Nortel Networks BCM1000 User Manual

Part No. N0008587 01 March 8, 2005

Business Communications Manager

BCM1000 Installation and Maintenance

Guide

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS and Business Communications Manager, are trademarks of Nortel Networks NA Inc.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

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North American Regulatory Information

Safety

This equipment meets all applicable requirements of both the CSA C22.2 No.60950 and UL

60950.

The shock hazard symbol within an equilateral triangle is intended to alert personnel to electrical shock hazard or equipment damage. The following precautions should also be observed when installing telephone equipment.

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when working with telephone lines.

Danger: Risk of shock. Read and follow installation instructions carefully. Ensure the system and system expansion units are unplugged from the power socket and that any telephone or network cables are unplugged before opening the system or system expansion unit. If installation of additional hardware and /or servicing is required, disconnect all telephone cable connections prior to unplugging the system equipment. Ensure the system and system expansion units are plugged into the wall socket using a three-prong power cable before any telephone cables are connected.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

Installation and Maintenance Guide

Caution: Only qualified persons should service the system. The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons. Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the system must be connected to an outlet with a third-wire ground. Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth ground via the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (central office lines) removed first.

Enhanced 911 Configuration

Caution: Warning

Local, state and federal requirements for Emergency 911 services support by Customer Premises Equipment vary. Consult your telecommunication service provider regarding compliance with applicable laws and regulations.

Note: For information about 911 configuration, refer to the Enhanced 911 (E911) Configuration section in the Business Communications Manager Programming

Operations Guide or to the Emergency 911 dialing section in the Modular ICS Installer Guide.

Radio-frequency Interference

Warning: Equipment generates RF energy.

This equipment generates, uses, and can radiate radio-frequency energy. If not installed and used in accordance with the installation manual, it may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A Canadian EMI Requirements. Operation of this equipment in a residential area is likely to cause interference, in which case the user, at his or her own expense, will be required to take whatever measures may be required to correct the interference.

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Telecommunication registration

This equipment meets all applicable requirements of both Industry Canada and US Federal Communications Commission and has been registered under files Industry Canada 332D-5980A and FCC US: AB6KF15B20705 (key system), US: AB6MF15B20706 (hybrid system), and US: AB6PF15B23740 (PBX system). Connection of this telephone system to the nationwide telecommunications network is made through a standard network interface jack that you can order from your local telecommunications company. This type of customer-provided equipment cannot be used on party lines or coin lines.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician.

Network Connection

Canada and US

Table 1 Interface harmonized standards

Interface Harmonized Standard Description

CTM Industry Canada CS03

DTM Industry Canada CS03

BRIM Industry Canada CS03

WAN Industry Canada CS03

Analog terminal device

FCC Part 68/TIA-968-A

T1 and Primary Rate ISDN

FCC Part 68/TIA-968-A

Basic Rate ISDN

FCC Part 68/TIA-968-A

Hearing Aid Compatibility

System telephones are hearing-aid compatible, as defined in Section 68.316 of Part 68 FCC Rules.

Installation and Maintenance Guide

Electromagnetic Compatibility

This equipment meets all FCC Part 15, Class A radiated and conducted emissions requirements.

This equipment does not exceed the Class A limits for radiated and conducted emissions from digital apparatus as set out in the Radio Interference Regulations of Industry Canada.

Telephone Company Registration

It is usually not necessary to call the telecommunications company with information on the equipment before connecting the system to the telephone network. If the telecommunications company requires this information, provide the following:

• telephone number(s) to which the system will be connected

• FCC registration number (on label affixed to the system)

• universal service order code (USOC)

• service order code (SOC)

• facility interface code (FIC)

Use of a Music Source

In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers, Authors and Publishers, or similar organization if Radio or TV broadcasts are transmitted through the Music On Hold or Background Music features of this telecommunication system.

Nortel Networks hereby disclaims any liability arising out of the failure to obtain such a license.

Rights of the Telecommunications Company

If the system is causing harm to the telephone network, the telecommunications company may discontinue service temporarily. If possible, the telecommunications company will notify you in advance. If advance notice is not practical, the user will be notified as soon as possible. The user will be given the opportunity to correct the situation and informed of the right to file a complaint to the FCC.

The telecommunications company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of the system. If this happens, the telecommunications company will give you advance notice in order for you to make any necessary modifications to maintain uninterrupted service.

Repairs

In the event of equipment malfunction, all repairs to certified equipment will be performed by an authorized supplier.

