NETGEAR D7800 User Manual
Nighthawk X4S
AC2600 WiFi
VDSL/ADSL
Modem Router
User Manual
Model D7800
September 2015
202-11572-01
350 E. Plumeria Drive
San Jose, CA 95134
USA
Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Support
Thank you for purchasing this NETGEAR product.Y ou can visit www.netgear .com/support to register your product, get help ,
access the latest downloads and user manuals, and join our community.We recommend that you use only official NETGEAR
support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. An y non-NETGEAR trademarks
are used for reference purposes only.
2
Contents
Chapter 1 Hardware Overview of the Modem Router
Unpack Your Modem Router................................................................................11
Attach the Antennas.............................................................................................11
Top Panel With LEDs...........................................................................................12
Back Panel With Ports, Buttons, Connectors, and Switch....................................15
USB Ports on the Left Panel................................................................................16
eSATA Port on the Right Panel............................................................................16
Connect an eSATA Device...................................................................................17
Bottom Panel Product Label................................................................................17
Chapter 2 Install and Access the Modem Router and Its Network
Position Your Modem Router................................................................................20
Connect to the Modem Router.............................................................................21
Connect to the Modem Router Through an Ethernet Cable............................21
Join the WiFi Network of the Modem Router...................................................21
Types of Logins...............................................................................................22
Automatic Internet Setup.................................................................................23
Set Up Your Modem Router for DSL Service.......................................................24
DSL Service....................................................................................................24
Cable the Modem Router for DSL Service and Access the Modem Router....24
Set Up the Modem Router for Cable or Fiber Service.........................................32
Log In to the Modem Router After Setup to View or Change Settings.................38
Change the Language.........................................................................................40
Change the admin Password...............................................................................40
Set Up Password Recovery.................................................................................41
Let the Modem Router Automatically Update Its Firmware..................................42
Access the Modem Router With the NETGEAR genie App.................................42
Manual Method...........................................................................................21
Wi-Fi Protected Setup Method...................................................................22
Chapter 3 Manage the Internet Settings Manually
Use the Internet Setup Wizard After Initial Setup................................................45
Manually Set Up an ADSL Internet Connection...................................................50
Specify an ADSL Connection Without a Login................................................50
Specify an ADSL Connection With a Login and PPPoA or PPPoE Service....55
Manually Set Up a VDSL Internet Connection.....................................................59
Specify a VDSL Connection Without a Login..................................................59
Specify a VDSL Connection With a Login and PPPoE Service.......................64
Manually Set Up a Cable or Fiber Internet Connection.......................................68
Specify a Cable or Fiber Connection Without a Login.....................................68
Specify a Cable or Fiber Connection With a Login and PPPoE Service.........72
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Specify a Cable or Fiber Connection With a Login and PPTP or L2TP
Service............................................................................................................77
Specify an IPv6 Internet Connection....................................................................80
IPv6 Internet Connections and IPv6 Addresses..............................................80
Set Up an IPv6 Connection Through Auto Detect...........................................81
Set Up an IPv6 6to4 Tunnel Connection..........................................................83
Set Up an IPv6 Pass-Through Connection.....................................................85
Set Up an IPv6 Fixed Connection...................................................................85
Set Up an IPv6 DHCP Connection..................................................................87
Set Up an IPv6 PPPoE Connection................................................................89
Set Up an IPv6 Connection Through Auto Config...........................................91
Manage the MTU Size.........................................................................................93
MTU Concepts................................................................................................93
Change the MTU Size.....................................................................................94
Chapter 4 Manage the Basic WiFi Network Settings
Manage the Basic WiFi Settings and WiFi Secur ity of the Main Networ k............97
View or Change the Basic WiFi Settings.........................................................97
Configure WPA/WPA2 Enterprise WiFi Security............................................104
Configure WEP Legacy WiFi Secur ity...........................................................106
Use WPS to Add a Device to the WiFi Network.................................................108
Use WPS With the Push Button Method.......................................................108
Use WPS With the PIN Method.....................................................................109
Manage the Basic WiFi Settings and WiFi Secur ity of the Guest Network........110
Control the WiFi Radios.....................................................................................115
Use the WiFi On/Off Button...........................................................................115
Enable or Disable the WiFi Radios................................................................115
Chapter 5 Control Access to the Internet
Set Up Parental Controls...................................................................................118
Allow or Block Access to Your Network..............................................................119
Enable and Manage Network Access Control...............................................119
Manage Network Access Control Lists.........................................................121
