Netgear WNDR4700, WNDR4720 Owner's Manual
CENTRIA WNDR4700/WNDR4720
User Manual
350 East Plumeria Drive
San Jose, CA 95134
USA
December 2012
202-11016-02
v1.0
CENTRIA WNDR4700/WNDR4720
Support
Thank you for choosing NETGEAR.
After installing your device, locate the serial number on the label of your product and use it to register your product
at
https://my.netgear.com. You must register your product before you can use NETGEAR telephone support.
NETGEAR recommends registering your product through the NETGEAR web site. For product updates and web
support, visit
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
NETGEAR recommends that you use only the official NETGEAR support resources.
http://support.netgear.com.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of
NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change
without notice. © All rights reserved.
2
Contents
Chapter 1 Hardware Setup
Chapter 2 Getting Started with NETGEAR genie
Unpack CENTRIA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Position CENTRIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front and Side Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Install CENTRIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Install an Optional Internal Hard Disk Drive (HDD) . . . . . . . . . . . . . . . . . .15
HDD Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Remove a Hard Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Requirements for Optional USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . .19
Router Setup Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Use Standard TCP/IP Properties for DHCP . . . . . . . . . . . . . . . . . . . . . .21
Gather ISP Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Wireless Devices and Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . 21
Types of Logins and Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Use NETGEAR genie after Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dashboard (Basic Home Screen). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Join Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Manual Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Wi-Fi Protected Setup (WPS) Method . . . . . . . . . . . . . . . . . . . . . . . . . . 24
NETGEAR genie App and Mobile genie App . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 3 NETGEAR genie Basic Settings
Basic Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Internet Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Internet Setup Screen Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Attached Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
ReadySHARE Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Basic Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Wireless Settings Screen Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Change WPA Security Option and Password . . . . . . . . . . . . . . . . . . . .35
Guest Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Guest Network Wireless Security Options . . . . . . . . . . . . . . . . . . . . . . . 37
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CENTRIA WNDR4700/WNDR4720
Chapter 4 NETGEAR genie Advanced Home
NETGEAR genie Advanced Home Screen . . . . . . . . . . . . . . . . . . . . . . . . 39
Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
WPS Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
WAN Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
LAN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
LAN Setup Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Use the Router as a DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Address Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Quality of Service (QoS) Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 5 Storage
ReadySHARE Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
User Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
File-Sharing Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Storage Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Add or Edit a Network Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Storage Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Safely Remove a USB or Internal Hard Drive . . . . . . . . . . . . . . . . . . . . . .59
Media Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Specify Approved USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Connect to the USB Drive from a Remote Computer. . . . . . . . . . . . . . . . . 61
Access the Router’s USB Drive Remotely Using FTP . . . . . . . . . . . . . . . .61
ReadySHARE Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Back Up Your Computers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
ReadySHARE Vault Windows Backup. . . . . . . . . . . . . . . . . . . . . . . . . . 63
Time Machine HDD Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Time Machine USB Drive Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Back Up an SD Card onto the Internal HDD . . . . . . . . . . . . . . . . . . . . .70
Replace the Internal Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Format the HDD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Chapter 6 ReadySHARE Printer
ReadySHARE Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
USB Control Center Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Control Center Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
USB Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Scan with a Multifunction Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Chapter 7 Security
Keyword Blocking of HTTP Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Block Services (Port Filtering) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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CENTRIA WNDR4700/WNDR4720
Schedule Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Security Event Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Chapter 8 Administration
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
View Router Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Router Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Internet Port (WAN) Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Wireless Settings (2.4 GHz and 5 GHz) . . . . . . . . . . . . . . . . . . . . . . . . . 94
View Logs of Web Access or Attempted Web Access . . . . . . . . . . . . . . . .95
Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Set Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Password Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Chapter 9 Advanced Settings
Advanced Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Restrict Wireless Access by MAC Address . . . . . . . . . . . . . . . . . . . . . 101
Wireless AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Wireless Repeating Function (WDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Set Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Set Up a Repeater Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Port Forwarding and Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Remote Computer Access Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Port Triggering to Open Incoming Ports . . . . . . . . . . . . . . . . . . . . . . . .108
Port Forwarding to Permit External Host Communications . . . . . . . . .110
How Port Forwarding Differs from Port Triggering . . . . . . . . . . . . . . . .111
Set Up Port Forwarding to Local Servers . . . . . . . . . . . . . . . . . . . . . . . . .111
Add a Custom Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Edit or Delete a Port Forwarding Entry. . . . . . . . . . . . . . . . . . . . . . . . . 113
Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
USB Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Universal Plug and Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Auto Detect Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Auto Config. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
6to4 Tunnel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Pass Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Fixed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
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CENTRIA WNDR4700/WNDR4720
Chapter 10 Troubleshooting
Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Hard Disk Drive (HDD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Troubleshooting with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Power LED Is Off or Blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Power LED Stays Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
HDD LED Is Red or Red and Green. . . . . . . . . . . . . . . . . . . . . . . . . . . 131
LEDs Never Turn Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Internet LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Wireless LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Cannot Log In to CENTRIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Troubleshoot PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Troubleshooting Internet Browsing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Wireless Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Restore the Factory Settings and Password . . . . . . . . . . . . . . . . . . . . . . 136
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . .136
Test the LAN Path to CENTRIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Test the Path from Your Computer to a Remote Device . . . . . . . . . . . 137
Appendix A Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Appendix B Notification of Compliance
6
1. Hardware Setup
Getting to know your CENTRIA
1
NETGEAR CENTRIA is an all-in-one device with three essential functions.
• Back up automatically. All your computers—Windows PCs and Macs—can back up
incrementally on the CENTRIA internal hard drive or on an external USB storage drive.
• Share easily. Store your files and media on your CENTRIA and access or stream them
from any Internet-enabled device.
• Connect quickly. Enjoy high-performance connectivity throughout your home with your
900 Mbps, dual-band WiFi router.
CENTRIA comes in two models: WNDR4720, which comes with a 2 TB hard drive, and
WNDR4700, for which you provide your own hard drive. You can upgrade the hard disk drive at
any time. Both models have two SuperSpeed USB 3.0 ports for adding even more storage,
should you need it. An SD card reader affords simple, single-click backup of media to the internal
hard drive.
This chapter contains the following sections:
• Unpack CENTRIA
• Position CENTRIA
• Hardware Features
• Install an Optional Internal Hard Disk Drive (HDD)
• Remove a Hard Disk Drive
• Requirements for Optional USB Devices
For information about ReadySHARE features in your product, see Chapter 5, Storage, and visit
www.netgear.com/readyshare.
For more information about the topics covered in this manual, visit the support website at
http://support.netgear.com.
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CENTRIA WNDR4700/WNDR4720
Unpack CENTRIA
Open the box and remove the router, cables, and installation guide.
Note: If you purchased model
WNDR4720, your hard disk drive
was shipped external to CENTRIA to
protect it from any accidental
damage. Always remove the hard
drive from the internal slot when
shipping CENTRIA.
Hard disk drive
CENTRIA
Power adapter
Figure 1. Check the package contents
(HDD) included
only with model
WNDR4720
Ethernet cable
Tray for
0.75-inch
HDD only
Your box contains the following items:
• CENTRIA WNDR4700/WNDR4720
• HDD (model WNDR4720 only)
• T
ray to allow installation of an optional 0.75-inch HDD
• AC power adapter and power cord (plug varies by region)
• Category 5 (Cat 5) Ethernet cable
• Installation guide with cabling and router setup instructions
If any parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton and original packing materials, in case you need to return the product for repair
Position CENTRIA
The router lets you access your network from virtually anywhere within the operating range of
your wireless network. However, the operating distance or range of your wireless connection
can vary significantly depending on the physical placement of your router. For example, the
thickness and number of walls the wireless signal passes through can limit the range. For
best results, place your router:
Hardware Setup
8
.
CENTRIA WNDR4700/WNDR4720
• Near the center of the area where your computers and other devices operate and
preferably within line of sight to your wireless devices.
• So it is accessible to an
AC power outlet and near Ethernet cables for wired computers.
• In an elevated location such as a high shelf, keeping the number of walls and ceilings
between the router and your other devices to a minimum.
• A
way from electrical devices that are potential sources of interference. Equipment that
might cause interference includes ceiling fans, home security systems, microwaves,
computers, the base of a cordless phone, or 2.4 GHz cordless phone.
• A
way from any large metal surfaces, such as a solid metal door or aluminum studs. Large
expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and
concrete can also affect your wireless signal.
