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User Manual
Nighthawk® M5 5G WiFi 6 Mobile Router
Models:
MR5100C
NETGEAR, Inc.
350 E. Plumeria DriveMarch 2021
San Jose, CA 95134, USA202-12216-01
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Nighthawk M5 5G WiFi 6 Mobile Router
Support and Community
Visit www.netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy/.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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Contents
Chapter 1 Get Started
Get to Know Your Mobile Router........................................................9
Top Front View.................................................................................9
Power Button....................................................................................9
Mobile Router Connectors...........................................................10
LCD Home Screen.........................................................................11
Download the NETGEAR Mobile App.............................................11
Install the Battery................................................................................12
Power On Your Mobile Router..........................................................13
Set Up the Mobile Router..................................................................13
Set Up the Mobile Router Using the Touch Screen...................13
Use a Web Browser to Set Up the Mobile Router......................14
Use the Mobile App to Set Up the Mobile Router.....................15
Chapter 2 Connect to the Mobile Router
Connect to the Mobile Router Network...........................................17
WiFi Connection.............................................................................17
Tethered Connection....................................................................18
Use the Touch Screen to Access the Mobile Router......................18
Use the NETGEAR Mobile App to Access the Mobile Router......18
Use a Web Browser to Access the Mobile Router..........................20
Access the Moble Router Directly From the Touch Screen..........21
Log Out of the Mobile Hotspot Web UI...........................................21
Chapter 3 Manage Battery Usage and Charging
Extend Battery Life..............................................................................23
Use the Mobile Router Without a Battery........................................23
Recharge the Battery..........................................................................23
Quick Charge the Battery.............................................................24
Recharge the Battery From a Wall Socket..................................24
Recharge the Battery From a Computer USB Port....................25
Use the USB Type-C Cable to Charge Only...............................25
Change the LCD Screen Display......................................................26
Change the LCD Screen Display Settings From the Touch
Screen..............................................................................................26
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Nighthawk M5 5G WiFi 6 Mobile Router
Change the LCD Screen Display Settings From the NETGEAR
Mobile App.....................................................................................26
Change the LCD Screen Display Settings From a Web
Browser...........................................................................................27
Battery Tips..........................................................................................27
General Battery Safety.......................................................................28
Appropriate Batteries and Chargers................................................29
Battery Disposal..................................................................................29
Chapter 4 Manage Your Internet Connection
Offload Your Mobile Internet Connection......................................31
Enable Data Offloading Over Ethernet From the NETGEAR Mobile
App..................................................................................................32
Enable Data Offloading Over WiFi From the NETGEAR Mobile
App..................................................................................................32
Enable Ethernet Offloading From a Web Browser....................33
Specify Cellular Settings....................................................................33
Specify Cellular Settings From the Touch Screen......................33
Specify Cellular Settings From the NETGEAR Mobile App......34
Specify Cellular Settings From a Web Browser..........................35
Configure Always-On WiFi................................................................37
Chapter 5 Control Internet Access
Access Control....................................................................................39
Set Up Access Control From the Touch Screen.........................39
Set Up Access Control From the NETGEAR Mobile App.........39
Set Up Access Control From a Web Browser.............................40
Turn Off USB Tethering......................................................................40
Turn Off USB Tethering From a Web Browser...........................41
Manage Website Filters.....................................................................41
Set Up a Schedule for Internet Access.............................................42
Edit a Schedule Rule..........................................................................44
Delete a Schedule Rule......................................................................44
Enable SIM Security............................................................................45
Enable SIM Security From the NETGEAR Mobile App..............45
Enable SIM Security From a Web Browser.................................45
Enable Port Forwarding.....................................................................46
Set Up Port Filtering...........................................................................47
Enable DMZ.........................................................................................48
Chapter 6 Specify the Mobile Router Network Settings
Select a WiFi Profile............................................................................50
Select a WiFI Profile From the Touch Screen.............................50
Select a WiFi Profile From the NETGEAR Mobile App..............50
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Nighthawk M5 5G WiFi 6 Mobile Router
Select a WiFi Profile From a Web Browser.................................51
Manage WiFi Settings........................................................................51
Specify WiFi Settings From the Touch Screen...........................51
Specify WiFi Settings From the NETGEAR Mobile App............52
Specify WiFi Settings From a Web Browser...............................52
Set Up Guest Wi-Fi.........................................................................53
Use WPS to Connect to the Mobile Router WiFi Network............54
Use WPS From the Touch Screen................................................54
Use WPS From the NETGEAR Mobile App.................................54
Use WPS From a Web Browser....................................................55
Universal Plug-N-Play.........................................................................55
Turn UPnP Off or On From the NETGEAR Mobile App............55
Turn UPnP Off or On From a Web Browser................................56
Enable IP Pass-Through Mode..........................................................57
Enable VPN Pass-Through Mode.....................................................57
Specify the IP Addresses That the Mobile Router Assigns............58
Disable the DHCP Server Feature in the Mobile Router................59
Chapter 7 Manage Your Mobile Router Network
View the Network Information..........................................................61
View Mobile Router Network Status.................................................61
View Status From the NETGEAR Mobile App............................61
View Mobile Network Device Status From a Web Browser......62
View WiFi Details................................................................................62
View a Network Map..........................................................................62
View a Network Map From the NETGEAR Mobile App............62
View a Network Map From a Web Browser................................63
View Connected Devices...................................................................63
View the Connected Devices On the LCD..................................63
View the Connected Devices From theNETGEAR Mobile App.63
View the Connected Devices From a Web Browser..................64
Update the Mobile Router Firmware...............................................64
Update Firmware From the Touch Screen.................................64
Update Firmware From an Alert..................................................64
Update Firmware From the NETGEAR Mobile App..................65
Update the Firmware From the Web Page.................................65
Change the admin Password............................................................66
Manage SMS Messages.....................................................................66
Send SMS Messages From the Mobile Router...........................66
Send SMS Messages From the Mobile Router Web Page........68
Manage Messages From the Touch Screen...............................69
Manage Messages From the NETGEAR Mobile App................69
View or Delete Messages From a Web Browser........................69
Back Up and Restore the Mobile Router Settings..........................70
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Nighthawk M5 5G WiFi 6 Mobile Router
Back Up the Mobile Router Settings............................................70
Restore the Mobile Router Settings.............................................71
Factory Reset.......................................................................................71
Disable the Factory Reset Button.................................................71
Factory Reset From the NETGEAR Mobile App.........................72
Factory Reset From the Touch Screen........................................72
Factory Reset From a Web Browser............................................73
Factory Reset Using the Reset Button.........................................73
Reboot the Mobile Router.................................................................74
Reboot the Mobile Router From the Touch Screen...................74
Reboot the Mobile Router From the NETGEAR Mobile App....75
Reboot the Mobile Router From a Web Browser......................75
Power Off the Mobile Router............................................................75
Power Off the Mobile Router Manually.......................................76
Power Off the Mobile Router From the NETGEAR Mobile App.76
Power Off the Mobile Router From a Web Browser..................76
View Details About Your Mobile Router..........................................77
View Mobile Router Details From the Touch Screen.................77
View Mobile Router Details From the NETGEAR Mobile App..77
View Mobile Router Details From a Web Browser.....................77
Chapter 8 Frequently Asked Questions
Why can’t my device connect to the mobile router?.....................79
Why can’t I access the Internet?........................................................79
Why is the signal indicator always low?...........................................79
Why is the download or upload speed slow?.................................80
What do I do if I forget my admin login password?.......................80
How do I disconnect from the mobile broadband network?........80
The LCD is not lit. How do I know if the mobile router is still powered
on?........................................................................................................81
How do I find my computer’s IP address?.......................................81
How do I find my computer’s IP address on a Windows 8
device?............................................................................................81
How do I find my computer’s IP address on a Mac OS X
device?............................................................................................82
How do I find my computer’s IP address on devices running other
operating systems?........................................................................82
How do I find a device’s MAC address?..........................................82
How do I find a device’s MAC address on a Windows 7, Windows
10 or Vista device?.........................................................................82
How do I find a device’s MAC address on a Windows 8
device?............................................................................................83
How do I find a device’s MAC address on a Mac OS X device?.83
Where can I find more information?................................................83
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Nighthawk M5 5G WiFi 6 Mobile Router
Chapter 9 Troubleshooting
Diagnostics..........................................................................................86
The WiFi Network Name Is Not in the List of Networks.................86
The No Signal Icon Displays..............................................................86
Cannot Log In to the Mobile Router Using a VPN..........................87
The Mobile Router Does Not Connect to the Cellular Network....87
Appendix A Specifications
Battery Specifications.........................................................................90
Display Specifications........................................................................91
Environmental Specifications............................................................92
Mechanical Specifications.................................................................92
Mobile Band Specifications...............................................................93
Package Contents...............................................................................93
Port Specifications..............................................................................93
Security Specifications.......................................................................94
WiFi Specifications.............................................................................95
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1
Get Started
This chapter provides an overview of the Nighthawk 5G Mobile Router and instructions
for how to set up your Nighthawk M5 5G WiFi 6 Mobile Router and connect to the
Internet.
