Due to the nature of wireless communications, transmission and reception of data can
never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally
lost. Although significant delays or losses of data are rare when wireless devices such as
the NETGEAR® modem are used in a normal manner with a well-constructed network,
the NETGEAR modem should not be used in situations where failure to transmit or
receive data could result in damage of any kind to the user or any other party, including
but not limited to personal injury, death, or loss of property. NETGEAR accepts no
responsibility for damages of any kind resulting from delays or errors in data
transmitted or received using the NETGEAR modem, or for failure of the NETGEAR
modem to transmit or receive such data.
Do not operate the NETGEAR modem in areas where blasting is in progress, where
explosive atmospheres may be present, near medical equipment, near life support
equipment, or any equipment which may be susceptible to any form of radio
interference. In such areas, the NETGEAR modem MUST BE POWERED OFF. The
NETGEAR modem can transmit signals that could interfere with this equipment.
Do not operate the NETGEAR modem in any aircraft, whether the aircraft is on the
ground or in flight. In aircraft, the NETGEAR modem MUST BE POWERED OFF. When
operating, the NETGEAR modem can transmit signals that could interfere with various
onboard systems.
The driver or operator of any vehicle should not operate the NETGEAR modem while in
control of a vehicle. Doing so will detract from the driver or operator's control and
operation of that vehicle. In some states and provinces, operating such communications
devices while in control of a vehicle is an offence.
Limitation of
Liability
The information in this manual is subject to change without notice and does not
represent a commitment on the part of NETGEAR. NETGEAR AND ITS AFFILIATES
SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL,
GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES
INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR ANTICIPATED
PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY NETGEAR
PRODUCT, EVEN IF NETGEAR AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY
THIRD PARTY.
Notwithstanding the foregoing, in no event shall NETGEAR and/or its affiliates
aggregate liability arising under or in connection with the NETGEAR product, regardless
of the number of events, occurrences, or claims giving rise to liability, be in excess of
the price paid by the purchaser for the NETGEAR product.
Rev 1 Sep.133
Page 4
AirCard 762S Mobile Hotspot User Guide
PatentsThis product may contain technology developed by or for NETGEAR Inc. This product
TrademarksNETGEAR, the NETGEAR logo, AirCard, and Watcher are trademarks of NETGEAR, Inc. in
the United States and/or other countries. Other brand names mentioned herein are for
identification purposes only and may be trademarks of their respective holder(s).
Windows
Macintosh
U.S. and other countries.
QUALCOMM
license.
Other trademarks are the property of their respective owners.
Information is subject to change without notice.
®
and Windows Vista® are registered trademarks of Microsoft Corporation.
®
and Mac OS X® are registered trademarks of Apple Inc., registered in the
®
is a registered trademark of QUALCOMM Incorporated. Used under
This chapter provides an overview of AirCard® 762S Mobile Hotspot
features, and instructions on how to set up your mobile hotspot and
connect to the Internet.
Know Your Device
Your mobile hotspot enables you to create a Wi-Fi access point anywhere
there is cellular network coverage. You can use that Wi-Fi access point to
connect your laptop and other Wi-Fi capable devices to your service
provider’s mobile broadband network and connect to the Internet. You can
connect the Wi-Fi capable devices manually or by using Wi-Fi Protected
Setup (WPS).
You can also use your mobile hotspot in tethered mode by connecting it to
your laptop with the USB cable to access the Internet.
1
Rev 1 Sep.139
Manage your Device and Settings
You can manage your device and change settings using:
•Mobile Hotspot Buttons and Keys (see page 10)
•The device LCD (see page 11)
•The Homepage (see page 16)
•AirCard Watcher App for Smartphones and Tablets (see page 15)
Page 10
AirCard 762S Mobile Hotspot User Guide
Mobile Hotspot Buttons and Keys
The mobile hotspot has a Power key, Navigation key and a WPS button. Press these
buttons or keys alone or in combination to activate various functions. Here’s a summary
of how to use them.
Button / KeyActionResult / IndicatesMore details
Power
Navigation —
WPSPress and hold for 2 secondsEnter WPS mode (used to add
WPS + NavigationPress and hold for 3 secondsMute / enable audio on the mobile
WPS + PowerPress and hold for 5 secondsReset the mobile hotspot to
Press and hold for 2 secondsPower on / off.
Press and releaseSelect or save an option when
prompted on the LCD screen.
Flashing blue slowlyMobile hotspot is powered on.
Flashing blue quicklyFirmware is being updated. Do not
disconnect or power down the
mobile hotspot until the firmware
update is complete.
Press and release•Enter dashboard mode.
•Select an option when
prompted on the LCD screen.
Press and hold for 3 secondsLock / unlock all keys.Provided this feature is enabled
WPS-enabled Wi-Fi devices to
your Wi-Fi network).
hotspot.
factory settings.
Dashboard mode on page 11
on the homepage (See Lock or
Unlock Device Keys on page 42.)
Add a Wireless Device to your
Wi-Fi Network on page 23
Set Audio Alerts on page 27
Reset the Mobile Hotspot on
page 61
Lock / Unlock all Keys
The mobile hotspot’s keys and buttons can be locked to prevent selection of hotspot
features when the hotspot buttons or keys are accidentally pressed (for example, when
in a bag).
If this feature is enabled, you can lock / unlock the device keys by pressing the
Navigation key (
Unlock Device Keys on page 42.
Mute or Enable Audio
To mute or enable audio:
1. Do one of the following:
· Press and hold the WPS button + Navigation key for 3 seconds.
· Press the Navigation key repeatedly until you see the Alerts LCD screen. Press
10 2400325
—) for 3 seconds. For information on enabling this feature, see Lock or
the Power key to mute or enable audio alerts.
Page 11
Get Started
Network
AirCard-xxxx
Wi-Fi Passphrase: 12345678
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4G
Signal strength
Network indicator
Wi-Fi
Battery
SSID
Wi-Fi Passphrase
Session data usage
Messages and alerts
View at http://aircard.hotspot
Status icons
· Wi-Fi on/off
· Number of connected devices
Device homepage
· Default admin password is webadmin
Home Screen
To enter Dashboard mode and access additional LCD screens, press the Navigation key.
Roaming indicator
2. Optional: On the Web UI, you can select the events for which the mobile hotspot
will beep. For more information, see Set Audio Alerts on page 27.
LCD
As well as providing setup information (SSID and Wi-Fi Passphrase) the mobile hotspot
LCD displays:
•Instructions during setup
•Status messages such as “Searching for network”, “Connected”, etc.
•Status icons (See Icons on the LCD Screen on page 11 for details.)
•Data usage information
•SSID (Network name)
•Error messages (See Alerts on page 62 for troubleshooting suggestions.)
Dashboard mode
Press and release the Navigation key to cycle through the Dashboard screens.
The information and instructions available on the Dashboard varies depending on your
device and your service provider. Information available may include:
•Connect information (SSID and Wi-Fi Passphrase) and homepage URL.
From this screen, you can press the Power key to connect the mobile hotspot to
your service provider’s mobile broadband network.
•WPS (Wi-Fi Protected Setup) — A fast, easy way to connect WPS-enabled devices
to your Wi-Fi network
•Messages and alerts
•Billing information
•Information about the mobile hotspot such as the Wi-Fi network range, network
preference, firmware version, etc.
Rev 1 Sep.1311
Icons on the LCD Screen
The icons on the LCD screen indicate the status of the mobile hotspot.
Page 12
AirCard 762S Mobile Hotspot User Guide
4G4G
DC DC
3G3G
EE
GG
IconIndicates
Signal strength
The more bars the stronger the cellular signal.
No signal
Network type (The icons that may appear depend on your service
provider and device.)
A Network icon with a black background indicates that service is
available, but the mobile hotspot is not connected to the network.
A network icon with a white background indicates that the mobile
hotspot is connected to the network.
Roaming
Messages / Alerts
You have messages (from your service provider) or alerts (device status
messages) . To view your messages / alerts, go to the homepage and click
the Messages / Alerts icon.
Wi-Fi users
The number beside the Wi-Fi icon shows the number of users (devices)
connected to your Wi-Fi network.
Wi-Fi radio disabled or device is in standby mode
To adjust the standby timer, see Extend Battery Life on page 25.
For information on enabling Wi-Fi, see page 59. (The Wi-Fi radio is
disabled icon appears on the LCD screen.)
Battery status
Indicates the charge status of the battery
4 bars — 80 – 100%
1 bar — 10 – 29%
Battery outline (no bars) — 0 – 9%
Recharge immediately.
Battery charging
No battery
The mobile hotspot is powered on and connected to the AC charger.
The battery is charging through a USB connection.
12 2400325
The mobile hotspot is in the AirCard Hub.
Page 13
Get Started
Accessories
Depending on your service provider, the following accessories may be included:
•Micro USB cable — Used mainly for recharging the battery, although you can also
use it to tether the mobile hotspot to your computer
•AC adapter — Used with the USB cable to recharge the battery or to power the
mobile hotspot from a wall socket
•Charging cradle
•Extended battery
Additional accessories are available from www.netgear.com/aircardaccessories.
Power Sources
You can power your mobile hotspot from:
•Rechargeable battery included with the mobile hotspot
•USB port on your computer
•Wall socket using the AC adapter and USB cable
Set up and connect to the Internet
Insert the SIM Card
Depending on your service provider, the SIM card may already be inserted. If you need
to insert it:
1. Slide the SIM card under the cover.
Rev 1 Sep.1313
Page 14
AirCard 762S Mobile Hotspot User Guide
Battery
Gold contacts
Default
security credentials
Install the Battery
1. Insert the battery as shown in the illustration. Ensure that the gold contacts on the
battery are lined up with the gold contacts on the device.
2. Replace the back cover.
Note: Depending on your service provider, the battery may come partially-charged and ready to
go. When the battery needs recharging, follow the instructions in Recharge the Battery on
page 34.
Connect to the Internet
Note: Your mobile hotspot does not need to be connected to the computer with the USB cable to
connect to the Internet. The USB cable is used mainly for recharging the battery. (If you want to
connect to the Internet with the mobile hotspot tethered to the laptop with the USB cable, see
Tethered mode before connecting for the first time.)
To connect to the Internet:
1. Press and hold the Power key for a few seconds to turn on the mobile hotspot.
· The first time you turn on the mobile hotspot with a new SIM, the device starts
and then, after a few seconds, automatically restarts to use the profile information on the new SIM.
· The first time you turn on the mobile hotspot, you’ll be asked to select a language
on the LCD. (See Select a Language on page 21.) You can change the language
again later from the homepage.
The mobile hotspot automatically searches for and connects to your service provider’s mobile broadband network. You can also connect to your service provider’s
network from the dashboard. See Dashboard mode on page 11.
Note: If you cannot connect to the mobile broadband network, you may need to create or update
a profile. See Create or update a profile on page 44.
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Page 15
Get Started
Note: To connect to the mobile broadband network, your SIM account must be active. If you use
a pre-paid or pay-as-you-go SIM, the account must have a positive balance.
The LCD screen displays the message “Connect your computer to Wi-Fi network”
and shows you the Wi-Fi SSID (Network name) and Wi-Fi Passphrase.
Note: The LCD screen may go into sleep mode to save power. To wake up the LCD screen, press
any button or key.
2. Connect your computer or other device to your Wi-Fi network.
a.On your computer, view the list of available Wi-Fi networks.
b.Select the SSID displayed on the mobile hotspot LCD screen, and connect to it.
c.When prompted, enter your Wi-Fi Passphrase as it appears on the mobile
hotspot LCD screen.
3. Launch your browser and, if desired, go to http://aircard.hotspot to personalize
your settings. (Note: The mobile hotspot is completely secured using its default
security settings.)
Note: To make changes to the mobile hotspot settings on the homepage, you must first log in as
Administrator. Type webadmin in the Admin Password field.
Tethered mode
The first time you use your mobile hotspot in tethered mode (connected to a computer
using the USB cable):
1. Ensure that the mobile hotspot is powered off.
2. Use the USB cable to connect the mobile hotspot to your computer.
3. The mobile hotspot automatically powers on and installs the necessary driver.
4. Once the driver is installed, you can surf the net or go to the homepage
http://aircard.hotspot to customize your mobile hotspot.
AirCard Watcher App for Smartphones and
Tablets
Download and use the complimentary AirCard Watcher™ app to
view your connection, settings, and data usage from your
smartphone or tablet. Search the app store for NETGEAR AirCard.
To manage all hotspot settings, go to the homepage
http://aircard.hotspot.
Rev 1 Sep.1315
Page 16
AirCard 762S Mobile Hotspot User Guide
Status and settings Virtual image of the deviceConnect / DisconnectPower off
Admin Password
Change Web UI language*
* Changes the language used for the current session. To change the language used for subsequent sessions as well, see Select a Language
on page 21.
Homepage
Your mobile hotspot comes configured, perfectly secure, and ready to use, but if you
want to change the security settings, the SSID, and other settings, go to your mobile
hotspot’s homepage.
The homepage URL http://aircard.hotspot is shown on the LCD during setup. You can
also find it in the Quick Start Guide that came with your mobile hotspot.
To make changes to the settings on the homepage, you must be logged in as
Administrator (default Admin Password is webadmin).
You can view some information about the device without being logged in as
Administrator, but to view detailed information and to change any settings and use
some features, you must be logged in as Administrator.
To log in as Administrator:
1. Place your cursor in the Admin Password field and type webadmin (the default
Admin Password).
2. Click Login.
16 2400325
Page 17
Get Started
The first time you log in, you will be asked to accept the terms and conditions. Click
Agree to accept.
Once you are logged in with the default Admin Password, you can view detailed
information and change mobile hotspot settings, such as:
•Change the SSID, Wi-Fi Passphrase, Admin Password, and Wi-Fi encryption
•Set autoconnect options
•Set battery options
•View data usage
•Set audio alerts
•Change advanced settings such as security settings and router options
Security Credentials
Two passwords are associated with the mobile hotspot:
•Wi-Fi Passphrase — Used to connect your computer or other Wi-Fi device to your
mobile hotspot network. This character string is unique to your device. It is
displayed on the main mobile hotspot LCD screen. If the screen is blank (a powersaving feature), press and release any button or key to wake up the LCD screen.
The default Wi-Fi Passphrase is also printed on a label under the battery.
•Admin Password — Used to log into the homepage as Administrator. You must be
logged in as Administrator to use certain features and to make changes to your
mobile hotspot settings. The default Admin Password, webadmin, is printed on a
label under the battery. The Admin Password can be 5–31 characters.
You can change both of these passwords on the homepage, http://aircard.hotspot. For
more information, see Change Device Security Settings on page 28.
Rev 1 Sep.1317
Page 18
AirCard 762S Mobile Hotspot User Guide
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Page 19
2: Use Your Mobile Hotspot
This chapter provides information on how to use your mobile hotspot.
Note: To change settings you need to be logged in as Administrator. See
Homepage on page 16.
Set Auto Connect and Network
Options
By default, the mobile hotspot automatically connects to your service
provider’s mobile broadband network. You can change this feature so that
the mobile hotspot automatically connects to another network when you
are roaming, or never auto connects.
To select the auto connect and network technology options:
1. On the homepage, log in as Administrator.
2. Click the Signal Strength icon ().
2
Rev 1 Sep.1319
3. Under Network Technology, select the desired option from the dropdown menu.
Note: For most users, it is best to leave the default setting (All bands). If you
choose a network technology that is not available, you will be unable to connect to
a mobile broadband network.
4. Under Auto Connect & Roaming, select the desired option:
· Always auto connect — The mobile hotspot automatically attempts
to connect to the mobile broadband network when powered on.
You may incur additional roaming charges if you are outside of your
service provider’s coverage area.
Page 20
AirCard 762S Mobile Hotspot User Guide
Data usage
Network
AirCard-xxxx
Wi-Fi Passphrase: 12345678
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4G
Billing Info
Data used from: 2011/06/18
Data transferred: 24.23 MB*
Cycle restarts: 2011/07/01
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(4/5)
* approximate
On the
On the Dashboard:
Press the Navigation
key until the Billing
Info screen appears.
main screen
(current session)
· Always auto connect except when roaming — The mobile hotspot automatically
attempts to connect only to your service provider’s mobile broadband network
when powered on (default).
· Never auto connect — The mobile hotspot will not attempt to automatically
connect to the mobile broadband network when powered on.
If you choose this option, press the Power key and follow the instructions on the
LCD screen to connect, or go to the homepage http://aircard.hotspot and click
Connect. See page 16 for more information.
5. Click Save.
View Data Usage
You can view an estimate of your data usage (not accurate for billing purposes) on the
homepage and on the mobile hotspot.
On the mobile hotspot:
On the homepage:
•On the homepage, log in as Administrator.
•Click the Data icon ().
•From the drop-down list, select the day of the month your billing cycle starts
(typically the first of the month). This information is available on your service
provider’s bill.
To reset the data counter manually, click Reset.
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Page 21
Use Your Mobile Hotspot
Select a Language
The first time you power on the mobile hotspot, you’ll be asked to select a language on
the LCD:
1. Press the Navigation key to cycle through the available languages until you see the
language you want to use.
2. Press the Power key to select the displayed language. The selected language is
used for the homepage and the LCD.
To change the language used in the current session only:
1. On the homepage, select the desired language from the drop-down menu in the
upper right corner.
To change the language used in the current and subsequent sessions:
1. On the homepage, click the Advanced Setting icon ().
2. On the Device Basic page, select the desired language from the drop-down menu.
3. Click Save.
Enable / Disable Wi-Fi
By default, Wi-Fi is enabled, but if your place of business does not allow Wi-Fi or for any
reason you want to disable Wi-Fi and use the mobile hotspot only in tethered mode, the
mobile hotspot gives you that option.
To enable / disable your Wi-Fi network:
1. On the homepage, log in as Administrator.
2. Click the Wi-Fi icon ().
Rev 1 Sep.1321
Page 22
AirCard 762S Mobile Hotspot User Guide
3. To disable the Wi-Fi radio, beside Enable Wi-Fi, select Off.
4. Click Ok to confirm.
View / Block Connected Users
To view a list of devices connected to your mobile hotspot and block undesired users:
1. On the homepage, log in as Administrator.
2. Click the Wi-Fi icon().
If you notice a user or Wi-Fi device that you do not recognize, you can block that device
from connecting to your Wi-Fi network.
To block a user (or device):
1. Select the box beside the device in the Block column.
2. Click Save.
To unblock a user and allow that device access to your network:
1. Click the Advanced Settings icon ().
2. Select Wi-Fi > Mac Filter.
3. Click List of connected devices.
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Use Your Mobile Hotspot
4. Clear the box beside the device in the Block column.
5. Click Save.
Add a Wireless Device to your Wi-Fi
Network
You can connect up to ten wireless devices such as smart phones, laptops, tablets,
digital cameras, printers, gaming consoles, and digital picture frames to your mobile
hotspot network.
You can add a wireless device to your Wi-Fi network manually, or if the device you are
adding is Wi-Fi Protected Setup (WPS) enabled, you can use the WPS method.
Manually (works for any Wi-Fi device)
1. On the wireless device you want to add to your network, view the list of available
Wi-Fi networks.
2. Connect to the network that corresponds to your mobile hotspot network, as
displayed on the LCD.
3. When prompted, enter the Wi-Fi Passphrase for your mobile hotspot network. The
Wi-Fi Passphrase is displayed on the mobile hotspot LCD screen. (If the screen has
turned off to save power, press and quickly release any button or key to wake up
the screen.)
WPS (works for WPS-enabled devices)
You can add a WPS-enabled Wi-Fi device to your Wi-Fi network using the mobile
hotspot or the homepage.
Using the mobile hotspot:
1. On your mobile hotspot, do one of the following:
· Press the WPS button.
· Press the Navigation key repeatedly until you see the WPS Setup screen. When
the WPS Setup screen appears, press the Power key to enable WPS.
2. Within 2 minutes, press the WPS button on the wireless device you want to
connect.
Your mobile hotspot and the wireless device will communicate and establish the
connection.
Using the homepage:
1. On the homepage, log in as Administrator.
2. Click the Wi-Fi icon ().
3. Click Add Device.
4. Select the WPS tab.
Rev 1 Sep.1323
Page 24
AirCard 762S Mobile Hotspot User Guide
•If the Wi-Fi device you are adding to your Wi-Fi network does not have a PIN
associated with it:
a.Select WPS button method.
b.Click Connect.
c.Within 2 minutes, press the WPS button on the wireless device you want to
connect.
Your mobile hotspot and the wireless device will communicate and establish the
connection.
•If the Wi-Fi device you are adding to your Wi-Fi network has a PIN associated with
it:
a.Select WPS PIN method.
b.When prompted, enter the PIN for your Wi-Fi device.
c.Click the Connect button.
d.Within 2 minutes, press the WPS button on the wireless device you want to
connect.
Your mobile hotspot and the wireless device will communicate and establish the
connection.
View Messages / Alerts
Your mobile hotspot can display messages from your service provider and alerts to
advise you of the device status. The Messages / Alerts icon () on the device LCD
indicates that you have a message or an alert.
To view the message or alert:
1. On the homepage, log in as Administrator.
2. Click the Messages / Alerts icon ().
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Use Your Mobile Hotspot
3. Click the alert or message subject line to view the entire alert / message.
To delete messages, select the box beside the message and click Delete selected.
Alerts are deleted automatically when the device status changes.
Note: By default, you receive an audio alert when the mobile hotspot receives an alert. For more
information on Audio alerts, see Set Audio Alerts on page 27.
Battery Settings
The mobile hotspot, by default, is configured to optimize battery life. Battery life is
affected by:
•Standby time
•Data throughput
•Mobile Broadband signal strength (the better the signal, the longer the battery life)
•Wi-Fi range:
· Short Wi-Fi range — Slightly improved battery life
· Medium Wi-Fi range — Intermediate Wi-Fi range
· Long Wi-Fi range — Enables you to have your laptop (or other Wi-Fi device)
further from your mobile hotspot and still connect to your Wi-Fi network, but
the battery life is slightly shorter.
Extend Battery Life
There are several methods you can use to extend the battery life.
If the computer and other devices you are connecting to your Wi-Fi network are always
close to the mobile hotspot device, you can increase the battery life by shortening the
Wi-Fi range.
1. On the homepage, log in as Administrator.
Rev 1 Sep.1325
Page 26
AirCard 762S Mobile Hotspot User Guide
2. Click the battery icon ().
3. In the drop-down list beside Standby Timer on Battery, select the desired time.
(The shorter the time, the longer the battery life.)
The Standby Timer sets the length of time the mobile hotspot remains active when
no devices are connected to the Wi-Fi network.
4. Select the desired Wi-Fi range:
· Short Wi-Fi Range — Slightly improved battery life (default)
· Medium Wi-Fi Range — Intermediate Wi-Fi range
· Long Wi-Fi Range — Enables you to have your laptop (or other Wi-Fi device)
further from your mobile hotspot and still connect to your Wi-Fi network, but
battery life is slightly shorter.
5. Click Save.
You can also extend the battery life by adjusting the Power LED and LCD backlight
settings.
1. On the homepage, log in as Administrator.
2. Click the Advanced Settings icon ().
3. Select the Device tab and then select Display.
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Use Your Mobile Hotspot
4. Set the desired options. For example, you can:
· Turn the Power LED and LCD backlight off.
· Set the time after which the LCD backlight turns off. (The shorter the time, the
longer the battery life.)
· Set the LCD backlight settings to Dim.
5. Click Save.
For more details, see Set Display Options on page 42.
Set Audio Alerts
You can configure your mobile hotspot to sound an audio alert (beep) when the status
changes. For example:
•When the connection status changes
•When you receive an alert
•When the battery is low
•When the mobile hotspot enters standby mode
To set the audio alerts:
1. Press the Navigation key to cycle through the LCD screens. On the Messages /
Alerts screen, ensure the Audio is enabled. (If Audio is disabled, follow the instructions on the LCD screen to enable it.)
2. On the homepage, log in as Administrator.
3. Click the Sounds icon ().
Rev 1 Sep.1327
Page 28
AirCard 762S Mobile Hotspot User Guide
4. Select the desired options.
5. Click Save.
Change Device Security Settings
To change security settings such as Admin Password, SSID, Wi-Fi encryption, and Wi-Fi
Passphrase:
1. On the homepage, click the Device Security icon ().
2. Change the desired options.
· Admin Password: Length 5 – 31 characters
· Wi-Fi Passphrase: Length 5 – 31 characters
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Use Your Mobile Hotspot
· By default, the Network name and Wi-Fi Passphrase are shown on the LCD
screen. If you do not want these to appear on your LCD screen, clear the boxes
beside Wi-Fi Passphrase visible on device and Show SSID on device.
The Wi-Fi encryption options are:
· WPA2 Personal AES — Strong security supported by newer Wi-Fi devices
(default)
· WPA/WPA2 Personal — Strong security supported by most Wi-Fi devices (Use
this if you want to connect Wi-Fi devices that do not support WPA2 Personal
AES.)
· None — Not recommended. Anyone can access your Wi-Fi network without a
password and you are responsible for charges incurred.
The encryption options available depend on the Basic rate. To change the Basic rate
and select another encryption option, go to Advanced Settings > Wi-Fi > Security.
For details, see Set Wi-Fi Security Options on page 48.
3. Click Save.
4. You may need to reconnect your Wi-Fi devices using the new Wi-Fi credentials. See
Set up and connect to the Internet on page 13.
View Details About Your Mobile Hotspot
To view details about your device such as the model number, software version, IMEI,
etc.:
1. Go to the homepage.
2. Click the About Your Mobile Hotspot icon ( ).
3. For additional information and to save a file that you can forward to your service
provider, click View Details. (If your service provider is troubleshooting an issue,
they may ask you to save this information and email the file to them.)
Rev 1 Sep.1329
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AirCard 762S Mobile Hotspot User Guide
4. Click Save to File.
The file is saved in your Downloads folder as a text file.
Use the microSD Card to Share Files over
Wi-Fi
Your mobile hotspot is equipped with a microSD reader. You can use this feature to
share music, photos, data files, etc. over your Wi-Fi network or in tethered mode. The
mobile hotspot supports microSD cards with up to 32 GB capacity.
Before you Begin
1. Remove the back cover.
2. Insert the microSD card as shown in the illustration.
30 2400325
Page 31
3. Replace the back cover.
4. On the homepage, click the microSD icon ().
Use Your Mobile Hotspot
5. Choose the File Sharing option:
· Network — For sharing files over your Wi-Fi network
· USB Tethered — For sharing files using the USB cable to connect the mobile
hotspot to the computer.
6. Optional — If you select Network, you have the option of adding a password that
users must enter before viewing your files.
1
To enable the password option:
a.Select the box beside Enable File Sharing Password.
b.Type the password in the Password field and click Save.
Users will be asked to enter this password before they can access the shared
folder.
Share or Access Files over Wi-Fi
If you want to upload, as well as view and download shared files, see View, upload and
download files on page 32.
If you only want to view and download files, see View and download only on page 33.
1. There is a Windows-related bug associated with using a password to access shared files. If
the computer being used to access the shared files has this bug, the Windows credentials
dialog reappears after the password is entered, and the user must reboot the computer
and reconnect to the Wi-Fi network before accessing the files.
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AirCard 762S Mobile Hotspot User Guide
View, upload and download files
To upload files over Wi-Fi, you need to map a network drive. The method used to map a
network drive depends on your computer's operating system.
Windows 8
1. Open Computer.
2. In the Menu bar, tap (or click) Computer.
3. Tap (or click) Map network drive.
4. Select an available drive letter.
5. In the Folder box, type http://aircard.hotspot/dav.
6. Tap (or click) Finish.
The network drive created appears as a shared drive under Computer.
7. Drag and drop (or copy and paste) files to the shared drive.
8. If you are asked for a user name and password, leave the user name blank and enter
the password (if password-protection has been set up). Otherwise, leave the
password field blank.
Windows 7
1. Go to Computer.
2. Click Map network drive on the toolbar.
3. Select an available drive letter.
4. In the Folder field, type http://aircard.hotspot/dav.
5. Click Finish.
The network drive created appears as a shared drive under Computer.
6. Drag and drop (or copy and paste) files to the shared drive.
7. If you are asked for a user name and password, leave the user name blank and enter
the password (if password-protection has been set up). Otherwise, leave the
password field blank.
Windows XP
1. Go to Start > My Network Places.
2. Click Add Network Place.
The Add Network Place Wizard opens.
3. Click Next.
4. Highlight Choose another network location..., and click Next.
5. In the Internet or network address field, type http://aircard.hotspot/dav/ and click
Next.
6. Leave the default network place name or enter a new one of your choice.
7. Click Next.
8. Click Finish.
The network drive appears as a folder in Explorer under My Network Places.
9. Drag and drop (or copy and paste) files to the shared folder.
10. If you are asked for a user name and password, leave the user name blank and enter
the password (if password-protection has been set up). Otherwise, leave the
password field blank.
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Use Your Mobile Hotspot
Mac OS X
1. Open Finder.
2. Select Go > Connect to Server....
3. Type http://aircard.hotspot/dav/.
4. Click Connect.
If you are asked for a user name and password, leave the user name blank, and enter
a password (if password-protection has been set up), and click OK. Otherwise,
leave the password blank and click Cancel.
5. Drag and drop (or copy and paste) files to the aircard.hotspot shared drive that
appears in Finder.
View and download only
Anyone connected to your Wi-Fi network can view or download files.
To view or download files:
1. Connect to the Wi-Fi network.
2. Launch your browser and enter http://aircard.hotspot/dav/.
If you are asked for a user name and password, leave the user name blank and enter
the password (if password-protection has been set up). Otherwise, leave the password field blank.
Note: You can also access the shared folder from the Web UI. From the homepage, log in as
Administrator, click the microSD icon, and then click View Folder.
Using the microSD card in Tethered mode:
You can also upload, download, and view shared files in Tethered mode.
To share files in Tethered mode:
1. Use the USB cable to connect the mobile hotspot to a USB port on your computer.
2. On the homepage, log in as Administrator, and then click the microSD icon.
3. Select USB Tethered as the File Sharing option.
4. The shared folder appears in Windows Explorer (Windows) and in Finder (Mac).
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AirCard 762S Mobile Hotspot User Guide
Recharge the Battery
The battery comes partially charged. You can recharge the battery from a wall socket or
from the USB port on your computer.
To recharge the battery from a wall socket (fastest option):
1. Attach one end of the micro USB cable to the mobile hotspot and attach the other
end to the AC adapter.
2. Plug the AC adapter into a wall socket. An animated battery icon on the LCD screen
indicates that the battery is charging.
The battery icon on the LCD screen indicates when the battery is fully charged.
Note: The LCD goes into sleep mode after a set time to extend battery life. To wake up the LCD
screen, press and quickly release any button or key.
To recharge the battery from the USB port on your computer:
1. Attach one end of the micro USB cable to the mobile hotspot and plug the other
end into the USB port on your computer. An animated battery icon indicates that
the battery is charging.
The battery icon on the LCD screen indicates when the battery is fully charged.
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Use Your Mobile Hotspot
Update the Firmware
New firmware is available from time to time. Updating the firmware may add new
features to the device LCD or the homepage, or improve the performance of your
mobile hotspot.
Note: You cannot use the mobile hotspot during the firmware installation, which may take up to 5
minutes. Updating the firmware does not change your personal settings.
Note: Usual data charges will apply to the firmware download.
Check for updates
By default, the mobile hotspot checks for updates weekly. To change the frequency:
1. On the homepage, log in as Administrator.
2. Click the Advanced Settings icon ().
3. Select the desired frequency from the drop-down menu beside Check for Firmware
Updates.
4. Click Save.
5. Optional: Click Check for Updates Now to check for updates immediately.
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AirCard 762S Mobile Hotspot User Guide
Firmware Update Available
;ĚĞǀŝĐĞǁŝůůƐƟůůďĞƵƐĂďůĞͿ
Press to download
ŽLJŽƵǁĂŶƚƚŽĚŽǁŶůŽĂĚŝƚ
Firmware Update Available
(device may be unusable for
about 5 minutes)
Press to install
Update the firmware from the LCD screen
When new firmware is available for downloading, you will receive a message on the LCD
screen. (The message remains on the screen for 1 minute.)
1. While the message is on the LCD screen, press the Power key to download the
firmware. You can continue to use the mobile hotspot while the firmware is being
downloaded.
If the battery is low, you will be instructed to use the AC adapter to plug the mobile
hotspot into a wall socket before continuing.
2. When the firmware download is complete, you’ll be given the option to install the
firmware.
If you do not update the firmware, either from the LCD or the homepage, this message repeats three times, 8 hours apart, and then after a further 8 hours the firmware automatically updates the next time you turn the mobile hotspot on.
Note: You cannot use the mobile hotspot during the firmware installation, which may take up to 5
minutes.
3. Press the Power key to install the firmware.
4. When the firmware update is complete, reconnect your laptop or other Wi-Fi
devices to your mobile hotspot Wi-Fi network.
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Use Your Mobile Hotspot
Update the firmware from the homepage
When new firmware is available for downloading, you will receive an alert on the LCD
screen.
1. On the homepage, log in as Administrator, and click the Messages icon ().
2. Click More Details.
3. Click Download Now. You can continue to use the mobile hotspot while the
firmware is being downloaded.
Once the download is complete, you are given the option to install the firmware.
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AirCard 762S Mobile Hotspot User Guide
4. Click More Details.
5. Click Install Now, or click Cancel if you want to install the firmware later.
If you do not install the firmware within 32 hours of downloading it, it installs automatically the next time you log into the homepage.
Note: You cannot use the mobile hotspot during the firmware installation, which may take up to 5
minutes.
6. When the firmware update is complete, reconnect your laptop or other Wi-Fi
devices to your mobile hotspot Wi-Fi network.
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3: Advanced Settings
Online Help
This chapter provides information on how to change advanced settings.
The advanced settings enable you to configure various aspects of the
device such as Wi-Fi settings, WAN settings, router settings, etc.
Show Help for Advanced Settings
The Advanced Settings section of the homepage comes with built-in
context-sensitive online help to assist you in configuring the mobile
hotspot.
By default, online help appears when you mouse-over a field in the
Advanced Settings windows.
3
Rev 1 Sep.1339
To hide the online help:
1. On the homepage, click the Advanced Settings icon ().
2. On the Device > Basic tab, beside Help for Advanced Settings, select
Hide.
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AirCard 762S Mobile Hotspot User Guide
3. Click Save.
Do not Automatically Install Driver for USB
Tethering
By default, a host driver is installed the first time you connect your mobile hotspot to
the computer via the USB cable. This driver enables the mobile hotspot to connect to
the Internet when it is tethered to a USB port on the computer via the USB cable
instead of using the Wi-Fi network.
If you do not want to use this feature and want to use the USB cable only to charge the
mobile hotspot battery, you can set the host driver not to install.
To set the host driver not to install:
1. On the homepage, click the Advanced Settings icon ().
2. On the Device > Basic tab, beside Automatically install host driver for USB
tethering, select No.
3. Click Save.
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Advanced Settings
Export / Import Router Options
You can export and import hotspot (router) settings. This is useful if you have more
than one device and you want the same settings on both, or to save your settings
before doing a factory reset or changing the settings.
To export router settings:
1. On the Device > Basic tab, beside Export Router Settings, click Export.
2. Save the file to the desired location.
By default, the file (export.cfg) is saved to your Downloads folder.
To import router settings:
1. On the homepage, click the Advanced Settings icon ().
2. On the Device > Basic tab, beside Import Router Settings, type the path or use the
Browse button to navigate to the file you want to import. (By default, router
setting files are saved to your Downloads folder.)
3. Click Open, and then click OK to confirm restart.
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AirCard 762S Mobile Hotspot User Guide
Set Display Options
You can use the display options to customize the mobile hotspot display and to
conserve battery power.
To set the display options:
1. On the homepage, click the Advanced Settings icon ().
2. On the Device > Display tab, select the desired options:
· Power LED
The Power LED (located under the Power key) flashes to confirm that the mobile
hotspot is powered on. Turning it off can extend battery life.
· LCD Backlight
You can control how long the LCD backlight is on before going into sleep mode.
You can set the LCD backlight to turn off after 10, 30 or 60 seconds, or to never
turn off. (Default is 60 seconds.) To wake up the LCD, press and release any
button or key.
· Backlight settings
You can control the brightness of the backlight settings when the mobile hotspot
is powered by battery, USB port, or AC power. The options are off, dim, or bright.
3. Click Save.
Lock or Unlock Device Keys
You can lock the device keys and buttons so you do not accidentally select an option
you did not intend.
To enable the lock / unlock keys feature:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Device > Display tab.
3. Under Key Lock Settings, select On.
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Advanced Settings
4. Click Save.
Once this feature is enabled, click Key Lock Now to lock the device keys, or press
and hold the Navigation key for 3 seconds to lock / unlock the keys.
View WAN Information
To view network information, such as the active network, connection status, signal
strength, etc.:
1. On the homepage, click the Advanced Settings icon ().
2. Click the WAN tab.
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Set Connection Preferences
To set the connection preferences:
1. On the homepage, click the Advanced Settings icon ().
2. Go to WAN > Setup.
3. Select the desired options.
You can use the manual network selection mode to select a mobile network other
than your service provider’s when roaming. When a network is manually selected,
the device does not automatically connect to your service provider’s mobile network when you re-enter your service provider’s coverage area. In this case, go to
the homepage and reset this option to use your service provider’s mobile network.
We recommend that you leave it set to “Auto”.
4. Click Save.
Create or update a profile
If you cannot connect to the mobile broadband network, you may need to update or
create a new profile using the connection settings provided by your service provider:
1. On the homepage, click the Advanced Settings icon ().
2. Go to WAN > Setup.
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Advanced Settings
3. Click Add/Edit Profiles.
4. Enter the information supplied by your service provider and click Save.
5. In the Default Profile drop-down menu, select the profile you just modified so that
it will be the profile the hotspot uses.
6. Click Save.
Enable SIM Security
If desired, you can create another level of security by setting up a PIN number that must
be entered before you can view the information available to an Administrator or change
the mobile hotspot settings on the homepage.
If you set up a PIN number, when you go to the homepage and log in as Administrator,
you will be asked to enter the PIN number before you can access the homepage as an
Administrator.
To enable SIM security:
1. On the homepage, click the Advanced Settings icon ().
2. Go to WAN > SIM.
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3. Select Enable and click Save.
4. Enter your PIN and click Submit.
You are allowed 5 attempts to enter the correct PIN. If you run out of available
attempts the PIN will be locked. If this happens, contact your service provider to
receive a PUK number to unlock the PIN.
Disable SIM Security
To disable SIM security, either:
1. On the pop-up window that opens when you go to the homepage, enter your PIN
and leave the Disable SIM Security check box selected.
2. Click Submit.
Or
1. If you are already logged in as Administrator, click the Advanced Settings icon ().
2. Go to WAN > SIM.
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3. Select Disable and enter the PIN in the pop-up window.
Advanced Settings
4. Click Submit.
View Wi-Fi Status and List of Connected
Devices
To view Wi-Fi status and a list of connected devices:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Wi-Fi > Status.
3. If desired, click the button to view a list of connected devices.
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AirCard 762S Mobile Hotspot User Guide
Set Wi-Fi Network Options
To set the Wi-Fi network options:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Wi-Fi > Network.
3. Select the desired options.
· SSID Broadcast — If you select Enable, your SSID (network name) will be
broadcast to everyone nearby. (Select Disable to not broadcast the SSID.)
· Max Wi-Fi users — From the drop-down menu, select the number of users
(devices) you want to allow to connect to your Wi-Fi network, up to a maximum
of 10.
· RTS Threshold — The smallest packet size (in bytes) used by the Request to
Send / Clear to Send handshaking protocol. The recommended value is 2347. If
you are experiencing inconsistent data flow, you can make minor changes to this
value to try to alleviate the problem.
· Fragmentation Threshold — The largest allowable size (in bytes) for a packet. If
the packet is larger than this, it is sent in multiple packets, which can affect
network performance. It is recommended to keep this value as large as possible
(up to 2346).
4. Click Save.
Set Wi-Fi Security Options
To set the Wi-Fi security options:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Wi-Fi > Security.
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Advanced Settings
3. Select the desired options and click Save.
The options available depend on the Wi-Fi rate. If you want to choose a Wi-Fi
encryption other than WPA2 Personal AES or WPA / WPA2 Personal:
1. Change the Basic Rate to 802.11b/g compatibility.
2. Select the desired encryption options.
Mouse-over the options for more information. (Be sure you have the Help set to
Show. See Show Help for Advanced Settings on page 39.)
It is recommended that you use WPA2 Personal AES whenever possible.
Note: The Wi-Fi Passphrase length depends on the Wi-Fi encryption selected. Mouse-over the
field for details.
Set MAC Filter Mode
MAC (Media Access Control) filtering enables you to block unauthorized Wi-Fi devices
from accessing your Wi-Fi network (black list), or to create a list of only those devices
that are allowed to connect to your Wi-Fi network (white list), based on each device’s
MAC address.
Only one list at a time can be active, either a Black List or a White List.
Black List
To block devices from connecting to your Wi-Fi network (black list):
1. On the homepage, click the Advanced Settings icon ().
2. Go to Wi-Fi > MAC Filter.
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AirCard 762S Mobile Hotspot User Guide
3. In the drop-down menu, select Block all in list.
4. Either:
· Enter the MAC address of the device and click Add, or
· Click List of connected devices and select the box beside the device in the Block
column.
5. Click Save.
To unblock a device so it can connect to your Wi-Fi network:
1. Click List of connected devices.
2. Clear the box beside the device in the Block column.
3. Click Save.
White List
To create a list of devices that are allowed to connect to your Wi-Fi network (white
list):
1. In the drop-down menu, select Allow only those in list.
2. Enter the MAC address for each device and click Add.
3. Click Save.
Enable Port Forwarding
If your computer is hosting a server, you can enable port forwarding so that other users
can access the server.
To enable port forwarding:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Router > Port Forward.
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Advanced Settings
3. Select Enable beside Port Forwarding.
Incoming traffic is forwarded to specific ports and devices on your network (using
their local IP addresses).
Note: Port forwarding creates a security risk. When not required, port forwarding
should be disabled.
4. Enter the Port Forwarding information and click Save.
Enable Port Filtering
Port filtering enables you to select which applications (for example, http, FTP, email
servers) can access the Internet. Used in conjunction with other security measures such
as firewall, port filtering can enhance network security.
To enable port filtering:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Router > Port Filter.
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AirCard 762S Mobile Hotspot User Guide
3. Select the Port Filtering Mode:
· Black List — To select applications not allowed to access the Internet
· White List —To select applications allowed to access the Internet
Note: Only one list at a time can be active, either a Black List or a White List.
4. Once you have selected the desired applications, click Save.
Enable VPN Passthrough
If you want to connect to a corporate network using a VPN, you first need to enable
VPN connections (passthrough).
To enable VPN passthrough:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Router > LAN.
3. Select Enable beside VPN Passthrough, and click Save.
Enable DMZ
In a DMZ (demilitarized zone) network configuration, a computer runs outside the
firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an
extra layer of protection for the rest of the network.
To enable DMZ and designate a computer to screen incoming traffic:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Router > DMZ.
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Advanced Settings
3. Select Enable.
4. In the Destination IP Address field, enter the IP address of the computer you want
to have in the DMZ.
For tips on finding a computer’s IP address, see How do I find my computer’s IP
address? on page 57.
5. Click Save.
1. On the Mobile Wi-Fi Homepage, log in as Administrator.
Set Router LAN Options
To set the router LAN options:
1. On the homepage, click the Advanced Settings icon ().
2. Go to Router > LAN.
3. Enter the desired information.
If the DHCP Server is enabled, it automatically assigns an IP address to each device
on the network and manages their configuration information.
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AirCard 762S Mobile Hotspot User Guide
The DNS Mode setting specifies how the DNS servers are obtained. If you select
Auto, the servers use the DNS relay specified by the Internet provider.
4. Click Save.
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4: Frequently Asked Questions
This chapter provides answers to questions you may have about your
mobile hotspot. (Also see Troubleshooting on page 59.)
What do I do if I forget my Wi-Fi
Passphrase or Admin Password?
The Wi-Fi Passphrase appears on the LCD, unless you have configured it
not to show.
The default Admin Password (webadmin) is printed on a label under the
battery.
If you have changed either of these and then forgotten them:
1. Reset the device to the factory settings. (See Reset the Mobile
Hotspot on page 61.)
2. Use the default SSID (displayed on the LCD screen) and default Admin
Password (webadmin) to connect to the Wi-Fi network and log in as
Administrator. See Set up and connect to the Internet on page 13.
How do I connect / disconnect from
4
the mobile broadband network?
Do one of the following:
•On the homepage, click Connect / Disconnect
mobile hotspot).
•From the Connect Info dashboard screen, press and release the Power
key.
•Press and hold the Power key for a few seconds to turn the mobile
hotspot on / off.
(below the virtual
I can’t see the Connect / Disconnect
button on the homepage.
The Connect / Disconnect button is only visible when you are logged in as
Administrator.
To log in as Administrator:
1. Place your cursor in the Admin Password field on the homepage and
type the Admin Password (webadmin).
2. Click Login.
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AirCard 762S Mobile Hotspot User Guide
How can I extend the life of the battery?
For information on extending the life of the battery, see Extend Battery Life on
page 25.
How do I turn the mobile hotspot off?
