Nortel Networks BCM1000 User Manual

Part No. N0008587 01
March 8, 2005

Business Communications
Manager

BCM1000
Installation and Maintenance

Guide

2

Copyright © 2004 Nortel Networks

All rights reserved.

The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS and Business Communications Manager, are trademarks of Nortel Networks NA Inc.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

N0008587 01

North American Regulatory Information

Safety

This equipment meets all applicable requirements of both the CSA C22.2 No.60950 and UL

60950.

The shock hazard symbol within an equilateral triangle is intended to alert personnel
to electrical shock hazard or equipment damage. The following precautions should
also be observed when installing telephone equipment.

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.

• Use caution when working with telephone lines.

3

Danger: Risk of shock.
Read and follow installation instructions carefully.
Ensure the system and system expansion units are unplugged from the power socket and
that any telephone or network cables are unplugged before opening the system or system
expansion unit.
If installation of additional hardware and /or servicing is required, disconnect all telephone
cable connections prior to unplugging the system equipment.
Ensure the system and system expansion units are plugged into the wall socket using a
three-prong power cable before any telephone cables are connected.

The exclamation point within an equilateral triangle is intended to alert the user to
the presence of important operating and maintenance (servicing) instructions in the
literature accompanying the product.

Installation and Maintenance Guide

4

Caution: Only qualified persons should service the system.
The installation and service of this hardware is to be performed only by service personnel
having appropriate training and experience necessary to be aware of hazards to which they
are exposed in performing a task and of measures to minimize the danger to themselves or
other persons.
Electrical shock hazards from the telecommunication network and AC mains are possible
with this equipment. To minimize risk to service personnel and users, the system must be
connected to an outlet with a third-wire ground. Service personnel must be alert to the
possibility of high leakage currents becoming available on metal system surfaces during
power line fault events near network lines. These leakage currents normally safely flow to
Protective Earth ground via the power cord. Therefore, it is mandatory that connection to
an earthed outlet is performed first and removed last when cabling to the unit. Specifically,
operations requiring the unit to be powered down must have the network connections
(central office lines) removed first.

Enhanced 911 Configuration

Caution: Warning

Local, state and federal requirements for Emergency 911 services support by Customer
Premises Equipment vary. Consult your telecommunication service provider regarding
compliance with applicable laws and regulations.

Note: For information about 911 configuration, refer to the Enhanced 911 (E911)
Configuration section in the Business Communications Manager Programming

Operations Guide or to the Emergency 911 dialing section in the Modular ICS Installer
Guide.

Radio-frequency Interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed
and used in accordance with the installation manual, it may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A
Canadian EMI Requirements. Operation of this equipment in a residential area is likely to
cause interference, in which case the user, at his or her own expense, will be required to
take whatever measures may be required to correct the interference.

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Telecommunication registration

This equipment meets all applicable requirements of both Industry Canada and US Federal
Communications Commission and has been registered under files Industry Canada 332D-5980A
and FCC US: AB6KF15B20705 (key system), US: AB6MF15B20706 (hybrid system), and US:
AB6PF15B23740 (PBX system). Connection of this telephone system to the nationwide
telecommunications network is made through a standard network interface jack that you can order
from your local telecommunications company. This type of customer-provided equipment cannot
be used on party lines or coin lines.

Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment. Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.

5

Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician.

Network Connection

Canada and US

Table 1 Interface harmonized standards

Interface Harmonized Standard Description

CTM Industry Canada CS03

DTM Industry Canada CS03

BRIM Industry Canada CS03

WAN Industry Canada CS03

Analog terminal device

FCC Part 68/TIA-968-A

T1 and Primary Rate ISDN

FCC Part 68/TIA-968-A

Basic Rate ISDN

FCC Part 68/TIA-968-A

T1

FCC Part 68/TIA-968-A

Hearing Aid Compatibility

System telephones are hearing-aid compatible, as defined in Section 68.316 of Part 68 FCC Rules.

Installation and Maintenance Guide

6

Electromagnetic Compatibility

This equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements.

This equipment does not exceed the Class A limits for radiated and conducted emissions from
digital apparatus as set out in the Radio Interference Regulations of Industry Canada.

Telephone Company Registration

It is usually not necessary to call the telecommunications company with information on the
equipment before connecting the system to the telephone network. If the telecommunications
company requires this information, provide the following:

• telephone number(s) to which the system will be connected

• FCC registration number (on label affixed to the system)

• universal service order code (USOC)

• service order code (SOC)

• facility interface code (FIC)

Use of a Music Source

In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are
transmitted through the Music On Hold or Background Music features of this telecommunication
system.

Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license.

Rights of the Telecommunications Company

If the system is causing harm to the telephone network, the telecommunications company may
discontinue service temporarily. If possible, the telecommunications company will notify you in
advance. If advance notice is not practical, the user will be notified as soon as possible. The user
will be given the opportunity to correct the situation and informed of the right to file a complaint to
the FCC.

The telecommunications company may make changes in its facilities, equipment, operations or
procedures that could affect the proper functioning of the system. If this happens, the
telecommunications company will give you advance notice in order for you to make any necessary
modifications to maintain uninterrupted service.

Repairs

In the event of equipment malfunction, all repairs to certified equipment will be performed by an
authorized supplier.

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Canadian Regulations - please read carefully

Notice

The term "IC" before the certification number located on the host equipment only signifies that the
Industry Canada technical specifications were met. The Department does not guarantee the
equipment will operate to the user's satisfaction. Before installing this equipment, users should
ensure that it is permissible to be connected to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not prevent degradation
of service in some situations. Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment. Users should ensure for their own protection that the
electrical ground connections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly important in rural
areas.

Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.

7

Notice

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed 5.

This Class A device complies with ICES-003 Class A Canadian EMI requirements. Operation is
subject to the following two conditions (1) This device may not cause harmful interference and (2)
this device must accept any interference received, including interference that may cause undesired
operation.

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair
information:

Nortel Networks
30 Norelco Drive, Weston, Ontario
M9L 2X6 Canada

Installation and Maintenance Guide

8

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Rules and Regulations, of the
FCC (TIA-968-A) for direct connection to the Public Switched Telephone Network. (The FCC
registration number appears on a sticker affixed to the bottom of the telephone.)

Your connection to the telephone line must comply with these FCC rules:

• An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network premises wiring using a
compatible modular jack which is compliant. See installation instructions for details.

• Use only an TIA-968-A-compliant Universal Service Order Code (USOC) network interface
jack, as specified in the installation instructions, to connect this telephone to the telephone
line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s
line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and
pull out.) See installation instructions for details.

• If the terminal equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of the product may be required. But if
advance notice isn’t practical, the telephone company will notify you as soon as possible. You
will also be advised of your right to file a complaint with the FCC, if you believe it is
necessary.

• If a network interface jack is not already installed in your location, you can order one from
your telephone company. Order the appropriate USOC Network interface jack, as specified in
the installation instructions, for wall-mounted telephones or for desk/table use. In some states,
customers are permitted to install their own jacks.

• Your telephone may not be connected to a party line or coin telephone line. Connection to
Party Line Service is subject to state tariffs. (Contact the state public utility commission,
public service commission or corporation commission for information.)

• It is no longer necessary to notify the Telephone Company of your phone’s Registration and
REN numbers. However, you must provide this information to the telephone company if they
request it. The telephone company may make changes in its facilities, equipment, operation or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modification to
maintain uninterrupted service.

• Do not attempt to repair this equipment. If you experience trouble, write for warranty and
repair information:

Nortel Networks
640 Massman Drive,
Nashville, TN, 37210, USA

N0008587 01

Ringer Equivalence Number

The FCC Registration label (on bottom of phone), includes a Ringer Equivalence Number (REN),
which is used to determine the number of devices you may connect to your phone line. A high total
REN may prevent phones from ringing in response to an incoming call and may make placing calls
difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the
total REN allowed on your telephone line, consult your local telephone company.

Hearing Aids

This phone is compatible with hearing aids equipped with an appropriate telecoil option.

Programming Emergency Numbers

When programming emergency numbers and/or making test calls to emergency numbers:

1 Remain on the line and briefly explain to the dispatcher the reason for calling before hanging

up.

2 Perform such activities in the off-peak hours, such as early mornings or late evenings.

9

EMI/EMC (FCC Part 15)

Note: This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

Installation and Maintenance Guide

10

Important Safety Instructions

The following safety instructions cover the installation and use of the Product. Read carefully and
retain for future reference.

Installation

Warning: To avoid electrical shock hazard to personnel or equipment damage observe

the following precautions when installing telephone equipment:

1 Never install telephone wiring during a lightning storm.

2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

3 Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

4 Use caution when installing or modifying telephone lines. The exclamation point within an

equilateral triangle is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the product.

This symbol on the product is used to identify the following important information: Use only
with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide.

Use

When using your telephone equipment, basic safety precautions should always be followed to
reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.

2 Follow the instructions marked on the product.

3 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol

cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to rest on the power cord. Do not locate this product where the cord will

be abused by persons walking on it.

8 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric

shock.

9 Never spill liquid of any kind on the product.

N0008587 01

10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

11 Unplug this product from the wall outlet and refer servicing to qualified service personnel

under the following conditions:

a When the power supply cord or plug is damaged or frayed.

b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allow the product to dry out to see if it still operates; but do not open up the
product.

c If the product housing has been damaged.

d If the product exhibits a distinct change in performance.

12 Avoid using a telephone during an electrical storm. There may be a remote risk of electric

shock from lightning.

13 Do not use the telephone to report a gas leak in the vicinity of the leak.

14 Caution: To eliminate the possibility of accidental damage to cords, plugs, jacks, and the

telephone, do not use sharp instruments during the assembly procedures.

15 Warning: Do not insert the plug at the free end of the handset cord directly into a wall or

baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the
handset.

11

16 Save these instructions.

International Regulatory Information

The CE Marking on this equipment indicates
compliance with the following:

This device conforms to Directive 1999/5/EC on
Radio Equipment and Telecommunications
Terminal Equipment as adopted by the European
Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Hereby, Nortel Networks declares that this equipment is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022
(Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial and light industrial environment.

Installation and Maintenance Guide

12

Safety

WARNING

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
The above warning is inserted for regulatory reasons. If any customer believes that
they have an interference problem, either because their Nortel Networks product
seems to cause interference or suffers from interference, they should contact their
distributor immediately. The distributor will assist with a remedy for any problems
and, if necessary, will have full support from Nortel Networks.

WARNING!

Only qualified service personnel may install this equipment. The instructions in this
manual are intended for use by qualified service personnel only.

Risk of shock.

Ensure the system is unplugged from the power socket and that any telephone or
network cables are unplugged before opening the system.

Read and follow installation instructions carefully

Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service
personnel having appropriate training and experience necessary to be aware of
hazards to which they are exposed in performing a task and of measures to minimize
the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are
possible with this equipment. To minimize risk to service personnel and users, the
system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (exchange lines) removed first.

Additional Safety Information

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may be
connected to exposed plant:

• DTM interface

• WAN interface

• TCM Isolator

N0008587 01

• GASM8: The Nortel Networks GASM8 I/O ports are designated as OPX. This product does provide

Telecommunications Ringing Voltages and can be configured to provide Voltage Message
Waiting Indicator (VMWI). Installation of this device and all connections to this device must
be performed by Qualified Installation Personnel who are aware of the hazards associated with
telecommunications wiring and are aware of the local regulations for treatment of
telecommunications wiring for OPX deployment.

The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be
connected to exposed plant:

• BRIM Interface

• TCM extensions

• external music sources (MSCX)

• auxiliary ringer (AUX)

• paging system relay (PAGE)

•serial port

• LAN interface

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and shall
NOT be connected to exposed plant:

13

•ATA II

Limited Warranty

Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the
date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the
exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty
period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished
materials. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the
same design and color. If it should become necessary to repair or replace a defective or malfunctioning
telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced
telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you,
of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof
of the original purchase date is to be provided with all telephone sets returned for warranty repairs.

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular
telephone company. This warranty does not extend to damage to products resulting from improper installation
or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after
the telephone is in your possession.

Nortel Networks shall not be liable for any incidental or consequential damages, including, but not limited to,
loss, damage or expense directly or indirectly arising from the customers use of or inability to use this
telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply
to consequential damages for injury to the person in the case of telephones used or bought for use primarily
for personal, family or household purposes.

Installation and Maintenance Guide

14

This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of
warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other
warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty period:

In North America, please call 1-800-574-1611 for further information.
Outside North America, contact your sales representative for return instructions. You will be responsible

for shipping charges, if any. When you return this telephone for warranty service, you must present proof of
purchase.

After Warranty Service

Nortel Networks offers ongoing repair and support for this product. This service provides repair or
replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You are
responsible for all shipping charges. For further information and shipping instructions:

In North America, contact our service information number: 1-800-574-1611.
Outside North America, contact your sales representative.

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are
legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void
the warranty.

N0008587 01

Contents

North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Telecommunication registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Canada and US . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Telephone Company Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Use of a Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rights of the Telecommunications Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Canadian Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

US Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . . . . 8

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

International Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

System documentation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installation documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Operations documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Call Management documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Unified Manager and hardware maintenance documentation . . . . . . . . . . . . . . . . 12

Multi-site Administration: Network Configuration Manager . . . . . . . . . . . . . . . . . . 12

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1

Installation and Maintenance Guide

2 Contents

Chapter 1

Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 15

Business Communications Manager system components . . . . . . . . . . . . . . . . . . . . . 15

System options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Business Communications Manager expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installation process overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 2

Computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Telephony components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Media Services Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

MSC IP call processing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connection ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BCM1000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephony features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Data features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Telephony hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Media bay module common features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Digital Trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Global Analog Trunk Module (GATM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Caller ID Trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Basic Rate Interface media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Digital Station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4X16 media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Analog station modules and analog devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Analog Station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Global Analog Station media bay module (GASM8) . . . . . . . . . . . . . . . . . . . . 47

Specialized media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Fiber Expansion media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Digital drop and insert MUX (DDIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Cordless and wireless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Digital Mobility Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Wireless LAN telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Digital 7406 system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

N0008587 01

Contents 3

Chapter 3

Auxiliary requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Computer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Security changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Preloading Java class files on your workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Optimizing Unified Manager speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using an HTTP Proxy server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 4

Selecting the media bay modules for your system . . . . . . . . . . . . . . . . . . 59

Selecting the trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Selecting the station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Upgrading from an existing Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Determining system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Understanding DS30 bus blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Changing the DS30 split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Explaining Double Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setting Offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Determining module DS30 bus requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Chapter 5

Installing the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Preparation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Environment checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Internal wiring requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Digital loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Analog loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

System equipment and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Equipment for Installing the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Installing the BCM1000 in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Attaching the rack mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Installing the BCM1000 into the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Installing the BCM1000 on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing the BCM1000 on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Replacing your BCM1000 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

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4 Contents

Chapter 6

Installing the BCM1000e (expansion unit). . . . . . . . . . . . . . . . . . . . . . . . . . 79

Installing the BCM1000e into a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Installing the BCM1000e on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Installing the BCM1000e on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Connecting the BCM1000e to the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Chapter 7

Setting media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Rules for assigning DS30 bus blocks and offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Determining module DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Setting the DIP switches on the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Line and extension numbers for specific modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Attaching the mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Attaching the BCM1000e to the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Notes about assigning modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Choosing the assigned order for modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

DTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

CTM/GATM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

GATM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

CTM/GATM DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

ASM 8/GASM8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

GASM8 country switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

DSM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Chapter 8

Installing media bay modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Installing a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Reconnecting the equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Replacing media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Installation/replacement troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Chapter 9

Starting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Checking power and wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Checking system power and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Connecting the data networking hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Connecting the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

N0008587 01

Contents 5

Connecting wiring to the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Connect wiring to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Connect wiring to the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Replacing the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Setting initial system configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Required data parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Default IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Connecting when there is an IP address conflict . . . . . . . . . . . . . . . . . . . . . . . . 127

Using a null modem serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Entering the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Regenerating keys after system replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Chapter 10

Wiring the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Module wiring warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Connecting media bay modules to Service Providers . . . . . . . . . . . . . . . . . . . . . . . . 135

Wiring media bay modules to internal connections . . . . . . . . . . . . . . . . . . . . . . . . . . 138

FEM wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Connecting the fiber cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Chapter 11

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Central Answering Position (CAP/eCAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Installing an emergency telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing the Mobility systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing the 7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Chapter 12

