NETGEAR JWNR2010v3, JWNR2000v3 User Manual

N300 Wireless Router JWNR2000v3

User Manual

May 2013 202-11281-01

350 East Plumeria Drive San Jose, CA 95134 USA

N300 Wireless Router JWNR2000v3

Support

Thank you for selecting NETGEAR products. After installing your device, locate the serial number on the label of your product and use it to register your product

https://my.netgear.com. You must register your product before you can use NETGEAR telephone support.

NETGEAR recommends registering your product through the NETGEAR website. For product updates and web support, visit

Phone (US & Canada only): 1-888-NETGEAR. Phone (Other Countries): Check the list of phone numbers at

http://support.netgear.com/general/contact/default.aspx.

http://support.netgear.com.

Trademarks

NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.

Contents

Chapter 1 Hardware Setup

Chapter 2 Access the Router

Unpack Your Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Position Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Cable Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Router Setup Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Use Standard TCP/IP Properties for DHCP . . . . . . . . . . . . . . . . . . . . . .15

Gather ISP Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Wireless Devices and Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . 15

Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

NETGEAR genie Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Use NETGEAR genie after Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Upgrade Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Router Dashboard (BASIC Home Screen). . . . . . . . . . . . . . . . . . . . . . . . .18

Join Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

WPS Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Manual Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

NETGEAR genie App and genie Mobile App . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3 NETGEAR genie Basic Settings

Basic Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Basic Settings Screen Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Basic Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Wireless Settings Screen Fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

View Attached Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Set Up a Guest Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Set Up FastLane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Chapter 4 genie Advanced Home

NETGEAR genie ADVANCED Home Screen . . . . . . . . . . . . . . . . . . . . . .39

Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

WPS Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

N300 Wireless Router JWNR2000v3

Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

WAN Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

LAN Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

LAN Setup Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Use the Router as a DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Address Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Quality of Service (QoS) Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Enable WMM QoS for Wireless Multimedia Applications. . . . . . . . . . . . 50

Set Up QoS for Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Chapter 5 Security

Keyword Blocking of HTTP Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Block Services (Port Filtering) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Schedule Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Security Event Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Chapter 6 Administration

View Router Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Router Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Internet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Wireless AP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

View Logs of Web Access or Attempted Web Access . . . . . . . . . . . . . . . .65

Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Erase the Current Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . .68

Change the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Upgrade the Router Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Chapter 7 Advanced Settings

Advanced Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Control the Wireless Radio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Control Wireless Interference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Control Power Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Set Up a Wireless Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

View or Change WPS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Restrict Wireless Access by MAC Address . . . . . . . . . . . . . . . . . . . . . . 77

Wireless Repeating Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Set Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Set Up a Repeater Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Port Forwarding and Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Remote Computer Access Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Port Triggering to Open Incoming Ports. . . . . . . . . . . . . . . . . . . . . . . . . 83

Port Forwarding to Permit External Host Communications . . . . . . . . . . 84

N300 Wireless Router JWNR2000v3

How Port Forwarding Differs from Port Triggering . . . . . . . . . . . . . . . . .85

Set Up Port Forwarding to Local Servers . . . . . . . . . . . . . . . . . . . . . . . . . .86

Add a Custom Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Edit or Delete a Port Forwarding Entry. . . . . . . . . . . . . . . . . . . . . . . . . .88

Application Example: Making a Local Web Server Public . . . . . . . . . . . 88

Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Universal Plug and Play . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Chapter 8 Troubleshooting

Quick Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Sequence to Restart Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Check Ethernet Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Power LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Internet or LAN Port LEDs Are Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Wireless LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Cannot Log In to the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Cannot Access the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Your Router Cannot Obtain an IP Address from the ISP . . . . . . . . . . .101

Your Router Can Obtain an IP Address from the ISP. . . . . . . . . . . . . .101

Troubleshoot PPPoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Restore the Factory Settings and Password . . . . . . . . . . . . . . . . . . . . . .104

Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . .105

Test the LAN Path to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Test the Path from Your Computer to a Remote Device . . . . . . . . . . . 106

Appendix A Supplemental Information

Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Appendix B Notification of Compliance

Index

1. Hardware Setup

Getting to know your router

This manual provides you with an easy and secure way to set up a wireless home network.

For more information about the topics covered in this manual, visit the support website at

http://support.netgear.com.

