User Manual
Nighthawk 5G Mobile Hotspot
NETGEAR, Inc.
350 E. Plumeria DriveJune 2019
San Jose, CA 95134, USA202-11994-01
Nighthawk 5G Mobile Hotspot
Support
Thank you for purchasing this NETGEAR product.
After installing your device, locate the serial number on the label of your product and
use it to register your product at https://my.netgear.com. You must register your product
before you can use NETGEAR telephone support. NETGEAR recommends registering
your product through the NETGEAR website. For product updates and web support,
visit http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
2
Contents
Chapter 1 Get Started
Meet Your Mobile Hotspot..................................................................8
Status LED..............................................................................................9
Set Up Your Mobile Hotspot...............................................................9
Recharge the Battery..........................................................................10
Connect to the Internet......................................................................10
Replace a SIM Card............................................................................11
Home Screen.......................................................................................12
Powering Off/Resetting the Device..................................................13
Security Credentials...........................................................................13
Connect to the Mobile Hotspot With Tethering.............................14
Customize the Mobile Hotspot Settings..........................................14
Log in to Your Mobile Hotspot Web Page......................................15
Chapter 2 Use Your Mobile Hotspot
View Estimated Data Usage on the Mobile Hotspot......................17
View Data Usage on the Mobile Hotspot Web Page.....................17
View Messages From the Mobile Hotspot......................................17
View Messages From the Mobile Hotspot Web Page...................18
Delete a Message From the Mobile Hotspot..................................19
Delete a Message From the Mobile Hotspot Web Page...............19
View Alerts From the Mobile Hotspot..............................................20
View Alerts From the Mobile Hotspot Web Page..........................21
Turn On Dual-Band WiFi From the Mobile Hotspot Web Page....21
Turn On Dual-Band WiFi From the Mobile Hotspot......................22
Manage Your Broadband Network Connection.............................23
View Mobile Broadband Network Status From the Mobile
Hotspot............................................................................................24
View Mobile Broadband Network Status From the MobileHotspot
Web Page........................................................................................25
Turn Domestic Data On and Off From the Mobile Hotspot.....26
Turn Domestic Data Off From the Mobile Hotspot Web Page.27
Turn International Roaming On and Off From the Mobile
Hotspot............................................................................................28
Turn International Roaming On and Off From the Mobile Hotspot
Web Page........................................................................................29
3
Nighthawk 5G Mobile Hotspot
Connect to WiFi..................................................................................29
Manage WiFi.......................................................................................30
Turn On 5 GHz WiFi From the Mobile Hotspot..........................30
Turn On 5 GHz WiFi From the Mobile Hotspot Web Page......31
Specify WiFi Settings From the Mobile Hotspot........................31
Change WiFi Settings From the Mobile Hotspot Web Page....32
Manage WiFi Security........................................................................33
Change WiFi Network Name and Password From the Mobile
Hotspot............................................................................................33
Change WiFi Network Names and Passwords From the Mobile
Hotspot Web Page.........................................................................34
Change WiFi Encryption Settings................................................34
Chapter 3 Manage Security
Change the Mobile Hotspot Web Page Login Settings................37
Activate SIM Security..........................................................................37
Chapter 4 Maintain Your Mobile Hotspot
Extend Battery Life..............................................................................40
Adjust WiFi Settings to Optimize Battery Life............................40
Set the Display to Increase Battery Life From the Mobile
Hotspot............................................................................................40
Set the Display to Increase Battery Life From the Mobile Hotspot
Web Page........................................................................................41
View Details About Your Device From the Mobile Hotspot..........43
View Details About Your Device From the Mobile Hotspot Web
Page......................................................................................................43
Add and Select Access Point Names (APN)....................................44
Add an APN for Another Network...............................................44
Select an APN to Use.....................................................................45
Remove an APN Entry...................................................................46
Enable DMZ.........................................................................................46
Update Mobile Hotspot Software and Firmware............................47
Update Mobile Hotspot Software and Firmware in Response to
an Alert............................................................................................48
Chapter 5 Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and
Accessing the Internet.......................................................................50
What do I do if I can’t connect a device to the mobile
hotspot?..........................................................................................50
What do I do if I can’t access the Internet?.................................50
How do I disconnect from the mobile broadband network?....51
4
Nighthawk 5G Mobile Hotspot
How do I find out how many devices are connected to my mobile
hotspot’s WiFi networks?..............................................................51
What do I do if the No Signal icon displays?..............................51
Why can’t my device access the mobile hotspot web page when
connected to a VPN?.....................................................................51
Why can’t my mobile hotspot connect to a computer running
Windows Vista?..............................................................................51
What do I do if my mobile hotspot doesn’t connect to my service
provider’s network?.......................................................................52
Questions About the Mobile Hotspot Web Page..........................53
How do I go back to the mobile hotspot web page?................53
What do I do if I forget my attadmin login password?..............53
General Questions..............................................................................53
Why isn’t my battery charging?....................................................53
Why is the Signal Strength indicator always low?......................54
Why is the download or upload speed slow?............................54
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................54
How do I find my computer’s IP address?..................................54
Find the IP address on a Windows 7 , Windows Vista , or
Windows XP device...................................................................55
Find the IP address on a Windows 8 device..........................55
Find the IP address on a Mac OS X device............................55
Find the IP address on devices running other operating
systems.......................................................................................55
How do I find a device’s MAC address?......................................55
Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................56
Find the MAC address on a Windows 8 device or newer....56
Find the MAC address on a Mac OS X device.......................56
What do I do if the WiFi network name doesn’t appear in the list
of networks?....................................................................................57
Chapter 6 Troubleshooting
View Alerts...........................................................................................59
SIM Not Installed............................................................................59
SIM Error — Check SIM...................................................................59
SIM Locked.....................................................................................59
Temperature-Related Alerts.........................................................60
Reset the Mobile Hotspot..................................................................60
Reset the Mobile Hotspot From the Mobile Hotspot................60
Reset the Mobile Hotspot From the Mobile Hotspot Web
Page.................................................................................................61
5
Nighthawk 5G Mobile Hotspot
Appendix A Specifications
Battery Specifications.........................................................................64
Display Specifications........................................................................65
Mechanical Specifications.................................................................66
Mobile Band Specifications...............................................................66
Package Contents...............................................................................66
Port Specifications..............................................................................67
Security Specifications.......................................................................67
WiFi Specifications.............................................................................68
Environmental Specifications............................................................68
6
1
Get Started
This product regularly checks for new firmware and downloads any that is appropriate,
or you can check for and download new firmware manually. If the features or behavior
of your product does not match what is described in this manual, you might need to
update your firmware.
