Nortel Networks BCM200, BCM400 User Manual

Part No. P0993133 03

Business Communications
Manager

BCM200/400
Installation and Maintenance

Guide

2

Copyright © 2002 Nortel Networks

All rights reserved. November, 2002.
The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS and Business Communications Manager, are trademarks of Nortel Networks NA Inc.
Microsoft, MS, MS -DOS, Windows, and Windows NT are registered trademarks of Microsoft Cor poration.
Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc.
All other trademarks and registered tradema rks are t he property of their respective owners.

North American Regulatory Information

Safety

Business Communications Manage r equi pment mee ts all appl icable req uiremen ts of both t he CSA
C22.2 No. 950-95 and UL-1950 Edition 3.

Danger: Risk of shock.
Read and follow installation instructions carefully.
Ensure the Business Communications Manager and Business Communications Manager
expansion unit are unplugged from the power socket and that any telephone or network
cables are unplugged before opening the Business Communications Manager or Business
Communications Manager expansion unit.
If installation of additi onal har dware and / or ser vicing i s requir ed, disconn ect all telephone
cable connections prior to unplugging the Business Communications Manager.
Ensure the Business Communications Manager and Business Communications Manager
expansion unit are plugged into the wall socket using a three-prong power cable before
any telephone cables are connected.

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Caution: Only qualified persons should service the system.
The installation and service of this hardware is to be performed only by service personnel
having appropriate tr ainin g an d exper ience n ece ssary to be a ware of haz ards t o which t hey
are exposed in perf or ming a task and of measur es to mi ni mize t he danger to themselves or
other persons.
Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the Business
Communications Manager system mu st be connected to an out let with a third-wir e ground.
Service personnel must be alert to the possibility of high leakage currents becoming
available on metal syste m surfaces during powe r line fault eve nts near network li nes. These
leakage currents normally safely flow to Protective Earth ground via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (central office lines) removed first.

Enhanced 91 1 Conf iguration

Caution: Warning

Local, state and federal requirements for Emergency 911 services support by Customer
Premises Equipment vary. Consult your telecommunication service provider regarding
compliance with applicable laws and regulations.

3

Note: For information about 911 configuration, refer to the Enhanced 911 (E911)
Configuration section in the Business Communications Manager 3.0 Programming

Operations Guide.

Radio-frequency Interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed
and used in accordance with the installation manual, it may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A
Canadian EMI Requirement s. Ope ra ti on of this equipment in a residential area is likely to
cause interference, in which case the user, at his or her own expense, will be required to
take whatever measures may be required to correct the interference.

Installation and Maintenance Guide

4

Telecommunication Registratio n

Business Communications Manager eq uipme nt meets all appli cable r equire ments of both Indu stry
Canada CS-03 and US Federal Commission FCC Part 68 and has been registered under files
Industry Canada 332D-5980A and FCC US:AB6KF15B20705 (key system),
US:AB6MF15B20706 (hybrid system), and US:AB6PF15B23740 (PBX system). Connection of
the Business Communications Manager telephone system to the nationwide telecommunications
network is made through a standard network interface jack that you can order from your local
telecommunications co mp any. This type of cust omer-provided equipment cannot be u sed on party
lines or coin lines.

Before installing this equipment, use rs should en sure that it is permissible to be connected to the
facilities of th e loca l tel eco mmunica tions company. The equipment must al so be in st alled using a n
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment. Users should ens ure for their own protec tion tha t the elec tric al ground connec tions
of the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician.

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Network Connection

Canada and US

Table 1 Interface harmonized standards

Interface Harmonized Standard Description

5

CTM Industry Canada CS03

FCC Part 68

DTM Industry Canada CS03

FCC Part 68

BRIM Industry Canada CS03

FCC Part 68

WAN Industry Canada CS03

FCC Part 68

Analog terminal device

T1 and Primary Rate ISDN

Basic Rate ISDN

T1

Hearing Aid Compatibility

Business Communications Manager telephones are hear ing-aid compatible, as defined in Section

68.316 of Part 68 FCC Rules.

Electromagnetic Compatibility

Business C ommunica t ions Manager equipm ent meets all FCC Part 15, Class A radiated and
conducted emissions requirements.

Business Communications Manage r does not e xce ed the Class A limi ts fo r rad iated and co nducte d
emissions from digital apparatus as set out in the Radio Interference Regulations of Industry
Canada.

Telephone Company Registration

It is usually not necessary to call the telecommunications company with information on the
equipment before connecting the Business Communications Manager system to the telephone
network. If the telecommunications company requires this information, provide the following:

• telephone number(s) to which the system will be connected

• FCC registration number (on label affixed to Business Communications Manager)

• universal service order code (USOC)

• service order code (SOC)

• facility interface code (FIC)

Installation and Maintenance Guide

6

Use of a Music Source

In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are
transmitted through the Music On Hold or Background Music features of this telecommunication
system.

Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license.

Rights of the Telecommunications Company

If the Business Communications Manager system is causing harm to the telephone network, the
telecommunications company may discontinue service temporarily. If possible, the
telecommunications company will notify you in advance. If advance notice is not practical, the
user will be notified as soon as possible. The user will be given the opportunity to correct the
situation a nd informed of the right to file a comp laint to the FCC.

The telecommunications company may make changes in its facilities, equipment, operations or
procedures that could affect the proper functioning of the system. If this happens, the
telecommunications company will give you adv ance notic e in order for you to ma ke any neces sary
modifications to maintain uninterrupted service.

Repairs

In the event of equipment malfunction, all repairs to certified equipment will be performed by an
authorized supplier.

Canadian Regulations - please read carefully

Notice

The term "IC" bef ore the cert ific ation nu mber l ocated on the host eq uipment onl y si gnifi es t hat t he
Industry Canada technical specifications were met. The Department does not guarantee the
equipment will operate to the user’s satisfaction. Before installing this equipment, users should
ensure that it is permissible to be connected to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable method of connection. The
customer should be aware that co mpli ance wit h the ab ove condi tions may not preven t degrad ation
of service in some situations. Repairs to certified equipment should be coordinated by a
representa tive designated by the s upplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to

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request the user to disconnect the equipment. Users should ensure for their own pr ote ct ion t hat the
electrical ground connections of the power utility, tel epho ne lin es and int er nal metal li c wate r p ipe
system, if present, are connected together. This precaution may be particularly important in rural
areas.

Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.

Notice

The Ringer Equivalence Number (REN) assigned t o each terminal device provides an i ndication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed 5.

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A
Canadian EMI requirements. Operation is subject to the following two conditions (1) This device
may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.

7

Do not attem pt to repair this equipmen t. If you experience troubl e, write for warranty and repair
information:

Nortel Networks
30 Norelco Drive, Weston, Ontario
M9L 2X6 Canada

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Part 68, Rules and
Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The
FCC registration number appears on a sticker affixed to the bottom of the telephone.)

Your connection to the telephone line must comply with these FCC rules:

• An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network premises wiring using a
compatible modular jack which is Part 68 compliant. See installation instructions for details.

• Use only an FCC Part 68-complia nt Uni versal Service Order Code (USOC) net work interface
jack, as specified in the installation instructions, to connect this telephone to the telephone
line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s
line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and
pull out.) See installati on instructio ns for details.

Installation and Maintenance Guide

8

• If the terminal equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of the product may be required. But if
advance notice is n’t practical, the telephone company will notify you as soon a s possible. You
will also be advised of your right to file a complaint with the FCC, if you believe it is
necessary.

• If a network interface jack is not already installed in your location, you can order one from
your telephone company. Order the appropriate USOC Network interface jack, as specified in
the installation instructions, for wall-mounted telephones or for desk/table use. In some states,
customers are permitte d to install their own jacks.

• Your telephone may not be connected to a party line or coin telephone line. Connection to
Party Line Service is subject to state tariffs. (Contact the state public utility commission,
public service commission or corporation commission for information.)

• It is no longer necessary to notify the Telephone Company of your phone’s Registration and
REN numbers. However, you must provide this information to the telephone company if they
request it. The telephone co mpany may make chang es in its facil ities, equ ipment, ope rati on or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modification to
maintain uninterrupted service.

• Do not attempt to repair this equipment. If you experience tr ouble, write for warranty and
repair information:

Nortel Networks
640 Massman Drive,
Nashville, TN, 37210, USA

Ringer Equivalence Number

The FCC Registration label (on bot tom of phone ), includes a Ringer Equivalence Number (REN),
which is used to det ermine t he number of devices you may conn ect to y our phone line. A hi gh total
REN may prevent phones from ringin g in response to an inco ming call and may make placing calls
difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the
total REN allowed on your telephone line, consult your local telephone company.

Hearing Aids

This phone is compatible with hearing aids equipped with an appropriate telecoil option.

Programming Emerge ncy Nu mb er s

When programming emergency numbers and/or making test calls to emergency numbers:
1 Remain on the line and briefly explain to the dispatcher the reason for calling before hanging

up.

2 Perform such activities in the off-peak hours, such as early mornings or late evenings.

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EMI/EMC (FCC Part 15)

Note: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occ ur in a particular installation. If
this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate th e receiving a ntenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

9

Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

Important Safety Instructions

The following safety instr uct io ns cover the installation and use of the Product. Read carefully and
retain for future reference.

Installation

Warning: To a void electr ical shock ha zard to per sonnel or e quipment damage observe the
following precautions when installing telephone equipment:

1 Never install telephone wiring during a lightning storm.
2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

3 Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

4 Use caution when installing or modifying telephone lines. The exclamation point within an

equilatera l triangle is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the product.

Installation and Maintenance Guide

10

This symbol on the product is used to identify the following important information: Use only
with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide.

Use

When using your telephone equipment, basic safety precautions should always be followed to
reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.
2 Follow the instructions marked on the product.
3 Unplug this product from th e wall o utlet befor e clea ning. Do no t use l iquid cle aners or aer osol

cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to rest on the power cord. Do not locate this product where the cord will

be abused by persons walking on it.

8 Do not overload wa ll ou tlets and extension cords as this can result in the risk of fire or el ec tr ic

shock.

9 Never spill liquid of any kind on the product.
10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

11 Unplug this product from the wall outlet and refer servicing to qualified service personnel

under the following conditions:

a When the power supply cord or plug is damaged or frayed.
b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allow th e product t o dry out to s ee if it still opera tes; b ut do not open up the
product.

c If the product housing has been damaged.
d If the product exhibits a distinct change in performance.

12 Avoid using a telephone during an electrical storm. There may be a remote risk of electric

shock from lightning.

13 Do not use the telephone to report a gas leak in the vicinity of the leak.
14 Caution: To eliminate the possibili ty of accidental damage to cords, plugs, jacks, and the

15 Warning: Do not insert the plug at the free end of the handset cord directly into a wall or

P0993133 03

telephone, do not use sharp instruments during the assembly procedures.

baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the
handset.

16 Save these instructions .

International Regulatory Information

The CE Marking on thi s equipm ent indica tes comp liance w ith
the following:

This device conforms to Directive 1999/5/EC on Radio
Equipment and Telecommunications Terminal Equipment as
adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Hereby, Nortel Networks declares th at Enterprise Edge/Business Communications Manager
Model No. NT7B10xxxx, is in compliance with the essential requirements and othe r relevant
provisions of Directive 1999/5/EC.

Information is subject to change without n otice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022
(Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial and light industrial environment.

11

WARNING

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
The above warning is inserted for regulatory reasons. If any customer believes that
they have an interference problem, either because their Nortel Networks product
seems to cause interference or suffers from interference, they should contact their
distributor immediately. The distributor will assist with a remedy for any problems
and, if necessary, will have full support from Nortel Networks.

Installation and Maintenance Guide

12

Safety

WARNING!

Only qualified service personnel may install this equipment. The instructions in this
manual are intended for use by qualified service personnel only.

Risk of shock.

Ensure the Business Communications Manager is unplugged from the power socket
and that any telephone or network cables are unplugged before opening the
Business Communic ati ons Mana ger.

Read and follow installation instructions carefully

Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service
personnel having appropriate training and experience necessary to be aware of
hazards to whic h they are exposed in performing a tas k and of measures to minimize
the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are
possible with this equipment. To minimize risk to service personnel and users, the
Business Communic ati ons Mana ger sy ste m mu st be con nec ted to an outlet with a
third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming
available on meta l s ys te m surf ac es during power line fault events ne ar n etwo r k lin es .
These leakage currents normally safely flow to Protective Earth via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last whe n c abl ing to the unit. Specifically, operation s requiring the unit to be
powered down must have the network connections (exchange lines) removed first.

Additional Safety Information

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may be
connected to exposed plant:

• DTM interface

• WAN interface

• TCM Isolator

The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be
connected to exposed plant:

• BRIM Interface

• TCM extensions

• external music sources (MSCX)

• aux iliary ringer (AUX)

• paging system relay (PAGE)

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• serial port

• LAN interface

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and shall
NOT be connected to exposed plant:

•ATA II

Limited Warranty

Nortel Networks warrants this produc t against defects and malfunctions during a one (1) year period from the
date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the
exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty
period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished
materials. If it is necessary to replace the telephone set, it may be repl aced with a refurbished telephone of the
same design and color. If it should become necessary to repair or replace a defective or malfunctioning
telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced
telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you,
of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof
of the original purchase date is to be provided with all telephone sets returned for warranty repairs.

13

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular
telephone company. This warranty does not extend to damage to products resulting from improper installation
or operation, alteration, accident, neglect, abuse, misuse, fire or natu ral causes such as storms or floo ds, after
the telephone is in your possession.

Nortel Networks shall not be liable for any i ncidental or consequential damages, including, but not limited to,
loss, damage or expense directly or indirectly arising from the customers use of or inability to use this
telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply
to consequential damages for injury to the person in the case of telephones used or bought for use primarily
for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of
warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other
warranties, expressed or implied, including warranties or fitness for particular purpose an d mer chantability.

Warranty Repair Servic es

Should the set fail during the warranty period:

In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions. You will be responsible

for shipping charges, if any. When you return this telephone for warranty service, you must present proof of
purchase.

Installation and Maintenance Guide

14

After W arranty Service

Nortel Networks offers ongoing repair and support for this product. This service provides repair or
replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You are
responsible for all shipping charges. For further info rmation and shipping instructions:

In North America, contact our service information number: 1-800-574-1611.
Outside North America, contact your sales representative.

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are
legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void
the warranty.

