Netgear C7000 Installation Manual

LED Description

Support and Community

Power

Downstream

Upstream

Online

2.4 GHz radio

5 GHz radio

Ethernet

WiFi On/Off button with LED

WPS button with LED

• Green: Power is supplied to the modem router.

• Red: Power is cut off due to a thermal error caused by heat. Move the unit to a

well-ventilated area and power cycle the unit.

• Off: No power is supplied to the modem router.

• Solid amber: One downstream channel is locked.

• Solid green: Two or more downstream channels are locked.

• Blinking green: The modem router is scanning for a downstream channel.

• Off: No downstream channel is locked.

• Solid amber: One upstream channel is locked.

• Solid green: Two or more upstream channels are locked.

• Blinking green: The modem router is scanning for an upstream channel.

• Off: No upstream channel is locked.

• Solid green: The modem router is online.

• Blinking green: The modem router is synchronizing with the cable provider’s

cable modem termination system (CMTS).

• Slow blinking amber and green: The modem router reached the trafc meter

limit. (For more information, see the user manual.)

• Off: The modem router is ofine.

• Solid green: The 2.4 GHz WiFi radio is on.

• Blinking green: There is WiFi activity on the 2.4 GHz band.

• Off: The 2.4 GHz WiFi radio is off.

• Solid green: The 5 GHz WiFi radio is on.

• Blinking green: There is WiFi activity on the 5 GHz band.

• Off: The 5 GHz WiFi radio is off.

• Solid green: A powered-on device is connected to an Ethernet port.

• Blinking green: The Ethernet port is sending or receiving trafc.

• Off: No device is connected to an Ethernet port.

Pressing this button for two seconds turns the WiFi radios in the modem router on and off. If this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned off and you cannot use WiFi to connect to the modem router.

This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.

Visit netgear.com/support to get your questions answered and access the latest downloads.

You can also check out our NETGEAR Community for helpful advice at

community.netgear.com.

Customer-owned cable devices might not be compatible with certain cable

networks. Check with your cable Internet provider to conrm that this NETGEAR

cable device is allowed on your cable network.

If you are experiencing trouble installing your modem router, contact NETGEAR

at 1-866-874-8924.

Cable Internet

Support and Activation Contact Information

Provider

Cox https://www.cox.com/residential/support/home.html

Mediacom https://support.mediacomcable.com

Optimum https://www.optimum.net/support/contact-us

Sparklight https://support.sparklight.com

Spectrum https://www.spectrum.net/contact-us

Xnity https://www.xnity.com/internetsetup

Note to CATV system installer: This reminder is provided to call the CATV systems installer’s attention to Section 820-93 of the National Electrical Code, which provides guidelines for proper grounding

and, in particular, species that coaxial cable shield shall be connected to the grounding system of the

building as close to the point of cable entry as practical.

https://www.cox.com/activate

1-888-556-1193

1-855-Mediacom (1-855-633-4226)

https://install.optimum.com/JointInstall

1-877-810-6750

1-877-692-2253

https://activate.spectrum.net

1-833-267-6094

Use the Xnity app for Xnity activation and then use the NETGEAR

Nighthawk app for router installation.

Quick Start

AC1900 WiFi Cable Modem Router

Model C7000v2

Download the Nighthawk app to get started

For more information about the Nighthawk app, visit Nighthawk-app.com.

Set up your modem router and activate your Internet service with the Nighthawk app.

If you don’t want to use the Nighthawk app, set up your modem router using the instructions in Install using the modem router web interface.

Package contents

Cable modem router

Ethernet cablePower adapter

Install using the modem router web interface

Before you begin:

• Collect the following information:

Your cable Internet service provider (ISP) account information.

Modem router MAC address (on the modem router label).

Modem router serial number on the modem router label).

Modem router model number, which is C7000v2.

• If you use Xnity, download the Xnity app from the App store or from

Google Play™. If you already have the Xnity app, make sure you have

updated to the latest version.

Connect your modem router

1. Turn off and disconnect existing modems and routers.

If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new modem router into the same outlet.

2. Connect a coaxial cable.

Use a coaxial cable to connect the coaxial cable connector on the modem router to the cable wall outlet. Make sure the cable is tightly connected.

We recommend connecting directly to the cable wall outlet. If you must share the connection, use a 3.5dB (1 to 2) splitter.

3. Connect the power adapter to the modem router

Coaxial connector

Power connector

and plug the power adapter into an electrical outlet.

4. Wait for the Online LED to light solid green for at least one minute.

This process might take up to 10 minutes and the modem router might reset several times.

Note: When the Online LED lights, your modem router is still not connected to the Internet. You must activate your modem router with your ISP.

If after 10 minutes the LED is still not solid green, verify that the cable outlet is working, or call your ISP to make sure you have a connection.

Set up and activate your modem router with Xnity

1. If your current modem is leased from Xnity, call Xnity support to remove your leased modem from your Xnity service.

2. Make sure that your mobile device is using an LTE Internet connection (do not connect to a WiFi network).

3. Open the Xnity app and sign in with your Xnity ID.

4. Follow the steps to get online.

5. The activation process takes about 5 minutes.

6. On your mobile device, launch a web browser and enter routerlogin.net or

192.168.0.1 in the address eld.

7. Follow the prompts to:

• Agree to the terms and conditions.

• Change your modem router’s admin credentials and set up security

questions.

• Review your WiFi network name and password.

Set up your modem router with another cable Internet service provider

1. Connect your computer or mobile device to the modem router with WiFi or Ethernet:

WiFi: Use the WiFi network name (SSID) and password on the modem router label to connect.

Ethernet: Use an Ethernet cable to connect a computer to an Ethernet port on the modem router. (Your computer must have an Ethernet port.)

2. Launch a web browser and enter routerlogin.net or 192.168.0.1 in the

address eld.

3. Follow the prompts to:

• Agree to the terms and conditions.

• Change your modem router’s admin credentials and set up security

questions.

• Review your WiFi network name and password.

When the Basic Home page displays, you are ready to activate your Internet service. Contact your cable Internet service provider.

Regulatory and Legal

For regulatory compliance information including the EU Declaration of Conformity, visit

https://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.

By using this device, you are agreeing to NETGEAR’s Terms and Conditions at

https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your

place of purchase within your return period.

December 2020

NETGEAR, Inc.

350 East Plumeria Drive San Jose, CA 95134, USA

NETGEAR INTERNATIONAL LTD

Floor 1, Building 3 University Technology Centre Curraheen Road, Cork, T12EF21, Ireland