NEC Variable Forward No Answer Operations OPERATIONS GUIDE
VARIABLE FORWARD NO ANSWER
OPERATIONS GUIDE
NEC America, Inc.
NDA-30155-001
Revision 1.0
July, 2000
Stock # 200877
LIABILITY DISCLAIMER
NEC America, Inc. reserves the right to change the specifications,
functions, or features, at any time, without notice.
NEC America, Inc. has prepared this document for the exclusive use
of its employe es and cust omers. The i nformation conta ined he rein i s
the property of NEC America, Inc. and shall not be reproduced
without prior written approval from NEC America, Inc.
NEAX and D
term
are registered trademarks of NEC Corporation.
© 2000 NEC America, Inc.
Printed in the USA
All other brand or product names are or may be trademarks or
registered trademarks of, and are used to identify products or
services of, their respective owners.
Variable Forward No Answer Operations Guide CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2 - Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
UAP Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PBX Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 3 - Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Database Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Application Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
User Defined Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Modifying the Installed Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Database Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Looking at your Default Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Building a Master Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sample Database Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Specifying the Application Database Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Processing the Application Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing the Application Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Ongoing Configuration Management Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Application Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
User Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Appendix A - Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Variable Forward No Answer Operations Guide FIGURES
LIST OF FIGURES
Figure Title Page
1-1 Open Application Interface (OAI) Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2-1 APM Administration Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2-2 Installation of Applications/Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2-3 Release Media Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2-4 Install Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2-5 Processing Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2-6 APM Administration Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3-1 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3-2 Application Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3-3 Configuration Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3-4 vfna/Database Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3-5 vfna/User Defined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3-6 Administration Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3-7 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3-8 Application Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3-9 Configuration Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3-10 Administration Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3-11 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3-12 Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3-13 Master File Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3-14 vfnadb_m Database Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3-15 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
3-16 Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3-17 Process Application Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3-18 Database Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3-19 Install Application Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3-20 System Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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Variable Forward No Answer Operations Guide Introduction
Chapter 1 Int roduction
The Variable Forward No Answer (VFNA) application allows a configurable
amount of time a call rings a phone before it gets forwarded to another extensi on.
Overview
The VFNA applic at ion de t ect s i n co ming calls and sets a timer accor din g t o t h e
value that corresponds to the extension receiving the call. The timer value is
maintained in the Applic ation Platfor m Manager ( APM) data base. If a nd when the
timer times-out, the call is transferred to an extension def ined in the APM database.
This ov ercomes the swit ch limita tion of a f orwa rd no answer global delay variab le
for all extensions.
The VFNA application is primarily designed to provide a back-up or "fail-safe"
method of detecting external equipment failures that result in phones ringing
unanswered. For example, if an IVR system goes down, calls to the IVR will ring
unanswered. Wi th the VFNA ap plication, the stations that are ports in the IVR will
be transferred to a manned extension or the operator.
Note: If the e xtensi ons that use VFN A have a f orwar d no ans wer functio n, thi s function
must remain off.
Note: If stations are transferred to voice mail, there is no voice mail integration. The
caller w o uld be transferred to voic e ma il as if they direct ly called voice mail.
The VFNA application works inside the general OAI system (Figure 1-1).
NEC NEAX2400 ICS/IMX
NE C NEAX24 0 0 ICS
UAP
OAI Link
Ethernet
Figure 1-1 Open Application Interface (OAI) Architecture
NDA-30155 Revision 1.0 Page 1
Introduction Variable Forward No Answer Operations Guide
How to Use this Manual
This guide is designed to make the installation and configuration process easy to
understand and simple to use. There are examples of the screens displayed during
the installation, with step-by-step instructions for the procedures you will need to
perform.
Manual Organization
General Conventions
Chapter 1 - Introduction
This chapter outlines how to use this manual, including the actual manual
organization, chapter layout, and conventions.
Chapter 2 - Installation
This chapter describes how to install the VFNA application.
Chapter 3 - Configuration
This chapter describes how to configure the VFNA application.
Appendix A - Glossary
The appendix has a glossary of key terms.
This guide uses the following conventions:
ITEM TYPEFACE or
CONVENTION
Book titles Italics Variable Forward No Answer
User Input,
variables
Menu names,
Window titles,
field names
Any screen
output
generated by the
VFNA
application
Boldface Enter password at the prompt.
Capitalized Options menu, Line Status window, User
Courier New
EXAMPLE
Operations Guide
ID field
A message or prompt th at is displa yed by
term
the D
For example:
.
5hdU^cY_^*
Related Documentation
Various OAI documents such as:
• Directory Dialer: An Open Application Interface (OAI) User Guide
Page 2 NDA-30155 Revision 1.0
Variable Forward No Answer Operations Guide Installation
Chapter 2 Installation
This chapter provides step-by-step instructions for installing the VFNA
application.
Installation Requirements
The minim u m con fi g u rat i on requiremen ts for each of these g r oups ar e specified
below.
UAP Basic
The VFNA application requires a UAP 1000 Server.
Configuration
PBX Basic
The VFNA application requires the following for PBX basic configuration.
Configuration
Installation Procedure
Use the following steps to install the VFNA application.
1. Go to the APM Administration Main Menu screen (Figure 2-1).
• A NEAX2400 ICS/IMS with OAI compatible software
• An Interface Processor (IP) Unit (or OAI module)
• Specific hardware associated with the IP varies with the NEAX
configuration -- NEAX2400 ICS or NEAX2400 IMX
Detailed lists of the hardware are provided in the OAI Module Installation
Manual for the NEAX2400 IMS.
Note: See the Applications Manager documentation for more information on this
screen.
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