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Canadian Regulations - please read carefully

Notice

The term "IC" before the certification number located on the host equipment only signifies that the Industry Canada technical specifications were met. The Department does not guarantee the equipment will operate to the user's satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Notice

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed 5.

This Class A device complies with ICES-003 Class A Canadian EMI requirements. Operation is subject to the following two conditions (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.

Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair information:

Nortel Networks 30 Norelco Drive, Weston, Ontario M9L 2X6 Canada

Installation and Maintenance Guide

US Regulations - please read carefully

Federal Communications Commission (FCC) Notice

FCC registration number: This telephone equipment complies with Rules and Regulations, of the FCC (TIA-968-A) for direct connection to the Public Switched Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of the telephone.)

Your connection to the telephone line must comply with these FCC rules:

• An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is compliant. See installation instructions for details.

• Use only an TIA-968-A-compliant Universal Service Order Code (USOC) network interface jack, as specified in the installation instructions, to connect this telephone to the telephone line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and pull out.) See installation instructions for details.

• If the terminal equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of the product may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible. You will also be advised of your right to file a complaint with the FCC, if you believe it is necessary.

• If a network interface jack is not already installed in your location, you can order one from your telephone company. Order the appropriate USOC Network interface jack, as specified in the installation instructions, for wall-mounted telephones or for desk/table use. In some states, customers are permitted to install their own jacks.

• Your telephone may not be connected to a party line or coin telephone line. Connection to Party Line Service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporation commission for information.)

• It is no longer necessary to notify the Telephone Company of your phone’s Registration and REN numbers. However, you must provide this information to the telephone company if they request it. The telephone company may make changes in its facilities, equipment, operation or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modification to maintain uninterrupted service.

• Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair information:

Nortel Networks 640 Massman Drive, Nashville, TN, 37210, USA

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Ringer Equivalence Number

The FCC Registration label (on bottom of phone), includes a Ringer Equivalence Number (REN), which is used to determine the number of devices you may connect to your phone line. A high total REN may prevent phones from ringing in response to an incoming call and may make placing calls difficult. In most areas, a total REN of 5 should permit normal phone operation. To determine the total REN allowed on your telephone line, consult your local telephone company.

Hearing Aids

This phone is compatible with hearing aids equipped with an appropriate telecoil option.

Programming Emergency Numbers

When programming emergency numbers and/or making test calls to emergency numbers:

1 Remain on the line and briefly explain to the dispatcher the reason for calling before hanging

up.

2 Perform such activities in the off-peak hours, such as early mornings or late evenings.

EMI/EMC (FCC Part 15)

Note: This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Installation and Maintenance Guide

Important Safety Instructions

The following safety instructions cover the installation and use of the Product. Read carefully and retain for future reference.

Installation

Warning: To avoid electrical shock hazard to personnel or equipment damage observe

the following precautions when installing telephone equipment:

1 Never install telephone wiring during a lightning storm.

2 Never install telephone jacks in wet locations unless the jack is specifically designed for wet

locations.

3 Never touch uninsulated telephone wires or terminals unless the telephone line has been

disconnected at the network interface.

4 Use caution when installing or modifying telephone lines. The exclamation point within an

equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

This symbol on the product is used to identify the following important information: Use only with a CSA or UL certified CLASS 2 level C power supply, as specified in the user guide.

Use

When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and injury to persons, including the following:

1 Read and understand all instructions.

2 Follow the instructions marked on the product.

3 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol

cleaners. Use a damp cloth for cleaning.

4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or

laundry tub, in a wet basement, or near a swimming pool.

5 Do not place this product on an unstable cart, stand or table. The product may fall, causing

serious damage to the product.

6 This product should never be placed near or over a radiator or heat register. This product

should not be placed in a built-in installation unless proper ventilation is provided.

7 Do not allow anything to rest on the power cord. Do not locate this product where the cord will

be abused by persons walking on it.

8 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric

shock.

9 Never spill liquid of any kind on the product.

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10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a

qualified service person when some service or repair work is required.

11 Unplug this product from the wall outlet and refer servicing to qualified service personnel

under the following conditions:

a When the power supply cord or plug is damaged or frayed.

b If the product has been exposed to rain, water or liquid has been spilled on the product,

disconnect and allow the product to dry out to see if it still operates; but do not open up the product.

c If the product housing has been damaged.

d If the product exhibits a distinct change in performance.

12 Avoid using a telephone during an electrical storm. There may be a remote risk of electric

shock from lightning.

