Nokia Lumia 950 AT&T User manual

User Guide Lumia 950

Issue 1.0 EN-US

User Guide

Lumia 950

For your safety 4

Get started 5

Keys and parts 5

Insert the SIM and memory card 5

Remove the SIM and memory card 8

Turn the phone on 10

Lock the keys and screen 11

Charge your phone 12

Change the volume 13

Connect the headset 15

Antenna locations 16

Your first Lumia? 17

Learn more about your phone 17

Set up your phone 17

Explore your tiles, apps, and settings 18

Navigate inside an app 21

Use the touch screen 22

Back, start, and search keys 24

Transfer content to your Lumia phone 25

Basics 29

What’s new in this release? 29

Get to know your phone 29

Accounts 35

Personalize your phone 40

Cortana 46

Accessibility 48

Take a screenshot 50

Extend battery life 51

Save on data roaming costs 53

Text input 53

Clock and calendar 58

Browse your SIM apps 62

Store 62

People & messaging 66

Calls 66

Contacts 68

Social networks 71

Messages 72

Email 76

Camera 81

Open your camera quickly 81

Camera basics 81

Advanced photography 83

Photos and videos 85

Maps & navigation 87

Switch location services on 87

Find a location 87

Get directions to a place 88

Download a map to your phone 88

Positioning methods 89

Internet 90

Define internet connections 90

Connect your computer to the web 90

Use your data plan efficiently 91

Web browser 91

Search the web 94

Close internet connections 94

Troubleshoot internet connection issues 94

Entertainment 96

Watch and listen 96

Sync music and videos between your phone and computer 98

Games 99

Lifestyle apps and services 102

Office 104

Work with Word 104

Work with Excel 105

Work with PowerPoint 105

Write a note in OneNote 106

Use your phone like a PC with Continuum 107

Connect devices with Continuum 108

Work with Continuum 108

Use the calculator 109

Phone management & connectivity 110

Update your phone software 110

Use a secure VPN connection 111

Wi-Fi 111

NFC 112

Bluetooth 114

Memory and storage 117

Copy content between your phone and computer 120

Security 122

Wallet 127

Access codes 127

Troubleshoot connectivity issues 128

If your phone doesn't respond 130

Find your model number and serial number (IMEI) 131

Product and safety info 131

For your safety

Read these simple guidelines. Not following them may be dangerous or against local laws and regulations.

TURN OFF IN RESTRICTED AREAS

Turn the device off when mobile phone use is not allowed or when it may cause interference or danger, for example, in aircraft, in hospitals or near medical equipment,

fuel, chemicals, or blasting areas. Obey all instructions in restricted areas.

ROAD SAFETY COMES FIRST

Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driving should be road safety.

INTERFERENCE

All wireless devices may be susceptible to interference, which could affect performance.

QUALIFIED SERVICE

Only qualified personnel may install or repair this product.

BATTERIES, CHARGERS, AND OTHER ACCESSORIES

Use only batteries, chargers, and other accessories approved by Microsoft Mobile for

use with this device. Third-party chargers that comply with the applicable USB requirements, and that can connect to your device USB connector, may be compatible. Do not connect incompatible products.

KEEP YOUR DEVICE DRY

Your device is not water-resistant. Keep it dry.

GLASS PARTS

The device screen is made of glass. This glass can break if the device is dropped on a

hard surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of the device or attempt to remove the broken glass from the device. Stop using the device until the glass is replaced by qualified service personnel.

PROTECT YOUR HEARING

To prevent possible hearing damage, do not listen at high volume levels for long

periods. Exercise caution when holding your device near your ear while the speakerphone is in use.

Get started

Take care of the basics, and have your phone up and running in no time.

Keys and parts

Explore the keys and parts of your new phone.

1 Front camera 2 Earpiece 3 Microphone 4 Volume up key 5 Volume down key 6 Power/Lock key 7 Camera key 8 Microphone 9 Audio connector

10 Main camera 11 Speakerphone 12 Charger connector

Insert the SIM and memory card

Read on to learn how to insert a SIM card into your phone.

