManual Conguration
The following user manuals are enclosed with the product.
The e-manual is stored as software on DVD-ROM.
Step
Read this first
Opening the box and installing the printer
Set-up Guide
This guide uses illustrations to explain the
methods from opening the box to installation.
For the advanced setup guide, see the "Basic".
Preparing the printer to print
Basic
This guide describes the precautions for safe
use of the device. Make sure to read before use.
Further, basic uses from the device installation
methods to initial printing are also explained.
The device functions are described in the
appendix.
• Checking the product
• Parts nomenclature and functions
• Using the device to its fullest
• Installing the device
• Turning ON and OFF the power supply
• Test printing using the printer only
• Connecting to a PC
• Paper
• Printing
• Paper ejection
• Setting Power Save mode
• Setting auto power OFF
• Checking the print quantity,
consumables, remaining maintenance
unit quantity, and remaining service life
• Cancelling a print job
• Adding printers using LPD protocols
(TCP/IP)
• Table of control panel menu items
• Basic Windows procedures
• Printer specifications
Step
Read these guides as necessary
2
Try using various functions
Advanced
This guide explains the various paper print methods
and how to use useful functions. Read to optimize the
printing environment or to adjust the color, etc., using
the enclosed utility software.
Further, this guide also explains the items that can be
set from the control panel, and the network settings.
Read for any points that are not understood, or for maintenance
Troubleshooting/Daily
Maintenance Manual (This manual)
This manual explains the procedures for paper jams, and
troubleshooting method if an error message is displayed.
This manual also explains daily maintenance such as
now to replace consumables and maintenance units, and
cleaning, etc.
Separate Volume Spot Color Guide
This guide explains how to check the printer
drivers, and how to print using Spot Color.
Make sure to read before use.
• Useful print functions
• Adjusting the color
• Using utility software
• Network settings
•
Checking and changing printer settings
using the control panel
• Troubleshooting
• Maintenance
• Consumables, maintenance products,
options, color management server,
etc.
• Control panel explanation
• Checking the printer drivers
• Table of printer driver functions
• Printing on color paper
• Printing on transparent film
• Specifying and printing Spot Color
toner using the applications
• Fine-tuning white
- 2 -
zReading the Manual
W
Symbols
Note
zThese are cautions and restrictions for the correct operation of the device. Make sure to read to avoid misoperation.
Memo
zKnowledge of the information before using the device is useful and can act as a reference. Reading is recommended.
Reference
zThese are the reference pages. Read to learn detailed information and relevant information.
ARNING
zMishandling due to ignoring this display may cause death or serious injury.
CAUTION
zMishandling due to ignoring this display may cause personal injury.
Keys, Buttons, and Symbols
This chapter described the following keys, buttons, and symbols.
Inscription Description
zThe control panel buttons and 10-key pad are described below.
E.g.:
[OK] button [BACK] button
[ ] button/key
[Fn] key [CLEAR] key
zIndicates your PC keyboard.
[ ]
" "
> Describes the menu level of the printer or PC.
zDescribes the menu name on the liquid crystal panel.
zDescribes the PC menus, windows, and dialog box names.
zDescribes the messages and input text displayed in the liquid crystal
panel.
zDescribes the le and screen names on the PC.
zDescribes the reference title.
- 3 -
Illustrations
Screens
The printer illustrations used herein show the
Pro9541WT model unless otherwise specied.
Illustrations may differ from the actual product.
The images of the control panel and PC used
herein are examples. The images may differ
from actual products and screens.
- 4 -
Inscriptions
The following inscriptions are used in this manual.
● Pro9541WT → Pro9541
● Microsoft
● Microsoft
● Mac OS X 10.10.5 or later → Mac OS X
The manuals enclosed with the printer use as examples Windows 10 in the case of Windows, and OS X
10.13 in the case of Mac OS X unless otherwise specied.
Depending on the OS and model used, descriptions in this manual may differ.
