Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 02.12.2002
PAGE 2 (19) Approved 1.0
SQX 00589-en MWy
Introduction
The purpose of this document is to help Nokia service levels 1 and 2 workshop
technicians to carry out service to Nokia 6100. This Service Manual is to be used only by
authorized Nokia service partners, and the content of it is confidential. Please note that
Nokia provides also other guidance documents (e.g. Service Bulletins) for service
partners, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some
errors may exist. If you find any errors or if you have further suggestions, Nokia should
be notified. Please keep in mind also that this documentation is continuously being
updated and modified, so watch always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance
including important safety information. Note also the following:
Warnings:
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT
SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF
ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF
ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS
ETC.
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A
PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER
ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is
worn.
3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and
alignment. Ensure all cables and wires are repositioned correctly.
6. All PC’s used with NMP Service Software for this produce must be bios and operating system ”Year
2000 Compliant”.
12. SERVICE NOTES.................................................................................................................................... 18
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 02.12.2002
PAGE 8 (19) Approved 1.0
SQX 00589-en MWy
3. INFRARED GONOGO TEST
You need another infrared device (e.g. 6310i) to do a GoNoGo test. The infrared windows
of the devices must be directed to each other and should have a distance of approximate
15 cm.
Test unit Reference unit
o From Home Menu, select
key. This displays Phonebook entries. If phone and
SIM memory is empty, create one new entry.
o Choose one phonebook entry and select
o
Select
o
Select
o Select
Sending in progress, please wait
o
o If sending of business card fails
, make sure again, that infrared
windows are directed to each other. If infrared is activated in reference device
try again sending.
,
o Test was successful, if you get this message on receiver device
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 02.12.2002
PAGE 9 (19) Approved 1.0
SQX 00589-en MWy
4. SW-UPDATE
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please
check always for the latest version of flash software, which is available on Nokia Partner Web Site.
Flash Concept – (Point of Sales)
It is very important to follow this insertion and
removal procedure, otherwise the contact pins
of Flash Adapter will be damaged.
Open SIM-Flap.
Insert Flash Adapter FLA-30 like a battery, start at
the battery connector side.
When removing the Flash Adapter, always start from
the bottom side of the unit.
Now, push down the bottom side of the phone, do
not use too much force.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 02.12.2002
PAGE 10 (19) Approved 1.0
SQX 00589-en MWy
5. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
o Before starting the repair you must take care of ESD precautions like being in your ESD-area and
connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a foil to avoid dust and scratches.
o When cleaning the pads you have to use a soft cloth and isopropanol. It is not allowed to use a glass fiber
pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts, which didn’t repair the failure, can be reused, if they are not soldered.
o Use always original Nokia parts or accessories.
o Meet the torque requirements when assembling the unit (see also the document “torques for transceiver
assembly” on Partner Websites).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer
complains about charger function, please test the phone with your own charger to be sure if phone or
charger causes the malfunction.
o When doing the Faultlogger entries, always note the Item code, which caused the malfunction. Also, fill in
the appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update
Following General Service Bulletins have to be followed:
SB-055 Common notice for good ventilation
SB-089: Don’t try to repair prototypes (indicated on Typelabel).
SB-107: Be sure that you have minimum hardware requirements in place.
SB-115: Handling of liquid damages.
SB-121: If one of your service tools cause malfunction, return the defective part.
SB-122: Soldering with manual hot air gun is totally forbidden because of the very sensitive µBGA
components and µVia technology.
SB-124 Service Policy for packaging serviced products
SB-131: Check these guidelines when refurbishing products.
SB-132: You can use a Golden Phone for inspecting your measuring equipment.
Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.
This legend is valid for all parts of the Quick Trouble Shooter
Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.
Only underlined components (e.g. I007) can be changed.
Follow the arrows step by step
Pads or contacts: Check optical and mechanical condition as well as corrosion. Clean if
necessary.
Measure component for electrical functionality and change, if needed.
No more actions possible, send product to the appropriate service partner with higher
service level.
The Shielding is attached with hooks at its backside. To
remove the Shielding from B-Cover you first have to
expand B-Cover. Then push Shielding upwards.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 02.12.2002
To remove IRDA-Frame from Antenna, SRT-6 can be used
to unlock the snap.
PAGE 12 (19) Approved 1.0
Remove Power Key.
SQX 00589-en MWy
Use also SRT-6 to remove the Antenna.
Use tweezers to pull up Microphone.
Use tweezers as lever when removing the Vibra Motor.
To remove the DC-Jack, place tweezers between the
spring contacts and under the Jack. You’ll need to use
additional force to pull the Jack upwards.
A straight bladed screwdriver can be used as lever to
remove the Release Spring.
Place connector between the markings and solder
first support angle. Is the position exactly, solder
the other
ins.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 02.12.2002
PAGE 17 (19) Approved 1.0
SQX 00589-en MWy
11. ESD PROTECTION REQUIREMENTS
Electrostatic discharge can easily damage the sensitive components of
electronic products. Therefore every Service Partner has to take care of
at least some precautions like ESD restricted area, floor, table, covering,
chair(s), shoes or arm wrist.
Nokia Mobile Phones Customer Care EMEA
Technical Services, Repair Concepts Confidential 02.12.2002
PAGE 18 (19) Approved 1.0
SQX 00589-en MWy
12. SERVICE NOTES
We recommend using Service Notes when shipping phones to other Service Partners. It
prevents the product from scratches, it is ESD-neutral and has the possibility to give
valuable feedback of the fault symptom through a structured form.
Please refer to the document Service Notes for faulty NMP transceiver on Partner Web
Site to get further information.