13 Do not use the telephone to report a gas leak in the vicinity of the leak.

14 Caution: To eliminate the possibility of accidental damage to cords, plugs, jacks, and the

telephone, do not use sharp instruments during the assembly procedures.

15 Warning: Do not insert the plug at the free end of the handset cord directly into a wall or

baseboard jack. Such misuse can result in unsafe sound levels or possible damage to the handset.

16 Save these instructions.

International Regulatory Information

The CE Marking on this equipment indicates compliance with the following:

This device conforms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal Equipment as adopted by the European Parliament And Of The Council.

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Hereby, Nortel Networks declares that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. This equipment has been tested and found to comply with the European Safety requirements EN 60950 and EMC requirements EN 55022 (Class A) and EN 55024. These EMC limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial and light industrial environment.

Installation and Maintenance Guide

Safety

WARNING

This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The above warning is inserted for regulatory reasons. If any customer believes that they have an interference problem, either because their Nortel Networks product seems to cause interference or suffers from interference, they should contact their distributor immediately. The distributor will assist with a remedy for any problems and, if necessary, will have full support from Nortel Networks.

WARNING!

Only qualified service personnel may install this equipment. The instructions in this manual are intended for use by qualified service personnel only.

Risk of shock.

Ensure the system is unplugged from the power socket and that any telephone or network cables are unplugged before opening the system.

Read and follow installation instructions carefully

Only qualified persons should service the system.

The installation and service of this hardware is to be performed only by service personnel having appropriate training and experience necessary to be aware of hazards to which they are exposed in performing a task and of measures to minimize the danger to themselves or other persons.

Electrical shock hazards from the telecommunication network and AC mains are possible with this equipment. To minimize risk to service personnel and users, the system must be connected to an outlet with a third-wire Earth.

Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines. These leakage currents normally safely flow to Protective Earth via the power cord. Therefore, it is mandatory that connection to an earthed outlet is performed first and removed last when cabling to the unit. Specifically, operations requiring the unit to be powered down must have the network connections (exchange lines) removed first.

Additional Safety Information

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and may be connected to exposed plant:

• DTM interface

• WAN interface

• TCM Isolator

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• GASM8: The Nortel Networks GASM8 I/O ports are designated as OPX. This product does provide

Telecommunications Ringing Voltages and can be configured to provide Voltage Message Waiting Indicator (VMWI). Installation of this device and all connections to this device must be performed by Qualified Installation Personnel who are aware of the hazards associated with telecommunications wiring and are aware of the local regulations for treatment of telecommunications wiring for OPX deployment.

The following interfaces are classified as Safety Extra Low Voltage (SELV) circuits, and shall not be connected to exposed plant:

• BRIM Interface

• TCM extensions

• external music sources (MSCX)

• auxiliary ringer (AUX)

• paging system relay (PAGE)

•serial port

• LAN interface

The following interfaces are classified as Telecommunication Network Voltage (TNV) circuits, and shall NOT be connected to exposed plant:

•ATA II

Limited Warranty

Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a refurbished telephone of the same design and color. If it should become necessary to repair or replace a defective or malfunctioning telephone set under this warranty, the provisions of this warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90) days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or until the end of the original warranty period, whichever is later. Proof of the original purchase date is to be provided with all telephone sets returned for warranty repairs.

Exclusions

Nortel Networks does not warrant its telephone sets to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to products resulting from improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural causes such as storms or floods, after the telephone is in your possession.

Nortel Networks shall not be liable for any incidental or consequential damages, including, but not limited to, loss, damage or expense directly or indirectly arising from the customers use of or inability to use this telephone, either separately or in combination with other equipment. This paragraph, however, shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal, family or household purposes.

Installation and Maintenance Guide

This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability.

Warranty Repair Services

Should the set fail during the warranty period:

In North America, please call 1-800-574-1611 for further information. Outside North America, contact your sales representative for return instructions. You will be responsible

for shipping charges, if any. When you return this telephone for warranty service, you must present proof of purchase.

After Warranty Service

Nortel Networks offers ongoing repair and support for this product. This service provides repair or replacement of your Nortel Networks product, at Nortel Networks option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions:

In North America, contact our service information number: 1-800-574-1611. Outside North America, contact your sales representative.

Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty.

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North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Enhanced 911 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Telecommunication registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Canada and US . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Electromagnetic Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Telephone Company Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Use of a Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rights of the Telecommunications Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Canadian Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

US Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Federal Communications Commission (FCC) Notice . . . . . . . . . . . . . . . . . . . . . . . 8

EMI/EMC (FCC Part 15) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

International Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

System documentation map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installation documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Operations documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Call Management documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Unified Manager and hardware maintenance documentation . . . . . . . . . . . . . . . . 12

Multi-site Administration: Network Configuration Manager . . . . . . . . . . . . . . . . . . 12

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation and Maintenance Guide

2 Contents

Chapter 1

Introducing the Business Communications Manager . . . . . . . . . . . . . . . . 15

Business Communications Manager system components . . . . . . . . . . . . . . . . . . . . . 15

System options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Business Communications Manager expansion unit . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Installation process overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Chapter 2

Computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Telephony components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Data networking components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Media Services Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

MSC IP call processing hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connection ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

BCM1000 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephony features and options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Data features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Telephony hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Media bay module common features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Power connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Digital Trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Global Analog Trunk Module (GATM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Caller ID Trunk media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Basic Rate Interface media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Digital Station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4X16 media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Analog station modules and analog devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Analog Station media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Global Analog Station media bay module (GASM8) . . . . . . . . . . . . . . . . . . . . 47

Specialized media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Fiber Expansion media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Digital drop and insert MUX (DDIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Telephones and adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Cordless and wireless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Digital Mobility Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Wireless LAN telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Digital 7406 system components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

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Contents 3

Chapter 3

Auxiliary requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Computer specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Security changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Browser requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Preloading Java class files on your workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Optimizing Unified Manager speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Using an HTTP Proxy server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 4

Selecting the media bay modules for your system . . . . . . . . . . . . . . . . . . 59

Selecting the trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Selecting the station media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Upgrading from an existing Norstar system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Determining system capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Understanding DS30 bus blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Changing the DS30 split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Explaining Double Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Setting Offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Determining module DS30 bus requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Chapter 5

Installing the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Preparation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Environment checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Internal wiring requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Digital loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Analog loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

System equipment and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Basic hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Optional equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Equipment for Installing the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Installing the BCM1000 in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Attaching the rack mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Installing the BCM1000 into the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Installing the BCM1000 on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Installing the BCM1000 on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Replacing your BCM1000 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

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4 Contents

Chapter 6

Installing the BCM1000e (expansion unit). . . . . . . . . . . . . . . . . . . . . . . . . . 79

Installing the BCM1000e into a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Installing the BCM1000e on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Installing the BCM1000e on a flat surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Connecting the BCM1000e to the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Chapter 7

Setting media bay module DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Rules for assigning DS30 bus blocks and offsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Determining module DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Setting the DIP switches on the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Line and extension numbers for specific modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Attaching the mounting brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Attaching the BCM1000e to the rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Notes about assigning modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Choosing the assigned order for modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

DTM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

BRI switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

CTM/GATM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

GATM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

CTM/GATM DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

ASM 8/GASM8 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

GASM8 country switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

DSM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Chapter 8

Installing media bay modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Installing a media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Reconnecting the equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Replacing media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Installation/replacement troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Chapter 9

Starting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Checking power and wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Checking system power and status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Connecting the data networking hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Connecting the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

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Contents 5

Connecting wiring to the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Connect wiring to the WAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Connect wiring to the modem card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Replacing the cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Setting initial system configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Required data parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Default IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Connecting when there is an IP address conflict . . . . . . . . . . . . . . . . . . . . . . . . 127

Using a null modem serial cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using an Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Entering the software keycodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Regenerating keys after system replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Chapter 10

Wiring the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Module wiring warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Connecting media bay modules to Service Providers . . . . . . . . . . . . . . . . . . . . . . . . 135

Wiring media bay modules to internal connections . . . . . . . . . . . . . . . . . . . . . . . . . . 138

FEM wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Connecting the fiber cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Chapter 11

Installing telephones and peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

System telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Analog terminal adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Central Answering Position (CAP/eCAP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Telephone port and DN cross-reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Installing an emergency telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing the Mobility systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Installing the 7406 cordless systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Chapter 12

Installing Analog Terminal Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Understanding pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Connecting an analog telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Connecting a data device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Connecting the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Mounting the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Testing insertion loss measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Configuring the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

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6 Contents

Chapter 13

Installing optional telephony equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

External paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

External music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Chapter 14

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using the System Status Monitor to monitor LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Emergency telephone does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

ATA 2 does not function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Auxiliary ringer programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Connecting the paging system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Music on hold specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Connecting the external music source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

External music source programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Checking the wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Checking for dial tone at the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Checking for trunk line dial tone to the ATA 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Chapter 15

Preparing hardware for maintenance or upgrades. . . . . . . . . . . . . . . . . . 167

Special tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Shutting down the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Shutting down the system hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Removing the top cover from the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Restoring the system to operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Software restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Chapter 16

Replacing the hard disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Removing the hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Installing a new hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Initializing the hard disk (single-disk system, BCM 2.5/2.5.1) . . . . . . . . . . . . . . . . . . 179

Initializing the hard disk (single-disk system, BCM 3.0) . . . . . . . . . . . . . . . . . . . . . . 182

Initializing the hard disk (single-disk system BCM 3.0.1 and newer systems) . . . . . 184

Installing the mirrored disk controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Installing the RAID board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Connecting the RAID board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Connecting RAID board ribbon cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

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Contents 7

Routing power for mirrored systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Power routing for 2.5 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Power routing for 2.0 hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Controlling and monitoring mirroring operations . . . . . . . . . . . . . . . . . . . . . . . . . 196

Chapter 17

Adding or replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Troubleshooting fan operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Removing a fan from the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Replacing the cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Removing a fan from the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Replacing a fan into the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Chapter 18

Replacing a power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Replacing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Removing the standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Installing a standard power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Upgrading to a redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Setting up the base unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Installing the redundant power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Replacing a redundant power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Replacing a power supply in an BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Chapter 19

Replacing data cards and processing hardware . . . . . . . . . . . . . . . . . . . 217

Replacing data cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Removing a data card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Installing the card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Replacing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Removing PECs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Installing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Replacing memory DIMM chips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Replacing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Installing the new battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Chapter 20

Moving and replacing telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Determining the status of a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Installation and Maintenance Guide

8 Contents

Replacing telephones with different models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Defining region-based defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Region-based system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

BRI and PRI line types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

CallPilot regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Media bay module combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Combining CTMs/GATMs and 4X16s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Fully-loaded setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Changing configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

System setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Set DNs and port numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Status of the replaced telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Core software and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Caller ID displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Companding Law by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Mobility services by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Media bay module availability by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

FEM-trunk module combinations by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

PRI line protocol support, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Supported ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Defining time zones by country and language . . . . . . . . . . . . . . . . . . . . . . . . . . 241

System feature defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Dialing plan defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

N0008587 01

Figures

Figure 1 Business Communications Manager core system components . . . . . . . . 15

Figure 2 External functional hardware, BCM1000 . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 3 BCM1000 interior components for standard system (pre-2.5) . . . . . . . . . 17

Figure 4 BCM1000 interior components with a standard power supply system (2.5) 18

Figure 5 BCM1000 interior components, redundant system with mirrored hard disks (2.5) 18

Figure 6 MSC optional equipment ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 7 BCM1000 external points of connection . . . . . . . . . . . . . . . . . . . . . . . . . 24

Figure 8 BCM1000 operational LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Figure 9 DS256 connector on a BCM1000 and a BCM1000e . . . . . . . . . . . . . . . . 30

Figure 10 Installation and initialization overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Figure 11 Telephony hardware components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 12 Module LED locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Figure 13 Rear of modules showing DS256 and power connectors . . . . . . . . . . . . 35

Figure 14 DIP switch positions on the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Figure 15 DTM module LEDs and connectors, front view . . . . . . . . . . . . . . . . . . . . 38

Figure 16 GATM4/GATM8 module faceplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Figure 17 CTM and CTM8 LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 18 BRI LEDs and jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 19 Faceplates of DSM 16/DSM 16+ and DSM 32/DSM32+ . . . . . . . . . . . . . 43

Figure 20 Faceplate of 4X16 module LEDS, connectors, and jacks . . . . . . . . . . . . 44

Figure 21 ASM 8 front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Figure 22 FEM LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Figure 23 Digital drop and insert (DDIM) faceplate LEDs and connectors . . . . . . . . 49

Figure 24 Process for determining modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Figure 25 DS30 bus model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Figure 26 Offsets are part of DS30 line/DN groups . . . . . . . . . . . . . . . . . . . . . . . . . 65

Figure 27 DS30 bus space requirements for media bay modules . . . . . . . . . . . . . . 66

Figure 28 Attaching the rack mounting bracket to the BCM1000 . . . . . . . . . . . . . . . 73

Figure 29 Fasten the BCM1000 to the equipment rack . . . . . . . . . . . . . . . . . . . . . . 73