Important: Your device uses a nano-SIM card, also known as a nano-UICC SIM card. Use only original nano-SIM cards. Use of incompatible SIM cards may damage the card or the device, and may corrupt data stored on the card.

Note: Turn the device off and disconnect the charger and any other device before removing any covers. Avoid touching electronic components while changing any covers. Always store and use the device with any covers attached.

1. Turn your phone off.

2. With the phone facing up, at the bottom left corner of the phone, put your fingernail in the

small recess. Press the middle of the back cover, bend the cover open, and remove it.

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Do not use any tools, as they may damage the phone.

3. If the battery is in, put your fingernail in the recess on its top edge, and lift it out.

4. Slide the nano-SIM card into the SIM slot with the metal contact area down until it locks

into place.

5. If you have a memory card, slide the card into the memory card slot until it locks into place.

It is recommended that you use a fast microSD card from a well-known manufacturer.

6. Line up the battery contacts, and put the battery in.

7. Press the top edge of the back cover against the top edge of your phone, and snap the

cover into place.

8. Turn your phone on.

Remove the SIM and memory card

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Got a new SIM or memory card? Learn how to remove the previous card from your phone.

1. Turn your phone off.

2. With the phone facing up, at the bottom left corner of the phone, put your fingernail in the

small recess. Press the middle of the back cover, bend the cover open, and remove it.

3. If the battery is in, put your fingernail in the recess on its bottom edge, and lift it out.

4. To remove the SIM card, push the card to unlock it, and pull it out from the slot.

5. To remove the memory card, push the card to unlock it, and pull it out from the slot.

6. Line up the battery contacts, and put the battery in.

7. Press the top edge of the back cover against the top edge of your phone, and snap the

cover into place. Don't press the keys while attaching the cover.

8. Turn your phone on.

Turn the phone on

Turn your phone on, and start exploring it.

Press the power key until the phone vibrates.

Turn the phone off

Press and hold the power key, and drag the lock screen down.

Lock the keys and screen

If you want to avoid accidentally making a call when your phone is in your pocket or bag, you can lock your keys and screen. You can also set the keys and screen to lock automatically.

To lock your keys and screen, press the power key.

Unlock the keys and screen

Press the power key, and drag the lock screen up.

Tip: If you can hide your navigation bar, you can also lock your keys and screen by double-tapping the bar. To turn this feature on, swipe down from the top of the screen,

tap All settings > Personalization > Lock screen, and turn Double-tap the navigation bar to turn off the screen on .

Set the keys and screen to lock automatically Swipe down from the top of the screen, tap All settings > Personalization > Lock screen, and under Screen times out after, select the length of time after which the keys and

screen are locked automatically.

Charge your phone

Learn how to charge your phone.

Charge your phone with a USB charger

Your battery has been partially charged at the factory, but you may need to recharge it before you can turn the phone on for the first time.

Make sure you use a compatible USB charger to charge your phone. The charger may be sold separately.

1. Plug a compatible charger into a wall outlet, and connect the cable to your phone. Your phone supports the

USB-C™ cable.

2. When the battery is full, disconnect the charger from the phone, then from the wall outlet.

You don't need to charge the battery for a specific length of time, and you can use the phone while it's charging.

If the battery is completely discharged, it may take several minutes before the charging indicator is displayed.

Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while charging the device. The efficiency of USB charging power varies significantly, and it may take a long time for charging to start and the device to start functioning.

Make sure your computer is turned on.

First connect the USB cable to the computer, then to your phone. When the battery is full, first disconnect the USB cable from your phone, then from the computer.

The battery can be charged and discharged hundreds of times, but it will eventually wear out. When the talk and standby times are noticeably shorter than normal, replace the battery.

Change the volume

If you have trouble hearing your phone ringing in noisy environments, or calls are too loud, you can change the volume to your liking.