The chapter covers the following topics:
• Get to Know Your Mobile Router
• Download the NETGEAR Mobile App
• Install the Battery
• Power On Your Mobile Router
• Set Up the Mobile Router
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Home
Touch screen
Touch to
navigate
Back
Power button
Nighthawk M5 5G WiFi 6 Mobile Router
Get to Know Your Mobile Router
Your mobile router lets you create a WiFi access point in any location with cellular
network coverage. Use a WiFi access point to connect your computer or mobile devices
to your service provider’s mobile broadband network and connect to the Internet.
Your mobile router can receive power from any of the following sources:
Rechargeable battery included with the mobile router
•
Wall socket using the AC adapter and USB cable
•
USB port on your computer
•
The Nighthawk M5 5G WiFi 6 Mobile Router can be operated without the battery when
it is plugged in to its original Quick charge power adapter. This feature is useful for fixed
wireless application where the device needs to be left on for a prolonged time
Top Front View
Before you connect your mobile router, familiarize yourself with its LCD screen, icons,
buttons, and connectors.
The following figure shows the top front view of the mobile router.
Figure 1. Mobile router LCD and buttons
Power Button
Use the Power button to wake the mobile router and to power the device on and off.
The Power button is on the upper side panel of the mobile router.
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USB Type-C connector
RJ-45 ethernet port
TS-9 external antenna
connector
TS-9 external antenna
connector
Nighthawk M5 5G WiFi 6 Mobile Router
Table 1. Power button usage
ActionDesired Result
Press and hold the Power button for three seconds.Turn on the mobile router.
Press and hold the Power button for five seconds.Turn off the mobile router.
Press and quickly release the Power button.Wake the mobile router.
Mobile Router Connectors
The following figure shows a rear view of the mobile router with the ports and connectors.
Figure 2. Mobile router connectors
The mobile router has the following ports and connectors:
USB type-C connector. Connect the USB type-C cable that came in the package to
•
recharge the battery or for a tethered connection to a computer.
For more information about recharging the battery, see Recharge the Battery From
a Wall Socket on page 24 and Recharge the Battery From a Computer USB Port on
page 25.
A tethered connection to a computer lets you access the mobile router from a web
browser without a WiFi connection. See Tethered Connection on page 18.
LAN/WAN port. You can connect an Ethernet-compatible device to this port. Devices
•
connected to the mobile router over WiFi and devices connected to this port can
send and receive information to each other.
When you are using an Ethernet connection, you can use the USB Type-C cable and
the AC adapter to recharge the mobile router battery.
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WiFi name and password
Tap for more
Signal strength
Data usage
Network indicator
Additional options,
change settings
Change passwords,
view connected
devices, guest WiFi
options and more
Send and view messages
Nighthawk M5 5G WiFi 6 Mobile Router
Note: You can use an Ethernet connection and a tethered USB connection at the
same time to access the mobile router.
Note: If you are using the 6000450 external antenna, ensure that you are at least
20cm away from the external antenna while the device is in use to comply with RF
exposure requirements. For information about offloading data, see Offload Your
Mobile Internet Connection on page 31.
For information about how to use a charge-only tethered connection, see Use the
USB Type-C Cable to Charge Only on page 25.
LCD Home Screen
The LCD Home screen displays information shown in the following figure.
Figure 3. LCD screen
Touch an icon to see the Wifi settings, connected devices, Messages, or additional
options.
Download the NETGEAR Mobile App
The NETGEAR Mobile app lets you set up the mobile router. After initial setup, you can
use the app to view or change the mobile router settings.
To download the NETGEAR Mobile app:
1. Connect your mobile device to the Internet.
2. Open a web browser.
3. Visit http://netgear.com/mobileapp.
4. Download the NETGEAR Mobile app.
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2
3
5
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Nighthawk M5 5G WiFi 6 Mobile Router
Install the Battery
Your nano SIM card is preinstalled.
DescriptionNumber
To install the battery:
1.
Make sure that power to the mobile router is off.
2.
Remove the cover on the bottom of the mobile router.
Cover1
Nano SIM card slot2
Battery3
Enlargement of battery contacts4
Reset5
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Power button
Nighthawk M5 5G WiFi 6 Mobile Router
Place your thumbs on the arrows on the cover and press down while sliding the
cover up.
3. Align the battery connectors and insert the battery.
4. Replace the mobile router cover.
Power On Your Mobile Router
To power on your mobile router:
Press and hold down the Power button on your mobile router for three seconds.
Set Up the Mobile Router
You can use web browser access to set up the mobile router, or you can use the
NETGEAR Mobile app to set up the mobile router.
Set Up the Mobile Router Using the Touch Screen
The first time you start the mobile router, you can set the admin password, and change
the WiFi name and WiFi password, using the Touch Screen.
1. Press and hold the Power button for 3 seconds.
To better safeguard your network, the first time you turn on your mobile router, you
are asked to set up your login credentials.
2. Follow the onscreen instructions to customize your settings.
You can change settings such as the WiFi password, Admin login password, and
WiFi standby time.
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Nighthawk M5 5G WiFi 6 Mobile Router
Note: The default admin password is unique to your device and is printed on the
product label located in the battery compartment During initial device setup, you
are asked to change the admin password. If you change the admin password during
initial device setup, you must use that password to log in. If you forget your new
password, you need to reset your router to restore the default admin password.
Use a Web Browser to Set Up the Mobile Router
To set up the mobile router:
1. Connect your computer to the mobile router WiFi network.
To view the mobile router WiFi network name, tap the Power button to wake up the
LCD.
Note: You can also use a tethered connection to access the mobile router from a
computer. For information about how to do this, see Tethered Connection on page
18.
2. Launch a web browser.
3.
Enter http://mywebui.net or http://192.168.1.1.
You are prompted to change the password for the admin user name and to change
the WiFi name and WiFi password.
Note: The default admin password is unique to your device and is printed on the
product label located in the battery compartment During initial device setup, you
are asked to change the admin password. If you change the admin password during
initial device setup, you must use that password to log in. If you forget your new
password, you need to reset your router to restore the default admin password.
4. Follow the onscreen instructions to set up your mobile router.
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Nighthawk M5 5G WiFi 6 Mobile Router
Use the Mobile App to Set Up the Mobile Router
To set up the mobile router:
1. Launch the NETGEAR Mobile app.
The app prompts you to change the password for the admin user name and to
change the WiFi name and WiFi password.
Note: The default admin password is unique to your device and is printed on the
product label located in the battery compartment. During initial device setup, you
are asked to change the admin password. If you change the admin password during
initial device setup, you must use that password to log in. If you forget your new
password, you need to reset your router to restore the default admin password.
2. Follow the onscreen instructions to set up your mobile router.
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Connect to the Mobile Router
This chapter covers the following topics:
• Connect to the Mobile Router Network
• Use the Touch Screen to Access the Mobile Router
• Use the NETGEAR Mobile App to Access the Mobile Router
• Use a Web Browser to Access the Mobile Router
• Access the Moble Router Directly From the Touch Screen
• Log Out of the Mobile Hotspot Web UI
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Connect to the Mobile Router Network
You can connect your computers and mobile devices to the mobile router WiFi network.
You can also connect a computer to the mobile router through a tethered connection
using the USB cable that came in the package with the mobile router.
Note: If you set up your computer to use a static IP address, change the settings so
that it uses Dynamic Host Configuration Protocol (DHCP).
WiFi Connection
You can find and select the WiFi network or you can connect to the router’s WiFi network
with Wi-Fi Protected Setup (WPS). For information about using WPS, see Use WPS to
Connect to the Mobile Router WiFi Network on page 54.
To find and connect to the WiFi network:
1. Make sure that the mobile router is powered on.
2. Check to make sure that WiFi is enabled on your computer or mobile device and
search for WiFi networks.
See the following table or the manual for your WiFi-enabled device for further details
on searching for WiFi networks.
InstructionsDevice
Windows
computer
Click the Internet Access icon, which is usually found on the bottom
right side of your screen.
Go to the WiFi menu and select Network.Mac computer
Go to the Settings menu and tap the WiFi icon.Mobile devices
3. Select the WiFi name that is displayed on your mobile router screen.
4. Enter the WiFi password exactly as shown on the mobile router screen.
The password is case-sensitive.
Your computer or mobile device connects to the WiFi network.
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Nighthawk M5 5G WiFi 6 Mobile Router
Tethered Connection
To connect the mobile router to the USB port on your computer:
Attach one end of the USB (type C) cable to the mobile router and plug the other
end into the USB port on your computer.
Your computer automatically connects to the mobile router LAN (local area network).
The first time you connect this way, your computer might display notifications about
detecting a new device.
Use the Touch Screen to Access the Mobile Router
The first time you start the mobile router, you can set the admin password using the
Touch Screen or access the mobile router directly.
