NETGEAR BigPond Wi-Fi 4G Advanced II User Manual
BigPond Wi-Fi 4G Advanced II
AirCard 790S
User Manual
October 2014
202-11471-01
350 East Plumeria Drive
San Jose, CA 95134
USA
BigPond Wi-Fi 4G Advanced II
Support
Contact your Internet service provider for technical support.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc.
and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice.
© NETGEAR, Inc. All rights reserved.
2
Contents
Chapter 1 Get Started
Know Your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Manage Your Device and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Power Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Touchscreen Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Power Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
jump Boost Another Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Set Up and Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Install the Micro SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Install the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect to the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Personalize the Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tethered Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
NETGEAR AirCard App for Smartphones and Tablets . . . . . . . . . . . . . . . . . . . 17
Hotspot Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Security Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
External Antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 2 10.0.0.138Use Your Mobile Hotspot
View Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manage Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Specify the Wi-Fi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connect to Wi-Fi from Wireless Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Enable Guest Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enable Dual-Band Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Set the Maximum Number of Connected Devices . . . . . . . . . . . . . . . . . . . . . 35
View or Block Connected Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Set Mobile Broadband Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
View Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Extend Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Adjust Wi-Fi Settings to Optimize Battery Life . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjust Display Settings to Increase Battery Life . . . . . . . . . . . . . . . . . . . . . . . 53
Recharge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
USB Tethering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Enable Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
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BigPond Wi-Fi 4G Advanced II
Manage Hotspot Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Change Network Names and Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Change Hotspot Web Page Login Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Change Device Encryption Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 67
View Details About Your Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Update Mobile Hotspot Software and Firmware . . . . . . . . . . . . . . . . . . . . . . . . . 70
Chapter 3 Advanced Settings
Back Up and Restore Hotspot Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Manage Wi-Fi Network Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Enable SIM Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configure Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
View WAN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Enable Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Enable Port Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Enable IP Passthrough Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Enable VPN PassThrough. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Configure APN Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Enable DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Set LAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Chapter 4 Frequently Asked Questions
Why can’t I connect a device to the hotspot? . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why can’t I access the Internet?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why isn’t my battery charging? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why is the signal indicator always low?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Why is the download or upload speed slow? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
How do I go back to the hotspot web page? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
What do I do if I forget my admin login password?. . . . . . . . . . . . . . . . . . . . . . . 91
How do I disconnect from the mobile broadband network? . . . . . . . . . . . . . . . 93
Why doesn’t the Connect / Disconnect button appear on the
hotspot web page? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
How can I extend the life of the battery? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
How do I turn the hotspot off?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How do I find out how many users are connected to my
hotspot’s Wi-Fi networks? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
The touchscreen is not lit. How do I know if the hotspot is still
powered on? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How do I find my computer’s IP address?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
How do I find a device’s MAC address?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Where can I find more information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Chapter 5 Troubleshooting
The Wi-Fi network name does not appear in the list of networks . . . . . . . . . . 99
The No Signal icon displays on either the touchscreen or the hotspot
web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
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BigPond Wi-Fi 4G Advanced II
Your device cannot access the hotspot web page when connected
to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
The hotspot cannot connect to a computer running Windows Vista . . . . . . . . 99
The hotspot does not connect to your service provider’s network . . . . . . . . . 99
Reset the hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
View Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
SIM Not Installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
SIM Error — Check SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
SIM Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Temperature-Related Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Connection Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Appendix A Specifications
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Supported RF Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
5
1. Get Started
This chapter provides an overview of BigPond Wi-Fi 4G Advanced II features, and instructions
for how to set up your mobile hotspot and connect to the Internet. The chapter covers the
following topics:
• Know Your Device
• Set Up and Connect to the Internet
• Additional Information
Note: Firmware updates with new features and bug fixes are available at
downloadcenter.netgear.com. Some products regularly check the site
and download new firmware, or you can check for and download new
firmware manually. If the features or behavior of your product do not
match what is described in this manual, you might need to update3
your firmware.
1
6
BigPond Wi-Fi 4G Advanced II
Power key
Status LED
Secondary antenna port
Main antenna port
Micro USB port
Touchscreen
Know Your Device
Your mobile hotspot enables you to create a Wi-Fi access point in any location with cellular
network coverage. Use a Wi-Fi access point to connect your laptop and other Wi-Fi-capable
devices to your service provider’s mobile broadband network and connect to the Internet.
You can also use your mobile hotspot in tethered mode by connecting it to your laptop with
he USB cable to access the Internet. For more information, see Tethered Mode on p
t
age 16.
Figure 1. Hotspot keys and features
Manage Your Device and Settings
You can manage your device and change settings using the following features:
• T
he device’s touchscreen. See Touchscreen on page 8.
• T
he hotspot web page. See Hotspot Web Page on page 17.
• A mobile ap
p. See NETGEAR AirCard App for Smartphones and Tablets on page 17.
Get Started
7
BigPond Wi-Fi 4G Advanced II
Power Key
Use the Power key to wake the hotspot and to power the device on and off.
Table 1. Power key usage
Desired Result Action
Turn on hotspot. Press and hold the Power key for three seconds.
Turn off hotspot. Press and hold the Power key for five seconds.
Wake up Wi-Fi signal and
screen.
Press and quickly release the Power key.
Status LED
The LED indicates the device’s connection status:
Table 2. LED indicator patterns
Color LED pattern What the pattern means
Blue Slow blink
(every five seconds)
Amber Blink
(every five seconds)
Blue Double blink
(every five seconds)
Blue /
Amber
Slow blink, alternating
blue and amber
The data connection is ready for use. The Wi-Fi is on,
WWAN is connected, and Wi-Fi devices are available.
The data connection is not ready for use (disconnected or
o signal).
n
Data is transferring (uploading or downloading) on the data
nnection.
co
The device is installing firmware or software updates.
Touchscreen
The hotspot’s touchscreen displays the following information:
• Wi-Fi name and
• Network sign
• Dat
• Wi-Fi det
• System a
a usage details.
ails (number of connected devices).
lerts.
• Network p
password.
al icons. See Table 3 on page 9 for details.
rovider message notification.
For advanced settings, use a Wi-Fi-enabled device to connect to the hotspot and then visit
otspot web page at http://m.home or http://10.0.0.138.
the h
Get Started
8
BigPond Wi-Fi 4G Advanced II
Signal strength
Network name
Network icon
Battery icon
Wi-Fi network
name and
password
Data usage
Number of
connected devices
Home button
Back button
Wi-Fi status and button
Settings button
Traffic
Touchscreen Elements
You can use the touchscreen icons and other screen elements to view the hotspot’s status,
configure Wi-Fi band settings, view data usage details, and view system alerts
Figure 2. Touchscreen display
Table 3. Touchscreen icons
Icon Indicates
Home button. To display the touchscreen home screen, tap the Home button.
Back button. To return to the touchscreen that was previously displayed, tap
the Back button.
Network indicator. These icons show the type of cellular network:
• 4G.
• H . HSPA and dual-carrier networks are available.
• 3G. A 3G network is available.
Signal strength. Bars indicate the strength of the cellular Internet signal.
• 1 b
• 5 b
Traffic. Arrows show the cellular Internet traffic status:
• Gr
• Solid white outline. The hotspot is sending or receiving information.
• None.
Roaming . The hotspot is connected to a network other than Telstra’s.
An LTE network is available.
ar . The hotspot has low signal strength.
ars . The hotspot has excellent signal strength.
ay outline. The hotspot is connected.
The hotspot is not connected.
Get Started
9
BigPond Wi-Fi 4G Advanced II
Table 3. Touchscreen icons (continued)
Icon Indicates
Network name The name of the network carrier.
Battery indicator. Battery is partially or fully charged.
• 5 bars . The battery is fully charged.
• 1 bars . The battery has a low charge.
Battery indicator. The battery is recharging.
Battery indicator. The battery level is critically low.
ALERTS (2) Alert message notification. To view the alerts, tap the ALERTS button.
Default main Wi-Fi name and
password
Guest Wi-Fi name
and password
Wi-Fi enabled devices use the Wi-Fi name and password to connect to the
mobile hotspot.
When guest Wi-Fi is enabled, tap Wi-Fi > Guest Wi-Fi to display the guest
Wi-Fi network name and password. For information about how to change these
names and passwords, see
Estimated data usage for the current billing period.
Wi-Fi status and button. Displays Wi-Fi status (blue when Wi-Fi is turned on).
To display the Wi-Fi screen, tap the Wi-Fi button.
Settings button. To display the Settings screen, tap the Settings button.
Manage Hotspot Security on page 61.
Accessories
The following accessories are included with your hotspot:
• Micro USB cable . Use this cable to recharge the battery or tether the mobile hotspot to
your computer. For more information, see
• Wall charger . Use a wall charge with the USB cable to recharge the battery or to power
the mobile hotspot from a wall socket. For more information, see
page 56.