When there is more than one wireless network in the area and they use the same channel,
that can create interference in some instances. If this happens, you can use a dif
ferent radio
frequency channel to reduce interference. The recommended channel spacing is five
channels. Fr example, different networks in the same area could use Channels 1 and 6, or 6
and 11.
Hardware Features
Before you cable your router, take a moment to become familiar with the front, side, and back
panels and the label. Pay particular attention to the LEDs on the front panel.
Front and Side Panel
The router front panel has status LEDs and icons. Buttons and connectors are on the side.
WPS
WiFi On/Off
Backup
USB port
SD card reader
LEDs
Figure 2. CENTRIA, front and side view
Hardware Setup
9
CENTRIA WNDR4700/WNDR4720
Table 1. LED description
LED Description
Power
Internet
Wireless
USB • Solid blue: The router has accepted the USB device. The USB device is ready to
HDD
• Solid amber. CENTRIA is starting up.
• Blinking amber.
• Solid green. CENTRIA is ready
• Blinking green. The
• Off. Power is not supplied to CENTRIA.
• Solid green. The Internet connection is ready.
• Solid amber.
• Off. No Ethernet cable is connected to CENTRIA.
• Solid blue. The wireless radio is operating in either 2.4 GHz or 5 GHz mode.
• Blinking.
• Off.
• Blinking blue.
• Off. No USB device is connected; someone clicked the Safely Remove Hardware
• Solid green. The internal HDD is working and is not full.
• Solid green plus red.
• Blinking green. Someone pressed the Backup button; the SD card data is being
• Blinking green and red.
• Solid red.
• Off. No internal HDD is connected.
The wireless radios are off for both 2.4 GHz and 5 GHz.
be used.
button, and it is now safe to remove the attached USB device.
copied to the internal HDD.
failure alert.
The firmware is upgrading, or the Reset button was pressed.
.
firmware is corrupted. Visit www.netgear.com/support.
The Ethernet cable connection to the modem has been detected.
The router is in WPS (WiFi protected setup) mode.
A USB device is plugged in and is trying to connect.
The HDD is 85% full.
The HDD is 95% full.
The HDD is not formatted, the HDD connection is loose, or there is a
The following are located on the side.
• W
iFi On/Off button. Pressing and holding the WiFi On/Off button for 2 seconds turns on
or off the 2.4 GHz and 5 GHz wireless radios. If the Wireless LED is lit, then the wireless
radio is on. If the LED is off, then the wireless radios are turned off and you cannot
connect wirelessly to the router.
• WPS button.
You can use this button to use WPS to add a wireless device or computer
to your wireless network.
• Backup button.
You can use this button to back up files and folders onto the internal
hard disk drive from an SD card attached to the card reader. See Back Up an SD Card
onto the Internal HDD on page 70.
• USB drive.
You can use this to attach a USB device such as a flash drive. Files and
folders on the USB device can be shared.
• SD card reader.
The SD card reader supports SD, MMC, MS, or MS Pro type cards. You
can attach an SD card here, and then use the Backup button to back up files and folders
on the SD card onto the internal HDD.
Hardware Setup
10
CENTRIA WNDR4700/WNDR4720
Back Panel
The back panel has the connections shown in the following figure.
Power connector
Power On/Off
USB LAN ports WAN Reset
1-4
Figure 3. CENTRIA, rear view
(Internet)
port
See Factory Settings on page 139 for information about restoring factory settings.
Label
The label on the bottom of the router shows the login information, MAC address, and serial
number.
Default access information
Serial number
MAC address
Preset SSID
Preset WiFi
password
Figure 4. The label shows unique information about CENTRIA
Hardware Setup
11
CENTRIA WNDR4700/WNDR4720
Install CENTRIA
To view the CENTRIA Installation video, visit
http://kb.netgear.com/app/answers/detail/a_id/21753/~/centria-hard-drive-installation-video,
or use the following QR code.
To install CENTRIA:
Make sure that your Internet service is working before you install the router. Follow steps 1
through 5.
1. Prepare your modem.
a. Unplug your modem’
s power
.
1
DSL or cable
Internet
b. If the modem has a battery backup, remove its batteries.
c. If your modem was already connected to another router
between your modem and that router
Now your modem should be turned off and cabled only to the wall jack for your Internet
service.
Modem
, disconnect the cable
.