Note: The default password for the admin user name is unique to your device, and is
printed on the product label located in the battery compartment. We strongly
recommend that you change this password to a more secure password.If you change
the admin password during initial device setup, you must use that password to log in.
If you forget your new password, you need to reset your router to restore the default
admin password.
Use the NETGEAR Mobile App to Access the Mobile Router
You use the NETGEAR Mobile app to set up the mobile router. After initial setup, you
can launch the app again and use it to log in to the mobile router to view or change its
settings.
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Nighthawk M5 5G WiFi 6 Mobile Router
To log in to the mobile router from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
You might be prompted to enter the admin password. During setup, you were
prompted to change this password.
Note: The default admin password is unique to your device and is printed on the
product label located in the battery compartment. During initial device setup, you
are asked to change the admin password. If you change the admin password during
initial device setup, you must use that password to log in. If you forget your new
password, you need to reset your router to restore the default admin password.
3.
If prompted, enter the admin password.
The app displays the following information:
Notifications
•
Data usage as provided by your carrier
•
Your cellular and WiFi signals and battery
•
Current WiFi band (swipeable)
•
WiFi name and password
•
Connected devices.
•
4. Swipe down.
The dashboard displays the icons shown in the following table.
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Nighthawk M5 5G WiFi 6 Mobile Router
DescriptionIconDescriptionIcon
Storage (not supported)WiFi
SecurityOffloading
Network MapNumber of connected
devices
SettingsMessages
PowerMedia (not supported)
Use a Web Browser to Access the Mobile Router
When you connect to the network (either with WiFi or with a tethered connection), you
can use a web browser to access the mobile router to view or change its settings.
To log in to the mobile router from a web browser:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login window opens.
3. Enter the administrator login password.
The default admin password is unique to your device and is printed on the product
label located in the battery compartment. During initial device setup, you are asked
to change the admin password. If you change the admin password during initial
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Nighthawk M5 5G WiFi 6 Mobile Router
device setup, you must use that password to log in. If you forget your new password,
you need to reset your router to restore the default admin password.
Access the Moble Router Directly From the Touch Screen
1. Press the Power button to wake up the mobile router.
2. Tap the LCD screen to unlock the screen.
Log Out of the Mobile Hotspot Web UI
To log out of the mobile hotspot Web UI:
1. Go to the Web UI Main Menu.
2.
Click on the three dots at the top right of the menu and select Logout
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Manage Battery Usage and Charging
This chapter includes the following sections:
• Extend Battery Life
• Use the Mobile Router Without a Battery
• Recharge the Battery
• Change the LCD Screen Display
• Battery Tips
• General Battery Safety
• Appropriate Batteries and Chargers
• Battery Disposal
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Nighthawk M5 5G WiFi 6 Mobile Router
Extend Battery Life
The mobile router, by default, is configured to optimize battery life. If your mobile router
is plugged in for an extended period of time, the mobile router automatically reduces
charging levels to help protect battery life.
The following factors affect battery life:
Standby time
•
Data throughput
•
Mobile broadband signal strength (the better the signal, the longer the battery life)
•
WiFi range
•
Dual-band WiFi (when all of your devices support 5 GHz WiFi, dual-band WiFi allows
•
faster downloads but uses more power)
To extend the battery life, use any of the following methods:
Adjust WiFi settings.
•
Adjust display settings.
•
Use the Mobile Router Without a Battery
If you connect your mobile router to a power adapter that supports Quick Charge 2.0
or 3.0, you can remove the battery. We recommend operating without the battery in
applications where the mobile router is used for extended periods, such as using the
mobile router as a fixed router.
Recharge the Battery
The battery comes partially charged. You can recharge the battery from a wall socket
or from the USB port on your computer. Recharging from a wall socket is faster than
recharging from a USB port.
Turn off USB tethering if you only want to charge your mobile router with your computer.
For more information, see Turn Off USB Tethering on page 40.
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Charging
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Nighthawk M5 5G WiFi 6 Mobile Router
Quick Charge the Battery
The mobile router supports Quick Charge 2.0 technology. You can charge the mobile
router battery with a Quick Charge–certified power adapter, which charges the battery
up to 75 percent faster than regular power adapters by increasing the charging power.
The current rating on the Quick Charge–certified power adapter must be greater than
1.5A.
Recharge the Battery From a Wall Socket
To recharge the battery from a wall socket:
1.
Attach one end of the micro USB cable to the connector on the right on the mobile
router and attach the other end to the wall charger (included).
2. Plug the wall charger into a wall socket.
The Battery icon on the LCD indicates that the battery is charging.
Note: The battery continues to charge when the mobile router is powered off.
If your battery does not charge, check the following:
Is the mobile router hot? If you are in a low-coverage area, are transferring a lot
•
of data, or left the mobile router in a hot location, the internal temperature of the
mobile router can rise above 45°C. In these conditions, the rate of battery charging
is reduced, or at 50ºC or above the battery cannot be charged due to safety limits
with lithium-ion battery technology.
Make sure that the USB cable and the AC wall charger are connected securely
•
and are working correctly.
If the wall socket is controlled by a switch, make sure that the switch is in the
•
power-on position.
Charging
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Nighthawk M5 5G WiFi 6 Mobile Router
Recharge the Battery From a Computer USB Port
To recharge the battery from the USB port on your computer:
Attach one end of the micro USB cable to the mobile router and plug the other end
into the USB port on your computer.
The Battery icon on the LCD indicates that the battery is charging.
Note: The LCD goes into sleep mode after a set time to extend battery life. To wake
up the LCD, tap the Power button.
Use the USB Type-C Cable to Charge Only
You can log in to the mobile router and specify a setting so that the USB Type-C cable
is used only for charging and not to access the mobile router using a web browser. You
might want to do this if you are using the Ethernet port and a wall socket is not available
to charge the mobile router.
To specify a USB Type-C cable charge-only setting:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login window opens.
3. Enter the administrator login password.
Note: The default admin password is unique to your device and is printed on the
product label located in the battery compartment During initial device setup, you
are asked to change the admin password. If you change the admin password during
initial device setup, you must use that password to log in. If you forget your new
password, you need to reset your router to restore the default admin password.
4. Select Setup > Mobile Router Setup.
The Router Setup page displays.
Charging
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Nighthawk M5 5G WiFi 6 Mobile Router
5. In the TETHERING section, select Charge only.
Your settings are saved. When you connect the USB Type-C cable, the mobile router
battery charges, but you cannot use the tethered connection to access the mobile
router with a web browser.
Change the LCD Screen Display
You can change the brightness and the time-out for the LCD.
Change the LCD Screen Display Settings From the Touch Screen
To change the LCD screen time-out and brightness from the Touch Screen Select
Settings>Screen.
1. To change the screen brightness, select Screen Brightness and then use the slider
to specify the brightness.
2.
To configure screen lock, select Passcode and then set Screen Lock to On or Off.
3.
To change the screen time-out, select the number of minutes for the screen time-out.
4.
Set WiFi Info on Home to On or Off.
Change the LCD Screen Display Settings From the NETGEAR Mobile App
To change the LCD screen time-out and brightness:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
Charging
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Nighthawk M5 5G WiFi 6 Mobile Router
4. Tap Settings.
The Settings page displays.
5.
To change the screen brightness, select General and then use the slider to specify
the brightness.
6.
To configure screen lock, select Screen Lock and then set Screen Lock to On or Off.
7.
Set WiFi Info on Home to On or Off.
Change the LCD Screen Display Settings From a Web Browser
To change the display screen settings:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Advanced Settings > Device.
The Device page displays.
5. To change the screen brightness, select Screen Brightness and then use the slider
to specify the brightness.
6.
To change the screen time-out, select Time-Out and then select the number of
minutes for the screen time-out.
7. Click the Apply button.
Your settings are saved.
Battery Tips
The following tips explain best practices for battery usage and care:
Charge batteries in a room-temperature environment, which is generally between
•
68°F and 79° F (20°C and 26°C). Charging might be temporarily disabled if the
battery temperature exceeds 113°F (60°C). If the battery temperature is hot, but less
than 113°F (60°C), the battery charges, but at a slower rate than usual.
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If a battery exhibits significantly shorter runtime or discharge capacity compared to
•
when it was new, it reached the end of its reasonable lifetime. Consider replacing
it.
If a battery does not charge or exhibits excessive charging time, it is possible that it
•
reached the end of its life and might need to be replaced.
All batteries degrade and lose charge capacity over time as a result of use or storage
•
and must eventually be replaced.
Batteries are best stored in a cool, dark, dry place. Avoid storage in direct sunlight
•
and in vehicles parked outdoors.
Batteries might get warm while charging and discharging. This is normal behavior
•
for all batteries.
Use the AC adapter and the USB cable that came with this device.
•
Use the latest firmware. Check for updates on a regular basis.
•
Device performance and runtime are affected by workload or usage. Higher
•
workloads or usage can lead to higher battery temperatures and faster battery power
consumption.
Streaming large amounts of data affects the power consumption and reduces the
•
operating time of the battery.
General Battery Safety
Observe the following guidelines:
Stop using a battery if its case appears damaged, swollen, or compromised. Examples
•
include, but are not limited to, leaking, odors, dents, corrosion, rust, cracks, swelling,
melting, and scratches.
Do not expose batteries to fire or other heat generating environments.
•
Do not place the battery or the device in areas that might get hot. Examples include,
•
but are not limited to, on or near a space heater, cooking surface, cooking appliance,
iron, radiator, or fireplace.
Do not get the battery or the device wet. Even though it might dry and appear to
•
operate normally, the circuitry can slowly corrode and defeat its safety circuitry.
Do not crush, puncture, deform, or put a high degree of pressure on the battery,
•
which can cause an internal short circuit, resulting in overheating.
Avoid dropping the battery or the device. Dropping it, especially on a hard surface,
•
might cause damage to the battery and the device. If you suspect damage to the
battery or the device, replace it.
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When the battery is outside the device, do not allow the battery to come in contact
•
with metal objects, such as coins, buttons, jewelry, or tools.
Do not disassemble or modify batteries. Do not use a battery for anything other than
•
its intended purpose.
Appropriate Batteries and Chargers
Observe the following guidelines:
Use only approved batteries in the device. Purchase only products and accessories
•
recommended by NETGEAR or your carrier. Use of unapproved batteries, products,
or accessories will void your warranty.
Do not use incompatible batteries and chargers. Some websites and second-hand
•
dealers, not associated with reputable manufacturers and carriers, might sell
incompatible or even counterfeit batteries and chargers.
If you are unsure about whether a replacement battery or charger is compatible,
•
contact NETGEAR.
Quick Charge 2.0–enabled devices must be paired with Quick Charge 2.0–certified
•
adapters.
Battery Disposal
Follow disposal regulations in your region, and handle batteries safely. Observe the
following guidelines:
Disposal regulations vary by region. Dispose of old batteries and equipment in
•
compliance with your local regulations.
Proper disposal might include recycling programs for batteries, cell phones, or other
•
electronic waste.
Do not dispose of batteries in a fire.
•
Charging
User Manual29Manage Battery Usage and
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4
Manage Your Internet Connection
This chapter explains how to manage your mobile router Internet connection.
The chapter covers the following topics:
• Offload Your Mobile Internet Connection
• Specify Cellular Settings
• Configure Always-On WiFi
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4G LTE
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4G LTE Internet
Cable/DSL
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Nighthawk M5
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Nighthawk M5 5G WiFi 6 Mobile Router
Offload Your Mobile Internet Connection
Data offloading, also known as Data Saver, lets you transfer the mobile router’s Internet
connection from mobile broadband to another WiFi or Ethernet connection. Data
offloading reduces the amount of data that you are using on the cellular connection.
You might want to use this feature if you are in an area in which many others are using
cellular connections at the same time or in areas with poor cellular reception.
Figure 4. Offloading the mobile internet connection
During Ethernet offloading, you can use the micro USB port for AC charging or USB
tethering to your computer for data and charging. USB 3.1 is supported.
Connection
Figure 5. Tethered connection
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Enable Data Offloading Over Ethernet From the NETGEAR Mobile App
To enable data offloading from the NETGEAR mobile app:
1. Launch the NETGEAR Mobile app on your smartphone.
2. Swipe down.
The dashboard displays.
3.
Tap Offloading.
The Offloading page displays.
4. Select Ethernet.
Enable Data Offloading Over WiFi From the NETGEAR Mobile App
To enable data offloading from the NETGEAR mobile app:
1. Launch the NETGEAR Mobile app on your smartphone.
2. Swipe down.
The dashboard displays.
3.
Tap Offloading.
The Offloading page displays.
4. Select WiFi.
The Offloading page displays a list of WiFi networks in your area.
5.
To connect to a network on the list, do the following:
a. Tap a WiFi network.
b.
When prompted, enter the password for the WiFi network and tap CONNECT.
6.
To join another WiFi network that is not in the list, do the following:
a. Tap Join Network.
b. When prompted, type the network name and the password.
c. Tap CONNECT.
Connection
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7.
To offload to a preferred network, do the following:
a.
Tap Preferred Networks.
A list of preferred networks displays.
b. Select the network and enter the password.
c. Tap CONNECT.
When the hotspot is offloading the Internet connection, the WiFi icon displays the
signal strength. The screen displays the SSID of the active WiFi network.
Enable Ethernet Offloading From a Web Browser
You can implement Ethernet offloading to connect your Mobile Router to your local
WiFi or Ethernet network to offload traffic and help conserve your data plan.
To enable Ethernet data offloading:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4.
Select SETTINGS > Setup > Data Offloading.
The Data Saver page displays.
5. Set the Data Saver select to ON
6. Select the Enable check box.
7.
Select the Ethernet Offloading selection.
Specify Cellular Settings
You can specify cellular network settings for the mobile router.
Specify Cellular Settings From the Touch Screen
From the Touch Screen, you can add and edit APNs, domestic data, and international
roaming.
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To specify cellular settings from the Touch Screen:
1. Tap Settings.
2. Tap Broadband.
3. In Mobile Broadband, do the following:
Tap APN, and then, in APN make an APN setting.
•
Set Domestic Data to On or Off.
•
Set Int'l Roaming to On or Off.
•
Tap Status to view detailed status information.
•
Specify Cellular Settings From the NETGEAR Mobile App
To specify cellular settings:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Settings.
5. Tap Network.
The Cellular page displays. Domestic Data is selected by default.
6.
To turn domestic data on and off, tap Domestic Data.
7.
To turn roaming on and off, tap International Roaming.
8.
To add an APN, do the following:
a. Tap APN.
b. Tap +.
The Add a new APN page displays.
c. Complete the settings.
d. Tap Add.
The APN is added.
Connection
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Specify Cellular Settings From a Web Browser
To specify cellular settings:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Advanced Settings > Cellular.
5. Change the settings as needed.
Connection
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6.
To add an Access Point Name (APN) with its profile settings, do the following:
a. Click the ADD button
b.
Complete the fields.
c. Click the ADD button.
The Cellular page displays the APN.
d. To make this APN the active APN, click the radio button next to the APN name.
The APN is now the active APN. The Cellular Settings page also displays a check
box next to the new APN name. This check box lets you select the APN so that
you can delete it.
Note: The page does not display a check box next to the default APN name
because you cannot delete that APN.
Connection
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Configure Always-On WiFi
Always-On Wifi will route all traffic over the Ethernet WAN. If the Ethernet connection
fails, the device automatically switches to LTE.
Note: In order to enable Always-On WiFi, you must disable Data Offloading.
To configure Always-On WiFi:
1.
On the LCD Home Screen, click Always-on Wifi
2.
Click the Off button to change it to On.
Always-On WiFi is enabled.
Connection
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5
Control Internet Access
The router comes with a built-in firewall that helps protect your home network from
unwanted intrusions from the Internet.
This chapter includes the following sections:
• Access Control
• Turn Off USB Tethering
• Manage Website Filters
• Set Up a Schedule for Internet Access
• Enable SIM Security
• Enable Port Forwarding
• Set Up Port Filtering
• Enable DMZ
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Access Control
You can use access control to set up a list of devices to be blocked from accessing the
mobile router or to be allowed access.
Set Up Access Control From the Touch Screen
Using the Touch Screen, you can block the connected devices:
1. Tap Devices.
2. On the list of Devices, tap a device name.
3. Choose between All Devices, Block List, or White List and tap that item.
Set Up Access Control From the NETGEAR Mobile App
To set up access control:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Devices.
The Devices page displays.
5. Tap Block List or Allow List.
Depending on your selection, the page displays an Allow List or a Block List.
6.
To turn blocking on or off, tap the Block all in list slider.
7.
To turn an allow list on or off, tap the Allow only in list slider.
8. To add a device to the list, tap + and select the device.
The device is added to the list.
9.
To remove a device from the list, select the device and then tap the trash can.
The device is removed from the list.
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Set Up Access Control From a Web Browser
To set up access control:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Security > Access Control.
The Access Control page displays.
5. Select the Enable check box.
6. In the Filter Type menu, select White List or Black List.
Depending on your selection, the page displays an Allow List or a Block List.
7. To add a device to the list, click the ADD button and select the device.
The device is added to the list.
8.
To remove a device from the list, select the device and then click the DELETE button.
The device is removed from the list.
Turn Off USB Tethering
USB tethering lets you connect to the Internet from supported computers with a USB
cable and charge the mobile router battery at the same time.
Figure 6. Mobile router tethered to a laptop computer
Turn off USB tethering if you only want to charge your mobile router with your computer.
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Turn Off USB Tethering From a Web Browser
To turn off tethering:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Setup > Tethering.
The Router Setup page displays.