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Contents

North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Telecommunication Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Telephone Company Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Use of a Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rights of the Telecommunications Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Canadian Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

US Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

International Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

15

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . 7

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Display Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 1
Introduction to the Business Communications Manager

Platform Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Business Communications Manager Field Replaceable Units . . . . . . . . . . . . . . . . . . 40

BCM200 Platform Base Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

BCM200 platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

BCM400 Platform Base Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installation and Maintenance Guide

16 Contents

BCM400 platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

BCM400 advanced function tray (AFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Platform Media Bay Module Bays and Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Base Function Tray Component Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Base function tray chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Base function tray interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Base function tray system status display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Media services card (MSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Main card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

I/O Interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Platform Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

BCM400 redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

RAID upgrade kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Telephony Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Media bay module LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Media bay module power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Trunk Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Station Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Specialized Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

BCM400 standard (STD) configuration hardware components . . . . . . . . . . . 47

BCM400 platform redundant feature option (RFO) configuration . . . . . . . . . . 49

BCM400 advanced function tray RAID status LEDs . . . . . . . . . . . . . . . . . . . . 51

MSC IP call processing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Main card connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

PCI riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

WAN interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Digital trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Caller ID trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Basic rate interface media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Digital station media bay module (DSM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4X16 Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Analog station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Digital enhanced cordless telecommunications (DECT)

media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Fiber expansion media bay module (FEM) . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Digital Drop & Insert MUX (DDIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

P0993133 03

Contents 17

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Portable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Companion System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

DECT System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

T7406 system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

NetVision system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Business Communications Manager Expansion Unit . . . . . . . . . . . . . . . . . . . . . . . . . 90

Chapter 2

Auxilliary Requirements and Installat ion Process Overview. . . . . . . . . . . 91

Computer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Preloading Java class Files On Your Workstation . . . . . . . . . . . . . . . . . . . . . . . . . 92

Optimizing Unified Manager Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Installation Process Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Installation Preparation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Environment Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Internal Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Digital Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Analog Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

System Equipment and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Companion equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Optional Companion equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Other cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

DECT Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Equipment for installing the platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . 98

C3050 CT2 Plus (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

C3050 Etiquette (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Chapter 3
Install the Business Communications Manager & Expansion Unit

Platform Base Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Install the Platform Base Chassis in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Attach the rack mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Mount the platform base chassis into an equipment rack . . . . . . . . . . . . . . . . . . 100

Install the Platform Base Chassis on the Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Install the Platform Base Chassis on a Flat Surface . . . . . . . . . . . . . . . . . . . . . . . . . 104

Install the Expansion Unit into a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Attach the mounting brackets to the Expansion Unit . . . . . . . . . . . . . . . . . . . . . . 104

Installation and Maintenance Guide

18 Contents

Mount the Expansion Unit to the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Install the Expansion Unit on a Flat Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Connect the Expansion Unit to the Business Communications Manager . . . . . . . . . 106

Chapter 4

Install, remove or replace the Media Bay Modules. . . . . . . . . . . . . . . . . . 109

Install a Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Shut down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Install a media bay module in the Business Communications Manager

Install a media bay module in the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . 111

Reconnect the equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Remove a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Remove a media bay module from the Business Communications Manager

Remove a media bay module from the expansion unit . . . . . . . . . . . . . . . . . . . . 115

Replace a Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Wire the Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Module Wiring Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Connect the Media Bay Modules to Service Providers . . . . . . . . . . . . . . . . . . . . . . . 119

Wire Media Bay Modules to Internal Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

FEM Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Connect the fiber cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Installation/Replacement Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Chapter 5

Business Communications Manager System Startup . . . . . . . . . . . . . . . 127

Check Power and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Connect the Data Networking Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Initialize the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

P0993133 03

Check system power and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Connect the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Connect wiring to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Connect wiring to the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Install the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Data parameter requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Default IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Connecting when there is an IP address conflict . . . . . . . . . . . . . . . . . . . . . . . . 137

Use of a null modem serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Null modem cable setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Display the configuration menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Ethernet crossover cable usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Set the crossover connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Contents 19

Configure your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Connect the Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Enter the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Regenerating keycodes after system replacement . . . . . . . . . . . . . . . . . . . . . . . 142

Chapter 6

Prepare Hardware for Maintenance or Upgrades . . . . . . . . . . . . . . . . . . . 143

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Controlled System Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Shut down the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Shut down the system hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Restart the System after Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Restore the System to Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Software Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Base Function Tray Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Remove the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Install the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Remove the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Install the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Advanced Function Tray Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Remove the advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Install the advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Remove and Install the Platform Base Chassis Top Cover . . . . . . . . . . . . . . . . . . . . 161

Remove the platform base chassis top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Install the platform base chassis top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Chapter 7

Hard Disk Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Remove a Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Remove a hard disk cage from a BCM200 platform base chassis . . . . . . . . . . . 166

Remove a hard disk cage from a BCM400 platform base chassis . . . . . . . . . . . 168

Remove a hard disk from the hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Install a New Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Install a hard disk into a hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Install a hard disk cage in a BCM200 platform base chassis . . . . . . . . . . . . . . . 173

Install a hard disk cage in a BCM400 platform base chassis . . . . . . . . . . . . . . . 175

Initialize the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Chapter 8

Install or Replace a Cooling Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Cooling Fan Replacement Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Installation and Maintenance Guide

20 Contents

Troubleshooting Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Remove a BCM400 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Install a BCM400 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Remove a BCM200 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Install the BCM200 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Remove an expansion unit fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Install an expansion unit fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Chapter 9

Replace or Upgrade a Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Replace a Standard Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Remove a BCM200 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Install a BCM200 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Remove a BCM400 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Install a BCM400 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Upgrade to a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Remove the PSU status connector jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Install a redundant power supply cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Remove a BCM400 redundant power supply cage . . . . . . . . . . . . . . . . . . . . . . . 210

Install a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Remove a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Chapter 10

Replace Data Cards and Processing Hardware . . . . . . . . . . . . . . . . . . . . 217

System status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Card Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Remove the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Install the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Initialize a new WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Remove the media services card (MSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Install the media services card (MSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Install the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Replace the Processor Expansion Card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Remove the processor expansion card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Install a processor expansion card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Replace Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Remove the dual in-line memory module (DIMM) card . . . . . . . . . . . . . . . . . . . . 235

Install the dual in-line memory module (DIMM) card . . . . . . . . . . . . . . . . . . . . . . 237

Replace the Clock/Calendar Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Remove the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Install a new clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

P0993133 03

Contents 21

Chapter 1 1

Install Telephones and Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Central answering position (CAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Emergency T e lephone Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Install IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Install Radio-Based Portable Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Companion portable system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

DECT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

T7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Moving Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Chapter 12

Install Companion or DECT Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

The Companion Wireless System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Companion components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Companion Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Install the base station remote power interconnect (RPI) unit . . . . . . . . . . . . . . . 251

Mount the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

RPI wiring and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Install a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Position the Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Attach a Companion Base Station to a wall or ceiling . . . . . . . . . . . . . . . . . . . . . 262

Companion set registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

System restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Install an external antenna and lightning surge protection . . . . . . . . . . . . . . . . . 265

Read before you install equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Antenna installation (United States of America) . . . . . . . . . . . . . . . . . . . . . . 265

Install a lightning surge protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Install an antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Install DECT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Chapter 13

Install Analog Terminal Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Operating requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Analog transmission parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

(North American systems only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Connect the Business Communications Manager ATA 2 . . . . . . . . . . . . . . . . . . . . . 280

Installation and Maintenance Guide

22 Contents

Mount the Business Communications Manager ATA 2 . . . . . . . . . . . . . . . . . . . . . . . 281

Determine the ATA 2 extension number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Configure the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

ATA 2 Data Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Data transmission requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

FAX and modem transmission compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Install a Data Communication Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Chapter 14

Install Optional Telephony Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Media Service Card Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Install an auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Activate auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Connect the external paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Connect an external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Test the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Music on hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Chapter 15

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Access the System Status Monitor to Monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . 292

Business Communications Manager does not Function . . . . . . . . . . . . . . . . . . . . . . 295

Emergency T e lephone Does Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

ATA 2 Does Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Check the ATA 2 wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Check for dial tone at the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Check for trunk line dial tone to the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Appendix A

System Regio n A tt ri b u te s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Core Software and Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Language Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Caller ID Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Companding Law by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

ISDN Line Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Mobility Services by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Media Bay Module Availability by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Trunk Availability by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Define Time Zones by Country and Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

System Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

P0993133 03

Contents 23

Appendix B

Telephony Hardware Selection and Settings . . . . . . . . . . . . . . . . . . . . . . 313

Media Bay Module System Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Trunk media bay module selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Station media bay module selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Upgrade from an existing Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Determine system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Understand DS30 numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Setting offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Determining module channel requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Set Media Bay Module Dip Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Rules for Assigning DS30 Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Notes about assigning modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Choose the assigned order for modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Determine module DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Set the media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Line and extension numbers for specific modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

DTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

DDIM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

CTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

ASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

DSM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

DSM16/DSM 32 single density switch settings (upgraded system) . . . . . . . 338

DSM16+ and DSM 32+ double density switch settings (upgraded system) . 340

DSM16/DSM 32 single density switch settings (new 3.0 system) . . . . . . . . 341

DSM16+ and DSM 32+ double density switch settings (new 3.0 system) . . 342

DECT switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Appendix C

Media Bay Module Combinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Combining CTMs and 4X16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Fully-loaded Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

DECT Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Changing Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Set DNs and Port Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Installation and Maintenance Guide

24 Contents

Appendix D

System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Telephony Features and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Data Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

P0993133 03

Figures

Figure 1 Acrobat Reader display setup selections . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 2 Business Communications Manager core system components overview 39

Figure 3 BCM200 platform base chassis and primary components . . . . . . . . . . . . 44

Figure 4 BCM200 platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Figure 5 BCM400 platform base chassis and primary components . . . . . . . . . . . . 46

Figure 6 BCM400 platform base chassis (standard configuration) . . . . . . . . . . . . 48

Figure 7 BCM400 platform base chassis (RFO configuration) . . . . . . . . . . . . . . . . 49

Figure 8 Advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Figure 9 Advanced function tray RAID status LEDs . . . . . . . . . . . . . . . . . . . . . . . . 51

Figure 10 Media bay module filler blanking plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Figure 11 BCM200 media bay module bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Figure 12 BCM400 Media bay module bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Figure 13 BCM200 media bay module backplane . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Figure 14 BCM400 media bay module backplane . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Figure 15 Base function tray hardware and chassis . . . . . . . . . . . . . . . . . . . . . . . . 54

Figure 16 Base function tray faceplate ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Figure 17 Business communication manager base function tray

Figure 18 BCM200 Media services card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 19 BCM400 Media services card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 20 Main card connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Figure 21 Card connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 22 PCI Riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Figure 23 PCI Riser card connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Figure 24 WAN interface card (international version) . . . . . . . . . . . . . . . . . . . . . . . . 63

Figure 25 WAN interface card (North American version) . . . . . . . . . . . . . . . . . . . . . 63

Figure 26 Modem card and interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 27 I/O interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 28 BCM200 and BCM400 (STD) platform power supply (rear view) . . . . . . 65

Figure 29 Standard power supply connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Figure 30 BCM400 platform redundant power supply and modules . . . . . . . . . . . . 66

Figure 31 BCM400 Redundant power supply connectors . . . . . . . . . . . . . . . . . . . . 66

Figure 32 BCM200 standard hard disk and cage . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Figure 33 BCM400 standard hard disk and cage . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Figure 34 BCM200/400 2xHDD + RAID controller . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Figure 35 Cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Figure 36 Telephony hardware components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 37 Module Power and Status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Figure 38 Rear of modules showing DS256 channel and power connectors . . . . . . 73

Figure 39 Underside of module showing DIP switches . . . . . . . . . . . . . . . . . . . . . . 74

25

system status display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installation and Maintenance Guide

26 Figures

Figure 40 Digital Trunk Interface Module (DTM) faceplate . . . . . . . . . . . . . . . . . . . . 75

Figure 41 CTM and CTM8 LEDS and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Figure 42 ISDN BRI media bay module LEDs and jacks . . . . . . . . . . . . . . . . . . . . . 77

Figure 43 Faceplates of DSM 16+ and DSM 32+ . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Figure 44 Faceplate of 4X16 module LEDS, connectors, and jacks . . . . . . . . . . . . 80

Figure 45 ASM 8 front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Figure 46 DECT faceplate with eight RJ45 connectors . . . . . . . . . . . . . . . . . . . . . . 82

Figure 47 Fiber expansion media bay module (FEM) LEDs . . . . . . . . . . . . . . . . . . 83

Figure 48 Digital Drop & Insert (DDIM) faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Figure 49 Business communication manager DS256 connectors and

Figure 50 Installation and initialization overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Figure 51 Attach the rack mount bracket to the BCM200 chassis . . . . . . . . . . . . . 100

Figure 52 Attach the rack mount bracket to the BCM400 chassis . . . . . . . . . . . . . 100

Figure 53 Fasten the BCM200 platform base chassis to an equipment rack . . . . . 101

Figure 54 Fasten the BCM400 platform base chassis to an equipment rack . . . . . 101

Figure 55 Attach the wall-mount brackets to the BCM200 platform base chassis . 103
Figure 56 Attach the wall-mount brackets to the BCM400 platform base chassis . 103

Figure 57 Attach the rack mounting bracket to the expansion unit . . . . . . . . . . . . . 105

Figure 58 Fasten the expansion unit to the equipment rack . . . . . . . . . . . . . . . . . 106

Figure 59 DS256 connector on the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . 107

Figure 60 Business Communications Manager platform base chassis

Figure 61 Overview of installing a media bay module . . . . . . . . . . . . . . . . . . . . . . 109

Figure 62 Overview of removing a media bay module . . . . . . . . . . . . . . . . . . . . . . 113

Figure 63 Remove a BCM200 media bay module . . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 64 Remove a BCM400 media bay module . . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 65 Remove the expansion unit front bezel . . . . . . . . . . . . . . . . . . . . . . . . . 115

Figure 66 Overview of module replacement process . . . . . . . . . . . . . . . . . . . . . . . 116

Figure 67 Trunk and station wiring overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Figure 68 DTM RJ48C wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 69 CTM RJ11 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 70 BRIM S/T RJ45 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Figure 71 Wiring for DSM 16, 4X16, and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . 122

Figure 72 Wiring for an ASM 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 73 Module power and status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Figure 74 Base function tray data cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Figure 75 Serial pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Figure 76 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Figure 77 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Figure 78 Prepare for maintenance overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Figure 79 Base function tray replacement overview . . . . . . . . . . . . . . . . . . . . . . . 149

Figure 80 Remove the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

DS258 connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

P0993133 03

Figures 27

Figure 81 Install the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Figure 82 Remove the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 83 Install the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Figure 84 Advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Figure 85 Advanced function tray replacement overview . . . . . . . . . . . . . . . . . . . . 157

Figure 86 Remove the advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Figure 87 Install the advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Figure 88 Remove the BCM200 top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 89 Remove the BCM400 top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 90 Install the BCM200 top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Figure 91 Install the BCM400 top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Figure 92 Hard disk replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Figure 93 Detach the hard disk cage from the BCM200

platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Figure 94 Detach the hard disk cage from the BCM400

advanced function tray chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Figure 95 Remove the hard disk from the hard disk cage . . . . . . . . . . . . . . . . . . . 170

Figure 96 Remove the primary hard disk from the RAID hard disk cage . . . . . . . . 170

Figure 97 Install a BCM200 hard disk in the hard disk cage . . . . . . . . . . . . . . . . . 172

Figure 98 Install a BCM400 hard disk in the hard disk cage . . . . . . . . . . . . . . . . . 172

Figure 99 Install the programmed hard disk into the RAID hard disk cage . . . . . . 173

Figure 100 Insert the hard disk cage into the BCM200 platform base chassis . . . . 174

Figure 101 Insert the hard disk cage to the BCM400

advanced function tray chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Figure 102 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Figure 103 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Figure 104 Chassis cooling fan replacement overview . . . . . . . . . . . . . . . . . . . . . . 179

Figure 105 Remove the BCM400 fan access panel . . . . . . . . . . . . . . . . . . . . . . . . . 181

Figure 106 Disconnect the fan cable from the I/O card . . . . . . . . . . . . . . . . . . . . . . 181

Figure 107 Remove the snap rivets from the BCM400 fan access panel . . . . . . . . 182

Figure 108 Fan chassis mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Figure 109 Insert the snap rivets into the BCM400 fan access panel . . . . . . . . . . . 183

Figure 110 Connect the fan cable(s) to the I/O card . . . . . . . . . . . . . . . . . . . . . . . . 184

Figure 111 Install the fan access panel to the platform base chassis . . . . . . . . . . . 184

Figure 112 Disconnect the BCM200 fan cable from the I/O card . . . . . . . . . . . . . . . 186

Figure 113 Remove the snap rivets from the BCM200 platform base chassis . . . . 186

Figure 114 Insert the snap rivets into the BCM200 platform base chassis . . . . . . . 187

Figure 115 Fan screws location in expansion unit, 2.0 models. . . . . . . . . . . . . . . . . 189

Figure 116 Fan screws location in expansion unit, 2.5 redundancy models. . . . . . . 189

