Oki Pro1040, Pro1050 Maintenance Manual

Page 1
Pro1040/Pro1050
Maintenance Guide
Page 2
Manual Conguration
The following manuals are included with the product.
Residual Risk
This manual describes the map of residual risks that require protective measures by users.
Setup Guide
This manual describes how to connect the printer to a computer and set it up following installation.
User's Guide
This manual describes details about product functions and operations.
Maintenance Guide (This Manual)
This manual describes how to replace consumables, and how to clean and maintain the product.
The latest versions of the manuals can be downloaded at the Oki Data website.
https://www.oki.com/printing/
Technical DTM Print Support
Contact the DTM Print support team mondays - thursdays from 9:00 - 17:00 and fridays from 9:00 - 15:00 via phone at +49 611 92777-0, use the online live chat on the webpage dtm-print.eu or write us anytime an email to support@dtm-print.eu.
This service is free for all our customers.
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Page 3

Reading the Manual

Symbols

Note
These are cautions and restrictions for the correct operation of the device. Make sure to read to avoid misoperation.
z
Memo
These are references and information that are useful when using the device. We recommend reading them.
z
Reference
These are the reference pages. Read to learn detailed information and relevant information.
z
WARNING
Mishandling due to ignoring this display may cause death or serious injury.
z
CAUTION
Mishandling due to ignoring this display may cause personal injury.
z

Keys, Buttons, and Symbols

This chapter describes the following keys, buttons, and symbols.
Notation Description
Indicates hardware buttons and the numeric keypad on the control
z
panel. E.g.:
< > button/key
[ ]
" "
>
<OK> button <BACK> button
<Fn> key <CLEAR> key
Indicates your PC keyboard.
z
Indicates menu names on the display screen.
z
Indicates menu, window, and dialog names on the computer.
z
Indicates messages and input text on the display screen.
z
Indicates file names and screen names on the computer.
z
Indicates reference titles.
z
Indicates how to get to the item you want in the menu of this printer or the computer.
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Page 4

Illustrations

Unless otherwise specified, the printer illustrations used herein show the printer with the unwinder mounted.
Illustrations may differ from the actual product.

Screens

The images of the control panel and PC used herein are examples. The images may differ from actual products and screens.

Inscriptions

The following inscriptions are used in this manual.
Microsoft
Microsoft
Unless otherwise specified, the examples in the manuals included with the printer show operation using Windows 10 and the Pro1050 printer.
Depending on the OS, model, and version you are using, descriptions in this manual may differ from what you actually encounter.
®
Windows® 10 64-bit Edition operating system → Windows 10 (64-bit version)
®
Windows® 10 operating system → Windows 10
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Page 5

Table of Contents

Manual Configuration ...............................................................................2
Reading the Manual
Symbols .................................................................................................................. 3
Keys, Buttons, and Symbols
Illustrations
Screens
Inscriptions
............................................................................................................. 4
................................................................................................................... 4
.............................................................................................................. 4
.................................................................................3
....................................................................................... 3
1 Troubleshooting ................................................................... 7
Troubleshooting Solutions Procedure .......................................................... 8
Paper Jams
Checking Messages (if a paper jam occurs) .................................................................. 9
Removing Jammed Paper
If Messages about Paper Are Displayed ....................................................24
If Replace Consumables Messages Are Displayed
If Other Messages Are Displayed
Printing Troubles
Unable to Print ....................................................................................................... 31
............................................................................................9
......................................................................................... 12
....................................... 25
............................................................. 26
................................................................................... 31
Printer Driver Malfunctions
Print Quality Is Poor
Paper Feed Is Poor
................................................................................................ 38
.................................................................................................. 46
....................................................................................... 35
2 Maintenance ...................................................................... 49
Checking Service Life and Remaining Amounts of Consumables ................... 50
Replacing Consumables
About the Service Life of Consumables ...................................................................... 51
When the Replacement Period Is Approaching
Replacing Print Cartridges
Replacing the Belt Unit and 2nd Transfer Roller
Replacing Waste Toner Boxes.................................................................................... 64
Replacing the Fuser and Exit Unit
Printer Maintenance ..............................................................................73
Things to Prepare ................................................................................................... 73
Cleaning Schedule
Cleaning the Unwinder
.................................................................................................. 73
......................................................................... 51
............................................................. 53
........................................................................................ 54
........................................................... 57
.............................................................................. 70
............................................................................................. 74
Cleaning the Printer
Cleaning the Fuser Unit
Cleaning the Cutter Unit
................................................................................................ 79
........................................................................................... 91
.......................................................................................... 93
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Page 6
Appendix ............................................................................... 101
Specifications ..................................................................................... 102
Major Specifications ...............................................................................................102
Network Interface Specifications
USB Interface Specifications
Roll Paper Specifications
.........................................................................................106
..............................................................................104
....................................................................................105
Index .................................................................................... 115
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Page 7
1

Troubleshooting

Troubleshooting Solutions
Procedure
…………………………………… 8
Paper Jams
If Messages about Paper Are Displayed
If Replace Consumables
Messages Are Displayed
If Other Messages Are Displayed
Printing Troubles
………………………………… 9
…………………………… 24
……………… 25
……………………… 31
26
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Page 8

Troubleshooting Solutions Procedure

Troubleshooting Solutions Procedure
This chapter describes the procedure for solving problems that occur while using the printer.
If you are unable to solve the problem with this procedure, contact the designated customer service center.
Is error message or error code displayed on the control panel?
If it is displayed If it is not displayed
If a paper jam error appears, refer to Page
9 to solve it.
If a message about the replacement schedule or service life of consumables appears, refer to Page 53 to solve it.
If other errors appear, refer to Page 24 to solve them.
When you cannot solve
Record the error message displayed on the control panel.
Call your designated help desk.
If trouble occurs, refer to the following
pages for solutions.
zUnable to print:Page 31
zPrinter drivers cannot be installed:Page 35
zUnable to print clearly:Page 38
zAbnormal paper feeding:Page 46
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Page 9

Paper Jams

Paper Jams
This section describes the procedure when paper is jammed inside the printer, when part of a piece of paper that is being removed is left inside the printer, or when paper is left inside the printer because an error occurred and caused printing to stop.
 Condition of paper
Unload Stand-by Through paper
Unload: Indicates that the paper is not set on the F0 roller on the unwinder.
Stand-by: Indicates that paper is set on F0 roller on the unwinder.
Through paper: Indicates that paper is passing through the printer from the unwinder.
F0 roller
F0 roller
F0 roller

Checking Messages (if a paper jam occurs)

When paper is jammed inside the printer, or when paper is remaining inside the printer even after removing it, a message notifying paper jam will appear on the display screen of the control panel, and the ATTENTION lamp will blink. Or, when an error occurs causing printing to stop and leaves paper inside the printer, an error notification message appears on the display screen on the control panel, and the ATTENTION lamp blinks.
When ”Please see HELP for details” is shown in the message, pressing the <HELP> button in the control panel will show the troubleshooting procedure, and you can easily solve the process according to the guidance. Refer to ”Operating the Help screen” (P.11) for details.
Display screen
<HELP> button
ATTENTION lamp
The following table shows the messages. Check the message, and remove the jammed paper according to the procedure described in the reference.
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Page 10
Paper Jams
Category
Paper jam (When paper is jammed inside the printer)
Message does not disappear (When the message does not disappear even after removing the jammed paper)
When paper is left inside the printer because an error occurred and the printer stopped
Message displayed on
the display screen
Open Unwinder Cover Paper Jam Please see HELP for details
Open Top Cover Paper Jam Please see HELP for details
Check Fuser and Exit Unit Paper Jam Please see HELP for details
Remove Paper Printing Page Lost Please see HELP for details
Check Fuser Unit Paper Feed Jam Please see HELP for details
Open Unwinder Cover Paper Remain Please see HELP for details
Open Top Cover Paper Remain Please see HELP for details
Check Fuser and Exit Unit Paper Remain Please see HELP for details
Paper Detection Error [SENSOR_ERROR] Please see HELP for details
Open Unwinder Cover Roll Paper End Please see HELP for details
Change Paper in Unwinder Roll Paper End Please see HELP for details
Check Installed Paper Mark Detection Error Please see HELP for details
Paper Feed Error Please see HELP for details
Check Paper Roll Paper Slack Winding Error Please see HELP for details
Check Paper Roll Paper Set Sensor Error Please see HELP for details
Error code displayed after
pressing the <HELP> button
391 Page 12
380 381
382 Page 12
389 Page 12
386 Page 12
631 Page 12
637 638
639 Page 12
7381 Page 12
7311 Page 12
7310 Page 12
7306 Page 12
7319 7372
7314 Page 12
7315 Page 12
Reference
pages
Page 12
Page 12
Page 12
Note
Error code 389 may appear when there is no paper left inside. If it appears when there is no paper jam, open and close the
z
top cover to clear it. If error code 389 appears many times, or if it does not clear, contact your designated customer service center.
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Page 11
Paper Jams
Operating the Help screen
Pressing the <HELP> button in the control panel will display the solution method. You can easily remove the paper according to the guidance.
Example) When paper is jammed inside the printer
The following message will appear on the display screen, and the ATTENTION lamp will blink.
Press the <HELP> button.
1
The error code will appear and the condition of paper jam will be displayed.
Press the scroll button .
2
The next page will appear, and solution procedure for paper jam will be displayed.
Memo
Press the scroll button
z
page.
Scroll the pages of the Help screen
3
with the scroll button the paper according to the solution procedure for the paper jam displayed on the screen.
to return to the previous
, and remove
- 11 -
Removing the jammed paper will return the display to the Standby screen and the remaining printing will start.
Page 12
Paper Jams

