Nortel Networks BCM200, BCM400 User Manual

Part No. P0993133 03

Business Communications Manager

BCM200/400 Installation and Maintenance

Guide

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS and Business Communications Manager, are trademarks of Nortel Networks NA Inc. Microsoft, MS, MS -DOS, Windows, and Windows NT are registered trademarks of Microsoft Cor poration. Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc. All other trademarks and registered tradema rks are t he property of their respective owners.

North American Regulatory Information

Safety

Business Communications Manage r equi pment mee ts all appl icable req uiremen ts of both t he CSA C22.2 No. 950-95 and UL-1950 Edition 3.

Danger: Risk of shock. Read and follow installation instructions carefully. Ensure the Business Communications Manager and Business Communications Manager expansion unit are unplugged from the power socket and that any telephone or network cables are unplugged before opening the Business Communications Manager or Business Communications Manager expansion unit. If installation of additi onal har dware and / or ser vicing i s requir ed, disconn ect all telephone cable connections prior to unplugging the Business Communications Manager. Ensure the Business Communications Manager and Business Communications Manager expansion unit are plugged into the wall socket using a three-prong power cable before any telephone cables are connected.

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Caution: Only qualified persons should service the system. The installation and service of this hardware is to be performed only by service personnel having appropriate tr ainin g an d exper ience n ece ssary to be a ware of haz ards t o which t hey are exposed in perf or ming a task and of measur es to mi ni mize t he danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the Business Communications Manager system mu st be connected to an out let with a third-wir e ground. Service personnel must be alert to the possibility of high leakage currents becoming available on metal syste m surfaces during powe r line fault eve nts near network li nes. These leakage currents normally safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first.

Enhanced 91 1 Conf iguration

Caution: Warning

Local, state and federal requirements for Emergency 911 services support by Customer Premises Equipment vary. Consult your telecommunication service provider regarding compliance with applicable laws and regulations.

Note: For information about 911 configuration, refer to the Enhanced 911 (E911) Configuration section in the Business Communications Manager 3.0 Programming

Operations Guide.

Radio-frequency Interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed and used in accordance with the installation manual, it may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A Canadian EMI Requirement s. Ope ra ti on of this equipment in a residential area is likely to cause interference, in which case the user, at his or her own expense, will be required to take whatever measures may be required to correct the interference.

Installation and Maintenance Guide

Telecommunication Registratio n

Business Communications Manager eq uipme nt meets all appli cable r equire ments of both Indu stry Canada CS-03 and US Federal Commission FCC Part 68 and has been registered under files Industry Canada 332D-5980A and FCC US:AB6KF15B20705 (key system), US:AB6MF15B20706 (hybrid system), and US:AB6PF15B23740 (PBX system). Connection of the Business Communications Manager telephone system to the nationwide telecommunications network is made through a standard network interface jack that you can order from your local telecommunications co mp any. This type of cust omer-provided equipment cannot be u sed on party lines or coin lines.

Before installing this equipment, use rs should en sure that it is permissible to be connected to the facilities of th e loca l tel eco mmunica tions company. The equipment must al so be in st alled using a n acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ens ure for their own protec tion tha t the elec tric al ground connec tions of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician.

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Network Connection

Canada and US

Table 1 Interface harmonized standards

Interface Harmonized Standard Description

CTM Industry Canada CS03

FCC Part 68

DTM Industry Canada CS03

FCC Part 68

BRIM Industry Canada CS03

FCC Part 68

WAN Industry Canada CS03

FCC Part 68

Analog terminal device

T1 and Primary Rate ISDN

Basic Rate ISDN

Hearing Aid Compatibility

Business Communications Manager telephones are hear ing-aid compatible, as defined in Section

68.316 of Part 68 FCC Rules.

Electromagnetic Compatibility

Business C ommunica t ions Manager equipm ent meets all FCC Part 15, Class A radiated and conducted emissions requirements.

Business Communications Manage r does not e xce ed the Class A limi ts fo r rad iated and co nducte d emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada.

Telephone Company Registration

It is usually not necessary to call the telecommunications company with information on the equipment before connecting the Business Communications Manager system to the telephone network. If the telecommunications company requires this information, provide the following:

• telephone number(s) to which the system will be connected

• FCC registration number (on label affixed to Business Communications Manager)

• universal service order code (USOC)

• service order code (SOC)

• facility interface code (FIC)

Installation and Maintenance Guide

Use of a Music Source

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Background Music features of this telecommunication system.

Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license.

