Netgear MR5000 User Manual
User Manual
Nighthawk 5G Mobile Hotspot
NETGEAR, Inc.
350 E. Plumeria DriveJune 2019
San Jose, CA 95134, USA202-11994-01
Nighthawk 5G Mobile Hotspot
Support
Thank you for purchasing this NETGEAR product.
After installing your device, locate the serial number on the label of your product and
use it to register your product at https://my.netgear.com. You must register your product
before you can use NETGEAR telephone support. NETGEAR recommends registering
your product through the NETGEAR website. For product updates and web support,
visit http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
2
Contents
Chapter 1 Get Started
Meet Your Mobile Hotspot..................................................................8
Status LED..............................................................................................9
Set Up Your Mobile Hotspot...............................................................9
Recharge the Battery..........................................................................10
Connect to the Internet......................................................................10
Replace a SIM Card............................................................................11
Home Screen.......................................................................................12
Powering Off/Resetting the Device..................................................13
Security Credentials...........................................................................13
Connect to the Mobile Hotspot With Tethering.............................14
Customize the Mobile Hotspot Settings..........................................14
Log in to Your Mobile Hotspot Web Page......................................15
Chapter 2 Use Your Mobile Hotspot
View Estimated Data Usage on the Mobile Hotspot......................17
View Data Usage on the Mobile Hotspot Web Page.....................17
View Messages From the Mobile Hotspot......................................17
View Messages From the Mobile Hotspot Web Page...................18
Delete a Message From the Mobile Hotspot..................................19
Delete a Message From the Mobile Hotspot Web Page...............19
View Alerts From the Mobile Hotspot..............................................20
View Alerts From the Mobile Hotspot Web Page..........................21
Turn On Dual-Band WiFi From the Mobile Hotspot Web Page....21
Turn On Dual-Band WiFi From the Mobile Hotspot......................22
Manage Your Broadband Network Connection.............................23
View Mobile Broadband Network Status From the Mobile
Hotspot............................................................................................24
View Mobile Broadband Network Status From the MobileHotspot
Web Page........................................................................................25
Turn Domestic Data On and Off From the Mobile Hotspot.....26
Turn Domestic Data Off From the Mobile Hotspot Web Page.27
Turn International Roaming On and Off From the Mobile
Hotspot............................................................................................28
Turn International Roaming On and Off From the Mobile Hotspot
Web Page........................................................................................29
3
Nighthawk 5G Mobile Hotspot
Connect to WiFi..................................................................................29
Manage WiFi.......................................................................................30
Turn On 5 GHz WiFi From the Mobile Hotspot..........................30
Turn On 5 GHz WiFi From the Mobile Hotspot Web Page......31
Specify WiFi Settings From the Mobile Hotspot........................31
Change WiFi Settings From the Mobile Hotspot Web Page....32
Manage WiFi Security........................................................................33
Change WiFi Network Name and Password From the Mobile
Hotspot............................................................................................33
Change WiFi Network Names and Passwords From the Mobile
Hotspot Web Page.........................................................................34
Change WiFi Encryption Settings................................................34
Chapter 3 Manage Security
Change the Mobile Hotspot Web Page Login Settings................37
Activate SIM Security..........................................................................37
Chapter 4 Maintain Your Mobile Hotspot
Extend Battery Life..............................................................................40
Adjust WiFi Settings to Optimize Battery Life............................40
Set the Display to Increase Battery Life From the Mobile
Hotspot............................................................................................40
Set the Display to Increase Battery Life From the Mobile Hotspot
Web Page........................................................................................41
View Details About Your Device From the Mobile Hotspot..........43
View Details About Your Device From the Mobile Hotspot Web
Page......................................................................................................43
Add and Select Access Point Names (APN)....................................44
Add an APN for Another Network...............................................44
Select an APN to Use.....................................................................45
Remove an APN Entry...................................................................46
Enable DMZ.........................................................................................46
Update Mobile Hotspot Software and Firmware............................47
Update Mobile Hotspot Software and Firmware in Response to
an Alert............................................................................................48
Chapter 5 Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and
Accessing the Internet.......................................................................50