5.
In the Use USB port for section, select Charge only.
6. Click the Apply button.
Your settings are saved.
Manage Website Filters
You can set up a filter to block or allow access to websites that you specify. You can also
set up a list of devices that are unrestricted. The website filtering does not apply to
unrestricted devices.
To set up a website filter:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Security > Website Filters.
The Website Filters page displays.
5. Select the Enable check box.
6. In the Filter Type menu, select Black List or White List.
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Depending on your selection, a Blocked Websites list or an Allowed Websites list
displays.
7. To add a website to the list, click the ADD button and enter the website.
The website is added to the list.
8.
To edit an entry in the list, do the following:
a. Select its check box.
b. Click the Edit icon.
c. Enter the changes.
9.
To remove a website from the list, select its check box and then click the DELETE
button.
The website is removed from the list.
10.
To create a list of unrestricted devices, do the following:
a. In the Unrestricted Devices section, click the ADD button.
b. Select the device.
The device is added to the list.
11. Click the Apply button.
Your settings are saved.
Set Up a Schedule for Internet Access
To set up a schedule for Internet access:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Security > Schedule.
The Schedule page displays.
5. To add a schedule rule, click the Add button.
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The NEW RULE page displays.
6.
Specify the name of the rule and the days and times for the rule.
7. Select the Enable check box.
8. Click the SAVE button.
Your settings are saved.
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Edit a Schedule Rule
To edit a schedule rule:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Security > Schedule.
The Schedule page displays.
5. Click the Edit icon.
The EDIT RULE page displays.
6. Change the settings.
7. Click the SAVE button.
Your settings are saved.
Delete a Schedule Rule
To delete a schedule rule:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Security > Schedule.
The Schedule page displays.
5.
Select the check box for the rule.
6. Click the DELETE button.
The rule is deleted.
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Enable SIM Security
If you enable SIM security, you must enter a SIM PIN each time you power on the mobile
router.
Enable SIM Security From the NETGEAR Mobile App
To enable SIM security:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Security.
The Security page displays.
5. Tap SIM Security.
The SIM Security page displays.
6. Tap ACTIVATE.
The Enter SIM Security page displays.
7. Enter a PIN.
8. Tap OKAY.
Your settings are saved.
If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked,
contact your network service provider to receive a PUK number to unblock the SIM.
Enable SIM Security From a Web Browser
To enable SIM security:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
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4. Select SETTINGS > Network > SIM Security.
The SIM Security page displays.
5. Click the ACTIVATE button.
6. Enter your PIN.
7. Click the Apply button.
If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked,
contact your network service provider to receive a PUK number to unblock the SIM.
Enable Port Forwarding
Port forwarding is an advanced feature. If your computer is hosting a server, you can
enable port forwarding so that other users can access the server.
Note: Port forwarding creates a security risk. When not required, disable port
forwarding.
To enable port forwarding:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Advanced Settings > Port Forwarding.
The Port Forwarding page displays.
5. Select the Enable radio button.
The Port Forwarding list displays.
Incoming traffic is forwarded to specific ports and devices on your network using
their local IP addresses.
6.
To add a port forwarding address, click the ADD button.
The ADD SERVICE page displays.
7.
Enter the following port forwarding information:
Rule Name. Enter a descriptive name.
•
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IP Address. Enter the IP address of the connected device.
•
Port. Enter the port number or range of port numbers that the application uses.
•
Protocol. If you are unsure, select TCP.
•
8. Click the ADD button.
Your settings are saved.
Set Up Port Filtering
You can select which applications (for example, HTTP, FTP, email servers) can access
the Internet. Used with other security measures such as a firewall, port filtering can
enhance network security.
To set up port filtering:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Advance Settings > Port Filtering.
The Port Filtering page displays.
5. Select the Enable check box.
The Filter Type menu displays.
6. Select Block List or Allow List.
The ADD SERVICE page displays.
7.
Enter the following port forwarding information:
Service Name. Enter a descriptive name.
•
Port. Enter the port number that the application uses.
•
Protocol. If you are unsure, select TCP.
•
8. Click the ADD button.
Your settings are saved.
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Enable DMZ
In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall
in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer
of protection for the rest of the network, and sending all incoming data to a particular
IP address.
To enable the DMZ and designate a computer to screen incoming traffic:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Advanced Settings> Other.
The Other page displays.
5. Select the Enable check box.
6.
In the DMZ Address field, enter the IP address of the computer to which you want
all data sent.
If the mobile router is tethered using a USB cable, this address is 192.168.1.4. If the
mobile router is connected using WiFi, the first WiFi client’s IP address is usually
192.168.1.74.
7. Click the Apply button.
Your settings are saved.
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6
Specify the Mobile Router Network Settings
This chapter provides information about how to configure various aspects of the mobile
router such as WiFi settings, WAN settings, and router settings. The chapter covers the
following topics:
• Select a WiFi Profile
• Manage WiFi Settings
• Use WPS to Connect to the Mobile Router WiFi Network
• Universal Plug-N-Play
• Enable IP Pass-Through Mode
• Enable VPN Pass-Through Mode
• Specify the IP Addresses That the Mobile Router Assigns
• Disable the DHCP Server Feature in the Mobile Router
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Select a WiFi Profile
You can view or change the mobile router WiFi settings. The following WiFi profiles are
available:
Dual-band WiFi (2.4 GHz and 5 GHz) . Connect 2.4 GHz and 5 GHz devices to
•
transfer data at higher throughputs.
2.4 GHz WiFi. Use only the 2.4 GHz WiFi band.
•
Note: License Assisted Access is permitted under this profile.
5 GHz WiFi. Use only the 5 GHz WiFi band.
•
Turn Off WiFi . This turns off the WiFi signal from the mobile router. With this setting,
•
you can only connect to the mobile router with a tethered USB connection.
Note: License Assisted Access is permitted under this profile.
Note: When you change WiFi settings, any devices connected to the mobile router are
disconnected and might need to be reconnected.
Select a WiFI Profile From the Touch Screen
You can select a WiFi profile from the Touch Screen. To select a profile:
1. Tap Band.
2. In Band, tap a profile to select it.
Select a WiFi Profile From the NETGEAR Mobile App
To select a WiFi profile:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap WiFi.
5. Tap a WiFi network to select it.
6. Tap SAVE.
Your settings are saved.
Network Settings
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Select a WiFi Profile From a Web Browser
To select a WiFi profile:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4.
Select SETTINGS > Setup > WiFi Profiles.
The WiFi Profiles page displays.
5.
Select the Enable button for the WiFi profile that you want to use.
6. Click the Apply button.
The selected WiFi profile is activated.
Manage WiFi Settings
Note: When you change WiFi settings, any devices connected to the mobile router are
disconnected and might need to be reconnected.
Specify WiFi Settings From the Touch Screen
You can change WiFI settings from the Touch Screen, including WiFi SSID and password,
WiFi standby, and WiFi range.
To specify WiFi settings from the Touch Screeen:
1. Tap WiFi.
2. Tap the pencil icon next to WiFi name and then type the WiFi name.
3. Tap the pencil icon next to WiFi password and then type the WiFi password.
4. If you want the WiFi name and WiFi password to appear on the home screen, check
the Display on home screen check box.
5. In WiFi Options, tap WiFi Standby.
6. Tap Options.
7. Select the WiFi Standby setting to use.
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8. In WiFi Options, tap WiFi Range
9. In WiFi Range, tap the WiFi Range setting Standard or Long to use.
Specify WiFi Settings From the NETGEAR Mobile App
To specify the WiFi settings from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap WiFi.
The WiFi page displays.
5. Change the settings.
Your settings are saved.
Specify WiFi Settings From a Web Browser
To select a WiFi profile or create a custom profile on the mobile router web page:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Setup > Wireless.
The Wireless Network page displays the settings for the 2.4 GHz and the 5 GHz WiFi
bands and global WiFi settings.
5. Change the settings as needed.
By default, the Broadcast WiFi Name SSID check box is selected for each network
so that the WiFi network name displays in the list of WiFi networks for computers or
mobile devices.
6. To change the global WiFi settings, adjust the WiFi standby time or the WiFi range.
7. Click the Apply button.
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Your settings are saved.
When you change your profile options (including disabling or enabling either WiFi
network), any devices connected to the mobile router are disconnected and might
need to be reconnected.
Set Up Guest Wi-Fi
You can set up Guest Wi-Fi for your device. Guest Wi-Fi allows you to share your Wi-Fi
with temporary visitors without exposing them to your devices on Main Wi-Fi.
Note: To set up Guest Wi-Fi:
1. From the Web UI, select Guest Network.
The Guest Network page appears.
2. Check the GUEST NETWORK check box.
3.
Specify the password to access Guest Wi-Fi.
The password can be from 8 to 63 characters in length.
4.
If you want to lock the Guest Wi-Fi password so that it cannot be edited, check the
Generate Passphrase check box.
