Nokia 6270 Service Manual Level 1-2

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CONFIDENTIAL

SERVICE MANUAL

Level 1&2

RM-56

Transceiver characteristics:

Approved 2.0

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25.11.2005

BAND: Quad-band phone for GSM 850/900/1800/1900MHz

CAMERA: 2 Mega pixel camera with landscape camera mode and

Flashlight

DISPLAY: Active matrix color display with 262.144 colors,

resolution 320 x 240 pixel

BLUETOOTH

IRDA

FM RADIO

CARD TYPE: miniSD™

CONNECTOR: Pop Port connector

AUDIO: 2 IHF speaker for 3D-stereo sound effects

Transceiver with BL-5c 900mAh Li-Ion battery pack

Talk time Standby Note

up to 3-5h up to 8days

Depends on network

parameters

Environmental characteristics:

• Lead-free soldered

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TABLE OF CONTENTS

10.

11.

12.

INTRODUCTION 3

GENERAL REPAIR INFORMATION 4

PATHFINDER FOR WORKSHOP STAFF 5

EXPLODED VIEW AND COMPONENT DISPOSAL 6

SPARE PARTS OVERVIEW 7

SPARE PARTS LIST 8

SERVICE TOOLS 9

SW-UPDATE 11

DISASSEMBLY INSTRUCTION (UPPER PART) 12

DISASSEMBLY INSTRUCTION (LOWER PART) 15

LEGEND FOR QUICK TROUBLE SHOOTER 20

QUICK TROUBLE SHOOTER PART 1 21

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13.

14.

15.

16.

17.

18.

19.

20.

21.

QUICK TROUBLE SHOOTER PART 2 22

QUICK TROUBLE SHOOTER PART 3 23

QUICK TROUBLE SHOOTER PART 4 24

CAMERA GONOGO TEST 25

BLUETOOTH & INFRARED TEST 26

GONOGO TEST 27

BATTERY TEST 27

FORWARDING OF REPAIRS 28

ESD PROTECTION REQUIREMENTS 29

CHANGE HISTORY

Status Version No. Date Comments

Draft 0.1 09.11.2005 Initial draft

Approved 1.0 17.11.2005 Approval

Approved 2.0 25.11.2005 Quick Trouble Shooter added

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INTRODUCTION1.

The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors may exist. If you find any errors or if you have further suggestions, please notify NOKIA using the address below: mailto:cc-ts-rc.documentation@nokia.com

Please keep in mind also that this documentation is continuously being updated and modified, so watch always out for the newest version.

Warnings and Cautions

Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:

Warnings:

CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND

1. ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED

2. IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE

3. FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

Cautions:

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.

3. Use only approved components as specified in the parts list.

4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.

5. Ensure all cables and wires are repositioned correctly.

Electrostatic discharge can easily damage the sensitive components of electronic products. Therefore every Service Supplier has to take care of all precautions, which are mentioned in the service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD Protection Requirements in this Service Manual.

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GENERAL REPAIR INFORMATION2.

In this section the technician will get some general hints how to carry out repairs:

To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support--> Phones,

• by selecting the Phone Model. Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and connecting

• your wristband. Use gloves to avoid corrosion and fingerprints.

• Protect windows and displays with a film to avoid dust and scratches.

• When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).

• When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass fiber

• pencil because it scratches the surface and will lead later on to corrosion. Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are not

• soldered. When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency leakage

• can have an influence on the device. Always use original NOKIA spare parts.

• Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connectors or

• switches) and resolder them if necessary (Level 2 only). Remove redundant soldering flux after repair.

• Meet the torque requirements when assembling the unit (see also the document “torques for transceiver assembly”

• on NOKIA Partner Web Site/NOKIA Online). Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains about

• charger function, please test the phone with your own charger to be sure if phone or charger causes the malfunction. A SIM card is needed for all GoNoGo tests.

• When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the appropri-

• ate part code from the assembly, if needed. Please be aware that some malfunctions could be software related and solved by an update.

•

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There are several documents available on NOL, which have to be followed:

•

• First, take care for the latest content pages of Service Bulletins, which are always available for each folder on NOKIA

• Online. This is also important to recognize, if existing documents have become invalid.

• The service level indicator at the bottom of each document tells the appropriate destination.

•

Downloads > Support Library >

1. Instructions

2. General Service Bulletins

3. Product related documents

4. Spare Part Service Bulletins

5. Service Tools Service Bulletins

6. Common Software Service Bulletins etc,…

Use General SB-217 as a reference or overview.

Please also check NOKIA Online (NOL) for latest news and files on a regular basis.

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PATHFINDER FOR WORKSHOP STAFF3.

In addition to the information in this Service Manual, there are several instructions and information, which have to be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia content, like video clips or interactive tutorials.

It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see “Latest files in Support Library”). Every new information has to be processed and implemented as soon as possible. When logged into NOL you can also find needed information in different folder like:

Support Library Phones

Service Manuals Service Bulletins Software Repair Information

Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online

Online Troubleshooting

Former NOKIA CarePoint content, such as

• Product information

• Videos – Disassembly/Assembly

•

can be found on

NOKIA Online

Care Services

Training

Phone Models

Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the phone:

Overview & Guides

Basic information about the phone,

features and technologies

Disassembly & Assembly

Instructions how to disassemble and

assemble the phone

Troubleshooting

Step-by-step instructions on how to locate and repair the most common

problems with the phone

To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.

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ELECTRO

SILICON METAL

PLASTIC

PWB

COVER

BATTERY COVER

I236

A-COVER

I001

LCD

I007

KEYMAT COVER ASSY I201

MAIN FLEX

I104

CAMERA

I210

ENGINE MODULE

(NOT SUPPLIED)

I207

KEYMAT I202

FUNCTION KEYMAT I002

6XSCREWS

M1.6X4.0 T6+

I003

6XSCREWS M1.6X4.0 T6+ I227

SPRING (A4) I101

MAGNET (A4)

I102

RF SHIELDING LID

I204

RETU-TAHVO SHIELDING LID I209 BB SHIELDING LID I208

BT SHIELDING LID I205

FLASH SHIELDING LID

I206

DOMESHEET I203

TYPE LABEL (LEVEL 3/4 only) I226

BACK COVER (A7) I228

CAMERA LENS (A7) I229

IR LENS (A7) I234

SD DOOR (A7) I235

FLASH LENS (A7) I230

VOLUME KEY (A7) I231

CAMERA KEY (A7) I232

POC KEY (PUSH TO TALK OVER CELLULAR (A7) I233

POWER BUTTON (A5)

I212

IHF SPEAKER RIGHT (A6)

I214

IHF SPEAKER LEFT (A6)

I213

IHF SPEAKER ADHESIVE (A6)

I215

VIBRA (A6) I216

DC-JACK (A6) I217

C-COVER (A6)

I220

LED FLASH LIGHT (A6)

I225

MICROPHONE (A6) I218

SIDE KEY FLEX ASSY (A6) I219

A1= UI PWB ASSY A2= LCD FRAME ASSY A3= UPPER PWB ASSY A4= SLIDE MODULE ASSY A5= TOP COVER ASSY A6= C-COVER ASSY A7= BACK COVER ASSY

= only available as assembly

METAL DECK (A6) I221

ANTENNA FLEX FOIL (A6)

I224

POWER BUTTON DOME (A6)

I223

TOP COVER (A5)

I211

DOMESHEET (A1) I004

UI PWB (A1) I005

LED (A1) I006

MAIN FLEX

CONNECTOR (A3)

I010

EARPIECE (A2)

I008

FRAME (A2) I009

LCD CONNECTOR (A3) I012

UI PWB CONNECTOR (A3) I011

UPPER PWB (A3)

I013

SLIDE MECHANISM (A4) I103

SIM DOOR (A6) I222

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EXPLODED VIEW AND COMPONENT DISPOSAL4.

Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.

