Nortel Networks BSGX4e User Manual

Initial Setup Guide

BSGX4e Business Gateway

NN47928-311 Software Release 2.1.1

NN47928-311

BSGX4e 1.2

Business Services Gateway

Document Status: Standard

Document Version: 01.01

Document Number: NN47928-311

Date: July 2008

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.

Trademarks

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

NN47928-311

CONTENTS

List of figures 5

List of tables 6

1 Introduction and preparation 7

Hardware notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Preliminary Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Standard Internet Connection Parameters . . . . . . . . . . . . . . . . . . . . . . . . 12

Acronyms and Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting help over the phone from a Nortel Solutions Center . . . . . . . . . . . 14

Getting help from a specialist by using an Express Routing Code. . . . . . . 15

Getting help through a Nortel distributor or reseller. . . . . . . . . . . . . . . . . 15

2 Connecting to BSGX4e 16

Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Initial connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Wizard navigation and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuration overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3 Wizard pages 21

Configuration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuration is complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Index 31

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List of figures

Figure 1 BSGX4e internet-side connection diagram . . . . . . . . . . . . . . . . . . . 10

Figure 2 BSGX4e Local Network Connection Diagram . . . . . . . . . . . . . . . . . 11

Figure 3 Configuration Page Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

LIST OF FIGURES

5 NN47928-311

LIST OF TABLES

Table 1 BSGX4e Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Table 2 Preliminary Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Table 3 Default Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

NN47928-311 6

Hardware notice 1 Introduction and preparation

1 INTRODUCTION AND PREPARATION

Hardware notice

WARNING: Before working on this equipment, be aware of good safety practices

and the hazards involved with electrical circuits.

WARNING: To reduce risk of injury, fire hazard, and electric shock, do not install

the unit near a damp location.

CAUTION: Do not connect the PHONE port to the central office line.

CAUTION: To reduce the risk of fire, use only number 26 AWG or larger UL Listed

or CSA Certified telecommunication line cord for all network and telecommunication connections.

Introduction

This Initial Setup Guide provides explanations and instruction details for using the Initial Setup Wizard in the BSGX4e. The Initial Setup Wizard guides you through a series of steps that configure the basic functions of the BSGX4e so that it is ready for operation.

The comprehensive configuration tool for the BSGX4e is the Web User Interface (Web UI). To access the Initial Setup Wizard you logon to the Web UI. The Web UI is highly detailed and is designed for technicians and engineers. The Initial Setup Wizard performs a simplified configuration process using the most common configuration parameters.

This document applies to the BSGX4e model in a home or small office environment and assumes you are connecting primarily SIP phones (for VoIP service) and PCs to your BSGX4e.

The BSGX4e has an Ethernet interface for connecting to the Internet. This interface is suitable for connecting to Digital Subscriber Line (DSL) and Cable modems.

The BSGX4e is a stand-alone box designed to sit on a desktop.

The following BSGX4e models are also available.

7 NN47928-311

1 Introduction and preparation Introduction

 The 210 model has an Asymmetric Digital Subscriber Line (ADSL) interface for

connecting to the Digital Subscriber Line Access Multiplexer (DSLAM) of a service provider, which is a central office switch for DSL service. This model has a DSL modem built in to the WAN connector.

 The BSGX4e has a T1/E1 interface for connecting to a T1/E1 link of a service

provider.

Who should use the Initial Setup Wizard?

The BSGX4e is typically installed by professional technicians in a corporate setting using the Web UI or the command line utility. However, the Initial Setup Wizard is designed to allow a less-technical user to perform a self-installation in a small office or home setting.

You are expected to have computer experience such as installing programs and connecting hardware devices.

Technicians: If you use this wizard, be aware that it sets many parameter defaults in the background. You must use the Web UI to change their values as needed.

What is the BSGX4e?

BSGX4e is a powerful device that delivers Unified Communications to your office.

z What is a gateway device?

In general, a gateway is an Internet device that connects one network to another. In this case, it is connecting your office to the Internet, or perhaps to another office.

Connecting two networks involves several different functions. BSGX4e handles them all in one device rather than having several different boxes with each handling one function.

z What is unified communications?

Unified communications is a popular term to describe the convergence of various communications technologies in one device. As applied to BSGX4e, this refers to voice, video, and data communications.

What does the Initial Setup Wizard do?

You can use the Initial Setup Wizard to:

z Change the administrator password from the factory default password.

z Assign a name to the unit and select the country of operation.

z Set the date and time for the system clock.

z Configure the Internet interface in accordance with the specifications of your service

provider’s network.

z Configure the local network interface. The phones, computers, and fax machines that

you connect to the BSGX4e constitute your local network.

z Configure the Quality of Service (QoS) feature. QoS guarantees bandwidth for critical

functions when your Internet connection is at full capacity. With QoS you can use Voice over Internet Protocol ( VOIP) telephones without the call being disrupted.

z Configure the VoIP feature in accordance with the specifications of your VoIP service

provider.

NN47928-311 8

Getting started 1 Introduction and preparation

Getting started

At this point, you are ready to make the initial cabling connections and then begin the configuration process. The Quick Start Guide and the Installation Guide contain a lot of technical information, but they are intended primarily for technicians.

This document provides summarized installation information specifically for a home or small office, self-install user. Use the Quick Start Guide and Installation Guide as references while reading this document.

Cables

You must supply the network cables needed for the BSGX4e installation. The BSGX4e uses commonly available cables that you can find at most consumer electronic stores.

Look at the connection diagrams in Figure 1 BSGX4e. Decide on where to place the BSGX4e box and determine the length of cables needed to your Internet connection, and to any devices that you connect to the BSGX4e. After determining these lengths, you must acquire the cables listed in the following table.

Tabl e 1

BSGX4e connector

WAN Ethernet /

1 2 3 4 Ethernet /

LINE Telephone /

Nortel recommends that you connect the cable from the LINE port to the phone wall jack, although this is optional. You connect the cable from the LINE port to the phone wall jack to provide backup phone service through the traditional telephone line when your Internet connections goes down, or when the VoIP servers are not available. The LINE port is also used for all 911 calls.

BSGX4e Cables

Cable Type/ connector Type Notes

RJ-45 plug Both ends

RJ-11 plug Both ends

Use CAT-5E or better cables. The cables can be straight-thru or

cross-over.

Use CAT-5E or better cables. The cables can be straight-thru or

cross-over.

Standard 2-wire telephone cable.

and Figure 2 that apply to your model of the

9 NN47928-311

1 Introduction and preparation Getting started

Figure 1 BSGX4e internet-side connection diagram

Public Telephone

Network

DSL Filter

Phone Wall Jack

Internet

Service Provider

Emergency Public Network Connection

Internet-Side Cables and Wiring

BSGX4e Port Connection

LINE Phone Wall Jack

WAN DSL/Cable Modem (or other Internet Connection)

DSL Modem Connections

DSL

Modem

Public Telephone

Phone Wall Jack

Cable Modem Connections

Internet

Service Provider

Network

Cable Wall Jack

Cable Modem

Emergency Public Network Connection

NN47928-311 10

Getting started 1 Introduction and preparation

Figure 2 BSGX4e Local Network Connection Diagram

IP Phones, Computers, and Switch

Switch

Analog Fax or Phone

The Phone port accommodates one phone number, which is intended for a fax machine or a public network (non-IP) phone.

Connect a single device to any port 1 – 4.

AND / OR

Connect multiple devices to a switch, then connect the switch to a port 1 - 4.

Use this connection for the Initial Setup Wizard.

Local Network Cables and Wiring

BSGX4e Port Connection

PHONE Analog Fax or Phone

1 – 4 IP Phones, Computers and other Intenet Devices

CONSOLE Command Line Terminal (used by technicians)

Preliminary Information

When you enter data into the Initial Setup Wizard, you are asked for various Internet addresses and other technical data for your service account. Table 2

shows the information you need. Gather this information before proceeding with the configuration process. Most of this information is available from your service provider and probably was received with your account information.

For frequently used acronyms and terms, see Terminology on page 12

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