Rights of the Telecommunications Company

If the Business Communications Manager system is causing harm to the telephone network, the telecommunications company may discontinue service temporarily. If possible, the telecommunications company will notify you in advance. If advance notice is not practical, the user will be notified as soon as possible. The user will be given the opportunity to correct the situation a nd informed of the right to file a comp laint to the FCC.

The telecommunications company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of the system. If this happens, the telecommunications company will give you adv ance notic e in order for you to ma ke any neces sary modifications to maintain uninterrupted service.

Repairs

In the event of equipment malfunction, all repairs to certified equipment will be performed by an authorized supplier.

Canadian Regulations - please read carefully

Notice

The term "IC" bef ore the cert ific ation nu mber l ocated on the host eq uipment onl y si gnifi es t hat t he Industry Canada technical specifications were met. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that co mpli ance wit h the ab ove condi tions may not preven t degrad ation of service in some situations. Repairs to certified equipment should be coordinated by a representa tive designated by the s upplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to

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request the user to disconnect the equipment. Users should ensure for their own pr ote ct ion t hat the electrical ground connections of the power utility, tel epho ne lin es and int er nal metal li c wate r p ipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Notice

The Ringer Equivalence Number (REN) assigned t o each terminal device provides an i ndication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A Canadian EMI requirements. Operation is subject to the following two conditions (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.

Do not attem pt to repair this equipmen t. If you experience troubl e, write for warranty and repair information:

Nortel Networks 30 Norelco Drive, Weston, Ontario M9L 2X6 Canada

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations, of the FCC for direct connection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of the telephone.)

Your connection to the telephone line must comply with these FCC rules:

• An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details.

• Use only an FCC Part 68-complia nt Uni versal Service Order Code (USOC) net work interface jack, as specified in the installation instructions, to connect this telephone to the telephone line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and pull out.) See installati on instructio ns for details.

Installation and Maintenance Guide

• If the terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of the product may be required. But if advance notice is n’t practical, the telephone company will notify you as soon a s possible. You will also be advised of your right to file a complaint with the FCC, if you believe it is necessary.

• If a network interface jack is not already installed in your location, you can order one from your telephone company. Order the appropriate USOC Network interface jack, as specified in the installation instructions, for wall-mounted telephones or for desk/table use. In some states, customers are permitte d to install their own jacks.

• Your telephone may not be connected to a party line or coin telephone line. Connection to Party Line Service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.)

• It is no longer necessary to notify the Telephone Company of your phone’s Registration and REN numbers. However, you must provide this information to the telephone company if they request it. The telephone co mpany may make chang es in its facil ities, equ ipment, ope rati on or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modification to maintain uninterrupted service.

• Do not attempt to repair this equipment. If you experience tr ouble, write for warranty and repair information:

Nortel Networks 640 Massman Drive, Nashville, TN, 37210, USA

Ringer Equivalence Number

The FCC Registration label (on bot tom of phone ), includes a Ringer Equivalence Number (REN), which is used to det ermine t he number of devices you may conn ect to y our phone line. A hi gh total REN may prevent phones from ringin g in response to an inco ming call and may make placing calls difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone line, consult your local telephone company.

Hearing Aids

This phone is compatible with hearing aids equipped with an appropriate telecoil option.

Programming Emerge ncy Nu mb er s

When programming emergency numbers and/or making test calls to emergency numbers: 1 Remain on the line and briefly explain to the dispatcher the reason for calling before hanging

up.

2 Perform such activities in the off-peak hours, such as early mornings or late evenings.

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EMI/EMC (FCC Part 15)

Note: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occ ur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate th e receiving a ntenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Important Safety Instructions

The following safety instr uct io ns cover the installation and use of the Product. Read carefully and retain for future reference.

Installation

Warning: To a void electr ical shock ha zard to per sonnel or e quipment damage observe the following precautions when installing telephone equipment:

1 Never install telephone wiring during a lightning storm. 2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

3 Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

4 Use caution when installing or modifying telephone lines. The exclamation point within an

equilatera l triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

Installation and Maintenance Guide

This symbol on the product is used to identify the following important information: Use only with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide.

Use

When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions. 2 Follow the instructions marked on the product. 3 Unplug this product from th e wall o utlet befor e clea ning. Do no t use l iquid cle aners or aer osol

cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to rest on the power cord. Do not locate this product where the cord will

be abused by persons walking on it.

8 Do not overload wa ll ou tlets and extension cords as this can result in the risk of fire or el ec tr ic

shock.

9 Never spill liquid of any kind on the product. 10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

11 Unplug this product from the wall outlet and refer servicing to qualified service personnel

under the following conditions:

a When the power supply cord or plug is damaged or frayed. b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allow th e product t o dry out to s ee if it still opera tes; b ut do not open up the product.

c If the product housing has been damaged. d If the product exhibits a distinct change in performance.

12 Avoid using a telephone during an electrical storm. There may be a remote risk of electric

shock from lightning.

13 Do not use the telephone to report a gas leak in the vicinity of the leak. 14 Caution: To eliminate the possibili ty of accidental damage to cords, plugs, jacks, and the

15 Warning: Do not insert the plug at the free end of the handset cord directly into a wall or

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telephone, do not use sharp instruments during the assembly procedures.

baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the handset.

16 Save these instructions .

International Regulatory Information

The CE Marking on thi s equipm ent indica tes comp liance w ith the following:

This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Hereby, Nortel Networks declares th at Enterprise Edge/Business Communications Manager Model No. NT7B10xxxx, is in compliance with the essential requirements and othe r relevant provisions of Directive 1999/5/EC.

Information is subject to change without n otice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light industrial environment.

WARNING

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel Networks.

Installation and Maintenance Guide

Safety

WARNING!

Only qualified service personnel may install this equipment. The instructions in this manual are intended for use by qualified service personnel only.

Risk of shock.

Ensure the Business Communications Manager is unplugged from the power socket and that any telephone or network cables are unplugged before opening the Business Communic ati ons Mana ger.

Read and follow installation instructions carefully

Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to whic h they are exposed in performing a tas k and of measures to minimize the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the Business Communic ati ons Mana ger sy ste m mu st be con nec ted to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming available on meta l s ys te m surf ac es during power line fault events ne ar n etwo r k lin es . These leakage currents normally safely flow to Protective Earth via the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last whe n c abl ing to the unit. Specifically, operation s requiring the unit to be powered down must have the network connections (exchange lines) removed first.

Additional Safety Information

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may be connected to exposed plant:

• DTM interface

• WAN interface

• TCM Isolator

The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be connected to exposed plant:

• BRIM Interface

• TCM extensions

• external music sources (MSCX)

• aux iliary ringer (AUX)

• paging system relay (PAGE)

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• serial port

• LAN interface

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and shall NOT be connected to exposed plant:

•ATA II

Limited Warranty

Nortel Networks warrants this produc t against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the telephone set, it may be repl aced with a refurbished telephone of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs.

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natu ral causes such as storms or floo ds, after the telephone is in your possession.

Nortel Networks shall not be liable for any i ncidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.

This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose an d mer chantability.

Warranty Repair Servic es

Should the set fail during the warranty period:

In North America, please call 1-800-574-1611 for further information. Outside North America, contact your sales representative for return instructions. You will be responsible

for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

Installation and Maintenance Guide

After W arranty Service

Nortel Networks offers ongoing repair and support for this product. This service provides repair or replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You are responsible for all shipping charges. For further info rmation and shipping instructions:

In North America, contact our service information number: 1-800-574-1611. Outside North America, contact your sales representative.

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty.

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Contents

North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Telecommunication Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Telephone Company Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Use of a Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rights of the Telecommunications Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Canadian Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

US Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

International Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . 7

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Display Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 1 Introduction to the Business Communications Manager

Platform Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Business Communications Manager Field Replaceable Units . . . . . . . . . . . . . . . . . . 40

BCM200 Platform Base Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

BCM200 platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

BCM400 Platform Base Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installation and Maintenance Guide

16 Contents

BCM400 platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

BCM400 advanced function tray (AFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Platform Media Bay Module Bays and Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Base Function Tray Component Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Base function tray chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Base function tray interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Base function tray system status display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Media services card (MSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Main card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

I/O Interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Platform Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

BCM400 redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

RAID upgrade kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Telephony Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Media bay modules (MBMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Media bay module LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Media bay module power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Trunk Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Station Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Specialized Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

BCM400 standard (STD) configuration hardware components . . . . . . . . . . . 47

BCM400 platform redundant feature option (RFO) configuration . . . . . . . . . . 49

BCM400 advanced function tray RAID status LEDs . . . . . . . . . . . . . . . . . . . . 51

MSC IP call processing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Main card connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

PCI riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

WAN interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Digital trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Caller ID trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Basic rate interface media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Digital station media bay module (DSM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4X16 Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Analog station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Digital enhanced cordless telecommunications (DECT)

media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Fiber expansion media bay module (FEM) . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Digital Drop & Insert MUX (DDIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

P0993133 03

Contents 17

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Portable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Companion System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

DECT System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

T7406 system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

NetVision system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Business Communications Manager Expansion Unit . . . . . . . . . . . . . . . . . . . . . . . . . 90

Chapter 2

Auxilliary Requirements and Installat ion Process Overview. . . . . . . . . . . 91

Computer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Preloading Java class Files On Your Workstation . . . . . . . . . . . . . . . . . . . . . . . . . 92

Optimizing Unified Manager Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Installation Process Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Installation Preparation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Environment Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Internal Wiring Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Digital Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Analog Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

System Equipment and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Companion equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Optional Companion equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Other cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

DECT Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Equipment for installing the platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . 98

C3050 CT2 Plus (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

C3050 Etiquette (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Chapter 3 Install the Business Communications Manager & Expansion Unit

Platform Base Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Install the Platform Base Chassis in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Attach the rack mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Mount the platform base chassis into an equipment rack . . . . . . . . . . . . . . . . . . 100

Install the Platform Base Chassis on the Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Install the Platform Base Chassis on a Flat Surface . . . . . . . . . . . . . . . . . . . . . . . . . 104

Install the Expansion Unit into a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Attach the mounting brackets to the Expansion Unit . . . . . . . . . . . . . . . . . . . . . . 104

Installation and Maintenance Guide

18 Contents

Mount the Expansion Unit to the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Install the Expansion Unit on a Flat Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Connect the Expansion Unit to the Business Communications Manager . . . . . . . . . 106

Chapter 4

Install, remove or replace the Media Bay Modules. . . . . . . . . . . . . . . . . . 109

Install a Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Shut down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Install a media bay module in the Business Communications Manager

Install a media bay module in the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . 111

Reconnect the equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Remove a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Remove a media bay module from the Business Communications Manager

Remove a media bay module from the expansion unit . . . . . . . . . . . . . . . . . . . . 115

Replace a Media Bay Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Wire the Media Bay Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Module Wiring Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Connect the Media Bay Modules to Service Providers . . . . . . . . . . . . . . . . . . . . . . . 119

Wire Media Bay Modules to Internal Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

FEM Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Connect the fiber cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Installation/Replacement Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Chapter 5

Business Communications Manager System Startup . . . . . . . . . . . . . . . 127

Check Power and Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Connect the Data Networking Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Initialize the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

P0993133 03

Check system power and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Connect the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Connect wiring to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Connect wiring to the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Install the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Data parameter requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Default IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Connecting when there is an IP address conflict . . . . . . . . . . . . . . . . . . . . . . . . 137

Use of a null modem serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Null modem cable setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Display the configuration menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Ethernet crossover cable usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Set the crossover connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Contents 19

Configure your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Connect the Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Enter the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Regenerating keycodes after system replacement . . . . . . . . . . . . . . . . . . . . . . . 142

Chapter 6

Prepare Hardware for Maintenance or Upgrades . . . . . . . . . . . . . . . . . . . 143

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Controlled System Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Shut down the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Shut down the system hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Restart the System after Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Restore the System to Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Software Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Base Function Tray Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Remove the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Install the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Remove the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Install the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Advanced Function Tray Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Remove the advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Install the advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Remove and Install the Platform Base Chassis Top Cover . . . . . . . . . . . . . . . . . . . . 161

Remove the platform base chassis top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Install the platform base chassis top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Chapter 7

Hard Disk Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Remove a Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Remove a hard disk cage from a BCM200 platform base chassis . . . . . . . . . . . 166

Remove a hard disk cage from a BCM400 platform base chassis . . . . . . . . . . . 168

Remove a hard disk from the hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Install a New Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Install a hard disk into a hard disk cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Install a hard disk cage in a BCM200 platform base chassis . . . . . . . . . . . . . . . 173

Install a hard disk cage in a BCM400 platform base chassis . . . . . . . . . . . . . . . 175

Initialize the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Chapter 8

Install or Replace a Cooling Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Cooling Fan Replacement Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Installation and Maintenance Guide

20 Contents

Troubleshooting Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Remove a BCM400 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Install a BCM400 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Remove a BCM200 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Install the BCM200 cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Remove an expansion unit fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Install an expansion unit fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Chapter 9

Replace or Upgrade a Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Replace a Standard Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Remove a BCM200 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Install a BCM200 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Remove a BCM400 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Install a BCM400 standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Upgrade to a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Remove the PSU status connector jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Install a redundant power supply cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Remove a BCM400 redundant power supply cage . . . . . . . . . . . . . . . . . . . . . . . 210

