Nortel Networks CallPilot 100, Business Communications Manager 2.5 User Manual

Introduction

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Mailbox greetings

CallPilot voice prompts

CallPilot Quick Reference Card

Norstar Voice Mail interface

Mailbox commands

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

Listen to New Messages

⁄

Company Directory

New Messages

Record Messages

Saved Messages

Mailbox Commands

‹

Record Message

Greetings and Call Forward Options

Change Password

›

ﬁ

Target Attendant

This card is for CallPilot 100/150 and Business Communications Manager 2. 5 users with display tel ephones that use the Norstar Voice Mail interface.

Mailbox initialization

You must initialize your mailbox to receive and store messages.

To initialize and open your mailbox for the first time:

1. Press ≤·°⁄ on your displa y t elephone.

2. Press ‚‚‚‚ (default password) and press

3. Choose a password from four to eight di gits lon g that does not start with zero. Enter your ne w mail box password and press

or £.

4. Enter your new mailbox password again and press

5. At the tone, record your name in the Company Directory.

6. Press £ to end the recording. Press £ to accept the recording.

7. Press ® to end the session.

Now you are ready to record yo ur pe rs ona l mai lbox greetings and to use the CallPilot features des cribed in this card.

If you do not record any personal greetings, your

Note:

Company Directory name plays to callers who reach your mailbox.

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

ﬂ

Listen to Saved Messages

ﬂ

Off-Premise Message Notification

Outbound Transfer Options

Mailbox Administration

or £.

•

Return to Main

or £.

There are three types of Per sonal mailbox greetings: Prim ary, Alternate and Personalized.

Primary mailbox greeting

Is your everyday mailbox greeting. In this greeting incl ude your name, mailbox number and a brief message explaining to callers that you are unable to answer their calls.

Alternate mailbox greeting

Is a special greeting for times wh en you are away from the office or on vacation.

Personalized mailbox greeting

Up to three Personalized mailbox greetings are available when your company subscribes to Caller ID (CLID) services from your local teleph one company.

A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot recognizes the assigned incoming telephone number and pl ays the Personalized mailb ox greeting.

Use the Mailbox commands illustration as a guide when you record your greetings.

Recording Tips

• Use your handset, not the Handsfree feature.

• Speak clearly and at a pace that is easy to understand.

Select a mailbox greeting

After you record Primary and Alternat e greet ings, you mu st select a greeting to play. If you do not select a greeting, the Primary greeting pl ay s automatically.

If you choose the Alternate mailbox gre et ing, you are asked whether the mailbox accept s message s. If you c hoose Y mailbox receives mess ag es in the normal way.

If you choose N

• Messages cannot be left in your mailbox.

• The Alternate mailbox greeting takes precedence over all other greetings.

Personali zed greeting s wi ll be played fo r up to three spec ific external te le phone numbe rs instead of the Primary or Alternate greetings.

Use the Mailbox commands illustration as a guide when you choose a greeting.

(no):

(yes) your

About your mailbox password

CallPilot voice prompts tell you which dialpad button to press for CallPilot options.

On one line display telephones:

• The voice prompt plays immediatel y.

• Use the dialpad only to enter a command.

• If you know the corresponding dialpad number for the option you w ant, you can press it a ny time during the voice prompt.

•Press £ on the dialpad to interrupt a voice prompt.

•Press • to return to the previous d isplay prompt .

• If you do not choose an option after five seconds, the voice prompt replays the options.

• If you do not choose an option, the CallPilot session ends.

On two line display telephones:

• Use the display button or the dialpad to enter a command.

• The voice prompt plays after a five second delay.

• When there are more th an t hree options, or you do no t know what the options are, wait for the voice prompt to state the options.

•Press £ on the dialpad to interrupt a voice prompt.

• If you do not choose an option after five seconds, the voice prompt replays the options.

Example of a two line display

Record Greetings

⁄

Primary

⁄

Alternate

‹

Personalized

Choose Greeting

⁄

Primary

Alternate

‹

Call Forward

Change your mailbox password every 30 days. Your mailbox password keeps your voice messages private and confidential.

Choose an uncommon password (not 1111 or 1234) that is from four to eight digits long and does not start with zero.

Use the Mailbox commands illustration as a guide when you change your password.

Display command line Display button options

Display buttons

Make sure y ou are familiar w ith how to operate displ ay telephones. Refer to your Telephone User Card.