®
Windows® 10 64-bit Edition operating system → Windows 10 (64-bit Edition)
®
Windows® 10 operating system → Windows 10
- 5 -
Contents
Manual Conguration ........................................................................... 2
Reading the Manual ............................................................................. 3
Symbols .................................................................................................................. 3
Keys, Buttons, and Symbols....................................................................................3
Illustrations ............................................................................................................ 4
Screens...................................................................................................................4
Inscriptions ............................................................................................................ 5
1 Troubleshooting ................................................................... 9
Troubleshooting solutions procedure ................................................. 10
Paper jams ........................................................................................ 11
Checking messages (if a paper jam occurs) .......................................................... 11
Removing jammed paper ...................................................................................... 14
If paper messages are displayed ....................................................... 31
If replace consumables messages are displayed ............................... 33
If other messages are displayed ....................................................... 35
Printing Troubles ............................................................................... 40
Unable to print ..................................................................................................... 40
Printer driver malfunctions ................................................................................... 44
Print quality is poor .............................................................................................. 45
Paper feed is poor ................................................................................................ 50
When image disturbance occurs ........................................................................... 51
Adjusting the print result ..................................................................................... 51
2 Maintenance ...................................................................... 53
Replacing consumables and maintenance unit ................................... 54
Consumables and maintenance unit service life ...................................................54
When the replacement period is approaching ....................................................... 56
Replacing toner cartridges.................................................................................... 57
Replacing Image Drums ....................................................................................... 60
Replacing belt units and transfer roller units ........................................................ 63
Replacing fuser units ............................................................................................ 69
Replacing waste toner boxes ................................................................................ 71
Replacing paper feed rollers ................................................................................. 73
Device Maintenance ........................................................................... 81
Cleaning device surfaces ...................................................................................... 81
Cleaning LED heads .............................................................................................. 81
Cleaning feed rollers ............................................................................................. 87
- 6 -
Cleaning the Transfer Roller Unit and Paper Transfer Path ................................... 90
Cleaning the Pinch Roller ...................................................................................... 93
Moving and shipping the device ........................................................ 94
Moving the device ............................................................................................... 94
Shipping the device ............................................................................................ 94
Index ...................................................................................... 96
- 7 -
Memo
- 8 -
1
Troubleshooting
Troubleshooting solutions procedure … 10
1
Troubleshooting
2
Paper jams
I
f paper messages are displayed
eplace consumables messages
If r
are displayed
I
f other messages are displayed
P
rinting Troubles
……………………………………… 11
………………………………… 33
……………………………40
……… 31
IndexMaintenance
……… 35
- 9 -
Troubleshooting solutions procedure
zTroubleshooting solutions procedure
This chapter describes the procedure for solving the problems occurred while using the printer.
1
Troubleshooting
If you are unable to solve the problem with this procedure, contact your dealer.
Is error message or error code displayed on the control panel?
If it is displayed If it is not displayed
2
to the page 11 and solve it.
timing or service life of consumables and
maintenance items, refer to the page 54
and solve it.
refer to the page 31 and solve it.
IndexMaintenance
Call your designated help desk.
When there is a display of paper jam, refer
When there is a display of replacement
When there is a display of other errors,
When you cannot solve
Record the error
message displayed on
the control panel.
In the even to trouble refer to the
following pages for solution.
zUnable to print: page 40
zPrinter drivers cannot be installed: page 44
zUnable to print with ne quality: page 45
zAbnormal paper feeding: page 50
- 10 -
zPaper jams
Paper jams
This section describes the procedure when a paper is jammed inside the printer, or when paper is
remaining inside the printer even after removing it.
Checking messages (if a paper jam occurs)
When a paper is jammed inside the printer, or when paper is remaining inside the printer even after
removing it, a message notifying paper jam will appear on the liquid crystal panel of the operation
panel, and the <ATTENTION> lamp will blink.