This chapter provides an overview of mobile hotspot features, and instructions for how
to set up your mobile hotspot and connect to the Internet. The chapter covers the
following topics:
• Meet Your Mobile Hotspot
• Status LED
• Set Up Your Mobile Hotspot
• Recharge the Battery
• Connect to the Internet
• Replace a SIM Card
• Home Screen
• Powering Off/Resetting the Device
• Security Credentials
• Connect to the Mobile Hotspot With Tethering
• Customize the Mobile Hotspot Settings
• Log in to Your Mobile Hotspot Web Page
7
Touch screen
Touch to
navigate
USB C port
Power button
Back
Home
Nighthawk 5G Mobile Hotspot
Meet Your Mobile Hotspot
Before you connect your mobile hotspot, familiarize yourself with its LCD screen, icons,
buttons, and connectors.
Figure 1. Mobile hotspot buttons and connectors
The mobile hotspot comes with a USB-C charging cable.
Figure 2. Mobile Hotspot Charging Cable
User Manual8Get Started
Nighthawk 5G Mobile Hotspot
Status LED
The status LED indicates data connection status:
Blue, slow blink. The mobile hotspot is ready.
•
Blue, double-blink. The mobile hotspot is transferring data.
•
Red, slow blink. The mobile hotspot is not connected to the network.
•
Set Up Your Mobile Hotspot
The mobile hotspot comes with a preinstalled SIM card.
To set up your mobile hotspot:
1. Insert the battery.
2. Install the back cover.
3. Firmly close the back cover.
4. Tap Power to power on the mobile hotspot.
User Manual9Get Started
Nighthawk 5G Mobile Hotspot
Recharge the Battery
Your battery comes partially charged.
To recharge your battery:
1. Connect the USB-C charging cable to your mobile hotspot.
2.
Connect the other end of the cable to the USB port on your computer or to the USB
charger.
Connect to the Internet
When you turn on your mobile hotspot, it automatically connects to the network in your
area. Connect your device to the mobile hotspot WiFi network to access the Internet.
To connect to the Internet:
1. Tap Power to turn on the mobile hotspot.
The device powers up and the Power Off/Restart menu appears.
2. On your laptop or WiFi device, open your WiFi network connection manager.
3. Connect your device to the hotspot with the WiFi name and password.
User Manual10Get Started
Nighthawk 5G Mobile Hotspot
Replace a SIM Card
The mobile hotspot comes with a preinstalled SIM card. This step is optional for initial
setup.
To replace a SIM card:
1.
Remove the back cover by lifting the corners.
2. Remove the battery.
3. Slide out the SIM card.
4. Insert the replacement SIM card.
User Manual11Get Started
5. Insert the battery.
Signal Strength
WiFi name and password
Tap for more
Data Usage
Tap for more
Change passwords,
view connected
devices, guest WiFi
options, and more
Additional options,
view messages, and
change settings
Network indicator
Nighthawk 5G Mobile Hotspot
6. Install the back cover.
Home Screen
You can use the home screen to view the mobile hotspot’s status, configure WiFi settings,
view data usage details, and view system alerts.
Figure 3. LCD screen display
User Manual12Get Started
Nighthawk 5G Mobile Hotspot
Table 1. Icons
DescriptionIcons
This indicates the strength of the mobile broadband network signal.
Your 5G wireless device displays the following network indicator to let you know you are connected to
AT&T’s 5G+ network.
This indicates the amount of charge in the battery.
Powering Off/Resetting the Device
To power off or reset the device:
1.
Hold down the Power button for 5 seconds.
The Power Off/Reset menu appears and you are prompted to power off or reset the
device.
2.
Tap Power Off to power off the device, or choose reset to reset the device.
Security Credentials
Three passwords are associated with the mobile hotspot:
WiFi password. Use this to connect your computer or WiFi device to your mobile
•
hotspot network. This character string is unique to your device. It displays on the
main mobile hotspot touch screen. If the screen is blank (a power-saving feature),
press and quickly release the Power button. The default WiFi password is also printed
on a label under the battery.
For information about changing WiFi passwords, see Change WiFi Encryption Settings
on page 34.
Web admin login password. Use this to log in to the mobile hotspot web page as
•
an administrator. You must log in as an administrator to use certain features and to
make changes to your mobile hotspot settings. The default login password, attadmin,
is printed on a label under the battery. The password should be changed after
installation by the user, and can be 5–31 characters in length.
User Manual13Get Started
Nighthawk 5G Mobile Hotspot
Connect to the Mobile Hotspot With Tethering
You can connect a computer to the mobile hotspot using the USB-C cable instead of
connecting with WiFi. This kind of cable connection is called tethering.
Note: The computer's operating system detects the Nighthawk 5G Mobile Hotspot the
first time you use the USB-C cable to connect the computer to the mobile hotspot.
To install drivers on computers running Windows:
1.
Ensure that the mobile hotspot is powered off.
2. Connect the mobile hotspot to your computer using the USB cable.
The mobile hotspot automatically powers on.