Install a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Remove a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Chapter 10

Replace Data Cards and Processing Hardware . . . . . . . . . . . . . . . . . . . . 217

System status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Card Replacement Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Remove the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Install the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Initialize a new WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Remove the media services card (MSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Install the media services card (MSC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Install the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Replace the Processor Expansion Card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Remove the processor expansion card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Install a processor expansion card (PEC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Replace Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Remove the dual in-line memory module (DIMM) card . . . . . . . . . . . . . . . . . . . . 235

Install the dual in-line memory module (DIMM) card . . . . . . . . . . . . . . . . . . . . . . 237

Replace the Clock/Calendar Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Remove the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Install a new clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

P0993133 03

Contents 21

Chapter 1 1

Install Telephones and Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Central answering position (CAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Emergency T e lephone Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Install IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Install Radio-Based Portable Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Companion portable system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

DECT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

T7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Moving Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Chapter 12

Install Companion or DECT Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

The Companion Wireless System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Companion components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Companion Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Install the base station remote power interconnect (RPI) unit . . . . . . . . . . . . . . . 251

Mount the RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

RPI wiring and connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Install a Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Position the Companion base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Attach a Companion Base Station to a wall or ceiling . . . . . . . . . . . . . . . . . . . . . 262

Companion set registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

System restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Install an external antenna and lightning surge protection . . . . . . . . . . . . . . . . . 265

Read before you install equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Antenna installation (United States of America) . . . . . . . . . . . . . . . . . . . . . . 265

Install a lightning surge protector (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Install an antenna (Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Install DECT Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Chapter 13

Install Analog Terminal Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Operating requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Analog transmission parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

(North American systems only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Connect the Business Communications Manager ATA 2 . . . . . . . . . . . . . . . . . . . . . 280

Installation and Maintenance Guide

22 Contents

Mount the Business Communications Manager ATA 2 . . . . . . . . . . . . . . . . . . . . . . . 281

Determine the ATA 2 extension number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Configure the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

ATA 2 Data Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Data transmission requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

FAX and modem transmission compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Install a Data Communication Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Chapter 14

Install Optional Telephony Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Media Service Card Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Install an auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Activate auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Connect the external paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Connect an external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Test the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Music on hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Chapter 15

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Access the System Status Monitor to Monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . 292

Business Communications Manager does not Function . . . . . . . . . . . . . . . . . . . . . . 295

Emergency T e lephone Does Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

ATA 2 Does Not Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Check the ATA 2 wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Check for dial tone at the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Check for trunk line dial tone to the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Appendix A

System Regio n A tt ri b u te s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Core Software and Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Language Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Caller ID Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Companding Law by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

ISDN Line Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Mobility Services by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Media Bay Module Availability by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Trunk Availability by Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Define Time Zones by Country and Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

System Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

P0993133 03

Contents 23

Appendix B

Telephony Hardware Selection and Settings . . . . . . . . . . . . . . . . . . . . . . 313

Media Bay Module System Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Trunk media bay module selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Station media bay module selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Upgrade from an existing Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Determine system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Understand DS30 numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Setting offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Determining module channel requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Set Media Bay Module Dip Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Rules for Assigning DS30 Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Notes about assigning modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Choose the assigned order for modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Determine module DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Set the media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Line and extension numbers for specific modules . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

DTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

DDIM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

CTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

ASM 8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

DSM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

DSM16/DSM 32 single density switch settings (upgraded system) . . . . . . . 338

DSM16+ and DSM 32+ double density switch settings (upgraded system) . 340

DSM16/DSM 32 single density switch settings (new 3.0 system) . . . . . . . . 341

DSM16+ and DSM 32+ double density switch settings (new 3.0 system) . . 342

DECT switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Appendix C

Media Bay Module Combinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Combining CTMs and 4X16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Fully-loaded Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

DECT Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Changing Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

Set DNs and Port Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Installation and Maintenance Guide

24 Contents

Appendix D

System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Telephony Features and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Data Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

P0993133 03

Figures

Figure 1 Acrobat Reader display setup selections . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 2 Business Communications Manager core system components overview 39

Figure 3 BCM200 platform base chassis and primary components . . . . . . . . . . . . 44

Figure 4 BCM200 platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Figure 5 BCM400 platform base chassis and primary components . . . . . . . . . . . . 46

Figure 6 BCM400 platform base chassis (standard configuration) . . . . . . . . . . . . 48

Figure 7 BCM400 platform base chassis (RFO configuration) . . . . . . . . . . . . . . . . 49

Figure 8 Advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Figure 9 Advanced function tray RAID status LEDs . . . . . . . . . . . . . . . . . . . . . . . . 51

Figure 10 Media bay module filler blanking plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Figure 11 BCM200 media bay module bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Figure 12 BCM400 Media bay module bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Figure 13 BCM200 media bay module backplane . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Figure 14 BCM400 media bay module backplane . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Figure 15 Base function tray hardware and chassis . . . . . . . . . . . . . . . . . . . . . . . . 54

Figure 16 Base function tray faceplate ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Figure 17 Business communication manager base function tray

Figure 18 BCM200 Media services card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 19 BCM400 Media services card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Figure 20 Main card connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Figure 21 Card connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 22 PCI Riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Figure 23 PCI Riser card connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Figure 24 WAN interface card (international version) . . . . . . . . . . . . . . . . . . . . . . . . 63

Figure 25 WAN interface card (North American version) . . . . . . . . . . . . . . . . . . . . . 63

Figure 26 Modem card and interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 27 I/O interface card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 28 BCM200 and BCM400 (STD) platform power supply (rear view) . . . . . . 65

Figure 29 Standard power supply connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Figure 30 BCM400 platform redundant power supply and modules . . . . . . . . . . . . 66

Figure 31 BCM400 Redundant power supply connectors . . . . . . . . . . . . . . . . . . . . 66

Figure 32 BCM200 standard hard disk and cage . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Figure 33 BCM400 standard hard disk and cage . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Figure 34 BCM200/400 2xHDD + RAID controller . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Figure 35 Cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Figure 36 Telephony hardware components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 37 Module Power and Status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Figure 38 Rear of modules showing DS256 channel and power connectors . . . . . . 73

Figure 39 Underside of module showing DIP switches . . . . . . . . . . . . . . . . . . . . . . 74

system status display LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installation and Maintenance Guide

26 Figures

Figure 40 Digital Trunk Interface Module (DTM) faceplate . . . . . . . . . . . . . . . . . . . . 75

Figure 41 CTM and CTM8 LEDS and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Figure 42 ISDN BRI media bay module LEDs and jacks . . . . . . . . . . . . . . . . . . . . . 77

Figure 43 Faceplates of DSM 16+ and DSM 32+ . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Figure 44 Faceplate of 4X16 module LEDS, connectors, and jacks . . . . . . . . . . . . 80

Figure 45 ASM 8 front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Figure 46 DECT faceplate with eight RJ45 connectors . . . . . . . . . . . . . . . . . . . . . . 82

Figure 47 Fiber expansion media bay module (FEM) LEDs . . . . . . . . . . . . . . . . . . 83

Figure 48 Digital Drop & Insert (DDIM) faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Figure 49 Business communication manager DS256 connectors and

Figure 50 Installation and initialization overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Figure 51 Attach the rack mount bracket to the BCM200 chassis . . . . . . . . . . . . . 100

Figure 52 Attach the rack mount bracket to the BCM400 chassis . . . . . . . . . . . . . 100

Figure 53 Fasten the BCM200 platform base chassis to an equipment rack . . . . . 101

Figure 54 Fasten the BCM400 platform base chassis to an equipment rack . . . . . 101

Figure 55 Attach the wall-mount brackets to the BCM200 platform base chassis . 103 Figure 56 Attach the wall-mount brackets to the BCM400 platform base chassis . 103

Figure 57 Attach the rack mounting bracket to the expansion unit . . . . . . . . . . . . . 105

Figure 58 Fasten the expansion unit to the equipment rack . . . . . . . . . . . . . . . . . 106

Figure 59 DS256 connector on the expansion unit . . . . . . . . . . . . . . . . . . . . . . . . 107

Figure 60 Business Communications Manager platform base chassis

Figure 61 Overview of installing a media bay module . . . . . . . . . . . . . . . . . . . . . . 109

Figure 62 Overview of removing a media bay module . . . . . . . . . . . . . . . . . . . . . . 113

Figure 63 Remove a BCM200 media bay module . . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 64 Remove a BCM400 media bay module . . . . . . . . . . . . . . . . . . . . . . . . . 114

Figure 65 Remove the expansion unit front bezel . . . . . . . . . . . . . . . . . . . . . . . . . 115

Figure 66 Overview of module replacement process . . . . . . . . . . . . . . . . . . . . . . . 116

Figure 67 Trunk and station wiring overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Figure 68 DTM RJ48C wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 69 CTM RJ11 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 70 BRIM S/T RJ45 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Figure 71 Wiring for DSM 16, 4X16, and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . 122