5. In the Encryption Type menu , select a security option:
WPA2 Personal AES. Strong security supported by newer Wi-Fi devices, the
•
default.
WPA/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2
•
Personal AES whenever possible.
None. Anyone can access your Wi-Fi network without a password and you are
•
responsible for charges incurred. Best practice is not to select this option.
6.
Use the Broadcast WiFi Name switch to enable the broadcast network for Guest
Wi-Fi.
By default, Broadcast Network Name is enabled. If you need to disable it, toggle the
switch to off. If you set Broadcast Network Name to off, you are prompted to save
or cancel the Broadcast Network Name. If you choose Save, the device restarts Wi-Fi
connections, and any currently devices temporarily lose their connection.
Network Settings
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Use WPS to Connect to the Mobile Router WiFi Network
To connect to the mobile router WiFi network, you can find the network and connect
or you can use WPS. If the device is WPS enabled, you can use the WPS method to
connect the device without using the WiFi password.
Use WPS From the Touch Screen
1. To wake the device, press the Power button.
2. Swipe up on the Home screen.
3. Tap WPS.
4. Within two minutes, tap Pair with SSID id.
Your mobile hotspot and the WiFi device communicate and establish the connection.
Use WPS From the NETGEAR Mobile App
To add a WPS-enabled WiFi device from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap WiFi.
The WiFi page displays.
5. Tap WPS.
6. Within two minutes, tap or click the WPS Button Pairing or the Enter WPS pin
button on the mobile device or computer that you want to connect.
Your mobile router and the mobile device or computer communicate and establish
the connection.
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Use WPS From a Web Browser
To add a WPS-enabled WiFi device from the mobile router web page:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select Wireless.
The Wireless page displays.
5.
Click the WPS button for the network.
The WPS page displays.
6. Choose the WPS method that you want to use:
WPS button pairing. If the device that you want to connect includes a WPS
•
button, click the WPS button pairing button and, within two minutes
(120 seconds), press the device’s WPS button.
Enter WPS PIN. If a WPS pin is associated with the device that you want to
•
connect, click the Enter WPS PIN button and enter the device’s WPS PIN.
Your mobile router and the wireless device communicate and establish the
connection.
Universal Plug-N-Play
Universal Plug N Play (UPnP) helps devices, such as Internet appliances and computers,
access the network and connect to other devices as needed. UPnP devices can
automatically discover the services from other registered UPnP devices on the network.
UPnP is beneficial when you use applications such as multiplayer gaming, peer-to-peer
connections, or real-time communications such as instant messaging or remote
assistance. By default, UPnP is enabled in the mobile router.
Turn UPnP Off or On From the NETGEAR Mobile App
By default, UPnP is enabled in the mobile router, but you can disable and enable this
feature.
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To disable or enable UPnP:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Settings.
The Settings page displays.
5. Tap General.
The General page displays.
6. Tap the Enable UPnP slider.
UPnP toggles off or on.
Turn UPnP Off or On From a Web Browser
By default, UPnP is enabled in the mobile router, but you can disable and enable this
feature.
To disable or enable UPnP:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Advanced Settings > Other.
The Router Settings page displays.
5. Select the UPnP Disable or Enable button.
UPnP toggles off and on.
6. Click the Apply button.
Your settings are saved.
Network Settings
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Enable IP Pass-Through Mode
To turn off the mobile router functionality and assign the network IP address directly to
the attached device, enable IP pass-through.
If you make this change, the attached device restarts using a different driver
configuration.
WARNING: If you enable this feature, WiFi is disabled and you must use a USB cable
to tether the device.
Note: This feature is available to Windows computer users. If you are a Mac user, do
not enable this option because you will be unable to access your device.
To enable IP pass through mode:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
Note: The default admin password is unique to your device and is printed on the
product label located in the battery compartment During initial device setup, you
are asked to change the admin password. If you change the admin password during
initial device setup, you must use that password to log in. If you forget your new
password, you need to reset your router to restore the default admin password.
p>
The dashboard displays.
4. Select SETTINGS > Setup > Mobile Router Setup.
The ROUTER SETUP page displays.
5. Select the IP PASSTHROUGH ON button.
The default selection is AUTO.
Enable VPN Pass-Through Mode
To connect to a corporate network using VPN, you must first enable VPN connections
(pass-through).
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To enable VPN pass-through:
1.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
2. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
3. Select Settings > Other > VPN Passthrough.
The ROUTER SETUP page displays.
4. Select the VPN Passthrough On radio button.
The default selection is AUTO.
Specify the IP Addresses That the Mobile Router Assigns
By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The
router assigns IP, DNS server, and default gateway addresses to all computers connected
to the LAN. The assigned default gateway address is the LAN address of the router.
These addresses must be part of the same IP address subnet as the router’s LAN IP
address. Using the default addressing scheme, define a range between 192.168.1.2
and 192.168.1.254, although you can save part of the range for devices with fixed
addresses.
To specify the pool of IP addresses that the mobile router assigns:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Setup > Mobile Router Setup.
The ROUTER SETUP page displays.
5. Enter the starting IP address and the ending IP address.
6. Click the Apply button.
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Your settings are saved.
Disable the DHCP Server Feature in the Mobile Router
By default, the mobile router acts as a DHCP server. The router assigns IP, DNS server,
and default gateway addresses to all computers connected to the LAN. The assigned
default gateway address is the LAN address of the router.
You can use another device on your network as the DHCP server, or specify the network
settings of all your computers.
To disable the DHCP server feature in the mobile router:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Setup > Mobile Router Setup.
The ROUTER SETUP page displays.
5. Clear the Use NETGEAR Mobile as DHCP server check box.
6. Click the Apply button
Your settings are saved.
7.
(Optional) If this service is disabled and no other DHCP server is on your network,
set your computer IP addresses manually so that they can access the mobile router.
Network Settings
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7
Manage Your Mobile Router Network
This chapter describes the router settings for administering and maintaining your router
and home network.
• View the Network Information
• View Mobile Router Network Status
• View WiFi Details
• View a Network Map
• View Connected Devices
• Update the Mobile Router Firmware
• Change the admin Password
• Manage SMS Messages
• Back Up and Restore the Mobile Router Settings
• Factory Reset
• Reboot the Mobile Router
• Power Off the Mobile Router
• View Details About Your Mobile Router
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View the Network Information
To view the device information:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Nighthawk M5 Status > Network.
The Network Status page displays.
View Mobile Router Network Status
You can view details about the network status of your mobile router.
View Status From the NETGEAR Mobile App
To view device status:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Settings.
The Settings page displays.
5. Tap Network.
6.
Tab Advanced Info.
7. Tab About.
The About page displays.
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View Mobile Network Device Status From a Web Browser
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select Settings > Nighthawk M5 Status > Wi-Fi Status >Device.
The Network Status page displays.
View WiFi Details
To view WiFi status:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Nighthawk M5 Status > Wireless.
The Wireless status page displays.
View a Network Map
The network map shows the status of your mobile router network and your Internet
connection.
View a Network Map From the NETGEAR Mobile App
To view a network map:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
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3. Swipe down.
The dashboard displays.
4. Tap Network Map.
The network map displays.
View a Network Map From a Web Browser
To view a network map:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays a network map.
View Connected Devices
You can view a list of devices that are connected to your mobile router.
View the Connected Devices On the LCD
To view the connected devices from the LCD:
1. Tap the Power button.
2. Tap WiFi.
3. Tap Devices.
4. Tap Connected Devices.
View the Connected Devices From the NETGEAR Mobile App
To view the connected devices from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
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The dashboard displays.
4. Tap Connected Devices.
A list of connected devices displays.
View the Connected Devices From a Web Browser
To view the connected devices from the mobile router web page:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
A list of devices connected to the WiFi network displays on the dashboard.
If you notice a WiFi device that you do not recognize, you can block that device from
connecting to your WiFi network.
Update the Mobile Router Firmware
The mobile router automatically checks for new firmware updates. If an update becomes
available, the mobile router displays an alert. You can also check for updates manually
without receiving an alert.
Note: The battery must be inserted before doing a firmware upgrade.
Update Firmware From the Touch Screen
The mobile router software can check for updates from the Touch Screen.
You can check for firmware updates from the Touch Screen. To do this, select
Settings>Software>Check for updates now.
Update Firmware From an Alert
To update the firmware:
1. Open the alert.
2. Click the Download button.
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When the download completes, the mobile router displays an alert with an Install
now button.
3. Click the Install now button.
The update installs. The mobile router reboots automatically and uses the new
software.
Update Firmware From the NETGEAR Mobile App
To update firmware using the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Settings
5. Tap CHECK FOR UPDATE.
The mobile router checks for firmware updates. If an updated is available, it is
automatically downloaded.
6. Tap INSTALL UPDATE.
After the update install completes, a success message displays.
Update the Firmware From the Web Page
To update firmware using the mobile router web page:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Click Settings > Administration > Firmware.
If a firmware update is available, a blue INSTALL NEW FIRMWARE link displays on
the right.
5. Click the INSTALL NEW FIRMWARE link.
The update downloads.
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6. Follow the onscreen instructions to install the update.
After the update completes, the mobile router reboots.
Change the admin Password
The admin password is used to log in to the mobile router with the user name admin.
This password is not the one that you use for WiFi access.
When you used the NETGEAR Mobile app to set up the mobile router, you changed
the admin password. To change it again, you must use web browser access from a
computer. The ideal password contains no dictionary words from any language and
contains uppercase and lowercase letters, numbers, and symbols.
To change admin password:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Administration > Set Password.
The Set Password page displays.
5.
Enter your new password in the New Password field and the Repeat Password
field.
Your settings are saved.
Manage SMS Messages
You can view messages from the NETGEAR Mobile app or the mobile router web page.
Send SMS Messages From the Mobile Router
You can send SMS messages from the mobile router.
To send SMS messages from the mobile router:
1. Tap Power to wake the mobile router.
2. Tap Messages.
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The Messages screen displays and indicates if there are any SMS messages.
3. Tap Compose.
A numeric keypad for for entering the phone number displays.
4. Use the keypad to type the phone number to which the message will be sent.
As you enter digits, the phone number appears in the To: field.
5. Tap Next.
A keypad for entering the message appears.
6. Type a message and tap Send.
The Message Sent message appears and indicates that the message was sent.
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Send SMS Messages From the Mobile Router Web Page
You can can send SMS messages from the mobile Web page.
To send an SMS message from the mobile router Web page:
1. From a computer or WiFi device that is connected to the mobile router, launch a
web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
The mobile router web page displays.
3. Enter the administrator login password.
The default password is printed on the product label. The password is case-sensitive.
The home page displays.
4. Tap the Pencil icon.
The Messages page appears. Any new messages are shown.
5.
In the Recipient Number field, type the phone number to which to send the message.
6. In the message box, type the message you want to send.
7. Click the Send button.
The SMS message is sent.
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Manage Messages From the Touch Screen
To manage SMS messages from the Touch Screen:
1. To wake the device, press the Power button.
2. Tap the Home button.
The home screen displays.
3. Tap the Messages button.
4.
Tap the message to read the full text.
If you are logged in as an administrator, the Messages option on the side menu
indicates unread network messages. You can view SMS messages from your network
service provider on the mobile hotspot web page.
5. To delete a message, tap Delete.
Manage Messages From the NETGEAR Mobile App
To manage SMS messages from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Messages.
The Messages page displays.
5.
To read the full text of a message, tap the message.
6. To delete a message, tap and hold the message to select it, and then tap the Delete
button.
The message is deleted.
View or Delete Messages From a Web Browser
To view or delete SMS messages from the mobile router web page:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
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The password is case-sensitive.
The dashboard displays a list of messages, showing the first portion of the text.
4.
Click a message to read the full text.
5. To delete a message, click the message and then click the Delete button.
The message is deleted.
Back Up and Restore the Mobile Router Settings
You can back up and restore mobile router settings. Backing up and restoring is useful
if you use more than one device and you want the same settings on all of your devices.
You can also save your settings before resetting to factory defaults or changing the
settings.
Back Up the Mobile Router Settings
To back up mobile router settings:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Administration > Backup.
5. Click the BACKUP Settings button.
By default, the file (export.cfg) is saved to your Downloads folder.
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Restore the Mobile Router Settings
To restore mobile router settings:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Administration > Backup.
5.
Select the export.cfg file to restore using one of the following methods:
To browse and select a local file, click the Choose File button.
•
To select a backup file from the network, click the UPLOAD button.
•
By default, mobile router setting files are saved to your Downloads folder.
6. Click the Open button.
Your mobile router is restored with the imported file settings.
Factory Reset
You can return the mobile router to its factory settings.
Disable the Factory Reset Button
To prevent users from resetting the mobile hotspot using the Reset button, you can
disable the button.
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To disable the Factory Reset button:
1. From the Home screen, select Settings>Factory Reset
2. Check the Disable Factory Reset check box.
Factory Reset From the NETGEAR Mobile App
To reset the mobile router and return it to its factory settings:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Settings
5. Tap Factory Settings.
The Firmware page displays.
6. Tap PERFORM FACTORY RESET.
7. Tap YES.
The mobile router resets and returns to its factory settings.
Factory Reset From the Touch Screen
To reset the mobile router and return it to its factory settings from the Touch Screen:
1. To wake the device, press the Power button.
2. Tap the Home button.
The home screen displays.
3. Tap the Settings button.
4. Tap the More button.
5. Tap Factory Reset.
You are prompted to reset the device.
6. Tap the Yes button.
7.
After the device resets, reconnect WiFi devices.
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Factory Reset From a Web Browser
To perform a factory reset:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Administration > Factory Reset.
The Factory Reset page displays.
5. Click the Factory Reset button.
6.
When prompted, click the Yes button to confirm.
The mobile router resets and returns to its factory settings.
Factory Reset Using the Reset Button
If the Factory Reset button is enabled, you can reset the device using the Factory Reset
button. You must remove the cover on the bottom of the mobile router to access the
Reset button.
Note: The factory reset switch can be disabled.
To perform a factory reset using the Reset button:
1.
Remove the cover on the bottom of the mobile router by placing your thumbs on
the arrows on the cover and pressing down while sliding the cover up.
2.
3. Leave the battery in place.
4. Locate the Reset button.
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Note: Battery not shown to clarify the reset button location. Your battery should be
installed.
5.
With a sharp object such as a paperclip, press and hold the Reset button for five
seconds.
The mobile router returns to factory settings.
6.
Replace the cover on the back of the mobile router.
Reboot the Mobile Router
You can reboot the mobile router from the NETGEAR mobile app or from a web browser.
Reboot the Mobile Router From the Touch Screen
To restart the mobile router from the Touch Screen:
1. Hold down the Power button.
A screen showing the Power Options appears.
2. Tap Restart.
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Reboot the Mobile Router From the NETGEAR Mobile App
To reboot the mobile router from the NETGEAR mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Power.
The Power Options page displays.
5. Tap REBOOT DEVICE.
The mobile router reboots.
Reboot the Mobile Router From a Web Browser
To reboot the mobile router from a web browser:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. In the upper, right corner, click the menu icon.
The menu opens.
5. Select Reboot Mobile Router.
6. When prompted, click the REBOOT button.
The mobile router reboots.
Power Off the Mobile Router
You can use the Power button on the mobile router to turn it off, or you can log in to
the mobile router with a browser and shut down the mobile router.
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Power Off the Mobile Router Manually
To power off the mobile router manually:
Press and hold the Power button on the device for a few seconds.
Power Off the Mobile Router From the NETGEAR Mobile App
Power off the mobile router from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Power.
The Power Options page displays.
5. Tap POWER OFF DEVICE.
The mobile router turns off.
Power Off the Mobile Router From a Web Browser
To power off the mobile router from a web browser:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4.
In the upper right corner of the page, click the menu icon.
The menu opens.
5.
Select Power Off.
6. When prompted, click the SHUTDOWN button.
The mobile router powers off.
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View Details About Your Mobile Router
You can view details about your device such as the model number, software version,
and IMEI (International Mobile Equipment Identity).
View Mobile Router Details From the Touch Screen
To view mobile router details from the Touch Screen, select Settings>more>Device
Information.
View Mobile Router Details From the NETGEAR Mobile App
To view details about your device from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile router’s WiFi network.
2. Launch the NETGEAR Mobile app.
3. Swipe down.
The dashboard displays.
4. Tap Settings
5. Tap About.
The About page displays.
View Mobile Router Details From a Web Browser
To view details about your device from the mobile router web page:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Nighthawk M5 Status > Wi-Fi Status Device.
The About page displays information about the mobile router, including the maximum
data rate (2 Gbps).
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8
Frequently Asked Questions
This chapter provides answers to common questions about your mobile router. (Also
see Troubleshooting on page ?.)
The chapter covers the following topics:
• Why can’t my device connect to the mobile router?
• Why can’t I access the Internet?
• Why is the signal indicator always low?
• Why is the download or upload speed slow?
• What do I do if I forget my admin login password?
• How do I disconnect from the mobile broadband network?
• The LCD is not lit. How do I know if the mobile router is still powered on?
• How do I find my computer’s IP address?
• How do I find a device’s MAC address?
• Where can I find more information?
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Why can’t my device connect to the mobile router?
If you are experiencing problems connecting to the mobile router, try the following
suggestions:
If you are using the NETGEAR Mobile app and it does not find the mobile router,
•
make sure that your smartphone is connected to the mobile router’s WiFi network.
Turn off your device and take the battery out, wait 10 seconds, put the battery back
•
in, and turn your device on.
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or mobile device to connect to your mobile
•
router. If you can, then the problem is with the device that cannot connect, not the
mobile router.
Why can’t I access the Internet?
If you are connected to the mobile router but cannot connect to the Internet, try the
following suggestions:
Check the display status on the LCD.
•
Make sure that network coverage is available in your area.
•
Make sure that your SIM card is active and enabled with data services.
•
Wait one to two minutes for the mobile router to initialize.
•
Confirm that your account is activated and that no other Internet connections are
•
active.
Switch your mobile router off and on and restart your computer or WiFi device.
•
Why is the signal indicator always low?
Your mobile router’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
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Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other mobile router WiFi devices. Review the following
possibilities:
Check your signal strength and network type (for example, LTE 4G is generally faster
•
than 3G).
Check WiFi interference by powering the mobile router off and on to find a better
•
WiFi channel.
Switch WiFi channel from 2.4 GHz to 5 GHz.
•
If the network signal is low, consider using external antennas or cradle the mobile
•
router with built-in high-gain antennas.
What do I do if I forget my admin login password?
The default admin login password is admin, and the mobile router web page URL is
http://192.168.1.1.
If you changed the admin login password and can’t remember the password that you
created, you must set the mobile router back to factory defaults. For information about
how to reset to factory default settings, see Factory Reset on page 71 .
Note: The default admin password is unique to your device and is printed on the
product label located in the battery compartment
How do I disconnect from the mobile broadband network?
To disconnect from the network from the mobile router web page:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the mobile router password.
The password is case-sensitive.
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The dashboard displays.
4. Select SETTINGS > Advanced Settings > Cellular.
The Network Settings page displays.
5. Clear the Data check box.
6. Click the Apply button.
Your settings are saved.
The LCD is not lit. How do I know if the mobile router is still powered on?
The LCD dims to save energy. The LED continues to blink slowly to indicate that the
mobile router is still powered on. To wake the LCD, tap the Power button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system not listed here, see the appropriate operating
system documentation.
How do I find my computer’s IP address on a Windows 8 device?
To find the IP address on a Windows 8 device:
1. In the Charms bar, click the Search icon.
2. Select Command Prompt.
3.
At the command prompt, enter ipconfig and press Enter.
4.
Write down the IP address for the entry that relates to the WiFi network connection.
The IP address might be listed under IPv4 Address or something similar.
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How do I find my computer’s IP address on a Mac OS X device?
To find the IP address on a Mac OS X device:
1.
From the Apple menu, select System Preferences > Network.
2. Select the wireless adapter.
The IP address is displayed in the right pane.
How do I find my computer’s IP address on devices running other operating systems?
To find the IP address on devices running other operating systems:
Refer to the user documentation for your operating system or computer.
How do I find a device’s MAC address?
You must know the MAC address for a device when you are doing the following:
Assigning an IP address based on a MAC address (when using DHCP)
•
Allowing or denying devices access to your WiFi network (MAC filtering)
•
Tip: The steps for finding a device’s MAC address depend on the operating system. If
your device runs an operating system not listed in the following procedures, see the
appropriate operating system documentation.
How do I find a device’s MAC address on a Windows 7, Windows 10 or Vista device?
To find the MAC address on a Windows 7, Windows 10, or Vista device:
1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2.
At the command prompt, enter ipconfig /all and press the Enter button.
3.
Write down the physical address for the entry that relates to the wireless network
connection.
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It appears as a series of numbers and letters. This is the MAC address of your wireless
adapter.
How do I find a device’s MAC address on a Windows 8 device?
To find the MAC address on a Windows 8 device:
1. In the Charms bar, click the Search icon.
2. Select Command Prompt.
3.
At the command prompt, enter ipconfig /all and press the Enter button.
4.
Write down the physical address for the entry that relates to the wireless network
connection.
It appears as a series of numbers and letters. This is the MAC address of your wireless
adapter.
How do I find a device’s MAC address on a Mac OS X device?
To find the MAC address on a Mac OS X device:
1.
From the Apple menu, select System Preferences > Network.
2. Select the wireless adapter that is connecting to the routing hardware.
3. Select Advanced.
4. Select Ethernet.
The Ethernet ID is displayed. This is the same as the MAC address.
Where can I find more information?
Review the following:
The quick start guide that came with your mobile router.
•
Visit support.netgear.com, click the Support for Home Products link, search for
•
your network service provider, and select your mobile router from the list of products
to do the following:
-
Update the firmware on your device (if an update is available)
- View a tutorial
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Learn tips and tricks at netgear.com/learningcenter/mobile to get the most from
•
your mobile router.
Information about accessories is available at netgear.com.
•
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9
Troubleshooting
This chapter provides suggestions for troubleshooting problems that might arise when
you are using your mobile router.
• Diagnostics
• The WiFi Network Name Is Not in the List of Networks
• The No Signal Icon Displays
• Cannot Log In to the Mobile Router Using a VPN
• The Mobile Router Does Not Connect to the Cellular Network
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Diagnostics
To view diagnostics:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the administrator login password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS Mobile Router Status > DIAGNOSTICS.
The Diagnostics page displays.
The WiFi Network Name Is Not in the List of Networks
If you do not see the mobile router’s WiFi networks from your computer or mobile
device, try these suggestions:
Refresh the list of networks.
•
If the LCD is dark, the WiFi radio might be asleep. Tap the Power button to wake
•
the mobile router.
If the mobile router is tethered to your computer, make sure that WiFi is set to stay
•
on when the mobile router is tethered. See Use the USB Type-C Cable to Charge
Only on page 25.
The No Signal Icon Displays
If the No Signal icon ( ) displays on either the LCD or the mobile router web page,
make sure that you are in your network service provider’s coverage area.
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Cannot Log In to the Mobile Router Using a VPN
If you are using your mobile router while connected to a VPN, you might not be able to
access the mobile router web page using http://mywebui.net.
To directly access the mobile router web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
The Mobile Router Does Not Connect to the Cellular Network
If your mobile router does not connect to your service provider’s mobile broadband
network, try the following suggestions:
Make sure that your SIM account is active. To check SIM status, contact your Internet
•
service provider.
If you use a prepaid SIM card, make sure that the account balance is positive.
•
If your mobile router still does not connect, you might need to create or update the
•
default connection profile.
To check the default connection profile settings:
1. From a computer that is connected to your network, launch a web browser.
2.
Enter http://mywebui.net or http://192.168.1.1.
A login page displays.
3. Enter the mobile router password.
The password is case-sensitive.
The dashboard displays.
4. Select SETTINGS > Advanced Settings > Cellular.
The Cellular page displays.
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Nighthawk M5 5G WiFi 6 Mobile Router
5. In the APN section, review the ISP settings.
6. To change the active APN or to change the APN settings, click the Edit icon.
For more information about changing these settings, see Specify Cellular Settings
on page ?.
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A
Specifications
This appendix covers the following topics:
• Battery Specifications
• Display Specifications
• Environmental Specifications
• Mechanical Specifications
• Mobile Band Specifications
• Package Contents
• Port Specifications
• Security Specifications
• WiFi Specifications
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Battery Specifications
Battery specifications:
Removable Li-ion battery
•
Up to 13 hours of continuous usage
•
Note: 13+ hour battery life is achieved by the following heaviest case: stream
YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over
13 hours.
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Nighthawk M5 5G WiFi 6 Mobile Router
Display Specifications
The Nighthawk M5 5G WiFi 6 Mobile Router includes a 2.4 in. LCD touch screen.
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Environmental Specifications
Table 2. Recommended operating and storage temperatures
TemperatureEnvironment
Storage temperature
Operating temperature
–10°C to +60°C
(14°F to 140°F)
0°C to 35°C
(32 F to 95°F)
Mechanical Specifications
Table 3. Physical dimensions
DimensionParameter
Weight
Length
240 g with battery
(8.47 oz)
105.5 mm
(4.15 in.)
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Table 3. Physical dimensions (Continued)
DimensionParameter
Width
Thickness
105.5 mm
(4.15 in.)
20.35 mm
(0.80 in.)
Mobile Band Specifications
Table 4. Mobile Bands
BandTechnology
4G/LTE bands
5G NR bands
1, 2, 3, 4, 5, 7, 12, 13, 17, 25,
29, 30, 38, 41, 66, 71
n66, n71 (capable of n5 and
n25 with future firmware
upgrade)
Package Contents
Your Nighthawk M5 5G WiFi 6 Mobile Router package includes the following:
Nighthawk M5 5G WiFi 6 Mobile Router
•
Removable lithium ion battery
•
AC charger
•
USB Type-C cable
•
Quick Start Guides
•
Port Specifications
The Nighthawk M5 5G WiFi 6 Mobile Router provides one USB 3.1 Type-C port.
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Nighthawk M5 5G WiFi 6 Mobile Router
Security Specifications
Supported security features:
WiFi security encryption
•
VPN pass-through
•
NAT firewall
•
Password protected administration UI
•
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WiFi Specifications
WiFi support:
WiFi 802.11a/b/g/n/ac/ax, 2x2 MIMO
•
2.4/5 GHz Standalone
•
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