Nortel Networks BCM50 User Manual

BCM50 Installation and

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Maintenance Guide

Part No. N0027152 01
08 April 2005

2

Copyright © Nortel Networks Limited 2005

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N0027152 01N0027152 01

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PLEASE REFER TO THE NEXT PAGE

BCM50 Installation and Maintenance Guide

4

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N0027152 01

Task List

Determining DHCP server configuration and IP address . . . . . . . . . . . . . 67

To disable the DHCP server on the main unit ...............................................................69

Installing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

To install the rackmount shelf in an equipment rack .....................................................81

To install the BCM50 unit on the rackmount shelf .........................................................82

To install a BCM50 unit on top of another unit ..............................................................83

To install the power supply on the rackmount shelf.......................................................83

To install the patch panel (optional)...............................................................................83

To install the BCM50 wallmount bracket .......................................................................84

To install the BCM50 unit on the wallmount bracket .....................................................86

To install the WFC .........................................................................................................88

To install the BCM50 unit on a desktop or shelf ............................................................89

Installing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

To set GASM dip switches ............................................................................................94

To set GATM dip switches.............................................................................................94

To install a media bay module (MBM) ...........................................................................95

5

Connecting the cables to the BCM50 system . . . . . . . . . . . . . . . . . . . . . . 97

To connect an expansion unit........................................................................................99

To connect a power supply using a UPS.....................................................................101

To connect a power supply without a UPS..................................................................101

To connect the lines and extensions ...........................................................................104

To connect telephone lines to DTM, BRIM, or 4x16 MBMs.........................................105

To connect analog telephone lines to the GATM4 or GATM8 .....................................106

To connect extensions to DSM16, DSM32, ASM8, or 4x16 MBMs.............................106

To install an auxiliary ringer.........................................................................................108

To install an external paging system ...........................................................................108

To connect the music source using the music source jack .........................................110

To connect the music source using the RJ-21 telephony connector ...........................110

To connect the cables to the wiring field card (optional) .............................................111

To connect the cables to the patch panel (optional)....................................................111

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

To install the emergency telephone.............................................................................114

Installing the analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

To connect the ATA2...................................................................................................119

To mount the ATA2 on a wall ......................................................................................119

To measure the insertion loss from the CO to the analog device................................120

To measure the insertion loss from the analog device to the CO................................121

Configuring the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using Telset Administration to set the basic parameters . . . . . . . . . . . . 127

To enter the keycodes .................................................................................................128

BCM50 Installation and Maintenance Guide

6 Task List

To configure the IP address ........................................................................................128

To configure the modem..............................................................................................129

To select the region .....................................................................................................129

To select the telephony startup template and startDN ................................................130

To initialize voice mail..................................................................................................130

To create Telset user accounts ...................................................................................130

Using Element Manager to set the basic parameters . . . . . . . . . . . . . . . 133

To download and install Element Manager .................................................................134

To connect to the BCM50 system ...............................................................................134

To enter the keycodes .................................................................................................135

To configure the IP subsystem ....................................................................................135

To configure the modem..............................................................................................136

To configure the start-up template for telephony services...........................................136

To initialize voice mail..................................................................................................136

To enter a name for your system.................................................................................137

To configure the date and time settings ......................................................................138

To configure DHCP server settings .............................................................................138

To configure IP Phones ...............................................................................................139

To configure SNMP settings........................................................................................140

To configure SNMP community strings .......................................................................140

To configure the SNMP manager list...........................................................................141

To create user accounts ..............................................................................................141

Using the Startup Profile to configure parameters . . . . . . . . . . . . . . . . . 143

To download the Startup Profile template ...................................................................145

To customize a Startup Profile for your system...........................................................145

To load the Startup Profile data onto the BCM50 system ...........................................146

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . 149

To configure the MBM(s) .............................................................................................150

Connecting the BCM50 system to the LAN and WAN . . . . . . . . . . . . . . . 153

To connect the BCM50 system to the LAN .................................................................155

To connect the BCM50e main unit to the WAN ...........................................................156

To connect the BCM50a main unit to the WAN ...........................................................157