What do I do if I can’t connect a device to the mobile
hotspot?..........................................................................................50
What do I do if I can’t access the Internet?.................................50
How do I disconnect from the mobile broadband network?....51
4
Nighthawk 5G Mobile Hotspot
How do I find out how many devices are connected to my mobile
hotspot’s WiFi networks?..............................................................51
What do I do if the No Signal icon displays?..............................51
Why can’t my device access the mobile hotspot web page when
connected to a VPN?.....................................................................51
Why can’t my mobile hotspot connect to a computer running
Windows Vista?..............................................................................51
What do I do if my mobile hotspot doesn’t connect to my service
provider’s network?.......................................................................52
Questions About the Mobile Hotspot Web Page..........................53
How do I go back to the mobile hotspot web page?................53
What do I do if I forget my attadmin login password?..............53
General Questions..............................................................................53
Why isn’t my battery charging?....................................................53
Why is the Signal Strength indicator always low?......................54
Why is the download or upload speed slow?............................54
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................54
How do I find my computer’s IP address?..................................54
Find the IP address on a Windows 7 , Windows Vista , or
Windows XP device...................................................................55
Find the IP address on a Windows 8 device..........................55
Find the IP address on a Mac OS X device............................55
Find the IP address on devices running other operating
systems.......................................................................................55
How do I find a device’s MAC address?......................................55
Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................56
Find the MAC address on a Windows 8 device or newer....56
Find the MAC address on a Mac OS X device.......................56
What do I do if the WiFi network name doesn’t appear in the list
of networks?....................................................................................57
Chapter 6 Troubleshooting
View Alerts...........................................................................................59
SIM Not Installed............................................................................59
SIM Error — Check SIM...................................................................59
SIM Locked.....................................................................................59
Temperature-Related Alerts.........................................................60
Reset the Mobile Hotspot..................................................................60
Reset the Mobile Hotspot From the Mobile Hotspot................60
Reset the Mobile Hotspot From the Mobile Hotspot Web
Page.................................................................................................61
5
Nighthawk 5G Mobile Hotspot
Appendix A Specifications
Battery Specifications.........................................................................64
Display Specifications........................................................................65
Mechanical Specifications.................................................................66
Mobile Band Specifications...............................................................66
Package Contents...............................................................................66
Port Specifications..............................................................................67
Security Specifications.......................................................................67
WiFi Specifications.............................................................................68
Environmental Specifications............................................................68
6
1
Get Started
This product regularly checks for new firmware and downloads any that is appropriate,
or you can check for and download new firmware manually. If the features or behavior
of your product does not match what is described in this manual, you might need to
update your firmware.
This chapter provides an overview of mobile hotspot features, and instructions for how
to set up your mobile hotspot and connect to the Internet. The chapter covers the
following topics:
• Meet Your Mobile Hotspot
• Status LED
• Set Up Your Mobile Hotspot
• Recharge the Battery
• Connect to the Internet
• Replace a SIM Card
• Home Screen
• Powering Off/Resetting the Device
• Security Credentials
• Connect to the Mobile Hotspot With Tethering
• Customize the Mobile Hotspot Settings
• Log in to Your Mobile Hotspot Web Page
7
Touch screen
Touch to
navigate
USB C port
Power button
Back
Home
Nighthawk 5G Mobile Hotspot
Meet Your Mobile Hotspot
Before you connect your mobile hotspot, familiarize yourself with its LCD screen, icons,
buttons, and connectors.
Figure 1. Mobile hotspot buttons and connectors
The mobile hotspot comes with a USB-C charging cable.
Figure 2. Mobile Hotspot Charging Cable
User Manual8Get Started
Nighthawk 5G Mobile Hotspot
Status LED
The status LED indicates data connection status:
Blue, slow blink. The mobile hotspot is ready.
•
Blue, double-blink. The mobile hotspot is transferring data.
•
Red, slow blink. The mobile hotspot is not connected to the network.
•
Set Up Your Mobile Hotspot
The mobile hotspot comes with a preinstalled SIM card.
To set up your mobile hotspot:
1. Insert the battery.
2. Install the back cover.
3. Firmly close the back cover.
4. Tap Power to power on the mobile hotspot.
User Manual9Get Started
Nighthawk 5G Mobile Hotspot
Recharge the Battery
Your battery comes partially charged.