Installing Analog Terminal Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Understanding pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Connecting an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Connecting a data device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Connecting the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Mounting the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Testing insertion loss measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Configuring the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Installation and Maintenance Guide

6 Contents

Chapter 13

Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

External paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

External music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Chapter 14

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using the System Status Monitor to monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Emergency telephone does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

ATA 2 does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Connecting the paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Music on hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Connecting the external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

External music source programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Checking the wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Checking for dial tone at the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Checking for trunk line dial tone to the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Chapter 15

Preparing hardware for maintenance or upgrades. . . . . . . . . . . . . . . . . . 167

Special tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Shutting down the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Shutting down the system hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Removing the top cover from the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Restoring the system to operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Software restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Chapter 16

Replacing the hard disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Removing the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Installing a new hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Initializing the hard disk (single-disk system, BCM 2.5/2.5.1) . . . . . . . . . . . . . . . . . . 179

Initializing the hard disk (single-disk system, BCM 3.0) . . . . . . . . . . . . . . . . . . . . . . 182

Initializing the hard disk (single-disk system BCM 3.0.1 and newer systems) . . . . . 184

Installing the mirrored disk controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Installing the RAID board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Connecting the RAID board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Connecting RAID board ribbon cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

N0008587 01

Contents 7

Routing power for mirrored systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Power routing for 2.5 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Power routing for 2.0 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Controlling and monitoring mirroring operations . . . . . . . . . . . . . . . . . . . . . . . . . 196

Chapter 17

Adding or replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Troubleshooting fan operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Removing a fan from the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Removing a fan from the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Replacing a fan into the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Chapter 18

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Replacing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Removing the standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Installing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Upgrading to a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Setting up the base unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Installing the redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Replacing a redundant power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Replacing a power supply in an BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Chapter 19

Replacing data cards and processing hardware . . . . . . . . . . . . . . . . . . . 217

Replacing data cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Removing a data card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Installing the card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Replacing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Removing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Installing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Replacing memory DIMM chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Replacing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Installing the new battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Chapter 20

Moving and replacing telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Determining the status of a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Installation and Maintenance Guide

8 Contents

Replacing telephones with different models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Defining region-based defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Region-based system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

CallPilot regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Media bay module combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Combining CTMs/GATMs and 4X16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Fully-loaded setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Changing configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

System setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Set DNs and port numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Status of the replaced telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Core software and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Caller ID displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Companding Law by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Mobility services by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Media bay module availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

FEM-trunk module combinations by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

PRI line protocol support, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Supported ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Defining time zones by country and language . . . . . . . . . . . . . . . . . . . . . . . . . . 241

System feature defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Dialing plan defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

N0008587 01

Figures

Figure 1 Business Communications Manager core system components . . . . . . . . 15

Figure 2 External functional hardware, BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 3 BCM1000 interior components for standard system (pre-2.5) . . . . . . . . . 17

Figure 4 BCM1000 interior components with a standard power supply system (2.5) 18

Figure 5 BCM1000 interior components, redundant system with mirrored hard disks (2.5) 18

Figure 6 MSC optional equipment ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 7 BCM1000 external points of connection . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 8 BCM1000 operational LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Figure 9 DS256 connector on a BCM1000 and a BCM1000e . . . . . . . . . . . . . . . . 30

Figure 10 Installation and initialization overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Figure 11 Telephony hardware components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 12 Module LED locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 13 Rear of modules showing DS256 and power connectors . . . . . . . . . . . . 35

Figure 14 DIP switch positions on the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 15 DTM module LEDs and connectors, front view . . . . . . . . . . . . . . . . . . . . 38

Figure 16 GATM4/GATM8 module faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 17 CTM and CTM8 LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 18 BRI LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 19 Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+ . . . . . . . . . . . . . 43

Figure 20 Faceplate of 4X16 module LEDS, connectors, and jacks . . . . . . . . . . . . 44

Figure 21 ASM 8 front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Figure 22 FEM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Figure 23 Digital drop and insert (DDIM) faceplate LEDs and connectors . . . . . . . . 49

Figure 24 Process for determining modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Figure 25 DS30 bus model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Figure 26 Offsets are part of DS30 line/DN groups . . . . . . . . . . . . . . . . . . . . . . . . . 65

Figure 27 DS30 bus space requirements for media bay modules . . . . . . . . . . . . . . 66

Figure 28 Attaching the rack mounting bracket to the BCM1000 . . . . . . . . . . . . . . . 73

Figure 29 Fasten the BCM1000 to the equipment rack . . . . . . . . . . . . . . . . . . . . . . 73

Figure 30 Attaching the mounting brackets to the BCM1000 . . . . . . . . . . . . . . . . . . 75

Figure 31 Mount the BCM1000 on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Figure 32 Attach the rack mounting bracket to the BCM1000e . . . . . . . . . . . . . . . . 79

Figure 33 Fasten the BCM1000e to the equipment rack . . . . . . . . . . . . . . . . . . . . . 80

Figure 34 Attaching the wall mounting bracket to the BCM1000e . . . . . . . . . . . . . . 81

Figure 35 DS256 connector on the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Figure 36 BCM1000 DS258 connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Figure 37 Assigning the modules to the DS30 bus hierarchy . . . . . . . . . . . . . . . . . 87

Figure 38 Assigning double density modules to the DS30 bus hierarchy . . . . . . . . 88

Figure 39 How to use the configuration map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 40 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

1

Installation and Maintenance Guide

2 Figures

Figure 41 Rear of GATM module, showing DIP switch locations . . . . . . . . . . . . . . . 96

Figure 42 Process map: Installing a media bay module . . . . . . . . . . . . . . . . . . . . . 109

Figure 43 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Figure 44 Identifying the media bay module latches . . . . . . . . . . . . . . . . . . . . . . . 111

Figure 45 Warning of possible shorting issue on media bay modules . . . . . . . . . . 112

Figure 46 Process map: Replacing a media bay module . . . . . . . . . . . . . . . . . . . . 114

Figure 47 LEDs confirm that BCM1000 is active . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 48 Locating the data cards on the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . 121

Figure 49 Serial pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Figure 50 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Figure 51 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Figure 52 Process map: Trunk and station wiring process map . . . . . . . . . . . . . . 134

Figure 53 DTM RJ48C wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Figure 54 CTM RJ11 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Figure 55 GATM cable wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Figure 56 BRI RJ45 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Figure 57 Wiring for DSM 16, 4X16, and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . 139

Figure 58 Wiring for an ASM 8 or GASM8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Figure 59 Analog telephone installation overview . . . . . . . . . . . . . . . . . . . . . . . . . 151

Figure 60 Data communication device installation overview . . . . . . . . . . . . . . . . . 152

Figure 61 ATA 2 top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 62 ATA 2 pin outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 63 ATA 2 back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 64 Insertion loss from the CO to the analog telephone . . . . . . . . . . . . . . . . 155

Figure 65 Auxiliary ringer jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Figure 66 Audio input jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Figure 67 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Figure 68 Music-on-hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Figure 69 SSM board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 70 LED locations on the face of the BCM1000 . . . . . . . . . . . . . . . . . . . . . . 163

Figure 71 System Status Monitor LED Display screen . . . . . . . . . . . . . . . . . . . . . 163

Figure 72 System Status Monitor LED Settings record . . . . . . . . . . . . . . . . . . . . . 164

Figure 73 Process Map: Preparing the units for maintenance . . . . . . . . . . . . . . . . 167

Figure 74 Remove the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Figure 75 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Figure 76 Process map: Hard disk replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Figure 77 Hard disk wiring (single disk) and screw locations (2.0 hardware) . . . . 175

Figure 78 Hard disk and screw locations (2.5 version hardware) . . . . . . . . . . . . . 175

Figure 79 Remove the brackets from the hard disk . . . . . . . . . . . . . . . . . . . . . . . . 176

Figure 80 Connect the brackets to the hard disk (single-disk system) . . . . . . . . . . 177

Figure 81 Installing two hard disks for a mirrored disk system . . . . . . . . . . . . . . . . 177

Figure 82 Cabling the RAID board to the hard disks . . . . . . . . . . . . . . . . . . . . . . . 178

N0008587 01

Figures 3

Figure 83 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Figure 84 Platform Initialization Menu screen (BCM 2.5/2.5.1 systems) . . . . . . . . 180

Figure 85 Profile screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Figure 86 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Figure 87 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Figure 88 MSC Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Figure 89 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Figure 90 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Figure 91 Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Figure 92 MSC Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Figure 93 System configuration start page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Figure 94 Quick start page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Figure 95 Base unit with RAID board, plus redundant power and fans . . . . . . . . . 189

Figure 96 Clip the RAID board onto the media bay module housing . . . . . . . . . . . 190

Figure 97 RAID board LEDs on face of base unit . . . . . . . . . . . . . . . . . . . . . . . . . 191

Figure 98 RAID Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Figure 99 Connecting the power cables for mirrored disks, 2.5 version of BCM1000 193

Figure 100 Connecting the power cables for mirrored disks, 2.0 version of BCM1000 194

Figure 101 RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Figure 102 Process Map: Replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 103 Business Communications Manager operational LEDs . . . . . . . . . . . . . 198

Figure 104 Remove the fan cable from motherboard (pre-2.5 chassis) . . . . . . . . . . 199

Figure 105 Remove the fan cables from SSM board (2.5 models) . . . . . . . . . . . . . 199

Figure 106 Removing the fan (BCM1000 version 2.5 single-fan model) . . . . . . . . . 200

Figure 107 Screw attachments beside fan holes (BCM1000 version 2.5 redundant model) 200

Figure 108 Installing piggy-backed fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Figure 109 Connect the redundant fan cable to the adapter . . . . . . . . . . . . . . . . . . 202

Figure 110 Fan screws location in BCM1000e, 2.0 models. . . . . . . . . . . . . . . . . . . 203

Figure 111 Fan screws location in BCM1000e, 2.5 redundancy models. . . . . . . . . 203

Figure 112 Process Map: Replacing a standard power supply . . . . . . . . . . . . . . . . 205

Figure 113 Removing power supply bracket (single-power supply models) . . . . . . 206

Figure 114 Remove the power supply screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Figure 115 Process Map: Upgrading to a redundant power supply . . . . . . . . . . . . . 208

Figure 116 System Status Monitor internal connectors . . . . . . . . . . . . . . . . . . . . . . 209

Figure 117 Remove the knockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Figure 118 Attach the redundant power supply housing . . . . . . . . . . . . . . . . . . . . . 211

Figure 119 Securing the power supply bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Figure 120 Insert and attach the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Figure 121 Removing the power module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Figure 122 BCM1000e, standard power supply interior connections . . . . . . . . . . . . 214

Figure 123 BCM1000e, redundant power supply interior connections . . . . . . . . . . . 215

Figure 124 Installing the power module in a redundant BCM1000e . . . . . . . . . . . . 215

Installation and Maintenance Guide

4 Figures

Figure 125 Process Map: Data card replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Figure 126 BCM1000 LAN card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Figure 127 Install the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Figure 128 Process Map: PEC replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Figure 129 Removing or replacing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Figure 130 Process Map: Memory replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Figure 131 Removing and replacing the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Figure 132 Process Map: Battery replacement overview . . . . . . . . . . . . . . . . . . . . . 225

Figure 133 Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

N0008587 01

Tables

Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Table 1 Basic BCM1000 base unit specifications . . . . . . . . . . . . . . . . . . . . . . . . 17

Table 2 Module Power and Status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Table 3 Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Table 4 DTM LED functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Table 5 Station modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 6 Analog engineering specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Table 7 Specialized modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Table 8 Determining trunk module requirements . . . . . . . . . . . . . . . . . . . . . . . . . 60

Table 9 Station media bay modules required . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Table 10 Matching modules to DS30 bus capacity . . . . . . . . . . . . . . . . . . . . . . . . . 67

Table 11 Possible media bay module DIP switch settings, single density . . . . . . . 90

Table 12 Possible media bay module DIP switch settings for double density . . . . 91

Table 13 DTM switch settings (T1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Table 14 DTM switch settings (North American PRI) . . . . . . . . . . . . . . . . . . . . . . . 93

Table 15 DTM switch settings (E1 and UK PRI) . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Table 16 BRIM S/T switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Table 17 CTM/GATM4 and CTM8/GATM8 DS30 and offset switch settings . . . . . 97

Table 18 Global Analog Trunk Module DIP switch settings . . . . . . . . . . . . . . . . . . 98

Table 19 4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Table 20 ASM8 settings for upgraded 2.5 systems and new 3.0 systems . . . . . . 101

Table 21 GASM8 dip switch modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Table 22 GASM8 country select dip switch settings . . . . . . . . . . . . . . . . . . . . . . . 104

Table 23 DSM single density settings for BCM 2.5 systems upgraded to BCM 3.0 or newer

Table 24 DSM single density switch settings for new BCM 3.0 (or newer) systems 105

Table 25 DSM 16+ and DSM32+ double density switch settings for 2.5 systems upgraded to

Table 26 DSM 16+ and DSM32+ double density switch settings for new systems with BCM 3.0

Table 27 FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Table 28 BCM1000 LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Table 29 DB25 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Table 30 RS-422/EIA 530 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Table 31 V.35 Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Table 32 DB15 X.21 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Table 33 Serial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Table 34 DSM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Table 35 ASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Table 36 Extension comparison chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

1

software 105

BCM 3.0 or newer software 106

or newer software 107

Installation and Maintenance Guide

2 Tables

Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.0 or newer software

Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system 146

Table 39 LED Display screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Table 40 RAID board LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Table 41 HDD Mirror Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Table 42 Fan and temperature LEDs on the server . . . . . . . . . . . . . . . . . . . . . . . 198

Table 43 Power supply LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Table 44 BCM1000 PCI LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Table 45 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . 234

Table 46 Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Table 47 South/Central America language breakout . . . . . . . . . . . . . . . . . . . . . . 235

Table 48 Companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Table 49 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Table 50 Module availability, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Table 51 Trunk availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Table 52 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Table 53 ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Table 54 ISDN services, by Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Table 55 Time/date formats based on language . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Table 56 Region defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Table 57 Default dialing restrictions, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Table 58 BRI and PRI line types (DTM and BRI modules) . . . . . . . . . . . . . . . . . . 245

Table 59 CallPilot region default languages by country . . . . . . . . . . . . . . . . . . . . 246

Table 60 CallPilot feature default anomalies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Table 61 CTMs/GATMs combined with 4X16 modules . . . . . . . . . . . . . . . . . . . . 249

Table 62 DSM combined with 2 DTMs and 2 ASMs . . . . . . . . . . . . . . . . . . . . . . . 250

Table 63 Fully loaded system using modules set to double density . . . . . . . . . . . 251

Table 64 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

145

N0008587 01

Preface

This guide describes how to install, initialize and maintain the Business Communications
Manager 1000 (BCM1000) hardware.

This issue of the document includes the information in the addendum released with BCM 3.6
software, and includes the additional functionality provided with the BCM 3.6.1 software
maintenance release. Initial software release versions will be noted for hardware function that is
dependant on a software release. For instance, BCM 3.0 introduced the concept of double density
on the first five DS30 buses. This section will note this software release, with the implied
understanding that all successive releases contain this function, unless otherwise noted.

Network note: The software version you are running has important implications in terms of
private networking between Business Communications Managers and other types of systems.
Refer to the Private networking sections of the Programming Operations Guide and the IP
trunking and interoperability sections of the IP Telephony Configuration Guide for information
about compatibility between software releases within the network.

Upgrade notes:

3

When you upgrade the software on the BCM1000, ensure that you read the upgrade guide that
accompanies the software for any system administration that needs to be performed pre- or
post-upgrade.

Warning: Ensure that you make a complete backup of your data before attempting to
upgrade your system. Upgrade instructions are delivered with the upgrade firmware.

Information in these chapters explains how to:

• set up the system hardware

• start and initialize the system hardware

• troubleshoot and maintain the hardware

All core system operational configuration is described in the Business Communications Manager
Programming Operations Guide.

To use this guide, you must:

• be a Nortel Networks installer with Business Communications Manager certification

• know basic Nortel Networks terminology

Installation and Maintenance Guide

4 Preface

Symbols used in this guide

This guide uses symbols to draw your attention to important information. The following symbols
appear in this guide:

Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.

Warning: Warning Symbol
Alerts you to conditions where you can cause the system to work improperly or to fail.

Note: Note Symbol
Alerts you to important information.

