There's a user guide in your phone – it's always with you, available when needed. On the start screen,
swipe left, and tap Lumia Help + Tips.
The instructions in this user guide are based on the latest available software version. If your device
has not been updated to the latest available software, there may be differences in the availability
and functionality of some features.
Check out the videos at www.youtube.com/lumiasupport.
For info on Microsoft Mobile Service terms and Privacy policy, go to www.microsoft.com/mobile/privacypolicy.
Read these simple guidelines. Not following them may be dangerous or illegal.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile phone use is not allowed or when it may cause interference
or danger, for example, in aircraft, in hospitals or near medical equipment, fuel, chemicals, or
blasting areas. Obey all instructions in restricted areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first
consideration while driving should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.
QUALIFIED SERVICE
Only qualified personnel may install or repair this product.
BATTERIES, CHARGERS, AND OTHER ACCESSORIES
Use only batteries, chargers, and other accessories approved by Microsoft Mobile for use with
this device. Third-party chargers that comply with the IEC/EN 62684 standard, and that can
connect to your device micro USB connector, may be compatible. Do not connect incompatible
products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.
GLASS PARTS
The device screen is made of glass. This glass can break if the device is dropped on a hard
surface or receives a substantial impact. If the glass breaks, do not touch the glass parts of
the device or attempt to remove the broken glass from the device. Stop using the device until the
glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Exercise caution when holding your device near your ear while the loudspeaker is in use.
Got a new SIM card? Learn how to remove the previous card from your phone.
Make sure your phone is switched off.
1. Hold your phone face down, and push the tool into the hole until the holder is released.
2. Pull the holder out, and remove the card.
Insert the memory card
Read on to learn how to insert the memory card into your phone.
Use only compatible memory cards approved for use with this device. Incompatible cards may
damage the card and the device and corrupt data stored on the card.
Tip: Use the memory card holder tool to unlock the memory card holder. If you lose the tool,
you can use a thin paperclip.
The phone must be switched off before inserting the memory card. Your phone supports memory
cards with a capacity of up to 64 GB. For best performance, use a card with a capacity of 4–32 GB.
1. Hold the phone face up and push the tool into the hole until the memory card holder is released,
and pull the holder open.
2. Put the card in the holder with the contact area face down, and push the holder back into the phone.
Switch the phone on
Are you ready? Switch your phone on, and start exploring it.
Tip: Instead of pressing the power key, you can also double-tap the screen if double-tap is
switched on. To switch on double-tap, on the start screen, swipe down from the top of the
screen, tap ALL SETTINGS > touch, and switch Wake up to On .
Set the keys and screen to lock automatically
On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > lock screen > Screen
times out after, and select the length of time after which the keys and screen are locked
Your battery has been partially charged at the factory, but you may need to recharge it before you
can switch the phone on for the first time.
Make sure you use a compatible USB charger to charge your phone. The charger may be sold
separately.
1. Plug the charger into a wall outlet. If necessary, connect the USB cable to the charger.
2. Connect the micro-USB end of the charger's cable to your phone.
3. When the battery is full, disconnect the charger from the phone, then from the wall outlet.
You don't need to charge the battery for a specific length of time, and you can use the phone while
it's charging.
If the battery is completely discharged, it may take up to 20 minutes before the charging indicator
is displayed.A light indicates that the device is charging.
Tip: You can use USB charging when a wall outlet is not available. Data can be transferred while
charging the device. The efficiency of USB charging power varies significantly, and it may take
a long time for charging to start and the device to start functioning.
Make sure your computer is switched on.
First connect the USB cable to the computer, then to your phone. When the battery is full, first
disconnect the USB cable from your phone, then from the computer.
The battery can be charged and discharged hundreds of times, but it will eventually wear out.
the talk and standby times are noticeably shorter than normal, to replace the battery, take the device
to the nearest authorised service facility.
No need for hassle with cables, just pop your device on a wireless charger, and it immediately starts
charging.
You may need a wireless charging cover for wireless charging to work. The cover may be included in
the sales box, or it may be sold separately. Only use original Lumia wireless charging covers designed
for your phone.
Wireless chargers are sold separately.
The charging areas on the phone and the charger need to touch, so make sure you align the phone
and charger properly. Not all phone models fit in all chargers.
1. Make sure the wireless charger is switched on.
2. If your phone needs a wireless charging cover, make sure it’s properly attached to your phone.
3. Place your phone on the wireless charger so that the charging areas touch.
4. When the battery is full, remove your phone from the charger.
Warning: Make sure there’s nothing between the charger and the device. Do not attach any
objects, such as stickers, on the device surface near the charging area.
For more info on wireless charging, see the user guide of your charger and wireless charging cover.
Connect the headset
Enjoy your favourite music, or free your hands for other things when in a call.
The headset may be sold separately.
Connect the headset to your phone.
Do not connect to products that create an output signal, as this may damage the device. Do not
connect any voltage source to the audio connector. If you connect an external device or headset,
other than those approved for use with this device, to the audio connector, pay special attention to
volume levels.
Antenna locations
Learn where the antennas are located on your phone to get the best possible performance.
Avoid touching the antenna area while the antenna is in use. Contact with antennas affects the
communication quality and may reduce battery life due to higher power level during operation.
Make the most out of your phone’s features from the get-go.
When you switch your phone on for the first time, your phone guides you to set up your network
connections, phone settings, and Microsoft account in one sitting.
You need a Microsoft account to back up and restore your phone, to buy, install, and update apps,
and to access some Microsoft services, such as:
• Xbox
• OneDrive
• Hotmail
• Outlook
You can use the same username and password on your computer and phone.
1. Switch your phone on, and follow the instructions shown on your phone.
2. When asked, create your Microsoft account if you don’t have one already, or sign in with your
existing username and password.
Tip: You can also create a Microsoft account later. On the start screen, swipe down from the
top of the screen, and tap ALL SETTINGS > email+accounts > add an account > Microsoft account.
You can also create or manage your account at www.live.com.
Explore your tiles, apps, and settings
Everything you need is on 2 views: the start screen and apps menu. Fill the start screen with shortcuts
to your favourite apps and the contacts you need the most, and find all your apps easily in the apps
menu.
The start screen consists of tiles, which are shortcuts to your apps, contacts, browser bookmarks,
and more. Some tiles may show you notifications and updates, such as your missed calls, received
messages, and the latest news.
1. To see all the apps on your phone, on the start screen, simply swipe left. To return to the start
screen, swipe right.
Tip: To go back to the start screen from any view, press .
The apps menu is the home to all your apps – in neat alphabetical order. All the installed apps end up
here. To look up an app in the apps menu, tap , or tap a letter.
2. To add an app shortcut to your start screen, in the apps menu, tap and hold the app, and tap pin
to start.
In the action centre, you can quickly see notifications, such as your missed calls and unread mails and
messages, open the camera, and access all phone settings.
Navigate inside an app
There’s more to your apps than meets the eye. To find more views in an app, swipe left. To discover
more actions, use the options menu.
In most apps, to go to another view, swipe left.
Find more options in an app
Tap .
In the options menu, you can find additional settings and actions that are not shown as icons.
1. To use your phone, simply tap or tap and hold the touch screen.
2. To open further options, place your finger on an item until the menu opens.
Example: To open an app or other item, tap the app or item. To edit or delete a calendar
appointment, tap and hold the appointment, and select the appropriate option.
Tip: You can even use your phone while wearing gloves. On the start screen, swipe down
from the top of the screen, tap ALL SETTINGS > touch, and switch Touch sensitivity to
high.
Tap and hold to drag an item
Place your finger on the item for a couple of seconds, and slide your finger across the screen.
Place your finger on the screen, and slide your finger in the direction you want.
Example: Swipe left or right between the start screen and the apps menu, or between different
views in the hubs. To quickly scroll through a long list or menu, slide your finger quickly in a
flicking motion up or down the screen, and lift your finger. To stop the scrolling, tap the screen.
Place 2 fingers on an item, such as a map, photo, or web page, and slide your fingers apart or together.
Important: Avoid scratching the touch screen.
Tip: The screen rotates automatically when you turn the phone 90 degrees. To lock the screen
in its current orientation, on the start screen, swipe down from the top of the screen, and tap
ALL SETTINGS > screen rotation. Switch Rotation lock to On. Screen rotation may not
work in all apps or views.
Transfer content to your Lumia phone
Learn how to transfer content to your Lumia phone.
Got a new phone and don’t want to lose your photos, videos, and other important stuff you have on
your old phone? There are nifty ways to transfer content to your new phone.
These instructions may not apply to all phone models and manufacturers.
You may need to install some apps on your phone or computer for the transfer. Depending on what
you need to install and how much content you are transferring, the transfer may take a while.
Some file formats may not be transferred. Some third-party converter apps may be available to
convert the files to a format that can be transferred.
For more info, go to www.microsoft.com/mobile/switch-easy.
Copy contacts
Have your nearest and dearest instantly at your fingertips. Use the Transfer my Data app to easily
copy your contacts, text messages, and pictures from your old phone. The app does not work with
all phone models.
Tip: If your old phone is a Windows Phone device, or if you have previously backed up your
contacts to your Microsoft account, to import your contacts from the service, just sign in to
your account on your phone. The contacts are imported automatically.
Your old phone needs to support Bluetooth. The contacts on your old phone need to be stored in the
phone memory, not on the SIM.
1. On your old phone, switch Bluetooth on, and make sure the phone is visible to other devices.
2. On your new phone, tap Transfer my Data.
3. Tap continue, and switch Bluetooth on.
4. Select your old phone from the list of found devices, and follow the instructions shown on both
phones.
If your contacts are written in a language that is not supported by your new phone, the contact info
may not be shown correctly.
If you don't yet have the Transfer my Data app, you can download it from www.windowsphone.com.
Transfer content using your Microsoft account
If your old phone is a Windows Phone, the easiest way to transfer your contacts, calendar, and text
messages to your new Lumia phone is your Microsoft account.
If you don't have a Microsoft account set up on your new Lumia phone yet, on the start screen, swipe
down from the top of the screen, tap ALL SETTINGS > email+accounts > add an account, and create
a Microsoft account following the instructions shown on the screen.
1. To select what you want to back up to your Microsoft account, on your previous Windows Phone
device, tap Settings > backup.
Your contacts and calendar are backed up automatically to your Microsoft account.
2. On your new Lumia phone, sign in to your Microsoft account. Your contacts, calendar, and text
messages are automatically transferred to your new Lumia phone.
Transfer content using OneDrive
Upload your Office documents, photos, and videos to OneDrive to easily transfer them from your
old phone to your new Lumia phone.
To easily upload and manage your content in OneDrive, download and install the OneDrive app from:
• Google Play for an Android phone
• iTunes Store for an iPhone
• Store for Windows Phones (if not already in phone)
• Mac App Store for an Apple Mac
• support.microsoft.com for your PC
You need a Microsoft account to sign in to OneDrive.
OneDrive may not be available for all phone models.
1. On your old phone, open the OneDrive app.
2. Tap , and select what you want to upload.
3. Select upload.
You can now sign in to OneDrive with your Microsoft account to access your content on any device
and download it when you need it.
Tip: To transfer Office documents, you can also save them directly to OneDrive. To access your
documents, on your new Lumia phone, tap Office > OneDrive.
Using services or downloading content, including free items, may cause the transfer of large amounts
of data, which may result in data costs.
Transfer content from a Symbian or S40 phone
Use Nokia Suite to transfer your contacts, calendar entries, and photos from a Symbian or S40 phone
to your Lumia phone.
Make sure you have the latest Nokia Suite installed on your PC. You can download it from
www.microsoft.com/mobile/nokiasuite.
You need a Microsoft account to sign into OneDrive.
1. Use a compatible USB cable to connect your Symbian or S40 phone to your PC.
2. Open Nokia Suite on your PC.
3. Select Copy content to Nokia Lumia, and follow the instructions shown on your computer. Your
files are copied to OneDrive. Your photos are copied to the Pictures folder in OneDrive, and your
contacts and calendar events to your Outlook.com.
4. To access your photos, on your Lumia phone, swipe left, and tap OneDrive. Your contacts and
calendar events are synced automatically.
Tip: Your Symbian or S40 phone doesn’t support Nokia Suite? Or want to transfer other content,
such as your videos? You can also connect your phone to your computer and drag and drop the
files you want to transfer onto your computer. If you have the OneDrive desktop app, drag and
drop the files straight to the OneDrive folder for automatic upload.
Transfer Outlook info from an Android phone or iPhone
Use your Microsoft account to transfer your Outlook contacts, calendar entries, and to-dos from
your Android phone or iPhone to your Lumia phone.
You need a Microsoft account to sync your Lumia phone with Outlook.com.
1. Use a compatible USB cable to connect your phone to your computer.
2. On your computer, set the appropriate sync software, such as Samsung Kies, HTC Sense, Sony PC
Companion, or iTunes, to sync the items to Outlook, and sync contacts, calendar entries, and to-dos
from your phone to your computer.
3. In Outlook, add the Microsoft account to Outlook using Microsoft Outlook Hotmail Connector. Go
to www.office.microsoft.com, search for Hotmail Connector, and download it to your computer. You
may need to configure the Hotmail Connector settings.
4. Sync the content you want from Outlook to your Microsoft account. It may take a while before the
content is available on your Microsoft account.
5. To sync the content to your Lumia phone, simply sign into your Microsoft account.
For more info, go to www.windowsphone.com, and see the FAQs on how to sync your Outlook
contacts and calendar to Windows Phone.
Check some of the key things in this release at a glance.
• Group your tiles on the start screen into folders.
• Choose the snooze time and alarm tone to suit you.
• Get a VPN service for your personal use.
• Cortana supported in new regions: United Kingdom and China.
Get to know your phone
Your phone has two views, start screen and apps menu. To switch between the views, simply swipe
left or right.
Start screen: The animated live tiles show your missed calls and received messages, the latest news
and weather forecasts, and more. Updates of your pinned contacts are shown on the tile, and you
can view your contacts' details directly from the start screen.
Apps menu: All your apps are listed here, all neatly ordered. If you have a lot of apps, to look one up,
tap .
To access the Windows Phone software license terms, select Settings > about. Please read the
terms. Note that by using the software, you accept the terms. If you do not accept the terms, do not
use the device or software. Instead contact Microsoft Mobile or the party from which you purchased
the device to determine its return policy.
The back, start, and search keys help you navigate your phone.
• To see which apps you have open, press and hold . You can then switch to another app or close
the ones you don’t need.
• To go back to the previous screen you were in, press . Your phone remembers all the apps and
websites you've visited since the last time your screen was locked.
• To go to the start screen, press . The app you were in stays open in the background.
• To search the web or for items on your phone, press .
• To control your phone with your voice, press and hold , and say a voice command.
This feature is not available in all languages. For info on the supported languages, go to
www.windowsphone.com.
Personalise the navigation bar
All Lumia phones have 3 keys across the bottom: the back, start, and search key. You can change the
way this navigation bar behaves.
Switch the vibration of the navigation keys on or off
On the start screen, swipe down from the top of the screen, tap ALL SETTINGS > touch, and change
the setting for navigation bar.
Changing the vibration setting for incoming calls doesn’t affect the vibration of the navigation keys.
Switch between views and apps
Don't have all the apps you need on your start screen? Swipe to the apps menu to find them. Or check
what’s already running on your phone and switch between the apps.
To see all apps on your phone, on the start screen, simply swipe left. To return to the start screen,
swipe right.
Tip: To find an app quickly, tap any letter in the apps menu, and in the following menu, tap the
first letter or character for the app you want.
View, switch between, and close open apps
To view the open apps, press and hold . To switch the app, swipe to the app you want, and tap the
app. To close the apps you no longer need, tap .
Check notifications on your phone
Want to check your latest mails or messages quickly? Or to connect to a WiFi network easily? You can
quickly check notifications, change some settings, and more in the action centre that opens from the
top of the screen.
The notification icon shows you have unread notifications.
•See your missed calls and recent unread mails and messages
•Check any notifications, such as available app updates in Store
•Open apps
•Check for WiFi networks, and connect to them
•Quickly jump to settings
2. To close the menu, press the back key.
Personalise the action centre
On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > notifications
+actions. To change a shortcut, tap the shortcut and the app you want. You can also select which
notifications you want to receive and how.
Change the volume
Trouble hearing your phone ringing in noisy environments, or calls too loud? You can change the
volume to your liking.
Use the volume keys. The maximum volume level is 10.
By default, the volume keys control the volume of alarms and reminders.
Do not connect to products that create an output signal, as this may damage the device. Do not
connect any voltage source to the audio connector. If you connect an external device or headset,
other than those approved for use with this device, to the audio connector, pay special attention to
volume levels.
Switch to silent mode
Press a volume key, and tap > . To switch silent mode off, tap .
Tip: If you don’t want your phone to vibrate, tap . To change other sound settings, on the start
screen, swipe down from the top of the screen, and tap ALL SETTINGS > ringtones+sounds.
Change the volume for media and apps
Press a volume key, tap , and set the volume for media and apps. The maximum volume level is
30.
Use your phone in flight mode
In places where you don't want to make or receive calls, you can still access your music, videos, and
offline games if you switch flight mode on.
Flight mode closes connections to the mobile network and switches your device's wireless features
off. If supported by your device, the NFC payment and ticketing feature of the device may remain
active. Comply with the instructions and safety requirements given by, for example, an airline, and
any applicable laws and regulations. Where allowed, you can connect to a WiFi network to, for example,
browse the internet or switch Bluetooth and NFC sharing on in flight mode.
1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > flight
mode.
2. Switch Status to On .
Icons shown on your phone
The status bar at the top of the screen tells you the current time, battery and signal strength, and
much more.
Tip: To see hidden icons, tap the status bar.
Mobile signal strength
Signal strength
Your phone isn't connected to a mobile network.
There is no SIM card in your phone.
Your SIM card is locked.
Flight mode is switched on.
Your phone is roaming outside your home mobile network.
Mobile data connection
Single letters, combinations of letters, or combinations of letters and numbers show the type of
mobile network to which you're connected.
Icons that show the network connection type may vary between regions and network service
providers.
An EDGE data connection is open.
A GPRS data connection is open.
Your phone is connected to a 3G network.
A high-speed (HSDPA/HSUPA) data connection is open.
A high-speed (HSPA+/DC-HSDPA) data connection is open.
Your phone is connected to a 4G network.
Data is transferred over a mobile data connection.
A mobile data connection is shared with other devices over WiFi.
Data is transferred over WiFi.
Bluetooth device
A Bluetooth device is connected to your phone.
Bluetooth is switched on, but your phone isn't connected to a Bluetooth device.
Battery
Battery power level
The battery is charging.
Battery saver mode is switched on.
Battery power or state of the battery isn't currently known.
Notifications
You have unread notifications. To check the notifications, swipe down from the top of the screen.
Profiles
Vibrate mode is switched on.
Silent mode is switched on.
Call forwarding
Your calls are forwarded to another number or your voice mailbox.
Location
An app or service is using your location info.
Driving mode
Driving mode is switched on.
Accounts
Learn about the different accounts on your phone and what you can do with them.
Microsoft account
With a Microsoft account, you can access Microsoft services with a single username and password
on your computer or phone. You can also use the same username and password on your Xbox.
With your Microsoft account, you can, for example:
• Get your avatar and gaming achievements on your phone, and add to them when you play games
on your phone
• Keep track of and lock your lost phone with Find My Phone
• Get feeds from social networking services to your People hub
To learn more about Microsoft account and what can you do with it, go to www.microsoft.com/en-
us/account/wizard.aspx.
Create your Microsoft account
Spice up your life and get more from your phone – create a Microsoft account. If you didn’t create a
Microsoft account during the first start-up, you can always do it later.
1. On the start screen, swipe down from the top of the screen, and tap ALL SETTINGS > email
+accounts > add an account.
2. Tap Microsoft account.
3. Create your Microsoft account, or sign in with your existing username and password, and follow
the instructions shown on your phone.
You can also create or manage your account at www.live.com.
Set up My Family
Want to control what your kids can download with their phones? With My Family, you can restrict your
kids from downloading paid or age-rated content from Store or games store.
Xbox doesn't support child accounts in some countries or regions where Windows Phones are
available.
1. Go to https://www.windowsphone.com/family, and log in to your Microsoft account.
2. Add the account you want to My Family.
3. Change the settings for your kid’s account.
For more My Family settings, go to https://familysafety.microsoft.com.