Netgear D6220-100UKS User Manual
AC1200 WiFi VDSL/ADSL
Modem Router
User Manual
Model D6220
June 2016
202-11615-01
350 E. Plumeria Drive
San Jose, CA 95134
USA
AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Support
Thank you for purchasing this NETGEAR product.You can visit www.netgear.com/support to register your
product, get help, access the latest downloads and user manuals , and join our comm unity.We recommend that
you use only official NETGEAR support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. An y non-NETGEAR
trademarks are used for reference purposes only.
2
Contents
Chapter 1 Hardware Overview of the Modem Router
Unpack Your Modem Router................................................................................10
Top Panel With LEDs...........................................................................................10
Back Panel With Ports, Buttons, and a DC Connector.........................................12
Bottom Panel Product Label................................................................................13
Chapter 2 Install and Access the Modem Router and Its Network
Position Your Modem Router................................................................................15
Connect to the Modem Router.............................................................................16
Connect to the Modem Router Through an Ethernet Cable............................16
Join the WiFi Network of the Modem Router...................................................16
Types of Logins...............................................................................................17
Automatic Internet Setup.................................................................................17
Set Up Your Modem Router for DSL Service.......................................................18
DSL Service....................................................................................................18
Cable the Modem Router for DSL Service and Access the Modem Router....19
Set Up the Modem Router for Cable Service.......................................................25
Log In to the Modem Router After Setup to View or Change Settings.................31
Change the Language.........................................................................................32
Let the Modem Router Automatically Update Its Firmware..................................33
Access the Modem Router With the NETGEAR genie App.................................34
Manual Method...........................................................................................16
Wi-Fi Protected Setup Method...................................................................17
Chapter 3 Manage the Internet Settings Manually
Use the Internet Setup Wizard After Initial Setup................................................36
Manually Set Up an ADSL Internet Connection...................................................41
Specify an ADSL Connection Without a Login................................................41
Specify an ADSL Connection With a Login and PPPoA or PPPoE Service....46
Manually Set Up a VDSL Internet Connection.....................................................51
Specify a VDSL Connection Without a Login..................................................51
Specify a VDSL Connection With a Login and PPPoE Service.......................56
Manually Set Up a Cable Internet Connection.....................................................60
Specify a Cable Connection Without a Login..................................................60
Specify a Cable Connection With a Login and PPPoA or PPPoE Service......65
Specify an IPv6 Internet Connection....................................................................69
IPv6 Internet Connections and IPv6 Addresses..............................................69
Use Auto Detect for an IPv6 Internet Connection...........................................70
Set Up an IPv6 6to4 Tunnel Internet Connection............................................72
Set Up an IPv6 Pass Through Internet Connection.........................................73
Set Up an IPv6 Fixed Internet Connection......................................................74
Set Up an IPv6 DHCP Internet Connection....................................................75
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Set Up an IPv6 PPPoE Internet Connection...................................................77
Use Auto Config for an IPv6 Internet Connection...........................................78
Set Up an IPv6 6rd Tunnel Connection...........................................................80
Manage the MTU Size.........................................................................................81
MTU Concepts................................................................................................81
Change the MTU Size.....................................................................................82
Chapter 4 Manage the Basic WiFi Network Settings
Manage the Basic WiFi Settings and WiFi Security of the Main Network............85
View or Change the Basic WiFi Settings.........................................................85
Configure WPA/WPA2 Enterpr ise WiFi Security..............................................91
Configure WEP Legacy WiFi Security.............................................................92
Use WPS to Add a Device to the WiFi Network...................................................94
Use WPS With the Push Button Method.........................................................94
Use WPS With the PIN Method.......................................................................95
Manage the Basic WiFi Settings and WiFi Security of the Guest Network..........96
Control the WiFi Radios.....................................................................................100
Use the WiFi On/Off Button...........................................................................100
Enable or Disable the WiFi Radios................................................................100
Chapter 5 Control Access to the Internet
Set Up Parental Controls...................................................................................103
Allow or Block Access to Your Network..............................................................104
Enable and Manage Network Access Control...............................................104
Manage Network Access Control Lists.........................................................106
Add Devices to or Remove Them From the Allowed List..............................106
Add Devices to or Remove Them From the Blocked List..............................108
Use Keywords to Block Internet Sites................................................................109
Set Up Blocking.............................................................................................109
Remove a Keyword or Domain From the Blocked List..................................111
Remove All Keywords and Domains From the Blocked List..........................111
Specify a Trusted Computer..........................................................................112
Manage Simple Outbound Firewall Rules for Services and Applications..........113
Add an Outbound Firewall Rule....................................................................113
Add an Outbound Firewall Rule for a Custom Service or Application...........115
Change an Outbound Firewall Rule..............................................................117
Remove an Outbound Firewall Rule..............................................................118
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules...........118
Set Up Security Event Email Notifications.........................................................120
Chapter 6 Optimize Performance
Optimize Traffic with QoS...................................................................................123
Manage Custom and Default QoS Priority Rules...............................................124
Set Up QoS for an Application or Online Game............................................124
Set Up QoS for a Modem Router LAN Port...................................................126
Set Up QoS for a MAC Address....................................................................128
Change a QoS Policy Rule............................................................................130
Delete a QoS Policy Rule..............................................................................130
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Delete All QoS Policy Rules..........................................................................131
Manage Wi-Fi Multimedia Quality of Service.....................................................131
Manage Beamforming........................................................................................132
Improve Network Connections With Universal Plug and Play............................133
Chapter 7 Share a Storage Device Attached to the Modem Router
USB Device Requirements................................................................................136
Connect a USB Device to the Modem Router....................................................136
Access a Storage Device Connected to the Modem Router..............................137
Access the Storage Device From a Windows Computer...............................137
Access the Storage Device From a Mac.......................................................137
Map a USB Device to a Windows Network Drive...............................................138
Back Up Windows Computers With ReadySHARE Vault...................................138
Manage Access to a Storage Device.................................................................139
Enable FTP Access Within Your Network...........................................................141
View Network Folders on a Device....................................................................143
Add a Network Folder on a Storage Device.......................................................144
Change a Network Folder , Including Read and Write Access, on a USB Drive..146
Approve Storage Devices...................................................................................148
Safely Remove a USB Device............................................................................149
Chapter 8 Manage Dynamic DNS and Access Storage Devices Through the
Internet
Set Up and Manage Dynamic DNS...................................................................152
Your Personal FTP Server.............................................................................152
Set Up a New Dynamic DNS Account...........................................................153
Specify a DNS Account That You Already Created.......................................154
Access Storage Devices Through the Internet...................................................155
Access Storage Devices From a Remote Computer.....................................156
Set Up FTP Access Through the Internet.....................................................156
Use FTP to Access Storage Devices Through the Internet...........................158
Chapter 9 Use the Modem Router as a Media Server
Specify ReadyDLNA Media Server Settings......................................................161
Play Media From a USB Device on TiVo............................................................161
Set Up the Modem Router to Work With TiVo...............................................162
Play Videos....................................................................................................162
Play Music or View Photos............................................................................163
Copy TiVo Files to a Computer......................................................................163
Chapter 10 Share a USB Printer
Install the Printer Driver and Cable the Printer..................................................165
Download the ReadySHARE Printer Utility........................................................165
Install the ReadySHARE Printer Utility..............................................................165
Use the Shared Printer......................................................................................167
Manually Connect and Print..........................................................................167
Print and Release the Printer........................................................................168
View or Change the Status of a Printer..............................................................168
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Use the Scan Feature of a Multifunction USB Printer........................................169
Manage the NETGEAR USB Control Center Settings.......................................170
Turn Off Automatic Startup of the NETGEAR USB Control Center...............170
Change the NETGEAR USB Control Center Language................................171
Specify the Time-Out.....................................................................................171
Chapter 11 Manage the WAN and LAN Network Settings
Change the Physical WAN Connection Preference...........................................173
Enable and Configure a VLAN...........................................................................173
Set Up a Bridge for a Port Group or VLAN Tag Group.......................................176
Set Up a Bridge for a Port Group..................................................................176
Set Up a Bridge for a VLAN Tag Group.........................................................177
Manage the WAN Security Settings...................................................................179
Set Up a Default DMZ Server............................................................................180
Manage NAT Filtering........................................................................................181
Manage the SIP Application-Level Gateway......................................................181
Manage IGMP Proxying.....................................................................................182
Manage the Modem Routers’s LAN IP Address Settings..................................182
Manage the Router Information Protocol Settings.............................................183
Manage Reserved LAN IP Addresses...............................................................184
Reserve a LAN IP Address...........................................................................184
Change a Reserved IP Address....................................................................185
Remove a Reserved IP Address Entry..........................................................186
Manage the DHCP Server Address Pool...........................................................186
Disable the Built-In DHCP Server......................................................................187
Change the Modem Router’s Device Name.......................................................188
Set Up and Manage Custom Static Routes.......................................................189
Set Up a Static Route....................................................................................189
Change a Static Route..................................................................................190
Remove a Static Route.................................................................................191
Chapter 12 Manage the Modem Router and Monitor the Traffic
Update the Firmware of the Modem Router.......................................................193
Check for New Firmware and Update the Modem Router.............................193
Manually Upload New Firmware and Update the Modem Router.................194
Manage the Configuration File of the Modem Router........................................195
Back Up the Settings.....................................................................................195
Restore the Settings......................................................................................196
Change the admin Password.............................................................................196
Set Up Password Recovery...............................................................................197
Recover the admin Password............................................................................198
Return the Modem Router to Its Factory Default Settings.................................198
Use the Reset Button....................................................................................199
Erase the Settings.........................................................................................199
Disable LED Blinking or Tur n Off LEDs..............................................................200
View the Status and Statistics of the Modem Router.........................................201
View Information About the Modem Router and the Internet and WiFi
Settings.........................................................................................................201
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
View the Traffic Statistics...............................................................................205
Change the Traffic Statistics Polling Frequency.............................................207
View, Renew, or Release the TCP/IP Internet Connection............................207
View, Establish, or Terminate the PPPoE or PPPoA Internet Connection.....209
View Devices Currently on the Network.............................................................210
Manage the Activity Log.....................................................................................210
View, Email, or Clear the Logs......................................................................211
Specify Which Activities Are Logged.............................................................212
Monitor and Meter Internet Traffic......................................................................212
Start the Traffic Meter Without Traffic Volume Restrictions............................212
View the Internet Traffic Volume and Statistics..............................................213
Restrict Internet Traffic by Volume.................................................................214
Restrict Internet Traffic by Connection Time..................................................216
Unblock the Traffic Meter After the Traffic Limit Is Reached..........................217
Manage the Modem Router Remotely...............................................................218
Use the Modem Router as a DSL Modem Only.................................................219
Chapter 13 Manage the Advanced WiFi Features
Set Up a WiFi Schedule.....................................................................................221
Manage the WPS Settings.................................................................................222
Manage Advanced WiFi Settings.......................................................................224
Use the Modem Router as a WiFi Access Point Only........................................225
Chapter 14 Use VPN to Access Your Network
Set Up a VPN Connection..................................................................................228
Specify VPN Service in the Modem Router...................................................228
Install OpenVPN Software on a Windows Computer....................................229
Install OpenVPN Software on a Mac Computer............................................231
Use a VPN Tunnel on a Windows Computer......................................................232
Use VPN to Access the Modem Router’s USB Device and Media From a Windo ws
Computer...........................................................................................................234
Use VPN to Access Your Internet Service at Home...........................................234
Set Up VPN Client Internet Access in the Modem Router............................234
Block VPN Client Internet Access in the Modem Router...............................235
Use a VPN Tunnel to Access Your Internet Ser vice at Home........................236
Chapter 15 Manage Port Forwarding and Port Triggering
Manage Port Forwarding to a Local Server for Services and Applications........238
Forward Incoming Traffic for a Default Service or Application.......................238
Add a Port Forwarding Rule With a Custom Service or Application..............239
Change a Port Forwarding Rule....................................................................241
Remove a Port Forwarding Rule...................................................................242
Application Example: Make a Local Web Server Public................................242
How the Modem Router Implements the Port Forwarding Rule....................243
Manage Port Triggering for Services and Applications......................................243
Add a Port Triggering Rule............................................................................244
Change a Port Triggering Rule......................................................................246
Remove a Port Triggering Rule.....................................................................247
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Specify the Time-Out for Port Trigger ing.......................................................247
Disable Port Triggering..................................................................................248
Application Example: Port Triggering for Internet Relay Chat........................249
Chapter 16 Troubleshooting
Quick Tips for Troubleshooting...........................................................................251
Troubleshoot With the LEDs...............................................................................252
Power LED Is Off...........................................................................................252
Power LED Remains Solid Amber.................................................................253
WiFi LED Is Off..............................................................................................253
You Cannot Log In to the Modem Router...........................................................253
Troubleshoot the Internet Connection................................................................254
Troubleshoot the DSL Link............................................................................254
DSL LED Is Solid Green...........................................................................254
DSL LED Is Blinking Green......................................................................254
DSL LED Is Off or Internet LED Is Off......................................................254
Internet LED Is Off........................................................................................255
Obtain an Internet IP Address.......................................................................255
Verify the PPPoE or PPPoA Connection.......................................................256
Reestablish the PPPoE or PPPoA Connection.............................................257
Troubleshoot Internet Browsing.....................................................................258
Changes Are Not Saved....................................................................................258
Troubleshoot the WiFi Connectivity....................................................................258
Troubleshoot Your Network Using the Ping Utility..............................................259
Test the LAN Path to Your Modem Router.....................................................259
Test the Path From Your Computer to a Remote Device...............................260
Appendix A Supplemental Information
Factory Settings.................................................................................................262
Technical Specifications.....................................................................................264
8
Hardware Overview of the Modem Router
The NETGEAR® AC1200 WiFi VDSL/ADSL Modem Router Model D6220, in this manual referred to as the
modem router, delivers combined WiFi connection speeds of up to A C1200 WiFi (300 Mbps1 on 2.4 GHz 802.11n
and about 900 Mbps2 on 5 GHz 802.11ac). Both 2.4 GHz and 5 GHz radios can be active simultaneously.
The modem router provides a USB port for central storage, backup , and streaming to e very device in your home .
Sharing content across your network is easy, from accessing stored photos and music to printing over WiFi.
Stream your stored media files anywhere on the network to DLNA screens. Use the free NETGEAR ReadySHARE
Vault app to back up your Windows computers to a USB hard drive connected to the modem router.
The modem router is compatible with most major DSL Internet service providers and also supports cable Internet
service.
The chapter contains the following sections:
• Unpack Your Modem Router on page 10
• Top Panel With LEDs on page 10
• Back Panel With Ports, Buttons, and a DC Connector on page 12
• Bottom Panel Product Label on page 13
1
For more information about the topics that are cov ered in this manual, visit the support website
Note
at netgear.com/support.
Firmware updates with new features and bug fixes are made available from time to time at
Note
downloadcenter.netgear.com.You can check for and download new firmware manually. If
the features or behavior of y our product does not match what is described in this guide, you
might need to update your firmware.
In this manual, the terms wireless and WiFi are interchangeable.Note
1. Maximum WiFi signal rate derived from IEEE standard 802.11 specifications. Actual data throughput and WiFi cov erage will vary. Network conditions
and environmental factors, including v olume of network traffic, building materials and construction, and network overhead, lo wer actual data throughput
rate and WiFi coverage. NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future
standards. 802.11ac 900 Mbps is 3x faster than 802.11n 300 Mbps.
2. Up to 900 Mbps WiFi speeds can be achieved when you are connecting to other 802.11ac 900 Mbps devices.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Unpack Your Modem Router
Your package contains the modem router, DSL microfilter, Ethernet cable, phone cab le , and pow er adapter
(localized to the country of sale).
Your package might contain more items.The filter or phone cable provided depends
Note
on the region. In some regions, a CD is included in the package.
Top Panel With LEDs
The status LEDs and buttons are located on the top panel of the modem router.
Figure 1. LEDs and buttons of the modem router
Hardware Overview of the Modem Router
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Table 1. LED and button descriptions
DescriptionLED
Power
• Solid green.The modem router is ready.
• Solid amber.The modem router is starting.
If the Power LED lights solid amber during any other time, a power-on self-test (POST) failure
or device malfunction occurred.
For more information, see Power LED Remains Solid Amber on page 253.
• Blinking amber.The modem router was reset to factory default settings and is restarting.
For more information, see Use the Reset Button on page 199.
• Off. Power is not supplied to the modem router.
For more information, see Power LED Is Off on page 252.
DSL
• Solid green.The modem router is connected to a DSL service and the DSL connection is ready .
• Blinking green.The modem router is negotiating the best possible speed on the DSL line.
• Off.The modem router is not connected to a DSL service or a DSL connection is not established.
Internet
WiFi
USB
• Solid green.The modem router detected an Internet connection.
• Solid amber.The modem router is not connected to a DSL or cable modem, or the modem
router did not detect an Internet connection.
For more information, see Troubleshoot the Internet Connection on page 254.
• Blinking green. Data is being transmitted over the Internet connection.
• Alternating green and amber.The traffic meter is enabled and the traffic limit was reached.
• Off.The modem router cannot connect to the Internet or the Internet connection failed.
For more information, see Internet LED Is Off on page 255.
• Solid green.The WiFi radios are operating.
• Blinking green.The modem router is sending or receiving WiFi traffic over a radio.
• Off. Both WiFi radios are off.
• Solid green. A USB device is connected and is ready.
• Blinking green. Data is being transmitted to or from the USB device.
• Off. No USB device is connected, or someone clicked the Safely Remove Hardware button
and it is now safe to remove the attached USB device.
Hardware Overview of the Modem Router
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Table 1. LED and button descriptions (Continued)
DescriptionLED
WiFi On/Off button
with WiFi LED
WPS button with
WPS LED
For information about turning off the LEDs, see Disable LED Blinking or Turn Off LEDs on page 200. If you
turn off the LEDs, the Power LED remains on.
Pressing this button for two seconds turns the 2.4 GHz and 5 GHz WiFi radios on and off.
If this LED is solid white, the WiFi radios are on. If this LED is off, the WiFi radios are turned off and
you cannot use WiFi to connect to the modem router.
For more information, see Control the WiFi Radios on page 100 and WiFi LED Is Off on page 253.
This button lets you use WPS to join the WiFi network without typing the WiFi password.The WPS
LED blinks white during this process and then lights solid white.
For more information, see Use WPS to Add a Device to the WiFi Network on page 94.
Back Panel With Ports, Buttons, and a DC Connector
The back panel of the modem router provides ports, buttons, and a DC power connector.
Figure 2. Modem router back panel
Viewed from left to right, the back panel contains the following components:
• DSL port. One RJ-11 DSL port for connecting the modem router to an ADSL or VDSL line.This port is
colored gray.
Use either the DSL port or the Internet port for WAN connectivity.Note
• USB port. One USB 2.0 port to connect a storage device.
• Ethernet LAN ports. Four Gigabit Ethernet RJ-45 LAN ports to connect the modem router to LAN
devices.These ports are colored yellow.
• Internet port. One Gigabit Ethernet RJ-45 WAN port to connect the modem router to a cable modem.
This port is colored red.
Use either the Internet port or the DSL port for WAN connectivity.Note
Hardware Overview of the Modem Router
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
• Reset button. For inf ormation about using the Reset button, see Return the Modem Router to Its Factory
Default Settings on page 198.
• Power On/Off button. Press the Power On/Off button to provide power to the modem router.
• DC power connector. Connect the power adapter that came in the product package to the DC power
connector.
Bottom Panel Product Label
The product label on the bottom panel of the modem router lists the login information, WiFi network name
(SSID) and password (network key), serial number, and MAC address of the modem router.
Figure 3. Modem router product label
Hardware Overview of the Modem Router
13
Install and Access the Modem Router and Its Network
This chapter describes how you can install and access the modem router and its network.
The chapter contains the following sections:
• Position Your Modem Router on page 15
• Connect to the Modem Router on page 16
• Set Up Your Modem Router for DSL Service on page 18
• Set Up the Modem Router for Cable Service on page 25
• Log In to the Modem Router After Setup to View or Change Settings on page 31
• Change the Language on page 32
• Let the Modem Router Automatically Update Its Firmware on page 33
• Access the Modem Router With the NETGEAR genie App on page 34
2
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Position Your Modem Router
The modem router lets you access your network anywhere within the operating r ange of your WiFi network.
However, the operating distance or range of your WiFi connection can vary significantly depending on the
physical placement of your modem router. For example, the thickness and number of walls the WiFi signal
passes through can limit the range.
Additionally, other WiFi access points in and around your home might affect your modem router’s signal.
WiFi access points are routers, repeaters, WiFi range extenders, and any other device that emits a WiFi
signal for network access.
Position your modem router according to the following guidelines:
• Place your modem router near the center of the area where your computers and other de vices operate
and within line of sight to your WiFi devices.
• Make sure that the modem router is within reach of an AC power outlet and near Ethernet cables for
wired computers.
• Place the modem router in an elevated location, minimizing the number w alls and ceilings betw een the
modem router and your other devices.
• Place the modem router away from electrical devices such as these:
- Ceiling fans
- Home security systems
- Microwaves
- Computers
- Base of a cordless phone
- 2.4 GHz cordless phone
- 5 GHz cordless phone
• Place the modem router away from large metal surfaces, large glass surfaces, insulated walls, and
items such as these:
- Solid metal door
- Aluminum studs
- Fish tanks
- Mirrors
- Brick
- Concrete
If you are using adjacent access points, use different radio frequency channels to reduce interference.
Install and Access the Modem Router and Its Network
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Connect to the Modem Router
During and after installation, you can connect to the modem router’s network through a wired or WiFi
connection. If you set up your computer to use a static IP address, change the settings of your computer
so that it uses Dynamic Host Configuration Protocol (DHCP).
Connect to the Modem Router Through an Ethernet Cable
You can connect your computer to the modem router using an Ethernet cable and join the modem router’s
local area network (LAN).
To connect your computer to the modem router with an Ethernet cable:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.
Your computer connects to the local area network (LAN). A message might display on your computer
screen to notify you that an Ethernet cable is connected.
Join the WiFi Network of the Modem Router
Choose either the manual or the WPS method to add a WiFi device such as a WiFi-enabled computer, an
iPhone, an iPad, another mobile device, or a gaming device to the WiFi network of the modem router.
Manual Method
On the WiFi-enabled computer or mobile de vice that y ou want to connect to the modem router, you can use
the software application that manages your WiFi connections.
To connect a WiFi-enabled computer or mobile device manually to the WiFi network of the
modem router:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2. On the WiFi-enabled computer or mobile device that you want to connect to your modem router, open
the software application that manages your WiFi connections.
This software scans for all WiFi networks in your area.
3. Look for the modem router’s network and select it.
If you did not change the name of the network during the setup process, look for the def ault WiFi network
name (SSID) and select it.The default SSID is on the label on the modem router.
4. Enter the modem router WiFi password.
Install and Access the Modem Router and Its Network
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
The default WiFi password (also referred to as the network key or passphrase) is also on the product
label.
5. Click the Connect button.
The device connects to the WiFi network of the modem router.
Wi-Fi Protected Setup Method
Wi-Fi Protected Setup (WPS) is a standard for easily adding computers and other devices to a home netw ork
while maintaining security .To use WPS (Push 'N' Connect), make sure that all WiFi de vices to be connected
to the network are Wi-Fi certified and support WPS. During the connection process, the client gets the
security settings from the modem router so that every device in the network supports the same security
settings.
To use WPS to connect a device to the WiFi network of the modem router:
1. Make sure that the modem router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your WiFi-enabled computer or mobile device.
3. Press the WPS button of the modem router for three seconds.
4. Within two minutes, press the WPS button on your WiFi-enabled computer or mobile device, or follow
the WPS instructions that came with the computer or device.
The WPS process automatically sets up the computer or de vice with the network password and connects
the computer or device to the WiFi network of the modem router.
For more information, see Use WPS to Add a Device to the WiFi Network on page 94.
Types of Logins
Separate types of logins serve different purposes.This section describes the differences so that you know
which login to use when.
Types of logins:
• ISP login.The login that your Internet service provider (ISP) gave you logs you in to your Internet
service.Your ISP gave you this login information in a letter or some other way. If you cannot find this
login information, contact your ISP.
• WiFi network key or passw ord.Your modem router is preset with a unique WiFi network name (SSID)
and password for WiFi access.This information is on the product label. Use this information to connect
a WiFi device to the WiFi network of the modem router.
• Modem router login.This logs you in to the modem router’s web pages from a web browser as admin.
Automatic Internet Setup
You can use the NETGEAR installation assistant to set up the modem router automatically or you can use
the modem router’s web pages to set up the modem router manually.The installation assistant launches
the first time that you set up the Internet connection for your modem router and runs on any device with a
web browser..
Install and Access the Modem Router and Its Network
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
The installation assistant functions with both types of Internet service that the modem router supports:
• DSL service.You can install your modem router for DSL service (the modem router supports ADSL
and VDSL service). For more information, see Set Up Your Modem Router for DSL Service on page
18.
• Cable service.You can install your modem router for cable service. For more information, see Set Up
the Modem Router for Cable Service on page 25.
After initial installation and setup, the NETGEAR Setup Wizard is always accessible
Note
to assist you with setting up an installation with DSL service or an installation with
cable service. For more information, see Use the Internet Setup Wizard After Initial
Setup on page 36.
Whether you install your modem router f or DSL service or for cable service, you can alw ays use the modem
router’s web pages to set up the modem router manually.
Before you start the setup process, get your ISP information and make sure that the settings that are
described here are specified for the computers and devices in the network.
When your Internet service starts, your Internet service provider (ISP) typically gives you all the inf ormation
that you need to connect to the Internet. For DSL service, you might need the following information to set
up your modem router:
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it.When your Internet connection is working,
you no longer need to launch the ISP login program on your computer to access the Internet.When you
start an Internet application, your modem router automatically logs you in.
Set Up Your Modem Router for DSL Service
You can install your modem router for DSL service or for cable service. If you use a DSL modem, follo w the
procedure that is described in Cable the Modem Router for DSL Service and Access the Modem Router on
page 19. If you use a cable modem, follow the procedure that is described in Set Up the Modem Router for
Cable Service on page 25.
DSL Service
Make sure that your ADSL or VDSL service is active before you install the modem router.You need the
following information to install your DSL modem and connect to the Internet:
• DSL user name and password.This information is included in the welcome letter that your DSL ISP
sent you when you signed up for your service. Record your DSL Internet service account user name
and password.
• Your telephone number or DSL account number. If you do not use voice service, you can use your
DSL account number in place of a phone number.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
If you do not know or cannot locate your DSL user name and password, call your DSL Internet service
provider (ISP). Be specific when speaking with your DSL Internet service provider. For example, you could
say, “I need my DSL service user name and password. Can you help me?”
If your provider says that they do not support NETGEAR services, tell them that you
Note
need only your DSL user name and password.You do not need support.
Cable the Modem Router for DSL Service and Access the Modem Router
The NETGEAR installation assistant can detect the type of ISP connection and presents pages on which
you can you enter the required inf ormation.The following procedure describes common steps that you must
follow for most ISPs, but also includes some uncommon steps that you might need to follow only for some
ISPs. Other uncommon steps such as configuring IPTV options and configuring DHCP Option 61 that are
required only for some ISPs are not included in the following procedure.
The following figure shows the cabling of your modem router for DSL service.
Figure 4. Modem router cabling for DSL service
To connect your modem router to a DSL service:
1. Install a DSL microfilter between the phone line and the phone.
The product package contains either a DSL microfilter.
2. Use a phone cable to connect the microfilter to the gray DSL port on the modem router.
The product package contains a phone cable.
3. Connect the power adapter to the modem router and plug it into an electrical outlet.
Wait for the Power LED to light solid green, which takes about one minute.
4. If the Power LED does not light, press the Power On/Off button.
5.
If the WiFi LED does not light, press the WiFi On/Off button .
6.
Check the DSL LED .
If the modem router is connected to a DSL service, the DSL LED lights green.
7. Connect a computer to the modem router by one of the following methods:
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet LAN port on
the modem router.
The product package contains a yellow Ethernet cable.
Your computer connects to the modem router’s LAN.
• WiFi. Connect to the default WiFi network of the modem router:
a. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name (SSID) is on the product label.
b. Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Your WiFi-enabled computer or mobile device connects to the modem router’s WiFi network.
If the computer is set to a static (fixed) IP address (this setting is uncommon), either
Note
change the computer to obtain an IP address automatically from the modem router
through DHCP, or change the IP address of the computer to a static IP address in
the 192.168.0.2–192.168.0.254 range.
8. Launch a web browser.
The modem router checks the Internet connection.
If the Configuring the Internet Connection page displays, skip to Step 11. If the page does not display,
see Step 9.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
9. If the Configuring the Internet Connection page does not display, do the following:
a. In the address field of the web browser, enter www.routerlogin.net.
b. When prompted, enter admin for the user name and password for the password.
If the Configuring the Internet Connection page displays, skip to Step 11. If the page still does not displa y,
see Step 10.
10. If the browser cannot display the web page, do the following:
a. Make sure that the computer is connected to one of the four Ethernet LAN ports or over WiFi to the
modem router.
b.
Make sure that the Power LED of the modem router is lit solid green.
c. Make sure that your browser does not cache the previous page by closing and reopening the
browser.
d. Clear the browser cache.
e. If the computer is set to a static (fixed) IP address (this setting is uncommon), either change the
computer to obtain an IP address automatically from the modem router through DHCP, or change
the IP address of the computer to a static IP address in the 192.168.0.2–192.168.0.254 range.
11. From the Country menu, select the country in which you use the modem router.
12. From the Internet Service Pro vider menu, select the Internet service provider (ISP) that you are using.
If your ISP is not in the menu, select Other.
13. Select the Yes radio button.
14. Click the Next button.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
When the modem router is connected to the Internet, the Congratulations! page displays, and you
successfully completed the setup process.The Congratulations! page that displays is similar to the one
that is shown in the following figure.
If the Congratulations! page does not yet display, other pages might display and you might need to
provide more information, in which case you must continue with Step 16.The pages that display depend
on your type of ISP connection and configuration.
15. Click the Next button.
You are prompted to download and install the free NETGEAR Desktop genie app and the free
ReadySHARE Vault app.
This step concludes a successful setup process. If you are connected to the Internet, you can ignore
Step 16 through Step 19.
We recommend that you change the default password that you use to log in to the
Note
modem router to a more secure password (see Change the admin P assw ord on page
196).We also recommend that you enable password recov ery (see Set Up Pass word
Recovery on page 197).
16. (Only if the page in the following figure displays) Specify a full scan to let the NETGEAR installation
assistant find the PVC protocol.
The page that might display asks you if y ou need the Setup Wizard (which is the same as the NETGEAR
installation assistant) to do a full scan to find the PVC protocol. If this page does not display, continue
with Step 17.
Do the following:
a. Select the Yes radio button.
b. Click the Next button.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
The NETGEAR installation assistant performs a full scan, which might take up to six minutes.
17. (Only if the page in the following figure displays) Specify how to manage problems with the detection
of the Internet connection.
The page that might display states that a problem occurred while the wizard was detecting the Internet
connection. If this page does not display, continue with Step 18.
Take one of the following actions:
• If you did not yet power cycle the modem router, do so now:
a. Unplug your modem router’s power, leaving the modem router connected to the wall jack for
your Internet service.
b. Wait 10 seconds.
c. Plug in your modem router’s power and turn on your modem router.
d. Wait two minutes.
e. Select the I just power cycled the modem and waited for 2 minutes radio button.
f. Click the Next button.
• If you do not need to power cycle the modem router, do the following:
a. Select the None of the above radio button.
b. Click the Next button.
The Ethernet cable information that is shown in the previous figure applies to a cable
Note
modem connection only.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
18. (Only if the page in the following figure displays) Specify how to manage problems with the detection
of the IP address for the Internet connection.
The page that might display states that a problem occurred while the wizard was detecting the Internet
connection IP address. If this page does not display, continue with Step 19.
Take one of the following actions:
• If your ISP assigned you a fixed (static) IP address, do the following:
a. Select the Yes radio button.
b. Click the Next button.
c. Enter the address information that your ISP gave you for your fixed IP address configuration.
d. Click the Next button.
• If your ISP did not assign you a fix ed IP address or you do not kno w if y our ISP assigned y ou a fix ed
IP address, do the following:
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
a. Select either the No or the I don’t know radio button.
b. Click the Next button.
c. Enter the MAC address of the computer or router with which you pre viously were able to connect
to the Internet.You might find the MAC address on the product label of your device. Enter the
MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF format.
d. Click the Next button.
19. If the Congratulations! page still does not display and the modem router still does not connect to the
Internet, do the following:
a. Review all y our settings and make sure that you selected the correct options and entered e verything
correctly.
b. Run the NETGEAR installation assistant one more time.
c. Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshoot the Internet Connection on page 254.
e. If problems persist, register your NETGEAR product and contact NETGEAR technical support.
Set Up the Modem Router for Cable Service
You can install your modem router for cable service or for DSL service. If you use a cable modem, follow
the procedure that is described in this section. If you use a DSL modem, f ollow the procedure that is described
in Cable the Modem Router for DSL Service and Access the Modem Router on page 19.
The NETGEAR installation assistant can detect the type of ISP connection and presents pages on which
you can you enter the required inf ormation.The following procedure describes common steps that you must
follow for most ISPs, but also includes some uncommon steps that you might need to follow only for some
ISPs. Other uncommon steps such as configuring IPTV options and configuring DHCP Option 61 that are
required only for some ISPs are not included in the following procedure.
The following figure shows the cabling of your modem router for cable service.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
Figure 5. Modem router cabling for cable service
To connect your modem router to a cable service:
1. Unplug your cable modem’ s power , lea ving the cable modem connected to the wall jac k for y our Internet
service.
2. If your cable modem includes a battery backup, remove the battery.
3. Use an Ethernet cable to connect the cable modem to the red Internet port on the modem router.
4. If your cable modem includes a battery backup, reinsert the battery.
5. Plug in and turn on your cable modem.
6. Connect the power adapter to the modem router and plug it into an electrical outlet.
Wait for the Power LED to light solid green, which takes about one minute.
7. If the Power LED does not light, press the Power On/Off button.
8.
If the WiFi LED does not light, press the WiFi On/Off button .
9. Connect a computer to the modem router by one of the following methods:
• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet LAN port on
the modem router.
The product package contains a yellow Ethernet cable.
Your computer connects to the modem router’s LAN.
• WiFi. Connect to the default WiFi network of the modem router:
a. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name (SSID) is on the product label.
b. Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Your WiFi-enabled computer or mobile device connects to the modem router’s WiFi network.
If the computer is set to a static (fixed) IP address (this setting is uncommon), either
Note
change the computer to obtain an IP address automatically from the modem router
through DHCP, or change the IP address of the computer to a static IP address in
the 192.168.0.2–192.168.0.254 range.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
10. Launch a web browser.
The modem router checks the Internet connection.
If the Configuring the Internet Connection page displays, skip to Step 13. If the page does not display,
see Step 11.
11. If the Configuring the Internet Connection page does not display, do the following:
a. In the address field of the web browser, enter www.routerlogin.net.
b. When prompted, enter admin for the user name and password for the password.
If the Configuring the Internet Connection page displays, skip to Step 13. If the page still does not displa y,
see Step 12.
12. If the browser cannot display the web page, do the following:
a. Make sure that the computer is connected to one of the four Ethernet LAN ports or over WiFi to the
modem router.
b.
Make sure that the Power LED of the modem router is lit solid green.
c. Make sure that your browser does not cache the previous page by closing and reopening the
browser.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
d. Clear the browser cache.
e. If the computer is set to a static (fixed) IP address (this setting is uncommon), either change the
computer to obtain an IP address automatically from the modem router through DHCP, or change
the IP address of the computer to a static IP address in the 192.168.0.2–192.168.0.254 range.
13. From the Country menu, select the country in which you use the modem router.
14. From the Internet Service Pro vider menu, select the Internet service provider (ISP) that you are using.
If your ISP is not in the menu, select Other.
15. Select the Yes radio button.
16. Click the Next button.
When the modem router is connected to the Internet, the Congratulations! page displays, and you
successfully completed the setup process.The Congratulations! page that displays is similar to the one
that is shown in the following figure.
If the Congratulations! page does not yet display, other pages might display and you might need to
provide more information, in which case you must continue with Step 18.The pages that display depend
on your type of ISP connection and configuration.
17. Click the Next button.
You are prompted to download and install the free NETGEAR Desktop genie app and the free
ReadySHARE Vault app.
This step concludes a successful setup process. If you are connected to the Internet, you can ignore
Step 18 through Step 20.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
We recommend that you change the default password that you use to log in to the
Note
modem router to a more secure password (see Change the admin P assw ord on page
196).We also recommend that you enable password recov ery (see Set Up Pass word
Recovery on page 197).
18. (Only if the page in the following figure displays) Specify how to manage problems with the detection
of the Internet connection.
The page that might display states that a problem occurred while the wizard was detecting the Internet
connection. If this page does not display, continue with Step 19.
Take one of the following actions:
• If you did not yet power cycle the modem router, do so now:
a. Unplug your modem router’s power, leaving the modem router connected to the cable modem.
b. Wait 10 seconds.
c. Plug in your modem router’s power and turn on your modem router.
d. Wait two minutes.
e. Select the I just power cycled the modem and waited for 2 minutes radio button.
f. Click the Next button.
• See if the Ethernet cable is not fully inserted or is inserted at the wrong place. If necessary, do the
following:
a. Fully insert the Ethernet cable in the correct port on the cable modem and in the red Internet
port on the modem router.
b. Select the I corrected a problem with the Ethernet cable radio button.
c. Click the Next button.
• If you do not need to power cycle the modem router or the Ethernet cable is already fully inserted in
the correct ports, do the following:
a. Select the None of the above radio button.
b. Click the Next button.
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AC1200 WiFi VDSL/ADSL Modem Router Model D6220
19. (Only if the page in the following figure displays) Specify how to manage problems with the detection
of the IP address for the Internet connection.
The page that might display states that a problem occurred during the detection of the Internet connection
IP address. If this page does not display, continue with Step 20.
Take one of the following actions:
• If your ISP assigned you a fixed (static) IP address, do the following:
a. Select the Yes radio button.
b. Click the Next button.
c. Enter the address information that your ISP gave you for your fixed IP address configuration.
d. Click the Next button.
• If your ISP did not assign you a fix ed IP address or you do not kno w if y our ISP assigned y ou a fix ed
IP address, do the following:
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