Netgear Arlo GO User Manual

Arlo Go Quick Start Guide

1

What’s Included

Arlo Go camera with

AT&T SIM card

Rechargeable

battery

2

Mount screws

Power adapter

Mount

Activate Your SIM Card

The camera uses the AT&T network* to send pictures and video to
your Arlo account in the cloud.

¾ To activate your SIM card:

If you know your AT&T Enterprise Sales Contact, contact that person
with your Arlo Go SIM ICCID and device IMEI. Both the SIM ICCID and
the IMEI display on the retail box.

If you don’t know your AT&T Enterprise Sales Contact, call AT&T
Mobility Sales & Services at 1-800-331-0500.

This service is available Monday through Friday from 8 a.m. to 5 p.m.,
Central Time.

* Requires a wireless service plan. Additional restrictions and data charges may apply.
Coverage and service not available everywhere.

3

Get the Arlo App

For the best experience, download the Arlo app for your smartphone
by scanning this QR code.

arlo.netgear.com

4

Insert the SIM Card
Into Your Arlo Go Camera

The Arlo Go camera comes with an AT&T SIM card installed. If a SIM
card is not installed, insert a card into the SIM card slot.

¾ To insert a SIM card:

1. Unlock the battery compartment by
pressing and holding the latch.

2. Gently pull the battery door back to
open the compartment.

3. Align the gold SIM contacts.

4. Insert the SIM card into the SIM card
slot.

Note: If you plan to store video recordings on an SD card, insert the

SD card now.

SIM card slot

SD card slot

5

Insert the Battery
Into Your Arlo Go Camera

If power is available, you can plug your camera in and use it in
powered mode. Best practice is to insert the battery into your Arlo
Go camera even if you plan to power the camera using the power
adapter.

¾ To insert the battery:

1. Align the battery contacts.

2. Insert the battery.

3. Close the battery door.

6

Set Up Your Arlo Go Camera

Use the Arlo app and your Arlo account to set up your Arlo Go camera.
If you already set up an Arlo account, you can add the Arlo Go camera
to your account.

During setup, your Arlo Go camera must be connected to the AT&T
network. Note: This requires that you are using a compatible device
and a mobile service plan. Additional restrictions and data charges
might apply. Coverage and service are not available everywhere.

After you add your Arlo Go camera to your Arlo account, you can
place the Arlo Go camera anywhere in AT&T’s network coverage area.

For information about optimizing mobile connectivity, scan this QR
code or visit http://tinyurl.com/jyoysqo.

7

¾ To create a new Arlo account:

1. Launch the Arlo app from your smartphone, tap the New System
Setup button, and select Arlo Go.

If you are using a computer, visit arlo.netgear.com.

2. Follow the onscreen instructions.

8

¾ To add an Arlo Go camera to an existing Arlo account:

1. If you already set up an Arlo account, log in, and click or tap Add
Device.

2. Follow the onscreen instructions.

9

Place Your Camera

You can place your camera on a flat surface or mount it.

10

¾ To mount the camera on a wall:

1. Place the wall plate and secure it with three screws.

2. Attach the camera to the
wall plate.

If you’re mounting the camera
to drywall, be sure to use the
included plastic drywall anchors.

11

Charge Your Arlo Go Battery

The Arlo Go battery is partially charged when it leaves the factory.

¾ To recharge the battery:

1. Connect the power adapter to the camera.

Caution: You must use an Arlo Go power adapter to charge the

battery. Do not try to power the camera or charge the battery
with any power adapter other than the one provided with the
Arlo Go camera.

2. Plug the power adapter into an electrical outlet.

The camera LED lights solid blue for two seconds when the camera
battery is fully charged.

12

Arlo Go Access and Cloud Storage

The Arlo Go camera is designed to connect to the AT&T network.*
Note: This requires that you are using a compatible device and a WiFi
service plan. Additional restrictions and data charges might apply.
Coverage and service are not available everywhere.

During setup you can add the camera to your Arlo account.

After setup, the Arlo Go camera uses the AT&T network* to send
recordings to the cloud storage associated with your Arlo account.**

* Requires a wireless service plan. Additional restrictions and data charges may apply.
Coverage and service not available everywhere.

** May incur data rates and usage.

13

You’re Done!

Congratulations! Your Arlo Go camera is set up and ready to go.

The camera comes with an SD card slot that supports SD cards (sold
separately) with a capacity of up to 32G of storage. If you inserted an SD
card and your camera is oine, the camera recordings are stored on the
SD card.

Note: You must insert the SD card before powering the camera on.

To view useful tutorial videos, find troubleshooting tips, or get support,
visit support.arlo.com.

14

Camera LED Guide

Slow blinking amber

Mobile network
coverage is not
available.

Blinking amber and
purple

The SD card type is
invalid.

Blinking amber and
blue

The camera is receiving
a firmware upgrade.

Solid amber

No SIM card is inserted
or the SIM card is
damaged.

Fast blinking amber

The camera connected
to the cellular network
but it cannot connect
to the cloud.

For more information,
visit http://tinyurl.com/

h8csb5a or scan this

QR code:

Very slow blinking
blue

The camera is powering
on.

Slow blinking blue

The camera is ready to
scan the QR code.

Fast blinking blue

The camera is
connected to the cloud.

Blinking blue and
purple

The camera is
connecting to the
network and the cloud.

15

©NETGEAR, Inc., NETGEAR, the NETGEAR Logo, and Arlo are trademarks of NETGEAR,
Inc.

Compliance

For the current EU Declaration of Conformity, visit

http://kb.netgear.com/app/answers/detail/a_id/11621/.

For regulatory compliance information, visit

http://www.netgear.com/about/regulatory/.

350 East Plumeria Drive
San Jose, CA 95134 USA

January 2017

NETGEAR INTL LTD

Building 3, University Technology Center
Curraheen Road, Cork, Ireland