Add Devices to or Remove Them From the Blocked List..........................121
Add Devices to or Remove Them From the Allowed List..........................123
Use Keywords to Block Internet Sites................................................................124
Set Up Blocking.............................................................................................125
Remove a Keyword or Domain From the Blocked List..................................126
Remove All Keywords and Domains From the Blocked List..........................127
Specify a Trusted Computer..........................................................................127
Manage Simple Outbound Firewall Rules for Services and Applications..........128
Add an Outbound Firewall Rule....................................................................129
Add an Outbound Firewall Rule for a Custom Service or Application...........130
Change an Outbound Firewall Rule..............................................................133
Remove an Outbound Firewall Rule..............................................................134
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules...........134
Set Up Security Event Email Notifications.........................................................136
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Chapter 6 Optimize Performance
Use Dynamic QoS to Optimize Internet Traffic Management.............................140
Enable Dynamic QoS....................................................................................140
Enable or Disable the Automatic QoS Database Update..............................141
Manually Update the Dynamic QoS Database..............................................143
Participate in Dynamic QoS Analytics...........................................................143
Manage Wi-Fi Multimedia Quality of Service.....................................................144
Manage Beamforming........................................................................................146
Improve Network Connections With Universal Plug and Play............................146
Chapter 7 Share a Storage Device
Connect an eSATA Device to the Modem Router..............................................149
USB Device Requirements................................................................................149
Connect a USB Device to the Modem Router....................................................149
Access a Storage Device Connected to the Modem Router..............................150
Access the Storage Device From a Windows Computer...............................150
Access the Storage Device From a Mac.......................................................151
Back Up Windows Computers With ReadySHARE Vault...................................151
Back Up Mac Computers With Time Machine....................................................152
Set Up a Storage Device on a Mac...............................................................152
Prepare to Back Up a Large Amount of Data................................................153
Use Time Machine to Back Up Onto a Storage Device.................................153
Manage Access to a Storage Device.................................................................154
Enable FTP Access Within Your Network...........................................................157
View Network Folders on a Device....................................................................158
Add a Network Folder on a Storage Device.......................................................159
Change a Network Folder , Including Read and Write Access, on a USB Drive..162
Approve Storage Devices...................................................................................163
Safely Remove a USB Device............................................................................165
Chapter 8 Manage Dynamic DNS and Access Storage Devices Through the
Internet
Set Up and Manage Dynamic DNS...................................................................168
Your Personal FTP Server.............................................................................168
Set Up a New Dynamic DNS Account...........................................................169
Specify a DNS Account That You Already Created.......................................170
Change the Dynamic DNS Settings..............................................................172
Access Storage Devices Through the Internet...................................................172
Access Storage Devices From a Remote Computer.....................................172
Set Up FTP Access Through the Internet.....................................................173
Use FTP to Access Storage Devices Through the Internet...........................174
Chapter 9 Use the Modem Router as a Media Server
Specify ReadyDLNA Media Server Settings......................................................177
Rescan the Media Files for Content...................................................................177
Play Music From a Storage Device With iTunes Server.....................................178
Play Media From a USB Device on TiVo............................................................180
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Set Up the Modem Router to Work With TiVo...............................................180
Play Videos....................................................................................................181
Play Music or View Photos............................................................................181
Copy TiVo Files to a Computer......................................................................181
Chapter 10 Share a USB Printer
Install the Printer Driver and Cable the Printer..................................................183
Download the ReadySHARE Printer Utility........................................................183
Install the ReadySHARE Printer Utility..............................................................183
Use the Shared Printer......................................................................................186
Manually Connect and Print..........................................................................186
Print and Release the Printer........................................................................186
View or Change the Status of a Printer..............................................................187
Use the Scan Feature of a Multifunction USB Printer........................................187
Manage the NETGEAR USB Control Center Settings.......................................189
Turn Off Automatic Startup of the NETGEAR USB Control Center...............189
Change the NETGEAR USB Control Center Language................................190
Specify the Time-Out.....................................................................................190
Chapter 11 Manage the WAN and LAN Network Settings
Change the Physical WAN Connection Preference...........................................192
Enable Bridge Mode for IPTV Devices...............................................................192
Enable and Configure a VLAN...........................................................................194
