Netgear D6400 Quick Install Guide

Support

Thank you for purchasing this NETGEAR product.

Aer installing your device, locate the serial number on the label of your product and use it to
register your product at https://my.netgear.com.

You must register your product before you can use NETGEAR telephone support. NETGEAR
recommends registering your product through the NETGEAR website.

For product updates and web support, visit http://support.netgear.com.

NETGEAR recommends that you use only the ocial NETGEAR support resources.

You can get the user manual online at http://downloadcenter.netgear.com or through a link in
the product’s user interface.

Trademarks

© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non‑NETGEAR trademarks are used for reference purposes only.

Compliance

For the current EU Declaration of Conformity, visit

http://support.netgear.com/app/answers/detail/a_id/11621/.

For regulatory compliance information, visit

http://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

Quick Start

AC1600 WiFi VDSL/ADSL
Modem Router

Model D6400

Package Contents

The box contains the following items.

Ethernet cable

Phone cable

Modem router

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134 USA

March 2015

Power adapter
(varies by region)

DSL splitter
(varies by region)

In some regions, a resource CD is included in the package.

You can use this diagram to connect your modem router or follow the detailed instructions in this booklet.

1. Connect the modem router to
a DSL service or a cable or fiber
modem.

To connect to a DSL service (ADSL
or VDSL):

Install the DSL splitter and
connect it to the ADSL port on the
modem router.

To connect to a cable or fiber
modem:

Prepare your cable or fiber modem and
connect it to the red Internet port on
the modem router.

2. Power on the modem router.

Wait for the Power LED

to light

green.

If the Power LED does not light, press
the Power On/O button.

Wait for the WiFi LED

to light blue.

3. Check the DSL LED.

If the modem router is connected to
a DSL service, the DSL LED

lights

green.

4. Connect a computer.

You can use an Ethernet cable or connect with
WiFi.

To connect with WiFi, use the WiFi network name
and password on the product label.

Note: If the computer is set to a static or fixed

IP address (this setting is uncommon), make sure
to change the computer to obtain an IP address
automatically from the modem router through DHCP,
or change the IP address of the computer to a static or
fixed IP address in the 192.168.0.2–192.168.0.254
range.

ADSL or VDSL

Internet

DSL splitter

Phone cable

Cable or fiber

Internet

Phone cable
(not included)

Modem router

Ethernet cable
(not included)

Ethernet cable

Power adapter

5. Log in to the modem router.

Launch a web browser.
NETGEAR genie displays.

If you do not see genie, enter
www.routerlogin.net in the address
field of the web browser. When
prompted, enter admin for the user
name and password for the password.

NETGEAR genie determines
your Internet connection. If the
modem router successfully connects to
the Internet, the Internet LED

green.

6. Get the genie app.

Download the free genie app from

www.NETGEAR.com/genie.

Easily share media, files, and printers
on the network from your smartphone,
tablet, or laptop.

7. Get the user manual.

You can get the user manual online at

http://downloadcenter.netgear.com

or through a link in the product’s user
interface.

lights

Cable or fiber modem

Front and Side Panels

The status LEDs and buttons on the modem router are shown in the
following figure.

WiFi button

WPS button

Power LED

DSL LED

Internet LED

WiFi LED

USB port LED

USB 2.0 port

Back Panel

The connections and buttons on the rear panel of the
modem router are shown in the following figure.

USB 2.0 port

ADSL port

Ethernet ports 1–4

Internet port

1

Reset
button

Power On/O
button

Power connector

Additional Information for DSL Service

Make sure that your DSL service (ADSL or VDSL) is active before
you install the modem router. You need the following information to
install your modem router and connect to the Internet:

• DSL user name and password. This information is included

in the welcome letter your DSL Internet service provider (ISP)
sent you when you signed up for your service.

• Your telephone number or DSL account number. If you do

not use voice service, you can use your DSL account number
instead.

If you do not know or cannot locate your DSL user name and
password, call your DSL ISP.

Note: If your provider says that they do not support NETGEAR

services, tell them that you need only your DSL user name and
password; you do not need support.

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Install Your Modem Router

Make sure that your Internet service is active before you install
your modem router.

¾ To install your modem router:

1. Connect the modem router to a DSL service (ADSL or VDSL) or
a cable or fiber modem.

ADSL or VDSL

Internet

Phone cable
(not included)

DSL splitter

Phone cable

Modem router

To connect the modem router to a DSL service (ADSL or VDSL):

a. Install the DSL splitter between your phone line and a

phone.

b. Use the phone cable to connect the DSL splitter to the

ADSL port on the modem router.

3

Modem router

Cable or fiber

Internet

Ethernet cable
(not included)

Cable or fiber modem

To connect the modem router to a cable or fiber modem:

a. Unplug your modem’s power, leaving the modem connected

to the wall jack for your Internet service.
If your modem uses a battery backup, remove the battery.

b. Plug in and turn on your modem.

If your modem uses a battery backup, put the battery back
in.

c. With an Ethernet cable, connect your modem to the red

Internet port on your modem router.

2. Add power to the modem router:

Modem router

Power
adapter

a. Connect the power adapter to the modem router and plug

the power adapter into an outlet.

b. Wait for the Power LED

to light green.

If the Power LED does not light, press the Power On/O
button.

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c. Wait for the WiFi LED to light blue.

If the WiFi LED does not light, press the WiFi On/O
button

.

3. Check the DSL LED.
If the modem router is connected to a DSL service, the DSL

LED

lights green.

4. Connect a computer.

ADSL or VDSL

Internet

DSL splitter

Phone cable

Cable or fiber

Internet

Ethernet cable
(not included)

Cable or fiber modem

Ethernet
cable

Modem router

Power
adapter

You can use an Ethernet cable or connect with WiFi:

• For a wired connection, use the yellow Ethernet cable that

came with the modem router to connect your computer to
an Ethernet port on your modem router.

• To connect with WiFi, use the WiFi settings on the product

label.

Note: If the computer is set to a static or fixed IP address (this

setting is uncommon), either change the computer to obtain an
IP address automatically from the modem router through DHCP,
or change the IP address of the computer to a static or fixed IP
address in the 192.168.0.2–192.168.0.254 range.

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5. Launch a web browser.
The first time that you connect to the modem router, the

genie screen displays. Follow the genie steps to connect to the
Internet.

If the genie screen does not display, try the following:

• Close and reopen the browser.

• Make sure that your computer is connected to one of the

four black LAN Ethernet ports on the modem router, or that
you are connected to your WiFi network.

• Make sure that the modem router is receiving full power

and that its Power LED

is lit.

• If your computer is set to a static or fixed IP address (this

is uncommon), change it to obtain an IP address from the
modem router automatically.

If you still do not see the genie screen, log in to the
modem router so that genie can detect your Internet
connection.

¾ To log in to the modem router:

1. Launch a web browser.

2. Enter www.routerlogin.net in the address field of the
browser.

A login screen displays.

3. Enter admin for the user name and password for the
password.

The BASIC Home screen displays. If your Internet connection
is not set up yet, genie automatically detects your Internet
connection.

6

WiFi Network Name and Password

The preset WiFi network name (SSID) and password (network key)
are unique to your modem router, like a serial number. Because the
modem router automatically uses WiFi security, you don’t need to
set it up. The WiFi settings are on the product label.

NETGEAR recommends that you use the preset WiFi settings
because you can check the product label if you forget them.
NETGEAR genie lets you change these settings. If you do so, write
down the new WiFi settings and store them in a safe place.

You can write the WiFi settings from your product label in this space
for easy reference.

WiFi network name (SSID):

Network key (password):

If you change the WiFi settings, write the new settings here for
easy reference and store this booklet in a safe place.

WiFi network name (SSID):

Network key (password):

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Join the WiFi Network

You can either use Wi‑Fi Protected Setup (WPS) or select your WiFi
network and type its password. For help with the WPS button on
your computer or WiFi device, check the instructions or online help
that came with that computer or device. Some older equipment
cannot use WPS.

¾ To join the network using WPS:

1. Press the WPS button on the modem router for 3–5 seconds.
The WPS LED on the modem router blinks white.

2. Within two minutes, on your computer or WiFi device, press its
WPS button or click its onscreen WPS button.

The WPS LED on the modem router lights solid white when the
computer or WiFi device connects to your modem router.

3. Repeat this process to add other computers or WiFi devices.

¾ To select your network and enter its password:

1. Open the soware utility that manages your WiFi connections
on the computer or WiFi device that you want to connect to
your modem router.

This utility scans for WiFi networks in your area.

2. Find and select your modem router’s WiFi network name (SSID).
The SSID is on the product label.

3. Enter the modem router’s password (or your custom password
if you changed it) and click the Connect button.

The password is on the product label.

4. Repeat Step 1 through Step 3 to add other computers or WiFi
devices.

8

View or Change the Modem Router
Settings

Aer you use genie to set up the modem router, you can log in to
the modem router to view or change its settings.

Log In to the Modem Router

¾ To log in to the modem router:

1. Connect a computer or WiFi device to the modem router.
You can use an Ethernet cable or connect with WiFi:

• For a wired connection, use an Ethernet cable (not included)

to connect your computer to an Ethernet port on your
modem router.

• To connect with WiFi, select and join your WiFi network.

2. Launch a web browser.

3. Enter www.routerlogin.net in the address field of the
browser.

A login screen displays.

4. Enter admin for the user name and password for the
password.

The BASIC Home screen displays.

Change the admin Password

¾ To change the admin password:

1. Launch a web browser.

2. Enter www.routerlogin.net in the address field of the
browser.

A login screen displays.

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3. Enter admin for the user name and password for the
password.

The BASIC Home screen displays.

4. Select ADVANCED > Administration > Set Password.
The Set Password screen displays.

5. Type your old password and type the new password twice.

6. To be able to recover the password, select the Enable
Password Recovery check box.

NETGEAR recommends that you enable password recovery.

7. Select two security questions and provide answers to them.

8. Click the Apply button.
Your changes are saved.

Recover a Forgotten admin Password

The default password for the admin user name is password. If you
changed the password and enabled the password recovery feature,
you can retrieve this password.

¾ To retrieve a forgotten admin password:

1. Launch a web browser.

2. Enter www.routerlogin.net in the address field of the
browser.

A login screen displays.

3. Click the Cancel button.
If password recovery is enabled, you are prompted to enter the

serial number of the modem router. The serial number is on the
product label.

4. Enter the serial number of the modem router.
The serial number is on the product label.

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5. Click the Continue button.
A screen displays requesting the answers to your security

questions.

6. Enter the saved answers to your security questions.

7. Click the Continue button.
A screen displays your recovered password.

8. Click the Login again button.
A login screen displays.

9. With your recovered password, log in to the modem router.

Find a Forgotten WiFi Security Password

The preset WiFi password is on the product label. If you
changed your WiFi password and forgot what it is, log in to the
modem router to view its current WiFi password.

¾ To connect to the modem router and view its WiFi

password:

1. Use an Ethernet cable to connect your computer to a black
Ethernet port on the modem router.

2. Launch a web browser.

3. Enter www.routerlogin.net in the address field.
A login screen displays.

4. Enter the modem router user name and password.
The default user name is admin and the default password is

password. You can use the default credentials if you did not
change them.

The BASIC Home screen displays.

5. Select Wireless Settings.
The Security Options section of the screen displays your WiFi

password.

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Share USB Devices on the Network

ReadySHARE lets you access and share USB devices connected to
the modem router. (If your storage device uses special drivers, it is

not compatible.)

¾ To access the USB device from a Windows computer:

1. Connect a USB device to a USB port on the modem router.
If your USB device uses a power supply, you must use it when

you connect the device to the modem router.

When you connect the USB device to the modem router’s port,
it might take up to two minutes before it is ready for sharing.
By default, the device is available to all computers on your local
area network (LAN).

2. Select Start > Run.

3. Enter \\readyshare in the dialog box.

4. Click the OK button.
A screen automatically opens and displays the files and folders

on the device.

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¾ To access the USB device from a Mac:

1. Connect a USB device to a USB port on the modem router.
If your USB device uses a power supply, you must use it when

you connect the device to the modem router.

When you connect the USB device to the modem router’s port,
it might take up to two minutes before it is ready for sharing.
By default, the device is available to all computers on your local
area network (LAN).

2. On a Mac that is connected to the network, launch Finder and
select Go > Connect to Server.

The Connect to Server screen displays.

3. Enter the smb://readyshare in the Server Address field.

4. Click the Connect button.

5. When prompted, select the Guest radio button.
If you set up access control on the modem router and you

allowed your Mac to access the network, select the Registered

User radio button and enter admin for the name and
password for the password. For more information about access

control, see the user manual, which is available online at

http://downloadcenter.netgear.com or through a link in the

modem router’s user interface.

6. Click the Connect button.
A screen automatically opens and displays the files and folders

on the device.

13

ReadySHARE Vault Backup App

Your modem router comes with free backup soware for all the
Windows computers in your home. Connect a USB hard disk drive
(HDD) to the modem router for centralized, continuous, and
automatic backup.

Note: The following operating systems support ReadySHARE Vault:

• Windows XP SP3

• Windows 7

• Windows 8

• Windows 8.1

¾ To back up your Windows computer:

1. Connect a USB HDD to the appropriate port on the
modem router.

2. Download ReadySHARE Vault from

www.netgear.com/readyshare and install it on each Windows

computer.

3. Launch ReadySHARE Vault.

4. Use the dashboard or the Backup tab to set up and run your
backup.

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Share a USB Printer

The ReadySHARE Printer utility lets you share a USB printer that
is connected to a USB port on your modem router. You can share
this USB printer among the Windows and Mac computers on your
network and print wirelessly.

¾ To set up ReadySHARE Printer:

1. Connect the USB printer to a USB port on the modem router
with a USB printer cable.

2. On each computer that will share the printer, do the following:
a. Install the current USB printer driver soware (available

from the printer manufacturer).

b. Download ReadySHARE Printer from

www.netgear.com/readyshare.

c. In the ReadySHARE Printer pane, click the PC Utility or

Mac Utility link.

3. Double‑click the ReadySHARE Printer utility setup file that you
downloaded.

The utility displays as NETGEAR USB Control Center on your
computer.

The InstallShield wizard displays.

4. Follow the wizard instructions to install NETGEAR USB Control
Center.

15

NETGEAR genie App

The free NETGEAR genie app lets you easily monitor, connect, and
control your home network from a Windows or Mac computer,
tablet, or smartphone. You can share and stream music or videos,
diagnose and repair network issues, set up parental controls, and
more:

• Access your modem router and change its settings or diagnose
and repair network issues.

• Make a printer AirPrint compatible so that you can print from
an iPad or iPhone.

• Use MyMedia to find and play media files in your network.

• Use Turbo Transfer to quickly send files from your computer or

smartphone to another device on the network.

• Set up parental controls.

• Connect your smartphones and tablets to your home WiFi by

scanning the WiFi QR code from genie.

Download the free genie app from www.NETGEAR.com/genie.

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