If you have not already set up your new router using the installation guide that comes in the box, this chapter walks you through the hardware setup. The next chapter explains how to set up your Internet connection.

This chapter contains the following sections:

• Unpack Your Router

• Hardware Features

• Position Your Router

• Cable Your Router

N300 Wireless Router JWNR2000v3

Unpack Your Router

Your box contains the following items:

• N300 Wireless Router JWNR2000v3

• AC power adapter (plug varies by region)

• Category 5 (Cat 5) Ethernet cable

• Installation guide with cabling and router setup instructions

If any parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton and original packing materials, in case you need to return the product for repair

Hardware Features

Before you cable your router, take a moment to become familiar with the label and the front and back panels. Pay particular attention to the LEDs on the front panel.

Label

The label on the bottom shows the router’s MAC address, serial number, preset wireless network name (SSID) and network key (password), and login information.

NETGEAR,INC.

Power Power

5V 1.0A

On O

MAC Address

Serial Number

Serial number

Reset

272-11875-01

Made in China

MAC address

WPS/

FastLane

N300 Wireless Router JWNR2000v3

Router Login

user name: admin password: password

WiFi Network Name (SSID) Network Key (Password)

Router login information

1 2 3 4

Ethernet

http://routerlogin.net

Wireless network name

(SSID)

Figure 1. Label on router bottom

Internet

LAN: GREEN =10/100 Mbps BLINK = ACTIVITY LAN

InternetWiFi

WPS/FastLane

Power

Network key

(password)

Hardware Setup

N300 Wireless Router JWNR2000v3

Front Panel

The router front panel has the status LEDs and icons shown in the following figure.

Power

Figure 2. Front panel LEDs and icons

Table 1. Front panel LEDs

Icon LED Activity Description

LAN ports 1–4

Wireless

Internet (WAN)

WPS/FastLane

Solid green Blinking green Off

Solid green Off

The local port is connected to a 10/100 Mbps device. Data is being transmitted at 10/100 Mbps. No link is detected on this port.

The wireless interface is enabled. Data is being communicated over the wireless network. The wireless interface is turned off.

The router has acquired an Internet address. Data is being communicated with the Internet. No Ethernet cable is connected to the modem.

WPS mode:

• WPS mode is enabled.

• WPS mode is available for connection.

• WPS mode is disabled. FastLane mode:

• FastLane mode is enabled.

• FastLane mode is disabled.

WirelessLAN ports

Internet WPS/FastLane

Power

Solid green Off

Power is supplied to the router. Power is not being supplied to the router.

Hardware Setup

N300 Wireless Router JWNR2000v3

Back Panel

The back panel has the following features:

Figure 3. Back panel

WPS/FastLane LAN (Ethernet)

button ports (WAN) port adapter input button

Internet AC power Reset

Hardware Setup

N300 Wireless Router JWNR2000v3

Position Your Router

The router lets you access your network from virtually anywhere within the operating range of your wireless network. However, the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router. For example, the thickness and number of walls the wireless signal passes through can limit the range. For best results, place your router:

• Near the center of the area where your computers and other devices operate and

preferably within line of sight to your wireless devices.

• So it is accessible to an AC power outlet and near Ethernet cables for wired computers.

• In an elevated location such as a high shelf, keeping the number of walls and ceilings

between the router and your other devices to a minimum.

• Away from electrical devices that are potential sources of interference, such as ceiling

fans, home security systems, microwaves, computers, or the base of a cordless phone or

2.4 GHz cordless phone.

• Away from any large metal surfaces, such as a solid metal door or aluminum studs. Large

expanses of other materials such as glass, insulated walls, fish tanks, mirrors, brick, and concrete can also affect your wireless signal.

• With the antennas in a vertical position to provide the best side-to-side coverage or in a

horizontal position to provide the best up-and-down coverage, as applicable.

When you use multiple access points, it is better if adjacent access points use different radio frequency channels to reduce interference. The recommended channel spacing between adjacent access points is 5 channels (for example, use Channels 1 and 6, or 6 and 11).

Cable Your Router

The installation guide that came in the box includes a cabling diagram. This section walks you through cabling with detailed illustrations.

