Netgear C3000V2, C3700V2 User Manual

N300 WiFi Cable Modem Router

Model C3000v2

N600 WiFi Cable Modem Router

Model C3700v2 User Manual

December 2016

202-11724-01

350 East Plumeria Drive

San Jose, CA 95134

USA

WiFi Cable Modem Router Model C3000v2 and C3700v2

Support

Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

Conformity

For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621.

Compliance

For regulatory compliance information, visit http://www.netgear.com/about/regulatory.

See the regulatory compliance document before connecting the power supply.

Trademarks

Chapter 1 Hardware Setup

Chapter 2 Connect to the Network and Access the Modem Router

Unpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

C3000v2 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

C3000v2 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

C3700v2 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

C3700v2 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Position Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Cable Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Cable the Modem Router With a Simple Network. . . . . . . . . . . . . . . . . . . . . . 13

Cable Your Modem Router to a Router or Gateway . . . . . . . . . . . . . . . . . . . . 14

Activate Your Internet Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Activate Your Internet Service With Comcast Xfinity . . . . . . . . . . . . . . . . . . . . . 17

Use the Self-Activation Process to Set Up Your Internet Connection . . . . . 17

Call Comcast XFINITY to Set Up Your Internet Connection . . . . . . . . . . . . . . 18

Perform a Speed Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connect to the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

WiFi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 3 Specify Initial Settings

Specify the Cable Connection Starting Frequency . . . . . . . . . . . . . . . . . . . . . . . 24

View Modem Router Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Specify the Internet Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Specify an IPv6 Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Chapter 4 Control Access to the Internet

Set Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Add a Keyword to Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Delete a Keyword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Block Services and Applications From the Internet . . . . . . . . . . . . . . . . . . . . . . . 33

Schedule When to Block Internet Sites and Services . . . . . . . . . . . . . . . . . . . . . . 35

Avoid Blocking on a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

WiFi Cable Modem Router Model C3000v2 and C3700v2

Set Up Security Event Email Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chapter 5 Share a USB Storage Device Attached to the Modem Router

USB Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Connect a USB Storage Device to the Modem Router . . . . . . . . . . . . . . . . . . . . 39

Access a USB Drive Connected to the Modem Router From

a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Map a USB Device to a Windows Network Drive . . . . . . . . . . . . . . . . . . . . . . . . . 40

Access a USB Storage Device That Is Connected to the

Modem Router From a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Control Access to the USB Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Use FTP Within the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

View or Change Network Folders on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . 43

Add a Network Folder on a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . 45

Edit a Network Folder on a USB Storage Device. . . . . . . . . . . . . . . . . . . . . . . . . . 46

Approve USB Storage Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Safely Remove a USB Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Chapter 6 Specify Network Settings

View or Change the WAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Change the Modem Router’s Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Change the LAN TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Specify the IP Addresses That the Modem Router Assigns . . . . . . . . . . . . . . . . 56

Manage LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Reserve a LAN IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Edit a Reserved Address Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Delete a Reserved Address Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Use the WPS Wizard for WiFi Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Specify Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Change the WiFi Security Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Set Up a WiFi Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Control the WiFi Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Use the WiFi On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Enable or Disable the WiFi Radios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Specify WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Set Up a WiFi Access List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Improve Network Connections With Universal Plug-N-Play . . . . . . . . . . . . . . . 69

Chapter 7 Manage Your Network

View Modem Router Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

View Cable Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

View Internet Port Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

View WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

WiFi Cable Modem Router Model C3000v2 and C3700v2

Reboot the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Change the Router Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

View and Manage Logs of Modem Router Activity . . . . . . . . . . . . . . . . . . . . . . . 76

Manage the Modem Router Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Erase the Current Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Change the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

View Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Run the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Run the Traceroute Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

View WiFi Access Points in Your Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

View or Change the Modem Router WiFi Channel . . . . . . . . . . . . . . . . . . . . . . . . 84

Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Set Up Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Use Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Control the LED Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Chapter 8 Specify Internet Port Settings

Set Up Port Forwarding to a Local Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Add a Custom Port Forwarding Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Edit a Port Forwarding Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Delete a Port Forwarding Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . . 93