Note: Make sure that your computer has access to Internet when you first use the
tethering feature because your computer might need to access the Internet in order
to download the required software driver.
After the driver is installed, you can visit the mobile hotspot web page to customize
your mobile hotspot’s advanced settings. This is an optional step.
Customize the Mobile Hotspot Settings
You can personalize the mobile hotspot and change its settings on the web page.
To log in to your mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
User Manual14Get Started
Nighthawk 5G Mobile Hotspot
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
Log in to Your Mobile Hotspot Web Page
Your mobile hotspot comes configured and ready to use as is. You can use the mobile
hotspot we page to manage advanced settings.
To log in to your mobile hotspot web page:
1. From the computer or WiFi device that is connected to the mobile hotspot, launch
a web browser.
2.
Enter http://192.168.1.1 for tethered connections and for WiFi connections,
http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
User Manual15Get Started
2
Use Your Mobile Hotspot
This chapter explains how to use your mobile hotspot. The chapter covers the following
topics:
• View Estimated Data Usage on the Mobile Hotspot
• View Data Usage on the Mobile Hotspot Web Page
• View Messages From the Mobile Hotspot
• View Messages From the Mobile Hotspot Web Page
• Delete a Message From the Mobile Hotspot
• Delete a Message From the Mobile Hotspot Web Page
• View Alerts From the Mobile Hotspot
• View Alerts From the Mobile Hotspot Web Page
• Turn On Dual-Band WiFi From the Mobile Hotspot Web Page
• Turn On Dual-Band WiFi From the Mobile Hotspot
• Manage Your Broadband Network Connection
• Connect to WiFi
• Manage WiFi
• Manage WiFi Security
16
Nighthawk 5G Mobile Hotspot
View Estimated Data Usage on the Mobile Hotspot
To view estimated data usage on the mobile hotspot:
To wake the device, press the Power button.
The LCD screen shows the estimated data usage for the current billing cycle. Tapping
in the data usage area provides more detailed information and options for configuring
usage limit warnings.
View Data Usage on the Mobile Hotspot Web Page
To view data usage information on the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The mobile hotspot web page displays the data usage for the current billing cycle
and for the current broadband session.
View Messages From the Mobile Hotspot
You can tell from your mobile hotspot display if you have unviewed messages, and you
can view them directly from there.
This hotspot display indicates you have an unread message.
User Manual17Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Note: Although you can view messages directly on the mobile hotspot, use the mobile
hotspot's web page to delete them.
To view messages from the mobile hotspot display:
1. Tap Power to wake the mobile hotspot.
2. Tap the Messages icon.
The Messages screen displays.
3.
Tap the message to read the full text.
Note: If you are logged in as an administrator, the Messages option on the side
menu indicates unread network messages. You can view SMS messages from your
network service provider on the mobile hotspot web page.
View Messages From the Mobile Hotspot Web Page
To view messages from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
User Manual18Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
4. Select Messages.
A list of messages displays, showing the first portion of the text.
5.
Click a message to read the full text.
Delete a Message From the Mobile Hotspot
You can delete messages from your mobile hotspot display.
To delete messages from the mobile hotspot display:
1. Tap Power to wake the mobile hotspot.
2. Tap the Messages icon.
The Messages screen displays.
3. Tap the message to select it.
4. Tap the Delete button.
The message is deleted.
Delete a Message From the Mobile Hotspot Web Page
To delete a message from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
User Manual19Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Messages.
A list of messages displays, showing the first portion of the text.
5. Select the message and click the Delete button.
The message is deleted.
View Alerts From the Mobile Hotspot
When you unlock the device screen, the device displays any current alerts.
1. Unlock the device.
Any current alerts are shown on the display. For example, if no SIM card is installed,
the following alert appears:
2. Use the arrow keys to cycle through the alerts and view each alert.
After you have viewed the alerts, the dashboard appears.
User Manual20Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
View Alerts From the Mobile Hotspot Web Page
Your mobile hotspot displays alerts to advise you of device status changes. When there
are outstanding alerts, the alerts displays on the screen. Alerts remain as long as the
issues that cause them are active. When the issues are resolved, the alerts are removed
automatically.
To view alerts from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
Any current alerts are shown on the display. For example, if no SIM card is installed,
the following alert appears:
Follow the instructions in each alert to address the conditions that caused it to display.
Turn On Dual-Band WiFi From the Mobile Hotspot Web Page
The mobile hotspot can broadcast WiFi signals in the 2.4 GHz and 5 GHz WiFi bands.
Note that the overall throughput speed could decrease when WiFi dual-band is enabled.
To turn on dual-band WiFi from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
User Manual21Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select WiFi > Options.
5. Select Dual-Band WiFi.
The Save and Cancel buttons display at the bottom of the page.
6. Click the Save button.
A message displays telling you that to save this change, your device must restart
WiFi connections.
Turn On Dual-Band WiFi From the Mobile Hotspot
The mobile hotspot can broadcast WiFi signals in the 2.4 GHz and 5 GHz WiFi bands.
Note that the overall throughput speed could decrease when WiFi dual-band is enabled.
To turn on dual-band WiFi from the mobile hotspot web page:
1. Tap Power to wake the device.
2. Tap the WiFi button.
The WiFi screen displays.
3. Tap the Band button.
The Band screen displays.
User Manual22Use Your Mobile Hotspot
4. Tap Dual-Band WiFi.
Nighthawk 5G Mobile Hotspot
5. Tap the OK button.
Your settings are saved.
Manage Your Broadband Network Connection
You can view the mobile broadband network status, turn domestic data on and off, and
turn international roaming on and off.
User Manual23Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
View Mobile Broadband Network Status From the Mobile Hotspot
To view network status from the mobile hotspot:
1. To wake the device, tap Power.
2. Tap Settings.
3. Tap Broadband.
The Broadband screen displays the network status.