Figure 30 Attaching the mounting brackets to the BCM1000 . . . . . . . . . . . . . . . . . . 75

Figure 31 Mount the BCM1000 on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Figure 32 Attach the rack mounting bracket to the BCM1000e . . . . . . . . . . . . . . . . 79

Figure 33 Fasten the BCM1000e to the equipment rack . . . . . . . . . . . . . . . . . . . . . 80

Figure 34 Attaching the wall mounting bracket to the BCM1000e . . . . . . . . . . . . . . 81

Figure 35 DS256 connector on the BCM1000e . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Figure 36 BCM1000 DS258 connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Figure 37 Assigning the modules to the DS30 bus hierarchy . . . . . . . . . . . . . . . . . 87

Figure 38 Assigning double density modules to the DS30 bus hierarchy . . . . . . . . 88

Figure 39 How to use the configuration map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 40 Switches on the media bay module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Installation and Maintenance Guide

2 Figures

Figure 41 Rear of GATM module, showing DIP switch locations . . . . . . . . . . . . . . . 96

Figure 42 Process map: Installing a media bay module . . . . . . . . . . . . . . . . . . . . . 109

Figure 43 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Figure 44 Identifying the media bay module latches . . . . . . . . . . . . . . . . . . . . . . . 111

Figure 45 Warning of possible shorting issue on media bay modules . . . . . . . . . . 112

Figure 46 Process map: Replacing a media bay module . . . . . . . . . . . . . . . . . . . . 114

Figure 47 LEDs confirm that BCM1000 is active . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 48 Locating the data cards on the BCM1000 . . . . . . . . . . . . . . . . . . . . . . . 121

Figure 49 Serial pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Figure 50 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Figure 51 Ethernet crossover cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Figure 52 Process map: Trunk and station wiring process map . . . . . . . . . . . . . . 134

Figure 53 DTM RJ48C wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Figure 54 CTM RJ11 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Figure 55 GATM cable wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Figure 56 BRI RJ45 wiring array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Figure 57 Wiring for DSM 16, 4X16, and DSM 32 . . . . . . . . . . . . . . . . . . . . . . . . . 139

Figure 58 Wiring for an ASM 8 or GASM8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Figure 59 Analog telephone installation overview . . . . . . . . . . . . . . . . . . . . . . . . . 151

Figure 60 Data communication device installation overview . . . . . . . . . . . . . . . . . 152

Figure 61 ATA 2 top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 62 ATA 2 pin outs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Figure 63 ATA 2 back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 64 Insertion loss from the CO to the analog telephone . . . . . . . . . . . . . . . . 155

Figure 65 Auxiliary ringer jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Figure 66 Audio input jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Figure 67 Page relay jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Figure 68 Music-on-hold jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Figure 69 SSM board connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Figure 70 LED locations on the face of the BCM1000 . . . . . . . . . . . . . . . . . . . . . . 163

Figure 71 System Status Monitor LED Display screen . . . . . . . . . . . . . . . . . . . . . 163

Figure 72 System Status Monitor LED Settings record . . . . . . . . . . . . . . . . . . . . . 164

Figure 73 Process Map: Preparing the units for maintenance . . . . . . . . . . . . . . . . 167

Figure 74 Remove the top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Figure 75 Removing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Figure 76 Process map: Hard disk replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Figure 77 Hard disk wiring (single disk) and screw locations (2.0 hardware) . . . . 175

Figure 78 Hard disk and screw locations (2.5 version hardware) . . . . . . . . . . . . . 175

Figure 79 Remove the brackets from the hard disk . . . . . . . . . . . . . . . . . . . . . . . . 176

Figure 80 Connect the brackets to the hard disk (single-disk system) . . . . . . . . . . 177

Figure 81 Installing two hard disks for a mirrored disk system . . . . . . . . . . . . . . . . 177

Figure 82 Cabling the RAID board to the hard disks . . . . . . . . . . . . . . . . . . . . . . . 178

N0008587 01

Figures 3

Figure 83 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Figure 84 Platform Initialization Menu screen (BCM 2.5/2.5.1 systems) . . . . . . . . 180

Figure 85 Profile screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Figure 86 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Figure 87 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Figure 88 MSC Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Figure 89 Main Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Figure 90 Platform Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Figure 91 Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Figure 92 MSC Initialization Menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Figure 93 System configuration start page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Figure 94 Quick start page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Figure 95 Base unit with RAID board, plus redundant power and fans . . . . . . . . . 189