When "Please see HELP for details" is shown in the message, pressing the [HELP] button in the
operation panel will show the troubleshooting procedure, and you can easily solve the process according
to the guidance. For details, refer to “Operating the Help screen”(P.13).
1
Troubleshooting
2
IndexMaintenance
[HELP] button
Liquid crystal panel
<ATTENTION> lamp
The following table shows the messages. Check the message, and remove the jammed paper according
to the procedure described in the reference.
- 11 -
Paper jams
Category
1
Troubleshooting
2
Paper jam
(When a paper is jammed inside
the printer)
IndexMaintenance
Message does not disappear
(When the message does not
disappear even after removing
the jammed paper)
Message displayed
on the liquid crystal
panel
Open Right Side Cover
Paper Jam
Please see HELP for details
Open [TRAY]* Side Cover
Paper Jam
Please see HELP for details
Open Left Side Cover
Paper Jam
Please see HELP for details
Check Exit Unit
Paper Jam
Please see HELP for details
Check Exit Unit
Paper Jam
Please see HELP for details
Check Duplex Unit
Paper Jam
Please see HELP for details
Open [TRAY]* Side Cover
Paper Remain
Please see HELP for details
Open Right Side Cover
Paper Remain
Please see HELP for details
Check Exit Unit
Paper Remain
Please see HELP for details
Check Duplex Unit
Paper Remain
Please see HELP for details
Check Face Down Stacker
Paper Remain
Please see HELP for details
Location of
paper jam
Paper jam in
the vicinity
of Right Side
Cover
Paper jam in
the vicinity of
tray side cover
Paper jam in
the vicinity of
Left Side Cover
Paper jam in
the exit unit
Paper jam in
the vicinity of
the fuser unit
Paper jam in
the vicinity of
the 2-Sided
Printing unit
Paper jam in
the vicinity
of TRAY Side
Cover
Paper jam in
the vicinity
of Right Side
Cover
Paper jam in
the exit unit
Paper jam in
the vicinity of
the 2-Sided
Printing unit
Paper jam in
the vicinity of
Left Side Cover
Error code
displayed after
pressing the
[HELP] button
380, 390
391, 392, 393,
394, 395
384
381
382, 383, 389
370, 371, 373
631, 632, 633,
634, 635
637
638, 639
640, 641, 642
651
Reference
pages
page 14
page 24
page 30
page 15
page 20
page 25
page 24
page 14
page 15
page 25
page 30
*: Either of Tray 1 to Tray 5 will appear in [TRAY]. (Tray 2 to Tray 5 will be displayed when the option of additional tray units is
mounted.)
Either of Tray 1 Side Cover to Tray 5 Side Cover will appear in [COVER]. (Tray 2 Side Cover to Tray 5 Side Cover will be
displayed when the option of additional tray units is mounted.)
- 12 -
Paper jams
Operating the Help screen
Pressing the [HELP] button in the operation panel
will display the solution method. You can easily
remove the paper according to the guidance.
Example) Paper jam in the vicinity of Tray 1 Side
Cover
The following message will appear on the liquid
crystal panel, and the <ATTENTION> lamp will
blink.
Press the [HELP] button.
1
The error code will appear and the
condition of paper jam will be displayed.
Press the scroll button .
2
The next page will appear, and
solution procedure for paper jam
and corresponding animation will be
displayed.
Memo
zPress the scroll button to return to the previous
page.
Scroll the pages of the Help screen with
3
the scroll button
paper according to the solution method
for paper jam displayed on the screen.
, and remove the
1
Troubleshooting
2
IndexMaintenance
- 13 -
Removing the jammed paper will return
the display to the Standby screen and
the remaining printing will start.
Paper jams
Removing jammed paper
1
Removing paper jam in the
Troubleshooting
vicinity of Right Side Cover
Error code: 380, 390, 637
If paper is set in the MP tray, remove it
1
2
IndexMaintenance
and close the tray.
Slowly remove the remaining paper.
3
Close the right side cover.
