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www.ninjakitchen.com1-877-646-5288
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or Blade
Assembly Doesn’t Rotate.
Make sure the cont ainer is securely lo cked on the motor base.
Make sure the lid is securely on the container in the correc t position (align
arrows).
The appliance is t urned “Off”. Press the power but ton (
) to turn “On”.
Check that the plug is securely inser ted into the elect rical outlet .
Check the fuse or circuit breaker.
The unit has overlo aded. The applia nce will stop and the power light will
flash. Unplug and wait approximately 15 minutes before using again.
The unit has overhe ated. Unplug and wait approximately 15 minutes before
using again.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Eitheryouarechoppingtoomuchfoodatonetime,orthepiecesarenotof
even size and processing smaller amounts p er batch.
Food is Chopped Too Fine or is
Too Watery.
The food has been over processed. Use Auto-i Q™ Pulse button for
controlled processing.
Food Collects On Lid or On the
Sides of the Container.
The mixture is too thick. Add more liquid.
You Cannot Achieve Snow
From Solid Ice.
Do not use ice that ha s been sitting out or has star ted to melt. Use ice
straight from the freezer.
Start with a few pulses and then go to a continuous blending cycle.
Motor Base Won’t Stick to
Counter or Table Top.
Make sure surface and suction feet are wiped clean. Suction feet will only
stick to smooth surfaces. Suc tion feet WI LL NOT stick on some surfaces
such as, wood, tile and non-polished fi nishes.
DO NOT attempt to use appliance when the motor base is stuck to a
surface that is not secure, (cutting board, plat ter, plates, etc.).
You get an “Err” Message
Your Ninja® is able to detect whi ch jar is on the base. You may be tr ying
to use a program that is not designed for the jar you have installed. T he
programs will light up indicating which programs are available for each jar.
You have a blinking red light
The unit is not installed properly. For your safety the unit will only be able to
be turned on when it is properly assembled. Please refer to the assembly
pages of this inspiration guide for assis tance.
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional par ts and att achments, please visit our website: www.ninjakitchen.com
or feel free to cont act customer ser vice: 1-877-646-5288.
PRODUCT REGISTRATION
Please visit www.ninjakitchen.com or call 1-877-646-5288 to register your new Ninja® product within ten (10) days of
purchase. You will be asked to provide the store name, date of purchase and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering you
acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.
ONE (1) YEAR LIMITED WARRANTY
SharkNinja Operating LLC warrants this product to be free from material defects and workmanship for a period of one (1)
year from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions and
exceptions.
The liability of SharkNinja Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option.
This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or
used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or
damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects caused by
or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been
performed by a repair person not authorized by SharkNinja Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the Limited Warranty period,
you may return the complete appliance and accessories with proof of purchase and date, freight prepaid. For Customer Service
support, call 1-877-646-5288 or visit our website www.ninjakitchen.com.
If the appliance is found by SharkNinja Operating LLC to be defective, in SharkNinja Operating LLC’s sole discretion, we
will repair or replace it free of charge. Proof of purchase date and a check made payable to SharkNinja Operating LLC in the
amountof$19.95tocoverthecostofreturnshippingandhandlingmustbeincluded.*
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional
warranties. The responsibility of SharkNinja Operating LLC if any, is limited to the specific obligations expressly assumed
by it under the terms of this Limited Warranty. In no event is SharkNinja Operating LLC liable for incidental or consequential
damages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from
province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and
to attach tag to item before packing with your name, complete address and phone number with a note giving
purchase information, model number and what you believe is the problem with the item. We recommend you insure
the package (as damage in shipping is not covered by your Limited Warranty). Mark the outside of your package
“ATTENTION CUSTOMER SERVICE”.