The following manuals are included with the product.
Residual Risk
z
This manual describes the map of residual risks that require protective measures by users.
Setup Guide
z
This manual describes how to connect the printer to a computer and set it up following installation.
User's Guide
z
This manual describes details about product functions and operations.
Maintenance Guide (This Manual)
z
This manual describes how to replace consumables, and how to clean and maintain the product.
The latest versions of the manuals can be downloaded at the Oki Data website.
https://www.oki.com/printing/
Technical DTM Print Support
Contact the DTM Print support team mondays - thursdays from
9:00 - 17:00 and fridays from 9:00 - 15:00 via phone
at +49 611 92777-0, use the online live chat on the webpage
dtm-print.eu or write us anytime an email to support@dtm-print.eu.
This service is free for all our customers.
- 2 -
Page 3
Reading the Manual
Symbols
Note
These are cautions and restrictions for the correct operation of the device. Make sure to read to avoid misoperation.
z
Memo
These are references and information that are useful when using the device. We recommend reading them.
z
Reference
These are the reference pages. Read to learn detailed information and relevant information.
z
WARNING
Mishandling due to ignoring this display may cause death or serious injury.
z
CAUTION
Mishandling due to ignoring this display may cause personal injury.
z
Keys, Buttons, and Symbols
This chapter describes the following keys, buttons, and symbols.
NotationDescription
Indicates hardware buttons and the numeric keypad on the control
z
panel.
E.g.:
< > button/key
[ ]
" "
>
<OK> button <BACK> button
<Fn> key <CLEAR> key
Indicates your PC keyboard.
z
Indicates menu names on the display screen.
z
Indicates menu, window, and dialog names on the computer.
z
Indicates messages and input text on the display screen.
z
Indicates file names and screen names on the computer.
z
Indicates reference titles.
z
Indicates how to get to the item you want in the menu of this printer or
the computer.
- 3 -
Page 4
Illustrations
Unless otherwise specified, the printer illustrations used herein show the printer with the unwinder
mounted.
Illustrations may differ from the actual product.
Screens
The images of the control panel and PC used herein are examples. The images may differ from actual
products and screens.
Inscriptions
The following inscriptions are used in this manual.
Microsoft
z
Microsoft
z
Unless otherwise specified, the examples in the manuals included with the printer show operation using
Windows 10 and the Pro1050 printer.
Depending on the OS, model, and version you are using, descriptions in this manual may differ from
what you actually encounter.
®
Windows® 10 64-bit Edition operating system → Windows 10 (64-bit version)
Index .................................................................................... 115
- 6 -
Page 7
1
Troubleshooting
Troubleshooting Solutions
Procedure
…………………………………… 8
Paper Jams
If Messages about Paper
Are Displayed
If Replace Consumables
Messages Are Displayed
If Other Messages Are Displayed
Printing Troubles
………………………………… 9
……………………………24
………………25
……………………… 31
…26
- 7 -
Page 8
Troubleshooting Solutions Procedure
Troubleshooting Solutions Procedure
This chapter describes the procedure for solving problems that occur while using the printer.
If you are unable to solve the problem with this procedure, contact the designated customer service
center.
Is error message or error code displayed on the control panel?
If it is displayedIf it is not displayed
If a paper jam error appears, refer to Page
9 to solve it.
If a message about the replacement
schedule or service life of consumables
appears, refer to Page 53 to solve it.
If other errors appear, refer to Page 24
to solve them.
When you cannot solve
Record the error
message displayed
on the control panel.
Call your designated help desk.
If trouble occurs, refer to the following
pages for solutions.
zUnable to print:Page 31
zPrinter drivers cannot be installed:Page 35
zUnable to print clearly:Page 38
zAbnormal paper feeding:Page 46
- 8 -
Page 9
Paper Jams
Paper Jams
This section describes the procedure when paper is jammed inside the printer, when part of a piece of
paper that is being removed is left inside the printer, or when paper is left inside the printer because an
error occurred and caused printing to stop.
Condition of paper
UnloadStand-byThrough paper
Unload: Indicates that the paper is not set on the F0 roller on the unwinder.
Stand-by: Indicates that paper is set on F0 roller on the unwinder.
Through paper: Indicates that paper is passing through the printer from the unwinder.
F0 roller
F0 roller
F0 roller
Checking Messages (if a paper jam occurs)
When paper is jammed inside the printer, or when paper is remaining inside the printer even after
removing it, a message notifying paper jam will appear on the display screen of the control panel, and
the ATTENTION lamp will blink. Or, when an error occurs causing printing to stop and leaves paper
inside the printer, an error notification message appears on the display screen on the control panel, and
the ATTENTION lamp blinks.
When ”Please see HELP for details” is shown in the message, pressing the <HELP> button in the control
panel will show the troubleshooting procedure, and you can easily solve the process according to the
guidance. Refer to ”Operating the Help screen” (P.11) for details.
Display screen
<HELP> button
ATTENTION lamp
The following table shows the messages. Check the message, and remove the jammed paper according
to the procedure described in the reference.
- 9 -
Page 10
Paper Jams
Category
Paper jam
(When paper is jammed inside
the printer)
Message does not disappear
(When the message does not
disappear even after removing
the jammed paper)
When paper is left inside
the printer because an error
occurred and the printer
stopped
Message displayed on
the display screen
Open Unwinder Cover
Paper Jam
Please see HELP for details
Open Top Cover
Paper Jam
Please see HELP for details
Check Fuser and Exit Unit
Paper Jam
Please see HELP for details
Remove Paper
Printing Page Lost
Please see HELP for details
Check Fuser Unit
Paper Feed Jam
Please see HELP for details
Open Unwinder Cover
Paper Remain
Please see HELP for details
Open Top Cover
Paper Remain
Please see HELP for details
Check Fuser and Exit Unit
Paper Remain
Please see HELP for details
Paper Detection Error
[SENSOR_ERROR]
Please see HELP for details
Open Unwinder Cover
Roll Paper End
Please see HELP for details
Change Paper in Unwinder
Roll Paper End
Please see HELP for details
Check Installed Paper
Mark Detection Error
Please see HELP for details
Paper Feed Error
Please see HELP for details
Check Paper
Roll Paper Slack Winding Error
Please see HELP for details
Check Paper
Roll Paper Set Sensor Error
Please see HELP for details
Error code displayed after
pressing the <HELP> button
391 Page 12
380
381
382 Page 12
389Page 12
386Page 12
631Page 12
637
638
639Page 12
7381Page 12
7311Page 12
7310Page 12
7306Page 12
7319
7372
7314Page 12
7315Page 12
Reference
pages
Page 12
Page 12
Page 12
Note
Error code 389 may appear when there is no paper left inside. If it appears when there is no paper jam, open and close the
z
top cover to clear it. If error code 389 appears many times, or if it does not clear, contact your designated customer service
center.
- 10 -
Page 11
Paper Jams
Operating the Help screen
Pressing the <HELP> button in the control panel
will display the solution method. You can easily
remove the paper according to the guidance.
Example) When paper is jammed inside the
printer
The following message will appear on the display
screen, and the ATTENTION lamp will blink.
Press the <HELP> button.
1
The error code will appear and the
condition of paper jam will be displayed.
Press the scroll button .
2
The next page will appear, and solution
procedure for paper jam will be
displayed.
Memo
Press the scroll button
z
page.
Scroll the pages of the Help screen
3
with the scroll button
the paper according to the solution
procedure for the paper jam displayed
on the screen.
to return to the previous
, and remove
- 11 -
Removing the jammed paper will return
the display to the Standby screen and
the remaining printing will start.
Refer to the “Setup Guide” regarding the names and
z
functions of parts.
Use scissors to cut the jammed paper.
1
Note
For labels, cut in the space between labels.
z
If the paper is passing through the printer from the
z
unwinder, cut it on the output side too.
Lower the unwinder cover open lever to
2
open the unwinder cover.
Note
Securely open the unwinder cover so it does not
z
close.
Turn the roll paper holder in the
3
direction of the arrow to wind up the
roll paper.
Note
The arrow in the diagram indicates the winding
z
direction for outside winding specifications. If you
are using inside winding specifications, wind in the
direction opposite to the arrow in the diagram.
- 12 -
Page 13
Paper Jams
Raise the cutter unit lock levers at both
4
ends of the cutter unit.
Grasp the top cover open lever and
6
open the top cover.
Prepare some newspaper or something
7
to spread on a flat surface on which to
place the print cartridge set, as well as
some paper so it is not exposed to light.
Remove the print cartridge set.
8
Raise the F0 roller release lever.
5
Note
If any paper is left in the printer, do not forcefully
z
remove it.
NG
Place the removed print cartridge, and
9
cover it with paper so it is not exposed
to light.
Prepare some newspaper or something
10
to spread on a flat surface on which to
place the belt unit.
- 13 -
Page 14
Paper Jams
Turn the two belt locking keys
11
counterclockwise to release the lock.
Hold the belt unit handles (blue) on the
12
left and right, and remove the belt unit
at an angle.
Note
Do not touch the belt surface or damage the belt.
z
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
❶
- 14 -
❷
Page 15
Note
Be careful not to spill waste toner while removing
z
the belt unit.
Be careful to not pinch your hands or fingers
z
between the handle and the machine while
removing the belt unit.
When removing the belt unit, do not tilt it further
z
than is needed to remove it.
Place the removed belt unit levelly.
13
Do not touch the belt surface or damage the belt.
z
Pull up the paper guide release lever.
14
Paper guide release lever
Paper Jams
Note
Place the belt unit on a flat surface, as shown in the
z
diagram above. Do not stand it on its side.
- 15 -
Page 16
Paper Jams
While the paper guide release lever
15
is lifted, slide the paper guide in the
direction of the arrow to remove it.
Note
If any paper is jammed, pull it out in the direction
z
of the arrow.
If paper is being output from the
16
printer, use scissors to cut it between
two labels.
While pulling the fuser and exit unit
17
locking lever towards you, pull out the
fuser and exit unit.
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
There may be some unfused toner on the paper.
z
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
- 16 -
Page 17
While supporting the fuser and exit unit
18
with one hand, lift up the fuser and exit
unit handle.
Hold the fuser and exit unit with both
19
hands and remove it to a level spot.
Paper Jams
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
If there is any paper left in the machine,
20
slowly pull the paper straight out so it
does not overlap.
- 17 -
Page 18
Paper Jams
Lower the release lever of the fuser and
21
exit unit, open the exit feed cover and
put the fuser and exit unit handle below
the exit feed cover.
Release lever (blue)
Exit feed cover
Slowly pull out the paper that is left in
22
the fuser and exit unit in the direction
of the arrow.
Fuser and exit unit handle (blue)
Note
Slowly pull the paper straight out so it does not
z
overlap.
Raise up the fuser and exit unit handle
23
(arrow a), and close the exit feed cover
(arrow b).
(a)
(b)
- 18 -
Page 19
Paper Jams
Lift the fuser and exit unit with both
24
hands and put it into the printer.
Push down the fuser and exit unit
25
handle, and firmly push it inside.
Lift up the fuser and exit unit locking
26
lever.
Confirm that the blue levers in the
27
unwinder are raised, and then remove
the cutter unit.
- 19 -
Sensor cover (upper)
Note
Be careful that the cutter unit does not hit the
z
sensor cover (upper) when removing it.
Page 20
Paper Jams
Check for any paper or paper dust that
28
has accumulated in the cutter unit, and
remove any that has accumulated.
Remove any paper that is left in the
29
paper feed path in the unwinder.
Raise the blue lever and install the
30
cutter unit.
- 20 -
Page 21
Align the positions of the paper guide’s
31
edge (①) and the guide notch on the
printer.
Guide notch
①
A
Tilt the belt unit and align the arrow
33
labels (red) on the belt unit and printer
to position it, and then open the belt
unit handles (blue) on the left and right.
Paper Jams
Guide notch
Paper guide's edge (①)
Firmly push the paper guide all the way
32
in the direction of the arrow, and then
push on the A position to lock it.
- 21 -
Page 22
Paper Jams
Be careful to not pinch your hands or fingers
z
between the handle and the machine while installing
the belt unit.
Note
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
Turn the two belt locking keys clockwise
34
to lock it.
Put the print cartridge set back into the
35
printer.
Note
There is a risk of pinching your fingers or hands
z
when repositioning the print cartridge set. Hold the
handle parts of the basket for this operation.
- 22 -
Page 23
Close the top cover.
36
Paper Jams
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or
the top cover's support. Press on the top of the top
cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover.
Press on the top of the top cover to close it.
Lower the F0 roller release lever.
37
Lower the cutter unit lock levers at both
38
ends of the cutter unit.