Testing basic BCM50 functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

To test the main unit ....................................................................................................159

To test the main unit (without a valid keycode) ...........................................................160

To troubleshoot the main unit ......................................................................................160

To test the expansion unit ...........................................................................................160

To troubleshoot the expansion unit .............................................................................161

To test the MBM ..........................................................................................................161

To test a station MBM..................................................................................................161

To test a trunk MBM ....................................................................................................162

To determine why an MBM does not appear in Element Manager .............................162

To determine why the ATA2 does not function............................................................162

To determine why there is no dial tone at the ATA2....................................................163

To check the ATA2 wiring............................................................................................163

To perform a Level 1 and Level 2 reset.......................................................................164

N0027152 01N0027152 01

Task List 7

Replacing a power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

To shut down the system.............................................................................................170

To remove the power supply .......................................................................................170

To connect the new power supply ...............................................................................171

Replacing a main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

To shut down the system.............................................................................................174

To disconnect the cables .............................................................................................174

To remove a rackmounted main unit ...........................................................................175

To remove a wallmounted main unit............................................................................175

To remove a desktop mounted main unit ....................................................................176

To connect the cables .................................................................................................176

To return the system to operation................................................................................177

Replacing a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

To remove the MBM ....................................................................................................180

To insert the new MBM................................................................................................181

To return the system to operation................................................................................181

Replacing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

To disconnect the expansion unit cables.....................................................................184

To remove a rackmounted expansion unit ..................................................................185

To remove a wallmounted expansion unit ...................................................................185

To remove a desktop-mounted expansion unit ...........................................................185

To remove the MBM ....................................................................................................186

To connect the cables .................................................................................................187

To return the system to operation................................................................................187

Replacing an internal component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

To shut down the system.............................................................................................190

To disconnect the cables .............................................................................................191

To remove a rackmounted main unit ...........................................................................191

To remove a wallmounted main unit............................................................................192

To remove a desktop-mounted main unit ....................................................................192

To open the main unit case .........................................................................................192

To remove the hard disk ..............................................................................................195

To remove the fan .......................................................................................................196

To remove the router card ...........................................................................................197

To insert the new hard disk .........................................................................................198

To insert the new fan ...................................................................................................200

To insert the new router card.......................................................................................201

To close the main unit case.........................................................................................201

To connect the cables .................................................................................................203

To return the BCM50 system to operation...................................................................203

BCM50 Installation and Maintenance Guide

8 Task List

N0027152 01N0027152 01

Contents

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

North American regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Canadian Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . . . 18

Ringer Equivalence Number (REN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Enhanced 911 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Radio-frequency interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Telecommunication registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

International regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Additional safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

ITU standardization compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

9

Chapter 1

Getting started with BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

About BCM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

BCM50 key elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Symbols and conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 2

Introducing the BCM50 hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Main units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Expansion unit and media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

BCM50 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Rackmount shelf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Patch panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Wallmount bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Wiring field card (WFC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

BCM50 components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

BCM50 Installation and Maintenance Guide

10 Contents

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Power supply adapter cord (international users) . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Uninterruptable power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

RJ-21 telephony connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Router card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Field-replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 3

Viewing the BCM50 system LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

System status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

LAN port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

ADSL router LEDs (BCM50a only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Ethernet router LEDs (BCM50e only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Media bay module LEDs (expansion units only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

DTM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

BRIM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Chapter 4

Determining DHCP server configuration and IP address. . . . . . . . . . . . . . 67

BCM50 main unit (no integrated router) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

If an external DHCP server is not present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

If an external DHCP server is present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

BCM50a or BCM50e (with integrated router) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Chapter 5

Installing the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Chapter 6

Checking the installation prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Site telephony wiring requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Digital loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Analog loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

System equipment, supplies, and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Other hardware and tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

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Contents 11

Chapter 7

Installing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Unpacking the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Installing the BCM50 unit in an equipment rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Installing the BCM50 unit on the rackmount shelf . . . . . . . . . . . . . . . . . . . . . . . . . 81