4. To view details about the network status, tap Status.
The Network Status screen displays.
User Manual24Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
View Mobile Broadband Network Status From the Mobile Hotspot Web Page
To view network status from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Network.
The Status page displays.
5. View the Network Status section.
User Manual25Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Turn Domestic Data On and Off From the Mobile Hotspot
To view network status from the mobile hotspot:
1. To wake the device, tap Power.
2. Tap Settings.
3. Tap Broadband.
The Broadband screen displays the network status.
4. Tap Domestic Data.
The Domestic Data screen displays.
5.
Tap Domestic Data On/Off.
Your settings are saved.
User Manual26Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Turn Domestic Data Off From the Mobile Hotspot Web Page
Note: You can turn domestic data off, but not on from the web page.
To turn domestic data off from the mobile hotspot:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Cellular.
The preferences page displays.
5. Uncheck the Data check box.
The Save and Cancel buttons display at the bottom of the page.
6. Click the Save button.
Your settings are saved.
User Manual27Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Turn International Roaming On and Off From the Mobile Hotspot
To view network status from the mobile hotspot:
1. To wake the device, tap Power.
2. Tap Settings.
3. Tap Broadband.
The Broadband screen displays the network status.
4. Tap International Roaming.
The International Roaming screen displays.
5.
Tap International Roaming On/Off.
Your settings are saved.
User Manual28Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Turn International Roaming On and Off From the Mobile Hotspot Web Page
Before you turn on international roaming, make sure that you are aware of any extra
charges for data that you might incur.
To turn international roaming on and off:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Cellular.
The preferences page displays.
5. Uncheck the Roaming Data check box.
The Save and Cancel buttons display at the bottom of the page.
6. Select the Save button.
Your settings are saved.
Connect to WiFi
You can connect up to 20 devices (such as smartphones, laptops, tablets, digital cameras,
printers, gaming consoles, and digital picture frames) to your mobile hotspot network.
For information about setting connections for WiFi networks, see View Mobile Broadband
Network Status From the Mobile Hotspot on page 24.
To connect using the WiFi password:
1.
On the WiFi device, view the list of available WiFi networks.
2. Connect to the network that corresponds to your mobile hotspot network as displayed
on the LCD screen.
3.
When prompted, enter the WiFi password for your mobile hotspot network.
The WiFi password displays on the mobile hotspot LCD screen. If the screen is turned
off, press and quickly release the Power button to wake the mobile hotspot.
User Manual29Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Manage WiFi
Advanced users can set up the WiFi radio of the mobile hotspot to meet their WiFi
needs by customizing settings on the mobile hotspot web page.
On the mobile hotspot web page, the following WiFi profiles are available:
Default, 2,4 GHz only. Share your main WiFi with 2.4 GHz devices that you trust.
•
5 GHz WiFi. Share your main WiFi with 5 GHz devices that you trust.
•
Turn Off WiFi. Turn off WiFi.
•
By default, 2.4 GHz only is enabled. If your place of business does not allow WiFi or for
any other reason you want to disable WiFi and use the mobile hotspot only in tethered
mode, the mobile hotspot gives you that option.
Note: Whenever you change WiFi settings, any devices connected to the mobile hotspot
are disconnected and might need to be reconnected.
Turn On 5 GHz WiFi From the Mobile Hotspot
When all of your devices support 5 GHz WiFi, use 5 GHz WiFi for faster downloads.
To turn 5 GHz WiFi on and off from the mobile hotspot:
1. Tap Power to wake the device.
2. Tap the WiFi button.
The WiFi screen displays.
3. Tap the Band button.
The WiFi Band screen displays.
4. Tap the 5 GHz radio button.
A message displays to tell you that changing the WiFi info temporarily causes
connectivity loss.
5. Tap the OK button.
Your settings are saved.
User Manual30Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Turn On 5 GHz WiFi From the Mobile Hotspot Web Page
When all of your devices support 5 GHz WiFi, use 5 GHz WiFi for faster downloads.
To turn on 5 GHz WiFi from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1/.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4.
Select Settings > Setup >WiFi Profiles .
The WiFi Options page displays.
5. Select 5GHz Only.
The Save and Cancel buttons display at the bottom of the page.
6. Click the Apply button.
A message displays telling you that to save this change, your device must restart
WiFi connections.
7. Click the Continue button.
Your settings are saved.
Specify WiFi Settings From the Mobile Hotspot
To specify the WiFi settings from the mobile hotspot:
1. Tap Power to wake the device.
2.
To turn the WiFi signal on or off:
a. Tap the WiFi button.
The WiFi screen displays.
b. Tap the Options button.
User Manual31Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
The WiFi Options screen displays.
c.
Tap the WiFi field.
d.
To toggle the WiFi radio, tap WiFi On/Off.
A message displays to tell you that changing the WiFi info temporarily causes
connectivity loss.
e. Tap the OK button.
Your settings are saved.
3.
To power down the WiFi radio after a set period of inactivity:
a. Tap the WiFi button.
The WiFi Options screen displays.
b. Tap the Options button.
The WiFi Options screen displays.
c.
Tap the WiFi Standby field to modify the standby timer.
The WiFi Standby screen displays.
d.
Tap the setting for the selection that you want.
The Changes Saved screen appears.
e. Tap OK to continue.
Your settings are saved.
Use the mobile hotspot web page to set up a profile that is more detailed than the
basic profiles offered on the mobile hotspot.
Change WiFi Settings From the Mobile Hotspot Web Page
To select a WiFi profile or create a custom profile on the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Setup > Wireless.
User Manual32Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
5. Click the WiFi network to select it.
6.
To allow the WiFi information to be displayed on the mobile hotspot home screen,
leave the WiFi Info on Home check box selected.