Figure 72 Wiring for an ASM 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 73 Module power and status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Figure 74 Base function tray data cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Figure 75 Serial pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Figure 76 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Figure 77 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Figure 78 Prepare for maintenance overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Figure 79 Base function tray replacement overview . . . . . . . . . . . . . . . . . . . . . . . 149

Figure 80 Remove the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

DS258 connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

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Figures 27

Figure 81 Install the base function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Figure 82 Remove the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 83 Install the base function tray bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Figure 84 Advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Figure 85 Advanced function tray replacement overview . . . . . . . . . . . . . . . . . . . . 157

Figure 86 Remove the advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Figure 87 Install the advanced function tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Figure 88 Remove the BCM200 top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 89 Remove the BCM400 top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 90 Install the BCM200 top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Figure 91 Install the BCM400 top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Figure 92 Hard disk replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Figure 93 Detach the hard disk cage from the BCM200

platform base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Figure 94 Detach the hard disk cage from the BCM400

advanced function tray chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Figure 95 Remove the hard disk from the hard disk cage . . . . . . . . . . . . . . . . . . . 170

Figure 96 Remove the primary hard disk from the RAID hard disk cage . . . . . . . . 170

Figure 97 Install a BCM200 hard disk in the hard disk cage . . . . . . . . . . . . . . . . . 172

Figure 98 Install a BCM400 hard disk in the hard disk cage . . . . . . . . . . . . . . . . . 172

Figure 99 Install the programmed hard disk into the RAID hard disk cage . . . . . . 173

Figure 100 Insert the hard disk cage into the BCM200 platform base chassis . . . . 174

Figure 101 Insert the hard disk cage to the BCM400

advanced function tray chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Figure 102 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Figure 103 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Figure 104 Chassis cooling fan replacement overview . . . . . . . . . . . . . . . . . . . . . . 179

Figure 105 Remove the BCM400 fan access panel . . . . . . . . . . . . . . . . . . . . . . . . . 181

Figure 106 Disconnect the fan cable from the I/O card . . . . . . . . . . . . . . . . . . . . . . 181

Figure 107 Remove the snap rivets from the BCM400 fan access panel . . . . . . . . 182

Figure 108 Fan chassis mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Figure 109 Insert the snap rivets into the BCM400 fan access panel . . . . . . . . . . . 183

Figure 110 Connect the fan cable(s) to the I/O card . . . . . . . . . . . . . . . . . . . . . . . . 184

Figure 111 Install the fan access panel to the platform base chassis . . . . . . . . . . . 184

Figure 112 Disconnect the BCM200 fan cable from the I/O card . . . . . . . . . . . . . . . 186

Figure 113 Remove the snap rivets from the BCM200 platform base chassis . . . . 186

Figure 114 Insert the snap rivets into the BCM200 platform base chassis . . . . . . . 187

Figure 115 Fan screws location in expansion unit, 2.0 models. . . . . . . . . . . . . . . . . 189

Figure 116 Fan screws location in expansion unit, 2.5 redundancy models. . . . . . . 189

Figure 117 Standard power supply replacement overview . . . . . . . . . . . . . . . . . . . . 192

Figure 118 Remove the BCM200 MSC guide bracket . . . . . . . . . . . . . . . . . . . . . . . 193

Figure 119 Remove the I/O card from the BCM200 platform base chassis . . . . . . . 194

Figure 120 Remove the BCM200 power supply chassis screws . . . . . . . . . . . . . . . 194

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28 Figures

Figure 121 Install the BCM200 power supply chassis screws . . . . . . . . . . . . . . . . . 195

Figure 122 Power and hard disk cable routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Figure 123 Install the I/O card in the BCM200 platform base chassis . . . . . . . . . . . 196

Figure 124 Install the BCM200 MSC guide bracket . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 125 Tie-wrap excess P1 power cable length . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 126 Remove the BCM400 power supply chassis screws . . . . . . . . . . . . . . . 200

Figure 127 Remove the power supply and support bracket . . . . . . . . . . . . . . . . . . . 200

Figure 128 Fasten the power supply support bracket cables . . . . . . . . . . . . . . . . . . 201

Figure 129 Fasten the power supply support bracket to the platform base chassis 202

Figure 130 Fasten the standard power supply to the platform base chassis . . . . . . 202

Figure 131 Redundant power supply upgrade overview . . . . . . . . . . . . . . . . . . . . . 204

Figure 132 Remove the PSU status connector jumper . . . . . . . . . . . . . . . . . . . . . . 205

Figure 133 Remove the BCM400 power supply adapter tab

Figure 134 Remove the power supply knockout bracket . . . . . . . . . . . . . . . . . . . . . 206

Figure 135 Fasten the power supply support bracket cables . . . . . . . . . . . . . . . . . . 207

Figure 136 Attach the redundant power supply cage . . . . . . . . . . . . . . . . . . . . . . . . 208

Figure 137 Install a new cable clamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Figure 138 Install a cable grommet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Figure 139 Remove the BCM400 redundant power supply chassis screws . . . . . . 211

Figure 140 Remove the redundant power supply cage and support bracket . . . . . . 212

Figure 141 Install the power supply modules into the power supply cage . . . . . . . . 213

Figure 142 BCM400 platform redundant power supply (rear view) . . . . . . . . . . . . . 213

Figure 143 Remove the power supply module from the power supply cage . . . . . . 215

Figure 144 Base function tray interior components . . . . . . . . . . . . . . . . . . . . . . . . . 218

Figure 145 Card replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Figure 146 Remove the WAN card and PCI cover plate . . . . . . . . . . . . . . . . . . . . . 220

Figure 147 Install the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Figure 148 Configuration main menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Figure 149 Platform initialization menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Figure 150 Initialize menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Figure 151 MSC chassis mounting screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Figure 152 Modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Figure 153 PEC replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Figure 154 Remove the processor expansion card (PEC III) . . . . . . . . . . . . . . . . . . 232

Figure 155 Insert the processor expansion card (PEC III) . . . . . . . . . . . . . . . . . . . . 234

Figure 156 Memory replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Figure 157 Remove and replace the dual in-line memory module . . . . . . . . . . . . . . 236

Figure 158 Battery replacement overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Figure 159 Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Figure 160 Overview of installing a Companion system . . . . . . . . . . . . . . . . . . . . . . 249

Figure 161 RPI unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

from the support bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

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Figures 29

Figure 162 RPI mounting holes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Figure 163 Open the RPI cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Figure 164 RPI components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Figure 165 RPI connector printed-circuit board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Figure 166 Output connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Figure 167 Input connector pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Figure 168 Bracket termination board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Figure 169 Slide the cover on bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Figure 170 Installed antenna and lightning surge protectors (USA) . . . . . . . . . . . . . 266

Figure 171 Antenna with antenna bracket (USA) . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Figure 172 Lightning surge protector and bracket (USA) . . . . . . . . . . . . . . . . . . . . . 268

Figure 173 Indoor directional external antenna (Canada) . . . . . . . . . . . . . . . . . . . . 270

Figure 174 Indoor omnidirectional external antenna (Canada) . . . . . . . . . . . . . . . . 271

Figure 175 Install the outdoor omnidirectional external antenna (Canada) . . . . . . . 273

Figure 176 Install the lightning surge protector (Canada) . . . . . . . . . . . . . . . . . . . . 274

Figure 177 R451 connectors on the DECT media bay module . . . . . . . . . . . . . . . . 276

Figure 178 Insertion Loss from the CO to the single-line telephone . . . . . . . . . . . . 278

Figure 179 Single line telephone installation overview . . . . . . . . . . . . . . . . . . . . . . . 280

Figure 180 ATA 2 pin outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Figure 181 ATA 2 top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Figure 182 ATA 2 back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Figure 183 Data communication device installation overview . . . . . . . . . . . . . . . . . 285

Figure 184 Auxiliary ringer jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Figure 185 Audio input jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Figure 186 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Figure 187 Music on hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Figure 188 SSD board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Figure 189 LED locations on the face of the base function tray . . . . . . . . . . . . . . . . 293

Figure 190 System Status Monitor LED Display screen . . . . . . . . . . . . . . . . . . . . . . 294

Figure 191 System Status Monitor LED Settings record . . . . . . . . . . . . . . . . . . . . . 294

Figure 192 Process for determining modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Figure 193 DS30 model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Figure 194 Offsets are part of DS30 channel line groups . . . . . . . . . . . . . . . . . . . . 319

Figure 195 Space requirements for media bay modules,

on a per-DS30 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

Figure 196 Space requirements for special media bay modules . . . . . . . . . . . . . . . 321

Figure 197 Assigning single-density modules to the DS30 channel hierarchy . . . . . 325

Figure 198 Assigning double density modules to the DS30 channel hierarchy . . . . 326

Figure 199 How to use the configuration map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Figure 200 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Installation and Maintenance Guide

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