4
Lift the opening( ), and open the right
2
side cover.
Open the MP tray.
5
- 14 -
Paper jams
Pull the set lever ( ) on the right side
6
of the paper supporter (
yourself.
Set the print side for the removed
7
paper to face up.
) towards
Removing paper jam in the exit
unit
Error code: 381, 638, 639
CAUTION
Work carefully as the temperature of fuser unit is
high. Ensure to hold the handle when lifting. When
it is hot, wait until it cools down before starting the
work.
Lift opener ( ) of the exit unit, and pull
1
out the exit unit.
Possible to get burned.
1
Troubleshooting
2
IndexMaintenance
Match the paper guide with the paper.
8
- 15 -
Paper jams
2
1
Troubleshooting
2
3
IndexMaintenance
Check inside of the printer, and slowly
remove the remaining paper.
If there is remaining paper in the fuser
unit then pull up the fuser unit's jam
release lever (blue).
Push down the fuser unit's jam release
5
lever (blue).
If there is no remaining paper in the
6
fuser unit then pull up the fuser unit's
lock lever (blue).
Ensure to slowly pull the remaining
4
paper towards the printer body
(opposite to the paper feeding
direction).
Hold the fuser unit handle with both
7
hands, and remove it onto a at
surface.
- 16 -
Paper jams
Raise the jam release lever of the fuser
8
unit.
Remove the remaining paper.
9
If the paper winds around the decal roller,
remove the decal unit by turning the
10
thumbscrews at both ends of the decal
unit to the left, and remove the paper.
Note
zBe careful not to drop the thumbscrew into the
device when removing.
1
Troubleshooting
2
IndexMaintenance
- 17 -
Paper jams
11
1
Troubleshooting
2
IndexMaintenance
Return the decal unit to its original
position, and x it with two
thumbscrews.
Note
zBe careful not to drop the thumbscrew into the
device when xing.
Push down the fuser unit's lock lever
13
(blue).
If paper is set in the MP tray, remove it
14
and close the tray.
Hold the fuser unit handle with both
12
hands, and set to the output unit.
- 18 -
Paper jams
Lift the opener ( ), and open the right
15
side cover.
Close the right side cover.
17
1
Troubleshooting
2
Open the MP tray.
18
IndexMaintenance
Slowly remove the remaining paper.
16
Pull the set leve ( ) on the right side
19
of the paper supporter (
yourself.
) towards
- 19 -
Paper jams
20
1
Troubleshooting
2
21
IndexMaintenance
Match the paper guide with the paper.
Set the print side for the removed
paper to face up.
Removing paper jam in the
vicinity of the fuser unit
Error code: 382, 383, 389
CAUTION
Work carefully as temperature of fuser unit is high.
Ensure to hold the handle when lifting. When it
is hot, wait until it cools down before starting the
work.
Lift opener ( ) of the exit unit, and pull
1
out the exit unit.
When you cannot see the jammed
paper, return the exit unit to the printer,
and go to “Removing paper from the
2-Sided Printing unit”(P.23).
Possible to get burned.
Put the output unit back into the printer.
22
- 20 -
Paper jams
If there is remaining paper in the fuser
2
unit then pull up the fuser unit's jam
release lever (blue).
Ensure to slowly pull the remaining
3
paper towards the printer body
(opposite to the paper feeding
direction).
If there is no remaining paper in the
5
fuser unit then pull up the fuser unit's
lock lever (blue).
Hold the fuser unit handle with both
6
hands, and remove it onto a at
surface.
1
Troubleshooting
2
IndexMaintenance
Push down the fuser unit's jam release
4
lever (blue).
If a paper jam occurred in the fuser
7
unit, raise the jam release lever (blue),
and slowly pull the paper out in the
opposite direction from the paper
operation direction.
- 21 -
Paper jams
8
1
Troubleshooting
2
IndexMaintenance
If the paper winds around the decal roller,
remove the decal unit by turning the
thumbscrews at both ends of the decal
unit to the left, and remove the paper.