7. Click the Apply button.
A message displays to tell you that changing the WiFi info will temporarily cause
connectivity loss.
Your settings are saved.
Manage WiFi Security
Note: When you change the WiFi settings, the mobile hotspot resets. Any devices
connected to the mobile hotspot are disconnected when the mobile hotspot resets.
Change WiFi Network Name and Password From the Mobile Hotspot
The WiFi network name identifies your WiFi network and is visible to other WiFi-enabled
devices.
To change the network name and password from the mobile hotspot.
1. Press the Power button to wake the device.
2. Tap the WiFi button.
The WiFi screen displays.
3. Tap the Main WiFi button.
The settings screen for the network displays.
4. Tap the Pencil (Edit) icon beside the name or password.
A message displays telling you that currently connected devices must re-authenticate
to the network with the updated information.
5. Tap the Continue button.
The message closes.
User Manual33Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
6. Enter the new WiFi name and password.
7. Tap the Done button.
Your settings are saved.
Change WiFi Network Names and Passwords From the Mobile Hotspot Web Page
The WiFi network name identifies your WiFi network and is visible to other WiFi-enabled
devices.
To change network name and password from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Setup > Wireless.
The WiFi connect page displays.
5.
Change the WiFi Name and WiFi Password fields as desired.
6. Click the Continue button.
A message displays telling you that to save this change, your device must restart
WiFi connections.
7. Click the Continue button.
Your settings are saved.
All devices that were connected must reconnect with the new name and password.
Change WiFi Encryption Settings
For information about WiFi security, see Security Credentials on page 13.
To change the type of security used for main WiFi:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
User Manual34Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Setup > Wireless.
The wireless settings display.
5.
In the Encryption menu for main WiFi or guest WiFi, select a security option:
WPA2 Personal AES. Strong security supported by newer WiFi devices, the
•
default.
None. Anyone can access your WiFi network without a password and you are
•
responsible for charges incurred. Best practice is not to select this option.
The Apply and Discard buttons display at the bottom of the page.
6. Click the Apply and Discard button.
A message displays telling you that to save this change, your device must restart
WiFi connections.
7. Click the Continue button.
Your settings are saved.
8.
Reconnect your WiFi devices, if necessary, using the new WiFi credentials.
User Manual35Use Your Mobile Hotspot
3
Manage Security
For information about WiFi security settings, see Manage WiFi Security on page 33.
The chapter covers the following topics:
• Change the Mobile Hotspot Web Page Login Settings
• Activate SIM Security
36
Nighthawk 5G Mobile Hotspot
Change the Mobile Hotspot Web Page Login Settings
You can change the host name for the mobile hotspot web page. You can also change
the password to access the mobile hotspot web page.
To change the login settings for the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Administration > Set Password.
The password settings are displayed.
5.
In the Set Password field, change the password used to log in as an administrator.
Best practice is to set a more secure password.
Enter a maximum of 31 characters.
6. Click the Apply button.
Your settings are saved.
Activate SIM Security
You can create another level of security by establishing a PIN that you must enter before
you can manage the network connection or view SMS messages.
To activate SIM security:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
User Manual37Manage Security
Nighthawk 5G Mobile Hotspot
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Security > SIM Security.
The SIM Security page displays.
5. Click the Activate button.
6. Enter your PIN and click the Apply button.
If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked,
contact your network service provider to receive a PUK number to unblock the SIM.
User Manual38Manage Security
4
Maintain Your Mobile Hotspot
The chapter covers the following topics:
• Extend Battery Life
• View Details About Your Device From the Mobile Hotspot
• View Details About Your Device From the Mobile Hotspot Web Page
• Add and Select Access Point Names (APN)
• Enable DMZ
• Update Mobile Hotspot Software and Firmware
39
Nighthawk 5G Mobile Hotspot
Extend Battery Life
The mobile hotspot, by default, is configured to optimize battery life. The following
factors affect battery life:
Screen brightness.
•
Standby time.
•
Data throughput.
•
Mobile broadband signal strength (the better the signal, the longer the battery life).
•
WiFi range.
•
To extend the battery life, use any of the following methods:
Adjust WiFi settings.
•
Adjust display settings.
•
Use tethered USB.
•
Adjust WiFi Settings to Optimize Battery Life
Set the standby timer to a shorter period to minimize the wait time when no devices are
connected to either WiFi network before going into standby mode (the WiFi radios turn
off).
Note: When you change the WiFi settings, any devices connected to the mobile hotspot
are disconnected and might need to be reconnected.
You can set the following WiFi options to optimize battery life:
Adjust the display settings. See Set the Display to Increase Battery Life From the
•
Mobile Hotspot Web Page on page 41.
Set the WiFi standby to 5 minutes.
•
Set the Display to Increase Battery Life From the Mobile Hotspot
Dim the screen to reduce the LCD screen’s brightness level. Set the screen time-out to
a shorter period to reduce the amount of time the mobile hotspot waits without the
LCD screen being touched before the screen turns blank.
User Manual40Maintain Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
To change the screen brightness from the mobile hotspot.
1. Tap Powerto wake the device.
2. Tap the Settings button.
3. Tap the Screen button.
The settings screen for the network displays.
4. Slide the Screen Brightness slider to the brightness that you want.
Your settings are saved.
5. Tap the Screen Timeout button.
The Screen Timeout screen displays.
6.
Tap the field for the selection that you want.
Your settings are saved.
Set the Display to Increase Battery Life From the Mobile Hotspot Web Page
Dim the screen to reduce the LCD screen’s brightness level. Set the screen time-out to
a shorter period to reduce the amount of time the mobile hotspot waits without the
LCD screen being touched before the screen turns blank.
User Manual41Maintain Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
To adjust display settings to increase battery life from the mobile hotspot web
page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Device.
The device settings page opens.
5.
Adjust any of these settings:
Screen Brightness . From the menu, select the screen brightness level.
•
Screen Timeout . From the menu, select a shorter time period.
•
6. Click the Accept button.
Your settings are saved.
User Manual42Maintain Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
View Details About Your Device From the Mobile Hotspot
You can view details about your device such as the model number, software version,
and IMEI (International Mobile Station Equipment Identity).
1. Tap Power to wake the device.
2. Tap the Settings button.
3. Tap the More button.
The additional settings screen displays.
4.
Tap the Device Information button.
The Device Information screen displays.
View Details About Your Device From the Mobile Hotspot Web Page
You can view details about your device such as the model number, software version,
and IMEI (International Mobile Station Equipment Identity).
User Manual43Maintain Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
To view details about your device from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Account.
The About page displays details for your mobile hotspot.
Add and Select Access Point Names (APN)
Your mobile hotspot comes preconfigured with the access point name (APN) for your
network service provider. You can add additional APNs and select among the configured
APN for use by the mobile hotspot. The mobile hotspot checks the APN to determine
the type of network connection to establish.
Add an APN for Another Network
To add an APN for another network:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Cellular.
The Add APN screen displays.
5. Click the Add button.
The APN page displays.
6.
Specify the APN name.
The APN name is a label for display in the UI.
User Manual44Maintain Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
7.
Specify the APN
This step specifies the APN as defined by the carrier
8.
Change the PDP (data protocol), if necessary:
IPV4
•
IPV6
•
IPV4V6
•
9.
Change the PDP roaming protocol, if necessary:
None
•
IPV4
•
IPV6
•
IPV4V6
•
Note: PDP roaming protocol is the IP protocol used while you are roaming (for
example when you are traveling and the roaming network does not support IPv6).
10. Select the network authentication mode:
None
•
PAP
•
CHAP
•
PAP or CHAP
•
11.
Enter the name and password, if they are required for the network.
12. Click the ADD button.
The entry is added to the table.
Select an APN to Use
To select an APN to use:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
User Manual45Maintain Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Cellular.
The APN page displays.
5. Select the Active radio button next to the APN entry.
The APN is selected.
Remove an APN Entry
To remove an APN entry:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Cellular.
The APN page displays.
5.
Select the box to the left of the APN.
6. Click the Delete button.
The APN is removed.
Enable DMZ
In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall
in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer
of protection for the rest of the network, and sending all incoming data to a particular
IP address.
To enable the DMZ and designate a computer to screen incoming traffic:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
User Manual46Maintain Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Other.
The mobile hotspot page displays.
5. Scroll down to display the DMZ section.
6. Select the DMZ Enabled On radio button.
7.
In the DMZ Address field, enter the IP address of the computer to which you want
all data sent.
If the mobile hotspot is tethered using a USB cable, this address is 192.168.1.4. If
the mobile hotspot is connected using WiFi, the first WiFi client’s IP address is usually
192.168.2.XX.
8. Click the Apply button.
Your settings are saved.
Update Mobile Hotspot Software and Firmware
The mobile hotspot automatically checks for new software or firmware updates
periodically. If an update becomes available, the mobile hotspot displays an alert. You
can also check for updates manually without receiving an alert.
User Manual47Maintain Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Update Mobile Hotspot Software and Firmware in Response to an Alert
To update the mobile hotspot software or firmware in response to an alert:
1. To wake the device, tap Power.
The home screen displays.
2. Tap Power again.
The alert message displays.
3. Press and hold the Power button.
The update process starts.
After the update install completes, the mobile hotspot reboots.
User Manual48Maintain Your Mobile Hotspot
5
Frequently Asked Questions
This chapter provides answers to possible questions about your mobile hotspot:
• Questions About Connecting and Disconnecting Devices and Accessing the Internet
• Questions About the Mobile Hotspot Web Page
• General Questions
49
Nighthawk 5G Mobile Hotspot
Questions About Connecting and Disconnecting Devices and Accessing the Internet
Review these topics for answers to questions about connecting and disconnecting
devices and accessing the Internet.
What do I do if I can’t connect a device to the mobile hotspot?
If you are experiencing problems connecting to the mobile hotspot, try the following
suggestions:
Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the
•
battery back in, and turn your mobile hotspot on.
Restart your computer or Wifi device.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or WiFi device to connect to your mobile
•
hotspot. If you can, then the problem is with the device that cannot connect, not the
mobile hotspot.
What do I do if I can’t access the Internet?
If you are connected to the mobile hotspot but cannot connect to the Internet, try the
following suggestions:
Check the display status on the mobile hotspot’s LCD screen.
•
Make sure that network coverage is available in your area.
•
Make sure that your micro SIM card is active and enabled with data services.
•
Wait one to two minutes for the mobile hotspot to initialize.
•
Check the device information screen to make sure the SIM information is displayed
•
(to ensure the MHS sees the SIM).
Confirm that your account is activated and that no other Internet connections are
•
active.
Switch your mobile hotspot off and on and restart your computer or WiFi device.
•
User Manual50Frequently Asked Questions
Nighthawk 5G Mobile Hotspot
How do I disconnect from the mobile broadband network?
Turning off domestic data and international roaming disconnects your mobile hotspot
from the mobile broadband network. For more information, see Turn Domestic Data
Off From the Mobile Hotspot Web Page on page 27.
How do I find out how many devices are connected to my mobile hotspot’s WiFi networks?
The number next to the WiFi button on the mobile hotspot’s LCD home screen is the
number of users (or devices) connected to your WiFi network. When you log in to the
mobile hotspot web page, the number of connected devices displays on the home
page.
What do I do if the No Signal icon displays?
If the No Signal icon ( ) displays, make sure that you are in your network service
provider’s coverage area.
Why can’t my device access the mobile hotspot web page when connected to a VPN?
If you are using your mobile hotspot while connected to a VPN, you might not be able
to access the mobile hotspot web page using http://192.168.2.1.
To directly access the mobile hotspot web page hosted on the device, enter the address
http://192.168.1.1 in your browser.
Why can’t my mobile hotspot connect to a computer running Windows Vista?
A known issue exists whereby computers running Microsoft Windows Vista cannot obtain
an IP address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233, or visit the Microsoft support website and
search for knowledge base article 928233.
User Manual51Frequently Asked Questions
Nighthawk 5G Mobile Hotspot
What do I do if my mobile hotspot doesn’t connect to my service provider’s network?
If your mobile hotspot does not connect to your service provider’s mobile broadband
network, try the following suggestions:
Make sure that your micro SIM account is active. To check micro SIM status, contact
•
your wireless service provider.
If you use a prepaid micro SIM card, make sure that the account balance is positive.
•
If your mobile hotspot still does not connect, you might need to create or update
•
the default connection profile.
To check the default connection profile settings:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the mobile hotspot password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Advanced Settings > Cellular.
5. Review ISP settings.
User Manual52Frequently Asked Questions
Nighthawk 5G Mobile Hotspot
Questions About the Mobile Hotspot Web Page
Review these topics for answers to questions about the mobile hotspot web page.
How do I go back to the mobile hotspot web page?
To view the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The mobile hotspot web page displays.
What do I do if I forget my attadmin login password?
The default attadmin login password is attadmin, and the mobile hotspot web page
URL is http://192.168.2.1.
If you changed the attadmin login password and can’t remember the password that
you created, you must reset the mobile hotspot back to factory defaults. See Reset the
Mobile Hotspot on page 60.
General Questions
Review these topics for answers to general questions about the mobile hotspot.
Why isn’t my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the mobile hotspot
in a hot location, the internal temperature of the mobile hotspot can rise above 45°C.
In these conditions, the battery cannot be charged due to safety limits with lithium-ion
battery technology.
Check to ensure that the USB cable and the AC wall charger are connected securely
and are working correctly.
User Manual53Frequently Asked Questions
Nighthawk 5G Mobile Hotspot
If the device is left charging for over seven consecutive days, the device automatically
enters a battery longevity mode to enhance the life of the battery. During this state, the
device stops charging and allows the battery level to drop to and maintain at
approximately 75 percent. The next time the device is plugged into a charger, it resumes
charging.
Why is the Signal Strength indicator always low?
Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other mobile hotspot WiFi devices. Review the following
possibilities:
Check your signal strength and network type (for example, 5G is generally faster
•
than 4G).
Check WiFi interference by powering the mobile hotspot off and on to find a better
•
WiFi channel.
Change the WiFi band from 2.4 GHz to 5 GHz.
•
The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?
The LCD screen dims to save energy. The LED continues to blink slowly to indicate that
the mobile hotspot is still powered on. To wake the mobile hotspot, tap the Power
button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system not listed here, see the appropriate operating
system documentation.
User Manual54Frequently Asked Questions
Nighthawk 5G Mobile Hotspot
Find the IP address on a Windows 7 , Windows Vista , or Windows XP device To find the IP address on a Windows 7 , Windows Vista , or Windows XP device:
1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2.
At the command prompt, enter ipconfig and press Enter.
3.
Write down the IP address for the entry that relates to the WiFi network connection.
The IP address might be listed under IPv4 Address or something similar.
Find the IP address on a Windows 8 device To find the IP address on a
Windows 8 device:
1. In the Charms bar, click the Search button.
2. Select Command Prompt.
3.
At the command prompt, enter ipconfig and press Enter.
4.
Write down the IP address for the entry that relates to the WiFi network connection.
The IP address might be listed under IPv4 Address or something similar.
Find the IP address on a Mac OS X device To find the IP address on a Mac OS X
device:
1.
From the Apple menu, select System Preferences > Network.
2. Select the WiFi adapter.
The IP address is displayed in the right pane.
Find the IP address on devices running other operating systems To find
the IP address on devices running other operating systems:
Refer to the user documentation for your operating system or computer.
How do I find a device’s MAC address?
You must know the MAC address for a device when you are doing the following:
Assigning an IP address based on a MAC address (when using DHCP)
•
Allowing or denying devices access to your WiFi network (MAC filtering)
•
Tip: To display a list of connected devices, including the MAC address of each device,
go to the mobile hotspot web page and log in as an administrator. The connected
devices list appears on the left side of the home page. Click the device links to display
IP and MAC addresses.
User Manual55Frequently Asked Questions
Nighthawk 5G Mobile Hotspot
The steps for finding a device’s MAC address depend on the operating system. If your
device runs an operating system not listed in the following procedures, see the
appropriate operating system documentation.
Find the MAC address on a Windows 7, Vista , or XP device To find the
MAC address on a Windows 7, Vista , or XP device:
1. Open the command prompt window:
a. Select Start > Run.
b. Enter cmd or command and click the OK button.
2.
At the command prompt, enter ipconfig /all and press Enter.
3.
Write down the physical address for the entry that relates to the WiFi network
connection.
It appears as a series of numbers and letters. This is the MAC address of your WiFi
adapter.
Find the MAC address on a Windows 8 device or newer To find the MAC
address on a Windows 8 device or newer:
1. In the Charms bar, click the Search button.
2. Select Command Prompt.
3.
At the command prompt, enter ipconfig /all and press the Enter button.
4.
Write down the physical address for the entry that relates to the WiFi network
connection.
It appears as a series of numbers and letters. This is the MAC address of your wireless
adapter.
Find the MAC address on a Mac OS X device To find the MAC address on a
Mac OS X device:
1.
From the Apple menu, select System Preferences > Network.
2. Select the WiFi adapter that is connecting to the routing hardware.
3. Select Advanced.
4. Select Ethernet.
The Ethernet ID is displayed. This is the same as the MAC address.
