Nokia 5000 Service Manual

Nokia Customer Care

Service Manual

RM-362; RM-363 (Nokia 5000)

Mobile Terminal

Part No: 9205778 (Issue 1)

COMPANY CONFIDENTIAL

Amendment Record Sheet

Amendment No Date Inserted By Comments

Issue 1 04/2008 Y Liu

RM-362; RM-363

Page ii COMPANY CONFIDENTIAL Issue 1

RM-362; RM-363 Copyright

Copyright

without the prior written permission of Nokia is prohibited. Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia

Corporation. Other product and company names mentioned herein may be trademarks or tradenames of their respective owners.

Nokia operates a policy of continuous development. Nokia reserves the right to make changes and improvements to any of the products described in this document without prior notice.

Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental, consequential or indirect damages howsoever caused.

The contents of this document are provided "as is". Except as required by applicable law, no warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.

The availability of particular products may vary by region.

IMPORTANT

This document is intended for use by qualified service personnel only.

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RM-362; RM-363

Warnings and cautions

Warnings

• IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/ MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.

• THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES, FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.

• OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

• BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.

Cautions

• Servicing and alignment must be undertaken by qualified personnel only.

• Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.

• Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

• Use only approved components as specified in the parts list.

• Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and alignment.

• Ensure all cables and wires are repositioned correctly.

• Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.

• During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise GSM or WCDMA PA may be damaged.

Page iv COMPANY CONFIDENTIAL Issue 1

RM-362; RM-363 For your safety

For your safety

QUALIFIED SERVICE

Only qualified personnel may install or repair phone equipment.

ACCESSORIES AND BATTERIES

Use only approved accessories and batteries. Do not connect incompatible products.

CONNECTING TO OTHER DEVICES

When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect incompatible products.

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RM-362; RM-363

Care and maintenance

This product is of superior design and craftsmanship and should be treated with care. The suggestions below will help you to fulfil any warranty obligations and to enjoy this product for many years.

• Keep the phone and all its parts and accessories out of the reach of small children.

• Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits.

• Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.

• Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.

• Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form inside, which may damage electronic circuit boards.

• Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.

• Do not paint the phone. Paint can clog the moving parts and prevent proper operation.

• Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or attachments could damage the phone and may violate regulations governing radio devices.

All of the above suggestions apply equally to the product, battery, charger or any accessory.

Page vi COMPANY CONFIDENTIAL Issue 1

RM-362; RM-363 ESD protection

ESD protection

Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing the phone.

Any product of which the covers are removed must be handled with ESD protection. The SIM card can be replaced without ESD protection if the product is otherwise ready for use.

To replace the covers ESD protection must be applied. All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity

discharge. All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside

any ESD Protected Area (EPA). Every repair action involving opening the product or handling the product components must be done under

ESD protection. ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area. For more information and local requirements about ESD protection and ESD Protected Area, contact your local

Nokia After Market Services representative.

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RM-362; RM-363

Battery information

Note: A new battery's full performance is achieved only after two or three complete charge and

discharge cycles!

The battery can be charged and discharged hundreds of times but it will eventually wear out. When the operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.

Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged battery will discharge itself over time.

Temperature extremes can affect the ability of your battery to charge. For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by leaving the

product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory available for the product). Do not attempt to discharge the battery by any other means.

Use the battery only for its intended purpose. Never use any charger or battery which is damaged. Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or

pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77° F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged. Batteries' performance is particularly limited in temperatures well below freezing.

Do not dispose of batteries in a fire! Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.

Page viii COMPANY CONFIDENTIAL Issue 1

RM-362; RM-363 Company Policy

Company Policy

Our policy is of continuous development; details of all technical modifications will be included with service bulletins.

While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email.

Please state:

• Title of the Document + Issue Number/Date of publication

• Latest Amendment Number (if applicable)

• Page(s) and/or Figure(s) in error

Please send to:

NOKIA CORPORATION Nokia Mobile Phones Business Group Nokia Customer Care PO Box 86 FIN-24101 SALO Finland E-mail: Service.Manuals@nokia.com

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Company Policy

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Page x COMPANY CONFIDENTIAL Issue 1

RM-362; RM-363 Nokia 5000 Service Manual Structure

Nokia 5000 Service Manual Structure

1 General Information 2 Service Devices and Service Concepts 3 Baseband Troubleshooting Instructions 4 RF Troubleshooting Instructions 5 Camera Module Troubleshooting 6 System Module Glossary

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Nokia 5000 Service Manual Structure

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Nokia Customer Care

1 — General Information

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RM-362; RM-363

General Information

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RM-362; RM-363 General Information

Table of Contents

RM-362/RM-363 product selection .......................................................................................................................1–5

Features...................................................................................................................................................................1–5

Hardware features ............................................................................................................................................1–5

Software features..............................................................................................................................................1–6

UI features..........................................................................................................................................................1–6

Mobile enhancements.......................................................................................................................................1–6

List of Tables

Table 1 Power.........................................................................................................................................................1–6

Table 2 Car...............................................................................................................................................................1–6

Table 3 Audio..........................................................................................................................................................1–7

List of Figures

Figure 1 RM-362/363 product picture ..................................................................................................................1–5

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General Information

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RM-362; RM-363 General Information

RM-362/RM-363 product selection

The RM-362 is the EU version of the telephone with a dual band transceiver unit designed for the GSM900 and GSM1800 networks.

The RM-363 is the US version of the telephone with a dual band transceiver unit designed for the GSM850 and GSM1900 networks.

Figure 1 RM-362/363 product picture

Features

Hardware features

• EGSM dualband 900/1800 for EMEA, APAC, China, LTA·

• GSM dualband 850/1900 for LTA

• Display: 320x240 TFT color display

• Codecs: HR, FR, EFR and AMR

• IHF Slim Malt 16mm Speaker

• Internal antenna

• Easy flash II system connector

• BT combined with FM radio

• 1.3 MPix camera

• Built-in Vibra

• GPRS: Class 6

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Software features

• OS: ISA

• UI Style: S40

• MIDP 2.0 Java, with latest APIs

• Browser: XHTML over TCP/IP (WAP 2.0 compliant)

• Video capture and playback (7.5fps, H.263; MPEG4)

• MMS 1.2

• English-Chinese dictionary for China/APAC

• E-mail Client 4

• Nokia Xpress audio messaging

UI features

• Douglas 8 UI style with 3 soft keysl

• Nokia Series 40 user interface

• MP3&AAC ringing tones & 24 polyphonic ringing tones

• Themes, colour games and wall papers

• Java games (downloadable)

• To-do list and Notes

• Countdown timer

• Phonebook image

• Menu with animated icons

• 2 font sizes are supported in the editor

• Calendar in day/week/month view

• Chinese lunar Calendar II (not for all regions)

• “Pulsating light” indicating missed call, unread messages, etc.

RM-362; RM-363

General Information

Mobile enhancements

Table 1 Power

Type Name

BL-4B Battery 700 mAh Li-Ion AC-3 Compact charger AC-4 Travel charger AC-5 Compact travel charger CA-44 Charger adapter DC-4 Mobile charger

Table 2 Car

Type Name

CK-15W Display car kit

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RM-362; RM-363 General Information

Type Name

CK-20W Multimedia car kit CK-25W Multimedia car kit

Table 3 Audio

Type Name

HS-38W Nokia bluetooth headset BH-202 HS-40 Headset HS-47 Stereo headset HS-50W Nokia bluetooth headset BH-300 HS-51W Nokia bluetooth headset BH-301 HS-52W Nokia bluetooth headset BH-201 HS-58W Nokia bluetooth headset BH-200 HS-68W Nokia bluetooth headset BH-203 HS-73W Nokia bluetooth headset BH-302 HS-78W Nokia bluetooth headset BH-100 HS-79W Nokia bluetooth headset BH-303 HS-80W Nokia bluetooth headset BH-208 HS-84W/88W Nokia bluetooth headset BH-204 HS-85W Nokia bluetooth headset BH-206 HS-86W Nokia bluetooth headset BH-207 MD-4 Mini speakers

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General Information

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Nokia Customer Care

2 — Service Devices and

Service Concepts

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Service Devices and Service Concepts

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RM-362; RM-363 Service Devices and Service Concepts

Table of Contents

Service devices........................................................................................................................................................2–5

CA-106DS ............................................................................................................................................................2–5

CA-111DS ............................................................................................................................................................2–5

CA-112DS ............................................................................................................................................................2–5

CA-41PS...............................................................................................................................................................2–6

CA-52PS...............................................................................................................................................................2–6

CA-58RS...............................................................................................................................................................2–6

DA-69 ..................................................................................................................................................................2–6

DAU-9S................................................................................................................................................................2–7

FLS-4S..................................................................................................................................................................2–7

FLS-5 ...................................................................................................................................................................2–7

FPS-10.................................................................................................................................................................2–8

JBV-1 ...................................................................................................................................................................2–8

MJ-168.................................................................................................................................................................2–9

PCS-1...................................................................................................................................................................2–9

PK-1.................................................................................................................................................................. 2–10

PKD-1 ............................................................................................................................................................... 2–10

RJ-230 .............................................................................................................................................................. 2–10

RJ-51 ................................................................................................................................................................ 2–10

RJ-72 ................................................................................................................................................................ 2–10

SA-93................................................................................................................................................................ 2–11

SRT-6................................................................................................................................................................ 2–11

SS-88................................................................................................................................................................ 2–11

SS-93................................................................................................................................................................ 2–11

ST-30................................................................................................................................................................ 2–12

ST-32................................................................................................................................................................ 2–12

SX-4.................................................................................................................................................................. 2–12

XCS-4 ................................................................................................................................................................ 2–12

XRS-6................................................................................................................................................................ 2–12

Service concepts .................................................................................................................................................. 2–13

POS flash concept with FLS-4S....................................................................................................................... 2–13

POS flash concept with FLS-5 ........................................................................................................................ 2–14

Flash concept with FPS-10............................................................................................................................. 2–15

RF-test/BB-tune concept with JBV-1............................................................................................................. 2–16

EM calibration concept with JBV-1................................................................................................................ 2–17

RF-test/BB-tune & flash concept with JBV-1, FPS-10................................................................................... 2–18

RF/BB tune& flash concept with MJ-137, FPS-10......................................................................................... 2–19

List of Figures

Figure 2 POS flash concept with FLS-4S............................................................................................................. 2–13

Figure 3 POS flash concept with FLS-5............................................................................................................... 2–14

Figure 4 Flash concept with FPS-10................................................................................................................... 2–15

Figure 5 RF-test/BB-tune concept with JBV-1................................................................................................... 2–16

Figure 6 EM calibration concept with JBV-1...................................................................................................... 2–17

Figure 7 RF-test/BB-tune & flash concept with JBV-1, FPS-10......................................................................... 2–18

Figure 8 RF/BB tune& flash concept with MJ-137, FPS-10 ............................................................................... 2–19

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RM-362; RM-363 Service Devices and Service Concepts

Service devices

The table below gives a short overview of service devices that can be used for testing, error analysis, and repair of product RM-362; RM-363. For the correct use of the service devices, and the best effort of workbench setup, please refer to various concepts.

CA-106DS Easy flash II cable The cable is used for connecting phone DC port to the flash prommer

FPS-10.

CA-111DS Easy flash II cable The cable is used for connecting phone DC port to either POS flashing

device FLS-4S or to the PROMMER box FPS-11.

CA-112DS Easy flash II cable The CA-112DS easy flash II cable is used for connecting phone DC port

to the PROMMER facilities (FLS-5, FPS-20).

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Service Devices and Service Concepts

CA-41PS Power cable Power cable for connection of e.g. the JBV-1 docking station to the

FPS-10 prommer box.

CA-52PS DC Cable The cable is used to connect JBV-1 docking station to the phone

charger jack for ADC/VCHAR/ICHAR calibration.

CA-58RS RF Cable This RF cable is used together with MJ-138 to connect to RF

measurement equipment.

DA-69 Docking station

adapter

The docking station adapter is used for this phone in combination with JBV-1. The adapter supports flashing and energy management calibration,

Features include:

• compatible with JBV-1

• easy phone attachment and detachment

• reliable phone locking

• switch for detecting phone

• replaceable SIM interface

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RM-362; RM-363 Service Devices and Service Concepts

DAU-9S MBUS cable The MBUS cable DAU-9S has a modular connector and is used, for

example, between the PC's serial port and module jigs, flash adapters or docking station adapters.

Note: Docking station adapters valid for DCT4 products.

FLS-4S Flash device FLS-4S is a dongle and flash device incorporated into one package,

developed specifically for POS use.

FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,

developed specifically for POS use.

Note: FLS-5 can be used as an alternative to PKD-1.

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Service Devices and Service Concepts

FPS-10 Flash prommer FPS-10 interfaces with:

• PC

• Control unit

• Flash adapter

• Smart card FPS-10 flash prommer features:

• Flash functionality for BB5 and DCT-4 terminals

• Smart Card reader for SX-2 or SX-4

• USB traffic forwarding

• USB to FBUS/Flashbus conversion

• LAN to FBUS/Flashbus and USB conversion

• Vusb output switchable by PC command FPS-10 sales package includes:

• FPS-10 prommer

• Power Supply with 5 country specific cords

• USB cable

Note: FPS-21 is substitute FPS-10 if FPS-10 has not been set

up.

RM-362; RM-363

JBV-1 Docking station The JBV-1 docking station is a general tool that has been designed for

calibration and software update use. The JBV-1 is used together with a docking station adapter as one unit

In calibration mode the JBV-1 is powered by an external power supply: 11-16V DC. When flashing the power for the phone must be taken from the flash prommer.

Note: JBV-1 main electrical functions are:

• adjustable VBATT calibration voltage, current measurement limit voltage: VCHAR, current measurement: ICHAR

• adjustable ADC calibration voltage via BTEM and the BSI signal

• BTEMP and BSI calibration resistor

• signal from FBUS to the phone via the parallel jig

• control via FBUS or USB

• Flash OK/FAIL indication

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RM-362; RM-363 Service Devices and Service Concepts

MJ-168 Module jig MJ-168 is meant for component level troubleshooting.

The jig includes an RF interface for GSM and Bluetooth. in addition, it has the following features:

• Provides mechanical interface with the engine and UI module

• Provides galvanic connection to all needed test pads in module

• Duplicated SIM connector

• Audio components: IHF, MIC

• Connector for control unit

Note: CA-58RS(RF cable) is used together with MJ-168.

CA-58RS is not a part of the MJ-168 sales package and has to be ordered separately.

Note: Please remove the shield frame before audio testing

by Easy Flash II connector.

The following table shows the attenuation values for MJ-168:

•

Frequency (Hz) Loss (dB)

836600000 0.24 881600000 0.24 897400000 0.25 942400000 0.25 1747800000 0.35 1842800000 0.37 1880000000 0.38 1950000000 0.40 1960000000 0.40 2140000000 0.40

PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module

jig or a control unit to supply a controlled voltage.

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RM-362; RM-363

Service Devices and Service Concepts

PK-1 Software protection

key

PK-1 is a hardware protection key with a USB interface. It has the same functionality as the PKD-1 series dongle.

PK-1 is meant for use with a PC that does not have a series interface. To use this USB dongle for security service functions please register

the dongle in the same way as the PKD-1 series dongle. PKD-1 SW security device

SW security device is a piece of hardware enabling the use of the service software when connected to the parallel (LPT) port of the PC.

Without the device, it is not possible to use the service software. Printer or any such device can be connected to the PC through the

device if needed.

RJ-230 Soldering jig RJ-230 is a soldering jig used for soldering and as a rework jig for the

engine module.

RJ-51 Rework jig To be used with ST-30!

RJ-72 Rework jig To be used with rework stencil ST-32.

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