NETGEAR D6400 User Manual

Download

AC1600 WiFi VDSL/ADSL Modem Router

Model D6400

User Manual

August 2015

202-11485-05

350 East Plumeria Drive

San Jose, CA 95134

USA

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Support

Thank you for selecting NETGEAR products.

After installing your device, locate the serial number on the label of your product and use it to register your product at

https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR

recommends registering your product through the NETGEAR website.

For product updates and web support, visit http://support.netgear.com.

Phone (US & Canada only): 1-888-NETGEAR.

Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.

Compliance

For regulatory compliance information, visit http://www.netgear.com/about/regulatory.

See the regulatory compliance document before connecting the power supply.

Trademarks

Chapter 1 Hardware Overview of the Modem Router

Chapter 2 Install and Access the Modem Router and Its Network

Unpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Front Panel with LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Back Panel with Ports, Buttons, and Connector . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Right Side Panel with WPS and WiFi On/Off Buttons and USB Port . . . . . . . . . 14

Bottom Panel Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Position Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connect to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connect to the Modem Router Through an Ethernet Cable. . . . . . . . . . . . . . 18

Join the WiFi Network of the Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . 18

Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Automatic Internet Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Set Up Your Modem Router for DSL Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

DSL Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Cable the Modem Router for DSL Service and Access the Modem Router . 22

Set Up Your Modem Router for Cable or Fiber Service. . . . . . . . . . . . . . . . . . . . 29

Change the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Set Up Password Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Let the Modem Router Automatically Update Its Firmware . . . . . . . . . . . . . . . . 39

Access the Modem Router with the NETGEAR genie App. . . . . . . . . . . . . . . . . . 40

Chapter 3 Manage the Internet Settings Manually

Use the Internet Setup Wizard After Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . 42

Manually Set Up an ADSL Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Specify an ADSL Connection Without a Login Requirement . . . . . . . . . . . . . 47

Specify an ADSL Connection with a Login Requirement and

PPPoA or PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Manually Set Up a VDSL Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Specify a VDSL Connection Without a Login Requirement . . . . . . . . . . . . . . 57

Specify a VDSL Connection with a Login Requirement and

PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Manually Set Up a Cable of Fiber Internet Connection . . . . . . . . . . . . . . . . . . . . 66

Specify a Cable or Fiber Connection Without a Login Requirement. . . . . . . 66

Specify a Cable or Fiber Connection With a Login Requirement

and PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Specify an IPv6 Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

IPv6 Internet Connections and IPv6 Addresses. . . . . . . . . . . . . . . . . . . . . . . . 75

Set Up an IPv6 Connection Through Auto Detect . . . . . . . . . . . . . . . . . . . . . . 76

Set Up an IPv6 6to4 Tunnel Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Set Up an IPv6 Pass-Through Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Set Up an IPv6 Fixed Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Set Up an IPv6 DHCP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Set Up an IPv6 PPPoE Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Set Up an IPv6 Connection Through Auto Config . . . . . . . . . . . . . . . . . . . . . . 86

Set Up an IPv6 6rd Tunnel Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Manage the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

MTU Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Chapter 4 Manage the WiFi Network Settings

Manage the Basic WiFi Settings and WiFi Security of the Main Network. . . . . 93

View or Change the Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configure WPA/WPA2 Enterprise WiFi Security . . . . . . . . . . . . . . . . . . . . . . . 98

Configure WEP Legacy WiFi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Use WPS to Add a Device to the WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . 102

Use WPS with the Push Button Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Use WPS with the PIN Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Manage the Basic WiFi Settings and WiFi Security of the Guest Network. . . 105

Set Up and Enable a Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Configure WEP Legacy WiFi Security for the Guest WiFi Network. . . . . . . 108

Control the WiFi Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Use the WiFi On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Enable or Disable the WiFi Radios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Set Up a WiFi Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Manage the WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Manage Advanced WiFi Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Use the Modem Router as a WiFi Access Point. . . . . . . . . . . . . . . . . . . . . . . . . . 117

Chapter 5 Control Access to the Internet

Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Allow or Block Access to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Enable and Manage Network Access Control. . . . . . . . . . . . . . . . . . . . . . . . . 121

Manage Network Access Control Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Set Up Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Remove a Keyword or Domain from the Blocked List. . . . . . . . . . . . . . . . . . 128

Remove All Keywords and Domains from the Blocked List . . . . . . . . . . . . . 128

Specify a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Manage Simple Outbound Firewall Rules for Services and Applications. . . . . 130

Add an Outbound Firewall Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Add an Outbound Firewall Rule for a Custom Service or Application . . . . . 132

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Change an Outbound Firewall Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Remove an Outbound Firewall Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules . . . . . 136

Set Up Security Event Email Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Chapter 6 Optimize Performance

Optimize Traffic with Internet Access QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Manage Default and Custom QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

View the Default QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Create a Custom QoS Rule for an Application or Online Game . . . . . . . . . . 143

Create a Custom QoS Rule for a Modem Router LAN Port. . . . . . . . . . . . . . 145

Create a Custom QoS Rule for a MAC Address. . . . . . . . . . . . . . . . . . . . . . . . 146

Change a Default or Custom QoS Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Remove a QoS Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Remove All QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Manage Wi-Fi Multimedia Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Manage Implicit Beamforming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Improve Network Connections with Universal Plug and Play . . . . . . . . . . . . . . 154

Chapter 7 Share a Storage Device

USB Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Connect a USB Device to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Access a Storage Device Connected to the Modem Router . . . . . . . . . . . . . . . 158

Back Up Windows Computers with ReadySHARE Vault . . . . . . . . . . . . . . . . . . . 159

Back Up Mac Computers with Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Set Up a USB Hard Drive on a Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Prepare to Back Up a Large Amount of Data . . . . . . . . . . . . . . . . . . . . . . . . . 160

Use Time Machine to Back Up onto a Storage Device. . . . . . . . . . . . . . . . . . 161

Manage Access to a Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Enable FTP Access Within Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

View Network Folders on a Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Add a Network Folder on a Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Change a Network Folder, Including Read and Write Access, on a USB Drive 168

Approve USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Safely Remove a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Chapter 8 Access Storage Devices Through the Internet

Set Up and Manage Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Your Personal FTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Set Up a New Dynamic DNS Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Specify a DNS Account That You Already Created. . . . . . . . . . . . . . . . . . . . .176

Access Storage Devices Through the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Set Up FTP Access Through the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Access Storage Devices Through the Internet with FTP . . . . . . . . . . . . . . . . 179

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Chapter 9 Use the Modem Router as a Media Server

Specify ReadyDLNA Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Play Media from a USB Device on TiVo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Chapter 10 Share a USB Printer

Install the Printer Driver and Cable the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 186

Download the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Install the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Use the Shared Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

View or Change the Status of a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Use the Scan Feature of a Multifunction USB Printer . . . . . . . . . . . . . . . . . . . . 190

Change NETGEAR USB Control Center Settings . . . . . . . . . . . . . . . . . . . . . . . . . 191

Change the NETGEAR USB Control Center Language . . . . . . . . . . . . . . . . . . 192

Specify the Time-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Chapter 11 Manage the WAN and LAN Network Settings

Change the Physical WAN Connection Preference. . . . . . . . . . . . . . . . . . . . . . . 194

Enable and Configure a VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Set Up a Bridge for a Port Group or VLAN Tag Group . . . . . . . . . . . . . . . . . . . . 196

Set Up a Bridge for a Port Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Set Up a Bridge for a VLAN Tag Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Enable Bridge Mode for an IPTV Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Manage the WAN Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Manage IGMP Proxying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Manage NAT Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Manage the SIP Application-Level Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Manage the Modem Router’s LAN IP Address Settings. . . . . . . . . . . . . . . . . . . 205

Manage the Router Information Protocol Settings . . . . . . . . . . . . . . . . . . . . . . 207

Manage Reserved LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Reserve a LAN IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Change a Reserved IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Remove a Reserved IP Address Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Change the Modem Router’s Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Manage the DHCP Server Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Disable the Built-In DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Set Up and Manage Custom Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Set Up a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Change a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Remove a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Chapter 12 Manage the Modem Router and Monitor the Traffic

Update the Firmware of the Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Check for New Firmware and Update the Modem Router . . . . . . . . . . . . . . 219

Manually Upload New Firmware and Update the Modem Router . . . . . . . . 220

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Manage the Configuration File of the Modem Router. . . . . . . . . . . . . . . . . . . . 222

Back Up the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Restore the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Recover the admin Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Return the Modem Router to Its Factory Default Settings. . . . . . . . . . . . . . . . 224

Use the Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Erase the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

View the Status and Statistics of the Modem Router . . . . . . . . . . . . . . . . . . . . 226

View Information About the Modem Router and the Internet,

Modem, and WiFi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

View the Traffic Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

View, Renew, or Release a TCP/IP Internet Connection . . . . . . . . . . . . . . . . 232

View, Connect, or Disconnect a PPPoE or PPPoA Internet Connection . . . 234

Manage the Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

View and Manage the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Specify Which Activities Are Logged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

View Devices Currently on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Monitor and Meter Internet Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Start the Traffic Meter Without Traffic Volume Restrictions . . . . . . . . . . . . 238

View the Traffic Statistics and Traffic Status . . . . . . . . . . . . . . . . . . . . . . . . . 239

Restrict Internet Traffic by Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Restrict Internet Traffic by Connection Time . . . . . . . . . . . . . . . . . . . . . . . . . 242

Unblock the Traffic Meter After the Traffic Limit Is Reached . . . . . . . . . . . 244

Manage the Modem Router Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Remotely Access the Modem Router Using the genie App . . . . . . . . . . . . . . . . 246

Configure the Modem Router as a DSL Modem Only . . . . . . . . . . . . . . . . . . . . 246

Chapter 13 Use VPN to Access Your Network

Set Up a VPN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Specify VPN Service in the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Install OpenVPN Software on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . 250

Use a VPN Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Use VPN to Access the Modem Router’s USB Device and Media . . . . . . . . . . . 253

Use VPN to Access Your Internet Service at Home . . . . . . . . . . . . . . . . . . . . . . 254

Set Up VPN Client Internet Access in the Modem Router. . . . . . . . . . . . . . . 254

Block VPN Client Internet Access in the Modem Router. . . . . . . . . . . . . . . . 255

Use a VPN Tunnel to Access Your Internet Service at Home . . . . . . . . . . . . 256

Chapter 14 Manage Port Forwarding and Port Triggering

Manage Port Forwarding to a Local Server for Services and Applications. . . 258

Forward Incoming Traffic for a Default Service or Application . . . . . . . . . . 258

Add a Port Forwarding Rule with a Custom Service or Application. . . . . . . 259

Change a Port Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Remove a Port Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . 263

How the Modem Router Implements the Port Forwarding Rule . . . . . . . . . 264

Manage Port Triggering for Services and Applications . . . . . . . . . . . . . . . . . . . 264

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Add a Port Triggering Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Change a Port Triggering Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Disable or Remove a Port Triggering Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Specify the Time-Out Period for Port Triggering . . . . . . . . . . . . . . . . . . . . . 269

Disable Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . 271

Chapter 15 Troubleshooting

Quick Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Power LED Remains Solid Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Power LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

WiFi LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

You Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Troubleshoot the Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Troubleshoot the DSL Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Internet LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Obtain an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Troubleshoot PPPoE or PPPoA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Changes Are Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Troubleshoot the WiFi Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 281

Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Test the Path from Your Computer to a Remote Device. . . . . . . . . . . . . . . . 282

Appendix A Supplemental Information

Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

1. Hardware Overview of the Modem

Router

The NETGEAR® AC1600 WiFi VDSL/ADSL Modem Router Model D6400, in this manual

referred to as the modem router, delivers WiFi connection speeds up to

802.1 1n and up to 1300 Mbps on 5 GHz 802.11ac. Both 2.4 GHz and 5 GHz bands can be active simultaneously . and also supports cable or fiber Internet service.

The chapter contains the following sections:

• Unpack Your Modem Router

• Front Panel with LEDs

• Back Panel with Ports, Buttons, and Connector

• Right Side Panel with WPS and WiFi On/Off Buttons and USB Port

• Bottom Panel Product Label

Note: For more information about the topics that are covered in this manual,

The modem router is compatible with most major DSL Internet service providers

visit the support website at support.netgear.com.

300 Mbps on 2.4 GHz

Note: Firmware updates with new features and bug fixes are made

available from time to time at downloadcenter.netgear.com. You can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this guide, you might need to update your firmware.

Note: In this manual, the terms wireless and WiFi are interchangeable.

1. Actual data throughput and WiFi coverage will vary. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate and WiFi coverage. NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future standards.

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Unpack Your Modem Router

Your package contains the following items.

Ethernet cable

Modem router

Power adapter (varies by region)

Figure 1. Package contents for the modem router

Phone cable

DSL or ADSL filter (varies by region)

Your package might contain more items. The filter or phone cable provided depends on the region, and in some locations, a CD is included.

Hardware Overview of the Modem Router

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Front Panel with LEDs

The modem router displays status LEDs on the front panel.

Power LED

DSL LED

Internet LED

WiFi LED

USB LED

Figure 2. Modem router front panel view

Hardware Overview of the Modem Router

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The following table describes the LEDs from right to left and their behavior. For information about how to troubleshoot with the LEDs, see Troubleshoot with the LEDs on page 274.

Table 1. LED descriptions

LED Icon Description

Power

DSL

Internet

• Solid green. The power is on and the modem router is functioning normally.

• Solid amber. The modem router is booting. After about one minute and 10 seconds,

the Power LED turns solid green. If the LED does not turn green, a power-on self-test (POST) failure occurred or the

modem router is malfunctioning. For more information, see Power LED Remains Solid

Amber on page 274.

• Blinking amber. The Reset

When you release the Reset then turns green as the modem router resets to the factory defaults.

• Off.

• Solid green. The modem router is providing a DSL connection. In technical terms,

• Blinking green.

• Off.

• Solid green. The modem router is connected to the Internet.

• Solid amber. The modem router failed to connect to the Internet. For more

• Alternating green and amber.

• Off.

The modem router is not receiving power.

the DSL port is synchronized with an ISP’s network-access device.

The modem router is negotiating the best possible speed on the

DSL line.

The modem router is not negotiating the speed on the DSL line and is not

providing a DSL connection.

information, see Troubleshoot the Internet Connection on page 276

reached.

The modem router did not detect an Internet connection or functions in bridge

mode (that is, an external device handles the IP connection).

button on the back panel is pressed.

button, the Power LED blinks amber three times and

The traffic meter is enabled and the traf

fic limit was

WiFi

USB

• Solid blue. One or both WiFi radios are enabled and the modem router is providing

WiFi connectivity.

• Blinking blue. WPS (Wi-Fi Protected Setup) is active.

• Off. Both WiFi radios are disabled and the modem router is not providing WiFi

connectivity wired connectivity.

• Solid blue. A USB device is connected to a USB port and is ready.

• Blinking blue. A USB device is connected to a USB port and is trying to connect.

• Off. No USB device is connected or someone clicked the Safely Remove Hardware

button, and it is now safe to remove the attached USB device.

. Y

ou can still plug an Ethernet cable into one of the LAN ports to get

Hardware Overview of the Modem Router

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Back Panel with Ports, Buttons, and Connector

The back panel of the modem router provides ports, buttons, and a DC power connector. The following figure shows only part of the back panel.

USB

2.0 port DSL port

Figure 3. Modem router back panel

Ethernet

LAN ports

Internet

port

Reset button

Power

On/Off button

DC power

connector

Viewed from left to right, the back panel contains the following components:

• USB port. One USB 2.0 port. (Another USB 2.0 port is located on the right side panel.)

• DSL port. One RJ-1

ADSL or VDSL line. This port is colored gray

1 asynchronous DSL port for connecting the modem router to an

• Ethernet LAN ports. Four Gigabit Ethernet RJ-45 LAN ports to connect the modem

router to LAN devices. These ports are colored yellow.

• Internet port

. One Gigabit Ethernet RJ-45 port to connect the modem router to a fiber or

cable modem. This port is colored red.

Note: You can use either the DSL port or the Internet port for WAN connectivity.

You cannot use both simultaneously.

• Reset button. For information about using the

Reset button, see Use the Reset Button

on page 224.

• Power On/Off button. Press the Power On/Off button to provide power to the modem

router or to turn it of

• DC power connector. Connect the power adapter that came in the product package to

the DC power connector.

Hardware Overview of the Modem Router

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Right Side Panel with WPS and WiFi On/Off Buttons and USB Port

The right side panel provides the WiFi On/Off button, the WPS button, and a USB port.

Figure 4. Modem router right side panel

The following table describes the buttons and port.

Table 2. Button and port descriptions

Button or port

WiFi On/Off

WPS

Icon Description

By default, the 2.4 GHz and 5 GHz WiFi radios are enabled. Pressing this button for three seconds turns off both radios. Pressing the button again for three seconds turns on both radios.

If you turn off the radios, the WiFi LED on the front panel turns off too. If you turn on the radios, the WiFi LED on the front panel lights blue.

Pressing this button for three seconds activates WPS (Wi-Fi Protected Setup) to let you add a WiFi device to the WiFi network without typing the WiFi password.

While WPS is active, the WiFi LED on the front panel blinks blue. For more information about using WPS, see the following sections:

• Join the WiFi Network of the Modem Router on page 18

• Use WPS to Add a Device to the WiFi Network on page 102

WiFi On/Off button

WPS button

UBS 2.0 port

USB (n/a) One 2.0 USB port. (Another USB port is located on the back panel.)

Hardware Overview of the Modem Router

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Bottom Panel Product Label

The product label on the bottom panel of the modem router lists the login information, WiFi network name (SSID) and password (network key), serial number, and MAC address of the modem router.

WiFi network name (SSID) Network Key (password)

Figure 5. Modem router product label

Serial number MAC address

Hardware Overview of the Modem Router

2. Install and Access the Modem

Router and Its Network

This chapter describes how you can install and access the modem router and its network. The chapter contains the following sections:

• Position Your Modem Router

• Connect to the Modem Router

• Types of Logins

• Automatic Internet Setup

• Set Up Your Modem Router for DSL Service

• Set Up Your Modem Router for Cable or Fiber Service

• Log In to the Modem Router After Setup to View or Change Settings

• Change the Language

• Change the admin Password

• Set Up Password Recovery

• Let the Modem Router Automatically Update Its Firmware

• Access the Modem Router with the NETGEAR genie App

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Position Your Modem Router

The modem router lets you access your network anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your modem router. For example, the thickness and number of walls the WiFi signal passes through can limit the range.

Additionally, other WiFi access points in and around your home might affect your modem router’s signal. WiFi access points are routers, repeaters, WiFi range extenders, and any other device that emits a WiFi signal for network access.

Position your modem router according to the following guidelines:

• Place your modem router near the center of the area where your computers and other

devices operate and within line of sight to your WiFi devices.

• Make sure that the modem router is within reach of an AC power outlet and near Ethernet

cables for wired computers.

• Place the modem router in an elevated location, minimizing the number walls and ceilings

between the modem router and your other devices.

• Place the modem router away from electrical devices such as these:

- Ceiling fans

- Home security systems

- Microwaves

- Computers

- Base of a cordless phone

- 2.4 GHz cordless phone

- 5 GHz cordless phone

• Place the modem router away from large metal surfaces, large glass surfaces, insulated

walls, and items such as these:

- Solid metal door

- Aluminum studs

- Fish tanks

- Mirrors

- Brick

- Concrete

If you are using adjacent access points, use dif interference.

Install and Access the Modem Router and Its Network

ferent radio frequency channels to reduce

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Connect to the Modem Router

During and after installation, you can connect to the modem router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings of your computer so that it uses Dynamic Host Configuration Protocol (DHCP).

Connect to the Modem Router Through an Ethernet Cable

You can connect your computer to the modem router using an Ethernet cable and join the modem router’s local area network (LAN).

 To connect your computer to the modem router with an Ethernet cable:

1. Make sure that the modem router has power (its Power LED is lit).

2. Connect an Ethernet cable to an Ethernet port on your computer

3. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.

Your computer connects to the local area network (LAN). your computer screen to notify you that an Ethernet cable is connected.

A message might display on

Join the WiFi Network of the Modem Router

Choose either the manual or the WPS method to add a WiFi device such as a computer, iPhone, iPad, or gaming device to the WiFi network of the modem router.

Manual Method

 To connect a device manually to the WiFi network of the modem router:

1. Make sure that the modem router has power (its Power LED is lit).

2. On the WiFi device that you want to connect to your modem router, open the software

application that manages your WiFi connections. This software scans for all WiFi networks in your area.

3. Look for your network and select it.

If you did not change the name of your network during the setup process, look for the default WiFi network name (SSID) and select it.

The default SSID is on the product label.

WiFi network name (SSID) Network Key (password)

4. Enter the modem router password.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The default WiFi password (also referred to as the network key or passphrase) is also on the product label.

5. Click the Connect button.

The device connects to the WiFi network of the modem router.

Wi-Fi Protected Setup Method

Wi-Fi Protected Setup (WPS) is a standard for easily adding computers and other devices to a home network while maintaining security. To use WPS (Push 'N' Connect), make sure that all WiFi devices to be connected to the network are Wi-Fi certified and support WPS. During the connection process, the client gets the security settings from the modem router so that every device in the network supports the same security settings.

 To use WPS to connect a device to the WiFi network of the modem router:

1. Make sure that the modem router has power (its Power LED is lit).

2. Check the WPS instructions for your computer or wireless device.

3. Press the WPS button on the side panel of the modem router for three seconds.

4. Within two minutes, press the WPS button on your WiFi device, or follow the WPS

instructions that came with the device. The WPS process automatically sets up the device with the network password and

connects the device to the WiFi network of the modem router. For more information, see Use WPS to Add a Device to the WiFi Network on page 102.

Types of Logins

Separate types of logins serve different purposes. This section describes the differences so that you know which login to use when.

Types of logins:

• ISP login. The login that your Internet service provider (ISP) gave you logs you in to your

Internet service. you cannot find this login information, contact your ISP.

• WiFi network key or password. Your modem router is preset with a unique WiFi

network name (SSID) and password for WiFi access. label. Use this information to connect a WiFi device to the WiFi network of the modem router.

• Modem router login.

as admin.

Your ISP gave you this login information in a letter or some other way. If

This information is on the product

This logs you in to the modem router interface from a web browser

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Automatic Internet Setup

You can use NETGEAR genie to set up the modem router automatically, or you can use the modem router’s web pages to set up the modem router manually. Automatic Internet setup with NETGEAR genie functions with both types of Internet service that the modem router supports:

• DSL service. If you install your modem router for DSL service (the modem router

supports ADSL and VDSL service), you can set up your modem router with NETGEAR genie, which launches the first time that you set up the Internet connection for your modem router. NETGEAR genie runs on any device with a web browser

For more information, see Set Up Your Modem Router for DSL Service on page 21.

• Cable or fiber service. If you install your modem router for cable or fiber service, you can

set up your modem router with NETGEAR genie, which launches the first time that you set up the Internet connection for your modem router. NETGEAR genie runs on any device with a web browser

For more information, see page 29.

Note: After initial installation and setup, the NETGEAR genie Setup Wizard

is always accessible to assist you with setting up an installation with DSL service or an installation with cable or fiber service. For more information, see Use the Internet Setup Wizard After Initial Setup on page 42.

Whether you install your modem router for DSL service or for cable or fiber service, you can always use the modem router’s web pages to set up your modem router manually

Before you start the setup process, get your ISP information and make sure that the settings that are described here are specified for the computers and devices in the network.

When your Internet service starts, your Internet service provider (ISP) typically gives you all the information that you need to connect to the Internet. For DSL service, you might need the following information to set up your modem router:

• The ISP configuration information for your DSL account

• ISP login name and password

• Fixed or static IP address settings (special deployment by ISP; this setting is rare)

Set Up Your Modem Router for Cable or Fiber Service on

If you cannot locate this information, ask your ISP to provide it. When your Internet connection is working, you no longer need to launch the ISP login program on your computer to access the Internet. When you start an Internet application, your modem router automatically logs you in.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Set Up Your Modem Router for DSL Service

You can install your modem router for DSL service or for cable or fiber (Ethernet WAN) service. If you use a DSL modem, follow the procedure that is described in Cable the Modem

Router for DSL Service and Access the Modem Router on page 22. If you use a cable or fiber

modem, follow the procedure that is described in Set Up Your Modem Router for Cable or

Fiber Service on page 29.

DSL Service

Make sure that your ADSL or VDSL service is active before you install the modem router. You need the following information to install your DSL modem and connect to the Internet:

• DSL user name and password. This information is included in the welcome letter your

DSL ISP sent you when you signed up for your service. Record your DSL Internet service account user name and password.

• Your telephone number or DSL account number. If you do not use voice service, you

can use your DSL account number in place of a phone number

If you do not know or cannot locate your DSL user name and password, call your DSL Internet service provider (ISP). Be specific when speaking with your DSL Internet service provider. For example, you could say, “I need my DSL service user name and password. Can you help me?”

Note: If your provider says that they do not support NETGEAR services, tell

them that you need only your DSL user name and password; you do not need support.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Cable the Modem Router for DSL Service and Access the Modem Router

The following figure shows the cabling of your modem router for DSL service.

Figure 6. Modem router cabling for DSL service

 To connect your modem router to a DSL service:

1. Unplug your DSL modem’s power, leaving the DSL modem connected to the wall jack

for your Internet service.

2. If your DSL modem includes a battery backup, remove the battery.

3. Install an ADSL or DSL microfilter between the phone line and the phone.

The product package contains either an

4. Use a phone cable to connect the microfilter to the gray DSL port on the modem router.

The product package contains a phone cable.

5. If your DSL modem includes a battery backup, reinsert the battery

6. Plug in your DSL modem’s power and turn on your DSL modem.

Install and Access the Modem Router and Its Network

ADSL or a DSL microfilter.

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

7. Connect the power adapter to the modem router and plug it into an electrical outlet.

Wait for the Power LED

to light solid green, which takes about one minute.

8. If the Power LED does not light, press the Power On/Off button.

9. Wait for the WiFi LED

If the WiFi LED does not light, press the WiFi On/Off button

to light blue.

10. Check the DSL LED.

If the modem router is connected to a DSL service, the DSL LED

lights green.

11. Connect a computer to the modem router by one of the following methods:

• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet

LAN port on the modem router. The product package contains a yellow Ethernet cable. Your computer connects to the

modem router’s LAN.

• WiFi. Connect to the default WiFi network of the modem router:

a. On your computer or WiFi device, find and select the WiFi network.

The WiFi network name (SSID) is on the

product label.

b. Join the WiFi network and enter the WiFi password.

The password (network key) is on the product label. Y

our computer or WiFi device connects to the modem router’

Note: If the computer is set to a static (fixed) IP address (this setting is

uncommon), either change the computer to obtain an IP address automatically from the modem router through DHCP, or change the IP address of the computer to a static IP address in the

192.168.0.2–192.168.0.254 range.

12. Launch a web browser

The Configuring the Internet Connection page displays.

s WiFi network.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

If the Configuring the Internet Connection page displays, skip to Step 14. If it does not display, do the following:

a. In the address field of the web browser, enter www.routerlogin.net. b. When prompted, enter admin for the user name and password for the password.

If the Configuring the Internet Connection page displays, skip to Step 14. If it still does not display, see Step 13.

13. If the browser cannot display the web page, do the following:

• Make sure that the computer is connected to one of the four Ethernet LAN ports or

over WiFi to the modem router.

• Make sure that the Power LED

of the modem router is lit green.

• Make sure that your browser does not cache the previous page by closing and

reopening the browser.

• Clear the browser cache.

• If the computer is set to a static or fixed IP address (this setting is uncommon), either

change the computer to obtain an IP address automatically from the modem router through DHCP

, or change the IP address of the computer to a static or fixed IP

address in the 192.168.0.2–192.168.0.254 range.

14. From the Country menu, select the country in which you use the modem router.

15. From the ISP menu, select the ISP that you are using.

If your ISP is not in the menu, select

Other.

16. Select the Ye

s radio button.

17. Click the Next button.

The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Note: If you are connected over WiFi to the modem router, you might be

disconnected during the setup process. If this situation occurs, just reconnect to the modem router and refresh the modem router’s web page.

When the modem router is connected to the Internet, the Congratulations! page displays, and you successfully completed the setup process.

If the Congratulations! page does not display, other pages might display and you might need to provide more information, in which case you must continue with the next step. The pages that display depend on your type of ISP connection and configuration.

18. (Only if you are using an ADSL connection and the following page displays) Specify a full

scan to let the Setup Wizard find the PVC protocol. The page that displays might ask you if you need the Setup Wizard to do a full scan to

find the PVC protocol. If this page does not display, continue with the next step.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Do the following:

a. Select the Yes radio button. b. Click the Next button.

The Setup Wizard performs a full scan, which might take up to six minutes.

19. (Only if the following page displays) Specify how to manage problems with the detection of

the Internet connection. The page that might display states that a problem occurred while the wizard was

detecting the Internet connection. If this page does not display, continue with the next step.

Note: The option for the Ethernet cable connection that is stated onscreen

applies to a cable or fiber Internet connection only (see Set Up Your

Modem Router for Cable or Fiber Service on page 29).

Take one of the following actions:

• If you already power cycled the DSL modem (see Step 1 through Step 6), do the

following:

a. Select the None of the above radio button. b. Click the Next button.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

• If you did not yet power cycle the DSL modem, do the following:

a. Unplug your DSL modem’s power, leaving the DSL modem connected to the wall

jack for your Internet service.

b. If your DSL modem includes a battery backup, remove the battery. c. Wait 10 seconds. d. If your DSL modem includes a battery backup, reinsert the battery. e. Plug in your DSL modem’s power and turn on your DSL modem. f. Wait two minutes. g. Select the

I just power cycled the modem and waited for 2 minutes radio

button.

h. Click the

Next button.

20. (Only if the following page displays) Specify how to manage problems with the detection of

the IP address for the Internet connection. The page that might display states that a problem occurred while the wizard was

detecting the Internet connection IP address.

Take one of the following actions:

• If your ISP assigned you a fixed (static) IP address, do the following:

a. Select the Ye b. Click the Next

s radio button.

button.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

c. Enter the address information that your ISP gave you for your fixed IP address

configuration.

d. Click the Next button.

• If your ISP did not assign you a fixed IP address or you do not know if your ISP

assigned you a fixed IP address, do the following:

a. Select either the No or the I don’t know radio button. b. Click the Next button.

c. Enter the MAC address of the computer or router with which you previously were

able to connect to the Internet. You might find the MAC address on the product label of your device. Enter the

MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF format.

d. Click the

Next button.

21. If the Congratulations! page still does not display and the modem router still does not

connect to the Internet, do the following: a. Review all your settings.

Make sure that you selected the correct options and entered everything correctly.

b. Run the Setup Wizard one more time.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

c. Contact your ISP to verify that you are using the correct configuration information. d. Read Troubleshoot the Internet Connection on page 276. e. If problems persist, register your NETGEAR product and contact NETGEAR

technical support.

When the modem router connects to the Internet, you are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE V

ault app.

Set Up Your Modem Router for Cable or Fiber Service

You can install your modem router for cable or fiber (Ethernet WAN) service or for DSL service. If you use a cable or fiber modem, follow the procedure that is described in this section. If you use a DSL modem, follow the procedure that is described in Cable the Modem

Router for DSL Service and Access the Modem Router on page 22.

The following figure shows the cabling of your modem router for cable or fiber service.

Figure 7. Modem router cabling for cable or fiber service

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

 To connect your modem router to a cable or fiber service:

1. Unplug your cable or fiber modem’s power, leaving the modem connected to the wall

jack for your Internet service.

2. If your cable or fiber modem includes a battery backup, remove the battery.

3. Use an Ethernet cable to connect the cable or fiber modem to

the red Internet port on the

modem router.

4. If your cable or fiber modem includes a battery backup, reinsert the battery.

5. Plug in and turn on your cable or fiber modem.

6. Connect the power adapter to the modem router and plug it into an electrical outlet.

Wait for the Power LED

to light solid green, which takes about one minute.

7. If the Power LED does not light, press the Power On/Off button.

8. Wait for the WiFi LED

If the WiFi LED does not light, press the WiFi On/Off button

to light blue.

9. Connect a computer to the modem router by one of the following methods:

• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet

LAN port on the modem router. The product package contains a yellow Ethernet cable. Your computer connects to the

modem router’s LAN.

• WiFi. Connect to the default WiFi network of the modem router:

a. On your computer or WiFi device, find and select the WiFi network.

The WiFi network name (SSID) is on the

product label.

b. Join the WiFi network and enter the WiFi password.

The password (network key) is on the product label. Y

our computer or WiFi device connects to the modem router’

s WiFi network.

Note: If the computer is set to a static (fixed) IP address (this setting is

uncommon), either change the computer to obtain an IP address automatically from the modem router through DHCP, or change the IP address of the computer to a static IP address in the

192.168.0.2–192.168.0.254 range.

10. Launch a web browser

The Configuring the Internet Connection page displays.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

If the Configuring the Internet Connection page displays, skip to Step 12. If it does not display, do the following:

a. In the address field of the web browser, enter www.routerlogin.net. b. When prompted, enter admin for the user name and password for the password.

If the Configuring the Internet Connection page displays, skip to Step 12. If it still does not display, see Step 11.

11. If the browser cannot display the web page, do the following:

• Make sure that the computer is connected to one of the four Ethernet LAN ports or

over WiFi to the modem router.

• Make sure that the Power LED

of the modem router is lit green.

• Make sure that your browser does not cache the previous page by closing and

reopening the browser.

• Clear the browser cache.

• If the computer is set to a static or fixed IP address (this setting is uncommon), either

change the computer to obtain an IP address automatically from the modem router through DHCP

, or change the IP address of the computer to a static or fixed IP

address in the 192.168.0.2–192.168.0.254 range.

12. From the Country menu, select the country in which you use the modem router.

13. From the ISP menu, select the ISP that you are using.

If your ISP is not in the menu, select Other.

14. Select the Ye

s radio button.

15. Click the Next button.

The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Note: If you are connected over WiFi to the modem router, you might be

disconnected during the setup process. If this situation occurs, just reconnect to the modem router and refresh the modem router’s web page.

When the modem router is connected to the Internet, the Congratulations! page displays, and you successfully completed the setup process.

If the Congratulations! page does not display, other screens might display and you might need to provide more information, in which case you must continue with the next step. The screens that display depend on your type of ISP connection and configuration.

16. (Only if the following page displays) Specify how to manage problems with the detection of

the Internet connection. The page that might display states that a problem occurred while the wizard was

detecting the Internet connection. If this page does not display, continue with the next step.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Note: The option for power cycling the modem router that is stated onscreen

applies to a DSL Internet connection only (see Set Up Your Modem

Router for DSL Service on page 21).

Take one of the following actions:

• If the yellow Ethernet cable is fully inserted in the correct places at the cable or fiber

modem and at the modem router, do the following:

a. Select the None of the above radio button. b. Click the Next button.

• If the yellow Ethernet cable is not fully inserted or is inserted at a wrong place, do the

following: a. Fully insert the Ethernet cable in the correct port on the cable or fiber modem

and in the red Internet port on the modem router.

b. Select the I corrected a problem with the Ethernet cable radio button. c. Click the Next button.

17. (Only if the following page displays) Specify how to manage problems with the detection of

the IP address for the Internet connection. The page that might display states that a problem occurred while the wizard was

detecting the Internet connection IP address.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Take one of the following actions:

• If your ISP assigned you a fixed (static) IP address, do the following:

a. Select the Ye b. Click the Next

s radio button.

button.

c. Enter the address information that your ISP gave you for your fixed IP address

configuration.

d. Click the Next button.

• If your ISP did not assign you a fixed IP address or you do not know if your ISP

assigned you a fixed IP address, do the following:

a. Select either the No or the I don’t know radio button. b. Click the Next button.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

c. Enter the MAC address of the computer or router with which you previously were

able to connect to the Internet. You might find the MAC address on the product label of your device. Enter the

MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF format.

d. Click the

18. If the Congratulations! page still does not display and the modem router still does not

connect to the Internet, do the following: a. Review all your settings.

Make sure that you selected the correct options and entered everything correctly.

b. Run the Setup Wizard one more time. c. Contact your ISP to verify that you are using the correct configuration information. d. Read Troubleshoot the Internet Connection on page 276. e. If problems persist, register your NETGEAR product and contact NETGEAR

technical support.

When the modem router connects to the Internet, you are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE V

Next button.

ault app.

Log In to the Modem Router After Setup to View or Change Settings

After you set up the modem router for DSL, cable, or fiber service, you can view or change the settings for the modem router by accessing NETGEAR genie.

 To log in to the modem router:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www.routerlogin.net.

Note: You can also type http://www.routerlogin.com

The procedures in this manual use http://www.routerlogin.net.

Install and Access the Modem Router and Its Network

or http://192.168.0.1.

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The nature of the login window that opens depends on your web browser.

3. Enter the modem router user name and password.

The user name is admin. The default password is password. password are case-sensitive.

4. Click the OK button.

The user name and

The BASIC Home page displays a dashboard that lets you see the status of your Internet connection and network at a glance. You can click any of the six sections of the dashboard to view more detailed information. The left column displays the menus, and at the top is an ADVANCED tab that you can use to access more menus and screens.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Change the Language

By default, the language is set as Auto. You can change the language.

 To change the language:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

A login window opens.

3. Enter the modem router user name and password.

.routerlogin.net.

The user name is admin. password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. In the upper right corner, select a language from the menu.

6. When prompted, click the OK

The page refreshes with the language that you selected.

The default password is

button to confirm this change.

password. The user name and

Change the admin Password

NETGEAR recommends that you change the default password that you use to log in to the modem router to a more secure password. This is the password that you use to log in to the modem router with the user name admin.

The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters.

Note: This admin password is not the password that you use for WiFi access.

The label on your modem router shows your unique WiFi network name (SSID) and password for WiFi access.

 To change the password for the user name admin:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

A login window opens.

3. Enter the user name and password for the modem router.

The user name is admin. password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

.routerlogin.net.

The default password is

Install and Access the Modem Router and Its Network

password. The user name and

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

5. Select ADVANCED > Administration > Set Password.

6. Enter the old password.

7. Enter the new password twice.

8. Click the Apply button.

Your settings are saved.

Set Up Password Recovery

NETGEAR recommends that you enable password recovery if you change the password for the modem router user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.

 To set up password recovery:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

The default password is password.

The user name and

5. Select ADVANCED > Administration > Set Password

The Set Password page displays.

6. Select the Enable Password Recovery check box.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

7. Select two security questions and provide answers to them.

8. Click the Apply button.

Your settings are saved.

Let the Modem Router Automatically Update Its Firmware

When you set up your modem router and are connected to the Internet, the modem router automatically checks for you to see if newer firmware is available. If it is, a message is displayed at the top of the page. For information about manually upgrading firmware, see

Update the Firmware of the Modem Router on page 219.

 To automatically update the firmware:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

A login window opens.

.routerlogin.net.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Wait for the modem router to check if newer firmware is available.

This process might take a few minutes. If the modem router displays a message at the top of the page.

6. Click the message.

7. T

o upgrade the modem router with the latest firmware, click the Ye

After the upgrade, the modem router restarts.

WARNING:

To avoid the risk of corrupting the firmware, do not interrupt the upload. For example, do not close the browser, click a link, or load a new page. Do not turn off the modem router. Wait until the modem router finishes restarting and the Power LED turns solid green.

The default password is

password. The user name and

modem router detects new firmware, the

s button.

Install and Access the Modem Router and Its Network

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Access the Modem Router with the NETGEAR genie App

The genie app is the easy dashboard for managing, monitoring, and repairing your home network from a smartphone, tablet, or computer. The genie app can help you with the following:

• Automatically repair common WiFi network problems.

• Easily manage modem router features such as Live Parental Controls, guest access,

Internet traffic meter, speed test, and more.

• Share and stream music or videos.

 To use the genie app to access the modem router:

1. Visit the NETGEAR genie web page at netgear.com/genie

2. Follow the onscreen instructions to install the app on your smartphone, tablet, or computer.

3. Launch the genie app.

The genie app dashboard screen displays. The following figure shows the genie app dashboard for a Windows computer.

Install and Access the Modem Router and Its Network

3. Manage the Internet Settings

Manually

This chapter describes how you can manage the Internet settings of the modem router manually .

Usually, the quickest way to set up the modem router is to allow NETGEAR genie to detect the Internet connection when you first access the modem router with a web browser. are described in Chapter 2, Install and Access the Modem Router and Its Network. You can also customize or specify your Internet settings manually.

The chapter contains the following sections:

• Use the Internet Setup Wizard After Initial Setup

• Manually Set Up an ADSL Internet Connection

• Manually Set Up a VDSL Internet Connection

• Manually Set Up a Cable of Fiber Internet Connection

• Specify an IPv6 Internet Connection

• Manage the MTU Size

These options

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Use the Internet Setup Wizard After Initial Setup

Whether you use DSL service or cable or fiber service, you can use the Setup Wizard to detect your Internet settings and automatically set up your modem router.

Note: The Setup Wizard is the same as NETGEAR genie that launches the first

time that you connect to your modem router.

 To use the Setup Wizard:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select ADVANCED > Setup Wizard.

6. From the Country menu, select the country in which you use the modem router.

7. From the Internet Service Provider menu, select the Internet service provider (ISP) that

you are using.

The default password is password.

The user name and

If your ISP is not in the menu, select Other.

8. Select the Ye

If you select the No the Next button (see Manually Set Up an ADSL Internet Connection on page 47).

9. Click the Next button.

s radio button.

radio button, you are taken to the Internet Setup page after you click

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration.

When the modem router is connected to the Internet, the Congratulations! page displays, and you successfully completed the setup process.

10. (Only if the following page displays) Specify a full scan to let the Setup Wizard find the PVC

protocol. The page that might display asks you if you need the Setup Wizard to do a full scan to

find the PVC protocol. If this page does not display, continue with the next step.

Do the following:

a. Select the Yes radio button. b. Click the Next

button.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The Setup Wizard performs a full scan, which might take up to six minutes.

11. (Only if the following page displays) Specify how to manage problems with the detection of

the Internet connection. The page that might display states that a problem occurred while detecting the Internet

connection. If this page does not display, continue with the next step.

Take one of the following actions:

• If your setup includes a DSL modem, power cycle the DSL modem:

a. Unplug your DSL modem’

s power, leaving the DSL modem connected to the wall

jack for your Internet service.

b. If your DSL modem includes a battery backup, remove the battery. c. Wait 10 seconds. d. If your DSL modem includes a battery backup, reinsert the battery. e. Plug in your DSL modem’s power

and turn on your DSL modem.

f. Wait two minutes. g. Select the I just power cycled the modem and waited for 2 minutes radio

button.

h. Click the

Next button.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

• If your setup includes a cable or fiber modem, see if the yellow Ethernet cable is not

fully inserted or is inserted at the wrong place. If necessary, do the following: a. Fully insert the Ethernet cable in the correct port on the cable or fiber modem

and in the red Internet port on the modem router.

b. Select the I corrected a problem with the Ethernet cable radio button. c. Click the Next button.

• If you do not need to power cycle the DSL modem or the Ethernet cable is already

fully inserted in the correct ports, do the following:

a. Select the None of the above radio button. b. Click the Next button.

12. (Only if the following page displays) Specify how to manage problems with the detection of

the IP address for the Internet connection. The page that might display states that a problem occurred while detecting the Internet

connection IP address.

Take one of the following actions:

• If your ISP assigned you a fixed (static) IP address, do the following:

a. Select the Ye b. Click the Next

s radio button.

button.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

c. Enter the address information that your ISP gave you for your fixed IP address

configuration.

d. Click the Next button.

• If your ISP did not assign you a fixed IP address or you do not know if your ISP

assigned you a fixed IP address, do the following:

a. Select either the No or the I don’t know radio button. b. Click the Next button.

c. Enter the MAC address of the computer or router with which you previously were

able to connect to the Internet. You might find the MAC address on the product label of your device. Enter the

MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF format.

d. Click the

Next button.

13. If the Congratulations! page still does not display and the modem router still does not

connect to the Internet, do the following: a. Review all your settings.

Make sure that you selected the correct options and entered everything correctly.

b. Run the Setup Wizard one more time.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

technical support.

When the modem router connects to the Internet, you are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE V

ault app.

Manually Set Up an ADSL Internet Connection

You can view or change the modem router’s ADSL Internet connection settings manually. The following sections describe the options that are available to you to manually set up the ADSL Internet connection:

• Specify an ADSL Connection Without a Login Requirement on page 47

• Specify an ADSL Connection with a Login Requirement and PPPoA or PPPoE Service

on page 52

Note: Some ISPs require that you register on their website before you can

obtain Internet service. Follow the directions that your ISP gave you.

Specify an ADSL Connection Without a Login Requirement

If you want to manually configure the ADSL connection settings, use the information that your ISP gave you to connect to your Internet service. If you cannot find this information, contact your ISP. Entering incorrect information might prevent the modem router from connecting to the Internet.

The modem router provides a virtual Internet interface and a virtual IPTV interface. In most situations, you only need to configure the Internet interface. If you use an IPTV device, you might also need to configure the IPTV interface. Follow the directions that your ISP gave you.

Note: If you must configure the IPTV interface, first use the following

procedure to configure the Internet If you must configure the IPTV interface, first use the following procedure to configure the Internet interface. Then, repeat the procedure to configure the IPTV interface.

 T o view or specify the settings for an ADSL Internet connection that does not require a

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. Type http://www

A login window opens.

.routerlogin.net.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

3. Enter the modem router user name and password.

The user name is admin. The default password is

password. The user name and

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select Internet.

The Internet Setup page displays.

6. From the Select Country menu, select the country in which you use the modem router.

The Select Country menu is not available in all countries and might be masked out.

7. From the Select Internet Service Provider menu, select the Internet service provider (ISP)

that you are using. If your ISP is not in the menu, select Other.

8. From the T

ransfer Mode

menu, select ATM.

9. From the DSL Mode menu, select the ADSL mode that your ISP provided you:

• Auto

. The modem router detects the DSL mode automatically. (This is the default

setting.)

• ADSL. Legacy version of ADSL.

• ADSL2

• ADSL2+

ADSL2 and

. Legacy version of ADSL2.

. ADSL2+ provides the fastest downstream rates and can interoperate with

ADSL.

10. Select the virtual interface:

• Internet interface. From the menu above the Enable This Interface check box,

leave the default menu selection at Internet. In most situations, you only need to configure the Internet interface.

• IPTV interface. From the menu above the Enable This Interface check box, select

IPTV.

If you use an IPTV device, you might need to configure the IPTV interface.

11. Make sure that the Enable This Interface check box is selected.

12. Scroll down to the Does your Internet connection require a login? section and select the No

radio button.

As an example, the following figure shows the settings that display when you configure an ADSL connection for the Internet interface and your Internet connection does not require a

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

13. Enter the ADSL settings as described in the following table.

Field Description

Multiplexing Method Select LLC-BASED or VC-BASED, as indicated by your ISP.

The multiplexing method can either be virtual circuit (VC) based or logical link control (LLC) based.

VPI Enter a number between 0 and 255 for the virtual circuit number for the

virtual path identifier (VPI), as indicated by your ISP If your ISP did not provide you with a VPI setting, leave the default setting

(0).

The VPI might be required not only for a VC-based connection but also

for an LLC-based connection.

VCI Enter a number between 32 and 65535 for the virtual circuit number for the

virtual channel identifier (VCI), as indicated by your ISP If your ISP did not provide you with a VCI setting, leave the default setting

(35).

The VCI might be required not only for a VC-based connection but

also for an LLC-based connection.

Use VLANID Select the

your ISP A VLAN ID might be required if you subscribe to both Internet service and

IPTV service. If your ISP did not provide you with a VLAN ID, leave the Use

VLANID

For information about setting up VLAN tag groups, see Set Up a Bridge for

a VLAN Tag Group on page 198.

Priority (802.1p) If your ISP provided you with a VLAN ID and a priority value, enter the

priority value, which is a number from 0 to7. You can enter a priority value only in combination with a VLAN ID. If your

ISP did not provide you with a priority value, leave the default setting (0).

Bridge Mode (bind LAN4 to W

AN2)

Account Name (If Required) Enter the account name, as indicated by your ISP. This name might also be

Domain Name (If Required) Enter the domain name, as indicated by your ISP.

This setting is an option that applies to the IPTV interface only port 4 to the IPTV interface (that is, the WAN2 virtual interface), select the Bridge Mode (bind LAN4 to WAN2) check box.

For more information, see Enable Bridge Mode for an IPTV Device on page 200.

called the host name. If your ISP did not provide you with an account name or host name, leave

this field blank.

If your ISP did not provide you with a domain name, leave this field blank.

Use VLANID check box and enter the VLAN ID, as indicated by

check box cleared, which is the default setting.

. To bind LAN

Internet IP Address

Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically

assigns these addresses.

Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your

ISP assigned you for static IP address service. router to which your modem router connects.

The gateway is the ISP

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Use IP over ATM (IPoA) Enter the IP address, IP subnet mask, and gateway IP address that your

ISP assigned you for IPoA service. The gateway is the ISP router to which your modem router connects.

Domain Name Server (DNS) Address

The DNS server is used to look up site addresses based on their domain names. Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically

assigns this address.

Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses

to the modem router during login, select this option and enter the IP address of your ISP primary DNS server address is available, enter it also.

T (Network Address Translation)

NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NA

• Enable. NA

exists.

• Disable. NA

T is enabled. This is the default setting. Leave this setting if no reason to disable NAT

T is disabled.

. If a secondary DNS server

T setting:

Router MAC

The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened.

fic only from the MAC address of that computer. This feature allows your modem router to use your

traf computer’s MAC address (also called cloning).

Use Default Address Use the default MAC address. Use Computer MAC Address The modem router captures and uses the MAC address of the computer

Use This MAC Address Enter the MAC address that you want to use. By default, the field displays

DHCP Options

Vendor Class Identifier String (option 60)

Client Identifier String (option 61)

Address

They accept

that you are now using. by the ISP.

the MAC address of the Internet port.

Enter the vendor class identifier (VCI) string, as indicated by your ISP. If your ISP did not provide you with a VCI string, leave this field blank.

Enter the client identifier (client ID) string, as indicated by your ISP. If your ISP did not provide you with a client ID string, leave this field blank.

ou must use the one computer that is registered

14. Click the Apply button.

Your settings are saved.

15. Click the Test

button to test your Internet connection.

If the NETGEAR website does not display within one minute, see Troubleshoot the

Internet Connection on page 276.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Specify an ADSL Connection with a Login Requirement and PPPoA or PPPoE Service

If you want to manually configure the ADSL connection settings, use the information that your ISP gave you to log in and connect to your Internet service. If you cannot find this information, contact your ISP. Entering incorrect information might prevent the modem router from connecting to the Internet.

Note: If you must configure the IPTV interface, first use the following

procedure to configure the Internet interface. Then, repeat the procedure to configure the IPTV interface.

 To view or specify the settings for an ADSL Internet connection that requires a login

and uses a PPPoE or PPPoA service:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. Type http://www

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select Internet.

The Internet Setup page displays.

6. From the Select Country menu, select the country in which you use the modem router.

The Select Country menu is not available in all countries and might be masked out.

7. From the Select Internet Service Provider menu, select the Internet service provider (ISP)

that you are using. If your ISP is not in the menu, select Other.

.routerlogin.net.

The default password is

password. The user name and

8. From the T

9. From the DSL Mode menu, select the ADSL mode that your ISP provided you:

• Auto

setting.)

• ADSL. Legacy version of ADSL.

ransfer Mode

. The modem router detects the DSL mode automatically. (This is the default

menu, select ATM.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

• ADSL2. Legacy version of ADSL2.

• ADSL2+. ADSL2+ provides the fastest downstream rates and can interoperate with

ADSL2 and

ADSL.

10. Select the virtual interface:

• Internet interface. From the menu above the Enable This Interface check box,

leave the default menu selection at Internet. In most situations, you only need to configure the Internet interface.

• IPTV interface. From the menu above the Enable This Interface check box, select

IPTV.

If you use an IPTV device, you might need to configure the IPTV interface.

11. Make sure that the Enable This Interface check box is selected.

12. Scroll down to the Does your Internet connection require a login? section and select the Y

radio button. As an example, the following figure shows the settings that display when you configure

an ADSL connection

for the Internet interface and your Internet connection requires a login.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

13. Enter the ADSL settings as described in the following table.

Field Description

Multiplexing Method Select LLC-BASED or VC-BASED, as indicated by your ISP.

The multiplexing method can either be virtual circuit (VC) based or logical link control (LLC) based.

VPI Enter a number between 0 and 255 for the virtual circuit number for the

virtual path identifier (VPI), as indicated by your ISP If your ISP did not provide you with a VPI setting, leave the default setting

(0).

The VPI might be required not only for a VC-based connection but also

for an LLC-based connection.

VCI Enter a number between 32 and 65535 for the virtual circuit number for the

virtual channel identifier (VCI), as indicated by your ISP If your ISP did not provide you with a VCI setting, leave the default setting

(35).

The VCI might be required not only for a VC-based connection but

also for an LLC-based connection.

Use VLANID Select the

your ISP

A VLAN ID might be required if you subscribe to both Internet service and

IPTV service. If your ISP did not provide you with a VLAN ID, leave the VLANID check box cleared, which is the default setting.

For information about setting up VLAN tag groups, see Set Up a Bridge for

a VLAN Tag Group on page 198.

Priority (802.1p) If your ISP provided you with a VLAN ID and a priority value, enter the

priority value, which is a number from 0 to7. You can enter a priority value only in combination with a VLAN ID. If your

ISP did not provide you with a priority value, leave the default setting (0).

Bridge Mode (bind LAN4 to W

AN2)

Encapsulation Select the encapsulation, as indicated by your ISP:

This setting is an option that applies to the IPTV interface only port 4 to the IPTV interface (that is, the WAN2 virtual interface), select the Bridge Mode (bind LAN4 to WAN2) check box.

For more information, see Enable Bridge Mode for an IPTV Device on page 200.

• PPPoE.

• PPPoA. Y

indicated by your ISP. This login name is often an email address.

Use VLANID check box and enter the VLAN ID, as indicated by

. To bind LAN

our Internet connection uses PPP over Ethernet.

our Internet connection uses PPP over ATM.

Use

Password Enter the password that you use to log in to your Internet service, as

indicated by your ISP

Service Name (If Required) Enter the service name that you use to log in to your Internet service, as

indicated by your ISP. Often, a service name is not required.

Note: This field does not display if your selection from the Encapsulation

menu is

PPPoA.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Connection Mode Select how the Internet connection functions:

• Always On. Once the Internet connection is established, it remains on.

This is the default setting.

• Dial on Demand. When someone attempts to connect to the Internet,

the Internet connection is established. When the idle time-out period expires, the Internet connection is terminated.

• Manually Connect.

View , Renew, or Release a TCP/IP Internet Connection on page 232 or View, Connect, or Disconnect a PPPoE or PPPoA Internet Connection

on page 234).

Idle Timeout (In Minutes) If you select Dial on Demand from the Connection Mode menu, enter the

idle time-out period in minutes. The idle time-out specifies how long the modem router keeps the Internet

connection active when no one on the network is using the Internet connection. (When you disable the idle time-out, the connection is not terminated automatically).

The default is 5 minutes.

You must connect to the Internet manually (see

To disable the idle time-out, enter 0.

Internet IP Address

Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically

assigns these addresses.

Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your

ISP assigned you for static IP address service. router to which your modem router connects.

Domain Name Server (DNS)

The DNS server is used to look up site addresses based on their domain names. Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically

Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses

T (Network Address Translation)

NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NA

• Enable

• Disable. NA

exists.

. NA

T is enabled.

T is disabled.

Address

assigns this address.

to the modem router during login, select this option and enter the IP address of your ISP primary DNS server address is available, enter it also.

This is the default setting. Leave this setting if no reason to disable NAT

The gateway is the ISP

. If a secondary DNS server

T setting:

Router MAC

The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened.

fic only from the MAC address of that computer. This feature allows your modem router to use your

traf computer’s MAC address (also called cloning).

Use Default Address

Address

They accept

Use the default MAC address.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Use Computer MAC Address The modem router captures and uses the MAC address of the computer

that you are now using. You must use the one computer that is registered by the ISP.

Use This MAC Address

Enter the MAC address that you want to use. By default, the field displays the MAC address of the Internet port.

14. Click the Apply button.

Your settings are saved.

15. Click the Test

button to test your Internet connection.

If the NETGEAR website does not display within one minute, see Troubleshoot the

Internet Connection on page 276.

Manually Set Up a VDSL Internet Connection

You can view or change the modem router’s VDSL Internet connection settings manually. The following sections describe the options that are available to you to manually set up the VDSL Internet connection:

• Specify a VDSL Connection Without a Login Requirement on page 57

• Specify a VDSL Connection with a Login Requirement and PPPoE Service on page 61

Note: Some ISPs require that you register on their website before you can

obtain Internet service. Follow the directions that your ISP gave you.

Specify a VDSL Connection Without a Login Requirement

If you want to manually configure the VDSL connection settings, use the information that your ISP gave you to connect to your Internet service. If you cannot find this information, contact your ISP. Entering incorrect information might prevent the modem router from connecting to the Internet.

Note: If you must configure the IPTV interface, first use the following

procedure to configure the Internet interface. Then, repeat the procedure to configure the IPTV interface.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

 To view or specify the settings for a VDSL Internet connection that does not require a

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. Type http://www

.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin.

The default password is

password. The user name and

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select Internet.

The Internet Setup page displays.

6. From the Select Country menu, select the country in which you use the modem router.

The Select Country menu is not available in all countries and might be masked out.

7. From the Select Internet Service Provider menu, select the Internet service provider (ISP)

that you are using. If your ISP is not in the menu, select Other.

8. From the T

ransfer Mode

When you select PTM from the Transfer Mode

menu, select PTM.

menu, the only option in the DSL Mode

menu is VDSL2.

9. Select the virtual interface:

• Internet interface. From the menu above the Enable This Interface check box,

leave the default menu selection at Internet. In most situations, you only need to configure the Internet interface.

• IPTV interface. From the menu above the Enable This Interface check box, select

IPTV.

If you use an IPTV device, you might need to configure the IPTV interface.

10. Make sure that the Enable This Interface check box is selected.

11. Scroll down to the Does your Internet connection require a login? section and select the No

radio button.

As an example, the following figure shows the settings that display when you configure a

VDSL connection for the Internet interface and your Internet connection does not require a login.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

12. Enter the VDSL settings as described in the following table.

Field Description

Multiplexing Method VPI VCI Use VLANID Select the Use VLANID check box and enter the VLAN ID, as indicated by

Priority (802.1p) If your ISP provided you with a VLAN ID and a priority value, enter the

These settings are disabled because they do not apply to a VDSL connection.

your ISP A VLAN ID might be required if you subscribe to both Internet service and

IPTV service. In some unusual situations, a VLAN ID is required for VDSL Internet service. If your ISP did not provide you with a VLAN ID, leave the

Use VLANID

For information about setting up VLAN tag groups, see Set Up a Bridge for

a VLAN Tag Group on page 198.

priority value, which is a number from 0 to7. You can enter a priority value only in combination with a VLAN ID. If your

ISP did not provide you with a priority value, leave the default setting (0).

check box cleared, which is the default setting.

Bridge Mode (bind LAN4 to W

AN2)

Account Name (If Required) Enter the account name, as indicated by your ISP. This name might also be

Domain Name (If Required) Enter the domain name, as indicated by your ISP.

Internet IP Address

Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically

Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your

Use IP over

Domain Name Server (DNS)

The DNS server is used to look up site addresses based on their domain names.

ATM (IPoA) Enter the IP address, IP subnet mask, and gateway IP address that your

This setting is an option that applies to the IPTV interface only port 4 to the IPTV interface (that is, the WAN2 virtual interface), select the Bridge Mode (bind LAN4 to WAN2) check box.

For more information, see Enable Bridge Mode for an IPTV Device on page 200.

called the host name. If your ISP did not provide you with an account name or host name, leave

this field blank.

If your ISP did not provide you with a domain name, leave this field blank.

assigns these addresses.

ISP assigned you for static IP address service. router to which your modem router connects.

ISP assigned you for IPoA service. your modem router connects.

Address

The gateway is the ISP router to which

The gateway is the ISP

. To bind LAN

Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically

assigns this address.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses

to the modem router during login, select this option and enter the IP address of your ISP primary DNS server. If a secondary DNS server address is available, enter it also.

NAT (Network Address Translation)

NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NA

• Enable. NA

exists.

• Disable. NA

T is enabled. This is the default setting. Leave this setting if no reason to disable NAT

T is disabled.

T setting:

Router MAC

The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened.

fic only from the MAC address of that computer. This feature allows your modem router to use your

traf computer’s MAC address (also called cloning).

Use Default Address Use the default MAC address. Use Computer MAC Address The modem router captures and uses the MAC address of the computer

Use This MAC Address Enter the MAC address that you want to use. By default, the field displays

DHCP Options

Vendor Class Identifier String (option 60)

Client Identifier String (option 61)

Address

They accept

that you are now using. by the ISP.

the MAC address of the Internet port.

Enter the vendor class identifier (VCI) string, as indicated by your ISP. If your ISP did not provide you with a VCI string, leave this field blank.

Enter the client identifier (client ID) string, as indicated by your ISP. If your ISP did not provide you with a client ID string, leave this field blank.

ou must use the one computer that is registered

13. Click the Apply button.

Your settings are saved.

14. Click the Test

button to test your Internet connection.

If the NETGEAR website does not display within one minute, see Troubleshoot the

Internet Connection on page 276.

Specify a VDSL Connection with a Login Requirement and PPPoE Service

If you want to manually configure the VDSL connection settings, use the information that your ISP gave you to log in and connect to your Internet service. If you cannot find this information, contact your ISP. Entering incorrect information might prevent the modem router from connecting to the Internet.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Note: If you must configure the IPTV interface, first use the following

procedure to configure the Internet interface. Then, repeat the procedure to configure the IPTV interface.

 To view or specify the settings for a VDSL Internet connection that requires a login

and uses a PPPoE service:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. Type http://www

.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin.

The default password is

password. The user name and

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select Internet.

The Internet Setup page displays.

6. From the Select Country menu, select the country in which you use the modem router.

The Select Country menu is not available in all countries and might be masked out.

7. From the Select Internet Service Provider menu, select the Internet service provider (ISP)

that you are using. If your ISP is not in the menu, select Other.

8. From the T

ransfer Mode

When you select PTM from the Transfer Mode

menu, select PTM.

menu, the only option in the DSL Mode

menu is VDSL2.

9. Select the virtual interface:

• Internet interface. From the menu above the Enable This Interface check box,

leave the default menu selection at Internet. In most situations, you only need to configure the Internet interface.

• IPTV interface. From the menu above the Enable This Interface check box, select

IPTV.

If you use an IPTV device, you might need to configure the IPTV interface.

10. Make sure that the Enable This Interface check box is selected.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

11. Scroll down to the Does your Internet connection require a login? section and select the Yes

radio button. As an example, the following figure shows the settings that display when you configure a

VDSL connection for the Internet interface and your Internet connection requires a login.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

12. Enter the VDSL settings as described in the following table.

Field Description

Multiplexing Method VPI VCI Use VLANID Select the Use VLANID check box and enter the VLAN ID, as indicated by

Priority (802.1p) If your ISP provided you with a VLAN ID and a priority value, enter the

These settings are disabled because they do not apply to a VDSL connection.

your ISP A VLAN ID might be required if you subscribe to both Internet service and

IPTV service. In some unusual situations, a VLAN ID is required for VDSL Internet service. If your ISP did not provide you with a VLAN ID, leave the

Use VLANID

For information about setting up VLAN tag groups, see Set Up a Bridge for

a VLAN Tag Group on page 198.

priority value, which is a number from 0 to7. You can enter a priority value only in combination with a VLAN ID. If your

ISP did not provide you with a priority value, leave the default setting (0).

check box cleared, which is the default setting.

Bridge Mode (bind LAN4 to W

AN2)

Encapsulation For a PPP over Ethernet (PPPoE) connection, select PPPoE from the

Password Enter the password that you use to log in to your Internet service, as

Service Name (If Required) Enter the service name that you use to log in to your Internet service, as

Connection Mode Select how the Internet connection functions:

This setting is an option that applies to the IPTV interface only port 4 to the IPTV interface (that is, the WAN2 virtual interface), select the Bridge Mode (bind LAN4 to WAN2) check box.

For more information, see Enable Bridge Mode for an IPTV Device on page 200.

menu.

Note: PPP over ATM (PPPoA) is not supported for a VDSL connection.

indicated by your ISP This login name is often an email address.

indicated by your ISP

indicated by your ISP. Often, a service name is not required.

• Always On

This is the default setting.

• Dial on Demand. When someone attempts to connect to the Internet,

the Internet connection is established. When the idle time-out period expires, the Internet connection is terminated.

• Manually Connect.

View , Renew, or Release a TCP/IP Internet Connection on page 232 or View, Connect, or Disconnect a PPPoE or PPPoA Internet Connection

on page 234).

. Once the Internet connection is established, it remains on.

ou must connect to the Internet manually (see

. To bind LAN

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Idle Timeout (In Minutes) If you select Dial on Demand from the Connection Mode menu, enter the

idle time-out period in minutes. The idle time-out specifies how long the modem router keeps the Internet

connection active when no one on the network is using the Internet connection. (When you disable the idle time-out, the connection is not terminated automatically).

Internet IP Address

Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically

assigns these addresses.

Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your

ISP assigned you for static IP address service. router to which your modem router connects.

The default is 5 minutes.

To disable the idle time-out, enter 0.

The gateway is the ISP

Domain Name Server (DNS)

The DNS server is used to look up site addresses based on their domain names. Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically

Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses

T (Network Address Translation)

NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NA

• Enable. NA

exists.

• Disable. NA

Router MAC

The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened.

fic only from the MAC address of that computer. This feature allows your modem router to use your

traf computer’s MAC address (also called cloning).

Use Default Address Use the default MAC address. Use Computer MAC Address The modem router captures and uses the MAC address of the computer

T is enabled. This is the default setting. Leave this setting if no reason to disable NAT

T is disabled.

Address

assigns this address.

to the modem router during login, select this option and enter the IP address of your ISP primary DNS server address is available, enter it also.

that you are now using. by the ISP.

ou must use the one computer that is registered

. If a secondary DNS server

T setting:

They accept

Use This MAC Address

13. Click the Apply button.

Your settings are saved.

14. Click the Test

button to test your Internet connection.

Enter the MAC address that you want to use. By default, the field displays the MAC address of the Internet port.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

If the NETGEAR website does not display within one minute, see Troubleshoot the

Internet Connection on page 276.

Manually Set Up a Cable of Fiber Internet Connection

You can view or change the modem router’s cable or fiber Internet connection settings manually. The following sections describe the options that are available to you to manually set up the cable or fiber Internet connection:

• Specify a Cable or Fiber Connection Without a Login Requirement on page 66

• Specify a Cable or Fiber Connection With a Login Requirement and PPPoE Service on

page 71

Note: Some ISPs require that you register on their website before you can

obtain Internet service. Follow the directions that your ISP gave you.

Note: If you connect both a DSL modem and a cable or fiber modem to the

modem router and you want to manually specify the settings for a cable or fiber Internet connection, you must first set the WAN connection preference manually to the Ethernet WAN port (see

Change the Physical WAN Connection Preference on page 194). If

you do not, the DSL settings take precedence over the cable or fiber settings. However modem that you intend to use for your Internet connection: a DSL modem, cable modem, or fiber modem.

, NETGEAR recommends that you connect

only the

Specify a Cable or Fiber Connection Without a Login Requirement

If you want to manually configure the cable or fiber connection settings, use the information that your ISP gave you to connect to your Internet service. If you cannot find this information, contact your ISP. Entering incorrect information might prevent the modem router from connecting to the Internet.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Note: If you must configure the IPTV interface, first use the following

procedure to configure the Internet interface. Then, repeat the procedure to configure the IPTV interface.

 To view or specify the settings for a cable or fiber Internet connection that does not

require a login:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. Type http://www

.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin.

The default password is

password. The user name and

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select Internet.

The Internet Setup page displays.

6. From the Select Country menu, select the country in which you use the modem router.

The Select Country menu is not available in all countries and might be masked out.

7. From the Select Internet Service Provider menu, select the Internet service provider (ISP)

that you are using. If your ISP is not in the menu, select Other.

8. Select the virtual interface:

• Internet interface. From the menu above the Enable This Interface check box,

leave the default menu selection at Internet. In most situations, you only need to configure the Internet interface.

• IPTV interface. From the menu above the Enable This Interface check box, select

IPTV.

If you use an IPTV device, you might need to configure the IPTV interface.

9. Make sure that the Enable This Interface check box is selected.

10. Scroll down to the Does your Internet connection require a login? section and select the No

radio button. As an example, the following figure shows the settings that display when you configure a

cable or fiber connection for the Internet interface and your Internet connection does not require a login.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

These settings do not apply.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

11. Enter the cable or fiber settings as described in the following table.

Field Description

Transfer Mode DSL Mode Multiplexing Method VPI VCI Use VLANID Select the Use VLANID check box and enter the VLAN ID, as indicated by

Unless you changed the physical WAN interface settings so that the modem router must use the Ethernet WAN interface (see Change the

Physical WAN Connection Preference on page 194) these settings are not

disabled. However, these settings do not apply to a cable or fiber connection and you can ignore them.

your ISP

A VLAN ID might be required if you subscribe to both Internet service and

IPTV service. If your ISP did not provide you with a VLAN ID, leave the VLANID check box cleared, which is the default setting.

For information about setting up VLAN tag groups, see Set Up a Bridge for

a VLAN Tag Group on page 198.

Use

Priority (802.1p) If your ISP provided you with a VLAN ID and a priority value, enter the

priority value, which is a number from 0 to7. You can enter a priority value only in combination with a VLAN ID. If your

ISP did not provide you with a priority value, leave the default setting (0).

Bridge Mode (bind LAN4 to W

AN2)

Account Name (If Required) Enter the account name, as indicated by your ISP. This name might also be

Domain Name (If Required) Enter the domain name, as indicated by your ISP.

Internet IP Address

Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically

Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your

This setting is an option that applies to the IPTV interface only port 4 to the IPTV interface (that is, the WAN2 virtual interface), select the Bridge Mode (bind LAN4 to WAN2) check box.

For more information, see Enable Bridge Mode for an IPTV Device on page 200.

called the host name. If your ISP did not provide you with an account name or host name, leave

this field blank.

If your ISP did not provide you with a domain name, leave this field blank.

assigns these addresses.

ISP assigned you for static IP address service. router to which your modem router connects.

The gateway is the ISP

. To bind LAN

Use IP over

ATM (IPoA) Enter the IP address, IP subnet mask, and gateway IP address that your

ISP assigned you for IPoA service. your modem router connects.

The gateway is the ISP router to which

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description Domain Name Server (DNS) Address

The DNS server is used to look up site addresses based on their domain names. Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically

assigns this address.

Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses

to the modem router during login, select this option and enter the IP address of your ISP primary DNS server address is available, enter it also.

T (Network Address Translation)

NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NA

• Enable

• Disable. NA

exists.

. NA

T is enabled.

T is disabled.

This is the default setting. Leave this setting if no reason to disable NAT

. If a secondary DNS server

T setting:

Router MAC

The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened.

fic only from the MAC address of that computer. This feature allows your modem router to use your

traf computer’s MAC address (also called cloning).

Use Default Address Use the default MAC address. Use Computer MAC Address The modem router captures and uses the MAC address of the computer

Use This MAC Address Enter the MAC address that you want to use. By default, the field displays

DHCP Options

Vendor Class Identifier String (option 60)

Client Identifier String (option 61)

Address

They accept

that you are now using. by the ISP.

the MAC address of the Internet port.

Enter the vendor class identifier (VCI) string, as indicated by your ISP. If your ISP did not provide you with a VCI string, leave this field blank.

Enter the client identifier (client ID) string, as indicated by your ISP. If your ISP did not provide you with a client ID string, leave this field blank.

ou must use the one computer that is registered

12. Click the Apply button.

Your settings are saved.

13. Click the Test

button to test your Internet connection.

If the NETGEAR website does not display within one minute, see Troubleshoot the

Internet Connection on page 276.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Specify a Cable or Fiber Connection With a Login Requirement and PPPoE Service

If you want to manually configure the cable or fiber connection settings, use the information that your ISP gave you to log in and connect to your Internet service. If you cannot find this information, contact your ISP. Entering incorrect information might prevent the modem router from connecting to the Internet.

Note: If you must configure the IPTV interface, first use the following

procedure to configure the Internet interface. Then, repeat the procedure to configure the IPTV interface.

 To view or specify the settings for a cable or fiber Internet connection that requires a

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. Type http://www

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select Internet.

The Internet Setup page displays.

6. From the Select Country menu, select the country in which you use the modem router.

The Select Country menu is not available in all countries and might be masked out.

7. From the Select Internet Service Provider menu, select the Internet service provider (ISP)

that you are using. If your ISP is not in the menu, select Other.

8. Select the virtual interface:

• Internet interface. From the menu above the Enable This Interface check box,

leave the default menu selection at Internet.

.routerlogin.net.

The default password is

password. The user name and

In most situations, you only need to configure the Internet interface.

• IPTV interface. From the menu above the Enable This Interface check box, select

IPTV.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

If you use an IPTV device, you might need to configure the IPTV interface.

9. Make sure that the Enable This Interface check box is selected.

10. Scroll down to the Does your Internet connection require a login? section and select the Y

radio button.

As an example, the following figure shows the settings that display when you configure a

cable or fiber connection for the Internet interface and your Internet connection requires a login.

These settings do not apply.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

11. Enter the cable or fiber settings as described in the following table.

Field Description

Transfer Mode DSL Mode Multiplexing Method VPI VCI Use VLANID Select the Use VLANID check box and enter the VLAN ID, as indicated by

Unless you changed the physical WAN interface settings so that the modem router must use the Ethernet WAN interface (see Change the

Physical WAN Connection Preference on page 194) these settings are not

disabled. However, these settings do not apply to a cable or fiber connection and you can ignore them.

your ISP

A VLAN ID might be required if you subscribe to both Internet service and

IPTV service. If your ISP did not provide you with a VLAN ID, leave the VLANID check box cleared, which is the default setting.

For information about setting up VLAN tag groups, see Set Up a Bridge for

a VLAN Tag Group on page 198.

Use

Priority (802.1p) If your ISP provided you with a VLAN ID and a priority value, enter the

priority value, which is a number from 0 to7. You can enter a priority value only in combination with a VLAN ID. If your

ISP did not provide you with a priority value, leave the default setting (0).

Bridge Mode (bind LAN4 to W

AN2)

Encapsulation For a PPP over Ethernet (PPPoE) connection, select PPPoE from the

Password Enter the password that you use to log in to your Internet service, as

Service Name (If Required) Enter the service name that you use to log in to your Internet service, as

This setting is an option that applies to the IPTV interface only port 4 to the IPTV interface (that is, the WAN2 virtual interface), select the Bridge Mode (bind LAN4 to WAN2) check box.

For more information, see Enable Bridge Mode for an IPTV Device on page 200.

menu.

Note: PPP over ATM (PPPoA) is not supported for a cable or fiber

connection.

indicated by your ISP This login name is often an email address.

indicated by your ISP

indicated by your ISP. Often, a service name is not required.

. To bind LAN

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Connection Mode Select how the Internet connection functions:

• Always On. Once the Internet connection is established, it remains on.

This is the default setting.

• Dial on Demand. When someone attempts to connect to the Internet,

the Internet connection is established. When the idle time-out period expires, the Internet connection is terminated.

• Manually Connect.

View , Renew, or Release a TCP/IP Internet Connection on page 232 or View, Connect, or Disconnect a PPPoE or PPPoA Internet Connection

on page 234).

Idle Timeout (In Minutes) If you select Dial on Demand from the Connection Mode menu, enter the

idle time-out period in minutes. The idle time-out specifies how long the modem router keeps the Internet

connection active when no one on the network is using the Internet connection. (When you disable the idle time-out, the connection is not terminated automatically).

The default is 5 minutes.

You must connect to the Internet manually (see

To disable the idle time-out, enter 0.

Internet IP Address

Get Dynamically from ISP Your ISP uses DHCP to assign your IP address. Your ISP automatically

assigns these addresses.

Use Static IP Address Enter the IP address, IP subnet mask, and gateway IP address that your

ISP assigned you for static IP address service. router to which your modem router connects.

Domain Name Server (DNS)

The DNS server is used to look up site addresses based on their domain names. Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers. Your ISP automatically

Use These DNS Servers If you know that your ISP does not automatically transmit DNS addresses

T (Network Address Translation)

NAT allows computers on your home network to share the modem router Internet connection. NAT is enabled by default because it is required in most situations. Select the NA

• Enable

• Disable. NA

exists.

. NA

T is enabled.

T is disabled.

Address

assigns this address.

to the modem router during login, select this option and enter the IP address of your ISP primary DNS server address is available, enter it also.

This is the default setting. Leave this setting if no reason to disable NAT

The gateway is the ISP

. If a secondary DNS server

T setting:

Router MAC

The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the MAC address of the network interface card in your computer when your account is first opened.

fic only from the MAC address of that computer. This feature allows your modem router to use your

traf computer’s MAC address (also called cloning).

Use Default Address

Address

They accept

Use the default MAC address.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Use Computer MAC Address The modem router captures and uses the MAC address of the computer

that you are now using. You must use the one computer that is registered by the ISP.

Use This MAC Address

Enter the MAC address that you want to use. By default, the field displays the MAC address of the Internet port.

12. Click the Apply button.

Your settings are saved.

13. Click the Test

button to test your Internet connection.

If the NETGEAR website does not display within one minute, see Troubleshoot the

Internet Connection on page 276.

Specify an IPv6 Internet Connection

If you want to use an IPv6 Internet connection, you must specify the settings manually. NETGEAR genie does not detect an IPv6 Internet connection automatically.

IPv6 Internet Connections and IPv6 Addresses

The modem router can support an IPv6 Internet connection through the following connection types:

• Auto Detect. For more information, see Set Up an IPv6 Connection Through Auto Detect

on page 76.

• 6to4 tunnel. For more information, see Set Up an IPv6 6to4 Tunnel Connection on

page 78.

• Pass-through. For more information, see Set Up an IPv6 Pass-Through Connection on

page 79.

• Fixed. For more information, see Set Up an IPv6 Fixed Connection on page 80.

• DHCP. For more information, see Set Up an IPv6 DHCP Connection on page 82.

• PPP over Ethernet. For more information, see Set Up an IPv6 PPPoE Connection on

page 84.

• Auto Config. For more information, see Set Up an IPv6 Connection Through Auto Config

on page 86.

• 6rd tunnel. For more information, see Set Up an IPv6 6rd Tunnel Connection on

page 88.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Which connection type you must use depends on your IPv6 ISP. Follow the directions that your IPv6 ISP gave you.

• If your ISP did not provide details, use the 6to4 tunnel connection type (see Set Up an IPv6 6to4 Tunnel Connection on page 78).

• If you are not sure what type of IPv6 connection the modem router uses, use the Auto

Detect connection type, which lets the modem router detect the IPv6 type that is in use (see Set Up an IPv6 Connection Through Auto Detect on page 76).

• If your Internet connection does not use PPPoE, DHCP, a fixed IP address, or

pass-through but is IPv6, use the

Auto Config connection type, which lets the modem

router autoconfigure its IPv6 connection (see Set Up an IPv6 Connection Through Auto

Config on page 86).

When you enable IPv6 and select any connection type other than IPv6 pass-through, the modem router starts the stateful packet inspection (SPI) firewall function on the WAN interface.

The modem router creates connection records and checks every inbound IPv6 packet. If the inbound packet is not destined to the modem router itself and the modem router does not expect to receive such a packet, or the packet is not in the connection record, the modem router blocks this packet. This function works in two modes: In secured mode, the modem router inspects both TCP and UDP packets. In open mode, the modem router inspects UDP packets only.

IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by

ou can reduce any four-digit group of zeros within an IPv6 address to a single zero

colons.

or omit it. The following errors invalidate an IPv6 address:

• More than eight groups of hexadecimal quartets

• More than four hexadecimal characters in a quartet

• More than two colons in a row

Set Up an IPv6 Connection Through Auto Detect

If you are not sure what type of IPv6 connection the modem router uses, use the Auto Detect connection type, which lets the modem router detect the IPv6 type that is in use.

 To set up an IPv6 Internet connection through auto detection:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

.routerlogin.net.

The default password is

password. The user name and

4. Click the OK button.

The BASIC Home page displays.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

5. Select ADVANCED > Advanced Setup > IPv6.

The IPv6 page displays.

6. From the Internet Connection Type menu, select Auto Detect.

The modem router automatically detects the information in the following fields:

• Connection Type. This field indicates the connection type that is detected.

• Router’

for the modem router’s W

s IPv6 Address on WAN. This field shows the IPv6 address that is acquired

AN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.

• Router

for the modem router’s LAN interface.

’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired

The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.

7. Select an IP Address Assignment radio button:

• Use DHCP Server. T

home network (the LAN) through a DHCP server

he modem router assigns IPv6 addresses to the devices on your

. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCPv6 client function.

• Auto Config.

8. To specify the interface ID for the IPv6 address of the modem router’s

This is the default setting.

LAN interface, select

the Use This Interface ID check box, and enter the interface ID. If you do not specify an ID here, the modem router generates one automatically from its

MAC address.

9. Click the Apply button.

Your settings are saved.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Set Up an IPv6 6to4 Tunnel Connection

With an IPv6 connection, your modem router creates a 6to4 tunnel to a remote relay router. Make sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel settings for the IPv6 connection.

Note: Follow the directions that your IPv6 ISP gave you.

 To set up an IPv6 Internet connection by using a 6to4 tunnel:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin

The default password is password.

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select ADVANCED > Advanced Setup > IPv6

The IPv6 page displays.

6. From the Internet Connection Type menu, select

The user name and

6to4 Tunnel.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The modem router automatically detects the information in the Router’s IPv6 Address On LAN field. This field shows the IPv6 address that is acquired for the modem router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.

7. Select a Remote 6to4 Relay Router radio button:

• Auto.

the Internet.

• Static IP Address

Your modem router uses any remote relay modem router that is available on

This is the default setting.

. Enter the static IPv4 (not IPv6) address of the remote relay

modem router. Your IPv6 ISP usually provides this address.

8. Select an IPv6 Domain Name Server (DNS) Address radio button:

• Get Automatically from ISP.

The ISP’s DHCP server automatically assigns IPv6

DNS server addresses.

• Use These DNS Servers. Enter the static IPv6 (not IPv4) DNS server addresses that

your ISP provided to you.

9. Select an IP Address Assignment radio button:

• Use DHCP Server. The modem router assigns IPv6 addresses to the devices on your

home network (the LAN) through a DHCP server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCPv6 client function. This is the default setting.

he modem router automatically configures its IPv6 address based on the

• Auto Config.

IPv6 protocol.

10. To specify the interface ID for the IPv6 address of the modem router’s LAN interface, select

the Use This Interface ID

check box, and enter the interface ID.

If you do not specify an ID here, the modem router generates one automatically from its MAC address.

11. Click the Apply button.

Your settings are saved.

Set Up an IPv6 Pass-Through Connection

In IPv6 pass-through mode, the modem router works as a Layer 2 Ethernet switch with two ports (LAN and WAN Ethernet ports) for IPv6 packets. The modem router does not process any IPv6 header packets.

Note: Follow the directions that your IPv6 ISP gave you.

 To set up an IPv6 pass-through Internet connection:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

A login window opens.

.routerlogin.net.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

3. Enter the modem router user name and password.

The user name is admin. The default password is

password. The user name and

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select ADVANCED >

Advanced Setup > IPv6.

The IPv6 page displays.

6. From the Internet Connection Type

menu, select Pass Through.

The page adjusts, but no additional fields display.

7. Click the Apply button.

Your settings are saved.

Set Up an IPv6 Fixed Connection

A fixed IPv6 connection is based on a static or fixed IPv6 address that your IPv6 ISP gave

you.

Note: Follow the directions that your IPv6 ISP gave you.

 To set up a fixed IPv6 Internet connection:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin.

The default password is

password. The user name and

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select ADVANCED >

Advanced Setup > IPv6.

The IPv6 page displays.

6. From the Internet Connection Type

menu, select Fixed.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

7. Configure the fixed IPv6 addresses for the WAN connection:

• IPv6 Address/Prefix Length.

The IPv6 address and prefix length of the modem

router WAN interface that your ISP provided to you.

• Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway for the modem

router’s W

AN interface that your ISP provided to you.

• Primary DNS. The primary DNS server that resolves IPv6 domain name records for

the modem router that your ISP provided to you.

• Secondary DNS. The secondary DNS server that resolves IPv6 domain name

records for the modem router that your ISP provided to you.

Note: If you do not specify the DNS servers, the modem router uses the DNS

servers that are configured for the IPv4 Internet connection on the Internet Setup page (see

Connection

8. Select

an IP Address Assignment radio button:

• Use DHCP Server. T

home network (the LAN) through a DHCP server

on page 47).

he modem router assigns IPv6 addresses to the devices on your

Manually Set Up an ADSL Internet

. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCPv6 client function. This is the default setting.

• Auto Config.

The modem router automatically configures its IPv6 address based on the

IPv6 protocol.

9. In the

IPv6 Address/Prefix Length fields, specify the static IPv6 address and prefix length

of the modem router’

s LAN interface.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

If you do not specify an address here, the modem router generates one automatically from its MAC address.

10. Click the Apply button.

Your settings are saved.

Set Up an IPv6 DHCP Connection

An IPv6 DHCP connection is based on a dynamic IPv6 address that a DHCPv6 server

assigns to the modem router.

Note: Follow the directions that your IPv6 ISP gave you.

 To set up an IPv6 Internet connection with a DHCP server:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin.

The default password is

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select ADVANCED >

Advanced Setup > IPv6.

The IPv6 page displays.

6. From the Internet Connection Type

menu, select DHCP.

password. The user name and

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The modem router automatically detects the information in the following fields:

• Router’s IPv6 Address On WAN. This field shows the IPv6 address that is acquired

for the modem router’s W

• Router

for the modem router’s LAN interface.

’s IPv6 Address On LAN. This field shows the IPv6 address that is acquired

The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.

7. If your IPv6 ISP gave you a specific host name, in the User Class (If Required) field,

enter the host name. If your IPv6 ISP did not give you a specific host name, you can leave this field blank.

8. To specify a domain name, in the

Domain Name (If Required) field, enter a domain name.

If your ISP gave you a specific domain name, enter it in this field. (For example, Earthlink Cable might require a host name of home

, and Comcast sometimes supplies a domain

name.) If your ISP did not give you a specific domain name, you can either leave this field blank

or enter the domain name of your IPv6 ISP. (Do not enter the domain name for the IPv4 ISP here.) For example, if your ISP’s mail server is mail.xxx.yyy

.zzz, enter xxx.yyy .zzz as

the domain name.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

9. Select an IP Address Assignment radio button:

• Use DHCP Server. T

he modem router assigns IPv6 addresses to the devices on your home network (the LAN) through a DHCP server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCPv6 client function. This is the default setting.

he modem router automatically configures its IPv6 address based on the

• Auto Config.

IPv6 protocol.

10. To specify the interface ID for the IPv6 address of the modem router’

s LAN interface, select

the Use This Interface ID check box, and enter the interface ID. If you do not specify an ID here, the modem router generates one automatically from its

MAC address.

11. Click the Apply button.

Your settings are saved.

Set Up an IPv6 PPPoE Connection

An IPv6 PPPoE connection is based on a dynamic IPv6 address that a PPPoE service

assigns to the modem router.

Note: Follow the directions that your IPv6 ISP gave you.

 To set up an IPv6 PPPoE Internet connection:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

A login window opens.

.routerlogin.net.

3. Enter the modem router user name and password.

The user name is admin.

The default password is

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select ADVANCED >

Advanced Setup > IPv6.

The IPv6 page displays.

6. From the Internet Connection Type

Manage the Internet Settings Manually

menu, select PPPoE.

password. The user name and

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The modem router automatically detects the information in the following fields:

• Router’s IPv6 Address On WAN. This field shows the IPv6 address that is acquired

for the modem router’s W

• Router

for the modem router’s LAN interface.

’s IPv6 Address On LAN. This field shows the IPv6 address that is acquired

The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.

7. In the Login field, enter the login information for the ISP connection.

This is usually the name that you use in your email address. For example, if your main mail account is JerAB@ISP.com, you would enter JerAB in this field. Some ISPs (such as Earthlink) require that you use your full email address when you log in. If your ISP requires your full email address, enter it in this field.

8. In the Password

field, enter the password for the ISP connection.

9. In the Service Name field, enter a service name.

If your ISP did not provide a service name, leave this field blank.

Note: The default setting of the Connection Mode menu is Always On to

provide a steady IPv6 connection. The modem router never terminates the connection. If the connection is terminated, for example, when the modem is turned off, the modem router attempts to reestablish the connection immediately after the PPPoE connection becomes available again.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

10. Select an IP Address Assignment radio button:

• Use DHCP Server. T

he modem router automatically configures its IPv6 address based on the

• Auto Config.

IPv6 protocol.

11. To specify the interface ID for the IPv6 address of the modem router’

s LAN interface, select

the Use This Interface ID check box, and enter the interface ID. If you do not specify an ID here, the modem router generates one automatically from its

MAC address.

12. Click the Apply button.

Your settings are saved.

Set Up an IPv6 Connection Through Auto Config

If your Internet connection does not use PPPoE, DHCP, a fixed IP address, or pass-through but is IPv6, use the Auto Config connection type, which lets the modem router autoconfigure its IPv6 connection.

 To set up an IPv6 Internet connection through auto-configuration:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

.routerlogin.net.

The default password is

password. The user name and

4. Click the OK button.

The BASIC Home page displays.

5. Select ADVANCED >

Advanced Setup > IPv6.

The IPv6 page displays.

6. From the Internet Connection Type

Manage the Internet Settings Manually

menu, select Auto Config.

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The modem router automatically detects the information in the following fields:

• Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired

for the modem router’s W

• Router

for the modem router’s LAN interface.

’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired

The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.

7. If your ISP gave you a specific host name, i

n the DHCP User Class (If Required) field,

enter the host name. If your ISP did not give you a specific host name, leave this field blank.

8. To specify a domain name, in the DHCP Domain Name (If Required) field, enter a domain

name. If your ISP gave you a specific domain name, enter it in this field. (For example, Earthlink

Cable might require a host name of

home, and Comcast sometimes supplies a domain

name.) If your ISP did not give you a specific domain name, you can either leave this field blank

or enter the domain name of your IPv6 ISP. (Do not enter the domain name for the IPv4 ISP here.) For example, if your ISP’s mail server is mail.xxx.yyy.zzz, enter xxx.yyy.zzz as the domain name.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

9. Select an IP Address Assignment radio button:

• Use DHCP Server. T

• Auto Config.

This is the default setting.

10. To specify the interface ID for the IPv6 address of the modem router’

s LAN interface, select

the Use This Interface ID check box, and enter the interface ID. If you do not specify an ID here, the modem router generates one automatically from its

MAC address.

11. Click the Apply button.

Your settings are saved.

Set Up an IPv6 6rd Tunnel Connection

The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider’s IPv4 network. 6rd uses the service provider’s own IPv6 address prefix. This limits the operational domain of 6rd to the service provider’s network and is under direct control of the service provider. The IPv6 service that is provided is equivalent to native IPv6.

The 6rd mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses that are assigned for use within the service provider’ automatic determination of IPv4 tunnel endpoints from IPv6 prefixes, enabling stateless operation of 6rd.

 To set up an IPv6 6rd tunnel connection:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

.routerlogin.net.

s network. This mapping allows for

A login window opens.

3. Enter the modem router user name and password.

The user name is admin.

The default password is

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select ADVANCED >

Advanced Setup > IPv6.

The IPv6 page displays.

6. From the Internet Connection Type

Manage the Internet Settings Manually

menu, select 6rd Tunnel.

password. The user name and

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The modem router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the modem router’s

LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available.

7. In the 6rd Configuration section, configure the 6rd settings:

• 6rd Prefix. Enter the IPv6 prefix that your ISP gave you.

• 6rd Prefix Length. Enter the IPv6 prefix length that your ISP gave you.

• 6rd Border Relay Address. Enter the border router

’s IPv4 address that your ISP

gave you.

• 6rd Address Mask Length. Enter the IPv4 mask length that your ISP gave you.

8. Select an IPv6 Domain Name Server (DNS) Address radio button:

• Get Automatically from ISP. The ISP’

s DHCP server automatically assigns IPv6

DNS server addresses.

• Use These DNS Servers. Enter the static IPv6 (not IPv4) DNS server addresses that

your ISP provided to you.

9. Select an IP Address Assignment radio button:

• Use DHCP Server. The modem router assigns IPv6 addresses to the devices on your

home network (the LAN) through a DHCP server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCPv6 client function. This is the default setting.

• Auto Config.

The modem router automatically configures its IPv6 address based on the

IPv6 protocol.

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

10. To specify the interface ID for the IPv6 address of the modem router’s LAN interface, select

the Use This Interface ID check box, and enter the interface ID. If you do not specify an ID here, the modem router generates one automatically from its

MAC address.

11. Click the Apply button.

Your settings are saved.

Manage the MTU Size

The maximum transmission unit (MTU) is the largest data packet a network device transmits.

MTU Concepts

When one network device communicates across the Internet with another, the data packets travel through many devices along the way. If a device in the data path uses a lower MTU setting than the other devices, the data packets must be split or “fragmented” to accommodate the device with the smallest MTU.

The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another.

Leave the MTU unchanged unless one of these situations occurs:

• You experience problems connecting to your ISP or other Internet service, and the

technical support of either the ISP or NETGEAR recommends changing the MTU setting. These web-based applications might require an MTU change:

- A secure website that does not open or displays only part of a web page

- Y

ahoo email

- MSN portal

- America Online’

• You use VPN and experience severe performance problems.

• You used a program to optimize MTU for performance reasons and now you are

experiencing connectivity or performance problems.

If you suspect an MTU problem, a common solution is to change the MTU to 1400. If you are willing to experiment, you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away. applications.

s DSL service

The following table describes common MTU sizes and

Manage the Internet Settings Manually

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Table 3. Common MTU sizes

MTU Application

1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE

or VPN and is the default value for NETGEAR modem routers, adapters, and switches. 1492 Used in PPPoE environments. 1472 Maximum size to use for pinging. (Larger packets are fragmented.) 1468 Used in some DHCP environments. 1460 Usable by AOL if you do not send or receive large email attachments, for example. 1436 Used in PPTP environments or with VPN. 1400 Maximum size for AOL DSL.

Change the MTU Size

WARNING:

An incorrect MTU setting can cause Internet communication problems. For example, you might not be able to access certain websites, frames within websites, secure login pages, or FTP or POP servers. Change the MTU only if you are sure that it is necessary for your ISP connection.

 To change the MTU size:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www.routerlogin.net.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin

The default password is password

. The user name and

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select ADV

ANCED > Setup > WAN Setup.

The WAN Setup page displays.

6. In the MTU Size field, enter a value from 616 to 1500.

The normal MTU value for most Ethernet networks is 1500 bytes, 1492 bytes for PPPoE connections, or 1436 for PPTP connections.

7. Click the Apply button.

Your change is saved.

Manage the Internet Settings Manually

4. Manage the WiFi Network Settings

This chapter describes how you can manage the WiFi network settings of the modem router. The chapter includes the following sections:

• Manage the Basic WiFi Settings and WiFi Security of the Main Network

• Use WPS to Add a Device to the WiFi Network

• Manage the Basic WiFi Settings and WiFi Security of the Guest Network

• Control the WiFi Radios

• Set Up a WiFi Schedule

• Manage the WPS Settings

• Manage Advanced WiFi Features

• Use the Modem Router as a WiFi Access Point

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Manage the Basic WiFi Settings and WiFi Security of the Main Network

The modem router comes with preset security. This means that the WiFi network name (SSID), network key (password), and security option (encryption protocol) are preset in the factory. The preset SSID and password are uniquely generated for every device to protect and maximize your WiFi security . You can find the preset SSID and password on the product label (see Bottom Panel Product Label on page 15).

IMPORTANT:

NETGEAR recommends that you do not change your preset security settings. If you decide to change your preset security settings, make a note of the new settings and store the note in a safe place where you can easily find it.

View or Change the Basic WiFi Settings

You can view or change the basic WiFi settings and WiFi security. The modem router simultaneously supports the 2.4 GHz band for 802.11b/g/n devices and the 5 GHz band for

802.11a/n/ac devices.

Tip: If you decide to change the WiFi settings of the modem router’

network, use a wired connection to avoid being disconnected when the new WiFi settings take ef

 To view or change the basic WiFi settings:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

A login window opens.

3. Enter the user name and password for the modem router.

The user name is admin. password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

.routerlogin.net.

The default password is

fect.

password. The user name and

s main

5. Select Wireless

Manage the WiFi Network Settings

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

6. View or change the basic WiFi settings and security settings.

The following table describes the fields on the Wireless Setup page.

Field Description Region Selection

Region From the menu, select the region in which the modem router operates.

Note: It might not be legal to operate the modem router in a region other than the regions

listed in the menu. If your country or region is not listed, check with your local government agency.

Wireless Network (2.4GHz b/g/n)

Enable SSID Broadcast

By default, the modem router broadcasts its SSID so that WiFi stations can detect the WiFi name (SSID) in their scanned network lists. Enable SSID Broadcast check box. Turning off the SSID broadcast provides additional WiFi security, but users must know the SSID to be able to join the WiFi network of the modem router.

To turn of

f the SSID broadcast, clear the

Manage the WiFi Network Settings

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Name (SSID) The SSID is the WiFi network name. If you did not change the SSID, the default SSID

displays. The default SSID is also printed on the product label (see Bottom Panel Product

Label on page 15).

Note: NETGEAR recommends that you do not change the default SSID. If you must

change the SSID, enter a 32-character (maximum), case-sensitive name in this field.

Channel From the Channel menu, select Auto for automatic channel selection or select an

individual channel.

Note: In some regions, not all channels are available. Do not change the channel unless

you experience interference (shown by lost connections or slow data transfers). If this situation occurs, experiment with different channels to see which one is the best.

Note: If you use multiple WiFi access points (APs), reduce interference by selecting

different channels for adjacent APs. NETGEAR recommends a channel spacing of four channels between adjacent APs (for example, use Channels 1 and 5, or 6 and 10).

Mode From the Mode menu, select one of the following modes:

• Up to 54 Mbps. Legacy mode.

devices to join the network but limits 802.11n devices to functioning at up to 54 Mbps.

• Up to 145 Mbps. Neighbor-friendly mode for reduced interference with neighboring

WiFi networks. network but limits 802.1 1n devices to functioning at up to 145 Mbps. This mode is the default mode.

• Up to 300 Mbps. Performance mode.

802.11b devices to join the network and allows 802.11n devices to function at up to 300 Mbps.

The default selection is Auto

This mode allows 802.1

1n, 802.11g, and 802.11b

1n, 802.11g, and 802.11b devices to join the

This mode allows 802.1

1n, 802.11g, and

Note: WEP security supports speeds of up to 54 Mbps. Even if your devices are capable

of a higher speed, WEP security limits their speed to 54 Mbps.

Manage the WiFi Network Settings

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description Security Options

This information applies to the 2.4 GHz WiFi network.

Note: NETGEAR recommends that you do not change your preset security settings (WPA2-PSK [AES]).

If you must change the WiFi security, select one of the following WiFi security options for the modem router’s WiFi network:

• None

• WEP. Wired Equivalent Privacy (WEP) security is a legacy authentication and data encryption mode

• WP

An open WiFi network that does not provide any security. Any WiFi device can join the network.

NETGEAR recommends that you do

that is superseded by WP Mbps from the Mode menu. For information about configuring WEP, see Configure WEP Legacy WiFi

Security on page 100.

A2-PSK [AES]. This type of security is the default setting and enables WiFi devices that support

A2 to join the modem router’s 2.4 GHz WiFi network. If you did not change the passphrase, the

default passphrase displays. The default passphrase is printed on the product label (see Bottom Panel

Product Label on page 15). WPA2 provides a secure connection but some older WiFi devices do not

detect WPA2 and support only WPA. If your network includes such older devices, select WPA-PSK [TKIP] + WP

NETGEAR recommends that you do not change the default passphrase. If you must change the passphrase, in the Passphrase field, enter a phrase of 8 to 63 characters. WiFi network, a user must enter this passphrase.

A-PSK [TKIP] + WPA2-PSK [AES]. This type of security enables WiFi devices that support either A or WPA2 to join the modem router’s 2.4 GHz WiFi network. However, WPA-PSK [TKIP] is less

WP secure than WPA2-PSK [AES] and limits the speed of WiFi devices to 54 Mbps.

To use this type of security, in the Passphrase field, enter a phrase of 8 to 63 characters. modem router’s WiFi network, a user must enter this passphrase.

A/WPA2 Enterprise.

server. For information about configuring WPA/WPA2 Enterprise, see Configure WPA/WPA2 Enterprise

WiFi Security on page 98.

A2-PSK [AES] security

A-PSK and WP

This type of security requires that your WiFi network can access a RADIUS

not use an open WiFi network.

A2-PSK. The WEP option displays only if you select Up to 54

o join the modem router’s

o join the

Wireless Network (5GHz 802.11a/n/ac)

Enable SSID Broadcast

Enable Video Network

Name (SSID) The SSID is the WiFi network name. If you did not change the SSID, the default SSID

If you want to stream high-definition video, select this check box. When this option is selected, the modem router uses video reliability algorithms to reduce jitter and packet loss during video presentations. If you do not stream videos, leave this check box cleared.

displays.

Label on page 15

Note: NETGEAR recommends that you do not change the default SSID. If you must

change the SSID, enter a 32-character (maximum), case-sensitive name in this field.

The default SSID is also printed on the product label (see Bottom Panel Product

o turn off the SSID broadcast, clear the

Manage the WiFi Network Settings

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

Field Description

Channel From the Channel menu, select Auto for automatic channel selection or select an

individual channel. The default channel depends on your selection from the Region menu.

Note: In some regions, not all channels are available. Do not change the channel unless

you experience interference (shown by lost connections or slow data transfers). If this situation occurs, experiment with different channels to see which one is the best.

Note: If you use multiple WiFi access points (APs), reduce interference by selecting

different channels for adjacent APs. NETGEAR recommends a channel spacing of four channels between adjacent APs.

Mode From the Mode menu, select one of the following modes:

• Up to 289 Mbps. Legacy mode.

devices to join the network but limits 802.1 1ac and 802.11na devices to functioning at up to 289 Mbps.

• Up to 600 Mbps. Neighbor-friendly mode for reduced interference with neighboring

WiFi networks. the network, allows 802.11na devices to function at up to 600 Mbps, and limits

802.11ac devices to functioning at up to 600 Mbps.

• Up to 1300 Mbps

802.11a devices to join the network and allows 802.11ac devices to function at up to 1300 Mbps.

The default mode depends on your selection from the Region menu.

This mode allows 802.1

. Performance mode.

This mode allows 802.11ac, 802.11na, and 802.11a

1ac, 802.11na, and 802.11a devices to join

This mode allows 802.1

1ac, 802.11na, and

Security Options

This information applies to the 5 GHz WiFi network.

Note: NETGEAR recommends that you do not change your preset security settings (WPA2-PSK [AES]).

If you must change the WiFi security, select one of the following WiFi security options for the modem router’

s WiFi network:

• None

• WP

An open WiFi network that does not provide any security. Any WiFi device can join the network.

NETGEAR recommends that you do

A2-PSK [AES]. WPA2 to join the modem router’s 2.4 GHz WiFi network. If you did not change the passphrase, the default passphrase displays. The default passphrase is printed on the product label (see Bottom Panel

Product Label on page 15). WPA2 provides a secure connection but some older WiFi devices do not

detect WPA2 and support only WPA. If your network includes such older devices, select WPA-PSK [TKIP] + WP

A-PSK [TKIP] + WPA2-PSK [AES]. This type of security enables WiFi devices that support either

A or WPA2 to join the modem router’s 2.4 GHz WiFi network. However, WPA-PSK [TKIP] is less

WP secure than WPA2-PSK [AES] and limits the speed of WiFi devices to 54 Mbps.

To use this type of security, in the Passphrase field, enter a phrase of 8 to 63 characters. modem router’s WiFi network, a user must enter this passphrase.

A/WPA2 Enterprise.

server. For information about configuring WPA/WPA2 Enterprise, see Configure WPA/WPA2 Enterprise

WiFi Security on page 98

This type of security is the default setting and enables WiFi devices that support

A2-PSK [AES] security

This type of security requires that your WiFi network can access a RADIUS

not use an open WiFi network.

o join the modem router’s

o join the

7. Click the Apply button.

Your settings are saved.

Manage the WiFi Network Settings

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

If you connected over WiFi to the network and you changed the SSID, you are disconnected from the network.

8. Make sure that you can reconnect over WiFi to the network with its new settings.

If you cannot connect over WiFi, check the following:

• If your computer or WiFi device is already connected to another WiFi network in your

area, disconnect it from that WiFi network and connect it to the WiFi network that the modem router provides. Some WiFi devices automatically connect to the first open network without WiFi security that they discover

• If your computer or WiFi device is trying to connect to your network with its old

settings (before you changed the settings), update the WiFi network selection in your computer or WiFi device to match the current settings for your network.

• Does your WiFi device display as an attached device? (See

View Devices Currently

on the Network on page 237.) If it does, it is connected to the network.

• Are you using the correct network name (SSID) and password?

Configure WPA/WPA2 Enterprise WiFi Security

Remote Authentication Dial In User Service (RADIUS) is an enterprise-level method for centralized Authentication, Authorization, and Accounting (AAA) management. To provide WPA/WPA2 enterprise WiFi security, the WiFi network that the modem router provides must be able to access a RADIUS server.

Note: WPS and WPA/WPA2 enterprise security cannot function together.

When you enable WPA/WPA2 enterprise security, WPS is disabled.

Tip: If you want to change the WiFi settings of the modem router’s main

network, use a wired connection to avoid being disconnected when the new WiFi settings take ef

 To configure WPA/WPA2 enterprise security:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

.routerlogin.net.

A login window opens.

3. Enter the user name and password for the modem router.

fect.

The user name is admin. password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select Wireless

The default password is

Manage the WiFi Network Settings

password. The user name and

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

The Wireless Setup page displays.

6. In the Security Options section, select the WPA/WPA2 Enterprise

radio button.

7. In the Security Options (WPA/WPA2 Enterprise) section, enter the settings as described in

the following table.

Field Description WPA Mode From the WPA Mode menu, select the enterprise mode:

• WPA2 [AES]

WiFi devices do not detect WPA2 and support only WP network includes such older devices, select WP A [TKIP] + WPA2 [AES] security.

• WPA [TKIP] +WPA2 [AES]. This type of security enables WiFi devices

that support either WP network.

. WPA2 provides a secure connection but some older

A. If your

A or WPA2 to join the modem router’s WiFi

Group Key Update Interval Enter the interval in seconds after which the RADIUS group key is updated.

The default interval is 3600 seconds.

RADIUS server IP Address Enter the IPv4 address of the RADIUS server to which the WiFi network

can connect.

RADIUS server Port Enter the number of the port on the modem router that is used to access

RADIUS server Shared Secret

the RADIUS server for authentication. Enter the shared secret (RADIUS password) that is used between the

modem router and the RADIUS server during authentication of a WiFi user.

The default port number is 1812.

8. Click the Apply button.

Your settings are saved.

9. Make sure that you can reconnect over WiFi to the network with its new security settings.

If you cannot connect over WiFi, check the following:

• If your computer or WiFi device is already connected to another WiFi network in your

• If your computer or WiFi device is trying to connect to your network with its old

settings (before you changed the settings), update the WiFi network selection in your computer or WiFi device to match the current settings for your network.

Manage the WiFi Network Settings

AC1600 WiFi VDSL/ADSL Modem Router Model D6400

• Does your WiFi device display as an attached device? (See View Devices Currently on the Network on page 237.) If it does, it is connected to the network.

• Are you using the correct network name (SSID) and password?

Configure WEP Legacy WiFi Security

Wired Equivalent Privacy (WEP) security is a legacy authentication and data encryption mode that is superseded by WPA-PSK and WPA2-PSK. WEP limits the WiFi transmission speed to 54 Mbps (the modem router is capable of speeds of up 300 Mbps).

Note: WPS and WEP security cannot function together. When you enable

WEP security, WPS is disabled.

Tip: If you want to change the WiFi settings of the modem router’s main

network, use a wired connection to avoid being disconnected when the new WiFi settings take ef

fect.

 To configure WEP security:

1. Launch a web browser from a computer or WiFi device that is connected to the network.

2. T

ype http://www

.routerlogin.net.

A login window opens.

3. Enter the user name and password for the modem router.

The user name is admin.

The default password is

password. The user name and

password are case-sensitive.

4. Click the OK button.

The BASIC Home page displays.

5. Select Wireless

The Wireless Setup page displays.

6. From the Mode menu, select Up to 54 Mbps .

The page adjusts to display the WEP radio button.

7. In the Security Options section, select the WEP radio button.

Manage the WiFi Network Settings

100

NETGEAR D6400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

AC1600 WiFi VDSL/ADSL Modem Router

Contents

Unpack Your Modem Router

Front Panel with LEDs

Back Panel with Ports, Buttons, and Connector

Right Side Panel with WPS and WiFi On/Off Buttons and USB Port

Bottom Panel Product Label

Position Your Modem Router

Connect to the Modem Router

Connect to the Modem Router Through an Ethernet Cable

Join the WiFi Network of the Modem Router

Types of Logins

Automatic Internet Setup

Set Up Your Modem Router for DSL Service

DSL Service

Cable the Modem Router for DSL Service and Access the Modem Router

Set Up Your Modem Router for Cable or Fiber Service

Log In to the Modem Router After Setup to View or Change Settings

Change the Language

Change the admin Password

Set Up Password Recovery

Let the Modem Router Automatically Update Its Firmware

Access the Modem Router with the NETGEAR genie App

Use the Internet Setup Wizard After Initial Setup

Manually Set Up an ADSL Internet Connection

Specify an ADSL Connection Without a Login Requirement

Specify an ADSL Connection with a Login Requirement and PPPoA or PPPoE Service

Manually Set Up a VDSL Internet Connection

Specify a VDSL Connection Without a Login Requirement

Specify a VDSL Connection with a Login Requirement and PPPoE Service

Manually Set Up a Cable of Fiber Internet Connection

Specify a Cable or Fiber Connection Without a Login Requirement

Specify a Cable or Fiber Connection With a Login Requirement and PPPoE Service

Specify an IPv6 Internet Connection

IPv6 Internet Connections and IPv6 Addresses

Set Up an IPv6 Connection Through Auto Detect

Set Up an IPv6 6to4 Tunnel Connection

Set Up an IPv6 Pass-Through Connection

Set Up an IPv6 Fixed Connection

Set Up an IPv6 DHCP Connection

Set Up an IPv6 PPPoE Connection

Set Up an IPv6 Connection Through Auto Config

Set Up an IPv6 6rd Tunnel Connection

Manage the MTU Size

MTU Concepts

Change the MTU Size

4. Manage the WiFi Network Settings

Manage the Basic WiFi Settings and WiFi Security of the Main Network

View or Change the Basic WiFi Settings

Configure WPA/WPA2 Enterprise WiFi Security

Configure WEP Legacy WiFi Security