User Manual56Frequently Asked Questions
Nighthawk 5G Mobile Hotspot
What do I do if the WiFi network name doesn’t appear in the list of networks?
If you do not see the mobile hotspot’s WiFi networks from your WiFi-enabled device,
try these suggestions:
Refresh the list of networks.
•
If the LCD screen is dark, the WiFi radio might be asleep. Tap the Power button to
•
wake the mobile hotspot.
Check the WiFi band settings and consider using the 2.4 GHz band for increased
•
compatibility with client devices.
User Manual57Frequently Asked Questions
6
Troubleshooting
This chapter provides suggestions for troubleshooting problems that might arise when
you are using your mobile hotspot. The chapter covers the following topics:
• View Alerts
• Reset the Mobile Hotspot
58
Nighthawk 5G Mobile Hotspot
View Alerts
Your mobile hotspot displays alerts to advise you of device status changes. See View
Messages From the Mobile Hotspot Web Page on page 18.
SIM Not Installed
Ensure that the micro SIM card is installed correctly. The mobile hotspot comes with a
preinstalled SIM. For information about replacing a SIM, see Replace a SIM Card on
page 11.
SIM Error — Check SIM
Ensure that your network service provider’s micro SIM card is inserted in the mobile
hotspot. If a problem still exists, contact customer service. The micro SIM card might
be damaged and need replacing.
SIM Locked
You can unlock the SIM.
To unlock the micro SIM card from the mobile hotspot web page:
1.
Contact customer service for the PIN to unlock the micro SIM card.
2. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
3.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
4. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
5. Enter the micro SIM PIN when prompted.
6. Click the Save button.
Your settings are saved.
User Manual59Troubleshooting
Nighthawk 5G Mobile Hotspot
Temperature-Related Alerts
The mobile hotspot is designed to work over a wide temperature range. (For more
information, see Environmental Specifications on page ?.) The mobile hotspot shuts
down automatically if it goes out of the supported temperature range.
Move the device to an area where the temperature is more suitable and, if the mobile
hotspot is too warm, make sure that the area is well ventilated and air can circulate
around the device.
Note: The battery might not recharge if the mobile hotspot is outside the operating
temperature range.
Reset the Mobile Hotspot
You can reset the mobile hotspot to the factory settings. This is useful if you forgot your
attadmin login password for the mobile hotspot web page.
If you reset the mobile hotspot, all of your customizations are lost. If you want to keep
them, save them before doing the reset and restore them afterward. See Back Up and
Restore Mobile Hotspot Settings on page ?.
Note: When you reset the mobile hotspot, any currently connected devices lose access
and must be reconnected after the mobile hotspot restarts.
Reset the Mobile Hotspot From the Mobile Hotspot
Start with the mobile hotspot turned on.
To reset the mobile hotspot directly from the mobile hotspot:
1. Tap Power to wake the device.
User Manual60Troubleshooting
Nighthawk 5G Mobile Hotspot
2. Tap the Settings button.
3. Tap the More button.
The additional settings screen displays.
4. Tap the Factory Reset button.
A message displays telling you that devices currently connected will lose Internet
access.
5. Tap the Yes button.
The mobile hotspot resets to its factory settings.
Reset the Mobile Hotspot From the Mobile Hotspot Web Page
To reset the mobile hotspot to its factory settings:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Settings > Administrator > Factory Reset.
The Factory Reset page displays.
5.
Click the Reset Defaults button.
User Manual61Troubleshooting
Nighthawk 5G Mobile Hotspot
A message displays telling you that devices currently connected will lose Internet
access.
6. Click the Yes button.
The mobile hotspot returns to its factory settings.
User Manual62Troubleshooting
A
Specifications
This appendix covers the following topics:
• Battery Specifications
• Display Specifications
• Mechanical Specifications
• Mobile Band Specifications
• Package Contents
• Port Specifications
• Security Specifications
• WiFi Specifications
• Environmental Specifications
63
Nighthawk 5G Mobile Hotspot
Battery Specifications
Battery specifications:
Removable Li-ion battery
•
Up to 11 hours of continuous usage
•
Note: 11+ hour battery life is achieved by the following heaviest case: stream
YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over
11 hours.
User Manual64Specifications
Nighthawk 5G Mobile Hotspot
Display Specifications
The mobile hotspot includes a 2.4 in. LCD touch screen.
User Manual65Specifications
Nighthawk 5G Mobile Hotspot
Mechanical Specifications
Table 2. Physical dimensions
DimensionParameter
Weight
240 g (2.47 oz) with
battery
125 mm (4.92 in.)Length
105 mm (4.13 in.)Width
21.5 mm (0.81 in.)Thickness
Mobile Band Specifications
Table 3. Mobile Bands
BandTechnology
4G/LTE bands
2, 4, 5, 12, 29, 30,
46, 66
n2605G
Package Contents
Your mobile hotspot package includes the following:
Nighthawk 5G Mobile Hotspot
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Pre-installed SIM card
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Removable lithium ion battery
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AC charger
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USB Type-C cable
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Quick Start Guide
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User Manual66Specifications
Nighthawk 5G Mobile Hotspot
Port Specifications
The mobile hotspot provides one USB 3.1 Type-C port.
Security Specifications
Supported security features:
WiFi security encryption
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VPN pass-through
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NAT firewall
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Password protected administration UI
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User Manual67Specifications
Nighthawk 5G Mobile Hotspot
WiFi Specifications
WiFi support:
WiFi 802.11ac, 2x2 MIMO
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2.4/5 GHz Standalone
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Environmental Specifications
Table 4. Recommended operating and storage temperatures
TemperatureEnvironment
Operating temperature
Storage temperature
0°C to 35°C
(32 F to 95°F)
–10°C to +60°C
(14°F to 140°F)
User Manual68Specifications
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