Figure 117 Standard power supply replacement overview . . . . . . . . . . . . . . . . . . . . 192

Figure 118 Remove the BCM200 MSC guide bracket . . . . . . . . . . . . . . . . . . . . . . . 193

Figure 119 Remove the I/O card from the BCM200 platform base chassis . . . . . . . 194

Figure 120 Remove the BCM200 power supply chassis screws . . . . . . . . . . . . . . . 194

Installation and Maintenance Guide

28 Figures

Figure 121 Install the BCM200 power supply chassis screws . . . . . . . . . . . . . . . . . 195

Figure 122 Power and hard disk cable routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Figure 123 Install the I/O card in the BCM200 platform base chassis . . . . . . . . . . . 196

Figure 124 Install the BCM200 MSC guide bracket . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 125 Tie-wrap excess P1 power cable length . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 126 Remove the BCM400 power supply chassis screws . . . . . . . . . . . . . . . 200

Figure 127 Remove the power supply and support bracket . . . . . . . . . . . . . . . . . . . 200

Figure 128 Fasten the power supply support bracket cables . . . . . . . . . . . . . . . . . . 201

Figure 129 Fasten the power supply support bracket to the platform base chassis 202

Figure 130 Fasten the standard power supply to the platform base chassis . . . . . . 202

Figure 131 Redundant power supply upgrade overview . . . . . . . . . . . . . . . . . . . . . 204

Figure 132 Remove the PSU status connector jumper . . . . . . . . . . . . . . . . . . . . . . 205

Figure 133 Remove the BCM400 power supply adapter tab

Figure 134 Remove the power supply knockout bracket . . . . . . . . . . . . . . . . . . . . . 206

Figure 135 Fasten the power supply support bracket cables . . . . . . . . . . . . . . . . . . 207

Figure 136 Attach the redundant power supply cage . . . . . . . . . . . . . . . . . . . . . . . . 208

Figure 137 Install a new cable clamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Figure 138 Install a cable grommet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Figure 139 Remove the BCM400 redundant power supply chassis screws . . . . . . 211

Figure 140 Remove the redundant power supply cage and support bracket . . . . . . 212

Figure 141 Install the power supply modules into the power supply cage . . . . . . . . 213

Figure 142 BCM400 platform redundant power supply (rear view) . . . . . . . . . . . . . 213

Figure 143 Remove the power supply module from the power supply cage . . . . . . 215

Figure 144 Base function tray interior components . . . . . . . . . . . . . . . . . . . . . . . . . 218

Figure 145 Card replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Figure 146 Remove the WAN card and PCI cover plate . . . . . . . . . . . . . . . . . . . . . 220

Figure 147 Install the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Figure 148 Configuration main menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Figure 149 Platform initialization menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Figure 150 Initialize menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Figure 151 MSC chassis mounting screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Figure 152 Modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Figure 153 PEC replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Figure 154 Remove the processor expansion card (PEC III) . . . . . . . . . . . . . . . . . . 232

Figure 155 Insert the processor expansion card (PEC III) . . . . . . . . . . . . . . . . . . . . 234

Figure 156 Memory replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Figure 157 Remove and replace the dual in-line memory module . . . . . . . . . . . . . . 236

Figure 158 Battery replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Figure 159 Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Figure 160 Overview of installing a Companion system . . . . . . . . . . . . . . . . . . . . . . 249

Figure 161 RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

from the support bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

P0993133 03

Figures 29

Figure 162 RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Figure 163 Open the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Figure 164 RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Figure 165 RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Figure 166 Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Figure 167 Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Figure 168 Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Figure 169 Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Figure 170 Installed antenna and lightning surge protectors (USA) . . . . . . . . . . . . . 266

Figure 171 Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Figure 172 Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . 268

Figure 173 Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . 270

Figure 174 Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . 271

Figure 175 Install the outdoor omnidirectional external antenna (Canada) . . . . . . . 273

Figure 176 Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . 274

Figure 177 R451 connectors on the DECT media bay module . . . . . . . . . . . . . . . . 276

Figure 178 Insertion Loss from the CO to the single-line telephone . . . . . . . . . . . . 278

Figure 179 Single line telephone installation overview . . . . . . . . . . . . . . . . . . . . . . . 280

Figure 180 ATA 2 pin outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Figure 181 ATA 2 top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Figure 182 ATA 2 back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Figure 183 Data communication device installation overview . . . . . . . . . . . . . . . . . 285

Figure 184 Auxiliary ringer jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Figure 185 Audio input jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Figure 186 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Figure 187 Music on hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Figure 188 SSD board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Figure 189 LED locations on the face of the base function tray . . . . . . . . . . . . . . . . 293

Figure 190 System Status Monitor LED Display screen . . . . . . . . . . . . . . . . . . . . . . 294

Figure 191 System Status Monitor LED Settings record . . . . . . . . . . . . . . . . . . . . . 294

Figure 192 Process for determining modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Figure 193 DS30 model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Figure 194 Offsets are part of DS30 channel line groups . . . . . . . . . . . . . . . . . . . . 319

Figure 195 Space requirements for media bay modules,

on a per-DS30 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Figure 196 Space requirements for special media bay modules . . . . . . . . . . . . . . . 321

Figure 197 Assigning single-density modules to the DS30 channel hierarchy . . . . . 325

Figure 198 Assigning double density modules to the DS30 channel hierarchy . . . . 326

Figure 199 How to use the configuration map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Figure 200 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Installation and Maintenance Guide

30 Figures

P0993133 03

Tables

Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Table 2 Card field replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Table 3 Chassis field replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Table 4 Hard drive field replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Table 5 Power supply field replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 6 Cooling fan field replaceable units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 7 Media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 8 Media bay module list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Table 9 Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Table 10 DTM LED functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Table 11 Station module regional availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Table 12 Specialized modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Table 13 DSM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Table 14 ASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Table 15 Extension comparison chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Table 16 Business Communications Manager LED states . . . . . . . . . . . . . . . . . . 129

Table 17 Module power and status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Table 18 DB25 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Table 19 RS-422/EIA 530 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Table 20 V.35 Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Table 21 DB15 X.21 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Table 22 Serial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Table 23 Fan and temperature LEDs on the base function tray . . . . . . . . . . . . . . 180

Table 24 Power supply LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Table 25 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Table 26 RPI Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Table 27 Cable distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Table 28 Input wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Table 29 RPI-8 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Table 30 RPI-16 BIX wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Table 31 Minimum distance between office areas and base stations . . . . . . . . . . 262

Table 32 Clearance for the base stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Table 33 UTAM messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Table 34 LED Display screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Table 35 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . 299

Table 36 Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Table 37 South/Central America language breakout . . . . . . . . . . . . . . . . . . . . . . 300

Table 38 Companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Table 39 ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Table 40 ISDN services, by Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

31

Installation and Maintenance Guide

32 Tables

Table 41 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Table 42 Module availability, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Table 43 Trunk availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Table 44 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Table 45 BRI and PRI line types (DTM and BRI modules) . . . . . . . . . . . . . . . . . . 306

Table 46 Time/date formats based on language . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Table 47 Region defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Table 48 Determining trunk module requirements . . . . . . . . . . . . . . . . . . . . . . . . 314

Table 49 Station media bay modules required . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Table 50 Matching modules to DS30 channel capacity . . . . . . . . . . . . . . . . . . . . 321

Table 52 Possible trunk media bay module DIP switch settings . . . . . . . . . . . . . . 328

Table 53 Possible station media bay module DIP switch settings . . . . . . . . . . . . 329

Table 54 DTM switch settings (T1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Table 55 DTM switch settings (North American PRI) . . . . . . . . . . . . . . . . . . . . . . 332

Table 56 DTM switch settings (E1 and UK PRI) . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Table 57 DDIM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

Table 58 BRIM S/T switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Table 59 CTM and CTM8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Table 60 4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Table 61 ASM8 settings for upgraded 2.5 systems and new 3.0 systems . . . . . . 337

Table 62 DSM 16/DSM 16+ and DSM 32/DSM32+

Table 63 DSM 16+ and DSM32+ double density switch settings

Table 64 DSM 16/DSM 16+ and DSM 32/DSM32+

Table 65 DSM 16+ and DSM32+ double density switch settings

Table 66 DECT module settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Table 67 FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Table 68 CTMs combined with 4X16 modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Table 69 DSM combined with 2 DTMs and 2 ASMs . . . . . . . . . . . . . . . . . . . . . . . 346

Table 70 All station modules set for double density . . . . . . . . . . . . . . . . . . . . . . . 347

Table 71 Two double density DSMs, plus a single-density DSM for Companion . 348

Table 72 Three BRI modules, two DSM 32s and 1 DECT module . . . . . . . . . . . . 349

Table 73 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

single density switch settings for 2.5 systems upgraded to 3.0 . . . . . . . 339

for 2.5 systems upgraded to 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

single density switch settings for new 3.0 systems . . . . . . . . . . . . . . . . 341

for new 3.0 systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

P0993133 03

Preface

This guide describes how to install, initialize and maintain the hardware for the Busines s
Communications Manager BCM200 and BCM400 systems.

Information in these chapters explains:

• how to set up the system hardware

• how to start and initialize the system hardware

• how to troubleshoot and maintain the hardware

To use this guide, you must:

• be a Nortel Networks in staller with Business Communications Manager certification

• know basic Nortel Networks terminology

Display Tips

You can read this publicati on from your computer mon itor or printed h ard copy. For best on-screen
display results, use Adobe Acrobat Reader (TM) version 4.0 or 5.0.

33

If you use Adobe Acrobat Reader, version 4.0, perform the following to optimize the illustrations:

• Increase display magnification

• Print the document

For Adobe Acrobat Reader, version 5.0, perform the following steps to optimize the graphical
display:

1 Start the Adobe Acrobat Reader, version 5.0 application.
2 From the top line menu, select: Edit -->Preferences -->General.
3 Select Display, from the preferences menu at the left side of the setup screen.
4 Select the following smoothing options from the Display setup screen:

• Smooth Text

• Smooth Line Art

• Smooth Images

See Figure 1 to review Acroba t Reader version 5.0 display selections.

Business Communication Manager 3.0 Installation and Maintenance Guide

34 Preface

Figure 1 Acrobat Reader display setup selections

Symbols used in this guide

This guide uses the following symbols to draw your attention to important information:

Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.

Warning: Warning Symbol
Alerts you to conditions where you can cause the system to work improperly or to fail.

Note: Note Symbol
Alerts you to important information.

Tip: Tip Symbol
Alerts you to additional information that can help you perform a task.

P0993133 03

Warning: Grounding Symbol.
Alerts you to ground your self with an ant ista tic ground ing strap before perfo rming th e
maintenance procedure.

Warning: Disconnect Symbol
Alerts you to remove the Business Communications Manager and Business
Communications Manager expansion cabinet power cords from the AC outlet before
performing any maintenance procedure.

Text conventions

This guide uses the following text conventions:

Preface 35

bold Courier text

italic text Indicates file and directory names, new terms, book titles, Web

bold text Indicates command names, s creen t itles, o ptions a nd text for a graphi cal

angle brackets (< >) Indicates a keyboard key press or simultaneous key presses, i.e.

Acronyms

This guide uses the following acronyms (alphabetical order):

ANSI American National Standards Institute
ASM Analog station media bay module
AWG Americ an wire gau ge
BIOS Basic input output system
BPS Bits per second
BRI Basic rate interface media bay module
CAP Central answering position
CIR Committed information rate
CLID Calling line identification
CSMA/CD Carrier sense multiple access/collision detect
CSU Channel service unit
CTM Calling line trunk module
DECT Digital enhanced cordless telecommunications

Indicates command names and opti ons and te xt that you nee d to ente r in
a command-line interface.

Example: Use the
Example: Enter

dinfo command.

show ip {alerts|routes}.

addresses, and variables in command syntax descriptions.

user inter face (GUI).

<ENTER> or <CTRL j>

Business Communication Manager 3.0 Installation and Maintenance Guide

36 Preface

DIMM Dual in-line memory module
DLCI Data link connection indentifier
DN Directory number
DNS Domain name server
DPNSS Digital private network signalling system
DRT Delayed ring transfer to prime
DSM Digital station media bay module
DTM Digital Trunk media bay module
DTMF Dual tone multifrequency.
FEM Fiber expansion media bay module
HTTP Hypertext transfer protocol
Hz Hertz
I/C Intercom
IP Internet protocol
ISDN Integrated services digital network
Kbyte Kilobyte
LAN Local area network
MCDN Meridian customer-defined network protocol
MHz Megahertz
MSC Media services card
NIC Network interface card
OPX Off premises extension
PBX Private branch exchange
PCI Peripheral component inter con ne ct
PEC III Processor expansion card, version III
PRI Primary rate interface
PSTN Public switched telephone network
QoS Quality of service
QSIG Q reference point signalling
RAM Random access memory
ROM Read only memory
SAPS Station auxiliary power supply
TAPI Telephony application program interface
TCP/IP Transmission control protocol/internet protocol
UTAM UTAM Inc.
VoIP Voi ce over IP
WAN Wide area network

P0993133 03

Related publications

The following documents provide further information about the Business Communications
Manager, related media bay modules, extension equipment, and system applications and software:

• Business Communications Manager 3.0 Programming and Operations Guide (P0993211)

describes core system operational configuration and how to program the Business
Communications Manager equipment.

• Telephone Features Programming Guide (P0993136) provides feature descriptions and

programming for the numerous telephone features available to users through the buttons on
digital telephone sets.

• Business Communications Manager 3.0 BIX Box Wiring Guide (P0993134) provides

illustrations for correctly wiring internal cable connections to telephones.

• All optional Business Communi cations Manager applicati ons have installa tion and user gu ides

specific to that application. For an overview of these application user guides , refe r to

“Telephony Features and Options” on page 353.

Preface 37

Guide type

CallPilot applications CallPilot Manager Set Up and Operation Guide P0919415

Call center applications Call Center Set Up and Operation Guide P0919436

Applications Personal Call Manager User Guide P0936569

Installation & Maintenance LAN CTE Configuration Guide P0993138

Title CPC code

CallPilot Reference Guide P0919417
CallPilot Fax Set up & Operation Guide P0919426
CallPilot Fax User Guide P0919427
CallPilot Message Networking Setup and Operation Guide P0919429
CallPilot Message Networking User Guide P0919430
CallPilot Programming Record P0941757
CallPilot Unified Messaging Installation and Maintenance Guide P0945074

Call Center Agent User Guide P0919437
Call Center Supervisor User Guide P0919438
Call Center Reporting Set Up and Operation Guide P0919439
Multimedia Call Center Setup and Operation Guide P0935737
Multimedia Call Center Web Developers Guide P0935740

Attendant Console Setup and Operation Guide P0936570
Attendant Console User Guide P0936571
Call Detail Recording System Administration Guide P0993139

IP Telephony Configuration Guide P0993474

Business Communication Manager 3.0 Installation and Maintenance Guide

38 Preface

How to Get Help

Your local distributor provides technical support for your Business Communications Manager
system or has access to that information through a Technical Service Center (TSC).

If you require non-technical support, contact 1-800-4NORTEL (1-800-466-7835), choose option
3, Sales or Pre-Sales Support)

P0993133 03

Chapter 1
Introduction to the Business Communications
Manager Platform Hardware

The Nortel Networks Business Communications Manager (BCM) system provides private
network and telephony management capability to small and medium-sized businesses. The
Business Communications Man ager int egrates voice and data capa bilities, VoIP gat eway functi ons
and quality of service (QoS) data-routing features into a single te lephony system. Business
Communications Manager is a compact system that allows you to create and provide telephony
applications for use in a business environment.

The Business Communications Manager system includes software and hardware components that
provide data networking, telephony service, voice messaging and service applications.

The Business Communications Manager requires vers ion 3.0 software and is available in the
following three product configurations:

• BCM200

• BCM400 Standard (STD)

• BCM400 Redundant feature option (RFO)

39

Figure 2 provides an overview of the core Business Communications Manager system.