Close the unwinder cover.
39
Note
There is a risk of pinching your fingers or hands
z
while closing the unwinder cover. Press on the top
of the unwinder cover to close it.
When paper jam occurs frequently
Check the following when paper jam occurs very
frequently.
Do the paper settings match the paper you are
z
using? (“User’s Guide” > “Paper Settings”)
Are the paper feeding components dirty?
z
(“Cleaning the Inside of the Printer” (P.79))
Is the roll paper guide set correctly?
z
Are you using paper that is compatible with
z
the printer?
Are there any fragments of paper remaining
z
inside the printer?
Is there glue on it?
z
Are the sensor positions abnormal? (“User’s
z
Guide” > “Calibrating the Sensor”)
Has the sensor been calibrated for the paper
z
you are using? (“User’s Guide” > “Calibrating
the Sensor”)
- 23 -
Page 24
If Messages about Paper Are Displayed
If Messages about Paper Are Displayed
When paper type/size set in the unwinder differs from the printer driver specification, messages, such
as "Change paper", will appear, and the ATTENTION lamp will blink.
Messages related to paper and error codes, cause of errors and their resolutions, and status of the
ATTENTION lamp is described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the <HELP> button in
the control panel will show the solution procedure, and you can easily solve the process according to
the guidance. Please refer to “Operating the Help screen” (P.11) for details.
Category
Change
paper
EmptyInstall paper in Unwinder
Cutting
paper
Message displayed on
the display screen
Change paper in Unwinder
Press UNLOAD or OK Button
Please see HELP for details
Please see HELP for details
Open Unwinder Cover
Roll Paper End
Please see HELP for details
Job Received
Press OK button to cut the
paper and start printing
Please see HELP for details
Error
code
461BlinkingThe paper settings for the unwinder are
491BlinkingNo paper is loaded.
7311BlinkingPaper has run out.
7320BlinkingA job has been received that cannot be
ATTENTION
lamp
Causes and Troubleshooting
different from the print driver specifications.
To cancel printing, press the <CANCEL>
button. If multiple errors occur, you may not
be able to cancel printing.
Press the <HELP> button, and solve according
to the guidance shown on the Help screen.
Load paper that is the size displayed.
To cancel printing, press the <CANCEL>
button. If multiple errors occur, you may not
be able to cancel printing.
Press the <HELP> button, and solve according
to the guidance shown on the Help screen.
Open the unwinder cover, and remove the cut
paper end.
Press the <HELP> button, and solve according
to the guidance shown on the Help screen.
executed while paper is feeding.
To continue printing, press the <OK> button.
After the paper is cut and ejected, printing
starts.
To stop printing, press the <CANCEL> button.
Press the <HELP> button, and solve according
to the guidance shown on the Help screen.
- 24 -
Page 25
If Replace Consumables Messages Are Displayed
If Replace Consumables Messages Are Displayed
When the scheduled replacement of consumables approaches, or when the replacement becomes
necessary, messages, such as "ABC Near End of Life" and "Install New ABC / ABC Life", will appear, and
the ATTENTION lamp will start blinking.
Messages related to replacement of consumable supplies and error codes, cause of errors and their
resolutions, and status of the ATTENTION lamp are described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the <HELP> button in
the control panel will show the solution procedure, and you can easily solve the process according to
the guidance. Refer to ”Operating the Help screen” (P.11) for details.
Memo
Meanings of the symbols used in the error messages are as follows.
z
- [COLOR]: Either yellow, magenta, cyan, black, or white* appears.
*: White appears only for the Pro1050.
Category
Print
cartridges
Belt UnitInstall New Belt Unit
Fuser and
exit unit
Waste
Toner Box
Message displayed on
the display screen
Install New [COLOR] Print
Cartridge
Print Cartridge Life
Please see HELP for details
Belt Unit Life
Please see HELP for details
Install New Fuser and Exit
Unit
Fuser and Exit Unit Life
Please see HELP for details
Install New Waste Toner Box
Waste Toner Full
Please see HELP for details
cartridge has been reached.
Press the <HELP> button, and
solve according to the guidance
shown on the Help screen.
2nd transfer roller has been
reached.
Press the <HELP> button, and
solve according to the guidance
shown on the Help screen.
exit unit has been reached.
Press the <HELP> button, and
solve according to the guidance
shown on the Help screen.
If you re-set and use a waste
toner box that is already used,
there is a risk of the waste
toner overflowing, so please
replace it with a new waste
toner box.
Press the <HELP> button, and
solve according to the guidance
shown on the Help screen.
Causes and
Troubleshooting
Reference
pages
Page 54
Page 57
Page 70
Page 64
- 25 -
Page 26
If Other Messages Are Displayed
If Other Messages Are Displayed
Other messages and error codes, cause of errors and their resolutions, and status of the ATTENTION
lamp are described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the <HELP> button in
the control panel will show the solution procedure, and you can easily solve the process according to
the guidance. Refer to ”Operating the Help screen” (P.11) for details.
Memo
Meanings of the symbols used in the error messages are as follows.
z
- [COLOR]: Either yellow, magenta, cyan, black, or white* appears.
- [COVER]: Either top cover or unwinder cover is displayed.
- [ERRCODE]/ [CODE]: Detailed numbers of the error are displayed.
- [SENSOR_ERROR]: Detailed information about the error is displayed.
Message displayed on the
display screen
Close Cover
[COVER]
Power Off/On
[ERRCODE]:Error
Service Call
[ERRCODE]:Error
Print Cartridge Not Installed
[COLOR]
Please see HELP for details
Check Print Cartridge
[COLOR]
Please see HELP for details
Invalid Print Cartridge Order
Set to [MENUCOLOR]
Unnecessary Print Cartridge
Error
The job was cancelled. Check
the position of the print cartridge
lift up lever.
To turn off the display, press OK
button
Please see HELP for details
The job was cancelled due to a
spot color order mismatch
To turn off the display, press OK
button
Please see HELP for details
Error
code
310
589
6940
6941
6942
6943
6944
3400
3401
3402
3403
3404
7382BlinkingThe print cartridge is not installed in
7390
7391
7392
7393
7394
7395
7396
7385BlinkingPrinting was stopped and the data was
ATTENTION
lamp
BlinkingThe cover shown in the message is
-BlinkingA fatal error has occurred.
-
BlinkingThe print cartridge is not installed
BlinkingPrint cartridge has not been set
BlinkingThe Lift Up Lever of the print cartridge
Causes and Troubleshooting
open.
Close the cover.
Restart the printer.
If 188 appears in [ERRCODE], check the
condition of the unwinder’s installation.
properly.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
correctly.
Install the print cartridge correctly.
the correct position.
Reset in the order that is displayed in
the display screen.
is not in the correct position.
Printing was stopped and the print data
was deleted.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
deleted because the spot color settings
were different from those specified in
the printer driver.
Press the <OK> button to delete the
display on the display screen.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
Reference
pages
-
-
-
-
-
User's Guide
-
- 26 -
Page 27
If Other Messages Are Displayed
Message displayed on the
display screen
The job was cancelled due to a
paper width mismatch
To turn off the display, press OK
button
Please see HELP for details
Press OK Button for Restoration
Memory Overflow
Resume Print from
Page xxx/xxx
Press OK Button
Please see HELP for details
Non Genuine Print Cartridge
[COLOR]
Please see HELP for details
Incompatible Print Cartridge
[COLOR]
Please see HELP for details
6981BlinkingFuser and exit unit is not intended for
ATTENTION
lamp
BlinkingPrint cartridge is not intended for use
BlinkingPrint cartridge is not intended for use
Causes and Troubleshooting
was deleted because the paper width
settings were different from those
specified in the printer driver.
Press the <OK> button to delete the
display on the display screen.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
exceeded the memory capacity of the
printer.
Select a lower Quality of the printer
driver and print once again.
Press the <OK> button to delete the
display on the display screen.
Press the <OK> button to print the rest
of the pages.
To cancel printing, press the <CANCEL>
button.
with this printer model.
Use a print cartridge intended for use in
this model.
with this printer model.
Use a print cartridge intended for use in
this model.
use with this printer model.
Use a fuser and exit unit intended for
use in this model.
Reference
pages
-
User’s Guide
> 3. Print
Function
Settings >
Fine Quality
Printing
-
-
-
-
Incompatible Fuser and Exit Unit
Please see HELP for details
6982
6983
6984
6985
6986
6987
BlinkingFuser and exit unit is not intended for
use with this printer model.
Use a fuser and exit unit intended for
use in this model.
- 27 -
-
Page 28
If Other Messages Are Displayed
Message displayed on the
display screen
Non Genuine Belt Unit
Please see HELP for details
Incompatible Belt Unit
Please see HELP for details
Receiving Data Timeout
Press OK Button for Restoration
Please see HELP for details
Check Data
Message Data Write
Error<[CODE]>
Fuser and Exit Unit Not Installed
Please see HELP for details
Check Fuser and Exit Unit
Please see HELP for details
Install Fuser and Exit Unit
Please see HELP for details
Caution, unknown Consumable
detected
Go to User Manual Trouble
Shooting to restore operation
A spot color printing error has
occurred. Data will be erased.
Check the paper and paper
settings, and try to print again.
To turn off the display, press OK
button.
Please see HELP for details
Error
code
6881BlinkingBelt unit is not intended for use with
6882
6883
6884
6885
6886
519BlinkingA data receipt timeout occurred.
699BlinkingThe fuser and exit unit is not installed
348
320
333BlinkingThe fuser and exit unit is disconnected.
709BlinkingThis error means that a non-OKI
459BlinkingBecause of a print request for paper
ATTENTION
lamp
BlinkingBelt unit is not intended for use with
--Failed to write the message data to be
BlinkingThe fuser and exit unit is not installed
Causes and Troubleshooting
this printer model.
Use a belt unit intended for use in this
printer model.
this printer model.
Use a belt unit intended for use in this
printer model.
Increase the length of timeout print
setting.
updated.
Check data.
properly.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
correctly.
Install the fuser and exit unit correctly.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
Original consumable has been installed
in the machine.
The warranty is applicable when the
product is used with its designated OKI
Original consumables. Use caution
when choosing other consumables.
The entire risk as to the quality and
performance of the product due to the
use of non-OKI Original consumables
is with you. Should the product prove
defective due to non-OKI Original
consumables, you assume the cost
of all necessary servicing, repair or
correction, as our warranty may not
cover these defects.
To accept these risks and to restore
function:
1. Turn off your product.
2. Press and hold the <CANCEL>
button and turn your product on.
3. After start up, release the <CANCEL>
button.
Note: this operation will be recorded for
future reference.
unavailable to spot color printing, the
printing has been stopped, and the data
was deleted.
Check the paper and paper settings,
and print again.
Press the <OK> button to delete the
display on the display screen.
Reference
pages
-
-
-
-
-
-
-
-
-
- 28 -
Page 29
If Other Messages Are Displayed
Message displayed on the
display screen
The data will be deleted due to a
spot color order mismatch error.
Check the print cartridge
position and spot color settings,
and try to print again. To turn
off the display, press OK button
Please see HELP for details
Check Waste Toner Box
Please see HELP for details
Firmware Update Error
Please retry
If network doesn’t work, please
try firmware update over USB
Feeder Unit Not Installed
Shut down and Install Feeder
Unit
Belt Unit Not Installed
Please see HELP for details
Check Belt Unit
Please see HELP for details
Unnecessary Print Cartridge
Error
Check the position of print
cartridge lift up lever
Please see HELP for details
Install Paper Guide
Re-set the Paper Guide
Please see HELP for details
Open Cover
Paper was pulled out
Check Installed Paper Edge
Paper Edge Long Error
Press OK Button
Please see HELP for details
Paper Width Error
Press OK Button
Please see HELP for details
Error
code
7380BlinkingThe position of the white print cartridge
331BlinkingThe waste toner box is not set correctly.
302-Firmware update failed.
7305BlinkingThe unwinder is not installed.
689BlinkingThe belt unit is not installed properly.
330BlinkingThe belt unit is not installed correctly.
7398
7399
7384BlinkingThe paper guide is not set correctly.
7312BlinkingPaper was forcefully extracted while
7308BlinkingThe mark on the leading edge of the
7383BlinkingThe paper currently being used is
ATTENTION
lamp
BlinkingThe lift up lever of the print cartridge is
Causes and Troubleshooting
is different from that specified in the
printer driver.
Printing has been stopped, and the data
was deleted.
Check the order of the print cartridge
and the Spot Color setting, then print
once again.
Press the <OK> button to delete the
display on the display screen.
Install the waste toner box correctly.
Follow the instructions in the message.
Turn off the power, and then install the
unwinder.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
Install the belt unit correctly.
not in the correct position.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
being fed.
Open the cover and if there are scraps
of paper, remove them, and then close
the cover.
paper cannot be detected correctly.
Replace the paper, and then press the
<OK> button.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
different from the paper settings in the
printer driver.
Replace the paper, and then press the
<OK> button.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
Reference
pages
-
-
-
-
-
-
-
-
-
-
-
- 29 -
Page 30
If Other Messages Are Displayed
Message displayed on the
display screen
Check Installed Paper
Paper Edge Error
Press OK Button
Please see HELP for details
Paper Detection Error
[SENSOR_ERROR]
[SENSOR_ERROR]: Detailed
information of the error will
be displayed.
Check Cutter Unit
Cutter Home Position Error
Please see HELP for details
Wait a Moment
Rebooting <[CODE]>
It may take some time to
complete this process.
Shutting down
Please wait. Printer will turn off
automatically
Error
code
7307BlinkingThe mark on the leading edge of the
7381BlinkingThe paper sensor cannot correctly
7302BlinkingThe cutter unit is not installed correctly.
ATTENTION
lamp
-OnThe controller unit is rebooting.-
-OffThe printer is shutting down.-
Causes and Troubleshooting
paper cannot be detected correctly.
Replace the paper, and then press the
<OK> button.
Press the <HELP> button, and solve
according to the guidance shown on the
Help screen.
detect paper.
Paper setting is incorrect or the sensors
are not set/adjusted. Or, the sensor is
dirty.
There is paper left in the printer;
remove it.
Install the cutter unit correctly.
Reference
pages
-
-
-
It may take some time to
complete this process.
- 30 -
Page 31
Printing Troubles
Printing Troubles
This section describes the possible troubles that may occur while operating the printer, and their
solution procedure.
Memo
If the problem is not solved using the following methods, contact your designated customer service center.
z
For problems arising from the applications, contact the application development company.
z
Unable to Print
Basic reasons
Reference
pages
User's Guide
-
-
Page 24
Page 25
Page 26
User's Guide
User's Guide
-
CauseSolution procedure
Power supply of the printer is switched off.Switch on the power supply.Setup Guide
Power supply was switched off due to the auto
power off function.
LAN Cable/USB Cable is disconnected.Check that cables are correctly connected to the
Cables are defective.Replace with new cables.-
Printer is offline.Press the <ON LINE> button on the control
Error message has appeared on the display
screen of the control panel.
Interface settings are disabled.From [Admin Setup]>[Network Setup] on the
There is a problem with the print function.From [Printer Information]>[Configuration]>[Ex
This printer is not set as default printer.Set it to default printer.-
Output port of printer driver is incorrect.
Printing from other interface is in progress.Wait until the printing is complete.-
Switch on the power supply.
When you do not want to use the auto power off
function, disable it with [Admin Setup]>[Power
Setup]>[Auto Power Off] in the control panel.
printer and the computer.
panel.
Refer to “If Messages about Paper Are
Displayed” (P.24), ”If Replace Consumables
Messages Are Displayed” (P.25), ”If Other
Messages Are Displayed” (P.26), or press the
<HELP> button on the control panel.
control panel, enable the interface you are
using.
ecute] on the control panel, check whether you
can print the printer information or not.
Select the output port where LAN cable/USB
cable is connected.
- 31 -
Page 32
Printing Troubles
Network Connection Problems
CauseSolution procedure
Cross cable is used.Arrange straight cable and hub, and connect
correctly.
Compatibility problem with hub.Select [Admin Setup]>[Network Setup]>[Hub
Link Setting] from the control panel, and change
the settings.
There is a problem with hub.Try inserting the network cable into another
port or an empty port on the same hub. If the
problem is still not solved, use a different hub.
Network cable is defective.Reconnect with a new or a different network
cable, and check again.
Incorrect IP address.
Duplicate IP address.Set an IP address for the printer that does not
Check that IP address settings of the printer,
z
and IP address of the printer set in the
computer are matching.
If you are using OKI LPR Utility on Windows,
z
check IP address settings in OKI LPR Utility.
Check that IP address is not the same as
z
other devices.
Check that correct address is set in IP
z
address, Subnet mask, and Gateway address.
duplicate any other IP address.
USB Connection Problems
Reference
pages
User's Guide
User's Guide
-
-
User's Guide
-
CauseSolution procedure
Cable does not meet the standards.Use USB cable of USB 2.0 specifications.-
USB hub is used.Directly connect the printer to the computer.-
Printer driver is not installed correctly.Please re-install the printer driver.Setup Guide
Printer is offline.Right click the Pro1050 icon in the [Devices and
Printers] folder, and then select [See what’s
printing]. Select the [Printer] menu in the dialog
displayed, and uncheck [Use Printer Offline].
Switch, buffer, extension cable, and USB hub are
used.
Another printer driver operated through USB
connection is installed.
Directly connect the printer to the computer.-
From the computer, remove other printer
drivers.
Reference
pages
Setup Guide
-
- 32 -
Page 33
Printer Troubles
Memo
If the problem is not solved using the following explanation, contact your designated customer service center.
z
Printing Troubles
SymptomCauseTroubleshooting
Nothing is displayed in the
display screen panel even after
switching on the power supply.
Does not function.Power supply cord is not
LED lamp of the <POWER>
button is blinking at high speed
at about 0.3 second interval.
Printing process does not start. Error is displayed.Check the error code, and follow
Print data is not sent.LAN Cable/USB Cable is
Abnormal sound.Device is tilted.Install on a stable and a flat
Resonant sound.While temperature inside the
Power supply cord is
disconnected.
Power outage.Check if electricity is flowing in
inserted firmly.
Power supply is not switched
on.
The printer has broken down.
LAN Cable/USB Cable is not
connected.
LAN Cable/USB Cable is
defective.
LAN Cable/USB Cable does not
meet the standards.
There may be a problem with
the print function.
Interface is disabled.From [Admin Setup]>[Network
Printer is not selected.Set the printer as the “Default
Output port of printer driver is
incorrect.
The tension bar is not locked.Lower the tension bar until it
damaged.
Computer had timed out.Increase the length of timeout.-
device has increased, printing
is done on a narrow paper or a
thick paper.
Switch off the power supply, and
firmly insert the power supply
cord.
the power socket.
Firmly insert the power supply
cord.
Switch on the power supply.Setup Guide
Immediately pull the
power plug out of the
socket, and contact the
designated customer service
center.
the instructions displayed on the
display screen.
Firmly insert LAN Cable/USB
Cable.
Use another LAN Cable/USB
Cable.
Use a cable of USB 2.0
z
specifications.
Use a cable of LAN Cable
z
1000 BASE-T Specifications.
From [Print Information]>[Co
nfiguration]>[Execute] on the
control panel, check whether
you can print the printer
information or not.
Setup] on the control panel,
enable the interface you are
using.
Printer”.
Specify the output port where
LAN cable/USB cable is to be
connected.
clicks. After that, open and close
the unwinder cover.
Connect a new cable.-
surface.
Device has not broken down.
Use the device as it is.
Reference
pages
Setup Guide
-
Setup Guide
-
Page 24
Page 25
Page 26
Setup Guide
-
-
User's Guide
User's Guide
-
-
-
-
-
- 33 -
Page 34
Printing Troubles
SymptomCauseTroubleshooting
A sound is heard from the
cutter unit when cutting the
paper.
Printing does not start
immediately.
Printing stops while printing.Adjusting colors or correcting
Not enough memory.Inadequate memory of the
Slow printing.Printing process is also done at
Error message “Shutting down.
Please wait. Printer will turn off
automatically.” appears, and
the power does not turn off.
Glue of the labels accumulated
on the cutter blades inside the
cutter unit or paper dust may
make the blade rubbed and
make a sound.
Device is warming up to return
from the power saving mode.
Cleaning of print cartridge may
be in progress.
Temperature adjustment of the
fuser unit is under progress.
Processing of data from other
interface is in progress.
All the print data is being
processed before printing
starts.
density during continuous
printing.
printer due to large printing
data
the computer side.
Complicated print data.Select simple print data.-
The machine is shutting down.Please wait.
Reference
pages
Clean the cutter unit.Page 93
Please wait.
When you do not want to use
Power Save mode, on the
control panel, select [Admin
Setup]>[Power Setup]>[Power
Save] to disable the mode.
Please wait.-
Please wait.-
Wait until the printing is
complete.
Please wait.-
Please wait.-
Lower the print quality in the
printer driver, and then print.
User a computer with fast
processing speed.
If the power does not turn off
after waiting several minutes,
press and hold the <POWER>
button for more than 5 seconds
to force the power to turn off.
User's Guide
-
User’s Guide
> 3. Print
Function
Settings >
Fine Quality
Printing
-
-
Trouble with sensor calibration
Memo
If the problem is not solved using the following explanation, contact your designated customer service center.
z
SymptomCauseTroubleshooting
Failure to calibrate sensorThe sensor is out of position.Check the position of the sensor.User's Guide
The surface of the sensor cover
is dirty.
Error was detected while
adjusting the sensor.
The information for the paper
being used is not registered on
the printer.
Clean the surface of the sensor
cover.
Eliminate the error according to
the description of the error.
There may be paper remaining
in the feed path, remove it.
Correctly register, on the printer,
the information for the paper
being used.
Reference
pages
Unwinder
Page 74
Printer
Page 79
-
User's Guide
- 34 -
Page 35
Printer Driver Malfunctions
Memo
If the problem is not solved using the following explanation, contact your designated customer service center.
z
For problems arising from the applications, contact the application development company.
z
USB Connection Problems
Printing Troubles
SymptomSolution procedure
Icon of the printer is not created in the [Devices
and Printers] folder.
Error message such as "Printer driver installation
failed" appears.
Trouble when setting up printing
Reference
pages
Printer driver is not installed correctly.Setup Guide
Use plug and play. Follow the procedure given
below.
1. Check that the power supply to the printer
and computer are turned off.
2. Connect the USB cable.
3. Turn on the power supply of the printer.
4. Turn on the power supply of the computer.
5. Open the [Devices and Printers] screen
from [Control Panel], and then click [Add a
printer].
6. Execute the setup according to the on-screen
instructions.
Memo
Specify the following location to directly
z
specify the printer driver on the DVD.
D:\Drivers\PCLXL (The “D:” indicates the
DVD drive.)
-
SymptomSolution procedure
A few seconds of waiting time occurs if you switch
from another printer to the [Pro1050 PCL6],
using the printer settings in an application.
Printing is being done in specified batches, even
though they have not been specified.
The setting for printing multiple copies does
not appear on the control panel of the printer,
even though the setting for multiple copies is
specified in printer settings in the printer driver
or the application.
These symptoms occur when there are many
types of paper registered in the printer driver.
If you want to reduce this waiting time, delete
the paper settings that you do not need from
the printer driver.
For some applications, batch copies may be
specified automatically if a number of copies
have been specified in the print settings on the
application.
To solve this, manually turn off the batch
settings that were turned on automatically in
the application.
When you specify to print multiple copies in the
printer driver or application, some applications
generate print data for all of the copies to be
printed.
When this type of data is being printed, the
printer cannot recognize that you have specified
multiple copies to be printed, so the indicator
for printing multiple copies does not appear on
the control panel. You can use the printer as it
is, because all the copies that you specified will
be printed.
Reference
pages
User's Guide
User's Guide
-
- 35 -
Page 36
Printing Troubles
SymptomSolution procedure
Cannot print on specified paper when doing
shared printing.
The final printout is not cut, even though [Cut
by collation] or [To specify the number of pages
per cut] is specified in the [Cut Mode] settings
in the printer driver, although the setting for
collate is specified in the printer settings in the
printer driver or the application.
From the print screen of the printer driver on the
client side, click [Preferences] (or [Properties]),
and then, on the [Extend] tab, click [Advanced].
Select [Reduce Size of Spool File], and then set
[Settings] to [On] to use it.
When you specify to collate printouts in the
printer driver or application, some applications
reorder the pages in collated order, and then
generate print data for all of the copies to be
printed.
When this type of data is being printed, the
printer cannot recognize that the printout is
being collated, so the indicator for collated
printing does not appear on the control panel.
In addition, the final printout is not cut, even
though [Cut by collation] or [To specify the
number of pages per cut] is specified in the [Cut
Mode] settings in the printer driver.
Even if the application is suitable, when you
want to cut collated printouts, specify the pages
in [To specify the number of pages per cut] so
they match the pages being collated.
Reference
pages
-
-
Furthermore, if you can only specify a number
of pages that is a multiple of that in [To specify
the number of pages per cut] because the paper
is short, you need to edit the print data, such
as by adding blank pages, so it has a number
of pages that can coincide with the number
specified in [To specify the number of pages per
cut].
- 36 -
Page 37
Printing Troubles
Problems concerning restrictions of OS
Limitations regarding Windows 10/Windows 8.1/Windows 8/Windows 7/
Windows Server 2016/ Windows Server 2012 R2/Windows Server 2012/
Windows Server 2008 R2/Windows Server 2008
ItemsSymptomCauses and Troubleshooting
Printer driverThe [User Account
Control] dialog appears.
Images are being printed
in an incorrect layout
when doing “Print Test
Page”.
Network ExtensionHelp does not appear.The Help function is not supported.
The [User Account
Control] dialog appears.
The [Program
compatibility assistant]
dialog appears.
RGB color setting utilityThe [User Account
Control] dialog appears.
The [Program
compatibility assistant]
dialog appears.
Color swatch utilityThe [User Account
Control] dialog appears.
The [Program
compatibility assistant]
dialog appears.
Status monitorThe [User Account
Control] dialog appears.
The [Program
compatibility assistant]
dialog appears.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [Go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
Occurred because Windows OS is creating print information
that is larger than the paper settings that are set in the
printer driver.
Operation is not abnormal.
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [Go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), be sure to click [This program
installed correctly].
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [Go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), be sure to click [This program
installed correctly].
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [Go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), be sure to click [This program
installed correctly].
When starting installer or utility, the [User Account Control]
dialog may appear. Click [Yes] or [Go], and run installer or
utility as administrator. Clicking [No] or [Cancel] will not
start installer or utility.
When the [Program compatibility assistant] dialog appears
after completion of installation (including when installation
is aborted in the middle), be sure to click [This program
installed correctly].
- 37 -
Page 38
Printing Troubles
Print Quality Is Poor
Memo
If the problem is not solved using the following methods, contact your designated customer service center.
z
SymptomCauseTroubleshooting
White stripe in
perpendicular direction.
Paper feed direction
Printing is blurred in
perpendicular direction.
Paper feed direction
Printing is light.
LED head is unclean.Wipe LED head with a soft tissue
paper.
Low toner.Replace the print cartridge.Page 55
Deposit of foreign substances.Replace the print cartridge.Page 55
Window film on print cartridge is
dirty.
Print cartridge has not been set
correctly.
LED head is unclean.Wipe LED head with a soft tissue
Low toner.On the control panel, set +1 to
The toner is clumping.Shake the print cartridge up and
Paper not suitable.Check the roll paper specifications,
The temperature and humidity
controls are not suitable.
Print cartridge has not been set
correctly.
Low toner.Replace the print cartridge.Page 55
Paper is moist.Use paper that has been stored
Paper not suitable.Check the roll paper specifications,
Paper not suitable.
Type and thickness setting of
paper is inappropriate.
Recycled paper is used.Correct [Media Weight] in [Paper
Wipe window film with a soft tissue
paper.
Please set the print cartridge
correctly.
paper.
+3 in [Menus] > [Print Adjust] >
[SMR Setting]. If the problem is not
rectified after that, replace the print
cartridge.
* There is a risk of the printouts
being dirty if you continue using the
+1 to +3 setting in [SMR Setting].
down, and left and right.
and then use paper that is described
on the roll paper specifications.
On the control panel, set +1 to +3
in [Menus] > [Print Adjust] > [SMR
Setting].
* There is a risk of the printouts
being dirty if you continue using the
+1 to +3 setting in [SMR Setting].
Re-install the print cartridge.Page 55
at appropriate temperature and
humidity.
and then use paper that is described
on the roll paper specifications.
Correct [Media Weight] in [Paper
settings] of the printer driver to the
appropriate value. Or, change [Media
Weight] to a thicker value than the
present value.
settings] of the printer driver to the
appropriate value. Or, change [Media
Weight] to a thicker value than the
present value.
Reference
pages
Page 89
-
Page 55
Page 89
Page 55
Page 55
User's Guide
User’s Guide
-
User's Guide
User's Guide
User's Guide
- 38 -
Page 39
Printing Troubles
SymptomCauseTroubleshooting
Printing is blurred in
some parts. White dots
appear when printing
solid colors.
Stripes in perpendicular
direction.
Paper feed direction
The paper is too damp or too dry. Use paper that has been stored
at appropriate temperature and
humidity.
[Transfer Setting] is not properly
set.
[Media Transfer Setting Black] or
[Media Transfer Setting Color] is
not properly set.
There are scratches, dents or
foreign matter (including glue
from labels) on the belt unit.
There are dents on the print
cartridge.
Low toner.Replace the print cartridge.Page 55
The transfer path or the fuser and
exit unit are dirty because bits of
paper or glue are on them.
If white dots appear in cyan transfer,
lower the setting value by selecting
[Menus] > [Print Adjust] > [Transfer
Setting] > [Cyan Transfer Setting] on
the control panel.
If white dots appear in other colors’
transfer, change the transfer setting
value of the corresponding color.
On the control panel, change the
value in [Menus] > [Print Adjust]
> [Media Transfer Setting Black] or
[Media Transfer Setting Color].
Replace the belt unit.
* Implement protection against foreign
matter and do daily maintenance
(cleaning).
Replace the print cartridge.Page 55
Clean the transfer path and the fuser
and exit unit.
Reference
pages
User's Guide
User’s Guide
User's Guide
Page 57
Page 79
Page 90
The front or rear edge
of the paper is dirty.
Paper feed direction
Image disturbance
occurs to the printed
portion.
The 2nd transfer roller is dirty.Run [Menus] > [Print Adjust] >
[Transfer Roller Cleaning] on the
control panel.
If it is not rectified even after that,
replace the 2nd transfer roller.
* Replacement of the 2nd transfer
roller is done together with the belt
unit, which is a consumable.
The area around the 2nd transfer
roller or the paper transfer path is
dirty.
The speed of the fuser unit is
incorrect.
Clean the area around the roller on
the 2nd transfer roller and the paper
transfer path.
Feed 400 mm of media or longer one
time.
User's Guide
Page 79
-
- 39 -
Page 40
Printing Troubles
SymptomCauseTroubleshooting
Stripes or dots appear
periodically in horizontal
direction.
Paper feed direction
Portion of white
background is lightly
stained.
In the case of a cycle length of
about 94 mm, the print cartridge
may be scratched or dirty.
In the case of cycle length of
about 31 mm, there is dirt inside
the print cartridge.
In the case of cycle length of about
140 mm, there are scratches on
the fuser and exit unit.
Print cartridge is exposed to light. Return the print cartridge inside the
In the case of cycle length of about
63 mm, the feed roller is dirty.
In the case of cycle length of
about 75 mm, 2nd transfer roller
may be dirty.
Dirt has deposited on the paper
transfer path.
Paper has static electricity.Use paper that has been stored
Thick paper is used.Use thinner paper.-
Low toner.Replace the print cartridge.Page 55
Wipe it lightly with a soft tissue paper.
If there are dents, replace the print
cartridge.
Set [Smooth] in [Screen] for the print
quality settings in the printer driver.
Replace the print cartridge.Page 55
Replace the fuser and exit unit.Page 70
printer, and do not use the printer for
a few hours. If it does not rectify even
after that, replace the print cartridge.
Clean the feed roller.Page 79
Run [Menus] > [Print Adjust] >
[Transfer Roller Cleaning] on the
control panel. If it is not rectified even
after that, replace the 2nd transfer
roller.
* Replacement of the 2nd transfer
roller is done together with the belt
unit, which is a consumable.
Print a few pages as a test.
Or, clean the transfer path.
at appropriate temperature and
humidity.
Reference
pages
Page 55
User’s Guide
Page 55
Page 57
Page 79
User's Guide
Border of characters is
blurred.
Rubbing paper removes
the toner.
Specks appear on glossy
papers.
LED head is unclean.
Paper not suitable.Check the roll paper specifications,
Paper is moist.Replace with new paper.-
Type and thickness setting of
paper is inappropriate.
Recycled paper is used.Correct [Media Weight] in [Paper
Type and thickness setting of
paper is inappropriate.
Wipe LED head with a soft tissue paper.
and then use paper that is described
on the roll paper specifications.
Correct [Media Weight] in [Paper
settings] of the printer driver to the
appropriate value. Or, change [Media
Weight] to a thicker value than the
present value.
settings] of the printer driver to the
appropriate value. Or, change [Media
Weight] to a thicker value than the
present value.
Correct [Media Weight] in [Paper
settings] of the printer driver to the
appropriate value. Or, change [Media
Weight] to a thicker value than the
present value.
Page 89
User's Guide
User's Guide
User's Guide
User's Guide
- 40 -
Page 41
Printing Troubles
SymptomCauseTroubleshooting
Bold lines appear in
horizontal direction.
Paper feed direction
Lateral-stripe white
dots appear at the solid
printing portion.
Border of the solid
printing portion is lightly
stained.
The back of the paper is
dirty.
Type and thickness setting of
paper is inappropriate.
Occurs when the following edge of
the paper leaves the F4 roller, if it
is 77 mm from the following end
of the paper.
Occurs due to the different levels
of the gap between labels, if it
occurs periodically at labels.
Occurs when paper has been
loaded for a long time, at the F0
roller, if it is about 40 mm from
the leading edge of the paper.
[Transfer Setting] is not properly
set.
[Media Transfer Setting Black] or
[Media Transfer Setting Color] is
not properly set.
Paper is too dry.Use paper that has been stored
[Media Transfer Setting Black] or
[Media Transfer Setting Color] is
not properly set.
Occurs when there is a large
amount of white toner printed
under the color.
The 2nd transfer roller is dirty.Confirm that the size of the image
If a line is printed from the second
page with black & white print, set the
[Media Weight] in [Paper settings] of
the printer driver to an appropriate
value. Or, change [Media Weight] to a
thicker value than the present value.
Bold lines or thin lines may occur on
media similar to cast coated paper
(stiff media or media on yellow
separators). Use recommended paper.
Bold lines or thin lines may occur on
media similar to cast coated paper
(stiff media or media on yellow
separators). Use recommended paper.
When media is pinched in F0 roller,
streaks appear, stiff media becomes
curled, and images may be affected.
After printing, remove the paper.
Also, always remove the paper if you
will not use the equipment for a long
time.
If white dots appear in cyan transfer,
lower the setting value by selecting
[Menus] > [Print Adjust] > [Transfer
Setting] > [Cyan Transfer Setting] on
the control panel.
If white dots appear in other colors'
transfer, lower the transfer setting
value of the corresponding color.
On the control panel, decrease the
value set in [Menus] > [Print Adjust]
> [Media Transfer Setting Black] or
[Media Transfer Setting Color].
at appropriate temperature and
humidity.
On the control panel, increase the
value set in [Menus] > [Print Adjust]
> [Media Transfer Setting Black] or
[Media Transfer Setting Color].
Reduce the value in [Spot color toner
quantity adjustment] for the spot
color function in the printer driver.
In the print data, reduce the amount
of white toner printed under the color.
and the length of the paper match.
Clean the 2nd transfer roller.
Reference
pages
User's Guide
User's Guide
User's Guide
User's Guide
User's Guide
User’s Guide
User's Guide
User's Guide
User’s Guide
User’s Guide
- 41 -
Page 42
Printing Troubles
SymptomCauseTroubleshooting
Does not print with color
shades as you thought.
Black spots or white
spots appear.
Stains are printed.
The entire paper is
printed black.
Low toner.Replace the print cartridge.Page 55
Setting of [Black Finish] is not
matching with the application.
Change color matching options.Change to color matching option of
No color balance.Select [Calibration] on the control
Misalignment of color.Open the top cover at once, and the
Paper not suitable.Check the roll paper specifications,
In the case of a cycle length of
about 94 mm, the print cartridge
may be scratched or dirty.
Paper is moist.Replace with a new paper.-
Paper not suitable.Check the roll paper specifications,
The surface of the feed roller in
the feed path is dirty.
The device might have broken
down.
In the [Black Finish] of printer driver,
select [True Black (K)] or [Composite
Black (CMYK)].
the printer driver.
panel, and then run [Adjust Density].
close it again.
Select [Calibration] on the control
panel, and then run [Adjust
Registration].
and then use paper that is described
on the roll paper specifications.
Gently wipe the dirt stuck to the
brown tube in the print cartridge with
a soft tissue paper.
If there are dents, replace the print
cartridge.
and then use paper that is described
on the roll paper specifications.
If foreign matter is found on the
surface of the feed roller in the feed
path, clean the feed roller.
Contact your designated customer
service center.
Reference
pages
User's Guide
User's Guide
User's Guide
User's Guide
User's Guide
Page 55
User's Guide
Page 79
-
Nothing is printed.
?
White spaces occur.
The device might have broken
down.
Paper is moist.Replace with a new paper.-
Paper not suitable.Check the roll paper specifications,
Scraps of paper from the labels
are stuck to the belt unit.
If it is near the leading edge
of the roll paper, it may be the
remains of the tape that has
peeled off the roll paper.
Contact your designated customer
service center.
and then use paper that is described
on the roll paper specifications.
Replace the belt unit.
* The belt unit is replaced together
with the 2nd transfer roller, which is
a consumable.
* Implement protection against foreign
matter and do daily maintenance
(cleaning). Or, check the cutting
position; if it has shifted, readjust
the cutting position.
Cut off the end part of the paper that
has any tape left on it, and do not use
that paper.
User's Guide
Page 57
User’s Guide
-
- 42 -
Page 43
Printing Troubles
SymptomCauseTroubleshooting
Afterimages are
appearing.
Paper feed direction
Distorted images occur
when printing white
toner.
The printout appears to
be speckled.
The print quality setting is not
appropriate.
The toner is misaligned.There are three types of solutions.
Possibly occurs if the media is
exposed to high temperatures.
Set [Smooth] in [Screen] for the print
quality settings in the printer driver.
Select the solution procedure that
suits the printing conditions.
1. Lower the white density in [Color
Density] on the control panel.
2. Reduce the amount of toner
in [Spot color toner quantity
adjustment] for the spot color
function in the printer driver.
3. Set the paper thickness to a thicker
setting (slows print speed).
Change the paper thickness to a
thinner setting. If it does not improve,
change it to an even thinner setting.
Reference
pages
User’s Guide
User’s Guide
-
The printout appears to
have runny streaks.
Blank pages are being
inserted.
Possibly occurs if the media is
exposed to high temperatures.
An image that is less than 4
inches long is being printed.
Change the paper thickness to a
thinner setting. If it does not improve,
change it to an even thinner setting.
When setting [User-defined paper]
in the printer driver, if you set less
than 4 inches for the following, then
a blank piece of paper will be inserted
after cut pages when you print.
▪Forcontinuouspaper,[Paper
length]
▪Fordie-cutlabels,die-cutlabels
with black marks and continuous
labels, [Label length]
▪Forcontinuouspaperwithblack
marks and continuous labels with
black marks, [Black mark interval]
This occurs because an image that is
shorter than the length of the paper
that can be fed is printed; so it is a
limit.
-
-
- 43 -
Page 44
Printing Troubles
SymptomCauseTroubleshooting
The position that
printing starts on
the leading edge is
misaligned.
Printing extends off
the trailing edge of the
paper.
The belt has stretched.Adjust the registration before you
start printing, and install the printer
in a room that has humidity that is as
stable as possible.
The gap interval between labels is
different between each label.
There is a join in the roll paper.If there is a join in the roll paper, the
The paper size specified in the
printer driver is different from the
paper size that is loaded.
The black mark sensor position or
gap sensor position is skewed.
(The first page is misaligned)
The paper and media form that
you are using have been switched.
(The second and following pages
are misaligned)
Immediately after doing paper
interval detection, replacing the
roll of paper, or changing the
print pattern, the print position
adjustment (auto) was not done
well enough.
The paper is too hard (if the
paper wrinkles and stops inside
the paper guide).
The paper size specified in the
printer driver is different from the
paper size that is loaded.
The compensation value specified
for the print position correction (Y
position) is too large.
Rolls of labels that have different
intervals between labels cannot be
used. Use rolls of labels that have
regular intervals.
position that printing starts on the
leading edge may be misaligned.
We cannot recommend media that
has joins.
Specify the correct paper size in the
printer driver.
For black marks, adjust the position
of the sensor to the center of the
black mark. For gaps, adjust the
position of the sensor to the center of
the label.
Do fine adjustments to the print
position.
On the control panel, go to [Menus]
> [Cutter Setup] and set [Cut Mode]
to [Specified Interval], and set [Cut
Interval] to [1]. Then print 5 pages
of your content on the media you
are actually using and use them
to measure the differences in the
position you want to print and the
actual printed positions, and then
calculate the average of these 5
measurements.
Use this difference to finely adjust the
print position using the print position
correction (Y position).
Print 20 continuous pages of the
actual print pattern you are using (on
the control panel, go to [Menus] >
[Cutter Setup] and set [Cut Mode]
to [Specified Interval], and set
[Cut Interval] to [20]) so you can
compensate for the position that
printing starts.
Change to soft paper.-
Specify the correct paper size in the
printer driver.
Specify a correction value that is
within a range that the printing does
not extend off the trailing edge of the
paper.
If the image extends off the trailing
edge of the paper, clean the 2nd
transfer roller.
Reference
pages
User’s Guide
Page 106
User’s Guide
User’s Guide
User’s Guide
User’s Guide
User’s Guide
User’s Guide
User’s Guide
- 44 -
Page 45
Printing Troubles
SymptomCauseTroubleshooting
Pages are cut on a
different page than the
specified page.
There is an abnormality
in the print results on
the [Test Page].
The position that
printing starts on the
right edge is misaligned.
Wide lareral lines
appear on synthetic
polypropylene media.
Paper feed direction
Paper feed direction
Last of the paper was detected.Replace the paper with a new roll
of paper. When reprinting, paper
is output from the page where the
error occurred up to the cut page.
So, if you want to justify the number
of pages up to the cut, temporarily
cancel printing and send print data
starting from the page you want to
reprint.
You are printing image data that
is an inappropriate size.
The position of the paper that is
being fed is misaligned.
Electrostatic charges may cause
lateral stripes, because media
made using polypropylene
has high resistance to high
electrostatic charges. Lateral
stripes occur specifically at 43 mm
or further after the leading edge
of paper after it is cut.
Lateral stripes occur on the
leading edge of the paper.
The layout of the image skews in the
printed results when you do the [Print
Test Page] from the printer driver,
depending on the type of OS that you
are using.
This is not a problem with the printer
driver or the equipment. It is caused
by the OS transmitting the images
on A4 or letter size paper, which are
paper sizes that the device does not
support.
There are three types of solutions.
Select the solution procedure that
suits the printing conditions.
1. Use the printer driver to do fine
adjustments to the print position.
2. Use the control panel menus to
compensate for the print position
on the paper.
3. Re-adjust the roll paper guide
adjustment knob on the unwinder.
There are two types of solutions to
make lateral stripes difficult to see.
Select the solution procedure that
suits the printing conditions.
1. If a print cartridge (white) is down,
then raise it up and print.
2. Lower the 2nd transfer roller
voltage, and then print (set -1 to
-3 according to the condition of the
lateral stripes).
You can make the lateral stripes
difficult to see by lowering the 2nd
transfer roller voltage.
Lower the 2nd transfer roller voltage,
and then print (set -1 to -3 according
to the condition of the lateral stripes).
Reference
pages
-
-
User’s Guide
User’s Guide
User’s Guide
- 45 -
Page 46
Printing Troubles
Paper Feed Is Poor
Memo
If the problem is not solved using the following methods, contact your designated customer service center.
z
SymptomCauseTroubleshooting
Paper jam occurs frequently.Device is tilted.Install on a stable and a flat
surface.
The paper feed path is dirty.Clean the paper feed path.Page 79
Position of the roll paper guide
is not aligned.
Papers are not set correctly.Remove the roll paper and reset.User's Guide
The position of the roll paper is
misaligned.
The leading edge of the paper
is curled. Or, the paper that is
loaded does not have cuts in
the gaps between the labels.
Printer driver sensor settings
are not specified correctly.
Align the roll paper guide to the
position of the paper size that is
set.
Remove the roll paper and reset
it, and then turn the roll paper
position adjustment dial to adjust
the position.
Correctly cut the leading edge of
the paper and reset it.
Specify [Sensor settings] in
[Paper settings] of the printer
driver so it is the same as
where the results of the sensor
calibration are registered.
Furthermore, if several of
the same model printer are
connected to a single computer
and if the same paper settings
are specified on the printer driver
for the various printers, then
in [Sensor settings] the same
registration number should be
specified for all the printers.
Reference
pages
-
User’s Guide
User's Guide
User’s Guide
User’s Guide
Register the sensor adjustment
results from each printer so they
match the [Sensor settings]
numbers that are in the paper
settings on the printer driver as
the above countermeasures.
The width of the paper being
used and the width of the paper
guide do not match. Or, the
paper width set in the printer
driver and the width of the
paper being used do not match.
An appropriate paper is not set. Match the settings of the paper
There are traces of sealing tape
on the roll paper that is being
used.
Use paper that is as wide as the
paper width that is set in the
printer driver.
Align the width of the paper guide
to the width of the paper you are
using.
on which you want to print with
the settings in the printer driver.
Do a sensor calibration for the
paper on which you want to print.
Do not use the part of the roll
paper on which there are traces
of sealing tape. Feeding may not
be normal because of the glue
stuck to the paper.
- 46 -
-
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User’s Guide
Page 47
Printing Troubles
SymptomCauseTroubleshooting
Paper jam occurs frequently.The positions of the machine
and the unwinder sensors do
not match.
Labels are missing from the roll
of paper that is being used.
The paper is too hard (if the
paper wrinkles and stops inside
the paper guide).
[Only when paper feed is
started by pressing the <FEED>
button]
Stiff continuous labels are being
used (or, die-cut labels that are
longer than 600 mm).
The roll of paper is old so its
color or quality has changed.
There are large differences in
the reflectiveness of the black
marks or the transmittance of
the liner.
Paper is not fed.The paper settings for the
printer are different from the
paper settings in the printer
driver.
Glue has smeared on the liner.Do not use a liner on which
Device is not restored even
after removing the jammed
paper.
Paper gets curled. Creases
appear on the paper.
Paper winds around the roller
of the fuser and exit unit.
-Open the top cover at once, and
Paper contains moisture or
static electricity.
Thin paper is used.Correct [Media Weight] in [Paper
Type and thickness setting of
paper is inappropriate.
Thin paper is used.Use thicker paper.-
Reference
pages
Align the position of the sensor
with the paper.
Load a suitable roll of paper.User’s Guide
If the cause described on the left
is correct, there may be toner
on the fuser unit, so you should
clean it.
Change to soft paper.-
Fold the media about 200 mm
from the leading edge of the
media (liner) to make a crease
that forms a valley in the printed
face, and then feed the paper.
Calibrate the sensor.User’s Guide
Check the message on the
display screen, and if there is no
problem, press the <OK> button
on the control panel.
glue is smeared. It will not feed
normally. In the worst case, it
could damage the equipment.
the close it again.
Use paper that has been stored
at appropriate temperature and
humidity.
settings] of the printer driver to
the appropriate value. Or, change
[Media Weight] to a thicker value
than the present value.
Correct [Media Weight] in [Paper
settings] of the printer driver to
the appropriate value. Or, change
[Media Weight] to a thicker value
than the present value.
User’s Guide
Maintenance
Guide
-
-
User’s Guide
-
User's Guide
User's Guide
User's Guide
- 47 -
Page 48
Printing Troubles
SymptomCauseTroubleshooting
The space between labels is not
cut; the labels are cut.
Paper has stopped feeding.Last of the paper was detected
Paper is not fed, even when the
<FEED> button is pressed.
Paper is not unloaded, even
when the <UNLOAD> button is
pressed.
The rear edge of the paper is
skewed.
The position of the cut is
misaligned.
The leading edge of the label
and the black mark positions
are not aligned.
The gap interval between labels
is different between each label.
The gap interval between labels
is not from 3 to 10 mm.
The paper size specified in the
printer driver is different from
the paper size that is loaded.
during warm up while paper
was feeding.
Last of the paper was detected
while feeding paper.
Last of the paper was detected
while unloading paper.
Paper is not set on the roll
shaft.
Reference
pages
Readjust the cutting position.User’s Guide
Labels cannot be used if the
leading edge of the label and the
black mark positions do not align.
Use labels whose leading edges
align with the black mark.
Rolls of labels that have different
intervals between labels cannot
be used. Use rolls of labels that
have regular intervals.
A gap between labels from 3 to
10 mm can be used. Do not use
any others.
Specify the correct paper size in
the printer driver.
Replace the paper with a new roll
of paper.
Replace the paper with a new roll
of paper.
Replace the paper with a new roll
of paper.
Replace the paper with a new roll
of paper.
Page 106
Page 106
Page 106
User’s Guide
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- 48 -
Page 49
2
Maintenance
Checking Service Life and Remaining
Amounts of Consumables
……………50
Replacing Consumables
Printer Maintenance
……………………73
………………51
- 49 -
Page 50
Checking Service Life and Remaining Amounts of Consumables
Checking Service Life and Remaining Amounts of
Consumables
You can check the service life and remaining quantities of the print cartridge, belt unit, fuser and exit
unit, and waste toner box.
Press the scroll button ▲ or ▼.
1
Select [Configuration], and press the
2
<OK> button.
Select [Supplies Life], and press the
3
<OK> button.
Press the <OK> button.
5
If you want to continue to check other
items, press the <BACK> button to
return to 4.
Press the <ON LINE> button to return
6
to the standby screen.
Select the consumables to check (print
4
cartridge, belt unit, fuser and exit unit,
or waste toner box).
- 50 -
Page 51
Replacing Consumables
This section describes the service life and replacement method of consumables.
About the Service Life of Consumables
Guidelines for replacement of consumables are as follows.
*Periodically replaced parts are parts that need a service representative.
Replacing Consumables
zPrint Cartridge (CMYK)
When A6 size documents with print density
*1
of 20% are printed continuously, the printable pages
is about 9,000. Printing quality will decline after 1 year has passed from opening the package.
Therefore, prepare a new print cartridge.
Even if the cyan (blue), magenta (red), and yellow print cartridge life has been reached, monochrome
printing using only black can be done by specifying “Mono”. Refer to “Monochrome (Black and White)
Printing” and “Printing Using the Specified Print Cartridge Only (Lift Up)” in the “User’s Guide”
regarding printing with black only.
zBelt Unit
About 150,000 printings
*: When printing three sheets of A6 size at the same time
z2nd Transfer Roller
About 150,000 printings
*: When printing three sheets of A6 size at the same time
The 2nd transfer roller is included in the belt unit, which is a consumable.
zFuser and Exit Unit
About 150,000 printings
*: When printing 50 sheets of A6 size at the same time
zWaste Toner Box
About 150,000 printings
*: When printing three sheets of A6 size at the same time, with a print density
*1
of 20%
The following consumables are periodically replaced parts. You cannot replace them
by yourself. A service representative is needed to do the replacement work.
zPaper guide/feed unit
It will reach its service life after printing about 1,000,000 pages (A6 size equivalent).
zCutter unit
*3
It will reach its service life after cutting about 1,000,000 pages.
zF0 roller unit
*3
It will reach its service life after printing about 1,000,000 pages (A6 size equivalent).
*1: Print density is the proportion of area having toner on printable area of 1 page.
*2: Consumable parts of the printer.
*3: Consumable parts of the unwinder.
Memo
zThe printable pages/lifespan is for reference. The actual printable pages/lifespan might decrease depending on the print
environment such as the details of the document to be printed, usage status, powering ON/OFF, and adjustment operation at
the time of cover opening/closing. They may be less than half, depending on the printing conditions.
zRefer to the “Setup Guide” regarding the names and functions of parts.
*2
- 51 -
Page 52
Replacing Consumables
Only for Pro1050
zPrint cartridge (White)
The print cartridge (white) is for the Pro1050 only. It cannot be used on the Pro1040.
When A6 size documents with print density
is about 4,500. Printing quality will decline after 1 year has passed from opening the package.
Therefore, prepare a new print cartridge.
Even if the white print cartridge life has been reached, cyan (blue), magenta (red), yellow and black
printing can be done. Refer to "Printing Using the Specified Print Cartridge Only" in the "User's
Guide".
See "Printing using white toner only" in the "User's Guide" for spot color printing.
*1: Print density is the proportion of area having toner on printable area of 1 page.
Memo
zThe printable pages/lifespan is for reference. The actual printable pages/lifespan might decrease depending on the print
environment such as the details of the document to be printed, usage status, powering ON/OFF, and adjustment operation at
the time of cover opening/closing. They may be less than half, depending on the printing conditions.
zWhen printing with white, the number of sheets printed using a spot color white printer cartridge and the waste toner box
service life are less than 1/4, depending on the printing conditions.
*1
of 20% are printed continuously, the printable pages
- 52 -
Page 53
Replacing Consumables
When the Replacement Period Is Approaching
When the scheduled replacement of consumables approaches, the following message will appear and
the ATTENTION lamp will blink.
Replace consumables when "Install New ..." appears in the message.
Pressing the <HELP> button on the control panel will display the replacement procedure. You can easily
replace the consumables according to the guidance. Refer to ”Operating the Help screen” (P.11) for
details.
Message displayed on the display screen
Item
Print cartridges[COLOR]*1 Print Cartridge Near
Belt UnitBelt Unit Near LifeInstall New Belt Unit
Fuser and exit
unit
Waste Toner BoxWaste Toner Near FullInstall New Waste Toner Box
*1: [COLOR]: Either yellow, magenta, cyan, black, or white is displayed.
(White appears only for the Pro1050.)
When the replacement
period approaches
Install New [COLOR]*1 Print Cartridge
End of Life
Fuser Unit Near End of LifeInstall New Fuser and Exit Unit
Print Cartridge Life
Please see HELP for details
Belt Unit Life
Please see HELP for details
Fuser and Exit Unit Life
Please see HELP for details
Waste Toner Full
Please see HELP for details
When it is time for
replacement
Reference
pages
Page 54
Page 57
Page 70
Page 64
- 53 -
Page 54
Replacing Consumables
G
N
Replacing Print Cartridges
WARNIN
Do not put toner or print cartridges
z
in fire. The toner may spray out and
cause burns.
Do not store print cartridges in
z
locations exposed to open flame. They
could ignite, burn, and cause burn
injuries.
Do not clean spilled toner with a
z
vacuum cleaner. If cleaning spilled
toner with a vacuum cleaner, it may
catch fire due to the sparks from
electric contact. Toner spilled on the
floor should be wiped up with a wet
cloth.
CAUTIO
Toner spilled on the floor should be
z
carefully wiped up with a wet cloth so
the toner does not scatter around.
Gently wipe the dirt stuck to the brown
z
tube in the print cartridge with a soft
tissue paper.
Do not use alcohol or other solvents to
wipe it. If alcohol or some other solvent
is used to wipe it, the irregularities
left from wiping it will degrade print
quality.
Some parts inside the machine are
z
very hot. Do not touch the areas near
the "High Temperature Warning" labels.
Doing so may cause burns.
Keep the print cartridges away from
z
children.
If toner is ingested, follow the direction
z
from a doctor if necessary.
If toner is inhaled, gargle with plenty
z
of water and move to a location where
the air is fresh. Follow the direction
from a doctor if necessary.
If toner gets on your hands or skin,
z
carefully wash it off with soapy water.
If toner gets into your eyes, flush them
z
with large amount of water. Follow the
direction from a doctor if necessary.
Be careful to not get toner on your
z
clothes or hands when you are clearing
paper jams or replacing the print
cartridges. If toner gets on your hands
or skin, carefully wash it off with soapy
water.
If it gets on your clothes, rinse it off
z
with cold water. If you wash them with
warm water or heat the toner, it will
stain the clothes permanently.
Do not disassemble or forcibly open
z
the print cartridge. It may scatter the
toner, which people may inhale or may
stain clothes and hands.
Store used print cartridges in a bag so
z
that the toner does not scatter around.
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Page 55
Replacing Consumables
Replacing print cartridges
Example) For the yellow (Y) print cartridge
Grasp the top cover open lever and
1
open the top cover.
Check the position of the print cartridge
2
to replace, by the text and color of the
label.
Remove the new print cartridge from
4
the packing bag, and then shake it
vertically and horizontally.
Pull out the print cartridge.
3
Check the position where a label with
5
the same text and colors has been
applied, and firmly and levelly push the
print cartridge in as far as it will go.
- 55 -
Page 56
Replacing Consumables
Close the top cover.
6
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or
the top cover's support. Press on the top of the top
cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover.
Press on the top of the top cover to close it.
Memo
If the [Print Cartridge Life] message does not
z
disappear even though you have replaced the print
cartridge, the print cartridge may not be securely
installed. Install it correctly.
If Error709 appears after you replace a print
z
cartridge, refer to Page 28.
Please support the recycling of used
7
print cartridges.
Memo
If you must dispose of a used print cartridge,
z
put it in a plastic bag and be sure to dispose of
it according to the local laws and government
regulations.
Use the box and packing bag from the new print
z
cartridge to recycle the used print cartridge.
- 56 -
Page 57
Replacing the Belt Unit and 2nd Transfer Roller
Replacing Consumables
Replacing the Belt Unit and 2nd
Transfer Roller
A new 2nd transfer roller is supplied with the
new belt unit in the same package.
Also, a new waste toner box is mounted inside
the belt unit.
If roll paper has been fed through the
1
printer, press the <UNLOAD> button to
cut the roll paper.
The cut paper will be fed to the supply
side and the feeding side.
Remove the print cartridge set.
4
Place the removed print cartridge, and
5
cover it with paper so it is not exposed
to light.
Grasp the top cover open lever and
2
open the top cover.
Prepare some newspaper or something
3
to spread on a flat surface on which to
place the print cartridge set, as well as
some paper so it is not exposed to light.
Prepare some newspaper or something
6
to spread on a flat surface on which to
place the belt unit.
- 57 -
Page 58
Replacing Consumables
Turn the two belt locking keys
7
counterclockwise to release the lock.
Hold the belt unit handles (blue) on the
8
left and right, and remove the belt unit
at an angle.
Note
Do not touch the belt surface or damage the belt.
z
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
❶
- 58 -
Page 59
❷
Note
Be careful not to spill waste toner while removing
z
the belt unit.
Be careful to not pinch your hands or fingers
z
between the handle and the machine while
removing the belt unit.
When removing the belt unit, do not tilt it further
z
than is needed to remove it.
Replacing Consumables
Place the removed belt unit levelly.
9
Note
Place the belt unit on a flat surface, as shown in the
z
diagram above. Do not stand it on its side.
- 59 -
Do not touch the belt surface or damage the belt.
z
Page 60
Replacing Consumables
Hold the 2nd transfer roller unit (①)
10
knob (blue) and remove it.
Remove the 2nd transfer roller from its
11
packaging.
Note
Do not touch the roller part (sponge part) of the
z
2nd transfer roller. Touching it damages the surface
of the roller, which degrades print quality.
Set the new 2nd transfer roller (①)
12
into the printer.
- 60 -
Page 61
Replacing Consumables
Remove the new belt unit from its
13
packaging.
Note
Do not touch the belt surface or damage the belt.
z
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
- 61 -
Page 62
Replacing Consumables
Tilt the belt unit and align the arrow
14
labels (red) on the belt unit and printer
to position it, and then open the belt
unit handles (blue) on the left and right.
Note
Be careful to not pinch your hands or fingers
z
between the handle and the machine while installing
the belt unit.
Memo
When the belt unit is replaced, the waste toner box
z
is also replaced at the same time.
Turn the two belt unit locking keys
15
clockwise to lock it.
- 62 -
Page 63
Replacing Consumables
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
Put the print cartridge set back into the
16
printer.
Close the top cover.
17
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or
the top cover's support. Press on the top of the top
cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover.
Press on the top of the top cover to close it.
Note
There is a risk of pinching your fingers or hands
z
when repositioning the print cartridge set. Hold the
handle parts of the basket for this operation.
Please support the recycling of used
18
belt units and 2nd transfer rollers.
Note
You cannot clean the belt unit yourself.
z
To protect the equipment against dirt and foreign
matter, do daily maintenance (cleaning) as
described in “Printer Maintenance” (P.73).
Also, do not use alcohol or other solvents to wipe
the surfaces. If alcohol or some other solvent is
used to wipe it, the irregularities left from wiping it
will degrade print quality.
Do not disassemble the belt unit and the waste
z
toner box, and do not force them open. Doing so
may cause toner to spray out, to be inhaled, or to
soil your clothing and hands.
Memo
If you must dispose of a used belt unit or 2nd
z
transfer roller, put them in a plastic bag and be sure
to dispose of them according to the local laws and
government regulations.
Use the box and packing bag from the new belt unit
z
and 2nd transfer roller for when the used belt unit
and 2nd transfer roller are recycled.
- 63 -
Page 64
Replacing Consumables
Replacing Waste Toner Boxes
Replacing Waste Toner Boxes
Grasp the top cover open lever and
1
open the top cover.
Prepare some newspaper or something
2
to spread on a flat surface on which to
place the print cartridge set, as well as
some paper so it is not exposed to light.
Prepare some newspaper or something
5
to spread on a flat surface on which to
place the belt unit.
Turn the two belt unit locking keys
6
counterclockwise to release the lock.
Remove the print cartridge set.
3
Place the removed print cartridge, and
4
cover it with paper so it is not exposed
to light.
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
- 64 -
Page 65
Hold the belt unit handles (blue) on the
7
left and right, and remove the belt unit
at an angle.
Note
Do not touch the belt surface or damage the belt.
z
Replacing Consumables
❷
Note
❶
Be careful not to spill waste toner while removing
z
the belt unit.
Be careful to not pinch your hands or fingers
z
between the handle and the machine while
removing the belt unit.
When removing the belt unit, do not tilt it further
z
than is needed to remove it.
Place the removed belt unit levelly.
8
- 65 -
Page 66
Replacing Consumables
Note
Place the belt unit on a flat surface, as shown in the
z
diagram above. Do not stand it on its side.
Remove the waste toner box from the
9
back of the belt unit.
Do not touch the belt surface or damage the belt.
z
- 66 -
Page 67
Note
Do not tilt the waste toner box.
z
Waste toner could leak out and stain your clothes or
hands.
Replacing Consumables
Insert the new waste toner box into the
11
belt unit, and firmly push it inside.
Remove the new waste toner box from
10
its packaging.
When facing the belt unit, hold the
12
handles (blue) on its left and right
sides.
- 67 -
Page 68
Replacing Consumables
Tilt the belt unit and align the arrow
13
labels (red) on the belt unit and printer
to position it, and then open the belt
unit handles (blue) on the left and right.
Note
Be careful to not pinch your hands or fingers
z
between the handle and the machine while installing
the belt unit.
Turn the two belt unit locking keys
14
clockwise to lock it.
- 68 -
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
Page 69
Replacing Consumables
Put the print cartridge set back into the
15
printer.
Note
There is a risk of pinching your fingers or hands
z
when repositioning the print cartridge set. Hold the
handle parts of the basket for this operation.
Close the top cover.
16
Please support recycling of the used
17
waste toner boxes.
Note
Do not disassemble the waste toner box, and do
z
not force it open. Doing so may cause toner to
spray out, to be inhaled, or to soil your clothing and
hands.
Memo
When disposing of the used waste toner box in
z
unavoidable circumstances, put it in a plastic bag,
and ensure to dispose according to the instructions
provided by the local municipality.
Use the box and packing bag from the new waste
z
toner box for when the used waste toner box is
recycled.
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or
the top cover's support. Press on the top of the top
cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover.
Press on the top of the top cover to close it.
- 69 -
Page 70
Replacing Consumables
N
Replacing the Fuser and Exit Unit
Replacing the Fuser and Exit Unit
CAUTIO
Work carefully because the fuser and exit unit is
very hot. Be sure to hold the fuser and exit unit
handle when you lift it. When it is hot, wait until it
cools down before starting the work.
If roll paper has been fed through the
1
printer, press the <UNLOAD> button to
cut the roll paper.
The cut paper will be fed to the supply
side and the feeding side.
There is a risk of burns.
While pulling the fuser and exit unit
2
locking lever towards you, pull out the
fuser and exit unit.
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
- 70 -
Page 71
Replacing Consumables
While supporting the fuser and exit unit
3
with one hand, lift up the fuser and exit
unit handle.
Hold the fuser and exit unit with both
4
hands to remove it.
Remove the new fuser and exit unit
5
from its packaging.
Pull the fuser and exit unit locking lever
6
on the new fuser and exit unit towards
yourself, and lift the fuser and exit unit
handle.
Lift the new fuser and exit unit with
7
both hands and put it into the printer.
- 71 -
Page 72
Replacing Consumables
Push down the fuser and exit unit
8
handle, and firmly push it inside.
Lift up the fuser and exit unit locking
9
lever.
Please support recycling of the used
10
fuser and exit units.
Note
Do not disassemble the fuser output unit, and do
z
not force it open.
Memo
If you must dispose of the used fuser and exit
z
unit, put it in a plastic bag and be sure to dispose
of it according to the local laws and government
regulations.
Use the box and packing bag from the new fuser
z
and exit unit for when the used fuser and exit unit
are recycled.
- 72 -
Page 73
Printer Maintenance
Printer Maintenance
This section describes how to clean the various parts of the printer.
Things to Prepare
Prepare the following things for cleaning the various parts of the printer.
Wiper (or equivalent product)
z
Cleaning fluid (isopropyl alcohol)
z
Water or neutral cleanser
z
Cotton swabs
z
Cleaning Schedule
Check the condition of the equipment at the start and end of operations, and clean it as needed.
Clean the feed path (including rollers) and fuser unit when changing the width of the roll paper.
z
Streaks may appear when printing, particularly after changing the paper width from narrow to wide, because of the traces (paper
dust etc.) left along the width of the paper.
When you change the width of the roll paper, check the conditions of the fuser unit and feed path and clean them, and then
restart printing.
Wear gloves to clean if you are using cleaning fluid.
z
Refer to the “Setup Guide” regarding the names and functions of parts.
z
Note
- 73 -
Page 74
Printer Maintenance
Cleaning the Unwinder
This section describes how to clean the various
parts of the unwinder.
Cleaning the Surfaces of the
Unwinder
Note
Do not use Benzene or thinner as it may damage plastic
z
parts and coating.
Only use water or neutral washing agent.
z
It is not necessary to oil the unwinder. Do not oil it.
z
Press and hold the <POWER> button
1
for approximately 1 second to switch off
the power supply.
Clean the Inside of the Unwinder
Press and hold the <POWER> button
1
for approximately 1 second to switch off
the power supply.
Wait a moment, and the LED lamp on
the <POWER> button will turn OFF.
Open the flange locking lever.
2
Wait a moment, and the LED lamp on
the <POWER> button will turn OFF.
Take water or neutral washing agent on
2
one piece of cotton cloth, and wipe with
thoroughly squeezed cloth.
Furthermore, wipe off with another dry
cotton cloth.
- 74 -
Page 75
Printer Maintenance
Remove the flange.
3
Turn the roll paper holder knob in the
4
direction of the arrow to narrow the
shaft of the roll paper holder.
Use Wiper moistened with cleaning fluid
6
(isopropyl alcohol) to wipe any dirt off
the sides of the flange and Side-Guide8Inch.
Flange
Side surface
Side-Guide8Inch
Remove the roll paper.
5
Side surface
Mount the roll paper.
7
Reference
Refer to the "User's Guide" regarding how to mount
z
the roll paper.
Press up on the tension bar open lever
8
until it clicks.
- 75 -
Page 76
Printer Maintenance
While restraining the tension bar with
9
one hand, use Wiper moistened with
cleaning fluid (isopropyl alcohol) to
wipe, in one direction, the dirt off the
tension bar (①).
Use the hand that is restraining the
tension bar to rotate it (②) as you
finish cleaning each side, until the
entire tension bar is clean.
Lower the unwinder cover open lever to
12
open the unwinder cover.
While rotating the guide-side-roller-F,
10
use Wiper moistened with cleaning fluid
(isopropyl alcohol) to wipe any dirt off
the sides and corners of the guide-sideroller-F.
Guide-Side-Roller-F
Press down on the tension bar open
11
lever until it clicks.
Note
Securely open the unwinder cover so it does not
z
close while cleaning.
- 76 -
Page 77
Printer Maintenance
If there are scraps of paper or glue
13
from the labels on the sheet guide, use
Wiper moistened with cleaning fluid
(isopropyl alcohol) to wipe it off.
Use Wiper moistened with cleaning
14
fluid (isopropyl alcohol) to wipe, in one
direction, the dirt off the sheet guide.
If there are scraps of paper or glue
16
from labels on the ends of the sheet
guide, undo the screw and remove the
unwinder paper guide.
Unwinder paper guide
Use Wiper moistened with cleaning fluid
17
(isopropyl alcohol) to wipe the dirt off
the sides of the unwinder paper guide
and ends of the sheet guide.
Side of the unwinder paper guide
Move the roll paper guide to confirm
15
that there is no glue or paper scraps
on it. If there are scraps of paper or
glue from the labels on it, use Wiper
moistened with cleaning fluid (isopropyl
alcohol) to wipe it off.
Roll paper guide adjustment knob
Roll paper guide
End of the sheet guide
Install the unwinder paper guide and
18
secure the screw.
Turn the screws in two locations on the
19
F0 roller unit to loosen them.
- 77 -
Page 78
Printer Maintenance
Remove the F0 roller unit.
20
As you rotate the gears with one hand,
21
use Wiper moistened with cleaning fluid
(isopropyl alcohol) to clean the top and
bottom rollers on the F0 roller unit by
wiping in just one direction.
Memo
Lower the set lever on the rollers to rotate the top
z
and bottom roller at the same time.
Use Wiper moistened with cleaning
24
fluid (isopropyl alcohol) to wipe, in one
direction, the dirt off the sensor cover
(lower).
Close the unwinder cover.
25
Install the F0 roller unit, and fasten the
22
two screws.
Use Wiper moistened with cleaning
23
fluid (isopropyl alcohol) to wipe, in one
direction, the dirt off the sensor cover
(upper).
Note
There is a risk of pinching your fingers or hands
z
while closing the unwinder cover. Press on the top
of the unwinder cover to close it.
Reference
Refer to “Cleaning the Cutter Unit” (P.93)
z
regarding how to clean the cutter unit.
- 78 -
Page 79
Printer Maintenance
Cleaning the Printer
This section describes how to clean the various
parts of the printer.
Cleaning Device Surfaces
Note
Do not use Benzene or thinner as it may damage plastic
z
parts and coating.
Only use water or neutral washing agent.
z
It is not necessary to oil the device. Do not oil it.
z
Press and hold the <POWER> button
1
for approximately 1 second to switch off
the power supply.
Cleaning the Inside of the Printer
Press and hold the <POWER> button
1
for approximately 1 second to switch off
the power supply.
Wait a moment, and the LED lamp on
the <POWER> button will turn OFF.
Grasp the top cover open lever and
2
open the top cover.
Wait a moment, and the LED lamp on
the <POWER> button will turn OFF.
Take water or neutral washing agent on
2
one piece of cotton cloth, and wipe with
thoroughly squeezed cloth.
Furthermore, wipe off with another dry
cotton cloth.
Prepare some newspaper or something
3
to spread on a flat surface on which to
place the print cartridge set, as well as
some paper so it is not exposed to light.
- 79 -
Page 80
Printer Maintenance
Remove the print cartridge set.
4
Place the removed print cartridge, and
5
cover it with paper so it is not exposed
to light.
Turn the two belt locking keys
7
counterclockwise to release the lock.
Prepare some newspaper or something
6
to spread on a flat surface on which to
place the belt unit.
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
- 80 -
Page 81
Hold the belt unit handles (blue) on the
8
left and right, and remove the belt unit
at an angle.
Note
Do not touch the belt surface or damage the belt.
z
Printer Maintenance
❷
Note
❶
Be careful not to spill waste toner while removing
z
the belt unit.
Be careful to not pinch your hands or fingers
z
between the handle and the machine while
removing the belt unit.
When removing the belt unit, do not tilt it further
z
than is needed to remove it.
- 81 -
Page 82
Printer Maintenance
Place the removed belt unit levelly.
9
Pull up the paper guide release lever.
10
Paper guide release lever
Note
Place the belt unit on a flat surface, as shown in the
z
diagram above. Do not stand it on its side.
Do not touch the belt surface or damage the belt.
z
While the paper guide release lever
11
is lifted, slide the paper guide in the
direction of the arrow to remove it.
Turn the paper guide over.
12
- 82 -
F2 roller
F3 roller
Feed surfaceF4 roller
Page 83
Printer Maintenance
Use Wiper moistened with cleaning fluid
13
(isopropyl alcohol) to wipe the dirt off
the F4 roller, F3 roller, F2 roller, and
feed surface of the paper guide.
Note
Do not touch the rollers (sponge areas) on the 2nd
z
transfer roller.
Do not allow Wiper or cotton swabs moistened with
z
cleaning fluid (isopropyl alcohol) to touch the rollers
(sponge areas) on the 2nd transfer roller.
If the rollers and feed surface of the
14
feed unit on the bottom of the paper
guide are dirty, gently wipe them clean
with Wiper or cotton swabs moistened
with cleaning fluid (isopropyl alcohol).
Note
Do not apply force to the sensor lever.
z
Rotate the rollers slowly.
z
Sensor lever
F2 roller
F3 roller
Feed surface
F4 roller
Don't Touch!
No Cleaning
fluid (isopropyl
alcohol)!
Cleaning the rollers (sponge areas) on the 2nd
z
transfer roller is prohibited. Touching or cleaning
them could damage the surfaces of the rollers and
affect print quality.
When you clean the rollers on the 2nd transfer
z
roller, perform the 2nd transfer roller cleaning from
the menu screen on the control panel, as described
in the “User’s Guide”.
If the area around the 2nd transfer roller is dirty,
z
clean it carefully without touching the rollers.
Be careful not to touch the terminals on the side of
z
the equipment.
Memo
While rotating the F4 roller with one hand, hold
z
Wiper against the F3 roller and F2 roller to wipe off
any dirt on them.
The F2 roller and the F3 roller are positioned in
z
difficult to see locations.
Use a mirror to check the insides before you clean
them.
Also, use a light to brightly illuminate the relevant
areas; after checking their conditions, clean them.
- 83 -
Page 84
Printer Maintenance
Open the sensor cover.
15
Note
Do not apply excessive force to the sensor cover.
z
Sensor cover
While pulling the fuser and exit unit
17
locking lever towards you, pull out the
fuser and exit unit.
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
Use Wiper moistened with cleaning
16
fluid (isopropyl alcohol) to wipe, in one
direction, the dirt off the sensor cover
(lower and upper).
Sensor Cover
(Upper)
Sensor Cover
(Lower)
- 84 -
Page 85
While supporting the fuser and exit unit
18
with one hand, lift up the fuser and exit
unit handle.
Printer Maintenance
Note
Be careful, the fuser and exit unit is very hot
z
immediately after printing.
Lower the release lever and open the
20
exit feed cover.
Hold the fuser and exit unit with both
19
hands and remove it to a level spot.
Release lever
Exit feed cover
Memo
If you take your hand off the exit feed cover, the
z
exit feed cover will close.
Do not remove your hand from the exit feed cover
z
while you are cleaning.
The inlet of the fuser unit may be stained by toner
z
during use. However, this does not particularly
affect printing.
- 85 -
Page 86
Printer Maintenance
Use Wiper moistened with cleaning fluid
21
(isopropyl alcohol) to wipe the dirt off
exit 1 roller/exit 2 roller/paper feed
surface.
Exit 1 roller
*
Roller on fuser
side of fuser
and exit unit
Exit 2 roller
* Roller on
outside of
fuser and exit
unit
Feed surface
* Vertical plastic
part between
exit 1 roller
and exit 2
roller
Push down the fuser and exit unit
24
handle, and firmly push it inside.
Close the exit feed cover.
22
Lift the fuser and exit unit with both
23
hands and put it into the printer.
Lift up the fuser and exit unit locking
25
lever.
- 86 -
Page 87
Printer Maintenance
Align the positions of the paper guide’s
26
edge (①) and the guide notch on the
printer.
Guide notch
①
Firmly push the paper guide all the way
27
in the direction of the arrow, and then
push on the A position to lock it.
A
Guide notch
Paper guide's edge (①)
Tilt the belt unit and align the arrow
28
labels (red) on the belt unit and printer
to position it, and then open the belt
unit handles (blue) on the left and right.
- 87 -
Page 88
Printer Maintenance
Turn the two belt locking keys clockwise
29
to lock it.
Note
Be careful to not pinch your hands or fingers
z
between the handle and the machine while installing
the belt unit.
Note
Be careful not to touch the nearby terminals while
z
turning the belt locking key.
- 88 -
Page 89
Printer Maintenance
Put the print cartridge set back into the
30
printer.
Note
There is a risk of pinching your fingers or hands
z
when repositioning the print cartridge set. Hold the
handle parts of the basket for this operation.
Cleaning LED Heads
Clean the LED heads if the print results are
blurry, white stripes appear, or if text is bleeding.
Clean the LED heads if the printed results show
lengthwise white lines, if images are omitted
lengthwise, or if there is bleeding around text. If
the LED heads are dirty, it could cause a paper
jam.
Note
Do not use methyl alcohol or thinner. Doing so could
z
damage the LED heads.
Press and hold the <POWER> button
1
for approximately 1 second to switch off
the power supply.
Close the top cover.
31
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or
the top cover's support. Press on the top of the top
cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover.
Press on the top of the top cover to close it.
Wait a moment, and the LED lamp on
the <POWER> button will turn OFF.
Grasp the top cover open lever and
2
open the top cover.
- 89 -
Page 90
Printer Maintenance
Check if the LED heads are dirty
3
because toner or something is on them.
Lightly wipe the lenses of the LED
4
heads with soft tissue paper or Wiper.
Close the top cover.
6
Note
When closing the top cover, there is a risk of
z
pinching your fingers or hands in the top cover or
the top cover's support. Press on the top of the top
cover to close it.
There is a risk of pinching your fingers or hands if
z
you hold the LED head while closing the top cover.
Press on the top of the top cover to close it.
Note
Do not use methyl alcohol or thinner. Doing so could
z
damage the LED heads.
Confirm that the dirt has been removed
5
from the LED heads.
- 90 -
Page 91
Printer Maintenance
Cleaning the Fuser Unit
This section describes how to clean the various
parts of the fuser unit.
This procedure is for cleaning the inside of the
fuser unit.
Streaks may appear when printing, particularly
after changing the paper width from narrow to
wide, because of the traces (paper dust etc.) left
along the width of the paper.
When you change the width of the roll paper,
check the conditions of the fuser unit and clean
it, and then restart printing.
Memo
Cleaning requires special cleaning paper. Contact your
z
retailer.
Prepare some cleaning paper.
1
Press the scroll button ▲ or ▼.
3
Select [Print Information], and press
4
the <OK> button.
Select [Cleaning Page], and press the
5
<OK> button.
Load the cleaning paper onto the
2
printer.
Select [Execute], and press the <OK>
6
button.
The printing for cleaning starts.
- 91 -
Page 92
Printer Maintenance
You cannot reuse cleaning paper.
Dispose of the cleaning paper that you
print.
After cleaning is finished, remove the
cleaning paper, load new paper, and
start printing.
- 92 -
Page 93
Printer Maintenance
Cleaning the Cutter Unit
Do not dismantle any parts other than those specified in this procedure. Malfunctions could occur.
Daily maintenance
You should do daily maintenance to keep the machine in good condition as you use it.
Check the condition of the machine when you start and stop using it, and clean it if needed.
Refer to “Printer Maintenance” (P.73) for the procedure and specific places to clean.
Clean the cutter’s blades
Glue on the labels gradually accumulates on the cutter’s blades while cutting roll paper. This causes
problems with cutting and feeding.
Glue is more likely to accumulate on the cutter’s blades when using continuous label paper (because
the part being cut has glue on it). Clean the cutter’s blades periodically to prevent cutting and feeding
problems from occurring.
There is no specified frequency for cleaning, it depends on the type of roll paper being used (liner/glue
materials). If cutting or feeding problems occur, clean the cutter’s blades.
Note
Always turn off the power to the printer and remove the power cord from the electric outlet before you start work.
z
Use the specified tools for cleaning work.
z
Do not touch the blades of the cutter with your bare hands. There is a risk of injury.
z
Do not use any solvents other than cleaning fluid (isopropyl alcohol).
z
After cleaning, wipe the machine dry.
z
Wear gloves to clean if you are using cleaning fluid (isopropyl alcohol).
z
Refer to the “Setup Guide” regarding the names and functions of parts.
z
What to prepare
Prepare the following things to clean the cutter’s blades.
NameHow to usePhoto
Cleaning swabUse to clean the blades of the cutter.
Cleaning fluid (isopropyl alcohol)Use as a cleanser when cleaning the
blades of the cutter.
Also, use as a cleanser when
cleaning the surface of the rollers.
TweezersUse to remove scraps of paper
inside the cutter unit and to remove
hardened bits of glue that are stuck
to the blades.
Soft clothUse to clean the surface of the
rollers.
The cleaning swabs should be the recommended products. Contact your retailer to purchase the
recommended products.
- 93 -
Page 94
Printer Maintenance
Turn off the power to the printer.
1
Press and hold the <POWER>
(1)
button for approximately 1 second.
“Shutting down. Please wait. Printer will
turn off automatically.” appears on the
control panel and the LED lamp on the
<POWER> button flashes at one second
intervals.
Wait a moment, and the machine’s
power automatically turns off and the
LED lamp on the <POWER> button
turns off.
Remove the paper that is loaded in the
2
unwinder.
Remove the cutter unit.
3
Lower the unwinder cover open
(1)
lever to open the unwinder cover.
Note
Securely open the unwinder cover so it does not
z
close.
Raise the cutter unit lock levers at
(2)
both ends of the cutter unit.
(The levers on both sides are
connected, so you can raise them
by using one lever.)
- 94 -
Page 95
Hold the handle of the cutter to
(3)
remove the cutter unit.
Printer Maintenance
Remove any paper left in the cutter
4
unit.
If there is paper left inside the cutter
unit after you have removed it, remove
that paper.
Left over paper
cutter unit
sensor cover
(upper)
Note
Be careful that the cutter unit does not hit the
z
sensor cover (upper) when removing it.
- 95 -
Page 96
Printer Maintenance
Disassemble the cutter unit.
5
Remove the 3 screws.
(1)
Remove the F1 roller unit.
(2)
F0 roller unit
Cutter part
Hold the F0 roller unit.
Note
There are blades inside the cutter unit for cutting
z
roll paper. Do not touch the blades of the cutter
with your hands. There is a risk of injury.
Remove any paper left inside the cutter
6
unit.
If there is paper left inside the cutter
unit after you have disassembled it, use
the tweezers to remove that paper.
Clean the blades of the cutter.
7
If there is glue stuck to the inside
(1)
of the cutter unit, use the tweezers
to remove as much as possible.
Left over
paper
Tweezers
Slide the F0 roller unit in the direction
of the arrow.
Slide the F0 roller unit at an angle
(arrow direction) and remove it.
Clean the glue off the cutter
(2)
blades.
There are two types of cutter
blades; the spiral blade (rotating
blade) and the straight blade (fixed
blade).
Tweezers
Glue stuck
inside
cutter
Straight
blade
(fixed blade)
Spiral blade
(rotating
blade)
- 96 -
Page 97
Printer Maintenance
Note
There are blades inside the cutter unit for cutting
z
roll paper. Do not touch the blades of the cutter
with your hands. There is a risk of injury.
Cleaning the fixed blade
Apply cleaning fluid (isopropyl alcohol) to
a cleaning swab and press it against the
straight blade (fixed blade) to remove glue
stuck to the blade.
Straight
blade
(fixed blade)
Cleaning the rotating blade
Apply cleaning fluid (isopropyl alcohol) to a
cleaning swab and press it against the spiral
blade (rotating blade) and move it back and
forth as you manually turn the gears so the
spiral blade faces towards the front so you
can remove any glue stuck to the blade.
Clean the F1 roller unit.
8
The F1 roller unit feeds paper through
the cutter unit. When cleaning the
cutter blades, check the surfaces of the
top and bottom rollers of the F1 roller
unit and clean them if there is any glue,
paper dust, or scraps of paper on the
surfaces of the top and bottom rollers.
Rotate the gears with one hand and use
your other hand to clean with a soft
cloth to which cleaning fluid (isopropyl
alcohol) has been applied.
When wiping, wipe in one direction, and
never wipe back and forth.
Lower the levers on both sides to rotate
both the top and bottom rollers at the
same time.
Cleaning the lower roller
Gear
Gear
Spiral blade (rotating blade)
Note
Confirm that there is no glue stuck to the blade of
z
the cutter. If there is any glue remaining, clean the
blades of the cutter again in the same way.
Confirm that there are no scraps or threads from
z
the cloth left inside the blades of the cutter or the
cutter unit. If there are any left, wipe the machine
again.
After cleaning, wipe the machine dry.
z
There are blades inside the cutter unit for cutting
z
roll paper. Do not touch the blades of the cutter
with your hands. There is a risk of injury.
Cleaning swabs are standard products for cleaning.
z
Contact your retailer to purchase cleaning swabs.
Gear
Cleaning the upper roller
- 97 -
Page 98
Printer Maintenance
Assemble the cleaned cutter unit.
9
Note
There are blades inside the cutter unit for cutting
z
roll paper. Do not touch the blades of the cutter
with your hands. There is a risk of injury.
Assemble the F1 roller unit.
(1)
F0 roller unit
Cutter part
Hold the F0 roller unit and insert it at
an angle (arrow direction).
Use a flathead screwdriver to
(2)
tighten the 3 screws.
Put the cutter unit into the unwinder.
10
Align the positions of the cutter
(1)
unit lock levers on both ends of the
cutter unit with the notches in the
unwinder.
Slide the F0 roller unit in the direction
of the arrow.
- 98 -
Page 99
Lower the cutter unit lock levers at
(2)
both ends of the cutter unit.
Printer Maintenance
Close the unwinder cover.
(3)
The procedure to clean the cutter's
blades is complete.
- 99 -
Page 100
Printer Maintenance
- 100 -
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