• Jump boost cable. Use the jump boost cable to charge another mobile device, such as a
tablet or smartphone. For more information, see
Tethered Mode on page 16.
Recharge the Battery on
jump Boost Another Device on page 11.
You can purchase the following accessories separately:
• Charging cradle
• Extended battery
For more information, visit www.netgear.com/telstraaccessories.
Get Started
10
BigPond Wi-Fi 4G Advanced II
Power Sources
Your hotspot can receive power from any of the following sources:
• Recharge
For more information, see Install the Battery on
• W
all socket using the AC adapter and USB cable
For more information, see Recharge the Battery on
• USB port
For more information, see Recharge the Battery on
able battery included with the hotspot
page 13.
page 56.
on your computer
page 56.
jump Boost Another Device
You can give a boost to your smartphone if it is low or out of battery power by connecting it to
the hotspot’s jump boost cable and st arting boost from the t ouchscreen screen or the hot spot
web page.
Figure 3. Jump boost cable
Note: You cannot charge the hotspot while it is boosting another device.
To start the jump boost of another device from the touchscreen:
1. Plug the jump
2. Plug the
On the Home screen, a pop-up window appears with boost options. If the pop-up window
d
oes not display, tap Settings > Jump Boost.
boost cable into your hotspot.
device you want to charge into the other end of the jump boost cable.
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11
BigPond Wi-Fi 4G Advanced II
3. Tap one of the boosting options (30, 60, or 90 minutes).
To start the jump boost of another device from the hotspot web page:
1. Plug th
2. Plug the device you want
3. On the home p
4. Click the Ju
5. Select one of the boo
e jump boost cable into your hotspot.
to charge into the other end of the jump boost cable.
age, log in as an administrator.
mp Boost button.
sting options (30, 60, or 90 minutes).
Set Up and Connect to the Internet
The battery and micro SIM card are pre-installed in your hotspot. If you need to re-install
these components, complete the steps in the sections listed in steps 1 and 2.
To set up and connect to the Internet:
1. Inst
2. In
3. Connect
all the Micro SIM card.
For more information, see Install the Micro SIM Card on p
stall the battery.
For more information, see Install the Battery on p
to the Internet.
For more information, see Connect to the Internet on p
age 13.
age 14.
age 12.
4. Personalize th
For more information, see Personalize the Hotspot o
e hotspot.
Install the Micro SIM Card
To insert the SIM card:
1. Remove the h
2. If present, remove the battery.
otspot back cover by lifting at the notch on either corner of the device.
n page 15.
Get Started
12
3. Insert the micro SIM card.
Micro SIM card
Battery
Gold contacts
4. Insert the b attery as shown.
BigPond Wi-Fi 4G Advanced II
Ensure that the gold contacts on the battery line up with the gold contacts on the device.
5. Repla
ce the hotspot cover.
Install the Battery
To install the battery:
1. Remove the hot
spot back cover by lifting at the notch on either corner of the device.
Get Started
13
BigPond Wi-Fi 4G Advanced II
Micro SIM card
Battery
Gold contacts
Make sure that the micro SIM card is already installed. For more information, see Install
the Micro SIM Card on p
age 12.
2. Inse rt the battery as shown.
Ensure that the gold contacts on the battery line up with the gold contacts on the device.
3. Replace the back cover
.
Note: The battery comes partially charged and ready to use. When the
battery needs recharging, follow the instructions in
Recharge the
Battery on page 56.
Connect to the Internet
Your computer and other devices can connect to the hotspot wirelessly . You can also connect
to the Internet with the hotspot tethered to a computer with the USB cable. See Tethered
Mode on p
age 16.
Get Started
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BigPond Wi-Fi 4G Advanced II
To connect to the Internet:
1. Press and hold the Power key for a few seconds.
The hotspot powers up and automatically searches for and connects to your network
provider’s mobile broadband network.
2. Conn
3. Launch your browser
ect your computer or other device to your Wi-Fi network:
a. Che
b. Select
c. W
ck that Wi-Fi is enabled on your device and search for available Wi-Fi networks.
the Wi-Fi name displayed on the hotspot touchscreen and connect to it.
hen prompted, enter your Wi-Fi password as it displays on the hotspot
touchscreen.
to surf the Internet.
Personalize the Hotspot
You can personalize the hotspot and change its settings using the following methods:
ouchscreen. Use the touchscreen to make basic Wi-Fi and other settings changes.
• T
eb page. Use the hotspot web page to make more detailed settings changes than the
• W
basic settings changes offered on the touchscreen.
Use a Wi-Fi-enabled device to connect to the hot
the hotspot web page (http://m.home or http://1
make changes. The default administrator login password is admin.
a more secure password.
spot and then use a browser to display
0.0.0.138). Log in as an administrator to
Best practice is to set
Additional Information
The following topics are covered in this section:
• Tethered Mode on p
• NETGEAR AirCard App for Smartphones and Tablets o
• Hotspot Web Page on p
• Security Credentials on
• External Antennas o
age 16
n page 17
age 17
page 18
n page 19
Get Started
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BigPond Wi-Fi 4G Advanced II
Tethered Mode
You can use your hotspot in tethered mode (connected to a computer using the USB cable)
instead of connecting to it using Wi-Fi.
Note: The first time that you use your hotspot in tethered mode, drivers are
loaded on your computer to support the hotspot.
To install drivers on computers running operating systems other than Windows XP:
1. Ensu
2. Connect
re that the hotspot is powered off.
the hotspot to your computer using the USB cable.
The hotspot automatically powers on and installs the necessary driver.
You can visit the hotspot web page at http://m.home or ht
your hotspot’s advanced settings.
To install drivers on a computer running Windows XP:
o wake up the device, press the Power key.
1. T
2. T
ap the Home ( ) button.
3. Tap the Settings button.
tp://10.0.0.138 to customize
4. Tap the USB Tethering button.
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BigPond Wi-Fi 4G Advanced II
USB tethering should be ON by default. If USB tethering is not ON, sl id e t he OFF button to
the ON position..
5. Tap the Install Win XP drivers button.
This button is located at the bottom of the USB Tethering screen.
6. Conn
ect the hotspot to your computer using the USB cable.
The hotspot installs the necessary driver.
After the driver is installed, you can visit the hotspot web page at http://m.home or
http://10.0.0.138 to cust
omize your hotspot’s advanced settings.
NETGEAR AirCard App for Smartphones and Tablets
Download and use the complimentary NETGEAR AirCard app to view
your connection, settings, and data usage from your smartphone or t ablet.
Se
arch the app store for NETGEAR AirCard.
To manage all hotspot settings, visit the hotspot web page at
http://m.home or h
ttp://10.0.0.138.
Hotspot Web Page
Your hotspot comes configured and ready to use. Use the hotspot web page to manage
advanced settings.
Log in as an administrator to change settings and view detailed information. (The default
administrator login p
assword is admin.)
To log in as an administrator:
1. F
rom a computer or wireless device that is connected to your network, launch an
Internet browser.
2. Ente
r http://m.home or http://10.0.0.138
Get Started
17
BigPond Wi-Fi 4G Advanced II
3. Enter the password in the Sign In field.
The default password is admin. The password is case-sensitive.
4. Click the Sign In button.
The Home screen displays.
After you log in, you can access all of the features available on the touchscreen plus
advanced features. For example, you can do the following:
• Change the SSID, Wi-Fi passwords, admin login, and Wi-Fi encryption settings
• Select a custom Wi-Fi profile (dual-band Wi-Fi, guest Wi-Fi)
• Set auto connect options
• View data usage
• Change security settings and router options
Security Credentials
Three passwords are associated with the hotspot:
• Wi-Fi password . Use this to connect your computer or other Wi-Fi device to your mobile
hotspot network. This character string is unique to your device. It displays on the main
hotspot touchscreen. If the screen is blank (a power-saving feature), press and quickly
release the Power key. The default Wi-Fi password is printed on a label under the
battery.
• Guest Wi-Fi password. When the guest Wi-Fi network is enabled, guests can use this
password to access the network.
• Admin login password . Use this to log in to the hotspot web page as an administrator.
You must log in as an administrator to use certain features and to make changes to your
hotspot settings. The default admin login password, admin, is printed on a label under
the battery. The admin login pasword can be 5–31 characters.
You can change these passwords on the hotspot web page (http://m.home or
http://10.0.0.138). For more information, see Manage Hotspot Security on page 61 and
Change Hotspot Web Page Login Settings on page 65.
Get Started
18
BigPond Wi-Fi 4G Advanced II
External Antennas
Using an external antenna might be recommended in areas of lower coverage to improve
your device performance. MIMO Dual TS9 antennas are available from your retailer. Insert
the connector carefully to avoid damage to your device.
Figure 4. External antennas with TS-9 connectors
Get Started
19
2. 10.0.0.138Use Your Mobile
Hotspot
This chapter explains how to use your hotspot. The chapter covers the following topics:
• View Data Usage
• Manage Wi-Fi
• Set Mobile Broadband Options
• View Alerts
• Extend Battery Life
• Manage Hotspot Security
• View Details About Your Mobile Hotspot
• Update Mobile Hotspot Software and Firmware
Note: To change settings, log in as an administrator. See Hotspot Web
Page on page 17.
2
20
BigPond Wi-Fi 4G Advanced II
Data usage
View Data Usage
You can view an estimate of your data usage on the hotspot web page and on the hotspot
touchscreen.
The plan data counter resets automatically when the n
ext billing cycle starts, and the session
data counter resets automatically for each session.
To view estimated data usage on the hotspot touchscreen:
o wake up the device, press the Power key.
1. T
2. T
ap the Home ( ) button.
The touchscreen shows the estimated data usage for the current billing cycle.
To view detailed data usage information on the hotspot web page:
rom a computer or wireless device that is connected to your network, launch an
1. F
Internet browser.
2. Ente
r http://m.home or http://10.0.0.138.
A login screen displays.
3. Ente
r the administrator login password.
The default password is ad
min. The password is case-sensitive.
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21
BigPond Wi-Fi 4G Advanced II
The hotspot web page displays the data usage for the current billing cycle and for the
current broadband session.
Manage Wi-Fi
Advanced users can set up the Wi-Fi radio of the hotspot to meet their Wi-Fi needs by
customizing settings on the hotspot web page.
On the hotspot web page, the following Wi-Fi profiles are available:
• Default, main W
• Dual-band
5 GHz devices with your main Wi-Fi to transfer data at higher throughputs.
• Guest W
i-Fi. Share your Wi-Fi with temporary visitors without exposing the 2.4 GHz
devices on your main Wi-Fi network or letting visitors access the hotspot web page.
By default, main Wi-Fi is enabled and both dual-band Wi-Fi and guest Wi-Fi are disabled. If
r place of business does not allow Wi-Fi or for any other reason you want to disable Wi-Fi
you
and use the mobile hotspot only in tethered mode, the mobile hotspot gives you that option.
Note: Whenever you change Wi-Fi settings, any devices connected to the
hotspot are disconnected and might need to be reconnected.
i-Fi. Share your main Wi-Fi with 2.4 GHz devices you trust.
Wi-Fi (2.4 GHz and 5 GHz) . Gives you the flexibility to connect 2.4 GHz and
10.0.0.138Use Your Mobile Hotspot
22
BigPond Wi-Fi 4G Advanced II
Specify the Wi-Fi Settings
From the touchscreen, you can specify a number of Wi-Fi settings. For more detailed profile
selections, visit the hotspot web page (http://m.home or http://10.0.0.138). You can establish
any one of the following types of networks:
• Defa
ult (No secondary network). Main Wi-Fi only on the 2.4 GHz band. If you
configured a custom profile using the hotspot web page, you have the option to return to
the defaul Wi-Fi setting.
• Dua
l Band Wi-Fi. Main Wi-Fi only on either the 2.4 GHz or 5 GHz band. Use this choice
to transfer data at higher throughputs.
• Guest
Wi-Fi. Main Wi-Fi and guest Wi-Fi on the 2.4 GHz band.
Note: Whenever you change Wi-Fi settings, any devices connected to the
hotspot are disconnected and might need to be reconnected.
To specify the Wi-Fi settings from the touchscreen:
1. T
o wake up the device, press the Power key.
2. T
ap the Home ( ) button.
3. Tap the Wi-Fi butt on.
4. Tap the Options button.
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23
BigPond Wi-Fi 4G Advanced II
The Wi-Fi Options screen displays.
5. To disable the Wi-Fi signal in a restricted area, tap the > button next to Wi-Fi Signal.
6. Slide the ON button to the OFF position.
Your setting is saved.
7. T
o set the Wi-Fi range, tap the > button next to Wi-Fi Range.
8. Tap the radio button for the selection that you want.
Your setting is saved.
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24
BigPond Wi-Fi 4G Advanced II
9. To power down the Wi-Fi radio after a set period of inactivity, tap the > button next to Wi-Fi
St andby.
10. Tap the radio button for the selection that you want.
Your setting is saved.
Use the hotspot web page to set up a profile that is more detailed than the basic profiles
ffered on the touchscreen screen.
o
To select a Wi-Fi profile or create a custom profile on the hotspot web page:
rom a computer or wireless device that is connected to your network, launch an
1. F
Internet browser.
2. Ente
r http://m.home or http://10.0.0.138.
A login screen displays.
3. Ente
r the administrator login password.
The default password is ad
min. The password is case-sensitive.
The Home screen displays.
10.0.0.138Use Your Mobile Hotspot
25
4. Select Wi-Fi > Options.
BigPond Wi-Fi 4G Advanced II
5. In the Wi-Fi Pro files list, select a predefined profile or select Custom Setup to choose your
own options.
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26
BigPond Wi-Fi 4G Advanced II
The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected.
6. To modify the displayed profile (even if you selected a predefined profile), use the following
options:
• Sec
ondary Wi-Fi. Select the Enable secondary Wi-Fi network check box to use a
secondary Wi-Fi network.
• F
requency. Select the Wi-Fi frequency (2.4 GHz or 5 GHz) to use on the main,
secondary, or both Wi-Fi networks.
• Guest mode. Select
the Guest Wi-Fi check box to use the secondary Wi-Fi network
for temporary visitors.
The Submit
7. Click the Sub
button displays after you make a selection.
mit button.
Your changes are saved.
If you select a predefined profile and then change the frequency, or change the guest
i-Fi options, the profile type changes automatically to Custom Setup.
W
Note: When you change your profile options (including disabling or enabling
either Wi-Fi network), any devices connected to the hotspot are
disconnected and might need to be reconnected.
10.0.0.138Use Your Mobile Hotspot
27
BigPond Wi-Fi 4G Advanced II
Connect to Wi-Fi from Wireless Device
You can connect up to 15 wireless devices (such as smartphones, laptops, tablets, digital
cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. For
information about setting connections for main Wi-Fi and guest Wi-Fi networks, see Set the
Maximum Number of Connected Devices o
n page 35.
You can add a wireless device to your Wi-Fi n
WPS enabled, you can use the WPS method to connect the device without using the Wi-Fi
password.
etwork manually . If the device you are adding is
Connect with the Wi-Fi Password
1. On the wireless device, view the list of available Wi-Fi networks.
2. Connect to
touchscreen.
3. Wh
en prompted, enter the Wi-Fi password for your hotspot network.
The Wi-Fi password displays on the hots pot touchscreen. If the screen is turn ed off, press
and q
the network that corresponds to your hotspot network as displayed on the
uickly release the Power key to wake the hotspot.
Add a WPS-Enabled Device
You can add a WPS-enabled Wi-Fi device to your Wi-Fi network without a Wi-Fi password,
using the hotspot web page or the touchscreen.
To add a WPS-enabled Wi-Fi device from the touchscreen:
o wake up the device, press the Power key.
1. T
2. T
ap the Home ( ) button.
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28
3. Tap the Wi-Fi butt on.
4. Tap the WPS button.
BigPond Wi-Fi 4G Advanced II
5. Tap the Pair with Main Wi-Fi or Pair with Secondary Wi-Fi button.
6. Within two minutes, press the WPS key on the wireless device you want to connect.
Your mobile hotspot and the wireless device
To add a WPS-enabled Wi-Fi device from the hotspot web page:
rom a computer or wireless device that is connected to your network, launch an
1. F
communicate and establish the connection.
Internet browser.
2. Ente
r http://m.home or http://10.0.0.138.
A login screen displays.
3. Ente
r the administrator login password.
The default password is ad
The Home screen displays.
min. The password is case-sensitive.
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29
BigPond Wi-Fi 4G Advanced II
4. Select Wi-Fi > Connect.
5. Click the WPS button for either the main Wi-Fi or secondary Wi-Fi network (if available).
6. Choose the WPS method you want to use:
• WPS button p
airing. If the device you want to connect has a WPS key, click the
WPS button pairing button and, within two minutes (120 seconds), press the
device
• Enter WPS P
’s WPS key.
IN. If the device you want to connect has a WPS PIN associated with it,
click the Enter WPS PIN button and enter the device’s WPS PIN.
Your hotspot and the wireless device communicate and establish the connection.
Enable Guest Wi-Fi
Guest Wi-Fi creates a one-time unique password for temporary visitors to access your Wi-Fi
hotspot.
To enable Guest Wi-Fi from the touchscreen:
1. T
o wake up the device, press the Power key.
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30
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