2. Connect your modem.
Hardware Setup
12
CENTRIA WNDR4700/WNDR4720
a. Plug in and turn on your modem. (Replace the batteries if you removed them
previously.)
2
Router
b
a
Modem
b. With the yellow Ethernet cable that came with the router, connect your modem to the
Internet port of your router.
3. Install a hard disk drive (optional).
3
For details, see Install an Optional Internal Hard Disk Drive (HDD)
on page 15.
4. Power on the router.
On/Off
Router
Modem
a. Connect the power adapter to the router and plug the power adapter into an outlet.
b. Before going to Step 5, wait for the Power LED on the front panel to turn from solid
amber to solid green. If none of the LEDs on the front panel are on, press the Power
On/Off button on the rear panel.
4
Hardware Setup
13
CENTRIA WNDR4700/WNDR4720
5. Connect a computer.
Router
Modem
5
You can use an Ethernet cable (not included) or connect wirelessly.
• Use an Ethernet cable to connect your computer to an Ethernet port on your Router.
• Or
, connect wirelessly by using the preset SSID and preset WiFi password on the
label on the bottom of the router.
6. Launch a browser
, and the genie screen displays.
7. Click Next, and follow the onscreen instructions to set up your router.
• If you installed an HDD, you can format it when prompted, or do that later
• During installation, you can download and install the ReadySHARE V
.
ault app, or do
that later. ReadySHARE Vault lets you manage your backups from your computer.
See ReadySHARE Vault Windows Backup on page 63.
If the browser cannot display the web page:
• Make sure that the computer is connected to one of the four LAN Ethernet ports or
wirelessly to the router.
• Make sure that the router Power LED
is green and that its Wireless LED is lit.
• Close and reopen the browser to make sure that the browser does not cache the previous
page.
• Browse to http://www
.routerlogin.net.
Hardware Setup
14
CENTRIA WNDR4700/WNDR4720
• If the computer is set to a static or fixed IP address (this is uncommon), change it to
obtain an IP address automatically from the router. Consult the documentation that came
with your computer or operating system for instructions about how to do this.
If the router does not connect to the Internet:
1. Review your settings to be sure that you have selected the correct options and typed
everything correctly
.
2. Contact your ISP to verify that you have the correct configuration information.
3. Read Chapter 1 1, Troubleshooting. If problems persist, register your NETGEAR product and
contact NETGEAR technical support.
Install an Optional Internal Hard Disk Drive (HDD)
CENTRIA supports an optional HDD. The router supports 3.5-inch SATA HDDs (both 0.75
and 1-inch thickness). Visit www.netgear.com/CENTRIA_HD for list of compatible hard
drives.
CAUTION:
To protect your equipment, always turn off the router before removing or
inserting an HDD.
To install a hard disk drive:
1. Make sure the router is powered of
f.
2. Open the router side door (a) and move the internal latch down (b) as shown (c).
a
b
c
This allows you to insert the HDD.
Hardware Setup
15
CENTRIA WNDR4700/WNDR4720
3. If you are installing a 0.75-inch-thick HDD (this is uncommon), insert the tray into the router.
Follow the THIS SIDE UP and the BACK OF PRODUCT signs on the tray to place it in the
correct orientation.
4.
Insert the HDD.
The metal connector on the HDD is up.
5. Close the latch to secure the HDD in place.
6. Close the side door
.
Note: If the latch is not in the correct position or the HDD is inserted in the
wrong direction, then the side door to the router cannot be closed.
When you turn on the router, the HDD LED shows the status of the HDD.
• Solid green.
• Solid green plus red.
• Solid red.
The internal HDD is working and is not full.
The HDD is 85% full.
The HDD is not formatted, the HDD connection is loose, or there is a failure
alert.
• Off. No internal HDD is connected.
Hardware Setup
16
CENTRIA WNDR4700/WNDR4720
HDD Format
If you install an HDD during your initial router setup, the router detects it. A preformatted HDD
does not have to be reformatted. If the HDD has not yet been formatted, you are prompted to
format the HDD.
CAUTION:
Formatting the hard disks erases any data stored on it.
You can follow the prompts to do so, or wait until later and log in to the router to format the
HDD from the router menu. See Format the HDD on page 73.
Remove a Hard Disk Drive
CAUTION:
To protect your equipment, always turn off the router before removing or
inserting a hard disk drive (HDD).