Figure 2 Business Communica tio ns Man age r c ore sys tem co mpo nents ove rvie w

Internal sets

“Telephones and adapters”
on page 85

“Installation Process
Overview” on page 93

Business Communications Manager

Business Communications
Manager features

Appendix D, “System Options

PSTN

Note: Some of the components described in this document are not available in all areas.
Ask your Business Communications Manager sales agent for information about
availability.

WAN network

“Data networking
components ” on p a ge 62

External sets

Installation and Maintenance Guide

40 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Business Communications Manager Field Replaceable Units

Table 2 provides a list of field replaceable units (FRUs) for the BCM200 and BCM400 base

hardware platforms. Use Table 2 to Table 7 as a reference when you need to order, replace or
install component har dware. The tables indicate the componen t’s product engineering code (PEC),
and references to the description and installation pr oce dur es. Note that the codes may change over
time; consult the catalogue for the latest information.

Table 2 Card field replaceable units

Installation

Component description BCM200 PEC BCM400 PEC FRU Description

procedure

BCM embedded modem NTAB9854 NTAB9854 Modem card on

page 63

Media services card NT5B15AAAK NT5B15AAAH Media services

card (MSC) on

page 57

Media services PEC III NTBB80AAAB NTBB80AAAB page 60 Install a

WAN interface card with CSU/
V.35 (North America only)

WAN interface card with CSU/
V.35/ X.21 (International only)

256MB memory module NTAB3421 NTAB3421 Main card on

Table 3 Chassis field replaceable units

Component description BCM200 PEC BCM400 PEC FRU Description

NTAB3212 NTAB3212 WAN interface

card on page 62

NTAB3213 NTAB3213 WAN interface

card on page 62

page 60

Install the modem
card on page 229

Install the media
services card
(MSC) on page

226

processor
expansion card
(PEC) on page

233

Install the WAN
card on page 221

Install the WAN
card on page 221

Install the dual
in-line memory
module (DIMM)
card on page 237

Installation
procedure

Base function tray NTAB9858 NTAB9857 Base Function

Tray Component
Hardware on

page 54

P0993133 03

Install the base
function tray on

page 151

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 41

Table 3 Chassis field replaceable units

Installation

Component description BCM200 PEC BCM400 PEC FRU Description

Wall mount kit NTAB3422 NTAB3422 Install the

procedure

Platform Base
Chassis on the
Wall on page 102

BCM Field redundancy upgrade
kit

Table 4 Hard drive field replaceable units

Component description BCM200 PEC BCM400 PEC FRU description

BCM 3.0 hard drive,
Programmed (20GB)

BCM RAID upgrade kit NTAB9861 NTAB3418 RAID upgrade kit

Not applicable NTAB3420 BCM400 platform

redundant
feature option
(RFO)
configuration on

page 49

NTAB3392 NTAB3392 Hard Disk on

page 67

on page 67

•Upgrade to a

redundant power
supply on page

203

•Hard Disk

Replacement
Procedures on

page 165

•Install or

Replace a
Cooling Fan on

page 179

Installation
procedure

Install a New
Hard Disk on

page 171

Hard Disk
Replacement
Procedures on

page 165

BCM replacement blank hard
drive

NTAB3316 NTAB3316 Hard Disk on

page 67

Installation and Maintenance Guide

Hard Disk
Replacement
Procedures on

page 165

42 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Table 5 Power supply field replaceable units

Installation

Component description BCM200 PEC BCM400 PEC FRU Description

procedure

BCM Universal power supply NTAB3423 NTAB3423 Platform Power

Supply on page

65

BCM400 redundant power
supply module (single)

Not applicable NTAB3419 BCM400

redundant power
supply on page

66

Table 6 Co oli ng fan fiel d repla ce abl e units

Component description BCM200 PEC BCM400 PEC FRU Description

BCM2.5/BCM400 Cooling fan
(4-wire base unit)

BCM Expansion Unit Cooling
Fan FRU

Not applicable NTAB3315 Cooling Fan on

page 68

Not applicable NTAB9650 Cooling Fan on

page 68

BCM200 Chassis cooling fan NTAB3424 Not applicable Cooling Fan on

page 68

Replace a
Standard Power
Supply on page

192

Upgrade to a
redundant power
supply on page

203

Installation
procedure

Install a BCM400
cooling fan on

page 182

Install an
expansion unit
fan on page 190

Install the
BCM200 cooling
fan on page 187

Table 7 Media bay module

Component description BCM200 PEC BCM400 PEC FRU Description

BCM MBM Bay Filler Blanking
Plate FRU

DTM MBM NT7B04AAAC NT7B04AAAC

NTAB3279 NTAB3279 BCM MBM Metal

filler

Digital trunk media
bay module

on

page 75

CTM4 - CLID Trunk MBM NT5B18AAAD NT5B18AAAD

Caller ID trunk
media bay module

on page 76

CTM8-CLID MBM NT5B18ABAA NT5B18ABAA

Caller ID trunk
media bay module

on page 76

BRI S/T MBM NT7B76AAAH NT7B76AAAH

Basic rate interfa ce
media bay module

on page 77

P0993133 03

Installation
procedure

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 43

Table 7 Media bay module

Component description BCM200 PEC BCM400 PEC FRU Description

Installation
procedure

DSM-16+ MBM NT7B08AAAD NT7B08AAAD Digital station

media bay module

on page 78

(DSM)

DSM-32+ MBM NT7B09AAAC NT7B09AAAC

CMB4X16 MBM NT5B42AAAA NT5B42AAAA

Digital station
media bay module

on page 78

(DSM)
4X16 Media Bay

on page

Module

79

ASM8 MBM NT7B16AAAE NT7B16AAAE

Analog station
media bay module

on page 80

FEM6 MBM NT7B07AAAC NT7B07AAAC

DDIM MBM NT5B52AAA NT5B52AAA

Fiber expansion
media bay module
(FEM) on page 82

Digital Drop &
Insert MUX (DDI M)

on page 83

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Install a Media
Bay Module on

page 109

Installation and Maintenance Guide

44 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

s

BCM200 Platform Base Hardware

The BCM200 platform base hardware has the following primary components:

• 1 x Platform base chassis (see “BCM200 platform base chassis” on page 44)

• 2 x Media bay module bays (MBM) (see “Media bay modules (MBMs)” on page 71)

• 1 x Sliding base functi on tray (BFT) (see “Base Function Tray Component Hardware” on page

54)

Figure 3 illustrates the BCM200 configuration primary components. The figure shows the base

function tray installed in the BCM200 platform base chassis.

Figure 3 BCM200 platform base chassis and primary components

Base function tray

2 x Media bay module (MBM) bay

Platform
base
chassis

Base function
tray latch

BCM200 platform base chassis

The BCM200 platform bas e c hassis design provides multiple points of access to the base platform
hardware components. The front of the chassis has three assemblies that house one base function
tray and two media bay modules (MBMs). The rear of the chassis provides mount points for the
fan and power supply. The rear of the chassis also has a removeable panel to provide access to the
hard disk. The top cover has a removable section to allow access to the cables, connectors, power
supply, hard disk and cooling fan.

Rack mount brackets allow you to install the chassis in a server rack. An optional wall mount
bracket is avialable separately. Rubber feet attach under the platform base chassis if you want to
place the Business Communications Manager unit on a flat surface. For furt her information on
chassis bracket installation, refer to Chapter 3, “Install the Business Communications Manager &

Expansion Unit Platform Base Chassis’.

MBM
ejector

P0993133 03

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 45

The chassi s interior contains the following hardware components:

• 1 x Programed hard drive (or field redundancy upgrade provides an additional hard disk and

RAID controller card) - see “Hard Disk” on page 67.

• 1 x Auto-sensing power supply (standard) - see “Platform Power Supply” on page 65.

• 1 x System cooling fan - see “Cooling Fan” on page 68.

Figure 4 shows the location of the hardware components in the BCM200 platform base chassis.

Nortel Networks recommends that you know the location of the different components before
attempting to install or maintain the system.

Figure 4 BCM200 platform base chassis

Front view

Rear view

Fan

Hard disk

I/O card

Base function
tray (x1)

Media bay module
backplane connectors

Media bay
module bays (x2)

Removable cover

Power supply

Media bay module
backplane

Power supply
bay

Fan
exhaust

Hard disk bay
(removeable
panel)

Installation and Maintenance Guide

Rack-mount
adapter anchor
points

46 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

s

BCM400 Platform Base Hardware

The BCM400 platform consists of a platform base chassis equipped with advanced and base
function trays, and four media bay module bays. The advanced function tray cont ains a hard disk
and a bay for future use. The base function tray provides call processing functions and interface
connections. The media bay modules provide telephony features.

Rack mount brackets allow you to inst al l the chassis in a server rack. Rubber feet attach under the
platform base chassis if you want to mount the Business Communications Manager unit on a flat
surface. An optional wall mount bracket is available.

The BCM400 platform is availab le eit her in a St andard ( STD) or Re dundant Fe ature Opt ion (RFO)
configuration. The BCM400 STD and RFO platform base hardware share the following common
components:

• 1 x Platform base chassis

• 1 x Sliding advanced function tray (AFT)

• 4 x Sliding media bay module bays (MBM)

• 1 x Sliding base function tray (BFT)

The BCM400 RFO additional components are as follows:

• RAID controller card

• Additional hard disk for RAID con troller card

• Redundant chassis cooling fan and fan panel

• Redundant power supply cage and power supply modules

Figure 5 illustrates the BCM400 RFO configuration. The figure shows the base and advanced

function trays installed in the BCM400 platform base chassis.

Figure 5 BCM400 platform base chassis and primary components

Advanced function tray

Advanced
function
tray latch

1SJNBSZ .JSSPS

Base
function
tray
latch

"MBSN3FTFU

.BTUFS

Base function tray

MBM ejector

4 x Media
bay module
(MBM) bay

P0993133 03

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 47

BCM400 platform base chassis

The BCM400 platform is available in either a standard (STD) or RFO configuration. Nortel
Networks recommends that you know the location of the different components before attempting
to install or maintain the system.

The BCM400 platform bas e c hassis design provides multiple points of access to the base platform
hardware componen ts. The front of t he ch ass is ha s two, s lidi ng tr ay ass emblies that ho use th e base
function tray and advanc ed f unct io n tray. Four bays accomodate the media bay modu les (MBMs).
For more information on the chassis in terior hardw are components, see Media bay modules

(MBMs) on page 71.

The rear of the chassis provides mount points for the fan and power supply. The top cover has
fixed and removable sections. Remove the rear portion of the cover to access the cabling, power
supply cage and hard disk component s. Chassis adap ters allo w you to install the chassis i n a server
rack. An optional wall mount bracket is available separately.

BCM400 standard (STD) configuration hardware components

The BCM400 standard configuration is equipped as follows:

• 1 x Main card

• 1 x Media services card (MSC) with 2 processor expansion cards (2 additional cards can be

added)

• 1 x Programed hard drive

• 1 x auto-sensing power supply

• 1 x System cooling fan

Figure 6 shows the location of the hardware components (standard configuration) in the BCM400

platform base chassis.

Installation and Maintenance Guide

48 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Figure 6 BCM400 platform base chassis (standard configuration)

Front view

Advanced
function tray

Base
function tray

Rear view

Removable cover

Power supply

Fan

Media bay module
backplane

Chassis rack-mount
bracket

Media bay
module
backplane
connectors

Fan access
panel

Fan exhaust

Power supply
support bracket
mount

P0993133 03

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 49

BCM400 platform redundant feature option (RFO) configuration

Figure 7 shows the location of the hardware components in the RFO configuration platform base

chassis.

• 1 x Media services card (MSC) with 2 processor expansion cards (2 additional cards can be

added.

• 2 x hard disks and RAID controller card

• 2 x System cooling fans

• 2 x Redundant, hot-swappabl e power supply modules

Figure 7 BCM400 platform base chassis (RFO configuration)

Front view

Advanced
function tray

Base function
tray

Fan exhaust

Power supply

2 x hard disks &
RAID

Chassis rack- mount bracket

Removable cover

Fans

Media bay module
backplane

Fan access
panel

Rear view

Power supply
support bracket
mount

Installation and Maintenance Guide

50 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

BCM400 advanced function tray (AFT)

The advanced function tray (AFT) houses the hard disk and an extra, unpopulated bay. The
standard configurat ion contains a single hard disk and has no RAID LED displ ay. The AFT, in the
RFO configuration contains two hard disks, a RAID controller card and has an LED display to
monitor RAID status. The extra, unpopulated bay is reserved for future development. The
advanced function tray mounts in the upper BCM400 platform base chassis bay. The advanced
function tray slides out and away from the front of the chassis for hard disk maintenance, RAID
upgrade or exchange purposes.

Figure 8 illustrates the advanced function tray chassis and faceplate interfaces for the BCM400

standard (STD) and redundant feature option (RFO) platform configurations.

Figure 8 Advanced function tray

Hard disk

Advanced function
tray latch

Status LEDs
(RAID only)

Reset button

Reserved bay

Advanced function tray face with single hard disk

Hard disk cage

Primary disk

Reserved bay

Power supply
connector

Hard disk cage

Advanced function
tray chassis

Bezel screw

Advanced function tray RFO configuration

Primary disk

Power supply
connector

P0993133 03

IDE connector

Hard disk
cage lift tab

RAID
card

Mirror
disk

IDE connector

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 51

BCM400 advanced function tray RAID status LEDs

Three LEDs are located on the bezel face of the advanced function tray. The LEDs show the
current state of RAID hardware components.

The RAID status LEDs indicate monitoring of the following:

• Primary hard disk activity

• Mirror hard disk activity

• Card status activity

Figure 9 Advanced function tray RAID status LEDs

/35&-

/&5803,4

Primary

Mirror

Status

Alarm Reset

Platform Media Bay Module Bays and Backplane

The number and configuration of the media bay modules depend on the number of bays available
in the platform base chassis and DS30 system resources. The BCM200 platform base chassis
provides two media bay module bays. The BCM400 platform base chassis provides four media
bay module bays.

All media bay module bays must contain either a media bay module or a MBM filler bl anking
plate. Populate the bays with media bay modules as required. Fill unpopulated media bay module
bay openings in the plat form base chassis with the MBM filler blanking plate (see Figure 10).

Figure 10 Media bay module filler blanking plate

Filler blanking
plate face

Locking clip

Installation and Maintenance Guide

52 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

The media bay modules slide into the MBM bays and lock into place. Pull on the MBM ejector to
release the MBM or filler blanking plate. The module or filler blanking plate partially ejects from
the bay. Slide the the media bay module out of the bay to remove from the platform base chassis.

Figure 11 shows the BCM200 platform MBM bays and release mechanism.

Figure 11 BCM200 media bay module bays

Figure 12 shows the BCM400 plat form MBM bays and release mechanism.

Figure 12 BCM400 Media bay module bays

Ejector

Ejector

P0993133 03

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 53

The media bay module (MBM) backplane provides the media bay module component interface to
the power supply an d main c ard. The media b ay module backpl ane moun ts at th e rear of the media
bay module bays and is a non-replaceable chassis component. Figure 13 illustrates the media bay
module backplane and connectors for the BCM200 platform. Figure 14 illustrates the media bay
module backplane and connectors for the BCM400 platform.

Figure 13 BCM200 media bay module backplane

Front vie w Rear view

MBM
backplane
connectors

MBM backplane
connector to
MSC

MBM backplane
connector to
power supply

Figure 14 illustrates the BCM400 media bay module backplane and connectors.

