Nokia N70 Software instructions
RM-84/99
Nokia Customer Care Phoenix Service Software Instructions for BB5
(This page left intentionally blank.)
Page 1–2 Company Confidential Issue 1
Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99
Phoenix Service Software Instructions for BB5 Nokia Customer Care
Table of Contents
Phoenix installation steps in brief.............................................................................................................................................1–5
Installing Phoenix...........................................................................................................................................................................1–6
Updating Phoenix installation....................................................................................................................................................1–8
Uninstalling Phoenix......................................................................................................................................................................1–9
Repairing Phoenix installation.................................................................................................................................................1–10
Phoenix service software data package overview.............................................................................................................1–11
Installing Phoenix data package.............................................................................................................................................1–11
Uninstalling Phoenix data package........................................................................................................................................1–15
Configuring users in Phoenix....................................................................................................................................................1–16
Managing connections in Phoenix..........................................................................................................................................1–16
Installing flash support files for FPS-8 and FPS-10.............................................................................................................1–19
Updating FPS-8 and FPS-10 flash prommer software.......................................................................................................1–22
Activating FPS-8.............................................................................................................................................................................1–23
Deactivating FPS-8........................................................................................................................................................................1–24
List of Figures
Figure 1 Dongle not found...........................................................................................................................................................1–6
Figure 2 Disclaimer text................................................................................................................................................................1–7
Figure 3 InstallShield Wizard Complete...................................................................................................................................1–8
Figure 4 Installation interrupted................................................................................................................................................1–9
Figure 5 Remove program............................................................................................................................................................1–9
Figure 6 Finish uninstallation...................................................................................................................................................1–10
Figure 7 Repair program............................................................................................................................................................1–11
Figure 8 Continue data package installation.......................................................................................................................1–12
Figure 9 Data package setup information............................................................................................................................1–13
Figure 10 Data package destination folder..........................................................................................................................1–13
Figure 11 Start copying files......................................................................................................................................................1–14
Figure 12 Finish data package installation..........................................................................................................................1–14
Figure 13 Uninstalling Phoenix data package.....................................................................................................................1–15
Figure 14 Finishing data package uninstallation...............................................................................................................1–15
Figure 15 Login..............................................................................................................................................................................1–16
Figure 16 Login, user configured.............................................................................................................................................1–16
Figure 17 Select Mode: Manual.................................................................................................................................................1–17
Figure 18 Connections list..........................................................................................................................................................1–18
Figure 19 Connection information..........................................................................................................................................1–18
Figure 20 Scan product...............................................................................................................................................................1–19
Figure 21 Product support module information (example from RM-1)......................................................................1–19
Figure 22 Flash update welcome dialog...............................................................................................................................1–20
Figure 23 Flash installation interrupted................................................................................................................................1–20
Figure 24 Flash destination folder..........................................................................................................................................1–21
Figure 25 Finish flash update....................................................................................................................................................1–21
Figure 26 Choosing Prommer maintenance........................................................................................................................1–22
Figure 27 Prommer SW update finished...............................................................................................................................1–22
Figure 28 Prommer maintenance window..........................................................................................................................1–23
Figure 29 Flash directory window...........................................................................................................................................1–23
Figure 30 Prommer maintenance...........................................................................................................................................1–24
Figure 31 Box activation.............................................................................................................................................................1–24
Figure 32 Deactivation warning..............................................................................................................................................1–25
Issue 1 Company Confidential Page 1–3
Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99
Nokia Customer Care Phoenix Service Software Instructions for BB5
(This page left intentionally blank.)
Page 1–4 Company Confidential Issue 1
Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99
Phoenix Service Software Instructions for BB5 Nokia Customer Care
Phoenix installation steps in brief
Before you begin
Recommended PC HW requirements:
• Computer processor: Pentium 700 MHz or higher
• RAM 256 MB
• Disk space 100-200 MB
Supported operating systems:
• Windows 2000 Service Pack 3 or higher
• Windows XP Service Pack 1 or higher
Context
Phoenix is the service software for reprogramming, testing and tuning the phone.
Phoenix installation contains:
• Service software support for all phone models included in the package
• Flash update package files for programming devices
• All needed drivers for:
• DK2 dongle
• DKU-2 USB cable
Note: Separate installation packages for flash update files and drivers are also available, but it is not
necessary to use them unless updates appear between Phoenix service software releases. If separate
update packages are used, they should be used after Phoenix and data packages have been installed.
The phone model specific data package includes all changing product specific data:
• Product software Binary files
• Files for type label printing
• Validation file for the Faultlog repair data reporting system
• All product specific configuration files for Phoenix software components
Note: Phoenix service SW and phone data packages should only be used as complete installation
packages. Uninstallation should be made from the Windows Control Panel.
To install Phoenix, you need to:
Steps
1. Connect a DK2 dongle to your computer.
2. Install the Phoenix Service SW.
3. Install the phone-specific Data Package for Phoenix.
4. Configure users.
5. Manage connection settings (depends on the tools you are using).
If you use FPS-8: • Update FPS-8 SW
• Activate FPS-8
Issue 1 Company Confidential Page 1–5
Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99
Nokia Customer Care Phoenix Service Software Instructions for BB5
If you use FPS-10: • Update FPS-10 SW
Note: There is no need to activate FPS-10.
• Activate SX-4 smart card if you need tuning and
testing functions in service software
Note: When FPS-10 is used only for product
SW updates, SX-4 smart card is not needed.
Results
Phoenix is now ready to be used with FPS-8 or FPS-10 flash prommers and other tools as well.
Installing Phoenix
Before you begin
• Check that a dongle is attached to the parallel port of your computer.
• Download the installation package (for example, phoenix_service_sw_2004_39_x_xx.exe) to your computer (in
C:\TEMP, for instance).
• Close all other programs.
• Depending on the operating system, administrator rights may be required to be able to install Phoenix .
• If uninstalling or rebooting is needed at any point, you will be prompted by the InstallShield program.
Context
At some point during the installation procedure you may get the following message:
Figure 1 Dongle not found
One possible reason may be a defective or too old PKD-1 dongle (five digit serial number dongle when used
with FPS-8/FPS-10 prommers).
First check the COM/parallel ports used! After correcting the problem Installation can be restarted.
For more detailed information, please refer to Phoenix Help files. Each feature in Phoenix has its own Help
function, which can be activated while running the program. Press the F1 key or the feature’s Help button to
activate a Help file.
Steps
1. To start installation, run the application file (for example,phoenix_service_sw_2004_39_x_xx.exe).
2. In the Welcome dialogue, click Next.
Page 1–6 Company Confidential Issue 1
Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99
Phoenix Service Software Instructions for BB5 Nokia Customer Care
3. Read the disclaimer text carefully and click Yes.
Figure 2 Disclaimer text
4. Choose destination folder.
The default folder C:\ProgramFiles\Nokia\Phoenix is recommended.
5. To continue, click Next.
To choose another location, click Browse (not recommended).
6. Wait for the components to be copied.
The progress of the setup is shown in the Setup Status window.
7. Wait for the drivers to be installed and updated.
The process may take several minutes to complete.
If the operating system does not require rebooting, the PC components are registered right away.
If the operating system requires restarting your computer, the Install Shield Wizard will notify you about it.
Select Yes... to reboot the PC immediately and No... to reboot the PC manually afterwards.
After the reboot, components are registered and Phoenix is ready for use.
Note: Phoenix does not work, if components have not been registered.
Issue 1 Company Confidential Page 1–7
Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99
Nokia Customer Care Phoenix Service Software Instructions for BB5
8. To end installation, click Finish.
Figure 3 InstallShield Wizard Complete
Phoenix is now ready for use.
Next action
After the installation, Phoenix service software can be used after:
• installing phone model specific data package for Phoenix
• configuring users and connections
FPS-8* and FPS-10 flash prommers can be used after updating their Flash Update Package files.
Updating Phoenix installation
Context
• If you already have the Phoenix service software installed on your computer, you need to update the software
when new versions are released.
To update Phoenix, you need to follow the same steps as when installing it for the first time.
• When you updating (for example, from version a14_2004_16_4_47 to a15_2004_24_7_55), the update will
take place automatically without uninstallation.
• Always use the latest available versions of both Phoenix and the phone-specific data package. Instructions
can be found in the phone model specific Technical Bulletins and phone data package readme.txt files (shown
during installation).
• If you try to update Phoenix with the same version you already have (for example, a15_2004_24_7_55 to
a15_2004_24_7_55), you are asked if you want to uninstall the existing version. In this case you can choose
between a total uninstallation or a repair installation in a similar way when choosing to uninstall the
application from the Windows Control Panel.
• If you try to install an older version (for example, downgrade from a15_2004_24_7_55 to
a14_2004_16_4_47), installation will be interrupted.
Page 1–8 Company Confidential Issue 1
Copyright ©2005 Nokia. All Rights Reserved.
Loading...