How the Modem Router Implements the Port Forwarding Rule . . . . . . . . . . 94

Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Add a Port Triggering Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Specify When to Use Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . . 97

Chapter 9 Troubleshooting

Use LEDs to Troubleshoot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Troubleshoot the ISP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Troubleshoot a TCP/IP Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . 101

Use Ping to Test the LAN Path to Your Gateway . . . . . . . . . . . . . . . . . . . . . . 102

Use Ping to Test the Path From a Windows Computer to a Remote Device102

Appendix A Supplemental Information

Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

1. Hardware Setup

This chapter covers the following topics:

• Unpack Your Modem Router

• C3000v2 Front Panel

• C3000v2 Rear Panel

• C3700v2 Front Panel

• C3700v2 Rear Panel

• Position Your Modem Router

• Cable Your Modem Router

• Activate Your Internet Service

• Activate Your Internet Service With Comcast Xfinity

For more information about the topics covered in this manual, visit the support website at

support.netgear.com.

WiFi Cable Modem Router Model C3000v2 and C3700v2

Unpack Your Modem Router

Your package includes either a C3000v2 or a C3700v2 modem router.

C3700v2C3000v2

modem router modem router

Power adapter

Figure 1. Package contents

Ethernet cable

C3000v2 Front Panel

The modem router status LEDs and buttons are on the front.

Figure 2. C3000v2 modem router front view

You can control the LED settings. For information about how to specify the LED settings, see

Control the LED Settings on page 87.

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the modem router.

Table 1. C3700v2 LED and button descriptions

LED Description

WPS button with LED

This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.

WiFi On/Off button with LED

Power

Downstream

Upstream

Internet

Pressing this button for two seconds turns the WiFi radio in the modem router on and off. If this LED is lit, the WiFi radio is on. If this LED is off, the WiFi radio is turned off and you cannot use WiFi to connect to the modem router.

• Green. Power is supplied to the modem router.

• Red. Power is cut of

ventilated area and power cycle the unit.

• Off. No power is supplied to the modem router.

• Solid green. One or more downstream channels are locked.

• Blinking green.

• Off. No downstream channel is locked.

• Solid green. One or more upstream channels are locked.

• Blinking green.

• Off. No upstream channel is locked.

• Solid green. The modem router is online.

• Blinking green.

modem termination system (CMTS).

• Off.

The modem router is offline.

f due to a thermal error caused by heat. Move the unit to a well

The unit is scanning for a downstream channel.

The unit is scanning for an upstream channel.

The modem router is synchronizing with the cable provider’s cable

2.4 GHz radio

Ethernet

USB

• Green. The 2.4 GHz radio is on.

• Blinking green.

• Off. The

• Green. A device is connected to an Ethernet port and powered on.

• Blinking green.

• Off. No device is connected to an Ethernet port.

• Green. A USB device is connected to the port on the back panel.

• Off. No USB device is connected to the port on the back panel.

2.4 GHz radio is off.

There is WiFi activity on the 2.4 GHz WiFi band.

The Ethernet port is sending or receiving traffic.

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

C3000v2 Rear Panel

The rear panel connections and buttons shown the following figure.

USB port

Ethernet ports

Coaxial cable connector

Power adapter input

Power On/Off button

Figure 3. C3000v2 modem router rear panel

C3700v2 Front Panel

The modem router status LEDs and buttons are on the front.

Figure 4. C3700v2 modem router front view

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

You can control the LED settings. For information about how to specify the LED settings, see

Control the LED Settings on page 87.

You can use the LEDs to verify status and connections. The following table lists and describes each LED and button on the front panel of the modem router.

Table 2. C3700v2 LED and button descriptions

LED Description

WPS button with LED

This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid.

WiFi On/Off button with LED

Power

Downstream

Upstream

Internet

Pressing this button for two seconds turns the WiFi radios in the modem router on and off. If this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned off and you cannot use WiFi to connect to the modem router.

• Green. Power is supplied to the modem router.

• Red. Power is cut of

ventilated area and power cycle the unit.

• Off. No power is supplied to the modem router.

• Solid green. One or more downstream channels are locked.