Removing Jammed Paper

Error codes: 380, 381, 382, 386,
389, 391, 631, 637, 638, 639, 7381, 7310, 7306, 7319, 7372, 7311, 7314, 7315
Memo
Refer to the “Setup Guide” regarding the names and
z
functions of parts.
Use scissors to cut the jammed paper.
1
Note
For labels, cut in the space between labels.
z
If the paper is passing through the printer from the
z
unwinder, cut it on the output side too.
Lower the unwinder cover open lever to
2
open the unwinder cover.
Note
Securely open the unwinder cover so it does not
z
close.
Turn the roll paper holder in the
3
direction of the arrow to wind up the roll paper.
Note
The arrow in the diagram indicates the winding
z
direction for outside winding specifications. If you are using inside winding specifications, wind in the direction opposite to the arrow in the diagram.
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Page 13
Paper Jams
Raise the cutter unit lock levers at both
4
ends of the cutter unit.
Grasp the top cover open lever and
6
open the top cover.
Prepare some newspaper or something
7
to spread on a flat surface on which to place the print cartridge set, as well as some paper so it is not exposed to light.
Remove the print cartridge set.
8
Raise the F0 roller release lever.
5
Note
If any paper is left in the printer, do not forcefully
z
remove it.
NG
Place the removed print cartridge, and
9
cover it with paper so it is not exposed to light.
Prepare some newspaper or something
10
to spread on a flat surface on which to place the belt unit.
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Page 14
Paper Jams
Turn the two belt locking keys
11
counterclockwise to release the lock.
Hold the belt unit handles (blue) on the
12
left and right, and remove the belt unit at an angle.
Note
Do not touch the belt surface or damage the belt.
z
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
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Page 15
Note
Be careful not to spill waste toner while removing
z
the belt unit.
Be careful to not pinch your hands or fingers
z
between the handle and the machine while removing the belt unit.
When removing the belt unit, do not tilt it further
z
than is needed to remove it.
Place the removed belt unit levelly.
13
Do not touch the belt surface or damage the belt.
z
Pull up the paper guide release lever.
14
Paper guide release lever
Paper Jams
Note
Place the belt unit on a flat surface, as shown in the
z
diagram above. Do not stand it on its side.
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Page 16
Paper Jams
While the paper guide release lever
15
is lifted, slide the paper guide in the direction of the arrow to remove it.
Note
If any paper is jammed, pull it out in the direction
z
of the arrow.
If paper is being output from the
16
printer, use scissors to cut it between two labels.
While pulling the fuser and exit unit
17
locking lever towards you, pull out the fuser and exit unit.
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
There may be some unfused toner on the paper.
z
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
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Page 17
While supporting the fuser and exit unit
18
with one hand, lift up the fuser and exit unit handle.
Hold the fuser and exit unit with both
19
hands and remove it to a level spot.
Paper Jams
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
If there is any paper left in the machine,
20
slowly pull the paper straight out so it does not overlap.
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Page 18
Paper Jams
Lower the release lever of the fuser and
21
exit unit, open the exit feed cover and put the fuser and exit unit handle below the exit feed cover.
Release lever (blue)
Exit feed cover
Slowly pull out the paper that is left in
22
the fuser and exit unit in the direction of the arrow.
Fuser and exit unit handle (blue)
Note
Slowly pull the paper straight out so it does not
z
overlap.
Raise up the fuser and exit unit handle
23
(arrow a), and close the exit feed cover (arrow b).
(a)
(b)
- 18 -
Page 19
Paper Jams
Lift the fuser and exit unit with both
24
hands and put it into the printer.
Push down the fuser and exit unit
25
handle, and firmly push it inside.
Lift up the fuser and exit unit locking
26
lever.
Confirm that the blue levers in the
27
unwinder are raised, and then remove the cutter unit.
- 19 -
Sensor cover (upper)
Note
Be careful that the cutter unit does not hit the
z
sensor cover (upper) when removing it.
Page 20
Paper Jams
Check for any paper or paper dust that
28
has accumulated in the cutter unit, and remove any that has accumulated.
Remove any paper that is left in the
29
paper feed path in the unwinder.
Raise the blue lever and install the
30
cutter unit.
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Page 21
Align the positions of the paper guide’s
31
edge (①) and the guide notch on the printer.
Guide notch
A
Tilt the belt unit and align the arrow
33
labels (red) on the belt unit and printer to position it, and then open the belt unit handles (blue) on the left and right.
Paper Jams
Guide notch
Paper guide's edge (①)
Firmly push the paper guide all the way
32
in the direction of the arrow, and then push on the A position to lock it.
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Page 22
Paper Jams
Be careful to not pinch your hands or fingers
z
between the handle and the machine while installing the belt unit.
Note
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
Turn the two belt locking keys clockwise
34
to lock it.
Put the print cartridge set back into the
35
printer.
Note
There is a risk of pinching your fingers or hands
z
when repositioning the print cartridge set. Hold the handle parts of the basket for this operation.
- 22 -
Page 23
Close the top cover.
36
Paper Jams
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or the top cover's support. Press on the top of the top cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover. Press on the top of the top cover to close it.
Lower the F0 roller release lever.
37
Lower the cutter unit lock levers at both
38
ends of the cutter unit.
Close the unwinder cover.
39
Note
There is a risk of pinching your fingers or hands
z
while closing the unwinder cover. Press on the top of the unwinder cover to close it.
When paper jam occurs frequently
Check the following when paper jam occurs very frequently.
Do the paper settings match the paper you are
using? (“User’s Guide” > “Paper Settings”)
Are the paper feeding components dirty?
(“Cleaning the Inside of the Printer” (P.79))
Is the roll paper guide set correctly?
Are you using paper that is compatible with
the printer?
Are there any fragments of paper remaining
inside the printer?
Is there glue on it?
Are the sensor positions abnormal? (“User’s
Guide” > “Calibrating the Sensor”)
Has the sensor been calibrated for the paper
you are using? (“User’s Guide” > “Calibrating the Sensor”)
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Page 24

If Messages about Paper Are Displayed

If Messages about Paper Are Displayed
When paper type/size set in the unwinder differs from the printer driver specification, messages, such as "Change paper", will appear, and the ATTENTION lamp will blink.
Messages related to paper and error codes, cause of errors and their resolutions, and status of the ATTENTION lamp is described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the <HELP> button in the control panel will show the solution procedure, and you can easily solve the process according to the guidance. Please refer to “Operating the Help screen” (P.11) for details.
Category
Change paper
Empty Install paper in Unwinder
Cutting paper
Message displayed on
the display screen
Change paper in Unwinder Press UNLOAD or OK Button Please see HELP for details
Please see HELP for details
Open Unwinder Cover Roll Paper End Please see HELP for details
Job Received Press OK button to cut the paper and start printing Please see HELP for details
Error
code
461 Blinking The paper settings for the unwinder are
491 Blinking No paper is loaded.
7311 Blinking Paper has run out.
7320 Blinking A job has been received that cannot be
ATTENTION
lamp
Causes and Troubleshooting
different from the print driver specifications. To cancel printing, press the <CANCEL> button. If multiple errors occur, you may not be able to cancel printing. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
Load paper that is the size displayed. To cancel printing, press the <CANCEL> button. If multiple errors occur, you may not be able to cancel printing. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
Open the unwinder cover, and remove the cut paper end. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
executed while paper is feeding. To continue printing, press the <OK> button. After the paper is cut and ejected, printing starts. To stop printing, press the <CANCEL> button. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
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Page 25

If Replace Consumables Messages Are Displayed

If Replace Consumables Messages Are Displayed
When the scheduled replacement of consumables approaches, or when the replacement becomes necessary, messages, such as "ABC Near End of Life" and "Install New ABC / ABC Life", will appear, and the ATTENTION lamp will start blinking.
Messages related to replacement of consumable supplies and error codes, cause of errors and their resolutions, and status of the ATTENTION lamp are described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the <HELP> button in the control panel will show the solution procedure, and you can easily solve the process according to the guidance. Refer to ”Operating the Help screen” (P.11) for details.
Memo
Meanings of the symbols used in the error messages are as follows.
z
- [COLOR]: Either yellow, magenta, cyan, black, or white* appears.
*: White appears only for the Pro1050.
Category
Print cartridges
Belt Unit Install New Belt Unit
Fuser and exit unit
Waste Toner Box
Message displayed on
the display screen
Install New [COLOR] Print Cartridge Print Cartridge Life Please see HELP for details
Belt Unit Life Please see HELP for details
Install New Fuser and Exit Unit Fuser and Exit Unit Life Please see HELP for details
Install New Waste Toner Box Waste Toner Full Please see HELP for details
Error
code
4100 4101 4102 4103 4104 4140 4141 4142 4143 4144 5600 5601 5602 5603 5604 6800 6801 6802 6803 6804
355 Blinking The lifespan of the belt unit and
354 Blinking The lifespan of the fuser and
357 Blinking Waste toner is full.
ATTENTION
lamp
Blinking The lifespan of the print
cartridge has been reached. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
2nd transfer roller has been reached. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
exit unit has been reached. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
If you re-set and use a waste toner box that is already used, there is a risk of the waste toner overflowing, so please replace it with a new waste toner box. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
Causes and
Troubleshooting
Reference
pages
Page 54
Page 57
Page 70
Page 64
- 25 -
Page 26

If Other Messages Are Displayed

If Other Messages Are Displayed
Other messages and error codes, cause of errors and their resolutions, and status of the ATTENTION lamp are described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the <HELP> button in the control panel will show the solution procedure, and you can easily solve the process according to the guidance. Refer to ”Operating the Help screen” (P.11) for details.
Memo
Meanings of the symbols used in the error messages are as follows.
z
- [COLOR]: Either yellow, magenta, cyan, black, or white* appears.
*: White appears only for the Pro1050.
- [MENUCOLOR] : Y,M,C,K (Pro1040) / Y,M,C,K,W (Pro1050)
- [COVER]: Either top cover or unwinder cover is displayed.
- [ERRCODE]/ [CODE]: Detailed numbers of the error are displayed.
- [SENSOR_ERROR]: Detailed information about the error is displayed.
Message displayed on the
display screen
Close Cover [COVER]
Power Off/On [ERRCODE]:Error
Service Call [ERRCODE]:Error
Print Cartridge Not Installed [COLOR] Please see HELP for details
Check Print Cartridge [COLOR] Please see HELP for details
Invalid Print Cartridge Order Set to [MENUCOLOR]
Unnecessary Print Cartridge Error The job was cancelled. Check the position of the print cartridge lift up lever. To turn off the display, press OK button Please see HELP for details
The job was cancelled due to a spot color order mismatch To turn off the display, press OK button Please see HELP for details
Error
code
310 589
6940 6941 6942 6943 6944
3400 3401 3402 3403 3404
7382 Blinking The print cartridge is not installed in
7390 7391 7392 7393 7394 7395 7396
7385 Blinking Printing was stopped and the data was
ATTENTION
lamp
Blinking The cover shown in the message is
- Blinking A fatal error has occurred.
-
Blinking The print cartridge is not installed
Blinking Print cartridge has not been set
Blinking The Lift Up Lever of the print cartridge
Causes and Troubleshooting
open. Close the cover.
Restart the printer. If 188 appears in [ERRCODE], check the condition of the unwinder’s installation.
properly. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
correctly. Install the print cartridge correctly.
the correct position. Reset in the order that is displayed in the display screen.
is not in the correct position. Printing was stopped and the print data was deleted. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
deleted because the spot color settings were different from those specified in the printer driver. Press the <OK> button to delete the display on the display screen. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
Reference
pages
-
-
-
-
-
User's Guide
-
- 26 -
Page 27
If Other Messages Are Displayed
Message displayed on the
display screen
The job was cancelled due to a paper width mismatch To turn off the display, press OK button Please see HELP for details
Press OK Button for Restoration Memory Overflow
Resume Print from Page xxx/xxx Press OK Button Please see HELP for details
Non Genuine Print Cartridge [COLOR] Please see HELP for details
Incompatible Print Cartridge [COLOR] Please see HELP for details
Non Genuine Fuser and Exit Unit
Please see HELP for details
Error
code
7386 Blinking Printing was stopped and the data
420 Blinking Cannot print. Printing data has
502 Blinking Printing can be resumed.
6840 6841 6842 6843 6844
6900 6901 6902 6903 6904 7000 7001 7002 7003 7004 7040 7041 7042 7043 7044 7100 7101 7102 7103 7104 7200 7201 7202 7203 7204
6981 Blinking Fuser and exit unit is not intended for
ATTENTION
lamp
Blinking Print cartridge is not intended for use
Blinking Print cartridge is not intended for use
Causes and Troubleshooting
was deleted because the paper width settings were different from those specified in the printer driver. Press the <OK> button to delete the display on the display screen. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
exceeded the memory capacity of the printer. Select a lower Quality of the printer driver and print once again. Press the <OK> button to delete the display on the display screen.
Press the <OK> button to print the rest of the pages. To cancel printing, press the <CANCEL> button.
with this printer model. Use a print cartridge intended for use in this model.
with this printer model. Use a print cartridge intended for use in this model.
use with this printer model. Use a fuser and exit unit intended for use in this model.
Reference
pages
-
User’s Guide > 3. Print Function Settings > Fine Quality Printing
-
-
-
-
Incompatible Fuser and Exit Unit
Please see HELP for details
6982 6983 6984 6985 6986 6987
Blinking Fuser and exit unit is not intended for
use with this printer model. Use a fuser and exit unit intended for use in this model.
- 27 -
-
Page 28
If Other Messages Are Displayed
Message displayed on the
display screen
Non Genuine Belt Unit
Please see HELP for details
Incompatible Belt Unit
Please see HELP for details
Receiving Data Timeout Press OK Button for Restoration Please see HELP for details
Check Data Message Data Write Error<[CODE]>
Fuser and Exit Unit Not Installed
Please see HELP for details
Check Fuser and Exit Unit
Please see HELP for details
Install Fuser and Exit Unit
Please see HELP for details
Caution, unknown Consumable detected Go to User Manual Trouble Shooting to restore operation
A spot color printing error has occurred. Data will be erased. Check the paper and paper settings, and try to print again. To turn off the display, press OK button. Please see HELP for details
Error
code
6881 Blinking Belt unit is not intended for use with
6882 6883 6884 6885 6886
519 Blinking A data receipt timeout occurred.
699 Blinking The fuser and exit unit is not installed
348 320
333 Blinking The fuser and exit unit is disconnected.
709 Blinking This error means that a non-OKI
459 Blinking Because of a print request for paper
ATTENTION
lamp
Blinking Belt unit is not intended for use with
- - Failed to write the message data to be
Blinking The fuser and exit unit is not installed
Causes and Troubleshooting
this printer model. Use a belt unit intended for use in this printer model.
this printer model. Use a belt unit intended for use in this printer model.
Increase the length of timeout print setting.
updated. Check data.
properly. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
correctly. Install the fuser and exit unit correctly.
Press the <HELP> button, and solve according to the guidance shown on the Help screen.
Original consumable has been installed in the machine. The warranty is applicable when the product is used with its designated OKI Original consumables. Use caution when choosing other consumables. The entire risk as to the quality and performance of the product due to the use of non-OKI Original consumables is with you. Should the product prove defective due to non-OKI Original consumables, you assume the cost of all necessary servicing, repair or correction, as our warranty may not cover these defects. To accept these risks and to restore function:
1. Turn off your product.
2. Press and hold the <CANCEL> button and turn your product on.
3. After start up, release the <CANCEL> button.
Note: this operation will be recorded for future reference.
unavailable to spot color printing, the printing has been stopped, and the data was deleted. Check the paper and paper settings, and print again. Press the <OK> button to delete the display on the display screen.
Reference
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If Other Messages Are Displayed
Message displayed on the
display screen
The data will be deleted due to a spot color order mismatch error. Check the print cartridge position and spot color settings, and try to print again. To turn off the display, press OK button Please see HELP for details
Check Waste Toner Box
Please see HELP for details
Firmware Update Error Please retry If network doesn’t work, please try firmware update over USB
Feeder Unit Not Installed Shut down and Install Feeder Unit
Belt Unit Not Installed
Please see HELP for details
Check Belt Unit
Please see HELP for details
Unnecessary Print Cartridge Error Check the position of print cartridge lift up lever Please see HELP for details
Install Paper Guide Re-set the Paper Guide Please see HELP for details
Open Cover Paper was pulled out
Check Installed Paper Edge Paper Edge Long Error
Press OK Button Please see HELP for details
Paper Width Error Press OK Button Please see HELP for details
Error
code
7380 Blinking The position of the white print cartridge
331 Blinking The waste toner box is not set correctly.
302 - Firmware update failed.
7305 Blinking The unwinder is not installed.
689 Blinking The belt unit is not installed properly.
330 Blinking The belt unit is not installed correctly.
7398 7399
7384 Blinking The paper guide is not set correctly.
7312 Blinking Paper was forcefully extracted while
7308 Blinking The mark on the leading edge of the
7383 Blinking The paper currently being used is
ATTENTION
lamp
Blinking The lift up lever of the print cartridge is
Causes and Troubleshooting
is different from that specified in the printer driver. Printing has been stopped, and the data was deleted. Check the order of the print cartridge and the Spot Color setting, then print once again. Press the <OK> button to delete the display on the display screen.
Install the waste toner box correctly.
Follow the instructions in the message.
Turn off the power, and then install the unwinder.
Press the <HELP> button, and solve according to the guidance shown on the Help screen.
Install the belt unit correctly.
not in the correct position. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
Press the <HELP> button, and solve according to the guidance shown on the Help screen.
being fed. Open the cover and if there are scraps of paper, remove them, and then close the cover.
paper cannot be detected correctly. Replace the paper, and then press the <OK> button. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
different from the paper settings in the printer driver. Replace the paper, and then press the <OK> button. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
Reference
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Page 30
If Other Messages Are Displayed
Message displayed on the
display screen
Check Installed Paper Paper Edge Error
Press OK Button Please see HELP for details
Paper Detection Error [SENSOR_ERROR]
[SENSOR_ERROR]: Detailed information of the error will be displayed.
Check Cutter Unit Cutter Home Position Error Please see HELP for details
Wait a Moment Rebooting <[CODE]>
It may take some time to complete this process.
Shutting down Please wait. Printer will turn off automatically
Error
code
7307 Blinking The mark on the leading edge of the
7381 Blinking The paper sensor cannot correctly
7302 Blinking The cutter unit is not installed correctly.
ATTENTION
lamp
- On The controller unit is rebooting. -
- Off The printer is shutting down. -
Causes and Troubleshooting
paper cannot be detected correctly. Replace the paper, and then press the <OK> button. Press the <HELP> button, and solve according to the guidance shown on the Help screen.
detect paper. Paper setting is incorrect or the sensors are not set/adjusted. Or, the sensor is dirty. There is paper left in the printer; remove it.
Install the cutter unit correctly.
Reference
pages
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It may take some time to complete this process.
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Page 31