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A7 = BACK COVER ASSY

A5 = TOP COVER ASSY

A4 = SLIDE MODULE ASSY

A6 = C-COVER ASSY

A1 = UI PWB ASSY

A2 = LCD FRAME ASSY

A3 = UPPER PWB ASSY

BATTERY COVER I236

A-COVER I001

LCD I007

KEYMAT COVER ASSY I201

MAIN FLEX I104

CAMERA I210

ENGINE MODULE (NOT SUPPLIED) I207

KEYMAT I202

FUNCTION KEYMAT I002

6XSCREWS M1.6X4.0 T6+ I003

6XSCREWS M1.6X4.0 T6+ I227

SPRING (A4) I101

MAGNET (A4) I102

RF SHIELDING LID I204

RETU-TAHVO SHIELDING LID I209

BB SHIELDING LID I208

BT SHIELDING LID I205

FLASH SHIELDING LID I206

DOMESHEET I203

TYPE LABEL (LEVEL 3/4 only) I226

SLIDE MECHANISM (A4) I103

BACK COVER (A7) I228

CAMERA LENS (A7) I229

IR LENS (A7) I234

SD DOOR (A7) I235

FLASH LENS (A7) I230

VOLUME KEY (A7) I231

CAMERA KEY (A7) I232

POC KEY (PUSH TO TALK OVER CELLULAR (A7) I233

POWER BUTTON (A5) I212

IHF SPEAKER RIGHT (A6) I214

IHF SPEAKER LEFT (A6) I213

IHF SPEAKER ADHESIVE (A6) I215

VIBRA (A6) I216

DC-JACK (A6) I217

C-COVER (A6) I220

LED FLASH LIGHT (A6) I225

MICROPHONE (A6) I218

SIM DOOR (A6) I222

SIDE KEY FLEX ASSY (A6) I219

A1= UI PWB ASSY A2= LCD FRAME ASSY A3= UPPER PWB ASSY A4= SLIDE MODULE ASSY A5= TOP COVER ASSY A6= C-COVER ASSY A7= BACK COVER ASSY

= only available as assembly

METAL DECK (A6) I221

ANTENNA FLEX FOIL (A6) I224

POWER BUTTON DOME (A6) I223

TOP COVER (A5) I211

DOMESHEET (A1) I004

UI PWB (A1) I005

LED (A1) I006

MAIN FLEX CONNECTOR (A3) I010

EARPIECE (A2) I008

FRAME (A2) I009

LCD CONNECTOR (A3) I012

UI PWB CONNECTOR (A3) I011

UPPER PWB (A3) I013

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SPARE PARTS OVERVIEW5.

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SPARE PARTS LIST6.

Please exchange this page (placeholder) with latest corresponding Service Bulletins (spare parts, SWAP units and service tools) from NOL!

This will ensure, that you are using up-to-date order codes only.

Therefore Service Bulletins have to be checked from NOL on daily basis.

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SERVICE TOOLS7.

FLS-4S incl. ACF-8, Driver and User Guide Dongle and flash device incorporated into one package, developed specifically for POS use.

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ACF-8 Universal Power Supply is used to power FLS-4S.

Travel Charger ACP-12 Small and lightweight charger for fast charging of your phone battery.

Internal Battery BL-5C Inserted under the back cover, this Li-Ion 900 mAh battery provides power in a lightweight package.

Headset HS-23 Small and lightweight stereo headset with handsfree functionality, volume control, Push to talk support, and comfortable earpieces for listening to the FM radio or MP3 player in compatible phones.

SS-15 Camera removal tool. One side is for disassembly, the other side for assembly.

RJ-76 Soldering Jig

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Lead-free Solder Wire

Mandatory for lead-free products (Level 2 only).

0772040 NMP Standard Toolkit

NOKIA opening tool SRT-6 NOKIA No. 0770431

• Tonichi torque driver NOKIA No. 6901525

•

Hoya micro Fibre cloth MX304

• Dastex gloves S, M, XL

• Artilux goggles AH166

• Wera bit T5 867/4TX 5x50

•

Wera 867/4 6IP; 50mm (Torx 6 PLUS®)

• Wera bit T6 867/4TX 6x50

• Wera 867/1 5IP; 25mm (Torx 5 PLUS®)

• Wera bit T6 PLUS® 867/4TX 6IP

•

Facom side cutter 416E

•

Facom T5 driver SP.14032

• Facom T6 driver SP.14033

• Facom slot screwdriver AEF. 2x35.E

•

Wetec tweezers 7abb SA-ESD

•

Wetec tweezers 22 SA-ESD

• Wetec tweezers 13 SA-SMD ESD

• Wetec tweezers PSF SA-ESD

• Wetec ESD brush E1211

•

Kaiser Fototechnik airbrush 6315

•

Wetec dental tool DEM83266/0

•

RS Components Scissors 323-5732

•

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SW-UPDATE8.

Flash Concept – (Point of Sales)

To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the latest version of flash software, which is available on

NOKIA Online.

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DISASSEMBLY INSTRUCTION (UPPER PART)9.

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1. Needed tools for disassembly and assembly.

3. Protect the camera window with a plastic film.

2. Protect the window with a plastic film.

4. Remove the Battery Cover. Ensure that no battery is still inserted.

5. Carefully release the shown plastic clips from the bottom side.

7. Continue on the opposite side. 8. After releasing both clips shift out the unit.

6. Prevent scratching the surfaces. Do not shift the SRT-6 along the sides.

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9. Now lift the lower side and hold it in this position.

11. Release the clips on the opposite side, too.

10. Carefully release the upper clips of the A-Cover with a slotted screwdriver.

12. The separation of the parts becomes easy if all clips are released correctly.

13. Protect the inner side of the window with a plastic film and separate the Function Keymat.

15. Remove 2 Torx Plus® size 6 screws in the order shown.

For assembly, use the reverse order and a torque of 14 Ncm.

14. Protect the LCD with a plastic film, too.

16. All screws in this phone must be renewed after removal.

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17. Remove the UI PWB.

19. Remove 4 Torx Plus® size 6 screws in the shown order.

For assembly use the reverse order and the torque of 14 Ncm.

18. Open the flex connector.

20. Remove the LCD Frame Assy.

21. Separate the LCD from the Frame.

23. Carefully open the Main Flex Connector.

22. Release the clips and lift out the Upper PWB Assy. Bear in mind that the PWB is still connected with a flex foil.

24. Remove the Upper PWB.

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DISASSEMBLY INSTRUCTION (LOWER PART) 10.

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1. Needed tools for disassembly and assembly.

3. Protect the camera window, too.

2. Protect the window with a plastic film.

4. Remove the Battery Cover. Ensure that no battery is inserted.

5. Release the clips of the Keymat with the SRT-6 as shown.

7. Separate the Keypad.

6. Ensure that all clips are released.

8. Remove the 2 Torx Plus® size 6 screws in the order shown. For assembly use the reverse order and a torque

of 14 Ncm.

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9. Note that all screws used in this phone must be renewed after removal.

11. After releasing the clips, the Keymat Cover Assy can be removed easily.

10. Release the plastic clips of the Keymat Cover Assy.

12. Remove the screw. For assembly use a torque of 14

Ncm.

13. Release the clips of the Back Cover Assy on both sides as shown.

15. The keys are not fixed any more. Do not loose them.

14. Carefully lift the Back Cover Assy from one side first. Place the connector side first when reassemble.

16. Carefully push out the hinge from the SD Door at the shown side first.

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17. Now pull out the other side.

19. Remove the 3 screws in the order shown. For assembly

use the reverse order and a torque of 14 Ncm.

18. Release the Flash Light with the SRT-6.

20. Remove the Top Cover Assy.

21. Push out the Power Button.

23. Open the connector of the Main Flex. 24. Open the connector of the Side Key Flex Assy.

22. Lift out the Engine Module. Bear in mind that the Main Flex is still connected.

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25. Release the plastic clips as shown.

27. Use the SS-15 camera removal tool to remove the

Camera.

26. Lift out the Engine Module and place it into the rework jig.

28. Place the tool and push it down carefully. Fix the Cam-

era.

29. Now pull the Camera upwards. For assembly mind the

correct position and use the assembly side of the SS-15.

31. Remove the DC-Jack with the DC plug.

30. Lever out the Vibra.

32. Remove the Microphone with the dental tool.

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33. Lever out both IHF Speakers.

35. Peel up the Adhesive residues with tweezers. Always

use new ones when reassemble.

34. The IHF Speaker Adhesives will be destroyed.

36. Ensure that no residues remain when replacing the IHF Speakers.

37. Peel up the Side Key Flex Assy with angled tweezers at the shown side first.

39. Continue with the larger part. Peel it up slowly to prevent adhesive residues.

38. For Assembly note the 2 guide pins while placing a new

Side Key Flex Assy.

40. For Assembly mind the correct positioning of the

Side Key Flex Assy.

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LEGEND FOR QUICK TROUBLE SHOOTER11.

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QUICK TROUBLE SHOOTER PART 112.

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QUICK TROUBLE SHOOTER PART 213.

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QUICK TROUBLE SHOOTER PART 314.

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QUICK TROUBLE SHOOTER PART 415.

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CAMERA GONOGO TEST16.

Before starting the GoNoGo test, check that camera window is clean. If not, clean the window with cloth.

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• Press the red End button to reach the Home Menu

• Select Menu

• Select Media

• Select Camera

• Press Capture or use the Camera Key to take a photo

This Image will be saved to Gallery into the Photos folder automatically.

Test was successful, if the Image appears on your Display. The camera is ok.

• Select Delete

• Select Yes

• Press the red End button to reach the Home Menu

If the test is failed see Quick Trouble Shooter.

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BLUETOOTH & INFRARED TEST17.

Bluetooth test

You need another Bluetooth device (e.g. 6230) to do a GoNoGo test. Make sure that Bluetooth is activated in the reference unit. The distance of the devices should be not more than 5m from each other.

Infrared test You need another infrared device (e.g. 6230) to do a GoNoGo test. The infrared windows of the devices must be directed to each other and should have a distance of approximate 15 cm. Make sure that infrared is activated in receiver device.

Warning: Do not point the IR (infrared) beam at anyone’s eye or allow it to interfere with other IR devices. This device is a Class 1 Laser product.

Reference unit, Bluetooth /infrared activated Test unit

Settings on the test unit:

• Press the red End key to reach the Home Menu

• Select Names

If phone and SIM memory is empty, create one new entry.

• Select an entry and select Details

• Select Options

• Select Send business card

A) - for infrared test: Select Via infrared

If sending of business card fails, make sure again that infrared windows are directed to each other and infrared is

activated in reference unit. Then try again sending.

Test was successful, if you get the message “Business card received” on the Reference unit.

You will not get a conrmation on sender device.

B) - for Bluetooth test: Select Via Bluetooth

 Search window appears and shows all Bluetooth units in range.

 Choose one unit and press Select

 Press Accept on the Reference unit.

 Test was successful, if you get the message “Business card received” on the Reference unit.

• Press red End key of the Test unit to reach the Home Menu

Note: If the Bluetooth is activated, switch it off!

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GONOGO TEST18.

After the optical check, a GoNoGo test has to be carried out if the unit has been unscrewed to guarantee the functionality of the phone.

Please refer to the actual information on NOKIA Online. When using delivered tester support les, take care of the

right setup according to the tester type and product type. Please refer to “Recommended Service Equipment” on NOKIA Online.

Mobile Phone Tester

BATTERY TEST19.

A battery tester lets you test the capacity of NOKIA batteries.

Please refer to the actual information on NOKIA Online.

http://www.astratec.co.uk/

http://www.cadex.com/

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FORWARDING OF REPAIRS20.

When it is necessary to forward of repairs to appropriate service supplier with higher service level we recommend using the offered swap phone cartons as described in Spare Parts SB-004.

Always Protect the window with a protection lm. Put the unit under the stretch lm.

Add repair documentation e.g. lled-in service note

into the swap carton.

There are two different sizes of swap cartons for common mobile phones.

Fold the swap carton as shown in Spare Parts SB-004.

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CMO Operations & Logistics WW Competence Transfer Multimedia Creation & Support CONFIDENTIAL

ESD PROTECTION REQUIREMENTS21.

Please refer to the NOKIA Online document Service Supplier Requirements in folder General instructions.

Approved 2.0

MGR

25.11.2005

USE Conductive bags and boxes USE ESD compatible service tools USE Conductive wastebaskets USE ESD gloves when handling PWBs/PCBs USE Cleaning material without changing el. Characteristics USE Grounded service equipment, i.e. soldering station USE ESD clothes such as coat or frock

The video covers general issues concerning Electro-Static Discharge (ESD)

NO Smoking NO Drinking NO Eating NO Dust NO Useless Items NO Normal pressured air for cleaning modules/

displays