• Blinking green.

• Off. No downstream channel is locked.

• Solid green. One or more upstream channels are locked.

• Blinking green.

• Off. No upstream channel is locked.

• Solid green. The modem router is online.

• Blinking green.

modem termination system (CMTS).

• Off.

The modem router is offline.

f due to a thermal error caused by heat. Move the unit to a well

The unit is scanning for a downstream channel.

The unit is scanning for an upstream channel.

The modem router is synchronizing with the cable provider’s cable

2.4 GHz radio

5 GHz radio

• Green. The 2.4 GHz radio is on.

• Blinking green.

• Off. The

• Green. The 5 GHz radio is on.

• Blinking green.

• Off. The

2.4 GHz radio is off.

5 GHz radio is off.

There is activity on the 2.4 GHz WiFi band.

There is activity on the 5 GHz WiFi band.

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

Table 2. C3700v2 LED and button descriptions (continued)

LED Description

Ethernet

USB

• Green. A device is connected to an Ethernet port and powered on.

• Blinking green.

• Off. No device is connected to an Ethernet port.

• Green. A USB device is connected to the port on the back panel.

• Off. No USB device is connected to the port on the back panel.

The Ethernet port is sending or receiving traffic.

C3700v2 Rear Panel

The rear panel connections and buttons shown the following figure.

USB port

Ethernet ports

Coaxial cable connector

Power adapter input

Power On/Off button

Figure 5. C3700v2 modem router rear panel

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

Position Your Modem Router

The modem router lets you access your network anywhere within the operating range of your WiFi network. However, the operating distance or range of your WiFi connection can vary significantly depending on the physical placement of your modem router. For example, the thickness and number of walls the WiFi signal passes through can limit the range.

Additionally, other WiFi access points in and around your home might affect your modem

router’s signal. WiFi access points are modem routers, repeaters, WiFi range extenders, and any other device that emits a WiFi signal for network access.

Position your modem router according to the following guidelines:

• Place your modem router near the center of the area where your computers and other

devices operate, and within line of sight to your WiFi devices.

• Make sure that the modem router is within reach of an AC power outlet and near Ethernet

cables for wired computers.

• Place the modem router in an elevated location, minimizing the number walls and ceilings

between the modem router and your other devices.

• Place the modem router away from electrical devices such as these:

- Ceiling fans

- Home security systems

- Microwaves

- Computers

- Base of a cordless phone

- 2.4 GHz cordless phone

• Place the modem router away from large metal surfaces, large glass surfaces, and

insulated walls such as these:

- Solid metal door

- Aluminum studs

- Fish tanks

- Mirrors

- Brick

- Concrete

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

Cable Your Modem Router

The most common way to cable your modem router is the simplest, without any other routers or gateways on the same network. You can also cable the modem router to another router or gateway and log in to the modem router to specify the Router Mode setting.

Cable the Modem Router With a Simple Network

The modem router comes configured to work as both a modem and a router. You can share your Internet connection without connecting the modem router to a router or gateway.

Modem router

Power adaptr

Coaxial cable

Figure 6. Simple modem router network

 To cable your modem router:

1. Connect the antennas to the threaded antenna posts.

2. T

urn off existing modems and routers.

If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new modem router into the same outlet.

3. Connect a coaxial cable.

Use the coaxial cable that is provided by your Internet service provider to connect the cable port on the modem

Make sure that the cable is tightly connected.

4. Connect the power adapter to the modem router and plug the power adapter into an

electrical outlet.

Make sure that the Power On/Off button the rear panel of the modem router is in the On position.

The startup procedure takes about one minute. When the startup procedure is complete, the Power LED lights green.

router to a cable wall outlet.

Ethernet cable

You can log in to the modem router

to view or change its settings.

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

Cable Your Modem Router to a Router or Gateway

If you want to cable the modem router to a router or gateway, you must log in to the modem router and change its Router Mode setting. Changing this setting prevents certain network conflicts that can occur when two devices on the same network perform routing functions such as network address translation (NAT) and DHCP (assigning IP addresses to devices on the network).

 To cable your modem router to a gateway or router:

1. Connect the antennas to the threaded antenna posts.

2. Turn off existing modems and routers.

If you are replacing a modem that is currently connected in your home, unplug the modem and plug the new modem router into the same outlet.

3. Connect a coaxial cable.

Use the coaxial cable that is provided by your Internet service provider to connect the cable port on the modem router to a cable wall outlet.

Make sure that the cable is tightly connected.

4. Connect the power adapter to the modem router and plug the power adapter into an

electrical outlet.

Make sure that the Power On/Off button the rear panel of the modem router is in the On position.

The startup procedure takes about one minute. When the startup procedure is complete, the Power LED lights green.

5. On your WiFi-enabled computer or mobile device, find and select the WiFi network.

The WiFi network name is on the modem router label.

6. Join the WiFi network and enter the WiFi password.

The password is on the modem router label.

Your WiFi device connects to the WiFi network.

7. Launch a web browser.

8. Type http://routerlogin.net or http://192.168.0.1.

A login window opens.

9. Enter the modem router user name and password.

The user name is admin. The default password is password. The user name and password are case-sensitive.

10. When prompted, change the password and enter security questions and answers.

The user name is admin. The default password is password. The user name and password are case-sensitive.

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

The first time you log in to the modem router, you are prompted to change the admin password and set up security questions. You must enter these settings before you can access the Internet.

11. Enter a new password.

12. Select security questions and enter the answers.

13. Click the Next button.

A Congratulations page displays your settings.

14. Click the Next button.

The modem router connects to the Internet. The BASIC Home page displays the status of the Internet connection.

15. Select ADV

ANCED > Administration > Router Mode.

The Router Mode page displays.

16. Select the No radio button.

With this setting, the modem router works as a bridge and obtains IP addresses from the Internet service provider.

17. Click the Apply button.

Your settings are saved.

18. Follow the instructions that came with your router to connect it to the modem router.

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

Activate Your Internet Service

 To activate your Internet service:

1. V

isit your cable Internet provider’s website and follow the onscreen instructions to

activate your Internet service.

Cable Internet Provider Contact Information

Bright House Networks support.brighthouse.com

1-866-898-9101

Cablevision cablevision.com

https://install.optimum.com/JointInstall/

Telephone number depends on your region.

Note: When you attempt to contact Cablevision online, you are directed to the

Optimum web page. Optimum is a brand name of Cablevision.

Charter https://install.charter.com

1-888-438-2427

Comcast XFINITY comcast.com/activate

XFINITY.com/internetsetup XFINITY.com/internetsupport

1-800-XFINITY (1-800-934-6489) For more information, see Activate Your Internet Service With Comcast Xfinity

on page 17.

Cox https://activation.cox.net/selfactivation/start.cox

1-888-556-1193

Mediacom https://maestro.mediacomcc.com/walledgarden/page/login.jsp

1-844-2SIMPLE (1-844-274-6753)

Time Warner Cable https://www.timewarnercable.com/en/support/internet/step-by-step/

modem-activation.html

1-800-892-2253

Note: Your cable Internet provider’s contact information might change. You

can also find the contact information in your monthly Internet service billing statement.

2. If you are unable to activate your Internet service using the instructions on your cable

Internet provider

’s website, call your cable Internet provider and do the following:

a. When asked, provide your account information and provide the modem router’

model number, which is C3000v2 and C3700v2, serial number, and MAC address.

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

The serial number and MAC address are on the modem router label.

b. Wait for your cable Internet provider to confirm that your modem router is active.

c. If you do not get an Internet connection with the modem router, ask your cable

Internet provider to look for your modem router online, and do one of the following depending what your cable Internet provider tells you about your modem router:

• If the modem router

instructions to verify why the modem router does not connect with your high-speed Internet service.

• If the modem router

router. Check your online status again.

is not visible, your cable Internet provider can give you

is visible to your cable Internet provider, reboot the modem

Activate Your Internet Service With Comcast Xfinity

Activate your Internet service by using Comcast XFINITY’s self-activation process. If you are unable to self-activate your modem router, call Comcast XFINITY customer service. After you complete the setup, perform a speed test.

Before you start the self-activation process, make sure that your account number, account phone number nearby.

Use the Self-Activation Process to Set Up Your Internet Connection

 To set up your Internet connection with Comcast XFINITY’s self-activation process:

1. Close all web browsers.

2. Launch a web browser

You are redirected to the XFINITY self-activation page. If you are not redirected to the XFINITY self-activation page, visit comcast.com/activate.

3. Provide your XFINITY credentials and complete the self-activation process.

, and login information (your email address or user name and password) are

This process might take up to 15 minutes, during which the modem router reboots twice.

Hardware Setup

WiFi Cable Modem Router Model C3000v2 and C3700v2

Call Comcast XFINITY to Set Up Your Internet Connection

If you are unable to activate your modem router using the XFINITY self-activation process, call Comcast XFINITY customer service.

Before you call Comcast Xfinity, make sure that your account number, account phone number C3000v2 or C3700v2. The serial number and MAC address are on the modem router label.

Figure 7. Modem router label

, email address, and password are nearby. The cable modem’s model number is

 To set up your Internet connection by calling Comcast XFINITY:

1. Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489).

2. When asked, provide your account information and provide the modem router

number and MAC address.

3. W

ait for Comcast XFINITY to confirm that your modem router is active.

4. If you do not get an Internet connection with the modem router

look for your modem router online, and do one of the following depending on what Comcast XFINITY tells you about your modem router:

• If the modem router is not visible, Comcast XFINITY can give you instructions to verify

why the modem router does not connect with your high-speed Internet service.

• If the modem router is visible to Comcast XFINITY

your online status again.

, reboot the modem router. Check

, ask Comcast XFINITY to

’s model

Perform a Speed Test

To determine the accurate Internet speed, visit the speed test website of your cable Internet provider and perform a speed test.

If your actual speed is lower than your subscribed speed, contact your cable Internet provider.

Hardware Setup

2. Connect to the Network and

Access the Modem Router

This chapter contains the following sections:

• Connect to the Network

• Types of Logins

• Log In to the Modem Router

WiFi Cable Modem Router Model C3000v2 and C3700v2

Connect to the Network

You can connect to the modem router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

Wired Connection

You can connect your computer to the modem router using an Ethernet cable and join the modem router’s local area network (LAN).

 To connect your computer to the modem router with an Ethernet cable:

1. Make sure that the modem router is receiving power (its Power LED is lit).

If the Power LED does not light, make sure that the Power On/Off button the rear panel of the modem router is in the On position.

2. Connect an Ethernet cable to an Ethernet port on your computer.

3. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.

Your computer connects to the local area network (LAN). A message might display on your computer screen to notify you that an Ethernet cable is connected.

WiFi Connection

You can connect to the modem router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can find and select the WiFi network.

 To use WPS to connect to the WiFi network:

1. Make sure that the modem router is receiving power (its Power LED is lit).

If the Power LED does not light, make sure that the Power On/Off button the rear panel of the modem router is in the On position.

2. Press the WPS button on the modem router.

3. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button

or follow its instructions for WPS connections.

Your WiFi-enabled computer or mobile device connects to the WiFi network.

 To find and select the WiFi network:

1. Make sure that the modem router is receiving power (its Power LED is lit).

If the Power LED does not light, make sure that the Power On/Off button the rear panel of the modem router is in the On position.

2. On your WiFi-enabled computer or mobile device, find and select the WiFi network.

The WiFi network name is on the modem router’s label.

Connect to the Network and Access the Modem Router

WiFi Cable Modem Router Model C3000v2 and C3700v2

3. Join the WiFi network and enter the WiFi password.

The password is on the modem router label.

Your WiFi device connects to the WiFi network.

Label

The label on the modem router shows the login information, MAC address, and serial number.

Figure 8. Model C3000v2 modem router label

Figure 9. Model C3700v2 modem router label

Types of Logins

Separate types of logins serve different purposes. It is important that you understand the difference so that you know which login to use when.

Types of logins:

• ISP login.

service provider gave you this login information in a letter or some other way. If you cannot find this login information, contact your service provider.

