Customer Care DJk
Technical Services EMEA Confidential 07.01.2004
Repair Concepts
1. INTRODUCTION
The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out
service to Nokia 610 and Nokia 810. This Service Manual is to be used only by authorized Nokia service
partners, and the content of it is confidential. Please note that Nokia provides also other guidance
documents
(e.g. Service Bulletins) for service partners, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify Nokia using the address below:
mailto:cc-ts-rc.documentation@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch
always out for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance
including important safety information. Note also the following:
Warnings:
1.
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS,
EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE
DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
2.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
3.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY
INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A
PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER
ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.
PAGE 3 (11) Approval 2.0
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is
worn.
3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
4. Use only approved components as specified in the parts list.
5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and
alignment. Ensure all cables and wires are repositioned correctly.
6. All PC’s used with Nokia Service Software for this produce must be bios and operating system ”Year
2000 Compliant”.
Customer Care DJk
Technical Services EMEA Confidential 07.01.2004
Repair Concepts
2. GENERAL REPAIR INFORMATION
In this section the technician will get some general hints how to carry out repairs:
PAGE 4 (11) Approval 2.0
o To familiarize oneself with Nokia 610 or Nokia 810 read the user guide on
-> Phones, by selecting the Phone Model.
o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area
and connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a foil to avoid dust and scratches.
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer
complains about charger function, please test the phone with your own charger to be sure if phone or
charger causes the malfunction.
o Please be aware that some malfunctions could be software related and solved by an update.
www.Nokia.com -->Support-
These mention Service Bulletins have to be followed:
General
SB-065 Modified GSM phones
SB-089 Don’t try to repair prototypes (indicated on Type Label).
SB-107 Be sure that you have minimum hardware requirements in place.
SB-115 Handling of liquid damages.
SB-121 Return the defective part, if one of your service tools causes malfunction.
SB-124 Service Policy for packaging serviced products
SB-131 Check these guidelines when refurbishing products.
SB-135 Original Nokia Accessories
SB-148 Improvements to Faultlog Reporting Tool
SB-156 Packing Material
SB-163 Service handling of PWBs and PCBs during repair process
SB-164 New barcode for future products
SB-165 NMP Global Symptom Codes
SB-167 NMP Global Fault Codes (Level 1&2)
SB-203 New structure of General Bulletins
Service Tools
SB-011 NMP Standard Toolkit
Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.