Pswd:

OTHR RETRY OK

Play messages

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

Listen to New Messages

‹‹*

⁄*

Skip Backward

* Applies only when message is playing.

⁄⁄

Replay

¤*

Pause/ Continue

‹*

Skip Forward

Skip to End

Record Message

‹

›

Previous Message

ﬁ

Forward Copy

Retrieving a deleted message

You can retrieve an deleted message if you are still in a CallPilot session. A deleted message remains in your mailbox until you end your current CallPilot sess ion.

After you delete a message, the number of new or saved messages shown on the display decreases by one. If the display shows 0 new 0 saved, you can play and retrieve your deleted message. Press PLAY

messages. When you play your deleted message, you have the option to save it. If you end the current session without saving the deleted

message, it is permanently deleted from your mailbox.

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

ﬂ

Listen to Saved Messages

ﬂ

Next Message

‡

Message Envelope

‡‡

Save Message

Mailbox Administration

Delete Message

Reply to Message

or ¤ to listen to your deleted

••*

Return to Main Menu

Send messages

From your display telephone enter ≤ ·°⁄.

Follow the voice prompts or the button options on your display telephone to open your mailbox.

Listen to New Messages

⁄

Replay

Record Message

‹

End Recording

Erase

⁄

Certified

From an outside tone dial telephone, dial your company’s telephone number.

When CallPilot answers, press •• and follow the voice prompts to open your mailbox.

ﬂ

Listen to Saved Messages

Enter Mailbox Number

Send

¤ ‹

Urgent

‹

Delivery Options

Add Recipients

Private

Mailbox Administration

›

Timed Delivery

›

Leave a Message

Default code Custom code

≤ ·°‚ ≤·__ __

Press ≤ ·°‚ on you r display telephone to record and sen d a message directly to a mailbox without cal li ng the extension number.

Open Mailbox

Default code Custom code

≤ ·°⁄ ≤·__ __

Press ≤ ·°⁄on your display telephone to access your mailbox menus.

Refer to the Mailbox commands illustration in this card to revi ew your mailbox menus.

Call Forward

Default code Custom code

≤·°› ≤·__ __

Press ≤·°›on your display telephone to forward calls directly to your mailbox .

To set up Call Forward remotely:

1. Use a tone dial telephone to cal l your company’s telephone number. Wait for CallPilot to answer.

2. While your greeting plays press ••.

3. Enter yo ur m ailbox number and password, then pres s £.

4. Press °¤ and then press ‹.

5. Press ⁄ to enable or disable Call Forward.

6. Press ⁄ to enable or disable Call Display.

7. Replace the handset to end the session

Transfer

Default code Custom code

≤·°ﬂ ≤·__ __

Transfe r a call from your display te lephone directly to a mail box.

To transfer a call to a mailbox from your telephone:

1. Press ≤·°ﬂ

2. Enter the mailbox number.

3. Wait until the displ ay shows Call transferred before you use other features

Interrupt

Default code Custom code

≤·°‡ ≤·__ __

Intercepts a caller who is listening to your mailbox greeting or leaving a message.

You can program a f eat ure code to a memory button with an indicator on your displ ay telephone.

If you program the Interrupt feature to a memory button:

• While a caller is listening to your mailbox greeting or leaving a message, the indicator (º or Ω) flash es for the Interrupt button.

Press the Inte rrupt button to re trieve the call.

To program a memory button for the Interrupt feature:

1. Press ≤ •‹.

2. The display shows Program Features.

3. Press a memory button with an LCD indic ator.

4. Press ≤ and then enter the feature code that you want to program.

5. The display shows Programmed, then ends the session.

Call Record

Default code Custom code

≤·°· ≤·__ __

Record a telephone call and store the recorded call in your mailbox. Before you activate the Call Record feature, ask the parties on the call for permi ssion to reco rd it.

The System Administ rator must enable the Call Record featu re. In some areas Call Record is not avail a ble as it contravenes local laws.

Other features

For more information about all the CallPilot features, refer to the CallPilot Reference Guide. This guide explains in detail:

• Automated Attendant

• Alternate ex tensions

• Alternate language

• Call Screening

• Company Directory

• Message options

• Outbound Transfer

• Off-premise Me ss age Notificati o n

• Replying to a message

• Target Attendant

• Transferring calls

Nortel Networks CallPilot 100, Business Communications Manager 2.5 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual