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Technical Support
Package Contents
After installing your device, locate the serial number on the label
of your product and use it to register your product at
https://my.netgear.com.
You must register your product before you can use NETGEAR
telephone support. NETGEAR recommends registering your
product through the NETGEAR website.
For product updates and web support, visit
http://support.netgear.com.
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
CENTRIA WNDR4700/WNDR4720
Installation Guide
The box contains the following items. If any items are incorrect,
missing, or damaged, contact your NETGEAR dealer.
Hard disk drive
CENTRIA
Power adapter
Note: Your hard disk drive was shipped external to CENTRIA to
protect it from any accidental damage. Always remove the hard drive
from the internal slot when shipping CENTRIA.
To view the CENTRIA Installation video, use this QR code.
(HDD) included
only with model
WNDR4720
Ethernet cable
Tray for
0.75-inch
HDD only
September 2012
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You can use this diagram to cable and connect your router or follow the detailed instructions in this booklet.
1. Prepare your modem.
Unplug your modem. If it has a battery
backup, remove the battery.
3. Insert a hard disk drive (optional).
When the router is turned off, install the hard disk drive as
described in “Install an HDD (Optional)” on page 8.
2. Connect your modem.
Plug in your modem. Put the battery
back in. Then connect the modem to
the router Internet port.
Compliance
Declarations of Conformity
For complete DoC visit the NETGEAR EU Declarations of Conformity website at:
http://support.netgear.com/app/answers/detail/a_id/11621/.
This symbol is placed in accordance with the European Union
Directive 2002/96 on the Waste Electrical and Electronic Equipment
(the WEEE Directive). If disposed of within the European Union, this
product should be treated and recycled in accordance with the laws of
your jurisdiction implementing the WEEE Directive.
For indoor use only in all EU countries and Switzerland.
Internet
DSL or Cable
Modem
Power On/Off
Router
Power On/Off
4. Power on the router.
Wait for the Power LED to turn green.
5. Connect a computer.
You can use an Ethernet cable (not
included) or connect wirelessly.
6. Launch a browser.
NETGEAR genie displays to guide you
through the installation. If you do not see
genie, type www.routerlogin.net.
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Contents
Getting to Know Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Install Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1. Prepare your modem.. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2. Connect your modem. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
4. Power on the router.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
5. Connect a computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
6. Launch a browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install an HDD (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Format the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back Up Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
ReadySHARE Vault Windows Backup . . . . . . . . . . . . . . . 10
Time Machine Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Remove a Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Preset Wireless Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Wireless Network Settings . . . . . . . . . . . . . . . . . . . . . . . . 14
Join the Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
WPS Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Manual Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Access the Router to Make More Changes. . . . . . . . . . . . . . . 16
Change Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Retrieve Your Password. . . . . . . . . . . . . . . . . . . . . . . . . . 17
Format the HDD from the Router Menu . . . . . . . . . . . . . . 18
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Restore Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . 19
ReadySHARE Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
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ReadySHARE Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
ReadySHARE Cloud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
NETGEAR genie App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
NETGEAR genie Mobile App . . . . . . . . . . . . . . . . . . . . . . 23
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Getting to Know Your Router
USB
LAN ports
WAN
Restore
Power On/Off
Power connector
1-4
Factory
Settings
(Internet)
port
LEDs
WPS
WiFi On/Off
Backup
USB port
SD card reader
Most connectors are on the rear panel.
The following figure shows the front and side panel.
The router has buttons on the side and LEDs on the front.
• WPS. Use WPS to add a wireless computer or device to the
network.
• WiFi On/Off. T urn the wireless radios on and off.
• Backup. Press for 2 seconds to back up files on a card attached
to the card reader onto the HDD inside the router.
• USB 3.0 port. Connect a USB device.
• Card reader. Connect an SD, MMC, MS, or MS Pro type card.
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Table 1. LEDs
LED Description
Power • Solid amber. The router is starting up.
• Blinking amber. The firmware is upgrading, or the
Restore Factory Settings button was pressed.
• Solid green. The router is ready.
• Blinking green. The firmware is corrupted. See
www.netgear.com/support.
• Off. Power is not supplied to the router.
Internet • Solid green. The Internet connection is ready.
• Solid amber. The Ethernet cable connection to the
modem has been detected.
• Off. No Ethernet cable is connected to the modem.
Wireless • Solid blue. The wireless radio is operating in either 2.4
GHz or 5 GHz mode.
• Blinking. The router is in WPS mode.
• Off. The wireless radios are off for both 2.4 GHz and 5
GHz.
USB • Solid blue: The router has accepted the USB device. The
USB device is ready to be used.
• Blinking blue. A USB HDD is plugged in and is trying to
connect.
• Off: No USB device is connected, someone clicked the
Safely Remove Hardware button, and it is now safe to
remove the attached USB device.
HDD • Solid green: The internal HDD is working fine;
• Solid green plus red: The HDD is 85% full.
• Blinking green: Someone pressed the Backup button; the
SD card data is being copied to the internal HDD.
• Blinking green and red: The HDD is 95% full.
• Solid red: The HDD is not formatted, the HDD connection
is loose, or there is a failure alert.
• Off: No internal HDD is connected.
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Install Your Router
1
Internet
DSL or cable
Modem
2
a
b
Router
Modem
Make sure that your Internet service is active before you install the
router. Follow steps 1 through 5.
1. Prepare your modem.
a. Unplug your modem’s power.
b. If the modem has a battery
backup, remove its batteries.
c. If your modem was already
connected to another router,
disconnect the cable
between your modem and
that router.
Now your modem should be
turned off and cabled only to the
wall jack for your Internet service.
2. Connect your modem.
a. Plug in and turn on your modem. (Replace the batteries if you
removed them previously.)
b. With the yellow Ethernet cable that came with the router,
connect your modem to the Internet port of your router.
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3. Install a hard disk drive (optional).
For details, see Install an HDD
(Optional) on page 8.
3
4
On/Off
Router
Modem
4. Power on the router.
a. Connect the power adapter to the router and plug the power
adapter into an outlet.
b. Before going to Step 5, wait for the Power LED on the front
panel of the router to turn from solid amber to solid green. If
none of the LEDs on the front panel are on, press the Power
On/Off button on the rear panel of the router.
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5. Connect a computer.
5
Router
Modem
6
You can use an Ethernet cable (not included) or connect
wirelessly.
• Use the Ethernet cable to connect your computer to an
Ethernet port on your router.
• Or, connect wirelessly by using the preset wireless security
settings located on the label on the bottom of the router.
6. Launch a browser.
• If a web page does not open,
close and reopen the browser
and type http://routerlogin.net
in the address bar, or see
Troubleshooting on page 18.
• If you installed an HDD, you can
format it when prompted, or do that later.
• During installation, you can download and install the
ReadySHARE V ault app, or do that later. ReadySHARE Vault
lets you manage your backups from your computer. See
ReadySHARE Vault Windows Backup on page 10.
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Install an HDD (Optional)
b
a
c
You can install a hard disk drive (HDD) in the router. The router
supports 3.5 inch SATA HDDs (both 0.75 and 1-inch thickness). Visit
www.netgear.com/CENTRIA_HD for list of compatible hard drives.
Caution: T
removing or inserting a hard disk drive (HDD).
T
1. Make sure the router is
2. Ope
3. If you
o protect your equipment, always turn off the router before
o install a hard disk drive:
turned off.
n the router side door (a)
and move the internal latch
down (b) as shown (c).
This allows you to insert the
HDD
.
are installing a
0.75-inch thick HDD (this is
unco
mmon), insert the tray into
the router.
Follow the THIS SIDE UP and
the BACK OF PRODUCT
signs on the tray to place it in
the correct orientation.
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4.
The connector
is up.
Insert the HDD.
5. Close the
HDD place.
6. Clo
router.
Note: If
correct position or the HDD is
inserted in the wrong direction,
then the side door to the router
cannot be closed.
When you turn on the router, the
HDD LED shows the status of the
HDD.
• Solid green: The internal HDD is working fine.
• Solid green plus red: The HDD is 85% full.
• Solid red: The HDD is not formatted, the HDD connection is
loose, or there is a failure alert.
• Off: No internal HDD is connected.
latch to secure the
se the side door of the
the latch is not in the
Format the HDD
If you install a HDD during your initial router setup, the router detects
it. A preformated HDD does not have to be reformatted. If the HDD
has not yet been formatted, you are prompted to format the HDD.
Caution: F
You can follow the prompts to do so, or wait until later and log in to
router to format the HDD from the router menu. See Format the
the
HDD from the Router Menu on page 18.
ormatting the hard disks erases any data stored on it.
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Back Up Your Computer
1. Install CENTRIA using a PC, Mac,
2. To back up your Windows computers,
install ReadySHARE Vault on each PC.
3. To back up your
Mac, use Apple
Time Machine.
tablet, or smartphone.
You can back up your computers onto the CENTRIA internal SATA
hard disk drive or to a connected exte rnal USB storage drive. You can
use a formatted HDD or you can format an HDD from the router menu
(see Format the HDD on page 9).
Caution: NETGEAR assumes no responsibility for lost data and does
not offer data recovery services if a drive fails.
ReadySHARE Vault Windows Backup
ReadySHARE Vault lets you back up files on your Windows PC.
To back up a Windows PC on to an HDD in the router:
1. Install the genie app on each PC by downloading the software
from www.netgear.com/genie.
2. Install ReadySHARE Vault on each PC by downloading the
software from
3. Launch ReadySHARE V ault. Use the Dashboard or the Backup tab
to set up and run your backup.
www.netgear .com/readyshare.
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Time Machine Backup
Time Machine works on Mac computers only, and automatically
backs up your computer.
To back up a Mac onto an HDD in the router:
1. From your Mac Desktop, open Macintosh HD or Finder.
2. Select WNDR4700 from the SHARED list in the left menu.
3. Click the Connect As button.
4. In the pop-up window, select Registered User, and enter admin as
the user name and password as the password.
5. Click Connect.
After connecting, you can list connected devices. One extra
device, called admin, displays whenever you log in as admin.
6. From the Apple menu, select System Preferences, and then open
Time Machine.
7. Click Select Disk and select the backup disk.
8. Click the Use for Backup button to complete your selection.
If you do not see the HDD, use Mac Finder to locate it, and then
you can select it in Time Machine.
9. Enter the password (password), and the backup begins.
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Remove a Hard Disk Drive
Caution: To protect your equipment, always turn off the router before
removing or inserting a hard disk drive (HDD).
o remove the hard disk drive (HDD):
T
1. Turn off the router with the
Power On/Off button.
2. Ope
3. Grab the top and bottom of
n the router side door
and release the internal latch
as shown.
the HDD with your fingers
and pull to remove it.
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4. If you removed a 0.75-inch
a
b
HDD, remove the tray from
the router.
5. Be sure to place the latch
back to the left (a) so that
the router side door can be
closed (b).
Preset Wireless Security
This product has a unique WiFi network name (SSID) and networ k
key (password). The default SSID and network key (password) are
uniquely generated for every device, like a serial number, to protect
and maximize your wireless security. This information is on the label
on the bottom of the product.
NETGEAR recommends that you do not change the preset WiFi
network name (SSID) and network key (password). If you do change
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the settings, the security SSID and password on the bottom of the
product no longer apply.
Wireless Network Settings
Record the default preset wireless settings that are printed on the
label in the space below for easy reference.
WiFi network name (SSID):
Network key (password):
If you change the default settings, record them here for easy
reference, and then store this booklet in a safe place:
WiFi network name (SSID):
Network key (password):
To retrieve or update your wireless password, type
www.routerlogin.net in a web browser, and log in using the default
user name (admin) and password (password).
Select Wireless Settings to locate your wireless password.
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Join the Wireless Network
You can use either the Wi-Fi Protected Setup (WPS) method or the
manual method to join your wireless network.
WPS Method
WPS lets you join your WiFi network without typing the password.
If your wireless device supports WPS, the first time you join the
network, you might be prompted to press the WPS button on the
router.
To join the network using WPS:
1. Press the WPS button on the router.
2. Within 2 minutes, press the WPS button on the computer or
wireless device that is trying to join the network. Follow the WPS
instructions that came with your comput er or wireless device to
join the network.
Note: Some older wireless computers or devices cannot use WPS.
Manual Method
To join the network manually:
1. On your computer or wireless device, open the software that
manages its wireless connections. This software scans for
wireless networks in your area.
2. Look for the WiFi network name (SSID) on the list and select it.
The SSID is on the label on the bottom of the router.
If you changed the name of your network during the setup
process, look for that network name.
3. Enter the preset password (or your custom password if you
changed it), and click Connect.
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Access the Router to Make More Changes
admin
********
After you use NETGEAR genie to set up the router, you can log in to
the router to view or change its settings.
To log in to the router:
1. Launch a web browser from a computer or wireless devices that
is connected to the router.
2. Ty
pe www.routerlogin.net or www .routerlogin.com in the
address field of the browser. A login screen displays:
3. Enter admin for th e user name and password for the password.
The router BASIC Home screen displays:
See the user manual for more information about the router
screens.
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Change Your Password
To change the password for the router user name:
1. Log in to the router.
2. Sel
3. Type your old password and type the new password twice.
4. Sel
5. Y
6. Cl
ect Administration > Set Password to display the Set
Password screen:
NETGEAR recommends that you use the password recovery
fe
ature when you change your password.
ect the Enable Password Recovery check box.
ou are prompted to select security questions and type the
answers, which are saved.
ick Apply.
Retrieve Your Password
To use password recovery to retrieve a forgotten password:
You need to enable password reco very as described in the previous
section in order to use this feature.
1. La unch a web browser from a compute r or wireless device that
is connected to the router.
2. Ty
pe www.routerlogin.net or www .routerlogin.com in the
address field of the browser.
3. When the login
You are prompted to enter your saved answers so that you can
lo
g in to the router.
screen displays, click Cancel.
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Format the HDD from the Router Menu
You cannot partition or change the file system type when you use this
method to format the HDD.
Caution: Formattin g the hard disk drive erases an y files stored on the
drive.
To format an hdd:
1. Select ADVANCED > Storage > Advanced Settings.
2. Click the Format Internal Hard Drive button.
Troubleshooting
If you turn off the router when an HDD is installed, wait 2 seconds
before turning it back on to give the HDD enough time to reset.
If the HDD LED is red and it used to be green, the HDD connection
could be loose. Turn off the router. Disconnect the HDD, and then
connect it again. Turn the router on and check the HDD LED.
If the browser does not display the web page:
• Make sure that the computer is connected to one of the four LAN
Ethernet ports, or wirelessly to the router.
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• Make sure that the router has power and that the WiFi LED is lit.
• Close and reopen the browser to make sure that the browser
does not cache the previous page.
• Type http://routerlogin.net.
• If the computer is set to a static or fixed IP address (this is
uncommon), change it to get its IP address from the router.
Restore Factory Settings
To return the router to its factory settings:
1. Use a sharp object such as a pen or a paperclip to press and
hold the Restore Factory Settings button on the back of the
router for over 5 seconds until the Power LED blinks amber.
2. Release the Restore Factory Settings button, and wait for the
router to reboot.
The factory default settings are restored.
ReadySHARE Access
ReadySHARE lets you access and shar e the HDD inside the router or
a USB drive connected the router USB port. (If your USB device has
special drivers, it is not compatible.) When you connect the USB
device, it might take up to 2 minutes before it is ready for sharing.
Note: If your USB device has a power supply, you must use it when
you connect the USB device to the router.
To access the internal HDD or USB device from Windows:
The readyshareconnect.exe file is available to download here:
www.netgear.com/readyshare. You can use any of these methods:
• Select Start > Run. Enter \\readyshare in the dialog box and click
OK.
• Open a browser and enter \\readyshare in the address bar.
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• Open My Network Places and enter \\readyshare in the address
bar.
To access the internal HDD or USB device from a Mac:
1. Select Go > Connect to Server.
2. Enter smb://readyshare as the server address.
3. Click Connect.
ReadySHARE Printer
ReadySHARE Printer lets you connect a USB printer to the router’s
USB port and access it wirelessly.
To set up ReadySHARE Printer:
1. Connect the USB printer to the router ’s USB port with a USB
printer cable.
2. On each computer that will share the printer:
a. Install the current USB printer driver software (available from
the printer manufacturer).
b. Download and install the NETGEAR USB Control Center
utility (available in the ReadySHARE Printer area at
(www.netgear.com/readyshare).
c. Select the language.
3. If prompted, select the printer and click the Connect button for
each computer.
Once the connection is established on the first computer, the
status changes to Manually connected by xxx.
The utility on each computer handles the printing queue. After you
have completed Step 3 for all computers, the status of the printer
should appear as Available on each computer.
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• The USB Control Center utility must be running for the computer
to print to the USB printer attached to the router. If you exit the
utility, printing does not work.
• Some firewall software, such as Comodo, blocks the
ReadySHARE Print utility from accessing the USB printer. If you
do not see the printer in the utility, you can disable the firewall
temporarily to allow the utility to work.
For information about using ReadySHARE Printer, see the user
manual by clicking the Documentation link in the router
management router interface or visiting http://support.netgear.com.
ReadySHARE Cloud
ReadySHARE Cloud gives you remote access over the Internet to the
HDD inside the router or a USB storage device that is connected to
your router’s USB port. Y ou can co ntrol an individual’ s access to each
item stored on the internal HDD or USB device.
Visit http://readyshare.netgear.com and create an account to make
your files and folders accessible at any time, from anywhere.
To enable ReadySHARE Cloud:
1. Log in to the router and select ReadySHARE.
2. Follow the instructions to register your router with the
ReadySHARE Cloud server.
3. Invite others to access the shared content on the USB device.
If the people you invite do not have a ReadySHARE Clou d
account, they are invited to create one so they can access the
shared content.
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NETGEAR genie App
Internet
STATUS GOOD
Network Map
Number of devices 16
Parental Controls
WiFi Connection
STATUS Connected
Router Settings
Click here
ReadySHARE
Click here
Click here
genie app
The genie app is your home network dashboard. It lets you easily
view, manage, and control your entire home network, and helps you
fix common network problems. You can use the genie app or the
genie mobile app.
Visit the NETGEAR genie web page at: www.netgear.com/genie.
The genie app includes the following features:
• Internet. Monitor and repair Internet connectivity issues for both
wired and wireless connections.
• WiFi Connection. View or change your router wireless settings.
• Router Settings. Log in to your router to view or change its
settings.
• Network Map. View network devices connected to your network.
• Parental Controls. Manage parental controls to protect devices
in your network from inappropriate content.
• ReadySHARE. Access a connected USB device or printer. You
can also download ReadySHARE Vault from this screen.
• Support. Support FAQs are available on your computer without
an Internet connection. You can get answers to common router
issues here. Some simple network tools are available to help you
debug the network as well.
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NETGEAR genie Mobile App
T o use this app, you need a
WiFi connection from your
phone or iPad to your NETGEAR
home network.
• Manage WiFi settings and guest
access for your home network.
• View a map of your network.
• Set up or manage Parental
Controls.
• Use traffic meter to check your
Internet usage.
• With My Media, play media on
devices on your network.
Android appiPad app iPhone app
To install the genie mobile app:
1. Use your mobile device to navigate to the Apple AppStore or
Google Play for Android, and search for NETGEAR genie. You
can use the following QR codes to speed up this pr ocess:
2. Inst
3. Lau
all the app on your iPad or phone.
nch the app, and it displays the dashboard screen.
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© 2012 NETGEAR, Inc. All rights reserved.
No part of this publication may be reproduced, transmitted, transcribed,
stored in a retrieval system, or translated into any language in any form or by
any means without the written permission of NETGEAR, Inc.
DO NOT stack equipment, or place equipment in tight spaces or in drawers.
Be sure that your equipment at least 2 inches (5 cm) of air space.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks
and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the
United States and/or other countries. Information is subject to change without
notice. Other brand and product names are registered trademarks or
trademarks of their respective holders.
Statement of Conditions
In the interest of improving internal design, operationa l function, and/or
reliability, NETGEAR reserves the right to make changes to the products
described in this document without notice. NETGEAR does not assume any
liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.
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