Printing Troubles

Printing Troubles
This section describes the possible troubles that may occur while operating the printer, and their solution procedure.
Memo
If the problem is not solved using the following methods, contact your designated customer service center.
z
For problems arising from the applications, contact the application development company.
z

Unable to Print

Basic reasons
Reference
pages
User's Guide
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Page 24 Page 25 Page 26
User's Guide
User's Guide
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Cause Solution procedure
Power supply of the printer is switched off. Switch on the power supply. Setup Guide
Power supply was switched off due to the auto power off function.
LAN Cable/USB Cable is disconnected. Check that cables are correctly connected to the
Cables are defective. Replace with new cables. -
Printer is offline. Press the <ON LINE> button on the control
Error message has appeared on the display screen of the control panel.
Interface settings are disabled. From [Admin Setup]>[Network Setup] on the
There is a problem with the print function. From [Printer Information]>[Configuration]>[Ex
This printer is not set as default printer. Set it to default printer. -
Output port of printer driver is incorrect.
Printing from other interface is in progress. Wait until the printing is complete. -
Switch on the power supply. When you do not want to use the auto power off function, disable it with [Admin Setup]>[Power Setup]>[Auto Power Off] in the control panel.
printer and the computer.
panel.
Refer to “If Messages about Paper Are
Displayed” (P.24), ”If Replace Consumables Messages Are Displayed” (P.25), ”If Other Messages Are Displayed” (P.26), or press the
<HELP> button on the control panel.
control panel, enable the interface you are using.
ecute] on the control panel, check whether you can print the printer information or not.
Select the output port where LAN cable/USB cable is connected.
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Page 32
Printing Troubles
Network Connection Problems
Cause Solution procedure
Cross cable is used. Arrange straight cable and hub, and connect
correctly.
Compatibility problem with hub. Select [Admin Setup]>[Network Setup]>[Hub
Link Setting] from the control panel, and change the settings.
There is a problem with hub. Try inserting the network cable into another
port or an empty port on the same hub. If the problem is still not solved, use a different hub.
Network cable is defective. Reconnect with a new or a different network
cable, and check again.
Incorrect IP address.
Duplicate IP address. Set an IP address for the printer that does not
Check that IP address settings of the printer,
z
and IP address of the printer set in the computer are matching. If you are using OKI LPR Utility on Windows,
z
check IP address settings in OKI LPR Utility. Check that IP address is not the same as
z
other devices. Check that correct address is set in IP
z
address, Subnet mask, and Gateway address.
duplicate any other IP address.
USB Connection Problems
Reference
pages
User's Guide
User's Guide
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User's Guide
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Cause Solution procedure
Cable does not meet the standards. Use USB cable of USB 2.0 specifications. -
USB hub is used. Directly connect the printer to the computer. -
Printer driver is not installed correctly. Please re-install the printer driver. Setup Guide
Printer is offline. Right click the Pro1050 icon in the [Devices and
Printers] folder, and then select [See what’s printing]. Select the [Printer] menu in the dialog displayed, and uncheck [Use Printer Offline].
Switch, buffer, extension cable, and USB hub are used.
Another printer driver operated through USB connection is installed.
Directly connect the printer to the computer. -
From the computer, remove other printer drivers.
Reference
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Setup Guide
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Page 33
Printer Troubles
Memo
If the problem is not solved using the following explanation, contact your designated customer service center.
z
Printing Troubles
Symptom Cause Troubleshooting
Nothing is displayed in the display screen panel even after switching on the power supply.
Does not function. Power supply cord is not
LED lamp of the <POWER> button is blinking at high speed at about 0.3 second interval.
Printing process does not start. Error is displayed. Check the error code, and follow
Print data is not sent. LAN Cable/USB Cable is
Abnormal sound. Device is tilted. Install on a stable and a flat
Resonant sound. While temperature inside the
Power supply cord is disconnected.
Power outage. Check if electricity is flowing in
inserted firmly.
Power supply is not switched on.
The printer has broken down.
LAN Cable/USB Cable is not connected.
LAN Cable/USB Cable is defective.
LAN Cable/USB Cable does not meet the standards.
There may be a problem with the print function.
Interface is disabled. From [Admin Setup]>[Network
Printer is not selected. Set the printer as the “Default
Output port of printer driver is incorrect.
The tension bar is not locked. Lower the tension bar until it
damaged.
Computer had timed out. Increase the length of timeout. -
device has increased, printing is done on a narrow paper or a thick paper.
Switch off the power supply, and firmly insert the power supply cord.
the power socket.
Firmly insert the power supply cord.
Switch on the power supply. Setup Guide
Immediately pull the power plug out of the
socket, and contact the designated customer service center.
the instructions displayed on the display screen.
Firmly insert LAN Cable/USB Cable.
Use another LAN Cable/USB Cable.
Use a cable of USB 2.0
z
specifications. Use a cable of LAN Cable
z
1000 BASE-T Specifications.
From [Print Information]>[Co nfiguration]>[Execute] on the control panel, check whether you can print the printer information or not.
Setup] on the control panel, enable the interface you are using.
Printer”.
Specify the output port where LAN cable/USB cable is to be connected.
clicks. After that, open and close the unwinder cover.
Connect a new cable. -
surface.
Device has not broken down. Use the device as it is.
Reference
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Setup Guide
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Setup Guide
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Page 24 Page 25 Page 26
Setup Guide
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User's Guide
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Printing Troubles
Symptom Cause Troubleshooting
A sound is heard from the cutter unit when cutting the paper.
Printing does not start immediately.
Printing stops while printing. Adjusting colors or correcting
Not enough memory. Inadequate memory of the
Slow printing. Printing process is also done at
Error message “Shutting down. Please wait. Printer will turn off automatically.” appears, and the power does not turn off.
Glue of the labels accumulated on the cutter blades inside the cutter unit or paper dust may make the blade rubbed and make a sound.
Device is warming up to return from the power saving mode.
Cleaning of print cartridge may be in progress.
Temperature adjustment of the fuser unit is under progress.
Processing of data from other interface is in progress.
All the print data is being processed before printing starts.
density during continuous printing.
printer due to large printing data
the computer side.
Complicated print data. Select simple print data. -
The machine is shutting down. Please wait.
Reference
pages
Clean the cutter unit. Page 93
Please wait. When you do not want to use Power Save mode, on the control panel, select [Admin Setup]>[Power Setup]>[Power Save] to disable the mode.
Please wait. -
Please wait. -
Wait until the printing is complete.
Please wait. -
Please wait. -
Lower the print quality in the printer driver, and then print.
User a computer with fast processing speed.
If the power does not turn off after waiting several minutes, press and hold the <POWER> button for more than 5 seconds to force the power to turn off.
User's Guide
-
User’s Guide
> 3. Print
Function
Settings >
Fine Quality
Printing
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Trouble with sensor calibration
Memo
If the problem is not solved using the following explanation, contact your designated customer service center.
z
Symptom Cause Troubleshooting
Failure to calibrate sensor The sensor is out of position. Check the position of the sensor. User's Guide
The surface of the sensor cover is dirty.
Error was detected while adjusting the sensor.
The information for the paper being used is not registered on the printer.
Clean the surface of the sensor cover.
Eliminate the error according to the description of the error. There may be paper remaining in the feed path, remove it.
Correctly register, on the printer, the information for the paper being used.
Reference
pages
Unwinder
Page 74
Printer
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User's Guide
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Page 35

Printer Driver Malfunctions

Memo
If the problem is not solved using the following explanation, contact your designated customer service center.
z
For problems arising from the applications, contact the application development company.
z
USB Connection Problems
Printing Troubles
Symptom Solution procedure
Icon of the printer is not created in the [Devices and Printers] folder.
Error message such as "Printer driver installation failed" appears.
Trouble when setting up printing
Reference
pages
Printer driver is not installed correctly. Setup Guide
Use plug and play. Follow the procedure given below.
1. Check that the power supply to the printer and computer are turned off.
2. Connect the USB cable.
3. Turn on the power supply of the printer.
4. Turn on the power supply of the computer.
5. Open the [Devices and Printers] screen from [Control Panel], and then click [Add a printer].
6. Execute the setup according to the on-screen instructions.
Memo
Specify the following location to directly
z
specify the printer driver on the DVD. D:\Drivers\PCLXL (The “D:” indicates the DVD drive.)
-
Symptom Solution procedure
A few seconds of waiting time occurs if you switch from another printer to the [Pro1050 PCL6], using the printer settings in an application.
Printing is being done in specified batches, even though they have not been specified.
The setting for printing multiple copies does not appear on the control panel of the printer, even though the setting for multiple copies is specified in printer settings in the printer driver or the application.
These symptoms occur when there are many types of paper registered in the printer driver. If you want to reduce this waiting time, delete the paper settings that you do not need from the printer driver.
For some applications, batch copies may be specified automatically if a number of copies have been specified in the print settings on the application. To solve this, manually turn off the batch settings that were turned on automatically in the application.
When you specify to print multiple copies in the printer driver or application, some applications generate print data for all of the copies to be printed.
When this type of data is being printed, the printer cannot recognize that you have specified multiple copies to be printed, so the indicator for printing multiple copies does not appear on the control panel. You can use the printer as it is, because all the copies that you specified will be printed.
Reference
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User's Guide
User's Guide
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Page 36
Printing Troubles
Symptom Solution procedure
Cannot print on specified paper when doing shared printing.
The final printout is not cut, even though [Cut by collation] or [To specify the number of pages per cut] is specified in the [Cut Mode] settings in the printer driver, although the setting for collate is specified in the printer settings in the printer driver or the application.
From the print screen of the printer driver on the client side, click [Preferences] (or [Properties]), and then, on the [Extend] tab, click [Advanced]. Select [Reduce Size of Spool File], and then set [Settings] to [On] to use it.
When you specify to collate printouts in the printer driver or application, some applications reorder the pages in collated order, and then generate print data for all of the copies to be printed.
When this type of data is being printed, the printer cannot recognize that the printout is being collated, so the indicator for collated printing does not appear on the control panel. In addition, the final printout is not cut, even though [Cut by collation] or [To specify the number of pages per cut] is specified in the [Cut Mode] settings in the printer driver.
Even if the application is suitable, when you want to cut collated printouts, specify the pages in [To specify the number of pages per cut] so they match the pages being collated.
Reference
pages
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Furthermore, if you can only specify a number of pages that is a multiple of that in [To specify the number of pages per cut] because the paper is short, you need to edit the print data, such as by adding blank pages, so it has a number of pages that can coincide with the number specified in [To specify the number of pages per cut].
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Printing Troubles
Problems concerning restrictions of OS
Limitations regarding Windows 10/Windows 8.1/Windows 8/Windows 7/
Windows Server 2016/ Windows Server 2012 R2/Windows Server 2012/ Windows Server 2008 R2/Windows Server 2008
Items Symptom Causes and Troubleshooting
Printer driver The [User Account
Control] dialog appears.
Images are being printed in an incorrect layout when doing “Print Test Page”.
Network Extension Help does not appear. The Help function is not supported.
The [User Account Control] dialog appears.
The [Program compatibility assistant] dialog appears.
RGB color setting utility The [User Account
Control] dialog appears.
The [Program compatibility assistant] dialog appears.
Color swatch utility The [User Account
Control] dialog appears.
The [Program compatibility assistant] dialog appears.
Status monitor The [User Account
Control] dialog appears.
The [Program compatibility assistant] dialog appears.
When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [Go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility.
Occurred because Windows OS is creating print information that is larger than the paper settings that are set in the printer driver. Operation is not abnormal.
When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [Go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility.
When the [Program compatibility assistant] dialog appears after completion of installation (including when installation is aborted in the middle), be sure to click [This program installed correctly].
When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [Go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility.
When the [Program compatibility assistant] dialog appears after completion of installation (including when installation is aborted in the middle), be sure to click [This program installed correctly].
When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [Go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility.
When the [Program compatibility assistant] dialog appears after completion of installation (including when installation is aborted in the middle), be sure to click [This program installed correctly].
When starting installer or utility, the [User Account Control] dialog may appear. Click [Yes] or [Go], and run installer or utility as administrator. Clicking [No] or [Cancel] will not start installer or utility.
When the [Program compatibility assistant] dialog appears after completion of installation (including when installation is aborted in the middle), be sure to click [This program installed correctly].
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Page 38
Printing Troubles

Print Quality Is Poor

Memo
If the problem is not solved using the following methods, contact your designated customer service center.
z
Symptom Cause Troubleshooting
White stripe in perpendicular direction.
Paper feed direction
Printing is blurred in perpendicular direction.
Paper feed direction
Printing is light.
LED head is unclean. Wipe LED head with a soft tissue
paper.
Low toner. Replace the print cartridge. Page 55
Deposit of foreign substances. Replace the print cartridge. Page 55
Window film on print cartridge is dirty.
Print cartridge has not been set correctly.
LED head is unclean. Wipe LED head with a soft tissue
Low toner. On the control panel, set +1 to
The toner is clumping. Shake the print cartridge up and
Paper not suitable. Check the roll paper specifications,
The temperature and humidity controls are not suitable.
Print cartridge has not been set correctly.
Low toner. Replace the print cartridge. Page 55
Paper is moist. Use paper that has been stored
Paper not suitable. Check the roll paper specifications,
Paper not suitable. Type and thickness setting of paper is inappropriate.
Recycled paper is used. Correct [Media Weight] in [Paper
Wipe window film with a soft tissue paper.
Please set the print cartridge correctly.
paper.
+3 in [Menus] > [Print Adjust] > [SMR Setting]. If the problem is not rectified after that, replace the print cartridge. * There is a risk of the printouts
being dirty if you continue using the +1 to +3 setting in [SMR Setting].
down, and left and right.
and then use paper that is described on the roll paper specifications.
On the control panel, set +1 to +3 in [Menus] > [Print Adjust] > [SMR Setting]. * There is a risk of the printouts
being dirty if you continue using the +1 to +3 setting in [SMR Setting].
Re-install the print cartridge. Page 55
at appropriate temperature and humidity.
and then use paper that is described on the roll paper specifications.
Correct [Media Weight] in [Paper settings] of the printer driver to the appropriate value. Or, change [Media Weight] to a thicker value than the present value.
settings] of the printer driver to the appropriate value. Or, change [Media Weight] to a thicker value than the present value.
Reference
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User's Guide
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User's Guide
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Page 39
Printing Troubles
Symptom Cause Troubleshooting
Printing is blurred in some parts. White dots appear when printing solid colors.
Stripes in perpendicular direction.
Paper feed direction
The paper is too damp or too dry. Use paper that has been stored
at appropriate temperature and humidity.
[Transfer Setting] is not properly set.
[Media Transfer Setting Black] or [Media Transfer Setting Color] is not properly set.
There are scratches, dents or foreign matter (including glue from labels) on the belt unit.
There are dents on the print cartridge.
Low toner. Replace the print cartridge. Page 55
The transfer path or the fuser and exit unit are dirty because bits of paper or glue are on them.
If white dots appear in cyan transfer, lower the setting value by selecting [Menus] > [Print Adjust] > [Transfer Setting] > [Cyan Transfer Setting] on the control panel. If white dots appear in other colors’ transfer, change the transfer setting value of the corresponding color.
On the control panel, change the value in [Menus] > [Print Adjust] > [Media Transfer Setting Black] or [Media Transfer Setting Color].
Replace the belt unit. * Implement protection against foreign
matter and do daily maintenance (cleaning).
Replace the print cartridge. Page 55
Clean the transfer path and the fuser and exit unit.
Reference
pages
User's Guide
User’s Guide
User's Guide
Page 57
Page 79 Page 90
The front or rear edge of the paper is dirty.
Paper feed direction
Image disturbance occurs to the printed portion.
The 2nd transfer roller is dirty. Run [Menus] > [Print Adjust] >
[Transfer Roller Cleaning] on the control panel. If it is not rectified even after that, replace the 2nd transfer roller. * Replacement of the 2nd transfer
roller is done together with the belt unit, which is a consumable.
The area around the 2nd transfer roller or the paper transfer path is dirty.
The speed of the fuser unit is incorrect.
Clean the area around the roller on the 2nd transfer roller and the paper transfer path.
Feed 400 mm of media or longer one time.
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Page 40
Printing Troubles
Symptom Cause Troubleshooting
Stripes or dots appear periodically in horizontal direction.
Paper feed direction
Portion of white background is lightly stained.
In the case of a cycle length of about 94 mm, the print cartridge may be scratched or dirty.
In the case of cycle length of about 31 mm, there is dirt inside the print cartridge.
In the case of cycle length of about 140 mm, there are scratches on the fuser and exit unit.
Print cartridge is exposed to light. Return the print cartridge inside the
In the case of cycle length of about 63 mm, the feed roller is dirty.
In the case of cycle length of about 75 mm, 2nd transfer roller may be dirty.
Dirt has deposited on the paper transfer path.
Paper has static electricity. Use paper that has been stored
Thick paper is used. Use thinner paper. -
Low toner. Replace the print cartridge. Page 55
Wipe it lightly with a soft tissue paper. If there are dents, replace the print cartridge.
Set [Smooth] in [Screen] for the print quality settings in the printer driver.
Replace the print cartridge. Page 55
Replace the fuser and exit unit. Page 70
printer, and do not use the printer for a few hours. If it does not rectify even after that, replace the print cartridge.
Clean the feed roller. Page 79
Run [Menus] > [Print Adjust] > [Transfer Roller Cleaning] on the control panel. If it is not rectified even after that, replace the 2nd transfer roller. * Replacement of the 2nd transfer
roller is done together with the belt unit, which is a consumable.
Print a few pages as a test. Or, clean the transfer path.
at appropriate temperature and humidity.
Reference
pages
Page 55
User’s Guide
Page 55
Page 57
Page 79
User's Guide
Border of characters is blurred.
Rubbing paper removes the toner.
Specks appear on glossy papers.
LED head is unclean.
Paper not suitable. Check the roll paper specifications,
Paper is moist. Replace with new paper. -
Type and thickness setting of paper is inappropriate.
Recycled paper is used. Correct [Media Weight] in [Paper
Type and thickness setting of paper is inappropriate.
Wipe LED head with a soft tissue paper.
and then use paper that is described on the roll paper specifications.
Correct [Media Weight] in [Paper settings] of the printer driver to the appropriate value. Or, change [Media Weight] to a thicker value than the present value.
settings] of the printer driver to the appropriate value. Or, change [Media Weight] to a thicker value than the present value.
Correct [Media Weight] in [Paper settings] of the printer driver to the appropriate value. Or, change [Media Weight] to a thicker value than the present value.
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User's Guide
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User's Guide
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Page 41
Printing Troubles
Symptom Cause Troubleshooting
Bold lines appear in horizontal direction.
Paper feed direction
Lateral-stripe white dots appear at the solid printing portion.
Border of the solid printing portion is lightly stained.
The back of the paper is dirty.
Type and thickness setting of paper is inappropriate.
Occurs when the following edge of the paper leaves the F4 roller, if it is 77 mm from the following end of the paper.
Occurs due to the different levels of the gap between labels, if it occurs periodically at labels.
Occurs when paper has been loaded for a long time, at the F0 roller, if it is about 40 mm from the leading edge of the paper.
[Transfer Setting] is not properly set.
[Media Transfer Setting Black] or [Media Transfer Setting Color] is not properly set.
Paper is too dry. Use paper that has been stored
[Media Transfer Setting Black] or [Media Transfer Setting Color] is not properly set.
Occurs when there is a large amount of white toner printed under the color.
The 2nd transfer roller is dirty. Confirm that the size of the image
If a line is printed from the second page with black & white print, set the [Media Weight] in [Paper settings] of the printer driver to an appropriate value. Or, change [Media Weight] to a thicker value than the present value.
Bold lines or thin lines may occur on media similar to cast coated paper (stiff media or media on yellow separators). Use recommended paper.
Bold lines or thin lines may occur on media similar to cast coated paper (stiff media or media on yellow separators). Use recommended paper.
When media is pinched in F0 roller, streaks appear, stiff media becomes curled, and images may be affected. After printing, remove the paper. Also, always remove the paper if you will not use the equipment for a long time.
If white dots appear in cyan transfer, lower the setting value by selecting [Menus] > [Print Adjust] > [Transfer Setting] > [Cyan Transfer Setting] on the control panel. If white dots appear in other colors' transfer, lower the transfer setting value of the corresponding color.
On the control panel, decrease the value set in [Menus] > [Print Adjust] > [Media Transfer Setting Black] or [Media Transfer Setting Color].
at appropriate temperature and humidity.
On the control panel, increase the value set in [Menus] > [Print Adjust] > [Media Transfer Setting Black] or [Media Transfer Setting Color].
Reduce the value in [Spot color toner quantity adjustment] for the spot color function in the printer driver. In the print data, reduce the amount of white toner printed under the color.
and the length of the paper match. Clean the 2nd transfer roller.
Reference
pages
User's Guide
User's Guide
User's Guide
User's Guide
User's Guide
User’s Guide
User's Guide
User's Guide
User’s Guide
User’s Guide
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Page 42
Printing Troubles
Symptom Cause Troubleshooting
Does not print with color shades as you thought.
Black spots or white spots appear.
Stains are printed.
The entire paper is printed black.
Low toner. Replace the print cartridge. Page 55
Setting of [Black Finish] is not matching with the application.
Change color matching options. Change to color matching option of
No color balance. Select [Calibration] on the control
Misalignment of color. Open the top cover at once, and the
Paper not suitable. Check the roll paper specifications,
In the case of a cycle length of about 94 mm, the print cartridge may be scratched or dirty.
Paper is moist. Replace with a new paper. -
Paper not suitable. Check the roll paper specifications,
The surface of the feed roller in the feed path is dirty.
The device might have broken down.
In the [Black Finish] of printer driver, select [True Black (K)] or [Composite Black (CMYK)].
the printer driver.
panel, and then run [Adjust Density].
close it again. Select [Calibration] on the control panel, and then run [Adjust Registration].
and then use paper that is described on the roll paper specifications.
Gently wipe the dirt stuck to the brown tube in the print cartridge with a soft tissue paper. If there are dents, replace the print cartridge.
and then use paper that is described on the roll paper specifications.
If foreign matter is found on the surface of the feed roller in the feed path, clean the feed roller.
Contact your designated customer service center.
Reference
pages
User's Guide
User's Guide
User's Guide
User's Guide
User's Guide
Page 55
User's Guide
Page 79
-
Nothing is printed.
?
White spaces occur.
The device might have broken down.
Paper is moist. Replace with a new paper. -
Paper not suitable. Check the roll paper specifications,
Scraps of paper from the labels are stuck to the belt unit.
If it is near the leading edge of the roll paper, it may be the remains of the tape that has peeled off the roll paper.
Contact your designated customer service center.
and then use paper that is described on the roll paper specifications.
Replace the belt unit. * The belt unit is replaced together
with the 2nd transfer roller, which is a consumable.
* Implement protection against foreign
matter and do daily maintenance (cleaning). Or, check the cutting position; if it has shifted, readjust the cutting position.
Cut off the end part of the paper that has any tape left on it, and do not use that paper.
User's Guide
Page 57
User’s Guide
-
- 42 -
Page 43
Printing Troubles
Symptom Cause Troubleshooting
Afterimages are appearing.
Paper feed direction
Distorted images occur when printing white toner.
The printout appears to be speckled.
The print quality setting is not appropriate.
The toner is misaligned. There are three types of solutions.
Possibly occurs if the media is exposed to high temperatures.
Set [Smooth] in [Screen] for the print quality settings in the printer driver.
Select the solution procedure that suits the printing conditions.
1. Lower the white density in [Color Density] on the control panel.
2. Reduce the amount of toner in [Spot color toner quantity adjustment] for the spot color function in the printer driver.
3. Set the paper thickness to a thicker setting (slows print speed).
Change the paper thickness to a thinner setting. If it does not improve, change it to an even thinner setting.
Reference
pages
User’s Guide
User’s Guide
-
The printout appears to have runny streaks.
Blank pages are being inserted.
Possibly occurs if the media is exposed to high temperatures.
An image that is less than 4 inches long is being printed.
Change the paper thickness to a thinner setting. If it does not improve, change it to an even thinner setting.
When setting [User-defined paper] in the printer driver, if you set less than 4 inches for the following, then a blank piece of paper will be inserted after cut pages when you print.
▪Forcontinuouspaper,[Paper
length]
▪Fordie-cutlabels,die-cutlabels
with black marks and continuous labels, [Label length]
▪Forcontinuouspaperwithblack
marks and continuous labels with black marks, [Black mark interval]
This occurs because an image that is shorter than the length of the paper that can be fed is printed; so it is a limit.
-
-
- 43 -
Page 44
Printing Troubles
Symptom Cause Troubleshooting
The position that printing starts on the leading edge is misaligned.
Printing extends off the trailing edge of the paper.
The belt has stretched. Adjust the registration before you
start printing, and install the printer in a room that has humidity that is as stable as possible.
The gap interval between labels is different between each label.
There is a join in the roll paper. If there is a join in the roll paper, the
The paper size specified in the printer driver is different from the paper size that is loaded.
The black mark sensor position or gap sensor position is skewed.
(The first page is misaligned) The paper and media form that you are using have been switched.
(The second and following pages are misaligned) Immediately after doing paper interval detection, replacing the roll of paper, or changing the print pattern, the print position adjustment (auto) was not done well enough.
The paper is too hard (if the paper wrinkles and stops inside the paper guide).
The paper size specified in the printer driver is different from the paper size that is loaded.
The compensation value specified for the print position correction (Y position) is too large.
Rolls of labels that have different intervals between labels cannot be used. Use rolls of labels that have regular intervals.
position that printing starts on the leading edge may be misaligned. We cannot recommend media that has joins.
Specify the correct paper size in the printer driver.
For black marks, adjust the position of the sensor to the center of the black mark. For gaps, adjust the position of the sensor to the center of the label.
Do fine adjustments to the print position.
On the control panel, go to [Menus] > [Cutter Setup] and set [Cut Mode] to [Specified Interval], and set [Cut Interval] to [1]. Then print 5 pages of your content on the media you are actually using and use them to measure the differences in the position you want to print and the actual printed positions, and then calculate the average of these 5 measurements. Use this difference to finely adjust the print position using the print position correction (Y position).
Print 20 continuous pages of the actual print pattern you are using (on the control panel, go to [Menus] > [Cutter Setup] and set [Cut Mode] to [Specified Interval], and set [Cut Interval] to [20]) so you can compensate for the position that printing starts.
Change to soft paper. -
Specify the correct paper size in the printer driver.
Specify a correction value that is within a range that the printing does not extend off the trailing edge of the paper. If the image extends off the trailing edge of the paper, clean the 2nd transfer roller.
Reference
pages
User’s Guide
Page 106
User’s Guide
User’s Guide
User’s Guide
User’s Guide
User’s Guide
User’s Guide
User’s Guide
- 44 -
Page 45
Printing Troubles
Symptom Cause Troubleshooting
Pages are cut on a different page than the specified page.
There is an abnormality in the print results on the [Test Page].
The position that printing starts on the right edge is misaligned.
Wide lareral lines appear on synthetic polypropylene media.
Paper feed direction
Paper feed direction
Last of the paper was detected. Replace the paper with a new roll
of paper. When reprinting, paper is output from the page where the error occurred up to the cut page. So, if you want to justify the number of pages up to the cut, temporarily cancel printing and send print data starting from the page you want to reprint.
You are printing image data that is an inappropriate size.
The position of the paper that is being fed is misaligned.
Electrostatic charges may cause lateral stripes, because media made using polypropylene has high resistance to high electrostatic charges. Lateral stripes occur specifically at 43 mm or further after the leading edge of paper after it is cut.
Lateral stripes occur on the leading edge of the paper.
The layout of the image skews in the printed results when you do the [Print Test Page] from the printer driver, depending on the type of OS that you are using. This is not a problem with the printer driver or the equipment. It is caused by the OS transmitting the images on A4 or letter size paper, which are paper sizes that the device does not support.
There are three types of solutions. Select the solution procedure that suits the printing conditions.
1. Use the printer driver to do fine adjustments to the print position.
2. Use the control panel menus to compensate for the print position on the paper.
3. Re-adjust the roll paper guide adjustment knob on the unwinder.
There are two types of solutions to make lateral stripes difficult to see. Select the solution procedure that suits the printing conditions.
1. If a print cartridge (white) is down, then raise it up and print.
2. Lower the 2nd transfer roller voltage, and then print (set -1 to
-3 according to the condition of the lateral stripes).
You can make the lateral stripes difficult to see by lowering the 2nd transfer roller voltage. Lower the 2nd transfer roller voltage, and then print (set -1 to -3 according to the condition of the lateral stripes).
Reference
pages
-
-
User’s Guide
User’s Guide
User’s Guide
- 45 -
Page 46
Printing Troubles

Paper Feed Is Poor

Memo
If the problem is not solved using the following methods, contact your designated customer service center.
z
Symptom Cause Troubleshooting
Paper jam occurs frequently. Device is tilted. Install on a stable and a flat
surface.
The paper feed path is dirty. Clean the paper feed path. Page 79
Position of the roll paper guide is not aligned.
Papers are not set correctly. Remove the roll paper and reset. User's Guide
The position of the roll paper is misaligned.
The leading edge of the paper is curled. Or, the paper that is loaded does not have cuts in the gaps between the labels.
Printer driver sensor settings are not specified correctly.
Align the roll paper guide to the position of the paper size that is set.
Remove the roll paper and reset it, and then turn the roll paper position adjustment dial to adjust the position.
Correctly cut the leading edge of the paper and reset it.
Specify [Sensor settings] in [Paper settings] of the printer driver so it is the same as where the results of the sensor calibration are registered.
Furthermore, if several of the same model printer are connected to a single computer and if the same paper settings are specified on the printer driver for the various printers, then in [Sensor settings] the same registration number should be specified for all the printers.
Reference
pages
-
User’s Guide
User's Guide
User’s Guide
User’s Guide
Register the sensor adjustment results from each printer so they match the [Sensor settings] numbers that are in the paper settings on the printer driver as the above countermeasures.
The width of the paper being used and the width of the paper guide do not match. Or, the paper width set in the printer driver and the width of the paper being used do not match.
An appropriate paper is not set. Match the settings of the paper
There are traces of sealing tape on the roll paper that is being used.
Use paper that is as wide as the paper width that is set in the printer driver. Align the width of the paper guide to the width of the paper you are using.
on which you want to print with the settings in the printer driver. Do a sensor calibration for the paper on which you want to print.
Do not use the part of the roll paper on which there are traces of sealing tape. Feeding may not be normal because of the glue stuck to the paper.
- 46 -
-
-
User’s Guide
Page 47
Printing Troubles
Symptom Cause Troubleshooting
Paper jam occurs frequently. The positions of the machine
and the unwinder sensors do not match.
Labels are missing from the roll of paper that is being used.
The paper is too hard (if the paper wrinkles and stops inside the paper guide).
[Only when paper feed is started by pressing the <FEED> button] Stiff continuous labels are being used (or, die-cut labels that are longer than 600 mm).
The roll of paper is old so its color or quality has changed. There are large differences in the reflectiveness of the black marks or the transmittance of the liner.
Paper is not fed. The paper settings for the
printer are different from the paper settings in the printer driver.
Glue has smeared on the liner. Do not use a liner on which
Device is not restored even after removing the jammed paper.
Paper gets curled. Creases appear on the paper.
Paper winds around the roller of the fuser and exit unit.
- Open the top cover at once, and
Paper contains moisture or static electricity.
Thin paper is used. Correct [Media Weight] in [Paper
Type and thickness setting of paper is inappropriate.
Thin paper is used. Use thicker paper. -
Reference
pages
Align the position of the sensor with the paper.
Load a suitable roll of paper. User’s Guide
If the cause described on the left is correct, there may be toner on the fuser unit, so you should clean it.
Change to soft paper. -
Fold the media about 200 mm from the leading edge of the media (liner) to make a crease that forms a valley in the printed face, and then feed the paper.
Calibrate the sensor. User’s Guide
Check the message on the display screen, and if there is no problem, press the <OK> button on the control panel.
glue is smeared. It will not feed normally. In the worst case, it could damage the equipment.
the close it again.
Use paper that has been stored at appropriate temperature and humidity.
settings] of the printer driver to the appropriate value. Or, change [Media Weight] to a thicker value than the present value.
Correct [Media Weight] in [Paper settings] of the printer driver to the appropriate value. Or, change [Media Weight] to a thicker value than the present value.
User’s Guide
Maintenance
Guide
-
-
User’s Guide
-
User's Guide
User's Guide
User's Guide
- 47 -
Page 48
Printing Troubles
Symptom Cause Troubleshooting
The space between labels is not cut; the labels are cut.
Paper has stopped feeding. Last of the paper was detected
Paper is not fed, even when the <FEED> button is pressed.
Paper is not unloaded, even when the <UNLOAD> button is pressed.
The rear edge of the paper is skewed.
The position of the cut is misaligned.
The leading edge of the label and the black mark positions are not aligned.
The gap interval between labels is different between each label.
The gap interval between labels is not from 3 to 10 mm.
The paper size specified in the printer driver is different from the paper size that is loaded.
during warm up while paper was feeding.
Last of the paper was detected while feeding paper.
Last of the paper was detected while unloading paper.
Paper is not set on the roll shaft.
Reference
pages
Readjust the cutting position. User’s Guide
Labels cannot be used if the leading edge of the label and the black mark positions do not align. Use labels whose leading edges align with the black mark.
Rolls of labels that have different intervals between labels cannot be used. Use rolls of labels that have regular intervals.
A gap between labels from 3 to 10 mm can be used. Do not use any others.
Specify the correct paper size in the printer driver.
Replace the paper with a new roll of paper.
Replace the paper with a new roll of paper.
Replace the paper with a new roll of paper.
Replace the paper with a new roll of paper.
Page 106
Page 106
Page 106
User’s Guide
-
-
-
-
- 48 -
Page 49
2

Maintenance

Checking Service Life and Remaining
Amounts of Consumables
…………… 50
Replacing Consumables
Printer Maintenance
…………………… 73
……………… 51
- 49 -
Page 50

Checking Service Life and Remaining Amounts of Consumables

Checking Service Life and Remaining Amounts of
Consumables
You can check the service life and remaining quantities of the print cartridge, belt unit, fuser and exit unit, and waste toner box.
Press the scroll button ▲ or ▼.
1
Select [Configuration], and press the
2
<OK> button.
Select [Supplies Life], and press the
3
<OK> button.
Press the <OK> button.
5
If you want to continue to check other items, press the <BACK> button to return to 4.
Press the <ON LINE> button to return
6
to the standby screen.
Select the consumables to check (print
4
cartridge, belt unit, fuser and exit unit, or waste toner box).
- 50 -
Page 51
⿟Replacing Consumables
This section describes the service life and replacement method of consumables.

About the Service Life of Consumables

Guidelines for replacement of consumables are as follows.
*Periodically replaced parts are parts that need a service representative.

Replacing Consumables

zPrint Cartridge (CMYK)
When A6 size documents with print density
*1
of 20% are printed continuously, the printable pages is about 9,000. Printing quality will decline after 1 year has passed from opening the package. Therefore, prepare a new print cartridge.
Even if the cyan (blue), magenta (red), and yellow print cartridge life has been reached, monochrome printing using only black can be done by specifying “Mono”. Refer to “Monochrome (Black and White) Printing” and “Printing Using the Specified Print Cartridge Only (Lift Up)” in the “User’s Guide” regarding printing with black only.
zBelt Unit
About 150,000 printings *: When printing three sheets of A6 size at the same time
z2nd Transfer Roller
About 150,000 printings *: When printing three sheets of A6 size at the same time The 2nd transfer roller is included in the belt unit, which is a consumable.
zFuser and Exit Unit
About 150,000 printings *: When printing 50 sheets of A6 size at the same time
zWaste Toner Box
About 150,000 printings *: When printing three sheets of A6 size at the same time, with a print density
*1
of 20%
The following consumables are periodically replaced parts. You cannot replace them by yourself. A service representative is needed to do the replacement work.
zPaper guide/feed unit
It will reach its service life after printing about 1,000,000 pages (A6 size equivalent).
zCutter unit
*3
It will reach its service life after cutting about 1,000,000 pages.
zF0 roller unit
*3
It will reach its service life after printing about 1,000,000 pages (A6 size equivalent).
*1: Print density is the proportion of area having toner on printable area of 1 page.
*2: Consumable parts of the printer.
*3: Consumable parts of the unwinder.
Memo
zThe printable pages/lifespan is for reference. The actual printable pages/lifespan might decrease depending on the print
environment such as the details of the document to be printed, usage status, powering ON/OFF, and adjustment operation at the time of cover opening/closing. They may be less than half, depending on the printing conditions.
zRefer to the “Setup Guide” regarding the names and functions of parts.
*2
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Page 52
Replacing Consumables
Only for Pro1050
zPrint cartridge (White)
The print cartridge (white) is for the Pro1050 only. It cannot be used on the Pro1040.
When A6 size documents with print density is about 4,500. Printing quality will decline after 1 year has passed from opening the package. Therefore, prepare a new print cartridge.
Even if the white print cartridge life has been reached, cyan (blue), magenta (red), yellow and black printing can be done. Refer to "Printing Using the Specified Print Cartridge Only" in the "User's Guide".
See "Printing using white toner only" in the "User's Guide" for spot color printing.
*1: Print density is the proportion of area having toner on printable area of 1 page.
Memo
zThe printable pages/lifespan is for reference. The actual printable pages/lifespan might decrease depending on the print
environment such as the details of the document to be printed, usage status, powering ON/OFF, and adjustment operation at the time of cover opening/closing. They may be less than half, depending on the printing conditions.
zWhen printing with white, the number of sheets printed using a spot color white printer cartridge and the waste toner box
service life are less than 1/4, depending on the printing conditions.
*1
of 20% are printed continuously, the printable pages
- 52 -
Page 53
Replacing Consumables

When the Replacement Period Is Approaching

When the scheduled replacement of consumables approaches, the following message will appear and the ATTENTION lamp will blink.
Replace consumables when "Install New ..." appears in the message.
Pressing the <HELP> button on the control panel will display the replacement procedure. You can easily replace the consumables according to the guidance. Refer to ”Operating the Help screen” (P.11) for details.
Message displayed on the display screen
Item
Print cartridges [COLOR]*1 Print Cartridge Near
Belt Unit Belt Unit Near Life Install New Belt Unit
Fuser and exit unit
Waste Toner Box Waste Toner Near Full Install New Waste Toner Box
*1: [COLOR]: Either yellow, magenta, cyan, black, or white is displayed.
(White appears only for the Pro1050.)
When the replacement
period approaches
Install New [COLOR]*1 Print Cartridge
End of Life
Fuser Unit Near End of Life Install New Fuser and Exit Unit
Print Cartridge Life Please see HELP for details
Belt Unit Life Please see HELP for details
Fuser and Exit Unit Life Please see HELP for details
Waste Toner Full Please see HELP for details
When it is time for
replacement
Reference
pages
Page 54
Page 57
Page 70
Page 64
- 53 -
Page 54
Replacing Consumables
G
N

Replacing Print Cartridges

WARNIN
Do not put toner or print cartridges
z
in fire. The toner may spray out and cause burns.
Do not store print cartridges in
z
locations exposed to open flame. They could ignite, burn, and cause burn injuries.
Do not clean spilled toner with a
z
vacuum cleaner. If cleaning spilled toner with a vacuum cleaner, it may catch fire due to the sparks from electric contact. Toner spilled on the floor should be wiped up with a wet cloth.
CAUTIO
Toner spilled on the floor should be
z
carefully wiped up with a wet cloth so the toner does not scatter around.
Gently wipe the dirt stuck to the brown
z
tube in the print cartridge with a soft tissue paper. Do not use alcohol or other solvents to wipe it. If alcohol or some other solvent is used to wipe it, the irregularities left from wiping it will degrade print quality.
Some parts inside the machine are
z
very hot. Do not touch the areas near the "High Temperature Warning" labels. Doing so may cause burns.
Keep the print cartridges away from
z
children.
If toner is ingested, follow the direction
z
from a doctor if necessary.
If toner is inhaled, gargle with plenty
z
of water and move to a location where the air is fresh. Follow the direction from a doctor if necessary.
If toner gets on your hands or skin,
z
carefully wash it off with soapy water.
If toner gets into your eyes, flush them
z
with large amount of water. Follow the direction from a doctor if necessary.
Be careful to not get toner on your
z
clothes or hands when you are clearing paper jams or replacing the print cartridges. If toner gets on your hands or skin, carefully wash it off with soapy water. If it gets on your clothes, rinse it off
z
with cold water. If you wash them with warm water or heat the toner, it will stain the clothes permanently.
Do not disassemble or forcibly open
z
the print cartridge. It may scatter the toner, which people may inhale or may stain clothes and hands.
Store used print cartridges in a bag so
z
that the toner does not scatter around.
- 54 -
Page 55
Replacing Consumables
Replacing print cartridges
Example) For the yellow (Y) print cartridge
Grasp the top cover open lever and
1
open the top cover.
Check the position of the print cartridge
2
to replace, by the text and color of the label.
Remove the new print cartridge from
4
the packing bag, and then shake it vertically and horizontally.
Pull out the print cartridge.
3
Check the position where a label with
5
the same text and colors has been applied, and firmly and levelly push the print cartridge in as far as it will go.
- 55 -
Page 56
Replacing Consumables
Close the top cover.
6
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or the top cover's support. Press on the top of the top cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover. Press on the top of the top cover to close it.
Memo
If the [Print Cartridge Life] message does not
z
disappear even though you have replaced the print cartridge, the print cartridge may not be securely installed. Install it correctly.
If Error709 appears after you replace a print
z
cartridge, refer to Page 28.
Please support the recycling of used
7
print cartridges.
Memo
If you must dispose of a used print cartridge,
z
put it in a plastic bag and be sure to dispose of it according to the local laws and government regulations.
Use the box and packing bag from the new print
z
cartridge to recycle the used print cartridge.
- 56 -
Page 57

Replacing the Belt Unit and 2nd Transfer Roller

Replacing Consumables
Replacing the Belt Unit and 2nd
Transfer Roller
A new 2nd transfer roller is supplied with the new belt unit in the same package.
Also, a new waste toner box is mounted inside the belt unit.
If roll paper has been fed through the
1
printer, press the <UNLOAD> button to cut the roll paper. The cut paper will be fed to the supply side and the feeding side.
Remove the print cartridge set.
4
Place the removed print cartridge, and
5
cover it with paper so it is not exposed to light.
Grasp the top cover open lever and
2
open the top cover.
Prepare some newspaper or something
3
to spread on a flat surface on which to place the print cartridge set, as well as some paper so it is not exposed to light.
Prepare some newspaper or something
6
to spread on a flat surface on which to place the belt unit.
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Page 58
Replacing Consumables
Turn the two belt locking keys
7
counterclockwise to release the lock.
Hold the belt unit handles (blue) on the
8
left and right, and remove the belt unit at an angle.
Note
Do not touch the belt surface or damage the belt.
z
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
- 58 -
Page 59
Note
Be careful not to spill waste toner while removing
z
the belt unit.
Be careful to not pinch your hands or fingers
z
between the handle and the machine while removing the belt unit.
When removing the belt unit, do not tilt it further
z
than is needed to remove it.
Replacing Consumables
Place the removed belt unit levelly.
9
Note
Place the belt unit on a flat surface, as shown in the
z
diagram above. Do not stand it on its side.
- 59 -
Do not touch the belt surface or damage the belt.
z
Page 60
Replacing Consumables
Hold the 2nd transfer roller unit (①)
10
knob (blue) and remove it.
Remove the 2nd transfer roller from its
11
packaging.
Note
Do not touch the roller part (sponge part) of the
z
2nd transfer roller. Touching it damages the surface of the roller, which degrades print quality.
Set the new 2nd transfer roller (①)
12
into the printer.
- 60 -
Page 61
Replacing Consumables
Remove the new belt unit from its
13
packaging.
Note
Do not touch the belt surface or damage the belt.
z
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
- 61 -
Page 62
Replacing Consumables
Tilt the belt unit and align the arrow
14
labels (red) on the belt unit and printer to position it, and then open the belt unit handles (blue) on the left and right.
Note
Be careful to not pinch your hands or fingers
z
between the handle and the machine while installing the belt unit.
Memo
When the belt unit is replaced, the waste toner box
z
is also replaced at the same time.
Turn the two belt unit locking keys
15
clockwise to lock it.
- 62 -
Page 63
Replacing Consumables
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
Put the print cartridge set back into the
16
printer.
Close the top cover.
17
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or the top cover's support. Press on the top of the top cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover. Press on the top of the top cover to close it.
Note
There is a risk of pinching your fingers or hands
z
when repositioning the print cartridge set. Hold the handle parts of the basket for this operation.
Please support the recycling of used
18
belt units and 2nd transfer rollers.
Note
You cannot clean the belt unit yourself.
z
To protect the equipment against dirt and foreign matter, do daily maintenance (cleaning) as described in “Printer Maintenance” (P.73). Also, do not use alcohol or other solvents to wipe the surfaces. If alcohol or some other solvent is used to wipe it, the irregularities left from wiping it will degrade print quality.
Do not disassemble the belt unit and the waste
z
toner box, and do not force them open. Doing so may cause toner to spray out, to be inhaled, or to soil your clothing and hands.
Memo
If you must dispose of a used belt unit or 2nd
z
transfer roller, put them in a plastic bag and be sure to dispose of them according to the local laws and government regulations.
Use the box and packing bag from the new belt unit
z
and 2nd transfer roller for when the used belt unit and 2nd transfer roller are recycled.
- 63 -
Page 64
Replacing Consumables
Replacing Waste Toner Boxes