Press and hold the Power key for a few seconds, or click the Power off button on the
homepage.
How do I find out how many users are
connected to my mobile hotspot network?
The number beside the Wi-Fi icon () on the mobile hotspot LCD shows the
number of users (or devices) connected to your Wi-Fi network. For more details about
the devices or users connected to your network, go to the homepage, log in as
Administrator, and click the Wi-Fi icon ().
Note: You can also use the options on the homepage to block particular users from connecting to
your network. See View / Block Connected Users on page 22.
The LCD screen is not lit. How do I know if
the mobile hotspot is still powered on?
The LCD screen dims to save energy. The Power key continues to flash (provided you
have not turned this feature off) to indicate that the mobile hotspot is powered on. To
wake up the LCD, press and quickly release any button or key.
How do I access information on the microSD
card?
See Use the microSD Card to Share Files over Wi-Fi on page 30.
How do I stop the mobile hotspot from
beeping?
The mobile hotspot beeps to notify you of changes in its status or to notify you that you
are roaming, you have a new message, etc.
To mute the mobile hotspot, press and hold the WPS button and Navigation key for
3 seconds.
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Frequently Asked Questions
Where can I find more information?
•Go to support.netgear.com, click Support for Home Products, search for your
service provider and then select your product.
From the NETGEAR web site, you can:
· Update the firmware on your device
· View product documentation
•Refer to the Quick Start Guide that came with your mobile hotspot.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system.
Windows 8
1. Open the command prompt window.
a.Click the Search icon on the Charms bar.
b.Select Command Prompt.
2. At the command prompt, type ipconfig and press Enter.
3. Write down the IP address for the entry that relates to the wireless network
connection. (The IP address will be listed under “IPv4 Address”.)
Windows 7
1. Open the command prompt window.
a.Click Start > Run.
b.Type cmd or command and click OK.
2. At the command prompt, type ipconfig and press Enter.
3. Write down the IP address for the entry that relates to the wireless network
connection. (The IP address will be listed under “IPv4 Address”.)
Windows XP
1. Open the command prompt window.
a.Click Start > Run.
b.Type cmd or command and click OK.
2. At the command prompt, type ipconfig/all and press Enter.
3. Write down the IP address for the entry that relates to the wireless network
connection. (The IP address will be listed under “IP Address”.)
Mac OS X
1. From the Apple menu, select System Preferences > Network.
2. Select the wireless adapter. The IP address is displayed in the right pane.
Other operating systems
Refer to the user documentation for your operating system or computer.
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How do I find a device’s MAC address?
You’ll need to know the MAC address for a device when:
•Assigning an IP address based on a MAC address (when using DHCP)
•Allowing or denying devices access to your Wi-Fi network (MAC filtering)
Tip: To display a list of connected devices, including the MAC address of each device,
click the Wi-Fi icon ().
The steps for finding a device’s MAC address depend on the operating system.
Windows 8
1. Open the command prompt window.
a.Click the Search icon on the Charms bar.
b.Select Command Prompt.
2. At the command prompt, type ipconfig and press Enter.
3. Write down the Physical Address for the entry that relates to the wireless network
connection. (It appears as a series of numbers and letters. This is the MAC address
of your wireless adapter.)
Windows 7
1. Open the command prompt window.
a.Click Start > Run.
b.Type cmd or command and click OK.
2. At the command prompt, type ipconfig and press Enter.
3. Write down the Physical Address for the entry that relates to the wireless network
connection. (It appears as a series of numbers and letters. This is the MAC address
of your wireless adapter.)
Windows XP
1. Open the command prompt window.
a.Click Start > Run.
b.Type cmd or command and click OK.
2. At the command prompt, type ipconfig/all and press Enter.
3. Write down the Physical Address for the entry that relates to the wireless network
connection. (It appears as a series of numbers and letters. This is the MAC address
of your wireless adapter.)
Mac OS X
1. From the Apple menu, select System Preferences > Network.
2. Select the wireless adapter that is connecting to the routing hardware.
3. Select Advanced.
4. Select Ethernet. The Ethernet ID is displayed. This is the same as the MAC address.
Linux
Refer to the user documentation for the Linux distribution.
Other operating systems
Refer to the user documentation for your operating system or computer.
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5: Troubleshooting
0
x
x
This chapter provides suggestions for troubleshooting problems that may
arise when using your mobile hotspot.
The mobile hotspot network name
does not appear in the list of
networks.
1. Refresh the list of networks.
2. Ensure that the Wi-Fi setting on your laptop (or other device) is
turned on.
3. Ensure that Wi-Fi is enabled on the mobile hotspot. The Wi-Fi icon on
the LCD should have a “0” beside it (not an “x” ).
If you need to enable Wi-Fi on the mobile hotspot:
1. Use the USB cable to tether the mobile hotspot to your laptop. (The
first time you do this, it will take a few moments for the drivers to
install.)
2. Launch your browser and go to the homepagehttp://aircard.hotspot.
3. Click the Wi-Fi users icon ().
4. Under Enable Wi-Fi, select On.
5. Click Save.
5
The No Signal icon appears on the
LCD screen.
If the No Signal icon ( ) appears on the LCD screen:
•Make sure you are in your service provider’s coverage area.
•Check the network technology setting (see Set Auto Connect and
Network Options on page 19). Under Network Technology, ensure
that Auto is selected in the drop-down menu.
The Wi-Fi radio is disabled icon
appears on the LCD screen.
If the Wi-Fi radio is disabled icon () appears on the LCD screen, it
could be because:
•The mobile hotspot is in standby mode. Press the Navigation key or
WPS button. If the “x” is still there, ensure that Wi-Fi is enabled.
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AirCard 762S Mobile Hotspot User Guide
•The Wi-Fi is disabled. To enable Wi-Fi:
a.Use the USB cable to tether the mobile hotspot to your laptop.
b.Launch your browser and go to the homepage.
c.Click the Wi-Fi users icon ().
d.Under Enable Wi-Fi, select On.
e.Click Save.
Unable to connect hotspot to your service
provider’s mobile broadband network
If your mobile hotspot will not connect to you service provider’s network:
•Make sure your SIM account is active.
•If you use a pre-paid or pay-as-you-go SIM, make sure the account has a positive
balance.
•If your mobile hotspot still will not connect, you may need to create or update an
account profile. (Your service provider may not be in the list of pre-configured
account profiles included with the hotspot, or the service provider may have
changed some details.) Get your account profile details from your service provider,
and then see Create or update a profile on page 44 for instructions.
Unable to connect to the Internet in
Tethered mode
If you are unable to connect to the Internet when the mobile hotspot is connected to
the computer using the USB cable, it may be because the device driver is not installed.
(You may also see a message that says the operating system could not find the driver
for this device, and if you look in Device Manager, the mobile hotspot will be listed
under other devices with an exclamation mark beside it.)
For the driver to install properly, the mobile hotspot should be powered off the first
time you plug it into a computer using the USB cable.
To correct this problem, follow the steps in Tethered mode on page 15.
Unable to access the homepage when
connected to a VPN
If you are using your mobile hotspot while connected to a VPN, you may not be able to
access the mobile hotspot using http://aircard.hotspot.
To access the homepage, enter the address http://192.168.1.1 in your browser. This
directly accesses the homepage hosted on the device.
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Troubleshooting
Power key
WPS button
Unable to connect a computer running
Windows
Microsoft has a known issue whereby computers running Windows Vista cannot obtain
an IP address from certain routers. More information and a fix are available at http://
support.microsoft.com/kb/928233 or go to the Microsoft support Web site and
search for knowledge base article 928233.
®
Vista® to the Mobile Hotspot
Reset the Mobile Hotspot
You can reset the Mobile hotspot to the factory setting on the device or on the
homepage. This is useful if you have lost your Wi-Fi Passphrase.