Tip: Tip Symbol
Alerts you to additional information that can help you perform a task.

Warning: Grounding Symbol.
Alerts you to ground yourself with an antistatic grounding strap before performing the
maintenance procedure.

Warning: Disconnect Symbol
Alerts you to remove the BCM1000 and Business Communications Manager
expansion unit (BCM1000e) power cords from the AC outlet before performing any
maintenance procedure.

N0008587 01

Text conventions

This guide uses the following text conventions:

Preface 5

bold Courier text

italic text Indicates file and directory names, new terms, book titles, Web

bold text Indicates command names, screen titles, options and text for a graphical

angle brackets (< >) Indicates a keyboard key press or simultaneous key presses, i.e.

Acronyms

These are the acronyms used in this document.

Indicates command names and options and text that you need to enter in
a command-line interface.

Example: Use the
Example: Enter

addresses, and variables in command syntax descriptions.

user interface (GUI).

<ENTER> or <CTRL j>
or when part of a command string, indicates that a variable is to be

entered.
Example: <IP address>, where the information to be entered at that

point is the specific information for the required field, in this case, a
specific IP address.

dinfo command.

show ip {alerts|routes}.

ANSI American National Standards Institute

ASM Analog station module

AWG American wire gauge

BIOS Basic input output system

BPS Bits per second

BRI Basic rate interface module

CAP Central answering position

CIR Committed information rate

CLID Calling line identification

CSMA/CD Carrier sense multiple access/collision detect

CSU Channel service unit

CTM Calling line trunk module

DECT Digital enhanced cordless telecommunications

DIMM Dual in-line memory module

DLCI Data link connection indentifier

Installation and Maintenance Guide

6 Preface

DN Directory number

DNS Domain name server

DPNSS Digital private network signalling system

DRT Delayed ring transfer to prime

DSM Digital station module

DTM Digital Trunk media bay module

DTMF Dual tone multifrequency.

FDD Full Double Density

FEM Fiber expansion module

HTTP Hypertext transfer protocol

Hz Hertz

I/C Intercom

IP Internet protocol

ISDN Integrated services digital network

Kbyte Kilobyte

LAN Local area network

MCDN Meridian customer-defined network protocol

MHz Megahertz

MSC Media services card

NIC Network interface card

OPX Off premises extension

PBX Private branch exchange

PCI Peripheral component interconnect

PDD Partial Double Density

PEC III Processor expansion card, version III

PRI Primary rate interface

PSTN Public switched telephone network

QoS Quality of service

QSIG Q reference point signalling

RAID Redundant array of inexpensive disks

RAM Random access memory

ROM Read only memory

SAPS Station auxiliary power supply

TAPI Telephony application program interface

TCP/IP Transmission control protocol/internet protocol

N0008587 01

UTAM UTAM Inc.

VoIP Voice over IP

WAN Wide area network

Related publications

The following documents provide further information about the BCM1000 and related media bay
modules, extension equipment, and the applications and software on the system:

•The Programming Operations Guide describes how to program the Business Communications
Manager equipment. The Management User Guide describes how to use the maintenance and
diagnostic tools.

• Telephony Features Handbook provides feature descriptions and programming for the
numerous telephone features available to users through the buttons on the digital telephones
supported by the Business Communications Manager.

• If you are not an experienced telephone installer, the BIX Box Wiring Guide provides
illustrations for correctly wiring internal cable connections to telephones.

• All optional Business Communications Manager applications have installation and user guides
specific to that application. For an overview of what these guides contain, refer to “Telephony

features and options” on page 26.

— Call Center Agent Guide and Call Center Supervisor Guide

— Call Center Reporting Set Up and Operation Guide

— Call Center Set Up and Operation Guide

— Call Detail Recording System Administration Guide

— CallPilot Unified Messaging Installation and Maintenance Guide and CallPilot Desktop

(Unified) Messaging Quick Reference Guide

— CallPilot Fax Set up & Operation Guide and CallPilot Fax User Guide

— CallPilot Manager Set Up and Operation Guide and CallPilot Programming Record

— CallPilot Message Networking Setup and Operation Guide and CallPilot Message

Networking User Guide

— CallPilot Reference Guide

— IP Telephony Configuration Guide

— LAN CTE Configuration Guide

— Multimedia Call Center Setup and Operation Guide and Multimedia Call Center Web

Developers Guide

— Personal Call Manager User Guide

— CallPilot Fax Set Up and Operation Guide

— CallPilot Fax User Guide

— Interactive Voice Response Installation and Configuration Guide (IVR)

• From the Business Communications Manager Documentation CD, you can also access a
number of telephone and accessory quick reference cards.

Preface 7

Installation and Maintenance Guide

8 Preface

• If you operate a multi-site Business Communications Manager network, you can use the
Network Configuration Manager to provide centralized configuration and management
operations. The documentation for this tool can be found on the Network Configuration
Manager CD, which includes the software and the following documentation.

— Network Configuration Manager Installation Guide

— Network Configuration Manager Administration Guide

— Network Configuration Manager Client Software User Guide

— Network Configuration Manager Reference Guide

System documentation map

The following four pages provide a map of the Business Communications Manager documentation
CD. The map shows the overall task process of the system, and indicates which documentation
deals with each section. All the documents describes are included on the documentation CD that
came with your system.

N0008587 01

Installation documentation

Remove your Business
Communications Manager
components from the box

Documentation CD

Preface 9

Voice Mail and Call
Management
Applications

Operations

Business Communications Manager base
and expansion unit hardware installation

Data cards

Setting up media bay modules

Analog telephones

Analog Telephone
Configuration Guide

Digital telephony

Installing lines

Nortel Networks
digital telephones

Digital Mobility

Phone
Cordless/radio digital
handsets *

* Legacy equipment:
Companion and DECT

T7406

Installation and
Maintenance Guide

System planning
and configuration
records

Programming Records

Analog Telephone
User Guide

Bix Block Wiring Guide

Installation manuals
come with telephones

Digital Mobility Install/
Configuration Guide

T7406 Cordless Telephone
Installation Guide

IP Telephones*

* Legacy equipment:
NetVision H.323-based
handsets

20XX IP telephones

Wireless LAN IP
telephones

IP Telephony Configuration Guide

Wireless LAN IP Telephony
Installation and Configuration
Guide

Installation and Maintenance Guide

10 Preface

Operations documentation

Documentation CD

System Management and Maintenance

Voice Mail and Call Management Applications

Hardware
Installation

Using the telephones
and equipment

7000 User Card
7100 User Card
7208 User Card
7316 User Card
7316E User Card
7406 User Card
2004 User Card
2002 User Card
2001 User Card
Digital Mobility User Cards
Wireless LAN User Cards

Central Answering Position
(CAP) User Card
Telephone Features

User Guide
SWCA User Card
ATA User Guide

Operations

Telephony Configuration

Quick Start Wizard

Setting up Lines,
Routes and
Access Codes

Controlling calls

Setting up
Telephone records
and features

Data Configurations

Telephony Networking

Registering Telephones

Programming Operations Guide

Software Keycode
Installation Guide

PSTN

VoIP

CallPilot Quick Reference
card, NVM interface

CallPilot Quick Reference
card, CP interface

Using the telephones
and equipment

N0008587 01

IP Telephones

Wireless LAN handsets

Digital Mobility Phones

Using Telephone Features, and
finding prompt descriptions.

IP Telephony
Configuration Guide

Wireless LAN Install/
Configuration Guide

Digital Mobility Install/
Configuration Guide

Telephony Features Handbook

Call Management documentation

Preface 11

Documentation CD

Keycoded Applications

Software Keycode
Installation Guide

System Management and Maintenance

Voice Mail and Call Management Applications

Hunt Groups

Programming
Operations Guide

Hospitality Services

CDR

CallPilot

CallPilot Message
Networking

CallPilot Fax

CallPilot Message Networking
Set Up and Operation Guide

Call Detail Recording
System Administration Guide

Call Pilot Manager Set Up
and Operation Guide

CallPilot Fax Set Up and
Operations Guide

Hospitality
Features Card

Reference
Guide

Programming
Record

User Guide

User Guide

LAN CTE

IVR

CallPilot Desktop
(Unified) Messaging

Call Center

Professional Call
Center

Multimedia Call Center

Personal Call Manager

Interactive Voice Response Installation and Configuration Guide

CallPilot Unified Messaging
Installation and Maintenance

Call Center Set Up and
Operation Guide

Reporting Set Up and
Operation Guide

Multimedia Call Center
Set Up and Operation Guide

LAN CTE Configuration Guide

Personal Call Manager User Guide

Installation and Maintenance Guide

User Guide

Supervisor and
Agent Guides

Multimedia Call Center
Web Developer Guide

12 Preface

Unified Manager and hardware maintenance documentation

Hardware Installation

Operations

Voice Mail and Call
Management

Documentation CD

System Management and Maintenance

System configuration records

Security and User Administration

Backup and Restore

Maintenance and Troubleshooting

Programming Records

Programming
Operations Guide

Management User Guide

Multi-site Administration: Network Configuration Manager

Network Configuration Manager CD

Installation Guide

Administration Guide

Software

Client Software User Guide

Reference Guide

N0008587 01

How to get help

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone:

1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter
ERC 338#.

Website:

http://www.nortelnetworks.com/support

Presales Support (CSAN)

Telephone:

1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#

EMEA (Europe, Middle East, Africa)

Preface 13

Technical Support - CTAS

Telephone:

* European Freephone 00800 800 89009

European Alternative/
United Kingdom [phone]
Africa [phone]
Israel 800-945-9779

* Note: Calls are not free from all countries in Europe, Middle East or Africa

Fax:

44-191-555-7980

email:

[e-mail]

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: [phone]

email: [e-mail]

APAC (Asia Pacific)

Technical Support - CTAS

Telephone: [phone]

Fax: [phone]

email: [e-mail]

Installation and Maintenance Guide

14 Preface

N0008587 01

Chapter 1
Introducing the Business Communications Manager

This chapter describes the Business Communications Manager hardware required to create the
system.

The Business Communications Manager system provides private network and telephony
management to small to medium-sized businesses. With this system, you can create a telephony
system that suits your special business requirements. This compact system allows you to set up
access to the public network. As well, you can create private networks between remote sites which
also have Business Communications Systems or Meridian 1 equipment. Private networks can be
created using dedicated central office (CO) lines or through a LAN or WAN internet connection
using voice over IP (VoIP) trunks. You control your own system from your desktop using the
Unified Manager and CallPilot applications.

The system supports a variety of Nortel Networks telephones which support many user and call
features. These features can be programmed by the system manager during the initial installation
of the telephone. Some features can also be programmed by the users through their telephones.

CallPilot voice mail and Auto Attendant applications are part of the basic Business
Communications Manager system. If you require more extensive coverage, such as more voice
mail boxes or the call center application, additional features are easily activated using software
keycodes.

15

Business Communications Manager system components

The Business Communications Manager system includes software and hardware components that
provide data networking, telephony service, and voice messaging and service applications.

Figure 1 provides an overview of the core Business Communications Manager system. The page

locations, where the information about each part can be found, are also indicated.

Figure 1 Business Communications Manager core system components

Internal sets

“Telephones and adapters”
on page 50

“Business Communications

Manager expansion unit” on

page 29

BCM1000 base unit

“Telephony components” on page 20
“Data networking components” on page 22

Business Communications
Manager features

“System options” on page 26

LAN/WAN network

“Data networking
components” on page 22

PSTN

External sets

Installation and Maintenance Guide

16 Chapter 1 Introducing the Business Communications Manager

Note: Some of the components described in this document are not available in all

countries. Ask your Business Communications Manager sales agent for information about
availability.

Computer components

The BCM1000 computing functions are supported by the following hardware:

• memory: 256 MB SDRAM; 128 MB SDRAM added for 2.0 upgrades.

•hard disk: 20 GB hard disk (2.5 hardware); 8.4 GB hard disk (2.0 hardware)

Software version note: Systems running software more recent than BCM 2.5.1 require a
20 GB hard disk with specific partitioning. Refer to the upgrade guide accompanying any
software upgrade for specific system requirements.

• four PCI slots containing one MSC and four possible combinations of WAN, LAN, and/or
modem cards

• four PEC slots on the MSC, each of which can contain one Processor expansion card (PEC) I
or PEC III (2.5) (basic 2.5 systems are delivered with two PEC III cards)

IP telephony note: The IP telephony feature requires PEC IIIs.

Hardware components

The main component of the Business Communications Manager system is the BCM1000. This
hardware controls all data and telephony tasks, such as call processing, voice messaging, and data
routing.

Figure 2 shows the functional hardware as seen from the front of the BCM1000.

Figure 2 External functional hardware, BCM1000

Media bay modules

RAID board
(Mirrored disk systems)

WAN card

Modem card

MSC

LAN card

N0008587 01

This is an example of one of four possible profiles

Chapter 1 Introducing the Business Communications Manager 17

Table 1 provides a table of weights and measurements of the base unit.

Table 1 Basic BCM1000 base unit specifications

Size

• depth: 18.28 inches (with bezel in place)

• width: 17.51 inches

• height: 7.05 inches

Weight

• no PCI cards or modules: approx 23 lbs.

• loaded system: approx. 31 lbs. (varies, depending on
power supply)

Figure 3 shows the location of the hardware components in the BCM1000 2.0 versions. Nortel

Networks recommends that you know the location of the different components before working
with the system.

Figure 4 on page 18 and Figure 5 on page 18 show two possible configurations of the BCM1000

hardware.

Figure 3 BCM1000 interior components for standard system (pre-2.5)

Power supply

Fan

Hard disk

Clock/
calendar
battery

DIMM slots

Media bay module cabinet

PCI card slots

Installation and Maintenance Guide

18 Chapter 1 Introducing the Business Communications Manager

Figure 4 BCM1000 interior components with a standard power supply system (2.5)

Hard disk

Power supply

Clock/calendar
battery

DIMM slots

Fan

Media bay
module cabinet

PCI card slots

Figure 5 BCM1000 interior components, redundant system with mirrored hard disks (2.5)

Primary and Mirrored hard disksRedundant power supply Redundant fans

RAID disk controller board

Clock/
calendar
battery

DIMM slots

Media bay module

PCI card slots

cabinet

N0008587 01

Chapter 1 Introducing the Business Communications Manager 19

Power supply — The BCM1000 can have a single (standard) power supply module or a redundant
power supply module. Single power supply Business Communications Manager equipment can
also be upgraded to redundant Business Communications Manager system by installing a
redundant power supply in place of the standard power supply.

Note: Power supplies for the BCM1000 are auto-switching power supplies.

The power supply on an original 2.0 system has a voltage switch that must be set to the
correct voltage.

Cooling fan — The BCM1000 can have a single cooling fan or a redundant set of fans. Units with
redundant power supplies always have two cooling fans.

• BCM1000 systems upgraded from 2.0 hardware to redundant power supply systems use a
piggy-back fan configuration.

• The BCM1000 2.5 hardware has side-by-side fan ports.

Hard disk — The BCM1000 can have either a single hard disk or a mirrored disk configuration
(RAID 1). Units delivered with the mirrored disk configuration can also have redundant power
supply and fan assemblies installed, although redundant power supplies and fans are not a
requirement for running disk mirroring.

The Business Communications Manager supports the RAID 1 disk mirroring protocol. This
protocol creates an exact data duplicate of the system hard disk on a second, co-located hard disk
within the BCM1000. If one of the hard disks becomes inoperable, the system continues with
normal operation on the remaining disk. You can then schedule disk replacement during normal
maintenance periods. This process does not replace your BRU backup disks, which should still be
run on a regular schedule and should be kept offsite. The data backup and recovery process (BRU)
are discussed in the Business Communications Manager Programming Operations Guide.

Installation and Maintenance Guide

20 Chapter 1 Introducing the Business Communications Manager

Telephony components

The telephony components perform call processing by connecting the telephones or peripheral
telephony equipment, such as fax machines, to the Public Switched Telephone Network (PSTN)
lines. They also process telephony information that has been received through an IP link.

• MSC — The Media Services Card (MSC) is a PCI card which performs call processing and
media processing of the voice channels. The BCM100 MSC contains two PEC IIIs that
provide voice channel processing for the MSC. You can upgrade your system with two
additional PEC IIIs. Refer to “Media Services Card” on page 22.

Note: You can upgrade the PEC Is on your 2.0 BCM1000 to PEC IIIs.
You cannot mix PEC Is with PEC IIIs. You must be running Business Communications
Manager 2.5 software or greater to allow this.

• CTM (North American systems only) — The Calling line identification (CLID) Trunk media
bay module (CTM) connects to four analog CLID PSTN lines.

• CTM 8 (North American systems only) — This CLID Trunk media bay module (CTM)
connects to eight analog CLID PSTN lines.

• GATM4 (global markets) — Replaces the CTM. Provides an option for automatically
downloading new firmware from the main system for selected country profiles.

• GATM8 (global markets) — Replaces the CTM8. Provides an option for automatically
downloading new firmware from the main system for selected country profiles.

• 4X16 (North American systems only) — This module combines a four-line CLID Trunk
media bay module (CTM) with a 16-line Digital Station media bay module.

• DTM — The Digital Trunk media bay module (DTM) connects to standard digital PSTN T1,
E1 or PRI lines.

• BRI — The Basic Rate Interface media bay module (BRI) connects to four BRI S/T ISDN
lines. (NT1 required. S interface for European profiles; T interface for North American-based
profiles)

• ASM 8 (North American systems only) — The Analog Station media bay module (ASM 8)
connects to eight analog telephones or other analog equipment such as fax machines.

• GASM8 (Global) — This enhanced Analog Station media bay module has the same
functionality as the ASM 8, plus it supports CLID, message waiting indicators, disconnect
supervision and automatic firmware downloads. This module can also be programmed for any
of the four offsets on a Full Double Density DS30 bus.

• DSM 16 — The 16-port Digital Station media bay module (DSM 16) connects to a maximum
of 16 digital telephones.

• DSM 16+ — This Digital Station media bay module provides the same functionality as the
DSM 16. This module can be set to single or double density. Double density settings allow the
module to support 16 telephones on one offset, allowing two modules per DS30 bus.

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Chapter 1 Introducing the Business Communications Manager 21

• DSM 32 — The 32-port Digital Station media bay module (DSM 32) connects to a maximum
of 32 digital telephones.

• DSM 32+ — This Digital Station media bay module provides the same functionality as the
DSM 32. This module can be set to single or double density. Double density settings allow the
module to support 32 telephones on one DS30 bus.

• FEM — The Fiber Expansion Media Bay Module (FEM) provides an easy upgrade from a
Norstar system to a Business Communications Manager system by connecting a maximum of
six Norstar expansion modules to a FEM installed in the BCM1000.

•The DDI MUX:

— provides the functionality of a DTM media bay module (T1 digital lines only)

— splits the incoming T1 line so that some of the lines are used for voice traffic and some

of the lines are used for data traffic

— provides either the (Channel Service Unit) CSU or (Data Service Unit) DSU

functionality to support connections to data terminal equipment (DTE), such as a
router or a bridge

— connects to network devices that supportV.35 interfaces

— provides end-to-end transparent bit service

— supports loopbacks between the Enterprise Edge and the internal Business

Communications Manager components, and between the Enterprise Edge and digital
terminal equipment

• BCM1000e — a separate cabinet with six additional bays for media bay modules. It connects
to the BCM1000 through an DS256 RJ45 connector. A Business Communications Manager
five-meter DS256 cable is included with the BCM1000e (expansion cabinet).

• Telephones and adapters — Business telephones and adapters connect to the media bay
modules installed in the BCM1000. Business Communications Manager supports Nortel
digital phones, as well as IP-based Nortel Networks telephones.

The Nortel Networks 20XX IP telephones have separate installation and operations
documentation. Refer to the main index on your system CD.

The system also supports both radio-based and IP-based wireless handsets, as well as a
cordless Digital phone (7406). The legacy Companion and DECT handsets and the Digital
Mobility phones use base stations to communicate with the system. The Wireless LAN IP
telephone communicates through an IP linked access point. Installation and configuration
information for these systems is provided in separate documentation for each system. Refer to

“Telephones and adapters” on page 50 for information about the handsets and the hardware

they use to connect to the system.

Installation and Maintenance Guide

22 Chapter 1 Introducing the Business Communications Manager

Data networking components

The data networking components connect the Business Communications Manager system to the
local area network (LAN) and/or the wide area network (WAN). These components are installed at
the factory.

• Modem card (North American systems only) — a V.90 modem that sends and receives data
using the public telephone system.

This connection can be used to:

— manage the Business Communications Manager system from a different location

— provide dialup backup for a WAN card

• LAN interface card — a 10/100 BaseT Ethernet network interface card that connects the
Business Communications Manager system to the local area network.

• WAN interface card — a network interface card with a T1 interface and sync port that
connects the Business Communications Manager system to the wide area network (WAN).

The WAN card connects to a T1 PSTN line with an integrated T1 DSU/CSUs (North
American). The WAN card can also connect to a T1 PSTN line with an X.21 or V.35 interface
(Europe, Middle East, Africa (EMEA)).

Media Services Card

The Media Services Card (MSC), a PCI card, performs call processing and media processing of
the voice channels for the Business Communications Manager system, including the VoIP trunks
and IP-based telephones. This card also offers connections for auxiliary features, including
external, customer-supplied hardware for paging and music-on-hold.

Figure 6 shows the location of the MSC on the BCM1000.

Figure 6 MSC optional equipment ports

BCM1000

MSC faceplate details

DS256 jack

Auxiliary ringer
Page relay
Page output
Music on hold input

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Chapter 1 Introducing the Business Communications Manager 23

Warning: External equipment connected to the auxiliary ringer, page relay, page output
and music on hold interfaces must use safety extra low voltage (SELV).
All four interfaces are (SELV) and the external equipment connected to these interfaces
must be SELV. If these interfaces are not SELV, you must use external line isolation units
(LIU).

The MSC faceplate offers the following optional connections.

• DS256 connector— The BCM1000e connects to the BCM1000 base unit through the DS256
jack on the MSC faceplate.

The DS256 cable to make this connection is provided with the purchase of a Business
Communications Manager e1000.

• Auxiliary ringer jack — The BCM1000 uses the auxiliary ringer jack to control the cadence
of an auxiliary ringer (customer supplied). You must use this output in a low current, low
voltage application only. Do not use this output for switching the auxiliary ringer directly.

• Page relay jack — When you use the page signal output jack to connect an external paging
amplifier, you also use the page relay jack. The page relay jack connects a floating relay
contact pair. The BCM1000 uses this jack to control the external paging amplifier.

• Page output jack — The BCM1000 uses the page output to connect an internally-generated
voice paging signal to an external paging amplifier (customer supplied).

• Music on hold jack — The BCM1000 uses the Music on hold input to connect an external
music source that supplies a signal to held lines (music on hold) or telephone speakers
(background music). The input source can be any available radio or music source approved for
connection to the network.

For directions on setting up these features, refer to Chapter 13, “Installing optional telephony

equipment,” on page 157. For regulatory information about hooking up an external music source,

refer to “Use of a Music Source” on page 6.

MSC IP call processing hardware

If your system requires a high volume of IP telephones and/or more VoIP trunks you can adjust
your system to accommodate them. You have the option to switch DS30 bus 07 on the MSC. By
switching the bus from servicing a media bay module (the default), the system provides the
increased digital processing service to support your IP requirements.

• DS30 buses are internal communication paths controlled by the MSC. Each DS30 bus
provides a possible 32 signaling channels (B1 and B2) and 32 media channels. In BCM 3.0
software, the B2 channels were reconfigured as B1 channels for station modules. As a result,
DS30 02 to 05 were configured to support 32 telephones on each bus configured with
DSM16+, DSM32+ modules set to double density. The ASM 8 module could also be
supported on all four offsets as of that software release. DS30 06 and 07 were not configured
for double density, so that they could continue to support Companion equipment. However,
these two buses could be converted to double density, if required by setting the system from
Partial Double Density (PDD) to Full Double Density (FDD).

Installation and Maintenance Guide

24 Chapter 1 Introducing the Business Communications Manager

— Two DS30 buses are exclusively dedicated to MSC resources. Five paths within these

buses have hard-coded applications. The other paths can be assigned to various
applications such as voice mail, dialup ISDN WAN, VoIP trunks, or IP telephony.

— Five DS30 buses are exclusively reserved for the media bay modules

— The sixth DS30 bus can be switched to accommodate media bay modules or more

channels for IP telephones or VoIP trunks. You control the use of the bus by your choice
of using either a 2/6 or 3/5 DS30 split. This is set when you run the Quick Start Wizard at
the initial startup of the system.

For more details about deciding which DS30 split configuration you want for your system,
refer to “Determining module DS30 bus requirements” on page 66 and to the chapter on
configuring MSC Resources in the Business Communications Manager Programming
Operations Guide.

• PEC IIIs — The BCM1000 uses PEC IIIs to deliver increased capacity for digital signal
processing for voice mail, call center, FAX, VoIP trunks, IP telephony, and dialup ISDN WAN.
The basic system comes with two PEC IIIs. Two more can be added to accommodate
increased requirements for media processing. Refer to the chapter on configuring MSC
Resources in the Business Communications Manager Programming Operations Guide.

Connection ports

You can connect to the BCM1000 through your computer via the serial port or a LAN card
connection to perform setup and maintenance procedures. Refer to Figure 7. This guide leads you
through the process of making either of these connections. Refer to “Using a null modem serial

cable” on page 127 and “Connecting the Ethernet crossover cable” on page 131.

Programming procedures using the Unified Manager, are explained in the Programming
Operations Guide.

Figure 7 BCM1000 external points of connection

Note: On some new systems, the serial and video ports are
swapped. The serial cable connector will only fit on the correct port.

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Serial port

LAN

Chapter 1 Introducing the Business Communications Manager 25

BCM1000 LEDs

A line of 10 operational LEDs display on the face of the BCM1000. Refer to Figure 8. These
LEDs show the current state of various hardware components.

Figure 8 BCM1000 operational LEDs

1

Operational LEDs

These LEDs monitor:

•power ( )

• disk drive ( )

•system status ( )

• five PCI power indicators

Note: These LEDs correspond to the cards, not to the PCI slots.
For example, a WAN card uses only one PCI slot, but has the capacity for two
connections. In this case, both LEDs stay lit as long as a WAN card is present.

PCI devices

FanTemperaturPCI DevicesStatusDiskPower Temperature

• temperature ( )

• fans ( )

The LED states are described in Table 28 on page 119.

The Unified Manager contains a monitoring tool, that allows you to determine the current
condition of the LEDs from your computer. Refer to “Using the System Status Monitor to monitor

LEDs” on page 162.

Installation and Maintenance Guide

26 Chapter 1 Introducing the Business Communications Manager

System options

The Business Communications Manager system provides a number of software applications that
enhance basic functionality.

Some of these applications work immediately after you install the BCM1000, this is considered
core software. Other applications are enabled when you enter software keycodes, which you
generate when you buy one of these applications. Refer to the Business Communications Manager
Software Keycode Installation Guide for specific directions about entering a code.

Telephony features and options

The telephony features and options have individual installation and features guides. This section
lists the application guides and provides a brief description of the application function.

• Programming
Operations Guide and
Telephony Features
Handbook

• Management User
Guide

• IP Telephony
Configuration Guide

• Wireless LAN
Installation and
Configuration Guide

• Digital Mobility
Installation and
Configuration Guide

• Call Center Agent
Guide and Call Center
Supervisor Guide

These guides provide programming for core telephony features and
user features.

This guide was introduced with the BCM 3.5. It provides information
about the maintenance tools provided through the Unified Manager.
The book also describes and interprets the services and event logs
listings for the system.

Nortel IP telephony services require keycodes to activate both
telephony and trunking. Each keycode allows a set number of
telephones or trunks.

— Nortel IP telephones (20XX) and the Wireless LAN IP telephones

require a combination of data and telephony settings. These
telephones make or receive calls through either VoIP or PBX
lines.

— Nortel Networks i2050 Software Phone turns your PC into a

telephone interface providing standard telephony operating
features. This i2050 requires Windows 2000, a full duplex sound
card, and a computer-telephony headset. The i2050 Software
Phone Installation Guide provides installation information.

— VoIP Gateway (requires keycode) converts the voice in a call into

a packet format and sends the call using an intranet trunk.

This radio-based system uses a Digital Mobility Controller for call
processing between the Business Communications Manager and the
base stations and Digital Mobility handsets.

Nortel Networks Call Center Agents (requires keycode) allows the
addition of a specific number of call center agents to your system.
Comes in versions for one, four, eight, 16, 32 and 64-seat
authorization codes.

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Chapter 1 Introducing the Business Communications Manager 27

• Call Center Set Up and
Operation Guide

• Call Center Reporting
Set Up and Operation
Guide

• Call Detail Recording
System Administration
Guide

• CallPilot Reference
Guide

• CallPilot Manager Set
Up and Operation
Guide and CallPilot
Programming Record

• CallPilot Fax Set up &
Operation Guide and
CallPilot Fax User
Guide

• CallPilot Message
Networking Setup and
Operation Guide and
CallPilot Message
Networking User Guide

Nortel Networks Call Center (requires keycode)— this Automatic
Call Distribution (ACD) system provides tools for handling incoming
calls to an agent network. The application also provides
administration, supervision, and reporting tools.

Nortel Networks Professional Call Center (upgrade) (requires
keycode)— this is an expanded version of the basic Call Center
application.

Nortel Networks Call Center Reporting (requires keycode) monitors
the statistics of a call center. This application is also compatible with
IP wallboards from Itel and SYMON.

Call Detail Recording (no keycode required) records and reports call

activity from the Business Communications Manager. You can create
reports from this information to help you manage system usage
effectively.

CallPilot is a core Business Communications Manager application. It
works with the telephone system to provide automated receptionist
service by answering incoming calls and routing them to telephones or
mailboxes on the system. This guide explains how to use the CallPilot
application.

— CallPilot Manager is the web-based application that you use to set

up and administer CallPilot.

— Automated Attendant is the CallPilot answering service that

answers incoming calls with a Company Greeting, plays a list of
options to a caller, and performs call routing functions in response
to caller selections.

— CallPilot (requires keycodes for additional voice mailboxes)

provides a voice mail application as part of the core Business
Communications Manager programming. CallPilot provides voice
messaging, Automated Attendant, and Custom Call Routing
features for Business Communications Manager telephony
services.

— Voice Mailbox Expansion (requires keycode) allows you to add

extra mailboxes to your voice messaging system. The application
comes with a keycode that defines how many extra mailboxes are
allowed.

Fax Suite (requires keycode), a CallPilot optional feature, delivers fax
messages to CallPilot mailboxes. Users can use the application to send
and retrieve fax messages as easily as they send and retrieve voice
messages.

Message Networking (requires keycode to add extra mailboxes) links
the CallPilot system with other voicemail systems and allows the
exchange of voice messages between users at different sites. CallPilot
supports digital networking using Voice Profile for Internet
Messaging (VPIM) standard, and Audio Messaging Interchange
Specification (AMIS) networking.

Installation and Maintenance Guide

28 Chapter 1 Introducing the Business Communications Manager

• CallPilot Desktop
Messaging Installation
and Maintenance Guide
and CallPilot Desktop
(Unified) Messaging
Quick Reference Guide

• LAN CTE Configuration
Guide

• Multimedia Call Center
Setup and Operation
Guide and Multimedia
Call Center Web
Developers Guide

• Personal Call Manager
User Guide

Desktop Message Networking (requires keycode) provides a
multimedia messaging application that works with an e-mail client to
provide a single graphical user interface for CallPilot voice, fax, and
text messages, as well as e-mail messages.

— LAN CTE (introduced in BCM 2.5 to replace TSP) (requires

keycode) provides an interface between a Personal Computer
(PC), a telephone, and the Business Communications Manager
server that allows third-party software to function on PCs on the
same network as the Business Communications Manager. This
allows customized solutions for such applications as hotel/motel
packages or text messaging programs.

— TSP (version 2.0 systems only) (requires keycode) supplies the

interface between the Business Communications Manager system
and Microsoft TAPI. This interface allows you to use TAPI
applications on the Business Communications Manager system.

Nortel Networks Multimedia Call Center (requires keycode) allows
call agents and users to interact through either or both a telephone
connection and an IP connection. This allows the conversation to
occur over the voice connection or through text chatting. Further, this
application allows exchange and viewing of web pages, and allows
the attendant to show the client screen captures.

Personal Call Manager, a TAPI-based application, provides a
graphical interface that allows you to use your computer to manage
your calls and address book, while still using your telephone for voice
communication. Note: This application also requires a LAN CTE
client licence.

Data features

The Business Communications Manager also offers the following data features. These features are
described and configured in the Business Communications Manager Programming Operations
Guide.

• Integrated QoS Routing controls the router interface between the BCM1000 and the local area
network, wide area network, and internet.

• DHCP (Dynamic Host Configuration Protocol) — Business Communications Manager
provides DHCP service to branch office clients. This service dynamically assigns IP addresses
to branch office PCs, so you do not manually assign an IP address to each PC. The Business
Communications Manager can also be set to use this application as a relay agent to an external
DHCP server on the network.

• DNS (Domain Name System) — BCM1000 functions as a DNS proxy for your network. The
DNS service allows clients to enter a domain name, such as www.nortelnetworks.com, instead
of an IP address when using web browsers.

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Chapter 1 Introducing the Business Communications Manager 29

• IP Routing — Business Communications Manager software supports the following IP routing
protocols:

— static routing

— RIP (Routing Information Protocol)

— OSPF (Open Shortest Path First)

• NAT (Network Address Translation) — Business Communications Manager supports both
static and dynamic NAT for a number of packet types and protocols. NAT is a network
security feature that translates the IP addresses used within your private network to different IP
addresses known to internet users outside your private network.

• Policy Management — Business Communications Manager allows you to implement classes
of service and assign priority levels to different types of traffic using the DiffServ network
architecture. You can configure policies that monitor the characteristics of traffic, for example,
its source, destination, and protocol, and perform a controlling action on the traffic when
certain user-defined characteristics are matched.

• VPN (Virtual Private Networks) — Business Communications Manager uses the PPTP
(point to point tunneling protocol) and IPSec (IP security) tunneling protocols to create secure
extranets. These secure extranets provide safe transport of data to and from the Business
Communications Manager using the public data network (PDN).

Business Communications Manager expansion unit

The BCM1000e houses a maximum of six additional media bay modules. The cable that comes
with the expansion unit connects into a DS256 port on the MSC of the BCM1000, and into a
DS256 port on the center panel of the BCM1000e. Refer to Figure 9.

This cable, called a Category 5, DS256 or RJ45 cable, must be 5 m (16 ft.) long.

Note: The number of modules that actually can be installed is determined by the number
of DS30 channels required by the modules and the number of channels available.
Refer to Chapter 5, “Installing the BCM1000,” on page 69.

Installation and Maintenance Guide

30 Chapter 1 Introducing the Business Communications Manager

Figure 9 DS256 connector on a BCM1000 and a

DS256 port

NEEd

BCM1000e

BCM1000e

BCM1000 base unit

DS256 port

Power LED Status LED

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Chapter 1 Introducing the Business Communications Manager 31

Installation process overview

Figure 10 provides an overview of the installation process described in this book.

Figure 10 Installation and initialization overview

Select the

media bay

modules you

require

Install

BCM1000

and (optional)

BCM1000e

Set the

media bay

module

switches

Install the

media bay

modules

The number of telephone lines and extensions you need determines the number and
type of media bay modules you need. For instructions about how to select the media
bay modules, refer to Chapter 4, “Selecting the media bay modules for your system,”

on page 59.

The BCM1000 performs the main computing tasks. It contains the telephony and
data networking components. For instructions about how to install the base unit,
refer to Chapter 5, “Installing the BCM1000,” on page 69.

If your system requires more than three media bay modules, you must install a
BCM1000e. For instructions about how to install the BCM1000e, refer to Chapter 6,

“Installing the BCM1000e (expansion unit),” on page 79.

Before you install the media bay modules, you must set the switches on the back of
the modules to select the DS30 channel the modules will use to access lines and
extensions (DNs). For instructions about how to set the switches, refer to Chapter 7,

“Setting media bay module DIP switches,” on page 85.

After you have set the switches, install the media bay modules into the BCM1000 or
the BCM1000e. For instructions about how to install the media bay modules, refer to

Chapter 8, “Installing media bay modules,” on page 109.

Power up

the BCM1000

and

BCM1000e

When you have the main hardware connected, start the system to ensure the first
level of hardware and software is working. For instructions about how to correctly
start the units, refer to Chapter 9, “Starting the system,” on page 117.

Continued on next page . . .

Installation and Maintenance Guide

32 Chapter 1 Introducing the Business Communications Manager

Installation overview, continued . . .

Connect

data
networking
equipment

Initialize

the system

Connect the

telephony

components

Install

optional

mobile

equipment

The data networking components of the BCM1000 provide network connection to
your local area network (LAN) and/or your wide area network (WAN). For
instructions about how to install the data networking components, refer to

“Connecting the data networking hardware” on page 121.

Systems are shipped with a default IP and subnet mask. You must change these
settings to suit your system. Refer to “Setting initial system configurations” on page

126, which also describes how to set up your computer to access the Quick Start

Wizard, which you use to perform system configuration. Refer to the Business
Communications Manager Programming Operations Guide for details about the
Quick Start Wizard.

The telephony components of the Business Communications Manager system
provide call processing and connection to the public telephone system. For
instructions about how to install telephones and components, refer to Chapter 10,

“Wiring the modules,” on page 133, Chapter 11, “Installing telephones and
peripherals,” on page 143, and Chapter 12, “Installing Analog Terminal Adapters,”
on page 149.

The Business Communications Manager supports a number of cordless and
wireless handset systems, including Digital Mobility phones, Wireless LAN IP
telephones, and the 7406 cordless Digital Phone.
These handsets have separate installation and maintenance and user guides.

Set up

system

and set

configurations

N0008587 01

Refer to the Business Communications Manager Programming Operations Guide
to set up basic telephony and data configurations.

Refer to the separate application guides to set up optional applications such as
CallPilot or VoIP functions.

Chapter 2
Telephony hardware

The BCM1000 is a modular system. You can increase the capacity of your Business
Communications Manager by adding more telephony hardware components known as media bay
modules.

The BCM1000 accommodates three media bay modules. The BCM1000e accommodates an
additional six modules. The number of media bay modules that can be added to your system is
determined by the number of media bays that are open, combined with the number of DS30 buses
each component occupies. Each Business Communications Manager system has a maximum of six
DS30 buses available to media bay modules.

If your system requires many IP lines or trunks, you can reduce the number of DS30 buses that are
assigned to modules and increase the number of buses available to IP telephones. This is called a
3/5 DS30 split. In this case, you only have five DS30 buses available to media bay modules. Refer
to “Understanding DS30 bus blocks” on page 62 for more information.

Warning: Changing the DS30 split

33

If you change the DS30 split from 2/6 (default) to 3/5 after the system is initialized, any
module set to DS30 07 or requiring the use of DS30 07 becomes inoperable.

If you change the DS30 split from a 3/5 split to a 2/6 split after the system is initialized, all
data is lost and all optional applications must be reinstalled and reconfigured.

BCM 3.0 software introduced the concept of Full Double Density (FDD) and Partial Double
Density (PDD). On the default system, DS30 02 to 05 were defaulted to FDD, which provides 32
new ports for connecting digital telephones. To use the FDD feature, DSM16+, DSM32+ media
bay modules are configured to double density. DS30 06 and 07 default to PDD, but can be
configured to FDD.

Warning: Changing DS30 06 and 07 to FDD

Once you change DS30 06 and 07 to FDD, Companion telephones can no longer
be supported. This change cannot be reversed.

Refer to Chapter 4, “Selecting the media bay modules for your system,” on page 59 for details
about determining how many media bay modules can be installed in a system.

As well, this chapter describes the various types of telephone equipment that can be used with the
Business Communications Manager system. Figure 11 provides pointers to the sections that
describe the modules and telephones that can be installed into the BCM1000.

Installation and Maintenance Guide

34 Chapter 2 Telephony hardware

Figure 11 Telephony hardware components.

Refer to “Media bay module availability by region” on

page 237 and “FEM-trunk module combinations by
region” on page 238 to determine which media bay

modules and which types of trunk lines are available in

“Telephones and adapters”
on page 50

Media bay module common features

Media bay modules are designed within a common casing, which includes the following common
features:

“Trunk media bay modules”
on page 37

“Station media bay modules”
on page 42

“Specialized media bay
modules” on page 47

LEDs

All media bay modules have power and status LEDS.

Figure 12 shows the location of the

located in the same place on all modules. Table 2 describes the common LED states.

Table 2 Module Power and Status LED states

Figure 12 Module LED locations

CTM

Power LED
Status LED

(Power) and (Status) on a CTM. These LEDs are

LED state

Green LED

On Normal operation All monitored services

Flashing

Off Module is not

Power

Indicates state of
module power

N/A KSU startup (slow flash)

powered

Status

Indicates condition of
module status

are working.

or (fast flash) there may
be a problem with the
DS256 cable or the
DS256 clock

Module not powered
(reseat module) OR
hardware fault (replace
module)

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Chapter 2 Telephony hardware 35

LED state

*Red LED

On Power converter

Flashing

* Not all modules have red LEDs

Power

failure. Power to
telephones may not
be within spec.
(check base unit
LEDs for possible
power issue or
replace module)

N/A Loss of DS256 clock, or

Status

N/A

DS256 cable may be
disconnected.

Power connections

The back of the modules have a single connector that provides a DS256 connector and power to
the module. These connectors plug into the back of the media bay on the BCM1000 or
BCM1000e. Some modules also have a cooling fan that runs off the module power source. Figure

13 shows the rear views of the two types of modules.

Figure 13 Rear of modules showing DS256 and power connectors

DS256 and
power connector

Module wires are vul­nerable to breakage.
See Warning below.

Cooling fan

DS256 and power
connector

Installation and Maintenance Guide

36 Chapter 2 Telephony hardware

Warning: Media bay module wire shorts

The wires that connect the media bay module daughter board to the module can become
pinched between the module and the BCM1000 media bay if you insert the modules off
the straight or with too much force. This will cause a short in the equipment and could stop
the Business Communications Manager from restarting.

DIP switches

The six DIP switches that you use to set the DS30 bus blocks and offsets are found either on the
bottom of the module or on the rear, behind the power connector. Figure 14 shows the possible
locations of the DIP switches on the modules.

For more information about setting DIP switches, refer to Chapter 8, “Installing media bay

modules,” on page 109.

Figure 14 DIP switch positions on the modules

Underside of module

DIP switches

Top of module

Rear of module

The Global Analog Trunk Module (GATM), introduced in BCM 3.5, and the Global Analog
Station Module (GASM8), introduced with BCM 3.6, have a second set of DIP switches that can
be set to a specific country setting to set to allow automatic firmware upgrades to the module,
based on the country profile chosen for the system during startup.

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Chapter 2 Telephony hardware 37

Trunk media bay modules

You install the trunk media bay modules in the BCM1000 or the BCM1000e. Trunk media bay
modules connect telecommunications lines to the Business Communications Manager hardware.

These are determined by:

• which lines are available from your telephone service provider

• what lines you require for the types of telephones you want to use

• budget considerations

Table 3 lists the types of trunk media bay modules that are available for the Business

Communications Manager system:

Table 3 Trunk media bay modules

Module type What it does Special notes

DTM

“Digital Trunk media bay module”

CTM

“Caller ID Trunk media bay
module”

CTM8

“Caller ID Trunk media bay
module”

BRI

“Basic Rate Interface media bay
module”

GATM (Global Analog Trunk
Module
(introduced with BCM 3.5
software, but is backward
compatible)

Connects digital public switched
telephone lines to the Business
Communications Manager system.

Connects a maximum of four analog
public switched telephone lines to the
Business Communications Manager
system.

Connects a maximum of eight analog
public switched telephone lines to the
Business Communications Manager
system.

Connects a maximum of four ISDN
BRI interfaces

Connects either four (GATM4) or eight
(GATM8) analog public switched
telephone lines to the Business
Communications Manager system.

Can connect to four types of lines: TI,
NA PRI, ETSI (in UK only), and Euro
PRI.

Only available for North American
systems.

See also “4X16 media bay module” on

page 44.

Only North America, Taiwan, UK and
Australia are supported. Modules
installed in BCM 3.5 and newer systems
can be set to automatically download
firmware from the Business
Communications Manager. This allows
for firmware updates, as required.

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38 Chapter 2 Telephony hardware

Digital Trunk media bay module

The Digital Trunk media bay module (DTM) connects a standard digital PSTN line to the Business
Communications Manager using either a digital or PRI line.

• On North American Business Communications Manager systems, the DTM connects to a T1
or PRI line. With a T1 line, you can add a maximum of 24 digital telephone lines. With a PRI
line, you can add a maximum of 23 digital telephone lines.

• On International Business Communications Manager systems, the DTM connects to an ETSI
or PRI digital line. With an ETSI or PRI line, you can add a maximum of 30 digital telephone
lines.

The front bezel of the DTM has a RJ48C connector that connects the DTM to the service provider
connection point. The faceplate also has a set of loopback connectors you can use to run loopback
tests. For details on loopback tests, refer to the Business Communications Manager Programming
Operations Guide. Figure 15 shows the front of the module.

Figure 15 DTM module LEDs and connectors, front view

Power LED
Status LED
In Service LED
Loopback Test LED
Continuity Loopback
Receive LEDs
Transmit LEDs

Loopback
RJ48C digital telephone line connector

Front view

Table 4 provides a description of the function for each DTM LEDs.

Table 4 DTM LED functions

LED label Function

(Power) On indicates that the DTM is receiving +5 volts.

(Status) On indicates there is data communication between the DTM and the MSC card.

In Service Flashing indicates that the T1, ETSI or PRI trunks are out of service because a

loopback test is running or the DTM is initializing.

Loopback On indicates a continuity loopback test is running.

Receive Alarm On indicates a problem with the received digital transmission. This half-duplex link

does not work.

Receive Error On indicates a small error as a result of degraded digital transmission. Possible

causes are an ohmic connection, water ingress, or too long a loop.

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Chapter 2 Telephony hardware 39

Table 4 DTM LED functions (Continued)

LED label Function

Transmit Alarm On indicates the DTM cannot transmit. The DTM sends an Alarm indication signal

(AIS) to the terminating switch. This half-duplex link does not work.

Transmit Error On indicates the DTM is sending a remote alarm indication (RAI) carrier failure

All LEDS flashing All LEDs flashing continuously indicates that the DTM is initializing.

alarm (CFA) to the terminating switch. If the Transmit Alarm is not on, this error
indicates a far-end or cable problem.

TIP: You can install a maximum of three DTMs in the BCM1000 system, depending on
the available bus blocks.

These modules must be installed in the BCM1000. If you already have three modules
installed in the BCM1000, move one of those modules to the expansion unit to provide
space for the DTM

Global Analog Trunk Module (GATM)

The GATM was introduced with the BCM 3.0 software load. This module provides an interface to
the telephone company analog lines for the Business Communication Manager. The module
supports both pulse and tone dialing, Caller ID, and Supervision Disconnect in various markets.

In North America, this module supersedes the Caller ID Trunk module (CTM).

UK profile configuration note: The GATM does not support Earth Calling even though the option
appears in the Unified Manager Lines record. Only a FEM connected to a Norstar analog trunk
module supports this feature.

The figure below shows the front of the GATM module. Note that both the GATM4 and the
GATM8 have only one amphenol connector. The firmware differentiates how many lines the
connector supports.

Figure 16 GATM4/GATM8 module faceplate

Power LED
Status LED
Amphenol

connector

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40 Chapter 2 Telephony hardware

There are two firmware versions of the GATM:

GATM4: The GATM4 provides connections for four analog calling line identification (CLID) or
Supervision Disconnect PSTN lines. Each voice line uses one line in the DS30 bus offset. Since
each DS30 bus has four lines per offset, you can assign a maximum of four GATM4s to a single
DS30 bus by making the offset switch settings different for each module.

GATM8: The GATM8 provides connections for eight analog calling line identification (CLID) or
Supervision Disconnect PSTN lines. Each line uses one line in the DS30 bus offset. Since each
DS30 bus has four lines per offset, you require two offsets for each GATM8. You can assign a
maximum of two GATM8s to a DS30 bus, by making the offset switch settings different for each
module. You can also combine a GATM 8 with a 4X16 module on the same DS30 number. When
you choose an offset number for the GATM 8, the system automatically adds the next offset
number. You cannot assign offset 3 to the GATM 8 module, because this does not allow the
module to assign the second set of lines.

Caller ID Trunk media bay module

(North American systems only)

The CTM and CTM 8 have the same functions.

• The Caller ID Trunk media bay module (CTM) connects a maximum of four analog calling
line ID (CLID) interfaces to the Business Communications Manager system via four RJ11
jacks on the module face. These jacks are labeled: Line 1, Auxiliary, Line 2, Line 3, and Line

4. The auxiliary jack connects to Line 1.

• The CTM8 provides eight analog CLID interfaces to the Business Communications Manager
via eight RJ11 jacks on the module face. Each jacks also supports disconnect supervision.
There are two auxiliary jacks on this module which connect to Line 1 and Line 5. Note that the
top line of jacks is numbered in reverse order.

The auxiliary ports permit you to connect a V.90 modem, FAX machine, or single-line analog
telephone. When the auxiliary device is active, the Business Communications Manager system
blocks the associated line. Conversely, when the line is active, the auxiliary port line is blocked.

When you connect a single line analog telephone to the auxiliary port, you can use it as an
emergency telephone because this line remains active if a power outage occurs.

Figure 17 provides a view of the front of the CTM and CTM8.

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Figure 17 CTM and CTM8 LEDs and jacks

Chapter 2 Telephony hardware 41

CTM

CTM8

Power LED
Status LED
Line 1
Aux
Line 2
Line 3
Line 4

Line 1
Auxiliary port

Auxiliary port
Line 5

Basic Rate Interface media bay module

The Basic Rate Interface media bay module (ISDN BRI) module connects a maximum of four BRI
ISDN loops (eight lines) to the Business Communications Manager system.

European systems use straight connects to ISDN devices (S interface) or to ISDN trunks from a
service provider (T interface). North American-based systems require an external NTI module
between the service provider trunk (T-interface) or between the BRI module and the ISDN devices
(S interface).

Each BRI ISDN line you connect adds two telephone lines to the Business Communications
Manager system. Therefore, each BRI adds a maximum of eight telephone lines to the Business
Communications Manager system via the four RJ48C jacks on the faceplate. You can also use this
module for dial backup or dial-on-demand services for WAN connections.

Figure 18 shows a front view of the BRI.

The LEDs beside each RJ-48C jack are on when the ISDN line is active.

Figure 18 BRI LEDs and jacks

Front view

Power LED
Status LED
Line 1
Line 2
Line 3
Line 4

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42 Chapter 2 Telephony hardware

Station media bay modules

You install the station media bay modules in the BCM1000 or the BCM1000e. Station media bay
modules connect telephones and analog telecommunication devices to the Business
Communications Manager system.

Table 5 provides a list of the station modules that can be used on the Business Communications

Manager system:

Table 5 Station modules

Module type What it does Availability

DSM 16

“Digital Station media bay module”

DSM 32

“Digital Station media bay module”

4X16
Combination 4-line CTM and

DSM16 (4x16) Media Bay Module

“4X16 media bay module”

ASM8

“Analog Station media bay
module” on page 46

GASM8
(introduced with BCM 3.6

software)

Connects a maximum of 16 digital
telephones

Connects a maximum of 32 digital
telephones to the Business
Communications Manager system.

Connects a maximum of four CLID lines
for a maximum of 16 digital telephones

Connects a maximum of eight analog
devices to the Business Communications
Manager system.

Connects a maximum of eight analog
devices, providing caller ID pass through,
message waiting indication, and
disconnect supervision at the telephone.
Module also provides ability to download
new firmware.

Only available for North American
systems. This module can be
combined with CTMs on the same
DS30 bus. Also refer to “Caller ID

Trunk media bay module” on page

40.

Only available for North American
systems. Refer to Table 6 on page 44
for detailed engineering information.

North American and UK systems.
Refer to Table 6 on page 44 for

detailed engineering information.

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Digital Station media bay module

Three types of media bay modules support digital telephones on the Business Communications
Manager. Each module has a minimum of one amphenol connector on the faceplate.

This section describes the two DSM modules. Refer to Figure 19.

• Digital Station media bay modules (DSM 16/DSM 16+) support 16 digital telephones. The
DSM16+ supports single or double-density settings.

• Digital Station media bay modules (DSM 32/DSM 32+) support 32 digital telephones through
two amphenol connectors. The DSM 32+ supports single or double-density settings.

• 4X16 supports 16 digital telephones and does not require a separate trunk module.
Refer to “4X16 media bay module” on page 44.

Figure 19 Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+

DSM16

Chapter 2 Telephony hardware 43

Power LED
Status LED
Amphenol

connector

DSM32

Power LED
Status LED
Amphenol

connectors

Installation and Maintenance Guide

44 Chapter 2 Telephony hardware

4X16 media bay module

(North American systems only)

The 4X16 provides both analog trunk connections and connections to digital telephones. The
module is a combination of a CTM media bay module, with four analog lines, and a DSM
16-digital telephone media bay module. Each of the four ports supports Caller ID and disconnect
supervision. An auxiliary port beside Line 1 allows you to use an analog telephony device, such as
a modem, fax or telephone, to share the trunk. Figure 20 shows a diagram of the 4X16.

The 4X16 has one amphenol connector and five RJ11 connectors on the faceplate. For details on
the 4X16 wiring, refer to Chapter 12, “Installing Analog Terminal Adapters,” on page 149.

Figure 20 Faceplate of 4X16 module LEDS, connectors, and jacks

DSM16 amphenol

connector
Power LED
Status LED
Line 1
Aux
Line 2
Line 3
Line 4

Analog station modules and analog devices

The Business Communications Manager supports two types of analog station media bay modules.
The system also allows you to attach analog devices to digital media bay modules by installing an
analog terminal adaptor (ATA2) between the media bay module and the telephone. Finally, the
FEM media bay module supports Norstar-based analog modules. All of these modules may have
slightly different features or capabilities.

The table below provides a quick overview of the engineering information and feature function for
each type of analog device supported by the system.

Table 6 Analog engineering specifications

Feature

Ringing Frequency
(North America)

Ringing Frequency
(Europe)

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ATA2

20 Hz ± 1Hz 20 Hz ± 1Hz 20 Hz ± 1Hz 20 Hz ± 1Hz

25 Hz ± 1Hz 25 Hz ± 1Hz 25 Hz ± 1Hz 20 Hz ± 1Hz

ASM8 GASM8 Norstar ASM

Table 6 Analog engineering specifications (Continued)

Chapter 2 Telephony hardware 45

Feature

Ringing Voltage
(North America)

Ringing Voltage (Europe) 75 V rms ± 10% na 65 V rms ± 10% 65 V rms ± 10%

Loop Current 20 mA minimum 20 mA minimum 20 mA minimum 20 mA minimum

Loop Current (Poland) 32 mA minimum

Battery Feed voltage - 48 V dc ± 10% - 48 V dc ± 10% - 29 V dc ± 10% - 32 V dc ± 10%

FIC code OL13ABC na OL13B na

Ringer Equivalence
Number

ATA2 to BCM loop
resistance (cable only)

Analog loop resistance on
terminal side for voice
applications (cable only)

Analog loop resistance on
terminal side for data
applications (cable only)

Input impedance at Tip &
Ring

Return loss > 20 dB for 200 to

Insertion loss on an internal
call

80 V rms ± 10% 55 V rms ± 10% 65 V rms ± 10% 65 V rms ± 10%

3122

135 ohms (800 m of

0.5 mm wire or 2,600
ft. of 24 AWG wire

1,300 ohms (7,200 m
of 0.5 mm wire or
26,000 ft. of 24 AWG
wire

200 ohms (1231 m of

0.5 mm wire or 4,000
ft. of 24 AWG wire)

600 ohms 600 ohms 600 ohms 600 ohms

3,400 Hz (when
terminated with 600
ohms)

ATA2 to BCM loss 3.0
dB ± 0.5 dB

ATA2

na na na

250 ohms (1,538 m of

0.5 mm wire or 5,000
ft. of 24AWG wire)

> 20 dB for 200 to
3,400 Hz (when
terminated with 600
ohms)

ATA2 to BCM loss 3.0
dB ± 0.5 dB

ASM8 GASM8 Norstar ASM

200 ohms
(1,231 m of 0.5
mm wire or
4,000 ft. of 24
AWG wire

200 ohms
(1,231 m of 0.5
mm wire or
4,000 ft. of 24
AWG wire

> 20 dB for 200
to 3,400 Hz
(when
terminated with
600 ohms)

ATA2 to BCM
loss 3.0 dB ±

0.5 dB

200 ohms (1,231 m
of 0.5 mm wire or
4,000 ft. of 24 AWG
wire

> 20 dB for 200 to
3,400 Hz (when
terminated with 600
ohms)

Norstar ASM to BCM
loss 3.0 dB ± 0.5 dB

Insertion loss on an
external call

Maximum units to install
per chassis

ATA2 to BCM loss 2.2
dB ± 1.0 dB

BCM to ATA2 loss

0.5db ±1.0dB

na 2/4 2/4 na

Note: The left value denotes the maximum number of modules that can be installed per
chassis under peak conditions where all ports go off hook simultaneously.

The right value denotes the maximum number of modules that can be installed per
chassis under average load conditions, where four ports are ringing and four ports are
in an active call.

Norstar ASM to BCM
loss 3.0 dB ± 1.0 dB

BCM to Norstar ASM
loss 0.5db ±1.0dB

Norstar ASM to
BCM loss 3.0
dB ± 1.0 dB

BCM to Norstar
ASM loss 0.5db
±1.0dB

Norstar ASM to BCM
loss 3.0 dB ± 1.0 dB

BCM to Norstar ASM
loss 0.5db ±1.0dB

Installation and Maintenance Guide

46 Chapter 2 Telephony hardware

Table 6 Analog engineering specifications (Continued)

Feature

Max units per DS30 bus na 2 *4 (on double

MWI Types Stutter Tone Stutter Tone Stutter Tone/

ATA2

ASM8 GASM8 Norstar ASM

density bus)
* offset 02 and
03 do not allow
download of
GASM8
firmware

Voltage MWI

Analog Station media bay module

(North American systems only)

The Analog Station media bay module (ASM 8) connects to eight analog telecommunication
devices. These devices can be standard analog telephones, cordless telephones, FAX machines,
answering machines, or modems. The maximum speed for a modem connection is 28.8 kbit/s.

Figure 21 shows a diagram of the ASM 8.

The ASM 8 has one amphenol connector on the faceplate. For details about wiring the ASM 8,
refer to Chapter 12, “Installing Analog Terminal Adapters,” on page 149.

Ringer Equivalency (REN) for each module is 1 (one).

na

Stutter Tone/Voltage
MWI

NOTE: The termination on the analog interface may consist of any combination of devices subject
only to the requirement that the sum of the RENs of all the devices does not exceed the REN of the
interface to which the device is connected.

Figure 21 ASM 8 front view

Power LED

Status LED

Amphenol connector

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Chapter 2 Telephony hardware 47

Global Analog Station media bay module (GASM8)

The Global Analog Station media bay module (GASM8) provides the same functionality as the
ASM8 with the addition of the following features:

• support for calling line identification pass-through

• the option to activate disconnect supervision at the device

• the ability to pass a voice mail message indicator signal to activate a message waiting lamp on
the telephone, if it has one

• support for an Off Premise Extension (OPX).

The GASM8 has one amphenol connector on the faceplate. For details about wiring the GASM8,
refer to Chapter 10, “Wiring the modules,” on page 133.

Ringer Equivalency (REN) for each module is 2 (two).

NOTE: The termination on the analog interface may consist of any combination of devices subject
only to the requirement that the sum of the RENs of all the devices does not exceed the REN of the
interface to which the device is connected. The ringer equivalency number, per port, for this
module, is 1 (one).

The back of the GASM8 has two sets of DIP switches. The first set defines the DS30 bus and
offset. The second set determines if the module allows an automatic firmware download from the
system (BCM 3.6 software) or which country firmware the module will use. Refer to Chapter 7,

“Setting media bay module DIP switches,” on page 85.

Specialized media bay modules

This section describes the modules that perform a specific job outside of the trunk and station
description. Refer to Table 7.

• The Fiber Expansion module (FEM), provides a fast way of upgrading from an existing
Norstar system simply by plugging in Norstar expansion modules to the FEM box.

• The DDI MUX module allows you to combine data and telephone trunks through one T1
interface.

Table 7 Specialized modules

Module type What it does Special notes

FEM

“Fiber Expansion
media bay module”

connects a maximum of six Norstar expansion
modules

The switches on the FEM are used to
turn fiber ports on and off. The FEM
does not work correctly if you set these
switches using the rules used for other
media bay modules.

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48 Chapter 2 Telephony hardware

Table 7 Specialized modules

DDIM

“Digital drop and insert
MUX (DDIM)”

DECT (not shown) Supports the legacy DECT handsets and up to

enables a Business Communications Manager
system to share its connection to a Universal T1
network with a LAN

eight radio base stations

Fiber Expansion media bay module

The Fiber Expansion media bay module (FEM) connects a maximum of six Norstar expansion
modules to the Business Communications Manager system. These connections provide a quick
way to upgrade a Norstar system to a Business Communications Manager system.

The front bezel of the FEM has six connectors. These connections are made using fiber cables
between the FEM module and the Norstar expansion modules. Beside each connector, an LED
lights when the fiber port is enabled.

The module has port status LEDs beside each port, as well as the usual power and status LEDs.

Figure 22 shows the front of the FEM module. Each port that is turned on consumes one DS30

bus.

Figure 22 FEM LEDs

Refer to the DECT documentation for
details.

N0008587 01

Port 4
Power LED
Status LED
Port 1
Port 5
Port 2
Port 6
Port 3

Front view

Chapter 2 Telephony hardware 49

Digital drop and insert MUX (DDIM)

The digital drop and insert MUX (DDIM) module enables a Business Communications Manager
system to share its connection to a universal T1 network with a local area network (LAN) to
provide a combination of voice and data channels.

The DDI MUX:

• provides the functionality of a DTM media bay module (T1 digital lines only)

• splits the incoming T1 line so that some of the lines are used for voice traffic and some of the
lines are used for data traffic

• provides either the (Channel Service Unit) CSU or (Data Service Unit) DSU functionality to
support connections to data terminal equipment (DTE), such as a router or a bridge

• connects to network devices that supportV.35 interfaces

• provides end-to-end transparent bit service

• supports loopbacks between the Business Communications Manager and the internal Business
Communications Manager components, and between the Business Communications Manager
and digital terminal equipment

Figure 23 Digital drop and insert (DDIM) faceplate LEDs and connectors

Data module serial port

Power LED
Status LED
In Service LED
Loopback Test LED
Continuity Loopback
Receive LEDs
Transmit LEDs

RxDTxD RTS CTS DCD DSR TM10101

Loopback
RJ48C digital telephone line
connector

Installation and Maintenance Guide

50 Chapter 2 Telephony hardware

Telephones and adapters

The following telephones and devices can be used with the Business Communications Manager
system.

Digital phones

7100 — one-line

display, one
memory button
without indicator.

7000 (not shown)

(International only)
— four memory
buttons, no display
or indicators.

7316 — two-line
display, three
display buttons,
16 memory
buttons with
indicators, eight
memory buttons
without indicators.

7316E — two-line display, three display buttons, 16 memory buttons
with indicators, eight memory buttons without indicators.

This telephone performs as a 7316 digital phone on systems prior to
BCM 3.5. On systems running BCM 3.5 and newer software, the
button numbering changes, the handsfree button under the dial pad is
active, and the telephone can support one or more Key Indicator
Modules (KIMs) to create a Central Answer Position (CAP).

7208 — one-line
display, eight memory
buttons with indicators

7316E+KIM (Key

Indicator Module) — Each KIM has 24 programmable

buttons with displays. On an Ordinary Kim (OKIM), the
buttons can be programmed as memory buttons, with
internal and external autodial numbers and feature codes.
If the 7316E is configured in the system as an enhanced
CAP (eCAP), the KIM becomes an enhanced KIM (eKIM)
and can support line assignments, multiples of the same
target line, and hunt group designators, as well as memory
key functions.

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Nortel IP telephones (20XX)

Chapter 2 Telephony hardware 51

Nortel IP telephones connect to the Business
Communications Manager through the IP network.
Once it connects with the system, the telephone
uses either PSTN or VoIP trunks for calls. These
telephones provide multi-line displays,
programmable memory buttons, and a features to
provide quick access to system features.

(Not shown: i2050 Software Phone, which runs on
Windows 2000)

2004 — Twelve
programmable
buttons, including
six with indicator
displays. Feature
button and three
display buttons.
Mute, handsfree,
and headset
functionality.

Mobility options

7406 cordless digital phone — provides

cordless mobility in a small office
environment. Each base station supports
three telephones. Function is based on
the 7316 digital phone. The base station
connects to a digital station media bay
module on the system.

Provides six memory buttons with

ABC DEF

1 2 3

GHI JKL MNO

4 5 6

PQRS TUV WXYZ

7 8 9

indicators and a two-line display with

0

#

three display buttons.
For installation instructions, refer to the

Nortel Networks Digital Cordless Phone 7406
Installation Guide.

2001 — Three
programmable
buttons. Feature
button and three
display buttons.
No mute,
handsfree or
headset functions.

2002 — Nine
programmable
buttons; four with
indicator displays.
Feature button and
three display
buttons. Mute,
handsfree, and
headset
functionality

Wireless LAN IP telephones — These wireless IP
handsets provide telephony access over the LAN or
WAN via an 802.11-compatible access point. An
SVP server provides liaison between the handsets
and the Business Communications Manager IP
functions. These handsets emulate the function of
the 2004 IP telephone. They have a three-line
truncated display, with display keys. There are no
navigation keys, so system features requiring
navigation are not supported. There are no lines
keys, but the telephone uses a menu system to
emulated assigned keys.

Digital Mobility phone — These digital wireless
handsets provide mobile coverage for your office.
The handsets communicate through a stationary
base station, which is wired to a Digital Mobility
Controller, which, in turn, is wired to a digital
module on the BCM1000 or BCM1000e.
Depending on the mobility configuration, you can
have a maximum of 64 sets assigned to your
system. These handsets have a two-line display
with display keys that allow user interaction with
system prompts. Otherwise, their function emulates
the 7100 digital phones.

Installation and Maintenance Guide

52 Chapter 2 Telephony hardware

Auxiliary equipment

• Nortel Networks digital doorphone — BCM

3.5 software introduced support for the Digital
Doorphone, an alerting/page unit that can be
installed outside secure doors. The device allows
a caller to ring or page an internal telephone. If
the door has electronic door opening equipment,
the person who answers the page can activate

• Audio Conference Unit (ACU)— provides
large-room audio conferencing. The keypad
provides many of the set features of the basic
Norstar M-series telephones without display or
memory buttons. This set comes with three
microphones. Installation instructions are
provided by the vendor.

the door unlock.

Accessories

• Station auxiliary power supply (SAPS) —
provides power for the Business
Communications Manager central answering
position (CAP) module. Can also be used to
extend the loop length between a telephone or
terminal and the Business Communications
Manager hardware from 1,000 to 2,600 feet. You
must use a dedicated cable to connect the two
locations.

• Analog Terminal Adapter 2 (ATA 2) —
converts digital signals to analog signals to
allow communication with devices such as FAX
machines, modems and answering machines.
The ATA 2 supports a maximum transmission
rate of 28.8 kbit/s. With a single line telephone,
the ATA 2 supports a long loop configuration.
For more information, refer to “Installing

Analog Terminal Adapters” on page 149.

Legacy mobility equipment

•NetVision — IP-based wireless handset that uses H.323 protocol to connect to the system. Refer to

the 20XX IP Telephony Configuration Guide and the NetVision documentation for details.

• DECT (region specific) — radio-based wireless system consisting of the DECT media bay module,
radio base stations and DECT handsets. Refer to DECT documentation for details.

• Companion — radio-based wireless system consisting of radio base stations and Companion
handsets that interface through a DTM. Refer to Companion documentation for details.

Legacy digital equipment

• Norstar 7324 — two-line display with three display buttons, 24 memory buttons with indicators.
Options: two CAP modules.

• Central answering position (CAP) (North American systems only) — connects to an 7324 telephone

and provides 48 additional memory buttons. You need one Station Auxiliary Power Supply (SAPS) for
every 7324 telephone that has CAP modules.

• Norstar 7324N (UK and Australia only) — same features.

• Central answering position (CAPN) (UK and Australia only) — same features, connects to 7324N
telephones

• Norstar 7100 — one-line display, one memory button, without indicator.

• Norstar 7100N (UK and Australia only) — same features

• Norstar 7208 — one-line display, eight memory buttons with indicators.

• Norstar 7208N (UK and Australia only) same features

• Norstar 7310 — two-line display with three display buttons, 10 memory buttons with indicators, 12
dual memory buttons without indicators.

• Norstar 7310N (UK/Australia only) — same features

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Chapter 2 Telephony hardware 53

Cordless and wireless systems

The following sections describe the cordless and wireless systems that are compatible with the
Business Communications Manager system, and the hardware components that are required.

Digital Mobility Solutions

The Digital Mobility system introduced with this release consists of four independent hardware
components:

• The Digital Mobility Controller (DMC), which acts as the telephony processor between the
Business Communications Manager and the base stations and handsets. The DMC connects to
digital ports on the Business Communications Manager on a one-to-one basis. The size and
number of DMCs determines the number of supported handsets (from eight to 64). This
hardware has a separate configuration interface that allows you to register and subscribe
handsets to the system.

• The base stations connect to the DMC. The number of base stations that can be supported by a
DMC is determined by the model of DMC. The DMC080 supports a maximum of two base
stations, which support eight loops each. The DMC320 supports a maximum of four base
stations.

• Repeaters are auxiliary equipment which allows you to extend the range of the base stations.
This piece of equipment also has a separate configuration interface.

• Digital Mobility phones are compact wireless handsets that emulate the 7100 digital phone
features. However, they have two-line displays and soft keys, which allows them to interact
with the system features. This handset does not support features that require handsfree. As
well, a number of set-based features exist to supplement those features not supported on the
handset by the Business Communications Manager, such as contrast adjustment, auto-dialing,
languages for the set-based prompts, and so on.

Wireless LAN telephony

The Wireless LAN system introduced with this release provides wireless IP telephony support for
your system. The handset can also be configured to work over a WAN, however, all the following
components must be in the same subnet as the Business Communications Manager hosting the
handsets.

The components of the system include:

• A 2045 SVP server that acts as the processor for incoming calls from the Wireless LAN
handsets. This server can be anywhere on the network, but it must be within the same subnet
as the Business Communications Manager that needs to access it.

• A TFTP server provides firmware update capability for the handsets.

• The system can use any 802.11-compatible access point.

Installation and Maintenance Guide

54 Chapter 2 Telephony hardware

• The Wireless LAN handsets emulate the 2004 IP telephone with some variations to
accommodate specifics of the handset. The handset has a two-line truncated display and
buttons that act as display keys to page through menu items. There are no line keys, but the
handset has a menu accessed through the LINE key, that allows the user to select lines and
programmed features.

Digital 7406 system components

The Digital 7406 cordless system allows the user to access calls and call features while away from
their desk. The following components provide this service:

• Radio base station — provides the radio link between the Business Communications
Manager, through a station media bay module, to the portable handsets (three handsets per
base station).

• Portable handsets — based on 7316 digital phone functionality, including six line buttons
and a two-line display.

N0008587 01

Chapter 3
Auxiliary requirements

You require a personal computer to run the Business Communications Manager Unified Manager
application. You use Unified Manager to configure and manage the Business Communications
Manager system through an internet link between your computer and the Business
Communications Manager. To work with the Unified Manager, you require an internet connection
with the correct browser setup.

This chapter describes the computer and internet specifications. The Programming Operations
Guide describes in detail how to log on to the Unified Manager and how to configure the system
using Unified Manager.

Computer specifications

These are the minimum computer specifications you need to run the Business Communications
Manager Unified Manager:

• 133 MHz Pentium CPU (or compatible)

•64 MB RAM

• 10 MB disk space available

• screen resolution of 1024 x 768

• monitor large enough to support the screen resolution
(suggested size: 17 inches)

• operating system: minimum — Windows 95/98, or NT, 2000 or the Millennium version,
Windows XP

55

Note: The ideal display setting for a monitor using Unified Manager is 1280 x 1024.

Unified Manager is a web-based application that runs off the BCM1000 computer.
Therefore, you take up minimal space on your computer and you can run multiple
applications on your computer. We recommend that you use Windows NT or 2000 to
ensure optimal performance with the Unified Manager.

Security changes

Business Communications Manager 3.5 introduced a number of security enhancements
with the addition of a security layer to the programing. One change that particularly
affects maintenance procedures is the shift from the Telnet interface to using a secure
interface (SSH-based) to access the text-based Unified Manager menus from a computer
connecting to the Business Communications Manager over a LAN, for instance when you
want to initialize a new hard disk. Connecting to the BCM1000 through a serial or
crossover cable configuration is not affected by this change.

Installation and Maintenance Guide

56 Chapter 3 Auxiliary requirements

If your company wishes to continue using Telnet over the LAN, or if you have legacy
DECT equipment, the Telnet service can be manually enabled through the Unified
Manager, under Services. If you have legacy DECT equipment, Telnet is required to run
the DECT programming.

The client SSH application is called PuTTY. A link to download this application to your
desktop can be found under the Install Clients button on the first page of the Unified
Manager. The application installs on your computer, not on the Business Communications
Manager. Therefore, if you want to use a LAN to connect to the Business
Communications Manager hardware during maintenance procedures, you must install
PuTTY on your computer before beginning any procedures that require you to access the
text-based interface.

As well, the connection to the Unified Manager is now through an https// link rather than
http//. To log on to the Unified Manager you enter: https//<BCM IP address> on your
browser. Any existing bookmarks will automatically convert to https// during the
connection process.

Browser requirements

To use Business Communications Manager Unified Manager, you must have:

• Java Virtual Machine (JVM) 5.0 (build 5.00.3805 or greater),
or Sun Java JRE 1.4.1_02 or greater (for Windows versions that do not have JVM installed)

• Microsoft Internet Explorer 5.X (excluding 5.00) or 6.X,
or Netscape Communicator 4.8, 6.X or 7.X.

Note: Browser restrictions and limitations:

— BRU and upgrades: Only Internet Explorer will work when using the backup/restore

utility (BRU) or when performing an upgrade procedure.

— The Business Communications Manager upgrade wizard will not work with IE 5.00.

If you are using Netscape Communicator, set the following parameters:

• Enable Java: On

• Cached document comparison: Every time

If you are using Microsoft Internet Explorer, set the following parameters:

• Check for newer versions: Every visit to the page

• Java JIT compiler enabled: On

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Chapter 3 Auxiliary requirements 57

Preloading Java class files on your workstation

To preload Java class files on your workstation:

1 Open Unified Manager from your desktop.

The first window displays a number of functional buttons.

2 Click the Install Client button.

3 From the list, choose the link to the Java Class for the browser you are using (Internet Explorer

or Netscape Navigator).

Two more Java Class links appear.

4 Click on the Java Class link that applies to your browser.

A download wizard appears.

5 Follow the prompts on the wizard to download the Java Class files.

Optimizing Unified Manager speed

The following are a number of suggestions about how to ensure you have the optimal connection
to your Unified Manager while you program or maintain your Business Communications System.

• Use the LAN, WAN, or serial port to connect to your computer and use the Unified Manager
to perform configuration.

• If you run multiple operations on your computer, we recommend that you use Windows NT or
2000 to ensure optimal performance with the Unified Manager.

• If your computer is using Windows 95/98, the interaction can be slower if you attempt to run
more than one application.

Using an HTTP Proxy server

Unified Manager does not work properly if you use an HTTP Proxy server to connect to the
Internet. If you use an HTTP Proxy server, you must change your web browser settings so you can
bypass the Proxy Server when connecting to Business Communications Manager. Proxy
information is located under the internet options/preferences area of your browser.

Note: If the Business Communications Manager system is located outside of your network, or you
have to use a proxy as a gateway proxy to communicate with Business Communications Manager,
this process may not work. To bypass the proxy through the browser, the gateway proxy must be
able to understand and pass distributed component object model (DCOM) calls between Business
Communications Manager and the computer you are using to access Unified Manager.

Installation and Maintenance Guide

58 Chapter 3 Auxiliary requirements

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Chapter 4
Selecting the media bay modules for your system

The media bay modules are the devices in the Business Communications Manager system that
permit you to connect your extensions and the public switched telephone network (PSTN) lines to
the call processing capabilities of the Business Communications Manager system.

A special media bay module called a Fiber expansion module (FEM) allows you to update from a
Norstar system to a BCM1000 by reusing the Norstar expansion modules and the fiber cables to
the modules.

When you order your Business Communications Manager system, there are no media bay modules
installed in the BCM1000 or the BCM1000e. This configuration allows you to select the number
and type of media bay modules that best meet your requirements.

If you have a large Business Communications Manager system, there are some configuration
restrictions that can apply to your system. For information about these restrictions, refer to “Rules

for assigning DS30 bus blocks and offsets” on page 85.

Figure 24 Process for determining modules

59

Determine trunk
and extension
requirements

Determine DS30 bus
requirements for
each module

Determine if any

offsets can be used

Determine which
DS30 bus blocks
are available

Set DIP switches on modules

Install modules into the

BCM1000 or BCM1000e

The first step in selecting the media bay modules is to determine the number of extensions
(internal lines) and PSTN lines (trunk lines) you have or need. This determines how many media
bay modules you require, and what type of modules you require. These following sections describe
how to determine which modules, and how many, you require for your system.

After you determine which modules you want to use, you must ensure they fit into the available
system resources. These sections describe how the modules work within the available DS30 bus
blocks of the Business Communications Manager.

Installation and Maintenance Guide

60 Chapter 4 Selecting the media bay modules for your system

Selecting the trunk media bay modules

The number and type of lines coming into your system determine which trunk media bay modules,
and how many modules, you require to support your needs. Trunk lines come from either the
public network (PSTN), or they support connections in a private network.

If you are setting up an entirely new system, a site survey must be done to determine your current
and future needs. We recommend that you do the survey before you order any modules.

Note: If you plan to add any lines in the near future, include them in your initial estimates.

To select the trunk media bay modules:

1 Record the number of each type of line you have in Table 8.

If you do not know the number or type of lines you have, contact your service provider.

2 Use the number of lines and the number of lines per module to determine how many modules

you need.

Table 8 Determining trunk module requirements

Type of media bay

Type of lines Number of lines

T1 digital lines DTM 24 ______ DTM

PRI digital lines (NA) DTM 23 ______ DTM

E1 digital lines DTM 30 ______ DTM

PRI digital lines (EMEA) DTM 30 ______ DTM

Analog lines CTM

Analog lines GATM4 4 ______ GATM4

Analog lines CTM8

Analog lines GATM8 8 ______ GATM8

Analog lines 4X16 combination

module

(North American
systems only)

(North American
systems only)

module
(North American

system only)

Number of lines
per module

4 ______ CTM

8 ______ CTM8

4
(also requires a

full DS30 bus for
the DNs)

Number of modules
required

______ CTM4

BRI ISDN lines BRI 4 ISDN loops (8

lines)

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______ BRI

Chapter 4 Selecting the media bay modules for your system 61

An example:

• If you require 24 T1 digital lines, you need one DTM because a single DTM can handle 24

T1 lines (North America).

• If you require two analog lines and 24 T1 digital lines, you need one CTM and one DTM.

Note: Although the DTM supports several types of digital lines, you cannot connect
different types of lines to the same DTM.
You can add a maximum of three DTMs to your Business Communications Manager
system, and only on the BCM1000.

Tip: The BCM1000 can hold three media bay modules. If you require more than three
modules, a BCM1000e can be connected to support an additional six additional modules.

Selecting the station media bay modules

The number and type of telephones and related equipment you have determines which station
media bay modules you require.

Note: If you are adding any extensions in the near future, include them in your
calculations.

1 In Table 9, record the number of each type of extension you have.

2 Use the number of extensions and the number of extensions per module to determine how

many modules you need.

Table 9 Station media bay modules required

Number of

Number of

Type of extension

Digital extensions DSM 16/DSM16+ 16 _____ DSM 16/

Digital extensions DSM 32/DSM32+ 32 _____ DSM 32/

Digital extensions 4X16 16 _____ DSM 16

Analog extensions ASM 8/GASM8 8 _____ ASM 8/

Digital extensions are digital or IP telephones. For a list of the telephones that can be used with the
Business Communications Manager system, refer to “Telephones and adapters” on page 50.

Analog extensions include single line telephones, fax machines, and modems.
Double density: On systems running BCM 3.0 and newer software the DSM16+ and the DSM32+ can be

configured to access the lower level of DNs on each DS30 offset. The ASM8 and GASM8 can also access
these DNs.

extensions

Type of media bay
module

extensions
per module

Number of
modules required

DSM16+

DSM32+

GASM8

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62 Chapter 4 Selecting the media bay modules for your system

An example for North America:

• If you require 12 digital extensions, you need one DSM 16.

• If you require 24 digital extensions, you need one DSM 32.

Note: If you require only a few analog extensions, you can use a Business
Communications Manager ATA 2 to connect these devices to your DSM 16, DSM 32 or
the DSM connector on a 4X16 module. Each analog extension requires a Business
Communications Manager ATA 2.

Upgrading from an existing Norstar system

A special media bay module allows you to convert existing Norstar expansion modules from the
Norstar ICS to full Business Communications Manager capability.

The FEM allows you to connect a maximum of six Norstar expansion modules to a BCM1000.
Each expansion module connection requires one DS30 bus, therefore, the BCM1000 used for this
purpose can only support one FEM module (and no BCM1000e) if you are converting a
fully-configured Norstar system.

Determining system capacity

After you have selected the modules you require, you must ensure that the Business
Communications Manager can support all the modules. This is determined by the DS30 bus
requirements of each module.

The following sections describe these bus blocks and how you fit your modules into the overall
system planning.

Understanding DS30 bus blocks

A DS30 bus is a block of virtual pathways on the media services card (MSC).

On a default system, six DS30 bus blocks can be assigned to media bay modules. The block to
which the module is assigned determines the range of line (trunk) numbers or extension numbers
(DNs) that can be allocated by the module to the equipment connected to that module. The first
and last DS30 blocks are permanently routed to the PEC DSPs to support internal Business
Communications Manager functions such as voice mail, VoIP trunks, and IP telephony functions.
This configuration is called a 2/6 DS30 split.

N0008587 01

Changing the DS30 split

You can change the DS30 bus allocation to a 3/5 split to accommodate increased IP telephony or
VoIP trunk requirements. You do this by assigning DS30 07 to the voice data sector. This choice
should be made at system startup, but a default system can be changed through the Unified
Manager to a 3/5 split after startup if IP requirements increase. At startup, you indicate the split
you want when you run the Quick Start Wizard. Refer to the Programming Operations Guide for
details.

Figure 25 shows a model of how the DS30 bus blocks are a subgroup of the DS256 bus on the

MSC. The diagram also shows offsets, which are a subgroup of the DS30 blocks.

Warning: If you change the DS30 split from 3/5 to 2/6 after your system is configured,
you will lose all the data and optional application connections.

Figure 25 DS30 bus model

Chapter 4 Selecting the media bay modules for your system 63

Four offsets per bus

DS30 blocks
available to modules
in a 3/5 split

DS30 blocks
available to modules
in a 2/6 split

DS256
on MSC

DS30 bus 02

DS30 bus 03

DS30 bus 04

DS30 bus 05

DS30 bus 06

DS30 bus 07

DS30 bus numbers are set using the number 4, 5, and 6 DIP switches on the back or underside of
the media bay modules. The exception is the FEM module. The FEM DIP switches turn on ports,
each of which consumes one DS30 bus.

Explaining Double Density

BCM 3.0 software introduced the concept of single and double density for DS30 buses supporting
station modules. On these buses the B2 bus blocks are reconfigured as B1 bus blocks, thereby,
doubling telephone capacity. However, only DSM16+, DSM32+ and ASM/GASM8 modules can
support the second set of DNs. The DSM16+ and DSM32+ modules can be configured for either
single density, which access only the top 16 DNs, or double density, which accesses all 32 DNs.

Installation and Maintenance Guide

64 Chapter 4 Selecting the media bay modules for your system

Default BCM 3.0 and newer systems are configured as Partial Double Density (PDD) systems, in
that they maintain DS30 06 and 07 in the original configuration of 16 DNs per bus. This
accommodates those systems which use Companion. The system can be set to Full Double Density
(FDD) at system startup or once the system is setup. When the system is set to FDD, DS30 06 and
07 allow access to the second set of DNs, and they are no longer available for Companion
operation.

Note: Devices that share a DS30 bus must be identical. Use two DSM 16+ modules set
to double density on a single DS30 bus.

A DSM 32+ set to double density requires a full DS30 bus.

Setting Offsets

Each offset is one-quarter of a DS30 bus. Each DS30 bus, supports 16 lines (32 time slots) for
most trunk modules.

Exceptions:

• DTM modules support 23 to 30 lines per bus

• FEM modules, where each DS30 bus supports one Norstar fiber module connection.

For station modules, each bus supports 16 telephones or telephony devices for station modules that
support single density, or which are set to single density, in the case of the DSM16+ and DSM32+,
or on DS30 06 and 07 if the system remains set to Partial Double Density (PDD). On each bus that
supports double density, DSM16+ and DSM32+ modules set to double density have access to
eight telephones per offset, for a total of 32 telephones per DS30 bus if the offsets are fully loaded.

Offsets are numbered 0, 1, 2, and 3. Modules that require less than a full DS30 bus can be assigned
a DS30 bus number and an offset number. This allows more than one module to be assigned the
same DS30 bus number, but with a different offset number.

Modules that can have offsets assigned include CTM, CTM8, GATM4, GATM8, BRI, and ASM 8/
GASM8. For example, two CTM 8s can be assigned to the same DS30 bus number, with different
offset numbers. However, you cannot assign a CTM8 and an BRI module to the same DS30 bus.

ASM8/GASM8 modules can only be installed on two offsets on a DS30 set to PPD. However, on a
DS30 in FDD, ASM8/GASM8 modules can be supported on all four offsets. Note that there is no
double-density dip switch setting for these modules.

Offsets are assigned using DIP switches 1, 2, and 3 on the media bay module.

Note: Media bay modules that do not or cannot share DS30 bus blocks always assign the
offset as 0 (zero). As well, if the module requires more than one DS30 bus, such as the
4x16 module, only the first DS30 bus is set on the DIP switches. The next consecutive
DS30 bus number is automatically assigned by the module.

Figure 26 shows how a DS30 bus containing 16 line connections is broken down into four offset

groups of four lines each.

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Chapter 4 Selecting the media bay modules for your system 65

Figure 26 Offsets are part of DS30 line/DN groups

Each offset supports:

four lines (trunks)*
four DNs (single density)
eight DNs (double density)

*DTM: 6 to 8 lines per offset (24 to 30 lines per DS30)
*FEM: DS30 = 1 port

Offset 0
Offset 1
Offset 2
Offset 3

1 DS30 bus supports:
16 lines (trunks)*
16 DNs/32 time slots (Partial Double Density)
32 DNs/32 time slots (Full Double Density)

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66 Chapter 4 Selecting the media bay modules for your system

Determining module DS30 bus requirements

Figure 27 shows how much of a DS30 bus each module requires.

Figure 27 DS30 bus space requirements for media bay modules

Trunks (lines) Stations (extensions/DNs)

1 DS30 bus/
offset set to 0

1 DTM
per DS30

bus

1 DS30 bus/
offset set to 0, 1, or 2

3 BRIs

per DS30

bus

1 DS30 bus/
offset set to 0, 1, 2, or 3

4 CTMs/
GATM4s
per DS30
bus

1 DS30 bus/
offset set to 0, 1, or 2

CTM8s/
GATM8s

max. of
2 offsets
per DS30
bus

1 DS30 bus/
offset set to 0, 1, 2, or 3

4 ASM8/GASM8
per DS30
bus (FDD bus)
On PDD DS30
bus, max. of two
modules

1 DS30 bus/
offset set to 0 or 1

DSM 16+

2 per DS30

bus
(module set to
double density)

1 DS30 bus/
offset set to 0

2 DS30 bus/
offset set to 0

1 DSM 16
per DS30 bus
1 DSM 16+

per DS30 bus
(module set to

single density)

1 DSM 32+
per DS30 bus

(module set to
double density)

1 DSM 32

per 2 DS30

bus
1 DSM 32+
per 2 DS30
(module set to
single density)

Combination and specialized
media bay modules

2 DS30 bus/
offset set to 0, 1, 2, or 3

4X16

1 offset of

1 DS30 bus
for lines

1 full DS30
bus
for telephone
and equipment
connections

1 DS30 bus/
offset set to 0

1 DECT module
per DS30 bus

(1 DECT module
per system)

Note: The FEM module requires a
DS30 bus for each port that is active.
If all ports are active, no other mod­ules can be added to the system.

N0008587 01

Chapter 4 Selecting the media bay modules for your system 67

Note: If you Choose a CTM8 or a 4X16 module, there are some restrictions about the
offsets you can choose. Refer to the DIP switch settings in “CTM/GATM switch settings”

on page 95 and “4X16 switch settings” on page 99 for details

1 Make a list of modules and the space requirements for each module you chose.

Refer to Table 10.

Table 10 Matching modules to DS30 bus capacity

Channel split 2/6 (default) _____ 3/5 (extra IP lines) _____

Type of module Number required DS30 bus/offsets required

2 Set the bus numbers and offsets on the DIP switches of the module. Refer to Chapter 7,

“Setting media bay module DIP switches,” on page 85. Note that you assign trunk modules

starting from the bottom DS30 bus, and you assign station modules starting from the top DS30
bus.

3 Install the modules into the BCM1000 or BCM1000e. Refer to Chapter 8, “Installing media

bay modules,” on page 109.

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68 Chapter 4 Selecting the media bay modules for your system

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Chapter 5
Installing the BCM1000

This chapter describes how to install the BCM1000.

Preparation checklist

Before you install the base unit, complete the following actions.

• Determine the location for the BCM1000, telephones, and other equipment based on spacing
and electrical requirements. For more information about spacing and electrical requirements,
refer to the “Environment checklist” on page 69 and the “Electrical requirements” on page 70.

• Order the required trunks from the central office.

• Ensure that you have all the equipment and supplies you require to install the system. Refer to

“System equipment and supplies” on page 71.

• If you want to install the media bay modules into the BCM1000 before you install it, ensure
that the DIP switches are set correctly. Refer to Chapter 4, “Selecting the media bay modules

for your system,” on page 59 and Chapter 8, “Installing media bay modules,” on page 109.

69

Environment checklist

The installation area must be:

• minimum of 4 m (13 ft) from equipment such as photocopiers, electrical motors and other
equipment that produces electromagnetic, radio frequency and electrostatic interference

• within 1.5 m (5 ft.) of a three-wire grounded electrical outlet

• clean, free of traffic and excess dust, dry and well ventilated

• within the temperature ranges of 0°C and 40°C (32°F and 95°F)

• between 20% and 80% non-condensing relative humidity

• enough space and strength to support the BCM1000

• minimum of 46 cm (18 in.) from the floor

Note: The installation area must be of sufficient height from the floor to prevent water
damage.

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70 Chapter 5 Installing the BCM1000

Electrical requirements

The following electrical requirements must be met:

• Power must be supplied from non-switched, unobstructed outlet within 1.5 m (5 ft.) of the
BCM1000.

• The supplied power must be a dedicated 110 V - 120 V ac nominal (or 220 V - 230 V ac
nominal), 50/60 Hz, 15 A minimum service with a third wire safety ground. The third wire
safety ground provides shock protection and avoids electromagnetic interference.

Danger: Risk of electric shock.

The safety of this product requires connection to an outlet with a third wire ground. Use
only with a three wire power cord and outlet.

Caution: Check ground connections.

Ensure that the electrical ground connections of the power utility, telephone lines and
internal metal water pipe system, if present, are connected together. If these ground
connections are not connected together, contact the appropriate electrical inspection
authority. Do not try to make the connections yourself.

The BCM1000 power cord is 1.5 m (5 ft) long. You can connect the server to a power bar with a
maximum length of 2 m (6.5 ft), including power bar. You must use a power bar approved by an
appropriate National Test Body, with a third wire ground. Do not use an extension cord between
the server and the power bar, or between the power bar and the electrical outlet.

The cable between the BCM1000e and the BCM1000 is supplied with the expansion unit. Do not
use any other cables or connectors.

Internal wiring requirements

This section describes the requirements for a digital loop and an analog loop within the system.

Digital loop

The following parameters must be met for a digital loop:

• one, two, or three twisted-pair cable(s) per telephone

• dc loop resistance of less than 64 Ω

• cable length (0.5 mm or 24 AWG) less than 300 m (975 ft.)

• use of a station auxiliary power supply (SAPS) for loops 300 m (975 ft.) to 1200 m (3900 ft.).
In North America, the SAPS must be a CSA or UL approved Class 2 power source.
In Europe, the SAPS must be a Class II power source and CE marked.

• no bridge taps

N0008587 01

Analog loop

The following parameters must be met for an analog loop.

• maximum dc loop resistance of 208 Ω

• maximum cable length (0.5 mm or 24 AWG) of 1220 m (4000 ft.)

System equipment and supplies

Use the following checklists to ensure that you have all the required equipment.

Basic hardware

The Business Communications Manager system consists of some combination of the following
hardware:

• BCM1000

• BCM1000e

• media bay modules

• telephones and other communication devices such as fax machines

• cabling for connections between hardware units

Chapter 5 Installing the BCM1000 71

You can place a maximum of three media bay modules in the BCM1000. You must install an
BCM1000e if you require more than three media bay modules.

Optional equipment

The following equipment can be added to the system to support specific requirements beyond the
base unit:

• Station auxiliary power supply (SAPS)

• Key Indicator Module (KIM) attach to 73165E digital phones

• Business Communications Manager Analog Terminal Adapter 2
(ATA 2) if connecting analog equipment to a digital media bay station module

• Uninterruptable power supply (UPS) as a standalone device

• Analog emergency telephone

• Digital Mobility Controller, base stations, repeaters and Digital Mobility phones

• Wireless LAN handsets

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72 Chapter 5 Installing the BCM1000

Equipment for Installing the BCM1000

For the installation, you need the following equipment:

• mounting hardware: rack mounting bracket (included), rubber feet for table mounting, or wall
mounting brackets (separately orderable)

• Phillips screwdriver #2

• flat blade screwdriver

• pliers

• antistatic grounding strap

• connecting tool

• surge protector (recommended)

• cables, 25-pair cable with amphenol connectors

Installing the BCM1000 in a rack

The BCM1000 fits into a standard 19-inch equipment rack. You can install the base unit in the
same rack as your other networking and telecommunications equipment.

Caution: When installing the BCM1000 in a rack, do not stack units directly on top of
one another in the rack.

Fasten each unit to the rack with the appropriate mounting brackets. Mounting brackets
cannot support multiple units.

Refer to “Environment checklist” on page 69 for acceptable environmental conditions
before selecting a location for the BCM1000.

Attaching the rack mounting brackets

Follow these steps to attach the rack mounting brackets to the base unit:

1 Place the BCM1000 on a table.

2 Align the screw holes between the base unit and the right rack mounting bracket.

3 Fasten the bracket to the base unit using the four supplied screws.

Caution: Only use the screws supplied with the rack mounting bracket. Do not replace

screws. Other screws can damage the BCM1000.

4 Align the screw holes between the base unit and the left rack mounting bracket.

5 Fasten the bracket to the base unit using the four supplied screws. Refer to Figure 28.

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Figure 28 Attaching the rack mounting bracket to the BCM1000

Installing the BCM1000 into the rack

Chapter 5 Installing the BCM1000 73

After the brackets are installed, perform the following steps to install the BCM1000 in the
equipment rack:

1 Determine the location in the rack you want to install the base unit.

2 Position the base unit in the rack.

3 Align the holes in the rack mounting bracket with the holes in the equipment rack rails.

4 Fasten the rack mounting brackets to the rack using four screws (not supplied).

Refer to Figure 29.

Figure 29 Fasten the BCM1000 to the equipment rack

Installation and Maintenance Guide

74 Chapter 5 Installing the BCM1000

Installing the BCM1000 on the wall

To mount the BCM1000 on the wall, you need:

• two rack mounting brackets or a wall-mount bracket kit

• four #10 x 2.5 cm (#10 x 1 in.) round head wood screws

• a plywood backboard 2 cm (3/4 in.) thick

Caution: Refer to “Environment checklist” on page 69 for acceptable environmental
conditions before selecting a location for the BCM1000.

Follow these steps to install the bracket:

Note: You may use the two rack mounting brackets to do a wall installation. Or you can
order a wall-mount kit, which contains a bracket that runs the entire length of the base
unit. Refer to Figure 30.

1 Align the screw holes on one side of the base unit with both rack mounting brackets or with

one of the wall mounting brackets.

Note: The brackets suspend the BCM1000 on the wall. Consider the direction you want
the media bay modules to face, left or right, when you choose the side to install the rack
mounting brackets on.

2 Fasten the bracket to the base unit using the screws provided with the bracket. Refer to Figure

30.

Caution: Use only the screws supplied with the rack mounting brackets. Do not replace
screws. Other screws can damage the BCM1000.

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