To recharge your battery:
1. Connect the USB-C charging cable to your mobile hotspot.
2.
Connect the other end of the cable to the USB port on your computer or to the USB
charger.
Connect to the Internet
When you turn on your mobile hotspot, it automatically connects to the network in your
area. Connect your device to the mobile hotspot WiFi network to access the Internet.
To connect to the Internet:
1. Tap Power to turn on the mobile hotspot.
The device powers up and the Power Off/Restart menu appears.
2. On your laptop or WiFi device, open your WiFi network connection manager.
3. Connect your device to the hotspot with the WiFi name and password.
User Manual10Get Started
Nighthawk 5G Mobile Hotspot
Replace a SIM Card
The mobile hotspot comes with a preinstalled SIM card. This step is optional for initial
setup.
To replace a SIM card:
1.
Remove the back cover by lifting the corners.
2. Remove the battery.
3. Slide out the SIM card.
4. Insert the replacement SIM card.
User Manual11Get Started
5. Insert the battery.
Signal Strength
WiFi name and password
Tap for more
Data Usage
Tap for more
Change passwords,
view connected
devices, guest WiFi
options, and more
Additional options,
view messages, and
change settings
Network indicator
Nighthawk 5G Mobile Hotspot
6. Install the back cover.
Home Screen
You can use the home screen to view the mobile hotspot’s status, configure WiFi settings,
view data usage details, and view system alerts.
Figure 3. LCD screen display
User Manual12Get Started
Nighthawk 5G Mobile Hotspot
Table 1. Icons
DescriptionIcons
This indicates the strength of the mobile broadband network signal.
Your 5G wireless device displays the following network indicator to let you know you are connected to
AT&T’s 5G+ network.
This indicates the amount of charge in the battery.
Powering Off/Resetting the Device
To power off or reset the device:
1.
Hold down the Power button for 5 seconds.
The Power Off/Reset menu appears and you are prompted to power off or reset the
device.
2.
Tap Power Off to power off the device, or choose reset to reset the device.
Security Credentials
Three passwords are associated with the mobile hotspot:
WiFi password. Use this to connect your computer or WiFi device to your mobile
•
hotspot network. This character string is unique to your device. It displays on the
main mobile hotspot touch screen. If the screen is blank (a power-saving feature),
press and quickly release the Power button. The default WiFi password is also printed
on a label under the battery.
For information about changing WiFi passwords, see Change WiFi Encryption Settings
on page 34.
Web admin login password. Use this to log in to the mobile hotspot web page as
•
an administrator. You must log in as an administrator to use certain features and to
make changes to your mobile hotspot settings. The default login password, attadmin,
is printed on a label under the battery. The password should be changed after
installation by the user, and can be 5–31 characters in length.
User Manual13Get Started
Nighthawk 5G Mobile Hotspot
Connect to the Mobile Hotspot With Tethering
You can connect a computer to the mobile hotspot using the USB-C cable instead of
connecting with WiFi. This kind of cable connection is called tethering.
Note: The computer's operating system detects the Nighthawk 5G Mobile Hotspot the
first time you use the USB-C cable to connect the computer to the mobile hotspot.
To install drivers on computers running Windows:
1.
Ensure that the mobile hotspot is powered off.
2. Connect the mobile hotspot to your computer using the USB cable.
The mobile hotspot automatically powers on.
Note: Make sure that your computer has access to Internet when you first use the
tethering feature because your computer might need to access the Internet in order
to download the required software driver.
After the driver is installed, you can visit the mobile hotspot web page to customize
your mobile hotspot’s advanced settings. This is an optional step.
Customize the Mobile Hotspot Settings
You can personalize the mobile hotspot and change its settings on the web page.
To log in to your mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1.
The mobile hotspot web page displays.
User Manual14Get Started
Nighthawk 5G Mobile Hotspot
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
Log in to Your Mobile Hotspot Web Page
Your mobile hotspot comes configured and ready to use as is. You can use the mobile
hotspot we page to manage advanced settings.
To log in to your mobile hotspot web page:
1. From the computer or WiFi device that is connected to the mobile hotspot, launch
a web browser.
2.
Enter http://192.168.1.1 for tethered connections and for WiFi connections,
http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
User Manual15Get Started
2
Use Your Mobile Hotspot
This chapter explains how to use your mobile hotspot. The chapter covers the following
topics:
• View Estimated Data Usage on the Mobile Hotspot
• View Data Usage on the Mobile Hotspot Web Page
• View Messages From the Mobile Hotspot
• View Messages From the Mobile Hotspot Web Page
• Delete a Message From the Mobile Hotspot
• Delete a Message From the Mobile Hotspot Web Page
• View Alerts From the Mobile Hotspot
• View Alerts From the Mobile Hotspot Web Page
• Turn On Dual-Band WiFi From the Mobile Hotspot Web Page
• Turn On Dual-Band WiFi From the Mobile Hotspot
• Manage Your Broadband Network Connection
• Connect to WiFi
• Manage WiFi
• Manage WiFi Security
16
Nighthawk 5G Mobile Hotspot
View Estimated Data Usage on the Mobile Hotspot
To view estimated data usage on the mobile hotspot:
To wake the device, press the Power button.
The LCD screen shows the estimated data usage for the current billing cycle. Tapping
in the data usage area provides more detailed information and options for configuring
usage limit warnings.
View Data Usage on the Mobile Hotspot Web Page
To view data usage information on the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The mobile hotspot web page displays the data usage for the current billing cycle
and for the current broadband session.
View Messages From the Mobile Hotspot
You can tell from your mobile hotspot display if you have unviewed messages, and you
can view them directly from there.
This hotspot display indicates you have an unread message.
User Manual17Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
Note: Although you can view messages directly on the mobile hotspot, use the mobile
hotspot's web page to delete them.
To view messages from the mobile hotspot display:
1. Tap Power to wake the mobile hotspot.
2. Tap the Messages icon.
The Messages screen displays.
3.
Tap the message to read the full text.
Note: If you are logged in as an administrator, the Messages option on the side
menu indicates unread network messages. You can view SMS messages from your
network service provider on the mobile hotspot web page.
View Messages From the Mobile Hotspot Web Page
To view messages from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
User Manual18Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
4. Select Messages.
A list of messages displays, showing the first portion of the text.
5.
Click a message to read the full text.
Delete a Message From the Mobile Hotspot
You can delete messages from your mobile hotspot display.
To delete messages from the mobile hotspot display:
1. Tap Power to wake the mobile hotspot.
2. Tap the Messages icon.
The Messages screen displays.
3. Tap the message to select it.
4. Tap the Delete button.
The message is deleted.
Delete a Message From the Mobile Hotspot Web Page
To delete a message from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
User Manual19Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. Select Messages.
A list of messages displays, showing the first portion of the text.
5. Select the message and click the Delete button.
The message is deleted.
View Alerts From the Mobile Hotspot
When you unlock the device screen, the device displays any current alerts.
1. Unlock the device.
Any current alerts are shown on the display. For example, if no SIM card is installed,
the following alert appears:
2. Use the arrow keys to cycle through the alerts and view each alert.
After you have viewed the alerts, the dashboard appears.
User Manual20Use Your Mobile Hotspot
Nighthawk 5G Mobile Hotspot
View Alerts From the Mobile Hotspot Web Page
Your mobile hotspot displays alerts to advise you of device status changes. When there
are outstanding alerts, the alerts displays on the screen. Alerts remain as long as the
issues that cause them are active. When the issues are resolved, the alerts are removed
automatically.
To view alerts from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
The mobile hotspot web page displays.
3. Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
Any current alerts are shown on the display. For example, if no SIM card is installed,
the following alert appears:
Follow the instructions in each alert to address the conditions that caused it to display.
Turn On Dual-Band WiFi From the Mobile Hotspot Web Page
The mobile hotspot can broadcast WiFi signals in the 2.4 GHz and 5 GHz WiFi bands.
Note that the overall throughput speed could decrease when WiFi dual-band is enabled.
To turn on dual-band WiFi from the mobile hotspot web page:
1. From a computer or WiFi device that is connected to the mobile hotspot, launch a
web browser.
2.
Enter http://192.168.1.1 or http://192.168.2.1.
User Manual21Use Your Mobile Hotspot
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