To reset the mobile hotspot on the device:
1. Press and hold the WPS button and Power key for 5 seconds.
Note: If the mobile hotspot is connected to a power source, do not disconnect until the reset and
reboot is complete (i.e. if it is battery-powered, do not remove the battery; if it is connected to a
USB port or wall socket when you start the reset, do not disconnect it from the USB port or wall
socket).
2. Reconnect Wi-Fi devices.
To reset the mobile hotspot on the homepage:
1. On the homepage, click the About Your Mobile Hotspot icon ().
2. Click Reset Device to Factory Defaults.
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AirCard 762S Mobile Hotspot User Guide
3. Click OK to confirm.
4. Reconnect Wi-Fi devices.
Alerts
SIM not installed
Ensure that the SIM card is installed correctly. See Insert the SIM Card on page 13.
SIM Error — Check SIM
Ensure that the SIM card inserted in your mobile hotspot is from your service provider.
If there is still a problem, contact your service provider. (The SIM may be damaged and
need replacing.)
SIM Locked
1. Contact your service provider for the PIN to unlock the SIM.
2. Go to the homepage. (See Homepage on page 16.)
3. Log in as Administrator. (See Security Credentials on page 17.)
4. Enter the SIM PIN when prompted.
5. Click Save.
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Troubleshooting
SIM MEP Locked
1. Contact your service provider for the MEP unlock codes and a tool to unlock your
Mobile Hotspot.
Temperature-related alerts
The mobile hotspot is designed to work over a wide temperature range. (See
Environmental Specifications on page 67 for details.) If you are outside that
temperature range, the mobile hotspot issues an alert.
Move the device to an area where the temperature is more suitable and, if the mobile
hotspot is too warm, make sure the area is well-ventilated and air can circulate around
the device.
Note: The battery may not recharge if the mobile hotspot is outside the operating temperature
range.
WPS Setup Failed; Device not connected!
The device you are trying to connect may not be WPS-enabled. Use the manual method
to connect the Wi-Fi device to your Wi-Fi network.
1. Open the Wi-Fi menu on the device you are trying to connect to the Wi-Fi network.
2. Select your SSID (network name) from the list of available Wi-Fi networks.
3. Select Connect and when prompted, enter your Wi-Fi Passphrase.
Connection Alerts
If you receive any of the following connection alerts, contact your service provider.
Table 5-1: Connection alerts
AlertDescription
8 Operator Determined Barring
25 LLC or SNDCP failure
26 Insufficient resources
27 Missing or unknown APN
28 Unknown PDP address or type
29 User authentication failed
30 Activation rejected by GGSN
32 Service Option not supported
33 Service Option not subscribed
34 Service Option temporarily out of order
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AirCard 762S Mobile Hotspot User Guide
Table 5-1: Connection alerts (Continued)
AlertDescription
36 Regular deactivation
37 QOS not accepted
38 Network failure
39 Reactivation required
40 Feature not supported
41 Semantic error in the TFT operation
42 Syntactical error in the TFT operation
43 Unknown PDP context
44 PDP context without TFT already activated
45 Semantic errors in packet filter(s)
46 Syntactical errors in packet filter(s)
67Connection error
81 Invalid transaction identifier value
95 Semantically incorrect message
96 Invalid mandatory information
97 Message type non-existent or not implemented
98 Message type not compatible with the protocol state
99 Information element non-existent or not implemented
100 Conditional IE error
101 Message not compatible with the protocol state
111 Protocol error, unspecified
256 Invalid Connection ID
257 Invalid NSAPI
258 Invalid PRI NSAPI
259 Invalid Field
260 SNDCP Failure
261 RAB Setup Failure
262 No GPRS Context
263 PDP Establish Max Timeout
264 PDP Activate Max Timeout
265 PDP Modify Max Timeout
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Table 5-1: Connection alerts (Continued)
AlertDescription
266 PDP Inactivate Max Timeout
267 PDP Lower layer Error
268 PDP Duplicate
269UE RAT Change
Troubleshooting
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AirCard 762S Mobile Hotspot User Guide
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6: Specifications
Mechanical Specifications
Weight108 g (3.8 oz.)
Length97.4 mm (3.8 in.)
Width57.1 mm (2.25 in.)
Thickness15.7 mm (0.6 in.)
Environmental Specifications
Operating temperature0° C to 35° C
Storage temperature-10° C to +65° C, 96 hours
6
(32° F to 95° F)
(14° F to 149° F)
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AirCard 762S Mobile Hotspot User Guide
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7: Regulatory and Safety Information
Notice
Because of the nature of wireless communications, transmission and
reception of data can never be guaranteed. Data may be delayed,
corrupted (that is, have errors), or be totally lost. Although significant
delays or losses of data are rare when wireless devices such as the
AirCard 762S Mobile Hotspot are used in a normal manner with a wellconstructed network, the AirCard 762S Mobile Hotspot should not be
used in situations where failure to transmit or receive data could result in
damage of any kind to the user or any other party, including but not
limited to personal injury, death, or loss of property. NETGEAR and its
affiliates accept no responsibility for damages of any kind resulting from
delays or errors in data transmitted or received using the AirCard 762S
Mobile Hotspot, or for failure of the AirCard 762S Mobile Hotspot to
transmit or receive such data.
Safety and Hazards
The mobile hotspot MUST BE POWERED OFF in all areas that may be
susceptible to radio interference, in particular:
•Prohibited areas
Obey all signs and notices and follow all rules and regulations. Power
off the mobile hotspot when instructed to do so or when you suspect
that it may cause interference or danger.
•In areas where blasting is in progress
•Where explosive atmospheres may be present
Areas with a potentially explosive atmosphere are not always clearly
marked. Such areas include gas stations, fuel depots, chemical transfer
or storage facilities, areas where blasting is in progress, areas where
the air contains chemicals or particles such as grain, dust, or metal
powders, and any other area where you would normally be advised to
turn off your cellular phone or vehicle engine.
•Near medical or life-support equipment
Medical equipment may be susceptible to any form of radio interference. In such areas the mobile hotspot can transmit signals that could
interfere with this equipment.
•On board aircraft
In addition to Federal Aviation Authority (FAA) requirements, many
airline regulations state that you must suspend wireless operations
before boarding an aircraft. The mobile hotspot is capable of transmitting signals that could interfere with various onboard systems and
controls.
7
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AirCard 762S Mobile Hotspot User Guide
Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, legal action, or both.
Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. The mobile hotspot may be used normally at this time.
•While operating a vehicle
The driver or operator of any vehicle should not use a wireless data device while in
control of a vehicle. Doing so detracts from the driver or operator's ability to control and operate the vehicle. In some countries, using such communications devices
while in control of a vehicle is an offence.
Caution: Unauthorized modifications or changes not expressly approved by NETGEAR, Inc. could
void compliance with regulatory rules, and thereby your authority to use this device.
Proper Battery Use and Disposal
Note: Improper battery use may result in a fire, explosion, or other hazard.
To ensure safe and responsible battery use:
•Do not open, disassemble, puncture, crush, bend, or shred.
•Do not expose to water or other liquids, fire, explosion, or other hazards.
•Use the battery only in the mobile hotspot.
•If using with a charger, use only the charger supplied with the mobile hotspot.
•Do not short circuit the battery.
•When replacing a battery, use the same model of battery that was supplied with
the mobile hotspot.
•Follow local regulations when disposing of a used battery.
•Avoid dropping the mobile hotspot or the battery. If dropped and you suspect
damage, take it to a service center for inspection.
Regulatory information for EU countries
To ensure safe use, the modem must be 1 cm or more from users during operation.
NETGEAR hereby declares that the NETGEAR USB wireless modem conforms to all the
essential requirements of Directive 1999/5/EC:
For the current EU Declaration of Conformity, visit