NETGEAR BigPond Wi-Fi 4G Advanced II User Manual

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BigPond Wi-Fi 4G Advanced II  AirCard 790S

User Manual

October 2014

202-11471-01

350 East Plumeria Drive

San Jose, CA 95134

USA

BigPond Wi-Fi 4G Advanced II

Support

Contact your Internet service provider for technical support.

Compliance

For regulatory compliance information, visit http://www.netgear.com/about/regulatory.

See the regulatory compliance document before connecting the power supply.

Trademarks

NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice. © NETGEAR, Inc. All rights reserved.



Contents

Chapter 1 Get Started

Know Your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Manage Your Device and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Power Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Touchscreen Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Power Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

jump Boost Another Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Set Up and Connect to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Install the Micro SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Install the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connect to the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Personalize the Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Tethered Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

NETGEAR AirCard App for Smartphones and Tablets . . . . . . . . . . . . . . . . . . . 17

Hotspot Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Security Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

External Antennas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 2 10.0.0.138Use Your Mobile Hotspot

View Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Manage Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Specify the Wi-Fi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connect to Wi-Fi from Wireless Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Enable Guest Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Enable Dual-Band Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Set the Maximum Number of Connected Devices . . . . . . . . . . . . . . . . . . . . . 35

View or Block Connected Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Set Mobile Broadband Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

View Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Extend Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adjust Wi-Fi Settings to Optimize Battery Life . . . . . . . . . . . . . . . . . . . . . . . . 49

Adjust Display Settings to Increase Battery Life . . . . . . . . . . . . . . . . . . . . . . . 53

Recharge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

USB Tethering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Enable Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

BigPond Wi-Fi 4G Advanced II

Manage Hotspot Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Change Network Names and Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Change Hotspot Web Page Login Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Change Device Encryption Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 67

View Details About Your Mobile Hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Update Mobile Hotspot Software and Firmware . . . . . . . . . . . . . . . . . . . . . . . . . 70

Chapter 3 Advanced Settings

Back Up and Restore Hotspot Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Manage Wi-Fi Network Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Enable SIM Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Configure Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

View WAN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Enable Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Enable Port Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Enable IP Passthrough Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Enable VPN PassThrough. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Configure APN Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Enable DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Set LAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Chapter 4 Frequently Asked Questions

Why can’t I connect a device to the hotspot? . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Why can’t I access the Internet?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Why isn’t my battery charging? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Why is the signal indicator always low?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Why is the download or upload speed slow? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

How do I go back to the hotspot web page? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

What do I do if I forget my admin login password?. . . . . . . . . . . . . . . . . . . . . . . 91

How do I disconnect from the mobile broadband network? . . . . . . . . . . . . . . . 93

Why doesn’t the Connect / Disconnect button appear on the 

hotspot web page? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

How can I extend the life of the battery? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

How do I turn the hotspot off?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

How do I find out how many users are connected to my

hotspot’s Wi-Fi networks? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

The touchscreen is not lit. How do I know if the hotspot is still 

powered on? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

How do I find my computer’s IP address?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

How do I find a device’s MAC address?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Where can I find more information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Chapter 5 Troubleshooting

The Wi-Fi network name does not appear in the list of networks . . . . . . . . . . 99

The No Signal icon displays on either the touchscreen or the hotspot 

web page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

BigPond Wi-Fi 4G Advanced II

Your device cannot access the hotspot web page when connected 

to a VPN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

The hotspot cannot connect to a computer running Windows Vista . . . . . . . . 99

The hotspot does not connect to your service provider’s network . . . . . . . . . 99

Reset the hotspot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

View Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

SIM Not Installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

SIM Error — Check SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

SIM Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Temperature-Related Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Connection Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Appendix A Specifications

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Supported RF Bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

1. Get Started

This chapter provides an overview of BigPond Wi-Fi 4G Advanced II features, and instructions for how to set up your mobile hotspot and connect to the Internet. The chapter covers the following topics:

• Know Your Device

• Set Up and Connect to the Internet

• Additional Information

Note: Firmware updates with new features and bug fixes are available at

downloadcenter.netgear.com. Some products regularly check the site

and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product do not match what is described in this manual, you might need to update3 your firmware.

BigPond Wi-Fi 4G Advanced II

Power key

Status LED

Secondary antenna port

Main antenna port

Micro USB port

Touchscreen

Know Your Device

Your mobile hotspot enables you to create a Wi-Fi access point in any location with cellular network coverage. Use a Wi-Fi access point to connect your laptop and other Wi-Fi-capable devices to your service provider’s mobile broadband network and connect to the Internet.

You can also use your mobile hotspot in tethered mode by connecting it to your laptop with

he USB cable to access the Internet. For more information, see Tethered Mode on p

age 16.

Figure 1. Hotspot keys and features

Manage Your Device and Settings

You can manage your device and change settings using the following features:

• T

he device’s touchscreen. See Touchscreen on page 8.

• T

he hotspot web page. See Hotspot Web Page on page 17.

• A mobile ap

p. See NETGEAR AirCard App for Smartphones and Tablets on page 17.

Get Started

BigPond Wi-Fi 4G Advanced II

Power Key

Use the Power key to wake the hotspot and to power the device on and off.

Table 1. Power key usage

Desired Result Action

Turn on hotspot. Press and hold the Power key for three seconds. Turn off hotspot. Press and hold the Power key for five seconds. Wake up Wi-Fi signal and

screen.

Press and quickly release the Power key.

Status LED

The LED indicates the device’s connection status:

Table 2. LED indicator patterns

Color LED pattern What the pattern means

Blue Slow blink 

(every five seconds)

Amber Blink

(every five seconds)

Blue Double blink

(every five seconds)

Blue / Amber

Slow blink, alternating blue and amber

The data connection is ready for use. The Wi-Fi is on, WWAN is connected, and Wi-Fi devices are available.

The data connection is not ready for use (disconnected or

o signal).

n Data is transferring (uploading or downloading) on the data

nnection.

co The device is installing firmware or software updates.

Touchscreen

The hotspot’s touchscreen displays the following information:

• Wi-Fi name and

• Network sign

• Dat

• Wi-Fi det

• System a

a usage details.

ails (number of connected devices).

lerts.

• Network p

password.

al icons. See Table 3 on page 9 for details.

rovider message notification.

For advanced settings, use a Wi-Fi-enabled device to connect to the hotspot and then visit

otspot web page at http://m.home or http://10.0.0.138.

the h

Get Started

BigPond Wi-Fi 4G Advanced II

Signal strength

Network name

Network icon

Battery icon Wi-Fi network

name and password

Data usage

Number of connected devices

Home button

Back button

Wi-Fi status and button

Settings button

Traffic

Touchscreen Elements

You can use the touchscreen icons and other screen elements to view the hotspot’s status, configure Wi-Fi band settings, view data usage details, and view system alerts

Figure 2. Touchscreen display

Table 3. Touchscreen icons

Icon Indicates

Home button. To display the touchscreen home screen, tap the Home button.

Back button. To return to the touchscreen that was previously displayed, tap the Back button.

Network indicator. These icons show the type of cellular network:

• 4G.

• H . HSPA and dual-carrier networks are available.

• 3G. A 3G network is available.

Signal strength. Bars indicate the strength of the cellular Internet signal.

• 1 b

• 5 b

Traffic. Arrows show the cellular Internet traffic status:

• Gr

• Solid white outline. The hotspot is sending or receiving information.

• None.

Roaming . The hotspot is connected to a network other than Telstra’s.

An LTE network is available.

ar . The hotspot has low signal strength. ars . The hotspot has excellent signal strength.

ay outline. The hotspot is connected.

The hotspot is not connected.

Get Started

BigPond Wi-Fi 4G Advanced II

Table 3. Touchscreen icons (continued)

Icon Indicates Network name The name of the network carrier.

Battery indicator. Battery is partially or fully charged.

• 5 bars . The battery is fully charged.

• 1 bars . The battery has a low charge.

Battery indicator. The battery is recharging.

Battery indicator. The battery level is critically low.

ALERTS (2) Alert message notification. To view the alerts, tap the ALERTS button. Default main Wi-Fi name and

password Guest Wi-Fi name 

and password

Wi-Fi enabled devices use the Wi-Fi name and password to connect to the mobile hotspot.

When guest Wi-Fi is enabled, tap Wi-Fi > Guest Wi-Fi to display the guest Wi-Fi network name and password. For information about how to change these names and passwords, see

Estimated data usage for the current billing period.

Wi-Fi status and button. Displays Wi-Fi status (blue when Wi-Fi is turned on). To display the Wi-Fi screen, tap the Wi-Fi button.

Settings button. To display the Settings screen, tap the Settings button.

Manage Hotspot Security on page 61.

Accessories

The following accessories are included with your hotspot:

• Micro USB cable . Use this cable to recharge the battery or tether the mobile hotspot to

your computer. For more information, see

• Wall charger . Use a wall charge with the USB cable to recharge the battery or to power

the mobile hotspot from a wall socket. For more information, see page 56.

• Jump boost cable. Use the jump boost cable to charge another mobile device, such as a

tablet or smartphone. For more information, see

Tethered Mode on page 16.

Recharge the Battery on

jump Boost Another Device on page 11.

You can purchase the following accessories separately:

• Charging cradle

• Extended battery

For more information, visit www.netgear.com/telstraaccessories.

Get Started

BigPond Wi-Fi 4G Advanced II

Power Sources

Your hotspot can receive power from any of the following sources:

• Recharge

For more information, see Install the Battery on

• W

all socket using the AC adapter and USB cable

For more information, see Recharge the Battery on

• USB port

For more information, see Recharge the Battery on

able battery included with the hotspot

page 13.

page 56.

on your computer

page 56.

jump Boost Another Device

You can give a boost to your smartphone if it is low or out of battery power by connecting it to the hotspot’s jump boost cable and st arting boost from the t ouchscreen screen or the hot spot web page.

Figure 3. Jump boost cable

Note: You cannot charge the hotspot while it is boosting another device.

 To start the jump boost of another device from the touchscreen:

1. Plug the jump

2. Plug the

On the Home screen, a pop-up window appears with boost options. If the pop-up window d

oes not display, tap Settings > Jump Boost.

boost cable into your hotspot.

device you want to charge into the other end of the jump boost cable.

Get Started

BigPond Wi-Fi 4G Advanced II

3. Tap one of the boosting options (30, 60, or 90 minutes).

 To start the jump boost of another device from the hotspot web page:

1. Plug th

2. Plug the device you want

3. On the home p

4. Click the Ju

5. Select one of the boo

e jump boost cable into your hotspot.

to charge into the other end of the jump boost cable.

age, log in as an administrator.

mp Boost button.

sting options (30, 60, or 90 minutes).

Set Up and Connect to the Internet

The battery and micro SIM card are pre-installed in your hotspot. If you need to re-install these components, complete the steps in the sections listed in steps 1 and 2.

 To set up and connect to the Internet:

1. Inst

2. In

3. Connect

all the Micro SIM card.

For more information, see Install the Micro SIM Card on p

stall the battery.

For more information, see Install the Battery on p

to the Internet.

For more information, see Connect to the Internet on p

age 13.

age 14.

age 12.

4. Personalize th

For more information, see Personalize the Hotspot o

e hotspot.

Install the Micro SIM Card

 To insert the SIM card:

1. Remove the h

2. If present, remove the battery.

otspot back cover by lifting at the notch on either corner of the device.

n page 15.

Get Started

3. Insert the micro SIM card.

Micro SIM card

Battery

Gold contacts

4. Insert the b attery as shown.

BigPond Wi-Fi 4G Advanced II

Ensure that the gold contacts on the battery line up with the gold contacts on the device.

5. Repla

ce the hotspot cover.

Install the Battery

 To install the battery:

1. Remove the hot

spot back cover by lifting at the notch on either corner of the device.

Get Started

BigPond Wi-Fi 4G Advanced II

Micro SIM card

Battery

Gold contacts

Make sure that the micro SIM card is already installed. For more information, see Install

the Micro SIM Card on p

age 12.

2. Inse rt the battery as shown.

Ensure that the gold contacts on the battery line up with the gold contacts on the device.

3. Replace the back cover

Note: The battery comes partially charged and ready to use. When the

battery needs recharging, follow the instructions in

Recharge the

Battery on page 56.

Connect to the Internet

Your computer and other devices can connect to the hotspot wirelessly . You can also connect to the Internet with the hotspot tethered to a computer with the USB cable. See Tethered

Mode on p

age 16.

Get Started

BigPond Wi-Fi 4G Advanced II

 To connect to the Internet:

1. Press and hold the Power key for a few seconds.

The hotspot powers up and automatically searches for and connects to your network provider’s mobile broadband network.

2. Conn

3. Launch your browser

ect your computer or other device to your Wi-Fi network:

a. Che b. Select c. W

ck that Wi-Fi is enabled on your device and search for available Wi-Fi networks.

the Wi-Fi name displayed on the hotspot touchscreen and connect to it.

hen prompted, enter your Wi-Fi password as it displays on the hotspot

touchscreen.

to surf the Internet.

Personalize the Hotspot

You can personalize the hotspot and change its settings using the following methods:

ouchscreen. Use the touchscreen to make basic Wi-Fi and other settings changes.

• T

eb page. Use the hotspot web page to make more detailed settings changes than the

• W

basic settings changes offered on the touchscreen. Use a Wi-Fi-enabled device to connect to the hot

the hotspot web page (http://m.home or http://1 make changes. The default administrator login password is admin. a more secure password.

spot and then use a browser to display

0.0.0.138). Log in as an administrator to

Best practice is to set

Additional Information

The following topics are covered in this section:

• Tethered Mode on p

• NETGEAR AirCard App for Smartphones and Tablets o

• Hotspot Web Page on p

• Security Credentials on

• External Antennas o

age 16

n page 17

age 17

page 18

n page 19

Get Started

BigPond Wi-Fi 4G Advanced II

Tethered Mode

You can use your hotspot in tethered mode (connected to a computer using the USB cable) instead of connecting to it using Wi-Fi.

Note: The first time that you use your hotspot in tethered mode, drivers are

loaded on your computer to support the hotspot.

 To install drivers on computers running operating systems other than Windows XP:

1. Ensu

2. Connect

re that the hotspot is powered off.

the hotspot to your computer using the USB cable. The hotspot automatically powers on and installs the necessary driver. You can visit the hotspot web page at http://m.home or ht

your hotspot’s advanced settings.

 To install drivers on a computer running Windows XP:

o wake up the device, press the Power key.

1. T

2. T

ap the Home ( ) button.

3. Tap the Settings button.

tp://10.0.0.138 to customize

4. Tap the USB Tethering button.

Get Started

BigPond Wi-Fi 4G Advanced II

USB tethering should be ON by default. If USB tethering is not ON, sl id e t he OFF button to the ON position..

5. Tap the Install Win XP drivers button.

This button is located at the bottom of the USB Tethering screen.

6. Conn

ect the hotspot to your computer using the USB cable.

The hotspot installs the necessary driver. After the driver is installed, you can visit the hotspot web page at http://m.home or

http://10.0.0.138 to cust

omize your hotspot’s advanced settings.

NETGEAR AirCard App for Smartphones and Tablets

Download and use the complimentary NETGEAR AirCard app to view your connection, settings, and data usage from your smartphone or t ablet. Se

arch the app store for NETGEAR AirCard.

To manage all hotspot settings, visit the hotspot web page at

http://m.home or h

ttp://10.0.0.138.

Hotspot Web Page

Your hotspot comes configured and ready to use. Use the hotspot web page to manage advanced settings.

assword is admin.)

 To log in as an administrator:

1. F

rom a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138

Get Started

BigPond Wi-Fi 4G Advanced II

3. Enter the password in the Sign In field.

The default password is admin. The password is case-sensitive.

4. Click the Sign In button.

The Home screen displays.

After you log in, you can access all of the features available on the touchscreen plus advanced features. For example, you can do the following:

• Change the SSID, Wi-Fi passwords, admin login, and Wi-Fi encryption settings

• Select a custom Wi-Fi profile (dual-band Wi-Fi, guest Wi-Fi)

• Set auto connect options

• View data usage

• Change security settings and router options

Security Credentials

Three passwords are associated with the hotspot:

• Wi-Fi password . Use this to connect your computer or other Wi-Fi device to your mobile

hotspot network. This character string is unique to your device. It displays on the main hotspot touchscreen. If the screen is blank (a power-saving feature), press and quickly release the Power key. The default Wi-Fi password is printed on a label under the battery.

• Guest Wi-Fi password. When the guest Wi-Fi network is enabled, guests can use this

password to access the network.

• Admin login password . Use this to log in to the hotspot web page as an administrator.

You must log in as an administrator to use certain features and to make changes to your hotspot settings. The default admin login password, admin, is printed on a label under the battery. The admin login pasword can be 5–31 characters.

You can change these passwords on the hotspot web page (http://m.home or

http://10.0.0.138). For more information, see Manage Hotspot Security on page 61 and Change Hotspot Web Page Login Settings on page 65.

Get Started

BigPond Wi-Fi 4G Advanced II

External Antennas

Using an external antenna might be recommended in areas of lower coverage to improve your device performance. MIMO Dual TS9 antennas are available from your retailer. Insert the connector carefully to avoid damage to your device.

Figure 4. External antennas with TS-9 connectors

Get Started

2. 10.0.0.138Use Your Mobile

Hotspot

This chapter explains how to use your hotspot. The chapter covers the following topics:

• View Data Usage

• Manage Wi-Fi

• Set Mobile Broadband Options

• View Alerts

• Extend Battery Life

• Manage Hotspot Security

• View Details About Your Mobile Hotspot

• Update Mobile Hotspot Software and Firmware

Note: To change settings, log in as an administrator. See Hotspot Web

Page on page 17.

BigPond Wi-Fi 4G Advanced II

Data usage

View Data Usage

You can view an estimate of your data usage on the hotspot web page and on the hotspot touchscreen.

The plan data counter resets automatically when the n

ext billing cycle starts, and the session

data counter resets automatically for each session.

 To view estimated data usage on the hotspot touchscreen:

o wake up the device, press the Power key.

1. T

2. T

ap the Home ( ) button.

The touchscreen shows the estimated data usage for the current billing cycle.

 To view detailed data usage information on the hotspot web page:

rom a computer or wireless device that is connected to your network, launch an

1. F

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

The hotspot web page displays the data usage for the current billing cycle and for the current broadband session.

Manage Wi-Fi

Advanced users can set up the Wi-Fi radio of the hotspot to meet their Wi-Fi needs by customizing settings on the hotspot web page.

On the hotspot web page, the following Wi-Fi profiles are available:

• Default, main W

• Dual-band

5 GHz devices with your main Wi-Fi to transfer data at higher throughputs.

• Guest W

i-Fi. Share your Wi-Fi with temporary visitors without exposing the 2.4 GHz

devices on your main Wi-Fi network or letting visitors access the hotspot web page.

By default, main Wi-Fi is enabled and both dual-band Wi-Fi and guest Wi-Fi are disabled. If

r place of business does not allow Wi-Fi or for any other reason you want to disable Wi-Fi

you and use the mobile hotspot only in tethered mode, the mobile hotspot gives you that option.

Note: Whenever you change Wi-Fi settings, any devices connected to the

hotspot are disconnected and might need to be reconnected.

i-Fi. Share your main Wi-Fi with 2.4 GHz devices you trust.

Wi-Fi (2.4 GHz and 5 GHz) . Gives you the flexibility to connect 2.4 GHz and

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

Specify the Wi-Fi Settings

From the touchscreen, you can specify a number of Wi-Fi settings. For more detailed profile selections, visit the hotspot web page (http://m.home or http://10.0.0.138). You can establish any one of the following types of networks:

• Defa

ult (No secondary network). Main Wi-Fi only on the 2.4 GHz band. If you

configured a custom profile using the hotspot web page, you have the option to return to the defaul Wi-Fi setting.

• Dua

l Band Wi-Fi. Main Wi-Fi only on either the 2.4 GHz or 5 GHz band. Use this choice

to transfer data at higher throughputs.

• Guest

Wi-Fi. Main Wi-Fi and guest Wi-Fi on the 2.4 GHz band.

Note: Whenever you change Wi-Fi settings, any devices connected to the

hotspot are disconnected and might need to be reconnected.

 To specify the Wi-Fi settings from the touchscreen:

1. T

o wake up the device, press the Power key.

2. T

ap the Home ( ) button.

3. Tap the Wi-Fi butt on.

4. Tap the Options button.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

The Wi-Fi Options screen displays.

5. To disable the Wi-Fi signal in a restricted area, tap the > button next to Wi-Fi Signal.

6. Slide the ON button to the OFF position.

Your setting is saved.

7. T

o set the Wi-Fi range, tap the > button next to Wi-Fi Range.

8. Tap the radio button for the selection that you want.

Your setting is saved.

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BigPond Wi-Fi 4G Advanced II

9. To power down the Wi-Fi radio after a set period of inactivity, tap the > button next to Wi-Fi

St andby.

10. Tap the radio button for the selection that you want.

Your setting is saved.

Use the hotspot web page to set up a profile that is more detailed than the basic profiles

ffered on the touchscreen screen.

 To select a Wi-Fi profile or create a custom profile on the hotspot web page:

rom a computer or wireless device that is connected to your network, launch an

1. F

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

10.0.0.138Use Your Mobile Hotspot

4. Select Wi-Fi > Options.

BigPond Wi-Fi 4G Advanced II

5. In the Wi-Fi Pro files list, select a predefined profile or select Custom Setup to choose your

own options.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected.

6. To modify the displayed profile (even if you selected a predefined profile), use the following

options:

• Sec

ondary Wi-Fi. Select the Enable secondary Wi-Fi network check box to use a

secondary Wi-Fi network.

• F

requency. Select the Wi-Fi frequency (2.4 GHz or 5 GHz) to use on the main,

secondary, or both Wi-Fi networks.

• Guest mode. Select

the Guest Wi-Fi check box to use the secondary Wi-Fi network

for temporary visitors.

The Submit

7. Click the Sub

button displays after you make a selection.

mit button. Your changes are saved. If you select a predefined profile and then change the frequency, or change the guest

i-Fi options, the profile type changes automatically to Custom Setup.

Note: When you change your profile options (including disabling or enabling

either Wi-Fi network), any devices connected to the hotspot are disconnected and might need to be reconnected.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

Connect to Wi-Fi from Wireless Device

You can connect up to 15 wireless devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. For information about setting connections for main Wi-Fi and guest Wi-Fi networks, see Set the

Maximum Number of Connected Devices o

n page 35.

You can add a wireless device to your Wi-Fi n WPS enabled, you can use the WPS method to connect the device without using the Wi-Fi password.

etwork manually . If the device you are adding is

Connect with the Wi-Fi Password

1. On the wireless device, view the list of available Wi-Fi networks.

2. Connect to

touchscreen.

3. Wh

en prompted, enter the Wi-Fi password for your hotspot network.

The Wi-Fi password displays on the hots pot touchscreen. If the screen is turn ed off, press and q

the network that corresponds to your hotspot network as displayed on the

uickly release the Power key to wake the hotspot.

Add a WPS-Enabled Device

You can add a WPS-enabled Wi-Fi device to your Wi-Fi network without a Wi-Fi password, using the hotspot web page or the touchscreen.

 To add a WPS-enabled Wi-Fi device from the touchscreen:

o wake up the device, press the Power key.

1. T

2. T

ap the Home ( ) button.

10.0.0.138Use Your Mobile Hotspot

3. Tap the Wi-Fi butt on.

4. Tap the WPS button.

BigPond Wi-Fi 4G Advanced II

5. Tap the Pair with Main Wi-Fi or Pair with Secondary Wi-Fi button.

6. Within two minutes, press the WPS key on the wireless device you want to connect.

Your mobile hotspot and the wireless device

 To add a WPS-enabled Wi-Fi device from the hotspot web page:

rom a computer or wireless device that is connected to your network, launch an

1. F

communicate and establish the connection.

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password. The default password is ad The Home screen displays.

min. The password is case-sensitive.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

4. Select Wi-Fi > Connect.

5. Click the WPS button for either the main Wi-Fi or secondary Wi-Fi network (if available).

6. Choose the WPS method you want to use:

• WPS button p

airing. If the device you want to connect has a WPS key, click the

WPS button pairing button and, within two minutes (120 seconds), press the

device

• Enter WPS P

’s WPS key.

IN. If the device you want to connect has a WPS PIN associated with it,

click the Enter WPS PIN button and enter the device’s WPS PIN.

Your hotspot and the wireless device communicate and establish the connection.

Enable Guest Wi-Fi

Guest Wi-Fi creates a one-time unique password for temporary visitors to access your Wi-Fi hotspot.

 To enable Guest Wi-Fi from the touchscreen:

1. T

o wake up the device, press the Power key.

10.0.0.138Use Your Mobile Hotspot

2. Tap the Home ( ) button.

3. Tap the Wi-Fi butt on.

BigPond Wi-Fi 4G Advanced II

4. Tap the Guest Wi-Fi button.

5. Slide the OFF button to the ON position.

Guest Wi-Fi is enabled.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

 To enable guest Wi-Fi from the hotspot web page:

1. From a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0.0.138.

A login screen displays.

3. Enter th

e administrator login password.

The default password is admin. The p The Home screen displays.

4. Select Wi

The W

the Wi-Fi Profiles list, select Guest Wi-Fi.

5. In

-Fi > Options.

i-Fi Options screen displays.

assword is case-sensitive.

The Submit button displays near the bottom of the screen after you make a selection.

Note: The default values are appropriate to support a guest network.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

6. Click the Submit button.

Guest Wi-Fi is enabled.

Enable Dual-Band Wi-Fi

When all of your devices support 5 GHz Wi-Fi, use dual-band Wi-Fi for faster downloads. Dual-band Wi-Fi uses more power.

 To enable dual-band Wi-Fi from the touchscreen:

1. T

o wake up the device, press the Power key.

2. T

ap the Home ( ) button.

3. Tap the Wi-Fi butt on.

4. Tap the Dual-Band Wi-Fi button.

5. Tap the OFF button to the ON position.

Dual-band Wi-Fi is enabled.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

 To enable dual-band Wi-Fi from the hotspot web page:

1. From a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0.0.138.

A login screen displays.

3. Enter th

e administrator login password.

The default password is admin. The p The Home screen displays.

4. Select Wi

-Fi > Options.

The Wi-Fi Options screen displays.

the Wi-Fi Profiles list, select Dual-Band Wi-Fi.

5. In

assword is case-sensitive.

After you make a selection, the Submit button displays near the bottom of the screen.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

Note: The default values are appropriate for dual-band Wi-Fi.

6. Click the Submit button.

Dual-Band Wi-Fi is enabled.

Set the Maximum Number of Connected Devices

You can connect up to 15 wireless devices to the hotspot. These connections are shared between the hotspot’s main and secondary Wi-Fi networks.

 To set the number of devices that can connect to each Wi-Fi network from the

touchscreen:

1. T

o wake up the device, press the Power key.

2. T

ap the Home ( ) button.

3. Tap the Wi-Fi butt on.

4. Tap the Devices button.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

5. Tap the Max Wi-Fi Devices button.

The Max Wi-Fi Devices screen displays.

6. Slide the button to specify how you want the Wi-Fi devices to be shared between each Wi-Fi

network.

7. T

ap the Submit button.

Your setting is saved.

 T o set the number of devices that can connect to each Wi-Fi network from th e hotspot

web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0.0.138.

A login screen displays.

3. Enter th

e administrator login password. The default password is admin. The p The Home screen displays.

4. Select W

i-Fi > Options.

assword is case-sensitive.

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BigPond Wi-Fi 4G Advanced II

The Wi-Fi Options screen displays. Scroll down to the bottom of the screen.

5. From the Max Wi-Fi list, select the number of devices that are allowed to access your

hotspot.

6. Click the < butto

n or the > button to adjust the number of connections available on each of

the Wi-Fi networks (main and secondary). The Submit

7. Click the Sub

button displays after you make a selection.

mit button.

View or Block Connected Users

You can view a list of devices that are connected to your hotspot and block undesired users.

Note: When you block or unblock users, the hotspot resets to activate the

new settings. Any devices connected to the hotspot are disconnected when the hotspot resets.

 To view the connected devices from the touchscreen:

1. T

o wake up the device, press the Power key.

10.0.0.138Use Your Mobile Hotspot

2. Tap the Home ( ) button.

3. Tap the Wi-Fi button.

BigPond Wi-Fi 4G Advanced II

4. Tap the Devices button.

 To view the connected devices from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0.0.138.

A login screen displays.

3. Enter th

The default password is admin. The p

e administrator login password.

assword is case-sensitive.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home screen.

If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network.

 To block a device from the touchscreen:

o wake up the device, press the Power key.

1. T

2. T

ap the Home ( ) button.

3. Tap the Wi-Fi butt on.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

4. Tap the Devices button.

5. Tap the device that you want to block.

6. Tap the Block Device button.

7. Tap the Continue Block button.

The device is blocked from your network.

 To block a device from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0.0.138.

A login screen displays.

3. Enter th

The default password is admin. The p

e administrator login password.

assword is case-sensitive.

The Home screen displays.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home screen.

4. Click the device name.

5. Click the Block Dev ice button.

6. When prompt

 To view a list of blocked devices from the touchscreen:

1. T

o wake up the device, press the Power key.

2. T

ap the Home ( ) button.

ed, click the Block Device button again.

3. Tap the Wi-Fi butt on.

4. Tap the Devices button.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

5. Tap the Blocked List button.

Note: Devices display when Blocked List feature is set to ON.

 To view a list of blocked devices from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

e administrator login password. The default password is admin. The p The Home screen displays. A list of devices connected to the main Wi-Fi a

right column of the screen.

4. Select Wi-Fi > Mac Filter.

assword is case-sensitive.

nd guest Wi-Fi networks displays in the

5. From the MAC Fi lter Mode list, select Black list - Block all in list.

The list of blocked displays.

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BigPond Wi-Fi 4G Advanced II

 To unblock a device from the touchscreen:

1. To wake up the device, press the Power key.

2. T

ap the Home ( ) button.

3. Tap the Wi-Fi butt on.

4. Tap the Devices button.

5. Tap the Blocked List button.

Note: Devices display when Blocked List feature is set to ON.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

6. Tap the device that you want to unblock.

7. Tap the Unblock button.

The device has access to your network.

 To unblock a device from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

e administrator login password. The default password is admin. The p The Home screen displays.

A list of devices connected to the main Wi-Fi a right column of the screen.

4. Select W

i-Fi > Mac Filter.

assword is case-sensitive.

nd guest Wi-Fi networks displays in the

5. From the MAC Fi lter Mode list, select Black list - Block all in list.

The list of blocked displays.

6. Click the x

button next to a device.

The device has access to your network.

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BigPond Wi-Fi 4G Advanced II

Set Mobile Broadband Options

By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects.

 To set auto connect options from the touchscreen:

1. T

o wake up the device, press the Power key.

2. T

ap the Home ( ) button.

3. Tap the Settings button.

4. Tap the Network button.

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BigPond Wi-Fi 4G Advanced II

5. To set the network mode, tap the Network Mode > button.

6. Tap the radio button for the selection that you want.

Your setting is saved.

ap x to close the confirmation message window.

7. T

8. To set the auto connection method, tap the Auto Connect > button.

The Auto Connect screen displays.

ap the radio button for the selection that you want.

9. T

Your setting is saved.

ap x to close the confirmation message window.

10. T

11. T

ap the Home ( ) button.

12. The Home screen displays.

 To set auto connect options from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

The default password is admin. The p

e administrator login password.

assword is case-sensitive.

The Home screen displays.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

4. Select Settings > Network > Preferences.

5. Select an Auto Connect option:

• Nev

er (connect manually each use) . The mobile hotspot does not attempt to

automatically connect to the mobile broadband network when powered on. To connect to the network manually, view the Mobile Broa

and click the Connect button.

• Always except when roa

connect only to your network provider’s mobile broadband network when powered on.

• Always . The mobile hotspot automatically attempts to connect to the mobile

roadband network when powered on.

You might incur roaming charges if you are outside your network provider’s coverage

rea.

Note: If SIM PIN security is enabled, you must enter the SIM PIN before the

hotspot can establish a connection. See page 77.

The Submit

6. Click the Sub

View Alerts

dband Disconnected alert

ming . The mobile hotspot automatically attempts to

Enable SIM Security on

button displays after you change any of the displayed preferences.

mit button.

Your mobile hotspot displays alerts to advise you of device status changes. An Alert bar displays across the top of the screen. The color of the bar corresponds to the type of alert:

• Red. Critical a

• Amber. W

• Blue. W

lerts.

arning alerts.

eb updates are available.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

• Yellow. System alerts.

 To view alerts from the touchscreen:

o wake up the device, press the Power key.

1. T

2. T

ap the Home ( ) button.

3. Tap the Alerts bar.

4. Read each alert

o return to the Home screen, tap the Home ( ) button.

5. T

that displays and follow any displayed instructions.

Note: Alerts remain as long as the issues that cause them are active. When

the issues are resolved, the alerts are removed automatically.

 To view alerts from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

The default password is admin. The p

e administrator login password.

assword is case-sensitive.

Active alerts display at the top of the Home screen.

4. Fo

llow the instructions in each alert to address the conditions that caused it to display.

Extend Battery Life

The mobile hotspot, by default, is configured to optimize battery life. The following factors affect battery life:

tandby time.

• S

• Dat

• Mob

a throughput.

ile broadband signal strength (the better the signal, the longer the battery life).

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

• Wi-Fi range.

• Dual-band Wi-Fi (when all of your devices support 5 GHz Wi-Fi, dual-band Wi-Fi allows

faster downloads but uses more power.

• Guest Wi-

Fi, when enabled, uses more power.

To extend the battery life, use any of the following methods:

• Adjus

• Adjust

• Use teth

• Use airplane

• Use only fo

t Wi-Fi settings.

display settings.

ered USB.

mode.

r jump boost.

Adjust Wi-Fi Settings to Optimize Battery Life

If the devices you are connecting to your Wi-Fi network are always close to your hotspot, shorten the Wi-Fi range. Set the standby timer to a shorter period to reduce the amount of t

ime to wait when no devices are connected to either Wi-Fi network before going into standby

mode (the Wi-Fi radio turns off).

Note: When you change the Wi-Fi settings, any devices connected to the

hotspot are disconnected and might need to be reconnected.

 To adjust Wi-Fi setting to optimize battery life from the touchscreen:

1. T

o wake up the device, press the Power key.

2. T

ap the Home ( ) button.

10.0.0.138Use Your Mobile Hotspot

3. Tap the Wi-Fi button.

4. Tap the Options button.

BigPond Wi-Fi 4G Advanced II

5. To disable the Wi-Fi signal when you are on a USB tether, tap the Wi-Fi Signal > button.

6. Slide the ON button to the OFF position.

Your setting is saved.

ap the x button.

7. T

The WiFi Options screen displays.

o set the Wi-Fi range, tap the Wi-Fi Range > button.

8. T

9. Tap the radio button for the selection that you want.

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BigPond Wi-Fi 4G Advanced II

Your setting is saved.

10. T

ap the x button.

The WiFi Options screen displays.

o power down the Wi-Fi radio after a set period of inactivity, tap the Wi-Fi Standby > button.

11. T

12. Tap the radio button for the selection that you want.

Your setting is saved.

Use the hotspot web page to set up a profile that is more detailed than the basic profiles

ffered on the touchscreen screen.

 T o adjust Wi-Fi setttings to optimize battery life from the hotspot web page:

rom a computer or wireless device that is connected to your network, launch an

1. F

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

4. Select W

i-Fi > Options.

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BigPond Wi-Fi 4G Advanced II

Scroll to the bottom of the screen.

5. Adjust any of these settings in the Wi-Fi Options supported section:

i-Fi Range:

- W

- Short range

- Med

ium range provides moderate coverage and battery life.

- Long ra

has the smallest coverage; however, battery life is longer.

nge enables you to have connected Wi-Fi devices farther from your

mobile hotspot and still connect to your Wi-Fi network, but battery life is shorter.

• US

B Tethering. If you are tethering your hotspot to your device and do not want to

use Wi-Fi for other devices, select the Wi-Fi stays Off radio button.

The Submit butt

6. Click the Submi

on displays after you make a selection.

t button.

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BigPond Wi-Fi 4G Advanced II

7. Select Settings > General > Device.

8. From the Wi-Fi Standby list, select a shorter time period.

The shorter the time, the longer the battery life. The Submit

9. Click the Sub

button displays after you make a selection.

mit button.

Adjust Display Settings to Increase Battery Life

Dim the screen to reduce the touchscreen’s brightness level. Set the screen time-out to a shorter period to reduce the amount of time to wait without the touchscreen being touched

fore turning the screen blank.

 To adjust display settings to increase battery life from the touchscreen:

1. T

o wake up the device, press the Power key.

10.0.0.138Use Your Mobile Hotspot

2. Tap the Home ( ) button.

3. Tap the Settings button.

BigPond Wi-Fi 4G Advanced II

4. Tap the Display button.

5. Tap the Display Brightness > button.

6. Slide the button to select the display brightness that you wa nt.

Your setting is saved.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

7. Tap the Back ( ) button.

8. Tap the Display Timeout > button.

9. Tap the radio button for the selection that you want.

Your setting is saved.

 To adjust display settings to increase battery life from the hotspot web page:

1. F

rom a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

4. Select Settings > General > Device.

5. Adjust any of these settings:

• Display Brightn

• T

imeout on AC, Timeout on USB . From the lists, select shorter time periods.

The Submit butt

6. Click the Submi

ess . Select the Dimradio button.

on displays after you make a selection.

t button.

Recharge the Battery

The battery comes partially charged. You can recharge the battery from a wall socket or from the USB port on your computer. Recharging from a wall socket is faster than recharging from a USB port.

Turn off USB tethering if you only want to charge your hotspot with your computer. For more info

rmation, see USB Tethering o

n page 58.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

 To recharge the battery from a wall socket:

1. Attach one end of the micro USB cable to the connector on the right on the mobile

hotspot and attach the other end to the wall charger (included).

2. Plug the wall charger into a wall socket.

A lightning bolt appears on the Battery icon when the battery is charging ( The Battery icon on the touchscreen indicates

when the battery is fully charged ( )

and a notification displays.

Note: The battery continues to charge when the hotspot is powered off.

 To recharge the battery from the USB port on your computer:

1. Att

ach one end of the micro USB cable to the mobile hotspot and plug the other end into

the USB port on your computer.

The Battery icon includes a lightning bolt to indicate that the battery is charging ( ). The Battery icon on the touchscreen indicates

and a notification displays.

when the battery is fully charged ( )

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

Note: The touchscreen goes into sleep mode after a set time to extend

battery life. To wake up the touchscreen, press and quickly release the Power key.

USB Tethering

Use USB tethering to connect to the Internet from supported computers with a USB cable and charge the hotspot battery at the same time.

Turn off USB tethering if you only want to charge your hotspot with your computer.

 To connect the hotspot to the USB port on your computer:

Attach one end of the micro USB cable to the mobile hotspot and plug the other end into the USB port

on your computer.

 To enable USB tethering from the touchscreen:

o wake up the device, press the Power key.

1. T

2. T

ap the Home ( ) button.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

3. Tap the Settings button.

4. Tap the USB Tethering button.

5. Slide the OFF button to the ON position.

USB tethering is enabled.

Enable Airplane Mode

Turn on airplane mode if you want to use jump boost while on an airplane or in areas where Wi-Fi is restricted.

 To enable airplane mode from the touchscreen:

o wake up the device, press the Power key.

1. T

ap the Home ( ) button.

2. T

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

3. Tap the Settings button.

4. Tap the Airplane Mode button.

5. Slide the OFF button to the ON position.

Airplane mode is enabled.

 To enable airplane mode from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

The default password is admin. The p

e administrator login password.

assword is case-sensitive.

The Home screen displays.

10.0.0.138Use Your Mobile Hotspot

4. Click the Jump Boost button.

BigPond Wi-Fi 4G Advanced II

5. Click the Enable Ai rplane Mode button.

Airplane mode is enabled.

Manage Hotspot Security

The following topics are covered in this section:

• Change Network Names and Passwords o

• Change Hotspot Web Page Login Settings on p

• Change Device Encryption Security Settings on p

You can also block undesired hotspot users. For more information, see View or Block

Connected Users on p

age 37.

n page 62

age 65

age 67

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

Note: When you change the Wi-Fi settings, the hotspot resets. Any devices

connected to the hotspot are disconnected when the hotspot resets.

Change Network Names and Passwords

The main and guest Wi-Fi network names identify your Wi-Fi networks and are visible to other Wi-Fi-enabled devices.

The procedure to change the main and guest Wi-Fi network names and passwords is the same. Th

e following settings differ:

• Mai

n Wi-Fi. For added security, you can prevent the main Wi-Fi network name and

password from displaying on the touchscreen Home page.

• Guest W

i-Fi. For added security, you can have the guest Wi-Fi password change each

time you enable guest Wi-Fi.

 To change network names and passwords from the touchscreen:

1. T

o wake up the device, press the Power key.

2. T

ap the Home ( ) button.

3. Tap the Wi-Fi button.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

4. To change the network name and password of the main Wi-Fi, tap the Main Wi-Fi button.

5. To change the network name and password of the guest Wi-Fi, tap the Guest Wi-Fi button.

6. To change the Wi-Fi name, tap the Edit button that is next to Wi-Fi name.

A warning message displays.

ap the Continue button.

7. T

The Wi-Fi name displays.

8. Ente

9. T

r the new Wi-Fi name.

ap the Done button.

Your setting is saved. The Main Wi-Fi screen displays.

o change the Wi-Fi password, tap the Edit button that is next to Wi-Fi password.

10. T

A warning message displays.

ap the Continue button.

11. T

The Wi-Fi password displays.

12. Ente

13. T

r the new Wi-Fi password.

ap the Done button.

Your setting is saved. The Main Wi-Fi screen displays.