 To connect the router, the computer, and the modem:

1. Unplug and turn off the broadband modem.

2. Locate the cable (A) that connects your computer to the modem.

Hardware Setup

N300 Wireless Router JWNR2000v3

Disconnect the cable at the modem end only (B). You will connect it to the router later.

Internet

3. Connect the blue Ethernet cable (C) that came with the router to the Internet (WAN) port (D)

on the router, and to the Ethernet port on your broadband modem. The Ethernet cable and the Internet port label are color coded.

Internet

Hardware Setup

N300 Wireless Router JWNR2000v3

4. Locate the cable (A) that is still attached to your computer.

Insert that cable into a yellow LAN port on the router, as shown in the following figure:

5. Connect any additional wired computers to your router by inserting an Ethernet cable from a

computer into one of the three remaining LAN ports.

6. Start your network in the correct sequence.

See the following procedure.

CAUTION:

Failure to start or restart your network in the correct sequence could prevent you from accessing the Internet.

 To start your network:

1. Plug in and turn on the cable or DSL modem. W

2. Plug the power adapter into the

AC power adapter input on the router.

ait two minutes.

Hardware Setup

N300 Wireless Router JWNR2000v3

3. Plug the other end of the power adapter into a power outlet. Wait two minutes.

AC power adapter input

It might take several minutes for your router to establish a connection with your computer and your Internet provider.

After correctly cabling your router, see NETGEAR genie Setup on page 16 for information about how to set up your network.

Hardware Setup

2. Access the Router

Connecting to the router

This chapter explains how to use NETGEAR genie to set up your router after you complete

cabling as described in the installation guide and in the previous chapter.

This chapter contains the following sections:

• Router Setup Preparation

• Types of Logins

• NETGEAR genie Setup

• Use NETGEAR genie after Installation

• Upgrade Router Firmware

• Router Dashboard (BASIC Home Screen)

• Join Your Wireless Network

• NETGEAR genie App and genie Mobile App

N300 Wireless Router JWNR2000v3

Router Setup Preparation

You can set up your router with the NETGEAR genie automatically, or you can use the genie menus and screens to set up your router manually. Before you start the setup process, get your ISP information and make sure the computers and devices in the network have the settings described here.

Use Standard TCP/IP Properties for DHCP

If you set up your computer to use a static IP address, you must change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

Gather ISP Information

If you have DSL broadband service, you might need the following information to set up your router and to check that your Internet configuration is correct:

• The ISP configuration information for your DSL account

• ISP login name and password

• Fixed or static IP address settings (special deployment by ISP; this situation is rare)

When your Internet service starts, your Internet service provider (ISP) typically gives you all the information needed to connect to the Internet. If you cannot locate this information, ask your ISP to provide it. When your Internet connection is working, you no longer need to launch the ISP’s login program on your computer to access the Internet. When you start an Internet application, your router automatically logs you in.

Wireless Devices and Security Settings

Make sure that the wireless device or computer that you are using supports WPA or WPA2 wireless security, which is the wireless security that the router uses.

Access the Router

N300 Wireless Router JWNR2000v3

Types of Logins

Different types of logins have different purposes:

• Router login. Logs you in to the router interface from NETGEAR genie. For more

information for details about this login, see page 17.

• ISP login. Logs you in to your Internet service. Your service provider has provided you

with this login information in a letter or some other way. If you cannot find this login information, contact your service provider.

• Wireless network key or password. Your router is preset with a unique wireless

network name (SSID) and password for wireless access. This information is on the label on the bottom of your router.

It is important that you understand the differences between the login types so that you know which login to use when.

Use NETGEAR genie after Installation on

NETGEAR genie Setup

NETGEAR genie runs on any device with a web browser. It is the easiest way to set up the router because it automates many of the steps and verifies that those steps have been successfully completed. It takes about 15

minutes to complete.

 To use NETGEAR genie to set up your router:

1. Turn on the router, if not done yet.

2. Make sure that your device is connected with an Ethernet cable (wired) or wirelessly (with

the preset security settings listed on the bottom label) to your router.

3. Launch your Internet browser.

• The first time that you set up the Internet connection for your router, the browser goes

to http://www.routerlogin.net, and the NETGEAR genie screen displays.