Figure 14 BCM400 media bay module backplane

Front view

MBM
backplane
connectors

Rear view

MBM backplane
connector to
MSC

MBM backplane
connector to
power supply

Installation and Maintenance Guide

54 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Base Function Tray Component Hardware

The base function tray hardware controls all data and telephony tasks, such as call processing,
voice messaging, and data routing. The base function tray contains the following hardware
components:

• 1 x Base function tray chassis

• System status display (LEDs)

• 1 x Media services card

• 1 x Main card

• 1 x Wide area network (WAN) card (available only as a field upgrade)

• Processor expansion cards (PEC III) - (1 for BCM200 or 2 for BCM400)

• 1 x V.90 modem (North America only)

Base function tray chassis

The base function tray installs in the platform base chassis and houses the main card with the
system interfaces.

Figure 15 illustrates the base function tray chassis layout (BCM200 configuration shown).

Figure 15 Base function tray hardware and chassis

DS30
Connectors

System status
display LEDs

PEC III

MSC

Base
function tray
latch

slots

MSC chassis
mounting screws

Base function
tray chassis
extension

Base
function tray
chassis

P0993133 03

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 55

Base function tray interfaces

You can connect to the base functi on tra y throu gh th e seri al por t or th rough a LAN por t to pe rform
the system initializati on. The dat a net working components connect the Busine ss Communi cat ions
Manager system to your local area network (LAN) and/or the wide area network (WAN).

For initialization inform ation, refer to “Use of a null modem serial cable” on page 137 and

“Connect the Ethernet crossover cable” on page 141.

Figure 16 illustrates the base function tray ports for the BCM200 platform.

Figure 16 Base function tray faceplate ports

System status display LEDs Reset button

WAN card (field
upgrade)

Media services
Modem port (North
America only)

COM
port

Ethernet
ports

USB
ports

card (MSC1b)

Base function tray system status display LEDs

A line of 10 LEDs display on the face of the base function tray (see Figure 17). The LEDs show
the current state of various hardware components. The Unified Manager contains a monitoring
tool, that allows you to determine the current condition of the LEDs from your computer. Refer to

“Access the System Status Monitor to Monitor LEDs” on page 292.

The system status LEDs indicate monitoring of the following:

• Power status (LED 1): Indicates the status of all power components. Green indicates normal
status. Red indicates an excessive voltage deficiency or a component failure (such as a
redundant power supply fan or module). An LED that monitors a component will also show a
fault in combination wi th the Power LED.

• Hard disk activity (LED 2): Green indicates hard disk access.

• System status (LED 3): Solid green indicates the system is normal and operational. Green
blink indicates one or more telephony services are not operational.

1

1 Six, non-blinking LEDs in the center indicates monitoring software is not active.

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56 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

• PCI device monitoring (LED 4-8 ): The se LEDs mon itor the pe riphe ral c ompone nts (2 x NICs ,
1 x WAN, 1 x Modem, 1 x MSC). A steady green LED indicates the device is detected and
operationally normal. A flashing green LED indicates that software detects the hardware, but
there is no d evice drive r. No color indicates the device is defective or missing.

— LED 4: Monitors the MSC
— LED 5: Monitors the WAN (if installed)
— LED 6: Monitors the modem (if installed)
— LED 7: Monitors the NIC 1
— LED 8: Monitors the NIC 2

• Chassis/CPU temperature (LED 9): Green indicates a normal, operational temperature range
for the chassis. Re d indicat es either a se nsor is not operati onal or th e chass is temperatur e is out
of range.

• Fan activity (LED 10): Green indicates that all fans are operational. Red indicates that one (or
more) fan is not operating correctly.

• Reset button: The reset button when depressed, restarts the system. The reset button is
recessed to prevent an accidental reboot.

Note: The system status LEDs correspond to the devi ces, not to the PCI slots.

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Chapter 1 Introduction to the Business Communications Manager Platform Hardware 57

Figure 17 Business communication manager base function tray system status display LEDs

Red or Green

/35&-

/&5803,4

Power StatusDisk Temp ResetFanMSC

Red or
Green

/35&-

/&5803,4

Green
Flash

Green
Blink

12345

WAN

LAN 1

Modem

Green Blink

LAN 2

Red or
Green

BCM400

Red or
Green

/35&-

BCM400

/&5803,4

Media services card (MSC)

The Media Services Card (MSC), a PCI card, performs call processing and media processing of
the voice channels for the Business Communications Manager system, including the VoIP trunks.
This card also offers connections for auxiliary featur es, including external, customer-supplied
hardware for paging and music-on-hold.

Figure 18 shows the MSC components for the BCM200 platform. Figure 19 shows the MSC

components for the BCM400 plat form.

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58 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Figure 18 BCM200 Media services card

1 x PEC III
(2 slots)

DS30
connectors

Bracket
press plate

Auxiliary ringer

Page relay

Page output

Figure 19 BCM400 Media services card

2 x PEC III
(4 x slots)

Chassis
mounting
screws

PCI connector

Music on hold input

Chassis
mounting
screws

Bracket
press plate

DS256 (to expansion unit)

Warning: External equipment connected to the auxiliary ringer, page relay, page output
and music on hold interfaces must use safety extra low voltage (SELV).
All four interfaces are (SELV) and the external equipment connected to these interfaces
must be SELV. If these interfaces are not SELV, you must use external line isolation units
(LIU).

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DS30
connectors

PCI connector

Auxiliary ringer

Page relay

Page output

Music on hold input

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 59

The MSC faceplate offers the following optional connections.

• DS256 connector (BCM400)— The Business Communications Manager expansion unit
connects to the base function tray through the DS256 jack on the MSC faceplate.

The DS256 cable to make this connection is provided with the purchase of an BCM1000e
expansion chassis.

• Auxiliary ringer jack — The base function tray uses the auxiliary ringer jack to control the
cadence of an auxiliary ringer (customer supplied). You must use this output in a low current,
low voltage application only. Do not use this output for switching the auxiliary ringer directly.

• Page relay jack — When you use the page signal output jack to connect an external paging
amplifier, you also use the page relay jack. The page relay jack connects a floating relay
contact pair. The base function tray uses this jack to control the external paging amplifier.

• Page output jack — The base function tray uses the page output to connect an internally
generated voice paging signal to an external paging amplifier (customer supplied).

• Music on hold jack — The base function tray uses the Music on hold input to connect an
external music so urce that supplies a signal to held l ines (musi c on ho ld) or te lephone s peakers
(background music). The i nput source can be any av ailable radio or mus ic source approved fo r
connection to the network.

For directions on setting up these fe atures, refer to “Media Service Card Connections” on page

287.

MSC IP call processing hardware

If your system requires a high volume of IP telephones and/or more IP trunks than the standard
eight trunks, you have the option to switch a DS30 bus s et ti ng on t he MSC from providing service
for a media bay module, to providing dig ital proce ssing serv ice for addit ional IP telep hones and/or
trunks. To ensure adequate data flow from the system, you can increase the number of PEC III
cards (BCM200 has a maximum of 2 cards, BCM400 has a maximum of 4).

• DS30 channels are internal communication paths. Each DS30 bus provides a possible 32
signaling channels and 32 media channels.

— two DS30 buses are exclusi ve ly d edi cat ed to MSC data resources. Five paths within these

channels have hard-coded applications. The other paths can be assigned to various data

applications such as voice mail, dialup ISDN WAN, VoIP trunks, or IP telephony.
— five DS30 channels are exclusively reserved for the media bay modules
— The sixth DS30 bus can be switched to accommodate media bay modules or more

channels for IP telephones or VoIP trunks. You control the use of the channel by your

choice of using eithe r a 2/6 o r 3/5 DS30 b us sp lit. This is set when you run t he Quick Start

Wizard at the initial startup of the system.

For more details about dec idi ng which DS30 bus configuration you want for your s yst em,

refer to “Determining module channel requirements” on page 320 and to the chapter on

configuring MSC Resources in the Bus iness Commu nication s Manager 3.0 Programming

Operations Guide.

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60 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

• PEC IIIs — The Business Communications Manager 3.0 uses PEC IIIs to deliver increased
capacity for digital signal processing for voice mail, call center, FAX, VoIP trunks, IP
telephony, and dialup ISDN WAN. The BCM200 platform uses one PEC III card (expandable
to 2). The BCM400 platform uses two PEC IIIs (expandable to 4) to accommodate increased
requirements for medi a process ing. Refe r to the cha pter on co nfigur in g MSC Resources i n the
Business Communications Manager 3.0 Programming Operations Guide.

Main card

The main card contains several field replaceable units (FRUs) such as the RAM, modem car d and
CMOS battery. A riser card, set at right a ngles to the main card, pro vides connect io ns for the MSC
and field installed wide area network card. In North America only, an embedded modem provides
connection for a backup analog trunk. Figure 20 shows the layout of the main card as installed in
the base function tray.

The main car d contains the following hardware:

•1 x Processor

• 1 x 168-pin 256MB DIMM (maximum of 2 x 256MB DIMMS)

• 1 x modem card (North American system only)

• 1 x lithium coin battery cell (CMOS)

• 1 x 2-slot PCI riser card

Figure 20 Main card connectors

PCI Riser
card
connectors

Modem
card

CMOS
battery

DIMM
connectors

I/O card
connector

Main card

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Chapter 1 Introduction to the Business Communications Manager Platform Hardware 61

Main card connections

The main card provides peripheral and telephony processing control for the Business
Communications Manager system. The main card connects to the I/O card, system status display
(SSD) card, modem interface card. Figure 21 shows the main card and I/O card connectors.

Figure 21 Card connections

Chassis
front

SSD board
connector

SSD
connector

Modem card

Modem card
connector

Lower PCI riser
connection to
MSC

Main Card

Upper PCI riser
connection to
WAN card

DIMM connectors

Connect to hard disk

Main card
and I/O card
connector

I/O Card

Chassis
rear

Connect to
redundant
fan

Connect to
single fan

Connect to
Power supply
(20 pin)

Connect to
Power supply
(PSU AUX)

PCI riser card

The PCI riser card extends upward, and at a right angle, from the main card. The PCI riser card
provides a peripheral component interface (PCI) for the MSC and field installed WAN cards.

Figure 22 shows the PCI riser card installed in the Base function tray.

Figure 23 shows the PC I c onne ct ors wi thout the MSC or WAN cards. Two sc rews at the top of the

PCI riser card attach the card to the side of the BFT chassis.

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62 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Figure 22 PCI Riser card

MSC WAN card (field inst al lab le )

PCI riser card
WAN PCI connector

MSC PCI connector

Main card/PCI riser
card connector

Main card

Figure 23 PCI Riser card connectors

PCI Riser card mounting screws

WAN PCI connector

MSC PCI connector

Base
function
tray
chassis
front

PCI riser card

PCI Riser/Main card connector

Main card

Data networking components

The data networking components connect the Business Communications Manager system to the
wide area network (WAN).

WAN interface card

The network interface card uses a T1 interface and sync port that connects the Business
Communications Manager syst em to t he wide area n etwork (WAN). The WAN card is avai labl e as
a field installed unit.

The WAN card connects to a T1 PSTN line with an integrated T1 DSU/CSUs (North American).
The WAN card can also connect to a T 1 PSTN line wit h an X.21 or V.35 interface ( Europe, Middle
East, Africa (EMEA)).

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Chapter 1 Introduction to the Business Communications Manager Platform Hardware 63

Figure 24 WAN interface card (international version)

PCI clamp
press plate

DB25 female
connector

Figure 25 WAN interface card (North American version)

PCI connector

PCI clamp
press plate

T1 CSU connector

DB25 female
connector

PCI connector

Modem card

Modem card (Stan dard on North Amer ican systems , opti onal f or APAC/EMEA) — a V.90 modem
that sends and receives data using the public telephone system. The modem kit consists of a
modem card, RJ11 interface and connector cable.

The modem connects the Business Communications Manager system to the public switched
telephone network. Figure 26 shows the modem components.

Use the modem connection to:

• manage the Business Communications Manager system from a different location

• provide dialup backup for a WAN card

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64 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Figure 26 Modem card and interface

Modem card RJ11 card interface

To Main card modem
socket connector

Modem card
pin guide

2-pin connector

RJ1 1 con nec to r
(exposed on BFT
face)

Main card connector

I/O Interface card

The I/O interface card is a provides signal junction between the Base function tray, hard disk,
power supply and cooling system. Figure 27 shows the I/O interface card and connections.

Figure 27 I/O interface card

PSU Status - RPS output
signalling connector

BCM200 MSC guide bracket

Primary IDE
controller (IDE0)

BFT mount points

Chassis Fan 2 connector

Chassis Fan 1 connector

20-pin power
supply connector

BFT connector

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I/O Card

PSU AUX connector

Secondary IDE
controller (IDE1)

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 65

Platform Power Supply

The BCM200 and BCM400 (STD) base platforms use a switched power supply. Internal cabling
routes to the I/O card, media bay backplane and hard disk. External cabling extends to the line
power supply outlet. Figure 28 illustrates the standard platform power supply.

Figure 28 BCM200 and BCM400 (STD) platform power supply (rear view)

Rear view:

Standard power supply

Fan

Figure 29 Standard power supply connectors

Connector Configuration for

Standard Sparkle Power Supply New Lengths

525mm MBM Back plane

525mm

On/Off switch

AC power connector

Purpose and Notes

MBM Back plane for BCM400, not required for BCM200

500mm to first,
+50mm to next,
+100mm to last

(total 650mm)

tie wrapped

every 5cm

430mm to first

(right angle) ,

+150mm to

next (total

580mm)

480mm

480mm

Hard disk cage, extra connectors to be tucked under the
hard disk

Reserved for future use

I/O Card

I/O Card

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66 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Cable Lengths and

(P6) (total 475mm)

,

)

515mm (P1)

BCM400 redundant power supply

The redundant power supply (RPS) is available as a field replaceable unit (FRU). The redundant
power supply consists of two power supply modules and a power supply chassis. The power
supply modules are interchangeable and can be exchanged one at a time during power-on
conditions. Figure 30 illustrates the redundant power supply chassi s and modules. Figure 31
provides details on the redundant power supply connectors.

Figure 30 BCM400 platform redundant power supply and modules

Power supply module
removed from the
redundant power supply
chassis

Figure 31 BCM400 Redundant power supply connectors

Conn ec tor Co n figuration for

Redundant Sparkle Power Supply

Markings

550mm (P2)

550mm (P3)

325mm to first

(P4), +50mm to

next (P5),

+100mm to last

340mm to first

(P7)(right angle)

+150 mm to next

(P8) (total 490mm

Route to Media bay backplane 1: Tie any slack at
the connector (behind MBM)

Route to Media bay backplane 2: Tie any slack at
the connector (behind MBM)

T o hard disk : T ie any sla ck at the p ower supply. Tuck
any loose connectors under hard disk cage.

Unused. Tie to the center of the hard disk cage.

Route to I/O card.

Power supply module
inserted in the
redundant power
supply chassis

Purpose and Notes

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515mm (P9)

Route to I/O card.

Route to I/O card.

515mm (PA)

Unused

300mm (PB)

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 67

Hard Disk

The BCM200 and BCM400 standard configurations use a single hard disk (see Figure 32, Figure

33).

Figure 32 BCM200 standard hard disk and cage

BCM200 hard disk
cage - front view

Hard disk

Hard disk cage

BCM200 hard disk
cage - rear view

Figure 33 BCM400 standard hard disk and cage

BCM400 hard disk
cage - front view

Hard disk

Hard disk cage

Hard disk cage lift tab

BCM400 hard disk
cage - rear view

Hard disk cage lift tab

RAID upgrade kit

The BCM200, BCM400 standard co nfiguration s can be e quipped wit h a RAID (redund ant arra y of
independant disks) upgrade kit. The BCM200 and BCM400 RAID upgrade kits come with and
additional hard disk and RAID controller card. Your current disk is used as the primary, the other

Installation and Maintenance Guide

68 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

disk in the kit is the mirror disk. The infor m ati on i s wr it te n to both disks simultaneously. The dual
hard disk configuration provides RAID 1 fault tolerance capability.