Use the volume keys on the side of your phone. The maximum volume level is 10.

If you have connected headphones, the volume keys control both ringtone and media volume at the same time. The maximum volume level is 30.

Change the volume for media and apps

Press a volume key on the side of your phone to see the volume status bar, tap , and tap the volume bar for media and apps to set the volume you want. The maximum volume level is 30.

Switch to silent mode

Press a volume key on the side of your phone, tap on the volume status bar, and tap . To turn silent mode off, on the volume status bar, set the volume you want.

Turning silent mode on does not affect your alarms and reminders. If you want to rest, make sure you don’t have any incoming alarms or reminders, or turn your phone off.

Tip: Don’t want to keep your phone in silent mode but can’t answer right now? To silence

an incoming call, press the volume down key.

Turn the vibration on

If you want your phone to vibrate, press a volume key on the side of your phone, tap on the volume status bar, and tap Vibrate off. To turn the vibration off, tap Vibrate on.

Tip: To change other sound settings, swipe down from the top of the screen, and tap

All settings > Personalization > Sounds.

Tip: To turn the vibration of the back, start, and search keys on or off, swipe down from the top of the screen, tap All settings > Extras > Touch, and turn Vibrate when I tap the navigation keys. on or off . Changing the vibration setting for incoming

calls doesn’t affect the vibration of the keys.

Connect the headset

Enjoy your favorite music, or free your hands for other things when in a call.

The headset may be sold separately.

Connect the headset to your phone.

Do not connect to products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to volume levels.

Antenna locations

Learn where the antennas are located on your phone to get the best possible performance.

Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the communication quality and may reduce battery life due to higher power level during operation.

The antenna areas are highlighted.

Your first Lumia?

Let’s get started. Set up your new phone, explore your phone’s views and menus, and learn how to use the touch screen.

Learn more about your phone

When you want to learn more about your phone, or if you're unsure how your phone should work, there are several support channels for you to check.

To help you get the most out of your phone, you can explore www.microsoft.com/mobile/ support.

There you can find:

• Troubleshooting information

• Instant answers for questions you may have

• Discussions

• News on apps and downloads

• Software update information

• Further details about features and technologies, and the compatibility of devices and

accessories

Troubleshooting and discussions may not be available in all languages.

For support videos, go to www.youtube.com/lumiasupport.

For questions regarding your plans, billing, or network, please contact your operator. For questions regarding your product and warranty, please visit the support pages for your country at www.microsoft.com/mobile/support.

AT&T provides detailed support information, including device specifications, troubleshooting, and user forums, at www.att.com/DeviceSupport.

If you’re new to Lumia, remember to also check out the Get started app.

Set up your phone

Make the most out of your phone’s features from the get-go.

When you turn your phone on for the first time, your phone guides you to set up your network connections, phone settings, and Microsoft account in one sitting.

You need a Microsoft account to back up and restore your phone, to buy, install, and update apps, and to access some Microsoft services, such as:

• Xbox

• Groove and Movies & TV

• OneDrive

• Hotmail

• Outlook

You can use the same username and password on your computer and phone.

1. Turn your phone on, and follow the instructions shown on your phone.

2. When asked, create a Microsoft account. If you already have an account for Microsoft

services, such as Xbox Live, Hotmail, or Outlook, or you have created a Microsoft account on your Surface tablet or Windows PC, sign in with that username.

Make sure you remember the credentials for the Microsoft account you added to your phone. You need them if you want to reset your phone or change the reset protection settings. Reset protection prevents a thief from resetting and reusing your phone if your phone gets stolen.

Tip: You can also create a Microsoft account later. Swipe down from the top of the screen, and tap All settings > Accounts > Your email and accounts > Sign in with a Microsoft account instead.

Parents must approve the account for children under the age of 13. To approve the account, swipe down from the top of the screen, tap All settings > Accounts > Your email and accounts > Sign in with a Microsoft account instead, sign in with your child’s account, and follow the instructions shown on the phone.