Installing the BCM50 unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Installing the wiring field card (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Installing the BCM50 unit on a desktop or shelf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Chapter 8

Installing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Unpacking the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Verifying the media bay module switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Installing a media bay module in an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Installing the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Chapter 9

Connecting the cables to the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . 97

Connecting the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Connecting the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Connecting the lines and extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Wiring warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Connecting lines and extensions to the RJ-21 telephony connector . . . . . . . . . 104

Connecting telephone lines to the expansion units . . . . . . . . . . . . . . . . . . . . . . . 105

Connecting extensions to the expansion units . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Connecting the auxiliary equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Connecting an auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Connecting an external paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Connecting an external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Chapter 10

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Analog terminal adapter 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Central Answering Position (CAP/eCAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Installing an emergency telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Installing IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Installing T7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

BCM50 Installation and Maintenance Guide

12 Contents

Chapter 11

Installing the analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Analog data device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Installing the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Connecting the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Mounting the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Test insertion loss measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Configuring the ATA2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Chapter 12

Configuring the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Initial parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Startup parameters overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Chapter 13

Using Telset Administration to set the basic parameters . . . . . . . . . . . . 127

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Chapter 14

Using Element Manager to set the basic parameters. . . . . . . . . . . . . . . . 133

Accessing the BCM50 system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Configuring the initial parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Configuring the startup parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Chapter 15

Using the Startup Profile to configure parameters. . . . . . . . . . . . . . . . . . 143

Startup Profile requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Configuring basic parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Chapter 16

Completing the initial installation (optional) . . . . . . . . . . . . . . . . . . . . . . . 149

Configuring the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Configuring modem settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Checking for software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Customizing security policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Performing a backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

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Contents 13

Chapter 17

Connecting the BCM50 system to the LAN and WAN . . . . . . . . . . . . . . . 153

Connecting the BCM50 system to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Connecting the BCM50 system to the WAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Next step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Chapter 18

Testing basic BCM50 functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Reset to factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Reset levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Activate the reset feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Chapter 19

Replacing the BCM50 system components. . . . . . . . . . . . . . . . . . . . . . . . 167

Chapter 20

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Preparing the system for maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Removing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Connect the new power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Returning the system to operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Chapter 21

Replacing a main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Preparing the system for maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Removing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Installing the new main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Chapter 22

Replacing a media bay module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Chapter 23

Replacing an expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Disconnecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Removing the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Removing the MBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Inserting the MBM in the new expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Installing the new expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Chapter 24

Replacing an internal component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Special tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Preparing the system for maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Removing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

BCM50 Installation and Maintenance Guide

14 Contents

Opening the main unit case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Removing an internal component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Inserting the new component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Closing the main unit case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Installing the main unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Appendix A

RJ-21 telephony connector wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Appendix B

LAN ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Appendix C

WAN ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Appendix D

Expansion ports wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Appendix E

DTM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Appendix F

BRIM wiring chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Appendix G

GATM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Appendix H

4x16 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Appendix I

DSM16 and DSM32 wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Appendix J

ASM8, ASM8+, and GASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Appendix K

System region attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Regional default system values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Regional language default values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Regional caller ID display formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Regional companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Regional media bay module availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Regional PRI line protocol support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Define time zones by country and language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

System defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

N0027152 01N0027152 01

Contents 15

Restriction filter defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Digital trunk types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

CallPilot regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

BCM50 Installation and Maintenance Guide

16 Contents

N0027152 01N0027152 01

Regulatory information

Refer to the following sections for regulatory information on the BCM50 system:

• “North American regulatory information”

• “International regulatory information” on page 22

North American regulatory information

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A
Canadian EMI requirements. Operation is subject to the following two conditions (1) This device
may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.

Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment. Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.

17

Caution: Users should not attempt to make such connections themselves, but

should contact the appropriate electric inspection authority, or electrician, as
appropriate.

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair
information:

USA Canada
Nortel

640 Massman Drive
Nashville, TN, USA
37210

Nortel Repair Service Centre 30
30 Norelco Drive
Weston Ontario, Canada
M9L 2X6

For warranty and repair service outside the USA or Canada, please contact your distributor.

Canadian Notice

The Industry Canada designation identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
Department does not guarantee the equipment will operate to the user's satisfaction.

BCM50 Installation and Maintenance Guide

18 Regulatory information

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Part 68, Rules and
Regulations, of the FCC for connection to the Public Switched Telephone Network.

Your connection to the Public Switched Telephone Network must comply with these FCC rules:

• Before installing this equipment, users should ensure that it is permissible to be connected to

the facilities of the local telecommunications company. The equipment must also be installed

using an acceptable method of connection. The customer should be aware that compliance

with the above conditions may not prevent degradation of service in some situations. See

installation instructions for details.

• Use only an FCC Part 68-compliant Universal Service Order Code (USOC) network interface

jack, as specified in the installation instructions, to connect to the Public Switched Telephone

Network.

• If the equipment causes harm to the telephone network, the telephone company will notify you

in advance that temporary discontinuance of the product may be required. But if advance

notice isn’t practical, the telephone company will notify you as soon as possible. You will also

be advised of your right to file a complaint with the FCC, if you believe it is necessary.

Ringer Equivalence Number (REN)

The REN provides an indication of the maximum number of terminals allowed to be connected to
a telephone interface. The termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

EMI/EMC (FCC Part 15)

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could

void the user’s authority to operate the equipment.

N0027152 01N0027152 01

Regulatory information 19

Important safety instructions

The following safety instructions cover the installation and use of the Product. Read carefully and
retain for future reference.

Installation

Warning: To avoid electrical shock hazard to personnel or equipment damage

observe the following precautions when installing telephone equipment:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines. The exclamation
point within an equilateral triangle is intended to alert the user to the
presence of important operating and maintenance (servicing) instructions
in the literature accompanying the product.

Use

When using your telephone equipment, basic safety precautions should always be followed to
reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.
2 Follow the instructions marked on the product.
3 Unplug this product (or host equipment) from the wall outlet before cleaning. Do not use

liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to rest on the power cord. Do not locate this product where the cord will

be abused by persons walking on it.

8 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric

shock.

9 Never spill liquid of any kind on the product.
10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

BCM50 Installation and Maintenance Guide

20 Regulatory information

11 Unplug this product (or host equipment) from the wall outlet and refer servicing to qualified

service personnel under the following conditions:

a When the power supply cord or plug is damaged or frayed.
b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allow the product to dry out to see if it still operates; but do not open up the
product.

c If the product housing has been damaged.
d If the product exhibits a distinct change in performance.

Caution: To eliminate the possibility of accidental damage to cords, plugs, jacks,

and the telephone, do not use sharp instruments during the assembly procedures.

Warning: Do not insert the plug at the free end of the handset cord directly into a
wall or baseboard jack. Such misuse can result in unsafe sound levels or possible
damage to the handset.

12 Save these instructions.

Use of a music source

In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are
transmitted through the Music On Hold or Background Music features of this telecommunication
system.

Nortel hereby disclaims any liability arising out of the failure to obtain such a license.

Safety

Business Communications Manager 50 (BCM50) equipment meets all applicable requirements of
both the CSA C22.2 No.60950 and UL 60950 Edition 3.

Danger: Risk of shock.
Read and follow installation instructions carefully.
Ensure the BCM50 is not powered and that all telephone/data cables are removed prior to
opening the BCM50 unit in the field.
If installation of additional hardware and /or servicing is required, disconnect all telephone
cable connections prior to unplugging the BCM50 modules.
Ensure the BCM50 is connected to a wall outlet with a third-wire protective earth
connection prior to connecting any telecommunications cables to the BCM50 main unit or
expansion units.

N0027152 01N0027152 01

Caution: Only qualified persons should service the system.
The installation and service of this hardware is to be performed only by service personnel
having appropriate training and experience necessary to be aware of hazards to which they
are exposed in performing a task and of measures to minimize the danger to themselves or
other persons.
Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the BCM50 system
must be connected to an outlet with a third-wire ground.
Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth ground through the power
cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (central office lines) removed first.

Enhanced 911 configuration

Warning:

Local, state and federal requirements for Emergency 911 services support by Customer
Premises Equipment vary. Consult your telecommunication service provider regarding
compliance with applicable laws and regulations.

Regulatory information 21

Radio-frequency interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed
and used in accordance with the installation manual, it may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A
Canadian EMI Requirements. Operation of this equipment in a residential area is likely to
cause interference, in which case the user, at his or her own expense, will be required to
take whatever measures may be required to correct the interference.

Telecommunication registration

BCM50 equipment meets all applicable requirements of both Industry Canada CS-03 and US
Federal Communications Commission (FCC) Part 68 and has been registered under files Industry
Canada 332D-5980A and FCC US: AB6KF15B20705 (key system), US: AB6MF15B20706
(hybrid system), and US: AB6PF15B23740 (PBX system). Connection of the BCM50 telephone
system to the nationwide telecommunications network is made through a standard network
interface jack that you can order from your local telecommunications company. This type of
customer-provided equipment cannot be used on party lines or coin lines.

BCM50 Installation and Maintenance Guide

22 Regulatory information

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment. Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician.

International regulatory information

The CE Marking on this equipment indicates compliance with the following:
This device conforms to Directive 1999/5/EC on Radio Equipment and

Telecommunications Terminal Equipment as adopted by the European
Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Hereby, Nortel declares that BCM50 units, with Model No. NT9T61XX, NT9T62XX,
NT9T64XX, and NT9T65XX, are in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel reserves the right to make changes in
design or components as progress in engineering and manufacturing may warrant. This equipment
has been tested and found to comply with the European Safety requirements EN 60950 and EMC
requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial and light industrial environment.

Warning:

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures. The
above warning is inserted for regulatory reasons. If any customer believes that they have
an interference problem, either because their Nortel product seems to cause interference
or suffers from interference, they should contact their distributor immediately. The
distributor will assist with a remedy for any problems and, if necessary, will have full
support from Nortel.

N0027152 01N0027152 01

Safety

Regulatory information 23

Warning:

Only qualified service personnel may install this equipment. The instructions in this
manual are intended for use by qualified service personnel only.

Warning: Risk of shock.

Ensure the BCM50 is unplugged from the power socket and that any telephone or
network cables are unplugged before opening the BCM50.

Read and follow installation instructions carefully

Warning: Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service
personnel having appropriate training and experience necessary to be aware of hazards
to which they are exposed in performing a task and of measures to minimize the danger
to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are
possible with this equipment. To minimize risk to service personnel and users, the
BCM50 system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth through the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (exchange lines) removed first.

Additional safety information

The following interfaces (TNV) can be connected to the Public Switched Telephone Network in
accordance with Nortel and the local carriers installation requirements:

• BCM50, CSC GATi Ports

• BCM50, CSC ADSL Port option

• Expansion Unit, Digital Trunk Module (T1/E1/ISDN)

• Expansion Unit, Global Analog Trunk Module 4 and 8 Port (Loop Start)

• Expansion Unit, CTM4/8 (Loop Start)

• Expansion Unit, 4x16 (Loop Start)

• Expansion Unit, BRIM (ST configuration)

BCM50 Installation and Maintenance Guide

24 Regulatory information

The following interfaces are designated as Safety Extra Low Voltage (SELV) and cannot be
connected to unprotected plant wiring.

• BCM50, CSC Page Port

• BCM50, CSC Auxiliary Ringer Port

• BCM50, CSC Music On-Hold Port.

• BCM50, CSC Relay Port

• BCM50, CSC USB Port

• BCM50, CSC Ethernet Port including optional Ethernet Hub Ports

ITU standardization compliance

The following list provides voice/data applications and telephony support for BCM50:

• G.711 and G.729AB codecs

• V.27ter, V.29, and V.17 data modem modulation supported (T.38 fax control gateway)

•G3 fax

• T512.1 (Type 1 Receiver DTMF)

•G.168

•H.323

•Q.931

N0027152 01N0027152 01

Chapter 1

Getting started with BCM50

This section contains information on the following topics:

• “About BCM50”

• “Symbols and conventions used in this guide” on page 28

• “Related publications” on page 29

• “How to get help” on page 31

About this guide

The BCM50 Installation and Maintenance Guide describes how to install, configure, and maintain
the BCM50 system.

25

Purpose

The concepts, operations, and tasks described in the guide relate to the hardware of the BCM50
system. This guide provides task-based information on how to install the hardware components
and perform basic configuration tasks.

Use the Nortel Element Manager (EM), Startup Profile, and Telset Administration to configure
various BCM50 parameters.

In brief, the information in this guide explains:

• Installing hardware components

• Connecting to the LAN and WAN

• Configuring basic parameters

• Replacing components

• Testing the system

Audience

The BCM50 Installation and Maintenance Guide is directed to installers responsible for installing,
configuring, and maintaining BCM50 systems.

To use this guide, you must:

• be an authorized BCM50 installer/administrator within your organization

• know basic Nortel BCM50 terminology

• be knowledgeable about telephony and IP networking technology

BCM50 Installation and Maintenance Guide

26 Chapter 1 Getting started with BCM50

Organization

This guide is organized for easy access to information that explains the concepts, operations, and
procedures associated with the BCM50 system.

About BCM50

The Business Communications Manager 50 (BCM50) system provides private network and
telephony management capability to small and medium-sized businesses.

The BCM50 system:

• integrates voice and data capabilities, IP Telephony gateway functions, and data-routing
features into a single telephony system

• enables you to create and provide telephony applications for use in a business environment

BCM50 key elements

BCM50 includes the following key elements:

BCM50 main units

Three types of main units are available:

• BCM50 (Telephony and basic data)
The BCM50 main unit provides call processing and simple data networking functions. It also
provides connections for telephones, Public Switched Telephone Network (PSTN) lines, and a
LAN.

• BCM50a (with ADSL Router)
The BCM50a main unit provides call processing, data routing features, and an integrated
ADSL modem. It also provides connections for internal telephones, PSTN lines, a LAN, and
an ADSL router.

• BCM50e (with Ethernet Router)
The BCM50e main unit provides call processing and data routing features. It also provides
connections for telephones, PSTN lines, a LAN, and an Ethernet router.

BCM50 hardware

In addition to the main platform configurations, the following hardware is available:

• Expansion unit: An expansion unit is designed to accommodate a media bay module (MBM).
The BCM50 main unit supports up to two expansion units.

• Small system wallmount bracket: A bracket designed for mounting the BCM50 main unit or
expansion unit to a wall. An optional wiring field card (WFC) is available with the wallmount
bracket, which provides RJ-45 connectors for all BCM50 main unit trunk and station
interfaces. The WFC includes a terminal block to connect the auxiliary equipment.

N0027152 01N0027152 01

Chapter 1 Getting started with BCM50 27

• Small system rackmount shelf: A shelf designed for mounting up to four BCM50 units into a
standard 19-inch equipment rack. An optional patch panel is available, which provides RJ-45
connectors for all BCM50 main unit trunk and station interfaces. The patch panel includes a
terminal block to connect the auxiliary equipment.

BCM50 features

BCM50 supports the complete range of IP telephony features offered by existing BCM products.
You enable the following features by entering the appropriate keycodes (no additional hardware is

required):

• VoIP Gateway (H.323): Up to 12 VoIP trunks

• VoIP Telephony Clients: Up to 32 VoIP Telephony clients, supporting the range of Nortel
IP Phones.

BCM50 applications

BCM50 also supports many of the high-value applications provided on the existing BCM
platforms.

You enable applications by entering the appropriate keycodes (no additional hardware is required).
Some applications are:

• Voice Messaging for standard voice mail and auto-attendant features

• Unified Messaging providing integrated voice mail management between voice mail and
common e-mail applications

• Fax Suite providing support for attached analog fax devices

• Voice Networking features

• LAN (computer telephony engine) CTE

BCM50 Installation and Maintenance Guide

28 Chapter 1 Getting started with BCM50

Symbols and conventions used in this guide

These symbols are used to highlight critical information for the BCM50 system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work

improperly.

Note: Alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

Security Note: Indicates a point of system security where a default should be

changed, or where the administrator needs to make a decision about the level of

!

security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap
before performing the maintenance procedure.

Warning: Alerts you to remove the BCM50 main unit and expansion unit
power cords from the ac outlet before performing any maintenance procedure.

N0027152 01N0027152 01

Chapter 1 Getting started with BCM50 29

The following conventions and symbols are used to represent the Business Series Terminal display
and dialpad.

Convention Example Used for

Word in a special font (shown in
the top line of the display)

Underlined word in capital letters
(shown in the bottom line of a
two-line display telephone)

Dialpad buttons

Pswd:

PLAY

£

Command line prompts on display telephones.

Display option. Available on two line display
telephones
option on the display to proceed.

Buttons you press on the dialpad to select a
particular option.

. Press the button directly below the

The following text conventions are used in this guide to indicate the information described:

Convention Description

bold Courier
text

Indicates command names and options and text that you must enter.
Example: Use the
Example: Enter

info command.

show ip {alerts|routes}.

italic text Indicates book titles.

plain Courier
text

FEATURE
HOLD

Indicates command syntax and system output (for example, prompts
and system messages).

Example:

Set Trap Monitor Filters

Indicates that you press the button with the coordinating icon on
whichever set you are using.

RELEASE

Related publications

Related publications are listed below. To locate specific information, you can refer to the
Master Index of BCM50 Library.

BCM50 Core Guides

BCM50 Keycode Installation Guide (N0016865)
BCM50 Administration Guide (N0016868)
BCM50 Installation & Maintenance Guide (N0027152)
BCM50 ISDN Device Installation & Configuration Guide (N0027268)
BCM50 IP Telephone Installation and Configuration Guide (N0027269)
BCM50 Device Configuration Guide (N0027146)
BCM50 First Time Installation and Configuration Guide (N0027149)

BCM50 Installation and Maintenance Guide

30 Chapter 1 Getting started with BCM50

BCM50 LAN CTE Configuration Guide (N0027154)
BCM50 Networking Configuration Guide (N0027156)
BCM50 System Overview (N0027157)
BCM50 Analog Device Installation and Configuration Guide (N0035159)
BCM50 Telset Administration Guide (N0027176)
BCM50 Unified Messaging Installation and Maintenance Guide (N0027179)
BCM50a Integrated Router Configuration Guide (N0027181)
BCM50e Integrated Router Configuration Guide (N0027182)
BCM50 Call Detail Recording Guide (N0027926)
BCM50 Digital Telephone Installation and Configuration Guide (N0027330)
BCM50 Telephone Features User Guide (N0027160)

CallPilot and Call Center Guides

Call Center Agent Guide (N0027187)
Call Center Set Up and Operation Guide (N0027203)
Call Center Supervisor Guide (N0027206)
CallPilot 2.5 Unified Messaging Addendum (N0027223)
CallPilot 2.5 Unified Messaging User Guide for Internet Clients
CallPilot 2.5 Unified Messaging User Guide for Lotus Notes
CallPilot 2.5 Unified Messaging User Guide for Microsoft Outlook
CallPilot 2.5 Unified Messaging User Guide for Novell GroupWise
CallPilot Call Center Telephone Administration Guide (N0025637)
CallPilot Fax Set Up and Operation Guide (P0606017)
CallPilot Fax User Guide (N0027227)
CallPilot Manager Set Up and Operation Guide (N0027247)
CallPilot Message Networking Set Up and Operation Guide (N0027249)
CallPilot Message Networking User Guide (N0027253)
CallPilot Programming Record (N0027404)
CallPilot Quick Reference Card - CP Interface (N0027401)
CallPilot Quick Reference Card - NVM Interface (N0027379)
CallPilot Quick Reference Card - Remote Users (CP Interface) (N0027359)
CallPilot Quick Reference Card - Remote Users (NVM Interface) (N0027346)
CallPilot Reference Guide (N0027332)

N0027152 01N0027152 01