Replacing Waste Toner Boxes

Grasp the top cover open lever and
1
open the top cover.
Prepare some newspaper or something
2
to spread on a flat surface on which to place the print cartridge set, as well as some paper so it is not exposed to light.
Prepare some newspaper or something
5
to spread on a flat surface on which to place the belt unit.
Turn the two belt unit locking keys
6
counterclockwise to release the lock.
Remove the print cartridge set.
3
Place the removed print cartridge, and
4
cover it with paper so it is not exposed to light.
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
- 64 -
Page 65
Hold the belt unit handles (blue) on the
7
left and right, and remove the belt unit at an angle.
Note
Do not touch the belt surface or damage the belt.
z
Replacing Consumables
Note
Be careful not to spill waste toner while removing
z
the belt unit.
Be careful to not pinch your hands or fingers
z
between the handle and the machine while removing the belt unit.
When removing the belt unit, do not tilt it further
z
than is needed to remove it.
Place the removed belt unit levelly.
8
- 65 -
Page 66
Replacing Consumables
Note
Place the belt unit on a flat surface, as shown in the
z
diagram above. Do not stand it on its side.
Remove the waste toner box from the
9
back of the belt unit.
Do not touch the belt surface or damage the belt.
z
- 66 -
Page 67
Note
Do not tilt the waste toner box.
z
Waste toner could leak out and stain your clothes or hands.
Replacing Consumables
Insert the new waste toner box into the
11
belt unit, and firmly push it inside.
Remove the new waste toner box from
10
its packaging.
When facing the belt unit, hold the
12
handles (blue) on its left and right sides.
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Page 68
Replacing Consumables
Tilt the belt unit and align the arrow
13
labels (red) on the belt unit and printer to position it, and then open the belt unit handles (blue) on the left and right.
Note
Be careful to not pinch your hands or fingers
z
between the handle and the machine while installing the belt unit.
Turn the two belt unit locking keys
14
clockwise to lock it.
- 68 -
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
Page 69
Replacing Consumables
Put the print cartridge set back into the
15
printer.
Note
There is a risk of pinching your fingers or hands
z
when repositioning the print cartridge set. Hold the handle parts of the basket for this operation.
Close the top cover.
16
Please support recycling of the used
17
waste toner boxes.
Note
Do not disassemble the waste toner box, and do
z
not force it open. Doing so may cause toner to spray out, to be inhaled, or to soil your clothing and hands.
Memo
When disposing of the used waste toner box in
z
unavoidable circumstances, put it in a plastic bag, and ensure to dispose according to the instructions provided by the local municipality.
Use the box and packing bag from the new waste
z
toner box for when the used waste toner box is recycled.
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or the top cover's support. Press on the top of the top cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover. Press on the top of the top cover to close it.
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Page 70
Replacing Consumables
N
Replacing the Fuser and Exit Unit

Replacing the Fuser and Exit Unit

CAUTIO
Work carefully because the fuser and exit unit is very hot. Be sure to hold the fuser and exit unit handle when you lift it. When it is hot, wait until it cools down before starting the work.
If roll paper has been fed through the
1
printer, press the <UNLOAD> button to cut the roll paper. The cut paper will be fed to the supply side and the feeding side.
There is a risk of burns.
While pulling the fuser and exit unit
2
locking lever towards you, pull out the fuser and exit unit.
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
- 70 -
Page 71
Replacing Consumables
While supporting the fuser and exit unit
3
with one hand, lift up the fuser and exit unit handle.
Hold the fuser and exit unit with both
4
hands to remove it.
Remove the new fuser and exit unit
5
from its packaging.
Pull the fuser and exit unit locking lever
6
on the new fuser and exit unit towards yourself, and lift the fuser and exit unit handle.
Lift the new fuser and exit unit with
7
both hands and put it into the printer.
- 71 -
Page 72
Replacing Consumables
Push down the fuser and exit unit
8
handle, and firmly push it inside.
Lift up the fuser and exit unit locking
9
lever.
Please support recycling of the used
10
fuser and exit units.
Note
Do not disassemble the fuser output unit, and do
z
not force it open.
Memo
If you must dispose of the used fuser and exit
z
unit, put it in a plastic bag and be sure to dispose of it according to the local laws and government regulations.
Use the box and packing bag from the new fuser
z
and exit unit for when the used fuser and exit unit are recycled.
- 72 -
Page 73

Printer Maintenance

Printer Maintenance
This section describes how to clean the various parts of the printer.

Things to Prepare

Prepare the following things for cleaning the various parts of the printer.
Wiper (or equivalent product)
Cleaning fluid (isopropyl alcohol)
Water or neutral cleanser
Cotton swabs

Cleaning Schedule

Check the condition of the equipment at the start and end of operations, and clean it as needed.
Cleaning guidelines are noted below.
Unwinder Surface
Flange
Side-Guide-8Inch
Tension Bar
Guide-Side-Roller-F
Unwinder Paper Guide
Sheet Guide
Roll Paper Guide
F0 Roller Unit
Sensor Cover(Upper)
Sensor Cover(Lower)
F1 Roller Unit
Cutter Unit
Printer Surface
Paper Guide
Feed Unit
Sensor Cover(Lower)
Sensor Cover(Upper)
Exit Unit
LED Heads
Fuser Unit
Cleaning schedule
Everyday When dirt is
noticeable
○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ - ○ ○ ○ - ○ ○ ○ ○ ○ ○ ○ ○ ○ - ○ - ○ - ○*
* :
Clean the feed path (including rollers) and fuser unit when changing the width of the roll paper.
z
Streaks may appear when printing, particularly after changing the paper width from narrow to wide, because of the traces (paper dust etc.) left along the width of the paper.
When you change the width of the roll paper, check the conditions of the fuser unit and feed path and clean them, and then
restart printing.
Wear gloves to clean if you are using cleaning fluid.
z
Refer to the “Setup Guide” regarding the names and functions of parts.
z
Note
- 73 -
Page 74
Printer Maintenance

Cleaning the Unwinder

This section describes how to clean the various parts of the unwinder.
Cleaning the Surfaces of the
Unwinder
Note
Do not use Benzene or thinner as it may damage plastic
z
parts and coating.
Only use water or neutral washing agent.
z
It is not necessary to oil the unwinder. Do not oil it.
z
Press and hold the <POWER> button
1
for approximately 1 second to switch off the power supply.
Clean the Inside of the Unwinder
Press and hold the <POWER> button
1
for approximately 1 second to switch off the power supply.
Wait a moment, and the LED lamp on the <POWER> button will turn OFF.
Open the flange locking lever.
2
Wait a moment, and the LED lamp on the <POWER> button will turn OFF.
Take water or neutral washing agent on
2
one piece of cotton cloth, and wipe with thoroughly squeezed cloth.
Furthermore, wipe off with another dry cotton cloth.
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Page 75
Printer Maintenance
Remove the flange.
3
Turn the roll paper holder knob in the
4
direction of the arrow to narrow the shaft of the roll paper holder.
Use Wiper moistened with cleaning fluid
6
(isopropyl alcohol) to wipe any dirt off the sides of the flange and Side-Guide­8Inch.
Flange
Side surface
Side-Guide­8Inch
Remove the roll paper.
5
Side surface
Mount the roll paper.
7
Reference
Refer to the "User's Guide" regarding how to mount
z
the roll paper.
Press up on the tension bar open lever
8
until it clicks.
- 75 -
Page 76
Printer Maintenance
While restraining the tension bar with
9
one hand, use Wiper moistened with cleaning fluid (isopropyl alcohol) to wipe, in one direction, the dirt off the tension bar (①).
Use the hand that is restraining the tension bar to rotate it (②) as you finish cleaning each side, until the entire tension bar is clean.
Lower the unwinder cover open lever to
12
open the unwinder cover.
While rotating the guide-side-roller-F,
10
use Wiper moistened with cleaning fluid (isopropyl alcohol) to wipe any dirt off the sides and corners of the guide-side­roller-F.
Guide-Side-Roller-F
Press down on the tension bar open
11
lever until it clicks.
Note
Securely open the unwinder cover so it does not
z
close while cleaning.
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Page 77
Printer Maintenance
If there are scraps of paper or glue
13
from the labels on the sheet guide, use Wiper moistened with cleaning fluid (isopropyl alcohol) to wipe it off.
Use Wiper moistened with cleaning
14
fluid (isopropyl alcohol) to wipe, in one direction, the dirt off the sheet guide.
If there are scraps of paper or glue
16
from labels on the ends of the sheet guide, undo the screw and remove the unwinder paper guide.
Unwinder paper guide
Use Wiper moistened with cleaning fluid
17
(isopropyl alcohol) to wipe the dirt off the sides of the unwinder paper guide and ends of the sheet guide.
Side of the unwinder paper guide
Move the roll paper guide to confirm
15
that there is no glue or paper scraps on it. If there are scraps of paper or glue from the labels on it, use Wiper moistened with cleaning fluid (isopropyl alcohol) to wipe it off.
Roll paper guide adjustment knob
Roll paper guide
End of the sheet guide
Install the unwinder paper guide and
18
secure the screw.
Turn the screws in two locations on the
19
F0 roller unit to loosen them.
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Page 78
Printer Maintenance
Remove the F0 roller unit.
20
As you rotate the gears with one hand,
21
use Wiper moistened with cleaning fluid (isopropyl alcohol) to clean the top and bottom rollers on the F0 roller unit by wiping in just one direction.
Memo
Lower the set lever on the rollers to rotate the top
z
and bottom roller at the same time.
Use Wiper moistened with cleaning
24
fluid (isopropyl alcohol) to wipe, in one direction, the dirt off the sensor cover (lower).
Close the unwinder cover.
25
Install the F0 roller unit, and fasten the
22
two screws.
Use Wiper moistened with cleaning
23
fluid (isopropyl alcohol) to wipe, in one direction, the dirt off the sensor cover (upper).
Note
There is a risk of pinching your fingers or hands
z
while closing the unwinder cover. Press on the top of the unwinder cover to close it.
Reference
Refer to “Cleaning the Cutter Unit” (P.93)
z
regarding how to clean the cutter unit.
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Page 79
Printer Maintenance

Cleaning the Printer

This section describes how to clean the various parts of the printer.
Cleaning Device Surfaces
Note
Do not use Benzene or thinner as it may damage plastic
z
parts and coating.
Only use water or neutral washing agent.
z
It is not necessary to oil the device. Do not oil it.
z
Press and hold the <POWER> button
1
for approximately 1 second to switch off the power supply.
Cleaning the Inside of the Printer
Press and hold the <POWER> button
1
for approximately 1 second to switch off the power supply.
Wait a moment, and the LED lamp on the <POWER> button will turn OFF.
Grasp the top cover open lever and
2
open the top cover.
Wait a moment, and the LED lamp on the <POWER> button will turn OFF.
Take water or neutral washing agent on
2
one piece of cotton cloth, and wipe with thoroughly squeezed cloth.
Furthermore, wipe off with another dry cotton cloth.
Prepare some newspaper or something
3
to spread on a flat surface on which to place the print cartridge set, as well as some paper so it is not exposed to light.
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Page 80
Printer Maintenance
Remove the print cartridge set.
4
Place the removed print cartridge, and
5
cover it with paper so it is not exposed to light.
Turn the two belt locking keys
7
counterclockwise to release the lock.
Prepare some newspaper or something
6
to spread on a flat surface on which to place the belt unit.
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
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Page 81
Hold the belt unit handles (blue) on the
8
left and right, and remove the belt unit at an angle.
Note
Do not touch the belt surface or damage the belt.
z
Printer Maintenance
Note
Be careful not to spill waste toner while removing
z
the belt unit.
Be careful to not pinch your hands or fingers
z
between the handle and the machine while removing the belt unit.
When removing the belt unit, do not tilt it further
z
than is needed to remove it.
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Page 82
Printer Maintenance
Place the removed belt unit levelly.
9
Pull up the paper guide release lever.
10
Paper guide release lever
Note
Place the belt unit on a flat surface, as shown in the
z
diagram above. Do not stand it on its side.
Do not touch the belt surface or damage the belt.
z
While the paper guide release lever
11
is lifted, slide the paper guide in the direction of the arrow to remove it.
Turn the paper guide over.
12
- 82 -
F2 roller
F3 roller
Feed surfaceF4 roller
Page 83
Printer Maintenance
Use Wiper moistened with cleaning fluid
13
(isopropyl alcohol) to wipe the dirt off the F4 roller, F3 roller, F2 roller, and feed surface of the paper guide.
Note
Do not touch the rollers (sponge areas) on the 2nd
z
transfer roller.
Do not allow Wiper or cotton swabs moistened with
z
cleaning fluid (isopropyl alcohol) to touch the rollers (sponge areas) on the 2nd transfer roller.
If the rollers and feed surface of the
14
feed unit on the bottom of the paper guide are dirty, gently wipe them clean with Wiper or cotton swabs moistened with cleaning fluid (isopropyl alcohol).
Note
Do not apply force to the sensor lever.
z
Rotate the rollers slowly.
z
Sensor lever
F2 roller
F3 roller
Feed surface
F4 roller
Don't Touch! No Cleaning fluid (isopropyl alcohol)!
Cleaning the rollers (sponge areas) on the 2nd
z
transfer roller is prohibited. Touching or cleaning them could damage the surfaces of the rollers and affect print quality.
When you clean the rollers on the 2nd transfer
z
roller, perform the 2nd transfer roller cleaning from the menu screen on the control panel, as described in the “User’s Guide”.
If the area around the 2nd transfer roller is dirty,
z
clean it carefully without touching the rollers.
Be careful not to touch the terminals on the side of
z
the equipment.
Memo
While rotating the F4 roller with one hand, hold
z
Wiper against the F3 roller and F2 roller to wipe off any dirt on them.
The F2 roller and the F3 roller are positioned in
z
difficult to see locations. Use a mirror to check the insides before you clean them. Also, use a light to brightly illuminate the relevant areas; after checking their conditions, clean them.
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Page 84
Printer Maintenance
Open the sensor cover.
15
Note
Do not apply excessive force to the sensor cover.
z
Sensor cover
While pulling the fuser and exit unit
17
locking lever towards you, pull out the fuser and exit unit.
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
Use Wiper moistened with cleaning
16
fluid (isopropyl alcohol) to wipe, in one direction, the dirt off the sensor cover (lower and upper).
Sensor Cover (Upper)
Sensor Cover (Lower)
- 84 -
Page 85
While supporting the fuser and exit unit
18
with one hand, lift up the fuser and exit unit handle.
Printer Maintenance
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
Lower the release lever and open the
20
exit feed cover.
Hold the fuser and exit unit with both
19
hands and remove it to a level spot.
Release lever
Exit feed cover
Memo
If you take your hand off the exit feed cover, the
z
exit feed cover will close.
Do not remove your hand from the exit feed cover
z
while you are cleaning.
The inlet of the fuser unit may be stained by toner
z
during use. However, this does not particularly affect printing.
- 85 -
Page 86
Printer Maintenance
Use Wiper moistened with cleaning fluid
21
(isopropyl alcohol) to wipe the dirt off exit 1 roller/exit 2 roller/paper feed surface.
Exit 1 roller *
Roller on fuser side of fuser and exit unit
Exit 2 roller * Roller on
outside of fuser and exit unit
Feed surface * Vertical plastic
part between exit 1 roller and exit 2 roller
Push down the fuser and exit unit
24
handle, and firmly push it inside.
Close the exit feed cover.
22
Lift the fuser and exit unit with both
23
hands and put it into the printer.
Lift up the fuser and exit unit locking
25
lever.
- 86 -
Page 87
Printer Maintenance
Align the positions of the paper guide’s
26
edge (①) and the guide notch on the printer.
Guide notch
Firmly push the paper guide all the way
27
in the direction of the arrow, and then push on the A position to lock it.
A
Guide notch
Paper guide's edge (①)
Tilt the belt unit and align the arrow
28
labels (red) on the belt unit and printer to position it, and then open the belt unit handles (blue) on the left and right.
- 87 -
Page 88
Printer Maintenance
Turn the two belt locking keys clockwise
29
to lock it.
Note
Be careful to not pinch your hands or fingers
z
between the handle and the machine while installing the belt unit.
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
- 88 -
Page 89
Printer Maintenance
Put the print cartridge set back into the
30
printer.
Note
There is a risk of pinching your fingers or hands
z
when repositioning the print cartridge set. Hold the handle parts of the basket for this operation.
Cleaning LED Heads
Clean the LED heads if the print results are blurry, white stripes appear, or if text is bleeding.
Clean the LED heads if the printed results show lengthwise white lines, if images are omitted lengthwise, or if there is bleeding around text. If the LED heads are dirty, it could cause a paper jam.
Note
Do not use methyl alcohol or thinner. Doing so could
z
damage the LED heads.
Press and hold the <POWER> button
1
for approximately 1 second to switch off the power supply.
Close the top cover.
31
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or the top cover's support. Press on the top of the top cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover. Press on the top of the top cover to close it.
Wait a moment, and the LED lamp on the <POWER> button will turn OFF.
Grasp the top cover open lever and
2
open the top cover.
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Page 90
Printer Maintenance
Check if the LED heads are dirty
3
because toner or something is on them.
Lightly wipe the lenses of the LED
4
heads with soft tissue paper or Wiper.
Close the top cover.
6
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or the top cover's support. Press on the top of the top cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover. Press on the top of the top cover to close it.
Note
Do not use methyl alcohol or thinner. Doing so could
z
damage the LED heads.
Confirm that the dirt has been removed
5
from the LED heads.
- 90 -
Page 91
Printer Maintenance

Cleaning the Fuser Unit

This section describes how to clean the various parts of the fuser unit.
This procedure is for cleaning the inside of the fuser unit.
Streaks may appear when printing, particularly after changing the paper width from narrow to wide, because of the traces (paper dust etc.) left along the width of the paper.
When you change the width of the roll paper, check the conditions of the fuser unit and clean it, and then restart printing.
Memo
Cleaning requires special cleaning paper. Contact your
z
retailer.
Prepare some cleaning paper.
1
Press the scroll button ▲ or ▼.
3
Select [Print Information], and press
4
the <OK> button.
Select [Cleaning Page], and press the
5
<OK> button.
Load the cleaning paper onto the
2
printer.
Select [Execute], and press the <OK>
6
button. The printing for cleaning starts.
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Page 92
Printer Maintenance
You cannot reuse cleaning paper.
Dispose of the cleaning paper that you print.
After cleaning is finished, remove the cleaning paper, load new paper, and start printing.
- 92 -
Page 93
Printer Maintenance

Cleaning the Cutter Unit

Do not dismantle any parts other than those specified in this procedure. Malfunctions could occur.
Daily maintenance
You should do daily maintenance to keep the machine in good condition as you use it.
Check the condition of the machine when you start and stop using it, and clean it if needed.
Refer to “Printer Maintenance” (P.73) for the procedure and specific places to clean.
Clean the cutter’s blades
Glue on the labels gradually accumulates on the cutter’s blades while cutting roll paper. This causes problems with cutting and feeding.
Glue is more likely to accumulate on the cutter’s blades when using continuous label paper (because the part being cut has glue on it). Clean the cutter’s blades periodically to prevent cutting and feeding problems from occurring.
There is no specified frequency for cleaning, it depends on the type of roll paper being used (liner/glue materials). If cutting or feeding problems occur, clean the cutter’s blades.
Note
Always turn off the power to the printer and remove the power cord from the electric outlet before you start work.
z
Use the specified tools for cleaning work.
z
Do not touch the blades of the cutter with your bare hands. There is a risk of injury.
z
Do not use any solvents other than cleaning fluid (isopropyl alcohol).
z
After cleaning, wipe the machine dry.
z
Wear gloves to clean if you are using cleaning fluid (isopropyl alcohol).
z
Refer to the “Setup Guide” regarding the names and functions of parts.
z
What to prepare
Prepare the following things to clean the cutter’s blades.
Name How to use Photo
Cleaning swab Use to clean the blades of the cutter.
Cleaning fluid (isopropyl alcohol) Use as a cleanser when cleaning the
blades of the cutter. Also, use as a cleanser when cleaning the surface of the rollers.
Tweezers Use to remove scraps of paper
inside the cutter unit and to remove hardened bits of glue that are stuck to the blades.
Soft cloth Use to clean the surface of the
rollers.
The cleaning swabs should be the recommended products. Contact your retailer to purchase the recommended products.
- 93 -
Page 94
Printer Maintenance
Turn off the power to the printer.
1
Press and hold the <POWER>
(1)
button for approximately 1 second.
“Shutting down. Please wait. Printer will turn off automatically.” appears on the control panel and the LED lamp on the <POWER> button flashes at one second intervals.
Wait a moment, and the machine’s power automatically turns off and the LED lamp on the <POWER> button turns off.
Remove the paper that is loaded in the
2
unwinder.
Remove the cutter unit.
3
Lower the unwinder cover open
(1)
lever to open the unwinder cover.
Note
Securely open the unwinder cover so it does not
z
close.
Raise the cutter unit lock levers at
(2)
both ends of the cutter unit. (The levers on both sides are connected, so you can raise them by using one lever.)
- 94 -
Page 95
Hold the handle of the cutter to
(3)
remove the cutter unit.
Printer Maintenance
Remove any paper left in the cutter
4
unit.
If there is paper left inside the cutter unit after you have removed it, remove that paper.
Left over paper
cutter unit
sensor cover (upper)
Note
Be careful that the cutter unit does not hit the
z
sensor cover (upper) when removing it.
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Page 96
Printer Maintenance
Disassemble the cutter unit.
5
Remove the 3 screws.
(1)
Remove the F1 roller unit.
(2)
F0 roller unit
Cutter part
Hold the F0 roller unit.
Note
There are blades inside the cutter unit for cutting
z
roll paper. Do not touch the blades of the cutter with your hands. There is a risk of injury.
Remove any paper left inside the cutter
6
unit.
If there is paper left inside the cutter unit after you have disassembled it, use the tweezers to remove that paper.
Clean the blades of the cutter.
7
If there is glue stuck to the inside
(1)
of the cutter unit, use the tweezers to remove as much as possible.
Left over paper
Tweezers
Slide the F0 roller unit in the direction of the arrow.
Slide the F0 roller unit at an angle (arrow direction) and remove it.
Clean the glue off the cutter
(2)
blades.
There are two types of cutter blades; the spiral blade (rotating blade) and the straight blade (fixed blade).
Tweezers
Glue stuck inside cutter
Straight blade (fixed blade)
Spiral blade (rotating blade)
- 96 -
Page 97
Printer Maintenance
Note
There are blades inside the cutter unit for cutting
z
roll paper. Do not touch the blades of the cutter with your hands. There is a risk of injury.
Cleaning the fixed blade
Apply cleaning fluid (isopropyl alcohol) to a cleaning swab and press it against the straight blade (fixed blade) to remove glue stuck to the blade.
Straight blade (fixed blade)
Cleaning the rotating blade
Apply cleaning fluid (isopropyl alcohol) to a cleaning swab and press it against the spiral blade (rotating blade) and move it back and forth as you manually turn the gears so the spiral blade faces towards the front so you can remove any glue stuck to the blade.
Clean the F1 roller unit.
8
The F1 roller unit feeds paper through the cutter unit. When cleaning the cutter blades, check the surfaces of the top and bottom rollers of the F1 roller unit and clean them if there is any glue, paper dust, or scraps of paper on the surfaces of the top and bottom rollers.
Rotate the gears with one hand and use your other hand to clean with a soft cloth to which cleaning fluid (isopropyl alcohol) has been applied.
When wiping, wipe in one direction, and never wipe back and forth.
Lower the levers on both sides to rotate both the top and bottom rollers at the same time.
Cleaning the lower roller
Gear
Gear
Spiral blade (rotating blade)
Note
Confirm that there is no glue stuck to the blade of
z
the cutter. If there is any glue remaining, clean the blades of the cutter again in the same way.
Confirm that there are no scraps or threads from
z
the cloth left inside the blades of the cutter or the cutter unit. If there are any left, wipe the machine again.
After cleaning, wipe the machine dry.
z
There are blades inside the cutter unit for cutting
z
roll paper. Do not touch the blades of the cutter with your hands. There is a risk of injury.
Cleaning swabs are standard products for cleaning.
z
Contact your retailer to purchase cleaning swabs.
Gear
Cleaning the upper roller
- 97 -
Page 98
Printer Maintenance
Assemble the cleaned cutter unit.
9
Note
There are blades inside the cutter unit for cutting
z
roll paper. Do not touch the blades of the cutter with your hands. There is a risk of injury.
Assemble the F1 roller unit.
(1)
F0 roller unit
Cutter part
Hold the F0 roller unit and insert it at an angle (arrow direction).
Use a flathead screwdriver to
(2)
tighten the 3 screws.
Put the cutter unit into the unwinder.
10
Align the positions of the cutter
(1)
unit lock levers on both ends of the cutter unit with the notches in the unwinder.
Slide the F0 roller unit in the direction of the arrow.
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Page 99
Lower the cutter unit lock levers at
(2)
both ends of the cutter unit.
Printer Maintenance
Close the unwinder cover.
(3)
The procedure to clean the cutter's blades is complete.
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Page 100
Printer Maintenance
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