Figure 96 Clip the RAID board onto the media bay module housing . . . . . . . . . . . 190

Figure 97 RAID board LEDs on face of base unit . . . . . . . . . . . . . . . . . . . . . . . . . 191

Figure 98 RAID Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Figure 99 Connecting the power cables for mirrored disks, 2.5 version of BCM1000 193

Figure 100 Connecting the power cables for mirrored disks, 2.0 version of BCM1000 194

Figure 101 RAID board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Figure 102 Process Map: Replacing a cooling fan . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Figure 103 Business Communications Manager operational LEDs . . . . . . . . . . . . . 198

Figure 104 Remove the fan cable from motherboard (pre-2.5 chassis) . . . . . . . . . . 199

Figure 105 Remove the fan cables from SSM board (2.5 models) . . . . . . . . . . . . . 199

Figure 106 Removing the fan (BCM1000 version 2.5 single-fan model) . . . . . . . . . 200

Figure 107 Screw attachments beside fan holes (BCM1000 version 2.5 redundant model) 200

Figure 108 Installing piggy-backed fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Figure 109 Connect the redundant fan cable to the adapter . . . . . . . . . . . . . . . . . . 202

Figure 110 Fan screws location in BCM1000e, 2.0 models. . . . . . . . . . . . . . . . . . . 203

Figure 111 Fan screws location in BCM1000e, 2.5 redundancy models. . . . . . . . . 203

Figure 112 Process Map: Replacing a standard power supply . . . . . . . . . . . . . . . . 205

Figure 113 Removing power supply bracket (single-power supply models) . . . . . . 206

Figure 114 Remove the power supply screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Figure 115 Process Map: Upgrading to a redundant power supply . . . . . . . . . . . . . 208

Figure 116 System Status Monitor internal connectors . . . . . . . . . . . . . . . . . . . . . . 209

Figure 117 Remove the knockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Figure 118 Attach the redundant power supply housing . . . . . . . . . . . . . . . . . . . . . 211

Figure 119 Securing the power supply bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Figure 120 Insert and attach the modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Figure 121 Removing the power module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Figure 122 BCM1000e, standard power supply interior connections . . . . . . . . . . . . 214

Figure 123 BCM1000e, redundant power supply interior connections . . . . . . . . . . . 215

Figure 124 Installing the power module in a redundant BCM1000e . . . . . . . . . . . . 215

Installation and Maintenance Guide

4 Figures

Figure 125 Process Map: Data card replacement . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Figure 126 BCM1000 LAN card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Figure 127 Install the LAN card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Figure 128 Process Map: PEC replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Figure 129 Removing or replacing a PEC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Figure 130 Process Map: Memory replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Figure 131 Removing and replacing the DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Figure 132 Process Map: Battery replacement overview . . . . . . . . . . . . . . . . . . . . . 225

Figure 133 Removing the clock/calendar battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

N0008587 01

Tables

Table 1 Interface harmonized standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Table 1 Basic BCM1000 base unit specifications . . . . . . . . . . . . . . . . . . . . . . . . 17

Table 2 Module Power and Status LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Table 3 Trunk media bay modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Table 4 DTM LED functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Table 5 Station modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 6 Analog engineering specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Table 7 Specialized modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Table 8 Determining trunk module requirements . . . . . . . . . . . . . . . . . . . . . . . . . 60

Table 9 Station media bay modules required . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Table 10 Matching modules to DS30 bus capacity . . . . . . . . . . . . . . . . . . . . . . . . . 67

Table 11 Possible media bay module DIP switch settings, single density . . . . . . . 90

Table 12 Possible media bay module DIP switch settings for double density . . . . 91

Table 13 DTM switch settings (T1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Table 14 DTM switch settings (North American PRI) . . . . . . . . . . . . . . . . . . . . . . . 93

Table 15 DTM switch settings (E1 and UK PRI) . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Table 16 BRIM S/T switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Table 17 CTM/GATM4 and CTM8/GATM8 DS30 and offset switch settings . . . . . 97

Table 18 Global Analog Trunk Module DIP switch settings . . . . . . . . . . . . . . . . . . 98

Table 19 4X16 switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Table 20 ASM8 settings for upgraded 2.5 systems and new 3.0 systems . . . . . . 101

Table 21 GASM8 dip switch modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Table 22 GASM8 country select dip switch settings . . . . . . . . . . . . . . . . . . . . . . . 104

Table 23 DSM single density settings for BCM 2.5 systems upgraded to BCM 3.0 or newer

Table 24 DSM single density switch settings for new BCM 3.0 (or newer) systems 105

Table 25 DSM 16+ and DSM32+ double density switch settings for 2.5 systems upgraded to

Table 26 DSM 16+ and DSM32+ double density switch settings for new systems with BCM 3.0

Table 27 FEM switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Table 28 BCM1000 LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Table 29 DB25 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Table 30 RS-422/EIA 530 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Table 31 V.35 Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Table 32 DB15 X.21 adapter cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Table 33 Serial port pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Table 34 DSM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Table 35 ASM wiring chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Table 36 Extension comparison chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

software 105

BCM 3.0 or newer software 106

or newer software 107

Installation and Maintenance Guide

2 Tables

Table 37 Cross referencing ports and DNs on a 2.5 system upgraded to 3.0 or newer software

Table 38 Cross referencing ports and DNs on a new version 3.0 or newer system 146

Table 39 LED Display screen settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Table 40 RAID board LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Table 41 HDD Mirror Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Table 42 Fan and temperature LEDs on the server . . . . . . . . . . . . . . . . . . . . . . . 198

Table 43 Power supply LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Table 44 BCM1000 PCI LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Table 45 Core software, defined by region and carrier profile . . . . . . . . . . . . . . . 234

Table 46 Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Table 47 South/Central America language breakout . . . . . . . . . . . . . . . . . . . . . . 235

Table 48 Companding law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Table 49 Mobility services, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Table 50 Module availability, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Table 51 Trunk availability, by region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Table 52 PRI line protocol supported, by region . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Table 53 ISDN line services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Table 54 ISDN services, by Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Table 55 Time/date formats based on language . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Table 56 Region defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Table 57 Default dialing restrictions, by profile . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Table 58 BRI and PRI line types (DTM and BRI modules) . . . . . . . . . . . . . . . . . . 245

Table 59 CallPilot region default languages by country . . . . . . . . . . . . . . . . . . . . 246

Table 60 CallPilot feature default anomalies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Table 61 CTMs/GATMs combined with 4X16 modules . . . . . . . . . . . . . . . . . . . . 249

Table 62 DSM combined with 2 DTMs and 2 ASMs . . . . . . . . . . . . . . . . . . . . . . . 250

Table 63 Fully loaded system using modules set to double density . . . . . . . . . . . 251

Table 64 Cross referencing ports and DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

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N0008587 01

Preface

This guide describes how to install, initialize and maintain the Business Communications Manager 1000 (BCM1000) hardware.

This issue of the document includes the information in the addendum released with BCM 3.6 software, and includes the additional functionality provided with the BCM 3.6.1 software maintenance release. Initial software release versions will be noted for hardware function that is dependant on a software release. For instance, BCM 3.0 introduced the concept of double density on the first five DS30 buses. This section will note this software release, with the implied understanding that all successive releases contain this function, unless otherwise noted.

Network note: The software version you are running has important implications in terms of private networking between Business Communications Managers and other types of systems. Refer to the Private networking sections of the Programming Operations Guide and the IP trunking and interoperability sections of the IP Telephony Configuration Guide for information about compatibility between software releases within the network.

Upgrade notes:

When you upgrade the software on the BCM1000, ensure that you read the upgrade guide that accompanies the software for any system administration that needs to be performed pre- or post-upgrade.

Warning: Ensure that you make a complete backup of your data before attempting to upgrade your system. Upgrade instructions are delivered with the upgrade firmware.

Information in these chapters explains how to:

• set up the system hardware

• start and initialize the system hardware

• troubleshoot and maintain the hardware

All core system operational configuration is described in the Business Communications Manager Programming Operations Guide.

To use this guide, you must:

• be a Nortel Networks installer with Business Communications Manager certification

• know basic Nortel Networks terminology

Installation and Maintenance Guide

4 Preface

Symbols used in this guide

This guide uses symbols to draw your attention to important information. The following symbols appear in this guide:

Caution: Caution Symbol Alerts you to conditions where you can damage the equipment.

Danger: Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical shock.

Warning: Warning Symbol Alerts you to conditions where you can cause the system to work improperly or to fail.

Note: Note Symbol Alerts you to important information.

Tip: Tip Symbol Alerts you to additional information that can help you perform a task.

Warning: Grounding Symbol. Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.

Warning: Disconnect Symbol Alerts you to remove the BCM1000 and Business Communications Manager expansion unit (BCM1000e) power cords from the AC outlet before performing any maintenance procedure.

N0008587 01

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