Note
zBe careful not to drop the thumbscrew into the
device when xing.
Return the decal unit to its original
9
position, and x it with two
thumbscrews.
Note
zBe careful not to drop the thumbscrew into the
device when removing.
- 22 -
Hold the fuser unit handle with both
10
hands, and set to the exit unit.
Paper jams
Push down the fuser unit's lock lever
11
(blue).
Put the exit unit back into the printer.
12
Removing paper from the 2-Sided
Printing unit
Pull out the 2-Sided Printing unit, lift it
1
up a little with both hands, and remove
it.
Note
zDo not pull the 2-Sided Printing unit out in one shot.
2-Sided Printing unit may fall down if you pull it out
in one shot, which may damage it.
1
Troubleshooting
2
IndexMaintenance
Remove the remaining paper.
2
- 23 -
Paper jams
3
1
Troubleshooting
2
IndexMaintenance
Put the 2-Sided Printing unit back into
the printer.
Removing paper from the vicinity
of Tray Side Cover
Error code: 391, 392, 393, 394,
395, 631, 632, 633, 634, 635
Example) In the case of Tray 1
Open the tray side cover where the
1
error is displayed.
- 24 -
Remove the remaining paper.
2
Paper jams
Close the Tray 1 side cover.
3
Removing paper from the vicinity
of the 2-Sided Printing unit
Error code: 370, 371, 373, 640,
641, 642
Pull out the 2-Sided Printing unit, lift it
1
up a little with both hands, and remove
it.
When you cannot see the jammed
paper in the 2-Sided Printing unit inside
the printer, put the 2-Sided Printing unit
back into the printer and go to Step 4.
1
Troubleshooting
2
IndexMaintenance
Remove the remaining paper.
2
- 25 -
Paper jams
3
1
Troubleshooting
2
IndexMaintenance
Put the 2-Sided Printing unit back into
the printer.
Lift opener ( ) of the exit unit, and pull
4
out the exit unit.
Check inside of the printer, and slowly
5
remove the remaining paper.
- 26 -
Paper jams
If the paper tip is not visible, pull up
6
the fuser unit's lock lever (blue).
Hold the fuser unit handle with both
7
hands, and remove it onto a at
surface.
If the paper winds around the decal roller,
8
remove the decal unit by turning the
thumbscrews at both ends of the decal
unit to the left, and remove the paper.
Note
zBe careful not to drop the thumbscrew into the
device when removing.
1
Troubleshooting
2
IndexMaintenance
- 27 -
Paper jams
9
1
Troubleshooting
2
IndexMaintenance
Return the decal unit to its original
position, and x it with two
thumbscrews.
Note
zBe careful not to drop the thumbscrew into the
device when xing.
Hold the knob, pull up the transfer roller
10
unit, lift the paper guide, and remove
the remaining paper.
- 28 -
Paper jams
Hold the knob, push down the transfer
11
roller unit.
Hold the fuser unit handle with both
12
hands, and set to the exit unit.
Push down the fuser unit's lock lever
13
(blue).
Put the exit unit back into the printer.
14
1
Troubleshooting
2
IndexMaintenance
- 29 -
Paper jams
Removing paper from the
vicinity of Left Side Cover
1
Troubleshooting
Error code: 384, 651
Open the left side cover.
1
2
IndexMaintenance
Slowly remove the remaining paper.
2
When paper jam occurs frequently
Check the following when paper jam occurs very
frequently.
zIs the feeding paper roller dirty? (“Cleaning
feed rollers”(P.87))
zIs the paper guide set correctly? (Refer to
"Setting the Paper in the Basic")
zIs the paper set after ipping through it
carefully? (Refer to "Setting the Paper in the
Basic")
zIs the printer installed on a at and stable
surface?
zAre you using the paper compatible with the
printer?
zAre there any fragments of paper remaining
inside the printer?
Close the left side cover.
3
- 30 -
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