NOKIA A032
TROUBLE SHOOTING GUIDE
© NOKIA INC | File: a032trbsv2.doc | Date: 15.08.01
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Contents
1. STARTUP PROBLEMS...................................................................................................................3
1.1 INITIALIZATION ERROR CODES ...............................................................................................3
1.1.1 INFO LED ERROR CODES EXPLAINED............................................................................4
1.2 USING THE INITIALIZATION LOG FILE .....................................................................................5
1.2.1 AN EXAMPLE LOG FILE .....................................................................................................5
1.2.2 REAL-TIME TROUBLESHOOTING VIA THE SERIAL PORT.............................................6
2. PROBLEMS WHEN JOINING THE NETWORK .............................................................................6
2.1 ASSOCIATING.............................................................................................................................6
2.1.1 NETWORK NAME................................................................................................................6
2.1.2 WEP......................................................................................................................................6
2.1.3 NID LIST...............................................................................................................................7
2.1.4 RADIO CARD.......................................................................................................................7
2.2 JOINING THE NETWORK ...........................................................................................................7
3. RESETTING FACTORY DEFAULTS..............................................................................................8
4. GENERAL ACCESS POINT TRO UBLES HO OTING ......................................................................8
4.1 WEB MANAGEMENT CHANGES................................................................................................8
4.2 INTERNET ACCESS WITH FIXED IP ADDRESSES ..................................................................8
4.3 ACCESS POINT AS A DHCP SERVER ......................................................................................9
5. TROUBLESHOOTING DIAL-UP CONNECTIONS..........................................................................9
5.1 DIALING PHASE..........................................................................................................................9
5.2 LCP PHASE................................................................................................................................10
5.3 AUTHENTICATION PHASE (LOGGING IN)..............................................................................11
5.4 IPCP PHASE..............................................................................................................................11
Legal Notice
Copyright © Nokia Internet Communications Inc 1999. All rights reserved. Nokia and Nokia
Connecting People are registered trademarks of Nokia Corporation. Windows is a registered
trademark of Microsoft Corporation. Other product and company names mentioned herein may be
trademarks or trade names of their respective owners.
Nokia operates a policy of continuous development. Therefore we reserve the right to make changes
and improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data, or income or any direct,
special, incidental, consequential or indirect damages howsoever caused.
© NOKIA INC | File: a032trbsv2.doc | Date: 15.08.01
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INTRODUCTION
This document is intended to resolve common problems that may occur whilst using the Nokia A032
Access Point. It offers useful advice on avoiding general problems and preventing their re-occurrence.
This document is not intended to replace the User Manual but should be read in conjunction with it.
1. STARTUP PROBLEMS
This section provides on troubleshooting advice on Access Point initialization (startup) problems.
1.1 INITIALIZATION ERROR CODES
If the initialization procedure fails an error code should be displayed on the info LED’s and the alert
LED will remain on.
The code should be read from left to right. To identify the code write down each LED as a '1' or '0'
depending on its state (on = 1).
For example the pattern:
on on off off on off
would be written:
110010
The table below lists the error codes (a more detailed explanation of each code is given in the section
below the table.
Code Meaning Log Text
100001 Bad code image <none>
110000 Bad PCMCI A har d ware PCMCIA hardware failure
110001 No PCMCIA No PCMCIA card detected
110010 Bad PCMCIA card Non-compatible PCMCIA card
110011 Bad radio (does not initialize) Cannot initialize radio
001000 Bad DRAM (stuck address) Memory error type 1
001001 Bad Ethernet RAM (stuck address) Memory error type 2
001010 Bad CMOS Memory Configuration error - default loaded
101000 LAN controller error LAN Interface Error
011000 Bad configuration Configuration error
011001 Bad Manuf ac turer 's info Bad unit checksum
011010 Bad log sector Log sector bad — recovered
011011 System error System fault
© NOKIA INC | File: a032trbsv2.doc | Date: 15.08.01
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1.1.1 info LED error codes explained
100001: Bad code image
This error message indicates that the flash memory firmware is invalid or corrupted. Correct
firmware is loaded at the factory prior to shipment. Therefore this problem may be the result of a
problem during an upgrade procedure. Appendix D of the printed Nokia A032 Wireless LAN
Access Point User Guide or the A032_User_Guide.pdf file describes methods for reloading the
firmware. If these procedures fail to solve the problem there may be a failure in the unit and it
may need to be repaired by dealer.
110000: Bad PCMCIA hardware
Indicates that there is a failure of the PCMCIA slot. Unit must be repaired by dealer.
110001: No PCMCIA
Indicates that no PCMCIA card has been detected. This will occur if the PCMCIA slot is empty
or the radio card did not seat properly. Ensure that the radio card is aligned correctly and
pressed firmly all the way into the slot. You may intentionally power up the access point without
the radio for certain diagnostic tasks or to configure only using the LAN connection. This error
message will appear briefly and then the initialization will complete without the radio card.
110010: Bad PCMCIA card
Indicates that the PCMCIA card is not compatible with the Nokia A032. This may be because it
is not a radio card or because it is an incompatible radio card. Ensure that the Nokia C110 or
C111 radio card has been inserted into the PCMCIA slot.
110011: Bad radio (does not initialize)
Indicates that the PCMCIA radio card does not respond to initialization requests. This may
indicate that the card is faulty. Try using an alternative radio card, ensuring that the radio card
used is a Nokia C110 or C111.
001000: Bad DRAM (stuck address) and
001001: Bad Ethernet RAM (stuck address)
Indicates a hardware memory problem in the unit. Unit must be repaired by dealer.
001010: Bad CMOS memory
Indicates that the configuration memory had a checksum error. This memory is used to store
the optional settings for the unit. If a checksum error is encountered the Nokia A032 will
automatically re-load the default configuration parameters.
101000: LAN controller error
Indicates failure of the Ethernet interface. Unit must be repaired by dealer.
011000: Bad configuration
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