You can also create or manage your account at account.microsoft.com.

3. Fill in your account details.

4. Type in your phone number or an alternative email address. They are used to send you a

one-time verification code and to protect your data.

5. When asked, type in your email address or the last 4 digits of your phone number.

6. When you receive the code, type it in, and you are ready to back up your data and use your

phone.

Tip: If your screen turns off, press the power key, and drag the lock screen up.

Explore your tiles, apps, and settings

Everything you need is on 2 views: the start screen and apps menu. Fill the start screen with shortcuts to your favorite apps and the contacts you need the most, and find all your apps easily in the apps menu.

The start screen consists of tiles, which are shortcuts to your apps, contacts, browser bookmarks, and more. Some tiles may show you notifications and updates, such as your missed calls, received messages, and the latest news.

1. To see all the apps on your phone, on the start screen, simply swipe left. To return to the

start screen, swipe right.

Tip: To go back to the start screen from any view, tap the start key .

The apps menu is the home to all your apps – in neat alphabetical order. All the installed apps end up here. To look up an app in the apps menu, tap the search bar at the top of the screen, or tap a letter.

Recently installed apps show up at the top of the apps menu.

2. To add an app shortcut to your start screen, in the apps menu, tap and hold the app, and tap Pin to Start.

Check notifications and change settings quickly

Swipe down from the top of the screen.

In the action center, you can quickly see notifications, such as your missed calls and unread emails and messages, open the camera, and access all phone settings.

Navigate inside an app

There’s more to your apps than meets the eye. To find more views in an app, swipe left. To discover more actions, use the options menu.

In most apps, to go to another view, swipe left.

Tip: To switch between views, you can also tap the tab heading at the top of the screen.

Find more options in an app

Tap or .

In the options menu, you can find additional settings and actions that are not shown as icons.

Use the touch screen

Explore your phone with a tap, swipe, or drag.

Important: Avoid scratching the touch screen. Never use an actual pen, pencil, or other sharp object on the touch screen.

To open an app or other item, tap the app or item.

Tap and hold to open further options

Place your finger on an item until the menu opens.

Tap and hold to drag an item

Place your finger on the item for a couple of seconds, and slide your finger across the screen.

Swipe

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Place your finger on the screen, and slide your finger in the direction you want.

For example, swipe left or right between the start screen and the apps menu, or between different views in the apps.

Scroll through a long list or menu

Slide your finger quickly in a flicking motion up or down the screen, and lift your finger. To stop the scrolling, tap the screen.

Zoom in or out

Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together.

Lock the screen orientation

The screen rotates automatically when you turn the phone 90 degrees. To lock the screen in its current orientation, swipe down from the top of the screen, tap All settings > System > Display, and switch Rotation lock to On .

Screen rotation may not work in all apps or views.

Back, start, and search keys

The back, start, and search keys help you navigate your phone.

• To see which apps you have open, tap and hold the back key . To switch to another app,

tap the app you want. To close an app, tap .

• To go back to the previous screen you were in, tap the back key . Your phone remembers

all the apps and websites you've visited since the last time your screen was locked.

• To go to the start screen, tap the start key . The app you were in stays open in the

background.

• If your phone has a large screen, to bring the action centre closer to your thumb, tap and

hold the start key . The screen goes back to the normal view automatically.

• To search the web or for items on your phone, tap the search key .

• If your phone has Cortana, to control your phone with your voice, tap and hold the search

key , and say what you want to do. Or, to change the Cortana settings or use other Cortana functions, tap the search key .

Cortana is not available in all regions and languages. For info on the supported languages, go to support.microsoft.com, and browse to the instructions for Windows phones.

• To switch the vibration of these keys on or off, swipe down from the top of the screen, tap

All settings > Extras > Touch, and switch Vibrate when I tap the navigation

keys. on or off . Changing the vibration setting for incoming calls doesn’t affect the

vibration of the keys.

Transfer content to your Lumia phone

Learn how to transfer content to your Lumia phone.

Transfer content to your new Lumia phone

There are nifty ways to transfer your photos, videos, and other important stuff from your old to your new phone.

These instructions may not apply to all phone models and manufacturers.

You may need to install some apps on your phone or computer for the transfer. Depending on what you need to install and how much content you are transferring, the transfer may take a while.

Some file formats may not be transferred. Some third-party converter apps may be available to convert the files to a format that can be transferred.

For more information, go to www.microsoft.com/mobile/switch-easy.

Copy contacts

Have your nearest and dearest instantly at your fingertips. Use the Transfer my Data app to easily copy your contacts, text messages, and pictures from your old phone. The app does not work with all phone models.

Tip: If your old phone is a Lumia, or if you have previously backed up your contacts to

your Microsoft account, to import your contacts from the service, just sign in to your account on your phone. The contacts are imported automatically.

Your old phone needs to support Bluetooth. The contacts on your old phone need to be stored in the phone memory, not on the SIM.

1. On your old phone, switch Bluetooth on, and make sure the phone is visible to other devices.

2. On your new phone, tap Transfer my Data.

3. Tap continue, and switch Bluetooth on.

4. Select your old phone from the list of found devices, and follow the instructions shown on

both phones.

If your contacts are written in a language that is not supported by your new phone, the contact info may not be shown correctly.

If you don't yet have the Transfer my Data app, you can download it from

www.microsoft.com.

Transfer content using your Microsoft account

If your old phone is a Lumia, the easiest way to transfer your contacts, calendar, and text messages to your new Lumia phone is your Microsoft account.

Make sure that you have set up a Microsoft account on your old and on your new Lumia phones. If you don't have a Microsoft account set up on your new Lumia phone yet, swipe down from the top of the screen, tap All settings > Accounts > Your email and accounts > Sign in with a Microsoft account instead, and create a Microsoft account following the instructions shown on the screen.

1. On your old phone, make sure you back up all the content you want to move to your new phone.

To learn more about how to back up your phone, go to support.microsoft.com, and browse to the instructions for Windows phones.

2. On your new Lumia phone, sign in to your Microsoft account.

The backed up content is automatically transferred to your new Lumia phone.

Tip: You can also transfer photos, videos, or other files from your old phone to your new Lumia. On your old phone, add the files you want to OneDrive.

Transfer content using OneDrive

Upload your Office documents, photos, and videos to OneDrive to easily transfer them from your old phone to your new Lumia phone.

To easily upload and manage your content in OneDrive, download and install the OneDrive app from:

• Google Play for an Android phone

• App Store for an iPhone

• Store for Windows phones (if not already in phone)

• Mac App Store for an Apple Mac

• support.microsoft.com for your PC

You need a Microsoft account to sign in to OneDrive.

OneDrive may not be available for all phone models.

1. On your old phone, open the OneDrive app.

2. Upload the files you want to transfer to your new phone.

You can now sign in to OneDrive with your Microsoft account to access your content on any device and download it when you need it.

Transfer content from a Symbian or S40 phone

Use Nokia Suite to transfer your contacts, calendar entries, music, and photos from a Symbian or S40 phone to your Lumia phone.

Make sure you have the latest Nokia Suite installed on your PC. You can download it from www.microsoft.com/mobile/nokiasuite.

You need a Microsoft account to sign in to OneDrive.

1. Use a compatible USB cable to connect your Symbian or S40 phone to your PC.

2. Open Nokia Suite on your PC.

3. Select Copy content to Nokia Lumia, sign in to your Microsoft account, and follow the

instructions shown on your computer. Your content is copied to OneDrive. Your photos are copied to the folder in OneDrive, and your contacts and calendar events to your Outlook.com account.

4. To access your photos, on your Lumia phone, tap Photos. To access other files, such as your music, on the start screen, tap OneDrive. Your contacts and calendar events are synced automatically.

Tip: Your Symbian or S40 phone doesn’t support Nokia Suite? Or want to transfer other content, such as your videos? You can also connect your phone to your computer and drag and drop the files you want to transfer onto your computer. If you have the OneDrive desktop app, drag and drop the files straight to the OneDrive folder for automatic upload.

Transfer Outlook content from an Android phone or iPhone

Use your Microsoft account to transfer your Outlook emails, contacts, and calendar entries from your Android phone or iPhone to your new Lumia.

You need the Microsoft Outlook app on your Android phone or iPhone.

1. On your old Android phone or iPhone, add your Google or iCloud account to your Outlook app. Make sure all the content you want to transfer to your new phone is synced to your account.

2. On your new Lumia, tap Outlook Mail > Get started > Add account.

3. Sign in to your Google or iCloud account, and tap Ready to go.

Your emails, contacts, and calendar entries are automatically synced to your new phone. It may take a while before the content is available.

Tip: You can also transfer photos and videos from your old phone to your new Lumia. On your Android phone or iPhone, install the Microsoft OneDrive app, sign in to the app using your Microsoft account, and add the files you want to OneDrive.

For more information on how to sync your content using the Outlook app, go to

support.microsoft.com, and browse to the instructions for Windows phones.

Select the content you want to sync to your Lumia Tap Outlook Mail > > Accounts. Select an account, tap Change mailbox sync settings, and select what you want to sync under Sync Options.

Basics

Learn how to get the most out of your new phone.

What’s new in this release?

Check some of the key things in this release at a glance.

• Set up Windows Hello Beta, a biometric authentication feature, and unlock your phone

with one look.

• Add a full-size background photo to your start screen and apps menu.

• Find your recently installed apps easily at the top of the apps menu.

• Find your settings quickly in the new setting groups.

• Expand the shortcut view to find more shortcuts in the action center.

• Act quickly on your notifications in the action center. For example, reply to a text message

without opening the Messaging app.

• With the Hey Cortana voice activation, you can wake Cortana up just by saying Hey

Cortana.

• Connect your phone to a nearby monitor, keyboard, or a mouse, and use you phone like

a PC with Continuum.

• Check out the new Get started app, or use Cortana to find the information you need.Check

out the new Get started app, or just tap the search key to find the information you need.

Get to know your phone

Your phone has 2 views: the start screen and the apps menu. To switch between the views, simply swipe left or right.

Start screen: The animated live tiles show your missed calls and received messages, the latest news and weather forecasts, and more. Updates of your pinned contacts are shown on the tile, and you can view your contacts' details directly on the start screen.

Apps menu: All your apps are listed here, all neatly ordered. If you have a lot of apps, to look one up, tap the search bar at the top of the screen. You can easily see your recently installed apps at the top of the apps menu.

Switch between views and apps

Not all your apps are on the start screen – swipe to the apps menu to find them. Or check what’s already running on your phone and switch between the apps.

To see all the apps on your phone, on the start screen, simply swipe left. To return to the start screen, swipe right.

Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the first letter or character for the app you want.

View, switch between, and close open apps

To view the open apps, tap and hold the back key . To switch to an app, tap the app you want. To close the apps you no longer need, tap .

+ 106 hidden pages

Nokia Lumia 950 AT&T User manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

For your safety

Get started

Keys and parts

Insert the SIM and memory card

Remove the SIM and memory card

Turn the phone on

Lock the keys and screen

Charge your phone

Charge your phone with a USB charger

Change the volume

Connect the headset

Antenna locations

Your first Lumia?

Learn more about your phone

Set up your phone

Explore your tiles, apps, and settings

Navigate inside an app

Use the touch screen

Back, start, and search keys

Transfer content to your Lumia phone

Transfer content to your new Lumia phone

Copy contacts

Transfer content using your Microsoft account

Transfer content using OneDrive

Transfer content from a Symbian or S40 phone

Transfer Outlook content from an Android phone or iPhone

Basics

What’s new in this release?

Get to know your phone

Switch between views and apps