The RAID card has three ribbon cable connectors. The hard disk connectors are mounted on the
right and left sides of the RAID controller card.

The third ribbon cable connection, mounted at the rear of the card, connects to the primary IDE
connector on the I/O card. Figure 34 illustrates the RAID components. For installation methods,
refer to Chapter 7, “Hard Disk Replacement Procedures’.

Figure 34 BCM200/400 2xHDD + RAID controller

Front view

Primary
Hard disk

Mirror Hard
disk

RAID
controller
card

RAID card
status LEDs

Primary hard disk
ribbon cable
connector (Mirror
Hard disk
connector on
opposite side)

Reset button

RAID cage

Rear view

*Note: Reverse RAID cage
installation for BCM200

*Note: BCM200 lift tab is on
opposite end.

Cooling Fan

P0993133 03

Primary hard
disk RAID
connector

Mirror hard
disk RAID
connector

IDE
connector

Hard disk
cage lift tab

Mirror hard disk
ribbon cable
connector

Power supply
connectors

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 69

The BCM200/400 standard platforms use a single cooling fan. The BCM400 RFO configuration
uses two fans. The BCM200 cooling fan mounts on the rear of the platform base chassis.

The BCM400 cooling fan(s) mount on a removable panel at the rear of the platform base chassis.
For further information on the platform cooling fans, refer to Chapter 9, “Replace or Upgrade a

Power Supply’.

Figure 35 illustrates a cooling fan and connectors.

Figure 35 Cooling fan

Chassis mount
holes

Telephony Components

The telephony components perform call processing by connecting the telephones or peripheral
telephony equipment, such as fax machines, to the Public Switched Telephone Network (PSTN)
lines. They also process telephony information that has been received through an IP link.

• MSC — The Media Services Card (MSC) is a PCI card which performs call processing and
media processing of the voice channels. The Business Communications Manager 3.0 MSC
contains two PEC IIIs that provide additional voice channel processi ng for the MSC. Refer to

“Media services card (MSC)” on page 57.

• Media bay modules: The MBMs connect with external devices to implement various types of
voice trunks and stations. Install the MBMs in the media bay module bays in the BCM200,
BCM400 base platforms and the expansion unit. For further information on the media bay
modules, refer to Appendix , “Telephony Hardware Selection and Settings.

• Telephones and adapters — Business telephones and adapters connect to the media bay
modules installed in the Business Communications Manager system. Business
Communications Manager supports Norstar and Business Series Terminal sets, as well as
IP-based No rtel sets. Re fer to Telephones and adapters on page 85 for a description of the
telephones that can be used with the system. The Nortel Networks i2002, i2004 IP telephones
and Nortel Networks i2050 Software Phone have separate installation and operations
documentation. Refer to the main index on your system CD.

I/O card fan
connector

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70 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

The system also support s four t ypes of cor dless tele phone syst ems: Companion , DECT, T7406
Business Series Terminal, and the Symbol NetVision and NetVision Data telephones.
Companion installation information is included in this guide and in the Programming
Operations Guide. Installation documentati on for the other three sys t ems is provided in
separate documentation for each sys tem. Refer to “Telephones and adapters” on page 74 for
information about the handsets and the hardware they use to connect to the system.

This section describes the media bay module (MBM) telephony components and various types of
telephone equipment used with the Business Communications Manager system. Figure 36 points
to the section s that desc ribe the modu le s and t eleph ones t hat c an be insta lled into the base funct ion
tray.

The Business Communications Manager system is modular. You can increase the capacity of the
system by adding more telephony hardware components (media bay modules - MBMs). Each
Business Communications Manager allocates a maximum of six DS30 channels to the media bay
modules. The number of media bay mo dules that can be added t o your system is de termine d by the
number of media bays that are open, combined with the number of DS30 channels each
component uses.

If your system requir es ma ny I P l ine s or t run ks, you can reduce the number of DS30 channels that
are assigned to modules and increase the number of channels available to IP telephones. This is
known as a 3/5 DS30 channel split. In this case, you only have five DS30 channels available for
use by the media bay modules. Refer to “Understand DS30 numbers” on page 317 for more
information.

Warning: Changing the DS30 channel split
If you change the channel spli t from 2/6 (de fault ) to 3/5 aft er the syst em is init iali zed , any

module set to DS30 channel 7 or requiring the use of channel 7 becomes inoperable.
If you change the channel split from a 3/5 split to a 2/6 split after the system is initialized,

all data is lo st and all optional applic ations must be reinstalled and reconfigured.

Refer to Chapter 4, “Install, remove or replace the Media Bay Modules,” on page 109 for details
about determining how many media bay modules can be installed in a system.

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Chapter 1 Introduction to the Business Communications Manager Platform Hardware 71

Figure 36 Telephony hardware components.

CTM 4

1Aux 2 3 4

1234 1234

StatusPower

DSM 16+

“Trunk Media Ba y Modu les”
on page 74

“Station Media Bay Mod­ules” on page 78

“Specialized Media Bay
Modules” on page 81

Refer to “Media Bay Module Availability by Region”

on page 303 and “Trunk Availability by Region” on
page 304 to determine which media bay modules

and which types of trunk lines are available in your
location.

“Telephones and adapters”
on page 85

Media bay modules (MBMs)

The MBMs connect with externa l devi ces to i mplemen t vari ous typ es of voi ce tru nks and st ation s.
Install the MBMs in t he med ia b ay mod ule bays in the BCM200, BCM400 base platforms and the
expansion unit. There ar e three types of media bay modules. Twelve media bay modules available
as optional equipment (as shown in Table 8).

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72 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Table 8 Media bay module list

Faceplate

Module type Media bay module name

acronym Reference

Trunk med ia bay
module

St ati on me dia bay
module

Specializ ed media
bay module

Digital trunk interface DTM Digital trunk media bay

Caller ID trunk (CLID) 4 line trunk CTM 4 Caller ID trunk media bay

Caller ID trunk (CLID) 8 line trunk CTM 8 Caller ID trunk media bay

ISDN BRI S/T Interface ISDN BRI Basic rate interface media

16 digital station interface (DSI) double
density

32 digital station interface (DSI) double
density

Combination CTM4 x DSM16 4X16 “4X16 Media Bay Module”

Analog St atio n Interface ASM 8 Analog station media bay

DECT Base Station Module DECT8 Digital enhanced cordless

DECT Base Station Module (u-law) DECT8 Digital enhanced cordless

Fibre Expansion Module FEM 6 Fiber expansion media bay

Digital Drop & Insert MUX DDI Mux Digital Drop & Insert MUX

DSM 16+ Digital station media bay

DSM 32+ “Digital station media bay

module on page 75

module on page 76

module on page 76

bay module on page 77

module (DSM) on page 78

module (DSM)” on page 78

on page 79

module on page 80

telecommunications
(DECT) media bay module

on page 81

telecommunications
(DECT) media bay module

on page 81

module (FEM) on page 82

(DDIM) on page 83

Media bay modules are designed within a common casing, that include the following common
features:

• LEDs: All media bay modules have power and status LEDS.

• Power connections: located at the rear of the media bay module

• DIP switches: located at the rear of the media bay module

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Chapter 1 Introduction to the Business Communications Manager Platform Hardware 73

Media bay module LED indicators

Figure 37 shows the locat ion of the (Power) and (Status) on a CTM. The power and status

LEDs are located in the same place on all modules. The figure describes the possible LED states.

Figure 37 Module Power and Status LED states

CTM

Power LED
Status LED

Power Status Description

Off Off No power applied to the module, or

failure of module power converter.
On Off FPGA not downloaded.
On Blinking Hardware is working, but there is an

operational problem such as:

• no DS256 link detected

• DS256 frame alignment lost

• bandwidth not allocated

• module is in maintenance state

Blinking Blinking Power is applied to module, but there is a

hardware problem such as:

• partial failure of power converter

• thermal overload

• fan failure

On On The module is read to operate.

Media bay module power connections

The back of the modules have a single connector that provides a DS256 channel and power to the
module. These connectors plug into the media bay backplane on the base function tray or
expansion unit. Some modules also have a cooling fan that runs off the module power source.

Figure 38 shows the rear views of the two types of modules.

Figure 38 Rear of modules showing DS256 channel and power connectors

DS256 and
power connector

DS256 and power
connector

Cooling fan

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74 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Media bay module DIP switches

The underside of most modules has a set of DIP switches that set the DS30 channel numbers and
offsets used by the module. Figure 39 shows the location of the DIP switches on the module. The
exception to this is the DECT module, where the switches are found on the rear of the module.
Refer to “Digital enhanced cordless telecommunications (DECT) media bay module” on page 81.

For more information about setting DIP switches, refer to Appendix , “Telephony Hardware

Selection and Settings.

Figure 39 Underside of module showing DIP switches

Underside of module

Trunk Media Bay Modules

You install the trunk media bay module s in the base func tion t ray o r th e Busi ness Communicat ions
Manager expansion unit. The BCM200 holds a maximum of two media bay modules. The
BCM400 holds a maximum of four media bay modules. The expansion unit holds a maximum of
six media bay modules.

Trunk media bay modules connect telecommunications lines to the Business Communications
Manager system.

These are determined by:

• which lines are available from your telephone service provider

• what lines you require for the types of telephones you want to use

• budget considerations

Table 9 lists the types of trunk media bay modules that are availabl e for the Business

Communications Manager system:

Table 9 Trunk media bay modules

Rear of module

DIP switches

Module type What it does Special notes

DTM

“Digital trunk media bay module”

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Connects digital public switched
telephone lines to the Busine ss
Communications Manager system.

Can connect to four types of lines: TI,
NA PRI, ETSI (in UK only), and Euro
PRI.

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 75

Table 9 Trunk media bay modules (Continued)

CTM

“Caller ID trunk media bay
module”

CTM8

“Caller ID trunk media bay
module”

BRI

“Basic rate interface media bay
module”

Digital trunk media bay module

The Digital T runk media b ay mo dule ( DTM) connec ts t o stan dard di gital PSTN T1/ fT1, E1/fE1 or
PRI ISDN line using either a digital or PRI line. The DTM also supports DASS2, DPN22, Q.SIG
and MCDN over ISDN.

• On North American Business Communications Manager systems, the DTM connects to a T1
or PRI line. With a T1 line, you can add a maximum of 24 digital telephone lines. With a PRI
line, you can add a maximum of 23 digital telephone lines.

• On International Business Communications Manager systems, the DTM connects to an ETSI
or PRI digital line. With an ETSI or PRI line, you can add a maximum of 30 digital telephone
lines.

Connects a maximum of four analog
public switched telephone lines to the
Business Communications Manager
system.

Connects a maximum of eight analog
public switched telephone lines to the
Business Communications Manager
system.

Connects a maximum of four ISDN
BRI S/T interfaces

Only available for North American
systems.

Note: The DECT module contains the
equivalent of a BRI module and does
not require a separate module for trunk
line functions.

The front bezel of the DTM ha s a RJ 48C connector that connects the DTM to the service provi de r
connection point. The f ace pla te als o has a set of loopback connector s yo u can us e to run loopback
tests. For details on loopback tests, re fer to the Business Communications Manager 3.0
Programming Operations Guide. Figure 40 shows the DTM module interfaces.

Figure 40 Digital Trunk Interface Module (DTM) faceplate

Front view

Power LED
Status LED
In Service LED
Loopback Test LED
Continuity Loopback
Receive LEDs
Transmit LEDs

Loopback
RJ48C digital telephone line connector

DTM

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76 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Table 10 provides a description of the function for each DTM LEDs.

Table 10 DTM LED functions

LED label Function

(Power) On indicates that the DTM is receiving +5 volts.

(Status) On indicates there is data communication between the DTM and the MSC card.

In Service Flashing indicates that the T1, ETSI or PRI trunks are out of service because a loopback

test is running or the DTM is initializin g.
Loopback On indicates a continuity loopback test is running.
Receive Alarm On indicates a problem with the received digital transmission. This half-duplex link does

not work.
Receive Error On indicates a small error as a result of degraded digital transmission. Possible causes

Transmit Alarm On indicat es the DTM c annot trans mit. The D TM sends an Alarm i ndication signal (AIS) to

Transmit Error On indicates the DTM is sending a remote alarm indication (RAI) carrier failure alarm

All LEDS flashing All LEDs flashing continuously indicates that the DTM is initializing.

are an ohmic connection, water ingress, or too long a loop.

the terminating switch. This half-duplex link does not work.

(CFA) to the terminating switch. If the Transmit Alarm is not on, this error indicates a

far-end or cable problem.

TIP: You can install a maximum of three DTM modules in the Business Communi cati ons
Manager system, depending on the available channels.

Caller ID trunk media bay module

(North American systems only)

• The Caller ID Trunk media bay module (CTM) connects a maximum of four analog calling
line ID (CLID) interfaces to the Business Communications Manager system via four RJ11
jacks on the module face. These jacks are labeled: Line 1, Auxiliary, Line 2, Line 3, and Line

4. The auxiliary jack connects to Line 1.

• The CTM8 provides eight analog CLID interfaces to the Business Communications Manager
via eight RJ11 jacks on the module face. Each jacks also supports disconnect supervision.
There are also two auxiliary jacks on this module which connect to Line 1 and Line 5.

The auxiliary ports permit connection of a V.90 modem, FAX machine or single line analog
telephone. When the auxiliary device is active, the Business Communications Manager system
blocks the associated line. Conversely, when the line is active, the auxiliary port line is blocked.
When you connect a single line analog telephone to the auxiliary port, you can use it as an
emergency telephone because this line remains active if a power outage occurs.

Figure 41 shows a view of the front of the CTM and CTM8.

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Chapter 1 Introduction to the Business Communications Manager Platform Hardware 77

Figure 41 CTM and CTM8 LEDS and jacks

CTM 4

1Aux 2 3 4

Front View

CTM 8

87 6Aux5

1Aux 2 3 4

CTM

Power LED
Status LED
Line 1
Aux
Line 2
Line 3
Line 4

Line 1
Auxiliary port

Auxiliary port
Line 5

Basic rate interface media bay module

The Basic Rate Inter face media bay module (ISDN BRI) module connects a maximum of four BRI
ISDN lines to the Business Communications Manager system. European systems use an S
interface. North American-based systems use a T interface with an external NTI line.

Each BRI ISDN line you connect adds two telephone lines to the Business Communications
Manager system. Therefore, each ISDN BRI adds a maximum of eight telephone lines to the
Business Communications Manager system via the four RJ48C jacks on the faceplate. You can
also use this module for di al backup or dial-on-demand servi ces for WAN connections. The LEDs
beside each RJ-48C jack are on when the ISDN line is active. Figure 42 shows the BRI fac eplate
LEDs and connections.

CTM8

Figure 42 ISDN BRI media bay module LEDs and jacks

ISDN BRI

1234

Power LED
Status LED
Line 1
Line 2
Line 3
Line 4

Front view

Installation and Maintenance Guide

78 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Station Media Bay Modules

Install the station media bay modules in the base function tray or the Business Communications
Manager expansion unit. Station media bay modules connect telephones and analog
telecommunication devices to the Business Communications Manager system.

Table 11 provides a list of the station modules available by region:

Table 11 Station module regional availability

Module type What it does Availability

DSM 16+

“Digital station media bay module
(DSM)”

DSM 32+

“Digital station media bay module
(DSM)”

4X16
Combination 4-line CTM and

DSM16 (4x16) Media Bay Module

“4X16 Media Bay Module”

ASM8

“Analog station media bay
module”

Digital station media bay module (DSM)

Three types of media bay modules support digital telephones on the Business Communications
Manager. This section describes the two DSM modules. Refer to Figure 43 on page 79.

• Digital Station media bay module (DSM 16+) supports 16 digital telephones. Set the full
double density (FDD) switch to enable the module to carry 16 extensions over a half DS30
channel. If required, install a second DSM 16+ and set the FDD switch to occupy the second
half of the DS30 channel (setting the FDD switch) to expand the number of extensions to 32.