14. For main Wi-Fi,

to prevent the Wi-Fi name and password from displaying on the

touchscreen Home screen, clear the Display on home screen check box. Your setting is saved.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

15. For gu est Wi-Fi, to ch ange the password each time you enable guest Wi-Fi, select the New

password each session check box.

When this option is selected, the password entered in step 12 remains only for the current session.

Your setting is saved.

 To change network names and passwords from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

e administrator login password. The default password is admin. The p The Home screen displays.

4. Select W

i-Fi > Connect.

assword is case-sensitive.

5. Click the Edit button.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected.

6. In the Main Wi-Fi and Secondary Wi-Fi sections, change th e Wi-Fi Name and Wi-Fi

Password fields as desired.

7. T

o create a new guest password each time you power on the hotspot, select the Generate

a new password each time I turn on the Guest Wi-Fi check box.

8. Click the Sub

9. When prompt

All devices that were connected must reconnect with t

mit button. ed, click the Submit button again.

he new name and password.

Change Hotspot Web Page Login Settings

You can change the host name for the hotspot web page. You can also change the password to access the hotspot web page.

 To change the login settings for the hotspot web page:

1. F

rom a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

3. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

r the administrator login password.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

The default password is admin. The password is case-sensitive. The Home screen displays.

4. Select S

ettings > General > Device.

5. (Optional) In the Host Name field, change the host name used to access the hotspot web

page. Enter a maximum of 31 characters.

6. (Opt

ional) In the Password field, change the password used to log in as an administrator.

Best practice is to set a more secure password. Enter a maximum of 31 characters. The the Submit

7. Click the Submi

button displays after you make a selection.

t button.

Your settings are saved.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

Change Device Encryption Security Settings

 To change the type of security used for main and secondary or guest Wi-Fi:

1. F

rom a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

4. Select W

i-Fi > Options.

The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected.

5. In the Encryption list for main Wi-Fi or guest Wi-Fi, select a security option:

• W

PA2 Personal AES. Strong security supported by newer Wi-Fi devices, the de fault.

• WP

A/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2 Personal

AES whenever possible.

• None. Anyo

ne can access your Wi-Fi network without a password and you are

responsible for charges incurred. Best practice is not to select this option.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

The Submit button displays after you make a selection.

6. Click the Submi

7. Reconnect your

See Connect to the Internet o

t button.

Wi-Fi devices, if necessary, using the new Wi-Fi credentials.

n page 14.

View Details About Your Mobile Hotspot

You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity).

 To view details about your device from the touchscreen:

1. T

o wake up the device, press the Power key.

2. T

ap the Home ( ) button.

3. Tap the Settings button.

4. Tap the More button.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

5. Tap the Device Information > button.

 To view details about your device from the hotspot web page:

rom a computer or wireless device that is connected to your network, launch an

1. F

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password.

The default password is ad The Home screen displays.

min. The password is case-sensitive.

10.0.0.138Use Your Mobile Hotspot

4. Click the About link.

BigPond Wi-Fi 4G Advanced II

Update Mobile Hotspot Software and Firmware

The hotspot checks automatically for new software or firmware updates once a week. If an update becomes available, the hotspot displays an alert. Open the alert and click the

Download button. When the download completes, the hotspot displays an alert with an Install now button. Click the Install now button to install the update. Your device reboots

automatically to use the new software. You can also check for updates manually without receiving an alert.

 To update software from the touchscreen:

o wake up the device, press the Power key.

1. T

10.0.0.138Use Your Mobile Hotspot

2. Tap the Home ( ) button.

3. Tap the Settings button.

BigPond Wi-Fi 4G Advanced II

4. Tap the More button.

5. Tap the Software Updates > button..

6. Tap the Check for updates now button.

7. If an updat

e is available, tap the Start Download button.

The update downloads.

10.0.0.138Use Your Mobile Hotspot

BigPond Wi-Fi 4G Advanced II

8. Tap the Update now button to install the update.

 To update software from the hotspot web page:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

e administrator login password.

The default password is admin. The p The Home screen displays.

4. Select Setting

s > General > Software and Reset.

assword is case-sensitive.

5. If the Check for update button displays, click it to check if a new update is available.

6. If

an update is available, click the Start Download button.

The update downloads.

7. Click the Up

date now button to install the update.

10.0.0.138Use Your Mobile Hotspot

3. Advanced Settings

This chapter provides information about how to configure various aspects of the hot spot such as Wi-Fi settings, WAN settings, router settings. The chapter covers the following topics:

• Back Up and Restore Hotspot Settings

• Manage Wi-Fi Network Options

• Enable SIM Security

• Configure Mobile Broadband

BigPond Wi-Fi 4G Advanced II

Back Up and Restore Hotspot Settings

You can back up and restore hotspot settings. Backing up and restoring is useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings.

 To back up hotspot settings:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

e administrator login password.

The default password is admin. The p The Home screen displays.

4. Select Setting

s > General > Software and Reset.

assword is case-sensitive.

5. In the Download / Backup Settings section, click the Save button.

By default, the file (e

 To restore hotspot settings:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

e administrator login password.

xport.cfg) is saved to your Downloads folder.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

The default password is admin. The password is case-sensitive. The Home screen displays.

4. Select Setti

ngs > General > Software and Reset.

5. In the Restore Se ttings section, click the Browse button.

6. Navigat

e to the location where the export.cfg file is stored.

By default, hotspot setting files are saved to your Downloads folder.

7. Click the Open butt

on.

Your hotspot is restored with the imported file settings.

Manage Wi-Fi Network Options

You can set Wi-Fi network options such as RTS threshold and the fragmentation packet size on the hotspot web page. You can also control which Wi-Fi devices can access your network by adjusting MAC filtering parameters.

 To set the Wi-Fi network options:

1. F

rom a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

3. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

r the administrator login password.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

The default password is admin. The password is case-sensitive. The Home screen displays.

4. Select W

i-Fi > Options.

5. Set the Wi-Fi options:

• Channel.

The Wi-Fi channel being used.

Best practice is to set the channel to Auto. provides the least interference.

The hotspot chooses the channel that

• RTS Threshold. The smallest packet size (in bytes) used by the Request to

Send/Clear to Send handshaking protocol. Best practice is to use a value of 2347. If you are experiencing inconsistent data flow,

can make minor changes to this value to try to alleviate the problem.

you

• Fragmentation Threshold. The largest allowable size (in bytes) for a packet.

If a packet is larger than the threshold, it is sent in multiple packets, which can affect network perfo

• Broa

dcast Network Name. If you select the Show radio button, your Wi-Fi network

rmance. Keep this value as large as possible (up to 2346).

name (SSID) is broadcast to everyone nearby.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

Select the Hide radio button if you do not want it broadcast. The Submit

6. Click the Sub

button displays after you make a selection.

mit button.

Enable SIM Security

Create another level of security by establishing a PIN that you must enter before you can manage the WWAN connection.

 To enable SIM security:

1. F

rom a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

3. Ente

4. Select Setti

r http://m.home or http://10.0.0.138.

A login screen displays.

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

ngs > Network > SIM Security.

5. Click the Activate button.

6. Ente

r your PIN and click the Submit button.

If you enter an incorrect PIN three times, the SIM is blocked. If

your network service provider to receive a PUK number to unblock the SIM.

the SIM is blocked, contact

Advanced Settings

BigPond Wi-Fi 4G Advanced II

Configure Mobile Broadband

You can configure mobile broadband settings to view WAN details such as the active network, connection status, signal strength. You can also adjust these settings to establish which users and applications can access your network.

View WAN Information

 To view network information:

1. From a computer o

Internet browser.

2. Enter http://m.h

A login screen displays.

3. Enter th

The default password is admin. The p The Home screen displays.

4. Select Setting

e administrator login password.

r wireless device that is connected to your network, launch an

ome or http://10.0. 0.138.

s > Network > Status Details.

assword is case-sensitive.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

Enable Port Forwarding

If your computer is hosting a server, you can enable port forwarding so that other users can access the server.

 To enable port forwarding:

rom a computer or wireless device that is connected to your network, launch an

1. F

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

4. Select Setti

ngs > Router > Port Forwarding.

5. Select the Enable radio button.

The Port Forwarding list displays. Incoming traffic is forwarded to specific ports and devices on your network using their

l IP addresses.

loca

Note: Port

forwarding creates a security risk. When not required, disable port

forwarding.

6. Ente

7. Click the Sub

r the following port forwarding information:

• L

abel. Enter a descriptive name.

• IP. Ente

• Port. Ent

• Protoc

The Su

r the IP address of a connected device.

er the port number that the application uses.

ol. If you are unsure, select TCP/IP.

bmit button displays after you make a selection.

mit button.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

Your settings are saved.

Enable Port Filtering

You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security.

 To enable port filtering:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

e administrator login password.

The default password is admin. The p The Home screen displays.

4. Select Setting

s > Router > Port Filtering.

The Port Filtering screen displays.

assword is case-sensitive.

5. From the Port Fil tering list, select one of the following:

• Black Li

• White L

st. Specific applications are not allowed to access the Internet (block list).

ist. Specific applications are allowed to access the Internet (allow list).

Only one list at a time can be active,

entify the ports to filter.

6. Id

Enter a meaningful label that describes the service.

7. Enter th

8. Enter th

The Submit butt

9. Click the Submi

e port being used. e communication protocol being used.

on displays after you make a selection.

t button.

either a black list or a white list.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

WARNING:

Enable IP Passthrough Mode

To turn off the hotspot router functionality and assign the network IP address directly to the attached device, enable IP passthrough.

If you make this change, the attached device restarts using a different driver configuration.

If you enable this feature, Wi-Fi is disabled and you must use a USB cable to tether the device.

Note: This feature is available to Windows computer users. If you are a Mac

user, do not enable this option because you will be unable to access your device.

 To enable IP passthrough mode:

1. From a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.home or http://10.0.0.138.

A login screen displays.

3. Enter the administrator login password.

The default password is admin. The password is case-sensitive. The Home screen displays.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

4. Select Settings > Router > Basic.

5. In the LAN section, select the Enabled radio button next to IP Passthroug h Mode.

6. Click the Submi

t button.

Enable VPN PassThrough

To connect to a corporate network using VPN, you must first enable VPN connections (passthrough).

 To enable VPN passthrough:

1. From a computer o

Internet browser.

2. Enter http://m.h

A login screen displays.

3. Enter th

e administrator login password. The default password is admin. The p The Home screen displays.

r wireless device that is connected to your network, launch an

ome or http://10.0. 0.138.

assword is case-sensitive.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

4. Select Settings > Router > Basic.

5. In the LAN section, select the On radio button next to VPN Passthrough.

The Submit

6. Click the Sub

button displays after you make a selection.

mit button.

Configure APN Details

Y our mobile hot spot comes preconfigured with the access point name (APN) for your network service provider.

The hotspot checks the APN to determine the type of network connection to establish.

 To add an APN for another network:

1. F

rom a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

3. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

4. Select Settings > Network > APN.

5. Click the Add button.

6. Enter th

7. Enter th

e name of the network service provider and the APN that you obtained from it. e user name and password, if they are required for the wireless network.

8. Select the network aut

• None

• PA

• CH

• P

9. Change th

AP or CHAP

e PDP (data protocol), if necessary:

• IPV4

• IPV6

• IPV4V6

10. Change th

e PDP roaming protocol, if necessary:

• None

• IPV4

• IPV6

• IPV4V6

hentication mode:

Note: PDP roaming protocol is the IP protocol used while you are roaming

(for example when you are traveling and the roaming network does not support IPv6).

11. Click the + symbol next to the new APN entry.

The entry is added to the table.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

 To select the APN to use:

1. From a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

4. Select Setti

ngs > Network > APN.

5. Select the Active radio button next to the APN entry to be used.

The APN is selected.

 To remove an APN entry:

1. F

rom a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the administrator login password. The default password is ad The Home screen displays.

4. Select Setti

5. Click the Det

6. Click the Del

ngs > Network > APN.

ails button beside the APN entry. ete button.

The APN is removed.

min. The password is case-sensitive.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

Enable DMZ

In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address.

 To enable the DMZ and designate a computer to screen incoming traffic:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0. 0.138.

A login screen displays.

3. Enter th

e administrator login password.

The default password is admin. The p The Home screen displays.

4. Select Setting

s > Router > Basic.

assword is case-sensitive.

5. In the DMZ section, select the On radio button ne xt to DMZ Enabled.

6. In

the DMZ Address field, enter the IP address of the computer to which you want all data

sent.

Advanced Settings

BigPond Wi-Fi 4G Advanced II

If the hotspot is tethered using a USB cable, this address is 192.168.1.4. If the hotspot is connected using Wi-Fi, the first Wi-Fi client’s IP address is usually 192.168.1.74.

The Submit

7. Click the Sub

button displays after you make a selection.

mit button.

Set LAN Options

 To set the hotspot’s LAN options:

rom a computer or wireless device that is connected to your network, launch an

1. F

Internet browser.

2. Ente

3. Ente

4. Select Setti

r http://m.home or http://10.0.0.138. A login screen displays.

r the administrator login password. The default password is ad

min. The password is case-sensitive.

The Home screen displays.

ngs > Router > Basic.

5. In the LAN section, enter the appropriate details.

If the DHCP server is enabled, it automatically assigns an the network and manages its configuration information.

IP address to each device on

Advanced Settings

BigPond Wi-Fi 4G Advanced II

The DNS mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider.

The Submit button displays after you make a selection.

6. Click the Submit button.

Advanced Settings

4. Frequently Asked Questions

This chapter provides answers to questions you might have about your hotspot. (Also see

Chapter 5, Troubleshooting.) The chapter covers the following topics:

• Why can’t I connect a device to the hotspot?

• Why can’t I access the Internet?

• Why isn’t my battery charging?

• Why is the signal indicator always low?

• Why is the download or upload speed slow?

• How do I go back to the hotspot web page?

• What do I do if I forget my admin login password?

• How do I disconnect from the mobile broadband network?

• Why doesn’t the Connect / Disconnect button appear on the hotspot web page?

• How can I extend the life of the battery?

• How do I turn the hotspot off?

• How do I find out how many users are connected to my hotspot’s Wi-Fi networks?

• The touchscreen is not lit. How do I know if the hotspot is still powered on?

• How do I find my computer’s IP address?

• How do I find a device’s MAC address?

• Where can I find more information?

BigPond Wi-Fi 4G Advanced II

Why can’t I connect a device to the hotspot?

If you are experiencing problems connecting to the hotspot, try the following suggestions:

• Turn off your device and take the battery out, wait 10 seconds, put the battery back in,

and turn your device on.

• Restart your computer.

• Turn off or temporarily disable any security programs or firewalls.

• If possible, try using another computer or Wi-Fi device to connect to your hotspot. If you

can, then the problem is with the device that cannot connect, not the hotspot.

Why can’t I access the Internet?

If you are connected to the hotspot but cannot connect to the Internet, try the following suggestions:

• Check the display status on the touchscreen.

• Make sure that network coverage is available in your area.

• Make sure that your micro SIM card is active and enabled with data services.

• Wait one to two minutes for the hotspot to initialize.

• Confirm that your account is activated and that no other Internet connections are active.

• Switch your hotspot off and on and restart your computer or Wi-Fi device.

• Check to see if you can access www.telstra.com. If you can access www.telstra.com but

you cannot access other non-Telstra websites, you might need to top up or recharge your pre-paid SIM card.

Why isn’t my battery charging?

If you are in a low-coverage area, are transferring a lot of data, or left the hotspot in a hot location, the internal temperature of the hotspot can rise above 45°C. In these conditions, the battery cannot be charged due to safety limits with lithium-ion battery technology.

Check to ensure that the USB cable and the AC wall charger are connected securely and are working correctly.

Why is the signal indicator always low?

Your hotspot has poor reception. Try moving it to a location with a clear view of the sky (for example, near a window).

Frequently Asked Questions

BigPond Wi-Fi 4G Advanced II

Why is the download or upload speed slow?

Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other hotspot Wi-Fi devices. Review the following possibilities:

• Check your signal strength and network type (for example, LTE 4G is generally faster

than 3G).

• Check Wi-Fi interference by powering the hotspot off and on to find a better Wi-Fi

channel.

• Switch Wi-Fi channel from 2.4 GHz to 5 GHz.

• If Telstra network signal is low, consider using external antennas or cradle the hotspot

with built-in high gain antennas.

How do I go back to the hotspot web page?

 To view the hotspot web page:

1. From a computer or wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.home or http://10.0.0.138.

A login screen displays.

3. Enter the administrator login password.

The default password is admin. The password is case-sensitive.

What do I do if I forget my admin login password?

The default admin login password is admin, and the hotsp ot web p age URL is http://m.home or http://10.0.0.138.

If you changed the admin login password and can’t remember the passwo rd that you created, you must set the hotspot back to factory defaults.

 To reset the hotspot from the touchscreen:

1. To wake up the device, press the Power key.

Frequently Asked Questions

2. Tap the Home ( ) button.

3. Tap the Settings button.

BigPond Wi-Fi 4G Advanced II

4. Tap the More button.

5. Tap Factory Reset > button.

Frequently Asked Questions

BigPond Wi-Fi 4G Advanced II

6. Tap the Yes button..

7. Tap the Begin Reset button.

A factory reset takes about one minute.

ter the device resets, reconnect Wi-Fi devices.

8. Af

How do I disconnect from the mobile broadband network?

 To disconnect from the network from the hotspot web page:

rom a computer or wireless device that is connected to your network, launch an

1. F

Internet browser.

2. Ente

r http://m.home or http://10.0.0.138.

A login screen displays.

3. Ente

r the mobile hotspot password.

The default password is ad

min. The password is case-sensitive.

The Home screen displays.

4. Click the Di

 To disconnect from the network from the touchscreen:

o wake up the device, press the Power key.

1. T

ap the Home ( ) button.

1. T

sconnect button (in the Connection Details section).

2. Tap the Settings button.

3. T

ap the Network button. ap the > next to Status Disconnect.

4. T

Frequently Asked Questions

BigPond Wi-Fi 4G Advanced II

Your hotspot is disconnected from the network.

Why doesn’t the Connect / Disconnect button appear on the hotspot web page?

You can use the Connect / Disconnect button only when you are logged in as an administrator.

 To log in as an administrator:

1. From a computer o

Internet browser.

2. Enter http://m.h

A login screen displays.

3. Enter th

The default password is admin. The p

4. Click the Sign In b

e password in the Sign In field.

r wireless device that is connected to your network, launch an

ome or http://10.0. 0.138.

utton.

assword is case-sensitive.

How can I extend the life of the battery?

For information about extending the life of the battery, see Extend Battery Life on page 48.

Frequently Asked Questions

BigPond Wi-Fi 4G Advanced II

How do I turn the hotspot off?

Press and hold the Power key for a few seconds.

How do I find out how many users are connected to my hotspot’s Wi-Fi networks?

The number on the Wi-Fi icon on the hotspot’s touchscreen is the number of users (or devices) connected to your Wi-Fi network. A list of connected devices appears in the hot spot Connected Devices section. For more information about the devices or users connected to your network, see

View or Block Connected Users on page 37.

The touchscreen is not lit. How do I know if the hotspot is still powered on?

The touchscreen dims to save energy. The LED continues to flash slowly to indicate that the mobile hotspot is still powered on. To wake up the touchscreen, press and quickly release the Power key.

How do I find my computer’s IP address?

The steps for finding your computer’s IP address depend on the operating system. If your device runs an operating system not listed here, see the appropriate operating system documentation.

 To find the IP address on a Windows 7 , Windows Vista , or Windows XP device:

1. Open the command prompt window:

a. Select Start > Run. b. Enter cmd or command and click the OK button.

2. At the command prompt, enter ipconfig and press the Enter key.

3. Write down the IP address for the entry that relates to the wireless network connection.

The IP address might be listed under IPv4 Address or something similar.

 To find the IP address on a Windows 8 device:

1. In the Charms bar, click the Search icon.

2. Select Command Prompt.

3. At the command prompt, enter ipconfig and press the Enter key.

4. Write down the IP address for the entry that relates to the wireless network connection.

The IP address might be listed under IPv4 Address or something similar.

Frequently Asked Questions

BigPond Wi-Fi 4G Advanced II

 To find the IP address on a Mac OS X device:

1. From the Apple menu, select System Preferences > Network.

2. Select the wireless adapter.

The IP address is displayed in the right pane.

 To find the IP address on devices running other operating systems:

Refer to the user documentation for your operating system or computer.

How do I find a device’s MAC address?

You must know the MAC address for a device when you are doing the following:

• Assigning an IP address based on a MAC address (when using DHCP)

• Allowing or denying devices to access your Wi-Fi network (MAC filtering) Tip: To display a list of connected devices, including the MAC address of

each device, go to the hotspot web page and log in as an administrator. The connected devices list appears on the left side of the Home screen. Click the device links to display IP and MAC addresses.

The steps for finding a device’s MAC address depend on the operat ing system. If your device runs an operating system not listed here, see the appropriate operating system documentation.

 To find the MAC address on a Windows 7, Vista , XP device:

1. Open the command prompt window:

a. Select Start > Run. b. Enter cmd or command and click the OK button.

2. At the command prompt, enter ipconfig /all and press Enter.

3. Write down the physical address for the entry that relates to the wireless netwo rk

connection. It appears as a series of numbers and letters. This is the MAC address of your wireless

adapter.

 To find the MAC address on a Windows 8 device:

1. In the Charms bar, select the Search icon.

2. Select Command Prompt.

3. At the command prompt, enter ipconfig /all and press Enter.

4. Write down the physical address for the entry that relates to the wireless netwo rk

connection.

Frequently Asked Questions

BigPond Wi-Fi 4G Advanced II

It appears as a series of numbers and letters. This is the MAC address of your wireless adapter.

 To find the MAC address on a Mac OS X device:

1. From the Apple menu, select System Preferences > Network.

2. Select the wireless adapter that is connecting to the rout ing hardware.

3. Select Advanced.

4. Select Ethernet.

The Ethernet ID is displayed. This is the same as the MAC address.

Where can I find more information?

Review the following:

• The Quick Start Guide that came with your mobile hotspot.

• Visit support.netgear.com, click the Support for Home Products link, search for your

network service provider, and select your hotspot from the list of products to do the following:

- Update the firmware on your device (if an update is available)

- View a tutorial

• Learn tips and tricks at http://www.netgear.com/learningcenter/mobile to get the most

from your hotspot.

• Information about accessories is available at http://www.netgear.com/telstraaccessories.

Frequently Asked Questions

5. Troubleshooting

This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot. The chapter covers the following topics:

• The Wi-Fi network name does not appear in the list of networks

• The No Signal icon displays on either the touchscreen or the hotspot web page

• Your device cannot access the hotspot web page when connected to a VPN

• The hotspot cannot connect to a computer running Windows Vista

• The hotspot does not connect to your service provider’s network

• Reset the hotspot

• View Alerts

BigPond Wi-Fi 4G Advanced II

The Wi-Fi network name does not appear in the list of networks

If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions:

• Ref

• I

resh the list of networks.

f the touchscreen is dark, the Wi-Fi radio might be asleep. Press the Power key to wa ke

the hotspot.

f the hotspot is tethered to your computer, make sure that Wi-Fi is set to stay on when

the hotspot is tethered. See Reset the hotspot on p

age 100.

The No Signal icon displays on either the touchscreen or the hotspot web page

If the No Signal icon ( ) displays on either the touchscreen or the hotspot web page, make sure that you are in your network service provider’s coverage area.

Your device cannot access the hotspot web page when connected to a VPN

If you are using your hotspot while connected to a VPN, you might not be able to access the hotspot web page using http://m.home.

To directly access the hotspot web page hosted on http://10.0.0.138 in your browser.

the device, enter the address

The hotspot cannot connect to a computer running Windows Vista

Microsoft has a known issue whereby computers running Windows Vist a cannot obt ain an IP address from certain routers. More information and a fix are available at

http://support.microsoft.com/kb/928233, or visit the Microsoft support website and search for

knowledge base article 928233.

The hotspot does not connect to your service provider’s network

If your hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions:

Troubleshooting

BigPond Wi-Fi 4G Advanced II

• Make sure that your micro SIM account is active. To check micro SIM status and activate

the account, visit http://m.telstra.com.

• If you use a pay-as-you-go micro SIM card, make sure that the account has a positive

balance

• If your mobile hot

spot still does not connect, you might need to create or update the

default connection profile.

 To check the default connection profile settings:

1. From a computer o

r wireless device that is connected to your network, launch an

Internet browser.

2. Enter http://m.h

ome or http://10.0.0.138.

A login screen displays.

3. Enter

the mobile hotspot password. The default password is admin. The p The Home screen displays.

4. Select Set

tings > Network > APN.

assword is case-sensitive.

5. Review ISP settings.

Reset the hotspot

You can reset the hotspot to the factory settings. This is useful if you forgot your admin login password for the hotspot web page.

If you reset the hotspot, all of your customizatio them before doing the reset and restore them afterward. See Back Up and Restore Hotspot

Settings o

n page 74.

Note: When you reset the hotspot, any currently connected devices lose

access and must be reconnected after the hotspot restarts.

ns are lost. If you want to keep them, save

Troubleshooting

100

NETGEAR BigPond Wi-Fi 4G Advanced II User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual