Print Control Software
USER’S GUIDE
Every effort has been made to ensure that the information in this
document is complete, accurate, and up-to-date. The manufacturer
assumes no responsibility for the results of errors beyond its control.
The manufacturer also cannot guarantee that changes in software and
equipment made by other manufacturers and referred to in this guide
will not affect the applicability of the information in it. Mention of
software products manufactured by other companies does not
necessarily constitute endorsement by the manufacturer.
While all reasonable efforts have been made to make this document
as accurate and helpful as possible, we make no warranty of any kind,
expressed or implied, as to the accuracy or completeness of the
information contained herein.
The manufacturer does not give any guarantees, including the
following:
(a) that by using this software, the customer will achieve
the performance or results they wish to achieve.
(b) that the software or documentation are free of flaws.
(c) that the software or documentation are suitable for
specific purposes.
In addition, the software or documentation may be improved or
modified without prior notice.
The manufacturer is not responsible, in any way, for any direct,
indirect or secondary damage or loss caused by the software or
documentation.
Windows and Windows NT are registered trademarks of Microsoft
Corporation.
Macintosh is a registered trademark of Apple Computer Inc.
PostScript is a trademark of Adobe Systems Inc.
> 2
CONTENTS
Introduction................................................................... 5
Main Features ........................................................... 5
Managing print Quotas......................................... 5
Adding up print logs............................................. 6
Overview ....................................................................... 7
Configuration............................................................ 7
OKI Print Control .................................................. 7
Printer Driver for OKI Print Control......................... 7
OKI Print Control Client......................................... 8
Pre- installation ............................................................. 9
Selecting the Server PC ............................................. 9
User Name and Account ID......................................... 9
Examples of assigning Account ID......................... 9
Setting an Account ID on a Server PC........................ 10
Setting Account ID on Client PC................................ 11
[Tab] mode......................................................... 11
[Popup] mode .................................................... 12
[Hide] mode ....................................................... 12
[Not supported] mode ........................................ 13
Installation .................................................................. 14
What you will need .................................................. 14
Server PC ........................................................... 14
Client PC............................................................ 14
Printers ............................................................. 14
Server PC Install Instructions................................... 15
To install the Server Software: ............................ 15
To start the Server Software: .............................. 15
To get usage logs from the printer: ..................... 15
Client PC Install Instructions .................................... 16
To install the Print Control Printer Driver: ............ 16
To install the Client Software: ............................. 16
Client PC Install Instructions (Macintosh) ................. 16
UnInstallation .............................................................. 17
Server PC Uninstall Instructions............................... 17
Client PC uninstall Instructions ................................ 18
CONTENTS > 3
Using Server Software .................................................. 19
Menu structure ....................................................... 19
File .................................................................... 19
Printer ............................................................... 19
Log.................................................................... 20
Option ............................................................... 20
Help .................................................................. 20
Adding a printer ...................................................... 21
How to set up fees...................................................27
Changing printer properties..................................... 28
Changing account ID settings ............................. 28
How to set up log display......................................... 29
How to read the log ............................................ 30
Trouble Shooting ......................................................... 32
Known Problems/Solutions .......................................... 33
NOTES, CAUTIONS AND WARNINGS
NOTE
A note appears in this manual like this. A note provides additional
information to supplement the main text which may help you to use and
understand the product.
CAUTION!
A caution appears in this manual like this. A caution provides
additional information which, if ignored, may result in equipment
malfunction or damage.
WARNING!
A warning appears in this manual like this. A warning provides
additional information which, if ignored, may result in a risk of
personal injury.
NOTES, CAUTIONS AND WARNINGS > 4
INTRODUCTION
This Print Control software is designed for use with Oki colour printers
to log printing information and to set quotas for usage of printers. It
can also be used, with limited features, to track usage on black and
white printers.
MAIN FEATURES
MANAGING PRINT QUOTAS
l For each user, or printer, you can allow or deny printing. You
can also restrict this to black and white printing only.
l You can set upper limits (quotas) for items such as printed
pages and use of consumables for each user and each printer.
l You can set an account for each user and each printer, allowing
printing only within the limits set.
l These quotas can also be applied to groups of users or to
groups of printers.
NOTE
Whether or not the upper limits have been exceeded is compared to the
interval time set. Even if the upper limits have been exceeded, printing
can continue as long as it is within the interval time set.
l Fees can be set by sheets, paper sizes, etc., for each printer.
INTRODUCTION > 5
ADDING UP PRINT LOGS
l Printed pages etc., can be added for each printer user. Main
items for the print log are the date, user name, printer name,
document name, colour/monochrome printed pages, paper
size, Simplex/Duplex printing, etc.
NOTE
Information on document names cannot be acquired from some
Windows software applications or from Macintosh.
l You can export print logs as csv files, which can then be read
into spreadsheet software programs to create reports.
l A print log can be generated for print jobs sent from a client
directly to a printer, bypassing the print server.
l Print logs are generated even when a user has cancelled his/
her print jobs or paper jams have occurred.
l This system supports Windows/Macintosh as a print client
and can be used in a mixed environment.
The principle benefit of this Print Control Software is to enable
budgetary control of users and provide data for future planning of
hardware requirements.
INTRODUCTION > 6
OVERVIEW
CONFIGURATION
This system is configured from the following three software packages.
OKI PRINT CONTROL
This is a management tool geared towards a system manager. It
registers printers and users and sets print limits. Even when it is not
running, this Print Control acquires and saves print logs at the “Set
interval” time.
A PC in which this software is installed becomes the system's Server.
This software should be installed onto at least one Windows 2000 PC
or NT4.0 PC that will be used as the Print Control server.
NOTE
This need not be Windows2000/NT4.0 Server version. It can be
Professional/Workstation version. The software should be installed on
the same PC as other server applications such as file and print server.
In this document, this software package will be referred to as the
“Server Software”.
PRINTER DRIVER FOR OKI PRINT CONTROL
Oki printer drivers are required for use with this system. These drivers
send job accounting information along with each print job, and this
information is stored with the print log. Any print jobs that are printed
without using such a driver will be logged as “Unregistered ID”. It is
possible to set the system up so that such jobs will not be printed.
NOTE
The drivers supplied with supported Oki printers are designed for use with
the Print Control software and must be used for it to function correctly.
This software needs to be installed in all Print Client PCs.
OVERVIEW > 7
OKI PRINT CONTROL CLIENT
This is the software that is used to set up the above Print Control
Printer Driver. The Print Control Printer Driver will only be able to
function as a specific printer driver when it has been set up by this
software.
Ensure that this software is installed in the same PC as the above Print
Control Printer Driver.
In this document, this software package will be referred to as the
“Client Software”.
OVERVIEW > 8
PRE- INSTALLATION
SELECTING THE SERVER PC
The PC in which this software is installed becomes the System's
Server. The “Server Software“ acquires print logs saved in the printer
and saves them at the set interval time or at the time specified.
Interval times can be set up to 24 hours; therefore, the System
acquires print logs from the printer at least once each day. If the
Server PC is shut down, however, the System cannot acquire
information for print logs from the printer.
Therefore, the Server PC needs to be left running or at least to be set
to run at a specified time each day.
USER NAME AND ACCOUNT ID.
The User Name is displayed whenever print logs are displayed. Its
sole purpose is to identify who has been printing. Account ID is used
for actual identification of users. The User Name does not necessarily
need to be the same as Windows Login User Name.
The Account ID is the number this System uses to identify users. An
Account ID has to be assigned to each user. If the same Account ID is
assigned to different users, all the print jobs will be assigned to the
same user when the System totals up.
Users who do not have their own Account ID will be recognized as
Unregistered ID(0).
Values that are valid as Account ID are 1 through 1879048191.
All Account IDs must be set in the Server PC and all of the Client PCs.
EXAMPLES OF ASSIGNING ACCOUNT ID
To permit only some users to print
It is not necessary to assign an Account ID to each user. Assign an
Account ID only to those users who are permitted to print. All other
users will be identified as Unregistered ID(0). ID(0) can be inhibited.
PRE- INSTALLATION > 9
To permit only some users to print in colour
Any Unregistered ID users can be prevented from printing, see above.
To set the print limits and collect print logs by departments
It is not necessary to assign an Account ID to each user. Assign an
Account ID to each department and specify a Group Name in place of
the User Name.
To set the print limits and collect print logs for each user
In this case, you do need to assign an Account ID to each individual
user (ensure that you do not to assign the same Account ID to more
than one!).
SETTING AN ACCOUNT ID ON A SERVER PC
Start the “Server Software” and register printers. You can set an
Account ID for each printer at this time. Printers can still be added
(registered) or changed after registration. Therefore, you need not
necessarily set an Account ID for each printer when registering.
For further details of how to use the Server Software, please see
“Using Server Software” on page 19.
PRE- INSTALLATION > 10
SETTING ACCOUNT ID ON CLIENT PC
Start the “Client Software” on the Client PC, and then set the Print
Control Mode.
There are four Print Control Modes; Tab, Popup, Hide, and Not
Supported.
Decide which mode you wish to use as follows:
[TAB] MODE
In this mode, the tab for setting the User Name and Job Account ID will
be displayed under Print Control Printer Driver Property. This setting
can be made by any print user as well.
PRE- INSTALLATION > 11
[POPUP] MODE
In this mode, the dialogue box for entering the User Name and Job
Account ID will be displayed every time printing is run. A printer user
enters his/her assigned User Name and Account ID to print.
[HIDE] MODE
In this mode, a System administrator creates an ID file that describes
information on all users.
Click on the [Import ID File] button in the “Client Software” on each
Client PC, and then specifies this file.
Users are not required to know anything about their own Account ID.
This ID file describes the information on each and every user in one
line, using the following format.
Use the extension “.csv” to save the file.
Login User Name,Account ID[,User Name]
:
:
Login User Name:User name entered when logging on Windows.
Account ID: Account ID corresponding to user name
User Name: User name displayed in this System.
This is optional. If this is unspecified, Login User Name will
be used as User Name.
PRE- INSTALLATION > 12
[NOT SUPPORTED] MODE
In this mode, all jobs to be printed will be recognized as Unregistered
ID(0).
NOTE
Print jobs recognised as Unregistered ID, can be set so they are
permitted or refused for printing, but document names will not be
displayed on the print logs.
PRE- INSTALLATION > 13
INSTALLATION
WHAT YOU WILL NEED
SERVER PC
The server Software must be run under Windows2000/WindowsXP or
NT4.0 (SP5 or later), with the latest Service Packs installed. A connection
to the printer which will be managed is also required, this can be a direct
connection (USB or Parallel), or a network TCP/IP connection.
CLIENT PC
Client machines can run Windows95/98/Me/2000/XP/NT4.0 (SP5 or
later) or Macintosh 9.0/ 9.0.4/9.1.
PRINTERS
The Utility supports these printers with any level of firmware:
OKI C7100/7300/7500
OKI C9300/9500
Oki C5100/5300
Oki B4200/4300
...and the following printers if the firmware is at these levels or later:
Printer CU/FW PU/FW
OKI C7200/7400 02.66 0A.22.21
OKI C9200/9400 08.76 01.X0.79
Additionally, page-count information can be logged for any other
printer, providing that it implements RFC-1759. Most network printers
implement this protocol.
NOTE
You can check the level of firmware in the printer by selecting “PRINT
MENU MAP” from the INFORMATION MENU. On the Menu Map printout,
you will see CU version and PU version in the top right.
INSTALLATION > 14
NOTE
If the version numbers shown are not at least as high as those above,
you will need to update the firmware. Please contact Oki in order to
update the firmware. For CU/FW the DIMM module on the printer
motherboard must be exchanged, but the PU/FW can be updated simply
by copying a file to the printer parallel port and rebooting.
SERVER PC INSTALL INSTRUCTIONS
TO INSTALL THE SERVER SOFTWARE:
Run the Setup program on your CD, and select Print Control server
setup from the menu.
TO START THE SERVER SOFTWARE:
Run [Start]→[Programs]→[okidata]→[Print Control]→[Print Control].
TO GET USAGE LOGS FROM THE PRINTER:
1. Choose “Add a printer” from the Printer menu. Add a printer
from which logs are to be obtained.
2. The Account ID registration dialogue appears. Add ID if
necessary.
3. A dialogue appears, asking if you want to start obtaining the
log. Click Yes.
For the further details of how to use the Server Software, read “Using
Server Software” on page 19.
INSTALLATION > 15
CLIENT PC INSTALL INSTRUCTIONS
Install the Print Control Printer Driver in the Client PC first, then the
Client Software.
NOTE
The drivers supplied with your C7100/7300/7500/9300/9500 are
designed for use with the Print Control software and must be used for it
to function correctly. Drivers are supplied on the Print Control CD for use
with the C7200/C7400/C9200/C9400 and these should be used in the
place of the drivers provided with those printers.
TO INSTALL THE C7200/7400/9200/9400 PRINT CONTROL PRINTER DRIVER:
1. Install the Print Control Printer Driver using Add Printer Wizard.
2. Click on the “Have Disk...” button on the screen to select the
printer driver, and then specify the directory among the
following in your CD-ROM.
\DRIVERS\WIN9X\PCLPCL driver for Windows95/98/Me
\DRIVERS\WIN9X\PSPostScript driver for Windows95/98/Me
\DRIVERS\NT40\PCLPCL driver for Windows NT4.0
\DRIVERS\NT40\PSPostScript driver for Windows NT4.0
\DRIVERS\WIN2000\PCLPCL driver for Windows2000
\DRIVERS\WIN2000\PSPostScript driver for Windows2000
3. Follow the Add Printer Wizard instructions.
TO INSTALL THE CLIENT SOFTWARE:
Run the Setup program on your CD, and select Print Control client
setup from the menu.
CLIENT PC INSTALL INSTRUCTIONS (MACINTOSH)
Read the ReadMe file in the Drivers folder.
INSTALLATION > 16
UNINSTALLATION
SERVER PC UNINSTALL INSTRUCTIONS
To uninstall the Server Software, delete all printers that have been
registered in the Server Software.
1. Select a printer in the left pane of Server Software.
2. Select Start/end log from the Printer menu.
NOTE
At this stage the Server Software stops acquiring print logs from the
printer at the set interval time, but the printer will continue logging until
deleted. Therefore, be sure to run “Delete a printer” without fail before
uninstalling the Server Software.
3. Select Delete a printer from the Printer menu.
NOTE
If you run Delete a printer from the Printer menu, you will be asked if you
want to delete the print log for the jobs that have been printed by that
printer. Even if you select “No” at this point, unless you register the
printer again, the print log for those jobs cannot be referenced. If you
need the log even after deletion of the printer, be sure to select Export
Logs from the Log menu, then save them in the csv file before deleting
the printer.
To uninstall the Server Software select:
[Start]-[Programs]-[Okidata]-[Print Control]-[Uninstall Print Control].
UNINSTALLATION > 17
CLIENT PC UNINSTALL INSTRUCTIONS
Uninstall the Client Software first. Then, delete the Print Control
Printer Driver if you do not need it.
To uninstall the Client Software select:
[Start]-[Programs]-[Okidata]-[Print Control Client]-[Uninstall Print
Control Client].
To delete the Print Control Printer Driver:
1. Select [Start]-[Settings]-[Printers] - Printers folder will appear.
2. Select the printer and right-click.
3. Select [Delete] from the menu.
UNINSTALLATION > 18
USING SERVER SOFTWARE
MENU STRUCTURE
This outlines the items on the Server Software Menu. Please note that
these may differ slightly between versions of software. For more
details please see the on-line Help after installing the utility.
FILE
Exit Closes the application.
PRINTER
Add a Printer… Find a printer, and add it to the list of
managed printers.
Manage multiple printers
as a group… Create a group of printers to be managed
together.
Delete a Printer/
Printer Group… Remove a printer, or group, from the list
of managed printers.
Change a printer group… Change the group a printer belongs in.
Start/End Log Start or stop the process of logging jobs
and controlling access.
Acquire a Log Get a log of print-jobs from the printer.
Setting the Time Sets the current time for a printer.
Define Fees… Define how costs will be calculated.
Properties… Change settings for a printer.
USING SERVER SOFTWARE > 19
LOG
Display Logs Changes the display from Total to Logs.
Display Total Changes the display to show Totals by
printer, by account ID, by user or by
month.
Export Report Logs Export a log in a fixed CSV format, for use
in reports.
Export Logs Export logs in a customisable CSV
format.
Export Total Export totals by printer, account ID, user
or month in a customisable CSV format.
Delete the log Delete the selected log.
Display Details Toggle displaying of detailed information.
Display/Export Item Settings Select which items should be displayed
or exported to CSV files.
Refresh Display Update the displayed logs.
OPTION
Setup… Set email configuration, directories used
and closing date for logs.
HELP
Server ID Displays the Server ID of the software.
Help… Displays detailed online help.
Version Info… Version information.
NOTE
Some Menu items will be greyed out until you select an item in the
Printer/Log tree in the left-hand window. These Menu items act on
the item you have selected.
USING SERVER SOFTWARE > 20
ADDING A PRINTER
To use this System, you need to register printers in the Server
Software.
Check that the printers to be managed by this System are powered up
and properly connected, and then register them by following the
procedure below.
1. Select “Add a printer” from the Printer menu. The following
screen will appear.
(a) To search printers, select “Search printers...” and click
on the [Next] button.
(b) To specify the address directly, select “Specify the
printer....” and click on the [Next] button.
USING SERVER SOFTWARE > 21
2. Searching printers will prompt the following screen to appear.
NOTE
Only those printers supported by this System will be discovered. If no
printers are found, check to see the printers being searched are not
offline and are properly connected.
Select the printer you want to register from the list of printers
searched and click on the Next button.
3. Choose printer settings from the following screen.
USING SERVER SOFTWARE > 22
Note that the dialogue displayed for a printer which only supports
page-count logging information will not include all items.
Acquire Logs
You can designate time to acquire logs by an interval or time. If this
value exceeds 24 hours, it is set to 24 hours.
Fees
In the combo box, select a fee definition. Some fee settings are
available with defaults, and can also be defined. For definition, refer
to “How to set up fees” on page 27.
Operation at log full
You can select the operation that a printer performs when the buffer
for log storing becomes full and cannot store any more logs from the
combo box. There are the following three options.
Cancel the job: Cancels the jobs once the buffer is full.
Does not acquire log: Prints without acquiring logs once the
buffer is full.
Delete old logs: Deletes old logs and stores new logs.
Inhibit the initialization of HDD
When initialization of HDD is inhibited, you cannot initialize Flash and
HDD using the operation panel. Use this to prevent the logs stored in
the printer from being deleted.
Usage Limits
You can set usage limits for unregistered users (data without ID) and
for local print (Print from operator panel such as menu map or file list).
When “Printing not permitted” is set, users cannot change other
settings.
Printing not permitted: All printing is cancelled.
Inhibit colour printing: Colour data printing is cancelled.
USING SERVER SOFTWARE > 23
Printer Name and group
Printer Name and group
Printer Name and groupPrinter Name and group
You can choose a name to be used for the printer in reports etc. If you
have already defined printer groups, you can select to add this printer
to one of them.
Treat the page count value as monochrome paper
Treat the page count value as monochrome paper
Treat the page count value as monochrome paperTreat the page count value as monochrome paper
This item only appears for printers which do not support detailed
logging information and for which only the page count can be logged.
It allows you treat each page as either colour or monochrome.
4. Register Account ID as follows:
You can register an Account ID in the registration screen that
automatically appears when adding a printer, or in the Account ID
registration screen that appears when you click Register on the User
tab in Properties of a printer from which logs are already acquired.
(a) Click [Add] in the Account ID registration screen.
(b) Add the Account ID you want to register to the list. The
same settings of usage limits, limits and valid period
apply to the Account ID registered here. There are
methods below to add Account ID to the list. When you
complete adding Account ID:
(c) Click [Next].
(d) Name: an arbitrary string (up to 80 characters, a double
quote character cannot be used)
(e) Account ID: A value (1~999999999)
5. Adding Account ID
Enter Account ID and a name you want to add, and click [Add].
If you skip Account ID, ID is assigned at random. If you skip the
name, the Account ID is assigned as a name.
6. Deleting Account ID
Select the Account ID that you want to delete from the list and
click [Delete].
USING SERVER SOFTWARE > 24
7. Changing Account ID and a name
Select the Account ID you want to change from the list, enter
the Account ID and the name, and click [Change].
8. Importing Account ID from a file
You can use CSV files to define Account IDs.
9. Importing a user from a remote server
(a) Click [Remote server]. “User importing” screen appears.
(b) From [Import source] select a remote server from which
user information is acquired, and click [Add]. The user
list shows acquired user names and Account ID
(randomly assigned).
(c) When you click OK, the imported user is added to the list
in the original screen.
(d) Select a user you want to delete from the list and click
[Delete].
(e) Set limits for each item and click Next.
NOTE
Check an item for which you want to set a limit, and enter a limit value.
If the value of any item exceeds the limit, printing will be cancelled until
the valid period that will be set in the next screen. If you do not want to
set limits, click [Finish] and proceed to 11.
Printed Sheets
Set a limit on the number of printed sheets.
Fees
Set a limit on fees.
Usage Time
Set a limit on printer use time.
Staple
Set a limit on Staple use.
USING SERVER SOFTWARE > 25
10. Set the validity period, i.e. for how long the limits should be in
force, and click Finish. If a validity period is set, quota usage
will be reset to zero once the period expires, i.e. users will
again have access to their full limit.
(a) Do not specify
Select this option when you do not specify a validity
period. When the value exceeds the limit, printing will
be cancelled unless you increase the limit value or
manually reset the Usage Status.
(b) By month
Select this option when you want to specify validity
period by months. Specify the number of months and a
date (10th, 20th or the end of the month).
(c) By week
Select this option when you want to specify validity
periods by week. Specify the number of weeks and a day
of the week.
(d) By day
Select this option when you want to specify validity
period by day. Specify the number of days.
(e) Carry over unused value to the next validity period
Check this option when you want to carry over unused
value within the validity period to the next validity
period.
11. When the Account ID is successfully registered, the Account ID
registration screen resumes. The List of registered IDs displays
Account IDs that have been successfully registered.
USING SERVER SOFTWARE > 26
HOW TO SET UP FEES
Clicking on the [Define fees] button will display the screen for setting
up/selecting fees. Clicking on the [Add] or [Property] button will
display the following screen.
You can set fees based on any combination of: page printed, toner
used, drum-count, length of use, paper sizes used, trays used, type of
media, belt and fuser cost and stapler use.
Where an Automatic Calculation is offered, you can enter the cost of a
particular consumable, and the software will calculate how much you
should charge per sheet.
USING SERVER SOFTWARE > 27
CHANGING PRINTER PROPERTIES
To change the settings of a printer that you have already registered,
select the subject printer from the “Printer Tree” on the Selection
pane (left side of screen) and then [Property] from the Printer menu;
the following screen will be displayed.
CHANGING ACCOUNT ID SETTINGS
To change the settings of an existing Account ID, go to the User tab
and double click on a user name to display the following screen.
USING SERVER SOFTWARE > 28
Job Account ID
This tab allows you to change the user name or groups, and select
whether to use email to communicate with the user.
Use Restrictions
This tab allows you to disable all printing, or restrict to black and
white only.
Limit Value
This tab allows you to set quotas on printer usage.
Usage Status
This tab displays the current usage status for the account ID.
HOW TO SET UP LOG DISPLAY
In order to display a log, select a log you want to display from the “Log
Tree” and select “Display Log” in Log menu. When you select [Printer]
or [Date] in the “Log Tree”, all the logs are displayed. If you select a
printer name from Printers in the “Log Tree”, all the logs for the printer
are displayed. If you select [Month] from [Date] in the “Log Tree”, all
the logs for the month are displayed. Double-clicking an item in the
“Log Tree” also displays logs.
USING SERVER SOFTWARE > 29
HOW TO READ THE LOG
The items that are displayed as print logs are as follows:
Column Description
Log No. The ID of the Job
Account ID User Account ID
User User Name
Document Name Document Name
Fees Calculated cost of printing.
Total She ets Number of sheets of paper
Pages Number of printed sides
Status Result - Printed, Rejected etc.
Paper Size Paper size used
Media(*1) Paper type used - Transparency etc.
Media Weight(*1) Paper type used - Light, Medium etc.
Duplex Print Simplex or Duplex
Sheets Number of sheets of paper
Colou r Number of sides printed in colour
Mono Number of sides printed in Monochrome
Toner (C/M/Y/K) Toner usage for cyan, magenta, yellow or black
Drum (C/M/Y/K) Drum count for cyan, magenta, yellow or black
Belt Usage of the transfer belt
Fuser Usage of fuser
Staple Number of staples used
Time the log was acquired(*1) Time the log was acquired from the printer
(completed)
Time the log acquisition started(*1) Time the log was acquired from the printer
Time the process began(*1) Time the job processing started
Time the process ended(*1) Time the job processing ended
Time printing began(*1) Time the printing process started
Time printing ended(*1) Time the printing process ended
Off-line time during processing(*1) Offline time during processing (if any)
Off-line time during printing(*1) Offline time during printing (if any)
Tray1(*1) Number of sheets fed from Tray1
Tray 2(*1 ) Number of sheets fed from Tray2
Tray3(*1) Number of sheets fed from Tray3
Tray 4(*1 ) Number of sheets fed from Tray4
Tray5(*1) Number of sheets fed from Tray5
(started)
USING SERVER SOFTWARE > 30
Column Description
Multi-Purpose Tray(*1) Number of sheets fed from Multi-Purpose Tray
Envelope Feeder(*1) Number of sheets fed from Envelope Feeder
600dpi(*1) Number of sides printed in 600dpi
1200x600dpi(*1) Number of sides printed in 1200x600dpi
1200dpi(*1) Number of sides printed in 1200dpi
NOTE
*1. This item will not be displayed at default. To display it, run the
“Log - Display Details” menu or select the item that is
displayed on the “Log - Display/Export Item Settings” menu
and run “Log - Display Logs”.
USING SERVER SOFTWARE > 31
TROUBLE SHOOTING
Q. The printer I selected is not shown in the “Printer - Add a printer”
menu.
A. If it is offline, the printer will not be shown. Check to see that the
printer is not offline.
There are times the printer is not shown during printing. Wait for a
while and try again. If it is still not shown, specify that printer's IP
address.
Q. The content of Log Pane (right side of screen) is not updated.
A. Run the “Log - Update to the latest status” menu.
Q. The following message was displayed.
“Cannot connect to the printer. Wait for a while and try again”
A. Check that the printer is not offline. This message is sometimes
displayed during printing. Wait for a while and try again.
Q. The following message was displayed in the “Printer - Delete a
Printer” menu.
“Cannot delete while log is being acquired.”
A. Run the “Printer - Start/End Log” menu first to cancel the process
by which print logs are acquired from the printer at the set interval
time, and then run the “Printer - Delete a Printer” menu.
Q. The following message was displayed in the “Printer - Acquire a
Log” menu.
“This processing cannot do between acquisition of a Log.”
A. Print log is already being acquired from the printer at this time.
Q. The following message was displayed.
“An attempt to open the Service has failed.”
A. Opening the Service requires Administrator privilege. Log in by
using User with Administrator privilege.
TROUBLE SHOOTING > 32
KNOWN PROBLEMS/SOLUTIONS
1. When using PS Duplex printing, if the reverse side is blank it is
not counted as a page.
2. Installer installs a file for the currency unit according to the
system’s standard Regional Setting. If the correct file is not
installed, please check the Regional Setting. If you wish to set
to the system standard, check “Set as system default locale”
under “Regional Setting”.
3. Printing with Network Menu’s “PRINT SETTING” is handled as
an unregistered user job, and will not be recognized as a local
print job.
4. Postscript printer drivers (Macintosh) do not store document
names in log.
5. In applications that create their own PS codes when using the
Windows PS driver, the Print Control command (Job Account ID,
user name) will not be output. Examples of such applications
include: Adobe PageMaker and CorelDraw (when the “Use
PPD” check box is checked in the Print dialogue box.)
6. If you print from Win2000 (Client) to Win2000 (Shared Printer
Print Control Mode already set), you have to remove the check
from the “Enable advanced printing features” under the
“Advanced” tab in the shared printer’s Properties. Removing
the check, however, will disable both the Booklet (PS, PCL) and
Page Order (PS) features.
7. When adding a printer, specifying other than
255.255.255.255 at “Broadcast Address” for the printer with
ESI NIC installed will not enable search. For printers outside
this segment, type in “IP Address” directly at “Specify the
printer by connecting destination.
KNOWN PROBLEMS/SOLUTIONS > 33
Central House
Balfour Road, Hounslow
TW3 1HY
United Kingdom
tel +44 (0) 20 8219 2190
Fax +44 (0) 20 8219 2199
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