Set Up a Bridge for a Port Group or VLAN Tag Group.......................................197
Set Up a Bridge for a Port Group..................................................................198
Set Up a Bridge for a VLAN Tag Group.........................................................199
Manage the WAN Secur ity Settings...................................................................201
Set Up a Default DMZ Server............................................................................202
Manage IGMP Proxying.....................................................................................203
Manage NAT Filtering........................................................................................203
Manage the SIP Application-Level Gateway......................................................204
Manage the Modem Router’s LAN IP Address Settings....................................205
Manage the Router Information Protocol Settings.............................................206
Manage the DHCP Server Address Pool...........................................................207
Manage Reserved LAN IP Addresses...............................................................208
Reserve a LAN IP Address...........................................................................208
Change a Reserved IP Address....................................................................209
Remove a Reserved IP Address Entry..........................................................210
Disable the Built-In DHCP Server......................................................................210
Change the Modem Router’s Device Name.......................................................211
Set Up and Manage Custom Static Routes.......................................................212
Set Up a Static Route....................................................................................212
Change a Static Route..................................................................................214
Remove a Static Route.................................................................................215
Chapter 12 Manage the Modem Router and Monitor the Traffic
Update the Firmware of the Modem Router.......................................................217
Check for New Firmware and Update the Modem Router.............................217
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Manually Upload New Firmware and Update the Modem Router.................218
Manage the Configuration File of the Modem Router........................................219
Back Up the Settings.....................................................................................219
Restore the Settings......................................................................................220
Recover the admin Password............................................................................221
Return the Modem Router to Its Factory Default Settings.................................221
Use the Reset Button....................................................................................222
Erase the Settings.........................................................................................222
Disable LED Blinking or Turn Off LEDs..............................................................223
View the Status and Statistics of the Modem Router.........................................224
View Information About the Modem Router and the Internet and WiFi
Settings.........................................................................................................224
View the Traffic Statistics...............................................................................229
Change the Traffic Statistics Polling Frequency.............................................230
View, Renew, or Release the TCP/IP Internet Connection............................231
View, Establish, or Terminate the PPPoE or PPPoA Internet Connection.....232
View, Establish, or Terminate the PPTP or L2TP Internet Connection..........233
View Devices Currently on the Network.............................................................234
Manage the Activity Log.....................................................................................235
View the Logs................................................................................................235
Specify Which Activities Are Logged.............................................................237
Monitor and Meter Internet Traffic......................................................................237
Start the Traffic Meter Without Traffic Volume Restrictions............................237
View the Internet Traffic Volume and Statistics..............................................238
Restrict Internet Traffic by Volume.................................................................239
Restrict Internet Traffic by Connection Time..................................................241
Unblock the Traffic Meter After the Traffic Limit Is Reached..........................243
Manage the Modem Router Remotely...............................................................243
Chapter 13 Manage the Advanced WiFi Features
Set Up a WiFi Schedule.....................................................................................247
Manage the WPS Settings.................................................................................249
Manage Advanced WiFi Settings.......................................................................250
Set Up the Modem Router as a WiFi Access Point Only...................................252
Set Up a WiFi Bridge..........................................................................................253
Chapter 14 Use VPN to Access Your Network
Set Up a VPN Connection..................................................................................258
Specify VPN Service in the Modem Router...................................................258
Install OpenVPN Software on a Windows Computer....................................259
Install OpenVPN Software on a Mac Computer............................................261
Use a VPN Tunnel on a Windows Computer......................................................262
Use VPN to Access the Modem Router’s USB Device and Media From a Windows
Computer...........................................................................................................264
Use VPN to Access Your Internet Service at Home...........................................264
Set Up VPN Client Internet Access in the Modem Router............................264
Block VPN Client Internet Access in the Modem Router...............................265
Use a VPN Tunnel to Access Your Internet Service at Home........................266
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Chapter 15 Manage Port Forwarding and Port Triggering
Manage Port Forwarding to a Local Server for Services and Applications........268
Forward Incoming Traffic for a Default Service or Application.......................268
Add a Port Forwarding Rule With a Custom Service or Application..............269
Change a Port Forwarding Rule....................................................................271
Remove a Por t Forwarding Rule...................................................................272
Application Example: Make a Local Web Server Public................................272
How the Modem Router Implements the Port Forwarding Rule....................273
Manage Port Triggering for Services and Applications......................................273
Add a Port Triggering Rule............................................................................274
Change a Port Triggering Rule......................................................................276
Remove a Por t Triggering Rule.....................................................................277
Specify the Time-Out for Port Triggering.......................................................278
Disable Port Triggering..................................................................................279
Application Example: Port Triggering for Internet Relay Chat........................280
Chapter 16 Troubleshooting
Reboot the Modem Router From Its Web Page.................................................282
Quick Tips for Troubleshooting...........................................................................282
Troubleshoot With the LEDs...............................................................................284
Power LED Is Off...........................................................................................285
Power LED Remains Solid Amber.................................................................285
WiFi LED Is Off..............................................................................................286
You Cannot Log In to the Modem Router...........................................................286
Troubleshoot the Internet Connection................................................................286
Troubleshoot the DSL/Internet Link...............................................................286
DSL/Internet LED Is Solid White..............................................................287
DSL/Internet LED Is Blinking White (DSL Connection Only)....................287
DSL/Internet LED Is Off............................................................................287
Obtain an Internet IP Address.......................................................................288
Verify the PPPoE, PPPoA, PPTP, or L2TP Connection.................................289
Troubleshoot Internet Browsing.....................................................................290
Changes Are Not Saved....................................................................................290
Troubleshoot the WiFi Connectivity....................................................................291
Troubleshoot Your Network Using the Ping Utility..............................................291
Test the LAN Path to Your Modem Router.....................................................291
Test the Path From Your Computer to a Remote Device...............................292
Chapter 17 Supplemental Information
Factory Settings.................................................................................................295
Technical Specifications.....................................................................................297
8
Hardware Overview of the Modem Router
The NETGEAR®Nighthawk®X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800, in this manual referred to
as the modem router, delivers combined WiFi connection speeds of up to approximately AC2600 WiFi (800 Mbps1 on
2.4 GHz2 802.11n and 1733 Mbps3 on 5 GHz 802.11ac). Both the 2.4 GHz and 5 GHz r adios can be active simultaneously.
The Nighthawk X4S is ideal for homes with a high volume of network and Internet traffic from gaming and streaming. It
supports the following advanced features:
• Multi-user MIMO (MU-MIMO) for faster speeds with simultaneously streamed data for up to three devices.
• Quad Stream WiFi for up to four data streams per WiFi band to maximize connection speed.
• Dynamic QoS for performance optimization based on applications and devices, with automatic cloud updates to
optimize the most popular applications and services.
The Nighthawk X4S also provides fast central storage, backup, and streaming to every device in your home with two
USB 3.0 ports (10 times faster than USB 2.0) and an eSAT A port. Sharing content across your network is easy, whether
you are accessing stored photos and music or printing over WiFi. Stream your stored media files on any de vice anywhere
on the network. Share your music with AirPlay-compatible devices from a USB hard drive connected to the modem
router. Use the free NETGEAR ReadySHARE Vault app to back up your Windows computers to a USB hard drive
connected to the Nighthawk X4S.
1
The modem router is compatible with most major DSL Internet service providers and also supports cable or fiber Internet
service.
1. Maximum WiFi signal rate derived from IEEE standard 802.11 specifications. Actual data throughput and WiFi coverage will vary. Network conditions and
environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate and
WiFi coverage. NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future standards. 802.11ac
1733 Mbps is approximately 4x faster than 802.11n 450 Mbps.
2.The 2.4 GHz performance mode requires 256 QAM support on the WiFi client.
3. Up to 1733 Mbps WiFi speeds can be achieved when you are connecting to other 802.11ac 1733 Mbps devices.
This chapter contains the following sections:
• Unpack Your Modem Router on page 11
• Attach the Antennas on page 11
• Top Panel With LEDs on page 12
• Back Panel With Ports, Buttons, Connectors, and Switch on page 15
• USB Ports on the Left Panel on page 16
9
• eSATA Port on the Right Panel on page 16
• Connect an eSATA Device on page 17
• Bottom Panel Product Label on page 17
For more information about the topics that are covered in this manual, visit the support website at
Note
support.netgear.com.
Firmware updates with new features and bug fixes are made available from time to time at
Note
downloadcenter.netgear .com.You can check for and download new firmware manually. If the features
or behavior of your product does not match what is described in this guide, you might need to update
your firmware.
In this manual, the terms wireless and WiFi are interchangeable.Note
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Unpack Your Modem Router
Your package contains the following items.
Figure 1. Package contents for the modem router
Table 1. Legend
Modem router1.
Antennas (4)2.
Power supply (varies by region)3.
DSL microfilter (varies by region)4.
Ethernet cable5.
Phone cable6.
Your package might contain more items.The filter or phone cable provided depends on the region. In some regions ,
a CD is included in the package.
Attach the Antennas
The modem router comes with four antennas.
Hardware Overview of the Modem Router
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
To attach the antennas:
1. To determine where to attach the antennas, match the labels on the antennas with the labels on the modem
router.
2. Align the antennas with the antenna posts on the modem router.
3. Attach the antennas on the threaded antenna posts.
4. Position the antennas for the best WiFi performance.
We recommend that you position all of the antennas vertically, as shown.
Top Panel With LEDs
The status LEDs and buttons are located on the top panel of the modem router.
Hardware Overview of the Modem Router
12
Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Figure 2. LEDs and buttons of the modem router
Hardware Overview of the Modem Router
13
Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Table 2. LED and button descriptions
DescriptionLED
Power
DSL/Internet
• Solid amber.The modem router is starting.
If the Power LED lights solid amber during any other time, a power-on self-test (POST) failure or
device malfunction occurred.
For more information, see Power LED Remains Solid Amber on page 285.
• Blinking amber.The modem router was reset to factory default settings and is restarting.
For more information, see Return the Modem Router to Its Factory Default Settings on page 221.
• Solid white.The modem router is ready.
• Off. Power is not supplied to the modem router.
For more information, see Power LED Is Off on page 285.
• Solid white.The modem router is connected to a DSL service or cable or fiber modem and detected
an Internet connection.
• Solid amber.The modem router is not connected to a DSL service or cable or fiber modem or did
not detect an Internet connection.
For more information, see Troubleshoot the Internet Connection on page 286.
• Blinking white.The modem router is negotiating the best possible speed on the DSL line.
• Alternating white and amber.The traffic meter is enabled and the traffic limit is reached.
• Off.The modem router cannot connect to the Internet or the Internet connection failed.
2.4 GHz WiFi
5 GHz WiFi
USB 3.0 port 1 and USB
3.0 port 2
• Solid white.The 2.4 GHz WiFi radio is operating.
• Blinking white.The modem router is sending or receiving WiFi traffic over the 2.4 GHz radio.
• Off.The 2.4 GHz WiFi radio is off.
• Solid white.The 5 GHz WiFi radio is operating.
• Blinking white.The modem router is sending or receiving WiFi traffic over the 5 GHz radio.
• Off.The 5 GHz WiFi radio is off.
• Solid white. A USB device is connected and is ready.
• Blinking white. Data is being transmitted to or from the USB device.
• Off. No USB device is connected, or someone clicked the Safely Remove Hardware button and
it is now safe to remove the attached USB device.
Hardware Overview of the Modem Router
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
DescriptionLED
eSATA
Ethernet ports 1–4
WiFi On/Off button with
WiFi LED
WPS button with WPS LED
• Solid white.The modem router is connected to an eSATA device that is ready.
• Blinking white. An eSATA device is plugged into the modem router and is trying to connect.
• Off. No eSATA device is connected.
The LED color indicates the speed: white for Gigabit Ethernet connections and amber for 100 Mbps or
10 Mbps Ethernet connections.
• Solid white or solid amber. A powered-on device is connected to the Ethernet port.
• Blinking white or blinking amber. Data is being transmitted over the port.
• Off. No powered-on device is connected to the Ethernet port.
Pressing this button for two seconds turns the 2.4 GHz and 5 GHz WiFi radios on and off.
If this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned off and you cannot
use WiFi to connect to the modem router.
For more information, see Control the WiFi Radios on page 115 and Troubleshoot With the LEDs on page
284.
This button lets you use WPS to join the WiFi network without typing the WiFi password.The WPS LED
blinks white during this process and then lights solid white.
For more information, see Use WPS to Add a Device to the WiFi Network on page 108.
You can use the LED On/Off switch on the back panel of the modem router to turn most LEDs on the top of the
modem router on or off (see Back Panel With Ports, Buttons, Connectors, and Switch on page 15). If you turn off
the LEDs, the Power LED remains on.
Back Panel With Ports, Buttons, Connectors, and Switch
The back panel of the modem router provides ports, buttons, antenna connectors, a DC power connector, and an
LED switch. For information about attaching the antennas, see Attach the Antennas on page 11.
Figure 3. Modem router back panel
Hardware Overview of the Modem Router
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
In addition to the antennas, viewed from left to right, the back panel contains the following components:
• LED Off/On switch. Mov e the LED Off/On s witch to to the Off position to turn off all LEDs, except f or the P ow er
LED.
• Reset button. For information about using the Reset button, see Use the Reset Button on page 222.
• Ethernet LAN ports. Four Gigabit Ethernet RJ-45 LAN ports to connect the modem router to LAN devices.
These ports are colored yellow.
• Internet port. One Gigabit Ethernet RJ-45 WAN port to connect the modem router to a fiber or cable modem.
This port is colored red.
You can use either the Internet port or the DSL port for WAN connectivity.Note
• DSL port. One RJ-11 DSL port for connecting the modem router to an ADSL or VDSL line.This port is colored
gray. In the previous figure, the DSL port is marked VDSL.
You can use either the DSL port or the Internet port for WAN connectivity.Note
• DC power connector. Connect the power adapter that came in the product package to the DC po wer connector.
• Power On/Off button. Press the Power On/Off button to provide power to the modem router.
USB Ports on the Left Panel
Two 3.0 USB ports are located on the left panel.
Figure 4. USB ports
eSATA Port on the Right Panel
An eSATA port is located on the right panel.
Hardware Overview of the Modem Router
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Figure 5. eSATA port
Connect an eSATA Device
To connect an eSATA device:
• Use an eSATA cable to connect your device to the eSATA port on the side of the modem router as shown.
Bottom Panel Product Label
The product label on the bottom panel of the modem router lists the login information, WiFi network name (SSID)
and password (network key), serial number, and MAC address of the modem router.
Hardware Overview of the Modem Router
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Figure 6. Modem router product label
Hardware Overview of the Modem Router
18
Install and Access the Modem Router and Its Network
This chapter describes how you can install and access the modem router and its network.
The chapter contains the following sections:
• Position Your Modem Router on page 20
• Connect to the Modem Router on page 21
• Set Up Your Modem Router for DSL Service on page 24
• Set Up the Modem Router for Cable or Fiber Service on page 32
• Log In to the Modem Router After Setup to View or Change Settings on page 38
• Change the Language on page 40
• Change the admin Password on page 40
• Set Up Password Recovery on page 41
2
• Let the Modem Router Automatically Update Its Firmware on page 42
• Access the Modem Router With the NETGEAR genie App on page 42
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Position Your Modem Router
The modem router lets you access your network anywhere within the operating r ange of your WiFi netw ork. How ever ,
the operating distance or range of your WiFi connection can v ary significantly depending on the physical placement
of your modem router . For example, the thickness and n umber of walls the WiFi signal passes through can limit the
range.
Additionally , other WiFi access points in and around your home might aff ect your modem router’ s signal.WiFi access
points are routers, repeaters, WiFi range extenders , and any other device that emits a WiFi signal f or network access.
Position your modem router according to the following guidelines:
• Place your modem router near the center of the area where your computers and other devices operate and
within line of sight to your WiFi devices.
• Make sure that the modem router is within reach of an AC power outlet and near Ethernet cables for wired
computers.
• Place the modem router in an elevated location, minimizing the number w alls and ceilings betw een the modem
router and your other devices.
• Place the modem router away from electrical devices such as these:
• Ceiling fans
• Home security systems
• Microwaves
• Computers
• Base of a cordless phone
• 2.4 GHz cordless phone
• Place the modem router away from large metal surfaces, large glass surfaces, insulated walls, and items such
as these:
• Solid metal door
• Aluminum studs
• Fish tanks
• Mirrors
• Brick
• Concrete
If you are using adjacent access points, use different radio frequency channels to reduce interference.
Install and Access the Modem Router and Its Network
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Connect to the Modem Router
During and after installation, you can connect to the modem router’s network through a wired or WiFi connection. If
you set up your computer to use a static IP address, change the settings of your computer so that it uses Dynamic
Host Configuration Protocol (DHCP).
Connect to the Modem Router Through an Ethernet Cable
You can connect your computer to the modem router using an Ethernet cable and join the modem router’s local
area network (LAN).
To connect your computer to the modem router with an Ethernet cable:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.
Your computer connects to the local area network (LAN). A message might display on your computer screen
to notify you that an Ethernet cable is connected.
Join the WiFi Network of the Modem Router
Choose either the manual or the WPS method to add a WiFi device such as a computer, iPhone, iPad, or gaming
device to the WiFi network of the modem router.
Manual Method
On the WiFi de vice that you want to connect to the modem router , you can use the software application that manages
your WiFi connections.
To connect a device manually to the WiFi network of the modem router:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2. On the WiFi de vice that you w ant to connect to y our modem router , open the softw are application that manages
your WiFi connections.
This software scans for all WiFi networks in your area.
3. Look for the modem router’s network and select it.
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If you did not change the name of the network during the setup process, look for the def ault WiFi network name
(SSID) and select it.The default SSID is on the product label.
4. Enter the modem router WiFi password.
The default WiFi password (also referred to as the network key or passphrase) is also on the product label.
5. Click the Connect button.
The device connects to the WiFi network of the modem router.
Wi-Fi Protected Setup Method
Wi-Fi Protected Setup (WPS) is a standard for easily adding computers and other devices to a home netw ork while
maintaining security .T o use WPS (Push 'N' Connect), make sure that all WiFi de vices to be connected to the network
are Wi-Fi certified and support WPS. During the connection process, the client gets the security settings from the
modem router so that every device in the network supports the same security settings.
To use WPS to connect a device to the WiFi network of the modem router:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your computer or WiFi device.
3. Press the WPS button of the modem router for three seconds.
4. Within two minutes, press the WPS button on your WiFi device, or follow the WPS instructions that came with
the device.
The WPS process automatically sets up the device with the network password and connects the device to the
WiFi network of the modem router.
For more information, see Use WPS to Add a Device to the WiFi Network on page 108.
Types of Logins
Separate types of logins serve different purposes.This section describes the differences so that you know which
login to use when.
Types of logins:
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• ISP login.The login that your Internet service provider (ISP) gave y ou logs you in to your Internet service.Your
ISP gave you this login inf ormation in a letter or some other wa y. If you cannot find this login inf ormation, contact
your ISP.
• WiFi network key or password.Your modem router is preset with a unique WiFi network name (SSID) and
password f or WiFi access.This information is on the product label. Use this inf ormation to connect a WiFi device
to the WiFi network of the modem router.
• Modem router login.This logs you in to the modem router’s web pages from a web browser as admin.
Automatic Internet Setup
You can use NETGEAR genie to set up the modem router automatically, or you can use the modem router’s web
pages to set up the modem router manually.
Automatic Internet setup with NETGEAR genie functions with both types of Internet service that the modem router
supports:
• DSL service. If you install your modem router for DSL service (the modem router supports ADSL and VDSL
service), you can set up your modem router with NETGEAR genie, which launches the first time that you set up
the Internet connection for your modem router.NETGEAR genie runs on any device with a web browser.
For more information, see Set Up Your Modem Router for DSL Service on page 24.
• Cable or fiber service. If you install your modem router for cable or fiber service, you can set up your modem
router with NETGEAR genie, which launches the first time that you set up the Internet connection for your modem
router. NETGEAR genie runs on any device with a web browser.
For more information, see Set Up the Modem Router for Cable or Fiber Service on page 32.
After initial installation and setup, the NETGEAR Setup Wizard is alwa ys accessible to assist
Note
you with setting up an installation with DSL service or an installation with cable or fiber service.
For more information, see Use the Internet Setup Wizard After Initial Setup on page 45.
Whether you install your modem router f or DSL service or for cable or fiber service, y ou can always use the modem
router’s web pages to set up the modem router manually.
Before you start the setup process, get your ISP inf ormation and make sure that the settings that are described here
are specified for the computers and devices in the network.
When your Internet service starts, your Internet service provider (ISP) typically gives you all the inf ormation that you
need to connect to the Internet. For DSL service, you might need the following information to set up your modem
router:
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this setting is rare)
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If you cannot locate this information, ask your ISP to provide it.When your Internet connection is working, you no
longer need to launch the ISP login program on your computer to access the Internet.When you start an Internet
application, your modem router automatically logs you in.
Set Up Your Modem Router for DSL Service
You can install your modem router for DSL service or for cable or fiber (Ethernet WAN) service. If you use a DSL
modem, follow the procedure that is described in Cable the Modem Router f or DSL Service and Access the Modem
Router on page 24. If you use a cable or fiber modem, follow the procedure that is described in Set Up the Modem
Router for Cable or Fiber Service on page 32.
DSL Service
Make sure that your ADSL or VDSL service is active before you install the modem router.You need the following
information to install your DSL modem and connect to the Internet:
• DSL user name and password.This information is included in the welcome letter your DSL ISP sent you when
you signed up for your service. Record your DSL Internet service account user name and password.
• Your telephone number or DSL account number. If you do not use voice service, you can use your DSL
account number in place of a phone number.
If you do not know or cannot locate your DSL user name and password, call your DSL Internet service provider
(ISP). Be specific when speaking with your DSL Internet service provider. For example, you could say, “I need my
DSL service user name and password. Can you help me?”
If your provider says that they do not support NETGEAR services, tell them that you need
Note
only your DSL user name and password.You do not need support.
Cable the Modem Router for DSL Service and Access the Modem Router
The following figure shows the cabling of your modem router for DSL service.
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Nighthawk X4S AC2600 WiFi VDSL/ADSL Modem Router Model D7800
Figure 7. Modem router cabling for DSL service
To connect your modem router to a DSL service:
1. Unplug your DSL modem’ s power, lea ving the DSL modem connected to the wall jack for your Internet service.
2. If your DSL modem includes a battery backup, remove the battery.
3. Install an ADSL or DSL microfilter between the phone line and the phone.
The product package contains either an ADSL or DSL microfilter.
4. Use a phone cable to connect the microfilter to the gray DSL port on the modem router.
The product package contains a phone cable.
5. If your DSL modem includes a battery backup, reinsert the battery.
6. Plug in your DSL modem's power and turn on your DSL modem.
7. Connect the power adapter to the modem router and plug it into an electrical outlet.
Wait for the Power LED to light solid white, which takes about two minutes.
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8. If the Power LED does not light, press the Power On/Off button.
Wait for the WiFi LED to light solid white.
9.
If the WiFi LED does not light, press the WiFi On/Off button .
10. Connect a computer to the modem router by one of the following methods:
• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet LAN port on the
modem router.
The product package contains a yellow Ethernet cable.
Your computer connects to the modem router’s LAN.
• WiFi. Connect to the default WiFi network of the modem router:
a. On your computer or WiFi device, find and select the WiFi network.
The WiFi network name (SSID) is on the product label.
b. Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Your computer or WiFi device connects to the modem router’s WiFi network.
If the computer is set to a static (fixed) IP address (this setting is uncommon), either change
Note
the computer to obtain an IP address automatically from the modem router through DHCP,
or change the IP address of the computer to a static IP address in the
192.168.1.2–192.168.1.254 range.
11. Launch a web browser.
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The modem router checks the Internet connection.
If the Configuring the Internet Connection page displays, skip to Step 13. If it does not display, do the f ollowing:
a. In the address field of the web browser, enter www.routerlogin.net.
b. When prompted, enter admin for the user name and password for the password.
If the Configuring the Internet Connection page displays, skip to Step 13. If it still does not display, see Step 12.
12. If the browser cannot display the web page, do the following:
a. Make sure that the computer is connected to one of the four Ethernet LAN ports or over WiFi to the modem
router.
b.
Make sure that the Power LED of the modem router is lit solid white.
c. Make sure that your browser does not cache the previous page by closing and reopening the browser.
d. Clear the browser cache.
e. If the computer is set to a static (fixed) IP address (this setting is uncommon), either change the computer
to obtain an IP address automatically from the modem router through DHCP, or change the IP address of
the computer to a static IP address in the 192.168.1.2–192.168.1.254 range.
13. From the Country menu, select the country in which you use the modem router.
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14. From the Internet Service Provider menu, select the Internet service provider (ISP) that you are using.
If your ISP is not in the menu, select Other.
15. Select the Yes radio button.
16. Click the Next button.
When the modem router is connected to the Internet, the Congratulations! page displays, and you successfully
completed the setup process. If the Congratulations! page does not display, other pages might display and you
might need to provide more information, in which case you must continue with the next step.The pages that
display depend on your type of ISP connection and configuration.
17. (Only if you are using a DSL connection and the following page displays) Specify a full scan to let the Setup
Wizard find the PVC protocol.
The page that might display asks you if y ou need the Setup Wizard to do a full scan to find the PVC protocol. If
this page does not display, continue with Step 18.
Do the following:
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a. Select the Yes radio button.
b. Click the Next button.
The Setup Wizard performs a full scan, which might take up to six minutes.
18. (Only if the following page displa ys) Specify how to manage problems with the detection of the Internet connection.
The page that might display states that a problem occurred while the wizard was detecting the Internet connection.
If this page does not display, continue with Step 19.
Take one of the following actions:
• If you did not yet power cycle the modem, do so now:
a. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service.
b. If your modem includes a battery backup, remove the battery.
c. Wait 10 seconds.
d. If your modem includes a battery backup, reinsert the battery.
e. Plug in your modem’s power and turn on your modem.
f. Wait two minutes.
g. Select the I just power cycled the modem and waited for 2 minutes radio button.
h. Click the Next button.
• See if the DSL cable is not fully inserted or is inserted at the wrong place. If necessary, do the following:
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a. Fully insert the DSL cable in the correct port on the modem and in the gray DSL port on the modem
router.
b. Select the I corrected a problem with the DSL/Ethernet cable radio button.
c. Click the Next button.
• If you do not need to power cycle the modem or the DSL cable is already fully inserted in the correct ports,
do the following:
a. Select the None of the above radio button.
b. Click the Next button.
19. (Only if the following page displays) Specify how to manage problems with the detection of the IP address for
the Internet connection.
The page that might display states that a problem occurred while the wizard was detecting the Internet connection
IP address. If this page does not display, continue with Step 20.
Take one of the following actions:
• If your ISP assigned you a fixed (static) IP address, do the following:
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