To remove the hard disk drive (HDD):
1. Power of
2. Open the router side door and release the internal latch as shown.
f the router with the Power On/Off button.
Hardware Setup
17
CENTRIA WNDR4700/WNDR4720
3. Grab the top and bottom of the HDD with your fingers and pull to remove it.
4. If you removed a 0.75-inch HDD, remove the tray from the router.
5. Place the latch back to the left (a) so that the router side door can be closed (b).
b
a
Hardware Setup
18
CENTRIA WNDR4700/WNDR4720
Requirements for Optional USB Devices
The router works with USB 3.0 (USB Super Speed), 2.0 (USB High Speed), and 1.0 and 1.1
(USB Full Speed) standards. The approximate USB bus speeds are shown in the following
table. Actual bus speeds can vary, depending on the CPU speed, memory, speed of the
network, and other variables.
Table 2. USB drive speeds
Bus Speed/Sec
USB 3.0 5,000 Mbits
USB 2.0 480 Mbits
USB 1.1 12 Mbits
The router works with most USB-compliant external flash and hard drives. For the most
up-to-date list of USB drives that the router supports, go to:
http://kbserver.netgear.com/readyshare
The router supports both read and write for FAT16, FAT32, NTFS, Linux file systems (EXT2,
EXT3, EXT4), HFS+ (Hierarchical File System Plus), HFS+ journaled system.
Note: Some USB external hard drives and flash drives require you to load
the drivers onto the computer before the computer can access the
USB device. Such USB devices do not work with the router.
Hardware Setup
19
2. Getting Started with NETGEAR genie
Connecting to CENTRIA
2
This chapter explains how to use NETGEAR genie to set up your router after you complete
cabling as described in the installation guide and in the previous chapter.
This chapter contains the following sections:
• Router Setup Preparation
• Types of Logins and Access
• Use NETGEAR genie after Installation
• Upgrade the Firmware
• Dashboard (Basic Home Screen)
• Join Your Wireless Network
• NETGEAR genie App and Mobile genie App
20
CENTRIA WNDR4700/WNDR4720
Router Setup Preparation
You can allow NETGEAR genie to automatically set up your router, or you can use the genie
menus and screens to set up your router manually. Before you start the setup process, get
your ISP information and make sure the computers and devices in the network have the
settings described here.
Use Standard TCP/IP Properties for DHCP
If you set up your computer to use a static IP address, you need to change the settings so
that it uses Dynamic Host Configuration Protocol (DHCP). Consult the documentation that
came with your computer or operating system for instructions about how to do this.
Gather ISP Information
If you have DSL broadband service, you might need the following information to set up your
router and to check that your Internet configuration is correct. Your Internet service provider
(ISP) should have provided you with all of the information needed to connect to the Internet.
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your computer
to access the Internet. When you start an Internet application, your router automatically logs
you in. Make sure that you have the following information:
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this is rare)
Wireless Devices and Security Settings
Make sure that the wireless device or computer that you are using supports WPA or WPA2
wireless security, which is the wireless security supported by the router.
Types of Logins and Access
Different types of logins have different purposes: It is important that you understand the
difference so that you know which login to use when.
• Router login logs you in to the router interface from NETGEAR genie. See Use
NETGEAR genie after Installation on page 22 for details about this login.
• ISP login logs you in to your Internet service. Your service provider has provided you with
this login information, typically in a letter. If you cannot find this login information, contact
your service provider.
• WiFi password. The preset SSID (WiFi network name) and preset WiFi password for
your router are unique. This information is on the label on the bottom of your router.
Getting Started with NETGEAR genie
21
CENTRIA WNDR4700/WNDR4720
Use NETGEAR genie after Installation
When you first set up your router, NETGEAR genie automatically starts when you launch an
Internet browser on a computer that is connected to the router. You can use NETGEAR genie
again if you want to view or change settings for the router.
1. Launch your browser from a computer or wireless device that is connected to the router.
2. Enter http://www
A login window displays.
.routerlogin.net in the web browser address bar.
admin
********
3. Enter admin for the router user name and password for the router password, both in
lowercase letters.
Note: The router user name and password are different from the user name
and password for logging in to your Internet connection. See Types of Logins
and Access on page 21 for more information.
Upgrade the Firmware
When you set up your router and are connected to the Internet, the router automatically
checks for you to see if newer firmware is available. If it is, a message is displayed on the top
of the screen. See Upgrade the Modem Router Firmware on page 82 for more information
about upgrading firmware.
Click the message when it shows up, and click Y
firmware. After the upgrade, the router restarts automatically.
CAUTION:
Do not try to go online, turn off the router, shut down the computer, or do
anything else to the router until the router finishes restarting and the Power
LED has stopped blinking for several seconds.
es to upgrade the router with the latest
Getting Started with NETGEAR genie
22
CENTRIA WNDR4700/WNDR4720
Dashboard (Basic Home Screen)
The Basic Home screen has a dashboard that lets you see the status of your Internet
connection and network at a glance. You can click any of the six sections of the dashboard to
view more detailed information. The left column has the menus, and at the top, there is an
Advanced tab that you can use to access more menus and screens.
Language
Menus
(Click the
Advanced
tab to view
more)
Dashboard
(Click to
view details)
Help
Figure 5. Basic Home screen with dashboard, language, and online help
• Home. This dashboard screen displays when you log in to the router.
• Internet. Set, update, and check the ISP settings of your router.
• W
ireless. View or change the wireless settings for your router.
• Attached Devices. V
iew the devices connected to your network.
• Parental Controls. Download and set up parental controls to prevent objectionable
content from reaching your computers.
• ReadySHARE. Manage storage on the internal hard disk drive (HDD) and USB devices
that you connect to the router USB drive.
• Guest Network. Set up a guest network to allow visitors to use your router’
s Internet
connection.
• Advanced tab. Set the router up for unique situations such as when remote access by IP
or by domain name from the Internet is needed. See Chapter 9, Advanced Settings. You
need a solid understanding of networking protocols to use this tab.
• Help & Support. V
isit the NETGEAR support site to get information, help, and product
documentation. These links work once you have an Internet connection.
Getting Started with NETGEAR genie
23
CENTRIA WNDR4700/WNDR4720
Join Your Wireless Network
You can use the manual or the WPS method to join your wireless network. See Guest
Networks on page 36 for instructions about how to set up a guest network.
Manual Method
With the manual method, you choose the network that you want and enter its password to
connect.
To connect manually:
1. On your computer or wireless device, open the software that manages your wireless
connections. The wireless software scans for all wireless networks in your area.
2. Look for your network and select it.
The preset SSID (wireless network name) and preset WiFi password are on the router
label. If you changed these settings, then look for the network name that you used.
3. Enter the router password and click Connect.
Wi-Fi Protected Setup (WPS) Method
Wi-Fi Protected Setup (WPS) lets you connect to a secure WiFi network without typing its
password. Instead, press a button or enter a PIN. NETGEAR calls WPS Push 'N' Connect.
Some older WiFi equipment is not compatible with WPS. WPS works only with WPA2 or WPA
wireless security.
To use WPS to join the wireless network:
1. Press the WPS button on the router side panel.
2. Within 2 minutes, press the WPS button on your wireless device, or follow the WPS
instructions that came with the device.
The WPS process automatically sets up your wireless computer with the network
password and connects you to the wireless network.
Getting Started with NETGEAR genie
24
CENTRIA WNDR4700/WNDR4720
NETGEAR genie App and Mobile genie App
The genie app is the easy dashboard for managing, monitoring, and repairing your home
network. See the NETGEAR genie App User Manual for details about the genie apps.
Retrieve wireless password
Menu
About genie
Language
Dashboard
(Click to
view
details)
Support
The genie app can help you with the following:
• Automatically repair common wireless network problems.
• Have easy access to router features like Live Parental Controls, guest access, Internet
traf
fic meter, speed test, and more.
The genie mobile app works on your iPhone, iPad, or Android phone:
Phone status
Log in to the router
Search NETGEAR
support
Information about
genie mobile app
and the connected
router
Getting Started with NETGEAR genie
25
3. NETGEAR genie Basic Settings
Your Internet connection and network
This chapter contains the following sections:
• Basic Home Screen
• Internet Setup
• Attached Devices
• Parental Controls
• ReadySHARE Storage
• Basic Wireless Settings
• Guest Networks
3
26
CENTRIA WNDR4700/WNDR4720
Basic Home Screen
The genie Basic Home screen is shown in the following figure:
Internet Setup
The Internet Setup screen is where you view or change basic ISP information.
You can use the Setup Wizard to detect the Internet connection and automatically set up the
router. See Setup Wizard on page 39.
To view or change the basic Internet setup:
1. From the Home screen, select Internet. The
following screen displays:
NETGEAR genie Basic Settings
27
Scroll to view
more settings
CENTRIA WNDR4700/WNDR4720
The fields that display in the Internet Setup screen depend on whether your Internet
connection requires a login.
• Yes. Select the encapsulation method and enter the login name. If you want to
change the login time-out, enter a new value in minutes.
• No. Enter the account and domain names, only if needed.
2. Enter the settings for the IP address and DNS server. The default settings usually work fine.
If you have problems with your connection, check to make sure that the settings in this
screen match the information from your ISP.
3. Click Apply to save your settings.
4. Click Test to test your Internet connection. If the NETGEAR website does not display within
1 minute, see
Chapter 11, Troubleshooting.
Internet Setup Screen Fields
The following descriptions explain all of the possible fields in the Internet Setup screen. The
fields that display in this screen depend on whether tan ISP login is required.
Does Your ISP Require a Login? Answer either yes or no.
These fields display when no login is required:
• Account Name (if required) Enter the account name that your ISP provided. This might
also be called the host name.
• Domain Name (if required) Enter the domain name that your ISP provided.
These fields display when your ISP requires a login:
• Internet Service Provider Encapsulation. ISP types. The choices are PPPoE, PPTP, or
L2TP. If you are not sure, check with your ISP.
• Login. The login name that your ISP provided. This login name is often an email address.
• Password. The password that you use to log in to your ISP.
• Idle Timeout (In minutes). If you want to change the login time-out, enter a new value in
minutes. This setting determines how long the router keeps the Internet connection active
after there is no Internet activity from the LAN. A value of 0 (zero) means never log out.
Internet IP Address.
• Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP
automatically assigns these addresses.
• Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router will
connect.
Domain Name Server (DNS) Address. The DNS server is used to look up site addresses
based on their names.
NETGEAR genie Basic Settings
28
CENTRIA WNDR4700/WNDR4720
• Get Automatically from ISP . Your ISP uses DHCP to assign your DNS servers. Your ISP
automatically assigns this address.
• Use These DNS Servers. If you know that your ISP requires specific servers, select this
option. Enter the IP address of your ISP’
address is available, enter it also.
s primary DNS server. If a secondary DNS server
Router MAC Address.
Some ISPs register the MAC address of the network interface card in your computer when
your account is first opened. They accept traffic only from the MAC address of that computer.
This feature allows your router to use your computer’s MAC address (this is also called
cloning).
• Use Default
• Use Computer MAC
computer that you are now using. You have to use the one computer that the ISP allows.
• Use This MAC
Address. Use the default MAC address.
The Ethernet MAC address that the router uses on the Internet port.
Address. The router captures and uses the MAC address of the
Address. Enter the MAC address that you want to use.
Attached Devices
Use the Attached Device screen to view all computers or devices that are currently
connected to your network.
To go to the Attached Devices screen:
From the Basic Home screen, select Attached Devices to display the following screen:
Wired devices are connected to the router with Ethernet cables. Wireless devices have
joined the wireless network.
• # (number). The order in which the device joined the network.
• IP Address.
network. This number can change if a device is disconnected and rejoins the network.
• MAC Address.
address is typically shown on the product label.
• Device Name. If the device name is known, it is shown here.
You can click Refresh to update this screen.
The IP address that the router assigned to this device when it joined the
The unique MAC address for each device does not change. The MAC
NETGEAR genie Basic Settings
29
CENTRIA WNDR4700/WNDR4720
Parental Controls
The first time you select Parental Controls from the Basic Home screen, your browser goes to
the Parental Controls website. You can learn more about Live Parental Controls or download
the application.
To set up Live Parental Controls:
1. Select Parental Controls on the Home (dashboard) screen.
Live Parental Controls uses free OpenDNS accounts. If you do not have one, you can
create one now.
2. Log in to manage Parental Control settings.
3. Click either the Windows Users or Mac Users button.
4. Follow the onscreen instructions to download and install the NETGEAR Live Parental
Controls Management Utility
.
NETGEAR genie Basic Settings
30
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