Netgear D3600, D6000 Instruction manual
N600 WiFi DSL Modem Router
Model D3600
AC750 WiFi DSL Modem Router
Model D6000
User Manual
December 2015
202-11386-02
350 East Plumeria Drive
San Jose, CA 95134
USA
N600 and AC750 WiFi DSL Modem Routers
Support
Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help,
access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR
support resources.
Conformity
For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are
used for reference purposes only.
2
Contents
Chapter 1 Hardware Overview of the Modem Router
Chapter 2 Install and Access the Modem Router and Its Network
Unpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Top Panel with LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Back Panel with Ports, Buttons, DC Connector, and Antennas. . . . . . . . . . . . . . 11
Bottom Panel Product Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Position Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Before You Connect to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
WiFi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
NETGEAR genie Setup Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Set Up Your Modem Router for DSL Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
DSL Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cable the Modem Router for DSL Service and Access the Modem Router . 19
Set Up Your Modem Router for Cable or Fiber Service. . . . . . . . . . . . . . . . . . . . 26
Log In to the Modem Router After Setup to View or Change Settings. . . . . . . 33
Change the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Let the Modem Router Automatically Update Its Firmware . . . . . . . . . . . . . . . . 36
Access the Modem Router with the NETGEAR genie App . . . . . . . . . . . . . . . . . . 37
Chapter 3 Manage the Internet Settings Manually
Use the Setup Wizard After Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Manually Set Up the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Specify an Internet Connection Without a Login. . . . . . . . . . . . . . . . . . . . . . . 44
Specify an Internet Connection That Uses a Login and PPPoE Service . . . . 47
Specify an Internet Connection That Uses a Login and PPPoA Service . . . . 50
Manage the MTU Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
MTU Concepts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Chapter 4 Manage the WiFi Network Settings
Manage the Basic WiFi Settings and WiFi Security of the Main Network. . . . . 56
View or Change the Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configure WEP Legacy WiFi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Use WPS to Add a Device to the WiFi Network . . . . . . . . . . . . . . . . . . . . . . . . . . 64
3
N600 and AC750 WiFi DSL Modem Routers
Use WPS with the Push Button Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Use WPS with the PIN Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Manage the WiFi Settings and WiFi Security of the Guest Network. . . . . . . . . 67
Set Up and Enable a Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Configure WEP Legacy WiFi Security for the Guest WiFi Network. . . . . . . . 71
Control the WiFi Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Use the WiFi On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Enable or Disable the WiFi Radios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Manage the WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Manage Advanced WiFi Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Manage Wi-Fi Multimedia Quality of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Chapter 5 Control Access to the Internet
Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Set Up Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Remove a Keyword or Domain from the Blocked List. . . . . . . . . . . . . . . . . . . 86
Remove All Keywords and Domains from the Blocked List . . . . . . . . . . . . . . 87
Specify a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Manage Simple Outbound Firewall Rules for Services and Applications. . . . . . 89
Add an Outbound Firewall Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Add an Outbound Firewall Rule for a Custom Service or Application . . . . . . 91
Change an Outbound Firewall Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Remove an Outbound Firewall Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules . . . . . . 95
Set Up a WiFi Access List and Manage WiFi Access . . . . . . . . . . . . . . . . . . . . . . . 97
Set Up and Enable a WiFi Access List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Change the Settings for a Device on the WiFi Access List . . . . . . . . . . . . . . . 98
Remove a Device From the WiFi Access List. . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Set Up Security Event Email Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Chapter 6 Share a Storage Device
USB Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Connect a USB Device to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Access a Storage Device Connected to the Modem Router . . . . . . . . . . . . . . . 105
Back Up Windows Computers with ReadySHARE Vault. . . . . . . . . . . . . . . . . . . 106
Back Up Mac Computers with Time Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Set Up a USB Hard Drive on a Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Prepare to Back Up a Large Amount of Data . . . . . . . . . . . . . . . . . . . . . . . . . 107
Use Time Machine to Back Up onto a Storage Device. . . . . . . . . . . . . . . . . . 107
Control Access to a Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Use FTP Within Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
View Network Folders on a Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Add a Network Folder on a Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Change a Network Folder, Including Read and Write Access, on a USB Drive 113
Safely Remove a USB Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
4
N600 and AC750 WiFi DSL Modem Routers
Chapter 7 Share a USB Printer
Install the Printer Driver and Cable the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 117
Download the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Install the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Use the Shared Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
View or Change the Status of a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Use the Scan Feature of a Multifunction USB Printer . . . . . . . . . . . . . . . . . . . . 121
Change NETGEAR USB Control Center Settings . . . . . . . . . . . . . . . . . . . . . . . . .122
Change the NETGEAR USB Control Center Language . . . . . . . . . . . . . . . . . .123
Specify the Time-out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Chapter 8 Access Storage Devices Through the Internet
Set Up and Manage Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Your Personal FTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Set Up Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Access Storage Devices Through the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Set Up FTP Access Through the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Access Storage Devices Through the Internet with FTP . . . . . . . . . . . . . . . . 129
Chapter 9 Manage the WAN and LAN Network Settings
Manage the ADSL Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Change the Type of Physical WAN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . 133
Manage the WAN Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Manage IGMP Proxying and VPN Pass-Through. . . . . . . . . . . . . . . . . . . . . . . . . 136
Manage NAT Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Manage the SIP Application-Level Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Manage the Modem Router’s LAN IP Address Settings. . . . . . . . . . . . . . . . . . . 138
Manage Reserved LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Reserve a LAN IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Change a Reserved IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Remove a Reserved IP Address Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Change the Modem Router’s Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Manage the DHCP Server Address Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Disable the Built-In DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Set Up and Manage Custom Static Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Set Up a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Change a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Remove a Static Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Improve Network Connections with Universal Plug and Play . . . . . . . . . . . . . . 148
Chapter 10 Manage the Modem Router and Monitor the Traffic
Update the Firmware of the Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Check for New Firmware and Update the Modem Router . . . . . . . . . . . . . . 151
Manually Upload New Firmware and Update the Modem Router . . . . . . . . 152
5
N600 and AC750 WiFi DSL Modem Routers
Manage the Configuration File of the Modem Router. . . . . . . . . . . . . . . . . . . . 153
Back Up the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Restore the Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Return the Modem Router to Its Factory Default Settings. . . . . . . . . . . . . . . . 155
Use the Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Erase the Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
View the Status and Statistics of the Modem Router . . . . . . . . . . . . . . . . . . . . 157
View Information About the Modem Router and the Internet,
Modem, and WiFi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
View the Traffic Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
View or Change a PPPoE or PPPoA Internet Connection . . . . . . . . . . . . . . . 164
View or Change a TCP/IP Internet Connection . . . . . . . . . . . . . . . . . . . . . . . 165
Manage the Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
View the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Specify Which Activities Are Logged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
View Devices Currently on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Manage the Modem Router Remotely. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Chapter 11 Manage Port Forwarding and Port Triggering
Manage Port Forwarding to a Local Server for Services and Applications. . . 173
Forward Incoming Traffic for a Default Service or Application . . . . . . . . . . 173
Add a Port Forwarding Rule with a Custom Service or Application. . . . . . . 174
Change a Port Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Remove a Port Forwarding Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . 178
How the Modem Router Implements the Port Forwarding Rule . . . . . . . . . 179
Manage Port Triggering for Services and Applications . . . . . . . . . . . . . . . . . . . 179
Add a Port Triggering Rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Change a Port Triggering Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Remove a Port Triggering Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Specify the Time-Out Period for Port Triggering . . . . . . . . . . . . . . . . . . . . . 184
Disable Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . 185
Chapter 12 Troubleshooting
Quick Tips for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Troubleshoot with the LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Power LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
WiFi LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Ethernet LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
You Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Troubleshoot the Internet Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Troubleshoot the DSL Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Internet LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Obtain an Internet IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Troubleshoot PPPoE or PPPoA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Troubleshoot Internet Browsing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
6
N600 and AC750 WiFi DSL Modem Routers
Changes Are Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Troubleshoot the WiFi Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 196
Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Test the Path from Your Computer to a Remote Device . . . . . . . . . . . . . . . . 197
Appendix A Supplemental Information
Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Technical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
7
1. Hardware Overview of the Modem
Router
This manual describes the following models:
• NETGEAR® N600 WiFi DSL Modem Router, Model D3600.
Provides two radios with WiFi connection speeds up to1 300 Mbps per radio for a total
aggregate throughput of 600 Mbps. The 2.4 GHz radio supports 802.11n and the 5 GHz
radio supports 802.11na.
• NETGEAR® AC750 WiFi DSL Modem Router, Model D6000.
Provides two radios with WiFi connection speeds up to1 300 Mbps for the 2.4 GHz radio
and up to1 433 Mbps for the 5 GHz radio for a total aggregate throughput of 750 Mbps.
The 2.4 GHz radio supports 802.11n and the 5 GHz radio supports 802.11ac.
For each model, both radios can be active simultaneously.These models are compatible with
most major DSL Internet service providers and also supports cable or fiber Internet service.
In this manual, both models are referred to as the modem router. Also, in this manual, the terms
wireless and WiFi are interchangeable.
The chapter contains the following sections:
• Unpack Your Modem Router
• Top Panel with LEDs
• Back Panel with Ports, Buttons, DC Connector, and Antennas
• Bottom Panel Product Label
1
Note: For more information about the topics that are covered in this manual,
visit the support website at support.netgear.com.
Note: Firmware updates with new features and bug fixes are made available
from time to time at
download new firmware manually. If the features or behavior of your
product does not match what is described in this guide, you might need to
update your firmware.
1. Actual data throughput and WiFi coverage will vary. Network conditions and environmental factors, including volume of network traffic, building
materials and construction, and network overhead, lower actual data throughput rate and WiFi coverage. NETGEAR makes no express or implied
representations or warranties about this product’s compatibility with any future standards.
downloadcenter.netgear.com. You can check for and
8
N600 and AC750 WiFi DSL Modem Routers
Unpack Your Modem Router
Your package contains the following items.
Phone cable
Figure 1. Package contents for the modem router
Modem router
(D6000 shown)
Ethernet cable
ADSL filter
(varies by region)
Power adapter
(varies by region)
Your package might contain more items. The filter or phone cable provided depends on the
region, and in some locations, a CD is included.
Hardware Overview of the Modem Router
9
N600 and AC750 WiFi DSL Modem Routers
Top Panel with LEDs
The modem router displays status LEDs on top.
Figure 2. Modem router top panel with LEDs
The following table describes the LEDs from right to left and their behavior. For information
about how to troubleshoot with the LEDs, see Troubleshoot with the LEDs on page 189.
Table 1. LED descriptions
LED Icon Description
Power
DSL
• Solid green. The power is on and the modem router is functioning normally.
• Blinking green.
someone pressed the Reset button.
• Off.
• Solid green. The modem router is providing a DSL connection. In technical terms,
• Blinking green.
• Off.
The modem router is not receiving power.
the DSL port is synchronized with an ISP’s network-access device.
DSL line.
The modem router is not negotiating the speed on the DSL line and is not
providing a DSL connection.
The modem router is starting up, the firmware is upgrading, or
The modem router is negotiating the best possible speed on the
Internet
WiFi
• Solid green. The modem router is connected to the Internet.
• Blinking green.
• Off.
• Solid green. The modem router is providing WiFi connectivity.
• Blinking green. The
• Off.
The modem router is not connected to the Internet.
The modem router is not providing WiFi connectivity. You can still plug an
Ethernet cable into one of the LAN ports to get wired connectivity.
The Internet port is transmitting or receiving traffic.
WiFi link is transmitting or receiving traffic.
Hardware Over view of the Modem Router
10
N600 and AC750 WiFi DSL Modem Routers
Table 1. LED descriptions (continued)
LED Icon Description
WPS • Solid green. WPS (Wi-Fi Protected Setup) is ready for use. By default, the WPS LED
lights solid green when the power is on.
• Blinking green for two minutes. Someone pressed the WPS button on the modem
router to join the WiFi network. For more information, see Use WPS to Add a Device
to the WiFi Network on page 64.
USB
Ethernet
• Solid green. A USB device is connected and is ready.
• Blinking green.
• Off. No USB device is connected, or someone clicked the Safely Remove Hardware
button and it is now safe to remove the attached USB device.
• Solid green. One or more Ethernet ports are connected to powered-on devices.
• Blinking green. One or more Ethernet ports are transmitting or receiving traf
• Off. None of the Ethernet ports are connected to a powered-on device.
A USB device is plugged in and is trying to connect.
Back Panel with Ports, Buttons, DC Connector, and Antennas
The following figure shows the ports, button, DC connector, and antennas on the back panel
of the modem router.
DC power
connector
Ethernet
LAN ports
1 through3
ADSL
port
WiFi
On/Off
button
fic.
USB port
Figure 3. Modem router back panel
Hardware Overview of the Modem Router
Ethernet LAN
port 4 or
WAN port
11
Reset and
WPS button
N600 and AC750 WiFi DSL Modem Routers
Viewed from left to right, the back panel contains the following components:
• Antenna. One fixed antenna that you can swivel in any direction.
• DC power connector. Connect the power adapter that came in the product package to
the DC power connector.
• USB port. One USB 2.0 port.
• Ethernet LAN ports. Four Gigabit Ethernet RJ-45 LAN ports to connect the modem
router to LAN devices.
These ports are colored yellow. The LAN4 WAN port can also
function as a WAN port for cable or fiber service.
• ADSL port. One RJ-1
1 asynchronous DSL (ADSL) port for connecting the modem router
to an ADSL line. This port is colored gray.
Note: You can use either the ADSL port or the LAN4 WAN port for Internet
connectivity.
• Reset and WPS button.
This button provides the following two functions:
- Activating WPS. Pressing this button for 1–5 seconds activates WPS (Wi-Fi
Protected Setup) to let you add a WiFi device to the WiFi network without typing the
WiFi password. For information about this function, see Use WPS with the Push
Button Method on page 64.
- Resetting the modem router to factory default settings. Pressing this button for
6–15 seconds resets the modem router to factory default settings. For more
information, see Use the Reset Button on page 155.
- Powering off the modem router. Pressing this button for 15 seconds or more
powers of
f the modem router. To power on the modem router, disconnect the power
adapter from the modem router and plug it back it.
• W
iFi On/Off button. Press the WiFi On/Off button to turn the WiFi radios on or off.
• Antenna.
A second fixed antenna hat you can swivel in any direction.
Although you can swivel the antennas in any direction, for best performance, NETGEAR
recommends that you position the antennas perpendicular, that is, at a 90-degree angle to
each other.
.
90-degree angle
Figure 4. Recommended antenna angle
Hardware Over view of the Modem Router
90-degree angle
12
N600 and AC750 WiFi DSL Modem Routers
Bottom Panel Product Label
The product label on the bottom panel of the modem router lists the login information, WiFi
network name (SSID), network key (password), serial number, and MAC address of the
modem router.
Figure 5. Modem router product label
Hardware Overview of the Modem Router
13
2. Install and Access the Modem
Router and Its Network
This chapter describes how you can install and access the modem router and its network.
The chapter contains the following sections:
• Position Your Modem Router
• Before You Connect to the Modem Router
• Set Up Your Modem Router for DSL Service
• Set Up Your Modem Router for Cable or Fiber Service
• Log In to the Modem Router After Setup to View or Change Settings
• Change the Language
• Change the admin Password
• Let the Modem Router Automatically Update Its Firmware
• Access the Modem Router with the NETGEAR genie App
2
14
N600 and AC750 WiFi DSL Modem Routers
Position Your Modem Router
The modem router lets you access your network anywhere within the operating range of your
WiFi network. However, the operating distance or range of your WiFi connection can vary
significantly depending on the physical placement of your modem router. For example, the
thickness and number of walls the WiFi signal passes through can limit the range.
Additionally, other WiFi access points in and around your home might affect your modem
router’s signal. WiFi access points are routers, repeaters, WiFi range extenders, and any
other device that emits a WiFi signal for network access.
Position your modem router according to the following guidelines:
• Place your modem router near the center of the area where your computers and other
devices operate and within line of sight to your WiFi devices.
• Make sure that the modem router is within reach of an AC power outlet and near Ethernet
cables for wired computers.
• Place the modem router in an elevated location, minimizing the number walls and ceilings
between the modem router and your other devices.
• Place the modem router away from electrical devices such as these:
- Ceiling fans
- Home security systems
- Microwaves
- Computers
- Base of a cordless phone
- 2.4 GHz cordless phone
• Place the modem router away from large metal surfaces, large glass surfaces, insulated
walls, and items such as these:
- Solid metal door
- Aluminum studs
- Fish tanks
- Mirrors
- Brick
- Concrete
If you are using adjacent access points, use different radio frequency channels to reduce
interference.
For information about the best angle for the antennas of the modem router, see Back Panel
with Ports, Buttons, DC Connector, and Antennas on page 11.
Install and Access the Modem Router and Its Network
15
N600 and AC750 WiFi DSL Modem Routers
Before You Connect to the Modem Router
During and after installation, you can connect to the modem router’s network through a wired
or WiFi connection. If you set up your computer to use a static IP address, change the
settings of your computer so that it uses Dynamic Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the modem router using an Ethernet cable and join the
modem router’s local area network (LAN).
WiFi Connection
You can connect to the modem router’s WiFi network, which is listed on the product label in
the WiFi Network Name (SSID) field. The password that you must use to connect to the WiFi
network is listed in the Network Key (Password) field.
WiFi Network Name (SSID)
Network key (password)
Figure 6. Modem router product label with WiFi network name (SSID) and password (network key)
Install and Access the Modem Router and Its Network
16
N600 and AC750 WiFi DSL Modem Routers
Types of Logins
Separate types of logins serve different purposes. It is important that you understand the
difference so that you know which login to use when.
Types of logins:
• ISP login. The login that your Internet service provider (ISP) gave you logs you in to your
Internet service. Your ISP gave you this login information in a letter or some other way. If
you cannot find this login information, contact your ISP.
• WiFi network key or password. Your modem router is preset with a unique WiFi
network name (SSID) and password for WiFi access. This information is on the product
label. Use this information to connect a WiFi device to the WiFi network of the modem
router.
• Modem Router login. This logs you in to the modem router interface as admin from an
Internet browser.
NETGEAR genie Setup Wizard
How you can use the NETGEAR genie Setup Wizard during installation and setup of your
modem router depends on the type of Internet service that you use:
• DSL service. If you install your modem router for DSL service, you can set up your
modem router with the NETGEAR genie Setup Wizard, which launches the first time that
you set up the Internet connection for your modem router. The NETGEAR genie Setup
Wizard runs on any device with a web browser.
For more information, see Set Up Your Modem Router for DSL Service on page 18.
• Cable or fiber service. If you install your modem router for cable or fiber service, you
must cancel the NETGEAR genie Setup Wizard when it launches the first time that you
set up the Internet connection for your modem router. You must first use the web
management interface to change the default WAN connection method and then manually
start the NETGEAR genie Setup Wizard.
For more information, see Set Up Your Modem Router for Cable or Fiber Service on
page 26.
Note: After installation and setup, the NETGEAR genie Setup Wizard is
always accessible, either for an installation with cable or fiber service
or for an installation with DSL service.
Whether you install your modem router for DSL service or for cable or fiber service, you can
always use the genie menus and screens to set up your modem router manually.
Before you start the setup process, get your ISP information and make sure that the settings
that are described here are specified for the computers and devices in the network.
Install and Access the Modem Router and Its Network
17
N600 and AC750 WiFi DSL Modem Routers
When your Internet service starts, your Internet service provider (ISP) typically gives you all
the information that you need to connect to the Internet.
For DSL service, you might need the following information to set up your modem router:
• The ISP configuration information for your DSL account
• ISP login name and password
• Fixed or static IP address settings (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your computer
to access the Internet. When you start an Internet application, your modem router
automatically logs you in.
Set Up Your Modem Router for DSL Service
You can install your modem router for DSL service or for cable or fiber (Ethernet WAN)
service. If you use a DSL modem, follow the procedure that is described in
Router for DSL Service and Access the Modem Router on page 19. If you use a cable or fiber
modem, follow the procedure that is described in Set Up Your Modem Router for Cable or
Fiber Service on page 26.
Cable the Modem
DSL Service
Make sure that your DSL service is active before you install the modem router. You need the
following information to install your DSL modem and connect to the Internet:
• DSL user name and password. This information is included in the welcome letter your
DSL ISP sent you when you signed up for your service. Record your DSL Internet service
account user name and password.
• Your telephone number or DSL account number. If you do not use voice service, you
can use your DSL account number in place of a phone number.
If you do not know or cannot locate your DSL user name and password, call your DSL
Internet service provider (ISP). Be specific when speaking with your DSL Internet service
provider. For example, you could say, “I need my DSL service user name and password. Can
you help me?”
Note: If your provider says that they do not support NETGEAR services, tell
them that you need only your DSL user name and password; you do
not need support.
Install and Access the Modem Router and Its Network
18
N600 and AC750 WiFi DSL Modem Routers
Cable the Modem Router for DSL Service and Access the Modem Router
The following figure shows the cabling of your modem router for DSL service.
Line
Phone
ADSL
Figure 7. Modem router cabling for DSL service
To connect your modem router to a DSL service:
1. Unplug your DSL modem’
s power, leaving the DSL modem connected to the wall jack
for your Internet service.
2. If your DSL modem includes a battery backup, remove the battery
3. Install an
ADSL microfilter between the phone line and the phone.
.
The product package contains an ADSL microfilter.
4. Use a phone cable to connect the microfilter to the gray
ADSL port on the modem router.
The product package contains a phone cable.
5. If your DSL modem includes a battery backup, reinsert the battery
6. Plug in your DSL modem’
s power and turn on your DSL modem.
.
7. Connect the power adapter to the modem router and plug it into an electrical outlet.
Wait for the Power LED
to light solid green, which takes about 80 seconds. (The
Power LED lights solid green for about 20 seconds and then blinks for about one minute
before it lights solid green again.)
Install and Access the Modem Router and Its Network
19
N600 and AC750 WiFi DSL Modem Routers
8. Connect a computer to the modem router by one of the following methods:
• Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet
port on the modem router.
The product package contains a yellow Ethernet cable.
Your computer connects to the modem router’s
• W
iFi. Connect to the default WiFi network of the modem router:
a. On your computer or WiFi device, find and select the WiFi network.
The WiFi network name (SSID) is on the product label.
b. Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Y
our computer or WiFi device connects to the modem router’s WiFi network.
9. Launch a web browser
.
The NETGEAR genie Setup Wizard displays.
LAN.
If the NETGEAR genie Setup Wizard displays, skip to Step 11. If it does not display, do
the following:
a. In the address field of the web browser, enter www.routerlogin.net.
b. When prompted, enter admin for the user name and password for the password.
If the NETGEAR genie Setup Wizard displays, skip to Step 11. If the NETGEAR genie
Setup Wizard still does not display, see Step 10.
10. If the browser cannot display the web page, do the following:
• Make sure that the computer is connected to one of the LAN Ethernet ports or over
WiFi to the modem router.
• Make sure that the Power LED of the modem router is lit green.
• Make sure that your browser does not cache the previous page by closing and
reopening the browser
Install and Access the Modem Router and Its Network
.
20
N600 and AC750 WiFi DSL Modem Routers
• Clear the browser cache.
• If the computer is set to a static or fixed IP address (this setting is uncommon), either
change the computer to obtain an IP address automatically from the modem router
through DHCP, or change the IP address of the computer to a static or fixed IP
address in the 192.168.1.2–192.168.1.254 range.
11. Keep the Ye
s radio button selected (which is the default setting) and click the Next button.
The Setup Wizard starts.
12. From the Country menu, select the country in which you use the modem router.
13. From the ISP menu, select the ISP that you are using.
If your ISP is not in the menu, select Other.
14. Select the Ye
s radio button.
15. Click the Next button.
The Setup Wizard searches your Internet connection for servers and protocols to
determine your ISP configuration.
When the modem router is connected to the Internet, the Congratulations! screen
displays, and you successfully completed the setup process.
If the Congratulations! screen does not display, other screens might display and you
might need to provide more information, in which case you must continue with the next
step. The screens that display depend on your type of ISP connection and configuration.
Install and Access the Modem Router and Its Network
21
N600 and AC750 WiFi DSL Modem Routers
16. (Only if the following screen displays) Specify a full scan to let the Setup Wizard find the
PVC protocol.
The screen that displays might ask you if you need the Setup Wizard to do a full scan to
find the PVC protocol. If this screen does not display
, continue with the next step.
Do the following:
a. Select the Ye
s radio button.
b. Click the Next button.
The Setup Wizard performs a full scan, which might take up to six minutes.
17. (Only if the following screen displays) Specify how to manage problems with the detection of
the Internet connection.
The screen that might display states that a problem occurred while detecting the Internet
connection. If this screen does not display
, continue with the next step.
Install and Access the Modem Router and Its Network
22
N600 and AC750 WiFi DSL Modem Routers
Note: The option for the Ethernet cable connection that is stated onscreen
applies to a cable or fiber Internet connection only (see Set Up Your
Modem Router for Cable or Fiber Service on page 26).
Take one of the following actions:
• If you already power-cycled the DSL modem (see Step 1 through Step 7), do the
following:
a. Select the None of the above radio button.
b. Click the Next button.
• If you did not yet power-cycle the DSL modem, do the following:
a. Unplug your DSL modem’s power, leaving the DSL modem connected to the wall
jack for your Internet service.
b. If your DSL modem includes a battery backup, remove the battery
c. W
ait 10 seconds.
d. If your DSL modem includes a battery backup, reinsert the battery
e. Plug in your DSL modem’
f. W
ait two minutes.
s power and turn on your DSL modem.
.
.
g. Select the I just power cycled the modem and waited for 2 minutes radio
button.
h. Click the Next button.
18. (Only if the following screen displays) Specify how to manage problems with the detection of
the IP address for the Internet connection.
The screen that might display states that a problem occurred while detecting the Internet
connection IP address.
Install and Access the Modem Router and Its Network
23
N600 and AC750 WiFi DSL Modem Routers
Take one of the following actions:
• If your ISP assigned you a fixed (static) IP address, do the following:
a. Select the Ye
s radio button.
b. Click the Next button.
c. Enter the address information that your ISP gave you for your fixed IP address
configuration.
d. Click the Next button.
• If your ISP did not assign you a fixed IP address or you do not know if your ISP
assigned you a fixed IP address, do the following:
a. Select either the No or the I don’t know radio button.
b. Click the Next button.
Install and Access the Modem Router and Its Network
24
N600 and AC750 WiFi DSL Modem Routers
c. Enter the MAC address of the computer or router with which you previously were
able to connect to the Internet.
You might find the MAC address on the product label of your device. Enter the
MAC address in the
AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF
format.
d. Click the Next button.
19. If the Congratulations! screen still does not display and the modem router still does not
connect to the Internet, do the following:
a. Review all your settings.
Make sure that you selected the correct options and entered everything correctly.
b. Run the Setup Wizard one more time.
c. Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshoot the Internet Connection on page 191.
e. If problems persist, register your NETGEAR product and contact NETGEAR
technical support.
Install and Access the Modem Router and Its Network
25
N600 and AC750 WiFi DSL Modem Routers
Set Up Your Modem Router for Cable or Fiber Service
You can install your modem router for cable or fiber (Ethernet WAN) service or for DSL
service. If you use a cable or fiber modem, follow the procedure that is described in this
section. If you use a DSL modem, follow the procedure that is described in Cable the Modem
Router for DSL Service and Access the Modem Router on page 19.
The following figure shows the cabling of your modem router for cable or fiber service.
Figure 8. Modem router cabling for cable or fiber service
To connect your modem router to a cable or fiber service:
1. Unplug your cable or fiber modem’
jack for your Internet service.
2. If your cable of fiber modem includes a battery backup, remove the battery
3. Use an Ethernet cable to connect the cable or fiber modem t
Ethernet port on the modem router.
The product package contains a yellow Ethernet cable.
WARNING:
Do not use another yellow Ethernet port for the connection to the
cable or fiber modem. Use the LAN4 WAN port only.
4. If your DSL modem includes a battery backup, reinsert the battery
5. Plug in your DSL modem’
Install and Access the Modem Router and Its Network
s power and turn on your DSL modem.
s power, leaving the modem connected to the wall
o the yellow LAN4 WAN
.
.
26
N600 and AC750 WiFi DSL Modem Routers
6. Connect the power adapter to the modem router and plug it into an electrical outlet.
Wait for the Power LED
to light solid green, which takes about 80 seconds. (The
Power LED lights solid green for about 20 seconds and then blinks for about one minute
before it lights solid green again.)
7. Connect a computer to the modem router by one of the following methods:
• Ethernet cable. Use an Ethernet cable to connect your computer to the yellow LAN1,
LAN2, or LAN3 Ethernet port on the modem router.
The product package contains a yellow Ethernet cable.
Your computer connects to the modem router’s
• W
iFi. Connect to the default WiFi network of the modem router:
LAN.
a. On your computer or WiFi device, find and select the WiFi network.
The WiFi network name (SSID) is on the product label.
b. Join the WiFi network and enter the WiFi password.
The password (network key) is on the product label.
Y
our computer or WiFi device connects to the modem router’s WiFi network.
8. Launch a web browser
.
The NETGEAR genie Setup Wizard displays.
If the NETGEAR genie Setup Wizard displays, skip to Step 10. If it does not display, do
the following:
a. In the address field of the web browser, enter www.routerlogin.net.
b. When prompted, enter admin for the user name and password for the password.
If the Setup Wizard displays, skip to Step 10. If the NETGEAR genie Setup Wizard still
does not display, see Step 9.
Install and Access the Modem Router and Its Network
27
N600 and AC750 WiFi DSL Modem Routers
9. If the browser cannot display the web page, do the following:
• Make sure that the computer is connected to the yellow LAN1, LAN2, or LAN3
Ethernet port or over WiFi to the modem router.
• Make sure that the Power LED of the modem router is lit green.
• Make sure that your browser does not cache the previous page by closing and
reopening the browser
.
• Clear the browser cache.
• If the computer is set to a static or fixed IP address (this setting is uncommon), either
change the computer to obtain an IP address automatically from the modem router
through DHCP
, or change the IP address of the computer to a static or fixed IP
address in the 192.168.1.2–192.168.1.254 range.
10. On the NETGEAR genie Setup Wizard screen, select the No, I want to configure the
Internet connection myself radio button.
11. Click the Next button.
12. Confirm your selection.
The NETGEAR genie BASIC home screen of the web management interface displays.
Because you are not yet connected to the Internet, the Internet pane displays Error Not
Connected.
Install and Access the Modem Router and Its Network
28
N600 and AC750 WiFi DSL Modem Routers
13. Change the default WAN connection method:
a. Select xDSL.
b. From the Physical WAN Type menu, select Ethernet WAN.
c. Click the Apply button.
14. If the computer is disconnected from the modem router, reconnect the computer to the
modem router (see Step 7), relaunch the web browser, and access the web management
interface again:
a. In the address field of the web browser
, enter www.routerlogin.net.
b. When prompted, enter admin for the user name and password for the password.
The NETGEAR genie BASIC home screen of the web management interface displays
again.
Install and Access the Modem Router and Its Network
29
N600 and AC750 WiFi DSL Modem Routers
15. Select ADVANCED > Setup Wizard.
16. Select the Yes radio button.
17. Click the Next button.
The Setup Wizard starts and searches your Internet connection for servers and protocols
to determine your ISP configuration.
If the Internet connection is set up successfully, the Congratulation screen displays. If this
screen does not display
, see Step 18.
18. (Only if the following screen displays) Specify how to manage problems with the detection of
the Internet connection.
The screen that might display states that a problem occurred while detecting the Internet
connection. If this screen does not display
, continue with the next step.
Install and Access the Modem Router and Its Network
30
Loading...