• Digital Station media bay module (DSM 32+) supports 32 digital telephones through two
amphenol connectors. Set the full double density (FDD) switch to enable the module to carry
32 extensions over a half DS30 channel. If required, install a second DSM 32+ and set the
FDD switch to occupy the second half of the DS30 channel (setting the FDD switch) to
expand the number of extensions to 64.

Connects a maximum of 16 digital
telephones

Connects a maximum of 32 digital
telephones to the Business
Communications Manager system.

Connects a maximum of four CLID lines
for a maximum of 16 digital telephones

Connects a maximum of eight analog
devices to the Business Communications
Manager system.

Only available for North American
systems. This module can be
combined with CTMs on the same
DS30 channel.

Only available for North American
systems.

• 4X16 supports 16 digital telephones and does not require a separate trunk module.
Refer to “4X16 Media Bay Modul e ” on page 7 9.

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Note: Devices that share a DS30 channel must be identical. Use two DSM 16+
modules in full doubl e dens ity mod e on a singl e DS30 c hann el. Li kewise, use t wo
DSM 32+ modules in full double density mode on a single DS30 channel.

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 79

Figure 43 Faceplates of DSM 16+ and DSM 32+

DSM 16+

DSM 16+

Power

Status

Amphenol
connector

Power

Status LED

Amphenol
connectors

DSM 32+

DSM 32+

4X16 Media Bay Module (North American systems only)

The 4X16 provides both analog trunk connections and connections to digital telephones. The
module a CTM media bay module, with four analog lines, and a DSM 16-digital telephone media
bay module. Each of t he four ports su pport Call er ID and disco nnect sup ervision . An auxi liary po rt
beside Line 1 allows you to use a n analog t elepho ny devic e, such as a mode m, fax or te lephone , to
share the trunk.

Figure 44 shows a diagram of the 4X16. The 4X16 has one amphenol connector and five RJ11

connectors on the faceplate. For details on the 4X16 wiring, refer to Chapter 13, “Install Analog

Terminal Adapters,” on page 277.

Installation and Maintenance Guide

80 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Figure 44 Faceplate of 4X16 module LEDS, connectors, and jacks

4X16

1Aux 2 3 4

StatusPower

DSM16 amphenol

connector
Power LED
Status LED
Line 1
Aux
Line 2
Line 3
Line 4

Analog station media bay module
(North American systems only)

The Analog Station media bay module (ASM 8) connects to eight analog telecommunication
devices. These devices can be standard analog telephones, cordless telephones, FAX machines,
answering machines, or modems. The maximum speed for a modem connection is 28.8 kbit/s.

Figure 45 shows a diagram of the ASM 8. The ASM 8 has one amphenol connector on the

faceplate. For details about wiring the ASM 8, refer to Chapter 13, “Install Analog Terminal

Adapters,” on page 277.

Figure 45 ASM 8 front view

Amphenol connector

ASM 8

Power

Status

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Chapter 1 Introduction to the Business Communications Manager Platform Hardware 81

Specialized Media Bay Modules

This section describes the modules that perform a specific job outside of the trunk and station
description. Refer to Table 12.

• The DECT (Digital Enhanced Cordless Telecommunications) module allows you to add
radio-based cordless communication devices to your Business Communications Manager in
areas wher e the DECT technology is available.

• The Fiber Expansion module (FEM), provides a fast way of upgrading from an existing
Norstar system simply by plugging in Norstar expansion modules to the FEM box.

Table 12 Specialized modules

Module type What it does Special notes

DECT

“Digital enhanced
cordless
telecommunications
(DECT) media bay
module”

FEM

“Fiber expansion
media bay module
(FEM)”

DDIM

“Digital Drop & Insert
MUX (DDIM)”

Digital enhanced cordless telecommunications (DECT) media bay module
(region-specific application)

The Digital Enhanced Cordless Telecommunica ti ons (DECT) modul e allows radio-based cordless
handsets to access systems th at are configure d to accept the DECT profil e. The module connects to
radio base stations, whic h receive an d trans mit signals to the handse ts. Refer to “Mobility Services

by Region” on page 303 to determine the profiles that can use the DECT protocol.

connects a maximum of eight radio base stations
which receives transmissions from registered
cordless handsets (a maximum of 32).

connects a maximum of six Norstar expansion
modules

enables a Business Communications Manager
system to share its connection to a Universal T1
network wi th a LAN

Refer to “Mobility Services by Region”

on page 303.

The switches on the FEM are used to
turn fiber ports on and off. The FEM
does not work correc tly if y ou se t these
switches using the rules used for other
media bay modules.

Figure 46 shows a front view of the module. The DECT media bay module has eight RJ45 jacks

that connect to b ase statio ns depl oyed around the cover age area. Each DECT module support s four
ISDN lines and allows a maxi mum of eight simultaneous call paths back to the Business
Communications Manager. The DECT module LEDs indicate module power, status, run state and
base station power state. The figure also shows the location of the DIP switches on the DECT
module. Refer to “DECT switch settings” on page 343 for the swit ch settings required for the
module.

Installation and Maintenance Guide

82 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Figure 46 DECT faceplate with eight RJ45 connectors

1234 1234

StatusPower

Each RJ45 jack
can connect to
one base station

Power
Status

Run LED

Base station powe r

Fiber expansion media bay module (FEM)

The Fiber Expansion media bay module (FEM) connects a maximum of six Norstar expansion
modules to the Business Communications Manager system. These connections provide a quick
way to upgrade a Norstar system to a Business Communications Manager system.

The front bezel of the FEM has six connectors. These connections are made using fiber cables
between the FEM module and the Norstar expansion modules. Beside each connector, an LED
lights when the fiber port is enabled.

P0993133 03

DIP switches

Rear view

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 83

The module has port status LEDs beside each port, as well as the usual power and status LEDs.

Figure 47 shows the front of the FEM module. Each enabled port consumes one DS30 channel.

Figure 47 Fiber expansion media bay module (FEM) LEDs

FEM

4

5

Port 4
Power LED
Status LED
Port 1
Port 5
Port 2
Port 6
Port 3

6

321

Front view

Digital Drop & Insert MUX (DDIM)

The Digital Drop & Insert MUX (DDIM) mo dul e su ppor ts 1 x MUX T1 trunk with a user - def ine d
combination of voice and data channels. The DDI MUX enables a Business Communications
Manager system to share its connection to a Universal T1 network with a local area network
(LAN).

The DDI MUX:

• provides the functionality of a DTM media bay module (T1 digital lines only)

• splits the incoming T1 line so that some of the lines are used for voice traffic and some of the
lines are used for data traffic

• provides either the CSU (Channel Service Unit) or DSU (Data Service Unit) functionality to
support connections to data terminal equipment (DTE), such as a router or a bridge

• connects to network devices that support V.35 interfaces

• provides end-to-end transparent bit service

• supports loopbacks between the [Product Name (short)] and the internal Business
Communications Manager components, and between the [Product Name (short)] and digital
terminal equipment

Installation and Maintenance Guide

84 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Figure 48 Digital Drop & Insert (DDIM) faceplate

TxD RxD RTS CTS DCD DSR TM

Power LED
Status LED
In Service LED
Loopback Test LED
Continuity Loopback
Receive LEDs
Transmit LEDs

Loopback
RJ48C digital telephone line connector

P0993133 03

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 85

Telephones and adapters

The following telephones and devices can be used with the Business Communications Manager
system.

Business Series
Terminal T7100

— one-line displ ay ,
one memory button
without indicator.

T7000 (not shown)

(International on ly)
— four memory
buttons, without
display or
indicators.

Business Series
Terminal T7316

— two-line
display, three
display buttons,
16 memory
buttons with
indicators, eight
memory buttons
without indicators.

Business Series
Terminal T7208 —

one-line display, eight
memory buttons with
indicators

i2004 IP
telephone —

connects through
an internet link to
the Business
Communications
Manager.
Multi-line display,
six memory keys
with indicators. It
can be used to call
through VoIP or PBX lines.
Not shown: i2002 IP telephone and i2050 Software
Phone interface.

Norstar M7324
— two-line
display with
three display
buttons, 24
memory buttons
with indicators.
Options: two
CAP modules.

Norstar
M7324N (UK and Australia only) — same features.

Note: There is no Business Series Terminal
equivalent to this telephone.

•Central answering
position (CAP) (North
American systems
only) — connects to an
M7324 telephone and
provides 48 additional
memory buttons. You

need one Station
Auxiliary Power Supply (SAPS) for every M7324
telephone that has CAP modules.

• Central answering position (CAPN) (UK and

Australia only) — same features, connects to
M7324N telephones

Installation and Maintenance Guide

86 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Norstar M7100 —
one-line display,
one memory
button, without
indicator.

Norstar M7100N
(UK and Australia
only) — same
features

Norstar M7310
— two-line
display with
three display
buttons, 10
memory buttons
with indica tors,
12 dual memory
buttons without
indicators.

Norstar M7310N (UK/Australia only) — same
features

Mobility options

Norstar M7208

— one-line
display, eight
memory buttons
with indicators.

Norstar M7208N
(UK and Australia
only) same
features

Audio Conference Unit
(ACU)— provides large-room
audio conferencing. The
keypad provides many of the
set features of th e basic Nor star
M-series telephones without
display or memory buttons.
This set comes with three
microphones. Installation

instructions are pr ovided by the vendor.

Companion (regi on-specif ic) — provi des twinni ng
capability between a stationary set and a wireless
mobile set. These handsets communicate through a
stationary base station, which is wired to a digital
station media bay module on the Business
Communications Manager. Depending on your
system configuration, you can have up to 64 sets
assigned to your system. For installation
instructions, refer to “Companion Hardware

Installation” on page 251.

Provides two-line display, but no line, memory or
display buttons. The handset accesses a restricted
set of system features.

DECT (region-specific) — provides cordless
access to the system through a DECT media bay
module. The cordless ha nds ets can be twinned with
a stationary set, or configured to act as an
independent set. You can register up to 32 sets on a
module. Each Business Communications Manager
system, can support one DECT module.

Has display, but no line, display or memory buttons
and has access to a restricted list of system features.

For base stati on installati on and handse t registr ation
instructions, refer to th e DECT Installation and
Maintenance Guide.

T7406 Cordless Telephone system —
provides co rdless mobi lity in a small
office environment. Each base station
supports three telephones. Function is
based on the T7316/M7310 telephone.
The base station connects to a digital
station media bay module on the system.

Provides six memory buttons with

ABC DEF

1 2 3

GHI JKL MNO

4 5 6

PQRS TUV WXYZ

7 8 9

indicators and a two-line display with

0

#

three display buttons.
For installation instructions, re fer to the

T7406 Cordless Telephone Installation Guide.

Symbol® NetVision and
NetVision Data
telephones — H.323+

based IP telephones
provide eMobility access

1 2

<

FCTMENU

NAMERCL

5

8

0

STOCLR

SND

through a LAN/WAN

END

connection via a wireless

ABC3DEF

JKL4GHI6MNO

access point. A display

TUV7PQRS9WXYZ

menu provides access to

OPR

>

#

HOLD

user and call feature.

<

END

FCT NAME HOLD

21

54

87

< >

0

CLR STO RCL

ABC3DEF

JKLGHI6MNO

TUVPQRS9WXYZ

OPR

>

SND

#

MENU

Provides multi-line di splay

capability, but no line, memory or display buttons.

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Accessories

Chapter 1 Introduction to the Business Communications Manager Platform Hardware 87

• Station auxiliary power supply (SAPS) —

provides power for the Business
Communications Manager central answering
position (CAP) module. Can also be used to
extend the loop length between a telephone or
terminal and the Business Communications
Manager system from 1,000 to 2,600 feet. You
must use a dedicated cable to connect the two
locations.

Portable systems

The following sections describe the portable systems that are compatible with the Business
Communications Manager system, and the hardware components that are required.

Companion System Components

The Companion system allows portable access from a fixed line. The system consists of the
following hardware components:

• Companion base station — transmits and receives signals between the Business
Communications Manager syste m and portable handsets. You install the base stati ons on walls
or ceilings. Each base station provides radio coverage for a maximum of 32 cells.

• Analog Terminal Adapter 2 (ATA 2) —

converts digital si gnals to analog signal s to allow
communication with anal og devices such as
FAX machines, modems and answering
machines. The ATA 2 supports a maximum
transmission rate of 28.8 kbit/s. With a single
line telephone, the ATA 2 supports a long loop
configuration. For more information, refer to

Chapter 13, “Instal l Analog Terminal Adapters,”
on page 277.

Note: Companion systems installed in the United States require a keycode to
activate the base stations. Refer to “The Companion Wireless System” on page

249.

• C3050 portable handset — The C3050 CT2 Plus portable handset is available in Canada
only. The Etiquette C3050 portable handset is available in the USA only. You can assign the
C3050 Portable Handset a separate telephone number or the same telephone number as a
desktop telephone. The C3050 supports basic features such as call forward, call transfer,
conferencing and visual message waiting indication.

• Remote power interconnect (RPI) Unit — The RPI provides remote power for base station
support. There are two types of RPIs: RPI-8 that supports a maximum of eight base stations
and RPI-16 that supports a maximum of 16 base stations.

Installation and Maintenance Guide

88 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

DECT System Components

The DECT system allows the user to acc ess calls and cal l features whil e away from their st ationary
telephone. The following components combine with the DECT media bay module to provide this
service:

• Radio base station — provides the radio link between the Business Communications
Manager, through the DECT module, to the portable handsets.

• Portable handsets — communicate through radio base stations connected to the DECT
module.

Note:

The DECT cordless handset can be configured to act as a separate set, either providing a
point for target line calls, or with full call and receive capability, although some of the
features are not available.

The handset can also b e twinne d with des k sets to p rovide mobile c overage of one or more
stationary sets.

DECT system installation and configuration information is contained in the Business
Communications Manager 3.0 DECT Installation and Maintenance Guide.

T7406 system components

The T7406 wireless system allows the user to access calls and call features while away from their
desk. The following components provide this service:

• Radio base station — provides the radio link between the Business Communications
Manager, through a station media bay module, to the portable handsets (three handsets per
base station).

• Portable handsets — based on T7316/M7310 functionality, including six line buttons and a
two-line display.

NetVision system components

The NetVision and NetVision Data telephones provide an internet telephone connection to the
Business Communications Manager. These eMobility wireless telephones are based on an
enhanced implementation of H.323, referred to as H.323+, and IEEE 802.11 protocol for wireless
LANs.

The NetVision system consists of the following components:

• Access po int — provides the radio link between the NetVision telephones and an internet
connection. This hardware is ordered separately, and comes with complete installation
instructions. This component is not specific to Business Communications Manager.

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Chapter 1 Introduction to the Business Communications Manager Platform Hardware 89

• Portable handset — communicates through the internet to the Business Communications
Manager. This handset is wireless. However, the access point through which it
communications connects to the internet, therefore, the handset appears as an IP telephone to
the Business Communications Manager.

• Handset administration — A Business Communications Manager running version 2.5,
Feature Pack 1 or newer software, provides a link to the NetVision Phone Administrator
(NVP A). This applicat ion, which is s pecific to t he Business Communica tions Manager, resides
on your computer. It provides a set of handset options where you specify the features and
settings for each handset. This file is then uploaded by the handset thr oug h a se ri al cable from
your computer.

The Business Communications IP Telephony Configuration Guide describes how to integrate this
telephone into the Business Communications Manager system. Symbol provides a user manual
that describes the handset-based features and how they work. The NetVision Telephone Feature
Card, provided on your Business Communications Manager CD, describes how to use the
Business Communications Manager features that can be accessed by the handset.

Note:

The NetVision handsets can be configured to act as a stand-alone telephone, either
providing a point for target line calls, or with full call and receive capability, al though
some of the features are not avail ab le. It can also be twinned with stationar y tel eph ones to
provide mobile coverage of one or more stationary telephones.
This handset has no memory buttons. Instead, a pre-programmed display menu provides
access to Business Communications Manager features.

Installation and Maintenance Guide

90 Chapter 1 Introduction to the Business Communications Manager Platform Hardware

Business Communications Manager Expansion Unit

The Business Communicati ons Manag er expansi on unit co ntains si x additiona l bays for media bay
modules. The Business Communications Man ager e xpansion u nit is avai lable f or use onl y with the
BCM400.

The supplied DS256 cable is 5 m (16 ft.) long. Use of any other cable is not supported. The cable
connects into a DS256 port on the MSC of the base function tray, and into a DS256 port on the
center panel of the expansion unit. Refer to Figure 49.

Note: The number of modules that actually can be installed is determined by the number
of DS30 channels required by the modules and the number of channels available.
Refer to Chapter 3, “Install the Business Communications Manager & Expansion Unit

Platform Base Chassis,” on page 99.

Figure 49 Business communication manager DS256 connectors and expansion unit

Business Communications Manager (BCM400)

DS256 port

Business Communications Manager expansion unit

NEEd

DS256 port

P0993133 03

Chapter 2
Auxilliary Requirement s and Installation Process
Overview

This chapter provides a description of the prerequisite computing platform and network
specifications to operate the Business Communications Manager Unified Manager software. This
chapter als o provides summary of the installation process for the Busin ess Communications
Manager, telephony components and Business Communications Manager expansion unit.

You require a personal computer to run the Business Communications Manager Unified Manager
application. Use the Unified Manager application to configure and manage the Business
Communications Manager system.

For administration purposes, you also require an network connection with the correct browser
setup.

Computer Specifications

91

These are the minimum computer specifications you need to run the Business Communications
Manager Unified Manager:

• 133 MHz Pentium CPU (or compatible)

• 64 MB RAM

• 10 MB disk space available

• screen resolution of 1024 x 768

• monitor large enough to support the screen resolution (suggested size: 17 inches)

• operating system: minimum — Windows 95/98, or NT, 2000 or the Millennium version

Note: The ideal display setting for a monitor using Unified Manager is 1280 x 1024.
Unified Manager is a web-based application that runs off the Business Communications

Manager computer. Therefore, you take up minimal space on your computer and you can
run multiple applications on your computer. We recommend that you use Windows NT or
2000 to ensure optimal performance with the Unified Manager.

Browser Requirements

To use Business Communications Manager Unified Manager, you must have:

• Java Virtual Machine (JVM) 5.0 (build 5.0.0.3188 or greater)
one of the following web browsers:
— Netscape Communicator 4.5 or greater

— Microsoft Internet Explorer 4.0 or greater

Installation and Maintenance Guide

92 Chapter 2 Auxilliary Requirements and Installation Process Overview

If you are using Netscape Communicator, set the following parameters:

• Enable Java: On

• Cached document comparison: Every time

If you are using Microsoft Internet Explorer, set the following parameters:

• Check for newer versions: Every visit to the page

• Java JIT compiler enabled: On

Preloading Java class Files On Your Workstation

To preload Java class files on your workstation:
1 Open Unified Manager from your desktop.

The first window displays a number of functional buttons.

2 Click the Install Client button.
3 From the list, choose the link to the Java Class for the browser you are using (Internet Explorer

or Netscape Navigator).
Two more Java Class links appear.

4 Click on the Java Class link that applies to your browser.

A download wizard appears.

5 Follow the prompts on the wizard to download the Java Class files.

Optimizing Unified Manager Speed

The following are a number of suggestions about how to ensure you have the optimal connection
to your Unified Manager while you program or maintain your Business Communications System.

• Use the LAN, WAN, or serial port to connect to your computer and use the Unified Manager
to perform configuration.

• If you run multiple op erati ons on yo ur comput er, we recommend that you use Wi ndows NT o r
2000 to ensure optimal performance with the Unified Manager.

• If your computer is using Windows 95/98, the interaction can be slower if you attempt to run
more than one application.

P0993133 03

Chapter 2 Auxilliary Requirements and Installation Process Overview 93

Installation Process Overview

Figure 50 provides an overview of the installation process. Use the overview information as a

quick reference to prepare the Business Communications Manager for installation. The overview
information provides the correct installation sequence.

Figure 50 Installation and initialization overview

Select the

media bay

modules you

require.

Install

the BCM and

(optional)

expansion

unit

Set the

media bay

module

switches.

Install the

media bay

modules

The number of telep hone line s and exte nsions you have deter mines the number an d
type of media b ay modu les y ou ne ed. For in struct ions abo ut h ow to sel ect th e med ia
bay modules, refer to Chapter B, “Telephony Hardware Selection and Settings,” on

page 313.

The Business Communications Manager base function tray performs the main
computing tasks. It contains the telephony and data networking components.

If your system requires more than four media bay modules, you must install a
Business Communications Manager expansion unit.
For instructions about how to install the expansion unit, refer to Chapter B,

“Telephony Hardware Selection and Settings,” on page 313.

Before you install th e med ia ba y mo dul es , you m ust set the switc hes on the ba ck of
the modules to select the DS30 bus the modules will use to access lines and
extensions (DNs). For instructions about how to set t he switches , refer to “ Set Media

Bay Module Dip Switches” on page 322.

After you have set the switches, install the media bay modules into the Business
Communications Manager or the exp ansio n unit. Fo r instructi ons abou t how to insta ll
the media bay modules, refer to Chapter 4, “Install, remove or repl ace the Me dia Bay

Modules,” on page 109.

Power up

the base and

expansion

units

When you have the main hardware connected, start the system to ensure the first
level of hardware and software is working. For instructions about how to correctly
start the units, refer to Chapter 5, “Bu s iness Communications Manager System

Startup,” on page 127.

Continued on next page...

Installation and Maintenance Guide

94 Chapter 2 Auxilliary Requirements and Installation Process Overview

Installation overview, continued...

Connect

data

networking

equipment

Initialize

the system

Connect the

telephony

components

Install

optional

mobile

equipment

Set up

system and set

configurations

The data networking components of the Business Communications Manager
system provide network connection to your local area network (LAN) and/or your
wide area network (WAN). For instructions about how to install the data
networking components, refer to “Connect the Data Networking Hardware” on

page 131.

Systems are shipped with a default IP and subnet mask. You must change these
settings to suit your system. Refer to “Initialize the System” on page 136, which
also describes how to set up your computer to access the Quick Start Wizard,
which you use to perform system configuration. Refer to the Business
Communications Manager 3.0 Programming Operations Guide for details about
the Quick Start Wizard.

The telephony components of the Business Communications Manager system
provide call processing and connection to the public telephone system. For
instructions about how to install telephones and components, refer to Chapter 13,

“Install Analog Terminal Adapters,” on page 277 and Chapter 14, “Install Optional
Telephony Equipment,” on page 287.

The Companion system provides wireless service between mobile sets and
stationary sets within the Business Communications Manager system.

The DECT module provides sy ste m con ne cti on for cord les s handsets that can act
as mobile sets or as standalone sets.

These applications are region-based. Refer to “Mobility Services by Region” on

page 303.

For instructions about installing a Companion system, refer to Chapter 12, “Install

Companion or DECT Systems,” on page 249. The DECT module has a separa te

installation and maintenance guide.

Refer to the Business Communications Manager 3.0 Programming Operations
Guide to set up basic telephony and data configurations.

Refer to the separate app licat ion gui des to set up o ptiona l appl icatio ns su ch as c all
management or voice over IP functions.

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Chapter 2 Auxilliary Requirements and Installation Process Overview 95

Installation Preparation Checklist

Before you install the base BCM platform base or expansion unit hardware, complete the
following actions.

• Determine the location for the Business Communications Manager (or expansion unit),
telephones, and other equipment based on spacing and electrical requirements. For more
information about spacing and electrical requirements, refer to the “Environ ment Ch eck li st”

on page 95 and the “Electrical Requirements” on page 95.

• Order the required trunks from the central office.

• Check that all of the media bay modules are installed in the Business Communications
Manager or expansion unit.

• Ensure that you have all the equipment and supplies you require to install the system.

Environment Checklist

The installation area must be:

• minimum of 4 m (13 ft) from equipment such as photocopiers, electrical motors and other
equipment that produces electromagnetic, radio frequency and electrostatic interference

• within 1.5 m (5 ft.) of a three-wire grounded electrical outlet

• clean, free of traffic and excess dust, dry and well ventilated

• within the temperature ranges of 10°C and 40°C (50°F and 95°F)

• between 20% and 80% non-condensing relative humidity

• enough space and strength to support the Business Communications Manager

• minimum of 46 cm (18 in.) from the floor

Note: The installati on area must be of sufficient height from the floor to pr event water
damage.

Electrical Requirements

The following electrical requirements must be met:

• Power must be supplied from non-switched, unobstructed outlet within 1.5 m (5 ft.) of the
Business Communications Manager or expansion unit.

• The supplied power must be a dedicated 110 V - 120 V ac nominal (or 220 V - 230 V ac
nominal), 50/60 Hz, 15 A minimum service with a third wire safety ground. The third wire
safety ground provides shock protection and avoids electromagnetic interference.

Danger: Risk of electric shock.
The safety of this product requires connection to an outlet with a third wire ground. Use

only with a three wire power cord and outlet.

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96 Chapter 2 Auxilliary Requirements and Installation Process Overview

Caution: Check ground connections.

Ensure that the electrical ground connections of the power utility, telephone lines and
internal metal water pipe system, if present, are connected together. If these ground
connections are not connected together, contact the appropriate electrical inspection
authority. Do not try to make the connections yourself.

The Business Communications Manager (or expansion unit) power cord is 1.5 m (5 ft ) long. You
can connect the power cor d to a power bar with a maximum le ngth of 2 m (6.5 ft) , includi ng power
bar. You must use a power bar approved by an appropriate National Test Body, with a third wire
ground. Do not use an extension cord between the platform base chassis and the power bar, or
between the power bar and the electrical outlet.

The cable between the Business Communications Manager expansion unit and the Business
Communications Manager is supplied with the expansion unit. Do not use any othe r cables or
connectors.

Internal Wiring Requirements

This section describes the requirements for a digital loop and an analog loop within the system.

Digital Loop

The following parameters must be met for a digital loop:

• one, two, or three twisted-pair ca ble(s) per telephone

• dc loop resistance of less than 64 :

• cable length (0.5 mm or 24 AW G) less than 300 m (975 ft.)

• use of a station auxiliar y power suppl y (SAPS) for l oops 300 m (975 ft. ) to 120 0 m (3900 ft .).
In North America, the SAPS must be a CSA or UL approved Class 2 power source.
In Europe, the SAPS must be a Class II power source and CE marked.

• no bridge taps

Analog Loop

The following parameters must be met for an analog loop.

• maximum dc loop resistance of 208 :

• maximum cable length (0.5 mm or 24 AWG) of 1220 m (4000 ft.)

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Chapter 2 Auxilliary Requirements and Installation Process Overview 97

System Equipment and Supplies

Use the checklists in this section to ensure you have all the required equipment.

Basic hardware

The Business Communications Manager system consists of some combination of the following
hardware:

• Business Communications Manager system

• Business Communications Manager expansion unit

• media bay modules

• telephones

• cabling for connections between hardware units

You can place a maximum of two media bay modules in the BCM200 and four media ba y modules
in the BCM400 platform base chassis. Install and use an expansion unit (only with a BCM400
system) if you require more than four media bay modules.

Optional equipment

The following equipment can be added to the system to support specific requirements beyond the
BCM platform base hardware:

• Station auxiliary power supply (SAPS)

• Central answering position (CAP or CAPN) module to as many as five M7324 telephones in
the system

• Business Communications Manager Analog Terminal Adapter 2
(ATA 2) if connecting analog equipment to a digital media bay station module

• Uninterruptable power supply (UPS) as a standalone device

• Analog emergency telephone

• WAN card field replaceable unit (FRU) if the Bu siness Communications Manager base syst em
requires connection to a WAN. There are two WAN card types available. The North America
version has a T1 and v.35 interface. The international version has a x.21 and v.35 interface.

• Countries outside of North America must order separately, a power cord that conforms to their
specific requirements or standards. All North American base and expansion systems are
equipped with a North American power cord.

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98 Chapter 2 Auxilliary Requirements and Installation Process Overview

Companion equipment

If you are installing a Companion system, check that you have the following hardware.

C3050 CT2 Plus (Canada)

• base station kit

• handsets (C3050)

• battery packs (NiCad 600
mAh)

• high-capacity battery charger

C3050 Etiquette (USA)

• base station kit

• handsets (C3050)

• battery packs (NiCad 600 mAh)

• high-capacity battery charger

• UTAM software keycode for base station activation

Optional Companion equipment

• clip holster

• leather glove

• rugged protector

• headset – earbud (battery not included)

• headset – over the head (battery not included)

Other cordless systems

The DECT cordless system, T7406 cordless handset, and Symbol NetVision wireless IP handsets
all have installation documentation specific to the installation of base stations and registration of
the handsets to the Business Communications Manager.

DECT Equipment

If you are installing a DECT system, check that you have the following hardware.

• DECT module

• base station kit

• handsets and rechargers

Equipment for installing the platform base chassis

For the installation, you need the following equipment:

• rack mounting bracket

• four rubber feet

• Phillips screwdriver #2

• flat blade screwdriver

• pliers

• antistatic grounding strap

• connecting tool

• surge protector (recommended)

• cables, 25-pair cable with amphenol connectors

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Chapter 3
Install the Business Communications Manager &
Expansion Unit Platform Base Chassis

This chapter describe s how to install the Business Communi cations Manager platform base chassis
and expansion unit in your physical environment.

Install the Platform Base Chassis in a Rack

The Business Communications Manager platform base chassis fits into a standard 19-inch
equipment rack. You can install the platform base chassis in the same rack as your other
networking and telecommunications equipment.

Caution: When installing the Business Communications Mana ger platform base chassis
in a rack, do not stack units directly on top of one another in the rack.

Fasten each unit to the rack with the appropriate mounting brackets. Mounting brackets
cannot support multiple units.

99

Refer to “Environment Checklist” on page 95 for acceptable environmental conditions
before selecting a location for the Business Communications Manager platform base
chassis.

Caution: For desk mount installations, do not place anything directly on top of the
Business C ommunica t ions Manager base platform chassis.

Attach the rack mounting brackets

1 Place the Business Communications Manager platform base chassis on a flat, clean surface.
2 Align the screw holes between the Business Communications Manager platform base chassis

and the right rack mounting bracket.

3 Fasten the brack et to the Business Communications Manager platform base chassis usin g f our

screws.

Caution: Only use the screws supplied with the rack mounting bracket. Do not replace
screws. Other screws can damage the Business Communications Manager platform base
chassis.

4 Align the screw holes between the Business Communications Manager platform base chassis

and the left rack mounting bracket.

5 Fasten the bracket to the platform base chassis using four screws. Refer to Figure 52.

Business Communication Manager 3.0 Installation and Maintenance Guide

100 Chapter 3 Install the Business Communications Manager & Expansion Unit Platform Base Chassis

Figure 51 Attach the rack mount bracket to the BCM200 chassis

Install rack mount
bracket screws

Figure 52 Attach the rack mount bracket to the BCM400 chassis

Install rack mount
bracket screws

Mount the platform base chassis into an equipment rack

Use the procedure in this section to install the Business Communications Manager platform base
chassis in an equipment rack.

1 Determine the location in the rack where you want to install the platform base chassis.
2 Position the unit in the rack. Have an assistant hold the platform base chassis.
3 Align the holes in the rack mounting bracket with the holes in the equipment rack rails.
4 Fasten the rack mounting brackets to the rack using four screws (supplied).

Refer to Figure 53.

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