• If you already used the NETGEAR genie, type http://www.routerlogin.net in the

address field for your browser to display the NETGEAR genie screen. See

NETGEAR genie after Installation on page 17.

4. Follow the onscreen instructions to complete NETGEAR genie setup.

NETGEAR genie guides you through connecting the router to the Internet.

If the browser cannot display the web page, try these troubleshooting tips:

Use

• Make sure that the computer is connected to one of the four LAN Ethernet ports, or

wirelessly to the router.

• Make sure that the router has full power, and that its Wireless LED is lit.

• Close and reopen the browser to make sure that the browser does not cache the

previous page.

• Browse to http://www.routerlogin.net.

Access the Router

N300 Wireless Router JWNR2000v3

• If the computer is set to a static or fixed IP address (this situation is uncommon),

change it to obtain an IP address automatically from the router.

 To troubleshoot Internet access problems:

If the router does not connect to the Internet, follow these troubleshooting steps:

1. Review your settings to be sure that you have selected the correct options and typed

everything correctly

2. Contact your ISP to verify that you have the correct configuration information.

3. Read Chapter 8, Troubleshooting. If problems persist, register your NETGEAR product and

contact NETGEAR technical support.

Use NETGEAR genie after Installation

When you first set up your router, NETGEAR genie automatically starts when you launch an Internet browser on a computer that is connected to the router. You can use NETGEAR genie again to view or change settings for the router.

1. Launch your browser from a computer or wireless device that is connected to the router.

2. T

ype http://www.routerlogin.net or http://www.routerlogin.com.

The login window displays:

3. Enter admin for the router user name and password for the router password, both in

lowercase letters.

Note: The router user name and password are different from the user name

and password for logging in to your Internet connection. For more information, see Types of Logins on page 16.

Access the Router

N300 Wireless Router JWNR2000v3

Upgrade Router Firmware

When you set up your router and are connected to the Internet, the router automatically checks to see if newer firmware is available. If it is, a message displays on the top of the screen. For more information about upgrading firmware, see Upgrade the Router Firmware on page 70.

Click the message when it displays, and click Y

es to upgrade the router with the latest

firmware. After the upgrade, the router restarts.

CAUTION:

Do not try to go online, turn off the router, shut down the computer, or do anything else to the router until the router finishes restarting. Wait until the progress bar on the NETGEAR genie screen completes.

Router Dashboard (BASIC Home Screen)

The router BASIC Home screen has a dashboard that lets you see the status of your Internet connection and network at a glance. You can click any of the five sections of the dashboard to view more detailed information. The left column has the menus, and an ADVANCED tab is at the top. Use the ADVANCED tab to access additional menus and screens.

Language

Menus (Click the Advanced tab to view more)

Figure 4. BASIC Home Screen

The dashboard contains these components:

• Home. This dashboard screen displays when you log in to the router.

• Internet. Set, update, and check the ISP settings of your router.

• W

ireless. View or change the wireless settings for your router.

Access the Router

Dashboard (Click to view

Help

N300 Wireless Router JWNR2000v3

• Attached Devices. View the devices connected to your network.

• Parental Controls. Download and set up parental controls to prevent objectionable

content from reaching your computers.

• Guest Network. Set up a guest network to allow visitors to use your router’s Internet

connection.

• FastLane. Enable FastLane mode to reserve bandwidth on the router for a trusted IP

address that you specify.

• Basic tab. Configure the basic settings of your router using the menus available

from this tab.

• Advanced tab. Set the router up for unique situations such as when remote access by IP

or by domain name from the Internet is needed. See Using this tab requires a solid understanding of networking concepts.

• Help & Support. Go to the NETGEAR support site to get information, help, and product

documentation. These links work once you have an Internet connection.

• Language menu. Select your preferred language from the drop-down menu at the top

right corner of the screen.

Chapter 7, Advanced Settings.

Join Your Wireless Network

Choose either the manual or the WPS method to join your wireless network. For instructions for how to set up a guest network, see

WPS Method

Wi-Fi Protected Setup (WPS) lets you connect to a secure WiFi network without typing its password. Instead, you press a button or enter a PIN. NETGEAR calls WPS Push 'N' Connect.

Some older WiFi equipment is not compatible with WPS. WPS works only with WPA2 or WPA wireless security.

 To use WPS to join the wireless network:

1. Press the WPS/FastLane button on the back of the router.

2. Within two minutes, press the WPS button on your wireless device or follow the WPS

instructions that came with the device. The WPS process automatically sets up your wireless computer with the network

password and connects you to the wireless network.

Set Up a Guest Network on page 35.

Access the Router

N300 Wireless Router JWNR2000v3

Manual Method

With the manual method, you choose the network that you want, and type its password to connect.

 To connect manually:

1. On your computer or wireless device, open the software that manages your wireless

connections. This software scans for all wireless networks in your area.

2. Look for your network and select it.

The unique WiFi network name (SSID) and password are on the router label. If you changed these settings, look for the network name that you used.

3. Enter the router password and click Connect.

NETGEAR genie App and genie Mobile App

The genie app is the easy dashboard for managing, monitoring, and repairing your home network. It allows you to automatically repair common wireless network problems. It also provides easy access to router features like Live Parental Controls, guest access, broadband usage meter, speed test, and more.

For more information, see the NETGEAR genie

Retrieve wireless password

Apps User Manual.

About genie

Language

Dashboard (Click to view details)

Figure 5. genie app dashboard

Support

Access the Router

N300 Wireless Router JWNR2000v3

You can use the genie mobile app on your iPhone, iPad, or Android phone.

Search NETGEAR support

Figure 6. genie mobile app home screen

Information about genie mobile app and the connected router

Access the Router

3. NETGEAR genie Basic Settings

Your Internet connection and network

This chapter contains the following sections:

• Basic Settings

• Basic Wireless Settings

• View Attached Devices

• Parental Controls

• Set Up a Guest Network

• Set Up FastLane

N300 Wireless Router JWNR2000v3

Basic Settings

The Basic Settings screen is where you view or change ISP information.

 To view or change the basic Internet setup:

1. From the BASIC Home screen, select Internet.

The following screen displays:

The fields that display in the Basic Settings screen depend on whether your Internet connection requires a login.

2. Select a radio button in the Does Your Internet Connection Require a Login? field as

follows:

• Ye

s. Select the encapsulation method and enter the login name. If you want to

change the login time-out, enter a new value in minutes.

• No. Enter the account and domain names, only if needed.

3. Enter the settings for the IP address and DNS server

The default settings usually work fine. If you have problems with your connection, check the ISP settings.

4. Click Apply.

You settings are saved.

5. Click T

est to test your Internet connection.

If the NETGEAR website does not display within 1 minute, see Chapter 8,

Troubleshooting.

NETGEAR genie Basic Settings

N300 Wireless Router JWNR2000v3

Basic Settings Screen Fields

The following descriptions explain all of the possible fields in the Basic Settings screen. The fields that display in this screen depend on whether an ISP login is required.

Does Your ISP Require a Login? Answer either yes or no.

If your ISP does not require a login and you selected no, the following screen displays:

Figure 7. Basic Settings Screen When ISP Does Not Require Login

The following fields display when no login is required:

• Account Name (If required). Enter the account name that your ISP provided. It might

also be called the host name.

• Domain Name (If required). Enter the domain name that your ISP provided.

• Internet IP

- Get Dynamically from ISP.

Address. Select one of these options:

Your ISP uses DHCP to assign your IP address. Your ISP

automatically assigns these addresses.

- Use Static IP

Address. Enter the IP address, IP subnet mask, and the gateway IP

address that your ISP assigned. The gateway is the ISP’s router to which your router will connect.

• Domain Name Server (DNS)

Address. The DNS server is used to look up site

addresses based on their names.

- Get Automatically

From ISP. Your ISP uses DHCP to assign your DNS servers. Your

ISP automatically assigns this address.

NETGEAR genie Basic Settings

N300 Wireless Router JWNR2000v3

- Use These DNS Servers. If you know that your ISP requires specific servers, select

this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.

• Router MAC

Address. The Ethernet MAC address that the router uses on its Internet

port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened. They accept traffic only from the MAC address of that computer. This feature allows your router to use your computer’s MAC address (this feature is also called cloning). Select one of these options:

- Use Default

- Use Computer MAC

Address. Use the default MAC address.

Address. The router captures and uses the MAC address of the

computer that you are now using. You must use the one computer that is allowed by the ISP.

- Use This MAC

Address. Enter the MAC address that you want to use.

If your ISP requires a login and you selected Yes, the following screen displays:

Figure 8. Basic Settings Screen When ISP Requires a Login

The following fields display when your ISP requires a login:

• Internet Service Provider Encapsulation. ISP types.

L2TP.

• Login.

• Password.

The login name provided by your ISP. It is often an email address.

The password that you use to log in to your ISP.

The choices are PPPoE, PPTP, or

NETGEAR genie Basic Settings

N300 Wireless Router JWNR2000v3

• Service Name (If Required). If your ISP provided a service name, enter it here.

• Connection Mode. Always On, Dial on Demand, or Manually Connect.

• Idle Timeout (In minutes). If you want to change the login time-out, enter a new value in

minutes. This setting determines how long the router keeps the Internet connection active after there is no Internet activity from the LAN. Entering a value of 0 (zero) means never log out.

• Internet IP Address. Select one of these options:

- Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your ISP

automatically assigns these addresses.

- Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP

address that your ISP assigned. The gateway is the ISP’s router to which your router will connect.

• Domain Name Server (DNS) Address. The DNS server is used to look up site

addresses based on their names.

- Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your

ISP automatically assigns this address.

- Use These DNS Servers. If you know that your ISP requires specific servers, select

this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.

• Router MAC Address. The Ethernet MAC address that the router uses on its Internet

- Use Default Address. Use the default MAC address.

- Use Computer MAC Address. The router captures and uses the MAC address of the

computer that you are now using. You must use the one computer that is allowed by the ISP.

- Use This MAC Address. Enter the MAC address that you want to use.

Basic Wireless Settings

The Wireless Settings screen lets you view or configure the wireless network setup.

The router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. You can find the preset SSID and password on the product label of the unit.

Note: The preset SSID and password are uniquely generated for every

unit to protect and maximize your wireless security.

NETGEAR genie Basic Settings

N300 Wireless Router JWNR2000v3

If you change your preset security settings, make a note of the new settings and store it in a safe place where you can easily find it.

If you use a wireless computer to change the wireless network name (SSID) or other wireless security settings, you are disconnected when you click Apply. To avoid this problem, use a computer with a wired connection to access the router.

 To view or change basic wireless settings:

1. From the BASIC Home screen, select W

ireless.

The following screen displays:

The Wireless Settings screen sections, settings, and procedures are explained in the following sections.

2. Make any changes that are needed.

3. Click Apply.

Your settings are saved.

4. Set up and test your wireless devices and computers to make sure that they can connect

wirelessly

If they do not, check the following:

• Is your wireless device or computer connected to your network or another wireless

network in your area? Some wireless devices automatically connect to the first open network (without wireless security) that they discover

• Does your wireless device or computer show up on the

Attached Devices screen? If it

does, then it is connected to the network.

• If you are not sure what the network name (SSID) or password is, look on the label on

the bottom of your router.

NETGEAR genie Basic Settings

N300 Wireless Router JWNR2000v3

Wireless Settings Screen Fields

You can configure the following wireless settings:

• Region. The location where the router is used. Select from the countries in the

drop-down menu. In the United States, the region is fixed to United States and is not changeable.

• Enable SSID Broadcast. This setting allows the router to broadcast its SSID so wireless

stations can see this wireless name (SSID) in their scanned network lists. This check box is selected by default. To turn off the SSID broadcast, clear the Enable SSID Broadcast check box and click Apply.

• Enable Wireless Isolation. If this check box is selected, wireless computers or devices

that join the network can use the Internet but cannot access each other or access Ethernet devices on the network.

• Name (SSID). The SSID is also known as the wireless network name. Enter a

32-character (maximum) name in this field. This field is case-sensitive. The default SSID is randomly generated, and NETGEAR strongly recommends that you do not change

this setting.

• Channel. This setting is the wireless channel the gateway uses. Enter a value from 1

through 13. (For products in the North America market, only Channels 1 through 11 can be operated.) Do not change the channel unless you experience interference (shown by lost connections or slow data transfers). If you experience interference, experiment with different channels to see which is the best.

• Mode:

- Up to 54 Mbps. This legacy mode uses a maximum speed of Mbps for b/g networks.

- Up to 150 Mbps. (Default) This neighbor-friendly mode does not interfere with

neighboring wireless networks.

- Up to 300 Mbps. Performance mode uses the maximum wireless-N speed of up to

300 Mbps.

• Security Options. The Security Options section of the Wireless Settings screen lets you

change the security option and password. Do not disable security. For more information about the security options, see

Security Options on page 28.

Note: WEP is a legacy security setting. NETGEAR recommends that you

use WPA2 or WPA security unless you have legacy wireless equipment that supports only WEP. WEP encryption is available only when the Mode setting is Up to 54 Mbps.

Security Options

A security option is the type of security protocol applied to your wireless network. The security protocol in force encrypts data transmissions and ensures that only trusted devices

NETGEAR genie Basic Settings

N300 Wireless Router JWNR2000v3

receive authorization to connect to your network. Wi-Fi Protected Access (WPA) has several options including pre-shared key (PSK) encryption.

This section presents an overview of the security options and provides guidance on when to use which option.

WEP Encryption

WEP uses an old encryption method and can be easily decoded with today’s powerful computers. Use this mode only when you have a very old legacy wireless client that does not support WPA-PSK. The Wi-Fi Alliance highly recommends against using WEP and plans to make it obsolete. If you do decide to use WEP, see

Change the WEP Security Option on

page 29 for the procedure.

WPA Encryption

WPA encryption is built into all hardware that has the Wi-Fi-certified seal. This seal means that the product is authorized by the Wi-Fi Alliance (

http://www.wi-fi.org/) because it complies

with the worldwide single standard for high-speed wireless local area networking.

WPA uses a password to perform authentication and generate the initial data encryption keys, then it dynamically varies the encryption key. WPA-PSK uses Temporal Key Integrity Protocol (TKIP) data encryption, implements most of the IEEE 802.11i standard, and works with all wireless network interface cards, but not all wireless access points. It is superseded by WPA2-PSK.

WPA2-PSK is stronger than WPA-PSK. It is advertised to be theoretically indecipherable due to the greater degree of randomness in encryption keys that it generates. WPA2-PSK gets higher speed because it is usually implemented through hardware, while WPA-PSK is usually implemented through software. WPA2-PSK uses a password to authenticate and generate the initial data encryption keys. Then it dynamically varies the encryption key.

WPS-PSK + WPA2-PSK Mixed Mode can provide broader support for all wireless clients. WPA2-PSK clients get higher speed and security, and WPA-PSK clients get decent speed and security.

Change the WEP Security Option

You can change the WEP security settings for your router. If you do so, then write down the new settings and store them in a secure place for future reference. For more information about WEP, see

 To change the WEP settings:

1. Select BASIC > Wireless.

WEP Encryption on page 29.

The Wireless Setup screen displays.

NETGEAR genie Basic Settings

N300 Wireless Router JWNR2000v3

2. In the Security Options section, select WEP:

3. Select the authentication type.

The default is Automatic. Other choices are Open System (any client can authenticate itself to the network) and Shared Key (a passphrase and a four-way challenge are needed for authentication).

4. Select the encryption strength setting, either 64 bit or 128 bit.

5. Enter the four data encryption keys either manually or automatically

These values have to be identical on all computers and access points in your network.

• Automatic. Enter a word or group of printable characters in the Passphrase field, and

click Generate.

• Manual.

The number of hexadecimal digits that you enter depends on the encryption

The four key fields are automatically populated with key values.

strength setting:

- For 64-bit WEP

, enter 10 hexadecimal digits (any combination of 0–9, a–f, or

A–F).

- For 128-bit WEP

, enter 26 hexadecimal digits (any combination of 0–9, a–f, or

A–F).

6. Select the radio button for the key you want to make active.

Make sure that you understand how the WEP key settings are configured in your wireless adapter

. Wireless adapter configuration utilities such as the one in Windows XP allow one

key entry, which has to match the default key you set in the router.

7. Click Save to save your settings, or click Apply so your changes to take ef

fect immediately.

NETGEAR genie Basic Settings

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NETGEAR JWNR2010v3, JWNR2000v3 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual