NETGEAR D6400 User Manual
AC1600 WiFi VDSL/ADSL Modem Router
Model D6400
User Manual
August 2015
202-11485-05
350 East Plumeria Drive
San Jose, CA 95134
USA
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Support
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and use it to register your product at
https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR
recommends registering your product through the NETGEAR website.
For product updates and web support, visit http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are
used for reference purposes only.
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Contents
Chapter 1 Hardware Overview of the Modem Router
Chapter 2 Install and Access the Modem Router and Its Network
Unpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Front Panel with LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Back Panel with Ports, Buttons, and Connector . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Right Side Panel with WPS and WiFi On/Off Buttons and USB Port . . . . . . . . . 14
Bottom Panel Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Position Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connect to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connect to the Modem Router Through an Ethernet Cable. . . . . . . . . . . . . . 18
Join the WiFi Network of the Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . 18
Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Automatic Internet Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Set Up Your Modem Router for DSL Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
DSL Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cable the Modem Router for DSL Service and Access the Modem Router . 22
Set Up Your Modem Router for Cable or Fiber Service. . . . . . . . . . . . . . . . . . . . 29
Log In to the Modem Router After Setup to View or Change Settings. . . . . . . 35
Change the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Set Up Password Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Let the Modem Router Automatically Update Its Firmware . . . . . . . . . . . . . . . . 39
Access the Modem Router with the NETGEAR genie App. . . . . . . . . . . . . . . . . . 40
Chapter 3 Manage the Internet Settings Manually
Use the Internet Setup Wizard After Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . 42
Manually Set Up an ADSL Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Specify an ADSL Connection Without a Login Requirement . . . . . . . . . . . . . 47
Specify an ADSL Connection with a Login Requirement and
PPPoA or PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Manually Set Up a VDSL Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Specify a VDSL Connection Without a Login Requirement . . . . . . . . . . . . . . 57
Specify a VDSL Connection with a Login Requirement and
PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Manually Set Up a Cable of Fiber Internet Connection . . . . . . . . . . . . . . . . . . . . 66
Specify a Cable or Fiber Connection Without a Login Requirement. . . . . . . 66
Specify a Cable or Fiber Connection With a Login Requirement
and PPPoE Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
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AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Specify an IPv6 Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
IPv6 Internet Connections and IPv6 Addresses. . . . . . . . . . . . . . . . . . . . . . . . 75
Set Up an IPv6 Connection Through Auto Detect . . . . . . . . . . . . . . . . . . . . . . 76
Set Up an IPv6 6to4 Tunnel Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Set Up an IPv6 Pass-Through Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Set Up an IPv6 Fixed Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Set Up an IPv6 DHCP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Set Up an IPv6 PPPoE Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Set Up an IPv6 Connection Through Auto Config . . . . . . . . . . . . . . . . . . . . . . 86
Set Up an IPv6 6rd Tunnel Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Manage the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
MTU Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Chapter 4 Manage the WiFi Network Settings
Manage the Basic WiFi Settings and WiFi Security of the Main Network. . . . . 93
View or Change the Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configure WPA/WPA2 Enterprise WiFi Security . . . . . . . . . . . . . . . . . . . . . . . 98
Configure WEP Legacy WiFi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Use WPS to Add a Device to the WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . 102
Use WPS with the Push Button Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Use WPS with the PIN Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Manage the Basic WiFi Settings and WiFi Security of the Guest Network. . . 105
Set Up and Enable a Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Configure WEP Legacy WiFi Security for the Guest WiFi Network. . . . . . . 108
Control the WiFi Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Use the WiFi On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Enable or Disable the WiFi Radios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Set Up a WiFi Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Manage the WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Manage Advanced WiFi Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Use the Modem Router as a WiFi Access Point. . . . . . . . . . . . . . . . . . . . . . . . . . 117
Chapter 5 Control Access to the Internet
Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Allow or Block Access to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Enable and Manage Network Access Control. . . . . . . . . . . . . . . . . . . . . . . . . 121
Manage Network Access Control Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Set Up Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Remove a Keyword or Domain from the Blocked List. . . . . . . . . . . . . . . . . . 128
Remove All Keywords and Domains from the Blocked List . . . . . . . . . . . . . 128
Specify a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Manage Simple Outbound Firewall Rules for Services and Applications. . . . . 130
Add an Outbound Firewall Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Add an Outbound Firewall Rule for a Custom Service or Application . . . . . 132
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AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Change an Outbound Firewall Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Remove an Outbound Firewall Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules . . . . . 136
Set Up Security Event Email Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Chapter 6 Optimize Performance
Optimize Traffic with Internet Access QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Manage Default and Custom QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
View the Default QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Create a Custom QoS Rule for an Application or Online Game . . . . . . . . . . 143
Create a Custom QoS Rule for a Modem Router LAN Port. . . . . . . . . . . . . . 145
Create a Custom QoS Rule for a MAC Address. . . . . . . . . . . . . . . . . . . . . . . . 146
Change a Default or Custom QoS Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Remove a QoS Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Remove All QoS Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Manage Wi-Fi Multimedia Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Manage Implicit Beamforming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Improve Network Connections with Universal Plug and Play . . . . . . . . . . . . . . 154
Chapter 7 Share a Storage Device
USB Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Connect a USB Device to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Access a Storage Device Connected to the Modem Router . . . . . . . . . . . . . . . 158
Back Up Windows Computers with ReadySHARE Vault . . . . . . . . . . . . . . . . . . . 159
Back Up Mac Computers with Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Set Up a USB Hard Drive on a Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Prepare to Back Up a Large Amount of Data . . . . . . . . . . . . . . . . . . . . . . . . . 160
Use Time Machine to Back Up onto a Storage Device. . . . . . . . . . . . . . . . . . 161
Manage Access to a Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Enable FTP Access Within Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
View Network Folders on a Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Add a Network Folder on a Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Change a Network Folder, Including Read and Write Access, on a USB Drive 168
Approve USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Safely Remove a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Chapter 8 Access Storage Devices Through the Internet
Set Up and Manage Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Your Personal FTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Set Up a New Dynamic DNS Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Specify a DNS Account That You Already Created. . . . . . . . . . . . . . . . . . . . .176
Access Storage Devices Through the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Set Up FTP Access Through the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Access Storage Devices Through the Internet with FTP . . . . . . . . . . . . . . . . 179
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AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Chapter 9 Use the Modem Router as a Media Server
Specify ReadyDLNA Media Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Play Media from a USB Device on TiVo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Chapter 10 Share a USB Printer
Install the Printer Driver and Cable the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 186
Download the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Install the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Use the Shared Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
View or Change the Status of a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Use the Scan Feature of a Multifunction USB Printer . . . . . . . . . . . . . . . . . . . . 190
Change NETGEAR USB Control Center Settings . . . . . . . . . . . . . . . . . . . . . . . . . 191
Change the NETGEAR USB Control Center Language . . . . . . . . . . . . . . . . . . 192
Specify the Time-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Chapter 11 Manage the WAN and LAN Network Settings
Change the Physical WAN Connection Preference. . . . . . . . . . . . . . . . . . . . . . . 194
Enable and Configure a VLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Set Up a Bridge for a Port Group or VLAN Tag Group . . . . . . . . . . . . . . . . . . . . 196
Set Up a Bridge for a Port Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Set Up a Bridge for a VLAN Tag Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Enable Bridge Mode for an IPTV Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Manage the WAN Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Manage IGMP Proxying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Manage NAT Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Manage the SIP Application-Level Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Manage the Modem Router’s LAN IP Address Settings. . . . . . . . . . . . . . . . . . . 205
Manage the Router Information Protocol Settings . . . . . . . . . . . . . . . . . . . . . . 207
Manage Reserved LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Reserve a LAN IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Change a Reserved IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Remove a Reserved IP Address Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Change the Modem Router’s Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Manage the DHCP Server Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Disable the Built-In DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Set Up and Manage Custom Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Set Up a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Change a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Remove a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Chapter 12 Manage the Modem Router and Monitor the Traffic
Update the Firmware of the Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Check for New Firmware and Update the Modem Router . . . . . . . . . . . . . . 219
Manually Upload New Firmware and Update the Modem Router . . . . . . . . 220
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AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Manage the Configuration File of the Modem Router. . . . . . . . . . . . . . . . . . . . 222
Back Up the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Restore the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Recover the admin Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Return the Modem Router to Its Factory Default Settings. . . . . . . . . . . . . . . . 224
Use the Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Erase the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
View the Status and Statistics of the Modem Router . . . . . . . . . . . . . . . . . . . . 226
View Information About the Modem Router and the Internet,
Modem, and WiFi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
View the Traffic Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
View, Renew, or Release a TCP/IP Internet Connection . . . . . . . . . . . . . . . . 232
View, Connect, or Disconnect a PPPoE or PPPoA Internet Connection . . . 234
Manage the Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
View and Manage the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Specify Which Activities Are Logged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
View Devices Currently on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Monitor and Meter Internet Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Start the Traffic Meter Without Traffic Volume Restrictions . . . . . . . . . . . . 238
View the Traffic Statistics and Traffic Status . . . . . . . . . . . . . . . . . . . . . . . . . 239
Restrict Internet Traffic by Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Restrict Internet Traffic by Connection Time . . . . . . . . . . . . . . . . . . . . . . . . . 242
Unblock the Traffic Meter After the Traffic Limit Is Reached . . . . . . . . . . . 244
Manage the Modem Router Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Remotely Access the Modem Router Using the genie App . . . . . . . . . . . . . . . . 246
Configure the Modem Router as a DSL Modem Only . . . . . . . . . . . . . . . . . . . . 246
Chapter 13 Use VPN to Access Your Network
Set Up a VPN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Specify VPN Service in the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Install OpenVPN Software on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . 250
Use a VPN Tunnel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Use VPN to Access the Modem Router’s USB Device and Media . . . . . . . . . . . 253
Use VPN to Access Your Internet Service at Home . . . . . . . . . . . . . . . . . . . . . . 254
Set Up VPN Client Internet Access in the Modem Router. . . . . . . . . . . . . . . 254
Block VPN Client Internet Access in the Modem Router. . . . . . . . . . . . . . . . 255
Use a VPN Tunnel to Access Your Internet Service at Home . . . . . . . . . . . . 256
Chapter 14 Manage Port Forwarding and Port Triggering
Manage Port Forwarding to a Local Server for Services and Applications. . . 258
Forward Incoming Traffic for a Default Service or Application . . . . . . . . . . 258
Add a Port Forwarding Rule with a Custom Service or Application. . . . . . . 259
Change a Port Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Remove a Port Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . 263
How the Modem Router Implements the Port Forwarding Rule . . . . . . . . . 264
Manage Port Triggering for Services and Applications . . . . . . . . . . . . . . . . . . . 264
7
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Add a Port Triggering Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Change a Port Triggering Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Disable or Remove a Port Triggering Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Specify the Time-Out Period for Port Triggering . . . . . . . . . . . . . . . . . . . . . 269
Disable Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . 271
Chapter 15 Troubleshooting
Quick Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Troubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Power LED Remains Solid Amber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Power LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
WiFi LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
You Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Troubleshoot the Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Troubleshoot the DSL Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Internet LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Obtain an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Troubleshoot PPPoE or PPPoA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Changes Are Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Troubleshoot the WiFi Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 281
Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Test the Path from Your Computer to a Remote Device. . . . . . . . . . . . . . . . 282
Appendix A Supplemental Information
Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
8
1. Hardware Overview of the Modem
Router
The NETGEAR® AC1600 WiFi VDSL/ADSL Modem Router Model D6400, in this manual
referred to as the modem router, delivers WiFi connection speeds up to
802.1 1n and up to 1300 Mbps on 5 GHz 802.11ac. Both 2.4 GHz and 5 GHz bands can be active
simultaneously .
and also supports cable or fiber Internet service.
The chapter contains the following sections:
• Unpack Your Modem Router
• Front Panel with LEDs
• Back Panel with Ports, Buttons, and Connector
• Right Side Panel with WPS and WiFi On/Off Buttons and USB Port
• Bottom Panel Product Label
Note: For more information about the topics that are covered in this manual,
The modem router is compatible with most major DSL Internet service providers
visit the support website at support.netgear.com.
1
300 Mbps on 2.4 GHz
1
Note: Firmware updates with new features and bug fixes are made
available from time to time at downloadcenter.netgear.com. You can
check for and download new firmware manually. If the features or
behavior of your product does not match what is described in this
guide, you might need to update your firmware.
Note: In this manual, the terms wireless and WiFi are interchangeable.
1. Actual data throughput and WiFi coverage will vary. Network conditions and environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data throughput rate and WiFi coverage. NETGEAR makes no express or implied
representations or warranties about this product’s compatibility with any future standards.
9
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Unpack Your Modem Router
Your package contains the following items.
Ethernet cable
Modem router
Power adapter
(varies by region)
Figure 1. Package contents for the modem router
Phone cable
DSL or ADSL filter
(varies by region)
Your package might contain more items. The filter or phone cable provided depends on the
region, and in some locations, a CD is included.
Hardware Overview of the Modem Router
10
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Front Panel with LEDs
The modem router displays status LEDs on the front panel.
Power LED
DSL LED
Internet LED
WiFi LED
USB LED
Figure 2. Modem router front panel view
Hardware Overview of the Modem Router
11
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
The following table describes the LEDs from right to left and their behavior. For information
about how to troubleshoot with the LEDs, see Troubleshoot with the LEDs on page 274.
Table 1. LED descriptions
LED Icon Description
Power
DSL
Internet
• Solid green. The power is on and the modem router is functioning normally.
• Solid amber. The modem router is booting. After about one minute and 10 seconds,
the Power LED turns solid green.
If the LED does not turn green, a power-on self-test (POST) failure occurred or the
modem router is malfunctioning. For more information, see Power LED Remains Solid
Amber on page 274.
• Blinking amber. The Reset
When you release the Reset
then turns green as the modem router resets to the factory defaults.
• Off.
• Solid green. The modem router is providing a DSL connection. In technical terms,
• Blinking green.
• Off.
• Solid green. The modem router is connected to the Internet.
• Solid amber. The modem router failed to connect to the Internet. For more
• Alternating green and amber.
• Off.
The modem router is not receiving power.
the DSL port is synchronized with an ISP’s network-access device.
The modem router is negotiating the best possible speed on the
DSL line.
The modem router is not negotiating the speed on the DSL line and is not
providing a DSL connection.
information, see Troubleshoot the Internet Connection on page 276
reached.
The modem router did not detect an Internet connection or functions in bridge
mode (that is, an external device handles the IP connection).
button on the back panel is pressed.
button, the Power LED blinks amber three times and
.
The traffic meter is enabled and the traf
fic limit was
WiFi
USB
• Solid blue. One or both WiFi radios are enabled and the modem router is providing
WiFi connectivity.
• Blinking blue. WPS (Wi-Fi Protected Setup) is active.
• Off. Both WiFi radios are disabled and the modem router is not providing WiFi
connectivity
wired connectivity.
• Solid blue. A USB device is connected to a USB port and is ready.
• Blinking blue. A USB device is connected to a USB port and is trying to connect.
• Off. No USB device is connected or someone clicked the Safely Remove Hardware
button, and it is now safe to remove the attached USB device.
. Y
ou can still plug an Ethernet cable into one of the LAN ports to get
Hardware Overview of the Modem Router
12
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Back Panel with Ports, Buttons, and Connector
The back panel of the modem router provides ports, buttons, and a DC power connector. The
following figure shows only part of the back panel.
USB
2.0 port
DSL port
Figure 3. Modem router back panel
Ethernet
LAN ports
Internet
port
Reset
button
Power
On/Off button
DC power
connector
Viewed from left to right, the back panel contains the following components:
• USB port. One USB 2.0 port. (Another USB 2.0 port is located on the right side panel.)
• DSL port. One RJ-1
ADSL or VDSL line. This port is colored gray
1 asynchronous DSL port for connecting the modem router to an
.
• Ethernet LAN ports. Four Gigabit Ethernet RJ-45 LAN ports to connect the modem
router to LAN devices. These ports are colored yellow.
• Internet port
. One Gigabit Ethernet RJ-45 port to connect the modem router to a fiber or
cable modem. This port is colored red.
Note: You can use either the DSL port or the Internet port for WAN connectivity.
You cannot use both simultaneously.
• Reset button. For information about using the
Reset button, see Use the Reset Button
on page 224.
• Power On/Off button. Press the Power On/Off button to provide power to the modem
router or to turn it of
f.
• DC power connector. Connect the power adapter that came in the product package to
the DC power connector.
Hardware Overview of the Modem Router
13
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Right Side Panel with WPS and WiFi On/Off Buttons and USB Port
The right side panel provides the WiFi On/Off button, the WPS button, and a USB port.
Figure 4. Modem router right side panel
The following table describes the buttons and port.
Table 2. Button and port descriptions
Button
or port
WiFi
On/Off
WPS
Icon Description
By default, the 2.4 GHz and 5 GHz WiFi radios are enabled. Pressing this button for three
seconds turns off both radios. Pressing the button again for three seconds turns on both
radios.
If you turn off the radios, the WiFi LED on the front panel turns off too. If you turn on the
radios, the WiFi LED on the front panel lights blue.
Pressing this button for three seconds activates WPS (Wi-Fi Protected Setup) to let you
add a WiFi device to the WiFi network without typing the WiFi password.
While WPS is active, the WiFi LED on the front panel blinks blue.
For more information about using WPS, see the following sections:
• Join the WiFi Network of the Modem Router on page 18
• Use WPS to Add a Device to the WiFi Network on page 102
WiFi On/Off button
WPS button
UBS 2.0 port
USB (n/a) One 2.0 USB port. (Another USB port is located on the back panel.)
Hardware Overview of the Modem Router
14
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Bottom Panel Product Label
The product label on the bottom panel of the modem router lists the login information, WiFi
network name (SSID) and password (network key), serial number, and MAC address of the
modem router.
WiFi network name (SSID)
Network Key (password)
Figure 5. Modem router product label
Serial number
MAC address
Hardware Overview of the Modem Router
15
2. Install and Access the Modem
Router and Its Network
This chapter describes how you can install and access the modem router and its network.
The chapter contains the following sections:
• Position Your Modem Router
• Connect to the Modem Router
• Types of Logins
• Automatic Internet Setup
• Set Up Your Modem Router for DSL Service
• Set Up Your Modem Router for Cable or Fiber Service
• Log In to the Modem Router After Setup to View or Change Settings
• Change the Language
• Change the admin Password
• Set Up Password Recovery
• Let the Modem Router Automatically Update Its Firmware
• Access the Modem Router with the NETGEAR genie App
2
16
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Position Your Modem Router
The modem router lets you access your network anywhere within the operating range of your
WiFi network. However, the operating distance or range of your WiFi connection can vary
significantly depending on the physical placement of your modem router. For example, the
thickness and number of walls the WiFi signal passes through can limit the range.
Additionally, other WiFi access points in and around your home might affect your modem
router’s signal. WiFi access points are routers, repeaters, WiFi range extenders, and any
other device that emits a WiFi signal for network access.
Position your modem router according to the following guidelines:
• Place your modem router near the center of the area where your computers and other
devices operate and within line of sight to your WiFi devices.
• Make sure that the modem router is within reach of an AC power outlet and near Ethernet
cables for wired computers.
• Place the modem router in an elevated location, minimizing the number walls and ceilings
between the modem router and your other devices.
• Place the modem router away from electrical devices such as these:
- Ceiling fans
- Home security systems
- Microwaves
- Computers
- Base of a cordless phone
- 2.4 GHz cordless phone
- 5 GHz cordless phone
• Place the modem router away from large metal surfaces, large glass surfaces, insulated
walls, and items such as these:
- Solid metal door
- Aluminum studs
- Fish tanks
- Mirrors
- Brick
- Concrete
If you are using adjacent access points, use dif
interference.
Install and Access the Modem Router and Its Network
17
ferent radio frequency channels to reduce
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Connect to the Modem Router
During and after installation, you can connect to the modem router’s network through a wired
or WiFi connection. If you set up your computer to use a static IP address, change the
settings of your computer so that it uses Dynamic Host Configuration Protocol (DHCP).
Connect to the Modem Router Through an Ethernet Cable
You can connect your computer to the modem router using an Ethernet cable and join the
modem router’s local area network (LAN).
To connect your computer to the modem router with an Ethernet cable:
1. Make sure that the modem router has power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer
3. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.
.
Your computer connects to the local area network (LAN).
your computer screen to notify you that an Ethernet cable is connected.
A message might display on
Join the WiFi Network of the Modem Router
Choose either the manual or the WPS method to add a WiFi device such as a computer,
iPhone, iPad, or gaming device to the WiFi network of the modem router.
Manual Method
To connect a device manually to the WiFi network of the modem router:
1. Make sure that the modem router has power (its Power LED is lit).
2. On the WiFi device that you want to connect to your modem router, open the software
application that manages your WiFi connections.
This software scans for all WiFi networks in your area.
3. Look for your network and select it.
If you did not change the name of your network during the setup process, look for the
default WiFi network name (SSID) and select it.
The default SSID is on the product label.
WiFi network name (SSID)
Network Key (password)
4. Enter the modem router password.
Install and Access the Modem Router and Its Network
18
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
The default WiFi password (also referred to as the network key or passphrase) is also on
the product label.
5. Click the Connect button.
The device connects to the WiFi network of the modem router.
Wi-Fi Protected Setup Method
Wi-Fi Protected Setup (WPS) is a standard for easily adding computers and other devices to
a home network while maintaining security. To use WPS (Push 'N' Connect), make sure that
all WiFi devices to be connected to the network are Wi-Fi certified and support WPS. During
the connection process, the client gets the security settings from the modem router so that
every device in the network supports the same security settings.
To use WPS to connect a device to the WiFi network of the modem router:
1. Make sure that the modem router has power (its Power LED is lit).
2. Check the WPS instructions for your computer or wireless device.
3. Press the WPS button on the side panel of the modem router for three seconds.
4. Within two minutes, press the WPS button on your WiFi device, or follow the WPS
instructions that came with the device.
The WPS process automatically sets up the device with the network password and
connects the device to the WiFi network of the modem router.
For more information, see Use WPS to Add a Device to the WiFi Network on page 102.
Types of Logins
Separate types of logins serve different purposes. This section describes the differences so
that you know which login to use when.
Types of logins:
• ISP login. The login that your Internet service provider (ISP) gave you logs you in to your
Internet service.
you cannot find this login information, contact your ISP.
• WiFi network key or password. Your modem router is preset with a unique WiFi
network name (SSID) and password for WiFi access.
label. Use this information to connect a WiFi device to the WiFi network of the modem
router.
• Modem router login.
as admin.
Your ISP gave you this login information in a letter or some other way. If
This information is on the product
This logs you in to the modem router interface from a web browser
Install and Access the Modem Router and Its Network
19
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Automatic Internet Setup
You can use NETGEAR genie to set up the modem router automatically, or you can use the
modem router’s web pages to set up the modem router manually. Automatic Internet setup
with NETGEAR genie functions with both types of Internet service that the modem router
supports:
• DSL service. If you install your modem router for DSL service (the modem router
supports ADSL and VDSL service), you can set up your modem router with NETGEAR
genie, which launches the first time that you set up the Internet connection for your
modem router. NETGEAR genie runs on any device with a web browser
For more information, see Set Up Your Modem Router for DSL Service on page 21.
• Cable or fiber service. If you install your modem router for cable or fiber service, you can
set up your modem router with NETGEAR genie, which launches the first time that you
set up the Internet connection for your modem router. NETGEAR genie runs on any
device with a web browser
.
.
For more information, see
page 29.
Note: After initial installation and setup, the NETGEAR genie Setup Wizard
is always accessible to assist you with setting up an installation with
DSL service or an installation with cable or fiber service. For more
information, see Use the Internet Setup Wizard After Initial Setup on
page 42.
Whether you install your modem router for DSL service or for cable or fiber service, you can
always use the modem router’s web pages to set up your modem router manually
Before you start the setup process, get your ISP information and make sure that the settings
that are described here are specified for the computers and devices in the network.
When your Internet service starts, your Internet service provider (ISP) typically gives you all
the information that you need to connect to the Internet. For DSL service, you might need the
following information to set up your modem router:
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this setting is rare)
Set Up Your Modem Router for Cable or Fiber Service on
.
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your computer
to access the Internet. When you start an Internet application, your modem router
automatically logs you in.
Install and Access the Modem Router and Its Network
20
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Set Up Your Modem Router for DSL Service
You can install your modem router for DSL service or for cable or fiber (Ethernet WAN)
service. If you use a DSL modem, follow the procedure that is described in Cable the Modem
Router for DSL Service and Access the Modem Router on page 22. If you use a cable or fiber
modem, follow the procedure that is described in Set Up Your Modem Router for Cable or
Fiber Service on page 29.
DSL Service
Make sure that your ADSL or VDSL service is active before you install the modem router.
You need the following information to install your DSL modem and connect to the Internet:
• DSL user name and password. This information is included in the welcome letter your
DSL ISP sent you when you signed up for your service. Record your DSL Internet service
account user name and password.
• Your telephone number or DSL account number. If you do not use voice service, you
can use your DSL account number in place of a phone number
.
If you do not know or cannot locate your DSL user name and password, call your DSL
Internet service provider (ISP). Be specific when speaking with your DSL Internet service
provider. For example, you could say, “I need my DSL service user name and password. Can
you help me?”
Note: If your provider says that they do not support NETGEAR services, tell
them that you need only your DSL user name and password; you do
not need support.
Install and Access the Modem Router and Its Network
21
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Cable the Modem Router for DSL Service and Access the Modem Router
The following figure shows the cabling of your modem router for DSL service.
Figure 6. Modem router cabling for DSL service
To connect your modem router to a DSL service:
1. Unplug your DSL modem’s power, leaving the DSL modem connected to the wall jack
for your Internet service.
2. If your DSL modem includes a battery backup, remove the battery.
3. Install an ADSL or DSL microfilter between the phone line and the phone.
The product package contains either an
4. Use a phone cable to connect the microfilter to the gray DSL port on the modem router.
The product package contains a phone cable.
5. If your DSL modem includes a battery backup, reinsert the battery
6. Plug in your DSL modem’s power and turn on your DSL modem.
Install and Access the Modem Router and Its Network
ADSL or a DSL microfilter.
.
22
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
7. Connect the power adapter to the modem router and plug it into an electrical outlet.
Wait for the Power LED
to light solid green, which takes about one minute.
8. If the Power LED does not light, press the Power On/Off button.
9. Wait for the WiFi LED
If the WiFi LED does not light, press the WiFi On/Off button
to light blue.
.
10. Check the DSL LED.
If the modem router is connected to a DSL service, the DSL LED
lights green.
11. Connect a computer to the modem router by one of the following methods:
• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet
LAN port on the modem router.
The product package contains a yellow Ethernet cable.
Your computer connects to the
modem router’s LAN.
• WiFi. Connect to the default WiFi network of the modem router:
a. On your computer or WiFi device, find and select the WiFi network.
The WiFi network name (SSID) is on the
product label.
b. Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Y
our computer or WiFi device connects to the modem router’
Note: If the computer is set to a static (fixed) IP address (this setting is
uncommon), either change the computer to obtain an IP address
automatically from the modem router through DHCP, or change the IP
address of the computer to a static IP address in the
192.168.0.2–192.168.0.254 range.
12. Launch a web browser
.
The Configuring the Internet Connection page displays.
s WiFi network.
Install and Access the Modem Router and Its Network
23
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
If the Configuring the Internet Connection page displays, skip to Step 14. If it does not
display, do the following:
a. In the address field of the web browser, enter www.routerlogin.net.
b. When prompted, enter admin for the user name and password for the password.
If the Configuring the Internet Connection page displays, skip to Step 14. If it still does not
display, see Step 13.
13. If the browser cannot display the web page, do the following:
• Make sure that the computer is connected to one of the four Ethernet LAN ports or
over WiFi to the modem router.
• Make sure that the Power LED
of the modem router is lit green.
• Make sure that your browser does not cache the previous page by closing and
reopening the browser.
• Clear the browser cache.
• If the computer is set to a static or fixed IP address (this setting is uncommon), either
change the computer to obtain an IP address automatically from the modem router
through DHCP
, or change the IP address of the computer to a static or fixed IP
address in the 192.168.0.2–192.168.0.254 range.
14. From the Country menu, select the country in which you use the modem router.
15. From the ISP menu, select the ISP that you are using.
If your ISP is not in the menu, select
Other.
16. Select the Ye
s radio button.
17. Click the Next button.
The Setup Wizard searches your Internet connection for servers and protocols to
determine your ISP configuration.
Install and Access the Modem Router and Its Network
24
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Note: If you are connected over WiFi to the modem router, you might be
disconnected during the setup process. If this situation occurs, just reconnect
to the modem router and refresh the modem router’s web page.
When the modem router is connected to the Internet, the Congratulations! page displays,
and you successfully completed the setup process.
If the Congratulations! page does not display, other pages might display and you might
need to provide more information, in which case you must continue with the next step.
The pages that display depend on your type of ISP connection and configuration.
18. (Only if you are using an ADSL connection and the following page displays) Specify a full
scan to let the Setup Wizard find the PVC protocol.
The page that displays might ask you if you need the Setup Wizard to do a full scan to
find the PVC protocol. If this page does not display, continue with the next step.
Install and Access the Modem Router and Its Network
25
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Do the following:
a. Select the Yes radio button.
b. Click the Next button.
The Setup Wizard performs a full scan, which might take up to six minutes.
19. (Only if the following page displays) Specify how to manage problems with the detection of
the Internet connection.
The page that might display states that a problem occurred while the wizard was
detecting the Internet connection. If this page does not display, continue with the next
step.
Note: The option for the Ethernet cable connection that is stated onscreen
applies to a cable or fiber Internet connection only (see Set Up Your
Modem Router for Cable or Fiber Service on page 29).
Take one of the following actions:
• If you already power cycled the DSL modem (see Step 1 through Step 6), do the
following:
a. Select the None of the above radio button.
b. Click the Next button.
Install and Access the Modem Router and Its Network
26
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
• If you did not yet power cycle the DSL modem, do the following:
a. Unplug your DSL modem’s power, leaving the DSL modem connected to the wall
jack for your Internet service.
b. If your DSL modem includes a battery backup, remove the battery.
c. Wait 10 seconds.
d. If your DSL modem includes a battery backup, reinsert the battery.
e. Plug in your DSL modem’s power and turn on your DSL modem.
f. Wait two minutes.
g. Select the
I just power cycled the modem and waited for 2 minutes radio
button.
h. Click the
Next button.
20. (Only if the following page displays) Specify how to manage problems with the detection of
the IP address for the Internet connection.
The page that might display states that a problem occurred while the wizard was
detecting the Internet connection IP address.
Take one of the following actions:
• If your ISP assigned you a fixed (static) IP address, do the following:
a. Select the Ye
b. Click the Next
s radio button.
button.
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AC1600 WiFi VDSL/ADSL Modem Router Model D6400
c. Enter the address information that your ISP gave you for your fixed IP address
configuration.
d. Click the Next button.
• If your ISP did not assign you a fixed IP address or you do not know if your ISP
assigned you a fixed IP address, do the following:
a. Select either the No or the I don’t know radio button.
b. Click the Next button.
c. Enter the MAC address of the computer or router with which you previously were
able to connect to the Internet.
You might find the MAC address on the product label of your device. Enter the
MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF
format.
d. Click the
Next button.
21. If the Congratulations! page still does not display and the modem router still does not
connect to the Internet, do the following:
a. Review all your settings.
Make sure that you selected the correct options and entered everything correctly.
b. Run the Setup Wizard one more time.
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AC1600 WiFi VDSL/ADSL Modem Router Model D6400
c. Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshoot the Internet Connection on page 276.
e. If problems persist, register your NETGEAR product and contact NETGEAR
technical support.
When the modem router connects to the Internet, you are prompted to download and install
the free NETGEAR Desktop genie app and the free ReadySHARE V
ault app.
Set Up Your Modem Router for Cable or Fiber Service
You can install your modem router for cable or fiber (Ethernet WAN) service or for DSL
service. If you use a cable or fiber modem, follow the procedure that is described in this
section. If you use a DSL modem, follow the procedure that is described in Cable the Modem
Router for DSL Service and Access the Modem Router on page 22.
The following figure shows the cabling of your modem router for cable or fiber service.
Figure 7. Modem router cabling for cable or fiber service
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AC1600 WiFi VDSL/ADSL Modem Router Model D6400
To connect your modem router to a cable or fiber service:
1. Unplug your cable or fiber modem’s power, leaving the modem connected to the wall
jack for your Internet service.
2. If your cable or fiber modem includes a battery backup, remove the battery.
3. Use an Ethernet cable to connect the cable or fiber modem to
the red Internet port on the
modem router.
4. If your cable or fiber modem includes a battery backup, reinsert the battery.
5. Plug in and turn on your cable or fiber modem.
6. Connect the power adapter to the modem router and plug it into an electrical outlet.
Wait for the Power LED
to light solid green, which takes about one minute.
7. If the Power LED does not light, press the Power On/Off button.
8. Wait for the WiFi LED
If the WiFi LED does not light, press the WiFi On/Off button
to light blue.
.
9. Connect a computer to the modem router by one of the following methods:
• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet
LAN port on the modem router.
The product package contains a yellow Ethernet cable.
Your computer connects to the
modem router’s LAN.
• WiFi. Connect to the default WiFi network of the modem router:
a. On your computer or WiFi device, find and select the WiFi network.
The WiFi network name (SSID) is on the
product label.
b. Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Y
our computer or WiFi device connects to the modem router’
s WiFi network.
Note: If the computer is set to a static (fixed) IP address (this setting is
uncommon), either change the computer to obtain an IP address
automatically from the modem router through DHCP, or change the IP
address of the computer to a static IP address in the
192.168.0.2–192.168.0.254 range.
10. Launch a web browser
.
The Configuring the Internet Connection page displays.
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