• W

iFi network key or password. Your modem router is preset with a unique WiFi

network name (SSID) and password for WiFi access. This information is on the modem router label.

• Modem router login.This logs you in to the modem router web pages from a web

browser as admin.

The login that your ISP gave you logs you in to your Internet service. Your

Connect to the Network and Access the Modem Router

WiFi Cable Modem Router Model C3000v2 and C3700v2

Log In to the Modem Router

When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser to access the modem router to view or change its settings. The first time you access the modem router, the modem router automatically checks to see if it can connect to your Internet service.

 To log in to the modem router:

1. Launch a web browser from a computer or mobile device that is connected to the

network.

2. T

ype http://routerlogin.net or http://192.168.0.1.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

The first time you log in to the modem router, you are prompted to change the admin password and set up security questions. You must enter these settings before you can access the Internet.

4. Enter a new password.

5. Select security questions and enter the answers.

6. Click the Next button.

The default password is password. The user name and

A Congratulations page displays your settings.

7. Click the Next button.

The modem router connects to the Internet. The BASIC Home page displays the status of the Internet connection.

Connect to the Network and Access the Modem Router

3. Specify Initial Settings

This chapter contains the following sections:

• Specify the Cable Connection Starting Frequency

• View Modem Router Initialization

• Specify the Internet Connection Settings

• Specify an IPv6 Internet Connection

WiFi Cable Modem Router Model C3000v2 and C3700v2

Specify the Cable Connection Starting Frequency

The starting frequency is automatically generated. For most Internet connections, you do not need to specify this information. If you must enter a starting frequency, contact your Internet service provider.

 To change the starting frequency:

1. Launch a web browser from a WiFi-enabled computer or mobile device that is

connected to the network.

2. T

ype http://routerlogin.net or http://192.168.0.1.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

The BASIC Home page displays.

4. Select Cable Connection.

5. Enter a number in the Starting Frequency field.

6. Click the Apply button.

The default password is password. The user name and

Your settings are saved.

Specify Initial Settings

WiFi Cable Modem Router Model C3000v2 and C3700v2

View Modem Router Initialization

You can track the initialization procedure of the modem router and get details about the downstream and upstream cable channel. The time is displayed after the modem router is initialized.

The modem router automatically goes through the following steps in the provisioning process:

1. Scans and locks the downstream frequency and then ranges the upstream channels.

2. Obtains a W

3. Connects to the Internet.

 To view the status of the modem router initialization:

1. Launch a web browser from a WiFi-enabled computer or mobile device that is

connected to the network.

2. T

ype http://routerlogin.net or http://192.168.0.1.

AN address for the modem router.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

The BASIC Home page displays.

4. Select Cable Connection.

The default password is password. The user name and

The Startup Procedure section displays the initialization progress.

The Downstream Bonded Channels section displays the status of each channel.

Specify Initial Settings

WiFi Cable Modem Router Model C3000v2 and C3700v2

Specify the Internet Connection Settings

You can view or change the modem router’s Internet connection settings.

 To specify the Internet connection settings:

1. Launch a web browser from a WiFi-enabled computer or mobile device that is

connected to the network.

2. T

ype http://routerlogin.net or http://192.168.0.1.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

The BASIC Home page displays.

4. Select ADV

5. If your Internet connection requires an account name or host name, type it in the Account

Name (If Required) field.

6. If your Internet connection requires a domain name, type it in the Domain Name (If

Required) field.

ANCED > Setup > Internet Setup.

The default password is password. The user name and

For the other sections on this page, the default settings usually work, but you can change them.

7. Select an Internet IP

• Get Dynamically from ISP.

automatically assigns these addresses.

• Use Static IP

address that your ISP assigned. The gateway is the ISP modem router to which your modem router connects.

8. Select a Domain Name Server (DNS) Address radio button:

Address radio button:

Your ISP uses DHCP to assign your IP address. Your ISP

Address. Enter the IP address, IP subnet mask, and the gateway IP

Specify Initial Settings

WiFi Cable Modem Router Model C3000v2 and C3700v2

• Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your

ISP automatically assigns this address.

• Use These DNS Servers. If you know that your ISP requires specific servers, select

this option. Enter the IP address of your ISP’ DNS server address is available, enter it also.

9. Click the Apply button.

Your settings are saved.

Note: If you get address not found errors when you go to a website, it is

likely that your DNS servers are not set up correctly. Contact your ISP to get the DNS server addresses.

s primary DNS server. If a secondary

Specify an IPv6 Internet Connection

 To specify an IPb6 Internet connection:

1. Launch a web browser from a WiFi-enabled computer or mobile device that is

connected to the network.

2. T

ype http://routerlogin.net or http://192.168.0.1.

A login window opens.

3. Enter the modem router user name and password.

The user name is admin. password are case-sensitive.

The BASIC Home page displays.

4. Select ADV

ANCED > Setup > IPV6.

The default password is password. The user name and

If your Internet provider supports IPv6, the System Delegated Prefix field displays IPv6 information.

5. Select an IP Address Assignment radio button:

Specify Initial Settings

WiFi Cable Modem Router Model C3000v2 and C3700v2

• Use DHCP Server. This method passes more information to LAN devices, but some

IPv6 systems might not support the DHCv6 client function.

• Auto Config. This is the default setting.

This setting specifies how the modem router assigns IPv6 addresses to the home network (the LAN).

6. Click the Apply button.

Your settings are saved.

Specify Initial Settings

4. Control Access to the Internet

This chapter explains how to prevent objectionable content from reaching the computers and

other devices that are connected to your network.

This chapter includes the following sections:

• Set Up Parental Controls

• Use Keywords to Block Internet Sites

• Block Services and Applications From the Internet

• Schedule When to Block Internet Sites and Services

• Avoid Blocking on a Trusted Computer

• Set Up Security Event Email Notifications

WiFi Cable Modem Router Model C3000v2 and C3700v2

Set Up Parental Controls

The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website. You can learn more about parental controls or download the application.

After you set up and enable parental controls, you can change the web filtering level for each

device on the network through the network map page on the genie app.

 To set up parental controls:

1. Launch a web browser from a WiFi-enabled computer or mobile device that is

connected to the network.

2. T

ype http://routerlogin.net or http://192.168.0.1.

A login window opens.

3. Enter the router user name and password.

The user name is admin. password are case-sensitive.

The BASIC Home page displays.

4. Select Parental Controls.

The Live Parental Controls web page displays.

5. Click the button for the app or version that you want to download and use.

6. Follow the onscreen instructions to download and install the genie app.

7. Open the genie app and select Parental Controls.

After installation, Live Parental Controls automatically starts.

8. Click the Next button, read the note, and click the Next button again to proceed.

Because Live Parental Controls uses free OpenDNS accounts, you are prompted to log in or create a free account.

The default password is password. The user name and

9. Select a radio button as follows:

• If you already own an OpenDNS account, leave the Ye

• If you do not own an OpenDNS account, select the No radio button.

Control Access to the Internet

s radio button selected.

+ 77 hidden pages

Netgear C3000V2, C3700V2 User Manual

N300 WiFi Cable Modem Router

N600 WiFi Cable Modem Router

Contents

1. Hardware Setup

Unpack Your Modem Router

C3000v2 Front Panel

C3000v2 Rear Panel

C3700v2 Front Panel

C3700v2 Rear Panel

Position Your Modem Router

Cable Your Modem Router

Cable the Modem Router With a Simple Network

Cable Your Modem Router to a Router or Gateway

Activate Your Internet Service

Activate Your Internet Service With Comcast Xfinity

Use the Self-Activation Process to Set Up Your Internet Connection

Call Comcast XFINITY to Set Up Your Internet Connection

Perform a Speed Test

Connect to the Network

Wired Connection

WiFi Connection

Label

Types of Logins

Log In to the Modem Router

3. Specify Initial Settings

Specify the Cable Connection Starting Frequency

View Modem Router Initialization

Specify the Internet Connection Settings

Specify an IPv6 Internet Connection

4. Control Access to the Internet

Set Up Parental Controls